We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22201
Lloyd B.
Job Details: 02/27/2023
"Cx complained the unit did not wash. Inspected the unit and found that it fills and drains, but does not pump water. There is a code of 4.3 for motor failure. Unit needs new sump assy. Service declined. Job complete; ordrng 1 W11025157 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/27/2023
installed ice maker and heater. restored power and tested IM. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Indian Head, MD 20640
Robert A.
Job Details: 02/27/2023
"Cx complaint that the unit does not dispense ice. I inspected the unit to confirm the complaint. The unit is making ice but the coupler on the the augor motor and bucket having seperated and need to be replaced. I replaced the augor motor coupler, the other one is connected to the ice bucket. I'm ordering a new ice bucket for the return visit.; ordrng 1 W11347840 (ice bucket) and 1 WP2305382 (washer)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHB01
Near Wilmington, DE 19810
Taylor F.
Job Details: 02/27/2023
Cx complaint is ice on the bottom of the FC. Tested inspected and verfied complaint. Found the drain tube to be clogged. Cleared drain tube and unit is now working as designed. Job is complete. Collected 120 service call by CC.
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP
Near McLean, VA 22101
Leon
Job Details: 02/27/2023
unable to remove gas line coming from outside cx said they would call the gas company to remove and check gas pressure; saved tckt
We serviced a
WHIRLPOOL WASHER
Model LA5200XTWO
Near Reading, PA 19609
Cody H.
Job Details: 02/27/2023
"Was able to access unit and replace parts per previous visit. Unit is now working as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near McLean, VA 22102
Leon
Job Details: 02/27/2023
cx complaint is unit icemaker didnt work confirmed complaint tested the ice maker to see it if it had power which it did then tested to see if the unit would full with water which i didnt tested the vavle in the got a OL cx would need new IM and dual water valve; ordrng 1 W10884390 (ice maker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 02/27/2023
"Cx complaint ubnit doesn't wash clothes. Entered into diag and found error codes F7E1 tachometer missing and F7E6 motor circuit open. Ran test cycle and when unit attempts to agitate or spin it would make buzzing noise without movement from agitator and basket. Inspected underneath and found di-electric grease leaking from capacitor. Replaced capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 02/27/2023
"Cx complains about a noise, inspected unit. the nois comes from the pulley, also the unit is nto heating. found bad element, replaced pulley/ rollers .. and heater from v/s LOOK LOOK .. unit tested and dryer works fine.; ordrng 1 WP3387747 (element RS v/s), used 1 3387747 (element v/s) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wilmington, DE 19810
Taylor F.
Job Details: 02/27/2023
Cx complaint is unit not starting the cycle. Tested inspected and verifed complaint. Found the cx did not know you have to press the start button twice to activate the cycle. Unit is working as designed. job is complete.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Fairfax, VA 22033
Jason A.
Job Details: 02/27/2023
CX complaint FRIDGE RC RIGHT DOOR does not self close or align. Icemaker started to make noise. Found icemaker arm fell off & icesheet. See SDpics. Right RC closer unable to reset. LOOK - JJ TO RETURN > JJ; ordrng 1 W11557002 (icemaker) and 1 W11189598 (closer RIGHT (W10872969)) and 1 W11179355 (closer LEFT) and 1 LOOK-JJTORETURN (LOOK - JJ TO RETURN)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details: 02/27/2023
Per previous diag I was able to access and replace the control and light. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Washington, DC 20017
Samuel R.
Job Details: 02/27/2023
cx complaint unit is not working.i spected unit and could confirm.got no error codes.did a voltage drop test and had no voltage drop.checked motor ohm at j2 connector and all readings are good 6.4ohms and 2.46kohms.per techline advised to change main control.called office to order control.W11608058 1 tribles; ordrng 1 W11608058 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 02/27/2023
cx complaint unit is not spinning. inspected unit and entered into diag and found 0 error codes. ran auto test and found unit did finish with out issue. i then found water valves were not fully open and the water lines were not installed on the right valves. swapped lines and fully opened valves. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, MD 20853
Julian H.
Job Details: 02/27/2023
CX complaint about unit shaking & moving around when on spin inspected errors F0E5 unbalance load noticed that suspension is hanging towards the back right tested on tets mode found that LF leg wasnt sitting completely on the ground adjusted need suspension CX PAID FOR SVC CALL ONLY NOT DECIDED YET TO MOVE FWD; ordrng 1 W11130362 (suspension)
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW4
Near New Cumberland, PA 17070
Fred G.
Job Details: 02/27/2023
i was able to access unit and replace the inlet valve and pressure switch as per previous tech. I also found water lines were installed on the wrong valves. fix that and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, VA 22305
Lloyd B.
Job Details: 02/27/2023
"Cx complained of no lights and at times, the door close sign would come on. Could not duplicate the door signal on the user interface but the led is out. Installed new led and all lights now work. for parts and labor S191AQ. The pantry ui works so for now, everything works as designed. Job complete; ordrng 1 W11601311 (led), used 1 W11601311 (led) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 02/27/2023
"replaced all parts, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model GY397LXUS03
Near Germantown, MD 20874
Ricardo S.
Job Details: 02/27/2023
"Cx complains that the dual burner not wotking on low heat. inspected unit, elements cks ok, infinity switch get stuk on high heat only.. conneciton cks ok, order switches RF/LR; ordrng 2 WPW10441696 (switch-inf)s"
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW1
Near Middletown, PA 17057
Sal R.
Job Details: 02/27/2023
CX complaint was that the unti woukld not stop filling. I found that the pressure hose at the control was disconnected. I was abel to secure the hose to the control and unit test good. I ran a auto test and recalibrated the unit.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23221
Joseph D.
Job Details: 02/27/2023
"Found unit with leak at drain hose, must replace drain hose ; ordrng 1 W11549455 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Harrisburg, PA 17110
Fred G.
Job Details: 02/27/2023
cx complaint unit is doing the samething as last time. not cooling in the RC and ice build up in back of the FC. inspected unit and entered daig and found test 5 shows thermistor is open. ran test 13 and found heater came on. went back to test 5 and found now sensor shows good. called TL we have replaced everything that we can. we tried moving wiring and found no cheange. mdsafFDS TL deemed unit unrepairable.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Baltimore, MD 21209
Shane M.
Job Details: 02/27/2023
"cx complaint the unit isnt spinning. can confirmed. also found F4E3. when turning on acycle, you can hear click in relay but no turn at motor. 120v at motor but goes to 0v..... door switch is good. drive motor covered for 10yrs. unit will also need an control board. bring back board, ordering drive motor. cx paid in full; ordrng 1 W11364931 (drive motor) and 1 w11537215 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 02/27/2023
"cx complaint no cool, checked unit, fc at 37 degrees, rc at 49 degrees, checked unit, come to find frost build on evap, themristor reading 44k ohms. come to find power supply to defrost heater not seated, reseated power supply, tested, compressor reading 1 amp, spoke with ar, advised cx to monitor unit. cx paid $120 service call."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Richmond, VA 23226
Chris B.
Job Details: 02/27/2023
"cx comp unit states f7e1 insp unit conf cx comp found cap out range replaced cap and splutch from vs tested unit working as desighned; ordrng 1 w10721967 (splutch), used 1 w10721967 (splutch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waynesboro, VA 22980
Danny R.
Job Details: 02/27/2023
cx cxstes start button isnt starting found it pushed in and stuck took apart and freed up now works fine checksok
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near Sparks Glencoe, MD 21152
Emmanuel R.
Job Details: 02/27/2023
"Cs unit is not washing dishes, confirmed complaint.Found error codes F7E1 no heat, washmotor not running F4E3. Heater element is ohming out but control not sending power intermittenly.I got heater to come on in test cycle Also washmotor getting 120v but not coming out. Washmotor failed again. Ordering sump and control.; ordrng 1 W10906424 (control) and 1 W11025157 (sump/motor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/27/2023
"cx complaint they just replaced parts 1 wk ago. its is making a very loud squeezing noise. . . . checked unit and found plastic tub ring was left off and cx stated tech told them they could install it , also found splutch completely unseated from gearcase along with belt causing noise when spinning or trying to test unit . replaced with new splutch and belt also installed plastic ring for tub . tested and unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dover, DE 19904
Taylor F.
Job Details: 02/27/2023
"Cx complaitn is dent on left door. Tested inspected and verified complaint. Ordering left door, cannot reschedule at this time. Unit is new construction and unit is not closed on yet; ordrng 1 W11561286 (door)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near ,
Taylor F.
Job Details: 02/27/2023
Cx complaint is white residue on clothes. Tested inspected and verifed complaint. Found cx using quick wash cycle for every cycle. Informed cx this will not rinse clothes out properly. Informed cx of proper use and care and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDB10
Near Thomasville, PA 17408
Bernard M.
Job Details: 02/27/2023
"Cx complaint unit doesn't make ice. Attempted to jump icemaker and the bail arm didn't raise or lower. Refered to SP#11566182 and unit needs updated icemaker kit. Ordering icemaker, once part is in contact cx to reschedule; ordrng 1 W11510803 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23462
Carl A.
Job Details: 02/27/2023
repalced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Abingdon, MD 21009
Neil H.
Job Details: 02/27/2023
4-37-1CX COMPLAINT UNIT NOT WASHING FOUND MOTOR CLICKING BUT NOT ENGAGING NEW SUMP NEEDED; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Orange, VA 22960
Eric F.
Job Details: 02/27/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENNAIR OVEN
Model JJW3430IM01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/27/2023
went to removed oven found cought on power line moved microwave out a lil and still cought unit will need second tech *** look look *** second tech needed; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS
Near York, PA 17408
Drew B.
Job Details: 02/27/2023
cx complaint that unit is not dispening water i foudn the unit tank to be frozen they have temp on 35 and adjusted and thawed and now dispences water no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 02/27/2023
"customer stated that the unit was making a loud squeeling in spin... verified issue and fnd units belt is starting to slip. the unit will need the belt and pully assy, but will also need the motor. the motor has a plastic drive pulley... also the unit when stopping from spin grinds the spin gear in the gearcase... need parts...; ordrng 1 W11283592 (motor-drve) and 1 w11449840 (gearcase) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Taneytown, MD 21787
Justin S.
Job Details: 02/27/2023
water pressure tester shows 50psi(pic). replaced the valve and cx says the dripping is much better after dispensing water. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, VA 23113
Joseph D.
Job Details: 02/27/2023
Replacement compressor with port broken off. Must reorder compressor. ; ordrng 1 W11592010 (Compressor) and 1 4487444 (Evap kit)
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JW3
Near Wyoming, DE 19934
Frederick R.
Job Details: 02/27/2023
"CX complaint is oven trips breaker in bake. Replaced bake element per prior diagnosis. Tested unit and tripped breaker again. Cheked every component for something shorted to ground and found nothing, Checked breaker box and found the breaker was a 50a GFCI. Spoke to Kurt from WPTL. He stated that because while the oven is preheating in bake its cycling both the bake and broil element when is causing the breaker to trip. Stated that the CX should consider using something other than a GFCI breaker or issue would continue. Decision is unit is working as designed. Gave CX SR#. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WRS315SDHM08
Near Hanover, PA 17331
Drew B.
Job Details: 02/27/2023
called parts warehouse didnt have valve when reached out they are reaching out to cx.. about reshcd.. office (parts warehouse is ordering part); saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Virginia Beach, VA 23454
Branden R.
Job Details: 02/27/2023
came out to replace parts on unit disasembled and replaced tested and unit is running as designed .
We serviced a
JENNAIR RANGE
Model JIS1450DS1
Near Richmond, VA 23233
Thomas B.
Job Details: 02/27/2023
Cx complaint unit is not working properly inspected unit found temperature sensor malfunctioning ordering the temperature sensor quoted 152.69 cx paid in full By CC; ordrng 1 W10833885 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near York, PA 17402
Drew B.
Job Details: 02/27/2023
cx complaint that unit irhgt hand gasket is not sealing correct due to the gap in the mag strip in the gasket.. was bale t replace and seal and checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Derwood, MD 20855
Julian H.
Job Details: 02/27/2023
"CX complaint about unit not cooling found both compartments @ room temp no frost pattern went to the back compressor warm to touch but running all the time only signs of dye around dryer but cant tell if leak resistnace on compressor windings 6,7,13 oh issue with sealed sys 3 COUNTS SEALED SYS JOB MUST BE A SEALED SYS TECH SCHEDULESCHEDULE W OFFICE ORDER EVAP FROM OS; ordrng 1 W11256565 (evaporator CBE) and 1 WPW10143759 (dryer CBE) and 1 WPW10507886 (compressor CBE) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Brandywine, MD 20613
Robert A.
Job Details: 02/27/2023
"Cx complaint that the unit is not making ice and the water is warm. I inspected the unit to confirm the complaint. I found the unit is cooling well. I tested the IM, it stalled during the harvest cycle. I installed a new IM and tested the unit for the cx. I explained to the cx that water cools as it sits in the reservior tubing. The unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Fairfax, VA 22033
Jason A.
Job Details: 02/27/2023
CX complaint FREEZER not keeping items frozen. Last tech visit 10/20/22 & thermistor was replaced. Put unit in diagnostic. Step 3 LED4 ON measured 119VAC to HTR connector after thermal fuse. Defrost HTR element measures 46 OHM ( spec42 to 30 ) Called techline. SR: 7735826073 > JJ; ordrng 1 WPW10316428 (heater defrost)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Millsboro, DE 19966
Michael E.
Job Details: 02/27/2023
CX complaint: frost in FC. Inspected and verified complaint. The frost is showing a trail to the door. Door had to have been open at some point because the door gasket has a very good seal all the way around. At present there are no problems and door is working properly. Job is complete
We serviced a
JENN-AIR WINE CELLAR
Model JUW24FRERS00
Near Frederick, MD 21702
Justin S.
Job Details: 02/27/2023
"replaced the control and the compressor starts up in diagnostics. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)) and 1 W10913906 (coupler (js vs)), used 1 w10143759 (filter (js vs)), and 1 w10913906 (coupler (js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/27/2023
replaced part tested unit works as desinged
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Baltimore, MD 21210
Shane M.
Job Details: 02/27/2023
"cx complaint the draws in RC came in looking scratched from the plastic protector. cx said she called WPL, WPL sent her 2 new bins, not the covers to the bins. ordering 2 RC draw covers.; ordrng 2 W11094883 (covers)s"
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Norfolk, VA 23518
Justin W.
Job Details: 02/27/2023
"replaced cam, belt, motor. performed dlms calibration. unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newport News, VA 23602
Lucas R.
Job Details: 02/27/2023
"cx complaint unit basket deteriorating, checked unit found weld dteriorating on basket, basket starting to seperate at spot welds. please ship basket to cx,; ordrng 1 W10554251 (spin basket) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 02/27/2023
cx complaint is the unit not making ice. unit is set to 41/4. prob shows 37/5. IM is cycling but never activates valve or stops. i replaced IM with preIded part and restored power. IM cycled and filled properly. cx paid in full for repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
John P.
Job Details: 02/27/2023
Installed gear case motor belt cam when trying to test unit found lid latch failed again reordering lid latch assembly; ordrng 1 W11513248 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Carlisle, PA 17013
Andrew S.
Job Details: 02/27/2023
Cx complaint is that the unit is not draining. Upon arrival i found that the pump is activating but barely removing the water. I was able to access the pump and found that the trap was clogged with debris. I was able to clear the trap. I then tested the unit and found that it is now functioning as inteded. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Midlothian, VA 23114
Joseph D.
Job Details: 02/27/2023
"9/20/22Unit with failed sump, no errors but cx complaint of undissolved detergent pod. Must replace sump ; ordrng 1 W11305308 (Cntrl) and 1 W11164469 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rocky Ridge, MD 21778
Justin S.
Job Details: 02/27/2023
replaced the gearcase clutch and hub. calibrated the unit and tested. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Petersburg, VA 23803
John P.
Job Details: 02/27/2023
"CX complaint unit not working checked unit found error code for motor failure confirmed bad sump motor replaced sump tested working as designed; ordrng 1 W11025157 (Sump JPV/S), used 1 W11025157 (Sump JPV/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMB0
Near Willow Street, PA 17584
Sal R.
Job Details: 02/27/2023
"Per the previouse tech, I was able to access and replace heating element . Unit test good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cockeysville, MD 21030
Emmanuel R.
Job Details: 02/27/2023
"Sump came in defective, reordering part and scheduling for 3/2/23; saved tckt"
We serviced a
JENN-AIR OVEN
Model JMW3430LL00
Near Silver Spring, MD 20901
Brian F.
Job Details: 02/27/2023
"Cx states unit has stuck keypad error, confirmed complaint. Installed new UI, powered on unit, completed initial setup, ran cook cycle on microwave and bake cycle on oven. Unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Timonium, MD 21093
Emmanuel R.
Job Details: 02/27/2023
"Cs unit is not working properly, confirmed complaint. I found the left side of the tub is deformed and out of shape so the lower spray arm hits the side of the tub and lower rack gets jammed and wont move in or out smooothly. The tub is bowing in like its collapsing. No error codes nd tested cycle competed good besides lower spray arm hitting the side of the tub. Ordering tub for customer.; ordrng 1 W11409865 (tub)"
We serviced a
AMANA DRYER
Model Ned4655ew1
Near Frederick, MD 21701
Ricardo S.
Job Details: 02/27/2023
Replaced parts. unit tested and dryer heating fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Williamsburg, VA 23188
Orbie
Job Details: 02/27/2023
cx complaint lights out in fridge.replaced freezer light from VS. unit working as designed; ordrng 1 W10695459 (led OA/VS)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Bear, DE 19701
Frederick R.
Job Details: 02/27/2023
"CX complaint is no cool. Replaced Condenser, compressor, valve and drier per prior diagnosis.. After replacement I pressure tested with 140psi of nitrogen and no leaks. Vac'd down to 30in for 15mins after activating 3way valve. Filled with of R134a. Compressor and all fans are working in test 40. Final low side pressure was at 0. Informed CX 24-36hrs for unit to get to temps. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bryans Road, MD 20616
Robert A.
Job Details: 02/27/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found that the compressor is not running. All lights and fans work fine. The unit is getting 122v from the wall. The UI display in the front works fine as well. I replaced the start device, the compressor runs a few seconds clicks and turns off. The unit needs a new compressor to resolve the issue. I quoted the cx for the repair and collected the service call. This model has a service pointer related to this issue that covers the parts and labor (S71162/ W11634348). I'm ordering the parts for the return visit.; ordrng 1 W11370574 (compressor 296.91) and 1 W11370574 (coupler 14.11) and 1 W11504431 (coupler 14.67) and 1 W11506619 (coupler 14.00)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Thurmont, MD 21788
Justin S.
Job Details: 02/27/2023
cx doesnt have receipt of perchase or closing documents at this time but says its within a year. if provided please send job as a shop job to me and i will preorder parts
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps04
Near Towson, MD 21286
Emmanuel R.
Job Details: 02/27/2023
"Cs right hand door is rusting at the dispenser, confirmed complaint. I found a dime side rust mark of the bottom left corner or the dispenser cubby. Also the fresh food drawer has the ink marks from the plastic film engraved and delaminated on the handle and it. Ordering door and drawer.; ordrng 1 W11518741 (RH door stainless.) and 1 W11094883 (front-pan) and 1 W10919809 (pan-crispr)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 02/27/2023
Cx complaint is that the unit is dented on the top panel and scratched. Upon arrival I found that the unit is past the first 30 days. I Quoted the cx for the cost of the replacement. Cx is not going thru with the repair. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stanardsville, VA 22973
Eric F.
Job Details: 02/27/2023
Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating properly. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/27/2023
"upon arrival low pressure at -5' hg, full frost pattern after 5 min run time, pressure dropped to -20' hg, indicating restriction, evacuated system, and flushed with nitrogen while replacing all parts, pressurized to 140 psi, verrified no visible leaks, vaccumed for 20 min, charged pressures at -6' L, 70 psi H, called techline to document, unit working as designed.;"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 02/27/2023
cx comp unit will not start or drain insp unit conf cx comp found wires not in connector on drain pump unit will need wire harness also lid latch will not engage ordering lid latch both parts in office stock; ordrng 1 W11513248 (latch) and 1 W11643701 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Justin W.
Job Details: 02/27/2023
replaced ui powered off and on 5+ times to get passed network configuration. installed control. confirmed mod and serial stored in control. performed dlms calibration successfully. unit working as designed placed core returns in bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Severna Park, MD 21146
Dustin F.
Job Details: 02/27/2023
"CX complaint: ICemaker in fridge not working, FC icemaker isInspected unit, confirmed CX complaint. Put unit into test mode and found RC icemaker throwing E5 code for bad thermistor. Unit needs new icemaker. Ordering Icemaker and New Valve.; ordrng 1 W11578780 (FC low profile) and 1 W11579561 (water valve) and 1 Look (Look)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Conway, SC 29526
Jason T.
Job Details: 02/27/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Springfield, VA 22151
David J.
Job Details: 02/27/2023
Cx complaint no drain. Found f9e1 inspected harness and found harness to be defective. Patched harness at drain pump for temp use until new part arrives. Ran diagnostic cycle and have no errors. Re calibrated unit and now working as it should. We arrive once part comes in ; ordrng 1 W11591637 (Harness)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/27/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22312
David J.
Job Details: 02/27/2023
Arrived to warehouse. Found unit cabinet to be damaged. Will need 2nd tech to removal all parts and reinstall. Rescheduling with BL once all parts arrive for multiple units. ; ordrng 1 2ndtech (2nd tech)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Camp Hill, PA 17011
Fred G.
Job Details: 02/27/2023
i was able to access unit and replace all parts in repair kit as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS6
Near Alexandria, VA 22304
David J.
Job Details: 02/27/2023
Arrived to building and have no apartment number spoke to maintenance they arent sure. called office and they could not get a hold of anybody and could not leave message. Waited for call back. Cx will need to reschedule with proper apartment number ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near N Litchfield, SC 29585
Paul F.
Job Details: 02/27/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pasadena, MD 21122
Dustin F.
Job Details: 02/27/2023
"Upon arrival, inspected new door found purple wire at bottom harnass broke and other wires pinched over, need to reorder door.; ordrng 1 LW10918659 (stainless fc door (reorder)) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Little River, SC 29566
Jason T.
Job Details: 02/27/2023
"Cx complaint, not cooling-freezing properly, found unit temperatures at 42 degrees in fridge 20 degrees in freezer, removed evaporator cover, no sealed system leaks detected. Advised cx unit needs to be located in a room that is temperature controlled, unit is currently located in the attached garage, not temperature controlled. Temperature tested at 55 degrees in the garage, 70 degrees at minumum is required for the unit to cool-freeze at set temperatures, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Alexandria, VA 22305
Lloyd B.
Job Details: 02/27/2023
Cx complained the unit did not make ice. Inspected the unit and found that there is a code of E1 in step 56. The fan runs in step 36 and the unit ice maker fills in step 45 and harvests in step 57. Installed new evap harness and lowered the temp. Unit needs new user interface; ordrng 1 W11330971 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Daniel J.
Job Details: 02/27/2023
replaced freezer door reset power to unit
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ0
Near Lancaster, PA 17603
Justin L.
Job Details: 02/27/2023
Cx complaint unit not working. Cx stated landlord was paying but when I reached out to landlord she stated she wasnt happy with the product and she wasnt paying for it. Attempted to get model and serial but noticed infestation around unit. If cx wants service they will need to have an exterminator and proof of extermiantion along with pay for service upfront as landlord was hard to get ahold of. Landlord cancelled service over phone; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Middletown, DE 19709
Frederick R.
Job Details: 02/27/2023
Replaced both RC gaskets per prior techs diagosis. Heated and formed both gaskets. Unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Frederick, MD 21701
Justin S.
Job Details: 02/27/2023
"he overload is tripping when i arrived. found the compressor is locked up. replaced the compressor with preid and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler (js vs)) and 3 w11504436 (coupler (js vs))s and 1 W10143759 (drier (service) (js vs)), used 1 w10913906 (coupler (js vs)), 3 w11504436 (coupler (js vs)), and 1 w10143759 (filter (js vs)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf590sajm0
Near Norfolk, VA 23505
Justin W.
Job Details: 02/27/2023
arrived to ask cx if they had extended warranty. cx unsure of warranty. notified her of 120$ service diagnostics. and labor price starting at 110$ cx refused service at time. cx stated tehy would call back if they could not find a replacement for reasonable price.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details: 02/27/2023
"cx complaint not cooling properly, checked unit found tempos 5 fc. 32 ff, pressures upon arrival --10L , 75 H, found e5 icemaker code, evacuated and flushed sealed system, pressurized to 120 psi nitrogen, pressure held 15 min. vacuumed to -30' hg and recharged, pressures at -8' L, 75 H, called techline spoke with chris, advised to place data loggers in unit to monitor temps. sr7735821643; ordrng 2 dataloggers (data loggers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Enola, PA 17025
Fred G.
Job Details: 02/27/2023
"i was able to access and replace the triple valve, FC door switch, and ice box fan as per previous visit. I found ice box fan came on. i also found ice maker harvested and was able to call for water. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 02/27/2023
"CX concern the unit not washing.. Found 4-3 and 7-1 errors . ran diag, unit filled and drained but no wash.. Connection on motor is secure. the unit getting 120vac but only 75vac to sump.. w and w/o load.. units two blue wires to sump reading open.. unit needs control and sump replace at the sametime.. Sump on F.B.O ..; ordrng 1 W11613479 (sump) and 1 W11637581 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/27/2023
"cx complaint no heat, checked unit, found open tco, replaced tco, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS20
Near Abbottstown, PA 17301
Bernard M.
Job Details: 02/27/2023
"Cx complaint unit displays error code when in use. Entered into diag and found error code F8E0 fan underspeed. Preheated oven to 350 and unit reached temp without displaying error code. The fan was running during preheat. Cx stated after placing item in, unit has trouble maintaining temp and fan shutus off intermittenly and error code displays. Ordering blower and will use control on return. Also need 2 tech to help lift out from wall and placed onto cart. Unit has wall and refrigerator on either side and cart won't fit under unit. Once approved contact cx to reschedule; ordrng 1 W11598119 (blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20016
Samuel R.
Job Details: 02/27/2023
was able to find the feet and level unit properly.unit is now good
We serviced a
JENNAIR RANGE
Model JDRP548HM01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/27/2023
temps not meeting the preset temps also app showing different temp than set for and after last repair knob lights different color orginal white light now blue on one side; ordrng 1 w11492266 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, PA 17402
Drew B.
Job Details: 02/27/2023
per TL was able to replaced the suction line completely and drier filter again... and i then pulled 29 in vac held and filled 56g of r600 all pics and notes in sd mobile and unit was cooling when left.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Burke, VA 22015
Jason A.
Job Details: 02/27/2023
CX complaint DW leaked at the beginning of wash cycle. Check & adjust TUB SEAL & looked at DISPENSER & VENT. Ran test wash. Unit leaks from LWR LEFT CORNER. Leaned unit back. Parts low inventory > SZ / JJ; ordrng 1 W11606677 (DOOR SEAL LWR) and 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Middletown, DE 19709
Frederick R.
Job Details: 02/27/2023
CX complaint is RC leaking inside. Inspected unit and found that the RC drain tube inside liner is crushed close. The evap forms full frost pattern and the unit is other working. But when it goes into defrost the water just comes into the bottom of RC and doesnt drain out. Called WPTL and spoke to Travis). Tube is not a serviceable part and therefore the issue non repairable. Submitted pics to WPTL via text. Gave SR# to CX to contact CX care. Collected $120 by CC for SC. Job is complete