Service History 453 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Salisbury, MD 21804

Michael E.

Job Details: 06/19/2023

CX complaint: not drying. Tested and verified complaint. Unit is tumbling andf heating. I found unit failed air flow test in the red with an electroninc air flow tester. I found house venting is restricted and a tear in the vent just behind unit. I informed CX of my findings. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

cx complaint is unit with no water confirmed issue water lines wasnt frozen over and the unit was making ice with no issue went to the back tested power coming into vavle and got 120v going into it the water side but no humming cx would need new vavle; ordrng 1 W11546685 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, VA 22304

Demonte S.

Job Details: 06/19/2023

"Installed the Compressor, Coupler & Access Valve. Pulled a Vacuum. Unit is holding a Vacuum. I then filled the unit with R600 A of 2.4 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler ( DS / Vs)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ01

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/19/2023

"cx complaint FC light out. I found FC led is faulty. replaced LED with van stock and found unit now checks good.; ordrng 1 W10695459 (led (FG VS)), used 1 W10695459 (led) from stock"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/19/2023

"Replaced timer but unit is still only heatining or turning on past 50mins mark.Bellow 50mins is unresponsive.I noticed the unit is missing the ground on the power cord.Its a prong cord with one of the prongs sideways.It wont connect to outlet without a adapter. Advised to replaced power cord and 3prong 120v power cable and monitor unit.If unit still doesnt wpork propery ,call us back out."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/19/2023

per notes replaced diffuser and tested with door switch opening and closing no noise present

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Daniel, WY

Michael E.

Job Details: 06/19/2023

Replaced the drive motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

replaced front panel of DW and ran test cycle. unit works as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

CX complaint about RC light not working found that door switch has no resistance it seem like internal spring broke(not caused by CX) ordering part; ordrng 1 W11384469 (door switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/19/2023

oven functions nt always respondoing found f6 e4 error stored repalced console tested no errors after testing

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

"CX complaint about door on rh side swings open found that stop pin on hinge unthread itself out causing stop not to catch pin is good just needed to placed it back apply loctite to both hinges from VS working fine now; ordrng 2 WP4210460 (adhesive for restock jh vs)s, used 2 wp4210460 (loctite for restcok jh vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Salisbury, MD 21801

Michael E.

Job Details: 06/19/2023

"CX complaint: unit leaking under right side of door. Tested and verified complaint. I found the door was very misaligned, causing door to leak on right side. I adjusted the level legs, tested unit and it is now working properly. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/19/2023

"CX complains unit is leaking. CX is within manufacture warranty with POP. Ran unit through test cycle with no leaks, no errors. Ran unit through quick cycle with no leaks no errors. Found water pipe under sink to be leaking. showed CX and reccommended CX gets plumber. Unit is working as designed. no further work needed. CX EMAIL UPDATED."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Washington, DC 20017

Shawn D.

Job Details: 06/19/2023

CX complaint oven not heating.Install the order gas valve and tested no gas leak both oven heating.unit works properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/19/2023

Cx complaint unit not making ice after last repair. Verfied complaint and all connections are secure. Unplugged 5 minutes and attempted to jump but no rotation. Checked voltage and found none to ice maker. Checked p3-3 to p1-2 and found control not sending voltage. Ordering control and once approved office will need to set return; ordrng 1 W11043763 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near East Petersburg, PA 17520

Cody H.

Job Details: 06/19/2023

"Was able to access unit and replace parts per previous visit. Unit is working as designed, no further work needed."

We serviced a

KITCHENAID HOOD

Model KVWB600DSS3

Near Gaithersburg, MD 20882

Marc M.

Job Details: 06/19/2023

cx complaint leds not powering on. inspected unit and found unit recieving 4.8vdc to the front left and right leds. unit will need new leds assemblys. cx states unit is within factory warranty but could not demonstrate the proof of purchase on receipt from retailer (best buy). cx will obtain copy of proof of purchase and resubmit claim under warranty.; ordrng 2 W11493395 (led)s

We serviced a

WHIRLPOOL COOKTOP

Model KCES556HSS00

Near Washington, DC 20007

Sherwood

Job Details: 06/19/2023

cx damaged to cooktop. arrived found damaged installed new cooktop. repair complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Newport News, VA 23606

Justin W.

Job Details: 06/19/2023

replaced ui control never arrived. tested unit working as designed placed ui in bin for core

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Pikesville, MD 21208

Brian R.

Job Details: 06/19/2023

cx complaint is hinges didnt come with covers and theres a ticking or tpping sound every time unit comes on. herd sound and checked unit. hindge covers missing as well as tapping sound was fan blade in back hitting wire harness and cut one wire and into others. was able to move and sound went away. also rear cover damged when delivered. cx does not want wires repaired and harness is not available. advised unit will need to be replaced and she will need to call them back as unit does not have part for repair yet. went over with her. unit was sent damaged and non repairable as we cant get part. she said shes calling unit in now for replacement.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Fred G.

Job Details: 06/19/2023

"cx complaint unit stops mid cycle. inspected unit and entered diag and found f2e1, f7e1, f0e5. cleared codes and ran auto test and found unit turn started the spin cycle that lid latch unlocked allowing door to open while still spinning. I removed console and found evidence of infestation. no live infestation found. I also found unit was stored in a damp area. drive motor has corrosion. unit needs control, shifter, lid lock, drive motor, belt. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11603811 (control) and 1 W11307244 (lid lock) and 1 W11481722 (shifter) and 1 W10890624 (drive motor) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pikesville, MD 21208

Brian R.

Job Details: 06/19/2023

cx complaint is unit heats and works good she doesnt feel like unit holds temps or one side of oven heats more then ther other. no fan in this unit so unit should heat even. tested and checked unit. heated to 350 to watch temps and ranges. unit lit on 2nd click. at 350 my temp test was 347 and control showed 374. unit hovered aroung 420 on average of 10 +or-. will order parts needed and office will schedule.; ordrng 1 W11159621 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near York, PA 17404

Fred G.

Job Details: 06/19/2023

"cx complaint unit is loud when in use. inspected unit and heated a cup of water. once turned on I could hear the units magnetron making loud humming noise. unit does heat no issue. unit needs magnetron, transformer, diode. once parts are in please call cx and set up a return visit.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/19/2023

Cx complaint of high flame levels. Did confirm and change a couple spuds and adjusted valves. Unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near York, PA 17404

Fred G.

Job Details: 06/19/2023

"cx complaint unit is still beeping and grinding. inspected unit and entered diag and found f9e2, f8e4. clear codes and ran auto test and found no suds in unit when in a cycle. I did find some water in drip pan. I also found water drops at water supply line. I found water stain on joint of water line. I removed water line and used thread tape on threads. I then reinstalled water line and started a normal cycle and found no water to be coming to pan. I also found no suds inside unit. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW01

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

cx complaint no water passing through the dispenser checked the valve voltage 120 replaced the valve water flowing again and tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17406

Justin L.

Job Details: 06/19/2023

Cx complaint grinding noise. Was able to access unit and verify model and serial. Cx stated that they had extended warranty coverage but unable to find. Cx canceled call and once they have warranty coverage they will have it sent over properly but as of now no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Washington, DC 20016

Sherwood

Job Details: 06/19/2023

cx complaint leaking. arrived installed parts nrepair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near East Berlin, PA 17316

Sal R.

Job Details: 06/19/2023

"CX compalint is that 2 top LED 's amd tbhe FC LED are out. I am ordering 3 LED 's (W11462342). olnce avalible, please have someone from the office call to set a return date; ordrng 3 W11462342 (led mod)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Annapolis, MD 21409

Israel R.

Job Details: 06/19/2023

cx complained unit wasnt turning on. after inspecting the unit noticed that display was flickering on and off. took uit apart and discovered ui oard has corrosion on the insde. ordring ui board and console cap. both are on special order. call cx when parts are avaiable.; ordrng 1 W11660284 (console cap) and 1 W11632709 (ui board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXB00

Near York, PA 17404

Justin L.

Job Details: 06/19/2023

As per previous tech was able to access unit and replaced parts. Cx complaint unit not making ice. Found optics not responsive and ice maker wont rotate. Ordering parts and setting return for fri 6/23/23; ordrng 1 WPW10251076 (ice maker) and 1 W10870822 (emitter) and 1 W10898445 (reciever)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annapolis, MD 21409

Israel R.

Job Details: 06/19/2023

Customer complaint unit is not finishing a cycle. We tested the unit and found error F8E1 Low water no water. And the customer stated that they are having well pump issues. I found the unit is barely getting water in. They have a leak that needs to be fixed. The unit motor and vavles are opening and is agitating and spinning. The unit is not filling with enough water with in the time that needs to fill. CX needs plumber or a well profesional to fix their pump.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Reading, PA 19609

Cody H.

Job Details: 06/19/2023

"CX complains unit is leaking, cx states they checked all the hoses and fittings but cannot find leak. Ran unit through partial diagnostic cycle to replicate leak. Found unit itself is not leaking but CX drain pipe is leaking. Showed CX where leak is coming from. Advised CX they will need plumber for further repairs. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

Replaced icemaker and cycled/tested. icemaker works as intended. unit works as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Annandale, VA 22003

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit did not finish a cycle. Inspected the unit and found some water in the tub. There is a lid lock error. At the control, the lid lock has 120ohms unlocked, OL when opened and unlocked. Made sure there were no broken wires at the pump or shifter. Unit needs new control.; ordrng 1 w11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

replaced the mullion unit tested good.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Thomasville, PA 17408

Sal R.

Job Details: 06/19/2023

CX compolai t was that the unit would not heat. I found that the TCO was Ol. I accessed and replace the TCO and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Columbia, MD 21044

Alexander D.

Job Details: 06/19/2023

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/19/2023

"installed parts, unit xks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Ellicott City, MD 21043

Marc M.

Job Details: 06/19/2023

"cx complaint unit making EXCESSIVE vibration sounds from behind the unit. inspected and found that the sealed system lines in the rear compartment were ALL contacting the rear panel cover in some way. was able to bend drier, pan condenser, and suction tube all out of the way of the rear cover to completely eliminate the very noisy vibrations. unit now checks good."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Selbyville, DE 19975

Michael E.

Job Details: 06/19/2023

"CX complaint: no cool. Tested and verified complaint. No frost on evap at all. Compressor is running but is very hot to the touch. Ordering compressor, coupler, drier, 2 count and SS tech per TF. Cannot reschedule due to SS tech needed.; ordrng 1 W11578208 (compressor) and 1 W11504420 (loc ring) and 1 W11504431 (loc ring) and 1 W11506622 (charging tube) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Stewartstown, PA 17363

Bernard M.

Job Details: 06/19/2023

Cx complaint unit doesn't agitate. Entered diag and fpund error code F7E5 shifter fault. Inspected underneath and found the unit had been leaking oil and has gotten on all components. Ordering parts for gear case repair with 2 call count. Once approved contact cx to reschedule; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 WPW10427633 (shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stafford, VA 22554

Tanner B.

Job Details: 06/19/2023

"Replaced Top rc icemaker, tested unit . Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glen Allen, VA

Joseph D.

Job Details: 06/19/2023

Brendanbayron58@gmail.comunit with water infiltration of pantry UI and drawer throwing off entire system disconnected UI and lights ice maker working but will need new door panel and UI for repair; ordrng 1 W10815669 (Drawer and ui)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Dover, PA 17315

Justin L.

Job Details: 06/19/2023

Cx complaint unit not powering on. Was able to access unit and found 240.3VAC incoming into unit and control flashing but UI unresponsive. Verified all fuses had continuity and control sending voltage to console. Ordering console and setting return for wed 6/21/23; ordrng 1 W11583883 (console)

We serviced a

WHIRLPOOL WASHER

Model NED4655EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/19/2023

"Installed timer, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Thomasville, PA 17364

Sal R.

Job Details: 06/19/2023

"CX complaint is that the unit is makin g a loud noise during the spin cycle. I found that the barrings have failed, i am orderign 1 gearcase (W11393685), 1 clutch (W10734521), and 1 draw (W10919352). Once the contract is apporoved, please have someone form the office call to set a return date. Return date will need to be 2 call counted.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10919352 (dispenser draw.) and 1 2callcount (2 call count)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Richard B.

Job Details: 06/19/2023

"cx complant, Microwave not working right. Prior diagnosis found unit needs hinges and harness . Installed hinges and arm bushing. Tested unit. Working as designed with the exception of light is burny out. Will also need bulb. Fot interior. Further work needded. RB; ordrng 1 W10886919 (halogen bulb)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Stafford, VA 22556

Tanner B.

Job Details: 06/19/2023

unable to locate unit; saved tckt

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/19/2023

replaced all parts tested and calibrated unit works as deisnged

We serviced a

WHIRLPOOL DRYER

Model WED8540FW0

Near Hopewell, VA 23860

John P.

Job Details: 06/19/2023

CX complaint unit not heating and leaking water found open heater and water leaking from valve have error code for heater relay can hear thumping coming from rollers; ordrng 1 WP8544771 (Heater) and 1 W10815373 (Valve) and 1 W11537215 (Control) and 1 661570V (Belt) and 4 WPW10314173 (Roller)s and 1 4392067 (Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/19/2023

"cx complaint of unit not working,checked unit to find the folling error codes F4E3,F7E1 ohmed out heating element to find open reciving 120 from board to element also sump working intermittinly ran unit through diag 2 no problem rna it in normale mode and stopped interminly ordedring parts needed for repairs; ordrng 1 W10518394 (heater) and 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Newport News, VA 23608

Orbie

Job Details: 06/19/2023

cx complaint unit not functioning. checked unit found F1E0. unit needs control board. ordering board. advised cx we will call when we have part.; ordrng 1 W11548749 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Ashton-Sandy Spring, MD 20861

Marc M.

Job Details: 06/19/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Newport News, VA 23608

Orbie

Job Details: 06/19/2023

replaced motor and all other parts. verified no leaks from unit. tested. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Olney, MD 20832

Marc M.

Job Details: 06/19/2023

cx complaint ice will clog up in the dispenser chute. inspected unit and could see where left side of the dispenser flap is not sealing effectively. unit will need new dispenser door flap assembly.; ordrng 1 W11423781 (door flap)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Newport News, VA 23601

Orbie

Job Details: 06/19/2023

cx complaint unit out of balance. found no codes stored. found no current issues. advised cx to monitor future operation and to call back if she sees any issues.; ordrng 1 look (look)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS0

Near Baltimore, MD 21207

Brian R.

Job Details: 06/19/2023

cx complaint is door wouldnt always shut and light wouldnt aways go off and she tried to unplug a few times and left off so bulb wouldnt blow. units O-O-W and she knows. checked unit. will order parts needed and cx paid in full as well as scheduled for 3/23/23; ordrng 1 W10138793 (Fuse 9.37) and 1 W11213912 (Interlock 35.28)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SMBM00

Near Newport News, VA 23602

Justin W.

Job Details: 06/19/2023

cx complaint unit leaking at bottom of fc. checked unit to find drain hose frozen thawed and tested unit working as designed cx paid diag charge

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Derwood, MD 20855

Julian H.

Job Details: 06/19/2023

got here checked temperatures RC42* FC25* went to the back compressor warm to the touch but running put unit on test #4 substep 4 flowing refrigerant to RC but also can feel refrigerant flowing to FC substep 5 can feel how refrigerant is not a strong flow can felt like is chugging even though selenoid is not making sound call DS to confirmed failure we both agreed that control & solenoid need to be replace b4 any sealed sys work informed this to CX she wasnt very happy AND NOT AGREED TO PROCEED W REPAIR; ordrng 1 W11590197 (solenoid) and 1 WPW10235503 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Tanner B.

Job Details: 06/19/2023

unable to locate unit; saved tckt

We serviced a

WHIRLPOOL DRYER

Model gew9250pw1

Near Baltimore, MD 21209

Brian R.

Job Details: 06/19/2023

cx complaint is unit not heating like it should and smells like its burning something. units O-O-W but they say they have some kind of warrenty on unit. tested and checked unit. unit runs and heats oin normal as well as timed dry. took temp readings and hi temp is really high. unit could use a good cleaning as well. went over unit with them so he could call unit in. cx paid as well as scheduled.; ordrng 1 279973 (TCO Kit 51.24) and 1 WP3387747 (Heater 85.68)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/19/2023

"Damage to the frame in rear of unit bending in the rear cross member bars , doesnt seem like it hit gas tubing or gas valve, but cant test due to it being in a lowes warehouse .. contatcted wpl techline sr#7736664991 ordering supports , rear cover , gas tubing and gas valve; ordrng 2 98015363 (rear support)s and 1 W11492823 (rear cover) and 1 W11628651 (tubing gas) and 1 W11590251 (gas valve)"

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/19/2023

CX complaint RANGE F8E0 error code. Replaced cooling fan. Cleared error code & test fan running. Preheat oven to 450F & no error codes. Test all cooktop elements & downdraft blower > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/19/2023

"cx declined service, getting new unit"

We serviced a

IKEA RANGE

Model IGS900DS05

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/19/2023

"cx complaint of not beening able to turn know on right hand burner and upper oven not heating,checked unit to find the know to be a stuck valve on manifoild and ignitor in upper oven to have a crack in the ignior not allowing it to come on ordering parts needed for repairs; ordrng 1 WPW10204705 (Surface Burner Manifold Assembly) and 1 W11596211 (Oven Igniter)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Reston, VA 20190

Christian C.

Job Details: 06/19/2023

"Cx complaint of an LF error. Inspected unit found F0E3 overloar, F2E1 stuck button, and F8E1 long fill. Ran through diag cycle and whenever filling with cold water valve is loud. Ordering inlet valve.; ordrng 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/19/2023

replaced element tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near York, PA 17404

Justin L.

Job Details: 06/19/2023

Cx complaint unit not unlocking or draining. Was able to acceess unit and found broken lower harness and failed latch. Ordering parts and once in office will need to set return.; ordrng 1 W11513248 (latch) and 1 W11643701 (harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/19/2023

replaced all parts need to repairs unit tested works as designed cx did not have an email to list at this time

We serviced a

WHIRLPOOL WASHER

Model CEM2745FQ1

Near Washington, DC 20001

Sherwood

Job Details: 06/19/2023

"cx cant not fin d unit will reschdule; (created new UIS, deleted prior attachment to UisID 452333)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA

Carl A.

Job Details: 06/19/2023

"cx complaint of unit making noise,checkedu nit ti find no error codes at this time,ran unit in auto diag to find that the water valves making noise indicating there is an internal blockage inside of valves replaced valves tested and calibrated unit works as designed,cx didnt want to list email at this time; ordrng 1 W11210463 (valve CA / VS), used 1 W11210463 (VALVE CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newport News, VA 23605

Orbie

Job Details: 06/19/2023

"checked unit. J2 3-2 (20ohm), ran unit through test mode to find unit not switching modes. replaced control and tested unit. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Richmond, VA 23220

Chris B.

Job Details: 06/19/2023

please ship to 10801 cherrry hill dr 23059 glen allen va cx comp unit tub has major rust spots insp unit conf cx comp found valves to good looking and flowing good but exceive amount of rust on stainless basket and is staining white towels brown ordering absket and valve; ordrng 1 W11513243 (basket)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ellendale, DE 19941

Frederick R.

Job Details: 06/19/2023

"CX complaint is WM shutting off mid cycle. Inspected/tested and found unit working sporatically. Unit would get to agitate then shut off and not spin. Checked cpacitor, actuator and bot wore working properly. Lid locked but not all the time. Ordering control and inlet valve. Cannot reschedule due to part avilability.; ordrng 1 W11627413 (control) and 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model PESUDO1234

Near Richmond, VA 23221

Chris B.

Job Details: 06/19/2023

cx stated unit is under ext warranty advised cx to call ext warranty comp

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL01

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/19/2023

Unit with no frost pattern. Compressor loud. Freezer at 35 degrees. low on charge . Must replace compressor and search for leak with nitrogen. No dye used in this unit. Ss repair covered .; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Driet) and 1 W11548259 (Condenser) and 1 W11099748 (Evap) and 1 W11291123 (Evap fridge) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"CX complaint lid not locking.Confirmed complaint, found lock hook with angle too closed, not catching the top part. Opened angle by using a screwdriver as leverage. Unit teated ok."

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/19/2023

Sr# 7736667130 cx complaint unit not making ice. Confirmed complaint. Low flow from inlet valve. Must return with inlet valve. Cx complaint of unit requesting clean cycle 'too often ' is not abnormal and working properly. Confirmed with tech line that this is normal behaviour and cx should run clean cycle when unit requests it. This is not an issue with the icemaker and cannot be repaired as it is working as designed. Cx requests after 10 appointment.; ordrng 1 W10897719 (Valve)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Ellicott City, MD 21043

Alexander D.

Job Details: 06/19/2023

"replaced gearcase, splutch, actuator, and drain pump. ran calibration and autotest. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Powhatan, VA 23139

Joseph D.

Job Details: 06/19/2023

Customer complaint ice maker leaking confirm complaint fill tube frozen over replaced valve water line and insured fill tube inserted properly unit no longer leaking feeling properly no other issues detected working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21213

Shane M.

Job Details: 06/19/2023

"cx complaint the unit still isnt washing, leaving clothing wet. raned test. found F8E1. raned calibration mode. passed. unit tested normal. water pressure normal. no errors after tests. gonna order control board w water valve.; ordrng 1 W11603810 (control board) and 1 W11210463 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/19/2023

"Cx instruct on cycle timing , cycle selection and loading techniques. Unit now working properly"

We serviced a

AMANA REFRIGERATOR

Model WRS571CIHZ04

Near Towson, MD 21204

Shane M.

Job Details: 06/19/2023

installed part. unit wrking properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/19/2023

CX complaint: unit tripping breaker. Tested ands verified complaint. Unit trips the GFCI within 1-2 seconds. No sign of wire damage. Ordering control and main wire harness. Cannot reschedule due to SO part; ordrng 1 W11565110 (main harness) and 1 W11566851 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Rosedale, MD 21237

Dustin F.

Job Details: 06/19/2023

"CX complaint: not coolingInspected unit, confirmed CX complaint. found thermostat wire disconnected on 1 end. resecured wire and tested unit, unit working as intended.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Denver, PA 17517

Cody H.

Job Details: 06/19/2023

"CX complains unit is making squeeling sound during cycle. Found unit rollers to have failed and idler to be in process of failure. Was able to replace rollers and idler from VS parts. Retested unit and unit is now working as designed. No further work needed. CX EMAIL ADDED TO FILE; ordrng 1 WP691366 (idler VS) and 2 349241T (rollers VS)s, used 1 WP691366 (idler VS), and 2 349241T (rollers VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/19/2023

Cx complaint of units filter not seated. Did confirm mechanism was not seated right. Reseated mechanism and filter and leveled cx's doors. Unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8120HW0

Near Denver, PA 17517

Cody H.

Job Details: 06/19/2023

"CX complains unit is not heating. Found unit to be recieving power, found unit element to be reading O.L. Found element to have failed, replaced element with pre I.D. part, retested unit. Unit is now working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/19/2023

Cx complaint unit is not working properly inspected unit found the unit is working as designed cx can hear the fan outside the unit it's the normal hum and there is nothing blocking or in it states he hears it louder at night when things are calm cx does have a open kitchen with acoustics. Unit is working Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, VA 23666

Orbie

Job Details: 06/19/2023

"complaint unit not spinning. upon plugging unit in unit has drain pump running. checked unit had F8E1, F7E5. found debris in water valves and drain pump sounds weak. verified unit spins/agitates.; ordrng 1 W11210463 (valve) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hopewell, VA 23860

John P.

Job Details: 06/19/2023

Installed heater tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Hampton, VA 23669

Orbie

Job Details: 06/19/2023

"cx complaint unit intermittently working. checked unit found F9E1, FAE2. checked vent wax motor. 0.1ohm, OL pushed in. checks out good. cx advised unit sometimes works and sometimes doesn't. everything appears to be working but during test mode unit was draining while pumping. ordering control.; ordrng 1 W11410061 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rockville, MD 20853

Julian H.

Job Details: 06/19/2023

CX complaint about unit not washing well inspected & found errors F7E1 not heating put unit on auto found that unit is not advancing on its own had to pressed start button to make it adavance found that sump motor just buzzes confirmed power need parts; ordrng 1 W11416362 (sump/motor) and 1 W11410062 (ctrl elec)

We serviced a

JENN-AIR OVEN

Model JJW3430IL00

Near Owings Mills, MD 21117

Bernard M.

Job Details: 06/19/2023

"Cx complaint unit doesn't maintain temps. When arrived was unable to eneter into diag. Preheated 350 and when temp was reached it didn't cycle to maintain temp. The relay on control clicks and temps drop. Ordering control and will use sensor on return. Once parts are available, contact cx to reschedule; ordrng 1 W11448961 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Petersburg, VA 23805

John P.

Job Details: 06/19/2023

CX complaint unit not working checked unit found wire not seated on hot valve causing unit to fault out seated wire tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/19/2023

Cx concerned about loose tub removed top and showed cx how the unit is supported that the tub is designed to be free floating educated cx on proper loading tips and uses. Ran test cycle no issues unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20009

Sherwood

Job Details: 06/19/2023

cx complaint not cooling. arrived and found evap was frozen over and drain was blocked with ice. used steamer to clear ice checked heater thermistor and evap fan and everything is working correctly. repair completre

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

fridge only producing one tray of ice reset icemaker ice in mold tested temps in ice bin 18-22 f checked lower shelfs found food bags hanging over shelf agaisnt back wall moved tested again temps down to 13 f informed customer

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW1

Near Glenn Dale, MD 20769

Sherwood

Job Details: 06/19/2023

cx complaint f9e1 error code. arrived and could confrim error code and its due to over suds. advised cx not to use so much of the detergent. i cleared codes ran a service diag. unit is draining and error codes did not return

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