We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falling Waters, WV 25419
Ken M.
Job Details:
06/16/2023
"Customer complaint is that the unit didn't want to stop filling and gets off balance a lot. Cabinet was slightly off balance, cabinet leveled. Suspension tested slightly weak. Unit was still shaking in spin when empty. Unit did stop filling on its own. Checked for stored error codes and found none. Ordering valves to address an intermittant sticking valve. Ordering suspension to address balance issue.; ordrng 1 W11130362 (suspension) and 1 W11038689 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model kuds30fxpa9
Near Williamsburg, VA 23185
Orbie
Job Details:
06/16/2023
"cx complaint unit leaking. verified cx complaint, ran cycle. mid cycle it leaked out of the front. appears to be coming from either float switch o ring, or door seal. ordering both seals along with housing to complete repair. cx pif.; ordrng 1 W11177741 (gasket) and 1 WP8531743 (gasket) and 1 W10873429 (housing)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
06/16/2023
"CX Concern the unit wasnt operating, would start on sense then goto done and cut off.. no errors in diag and ran auto test, unit filled and when it drained water poured out of drain pump from where the pump is screwed together.. unit will need a pump to test further,ordering control for standby ..; ordrng 1 W11556725 (control) and 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/16/2023
helped BX
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Justin S.
Job Details:
06/16/2023
the unit is not cooling. parts were never replaced that i see. the unit still needs parts; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W10143759 (drier (service)) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11566851 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB1
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/16/2023
CX complaint about unit making a humming sound @ the beginning of the cycle let her showed me on a normal cycle & noise she was talking about was sump motor check on the beggining of the cycle unit is less than 30 days checked level & all features & working
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near York, PA 17408
Justin L.
Job Details:
06/16/2023
Cx complaint unit not getting to temp. Was able to access unit and preheated to 350. Using thermocoupler verifed temps and adjusted the offsets. Unit now checks good no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Columbia, MD 21044
Alexander D.
Job Details:
06/16/2023
"dont have auth# in dispatch but can see auth# W17GR40APL1 in entitlements now. replaced control, icemaker and icebox fan. tested unit. ice box fan running everytime now. icemaker harvests and fills correctly, no errors. unit is now working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/16/2023
customer stated that the unit was overheating on the outside of the unit.. ran unit up to 400 and ckd external temps.. the temps were at 101. the surfice temps can be as hot as 120-130.. i also showed the customer safty warnings in the use and care guide.. and explained to keep chilren away from the unit when in use.. unit is operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20016
Brian F.
Job Details:
06/16/2023
"Cx states water dripping into RC, inspected and confirmed. Found ice on floor of FC, removed evap cover found drip pan covered in ice, cleared ice from drip pan and drain hole, clipped defrost heater into all clips on drip pan, reassembled. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AS0
Near Hampton, VA 23666
Justin W.
Job Details:
06/16/2023
cx complaint front right burner works intermittently. advised cx of ul858. checked to find burner working on all settings at time of visit. let burner cool back down and checked connection of element to element connector to find element was barely making connection. reseated element and tested again unit heated faster. advised cx if issue gets worse to call us back through their contract. unit working as designed and cx agreed
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HW0
Near Washington, DC 20010
Brian F.
Job Details:
06/16/2023
"Cx states oven not lighting, found warming drawer full of baking sheets and skillets, causing spark to arc away from burner. Cleared warming drawer, tested, bake burner now lights properly. Ran a 350* preheat and let unit cycle burner multiple times. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model LSE7806ACE
Near Alexandria, VA 22314
Christian C.
Job Details:
06/16/2023
Arrived at unit and cx denied service at the door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millsboro, DE 19966
Michael E.
Job Details:
06/16/2023
"CX complaint: wasnt coming on. Tested and verified complaint. It turned out to be plug not all the way in. Corrected plug, tested unit and it is now working properly. Job is complete."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Virginia Beach, VA 23456
Branden R.
Job Details:
06/16/2023
cx complaint unit not heating checked unit and ofund OL on heating element . replaced with pre id and tested unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Glen Allen, VA 23060
Chris B.
Job Details:
06/16/2023
replaced UI and control testsed unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Herndon, VA 20170
Simon
Job Details:
06/16/2023
"CX complaints washer not function .UNIT checks replace control, harness wire,and drain pump .UNIT tested .no leak unit works as designed.SZ"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details:
06/16/2023
"CX complaint: bake not lighting. Tested and verified complaint. I found the bake ignitor bent and that was putting the spark too far from flame. I corrected the ignitor, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details:
06/16/2023
"Cx complaint of long dry times. Contacted TL and spoke with Chris, ran unit on normal cycle on highest temp setting and,using thermocoupler, had temp reading155 before cycling down. Took amp draw at terminal on L1 and got 20 amps. No vent blockage in hose, proper air flow and no error codes stored. TL states unit runs as designed. Cx could possiblly overloading. No parts needed at this time.SR#7736652242"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Edgewater, MD 21037
Shawn D.
Job Details:
06/16/2023
"cx complaint freeezer not freezing. inspected and found it T 28 degrees. checked fridge evap and enclosure is broken due to leaking freon. gave cx quoote for vap replacement and he agreed. replaced evp assem and uv drier ten vacumed unit down and filled to 5.5 oz and started cooling. collected payment unit is good; ordrng 1 W11457263 (evaporator assem SD V/S) and 1 w10143759 (uv drier), used 1 W11457263 (evap assem SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
KITCHENAID WASHER
Model KDPM604KPS1
Near Round Hill, VA 20141
Daniel J.
Job Details:
06/16/2023
middle rack spray arm loose one pc assy ordeing manifold; ordrng 1 W11545334 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Mechanicsville, VA 23116
Chris B.
Job Details:
06/16/2023
replaced insatalled name plate tested unit working as desighned
We serviced a
WHIRLPOOL ICE MAKER
Model wrt318fmdm09
Near College Park, MD 20740
Leon
Job Details:
06/16/2023
cx complaint icemaker was leaking. inspected and found icemaker was not installed properly. reinstalled icemaker and tested for proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hanover, PA 17331
Sal R.
Job Details:
06/16/2023
CX compplaint was that the unti would not power on. I found that the door strike was not making a soild connection. I was able to correct the concerns and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Monrovia, MD 21770
Sal R.
Job Details:
06/16/2023
CX complaint is that the temps in the rc arfe toop cold . I found temps set for 2 degree celsius. I was able to edjucate CX on the diffrence between celsius and farrenhite . 2 degree C is eonverted to 35 degree F. I changed units back to F and set for reccomended 37 degree F. Unit test good. CX instruct concerns.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near McSherrystown, PA 17344
Sal R.
Job Details:
06/16/2023
CX complai t was that the unti is still not opperating. I was able to enter diag and found a F2E3 error code. I cleared the code and ran a auto test and a recalibration and found that the F2E3 reappeard in diag. I am ordering 1 encoder board (W11481116) and will use control on the return visit set for 6/20; ordrng 1 W11481116 (encoder board 13 @ tribs)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
06/16/2023
"Customer complaint is that the unit does not always drain properly. Unit tested and is trying to drain properly, but the drain extension hose that came with the unit was too short and the installers added another hose, extending the length too much. Ordering longer factory hose to reduce hose length.; ordrng 1 W11381654 (drain hose)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Kensington, MD 20895
Roberto I.
Job Details:
06/16/2023
"CX complaint cycle not starting.Tested unit, confirmed after starts the cycle goes traight to done. Ran terst mode, no errors. Ran a calibration cycle, it failed and the motor didn't move. Inspected unit on the bottom, found capacitor out of place and a broken wire, Repaired wire, reinstalled capacitor using a bigger screw and quoted repair $338.56 with $125 labor for herness W11590868 replacement. Cx didn want to go head with the repair. Collected $120; ordrng 1 W11590868 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Hampton, VA 23666
Justin W.
Job Details:
06/16/2023
replaced rc gasket. steamed to fit. tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KUDE50CVSS3
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/16/2023
"CX complaint unit not draining.Tested drain, confirmed very slow water flow from hose. Founf noisy drain pump, removed drbris from impelled but nothing changed. Found clogged drain hoses. quoted repair $395.93 with $125 labor for drain hose 8269144A, drain pump WPW10348269 and drain loop WPW10545278 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 8269144A (drain hose) and 1 WPW10348269 (drain pump) and 1 WPW10545278 (drain loop)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Poquoson, VA 23662
Justin W.
Job Details:
06/16/2023
replaced control tested unit heated to 300 unit working as designed. placed control in bin for core
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW01
Near Timonium, MD 21093
Brian R.
Job Details:
06/16/2023
cx complaint is unit is still freezing things in the fridge.call back is within 30 days. took temp readings first of. 39-40 in fridge 2 in freezer. she said things dont freeze all the time and does it here and there. even when she tries to change temp setting. adsvised we will replace control box and well as sensor again and reset unit to resolve issue. only part and tax due. went over with landlord to see what she wants to do. gave quote and she will call us back.; ordrng 1 W11353813 (Control Box 133.10)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Milford, DE 19963
Frederick R.
Job Details:
06/16/2023
CX complaint is 2 burners not working. Inspected/tested and found unit not taken care of at all by CX. This is a RAC unit and they are paying the bill. Please use following appt to reschedule(302-422-1230)(Darien).. Ordering two front elements and 1 dual switch. Cannot reschedule due to part availability. RAC paid 605.46 by cc for repair; ordrng 1 W11517959 (LF element) and 1 W11047722 (elmnt-surf RF) and 1 WPW10434452 (switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlottesville, VA 22902
Danny R.
Job Details:
06/16/2023
cx cancelled wasnt her called offcie
We serviced a
KITCHENAID OVEN
Model KOSE500EBL00
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/16/2023
"incorrect ui in box, ui comes with the sensor. the convection fan motor runs all the time, unit will need the control also. the ui will be returned at next service, customer has the part.. will collect for control at next serviceW11179310 225.67; ordrng 1 W11179310 (cntrl-elec) and 1 W10916750 (swtch-memb) and 1 look/look (look/look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Phoenix, MD 21131
Brian R.
Job Details:
06/16/2023
replaced part ordered and checked over unit. unit checks. there was a full bin of ice as well. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near York, PA 17408
Justin L.
Job Details:
06/16/2023
Cx complaint unit freezing items in the rc. Was able to access unit and verify concern. Found items all the way to the back wall and infront of the damper which was causing improper air flow and cold pockets. Corrected and instructed cx. Unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Aldie, VA 20105
Ezra M.
Job Details:
06/16/2023
"replaced blower wheel and motor. tested, sounds normal."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Wilmington, DE 19802
Taylor F.
Job Details:
06/16/2023
Cx complaint is unit making a loud vibrating noise. Tested inspected and verfied complaint. Found the lint screen to be defective causing a clump of lint to fall down into the blower wheel and make it unbalanced. Removed lint and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ampthill, VA 23234
Joseph D.
Job Details:
06/16/2023
Unit not cooling at all found compressor pulling point 3 amps and not cycling refrigerant order and compressor evaporator currently back ordered sealed system tech only; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Martinsburg, WV 25404
Ken M.
Job Details:
06/16/2023
Customer complaint is that the unit is not draining. Unit tested and did not hear the pump turn on. Inspection of the pump found the connector not fully seated. Connector reseated and unit retested. Unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Baldwin, MD 21013
Brian R.
Job Details:
06/16/2023
cx complaint is unit trips the breaker. at first is was while running and now before even turned on it trip. units O-O-W and he knows. checked unit before calling unit in. removed power and turned breaker on and power stayed on. touched blacks together and herd pop and power blew and saw smoke. took outter door off to find power wires at control blown and broke. unit will need control as well as harness replaced. spoke to Domineak and SR# 7736614921 wrote quote and went over with son and informed they can call kitchenaid to go over if needed and what needs to be done.; ordrng 1 W10854228 (Control 194.25) and 1 W10763096 (Harness 154.22)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details:
06/16/2023
"cx complaint unit not cooling , checked unit and found itams soft , ran test and found all fans running as designed found compressor running at .40 amps and vary hot to the touch . called ar and was advised unit could have restriction . ordering all parts for a SS repair to unit . also ordering heater harness just incase . LOOK LOOK; ordrng 1 W11632924 (heater) and 1 W11580057 (compressor) and 1 W11546605 (evap) and 1 W11109499 (dryer) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mechanicsville, VA 23116
Chris B.
Job Details:
06/16/2023
S191AQ sp W11460554 cx comp led will not work insp unit conf cx comp replaced fc led collected 120 sc check 4647
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW0
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
06/16/2023
"cx complaint no response, checked unit, unit has proper voltage supplied to terminal, acu, and ui. come to find defective ui, quoted cx, replaced ui, tested, unit working as designed. cx paid in full via card, secured old ui in bin"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Herndon, VA 20171
Richard B.
Job Details:
06/16/2023
"CX complant. Dishwasher has F8E4 error code. Inspected unit and found F8E4 error code . Found float switch area dry , Found insulation chewed up from something , Rodent , Found main harness wires going to float switch severed , chewed in two , Ordering main harness, CX advised to put down some traps, Further work needed. RB; ordrng 1 W11662348 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVB0
Near Chesapeake, VA 23320
Branden R.
Job Details:
06/16/2023
unable to locate apt D . found all letters but D . found apt maintenance and was advised apt is behind all the onces i was walking around . found apt D and was advised by cx they canceled apt already . advised cx ticket must not have updated . and moved on
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Fairfax, VA 22030
Richard B.
Job Details:
06/16/2023
"CX complant. No ice. Prior diagnosis found unit needs door assembly. Door that was delivered is unaceptable . Bent section on bottom and foam spewing out onto stainless steel .Reordering door, Further work needed. RB; ordrng 1 W11465903 (door stainless)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rockville, VA 23146
Thomas B.
Job Details:
06/16/2023
Cx complaint unit is not working properly inspected unit found wire to drain pump clipped and separated from connection reseated and retightend tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Smoketown, PA 17576
Justin L.
Job Details:
06/16/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Martinsburg, WV 25401
Ken M.
Job Details:
06/16/2023
"Customer complaint is that the unit runs, but has no heat. Unit tested and issue confirmed. Element and thermostats tested good, but not getting 120 across the element. Found the L2 wire of the power cord burnt out below the connection, terminal block and wiring are not damaged. Cord did not fail because of abuse or poor installation. Customer needs a new power cord. Unit left unplugged.; ordrng 1 PT220L (cord-power)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Lothian, MD 20711
Shawn D.
Job Details:
06/16/2023
"replaced compressor and filter dryer vacuum system down starting cooling down unit ok; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Cartersville, VA 23027
Thomas B.
Job Details:
06/16/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control board tested board for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20011
Brian F.
Job Details:
06/16/2023
"Installed new doors, adjusted gasket seal with heat gun. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbine, MD 21797
Ricardo S.
Job Details:
06/16/2023
"the client complains that the unit stopped cooling so she turn off the unit for couple hours then turned back on and now the unit cooling fine. inspected unit,Fc temp 3 degrees, Rc temp 39 and ice bucket is full of ice, the drip pan is crooked.. order parts; ordrng 1 w11457241 (service kit) and 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/16/2023
"Cx complaint no ice. Unit needs ne water filter.Replaced water filter.Tested icamaker, it had no power. Bypassed optic sensor, the icameker received 120V but made a noise and didn't move. Water fill ok. Ordering optic sensor W10757851. Collected in full ($699.67). Cx asked me to leave the icemaker. Left icemaker with the cx (to be inatlled on the return visit).Returrn visit 6/23/23NO RI NO RI. Please d'ont send me back. Cx made me really nervous and anxious, talking on my ears and accusing me of non working thinghs. If I goback, I will not be able to finish the repair.; ordrng 1 W10757851 (optic sensor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cumberland, VA 23040
Thomas B.
Job Details:
06/16/2023
"Cx complaint unit is not working properly inspected unit ran tests found the gearcase is binding causing loud scrapping noises metal on metal cx has a video of it as well also the motor is Very Warm only after several mins of use ordering the gearcase, rotor, stator, and clutch will return with the slider ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W10902814 (washplate) and 1 W10752187 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMBS00
Near Williamsburg, VA 23185
Orbie
Job Details:
06/16/2023
"cx complaint after he replaced water valve and reinstalled unit into cabinet, powered unit on and heard hissing from rear of unit and no cooling. cx advised compressor runs but no cool. after powering the unit on, heard hissing from rear of unit around condenser. unable to properly verify where leak is coming from. after speaking w/ sealed system tech was advised to quote for all new sealed system but to advise cx repair will not be guaranteed as moisture has been introduced into system which could cause complications to repair. cx unsure if replace or repair at this time. if cx calls back unit needs (WP2263920) evap, (W10843121) drier, (W10822653) compressor, (WP2264004) condenser, (W10401891) tube-extns, (W11676464) process tube. completing job for now unless cx calls back."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesapeake, VA 23322
Branden R.
Job Details:
06/16/2023
cx complaint unit beeping . checked unit and found gasket not properly seating on frame of unit allowing water to drip down into tray and shut down . reseated gasket and tested unit is running as designed found way to much drain line causing drain pump to heat up and time out also . advised to properly drain line and unit is runnnig as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Pasadena, MD 21122
Israel R.
Job Details:
06/16/2023
Installed new bezel. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dover, PA 17315
Justin L.
Job Details:
06/16/2023
Cx complaint of right front valve issue. Was able to access unit and found that the right front valve rotates without stopping and is an issue. Ordering rf valve and once in office will need to set return; ordrng 1 W11620420 (rf valve)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Reading, PA 19608
Cody H.
Job Details:
06/16/2023
"CX complains unit lights are not turning on, cx also states the ice dispenser is not working and water is leaking from the RC evap. Found the LED lights on inside are all failed as well as ice dispenser motor had failed. Unit will need all LED lights and auger motor for return. CX EMAIL CONFIRMED.; ordrng 1 W10822606 (motor) and 1 W11509548 (auger shaft) and 1 W10830288 (led control) and 1 W11239944 (top leds) and 5 W10695459 (leds)s"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Sharpsburg, MD 21782
Ken M.
Job Details:
06/16/2023
Lid replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Milton, DE 19968
Michael E.
Job Details:
06/16/2023
CX complaint: F9 error code and display flashing. Tested and verified complaint. 120/120/240vac at terminal block. Wire harness and terminal block appear to be in good working order. At control we have 118 vac. Control flashing and will not go into diagnostic. Control board needed. Quoted CX price to replace control W11122560 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
UNKNOWN HOOD
Model UXT4030ADS2
Near Pasadena, MD 21122
Dustin F.
Job Details:
06/16/2023
Replaced fan motor and tested unit unit working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsville, VA 23111
Chris B.
Job Details:
06/16/2023
cx comp unit is very slow at making ice cx stated will not make but 8 cubes every 2-3 hours i advised cx this is normal operation of im found water flow suficiant fill tube was not frozen good flow to dispencer out of the door tested im working as desighned found fc -1called tech line spoke joe stated unit working as desighned sr#7736648694
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Middletown, PA 17057
Cody H.
Job Details:
06/16/2023
"CX states unit is heating but dishes are not drying. Ran unit through diagnostic test cycle, found unit element to be turning on and heating. CX complains unit fan does not turn on, this unit is not equiped with a fan motor. CX will need to use extended dry option and use hot water in sink so unit recieves hot water to the valve. Unit is working as designed, no further work needed."
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS00
Near Columbia, MD 21045
Alexander D.
Job Details:
06/16/2023
"cx complaint unit giving f2e1 error. inspected unit and verified complaint. all connections are secure and error persists after cycling power. ordering console. quoted cx 921.51, cx paid 811.51 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W10887855 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Robert W.
Job Details:
06/16/2023
Replaced sump unit tested and is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Columbia, MD 21045
Alexander D.
Job Details:
06/16/2023
"cx complaint unit runs louder than usual. inspected unit, no errors stored. ran test cycle and it sounds normal to me. found sound shield insulation behind toeplate that sits above drip tray is tore up so it cant cover sump asm and block noises like it should. ordering sound shiled insulation. call cx to schedule return visit once we have eta on part; ordrng 1 W11573700 (sound shield) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Rockville, MD 20854
Julian H.
Job Details:
06/16/2023
CX complaint about a leak from drip pan inspected & leak is not from drip pan is from FC evap drain clogged & door not closing all the way back without having it to push hard on it took FC apart cleared ice & adjusted door for proper closure tested & working properly CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details:
06/16/2023
"cx complaint unit wont drain. inspected unit and found lower harness to drain pump was severed. i was able to replace the lower harness with van stock and tested unit. unit now checks good.; ordrng 1 W11643701 (lower harness (FG VS)), used 1 W11643701 (HARNESS) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Lanexa, VA 23089
Orbie
Job Details:
06/16/2023
replaced control and both thermistors. advised cx to monitor unit for 24 to 48hrs for cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hampstead, MD 21074
Bernard M.
Job Details:
06/16/2023
"Replaced cam and tubing, dispensed water and it no longer drips, replaced cam and tightened down bolt so door wasn't loose when opening. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW03
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
06/16/2023
upon arrival noticed i did not have part intended. advised cx i will steam frost build and have correct harness on return visit. steamed frost build. advised cx they will be contacted for return visit.; ordrng 1 w11524653 (fcharness)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Bernard M.
Job Details:
06/16/2023
"Replaced console, after rebooting the buttons all chime when pressed. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/16/2023
"cx complaint of not being able to turn unit on, checked unit to find shaft of time had failed and came off with knob manfacture defecet ordering parts needed for repairs; ordrng 1 W11566735 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Jessup, MD 20794
Alexander D.
Job Details:
06/16/2023
"cx complaint unit making ice slowly. inspected unit and verified complaint. found a few batches of small cubes in container. tested icemaker and it harvested good but very little water filled. water dispenser is also very slow. removed filter and water started dispensing much faster. cx said the are on a well system that has been having problems recently. advised cx to replace filter with everydrop#1 and call back if issue persists. if cx calls back, send tech with icemaker(W11546935) and filter housing(W11162041)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
06/16/2023
"installed new harness, broil element and sensor, tested unit. Job complete"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Elkridge, MD 21075
Alexander D.
Job Details:
06/16/2023
cx complaint smelling gas when using oven. inspected unit and verified complaint. found bake burner wasnt converted to LP. cx still has orifices. converted burner to LP. tested unit. both oven and cooktop test good now. unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Ricky E.
Job Details:
06/16/2023
replaced coupler and cleared carbon build up.. the carbon build up was causing the noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Halethorpe, MD 21227
Alexander D.
Job Details:
06/16/2023
"cx complaint unit not making ice and fan is making buzzing noise. inspected unit and verified complaint. found fz evap overfrosted causing buzzing noise. other fans are good and no overfrosting on rc evap. found almost all thermistor tests in diangostics come back either shorted or open. test 56 showed E5 for a split second then changed to E0. ran harvest test and it didnt complete and icemaker didnt stop at home position. test45 filled good. pantry ui is working good. rc thermistor 4.94k, fz thermistor 25k, fz defrsot theristor 32k, rc evap thermistor 6.12k. called techline because overfrosting seems like a control issue now, sr#7736648789. TL recomended replacing control and icemaker. quoted 616.89, paid in full with c/c. advised cx to defrost unit 2days before return visit; ordrng 1 W11658802 (icemaker) and 1 WPW10675033 (control)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Silver Spring, MD 20903
Leon
Job Details:
06/16/2023
cx complaint clean cycle wont stay on. inspected unit and confirmed issue. customer was improperly using washer controls. educated customer on proper usage. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Beltsville, MD 20705
Leon
Job Details:
06/16/2023
cx complaint frig is leaking from freezer. inspecetd freezer found ice blocking drain. removed ice and confirmed ice was draining.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Washington, DC 20003
Samuel R.
Job Details:
06/16/2023
cx complaint unit filter head latch wont hold door.up.inspected unt and found latch to have failed and not hold filter head door up.WP2223877 1 tribles; ordrng 1 WP2223877 (door latch)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Georgetown, DE 19947
Michael E.
Job Details:
06/16/2023
Replaced the drive motor and capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Annandale, VA 22003
Richard B.
Job Details:
06/16/2023
"CX complant. Oven too cold. Inspected unit and did a 350 preheat at 3.03pm , Oven reached 389 at 316 pm taking 13 minuets. Advised CX could clibrate oven lower to even out and CX declined calibration at this time. RB"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Shippensburg, PA 17257
Fred G.
Job Details:
06/16/2023
cx complaint left front burner is not cycling correctly and oven temps are off. inspected unit and found left front infinite switch is getting 245.4vac. I found contacts inside switch are faulty and element is not cycling correctly. I also found temp sensor was reading 850ohms at room temp. unit needs left front switch and temp sensor to correct issue. once parts are in please call cx and set up return visit.; ordrng 1 WPW10434452 (infinite switch) and 1 WPW10181986 (temp sensor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Arnold, MD 21012
Israel R.
Job Details:
06/16/2023
Installed new glass and tested. Unit is back to normal operations. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shippensburg, PA 17257
Fred G.
Job Details:
06/16/2023
"cx complaint dishes are not clean at end of cycle. inspected unit and entered daig and found f7e1, f10e2. ran auto test and found no movement of water from wash motor. i removed front door panel and found 8 ohms from wash motor, i also found 124.5vac from control to wash motor. unit needs sump assy to correct issue. scheduled cx for 6/20/23; ordrng 1 W11416362 (sump assy)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Mount Airy, MD 21771
Sal R.
Job Details:
06/16/2023
"CX complai t was that the cooktop was not connectored and secure to the unit from the last visit as weel as the front left burner is still not igniting. I found that the burner cap is not sitting fluch on the head due tio the tilps not molded correctly. I attempted to file down the tips but was not filing evenly. I am orderign 1 burner head for the FL burner (WPW10406878). Once the part is avalible and the contract is apporved, please have someone form the office call to set a return date.; saved tckt"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS04
Near Chambersburg, PA 17202
Fred G.
Job Details:
06/16/2023
found screws for mag were wrong and would not work for install. part is being researched; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/16/2023
"i was able to access unit and replace bake burner, ignitor, screws. tested unit and found unit now checks good. collected $120 for labor"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Locust Grove, VA 22508
Tanner B.
Job Details:
06/16/2023
"Installed new gearcase and slider , tested unit. Job complete"
We serviced a
WHIRLPOOL RANGE
Model RS696PXGB13
Near Poquoson, VA 23662
Justin W.
Job Details:
06/16/2023
cx complaint unit not heating properly. checked unit to find bake element open. confirmed control relays working by cycling broil and feeling it get hot. element able to be replaced without pulling unit screws came out easily.; ordrng 1 WPW10207397 (bake element 66.24)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chester, VA 23836
Chris B.
Job Details:
06/16/2023
replaced sump tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Daniel J.
Job Details:
06/16/2023
no spin not agitation checked cap found connectors open sugguest new cap hum no movement from drive motor customer declined due to price paid 120 by check 2491
We serviced a
JENN-AIR MICROWAVE
Model JMC2427LM00
Near McLean, VA 22101
Jason A.
Job Details:
06/16/2023
CX complaint MW door not closing. Conduit box has a switch installed - see SDpics. Advised CX & showed pics. Installed spacers & trim & HW. Test door for proper operation & test for heating > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLP36FMS00
Near Springfield, VA 22153
Demonte S.
Job Details:
06/16/2023
Installed Ice Maker. Tested the unit. Unit is working as Designed. (Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Arlington, VA 22201
Jason A.
Job Details:
06/16/2023
"NO SHOW: This should have been a 1st call complete. Use hairdryer to soften seal. Press back into door groove. Apply silicone sealant if needed. Send previous tech back; ordrng 1 8201711 (Silicone Sealant, CLEAR)"