We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dumfries, VA 22026
Demonte S.
Job Details: 02/27/2023
Inspected the unit. Found that the cx is saying that the Dishwasher Door will not stay closed. Checked the Door Strike to the unit. Found Strike is split. Installed Striker. Noticed that the Door / Unit is leaning forward. Leveled the unit. Tested the Door. Unit is working as Designed.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Germantown, MD 20874
Julian H.
Job Details: 02/27/2023
CX states that glass was broken replaced with preid COLLECTED PART PRICE FROM APP also noticed as i was changing glass vent deformed Cx states she was able to use it for couple of times b4 this happened can cause air not to deflect & create issues with electronics need part; ordrng 1 W11251351 (trim-vent)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Milford Mill, MD 21244
Shane M.
Job Details: 02/27/2023
installed tco kit w element. unit working properly.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Dover, PA 17315
Bernard M.
Job Details: 02/27/2023
Cx complaint the unit doesn't shut off on its own and has started on its own. Ran cycle and found the timer doesn't rotate while running to shut unit off. Cx stated while unit was in off position it had started a cycle on its own and cx had to turn knob to off shut down. Contacted Safety to report unit would need new timer and the concerns the cx has. Safety documented and was covering diag only. Gave cx quote for timer repair of $291.57 and she'll contact cx care about possible repair or she'll purchase new unit; snapped 3 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Lancaster, PA 17602
Justin L.
Job Details: 02/27/2023
Cx complaint unit not working. Cx thought they had extended warranty but couldnt find it. Informed of out of warranty costs and cx canceled at the door. No further work needed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Norfolk, VA 23513
Justin W.
Job Details: 02/27/2023
"cx complaint unit noisy. confirmed noise during agitation not spin. checked to find cam nut came off. replaced cam and called techline spoke to Kirt. when using first cam from v/s found no nut in unopened box. used 2nd cam. replaced cam and tested unit working as designed reordering cam to replenish v/s; ordrng 2 W10721967 (CAM JW VS)s, used 2 w10721967 (cam jw vs) from stock"
We serviced a
MAYTAG DRYER
Model medx655dw1
Near Strasburg, PA 17579
Justin L.
Job Details: 02/27/2023
Cx complaint unit not heating. Was able to access unit and found 243.2 VAC incoming and continuity in door switch. Removed cover and found 9.3 Ohms at element and tco had continuity but thermal fuse was reading open. Replaced with pre-id and tested unit now checks good. Found airflow isnt as good as first visit informed cx to clean vents no further work needed
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Mount Joy, PA 17552
Sal R.
Job Details: 02/27/2023
"CX complaint is that the friont right burnner is not opperating. I found all other burners to be opperational > CX is using propper pots for induction cooktop. I am ordering 1 ER burner/ hotplate(WPW10410578). I will use MOD on return visit if needed. Once the parts are avalible, please have soemone form the office call to set a return visit.; ordrng 1 WPW10410578 (Hotplate) and 1 W10886867 (mod)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Frederick, MD 21703
Ricardo S.
Job Details: 02/27/2023
"the client complains about a clicking noise when she turn on the blower fan, inspected unit, the the flame on the front burners are too low, so i made an adjustment on the flame .. unit tested and wotks fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near York, PA 17404
Bernard M.
Job Details: 02/27/2023
Atempted to replace parts and found the control was shipped to cx instead if the thermostat. Re-ordering thermostat and will use control on return. Once part are in contact cx to reschedule; ordrng 1 W11577966 (thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bethesda, MD 20817
Andrew H.
Job Details: 02/27/2023
Customer complaint is the unit's not cooling well due to a RC evaporator leak. I found Lincoln RC evaporator and mastic tape fitting. I then replaced the dryer coupler and RC evaporator I pulled unit into a 30 inch vacuum and filled to 5.5 oz. Units not working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Potomac, MD 20878
Julian H.
Job Details: 02/27/2023
CX complaint about unit leaking no errors on the memory inspected closure found that seal wasnt as strong on top left corner did a paper test leveled unit slightly off & replaced seal from preid tested no leaks found if calls back we mayneed to replace hinges as well left them on system just in case; ordrng 1 W11573703 (hinge lh) and 1 W11573702 (hinge rh)
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details: 02/27/2023
"CX Concern the unit not making ice , found loose connection on Icemaker harness/ connector . reseated and tested unit .. Unit now harvesting and filling . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bumpass, VA 23024
Kyle A.
Job Details: 02/27/2023
Cx complaint of unit not making ice. Did confirm and found 3 way not activating for bottom icemaker.; ordrng 1 W11579561 (3way valve)
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Stafford, VA 22554
Tanner B.
Job Details: 02/27/2023
"CX Concern the unit not spinning clothes out well / too wet at the end.. found only a f5e1 error in diag. cleared error and ran diag cycle. unit working as designed, cx within 30days . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/27/2023
"while going to replace harness noticed connections are not the same, ordering heater with correct connections to complete repair.; ordrng 1 WP2323198 (defrost heater)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Dumfries, VA 22026
Demonte S.
Job Details: 02/27/2023
Oven will not pull out. Removed all mounting screws. The cx and my self tried to pull on the unit. Unit is stuck / wedged. Cx will need to have builder / handyman remove the unit before we can install the parts.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 02/27/2023
Cx complaint unit is not working properly inspected unit found user interface is resetting randomly unit works however resets ordering the user interface assy ; ordrng 1 W11600370 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRK25FVSS02
Near Fairfax, VA 22033
Jason A.
Job Details: 02/27/2023
CX cpmplaints the light was off and on RC DOOR SWITCH replaced tested SZ JJ
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Hampden Township, PA 17050
Andrew S.
Job Details: 02/27/2023
Cx complaint is that the unit is shutting off in between the simmer and and higher setting in the center burner. Upon arrival I found that the gas continues to flow but the burner head will not keep the falme ignited through the transition point. I am ordering the burner head. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10811599 (Burner Head)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near West Springfield, VA 22152
Jason A.
Job Details: 02/27/2023
CX complaint RANGE not heating to tempt/control not working. Found multiple F6E0 UI lost coms. See Sdpics.replaced a console .Tested all cook top elemts heat. Cleared error code tested oven heat element. Set date and time. Check no error codes > SZ ? JJ
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Harrisburg, PA 17101
Fred G.
Job Details: 02/27/2023
cx complaint door is not closing correct. inspected unit and found door hinge failed and now door hangs down and rubs against bottom of front panel. unit needs inner door to correct issue. once inner door arrives please reach out ot cx and set up a return visit.; ordrng 1 W11465962 (inner door)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/27/2023
replaced both parts tested unti workd as designed
We serviced a
KITCHENAID OVEN
Model Kdrs483vss00
Near Waynesboro, VA 22980
Danny R.
Job Details: 02/27/2023
started to install parts and found door switch is bad too it takes full deprssion of switch to work the other side isnt like this will need door switch. thies is something wierd going on with gas presure too he will get thsat checked at house hook up but may need gas vavle main differnce in parts is 104.88; ordrng 1 W11029221 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20910
Roberto I.
Job Details: 02/27/2023
"CX complaint no ice.Tested icemaker, found it noisy and the arm moving up and down and hitting the housing. Replaced icemeker, ran a test, it worked fine but didn't fill, just humming noise from the valve. Water supply ok. Replaced inlet valve, icemaker cycled and filled ok"
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Willow Street, PA 17584
Sal R.
Job Details: 02/27/2023
"With the help of a 2wnd tech, I was ablr to access and replace the himgh limit fuse. I then found that the cooling fans and the Oven lights are not coming on. I inspected and found all connections at the control board to be secured. I inspoected the harness and found non pinched ot cut wires. I am re ordering 1 control baord (WPW10721210). I have set a return date for 3/6/23; ordrng 1 WPW10721210 (control 2 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV
Near Alexandria, VA 22314
Lloyd B.
Job Details: 02/27/2023
"Cx complained of a slow dispense. Inspected the unit and found that with the filer out, the pressure increased. Installed new filter housing and tested and the unit now dispenses as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Sal R.
Job Details: 02/27/2023
I was able to help JL in replacement of the tub and geasrcase. JL is reordering 1 basket due to wrong part # being sent .; saved tckt
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630DDB
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/27/2023
spoke with cx at the door. he said they decided to replace the unit instead of fixing it. declined to have me diagnose unit.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/27/2023
Customers complaint is squealing noise during spin cycle sometimes. They said it doesnt happen everytime. Tested unit and did not hear the noise. Ordering slider and clutch.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dunkirk, MD 20754
Shane B.
Job Details: 02/27/2023
"cx complaint is the unit not starting just flashing the sensing light. found no codes saved. asked cx to start a cycle. she pressed power and did nothing else. she thought she had to wait for lights to display before pressing start. i told her no, once unit is powered on hold start until lights display then release start. cx now understands and unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Conway, SC 29526
Jason T.
Job Details: 02/27/2023
"Cx complaint, unit power cycles on-off...PF on the display, tested all circuits, found Led driver board cicuit causing the power cycle. During ice box fan test, fan motor not running properly. Found per Technical Service Pointer # W11460554 LED Module Replacement S-Code : S191AQ. Ordering all parts to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10804160 (cntrl-elec) and 12 W11601311 (LED-MODULE)s and 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Andrew H.
Job Details: 02/27/2023
Customer complaint is the unit is not making ice. Inspected unit and found ice maker switches in the off position. I turn ice maker switch on and cycled ice maker. Ice maker cycled and filled with water. Unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Parkville, MD 21234
Eric W.
Job Details: 02/27/2023
cx complant ofunit leaking water inspected unit found the outer tub cracked next to drain pump unit will need new drain pump and outer tub; ordrng 1 W11219115 (outer tub) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Partlow, VA 22534
Thomas B.
Job Details: 02/27/2023
Cx complaint unit is not working properly inspected unit removed and replaced the chute and accessories tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Stafford, VA 22554
Tanner B.
Job Details: 02/27/2023
"CX Concern the leds out in unit, ice and water not working and the pantry ui is out .. found pantry harness outside torn but the wires were okay, i wrapped in electrical tape . found pantry ui out cauing issues , and led under IM is out .. cx paid svc call, calling wpl to see if they will cover repair.. parts are in ticket to be paid for and ordered; ordrng 1 WPW10769076 (pantry ui) and 1 W11462342 (led)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/27/2023
"cx complaint stuck sensing, found f8e1, f7e7, f5e3, lock tested ok, basket spins without issue, found no hot water entering unit, cx recently changed hot water heater , the pressure drop caused line check valve to lock out, followed instructions on hose but it would not reset, instructed can be used on tpa cold, put recommended replacing hoses to eliminate check vlaves, recalibrated and tested all ops ok, collected $120 amex"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/27/2023
CX concern the unit not working .. unit runs for 15secs and then stops and displays error f1e5 ..the top waveguide cover was burnt as well.. found oil from pop corn caused damage to cover.. i checked for mag antenna in waveguide.. unit needs mag and inverter to correct issue ..; ordrng 1 W11346197 (mag) and 1 W10217711 (inverter) and 1 W10915651 (waveguide cover) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Falls Church, VA 22044
Lloyd B.
Job Details: 02/27/2023
Cx complained the unit would not operate correctly. Installed new control and tested and it now passed each test in diagnostics. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Little River, SC 29566
Jason T.
Job Details: 02/27/2023
"Cx complaint, not washing properly, installed motor capacitor, found drive motor slipping during manual test, also drain hose offset from the retainer casing. Installed parts from van stock to complete the repair, ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11283592 (motor-drve JT VS) and 1 WPW10280024 (drain hose retainer JT VS) and 1 LOOK (LOOK), used 1 W11283592 (DRIVE-MOTOR), and 1 WPW10280024 (RETAINER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Frederick, MD 21704
Ricardo S.
Job Details: 02/27/2023
"Cx complains that the unit still not making ice, inspected unt, test#56 E0 no error.. test# 57,58 and 59 ice maker complete cycle.. test#36 fac box works great. test#45 fill tube cks ok..m valve works fine. per tech line .. unit needs a new cntrl board.; ordrng 1 W11224256 (cntrl-elec)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/27/2023
"wpl safty team lasaunda ... customer stated tha sparks came from under the turntable plate. verified issue, fnd turn table ring melted and was sparking against the bottom of the unit... wpl to replace the unit due to unrepairable damage to the cavity"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Sal R.
Job Details: 02/27/2023
"CX compolinat is that the unit nis making a loud grinding sound suring the spin cycle. I found that splutch is gringing the teeth causing white splutch dust under the unit. I am ordering 1 splutch (W10721967), I have set a return date for 3/1/23; ordrng 1 W10721967 (splutch 50 @ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manassas, VA 20112
Demonte S.
Job Details: 02/27/2023
Arrived at the cx house. Cx was in a meeting. Cx asked if I could wait 10 - 15 mins. Waited for the cx. Cx then came to the Door. Went over all the information with the cx for payment. Cx stated they are not paying anything because the builder said it was Covered. I advised that the cx talks with the builder. Cause Entitlements doesn't show Elw program.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 02/27/2023
CX complaint: filter stuck. Tested and verified complaint. I found filter housing was defective. I corrected the inner parts to get the door arm working again but housing is leaking. Ordering filter housing. Cannot reschedule due to Lowes.; ordrng 1 WPW10394053 (housing)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Carl A.
Job Details: 02/27/2023
"cx complaint of unit snagging clothes under wash plate,checked unit to to find no error codes at this time was unable to get washplate free but got item removed from under neathe,checked unit to find leaking oil from gear case ,break down as follws 1/w10902814 wash plate.1/W10752187,Washplate Screw,1/W11449841,Gearcase,1/W10734521,Clutch,service call break down as follows service call 120.00parts 403.81shipping 15.00labor 200.00sub total 738.81tax 24.23grand total 763.04deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 02/27/2023
"cx complaint is the right front buner not getting hot and the hot surface light being on constantly even when unit is cool. when i arrived cooktop was in use so hot surface light was on. RF burner does not get hot. i inspected and found element is damged, coil is borken. ordering new element. i replaced switch iwth preIDed part but hot surface light remained on. light may go out when other burner cools down. i asked cx to make sure unit is cool when we arrive to replace element. schedule when part is available.; ordrng 1 W11047722 (elmnt-surf)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/27/2023
"cx complaint not operating or won't start - has power - top load washer checked unit and found proper vac to unit with no error codes , found actuator unseated not allowing unit to not agitate , reseated and tested all major componets checked good and unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Vienna, VA 22180
Lloyd B.
Job Details: 02/26/2023
Cx complained of a leak. Inspected the unit and could not duplicate the problem. Lifted the unit and ran diagnosetics and it filled and drained without leaking. Filled the unit in a bulky setting and it did not leak. Removed console and there was no water around the valve. Install and instruct. Job complete
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Alexandria, VA 22310
Lloyd B.
Job Details: 02/26/2023
"Went to install the parts, the cx has one but the control board did not arrive in time; ordrng 1 w11229663 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Lloyd B.
Job Details: 02/26/2023
"Cx complained the door made use when opening and closing the door. Inspected the unit and found the notch that the hinge rests on, on the right side is gone so the hinge is rubbing on the frame. Unit needs new tub; ordrng 1 WPW10681507 (tub)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Arlington, VA 22206
Lloyd B.
Job Details: 02/26/2023
Cx complained the unit did not cycle. Inspected the unit and found that it would not lock. Installed new lock and tested and it now completes a cycle. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 02/26/2023
Cx complained the unit did not operate. Installed new user interface and console and the unit now works as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model JGD3536BW00
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/26/2023
Cx complained of a knob that would not turn. Installed new manifold and all burner heads and tested and the unit now works as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/26/2023
"Cx complained the unit did not drain. Inspected the unit and found glass in the pump. Removed debris and tested and it fills, washes and drains, no leaks. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Pasadena, MD 21122
Israel R.
Job Details: 02/25/2023
Installed new track and tested. Unit is back to normal opoerations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Laurel, MD 20723
Robert L.
Job Details: 02/25/2023
"isntalled new cover and disc, lubed all touching surfaces, unit stopped sqealing, cx happy with noise levels, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/25/2023
Cx complained of an error. Inspected the unit and found it did not drain. Removed drain filter and all the debris and tested and it now drains and does not leak. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/25/2023
"Cx complained the unit would not run a cycle. Installed new gearcase, stator, rotor, clutch, slider AND control and tested in diagnostifcs and the unit completed each step. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Longs, SC 29568
Jason T.
Job Details: 02/25/2023
"Cx complaint, no water from the dispenser, no ice production, found water inlet valve was off, turned water back on and verified water from the dispenser, also ran factory test to verify icemaker fill-harvest, tested ok. Advised cx on proper temperature settings for proper cooling-freezing, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Israel R.
Job Details: 02/25/2023
"Customer complaint unti is humming but is not all the time and quites down when he pushes back on the unit. I tested teh unti tested diffuser, comprewssor evap fan condenser fan and nothing i cannot hear any issues. the compressor is very hot maybe is starting to go but i can replicate the issue. I can hear it in a video that the cusotmer had but i can replicate it. I did find the dryer sticking out to far and rubbing on the back cover maybe it was vibrating onto the cover i adjusted and pushed up back and added some coushing around it. And the unit is still quite. Unit is good. I could not find any issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hanover, MD 21076
Israel R.
Job Details: 02/25/2023
Isntalled new valave and filter housing. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 02/25/2023
"Installed left drawer rail assembly, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22204
David J.
Job Details: 02/25/2023
"Cx complaint unit does not drain properly. Arrived today and inspected unit. Pump sounded defective and weak. After last techs visit he had found unit did not ohm out correctly and needed to be replaced. Removed kick plate and replaced drain pump with new ran test cycle and unit now pumps water out correctly, no errors. Unit is now working as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Lloyd B.
Job Details: 02/25/2023
Cx complained the unit had no lights. Installed new light and the unit now has lights. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ4
Near Laurel, MD 20723
Robert L.
Job Details: 02/25/2023
"installed main control per previous, installed bulb and tested all ops ok, collected $110 labor visa"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Jessup, MD 20794
Robert L.
Job Details: 02/25/2023
"installed updated ui, spliced in new thermistor, installed new shelving for cx, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hanover, MD 21076
Israel R.
Job Details: 02/25/2023
Installed new control. Tested unit. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seaford, DE 19973
Frederick R.
Job Details: 02/25/2023
"CX complaint is no cool. Verified compressor failure Rerolaced compressor per prior diagnosis. After replacement I pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins. Illed with 68g of R600a. Final pressure on low side was 12in vac. COmpressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Arlington, VA 22204
David J.
Job Details: 02/25/2023
CX complaint unit was not cooling arrive today. Inspected unit and found unit has been calling. Temps were at correct set temps. Previous tech stated this year needed to have user interface and control. Replaced pulled unit out and unplug from wall. Replaced user interface. As well as replace control. Plugging it back in. Made sure temps were set correctly. Waited for compressor to kick on and fan to start blowing. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Seaford, DE 19973
Frederick R.
Job Details: 02/25/2023
"Replaced fan, motor and harness per prior techs diagnosis. Tested unit after repair and it is now working properly. Verified all finidings. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Greenwood, DE 19950
Frederick R.
Job Details: 02/25/2023
"Replaced motor, belt and splutch per prior diagnosis. Calibrated unit and tested. Unit is now working as designed. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 02/25/2023
"Cx complaint, LF surface burner mark on the glass, pics on SD. Advised cx the burner is marked with a small line to show where the pot will sit on the glass for proper cooking during use, no issues found with the unit...working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Austin D.
Job Details: 02/25/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed. advised cx on how to get the most water out of the unit if she needs to do a high water level load. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details: 02/25/2023
came out to resolve the issue. disassembled the unit as needed. replaced the ice maker and valve. tested operation. unit is running as designed. ice maker filled.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23320
Austin D.
Job Details: 02/25/2023
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation after filling with r134a. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/25/2023
came out to resolve the issue with the fridge. disassembled as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23457
Austin D.
Job Details: 02/25/2023
came out to resolve the issue. disassembled as needed. repalced all parts. tested operation. no leaks found. ice maker is not dispensing ice properly.
We serviced a
WHIRLPOOL OVEN
Model KEBK101SBL04
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/25/2023
Cx complained the unit did not heat. Inspected the unit and found a open fuse. Tested the elements and both have resistence and not shorted to ground. The unit now heats to temperature and the cooling fan is running. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/25/2023
"installed right rc door per previous, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Falls Church, VA 22041
David J.
Job Details: 02/25/2023
Cx complaint unit would not drain and spin. After my previous visit I found harness was being stretched causing the unit not to drain properly. When unit was on heavy duty cycle the tub dropped so low it stretched and caused bad connection. Replaced harness and tested unit. Completed diagnostic cycle. Checked error codes and none were present. Re calibrated unit. Stayed with Cx while we tested unit on drain and spin. Unit worked correctly. Unit is now working as designed job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annandale, VA 22003
David J.
Job Details: 02/25/2023
"Cx complaint unit was not making ice properly or at all. After previous tech visit he had found the emitter control and sensor for not reading properly and were false reading full and thats why the ice was not being produced arrive today in disconnected power installed control, and Sensor as stated by previous tech. Plugging it back in the power putting unit into diagnostic mode and ran test 15 and made sure unit red O2 when nothing was in the way of the sensor and 01 when I put my hand in front of sensor. Unit is now working as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Springfield, VA 22151
David J.
Job Details: 02/25/2023
CX complaint unit is not cooling properly after previous text visit. He had found this unit need a new control arrive today and inspected unit and found the unit to be cooling properly. Temperatures were set a 37° in the refrigerator and 0° in the freezer had approximately 39° in refrigerator and 2° in freezer pulled unit out and disconnected power replaced control as stated by previous tech. Plugging it back into power and made sure temperatures were set correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Odenton, MD 21113
Israel R.
Job Details: 02/25/2023
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/25/2023
"Cx complaint, cooktop on led light on the display, found LF-Infinite switch burned up. Installed LF-switch from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10434452 (switch-inf JT VS) and 1 LOOK (LOOK), used 1 WPW10434452 (INFINITE-SWITCH) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109BSS00
Near Alexandria, VA 22301
David J.
Job Details: 02/25/2023
F6e8 contact MW AM. Cx complaint unit trys to start but doesnt. Error code above pops up again. Removed unit and inspected all connections. Inspected power wire going into unit and found neutral wire looks burnt. Re plugged all wires and unit is working again. According to the diagnostic test we need to replace harness connecting ui to control. Ordering part for return visit. ; ordrng 1 W10426471 (Ui harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Robert L.
Job Details: 02/25/2023
"cx complaint dispenser sticking, frost on bins inn FC and DELI control out, found over packed pizza storage causing frost in Fc, cx said thawed and moisture was blown by fan, found deli harness shorted, probably caused cooling issues, no water under deli ui, unplugged harness from back of door, reset power, adjusted paddle and now not sticking gave quote for switch @$269.95, cx to monitor , tested all ops ok collected $120 visa; ordrng 1 W11087492 (switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/25/2023
"Cx complained the unit does not wash. Inspected the unit and found it fills and drains, but does not wash. When trying to run after filling, the motor makes a thud sound and does not pump water. Unit needs new sump assy; ordrng 1 W10861526 (sump)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Falls Church, VA 22042
Lloyd B.
Job Details: 02/25/2023
"Cx complained the unit made noise. Inspected the unit and found the noise is the drain hose tapping against the wall. Toggled the shifter and it shifts but, the agitator and tub move together. There is damage to the cam. Installed new cam and tested a slow agitate and it now works as designed. Job complete.; ordrng 1 w10721967 (cam), used 1 w10721967 (cam) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Alexandria, VA 22305
David J.
Job Details: 02/25/2023
"CX complaint unit oven will not heat arrive today. Inspected unit went to test bake cycle and unit did not start to light removed. Bottom floor pan in oven and igniter. Never glued, pulled unit out and removed bottom cover to ohm out. Igniter was getting no resistance coming from igniter unit needs a new bake igniter was attempting to make sure all functions on control were working properly and control was not as responsive as it shouldve been replacing user interface control as well order parts for return visit and will arrive once parts come in.; ordrng 1 W11176454 (Bake igniter) and 1 W11126814 (Control ui)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Fairfax, VA 22031
Lloyd B.
Job Details: 02/25/2023
"Cx complained the unit did not dry. Ijnspected the unit and found no error codes but the heater did not come on in diagnostics. At the control, the heater circuit tested open. The thermostat has less then 1 ohm but the element is broken. Unit needs new element; ordrng 1 W10518394 (eleement) and 1 W10906422 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/25/2023
"Cx complaint, not washing properly, ran factory test...error codes : 4-3 wash motor not running 7-1 heater disabled, verified vac voltage. Installed sump-pump from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11085683 (pump&motor JT VS) and 1 LOOK (LOOK), used 1 W11085683 (SUMP-PUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Laurel, MD 20723
Robert L.
Job Details: 02/25/2023
"cx complaint water leaking to floor, found water under deli drawer, found ice up left side of shelving, found ice door frozen shut to ice maker, cleared all ice, and got door open found heater wire in bin, removed icemaker and bin per cx request, quoted $639 for dual valve ,filter housing and fill tube heater, cx to think about it, collected $120 cash............. quote included 2 count labor charge; ordrng 1 W11535162 (dual valve) and 1 W11024083 (housing filter) and 1 W11230096 (tube-water)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/25/2023
"Cx complaint, unit shuts down during the cycle, tested all circuits and found intermittent contact within the start switch. Installed from van stock, tested cycle temperature at 145 degrees...unit is working as designed.; ordrng 1 WPW10420741 (switch-pts JT VS) and 1 LOOK (LOOK), used 1 WPW10420741 (SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Virginia Beach, VA 23454
Austin D.
Job Details: 02/25/2023
cx complaint the unit is not cooling. checked the unit and found a amp draw of .55 on the compressor. not cooling as it should. showing signs of a restrction or low charge. will return once the parts come in. no manager on site to update.; ordrng 1 W11546692 (evaporator) and 1 W11109499 (filter drier) and 1 W11580057 (compressor) and 1 sstech (ss tech)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harbeson, DE 19951
Frederick R.
Job Details: 02/25/2023
"CX complaint is WM will not go into spin. Inspected/tested and found it would agitate but not spin. Removed rotor and stator and found defective slider that the outer ring was stuck. Replaced slider from VS. Calibrated then retested uit. WM is now working propoerly and as designed. Job is complete; ordrng 1 W10734521 (slider (FR VS)), used 1 W10734521 (slider (FR VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVMS02
Near Fairfax, VA 22031
Lloyd B.
Job Details: 02/25/2023
"Cx complained the unit did not dispense. Inspected the unit and found the pads work, but only if hit in the correct spot on the botom of both pads. Unit needs new pads; ordrng 1 W10133603 (pad)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, MD 21076
Israel R.
Job Details: 02/25/2023
F0E9 Off balance pause. Customer complaint unit is banging on the sides and loads heavy or small loads. I ran test and found the suspesning is starting to get weak the basket is dropping all the way dowwn and rubs the pan. I ran a test cycle with towels and the unit completed the unit and is shaking but looks like the unit will need suspension to help with heavier loads. Raised unit to keet the tub from rubbing on the pan. 2 at tribles. call customer when part is availble.; ordrng 1 W11396716 (Suspension.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Israel R.
Job Details: 02/25/2023
Customer complaint unit is dripping. I tested the unit and the unit ius dripping from the dispenser. I check all lines and connector and did not see aqnything loose or bad. the only thing i see is the water line in the door looks a bit deformed from goind thu the hinge. Ordering water fitting and water line. 2 at tribles. Call cusotmer when part is availagble.; ordrng 1 W11163765 (fitting) and 1 WP2300868 (fitting)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS02
Near Georgetown, DE 19947
Frederick R.
Job Details: 02/25/2023
"CX complaint is still no cool. Upon arrival I found CX had relocated fridge to a detached non insulated garage. It was placed here before ME came out. when I showed up today it was about 30deg outside. ME stated that he found leak when in reality what he saw was spreay from me checking high side pressure on last visit. I pressurized and used monster bubbles and found zero leaks, Vac's unit down to 30 in for 15mins. Let sit for another 15mins and needle didnt budge. Filled unit with 5.5oz of R134a. Final pressures were 0 on LS and 115 on HS. Again it was 30deg. I did find that the control was non responsive so reordering control. TOld CX that unit had to be moved back inside for it to work properly so it could meet installation req. Re ordering control; ordrng 1 W11203924 (contrl-box (reorder))"