We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dumfries, VA 22025
Demonte S.
Job Details:
06/19/2023
"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding the Vacuum. Filled the unit with R600 A, with 2.4 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Please see Sd Pictures if any questions.)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
David J.
Job Details:
06/19/2023
CX was a no-show had Office call got no answer and no voicemail waited 10 minutes and moved on
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Owings Mills, MD 21117
Emmanuel R.
Job Details:
06/19/2023
Replaced hub and splutch missing teeth makiing a loud noise. Tested unit.Unit is now working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Brambleton, VA 20148
Richard B.
Job Details:
06/19/2023
"CX complabt. Sparks continusly. Inspected unit and one of the igniters is shorting out on occassion allowing unit to spark ;Ordering igniters , module and harness. RB; ordrng 2 W11507532 (igniter LR RR)s and 3 W11507531 (IGNITER LF RF CF)s and 1 WPW10475149 (m0odule) and 1 W11561443 (harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
06/19/2023
"assisted ca with repair, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB950YW0
Near Potomac, MD 20854
Roberto I.
Job Details:
06/19/2023
Replaced parts and ran a test cycle. The unit worked as designed and didn't leak
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt750sakz0
Near Baldwin, MD 21013
Bernard M.
Job Details:
06/19/2023
Cx cancelled in driveway. Moving on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Arlington, VA 22201
Lloyd B.
Job Details:
06/19/2023
"Cx complained of gasket issues. Inspected the unit and found the gasket on the left side was coming off top to bottom. Reinstalled gasket but then there was a gap. Applied heat around gasket and there is a seal top to bottom, see sd pic. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Potomac, MD 20854
Julian H.
Job Details:
06/19/2023
replaced sump & working
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Keswick, VA 22947
Kyle A.
Job Details:
06/19/2023
Replaced broken oven glass. Cx had replacementent part. Unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Millville, DE
Frederick R.
Job Details:
06/19/2023
CX complaint is oven too high. Inspected/tested and found unit was never calibrated at all by prior tech. Initial 35 was about 50deg over. Calibrated down to -15 and got range within 15 deg. Unit is working as designed. Explained to CX how unit works and why they were having the issues. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Washington, DC 20002
Shawn D.
Job Details:
06/19/2023
CX complaints the door comes apart.inspected door to find that adhesive not holding any more door now seperating.Door is defective ordering new door.part is in stock so put CX on schedule.; ordrng 1 W11173813 (door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Arlington, VA 22201
Lloyd B.
Job Details:
06/19/2023
"Cx complained the unit did not cool. Installed new fan motor, removed ice and set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Salisbury, MD 21804
Michael E.
Job Details:
06/19/2023
"CX complaint: no water or ice. Tested and verified complaint. I found the water valve in the wall behind unit was off. I opened valve, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL HOOD
Model KXD4636YSS3
Near Bel Air, MD 21015
Neil H.
Job Details:
06/19/2023
"CAM WAS LAYING IN THE BOTTOM BY THE BLOWER GOES UP AND FALLS BACK DOWN SPRING,ARM AND SWITCHES POSSIBLY MORE BUT THOSE PARTS NEEDED AT FIRST CX WILL THINK ABOUT IT OR REPLACING DOWN DRAFT $120 COLLECTED; ordrng 1 W11666423 (COVR-SWTCH) and 1 WPW10421277 (arm-motor) and 1 WPW10469579 (spring)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Chesapeake, VA 23322
Zachery R.
Job Details:
06/19/2023
"cx complaint water disepnser is too loud, water is not cold enough, and rc door opens too wide. checked unit. verified dispenser is a little louder than usual and water temp is at 53 degrees, unit dispalying f6e1 communication error, f3e2 temps are ideal in both sections. rc thermistor slightly out of range, ordering acu, ui, thermitstor, and returning with valve. advised cx they will be contacted for return visit.; ordrng 1 W11626109 (acu) and 1 WP2188820 (temp sensor) and 1 W11626108 (ui)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS2
Near Wilmington, DE 19802
Taylor F.
Job Details:
06/19/2023
"Cx cancled at the door, they found the cause of the smake and fixed it themselves. Job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Fredericksburg, VA 22407
Robert W.
Job Details:
06/19/2023
"Replaced acu, interlock and arm unit testef and is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/19/2023
"cx complaint of door on unit not making noise when opening,checked unit to find no error codes at thsi time,found noise coming from kick plate when opened,found that the kick plate on unit was not seated fully on studs,reseated kick plated tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/19/2023
"cx complaint of unit sqeekling,checked unit to find no error codes at thsi time,found waer on splutch also found play in agatior ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/19/2023
"cx complaint of unit not heating,ran unit through diag found no error codes at this time tested unit muliply time and was unable to duplicate problem tested works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Warrenton, VA 20187
Daniel J.
Job Details:
06/19/2023
complaint dishwasher not draining found piplar in sump nolonger attached replaced drain on this vist tested washer motor moving water and spray arms spraying unit now draining
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Warrenton, VA 20187
Daniel J.
Job Details:
06/19/2023
fridge ice dispensed on its own three times this past month when this occurs unit wont dispense water or ice for hours and front ui panel unresponsive for hours light stays on makes beep but no changes in selections unplug unit and waits till the light goes out before being able to dispense water or ice ordering ui harness door chute; ordrng 1 W11533213 (ui) and 1 W11087492 (switch) and 1 W10704135 (paddle jumper harness) and 1 W11189145 (door ice)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Frankford, DE 19945
Frederick R.
Job Details:
06/19/2023
"CX complaint is wobbling and sqealing. Inspected/tested and verified CX complaint. Replaced belt from prior diagnosis and no change. Reploaced belt and splutch from VS and still no change. Removed belt to isolate motor and pulley and no noise. Ordering gearcase. Suspension checked good. 2 ct gercase job; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS), used 1 W10721967 (CAM FRVS), and 1 W11239857 (BELT FRVS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/19/2023
Cx complained the unit did not wash. Inspected the unit and found an error code F6E0. The unit then filled in diagnostics and then made a humming noise but did not spray water. Unit needs new sump assy; ordrng 1 W10805015 (sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/19/2023
"installed parts, unit xks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
06/19/2023
"noise during final spin. cust played video, noise is coming from gearcase. ordering gearcase, belt, actuuator and splutch.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11239857 (belt) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Winchester, VA 22601
Ezra M.
Job Details:
06/19/2023
"tested unit, no errors stored. ran diag cycle, front left foot not installed properly, unit not balancing. reinstalled foot, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near South Bethany, DE 19930
Frederick R.
Job Details:
06/19/2023
"Replaced evaporator, compressor, drier and installed coupler per prior diagnosis. Ressure tested with nitrogen and found no leaks. Vac'd down to 30in for 15mins and then filled with 4.25oz of R134a. Final low side pressure was dead at 0. Unit is now cooling. INformed CX about 12hrs for unit to get to temps because it was already slightly cooled. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Laurel, MD 20707
Samuel R.
Job Details:
06/19/2023
cx complaint unit is not sparking on right front burner inspected unit and could confirm.found rf ignitor to be bad.would go in and out.all other burners worked fine.unit will nedd rf burner W11485872 special order; ordrng 1 W11485872 (rf burner)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Edgewater, MD 21037
Shane B.
Job Details:
06/19/2023
installed ordered part and tested unit for cx. unit completed service cycle with no leaks or issues. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Sykesville, MD 21784
Marc M.
Job Details:
06/19/2023
cx complaint unit runs but will not heat. inspected unit and found failed high limit thermostat. replaced with parts from van stock. double checked heater to ensure it is not shorted to ground. found no continuity between element and housing. unit now checks good.
We serviced a
KITCHENAID DISPOSERS
Model KCDS075T2
Near Derwood, MD 20855
Julian H.
Job Details:
06/19/2023
replaced disposer tested & working
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Arnold, MD 21012
Israel R.
Job Details:
06/19/2023
Customer complaint unit is not making ice and is not cooling. Customer had it off and found the evaporator was full of frost Cx stated that he defrosted and after a coupler of days it was overfrosting again. I tested thermisotr and is ice water is reading 8k ohms I tested compressor and is reading 1.0 amps. Good frost pattern. evap Fan is working. Tested heater and is 38 ohms. Fuse is good. I tested thermisor at the board and is reading 8k. Quoted for board. Collected in full. Unit is good.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near Annandale, VA 22003
Demonte S.
Job Details:
06/19/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has Frost in the Freezer Section. Checked the Door Seal to the unit. Top right corner of the Door Seal isn't Sealing. This is allowing air into the freezer to create Ice & Frost. Removed all Ice / Frost. Heated the Door Seal. Door is now sealed. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Pasadena, MD 21122
Israel R.
Job Details:
06/19/2023
"Replaced inner door panel, Tested unit and unit is not leaking unit is back to normal operations."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Washington, DC 20037
Sherwood
Job Details:
06/19/2023
cx complaint metal piece fall off. arrived and could confrim tub pin has fell off. therer is a lifetime warrintty for parts and labor. ordering tub.; ordrng 1 WPW10681507 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details:
06/19/2023
CX complaint FRIDGE not making ice. Frost again in FC forming on shelves & items. Found ice formation bottom edge of FC base c& inner door. Rails are frozen again after I wiped most of the grease off. Grease is not rated for FC temps & harden slowing down door closing. I had leaned unit back as high on the levelers as possible. Called techline to report. JJ to RETURN > JJ; ordrng 1 LOOK (LOOK - JJ to RETURN) and 1 W11241580 (Rail bracket L) and 1 W11241268 (Rail bracket R) and 1 W10887787 (toe plate)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Baltimore, MD 21231
Shane M.
Job Details:
06/19/2023
"cx complaint the unit isnt powering on. got unit into test mode after 3 tries. F6E2 unit a stackbable in tight closet sittin in a pan. advised cx pan will get destroyed when removing dryer/washer. advised to have a new pan for reinstallment. $816.70 cx paid in full by card . 2nd tech needed, extra time needed. W11441123 W11458148 . Look (LOOK); ordrng 1 W11458148 (panel) and 1 W11441123 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Hanover, MD 21076
Alexander D.
Job Details:
06/19/2023
cx complaint door seal is tearing and wire mesh inside is damaging clothes. inspected unit and verified complaint. ordering door seal and returning with preid adhesive. call cx to schedule return visit once we have eta on part; ordrng 1 W10906683 (door seal)
We serviced a
WHIRLPOOL DISHWASHER
Model Gu3200xtxb4
Near Nottingham, MD 21236
Dustin F.
Job Details:
06/19/2023
"Upon arrival, CX stated she tried to cancel her appointment but couldnt get through. no charges needed no work done."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Odenton, MD 21113
Israel R.
Job Details:
06/19/2023
replaced control. applied sealer gum and silicone. unit is now quiet when damper is opening and closing. unity working as shpuld.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/19/2023
Cx complaint unit is not drying clothes fully in automatic cycle inspected unit is heating properly has plenty of volume coming out the back cx states no issue if he runs on timed dry ordering the moisture sensors and electrodes for return visit; ordrng 1 WPW10298258 (harns-wire) and 2 WP3387223 (electrode)s
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near Arlington, VA 22205
Lloyd B.
Job Details:
06/18/2023
Cx complained the unit leaked. Inspected the unit and found water under the middle of the sump assy on the floor. Unit needs new sump. Service declined. Job complete; ordrng 1 WPW10455260 (sump assy)
We serviced a
KITCHENAID DISHWASHER
Model KUDU03FTSS0
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/18/2023
Cx complalined the door made noise during opening. Inspected the unit and found noisy springs and links. Installed new parts and tested and the door no longer makes noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Annandale, VA 22003
Lloyd B.
Job Details:
06/18/2023
"Cx complained the unit did not cool. Inspected the unit and found that there are lights, but nothing is running. Checked in step 3 of diagnostics and all the fans and damper run. Step 4 the compressor ran. Unplugged the unit and reconnected and all the lights, fans and compressor began to work. Job complete"
We serviced a
JENN-AIR OVEN
Model JMW2427IL02
Near Springfield, VA 22153
Lloyd B.
Job Details:
06/18/2023
"Cx complained the units microwave did not work. Inspected the unit and found an error for magnetron generation problem. The mag tube is broken. Also, the oven door switch is broken. Unit needs new magnetron, appliance manager and door switch oven; ordrng 1 W11346197 (magnetron) and 1 W11325784 (appliance manager) and 1 W10883049 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Lloyd B.
Job Details:
06/18/2023
Cx complained the unit did not cool. Inspected the unit and found that the rc is 50 degrees. Unitr needs new compressor and drier. Sealed system tech required. 2 job count.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Alexandria, VA 22309
Lloyd B.
Job Details:
06/18/2023
Cx complained the unit dripped. Inspected the unit and found the water dripping from the filter housing. Unit needs new housing and valve.; ordrng 1 W11043013 (valve) and 1 W11346622 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Springfield, VA 22150
Lloyd B.
Job Details:
06/17/2023
Cx complained of bad lights. Installed new led's and tested and the lights are now brighter. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Stafford, VA 22554
Robert W.
Job Details:
06/17/2023
Cx Complaint is the unit is leaking and RC door not closing. Inspeted unit and found FC drain clogged cleared and unit is draining also found RC door not wanting to close due to bracket failed and isnt holding draw.; ordrng 1 W11368751 (bracket) and 1 W11512417 (Drain)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Sterling, VA
Jason A.
Job Details:
06/17/2023
CX complaint RANGE cooktop LF burners noise. Verifed complaint. Cleaned casting flaw on burner base. Tried to adjust trim simmer. Noise only when burner is at higher flame settings. See Notes for correct address & CX name spelling & CX availability going on vacation > JJ; ordrng 1 W11443594 (LF burner base) and 1 W11436986 (LF burner head) and 1 W11109973 (Valve LF) and 1 W11662212 (LF orifice holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Sterling, VA 20164
Jason A.
Job Details:
06/17/2023
CX complaint FRIDGE making ice but doesnt dispense. Checked solenoid changes from cubed to crushed ice. Taped down door switches. auger motor turns yoke is turning but motor shaft threads are stripped. Yoke stops turning when held down. Ordering divider. Tech might have to cut out the motor once threaded shaft is stripped & wont separat > JJ; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/17/2023
Cx complained the unit did not operate. There is a screw that stripped and broke 2 tools. ONLY JJ NEEDS TO RETURN; schdld next appmnt for 6/20 TUE !
We serviced a
MAYTAG WASHER
Model mvwb835dw4
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/17/2023
Cx says she bought the part and is waiting for it to arrive and will call us when it does.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Stafford, VA 22554
Robert W.
Job Details:
06/17/2023
"Replaced transformer, mag,cap, fuse unit tested and is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
06/17/2023
Cx Complaint is the unit isnt heating. Inspected unit and found unit not heating good power pulled unit apoart and found the element is testing open replaced and tested unit is working peroperly.
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Reston, VA 20194
Jason A.
Job Details:
06/17/2023
"CX complaint COOKTOP burner constant sparking - ghost sparking when burner is lit. Verified CENTER burner. Replaced center spark module. Side cooktop screw & clips stripped or loose & doesnt secure cooktop to base. Test Center burner still sparking & now 2 others are sparking on low simmer. Checked polarity & voltage at outlet. 2 left burners not ghost sparking, Checked grounding screw to all spark modules tight. Spark electrodes. Need gas flowmeter to check on return. 2 cooktop side screws & clip for cooktop not listed on parts list. Previous tech did not re-install. Returning tech need to call techline to get those part numbers> JJ; ordrng 1 W11043467 (Center burner base) and 1 W10759294 (Center orifice holder) and 1 W10692365 (CENTER electrode) and 3 W11601369 (CENTER, RIGHT RR, RIGHT FRNT spark modules)s and 1 LOOK (LOOK - call techline) and 1 W10617810 (RF electrode) and 1 WPW10571489 (RR electrode) and 1 gasflowmeter (gas flowmeter)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Bumpass, VA 23024
Robert W.
Job Details:
06/17/2023
"CX Complaint is the unit isnt washing. Inspected unit and found the unit is giving error for wash motor, Unit will need motor to fix issue. Ordering Sump; ordrng 1 W11460946 (Sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Mineral, VA 23117
Robert W.
Job Details:
06/17/2023
Arr at cx and open up overlay and found its damaged reordering overlay.; ordrng 1 W10746278 (Overlay)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Unionville, VA 22567
Robert W.
Job Details:
06/17/2023
"Arr at CX and CX stated this should have been in warranty, Advise CX to contact warranty company to have it dipatched properly. Cancel appt; ordrng 1 W11610999 (Evap) and 1 W11664342 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Salisbury, MD 21801
Frederick R.
Job Details:
06/17/2023
"CX complaint is no ice and no cool. Inspected/tested and found room temp in RC and 42deg in FC. Evap frozen over. Verified harness issue. IM has defective couplers on noth the auger and the ice bin. Ordering heater, ice bin, coupler and mounting plate. Lowes contract will need auth. Cannot rechedule. CX informed to have unit empty upon return appt; ordrng 1 W11650661 (heater) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling) and 1 WPW10293212 (chute)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fruitland, MD 21826
Frederick R.
Job Details:
06/17/2023
Replaced motor and blower wheel per prior diagnosis. Tested after repair and the dryer is is working and heating properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Princess Anne, MD 21853
Frederick R.
Job Details:
06/17/2023
"CX complaint is WM loud noise. Inspected/tested and found unit taking off in sping and loud screeching noise. Replaced hub from VS. Washplate comes off easily with dryer belt. No visible sign of an oild leak at gearcase but unit slams all over the place. CX washes bog beds and blankets. Checked suspension which checked good. Ordering gearcase, splutch, belt and motor for return visit. 2ct gearcse job CX also had water inlet issues so I replaced inlet valve. Cannot reschedule at this time; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Salisbury, MD 21804
Frederick R.
Job Details:
06/17/2023
CX complaint is lid locked and drain will not shut off. Upon arrival unit was unplugged. When plugged in unit immediatley went into drain and lid stayed locked. Had CX reset breaker and it unlocked. Pulled F9E1 code. In test mode lid lock would only function sparatically (2 out of 20 times). Made sure lid lock was connected to control properly and verified 120vac into control. Ordering control and lid lock. Both in stock at Tribles. rescheduling CX for wed 6/21/23; ordrng 1 W11510463 (control) and 1 W11394572 (lid lock) and 1 look (look)
We serviced a
JENNAIR RANGE
Model JGRP548HL01
Near Falls Church, VA 22043
Lloyd B.
Job Details:
06/17/2023
Cx complained neither oven worked. Installed new control and spark module and tested and neither oven still worked. Checked the outlet and it is correctly polerized. Checked for neutral between the 2 spark modules and it is there. The unit sparks but there is no gas letting in. TECH SUPPORT NEEDS TO BE CALLED. Bringing gas valve in case.; ordrng 1 W11239228 (gas valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAM01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
06/17/2023
"Cx Complaint is the unit is making noise. Inspected unit and found the damper is making tons of noise. Replaced and unit is working properly, Also found when leaving Cx was going to replace filter and found the housing is damaged not allowing filter to come out. Ordering filter housing.; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Falls Church, VA 22043
Lloyd B.
Job Details:
06/17/2023
Cx complained of damage. Installed new cooktop with obviously no damage. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near Falls Church, VA 22043
Lloyd B.
Job Details:
06/17/2023
"Cx complained the unit did not heat. Inspected the unit and found that it runs, but there is a clicking noise the whole time and there is no heat. There is a code in diagnostics for appliance manager. Could not activate any components in diagnostics. Cx is waiting for an email picture of the pop so I really couldn't continue. In addition, the unit would NOT pull out of the custom cabinetry. Need to pre id the magnetron, appliance manager and switches whenever the cx calls back and has the microwave pulled out a little and email a pop to the email on the TY card; ordrng 1 W11512477 (appliance manager) and 1 W11512457 (magnetron) and 3 W11512093 (door switches)s and 1 W11512016 (housing)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Jason A.
Job Details:
06/17/2023
"CX complaint FRIDGE doesnt dispense ice & condensation & frost in ice bin. Has to stuff a towel in opening & turn off icemaker. Installed parts, More parts needed. Will use control kit on return. Chute not in stock. JJ to RETURN > JJ; ordrng 4 WPW10272364 (CHUTE screws (4 needed))s and 1 W10793258 (ice chute) and 1 W11228132 (coupler) and 1 LOOK (LOOK)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Berlin, MD 21811
Frederick R.
Job Details:
06/17/2023
"CX complaint is condensation in fridge. Inspected unit and found cabinet and liner defective with big gaps between body and liner, CX ony lives here part time. I need to call WPTL on this next week. RC door will not seel because bottom of unit is bowed inwards.; ordrng 1 look (look)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Jason A.
Job Details:
06/17/2023
"CX complaint FRIDGE doesnt dispense ice & condensation & frost in ice bin. Has to stuff a towel in opening & turn off icemaker. Installed parts, More parts needed. Will use control kit on return. Chute not in stock. JJ to RETURN > JJ; ordrng 4 WPW10272364 (CHUTE screws (4 needed))s and 1 W10793258 (ice chute) and 1 W11228132 (coupler) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fredericksburg, VA 22406
Robert W.
Job Details:
06/17/2023
"CX Complaint is the unit is making noise when door is opened. Inspected unit and found door making noise, Found hinge clicking tighen up hinge screws and tested unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Lloyd B.
Job Details:
06/17/2023
"Cx complained the unit did not cool. Inspected the unit and found the evap fan motor runs, the damper opens and closes and the thermistors read correctly in diagnostics steps 1-5. There is a decent frost pattern but tech support needs to be called. Cx says on max cool, the unit does not reach temp. The rc is 39/40 on max temp and the fc is 10 degrees. Unit needs new led's. TECH SUPPORT NEEDS TO BE CALLED FOR THE COOLING ISSUES.; ordrng 4 W11632139 (led)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Lloyd B.
Job Details:
06/17/2023
"Cx complained the unit leaked. Inspected the unit and found that dispensing water, there was no leak. Also, cycled the ice maker and it did not leak. There was slight drain tube cloggage. Removed clog and poured water in the drain pan to make sure the pan wasn't cracked. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Stafford, VA 22556
Robert W.
Job Details:
06/17/2023
"CX Complaint is the center burner not working. Inspected unit and found the center burner not igniting properly, Ordering center burner; ordrng 1 W11475513 (center)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fairfax, VA 22032
Lloyd B.
Job Details:
06/17/2023
Cx complained the ujnit did not operate. Inspected the unit and found the cx wasn't holding the start button hard enough for it to start. Cx instruct. Job cojmplete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reston, VA 20191
Jason A.
Job Details:
06/17/2023
"CX complaint DRYER not heating. Checked L1 & L2 voltages. Replaced TCO & thermal fuse. Test DRYER heats > JJ; ordrng 1 WP3392519 (Thermal fuse, JJ/ VS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Vienna, VA 22181
Jason A.
Job Details:
06/17/2023
CX complaint FRIDGE partially cooling. FC items not freezing. Checked thermistors & 6hour MAX / AVG / MIN history. Pulled out unit & cabinet & compressor not running hot. Condenser fan intake not blocked. RC evap has corroded copper tubing & mastic falling apart. Plug unit into killawatt & ran test 38 100% only getting 145W idicating low refrigerant. Verified test FC RC defrost htr & 3way valve. 4COuntSealSyst - JJ TO RETURN > JJ; ordrng 1 W11548259 (condenser) and 1 W11592010 (compressor kit) and 1 W11291123 (RC evap incl htr) and 1 LOOK (4COuntSealSyst - JJ TO RETURN)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS00
Near Vienna, VA 22181
Jason A.
Job Details:
06/17/2023
CX complaint LEDs - all LEDs not working. Verfied complaint. Replaced ALL LEDs. RC top LEFT corner previous tech scratched wall opening. See SDpics. None of the LEDs working after replacements installed. Top panel cannot remove due to cabinet doors in the way. Had CX reset breaker & now all LEDs are working > JJ
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Alexandria, VA 22312
Jason A.
Job Details:
06/17/2023
"CX complaint MW doesnt heat. Frozen items reheat but only partial heated & parts still cold. Checked for error code. IN TOOLS selection turntable is ON. Component activation turntalble motor not turning constantly - stops. Verified by heating a large bowl of ice. Inspected MW doors & found MW wall gap between inner & outer door sections. See TSP W11493384. Checked MW frame for flatness & gaps. MW door falls & CX states door error - have to open & close door to MW to heat. Parts OOS. 2Tech required to split MW & OVEN sections to replace turntable motor. > JJ; ordrng 1 LOOK (LOOK - 2Tech required to split MW & OVEN) and 1 W11639555 (MW inner door) and 1 W11200398 (MW outer panel SS) and 2 W11662213 (MW hinges, 2 needed L & R)s and 1 WPW10128850 (Arm lever assym) and 1 W11214480 (Arm slider) and 1 W11449277 (Harness interlock assy incl switches) and 1 W10815465 (Apl Mgr MW)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Stafford, VA 22556
Robert W.
Job Details:
06/17/2023
"CX Complaint is the unit turntable not working, Inspected unit and found motor getting power not moving also found control not operating properly display cutting off. Ordering motor; ordrng 1 W10642989 (MOtor) and 1 W11342846 (Control)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Ocean City, MD 21842
Frederick R.
Job Details:
06/17/2023
Called CX to get unit number and he cancelled appt over the phone. Says he tried to get ahold of us to cancell. Unit corrected itself. No service rendered. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lewes, DE 19958
Frederick R.
Job Details:
06/17/2023
CX complaint is unit no ice. Inspected / tested and found since repair low pro IM working as designed. IM in FC was not working. Inspected and found bail arm set in off position. Corrected bail arm and watched IM harvest and fill with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WDT750SAKZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/16/2023
"i was able to access unit and replace the dispenser as per previous tech with van stock. i tested unit and found unit now checks good.; ordrng 1 W11412300 (dispenser (FG VS)), used 1 W11412300 (DISPENSER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chester, VA 23831
Joseph D.
Job Details:
06/16/2023
customer complaint unit leaking while training found coupler to drain and floor pinch shut due to installation rerouted and you didn't no longer leaking quoted customer for control panel customer decline trail control panel do not Auto part; ordrng 1 W11460908 (Panel)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/16/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Richmond, VA 23223
Chris B.
Job Details:
06/16/2023
cx comp unit will not dispence ice insp unit conf cx comp foun d ice bin not seaetd into tracks allowing yoke not to engage bin advised cx of use and care seated bin tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stafford, VA 22554
Robert W.
Job Details:
06/16/2023
"Cx Complaint is the dryer is cutting off. Inspected unit and found unit is operating but is cutting off. Pulled unit tested eveything and found all is good nothing is shorted, Ordering Timer and board to fix issue; ordrng 1 WPW10476828 (board) and 1 WPW10185992 (Timer)"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Samuel R.
Job Details:
06/16/2023
"cx complaint unt is not powering on.inspected unit,found unit unplugged but got error code EA.checked pressure switch and found switch bad.unit will need a new pressure switch W11662130 special order; ordrng 1 W11662130 (pressure switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/16/2023
"cx complaint of unit filling and filling ,also a non stop spinning when cycle was complete,checked unit to find no error codes at this itme ran unit with no problem did find and hear paly in drive shaft found the pressure switch on board to be failing ordering parts needed for repairs; ordrng 1 W11513246 (CNTRL-ELEC) and 1 W11510461 ( WASHPLATE) and 1 W10752187 (screw) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 LOOK/LOOK"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Richmond, VA 23233
John P.
Job Details:
06/16/2023
"cx complaint unit still tapping, checked unit found ACU cover not closed tapping side of cabinet, closed cover, tested found unit still shacking while spinning with load, adjusted front left foot to level and help with shacking. with nothing in machine unit spins fine, once load is in unit can feel vibrations through floor advised cx this normal concsidering unit has dryer on top and unit is on 2nd floor and in a drain pan."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Reston, VA 20190
Simon
Job Details:
06/16/2023
CX complaints dish washer not turn on.UNIT checks replace control unit tested .UNIT works as designed.SZ
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Richmond, VA 23223
Chris B.
Job Details:
06/16/2023
cxc omp unit will not work and only states wash insp unit conf cx comp foound error f2e1stuck key f8e1 long fill code found when entering diag mode and engaging cold valve unit is very slow fill hot valve flows good unit will need valve and also second man to help move unit to be able to axccess rear of unit to installed valve and get to water valves; ordrng 1 W11222849 (valve) and 1 look (look)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Toano, VA 23168
Orbie
Job Details:
06/16/2023
cx complaint unit not simmering. checked unit. everything working as designed on unit. advised cx to monitor future operation and to call back if still has issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, VA 23146
Thomas B.
Job Details:
06/16/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, rotor, stator, and control tested and Inspected for proper use unit now functions Normally"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Reston, VA 20194
Simon
Job Details:
06/16/2023
CX complaint error code not filling properly F8 E1 .UNIT checks component activation MODE .few component not responding .ORDERED control board and inlet valve.SZ; ordrng 1 W11220230 (INLETVALVE) and 1 W11543998 (CONTROL UNIT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hertford, NC 27944
Austin D.
Job Details:
06/16/2023
came out to resolve hte issue. disassembled as needed. repalxced all parts and put the unit back togehter. tested operationn. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bolivar, WV 25425
Daniel J.
Job Details:
06/16/2023
per notes replaced main acu and sump tested moving water and draining no leaks
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near McLean, VA 22101
Jason A.
Job Details:
06/16/2023
CX complaint DRYER squealing. Found idler wheel locked up. Support rollers checked & in good condition. Replaced idler & test unit heats & wiith load unit is quiet > JJ