We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/16/2023
"CX complaint: unit wont start cycle. Tested and verified complaint. I found the lower harness has a wire that came out of tghe back of the plug for drain pump. Also, drain pump connection point has a defect which will hinder new harness. Ordering lower wire harness and drain pump. Scheduled return visit for 6/26 any time; ordrng 1 W11399437 (drain pump) and 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/16/2023
"Replaced the rotor, stator, clutch and slider as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Newport News, VA 23608
Justin W.
Job Details: 06/16/2023
cx complaint unit not cooling. temps at arrival 24 fc and 46 rc. amp draw from compressor low at .5. unit defrosting. slight ice accumation at cap tube. ordering ss repair.; ordrng 1 look (look) and 1 W10836706 (evap) and 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 1 w11506635 (coupler)
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Newport News, VA 23606
Justin W.
Job Details: 06/16/2023
cx complaint unit not spinning out clothes. checked unit to find f8e1. removed lines to find debri in cold water valve. replaced valve and tested unit working as designed
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 06/16/2023
upon arrival cx stated unit is not even a year old and they do not have receipt. cx does not want to pay service fee.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Hollywood, MD 20636
David J.
Job Details: 06/16/2023
"Cx complaint unit wont power on. Arrived today and verified complaint, cut power and removed console bypassed thermal fuse, and unit came on. Placed unit in the test cycle and found no error. Codes explained customer. The thermal fuse may have popped due to bad cooling. The customer stated that they open the door every time to let the heat escape faster which could be why the thermal fuse popped. Customer wants to replace thermal fuse first before going any further, CX paid in full and we will return when part arrives ; ordrng 1 WPW10545255 (Thermal fuse)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Alexandria, VA 22301
Christian C.
Job Details: 06/16/2023
"instal new front panel, check for any dent-scrchesall clean.Runn the unit for diag cycle all works normal as desinged."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Potomac Falls, VA 20165
Simon
Job Details: 06/16/2023
CX complaints temprature gauge not works as should be.UNIT checks replace the temprature control .UNIT tested works as designed.SZ
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MB0
Near York, PA 17404
Justin L.
Job Details: 06/16/2023
Cx complaint everytime they use oven it trips breaker. Was able to access unit and veify unit on own dedicated breaker. Found cooktop no issue. Removed back cover and found pinched wire. Was able to fix and contacted whirlpool safety SR#7736636130 preheated oven and unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23235
Thomas B.
Job Details: 06/16/2023
Cx complaint unit is not working properly inspected unit removed and replaced the valve and lid lock tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/16/2023
cx said she cancelled appt no work needed washer working
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Keedysville, MD 21756
Ken M.
Job Details: 06/16/2023
"Customer complaint is that the unit is making an intermittant unusual noise. Checked for stored error codes and found F7E6. Ran test cycle and the unit ran the complete cycle, but when braking, kept making a knocking noise. Inspection of the drive system found the splutch pulley secure and no evidence of wear. Ordering motor, splutch, belt, and actuator to address knocking issue and error code.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Woodstock, MD 21163
Justin S.
Job Details: 06/16/2023
replaced the parts and ran the compressor test. the unit made it below 4.5f. the unit made a slab of ice before i left. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20001
Samuel R.
Job Details: 06/16/2023
could not service unit as could not read serila number and part of model number to confirm unit.spoke with TS.did not charge service call as i didnt not perform any service
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT0
Near Laurel, MD 20724
Israel R.
Job Details: 06/16/2023
Customer complaint unit is displaying F6E1 over run tempeture and the broiler is turning on when bake is on. I found F6E1 stored. And tested unit i found the unit is turning both brolier and bake at the same time. And will stay on even after reaching temp. Ordering control and temp sensor.Control is special order. Call customer when part is available.; ordrng 1 W11316357 (control) and 1 WPW10181986 (sensor)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Ronks, PA 17572
Justin L.
Job Details: 06/16/2023
Cx complaint unit taking multiple cylces. Arrived at listed address and cx gave me updated address and number. Went to new address and verified model and serial and unit is under costco extra 1 year warranty. Tested unit and foudn unit to heat and when I removed vent screen the air was blowing back at me. Cx will need to have vents cleaned. Unit checks good no further work needed; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Fort Washington, MD
Shane B.
Job Details: 06/16/2023
installed all ordered parts. returning with auger motor for quality assurance. i coiuld not seperate auger motor form divider because yoke is stripped so auger motor is in divider box.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, MD 21114
Shawn D.
Job Details: 06/16/2023
cx complain unit not heating she is unplug . plug in its working . inspected unit and tested its heating sound good no weird noises .maybe control cltching order control panel and main control for return visit .; ordrng 1 W11486769 (ui) and 1 W11486764 (control)
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS1
Near Crofton, MD 21114
Sherwood
Job Details: 06/16/2023
cx complaint front door spring broke. arrived and did confrim spring and cable is broke ordering spring and cable to fix this issue; ordrng 1 8194001 (door cable) and 1 WP8270182 (spring)
We serviced a
KITCHENAID REFRIGERATOR
Model Kfcs22evms4
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/16/2023
"customer staed that the ff section stopped cooling. the fzr was fine, and didnt show a defrost issue. the customer reset the power and the unit began to cool, and is maintaining temp... unable to fully diag the unit...the customer may want to replace the door gaskets, no quote given"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leesburg, VA 20148
Ezra M.
Job Details: 06/16/2023
"not washing, unit storing errors 4-3, 7-1, tested, wash motor not running, getting voltage. verified wiring connected to motor and heater. ordering sump assy and heater, will use control on return if needed.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Bethesda, MD 20817
Julian H.
Job Details: 06/16/2023
CX complaint abbout Rc getting warmer then last week both compartments got to FC23* RC43* CX states went back down to normal operation checked temps on arrival Fc-3.6* RC37* put unit on test mode & working normally need cntrl & evap fan; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10175909 (grille) and 1 W11024089 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Potomac, MD 20854
Julian H.
Job Details: 06/16/2023
CX complaint about unit making a beeping noise random digits on display & interior lights off confirmed issue properly grounded & polarized 120vac test mode not responding un it still cools need a control board replacement advised CX that is a process of elimination it may involve some other parts need to replace control board first CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W10823804 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Bel Air, MD 21015
Neil H.
Job Details: 06/16/2023
no service needed cx only had call for dryer
We serviced a
JENNAIR RANGE
Model S156
Near Middletown, DE 19709
Frederick R.
Job Details: 06/16/2023
CX complaint is burner stays on. Inspected/tested and found infinte switch on right is faulty and will not shut off. CX has to trip breaker to shut off.. Ordering new switch. Quoted CX $394.96 which they paid in full Part in stock at Tribles.sCHEDULED cx FOR WED 6/21.. Unit has to be pulled out a few inches to access control panel; ordrng 1 W11120791 (switch-inf)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22556
Robert W.
Job Details: 06/16/2023
"CX Complaint is the unit not draing and not turing on. Inspected unit and found the Ui is giving issues pulled console ohm out drain and found its testing out of range, Advise CX of cost Cx stated they have extended warranty, Advise to contact warranty company to have ticket dispatch proerly.unit needs UI and pump"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/16/2023
"Shifter not engaging , replaced the shifter and tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/16/2023
"Cx complaint is unit shaking. Tested inspected and verifed complaint. Replaced suspension, gearcase, splutch and belt from previous diagnosis and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/16/2023
Cx complaint is unit not cooling. On arrival found FC at 38 degrees and RC at 51. Found the evap to have a ball of ice and not building a full frost pattern. Unit is low on refrigerant. Coulld not find any signs of a leak. Also ordering RC door gasket that is defect causing warm air into the unit. Spoke to parts specalist and rescheduled for 6/21/23. 2CT SEALED SYSTEM; ordrng 1 W11209866 (compressor) and 1 W10830055 (gasket-fip) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Sherwood
Job Details: 06/16/2023
part notm in bin;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Washington, DC 20010
Samuel R.
Job Details: 06/16/2023
cx complaint unit is leaking.inspected unti and could confrim.found sump to leak.replaced sump and tested unit.now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Dover, DE 19904
Frederick R.
Job Details: 06/16/2023
"CX complaint is burning smell when using oven or microwave. Inspected/tested and all functions working but there is a burning smell from inside of unit. Tested blower fan in diagnostics and it turned on for a few secs and then shut off throwing and F4E1code for cavity thermostat sensor. Fan would not turn back on.Spoke to :atika at WP safety. Gave CX P&L auth W17GX11WPL2. Was issued a full P&L w/2tech for return visit. Ordering thermostats, blower, harnesses. Cannot reschedule due to part availability. 2 TECH AUTH; ordrng 1 W11248652 (blower) and 2 W11568584 (thermostat)s and 2 W11233913 (sensor)s and 3 WP4449751 (thrmst-fix)s and 1 W11315991 (main harness) and 1 W11315989 (signal harness) and 1 W11356954 (fan harness) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Washington, DC 20011
Samuel R.
Job Details: 06/16/2023
"cx complaint unit is leaking.tested unit and got no leaks.will need clear door called pwh for door.will have to contact techline on next visit,; ordrng 1 cleardoor (clear door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22206
Christian C.
Job Details: 06/16/2023
"Cx complaint of an H20 error. Inspected unit and found F8E2 inlet valve electrical problem, and F8E6 flow meter failed. Ran through diag cycle and unit did not fill with water. Shutoff is open all the way. Found mouse droppings underneath unit. Harness underneath unit is chewed up. Cx will need exterminator."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Kensington, MD 20895
Roberto I.
Job Details: 06/16/2023
"CX complaint noise/vibration from filter area during water dispenseing, icemaker not working.Tested water dispenser, found noisy filter head. Tested icemaker, it didn't move at all. Confirmed 120V supplied to the icemaker, inlet valve worked ok. Ordering icemaker W10884390 and filter head W11346623. Cx paid in full ($422.86); ordrng 1 W10884390 (icemaker) and 1 W11346623 (filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/16/2023
"Customer complaint is that the unit is not making ice, water dispenser is working properly. Ice maker tested and got E5 in test 56. Test 58 reported 01. Ran test 57 and the ice maker cycled, but did not dispense ice. Ran test 45 and the ice maker did not fill. Suspect that the fill tube is still frozen from the prior issue. Ran test 19 for several minutes and then reran test 45. Valve is turning on, but water is not making it to the ice maker. Confirmed 120VAc to the fill tube heater. Ordering heater and ice maker.; ordrng 1 W11087201 (heater) and 1 W11658802 (ice maker)"
We serviced a
KITCHENAID OVEN
Model KOST107ESS20
Near Sterling, VA 20165
Simon
Job Details: 06/16/2023
CX complaints error code F8 E0 unit checks fan speed low .replace the control error code cleared .test unit error code still shows f8e0 fan speed .ordered blower.SZ; ordrng 1 W11397930 (BLOWER FAN)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/16/2023
installed all ordered parts. unit now functions and looks as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Laurel, MD 20707
Leon
Job Details: 06/16/2023
customer will need to reschedule todays appointment; saved tckt
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartly, DE 19953
Frederick R.
Job Details: 06/16/2023
"CX complaint is no wash and no drain. Inspected unit and found defective harness became detached from drain pump. Unit also has a defective lid lock. Ordering harness, control and lid lock. Made an attempt to get unit up and running and drain it out but wasnt able to get into testing to drain because lid wouldnt lock. Cannot reschedule due to part availability; ordrng 1 W11513248 (lid lock) and 1 W11643701 (lower harness) and 1 W11627413 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21208
Brian R.
Job Details: 06/16/2023
cx complaint is with unit and seems to have water on bottom as frost and ice in freezer. found door slights tight in and out and soft close not catching and door not shutting all the way. bottom of unit was clear when i got here. could see the frost and ice. checked over unit and will order parts needed. office will schedule.; ordrng 1 WPW10397636 (Slide Rail Left) and 1 WPW10397635 (Slide Rail Right) and 1 W10619951 (Drain Tube Kit)
We serviced a
KITCHENAID MICROWAVE
Model KMHP519ESS2
Near Annandale, VA 22003
Christian C.
Job Details: 06/16/2023
Cx complaint unit is not working. Inspected unit found when trying to run unit it says open close door and some buttons do not work. Tested interlock switches and are defective. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/16/2023
Cx complaint is unit not completing washes. Replaced hose from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Laurel, MD 20724
Israel R.
Job Details: 06/16/2023
cx complained unit wasnt draining. ran test found unit not draining. inspected the drain pump hummjing and hot. tested pump and found it out of range. replace drain pump. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Hollywood, MD 20636
David J.
Job Details: 06/16/2023
Cx arrived and they stated they went to look at appliances and they are going to buy a new one. Customer canceled appointment. stated they were going to call when they got home but I was here early. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL5
Near Alexandria, VA 22312
Christian C.
Job Details: 06/16/2023
Cx complaint upper rails and rack is defective. Inspected unit found rack falling. Installed tracks and adjuster.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22308
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator section is warm. I then checked the Freezer Section. Freezer Evaporator is Iced over. Unit will need the Thermistor & Heater Element. ; ordrng 1 W11650662 (HEATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMO2
Near Prince George, VA 23875
John P.
Job Details: 06/16/2023
"upon arrival found wire for heater not seated on control, seated tested working as designed"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Richmond, VA 23235
Thomas B.
Job Details: 06/16/2023
Cx complaint unit keeps sparking after ignition rapidly removed and replaced the switch harness same result checked and reseated connections at the spark module same result ordering the spark module and the left front electrode ; ordrng 1 WPW10475150 (module-spk) and 1 W10876259 (igntr-surf left front)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Chester, VA 23831
John P.
Job Details: 06/16/2023
"Cx complaint unit not working checked unit found wire not plugged on hot valve causign unit to fault, plugged connector in calibreated tested workingas designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Mechanicsville, VA 23111
John P.
Job Details: 06/16/2023
unable to locate; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glen Allen, VA 23060
John P.
Job Details: 06/16/2023
"Inspected unit will recheck on return visit, plugged unit in to verify temperatures.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Jessup, MD 20794
Israel R.
Job Details: 06/16/2023
Customer complaint unit is making loud noises when running. TEsted unit and found the unit is making loud noises when thumbluling. Removed front panle and pulley is locking up. Replaced pulley. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bowie, MD 20720
Sherwood
Job Details: 06/16/2023
cx complaint lid breaking. arrived and could confrim lid is separating on left side. picture in ticket. ordering 1 lid assembly.; ordrng 1 W11259006 (lid assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Jessup, MD 20794
Israel R.
Job Details: 06/16/2023
Installed all parts and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 06/16/2023
"Cs unit isnt locking the lid, confirmed complaint.I found the latch for the lid lock has frayed.Unit needs a new latch.Orderign latch.; ordrng 1 W11457841 (latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Currituck, NC
Austin D.
Job Details: 06/16/2023
cx denied service at this time. under impression unit was still covered.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Wilmington, DE 19807
Taylor F.
Job Details: 06/16/2023
"Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the exhaust thermistor out of range causing the element to stay on and become defective. Ordering exhaust thermsitor and element, cx paid for sc and parts. Owes 110.00 labor on return. Rescheudled for 6/20/23.; ordrng 1 WP8577274 (thermistor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/16/2023
replaced all parts tested unit works as designed
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HX01
Near Herndon, VA 20171
Richard B.
Job Details: 06/16/2023
"CX complant. Fridge too warm and shelves defective. Inspected unit and temps set at 42 degrees , Found temp taken on top shelf is 51 degrees . Ordering 4 shelves and evap cover with sensors, RB; ordrng 4 W11359429 (shelves)s and 1 W11376127 (evap cover)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HW10
Near Frederick, MD 21702
Andrew S.
Job Details: 06/16/2023
Cx complaint is that the unit is blowing debris on the cooktop below ans steaming up the cabinets. upon arrvial I found that the unit is vented properly but during installation the the vent duct was not sealed and air is able to get past the gaps and blow the debris from the cabinet out. I also found that the top vent cover is not functioning as it should. I am ordering the vent cover. Pease contact cx when the part is available to schedule the return visit.; ordrng 1 W11397086 (Vent Cover)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Orbie
Job Details: 06/16/2023
"replaced panel and control. tested unit. unit filled, beeped and drained and threw F1E2 code. called techline spoke to bruce. verified 120vac coming into unit white/black. 17.0ohm at motor. was advised to replace motor. ordering motor.; ordrng 1 W11460946 (sump & motor)"
We serviced a
MAYTAG DRYER
Model MGD5030MW1
Near Laurel, MD 20707
Leon
Job Details: 06/16/2023
cx complaint gas dryer not operating properly. having issues getting machine to complete startup from console. confirmed issue.console button does feel stiff when pressing. ordering a new console; ordrng 1 W11627418 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK22ILSS03
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/16/2023
"cx complaint of unit not making ice checked temp raeds of 0 in freezer ,removed fliter like cx asked,tested icemaker by jumping out and found no action from icemaker ,checked at harness to find power coming to icemaker and found that the icemaker had totally failed break down as follow ,1/wpw10190961 icemaker ,service call break down as follows serice call 120.00parts 143.30shipping15.00labor 110.00tax 8.60grand total 396.90depsoit 120.00cx dose not have an email address"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bel Air, MD 21015
Neil H.
Job Details: 06/16/2023
took unit apart nothing looked out of the normal but the unit vibrating and shakes found the issue is the motor had lid off and ran and seen where it was coming from nothing was in the blower housing $630.84 cx will look into replacing unit $120 collected; ordrng 1 W11234001 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Columbia, MD 21046
Leon
Job Details: 06/16/2023
cx complaint lid not latching - top load washer - lid not locked - cycle won't start. inspected unit found door strike cracked. replaced door strike and tested machine is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Leonardtown, MD 20650
David J.
Job Details: 06/16/2023
"Customer complaint unit had moisture inside of freezer arrive today and inspected unit and verified complaint found that unit was completely unlevel causing freezer door to sag and had air leak at top of freezer gasket. Found a lot of condensation on bottom of ice bin which was causing water and ice to form on bottom of freezer floor. Inspected evaporator and back wall and had no frost and no clogs at bottom of evaporator adjusted rollers and made sure doors were aligned properly. Freezer door is now sealing. Customer accidentally turned off icemaker, so I turned that back on for them. Unit is working as designed job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 06/16/2023
replaced the rc thermistor over frosting on the rc thermistor OL unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21215
Dustin F.
Job Details: 06/16/2023
"Upon arrival, CX did not have proof of purchase, had closing document, said WP said it was acceptable. Contacted office and spoke to VL, They confirmed unit was not new build, but remodel, CX needs to provide proper PoP before continuing with service. No charges needed, no work performed."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near Chesterfield, VA 23838
Joseph D.
Job Details: 06/16/2023
Janineemma21@gmail.com unit with left front burner head missing a ridge or distorted causing turbulent flame instructed customer not to use left front burner ordering burner head customer request that burn ahead be shipped to her residence; ordrng 1 W11211506 (Lf burner)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Clinton, MD
Shane B.
Job Details: 06/16/2023
"cx complaint is the unit dieing in the middle of the cycle. cx says its completly dead. confirmed complaint, control panel is dead and unit still has water in it. i checked the terminal box and found a wire nut had come loose. once back on tightly the display powered up. drained water, checked for codes and found none. ran service cycle with no issues. unit is workign as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/16/2023
"Cx complains that the dryer takes long time to dry, inspected unit, fuses, power cks ok unit heating fine, but the air flow outisde is bad, the screen is full of lint cx need to clean the dryer vent .."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/16/2023
"replaced sump, tested, collected $110. unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Bethesda, MD 20816
Brian F.
Job Details: 06/16/2023
"Cx states unit giving door error, tested and confirmed. Installed new interlock kit, powered on and tested, unit is now working properly. Cx declined to provide email."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Reston, VA 20191
Richard B.
Job Details: 06/16/2023
"CX complant. Fridge leaked. Prior diagnosis found unit needs valve and filter head . Found fridge pulled out of cabinet before service sitting on CX provided paper . Installed valve and tested unit by having CX dispense multiple amounts of water . Unit is not leaking . Unit left out of cabinet at request of CX. Job completed, RB"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Aldie, VA 20105
Ezra M.
Job Details: 06/16/2023
"installed console and antenna, preheated both ovens to 350, let run for 30 minutes, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Annapolis, MD 21401
Shawn D.
Job Details: 06/16/2023
"arrived to find unit is working fridge is 34 freeezer is 5, fridge is set to 34 temp is spot on... cx has a temp thing in unit that is showing 46 degrees so i put it in freezer and it is reading off. i checked compressor and its not running hot. infomred cx unit is good no compressor work needed. called office to send cx refund for compressor,coupler,drier and labor"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 06/16/2023
Cx did not service on this unit at this time. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/16/2023
Replaced rollers and idler . job complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near McLean, VA 22101
Jason A.
Job Details: 06/16/2023
CX complaint MW+O F2E1 error codes keep coming back. CX has tried to reset breaker multiple times but now error is persistent & wont clear & unit cannot be used. Verified complaint. MW door gap between outer & inner. Previous door replacement parts have failed. Unable to tighten screws to hardware. Door will fall off hinges if not replaced. See SDpics. Parts OOS > JJ; ordrng 1 W11214480 (sliding arm) and 1 WPW10128850 (sliding arm lever assy) and 1 W11639555 (Inner door) and 1 W10457801 (outer door SS) and 1 W11449277 (interlock harness incl switches)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/16/2023
Replaced door and tested unit. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Alexandria, VA 22308
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing 1 cup when Measure Fill is hit / top Refrigerator Lights are out. Checked the Freezer Section. No L.e.d. Light. Tested the Freezer L.e.d. Light. Light has 13 + Dc Volts. Installed L.e.d. Light. All Lights are illuminating. I then showed the cx how to set the Measure Fill. Set 8 Oz's = 1 cup. Unit is working as Designed. Cx paid in full by Card. ( Any questions please check Sd Pictures.) ; ordrng 1 W10695459 (Whirlpool Refrigerator LED Light Module)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Annapolis, MD 21405
Shawn D.
Job Details: 06/16/2023
cx complaint water filter wont come out . inspected the fridge foud water filter stuck due to water filter being defective . used pliers got water filter out and installed new water filter had cx removed install filter working good now.
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF706ESS01
Near Hanover, MD 21076
Israel R.
Job Details: 06/16/2023
Service Pointer #: W11092686. S16360. Customer complaint unt is not cooling in the RC. I tested unit and FC is cooling. The RC is warm. Customer stated they used a hair drier and to melt stuff and damaged liner. I found the unit is overforsting and needs the service pointer for the sensor change location. I perform the service pointer for the thermistor location. Thawed all the ice and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/16/2023
"the rh door has a small dent, re-order door, also the drawer cks and works fine; ordrng 1 w11449026 (rh door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/16/2023
"Cx complains that the unit not coolinf from day one, inspected unit.. i took the back panel out, the wires on the start device are loose. reset power, compressor click on, now the cx need to wait 24 hours for the fridge reaching the correct temperatures .. unit cks ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Damascus, MD 20872
Ricardo S.
Job Details: 06/16/2023
Cx complains that the third rack broken also the lower dishrack .. inspected unit . the plastic support is bad and manifold wotn stay in place. .. also the heater need to be replace. copper bushing.. order parts; ordrng 1 w11573754 (hanger tube) and 1 w11568642 (manifold) and 1 W10728160 (tine-row) and 1 w11537778 (heater)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Baltimore, MD 21244
Alexander D.
Job Details: 06/16/2023
"cx complaint unit not spinning at all and burning rubber smell. asked cx if unit was oow and he said he was told by maytag that unit is still under 10yr limited parts warranty but he wasnt explained what that means. advised cx limited parts warranty only covers cost of motor and drum and i would still have to charge service call and labor and for parts that arent those 2. went over oow pricing and cx declined service. no service provided, no money collected"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Jarvisburg, NC 27947
Austin D.
Job Details: 06/16/2023
came out to resolve the issue. disassembled the unit as needed. replaced the sump and pump. tested operation. unit is running as designed. no leaks present.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Potomac, MD 20854
Julian H.
Job Details: 06/16/2023
CX complaint about unit making a loud noise when on since the beggining confirmed issue with blower wheel remove front found that motor wasnt attached properly back clamp move causing blower wheel to rub against casing back in position & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ellicott City, MD 21043
Alexander D.
Job Details: 06/16/2023
"cx complaint LH door still closing on her, but RH door is good. explained to cx it seems her floor is out of level which would be why only 1 door is having problem. found whole unit leaning to the right and if i try to level it, the whole unit starts wobbling. showed cx how if i get unit more level, theres a bigger window where the door wont close on her and explained how cams work and will open door rest of the way and close the door once its at a certain point. had to put level back so unit doesnt wobble. advised cx unit is operating as designed and only way to get door to stop closing on her would be to get a piece of wood under whole right side. cx disagreed and refused to sign ty card.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/16/2023
"installed both ordered parts and tested unit. still no flow. tested with and without filter installed, no difference. i diconnected water line from dual valve and tested dispensor, no flow out of valve. called techline we checked flow at the valve and filter head and found poor flow at both. supply has good pressure. there is a fitting where the supply attaches to the unit, it has a thick rubber gasket. i believe it was overtight causing gasket to block water flow. i loosened it some and flow looks great. tested dispensor and IM. both are working fine. unit is working as designed. SR#7736651618"
We serviced a
KITCHENAID FREEZER
Model KUIX505ESS1
Near Jarvisburg, NC 27947
Austin D.
Job Details: 06/16/2023
"cx complaint the unit is leaking. checked the unit and found that the inlet valve is leaking. tried to shorten the line and a different vavle and the leak just got worse. therefore, ordering a new water line and a vavle to resovle the issue. also the ice that was being made was thin. thermistor oiut of range. ordering thermistors as well. will return once the parts are approved and in stock at the office.; ordrng 1 W11126268 (harness) and 1 W11542867 (recirculation pump) and 1 W10897719 (valve) and 1 WPW10678300 (water line) and 1 W11256498 (water line) and 1 WPW10678299 (water line) and 1 WPW10511923 (temp sensor)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Millersville, MD 21108
Israel R.
Job Details: 06/16/2023
"cx complained unit was turning on and off. noticed wrinkle control was on. asked cx if she knew what wrinkle coontrol does. she siad she thinks so. after explaining to her what it does, she said that was the problem. tested unit on 10 min cycle, didnt turn off off and on. heating as should."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Woodstock, MD 21163
Alexander D.
Job Details: 06/16/2023
"cx complaint unit tripping breaker at end of cycle. sometimes it trips before cycle is complete, sometimes it does complete cycle but still trips breaker. inspected unit, no errors stored. test cycle completed properly without tripping breaker. heater circuit reads 12ohms and no continuity to ground. inspected breaker and its a 20A GFCI/AFCI breaker. i know these breakers can cause nuisance tripping so called techline, sr#7736654374. TL recommended changing breaker to one that isnt GFCI or AFCI for testing. advised cx to change breaker and make sure its on a dedicated circuit and call back if issue persists. unit is operating as designed at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Baltimore, MD 21211
Dustin F.
Job Details: 06/16/2023
"CX complaint: unit keeps draining with F8E4 code.Inspected unit, confirmed complaint, found water in drip tray. drained and dried water off tray then cleared code and ran 4 test cycles. no leaks present and code gone."
We serviced a
WHIRLPOOL WASHER
Model XXXXXXX
Near Crofton, MD 21114
Ricardo S.
Job Details: 06/16/2023
oil change van#125
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near Stephens City, VA 22655
Daniel J.
Job Details: 06/16/2023
noise during cycle pulley not moving freely cleaned pulley and rollers still not as free as it should be ordering 5 support rollers and pulley; ordrng 5 WPW10314173 (support rollers)s and 1 W10837240 (pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Aldie, VA 20105
Ezra M.
Job Details: 06/16/2023
"installed shim and leveled unit to keep right rc door from closing automatically even when opened fully. verified door working properly; ordrng 1 4387828A (shim em vs), used 1 4387828A (SHIM) from stock"
We serviced a
AMANA WASHER
Model NTW4701BQ0
Near Baltimore, MD 21209
Brian R.
Job Details: 06/16/2023
replaced suspention and tested and checked unit with cx. unit now checks and hes pleased. pushed down before and after and showed him difference between springs as well. job complete. cx paid in full already.