We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Potomac, MD 20854
Julian H.
Job Details: 11/16/2023
CX complaint about door falling hard confirmed that spring from lh side was off from hinge put it back together & spring is working also found that digits are missing from ui found also a problem with console need parts; ordrng 1 W11460908 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Fairfax, VA 22031
Demonte S.
Job Details: 11/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker is stuck in the middle of a harvest cycle. Checked the voltage from the Ice Maker by putting the meter in slots L & N = 121.2 Volts. I then checked the Temperature in the Freezer Section. I'm getting 0.4 Degrees. I then checked the Refrigerator Section Temperatures. I'm getting 37.5 Degrees. Unit will need the Ice Maker. ; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Lloyd B.
Job Details: 11/16/2023
"Cx complained of a leak. Inspected the unit and could not duplicate the problem after watching it run for 27 min but, there is a wet spot under the motor where a leak happened. Unit needs new sump and motor assy; ordrng 1 WPW10605058 (sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Ken M.
Job Details: 11/16/2023
"Data loggers installed, one in each compartment. Customer stated that the damper cover was left off during the last visit. Damper cover reinstalled. Scheduled customer for 1 week out to retreive the loggers.; schdld next appmnt for 11/22 WED !"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Fulton, MD 20759
Emmanuel R.
Job Details: 11/16/2023
"Replaced icemaker and RH door gasket, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Arlington, VA 22204
Lloyd B.
Job Details: 11/16/2023
Cx complained of no lights. Inspected the unit and found a bad led board. Installed new board and tested and all lights now work. Job complete
We serviced a
AMANA DRYER
Model NED5800HW1
Near Urbana, MD 21704
Justin S.
Job Details: 11/16/2023
replaced the motor and blower wheel and tested. the unit si now spinning blowing and heating good without any loud noises. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20017
Samuel R.
Job Details: 11/16/2023
replaced motor and tested unit still no chasnge.fouhd belt switch to be bad ordering belt switch W11247665; ordrng 1 W11247665 (belt switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/16/2023
Replaced Control and UI plugged unit up and unit is working properly.
We serviced a
KITCHENAID WASHER
Model KAWE677BWH1
Near Chevy Chase, MD 20815
Sherwood
Job Details: 11/16/2023
cx complaint will stop mid cycle. arrived installed lid switch and tested after repsir unit is now advancing through cycles repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bowie, MD 20715
Israel R.
Job Details: 11/16/2023
Installed new filter head and tested. Unit is dispensing and filling without noises. Uni is back to normal operations.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Rockville, MD 20850
Roberto I.
Job Details: 11/16/2023
"CX complaint no ice.Ran test 120, the icemaker got stuck on 01. Ran test 97, no watrer fill. Disconnected fill tube from filter head, water came out during test, the fil tube was frozen. Heatrr good, ran test 66, confirmed 12Vdc sent to both heaters. Seems like the heater is not turnong on during nrmal operation. Ordering UI W11404238 and main control W11302582. Pre id icemaker anf fill tube to be used on return just in case.; ordrng 1 W11302582 (main control) and 1 W11404238 (UI)"
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/16/2023
"cx complaint cycles not drying and AF on screen, found f4e3, found flame weak and yellow due to lack of air flow, removed vent and flame turned all blue and pulled to end of tube, vent had hard 90s restricting air flow( see pics), shorted vent for cx retested thru diag and air flow came back 0 for good, tested all ops ok"
We serviced a
MAYTAG ALL IN ONE W/D
Model MLG2000AWW
Near Chevy Chase, MD 20815
Sherwood
Job Details: 11/16/2023
cx complaint no heat. arrived confirm issue and installed part order. tested unit after installed unit is now heating correctly. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Gaithersburg, MD 20877
Davonte
Job Details: 11/16/2023
"cx complained icemaker wasnt making ice. confirmed cx complaint. went to service to make icemaker harvest but didnt. after further inspection, saw that wires that are connected to the fc door were broken. unit will need new fc door. door on special order; ordrng 1 LW11026425 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Port Republic, MD 20676
Shane B.
Job Details: 11/16/2023
"cx complaint is the unit not cooling well. cx said items seem warm in both sections, ice cream is sometimes soft and ice trays take to long to freeze. when i arrived unit was set a little warmer then recomended in RC and damper control in FC is set to recomended. my prob shows 10 in FC, 32 in RC. air ducts are clear. frost pattern is weak. i found comepressor pulling .51amps. unit has a SS issue and is trying to get FC to 0 causing RC to get to cold. ordering compressor and evap. schedule with SS tech when parts are avialable.; ordrng 1 W11579351 (evap) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Washington, MD 20744
Shawn D.
Job Details: 11/16/2023
"cx complaint unit is no longer cooling again. inspected unit both section room temp, amp draw is .4amps hooked guages up lowside 25inch vac high side 70, pressure equalized at 25. toook frreezer apart no uv dye found, compressor area did have some uv dye near drier but that is from before when i recovered the freon from the uv drier. hooked nitrogen up filled to 140psi and pressure started dropping 5 to 15 min in about 6 to 7 psi so soapy bubbled everything to find no leaks outside the cabinet. calledtechline documented issues and that unit cant be fixed. left cx with file number"
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Gaithersburg, MD 20882
Davonte
Job Details: 11/16/2023
"cx complained unit was making squealing noise, confirmed cx complaint. after taking uniit apart, could feel that idler wheel was seized. replaced idler, and all roller wheels. cx already had parts for unit. tested unit after replacing unit now working a should"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Martinsburg, WV 25401
Ezra M.
Job Details: 11/16/2023
installed control panel and tested
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near ,
Lucas R.
Job Details: 11/16/2023
"cx complaint unit not starting, checked unit found f5e1 latch code, latch failed diag, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W10810403 (lid lock assy LRVS), used 1 W10810403 (LATCH LRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland, MD
Emmanuel R.
Job Details: 11/16/2023
"Replaced LED board, unit is now working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB15
Near Glenelg, MD 21737
Robert L.
Job Details: 11/16/2023
"cx complaint wasnt making ice for a while but then restarted but is leaking , found large icecycle from front right corner of mold (see pic), ordering icemaker, collected $489.15 check cx paid in full; ordrng 1 WPW10277448 (icemaker)"
We serviced a
JENNAIR MICROWAVE
Model JMDFS24JL00
Near Rockville, MD 20850
Roberto I.
Job Details: 11/16/2023
"CX complaint keys randomly not responding, sometimes unable to start a cycle or to stop a cycle during cooking.Tested control panel, found low sensitivity on keys. Removed control panel, confirmed connections ok. Ordering control panel assy W11445129.; ordrng 1 W11445129 (control panel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Great Falls, VA 22066
Christian C.
Job Details: 11/16/2023
"Installed thermistor, defrost heater, and control. Set temps to recommended."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Perry Hall, MD 21128
Alexander D.
Job Details: 11/16/2023
"replaced control, dispenser housing with valve and faucet switch. ran calibration and autotest and tested faucet. doesnt seem water is hitting the switch anymore. unit is now working properly"
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Dayton, MD 21036
Robert L.
Job Details: 11/16/2023
"installed right oven door with new hinges, door self closing properly, 2 glass d0or sent returning one , tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/16/2023
fridge section light not always coming on when door is opened have to tap the switch to get light to comeon found switch failing showing sp order; ordrng 1 W11123941 (light switch)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dover, PA 17315
Sal R.
Job Details: 11/16/2023
"CX complaint is that the unit is still flickering and the display at times gos out and intermitant button functions. At time of arrivel CX was using the unit and unit was opperating with out issues. I was able ot remove the top access and tested voltage at the term block. I fou nd the propper 240V's to opperate the unit woith no voltage drops. I powered off unit and tested at the control and also found the propper voltage. I inspected the console and the communication harness and foun d secure connections . CX had video of unit not opperating ad concerns . I had CX email vid to service@viaappiance.com. I am orderitgn 1 control board (W11565020) and 1 console control (W11583883). I spoek to prts ordering , return date has been set for 11/21; ordrng 1 W11565020 (control) and 1 W11583883 (control console)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clarksville, MD 21029
Emmanuel R.
Job Details: 11/16/2023
"Cs unit is making a noise, confirmed complaint. Error codes, F7E7motor cant reach rpms, F0e2 over subs, I found the splutch bolt has backoff so the pulley was rubbing on the cover, secured bolt and tested unit. Unit is now working properly."
We serviced a
JENN-AIR COOKTOP
Model JED8430BDS18
Near Clarksville, MD 21029
Emmanuel R.
Job Details: 11/16/2023
"Upon arrival I opened the box and it is the small burner not the dual burner, on this unit the front is actually the rear so its backwards, I need to order part# WPW10162365 but customer doesnt want to pay the $55.30 diffirence. He will be calling the office .; ordrng 1 WPW10162365 (Dual burner RR)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clarksville, MD 21029
Emmanuel R.
Job Details: 11/16/2023
"Cs unit is making a noise, confirmed complaint. Error codes, F7E7motor cant reach rpms, F0e2 over subs, I found the splutch bolt has backoff so the pulley was rubbing on the cover, secured bolt and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS05
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 11/16/2023
Cz complaint unit is not working properly inspected unit Removed and Replaced the grates found large rust spots and paint on the grates is peeling Removed and replaced tested for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Belcamp, MD 21017
Neil H.
Job Details: 11/16/2023
CX COMPLAINT THE UNIT NOT DRAINING I REPLACED THE HARNESS CONNECTION TO THE PUMP AND THE CONTROL WAS FAULTY REPLACED AND UNIT IS WORKING NOW.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHMXKB05
Near Manheim, PA 17545
Justin L.
Job Details: 11/16/2023
Cx stated no longer making ice. Found connector not fully seated. Connected and tested now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL01
Near ,
Justin W.
Job Details: 11/16/2023
assisted lr in removal and confirming connections and incoming power sufficient. found ui to be issue. replaced and tested unit working as designed
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/16/2023
Cx complaint about an error inspected & found error F7E2 motor not running confirmed proper power 120vac getting water but not moving need sump/motor asm; ordrng 1 W11460946 (sump/motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Yorktown, VA 23693
Justin W.
Job Details: 11/16/2023
replaced lid tested unit working as designed
We serviced a
KITCHENAID OVEN
Model KFGC558JMB05
Near Boiling Springs, PA 17007
Fred G.
Job Details: 11/16/2023
was able unit and found after adjusting heads per service pointer both simmer burners now lit with in 1-2 seconds. unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Yorktown, VA 23693
Justin W.
Job Details: 11/16/2023
"cx complaint unit beeping and humming constantly. checked unit to find error codes f9e2,f8e4. found water in drip trey. leveled unit back. confirmed drain hose ran correctly under sink. confirmed water supply hose tightened to valve. ran 2 test cycles unit not leaking into pan currently. dried pan and advised cx to monitor for further issues. unit working as designed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23236
John P.
Job Details: 11/16/2023
CX complaint unit not tumbling checked unit found belt separated replace belt rollers tensioner tested working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL01
Near ,
Lucas R.
Job Details: 11/16/2023
"replaced u.i, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Harrisonburg, VA 22802
Danny R.
Job Details: 11/16/2023
found door soap dispencer springs coming off needs new dispncer; ordrng 1 W10861000 (dispencer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Vienna, VA 22180
Christian C.
Job Details: 11/16/2023
control rc thermistor damper harness. Called techline. Sent a pic of food in unit. Advised unit is too overloaded.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZKV01
Near Hyattsville, MD 20781
Samuel R.
Job Details: 11/16/2023
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL DRYER
Model MDE5806AYW
Near Potomac, MD 20854
Julian H.
Job Details: 11/16/2023
Cx complaint about unit not tumbling inspected found that motor barely turns found 240vac going to unit removed front found blower skiping pulley rollers & belt weared need parts GAVE CX A QUOTE & DECIDED NOT TO MOVE FWD; ordrng 1 WP2200376 (motor-drve) and 1 WP37001287 (bracket) and 1 56000 (blower wheel) and 2 WP37001042 (support)s and 1 WP40111201 (belt)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Washington, DC 20011
Samuel R.
Job Details: 11/16/2023
cx complaint unit is making loud noise.inspected unit and found rollers to be bad and making soubd.unit will needa dryer repair kit.cx owes 110 for labor 4392067 100 tribles; ordrng 1 4392067 (dryer reapir kit)
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/16/2023
Cx complaint about an error inspected & found error F7E2 motor not running confirmed proper power 120vac getting water but not moving need sump/motor asm; ordrng 1 W11460946 (sump/motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisonburg, VA 22802
Danny R.
Job Details: 11/16/2023
installed fuse and element founf elemnt grounded and fuse out of range times still wont move needs timer; ordrng 1 WPW10185982 (timeer)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Prince Frederick, MD 20678
Shane B.
Job Details: 11/16/2023
insalled both ordered parts. ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23324
Zachery R.
Job Details: 11/16/2023
"replaced parts, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Clarksburg, MD 20871
Justin S.
Job Details: 11/16/2023
unit is a new home build that hasent been bought yet. the right refrigerator door is dented and needs to be replaced. no one here; ordrng 1 13107887SQ (dor-fip ss)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23222
Joseph D.
Job Details: 11/16/2023
Replaced water valve unit working properly rent test cycle and calibrated
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/16/2023
"SEALED SYSTEM NEEDED 1.7 AMP DRAW COMPRESSOR HUMMING AND TICKING; ordrng 1 WPW10608485 (evaporator) and 1 W10832994 (compressor) and 1 W11580434 (Whirlpool Refrigerator Refrigerant Valve) and 1 W11492867 (Whirlpool Refrigerator Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Bear, DE 19701
Taylor F.
Job Details: 11/16/2023
Cx complaint is unit not sealing properly. Adjusted door gasket and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details: 11/16/2023
found baffle making noise will need baffle; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 11/16/2023
found unit with shifter not fully engaging when switching from spin to agitate replace shifter and unit working properly
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 11/16/2023
"Cx states black debris/residue in tub after cycle, was told by plumber it was coming off of gasket. Inspected, gasket in good condition, no signs of it falling apart. Found filter cover and filter completely filthy, almost certain that's what is leftover in the tub. Cleaned filter cover, filter, and sump. Ran test cycle, completed with no errors. Advised cx to check filter at least every few months. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/16/2023
Cx complaint unit is not working properly inspected unit found pad has split causing the button not to be clicked when using unit will need new pad ordering the pad ; ordrng 1 W10853387 (pad)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20191
Jason A.
Job Details: 11/16/2023
CX complaint FRIDGE not cooling. Cleared all ice & replace pan & RC evap fan harness. Test fan runs & test 5 good frost pattern. Turn on & cycle icemaker harvest & fill. Select max ice & max cool > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/16/2023
"Cx complaint unit doesn't make ice. When arrived removed bin and found ice stuck in between the bail arm. Removed ice and found ice was in the icemaker. Closed door and the icemaker harvested, then after 5min, water filled. Infiormed cx of how much ice is made in 24hr period. CX understood. Icemaker is working as designed. Cx paid $139 service fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/16/2023
REplaced sump and heater unit tested and is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Bear, DE 19701
Taylor F.
Job Details: 11/16/2023
Cx complaint is unit giving an f8e4 error code. Found the tub to be defective in the front left corner at the bottom causing water to drip into drip tray. Ordering tub to repair unit. Cx stated she is going to contact costco to return the unit and if that happens she will let us know. Cannot rescheudle at this time.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Lancaster, PA 17603
Justin L.
Job Details: 11/16/2023
"Cx complaint unit intermittantly not lighting. Was able to access unit and preheated to 350F no issue. Watched as unit cycled multiple times, ran bake no issue. Stopped unit opened door to allow to cool then pre-heated to 425 no issue and cycled multiple times. Contacted techline at time of visit unit is operating as designed no further work needed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Lebanon, PA 17046
Cody H.
Job Details: 11/16/2023
"Cx complains unit rf burner is not heating. Cx is within manufacture warranty. Found unit element to not be receiving any voltage. Was able to replace inf switch with pre i.d part, while replacing switch found unit to have a failed main harness. Was able to replace main harness with vs part. Tested unit and all burners, bake and broil elements are functioning as designed. No further work needed. Cx states they do not have email to give ; ordrng 1 W11532661 (Main harness ch vs), used 1 W11532661 ( Main harness) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details: 11/16/2023
"Cx complaint oven not working, several messages on diplay.Found relay on lower control constantly clicking at fast speedRan diag, found F8E0 (lower fan) F3E1 (bottom oven sensor) F2E1 (shorted key) and F3E3. While I was working on diagnistic, F9E0 (misswiring) came on display. Unable to reset the error and continue wit diagnostic. Pulled oven out, power supply ok, connctins ok. Ordering upper control W11448962, lower control W11598200, lower temp sensor W11598120 and lower blower W11598119.; ordrng 1 W11448962 (upper control) and 1 W11598200 (lower control) and 1 W11598120 (lower temp sensor) and 1 W11598119 (lower blower)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/16/2023
cx complaint the unit is not checked the unit and found that the ui is not responsive. reset ui and it dcame on. ordering new ui to resolve the issue will return once teh parts come in.; ordrng 1 W11626080 (ui touch screen)
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/16/2023
Cx complaint about an error inspected & found error F7E2 motor not running confirmed proper power 120vac getting water but not moving need sump/motor asm; ordrng 1 W11460946 (sump/motor)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17402
Sal R.
Job Details: 11/16/2023
I was able to access teh drum and rear bulk head. I replaced both pars and then tested unit on a timed dry cycle. I found the unit to power on and heat. Unit test good .
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Bethesda, MD 20816
Brian F.
Job Details: 11/16/2023
"Cx states detergent leftover at end of cycle, poor wash performance. Checked spray arms and filters for clogs, both are clear, cleaned owi sensor, water temp 124* F. Ran diagnostic cycle, cleared saved F8E1, completed with no errors, all components activating correctly. Called MR, recommended replacing sump. Quoted cx for new sump, will call back if they want unit repaired."
We serviced a
WHIRLPOOL DRYER
Model WED50101W
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/16/2023
"cx complaint of unit sqeeking while running,was advise another service company had been out and replaced ideler roller and support rollers ,checked unit to fidn that and ajusted blower houseing and bulk rear bulk head wall tested unit still making noise ordering parts for repairs; ordrng 1 W11117429 (chute) and 1 WP694089 (Blower Wheel) and 1 279827 (motor!dryer)"
We serviced a
JENNAIR OVEN
Model JJW2430DP01
Near Bethesda, MD 20814
Brian F.
Job Details: 11/16/2023
"Cx states unit giving F2E1, unit powered off when I arrived. Removed console, checked for loose connections, disconnected and reconnected all wiring on console. Reinstalled console, powered on, entered diagnostic mode, cleared saved F2E1 error. Ran bake cycle, cycle started and oven began heating. F2E1 did not return during visit, unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 11/16/2023
"cx complaint unit does not advance through cycles, will only work on drain and spin, checked unit, unit displaying f0e3, calibrated and tested, no faults after test cycle. started bulky items cycle. unit working as designed. advised cx to read owner manual."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 11/16/2023
UI and control replaced and tested. Unit is working properly.
We serviced a
KITCHENAID OVEN
Model KSDG950ESS1
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/16/2023
"cx complaint of the following error codes displaying F6E1,F0E1,checked unit ohmed out temp probe read at 1008 k ohms from board ,determine problem to be with control board replaced board tested unit works as designed break down as follows 1/w11100513, control,service call break down as follows service call 139.00parts 225.67shipping 15.00labor 110.00sub total 489.67tax 13.54grand total 503.21deposit 503.21"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Columbia, MD 21044
Robert L.
Job Details: 11/16/2023
"installed RC evap cover, after testing found valve cracked, replaced valve , tested alll lines and from valve thru filter to doors no leaks, cx requested we note small amount of water damge to front left corner of unit (see pics) this was a request froom jennair per cx.... tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 11/16/2023
"cx complaint unit just senses. checked unit unit displaying f7e3, f7e9, f0e3, calibrated no issue, ran test cycle heard grinding thumping sound, checked gearcase, and rotor, come to find oil leaking onto rotor and slider, ordering all parts needed to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/16/2023
Replaced RC and FC light unit is working properly.
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/16/2023
Cx complaint unit is not working properly inspected unit found no water making it to the tray at all valve not humming removed and replaced the valve got water flow restored however the water pan is cracked so its not holding water in pan and coming out right at the inner drain pump unit will need new pan quoted 440.81 cx paid in full did inform cx once pan is replaced there is still a possibility of it needing more parts unable to test cooling or recirculation pump with the pan cracked ordering part; ordrng 1 W11614100 (Pan water)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Yorktown, VA 23692
Lucas R.
Job Details: 11/16/2023
"cx complaint unit not draining, checked unit found f9e1 drain code, water in tub, extracted water, found drain hose boot pinched, adjusted drain hose, ran cycle to clear suds, rerouted hose to prevent reoccurance tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/16/2023
replaced the valve and tested operation. unit is running as designed and now filling like it should.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details: 11/16/2023
"Cx complaint doors not aligned.Inspected unit, found upper and lower doors rubbing to each other on the right side. Inspected hinges and receivers, found the chassis bent on the lower bottom corner, pushing up the receiver. Called tech line, spoke to Derek and sent pictures. He said the unit is unrepaireble, and submitted for replacement. Advised cx"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS20
Near Lewes, DE 19958
Frederick R.
Job Details: 11/16/2023
Job needs a 2nd tech. Spoke to HM. Submitting for a 2 tech for return. Adding control for next appt; ordrng 1 W11325786 (control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/16/2023
WENT IN AND CHECKED THE WORKING NORMAL IT'S IN LAUNDRY ROOM IN ASSITANT LIVING WENT THROUGH CYCLING NOT SURE WHAT HAPPEND WHEN THEY WHERE HAVING ISSUES BUT UNIT WORKING GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Bridgeville, DE 19933
Michael E.
Job Details: 11/16/2023
"CX complaint: trips breaker in bake. Tested and verified complaint. No problems found at term block or main harness. Bake element also looks to be in good working order. It tripped breaker just before reached 350. no sign as to why. The 3 parts in play at that time were control, main harness and element. Ordering main harness, control and bake element. On return visit, watch for any sign of shorting. Replaced main harness and control first, then test. Element seemed to be fine but i ordered it just in case. Cannot reschedule due to AIG.; ordrng 1 W11452622 (main harness) and 1 W11182108 (elmnt-bake) and 1 W11594188 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Clifton, VA 20124
Robert W.
Job Details: 11/16/2023
CX Complaint is the unit isnt draining properly and door not shutting. Inspected unit and found no error codes did find door hinge loose causing door not to close properly fixed hinge and tested unit and found unit is working properly and draining bellow is good. Unit is workig properly.
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/16/2023
Cx complaint is that the unit is not heating up. Upon arrival I found that the igniter is glowing but the valves are not activating. I accessed the valves and replaced them with the pre Id'd one and then tested the unit. I foundn that the valve is now activating and the gas is igniting. Unit is nopw functionign as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Brian F.
Job Details: 11/16/2023
"Installed new RC door and ice chute. Adjusted gasket with heat gun to generate seal, new ice chute door closing fully. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/16/2023
"Cx complaint unit doesn't dispense water. Dispensed from door and found slow flow of water. Pulled unit out and found the supply line from the valve was kinked. Removed slack from line and pushed unit back into place, dispensed water and it had steady flow. Unit checks good"
We serviced a
KITCHENAID COOKTOP
Model KECD807XSS00
Near Woodbridge, VA 22192
Robert W.
Job Details: 11/16/2023
Repaced cooktop and tested unit is work0ing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 11/16/2023
"cx complaint door switch not sitting flush, air duct not staying seated and crack in liner, checked unit, applied silicone to cracks in liner, tried reseating air duct, no luck, door switch is not flush due to wires being so long, no enough room to get switch to seat flush unless i were to remove insulation, switch is good and responds. ordering air duct to complete repair.; ordrng 1 W11040868 (duct-air)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW2
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/16/2023
"REPLACED THE BELT,PULLEY,AND ROLLERS UNIT TESTED GOOD."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/16/2023
"i was able to access unit and replace the control as per previous visit. I found trying to test unit that it was not shifting into spin or agitate. I found f7e7, f6e3. I tried to remove rotor bolt and found it was seized. I broke one T30 bit and twisted another trying to get it off. unit needs gearcase, slider, clutch, stator, rotor, 6 screws to correct issue. parts are in stock. called office set up return for 11/21/23; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 6 W11027980 (screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Reston, VA 20190
Jason A.
Job Details: 11/16/2023
CX complaint DW F8E4 error code. Tenant just moved in & 2st time they used DW suds leaking out & error code displayed. 12 days ago. Turn on breaker. Checked pan is dry & error codes stored. Cleared error code & ran test wash. Water is very sudsy. Used veg oil to clear suds. Ran 3 more test wash to clear suds. CX using cascade.NO LEAKS & no error codes > JJ
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 11/16/2023
Per previous diag I was able to access and replace the bellow gasket. I then tested the unit and found that it is now functioning as intended. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Brookeville, MD 20833
Davonte
Job Details: 11/16/2023
"cx complained unit was making squealing noises whenener IM dujmped ice into bin, couldnt confirm cx complaint after running several diagnostics test. ran haverst and and IM fill test to try to replicate noise cx heard. didnt hear anything. advised to try to get a video of noise if possible."
We serviced a
MAYTAG WASHER
Model MEDB835DC4
Near Bethany Beach, DE 19930
Michael E.
Job Details: 11/16/2023
CX complaint: wrinkled clothes after cycle. Tested and verified complaint. After hearing all the details from CX i think this may be a moisture sensor problem. A key detail was clothes wet after normal cycle. Ordering moisture hatrness. Cannot reschedule due to only few left on system; ordrng 1 W11161899 (wire)
We serviced a
JENNAIR REFRIGERATOR
Model JS42NXFXDE01
Near Potomac, MD 20854
Roberto I.
Job Details: 11/16/2023
"CX complaint loose handle.Confirmed lower screw loose on Rc door handle. Removed outer door face, tightened screw uring blue thread locker, and reinstalled door face. Unit good to go. Collected $139"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Enola, PA 17025
Fred G.
Job Details: 11/16/2023
i was able to accesqfwns unit and replace the sump with motor as per previous tech. I found no need for the feed tube. tested unit for leaks and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Jarrettsville, MD 21084
Neil H.
Job Details: 11/16/2023
E5 ONLY SMALL CUBES AND THE ERROR SHOWS I/M HOLDING CUBES TO LONG AND AND PRODUCING LOW ICE AND SMALL CUBES ORDERING NEW I/M; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/16/2023
"cx complaint of RC not cooling ,took temp readings of 48 in RC ,5 in FC ,pulled RCevap to find that the evap fan motor had failed replaced part tested unit works as designed"