We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Washington, DC 20004
Samuel R.
Job Details: 06/16/2023
replaced parts and tested unit no leaks now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Randallstown, MD 21133
Justin S.
Job Details: 06/16/2023
replaced the control and the harness and tested. the unit is now good
We serviced a
JENNAIR REFRIGERATOR
Model JFD2589KEP
Near Washington, DC 20002
Samuel R.
Job Details: 06/16/2023
cx canceled at door advising unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/16/2023
"Cx complains that the refrigerator door not closing proeprly, inspected unit and door wont close all the way, a pickles can hit the control box and thats why the door wont close, now unit tested and door closes fine"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waldorf, MD 20602
Shane B.
Job Details: 06/16/2023
"complaint is the unit heating but not spinning. confirmed complaint. i can hear motor running bur drum does not turn. turned drum by hand and felt no resistence. i removed fornt of unit and found the belt is borken. drive motor and idler look fine. unit will need a enw belt. put cx on cancellation list if a soon appoitment opens up.; ordrng 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Justin L.
Job Details: 06/16/2023
"With the help of CH was able to access unit and replace door. Called wp techline and spoke to Nate SR# 7736648962 who said unit will be sent for review for unrepairable. Unit is recieving 12.77 VDC into cabinet but recieving 0vDC coming out of cabinet. Whirlpool to reach out to CX with next steps, no further work needed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/16/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Alexandria, VA 22304
Christian C.
Job Details: 06/16/2023
"cx complain the unit it's not drying,inspected the unit found no error code, run trough diag cycle all working normal as desighed, advise the cx to use rinse- aid ."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Catonsville, MD 21228
Alexander D.
Job Details: 06/16/2023
"cx complaint unit not cooling at all. cx thought repair might be covered under 10yr limited parts warranty. explained to cx that only covers cost of compressor and doesnt cover service call or labor. explained oow pricing with cx and she declined service. no service provided, no money collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Westminster, MD 21157
Bernard M.
Job Details: 06/16/2023
"Cx complaint unit doesn't make ice. Entered service and ran test 56 and got error code E5, timed out. Ran test 57 and it didn't harvest. Icemaker fills and the ice box fan runs. Ordering icemaker and will use fill tube heater on return. Once parts are available, contact cx to reschedule; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Odenton, MD 21113
Israel R.
Job Details: 06/16/2023
Got to the homer and talked to the customer ono the ring camera and reschedule for next next wee. Please keep late appointment.; schdld next appmnt for 6/21 WED PM
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/16/2023
"CX complaint dented outer door.Confirmed dent on outer door.Site under remodelling, builder didn't have any receipt or delivery ticket. Called office, was told me ok to preceed with cosmetic repair. Replaced outer door using pre id part Unit good to go"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Baltimore, MD 21227
Dustin F.
Job Details: 06/16/2023
"CX complaint: unit throwing codesconfirmed cx complaint, found F8E1, F0E2,F5E2Inspected unit, found Units drain pump weak. Unit needs new drain pump, sending Pressure switch as well; ordrng 1 W11458345 (drain pump) and 1 W11316246 (pressure switch) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Chantilly, VA 20151
Richard B.
Job Details: 06/16/2023
"CX complant. After last diagnosis for needing ice maker , CX stated icecream was soft. CX turned temp down to negative 5 and ice is being produced now, Sceduled a sealed system tech to service sealed system due to this being a referigerant issue. Also ordering led module for freezer and led module for fresh food compartment ceiling on left side. Further work needed. RB; ordrng 1 W10832994 (compressor) and 1 W11506635 (stub) and 1 WPW10143759 (dryer) and 1 W10695459 (led) and 1 W11462342 (led)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Alexandria, VA 22301
Christian C.
Job Details: 06/16/2023
Cx complaint unit is not heating. Since last visit cx heard a loud pop and unit stopped heating. Inspected unit found mag arching to wave guide. Called techline. SR#7736654751 Unit is being sent for review.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Ezra M.
Job Details: 06/16/2023
"cooling concerns. plugged unit into watt meter, ran test 38 at 100 until timeout, unit maintained between 155-157 watts entire time, found drain tube clogged by rubber evap tube cap from factory, also side vent and back cover both covered with dust preventing proper airflow across condenser, drain tube check valve was dripping onto compressor, not into evap tray like it should. called techline to update with findings, derek w/ techline agreed not a sealed system issue. sr# 7736648645."
We serviced a
KITCHENAID FREEZER
Model KSRK25FVMK01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/16/2023
"Replaced motor, the dispenser didn't work. No power to the motor during dispensing. Orderring control board WPW10356039. Cx paid in full ($197.64). Return visit 6/22/23; ordrng 1 WPW10356039 (main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chantilly, VA 20152
Ezra M.
Job Details: 06/16/2023
no answer at door or on phone. left vm.; ordrng 1 W11610999 (evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Fairfax, VA 22031
Jason A.
Job Details: 06/16/2023
Costco. CX complaint FRIDGE noise coming from behind unit - noise last for several seconds. Fridge seems to run all the time. Fans were running on arrival but not compressor. Checked FC evap & found wet condensation on cover. Run diagnostics & measure amp draw. CX will get a recording of noise next time it happens. 2CountSealSyst > JJ; ordrng 1 LOOK (LOOK 2CountSealSyst) and 1 W11582592 (Compressor kit) and 1 W11504415 (Compressor Coupler) and 1 W11504431 (Compressor Coupler) and 1 W11506619 (Compressor Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Drier Coupler) and 1 W11504449 (Drier Coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYBL02
Near Alexandria, VA 22310
Christian C.
Job Details: 06/16/2023
"Installed IM, bail arm, evap fan, and fan blade. IM cycled."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/16/2023
"Cx states unit gave F3E1 error, now unit stuck with drain on and door locked. Found drain hose kinked. Straightened drain hose, pressure hose and air trap were good, pressure sensor getting 5VDC from control. Called tech line, as I was on hold drain pump stopped and door unlocked. Cleared F3E1, ran diagnostic cycle, completed with no errors. Started normal cycle with some microfiber towels, cycle started and filled properly. Unit is now working properly, SR# 7736655780."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW
Near Toms Brook, VA 22660
Daniel J.
Job Details: 06/16/2023
unit onsite a bosch dishwasher wrong model number
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Keedysville, MD 21756
Ken M.
Job Details: 06/16/2023
"Washplate, rotor, gearcase, and slider replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL FREEZER
Model WRT314TFDW03
Near Alexandria, VA 22302
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has Ice on lower Liner / Door and not closing by them selfs. Checked the Freezer Evaporator Section . Drain hole is clear. Cx had ice treys and they where leaking Water on to the lower Liner. ( I advised to watch out when they are putting the Ice Treys into the Freezer. Showed the Cx that the Drain Hole is clear. ) Leveled the Refrigerator. Doors are not closing by them selfs. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL1
Near The Plains, VA 20198
Ezra M.
Job Details: 06/16/2023
"compressor packaging damaged, as is one of the low pressure side tubes, crimped near compressor. reordering compressor.; ordrng 1 w11360594 (compressor reorder) and 1 look (look)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22204
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling after last repair. Checked the Freezer Evaporator. Found Frost only on the half of the first coil. I then checked the Pressures to the unit. I'm getting 0 on low side and 80 Psi on the high side. Turned the unit off. Pressures dose equalize to 40 Psi after 5 mins. Removed all 134 A from the unit. Filled the unit with Nitrogen to 140 Psi. Waited 20 mins. No change in pressures. Called Whirlpool Techline Ref # 7736651030. Per whirlpool Techline the unit is under review.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Silver Spring, MD 20906
Roberto I.
Job Details: 06/16/2023
"CX complaint no ice. Found icemaker with ice level arm stuck on lower position. Ran test 120, the icemaker didn't start, the display showed E4 error. After diagnostic, the icemeker started and then stopped in the middle of harvesting. Ordering icemaker W11557002 and dispenser UI W11533211; ordrng 1 W11557002 (icemaker) and 1 W11533211 (dispenser UI)"
We serviced a
WHIRLPOOL COOKTOP
Model KDRS505XSS03
Near Washington, DC 20009
Samuel R.
Job Details: 06/16/2023
tried to replace screws and was causing firther damage.spoke with TS advised not to try any longer.advised cx and refunding cx 55.43
We serviced a
KITCHENAID DRYER
Model Kdtm404kps0
Near Silver Spring, MD 20906
Roberto I.
Job Details: 06/16/2023
"Cx complaint unit beeping and not working.Ran diag, found 8-4 error. Also found water in the drip pan, and water in the tub. Ran a test cycle, the unit didn leak, but the drain pump ran a little noisy. Possible drain pump malfunctioning not completing drain cycle, leaving water in the tub. Replaced drain pump using pre id, cleared error and ran a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/16/2023
installed basket and calibrated unit. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model JGC1536BS00
Near Washington, DC 20001
Samuel R.
Job Details: 06/16/2023
cx complaint unit flme is to big.inspected unti nd could confirm.found unit to have wrong burner cap on middle burner.put correct cap and unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBWH00
Near Phoenix, MD 21131
Brian R.
Job Details: 06/16/2023
cx complaint is with temps and unit keeps freezing up in the fridge section in the back and forms ice and starts to push deli drawer out some. checkede over unit and FF evap frozen over. cx says he defrosts at times. units temps set to 38 in fridge and -5 in freezer. i reset and went to test 7 and changed to 2. adjusted things in unit and went over with him. units O-O-W and he said he knows and we have been working on unit for years. advised him we will need to order some parts and what was done. he said he will wait a few days to see what adjustment do and if unit freezes up and call in to move forward on repair. he paid 120 service for todat and quote given.; ordrng 1 WPW10277799 (Harness 41.90) and 1 W10633627 (FF Evap Fan 105.91)
We serviced a
MAYTAG DRYER
Model MGDB835DW
Near Poquoson, VA 23662
Justin W.
Job Details: 06/16/2023
cx complaint unit not heating. checked unit to find timed dry cycle has air dry on and no heat. found other cycles not drying due to unit not leveled properly. leveled unit forward and changed timed dry setting. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Lititz, PA 17543
Justin L.
Job Details: 06/16/2023
"Cx complaint unit not starting cycle. Verified complaint and entered diag to find F5E1. Found control sending voltage but latch not activating. Replaced with van stock and tested unit now checks good no further work needed; ordrng 1 WPW10482836 (lid latch (JL VS)), used 1 WPW10482836 (lid latch (JL VS)) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details: 06/16/2023
"Replaced control, set preheat 350, and unit reached desired temp, thermocoupler reading read 358. unit checks good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elberon, VA 23846
Lucas R.
Job Details: 06/16/2023
"cx complaint unit not starting, checked unit found 240 vac at terminal 120 vac bl wire-g at timer 0 vac output from from timer to motor circuit lbu wire to g. timer expart, referred cx to customer service for part updates.; ordrng 1 W11566735 (timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Yorktown, VA 23692
Justin W.
Job Details: 06/16/2023
cx complaint unit leaking. checked unit to find error code f9e1. found leak at diverter during second test cycle. scheduled cx for 6/21/23; ordrng 1 W11085683 (sump249.98) and 1 look (look)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Hanover, PA 17331
Sal R.
Job Details: 06/16/2023
CX complaint was that the unti was making a loud noise during opperation. I found that several rollers were cracked and 1 had come off of the barring . I was able to access and replace a dryer repair kit (4392067). UNit test good.; used 1 4392067 (DRYER REPAIR) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Harrington, DE 19952
Frederick R.
Job Details: 06/16/2023
cx wasnt home upon arrival. Called CX and no answer. They showed up as I was getting ready to leave and said they had cancelled the appt . No services rendered. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/16/2023
"cx complaint is the unit not making ice again. cx said it worked for a little while with her messing with the bail arm to get to drop. cx says unit has not made ice for days now, arm may be stuck again. i found the arm is hitting the back of the divider causing it to hang up. arm can be pushed backwards out of the IM easily. i replaced IM with preIDed part. new IM holds the arm much tighter so it cant slide back. cycled IM a few times and raised and dropped arm several times. it did not hang up. unit seems to be workign as designed. cx paid $165 to cover service call and labor. part was replaced less than a year ago."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/16/2023
cx complaint is a screaching noise. cx said noies happens the entire time unit is running. i started a cycle and could hear a rattling/squeeking norise. removed front of unit and ran it. found if i push the blower housing up and back the noise stops. i tightened everything around fan and burner. put uint back together and it ran quietly. cx asked that i switch the hinges on the door so it opens in the other direction. made that change. cx is happy. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/16/2023
cx complaint is frost build up on the rigth side of the FC drawers. confirmed complaint. took pictures of frost build up on drawers. door gasket looks to be sealing around the cabinet but has some small tears on the inside of the gasket that may be causing an issue. i found no gaps in the cabinet liner. ordering door and both FC drawer rail kit. cx will call when door is delivered.; ordrng 1 LW10341277 (dor-fip bl) and 1 W11668671 (rail kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Odenton, MD 21113
Israel R.
Job Details: 06/16/2023
"installed new control board kit, collected remaining balance of 108$. unit now working properly."
We serviced a
KITCHENAID FREEZER
Model KRFC300ESS01
Near Alexandria, VA 22314
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't holding a normal temperature. Checked the Freezer Temperature. I'm getting 21.4 Degrees. I then checked the Compressor Pressures. I'm getting 0 on the low side and 100 Psi on the high side. I then removed all 134 A . Filled the unit with Nitrogen to 140 Psi. Checked the Compressor Section & Evaporator with soap and bubbles. No signs of leaks. Called Whirlpool Techline Ref # 7736649214. Per whirlpool Techline they are going to review the cx file. Sound like a small leak. Whirlpool will contact the cx / my self with the next steps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2557CSL
Near Millsboro, DE 19966
Michael E.
Job Details: 06/16/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22310
Demonte S.
Job Details: 06/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a loud noise for 3 to 15 seconds. I then checked the Ice Maker by jumping the Ice Maker. No noise from Ice Maker when the unit filled. Checked the Evaporator Section in the Freezer. Noticed when Damper Control is Opening the Damper would make a screeching noise. Cx pointed out this is the noise. Installed new Damper Control. Tested the unit. No noise . Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Panama City, FL 32401
Michael E.
Job Details: 06/16/2023
Replaced drive motor and blower wheel as per previpous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Elberon, VA 23846
Lucas R.
Job Details: 06/16/2023
"replaced evap and thermistor, vacuuumed, charged, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Owings Mills, MD 21117
Justin S.
Job Details: 06/16/2023
the top trim is not holding the glass on the right side and needs to be replaced; ordrng 1 W11449263 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Ivor, VA 23866
Lucas R.
Job Details: 06/16/2023
"cx complaint unit not dispensing water, checked unit found dispenser bracket broken not holding switch, quoted ca part WP2180226 bracket $14.92, labor $110.00, shipping $15.00, tax $.90, total $260.82, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fairfax, VA 22030
Richard B.
Job Details: 06/16/2023
"CX complant, Dishwasher not working. Prior diagnosis found unit needs innerface , console and harness. Installed and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model SV47600W
Near Suffolk, VA 23434
Lucas R.
Job Details: 06/16/2023
"cx complaint broil stuck on, checked unit found cooling fan running, unit flashing f8 meat probe, f3 fan, no meat probe in unit, elements good at 16 and 20 ohms, sensor 1050 ohms, elements not energized upon power up at this time, failure in relay board. quoted cx part W10757086 control $172.67, shipping $15.00, tax $10.36, total $308.03, cx unsure if repair or replace at this time. documented safety via email."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Oakton, VA 22124
Richard B.
Job Details: 06/16/2023
"CX complant. Water drips from vent. Prior diagnosis found unit needs vent and bezel. Installed and tested , No drips from testing . Job completed. RB"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAF00
Near Chesapeake, VA 23322
Lucas R.
Job Details: 06/16/2023
"upon arrival found incorrect evap in van, called ps VL, put correct evap kit per service pointer on order, advised cx office would contact to reschedule sealed system tech needed for return visit.; ordrng 1 W11457263 (evap kit)"
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ4
Near Parkville, MD 21234
Justin S.
Job Details: 06/16/2023
the unit is no longer hooked up to gas to try to find a leak. the unit needs the regulator; ordrng 1 W11449506 (regulator)
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Carrollton, VA 23314
Lucas R.
Job Details: 06/16/2023
"upon arrival power supply good, found burn mark mark on uppert oven acu, replaced acu and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bel Air, MD 21014
Justin S.
Job Details: 06/16/2023
repaired the ss and vacuummed down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 06/16/2023
"assisted ca with repair. tested, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rockville, MD 20851
Julian H.
Job Details: 06/16/2023
"CX complaint about unit not turning on inspected & found proper power 239vac L1to ground 120vac L2 to ground 119vac went to timer found that Neutral is giving 120vac out to ground called TL checked power to motor 120vac from N to ground 120vac from lb to ground issue with wire harness noticed rollers flaten making a noise need parts; ordrng 1 W10857612 (timer) and 1 WPW10450286 (harns-wire) and 1 349241T (support,roller)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 06/16/2023
"cx complaint unit not completing cycle. unit displaying f7e5 shifter fault, come to find defective cold water valve, oil leaking from bearings onto clutch, defectice lid on left side and defective shifter, quoted cx, cx unsure about repair atm, collected $120 service call. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rockville, MD 20854
Julian H.
Job Details: 06/16/2023
CX complaint about unit not making ice or water confirmed water from supply went to the back valve is getting 120vac but not dispensing any water need parts bringing preids just in case; ordrng 1 W11512399 (valve) and 1 8212547RP (tube-water)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Staunton, VA 24401
Danny R.
Job Details: 06/16/2023
unit is not turning onhas 120 power cx will call wp to see if they will cover repair will need ocntrol and ui parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Millville, DE 19967
Michael E.
Job Details: 06/16/2023
CX complaint: gas leak. Tested unit but failed to verify complaint. No leaks detected anywhere in or on unit. Unit has new gas supply line on it. It could have been the original gas line connection point but at this time no gas leaks detected. I also adjusted the cooktop flames. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/16/2023
"Cx complaint unit doesn't cool. Inspected and found the compressor comes on but makes loud buzzing noise and shuts off after 10 seconds. Rc and FC are both at room temp. The compressor was running continously and is now locked up. Unit needs sealed system repair with 3 call count. Set up retrun for 6/20, office will contact cx with time frame.; ordrng 1 W11370574 (compressor) and 1 W11546692 (evaporator) and 1 876765 (mtg kit) and 1 W11109499 (drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ridgely, MD 21660
Frederick R.
Job Details: 06/16/2023
Checked and verified 120vac into control and out to sump. Replace sump/motor per prior techs diagnosis. Tested after repair and the DW in now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Middle River, MD 21220
Neil H.
Job Details: 06/16/2023
cx complaint she couldn't get washer started recalb washer then tested and unit now starting and cycling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/16/2023
Replaced gearcase and splutch unit calibrated and tested unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/16/2023
CX complaint dryer not startinf F1 on display.Confirmed complaint and error code F01.Confirmed 120Vac supplied to the control . Unit needs control board (W10111608). Part NLA. Collected $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Potomac, MD
Julian H.
Job Details: 06/16/2023
CX complaint about items freezing on RC took temp readings on differents parts of cavity and temps around 38* FC0* checked functionallity of damper on test 3 working noticed that CX stores large items on top really close to damper causing to deflect air components running fine (see pics) CX needs to rearrange food items to ensure airflow runs properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lexington Park, MD 20653
David J.
Job Details: 06/16/2023
"Cx complaint unit would not complete a cycle. After my last visit I found this unit needed gear case with all drive components, as well as control. Removed power and disassembled unit. Replaced all parts and tested unit. Finished diagnostic cycle with no errors. Re calibrated unit. Finished with no errors. Unit is now working as intended. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/16/2023
"Cx complains about an error code f8e4 overfill, inspected unit, the dw is uneven, water leaks into the drip pan. i level the unit, unit tested several times and dw works fine"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Arlington, VA 22207
Jason A.
Job Details: 06/16/2023
"CX complaint DBL OVEN steam & condensation builds up on inside of oven glass surfaces. CX has pictures but not able to verify. Checked seals & door assymbly. Preheat oven but empty so no source of moisture & saw a little bit of fogging inner glass surface. JJ TO RETURN > JJ; ordrng 1 W11354870 (UPR door OUTER) and 1 W11354870 (LWR door OUTER. same p/n as UPR) and 1 W11455100 (inner glass UPR) and 1 W11455100 (inner glass LWR, same p/n as UPR) and 1 8201711 (silicone sealant clear) and 1 W11623080 (seal LWR OVEN)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Shady Side, MD 20764
David J.
Job Details: 06/16/2023
"Cx complaint unit is not heating. Arrived today and verified complaint. Removed unit and removed back panel. Tested element and had 9.5ohms. Inspected thermal fuse and had 0.00ohms. Removed wires from thermal fuse and jumped fuse. Powered unit on and tested. Unit now heats, unit needs a new thermal fuse. Cx son was there and asked if we could leave it bypassed. I explained I cant because its a safety hazard. Went to check air leaving unit and could not find outside vent. Used a Ty card and had plenty of suction at back of dryer. Reinstalled unit to cabinet and will return when part arrives. ; ordrng 1 WP3392519 (Thermal fuse)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Lusby, MD 20657
David J.
Job Details: 06/16/2023
CX complaint icemaker would continue to pump water out of the reservoir and never make ice. After my last visit I had found this unit need a water level sensor. Arrive today and turn power off removed old water level sensor and replace with new water level sensor now works properly and cutwater. Start a normal cycle water filled to the top and then stopped and started pumping over the cooling plate. Tested Max ice as well and it is working properly as well. Unit is now working as designed job
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near California, MD 20619
David J.
Job Details: 06/16/2023
Cx complaint door gasket came apart. After previous visit I found unit needed both rc door gaskets. Removed old and replaced with new. Using heat formed gaskets correctly. Unit is sealing all over unit. Now working as intended. Job complete
We serviced a
MAYTAG WASHER
Model mvwx655dw1
Near Sparks, MD 21152
Bernard M.
Job Details: 06/16/2023
Cx cancelled after explaining the charges. Moving on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Cody H.
Job Details: 06/16/2023
Was able to assist JL. See JL notes for details.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/16/2023
"unit light out in cavity and turntable not spinning, unit also not heating.. mag is loud when tryingh to engage . unit needs switches, control , bulb , mag and diode to repair ..; ordrng 2 W11197766 (interlock)s and 1 W11556218 (bulb) and 1 W11545876 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sterling, VA 20164
Simon
Job Details: 06/16/2023
CX complaints dish washer door lound noise.UNIT checks door hinges rubber are rubbing against metal bracket.Lubracate unit .tested no squeking loud noise found.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/16/2023
CX Complaint is the FC IM leaking. Inspected unit and found the FC IM chute frozen so when unit goes to fill IM in FC water leaking out cleared and tested unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/16/2023
"CX Complaint is the unit is draining and leaking. Inspected unit and found unit is draining but water is back feeding into unit, Found no high loop water draining back into unit fixed high loop also found unit is leaking from valve the treads are stripped and not sealing good. turned water off to DW, Ordering Valve; ordrng 1 WPW10327249 (Valve)"
We serviced a
JENNAIR WINE CELLAR
Model JUWFR242HX0
Near Herndon, VA 20171
Richard B.
Job Details: 06/16/2023
CX complant. Temp concerns. Inspected unit and found right unit reads 45 degrees when set to 42 degrees. Door was opened for a while before cx stated temp concerns. . Unit is working correctly ;nAll shelves slats are tight and do not fall out. RB
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/16/2023
"installed part, unit cks ok.."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Idylwood, VA 22043
Jason A.
Job Details: 06/16/2023
CX complaint FRIDGE water dispenses not consistent. Flows fast & then slow the next time it is used. Checked flow with & without filter. Pulled out unit to check for kinked line. CX did not have another filter to try. Parts OOS > JJ; ordrng 1 W11451366 (filter housing) and 1 W11451365 (reservoir)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/16/2023
"Replaced Lid went to replace Ui and found new UI is damaged, Control not working Ordering Control and UI and will use lidlock on return.; ordrng 1 W11112656 (UI) and 1 W11400681 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near South Mills, NC 27976
Branden R.
Job Details: 06/16/2023
"cx complaint the refrigerator, the compressor is not starting it's just hamming. . checked unit and found compressor trying to kick on at 9 amps . unit will need SS repair . ordering all parts for repair along with SS tech . look look look; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (Refrigerator Evaporator) and 1 sstech (ss tech)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/16/2023
"customer stated that the unit leaked during a self clean.. ckd all points where water could leak from, but was unable to locate water or residue... ran unit and fnd no leaks..."
We serviced a
WHIRLPOOL WASHER
Model WTW4955RW0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/16/2023
"Unit needs motor, cap and shifter .. not agiatting or spinning..; ordrng 1 W10913953 (shifter) and 1 W11395618 (cap) and 1 W10832724 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mount Airy, MD 21771
Sal R.
Job Details: 06/16/2023
"Per the previouse tech, i was able to access and replace the FC evap fan motor and the RC LED harness. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/16/2023
"Replaced parts, reset power, unit tested and ok.. no leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Perry Hall, MD 21128
Emmanuel R.
Job Details: 06/16/2023
"Cs unit is leaking , couldnt confirm complaint.I ran 3 seperate cycles and 3 drain/spin. No leaks found.Also put a piece of cardboard to see any leaks easier , no leaks found.Advised customer to run the unit and monitor it.Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 06/16/2023
"Cs unit is not draining, couldnt confirm complaint.Diagnotics cycle passed , found error code f8e1 long fill but that is because customer shuts the water off after each cycle and forgot to turn them back on , unrelated. Also found the wash sink has a drain that is clogged. Adsvised to keep drain clear. Unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AB0
Near Silver Spring, MD 20904
Leon
Job Details: 06/16/2023
cx complaint that switch is not working. inspected unit and confirmed switch not working. replaced switch and tested. unit working properly
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/16/2023
"Cx states frost in FC, inspected and confirmed. Found both doors too low, plastic washers in the wrong spot, moved spacers to raise doors, sealed gaps in liner with silicone, adjusted gasket with heat gun. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/16/2023
"main led had failed and the fzr led had failed... replaced parts, unit cks ok..; ordrng 1 look/look (look/look)"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Williamsburg, VA 23188
Orbie
Job Details: 06/16/2023
"cx states unit sounds like an airplane during spin. checked unit found F9E2, F6E2. found oil leaking out of gearcase causing the noise. ordering gearcase and all associated parts.; ordrng 1 W11553312 (washer) and 1 W11393684 (gearcase) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W11550891 (washplate) and 1 W10752187 (screw) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/16/2023
"customer stated that the unit wasnt heating. verified issue fnd element open.. replaced part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lanham, MD 20706
Sherwood
Job Details: 06/16/2023
cx complaint IM intermittent. arrived today and i did confrim after doing the IM test IM motor or switch is bad. quoted cx and im ordering IM to fix this issue; ordrng 1 W10873791 (IM)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/16/2023
reset control and tested unit. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/16/2023
"Cx complaint is unit niot agitating or spinning. Tested inspected and verified complaint. Found the splutch, motor pulley and belt to be defective. Replaced motor, belt and splutch from VS. Tested unit and unit is now working as designed. Jbo is complete.; ordrng 1 W11497303 (motor TF VAN STOCK) and 1 W11239857 (belt TF VAN STOCK) and 1 W10721967 (drive pulley TF VAN STOCK), used 1 W11239857 (BELT TF VAN STOCK), 1 W11497303 (MOTOR TF VAN STOCK), and 1 W10721967 (CAM TF VAN STOCK) from stock"