Service History 457 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Falling Waters, WV 25419

Ken M.

Job Details: 06/16/2023

"Customer complaint is that the unit didn't want to stop filling and gets off balance a lot. Cabinet was slightly off balance, cabinet leveled. Suspension tested slightly weak. Unit was still shaking in spin when empty. Unit did stop filling on its own. Checked for stored error codes and found none. Ordering valves to address an intermittant sticking valve. Ordering suspension to address balance issue.; ordrng 1 W11130362 (suspension) and 1 W11038689 (valve)"

We serviced a

KITCHENAID DISHWASHER

Model kuds30fxpa9

Near Williamsburg, VA 23185

Orbie

Job Details: 06/16/2023

"cx complaint unit leaking. verified cx complaint, ran cycle. mid cycle it leaked out of the front. appears to be coming from either float switch o ring, or door seal. ordering both seals along with housing to complete repair. cx pif.; ordrng 1 W11177741 (gasket) and 1 WP8531743 (gasket) and 1 W10873429 (housing)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/16/2023

"CX Concern the unit wasnt operating, would start on sense then goto done and cut off.. no errors in diag and ran auto test, unit filled and when it drained water poured out of drain pump from where the pump is screwed together.. unit will need a pump to test further,ordering control for standby ..; ordrng 1 W11556725 (control) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/16/2023

helped BX

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/16/2023

the unit is not cooling. parts were never replaced that i see. the unit still needs parts; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W10143759 (drier (service)) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11566851 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/16/2023

CX complaint about unit making a humming sound @ the beginning of the cycle let her showed me on a normal cycle & noise she was talking about was sump motor check on the beggining of the cycle unit is less than 30 days checked level & all features & working

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17408

Justin L.

Job Details: 06/16/2023

Cx complaint unit not getting to temp. Was able to access unit and preheated to 350. Using thermocoupler verifed temps and adjusted the offsets. Unit now checks good no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Columbia, MD 21044

Alexander D.

Job Details: 06/16/2023

"dont have auth# in dispatch but can see auth# W17GR40APL1 in entitlements now. replaced control, icemaker and icebox fan. tested unit. ice box fan running everytime now. icemaker harvests and fills correctly, no errors. unit is now working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/16/2023

customer stated that the unit was overheating on the outside of the unit.. ran unit up to 400 and ckd external temps.. the temps were at 101. the surfice temps can be as hot as 120-130.. i also showed the customer safty warnings in the use and care guide.. and explained to keep chilren away from the unit when in use.. unit is operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20016

Brian F.

Job Details: 06/16/2023

"Cx states water dripping into RC, inspected and confirmed. Found ice on floor of FC, removed evap cover found drip pan covered in ice, cleared ice from drip pan and drain hole, clipped defrost heater into all clips on drip pan, reassembled. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AS0

Near Hampton, VA 23666

Justin W.

Job Details: 06/16/2023

cx complaint front right burner works intermittently. advised cx of ul858. checked to find burner working on all settings at time of visit. let burner cool back down and checked connection of element to element connector to find element was barely making connection. reseated element and tested again unit heated faster. advised cx if issue gets worse to call us back through their contract. unit working as designed and cx agreed

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HW0

Near Washington, DC 20010

Brian F.

Job Details: 06/16/2023

"Cx states oven not lighting, found warming drawer full of baking sheets and skillets, causing spark to arc away from burner. Cleared warming drawer, tested, bake burner now lights properly. Ran a 350* preheat and let unit cycle burner multiple times. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model LSE7806ACE

Near Alexandria, VA 22314

Christian C.

Job Details: 06/16/2023

Arrived at unit and cx denied service at the door.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Millsboro, DE 19966

Michael E.

Job Details: 06/16/2023

"CX complaint: wasnt coming on. Tested and verified complaint. It turned out to be plug not all the way in. Corrected plug, tested unit and it is now working properly. Job is complete."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/16/2023

cx complaint unit not heating checked unit and ofund OL on heating element . replaced with pre id and tested unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Glen Allen, VA 23060

Chris B.

Job Details: 06/16/2023

replaced UI and control testsed unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Herndon, VA 20170

Simon

Job Details: 06/16/2023

"CX complaints washer not function .UNIT checks replace control, harness wire,and drain pump .UNIT tested .no leak unit works as designed.SZ"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Millsboro, DE 19966

Michael E.

Job Details: 06/16/2023

"CX complaint: bake not lighting. Tested and verified complaint. I found the bake ignitor bent and that was putting the spark too far from flame. I corrected the ignitor, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Sparks Glencoe, MD 21152

Bernard M.

Job Details: 06/16/2023

"Cx complaint of long dry times. Contacted TL and spoke with Chris, ran unit on normal cycle on highest temp setting and,using thermocoupler, had temp reading155 before cycling down. Took amp draw at terminal on L1 and got 20 amps. No vent blockage in hose, proper air flow and no error codes stored. TL states unit runs as designed. Cx could possiblly overloading. No parts needed at this time.SR#7736652242"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Edgewater, MD 21037

Shawn D.

Job Details: 06/16/2023

"cx complaint freeezer not freezing. inspected and found it T 28 degrees. checked fridge evap and enclosure is broken due to leaking freon. gave cx quoote for vap replacement and he agreed. replaced evp assem and uv drier ten vacumed unit down and filled to 5.5 oz and started cooling. collected payment unit is good; ordrng 1 W11457263 (evaporator assem SD V/S) and 1 w10143759 (uv drier), used 1 W11457263 (evap assem SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID WASHER

Model KDPM604KPS1

Near Round Hill, VA 20141

Daniel J.

Job Details: 06/16/2023

middle rack spray arm loose one pc assy ordeing manifold; ordrng 1 W11545334 (manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Mechanicsville, VA 23116

Chris B.

Job Details: 06/16/2023

replaced insatalled name plate tested unit working as desighned

We serviced a

WHIRLPOOL ICE MAKER

Model wrt318fmdm09

Near College Park, MD 20740

Leon

Job Details: 06/16/2023

cx complaint icemaker was leaking. inspected and found icemaker was not installed properly. reinstalled icemaker and tested for proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Hanover, PA 17331

Sal R.

Job Details: 06/16/2023

CX compplaint was that the unti would not power on. I found that the door strike was not making a soild connection. I was able to correct the concerns and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Monrovia, MD 21770

Sal R.

Job Details: 06/16/2023

CX complaint is that the temps in the rc arfe toop cold . I found temps set for 2 degree celsius. I was able to edjucate CX on the diffrence between celsius and farrenhite . 2 degree C is eonverted to 35 degree F. I changed units back to F and set for reccomended 37 degree F. Unit test good. CX instruct concerns.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near McSherrystown, PA 17344

Sal R.

Job Details: 06/16/2023

CX complai t was that the unti is still not opperating. I was able to enter diag and found a F2E3 error code. I cleared the code and ran a auto test and a recalibration and found that the F2E3 reappeard in diag. I am ordering 1 encoder board (W11481116) and will use control on the return visit set for 6/20; ordrng 1 W11481116 (encoder board 13 @ tribs)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 06/16/2023

"Customer complaint is that the unit does not always drain properly. Unit tested and is trying to drain properly, but the drain extension hose that came with the unit was too short and the installers added another hose, extending the length too much. Ordering longer factory hose to reduce hose length.; ordrng 1 W11381654 (drain hose)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Kensington, MD 20895

Roberto I.

Job Details: 06/16/2023

"CX complaint cycle not starting.Tested unit, confirmed after starts the cycle goes traight to done. Ran terst mode, no errors. Ran a calibration cycle, it failed and the motor didn't move. Inspected unit on the bottom, found capacitor out of place and a broken wire, Repaired wire, reinstalled capacitor using a bigger screw and quoted repair $338.56 with $125 labor for herness W11590868 replacement. Cx didn want to go head with the repair. Collected $120; ordrng 1 W11590868 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Hampton, VA 23666

Justin W.

Job Details: 06/16/2023

replaced rc gasket. steamed to fit. tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KUDE50CVSS3

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/16/2023

"CX complaint unit not draining.Tested drain, confirmed very slow water flow from hose. Founf noisy drain pump, removed drbris from impelled but nothing changed. Found clogged drain hoses. quoted repair $395.93 with $125 labor for drain hose 8269144A, drain pump WPW10348269 and drain loop WPW10545278 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 8269144A (drain hose) and 1 WPW10348269 (drain pump) and 1 WPW10545278 (drain loop)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Poquoson, VA 23662

Justin W.

Job Details: 06/16/2023

replaced control tested unit heated to 300 unit working as designed. placed control in bin for core

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW01

Near Timonium, MD 21093

Brian R.

Job Details: 06/16/2023

cx complaint is unit is still freezing things in the fridge.call back is within 30 days. took temp readings first of. 39-40 in fridge 2 in freezer. she said things dont freeze all the time and does it here and there. even when she tries to change temp setting. adsvised we will replace control box and well as sensor again and reset unit to resolve issue. only part and tax due. went over with landlord to see what she wants to do. gave quote and she will call us back.; ordrng 1 W11353813 (Control Box 133.10)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Milford, DE 19963

Frederick R.

Job Details: 06/16/2023

CX complaint is 2 burners not working. Inspected/tested and found unit not taken care of at all by CX. This is a RAC unit and they are paying the bill. Please use following appt to reschedule(302-422-1230)(Darien).. Ordering two front elements and 1 dual switch. Cannot reschedule due to part availability. RAC paid 605.46 by cc for repair; ordrng 1 W11517959 (LF element) and 1 W11047722 (elmnt-surf RF) and 1 WPW10434452 (switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, VA 22902

Danny R.

Job Details: 06/16/2023

cx cancelled wasnt her called offcie

We serviced a

KITCHENAID OVEN

Model KOSE500EBL00

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/16/2023

"incorrect ui in box, ui comes with the sensor. the convection fan motor runs all the time, unit will need the control also. the ui will be returned at next service, customer has the part.. will collect for control at next serviceW11179310 225.67; ordrng 1 W11179310 (cntrl-elec) and 1 W10916750 (swtch-memb) and 1 look/look (look/look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Phoenix, MD 21131

Brian R.

Job Details: 06/16/2023

replaced part ordered and checked over unit. unit checks. there was a full bin of ice as well. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near York, PA 17408

Justin L.

Job Details: 06/16/2023

Cx complaint unit freezing items in the rc. Was able to access unit and verify concern. Found items all the way to the back wall and infront of the damper which was causing improper air flow and cold pockets. Corrected and instructed cx. Unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Aldie, VA 20105

Ezra M.

Job Details: 06/16/2023

"replaced blower wheel and motor. tested, sounds normal."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/16/2023

Cx complaint is unit making a loud vibrating noise. Tested inspected and verfied complaint. Found the lint screen to be defective causing a clump of lint to fall down into the blower wheel and make it unbalanced. Removed lint and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ampthill, VA 23234

Joseph D.

Job Details: 06/16/2023

Unit not cooling at all found compressor pulling point 3 amps and not cycling refrigerant order and compressor evaporator currently back ordered sealed system tech only; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Martinsburg, WV 25404

Ken M.

Job Details: 06/16/2023

Customer complaint is that the unit is not draining. Unit tested and did not hear the pump turn on. Inspection of the pump found the connector not fully seated. Connector reseated and unit retested. Unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Baldwin, MD 21013

Brian R.

Job Details: 06/16/2023

cx complaint is unit trips the breaker. at first is was while running and now before even turned on it trip. units O-O-W and he knows. checked unit before calling unit in. removed power and turned breaker on and power stayed on. touched blacks together and herd pop and power blew and saw smoke. took outter door off to find power wires at control blown and broke. unit will need control as well as harness replaced. spoke to Domineak and SR# 7736614921 wrote quote and went over with son and informed they can call kitchenaid to go over if needed and what needs to be done.; ordrng 1 W10854228 (Control 194.25) and 1 W10763096 (Harness 154.22)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/16/2023

"cx complaint unit not cooling , checked unit and found itams soft , ran test and found all fans running as designed found compressor running at .40 amps and vary hot to the touch . called ar and was advised unit could have restriction . ordering all parts for a SS repair to unit . also ordering heater harness just incase . LOOK LOOK; ordrng 1 W11632924 (heater) and 1 W11580057 (compressor) and 1 W11546605 (evap) and 1 W11109499 (dryer) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mechanicsville, VA 23116

Chris B.

Job Details: 06/16/2023

S191AQ sp W11460554 cx comp led will not work insp unit conf cx comp replaced fc led collected 120 sc check 4647

We serviced a

WHIRLPOOL DRYER

Model MED6230RHW0

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 06/16/2023

"cx complaint no response, checked unit, unit has proper voltage supplied to terminal, acu, and ui. come to find defective ui, quoted cx, replaced ui, tested, unit working as designed. cx paid in full via card, secured old ui in bin"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Herndon, VA 20171

Richard B.

Job Details: 06/16/2023

"CX complant. Dishwasher has F8E4 error code. Inspected unit and found F8E4 error code . Found float switch area dry , Found insulation chewed up from something , Rodent , Found main harness wires going to float switch severed , chewed in two , Ordering main harness, CX advised to put down some traps, Further work needed. RB; ordrng 1 W11662348 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2275XTVB0

Near Chesapeake, VA 23320

Branden R.

Job Details: 06/16/2023

unable to locate apt D . found all letters but D . found apt maintenance and was advised apt is behind all the onces i was walking around . found apt D and was advised by cx they canceled apt already . advised cx ticket must not have updated . and moved on

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Fairfax, VA 22030

Richard B.

Job Details: 06/16/2023

"CX complant. No ice. Prior diagnosis found unit needs door assembly. Door that was delivered is unaceptable . Bent section on bottom and foam spewing out onto stainless steel .Reordering door, Further work needed. RB; ordrng 1 W11465903 (door stainless)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Rockville, VA 23146

Thomas B.

Job Details: 06/16/2023

Cx complaint unit is not working properly inspected unit found wire to drain pump clipped and separated from connection reseated and retightend tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Smoketown, PA 17576

Justin L.

Job Details: 06/16/2023

Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Martinsburg, WV 25401

Ken M.

Job Details: 06/16/2023

"Customer complaint is that the unit runs, but has no heat. Unit tested and issue confirmed. Element and thermostats tested good, but not getting 120 across the element. Found the L2 wire of the power cord burnt out below the connection, terminal block and wiring are not damaged. Cord did not fail because of abuse or poor installation. Customer needs a new power cord. Unit left unplugged.; ordrng 1 PT220L (cord-power)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, MD 20711

Shawn D.

Job Details: 06/16/2023

"replaced compressor and filter dryer vacuum system down starting cooling down unit ok; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Thomas B.

Job Details: 06/16/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control board tested board for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Washington, DC 20011

Brian F.

Job Details: 06/16/2023

"Installed new doors, adjusted gasket seal with heat gun. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/16/2023

"the client complains that the unit stopped cooling so she turn off the unit for couple hours then turned back on and now the unit cooling fine. inspected unit,Fc temp 3 degrees, Rc temp 39 and ice bucket is full of ice, the drip pan is crooked.. order parts; ordrng 1 w11457241 (service kit) and 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/16/2023

"Cx complaint no ice. Unit needs ne water filter.Replaced water filter.Tested icamaker, it had no power. Bypassed optic sensor, the icameker received 120V but made a noise and didn't move. Water fill ok. Ordering optic sensor W10757851. Collected in full ($699.67). Cx asked me to leave the icemaker. Left icemaker with the cx (to be inatlled on the return visit).Returrn visit 6/23/23NO RI NO RI. Please d'ont send me back. Cx made me really nervous and anxious, talking on my ears and accusing me of non working thinghs. If I goback, I will not be able to finish the repair.; ordrng 1 W10757851 (optic sensor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cumberland, VA 23040

Thomas B.

Job Details: 06/16/2023

"Cx complaint unit is not working properly inspected unit ran tests found the gearcase is binding causing loud scrapping noises metal on metal cx has a video of it as well also the motor is Very Warm only after several mins of use ordering the gearcase, rotor, stator, and clutch will return with the slider ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W10902814 (washplate) and 1 W10752187 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXNGMBS00

Near Williamsburg, VA 23185

Orbie

Job Details: 06/16/2023

"cx complaint after he replaced water valve and reinstalled unit into cabinet, powered unit on and heard hissing from rear of unit and no cooling. cx advised compressor runs but no cool. after powering the unit on, heard hissing from rear of unit around condenser. unable to properly verify where leak is coming from. after speaking w/ sealed system tech was advised to quote for all new sealed system but to advise cx repair will not be guaranteed as moisture has been introduced into system which could cause complications to repair. cx unsure if replace or repair at this time. if cx calls back unit needs (WP2263920) evap, (W10843121) drier, (W10822653) compressor, (WP2264004) condenser, (W10401891) tube-extns, (W11676464) process tube. completing job for now unless cx calls back."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/16/2023

cx complaint unit beeping . checked unit and found gasket not properly seating on frame of unit allowing water to drip down into tray and shut down . reseated gasket and tested unit is running as designed found way to much drain line causing drain pump to heat up and time out also . advised to properly drain line and unit is runnnig as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Pasadena, MD 21122

Israel R.

Job Details: 06/16/2023

Installed new bezel. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Dover, PA 17315

Justin L.

Job Details: 06/16/2023

Cx complaint of right front valve issue. Was able to access unit and found that the right front valve rotates without stopping and is an issue. Ordering rf valve and once in office will need to set return; ordrng 1 W11620420 (rf valve)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Reading, PA 19608

Cody H.

Job Details: 06/16/2023

"CX complains unit lights are not turning on, cx also states the ice dispenser is not working and water is leaking from the RC evap. Found the LED lights on inside are all failed as well as ice dispenser motor had failed. Unit will need all LED lights and auger motor for return. CX EMAIL CONFIRMED.; ordrng 1 W10822606 (motor) and 1 W11509548 (auger shaft) and 1 W10830288 (led control) and 1 W11239944 (top leds) and 5 W10695459 (leds)s"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sharpsburg, MD 21782

Ken M.

Job Details: 06/16/2023

Lid replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Milton, DE 19968

Michael E.

Job Details: 06/16/2023

CX complaint: F9 error code and display flashing. Tested and verified complaint. 120/120/240vac at terminal block. Wire harness and terminal block appear to be in good working order. At control we have 118 vac. Control flashing and will not go into diagnostic. Control board needed. Quoted CX price to replace control W11122560 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service. Job is complete

We serviced a

UNKNOWN HOOD

Model UXT4030ADS2

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/16/2023

Replaced fan motor and tested unit unit working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/16/2023

cx comp unit is very slow at making ice cx stated will not make but 8 cubes every 2-3 hours i advised cx this is normal operation of im found water flow suficiant fill tube was not frozen good flow to dispencer out of the door tested im working as desighned found fc -1called tech line spoke joe stated unit working as desighned sr#7736648694

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Middletown, PA 17057

Cody H.

Job Details: 06/16/2023

"CX states unit is heating but dishes are not drying. Ran unit through diagnostic test cycle, found unit element to be turning on and heating. CX complains unit fan does not turn on, this unit is not equiped with a fan motor. CX will need to use extended dry option and use hot water in sink so unit recieves hot water to the valve. Unit is working as designed, no further work needed."

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS00

Near Columbia, MD 21045

Alexander D.

Job Details: 06/16/2023

"cx complaint unit giving f2e1 error. inspected unit and verified complaint. all connections are secure and error persists after cycling power. ordering console. quoted cx 921.51, cx paid 811.51 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W10887855 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dumfries, VA 22026

Robert W.

Job Details: 06/16/2023

Replaced sump unit tested and is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Columbia, MD 21045

Alexander D.

Job Details: 06/16/2023

"cx complaint unit runs louder than usual. inspected unit, no errors stored. ran test cycle and it sounds normal to me. found sound shield insulation behind toeplate that sits above drip tray is tore up so it cant cover sump asm and block noises like it should. ordering sound shiled insulation. call cx to schedule return visit once we have eta on part; ordrng 1 W11573700 (sound shield) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Rockville, MD 20854

Julian H.

Job Details: 06/16/2023

CX complaint about a leak from drip pan inspected & leak is not from drip pan is from FC evap drain clogged & door not closing all the way back without having it to push hard on it took FC apart cleared ice & adjusted door for proper closure tested & working properly CX PIF THRU APP

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/16/2023

"cx complaint unit wont drain. inspected unit and found lower harness to drain pump was severed. i was able to replace the lower harness with van stock and tested unit. unit now checks good.; ordrng 1 W11643701 (lower harness (FG VS)), used 1 W11643701 (HARNESS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Lanexa, VA 23089

Orbie

Job Details: 06/16/2023

replaced control and both thermistors. advised cx to monitor unit for 24 to 48hrs for cooling.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/16/2023

"Replaced cam and tubing, dispensed water and it no longer drips, replaced cam and tightened down bolt so door wasn't loose when opening. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW03

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 06/16/2023

upon arrival noticed i did not have part intended. advised cx i will steam frost build and have correct harness on return visit. steamed frost build. advised cx they will be contacted for return visit.; ordrng 1 w11524653 (fcharness)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Reisterstown, MD 21136

Bernard M.

Job Details: 06/16/2023

"Replaced console, after rebooting the buttons all chime when pressed. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/16/2023

"cx complaint of not being able to turn unit on, checked unit to find shaft of time had failed and came off with knob manfacture defecet ordering parts needed for repairs; ordrng 1 W11566735 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Jessup, MD 20794

Alexander D.

Job Details: 06/16/2023

"cx complaint unit making ice slowly. inspected unit and verified complaint. found a few batches of small cubes in container. tested icemaker and it harvested good but very little water filled. water dispenser is also very slow. removed filter and water started dispensing much faster. cx said the are on a well system that has been having problems recently. advised cx to replace filter with everydrop#1 and call back if issue persists. if cx calls back, send tech with icemaker(W11546935) and filter housing(W11162041)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/16/2023

"installed new harness, broil element and sensor, tested unit. Job complete"

We serviced a

AMANA OVEN

Model AGR6303MMS0

Near Elkridge, MD 21075

Alexander D.

Job Details: 06/16/2023

cx complaint smelling gas when using oven. inspected unit and verified complaint. found bake burner wasnt converted to LP. cx still has orifices. converted burner to LP. tested unit. both oven and cooktop test good now. unit is now working properly

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/16/2023

replaced coupler and cleared carbon build up.. the carbon build up was causing the noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, MD 21227

Alexander D.

Job Details: 06/16/2023

"cx complaint unit not making ice and fan is making buzzing noise. inspected unit and verified complaint. found fz evap overfrosted causing buzzing noise. other fans are good and no overfrosting on rc evap. found almost all thermistor tests in diangostics come back either shorted or open. test 56 showed E5 for a split second then changed to E0. ran harvest test and it didnt complete and icemaker didnt stop at home position. test45 filled good. pantry ui is working good. rc thermistor 4.94k, fz thermistor 25k, fz defrsot theristor 32k, rc evap thermistor 6.12k. called techline because overfrosting seems like a control issue now, sr#7736648789. TL recomended replacing control and icemaker. quoted 616.89, paid in full with c/c. advised cx to defrost unit 2days before return visit; ordrng 1 W11658802 (icemaker) and 1 WPW10675033 (control)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Silver Spring, MD 20903

Leon

Job Details: 06/16/2023

cx complaint clean cycle wont stay on. inspected unit and confirmed issue. customer was improperly using washer controls. educated customer on proper usage. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Beltsville, MD 20705

Leon

Job Details: 06/16/2023

cx complaint frig is leaking from freezer. inspecetd freezer found ice blocking drain. removed ice and confirmed ice was draining.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Washington, DC 20003

Samuel R.

Job Details: 06/16/2023

cx complaint unit filter head latch wont hold door.up.inspected unt and found latch to have failed and not hold filter head door up.WP2223877 1 tribles; ordrng 1 WP2223877 (door latch)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Georgetown, DE 19947

Michael E.

Job Details: 06/16/2023

Replaced the drive motor and capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Annandale, VA 22003

Richard B.

Job Details: 06/16/2023

"CX complant. Oven too cold. Inspected unit and did a 350 preheat at 3.03pm , Oven reached 389 at 316 pm taking 13 minuets. Advised CX could clibrate oven lower to even out and CX declined calibration at this time. RB"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Shippensburg, PA 17257

Fred G.

Job Details: 06/16/2023

cx complaint left front burner is not cycling correctly and oven temps are off. inspected unit and found left front infinite switch is getting 245.4vac. I found contacts inside switch are faulty and element is not cycling correctly. I also found temp sensor was reading 850ohms at room temp. unit needs left front switch and temp sensor to correct issue. once parts are in please call cx and set up return visit.; ordrng 1 WPW10434452 (infinite switch) and 1 WPW10181986 (temp sensor)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Arnold, MD 21012

Israel R.

Job Details: 06/16/2023

Installed new glass and tested. Unit is back to normal operations. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Shippensburg, PA 17257

Fred G.

Job Details: 06/16/2023

"cx complaint dishes are not clean at end of cycle. inspected unit and entered daig and found f7e1, f10e2. ran auto test and found no movement of water from wash motor. i removed front door panel and found 8 ohms from wash motor, i also found 124.5vac from control to wash motor. unit needs sump assy to correct issue. scheduled cx for 6/20/23; ordrng 1 W11416362 (sump assy)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Mount Airy, MD 21771

Sal R.

Job Details: 06/16/2023

"CX complai t was that the cooktop was not connectored and secure to the unit from the last visit as weel as the front left burner is still not igniting. I found that the burner cap is not sitting fluch on the head due tio the tilps not molded correctly. I attempted to file down the tips but was not filing evenly. I am orderign 1 burner head for the FL burner (WPW10406878). Once the part is avalible and the contract is apporved, please have someone form the office call to set a return date.; saved tckt"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS04

Near Chambersburg, PA 17202

Fred G.

Job Details: 06/16/2023

found screws for mag were wrong and would not work for install. part is being researched; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/16/2023

"i was able to access unit and replace bake burner, ignitor, screws. tested unit and found unit now checks good. collected $120 for labor"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/16/2023

"Installed new gearcase and slider , tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model RS696PXGB13

Near Poquoson, VA 23662

Justin W.

Job Details: 06/16/2023

cx complaint unit not heating properly. checked unit to find bake element open. confirmed control relays working by cycling broil and feeling it get hot. element able to be replaced without pulling unit screws came out easily.; ordrng 1 WPW10207397 (bake element 66.24)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chester, VA 23836

Chris B.

Job Details: 06/16/2023

replaced sump tested unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, VA 22601

Daniel J.

Job Details: 06/16/2023

no spin not agitation checked cap found connectors open sugguest new cap hum no movement from drive motor customer declined due to price paid 120 by check 2491

We serviced a

JENN-AIR MICROWAVE

Model JMC2427LM00

Near McLean, VA 22101

Jason A.

Job Details: 06/16/2023

CX complaint MW door not closing. Conduit box has a switch installed - see SDpics. Advised CX & showed pics. Installed spacers & trim & HW. Test door for proper operation & test for heating > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLP36FMS00

Near Springfield, VA 22153

Demonte S.

Job Details: 06/16/2023

Installed Ice Maker. Tested the unit. Unit is working as Designed. (Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22201

Jason A.

Job Details: 06/16/2023

"NO SHOW: This should have been a 1st call complete. Use hairdryer to soften seal. Press back into door groove. Apply silicone sealant if needed. Send previous tech back; ordrng 1 8201711 (Silicone Sealant, CLEAR)"

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