Service History 452 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Partlow, Virginia 22534

Thomas B.

Job Details: 06/20/2023

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and splutch tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Washington, District of Columbia 20005

Samuel R.

Job Details: 06/20/2023

replaced part unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 06/20/2023

Unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, Virginia 24401

Eric F.

Job Details: 06/20/2023

"Confirmed cx complaint unit dryer not tumbling. Found belt snapped. Ordering dryer belt.; ordrng 2 341241 (belt,drive)s"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 06/20/2023

"Replaced control and pressure switch , tested unit.No error messages ,diagnotics cycle completed perfectly.Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 06/20/2023

"CX complains unit is not cleaning dishes, unit is not spraying water. Found sump is not pumping water to spray arm and is just sitting water. Unit is going to need sump for return visit. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11665769 (sump assembly) and 1 W11305308 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 06/20/2023

cx complaint unit is leaking from front of unit. inspected unit and found no saved error codes. ran auto test and lifted unit and found no signs of a leak. filled tub up and found water was leaking from a crack in the stand pipe. I found everytime unit drains it is dripping on floor and gravity it pull water towards unit. making it look like unit is leaking. called TC (W17I161APL1). cx needs a plummer to fix issue.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHW01

Near York Haven, Pennsylvania 17370

Drew B.

Job Details: 06/20/2023

"cx complaint that unit is not ooling promperly and think they can hear the compressor turning off and they said when happens the unit still has power and lights still operate and fan etc. although they unpkugged and replugged in yesterday. when arrived unit was cool and readin aroufn 38 degrees in the rc section and removed fc evap wall and found full complete frost pattern. fans working, removing compressor area the compressor ohmed out good and no issues with hair in condensor and or condensor fan not running.. when i was there never heard ocmpressor die out or start device clicking etc. infromed cx to keep in and watch for next 30 dys on evap wall for excessive ice forming and could be indicstion of defrost issue, but being today and pkugged unit in yesterday all temps and operational.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Harrisburg, Pennsylvania 17104

Fred G.

Job Details: 06/20/2023

"cx complaint right side RC door wont close right. inspected unit and found bottom receiver on right door is faulty. unit needs right RC door, nameplate to correct issue. advised cx door ships to them and takes 8-10 weeks to get.; ordrng 1 LW10413519 (right door SS) and 1 W11178521 (nameplate)"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Fairfax, Virginia 22030

Tanner B.

Job Details: 06/20/2023

"unit not making ice, unit needs new icemaker; ordrng 1 W11646196 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Goldsboro, Pennsylvania 17319

Fred G.

Job Details: 06/20/2023

cx complaint RC light is flickering. inspected unit and found RC led module is faulty. replaced module and found unit now checks good.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Pikesville, Maryland 21208

Brian R.

Job Details: 06/20/2023

cx complaint is unit not making ice like it should and very small pieces and not running right. found sheet of ice on grid and not heating and melting. also found water flow very low and unit not filling as it should. pulled filter and flow was fast and strong. grid is not heating and has a broken wire. tested and checked and reset unit and removed filter to check. units out of its 3 years and she has no paperwork on unit. went over unit and parts with her. she had extra filter to use and that fixed water issue. house keeper could not get her on the phone and just pay service for now and call back for repair. quote given. service call paid for.; ordrng 1 W10919199 (Grid 235.69) and 1 WPW10511923 (Temperature Sensor 67.56)

We serviced a

MAYTAG OVEN

Model MGT8775XS02

Near Zion Crossroads, Virginia 22942

Kyle A.

Job Details: 06/20/2023

Cx complaint of units bake not working. Dod confirm units bake ingitor is reading open. Ordering ignitor for return.; ordrng 1 W11596211 (Ignitor)

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW3

Near Alexandria, Virginia 22309

Leon

Job Details: 06/20/2023

replaced cracked cook top no plug near by to test unit but the cook top is no longer cracked

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit did not make ice. Inspected the unit and found the grid cutter is broken. Unit needs new grid cutter; ordrng 1 W10919199 (grid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 06/20/2023

"Cx complained the unit did not cool. Inspected the unit and found that there was frost on the freezer evap cover and the temp was 15 degrees. Tried to turn the heater on in diagnostics, but the wire was out of the connector. Melted the ice and reinstalled wire into connector and to the heater. Unit needs new heater; ordrng 1 W11650659 (heater)"

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ003

Near Alexandria, Virginia 22309

Leon

Job Details: 06/20/2023

cx complaint was unit was leaking from filter confirmed the issue replaced the fitler housing then tested the unit no leaks everything worked as it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/20/2023

i was able to access unit and placed gasket in cx dryer. I found after removing gasket and placing it in unit that door now closes. i tested unit for leaks and found unit now checks good.

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LL2

Near Elizabethtown, Pennsylvania 17022

Drew B.

Job Details: 06/20/2023

replaced tub and valve and test no leak when left but didnt have spring issues on the left hinge will need hinge and call to rechd.; ordrng 1 W11573703 (left hinge)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Crownsville, Maryland 21032

Israel R.

Job Details: 06/20/2023

"F7E1 no heat cx complained unit wasnt washing dishes. after running unit in diag mode. i got error code f7e1. during diag mode motor never turnt on. could hear diverter clicking. tested motor and control. 120 volts from control and motor reading 7.58 ohms. bad motor. quotred cx for motor, cx said hes getting new unit. collected 120 from cx; ordrng 1 WPW10671941 (pump&motor 229.48)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, Maryland 21213

Shane M.

Job Details: 06/20/2023

cx complaint the unit isnt washing proper. found error code for valves. found valves turned off at supply valves. calibrated the machine. unit workin properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/20/2023

"cx complaint unit is leaving clothes wet at end of cycle and found unit is not washing as good. inspected unit and entered diag and found f0e3, f7e8, f8e1, f2e1. cleared codes and ran test 51 and found unit did finish test with no issues. i lifted unit and found gearcase oil leaking. I found rotor was seized to gearcase. I then found washplate is seized to gearcase. I then found units touch panel is taking more then one key touch to get unit to respond. i also found unit dispenses water slowly. unit needs, gearcase, stator, slider, rotor, wash plate, spin basket, inlet valve, control, console, 2 call count to correct issues.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (spanner nut) and 1 W10734521 (slider) and 1 W10775188 (wash plate) and 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 6 W11027980 (screw)s and 1 W10752187 (screw) and 1 W11182868 (control) and 1 W11173597 (dispenser housing) and 1 W11125152 (console)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near North Potomac, Maryland 20878

Ricardo S.

Job Details: 06/20/2023

"Cx complians about an burning smell, inspected unit,i ran test mode. no error codes, found some grease next the washer, the gearcase lekas oil.. unti need parts, 2 counts job CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield) and 2 countsjob (look look)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Staunton, Virginia 24401

Eric F.

Job Details: 06/20/2023

"Running early on call, reached out to cx, cx informed me that her husband would not be available until after 4:30 but is free all day on mondays. Rescheduled job for monday 6/26.; schdld next appmnt for 6/26 MON !"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bethesda, Maryland 20817

Brian F.

Job Details: 06/20/2023

"Cx states kick panel sticking out, inspected and confirmed. Found kick panel missing right mounting screw, frame bent, causing mounting hole to not line up with panel. Straightened frame, installed kick panel with new screw. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Airville, Pennsylvania 17302

Sal R.

Job Details: 06/20/2023

CX complai t is that the unti is not completing a wash cycle. I found that the unit has a F8E1 error code. I am ordering 1 water inlet valve . I have set a return date for 4/23; ordrng 1 W11210463 (water inlet valve 9 @tribs)

We serviced a

KITCHENAID REFRIGERATOR

Model KSRG25FKSS17

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 06/20/2023

cx complaint unit is not making ice.inspected unt and found ice maker not makign ice.jumped ice maker at T and H AND UNIT WOULD NOT TURN.UNIT NEEDS A NEW ICE MAKER.GAVE CX AND QOUTE AND WILL CALL IF WITH REPAIR.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 06/20/2023

came out and replaced all parts and reset and checked unit. all parts and un it makes normal sounds of things running and went over with her. also used a baby bottle to set water out door and calibrate. sent back all parts listed as return and left others. unit now checks and job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Clifton, Virginia 20124

Richard B.

Job Details: 06/20/2023

"CX complant. Water leaking , Prior diagnosis found unit needs filter head , hoses and resivoir , Installed filter head and unit stopped leaking , CXn owes 110 labor but due a refund for the resivoir , tube and dual valve. Please refund credit card difference less 110 labor. . RB"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Manchester, Maryland 21102

Sal R.

Job Details: 06/20/2023

"CX comlai t is that then unti is not cooling in the RC. I found that the unit will need 1 defrost heater with harness (W11650660). I will use thermistor on return visit. On ce the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11650660 (defrost heater with harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/20/2023

Whole in tub from old element. Ordering tub.; ordrng 1 W11513977 (Tub)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Penn Laird, Virginia 22846

Eric F.

Job Details: 06/20/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit unable to advance cycles. Ordering valve,; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 06/20/2023

CX COMPLAINT FC LED OUT AND TOP RC LIGHT OUT REPLACED THE FC LED UNIT TESTED GOOD.$371.87 COLLECTED UNIT TESTED GOOD.; used 1 W10695459 (Whirlpool Refrigerator LED Light Module) from stock

We serviced a

WHIRLPOOL HOOD

Model WVW51UC6FS3

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/20/2023

spoke with customer ono warranty status saying covered additional year with pulte not showing up under entitlements called andn spoke with office informed to have customer contact builder to have workorder set up correctly; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MEDX700XW0

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit made noise. Inspected the unit and found a damaged pulley. Installed new pulley and tested and it no longer makes noise. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL4

Near Jefferson, Maryland 21755

Ricardo S.

Job Details: 06/20/2023

Cx complains that the slide for the ice bucket are stuck and won't pull out... i use the hair dryer.. now the slides are fine.. unti cks ok

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 06/20/2023

"Cx complains that the LR burner not working, inspected unit ignitor not working at all, connection cks ok, spark modudle receives 120vac, reset power, and ignitor works one time.. spark switch connection cks ok, order parts CX NEEDS A SATURDAY APPOINTMENT; ordrng 1 WPW10110491 (module-spk) and 1 W11256561 (harns-wire just in case) and 1 w11453940 (ignitor lr just in case) and 1 CXNEEDSA (SATURDAY APPOINTMENT)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near The Plains, Virginia 20198

Daniel J.

Job Details: 06/20/2023

installed inlet diag cycle checked for leaks none present stated quick wash on cold water incoming looks normal raised feet to avoid unit bottoming out checked for leaks none present

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, Maryland 20876

Julian H.

Job Details: 06/20/2023

"replaced evap cover w fan, thermistor is not the same tested & working found an issue with switch replaced from VS if CX calls back will need W11410826 this is heater harness that includes thermistor; ordrng 1 W11085027 (switch for restock JH VS), used 1 w11085027 (switch for restock JH VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 06/20/2023

"Replaced part, i ran test mode, unit cks and works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 06/20/2023

CX COMPLAINT UNIT WOULDN'T START I PUT UNIT INTO DIA STARTED AND THAN TRIED IN NORMAL CYCLE UNIT TESTED GOOD NO PARTS NEEDED $120 COLLECTED

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Newport News, Virginia 23606

Justin W.

Job Details: 06/20/2023

cx complaint water freezing in bottom of freezer. checked unit to find gaskets loose and drain frozen thawed and cleared drain. reseated gaskets tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Edgewood, Maryland 21040

Neil H.

Job Details: 06/20/2023

CX COMPLAINT THE BURNERS NOT LIGHTING FOUND THE SPARK MODULE FAULTY REPLACED AND UNIT TESTED GOOD.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Baltimore, Maryland 21213

Shane M.

Job Details: 06/20/2023

no show. waited 10 mins. called number provided. moved on.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 06/20/2023

replaced parts ordered. cleaned and cleared the little bit of ice build up under ice bin. checked over and reset unit. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Columbia, Maryland 21044

Alexander D.

Job Details: 06/20/2023

"cx complaint time not displaying correctly and more than 1 button on same row light up when selecting cycles. unit seems to wash fine anyway. inspected unit and verified complaint. cx tried unplugging unit and plugging it back in but same issue. was able to enter diagnostics but cant read error. unplugged console to inspect ribbon strip which appears to be connected securely. put console back on and display and button lights started working correctly. checked error and had f0e1 load detected during clean washer cycle. unit washes fine so think error is just from a control glitch. unit tests fine at this time. advised cx to monitor and call back if issue comes back. if cx calls back about display issues, mandatory send tech with console(W11318817) and acu(W11550669)"

We serviced a

WHIRLPOOL WASHER

Model wtw5105hw2

Near Manchester, Pennsylvania 17345

Drew B.

Job Details: 06/20/2023

cx complaint that unit is not draining and had f9e1 and removed the unit from pan and found wire cut out the head.. and needs harness.. and call tpo reschd when in and approved from lowes.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Mount Wolf, Pennsylvania 17347

Drew B.

Job Details: 06/20/2023

cx complaint that unit is heating the broil elemnent ccausing the unit to over heat and and when arrived they had unit pulled out and plugged in and not operating currently. i then wet a paper towel and found even when idoiling the broil element is still heating and sending voltage to the element. called sfty and spoke to NASKI from sfty they not sure if any further auth can be provided but i had given the cx the contact and sr# and they were infromed to call sfty tomorrow see what else they could do.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Eldersburg, Maryland 21784

Justin S.

Job Details: 06/20/2023

replaced the drain pump and tested. the unit is draining ever time now. the unit is not leaking. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 06/20/2023

"CX complai t is that the unti is not making ice. I found that the icemaker is harvesting when jumoed , but no water. I found that water fill tube to be clogged with ice. I steamed out the fill tube and unuit is now allowing water to flow from fill tube. I am ordering 1 valve (W11546685). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11546685 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Enola, Pennsylvania 17025

Cody H.

Job Details: 06/20/2023

CX complains unit is not running cycle and stops at wash cycle. found unit drain hose to be on the floor. Unit is draining water while filling unit. CX will need drain stand pipe set up by plumber for proper opperation. Unit is working as designed otherwise. No further work needed. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harrisburg, Pennsylvania 17110

Cody H.

Job Details: 06/20/2023

"CX complains unit is not cooling both sides after repair by 'fast appliance'. Found unit to be room temperature, unit evap has no frost pattern is is warm to the touch. Unit compressor is recieving voltage but only pulling .112 amps. CX states previous company had replaced evap heater 2x and compressor 2x in 4 visits. Called wp techline with findings. Spoke to Chris SR# 7736677290 who said unit is having sealed system failure. Agreed with replacement compressor, filter and evap. Ordering parts for return, office to schedule return when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor LR1) and 1 W11504431 (Compressor LR2) and 1 W11506619 (compressor LR3) and 1 W11109499 (drier) and 1 W11504433 (drier LR1) and 1 W11504447 (drier LR2) and 1 W11546692 (evap) and 1 W11504449 (evap LR1) and 1 W11506619 (evap LR2) and 1 876765 (mtg kit) and 3 w11506635 (access port)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manassas, Virginia 20109

Tanner B.

Job Details: 06/20/2023

"unit needs new control and lid lock , lid lock not unlocking; ordrng 1 W11513248 (lid latch) and 1 W11513246 (control) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/20/2023

cx complaint humity control is no longer adjustable. inspected unit and found right side humity slider is faulty not allowing cx to adjust humity in pull out drawers. unit needs right side slider to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 WP67005864 (humity control slide.)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pasadena, Maryland 21122

Israel R.

Job Details: 06/20/2023

"Customer complaint unit is leaiking from on the floor. I ran quick wash and i cant find a leak. The unit is not leaking for me., Ther is a service pointer to replace the outer ring. ORdering the tub ring and customer is goinf to keep en eye to see if she can record where in the cycle starts to leak. Call customer when part is available. 1 at tribles.; ordrng 1 W11590590 (TubRing)"

We serviced a

WHIRLPOOL FREEZER

Model JB36NXFXLE01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/20/2023

"Replaced parts, unit good to go."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, Virginia 22601

Daniel J.

Job Details: 06/20/2023

cap readings open; ordrng 1 W11158830 (cap)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, Maryland 21061

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is making a squealing noise, confirmed complaint.I found the belt has lost its tension so its slipping on the druve pulley. Also noitced gearcase oil on the splutch. Unit need a gearcase. Replaced belt from vanstock so customer can use the machine until parts arrive.Ordering gearcase,actuator,and washplate.; ordrng 1 W10913953 (actuator) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 06/19/2023

cx complaint is ice maker works but its a solid row and when it dropps it wont break apart and ice seems larger then it should and has hight spots and then freezes and clumps together and wont come out and he seems it melts together or what buts always been a issue. ice maker was turned off and bin empty. took temp readings of 1 in freezer 39 in fridge. unit set to 41 and 0.also found right door gasket was torn and bad. called unit in and spoke to Brandon and SR# 7736657850 will order parts needed and office will schedule.; ordrng 1 W10917313 (Door Gasket Grey) and 1 W11557001 (Ice Maker) and 1 W11535162 (Dual Water Valve) and 1 W11330486 (UI) and 1 W11533213 (Control Pannel)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, Maryland 21227

Alexander D.

Job Details: 06/19/2023

"upon arrival noticed drain pump box smashed and rattling alot. opened up box and found drain pump damaged. called office to see if theres another one in office stock so we can come back out today, was advised they will have to check and will call cx to reschedule; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 06/19/2023

replaced valve and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, Virginia 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit cycling power. replaced evap fan, ui, and control. tested unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, Maryland 21227

Dustin F.

Job Details: 06/19/2023

"Inspected unit, replaced pressure switch and cleared out drain pump, found connector on drain pump loose and debris in pump. cleared out and resecured connector. tested unit, unit now working as designed.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, Virginia 23061

Justin W.

Job Details: 06/19/2023

cx complaint burning smell and grinding noise. checked unit to find belt falling apart and wore out splutch. replaced splutch and belt tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, Virginia 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit has part falling off underneath. checked unit to find pulley nut backing off causing shield to warp and belt to be frayed. ordering shield, belt, and cam to complete repair.; ordrng 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (cam)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, Virginia 22554

Robert W.

Job Details: 06/19/2023

Replaced vent tested unit unit is working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Fairfax Station, Virginia 22039

Jason A.

Job Details: 06/19/2023

CX complaint MW F1E5 error code. Verified complaint. Called trade partners K17HCJ1NP1. CX paid in full. Parts OOS > JJ; ordrng 1 W11033422 (interlock harness incl switches) and 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W10859573 (oven sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Upper Marlboro, Maryland 20772

David J.

Job Details: 06/19/2023

"F8e1 long fill/no fill Cx complaint unit would take a long time during cycle to change. Arrived today and verified complaint. Inspected error codes and had one above. Ran diagnostic cycle and no cold water came into unit and hot had very little, Inspected water valves on wall and cold was completely turned off and hit was barley open. Opened both valves and cleared error codes, ran test cycle again and now hot and cold came into unit. No error codes after test. All other parts of cycle sounded good and finished, unit is now working as intended. Job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Sandston, Virginia 23150

Chris B.

Job Details: 06/19/2023

cx comp unit will not dry clothes inpos unit found vent very obstructed unit will heat and tumble as desighned and when vent is unhooked unit will pull paper when vent is conected unit will not pull paper advised cx vent needs to be cleaned unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edgewood, Maryland 21040

Neil H.

Job Details: 06/19/2023

"cx complaint the unit making humming noise no movement checked the pan found oil leaking from gearcase 2count needed; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11510461 ( WASHPLATE), used 2 look (gearcase) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC2

Near McLean, Virginia 22102

Christian C.

Job Details: 06/19/2023

Cx complaint unit is always using hot water. Inspected unit no errors stored. Ran cold water valve and hot water came out. Ran hot water valve and cold water came out. Found house connection cold valve has hot water and hot valve has cold water. Advised cx that plumber would need to swap if needed. Swapped connections to unit. Tested unit. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Deale, Maryland 20733

Shane B.

Job Details: 06/19/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/19/2023

"Replaced the strike , tested unit . Job complete; ordrng 1 w11457841 (strike bt/vs), used 1 w11457841 (strike) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 06/19/2023

I was able toa ccess and replace both the control and the valve. I found the unit to be opperating correctly after a recalibration and a auto test. UNit test good.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chevy Chase, Maryland

Brian F.

Job Details: 06/19/2023

"Cx states clothes wet at end of cycle, now unit won't turn on. Found control lock was on, turned off control lock, entered diagnostic mode, cleared F0E2 (oversuds) error, ran quick service test, completed with no errors but unit is draining very slowly. Unit has stacked dryer unable to access drain pump filter, called office scheduled 2 tech for 6/22, returning with drain pump in case there is any damage to old pump.; ordrng 1 W11458345 (drain pump) and 1 2ndtech (2nd tech) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 06/19/2023

found water in drip pan also on left back corner this vist replaced water valve and tub seal ran diag with unit outside of cabinet no leaks reinstalled unit and ran diag three more tiimes no errors no leaks called and documented with tech line SR7736549739 returning valve and tub seal for qrr

We serviced a

AMANA DRYER

Model NED5800HW1

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not turning on. Found 0VAC at the wall. Found breaker in tripped position and would not reset. Breaker is internally defective. Cx needs to call an electrician to replace breaker. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Falls Church, Virginia 22046

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit did not operate. Inspected the unit and found that the control receives 114vac but there is no display or function from the console. Removed power, reconnected and closed the door, the drain pump came on indicating a good control and the vent fan has 42k ohms which in the 35-45k ohm range. Console will not enter diagnostics. Unit needs new console; ordrng 1 W10803367 (console)"

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Parkton, Maryland 21120

Bernard M.

Job Details: 06/19/2023

"Cx complaint unit makes noise while spinning. Rotated the drum assembly manually and could hear loud jet-like sounds. Accessed the spinner assembly behind unit and found the drive shaft is worn. Informed cx they no longer make spinner assembly parts. Cx will be purchasing new unit, and paid $120 service fee"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 06/19/2023

"Installed Rollers , Pulley & Belt. Tested the unit. Unit is working as Designed."

We serviced a

AMANA WASHER

Model NED4655EW1

Near Gloucester, Virginia 23061

Justin W.

Job Details: 06/19/2023

cx complaint unit is noisy. checked unit to find vent warped and needing more insulation. blower wheel making loud noise due to warped blower wheel housing. ordering parts needed for repair.; ordrng 1 W11117429 (lent chute) and 2 W11415783 (insulation)s and 2 WP339956 (insulation)s

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 06/19/2023

cx complaint cooktop cracking. checked unit to find element heating to hot and caused thermal event to happen on cooktop. ordering front right element and cooktop.; ordrng 1 W11517959 (element) and 1 W11156895 (cooktop)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 06/19/2023

arrived to find cx has lowes contract and getting us dispatched correctly.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near McLean, Virginia 22101

Leon

Job Details: 06/19/2023

cx complaint was unit didnt spin confirmed the issue cx was getting the error code f7e3 and f7e4 then into diag mode tired to get the unit to spin and agitiate unit would loudly hum picked unit up seen the cam was there the hummimg was coming took it aparts seen no damges put it back together unit still didnt the same thing cx said they would call back if they want the job done; ordrng 1 W10721967 (cam) and 1 W10913953 (Brake Actuator) and 1 W11283592 (motor)

We serviced a

KITCHENAID RANGE

Model KFGD500EBS00

Near Seaford, Delaware 19973

Michael E.

Job Details: 06/19/2023

"CX complaint: burning smell and soot. Both ovens not working. Tested and vberified complaint. Ignitors are working but not getting gas. Cooktop works properly. Top bake and broil working. Lower bake ignitor not glowing. Replaced lower bake ignitor. Tested unit and it is now working properly. CX paid for labor, part and S&H by CC. Job is complete Called WP safety to document findings. SR7736619358"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Delmar, Maryland 21875

Michael E.

Job Details: 06/19/2023

"CX complaint: unit leaking. Tested ands verified complaint. F5E2, F0E5 error codes. I found a hole in the bellow gasket. No other leaks found. Ordering bellow gadsket. Cannot reschedfule due tyo 3rd party billing; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Halethorpe, Maryland 21227

Alexander D.

Job Details: 06/19/2023

replaced door insert. tested unit. unit is now working properly

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/19/2023

"CX complaint about RC light not working found that door switch has no resistance it seem like internal spring broke(not caused by CX) replaced from VS tested & working; ordrng 1 w11384469 (switch for restock jh vs), used 1 W11384469 (SWITCH for restock jh vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 06/19/2023

"cx complaint is the unit not completing cycles. cx says after running for a little while the unit displays an error code. i checked for codes and found F8E4 overfill, F7E1 single speed wash motor failure, F9E1 long drain, F8E2 inlet valve issue. cleared all codes and ran service cycle. unit ran drain pump for a very long time. i pressed start to skip to step 2. unit filled properly. wash motor tried to run but its not spinning at all, just makes a buzzing noise, no water flows. wash motor is locked up. unit will need a new sump assembly. ordering part. schedule when part is available.; ordrng 1 W11416362 (sump assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 06/19/2023

CX complaints the display not working .unit inspected and comfirm display not working but unit works.check ui does have water damage.Replace UI ordering ui panel for retrun.; ordrng 1 W11413963 (ui panel) and 1 W11412696 (seal)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Glenelg, Maryland 21737

Marc M.

Job Details: 06/19/2023

"using paint pen, sealed the cracks in the oven cavity enamel."

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW3

Near Parkville, Maryland 21234

Shane M.

Job Details: 06/19/2023

installed all parts. unit working properlyy.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 06/19/2023

CX complaint is IM leaking in FC. Inspected/tested and found IM will not harvest and just clicks in place at about the 7oclock posistion. Also found heater wire connection undone which wasnt allowing the ice to separate from tray and this is what caused motor to born out and water was just dumping intoFC.Charged CX $397.16 for cost of repair which is paid in full. Cannot reschedule due to part availability. Spoke to VL and none is OS.. Verified CX email as jane.sheffer@gmail.com; ordrng 1 W10886939 (icemaker) and 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 06/19/2023

"Cx states unit power cycling when usuing range and oven, tested and confirmed. Unit started power cycling while I was pulling from install, found plug halfway out of socket. Fully inserted plug into socket, tested, unit is now working properly. Cx declined to provide email since they are renting."

We serviced a

JENN-AIR OVEN

Model JJW2830IM01

Near Bowie, Maryland 20721

Shane B.

Job Details: 06/19/2023

installed ordered part. restored power and set up new console. tested all buttons on panel. all work easily. started and cancalled cleaning cycle with no issues. working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bowie, Maryland 20720

Shane B.

Job Details: 06/19/2023

cx complaint is the unit displaying F2E2 and not allowing cycles to run. when i arrived error was on the screen. i couldnt clear the message or enter diagnostics. i unplugged unit. cleaned connections at board and UI and reseated them. i was able to change settings and rung service cycle but in the middle of the cycle the error returned. replaced console with preIDed part and restored power. verified mod/ser info is saved. ran calibration and service cycle. unit completed both cycle with no issues. i started a normal wash cycle and unit worked properly. cx paid in full for repair. unit is wokring as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bowie, Maryland 20715

Shane B.

Job Details: 06/19/2023

cx complaint is the unit not starting the cycle. cx says unit powers on but wont do anything else. i asked her to start the unit like she normally does. she pressed power then held start for a very long time. i told her she can let go of start once the lights go across the display. i did that and unit started the cycle with no issues. i checked for codes and found none saved. ran service cycle. unit completed the cycle with no issues. calibrated unit. advised cx on how to use the unit as well as loading and cycle selection. unit is working as desgined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Shane B.

Job Details: 06/19/2023

cx complaint is the unit leaking from the filter head. confirmed complaint found drips down the back of the inside of the cabinet. cx also mentioned the unit not sitting level due to cabinet above unit being mounted to low. i adjusted the feet so it is sitting level without hitting the cabinet above it. i found filterhead is leaking. its a slow drip from the filterhead itself and its also dripping form the dispensor. unit will needa new filter. head. ordering part.; ordrng 1 W11346623 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 06/19/2023

"Replaced LH RH FC rails, Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middleburg, Virginia 20117

Daniel J.

Job Details: 06/19/2023

per notes replaced sump tested no leaks wash motor now moving water

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