We serviced a
IKEA OVEN
Model IBS550DS01
Near Burke, VA 22015
Tanner B.
Job Details: 07/15/2022
"Cc the unit not working after self clean . units fuses open , needs new fuses.. line fuse and tco .; ordrng 1 WPW10545255 (fuse) and 1 WP4449751 (tco)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hanover, PA 17331
Bernard M.
Job Details: 07/15/2022
"Cx complaint filter was leaking. When arrived found water dripping with the filter inside at the bottom right side. The leak doesn't occur when dispensing. Removed filter and water a good amount of water spilled out behind it. Replaced housing using pre-id parts, dispensed several cups of water and no leaks were found after dispense. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model KBFS25EWMS8
Near Olney, MD 20832
Dustin F.
Job Details: 07/15/2022
"CX complaint: Freezer building up frost in top left cornerInspected unit, found rip in door gasket in top left corner. used paper to confirm seal leak. replaced door gasket for freezer. Noticed new door gasket had some rinkles, i used heat gun to iron some of them out briefly, Cx is aware if she continues to have an issue to contact us. IF we go back out, please reorder a new door gasket (W10571967) and send the rails ( WPW10120018) just in case."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Rixeyville, VA 22737
Eric F.
Job Details: 07/15/2022
"Spoke with office, office rescheduling job; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fairfax Station, VA 22039
Tanner B.
Job Details: 07/15/2022
Installed new compressor/ uv drier . vac unit down and refilled w/ 5.25oz 134a .. allow 24hrs to cool unit .. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Culpeper, VA 22701
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waldorf, MD 20601
Shawn D.
Job Details: 07/15/2022
cx complaint unit is noisey as soon as you run it a ticking noise. inspected unit then ran unit for 5 minutes and noise. removed rear panel checked blower wheel and is clean inside. put unit back together ran unit for 10 minutes and no noise. told cx service is warrentyy for 30 days if noise comes back. called owner collected for service fee unit sounds good at this time
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 07/15/2022
"Cx complaint is agitator not working. tested and verified complaint. unit was not shifting between agitate and spin in test cycle. upon inspection of actuator found gearcase oil leaking. replaced splutch and actuator to restore function until gearcase job can be completed. ordering gearcase, basket nut, and belt since the original belt has some wearing. cannot reschedule due to SO part.; ordrng 1 W11449840 (gear case) and 1 W11239857 (belt) and 1 W11551646 (basket nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Port Tobacco, MD 20677
Shawn D.
Job Details: 07/15/2022
"opened system and was full of r600. replaced compressor drier coupler then vacumed unit down then flled to 1.98oz and started cooling. unit is good; ordrng 1 w10890128 (coupler) and 1 W10891067 (coupler) and 1 w10890117 (coupler) and 1 w10891057 (coupler), used 1 w10890128 (coupler), 1 W10891067 (coupler), 1 w10890117 (coupler), and 1 w10891057 from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Magnolia, DE 19962
Andrew W.
Job Details: 07/15/2022
"cx complaint is unit not operating. tested and verified complaint. went to control and found no green light on. tested power into the control and was only getting 84vac. checked terminals at plug and got 120,120,240. shifted plug and green light came on the unit. held the power cord in the shifted position and the unit powered on and ran with heat. demonstrated for cx and informed him that the outlet is needing to be replaced. unit is working as designed, job complete."
We serviced a
WHIRLPOOL RANGE
Model GFG461LVS3
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/15/2022
"cx complaint starts then stops heating, found electrode bent away from burner , relocated burner closer to burner tube and secured all screws, 350 one click ignition and prehetaed to 350, retested at 400 and 450 all relit properly, tested all ops ok, collected $120 ch#412............ if cx calls back pre-id WP9758079 electrode and WPW10701462 harness"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"replaced icemaker, cx stated fc light is out, verified issue. ordering light to complete repair.; ordrng 1 W11520324 (led)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Rockville, MD 20852
Julian H.
Job Details: 07/15/2022
GOT HERE cooktop bend within box CX complaining about grates and griddle bowing and wearing otu too fast states barely cooks need parts; ordrng 1 W11176110 (cooktop PLS NEED TO BE CHECK FOR DAMAGES) and 1 W11334474 (grates) and 1 W10685483 (griddle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details: 07/15/2022
cx complaint the unit is still not cooling. checked the unit and found that the control is not sending voltage unless manually defrosted. called techline and was told to replace the control and harness together. parts on otder.; ordrng 1 W11566851 (control) and 1 W11581973 (fc harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Fairfax Station, VA 22039
Tanner B.
Job Details: 07/15/2022
Cc the unit dripping and not dispensing water well . units filter housing dripping into rc and not allowing good water flow . needs new housing; ordrng 1 W11346623 (filter housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details: 07/15/2022
cx complaint is unit just fills and sits.then unit goes into drain. said after install unit moves all over and pieces seem to be missing. during first test unit didnt fill. float was down and clear. pulled switch and cleaned temp points and made sure wires were tight and tried again and unit filled and sat a few and drained. heater checks. advised we will order parts needed and get unit fixed. as soon as all parts are in office will schedule.; ordrng 2 WP308685 (Screw)s and 2 WP8269145 (Mounting Bracket)s and 1 WPW10195039 (Float Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Takoma Park, MD 20912
Roberto I.
Job Details: 07/15/2022
"Replaced parts, ran a test cycle and then a normal cycle for 20 minutes. The unit didn't leak"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Princess Anne, MD 21853
Jonathon C.
Job Details: 07/15/2022
"cx complaint, does not drain. replaced drain pump and repaired lower harness with parts from prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/15/2022
CX complaint is the unit doesnt want to drain and not heating. Inspected unit and found the heating element is under Service pointer for replacement also found the drain pump when its getting hot isnt allowing unit to drain. Drain pump CBE and element replacement is cover under warranty. Ordering element and will use pump on return.; ordrng 1 W11537778 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"replaced icemaker, tested, unit working as designed, cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/15/2022
"Driers did not have access port. Used driers i had but cap tube broke in fitting both times while adjusting it. Ordering driers and fittings.; ordrng 3 W11109499 (Drier)s and 5 W11400723 (Lockring)s, used 2 W11109499 (Drier) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 07/15/2022
Cx complaint unit won't spin. Ran auto test and unit didn't agitate nor spin. Inspected underneath and found the belt disconnected from splutch and motor. No damage done to any parts. Placed belt back on and ran auto test and the unit agitated and went into spin. Unit checks good
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Midlothian, VA 23114
Joseph D.
Job Details: 07/15/2022
"cx complaint of loud noise from fridge area, did confirm complaint found air damper loud and not sealing. replaced and unit working properly."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Finksburg, MD 21048
Bernard M.
Job Details: 07/15/2022
When arrived cx claims she purchased extended warranty through Whirpool. Instructed cx to contact them and have warranty info dispatched correctly.
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Finksburg, MD 21048
Bernard M.
Job Details: 07/15/2022
When arrived cx claims she purchased extended warranty through Whirpool. Instructed cx to contact them and have warranty info dispatched correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near ,
Robert W.
Job Details: 07/15/2022
CX Complaint is the unit is getting to cold in the RC and FC. Inspected unit and found all fans are working RC evap has good frost pattern not frost building FC has good frost patter but FC thermistor is mis reading temp in FC is 5deg but thermistor is reading 22deg. Also found UI not wanting to respond properly. Will use Control set on return and Ordering FC harness and FC thermistor; ordrng 1 W11614809 (FC harness) and 1 W11318270 (FC thermistor)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portsmouth, VA 23703
Anthony D.
Job Details: 07/15/2022
cx complaint unit not drying verified 240 volts at outlet heating element read open when ohmed removed heating element found element has shorted to ground ordering heating element to complete repair reschedualed for monday 7/18/22; ordrng 1 279838 (element)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Midlothian, VA 23113
Chris B.
Job Details: 07/15/2022
cx complaint unit will state sensing for 5 mins or so then say cycle complete inspected unit confirmed cx complaint found error f7e4 basket regage fail f6e3 acu and mcu miscomuncation ran diag cycle when in manual test mode everything works except high spin unit will spin very slow in high spin; ordrng 1 W11478525 (ui) and 1 W11510463 (control) and 1 W11510462 (cap)
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Salisbury, MD 21804
Jonathon C.
Job Details: 07/15/2022
"cx complaint, loud during operation. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Orange, VA 22960
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW
Near Baltimore, MD 21229
Shane M.
Job Details: 07/15/2022
cx said they her family member house in owings mills with unit. ticket isnt set up proper sdpics of me being at correct address.
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/15/2022
"installed new tco and unit tests good, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Baltimore, MD 21215
Shane M.
Job Details: 07/15/2022
installed all parts. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lewisberry, PA 17339
Drew B.
Job Details: 07/15/2022
cx complaintt hat unit is not washing actually it is filling. when in test i found the error code f4e3 and when testing unit fills and then sits and will half dissolve pod and drain. will need W11025157 and in stock and schd for 19th; ordrng 1 W11025157 (pump&motor97@trb)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ01
Near Virginia Beach, VA 23462
Justin W.
Job Details: 07/15/2022
cx complaint lights at top not working. checked unit to find fc light not working. replaced fc light tested lights working as designed. scode S191AQ covers labor and parts.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/15/2022
CX complaint is door uneven. Inspected/tested and could not verify complaint. Door was even. Verified LP conversion and adjusted flames for CX due to issue with above MW. Spoke to Adrian at WPTL. Refer to CX service
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Sykesville, MD 21784
Brian R.
Job Details: 07/15/2022
replaced all parts and tested unit with cx. no leaks seen and unit checks. advised to use unit a few times and see how it does and call back if needed.
We serviced a
JENNAIR DBL WALL OVEN
Model JJW3830WP02
Near Oakton, VA 22124
Richard B.
Job Details: 07/15/2022
"CX complant. Console not responding. Inspected unit and unit wont go into diagnostics , Found same issue after cycling breaker, Would need a console and possibally a ACU and power supply. Further work needed, Collected 120 service call , RB; ordrng 1 W10673678 (console) and 1 wpw10286791 (power supply. 162.29) and 1 wpw10292566 (Appliance manager 262.61)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Dover, DE 19904
Taylor F.
Job Details: 07/15/2022
Arrived at 6:48. This is new construction and house is not occupied. Noone is around to let me into the house. Will have to reschedule
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
unit shelf not closing correctly removed seen that base of bracket not seating correctly removed installed now closing correctly
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/15/2022
"cx complaint of unit making noise ,checked unit to find thae following eorror codes F0E5,found splinds on agatior grinded down ,also found gear case leaking oil again ordering parts needed for repairs; ordrng 2 labors and 1 W11161960 (Whirlpool Washer Agitator) and 1 W10752187 (Washplate Screw) and 1 w10754161 (rotor) and 1 w11393685 (gear case) and 1 w10734521 (slider)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Tanner B.
Job Details: 07/15/2022
Cc the unit giving f7e2 error and fae5 error.. Unit had leak from heater bushings previously and leaked onto wash motor causing failure..heater failure in scode caused errors/ component failure on unit. needs new sump assembly to correct issue ..; ordrng 1 W11416362 (sump / motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Portsmouth, VA 23703
Anthony D.
Job Details: 07/15/2022
cx complaint unit not heating checked voltage at outlet from L1-N= 120vac L2-N== intermitten up and down L1-L2= 89vac advised cx to have electrician come check outlet and breaker unit working as designed
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 07/15/2022
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no leaking. I ran 3 more service cycles to see if the leak occur with more water being drained, still no leaks. I did notice water shoots out agressively from the lint screen at the end of the drain pipe in the sink. Perhaps it shoots out of the sink on occasions. I told the cx to keep an eye on it and let us know if it happens again. I collected the service call fee by cash."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 07/15/2022
RePlace freezer and refrigerator light assembly. Tested units now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Odenton, MD 21113
Alexander D.
Job Details: 07/15/2022
"cx complaint new fz door not sealing properly and missing bumper at top of door, dripping issue has been fixed. inspected unit and verified complaint. found gap in gasket at top of door causing condensation on fz ceiling. fluffed gasket with heat gun and gap closed. cant order just the bumper, would have to order another door. dont want to risk unit dripping again by putting on new door. went to office and got a bumper from one of the units behind office and returned to cx house to install it. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Centreville, MD 21617
Alexander W.
Job Details: 07/15/2022
"Cx stated gaskets are ripping inspected tested and verified cx complaint found FC and RC doors have defective gaskets installed FC door gasket and RC door gasket from pre-id parts tested unit, unit is now operating as designed job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Perry Hall, MD 21128
Andrew H.
Job Details: 07/15/2022
Replaced ice maker. control and user interface. I had to use the original ice maker harness when replacing the ice maker because the harness that came with a new ice maker didn't match up and this is due to when the door was replaced it may have not been the same door in the same connector. I found when replacing the control board it had an extra connection. And would not dispense water for ice maker and dispenser. I used control I ordered and ran test 120 and 97. Ice maker passed and filled with water.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Middletown, DE 19709
Alexander W.
Job Details: 07/15/2022
Cx stated F2E1 error code tested inspected and verified cx complaint installed parts per previous diag tested unit unit is now operating as designed job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Glen Rock, PA 17327
Marc M.
Job Details: 07/15/2022
"retruned to cx home to evaluate data with techline. during diag found the following info from unit: higher than normal high side pressure/175psi. lower than normal low side pressure/-5 vaccum. as a result of skewed pressures suspected leak allowing the introduction of non-condensable air into the system resulting in high heads pressures. foudn no dye present anywhere. compressor will shut off after about 3 minutes, and then turn on again. condenser fan does run. no oil/dye under condenser area. disconnected guages and at that point found dark black watery/oil mixture when disconnecting. determined likely cabinet leak that has led to contaminant in the system and thus non repairable. techline. unit has been submitted for exhange. trade care team."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/15/2022
replaced the shifter and tested same issues. i found the unit to have issues with the unit powering up to the motor to spin will need the additonal following parts; ordrng 1 W11162438 (cntrl-elec) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Carlisle, PA 17015
Fred G.
Job Details: 07/15/2022
"cx complaint unit will start to sense and wont move on from that. inspected unit and entered into diag and found error codes f8e, f0e5. cleared codes and ran a auto test. unit finished auto test but i did noice belt noise and found splutch and belt were worn. replace both with van stock. tested unit after install and unit checks good.; used 1 w11239857 (belt), and 1 w10721987 (splutch) from stock"
We serviced a
KITCHENAID COOKTOP
Model KFEG504KPS0
Near Stafford, VA 22554
Robert W.
Job Details: 07/15/2022
Replaced main harness and Control tested unit and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Newark, DE 19713
Alexander W.
Job Details: 07/15/2022
Cx stated unit not spinning out clothes inspected tested and verified cx complaint found gearcase leaking oil through splutch and actuator defective ordering gearcase splutch actuator and drive hub just in case cannot reached at this time due to SO parts. ; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W10528947 (Drive hub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/15/2022
"not washing. when unit was installed, drain hose was installed to crawlspace, with no high loop. unit draining as it fills. advised cust will need to have installation fixed as there is not enough hose available to raise the line to prevent accidental draining. also found hose failed, has a pinhole leak under unit. ordering drain hose. sunshynnqq@gmail.com; ordrng 1 WPW10545278 (drain hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chester, VA 23831
John P.
Job Details: 07/15/2022
CX complaint unit not draining checked unit found obstruction in hose was able to remove tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Strasburg, VA 22657
Ezra M.
Job Details: 07/15/2022
"upper rack rails seperating, S-Code “S22916” covering parts and labor."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Strasburg, VA 22657
Ezra M.
Job Details: 07/15/2022
"upper rack rails seperating, S-Code “S22916” covering parts and labor."
We serviced a
AMANA WASHER
Model ART318FFDB07
Near Petersburg, VA 23803
John P.
Job Details: 07/15/2022
Found liner separating at bottom of door causing gasket to not stay in place. Ordering door.; ordrng 1 LW10680725 (Door shp2cx)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Westminster, MD 21157
Bernard M.
Job Details: 07/15/2022
"Replaced parts per previous tech and after restoring power the unit didn't cool. Compressor and evap fan came on, exposed the evap and a frost pattern didn't develop. Unit will need sealed system repair with 3 job count. Ordering parts, once all parts are in contact cx to reschedule; ordrng 1 W11507067 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Chester, VA 23836
John P.
Job Details: 07/15/2022
Installed cover and filter housing tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Pikesville, MD 21208
Keith H.
Job Details: 07/15/2022
cx complaint is long dry times inspected unit verified heat and tumble then found the vent is clogged and cx will have it serviced but dryer is fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/15/2022
"replaced rkv valve as per tech instruction, unit test good. test 4 shows both evaps working in dependently. working as designed. fridge at 40 degrees, and freezer at 5."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the LF burner doesnt stay hot. Upon arrival I found that when the pot is lifted off of the burner it doesnt always heat back up. I also found that the infinite switch had some discoloration in the housing. I replaced the burners and the infinte switch and the unit is now functionin g as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Stafford, VA 22554
Robert W.
Job Details: 07/15/2022
CX Complaint is the unit is the unit isnt powering on. Inspected unit and found unit has power just not powering on found the thermal fuse is popped replaced and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/15/2022
"cx complaint unit wont spin clothes on a cycle, they have to run a spin and drain to get clothes spun out. inspected unit, entered into diag a found f7e6 error code. cleared code and ran a auto test, when unit went to wash mode the unit did not agitate. found 122.5 volts to motor, motor also ohmed out in range. unit falls under Technical Service Pointer #: W11531483 Rev B. looked under unit and found the actuator came out of the splutch. replace actuator with van stock updated part. tested unit and now unit checks good.; used 1 W10913953 (actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/15/2022
CX complaint is cooling issues. Inspected unit and verified complaint. Found RC evap completely frozen oven. Pulled evap cover andThis unit was not cooling because there was no air flow. Unclogged drain and ran test four. All functions are working properly. Hower the evap was so frozen over it caused the cover to crack along the bottom which will eventually cause more issues. Ordering new evap cover and screws. All parts in stock at Tribles. Please call CX to reschedule; ordrng 1 WPW10501260 (cover-evap) and 2 WP67006908 (screw)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20784
Samuel R.
Job Details: 07/15/2022
replaced part ordered.tested unit and now unit wont spin.send as shop job so i can call techline momday morning; snapped 1 QuickPics
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Berwyn Heights, MD 20740
Roberto I.
Job Details: 07/15/2022
"Cx complaint unit tripping the breaker.Turned power on, found all 4 burners sparking with the switches turned off. Removed console and unplugged harness, the sparking stopped. Ran test mode, found F2E1 error. Cleared error and tested all the UI keys, they all worked ok. Ordering switch harness W11376663 and dsi board just in case W10860916. Return visit 7/19/22; ordrng 1 W11376663 (switch harness) and 1 W10860916 (dsi board)"
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Wellsville, PA 17365
Drew B.
Job Details: 07/15/2022
cx complaint that unit is leaking afetr last repair. i foudn the unit to the fill tube out the icetray funnel.. reseated and now checks good
We serviced a
JENN-AIR COOKTOP
Model JEC9530BDR
Near Adelphi, MD 20783
Roberto I.
Job Details: 07/15/2022
"CX complaint cracked glasstop, RF element not working properly.Confirmed cracked glasstop. Tested RF element, noticied that it only stays on high and the power cannot be lowered. Quoted repair $987.58 with $145 labor for glasstop 7920P171-60, RF infinite switch WPW10185284 and RF element W10823724. Cx needs more time to make a decision since I was unable to provide eta on parts. Collected $120. Cx refused to sign tyc.; ordrng 1 7920P171-60 (glass top) and 1 WPW10185284 (RF infinite switch) and 1 W10823724 (RF element)"
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Dillsburg, PA 17019
Drew B.
Job Details: 07/15/2022
replaced contrl and valve tested and recalibrated now full functions checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/15/2022
Leak checked unit with uv light and nitro with soap and bubbles. Could not find link. Charged unit as per techline and was told to call back if unit stopped cooling to give pressures
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HZ2
Near Aspers, PA 17304
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the unit will not open. Upon arrival I was able to get the door to pop open. I then verified the MS and found that it is CT model and WP has a not in Service matters that the unit is a rplacement waranty and is not serviceable. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV00
Near Seaford, DE 19973
Michael E.
Job Details: 07/15/2022
CX complaint: warm in RC. Tested and verified complaint. RC at 60 degrees and FC at 3 degrees. Ran test 3 and evap fan did not come on. I opened evap and fan is not obstructed and all plugs are secure. Ordering evap motor with harness W11161250. Scheduled next visit for 7/22 any time; ordrng 1 W11224591 (motor-evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lancaster, PA 17601
Justin L.
Job Details: 07/15/2022
Cx complaint ice melted and froze together and then unit stopped cooling in fresh food section. Was able to access unit and at time of visit unit was producing ice and found ice water in rc reading 38F. Checked functions of all fans and thermistors and all reading withing range. As of now unit operating as designed no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/15/2022
"CX complaint is unit a no cool. Inspected and verified complaint. Verified AT diagnosis. Amp draw on compressor went from 13.65 and hel steady at 7.43. Replaced compressor per prior tech diagnosis. Also installed new drier and process stub. Pressure tested with nitrogen and unit held at 140psi for 10mins. Vac'd unit down to 30in for 15 mins. Vac held after closing gauges. Filled unit with 64g of R600a. Tested unit and the compressor was running good and cold air was coming into cavity. Informed CX 24-48 to get to temps. Unit is now working properly. Job is complete. 2 couplers from VS used; ordrng 2 W11506635 (coupler)s, used 2 W11506635 (coupler) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Lancaster, PA 17601
Justin L.
Job Details: 07/15/2022
Cx complaint fan making noise. Was able to access unit and remove evap cover. Found perfect frost pattern with thermister reading 20K Ohms and fan operating. There was big pieces of ice in drip tray but currently unit is operating as designed. As of now no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the power cord tested unit now functions normally.
We serviced a
WHIRLPOOL WASHER
Model A613
Near Arlington, VA 22202
David J.
Job Details: 07/15/2022
Cx complaint water leak on unit. Tested unit and found water leaking from behind unit. Looked under unit through a small hike and could see it coming from behind inlet valve. Removed inlet valve and and inspected. Inlet valve looked fine. Inspected the injector hose. Hose looks old and cracked up. Ordering an injector hose for the return visit but will also bring inlet valve back just in case. Cx paid in full ; ordrng 1 Wp206680 (Injector hose)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Christian C.
Job Details: 07/15/2022
Cx complaint unit water is not working after they replaced filter. Inspected unit removed filter and water started working. Cx said they have replaced filter multiple times and it still stops the water. Ordering filter housing and water valve. Use valve if needed.; ordrng 1 W11266112 (filter housing) and 1 W10897719 (water valve)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS06
Near Westminster, MD 21157
Bernard M.
Job Details: 07/15/2022
"Cx complaint unit makes noise and then shuts off. Entered diag and found no error codes. Ran unit with mug of water for 1min and unit ran and heated. Ran again for 30 sec and it clicked and shut off after 5 sec. The relay clicks causing unit to shut down. Ran unit 5 more tiimes at 1 min a piece and the unit would slightly click but not shut off. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11413135 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Fairfax, VA 22030
Christian C.
Job Details: 07/15/2022
Installed IM. Tested IM. IM filled. Unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lancaster, PA 17603
Justin L.
Job Details: 07/15/2022
Found that when I last secured the ice maker had accidently unplugged it. Secured connection and unit harvested and filled by itself no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Norfolk, VA 23508
Justin W.
Job Details: 07/15/2022
cx complaint low water coming in. checked unit to find no error codes. performed diagnostics and calibration unit working as designed. explained different cycle functions to cx and how bulky and power wash will add more water than normal cycle. explained how this unit uses less water there fore you need less detergent to clean your clothes.
We serviced a
WHIRLPOOL DRYER
Model WED8540FW1
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the unit is not heating. It is turning on and rotating. Upon arrival I found that the unit is stacked. I entered into diag mode and found that it had an F4E3 and an F4E4. I then verified that the incoming voltage was correct. I am ordering an element and TCO kit. I will also be ordering a 2 tech due to the unit being stack and a basement sump being on the left side limiting access. Please contact cx when the parts are avialable and the contract is approved to schedule a retrun visit.; ordrng 1 WP3387747 (Element) and 1 280148 (TCO kit) and 1 2tech (2 tech)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Dagsboro, DE 19939
Michael E.
Job Details: 07/15/2022
"Upon arrival i tested water flow and it is normal. CX informed me that new filters clog up un 2-4 weeks. Also, condensate on flipper mullion, yoden mullion and escutcheon. Called WPTL, temps on yoden seem good. Used test 34 to set flipper mullion at 100% power. Ordfering escutcheon WPW10553630, inlet heater W11496599 and fill tube W11484604. Inlet heater was in wrong parts map so I also ordered fill tube just in case its listed wrong to make sure we get the inlet tube heater. Cannot reschedule due to NW part; ordrng 1 WPW10553630 (escutcheon) and 1 W11496599 (inlet tube heater) and 1 W11484604 (fill tube)"
We serviced a
WHIRLPOOL WASHER
Model ADB1400AGS3
Near Sykesville, MD 21784
Brian R.
Job Details: 07/15/2022
units a dishwasher and cx says unit does not fill now but hears things running. test and check unit and unit goes into drain then valve wont activate and then motor comes on. cancel cycle and unit drains. found piece of broken plastic under float and holding it up telling unit its full. removed and cleaned and cleared and tested unit again and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/15/2022
"CX compklaint: FC door not closing properly and IM not working. Tested and verified complaint. Lerft side of FC door was not closed all the way which was frosting the FC. I cleared ice from the tracks, IM and door switch. Door closing better now but is stillo loose on the left side. IM cycled and filled without problem. Door switch is now working properly. Job is compklete"
We serviced a
WHIRLPOOL COOKTOP
Model W3CG3014XB02
Near Frederick, MD 21704
Ricky E.
Job Details: 07/15/2022
"customer stated that the units burners were not hot enough.. fnd the regulater set of lp, reversed the pin and the burners got better.. however this is a base model and the burners are 3 x 9000btu (medium) and 1 x 5000 (low)... the unit has 3 mediums and 1 low burner.. the unit is functioning as intended... the customer is new to the home and is unhappy with the performance... please email copy to the customer"
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS0
Near Midlothian, VA 23113
Chris B.
Job Details: 07/15/2022
cx declined service
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pikesville, MD 21208
Keith H.
Job Details: 07/15/2022
replaced heater per service bullentin
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23060
Gill G.
Job Details: 07/15/2022
cx complaint: deli drawer temps are too warm. cx has deli drawer set to GREENS/HERBS(36 degrees) tested left drawer at 34 degrees and right side drawer at 40 degrees. found plastic bags in right side drawer that may be obstructing air flow. fresh food temp set at 37 degrees and tested it at 38 degrees. freezer temp set at 0 degrees and tested it at verified all fans are working. advised cx to adjust temps to her satisfaction 1 degree every 24 hours. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/15/2022
cx complaint unit is making a squealing/screeching noise. inspected unit and did found a noise coming from the FC. removed evap cover and found the noise went away. checked all functions of evap fan and placement of sensors and found everything working as designed. as of now unit checks good.
We serviced a
WHIRLPOOL COOKTOP
Model JIC4536XS00
Near Glen Allen, VA 23059
Gill G.
Job Details: 07/15/2022
called office to verify unit warranty. advised unit is in warranty. cx complaint: unit is not responding. unit beeped and shutdown. verified voltage to unit. found blow fuse on left side EMI filter board. advised to replace both modules by office tech support. ordered modules.; ordrng 1 W10885135 (module) and 1 W10857233 (module)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/15/2022
Control is corrupted and wont take input while having all lights on. Ordering control.; ordrng 1 W11608058 (Controk)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/15/2022
Cx complaint unit is not working properly inspected unit found ice is too much and overflowing removed and replaced the bin thermistor tested unit now functions normally.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near ,
Kyle A.
Job Details: 07/15/2022
Cx complaint of unit not washing. Did confirm loose connection on capacitor. Reseated connector and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/15/2022
Called office to submit notes due to technical issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Lancaster, PA 17602
Justin L.
Job Details: 07/15/2022
As per previous visit was able to access unit and replace door and applicant sealant. Unit now checks good no further work needed