Service History 452 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADB2

Near Rockville, MD 20853

Julian H.

Job Details: 06/20/2023

CX complaint about unit smells like burning & not advancing also wheels breaking on the bottom rack found that couple wheels that broke on bottom rack caused to stuck pump & burned on heater remove couple of pcs from pump & heater report to safety 7736660144 GAVE CX A QUOTE DECIDED NOT TO MOVE FWD; ordrng 4 W10195416V (dish rack wheel)s and 1 W10861000 (detergent dispenser)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Broadlands, VA 20148

Ricky E.

Job Details: 06/20/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/20/2023

Replaced parts. ran test mode and defrsot works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Dover, DE 19901

Taylor F.

Job Details: 06/20/2023

Unit is a rent a center unit but is not registered properly. Going to contact rent a center to try and get a pop for this unit. Unit does not need service at this time. Job is complete.

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRB01

Near Hopewell, VA 23860

Chris B.

Job Details: 06/20/2023

cx denied service stated will be replacing unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near New Castle, DE 19720

Taylor F.

Job Details: 06/20/2023

Cx cancled at the door

We serviced a

WHIRLPOOL REFRIGERATOR

Model EDSKVEXVQ07

Near Norfolk, VA 23509

Carl A.

Job Details: 06/20/2023

"cx complaaint of uunit not making took temp readings of 4 degrees in freezer,jumped out icemkaer to find no action ,checked from L to N and have 120 vac unit need icemaker as it has failed break down as follows1/W10916040,icemakerservice call break down as followsservicecall 120.00parts 162.39shipping15.00labor 110.00sub total 407.39tax 9.74grand total 417.13depsoit; ordrng 1 W10916040 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model Mvw6230hw2

Near East York, PA 17402

Sal R.

Job Details: 06/20/2023

"CX concerns are that then unit is making a grinding noise diuring agitation. I was able to run 2 auto test, a manule gental and fast agitation, as well as a recalibration and found no noise concernss. I found the unit tobe opperating as designed with no stored errors in diag. I had CX load the unit and start a wash cycle. I found the unit tobe opperating as designed.l advised CX to call back inot office if concerns happen again. I collected $120.00 for service charges via check #106"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Alexandria, VA 22314

Leon

Job Details: 06/20/2023

cx complaint was unit wasnt working like it should confirmed issue cx first issue was the fc wasnt all the same temp after looking and checking temps in fc that passed cx fc was packed and there was no air flow inside of fc cx drinks was freezing in c because they had drinks coving the damper door told cx they cant cover the vent with food and drinks after going over the steps to fix the issue cx was alot more happy with there unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Newark, DE 19702

Taylor F.

Job Details: 06/20/2023

Cx complaint is gasket not staying in. Tested inspected and verifed complaint. Replaced gasket from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/20/2023

"Confirmed cx complaint unit making vibrating noise. Found front panel loose, buzzing against cabinet. Reinstalled front panel, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Arlington, VA 22207

Tanner B.

Job Details: 06/20/2023

"Tapped system and removed the rc evap cover.. noted pressures while running test 10.. pressurized system to 140psi in home postion and held 140 for 45 mins.. accessed fc evap and thought i found uv dye on mastic , sent wpl techline a pic and they stated it was calcium , especially since it held pressure. mentioned the slight dye that previous tech noticed in rc cabinet insulation .. tech stated to isolate system from suction line at compressor and the inlet to the 3way valve , vac unit down and see if there is an internal leak . needs access ports to braze on to these points .. sr#7736676401.. contact techline back with findings..; ordrng 4 W11506635 (coupler)s and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hopewell, VA 23860

Chris B.

Job Details: 06/20/2023

cx comp unit will run non stop and will frost up on fc door insp unit conf cx comp found evap had good frost pattern and wires seated but frost on door due to gap in cabinet leaking air ordering silicone to seal and complete repair; ordrng 1 8201711 (clear silicone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/20/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is clicking & buzzing / unit isn't cooling. I then. Checked the Compressor. Compressor is locked up. Unit will need Compressor, Couplers & Access Valve. ; ordrng 1 W11370574 (Whirlpool Refrigerator Compressor) and 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11506619 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/20/2023

"cx complaint is the unit not cooling well. confirmed complaint. unit is set to max cooling but temp in the RC is 59, FC is 29.evap is iced up. entered diagnostics and ran defrost heater. heater is working. melted all ice. inspected control board. it has multiple stickers on it. service pointer recomends replacing control. i replaced it with preIDed part. restored power and set to recomeneded temps. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/20/2023

Inspected the unit. Unit is cooling. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aydlett, NC 27916

Austin D.

Job Details: 06/20/2023

upon arrival a young female (teenager) opened the door. i asked if she was 18 and she sasid no and that nobody here is 18. i advised her that company policy i cannot enter with her under 18 years of age. she understood. i gave her a ty card so the home owner can contact us if they have any questions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/20/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chester, VA 23831

John P.

Job Details: 06/20/2023

Prior to installing new door found new door with dents reordering door.; ordrng 1 LW10636410 (Door shp2cx)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/20/2023

cx complaint unit jumps when in a spin cycle. inspected unit and found cx was running a load when i got here. I ran a drain and spin and found nothing that was not normal. I stopped cycle and removed clothes. entered diag and found a f0e5. cleared code and auto test and found unit finished test without issue. I did found water lines were on the wrong sides. swapped lines. ran a high speed manual spin and found unit is working as design. empty the unit was acting normal. I think cx is over loading unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/20/2023

fridge foods on shelfs freezing some itmes hanging off back of shelf near wall informed customer noise from damper ordering damper checked thrid shelf temps showing 36 F 0 in stock in UM; ordrng 1 W11236851 (damper)

We serviced a

WHIRLPOOL DRYER

Model MED3500FW0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit made noise. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes noise. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Olney, MD 20832

Julian H.

Job Details: 06/20/2023

replaced parts & working

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Washington, DC 20007

Samuel R.

Job Details: 06/20/2023

cx complaint unit ice bin is not sitting correctly.inspected unti and could confirm.cleared all ice from bin and found bin to be broken at the bottom.unit will need a lower ice bin.W10134781 special order cx pif; ordrng 1 W10134781 (lower ice bin)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/20/2023

GOT HERE replaced bellow for CX tested & working CX PIF THRU APP

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near York, PA 17406

Sal R.

Job Details: 06/20/2023

CX complaint is that the unti is leaking from under the front. I found that the water inlet dispenser housing is leaking and running down the back and out under the front. UNit will need 1 water inlet dispenser housing (W11172234). I quoted CX for the cost of repair. CX informed me that she intends on buying new. I collected $120.00 for service charges via credit card.

We serviced a

MAYTAG OVEN

Model MGT8775XS00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/20/2023

Changed ignitor and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20148

Ricky E.

Job Details: 06/20/2023

"tech line chris, SR#7736193793... per wpl tech line, the foil on the bottom of the oven is cosmedic, and will not effect baking.. it is a non repairable, non replacable issue.. the unit is fucntioning as intended..."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Baltimore, MD 21229

Alexander D.

Job Details: 06/20/2023

"cx complaint unit leaking. inspected unit and verified complaint. found cold valve sepereated and leaking. replaced valve from v/s. tested unit. no other leaks found at this time. unit is now working properly; ordrng 1 W11038689 (valve(AD v/s)) and 1 LOOK (LOOK(EMAIL)), used 1 W11038689 (VALVE(AD v/s)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Newark, DE 19711

Taylor F.

Job Details: 06/20/2023

Cx complaint is unit making a shuttering sound when dispensing water. Tested inspected and could not verify complaint. Found the cx was hearing normal operation of water going through the water line at the top of the hinge when dispensing water. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near McLean, VA 22102

Christian C.

Job Details: 06/20/2023

Cx complaint unit is making a popping noise. Inspected unit unable to recreate noise. Installed mastic tape at cap tube of evap. Secured evap harness and fan. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Ricky E.

Job Details: 06/20/2023

"hose kinked after the manifold due to install.. rerouted the line to the correct location, unit c ks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sparrows Point, MD 21219

Dustin F.

Job Details: 06/20/2023

"CX complaint: unit not making ice from time to time.Inspected unit, confirmed CX complaint. found icemaker harnass connection backed out almost severed. reconnected icemaker and cycled. unit working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Milton, DE 19968

Frederick R.

Job Details: 06/20/2023

CX wasnt home. Spoke to hime on phone and he said he fixed it himself. No services rendered. Job is complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hopewell, VA 23860

Chris B.

Job Details: 06/20/2023

cx comp unit will not start insp unit conf cxc omp found sensing light flashing found wires to drrain pump secured reset unit help start button for 10 sec advised cx of use and care calibrated unit wroking as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Rockville, MD 20850

Julian H.

Job Details: 06/20/2023

CX complaint about unit not working on bake found issues with ignitor & deformed ovens bottom took oven apart found that spark was weak ovens bottom is deformed was really hard to get it in/out need parts; ordrng 1 WP3195097 (bottm-oven) and 1 W11524031 (bake ignitor) and 1 W11233072 (screw)

We serviced a

JENNAIR FREEZER

Model JBZFL18IGX00

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/20/2023

CX cmplant. After last visit . ice maker is working as designed. CX refused service for today and is due a refund for any parts that were ordered. RB

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Hockessin, DE 19707

Taylor F.

Job Details: 06/20/2023

Cx complaint is unit leaking water. Tested inspected and verified complaint. Found the DW leaking from the diverter. Repalced sump from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/20/2023

"Cx complained the gasket was coming off. Inspected the unit and found half of the rc gasket was out of place. With super human strengh, pushed the gasket back in place where it shall remain for the duration of the cx lifetime. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/20/2023

installed gasket and mullion heated gasket checked for sealing

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Herndon, VA 20171

Jason A.

Job Details: 06/20/2023

CX complaint FRIDGE not cooling. Install UV drier & coupler. Check for leaks & equalise pressures. Run vac for 10 minutes & closed gauges. Watch dials not moving. Filled 5.0 OZ R134a. Good running & equalise pressures. 1.06A & temps are dropping > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/20/2023

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Abingdon, MD 21009

Neil H.

Job Details: 06/20/2023

REPLACED THE BEZEL AND THE LATCH UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV01

Near York, PA 17406

Sal R.

Job Details: 06/20/2023

"CX complai t is that the unit is leakin g water only at nioght. I arrived to the home and entered the kitchen and found large puddles of water on the fllor witchcame form the GE dishwasher (per CX , also viable). I inspoected teh refridgerator and found no evidance of leaking. I was able to harnest and fill the icemaker, dispense water i, in spected the water line under the door and the filter housing, as well as the water res in the RC. I pulled unit out and found no evidance of leaking . CX informed me that he runs the dishwasher at night (knowingly of leak) and clean water up every moringing. I advised CX to call GE for diagwasher service and to not opperate the dishwasher at night over the rest of week and monitor the refirgerator for leaks in then morning. unit test good.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Davidsonville, MD 21035

David J.

Job Details: 06/20/2023

"Cx complaint unit is not making ice and was leaking. Arrived today and verified complaint found in test mode. Reservoir pump was detecting that the water reservoir was full when in fact, it was not. Also found when I pulled unit out waterline was kinked, causing the water to go into reservoir and found there was a lot of drain line on the back of the unit and drain pump is not kicking on correctly to remove any water that was inside unit. replaced reservoir pump and fixed drain line and waterline tested unit. unit is now working all functions. Ran unit on normal cycle and started making ice cubes as I was still here. Unit is now working as designed job complete Cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/20/2023

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Sparrows Point, MD 21219

Dustin F.

Job Details: 06/20/2023

"CX complaint: unit keeps getting struck in cycleInspected unit, confirmed CX complaint. cannot access diag mode even after cycling power, control is locking up and illuminating buttons and locking them during cycles. have to keep cycling power to exit cycles.; ordrng 1 W11462461 (control) and 1 W11412695 (control panel)"

We serviced a

MAYTAG WASHER

Model MAH8700AWW

Near Hockessin, DE 19707

Taylor F.

Job Details: 06/20/2023

Cx complaint is unit not spinning. Unit giving an e3 error code for missing tach signal. Found the motor ohmed good but the tach to be defective. Motor is NLA as well as the control. Cx paid 120.00 service call by check. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Baltimore, MD 21224

Shane M.

Job Details: 06/20/2023

cx complaint the unit isnt washing proper. found 6-1 error found water shut to unit. fixed this issue. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/20/2023

"7-5 customer stated that the unit wasnt completing cycles... verified issue and fnd basket hard to turn. fnd a faulty clutch error stored, and fnd that the gearcase is taking on water... unit will need the gearcase, clutch and slider...; ordrng 1 w11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 2 2callcount (2 call count)s"

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Baltimore, MD 21224

Shane M.

Job Details: 06/20/2023

"installed control. didnt fixed the issue. called techline, determine the drive motor causing the issue SR 7736671889 Ordering drive motor.; ordrng 1 W11364931 (motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRV22FVBL02

Near Rockville, MD 20852

Roberto I.

Job Details: 06/20/2023

Replaced part. Water dispenser tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Norfolk, VA 23505

Carl A.

Job Details: 06/20/2023

"cx complaint of fresh food compartment not cooling,,checked unit to find that the evap fan is recivening 120 but not turning ordering parts needed for repairs cx didnt want to leave email at this time; ordrng 1 W11369036 ( MOTOR-EVAP)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Christian C.

Job Details: 06/20/2023

Installed IM. Only getting 6VAC out of connector to IM. Also only getting 6VAC from control. Called techline. SR#7736680219 Advised to replace control.; ordrng 1 W11568810 (control)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/20/2023

microwave not starting cycles unless door is slammed inspected unit found top grille cover not correctly seated clips on outside of cabinet seated tested starts normally now not needing to be slammed had customer test and confirmed unti starting cycles normally

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/20/2023

"Found valve is not putting enough water in in the allowable amount of time watched it fill and noticed one valve has good pressure but the cold water is moving has a off loud humming and is very hot to touch, water is entering but very slowly ordering new water valve assy; ordrng 1 W11513255 (Valve assy)"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Lititz, PA 17543

Justin L.

Job Details: 06/20/2023

Cx complaint unit making loud noises during cycle. Was able to access unit and found no saved codes. Ran a rinse and spin with 2 large beach towels and a large bath robe to try and replicate the issue. Unable to replicate. Even manually agitated and spun high and low speed and unable to replicate the noise. Ran a regular wash and found noise from the gearcase internals. Ordring parts needed for repair and once approved office will need to set return along with 2 call count; ordrng 1 W11454741 (gearcase) and 1 W11497303 (motor) and 1 W10913953 (actuator) and 1 W10721967 (splutch) and 1 285565 (agitator)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS2

Near Sykesville, MD 21784

Marc M.

Job Details: 06/19/2023

cx complaint unit not pumping and cleaing top rack. inspected and found chopper assembly broken into mutliple pieces. was able to quote for repair and replace the broken chopper asssembly with pre id parts and tested unit. unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Crownsville, MD 21032

Israel R.

Job Details: 06/19/2023

Replaced magnetron and transformer. unit is now working as should.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21213

Shane M.

Job Details: 06/19/2023

cx complaint the unit isnt heating. found broken door seal & weak ignitor. gave a quote $390.68 cx paid svc WPW10535778 W11176454

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Lancaster, PA 17601

Justin L.

Job Details: 06/19/2023

Cx complaint unit not making ice. Was able to access unit and ran test 56 and found E2. 57 unit would rotate 45 filled with water. Unit will need icemaker for repair. Quoted cx for repair and collected for service as they want to discuss with spouse.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/19/2023

CX Complaint is the unit isnt operating properly. Inspected unit and found error for long fill and motor not getting to proper RPM. Found valve not filling pulled console and reseatted connections and tested unit is now working properly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near ,

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not heating. Found thermostat not plugged in. Plugged in thermostat, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1TXEGMYQ01

Near Fulton, MD 20759

Samuel R.

Job Details: 06/19/2023

cx cancelled at door they had too leave

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22031

Jason A.

Job Details: 06/19/2023

"CX complaint WASHER not advancing. Wont lock or motor tub action. Replaced capacitor. Ran test wash. Cleared error codes &good fill drain & spin. S Code S17538 -Called office to refund & to inform techs need to check service pointers, scodes for products & coverages. $52.03 JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300EWH01

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/19/2023

Cx complained the unit had frost in the freezer. Inspected the unit and found that there was ice buildup on the freezer bottom that was pushing the door open slightly. Removed the ice. There is a clogg in the drain line that needs to be updated. Unit needs new drain tube kit. for parts. S38253 CX OWES 110 FOR LABOR; ordrng 1 w11190084 (drain tube)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Odenton, MD 21113

Shane B.

Job Details: 06/19/2023

"cx complaint is the keys not responding at time. sometimes buttons need a light press and they work, other times cx says she has to press several times to get buttons to work. unit is also making a clicking noise. no saved codes. ran unit for a while. i heard no strange noises. i replaced the fascia with preIDed part. buttons are all easy to use now. unit is working as designd."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Silver Spring, MD 20904

Samuel R.

Job Details: 06/19/2023

cx complaint unit is not working.inspected unit and got error code f9e1.found unit filled with suds.clear codes and cleaned out a bit of suds.ran a quick wash and unit performed well.advised cx run clean washer and less soap.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Jason A.

Job Details: 06/19/2023

CX complaint FRIDGE no ice. Cycle icemaker harvest 44 & failed. 23. Replaced icemaker. Test again & harvest complete but water chute & reservoir frozen. Melted ice & water disepnse & IM fills. NO LEAKS > JJ

We serviced a

WHIRLPOOL DRYER

Model WED6400SW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"CX complaint dryer not starting.Tested unit, confirmed start button not responding. Removed console, found plastic spring on control board housing broken, and start button not getting depressed. Contrtol board NLA. (8563974). Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 06/19/2023

"Cs water leaking from the dispenser, confirmed complaint.I found the icedmaker is frayed so water is leaking out the bottom.Seepics. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near La Plata, MD 20646

David J.

Job Details: 06/19/2023

"Cx complaint unit convect fan keeps cycling. Arrived today and verified, customer was unaware how unit worked, went over air fry quick reference guide and showed ware it stated oven fan and elements operate in intervals. Went over all functions of unit and sent customer owners manual. Oven held temp at 425 degrees and fan ran in intervals. Unit is working as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB02

Near Bel Air, MD 21015

Neil H.

Job Details: 06/19/2023

cx complaint water in and under the bin from i/m leaking ordering new i/m and bin; ordrng 1 WPW10300024 (icemaker) and 1 W11185686 (Whirlpool Refrigerator Ice Container)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Darlington, MD 21034

Neil H.

Job Details: 06/19/2023

replaced the gas valve and ignitor unit tested good the ignitor was weak and valve wasn't sending 120 to the ignitor.

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Accokeek, MD 20607

David J.

Job Details: 06/19/2023

"Customer complaint discoloration on glass. After previous techs visit he has found this unit needed a new cooktop. Arrived today and removed vent tape. Lifted unit and sat on counter with pads, removed glass and replaced with new. Installed bezels and knobs, seated in counter and re taped vent. Tested all features and unit is now working as intended. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"Cx complaint Po message on display, freezer not working. Found Fc at 31F and Rc at 45F. Both evaps are not defrosting, also the pantry UI is not responding. Ran forced defrost, it didn't work. Heater 30ohm from control, bi-metal closed from control, Fc fan not running. Quoted repair $1002.30 with $220 labor (2 counts) for pantri cover with UI W11048824, Fc fan motor/harness W11452196, Rc harness WPW10277799 and main control WPW10589837. The Fc fan motor/harness (W11452196) was out of stock. The cx is trying to find the part and then she calls us. Collected $120 **2 COUNTS**. Cx will defrost the unit before we go back>; ordrng 1 W11048824 (pantry cover with UI) and 1 W11452196 (Fc fan motor / harness) and 1 WPW10277799 (Rc harness) and 1 WPW10589837 (main control) and 1 2 counts and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model KBSD608ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"Cx complaint water leak from the bottom.Inspected unit, tested water dispenser, found water leaking from the plastic sleeve near the Fc bottom inge, were the dispenser water line runs. The unit needs a new Fc door. Quoteed repair $1126.48 with $220 labor and $90 2nd tech for Fc door W10800793 replacement. Cx wants to call Kitchenaid, no repair at the moment. Collected $120. **2 COUNTS** and **2 TECH**; ordrng 1 W10800793 (Fc door) and 1 2 counts and 1 2nd tech"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 06/19/2023

Replaced failed shifter and lid latch. Unit with f7e1 errors . Replaced shifter and unit working properly. No further issues found

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Hamilton, VA 20158

Ricky E.

Job Details: 06/19/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23237

Chris B.

Job Details: 06/19/2023

cx comp unit will not make ice insp unit found fc at 0 degress and im stuck whith tray flipped replaced im tested unit found im filled and flipped and found home unit working as deswighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 06/19/2023

"Replaced Washplate, agitator, cap unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Odenton, MD 21113

Shane B.

Job Details: 06/19/2023

cx complaint is water left in the detergent tray after cycle and the unit making a noise during spin. cx had recordings of unit running. noises are all normal. i checked for codes and found none saved. ran service cycle with no issues. i insepcted under unit and found no signs of binding or wear. detergent tray is retaining a small amount of water. explained that is normal and detergent can gum up causing water to not flow easily through dispensor. i replaced drawer with preIDed part for a clean start. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/19/2023

replaced the motor and cap recalb washer unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS0

Near Annapolis, MD 21401

Israel R.

Job Details: 06/19/2023

"Service Pointer #: W11296667. S22916. Customer complaint top rack was falling. Found the unit rail has fail and cracked the top adjuster. Service pointer to cover parts and labor for sliders. Collected for adjuster and service call. Repaced sliders, adjuter and tested. Unit is back to normal operations."

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Sterling, VA 20166

Justin S.

Job Details: 06/19/2023

the unit is not starting a cycle. found the door switch is open. replaced the door switch with vs and retested. the unit is now good; ordrng 1 WPW10237959 (switch-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 06/19/2023

the light is not coming on when the door is opened. the light switch is open. replaced the light switch with vs and restested. the unit is now cooling good. the unit is now ready; ordrng 1 W11384469 (switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Manassas, VA 20109

Justin S.

Job Details: 06/19/2023

the unit is not hearting in cycle. found the cap is open. replaced the cap with vs and retested. the unit is now2 heating good in cycle. the unit is now ready; ordrng 1 WPW10574736 (capactr-mg)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Gainesville, VA 20155

Justin S.

Job Details: 06/19/2023

replaced the spray arm and tested. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, VA 22192

Justin S.

Job Details: 06/19/2023

the unit is not cooling very good. found the condencer fan is not bloiwng. the condencer fan is getting 120vac. replaced the fan and blades and tested. the unit si now cooling good. the unit is now ready; ordrng 1 W11458267 (blade) and 1 W11578915 (fan)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ4

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/19/2023

"Cx complained at times, the screen would be unsresponsive. Inspected the unit and found the same error code that was present before and after the door and control install a month prior.. Explained all to tech support and the error is not in the tech sheet but it is for a communication error. WP suggest changning the harness. SR7736658875; ordrng 1 W10508741 (control harness) and 1 W11298100 (main harness)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Riva, MD 21140

Israel R.

Job Details: 06/19/2023

"replaced spud orfce. burner head, and cap burner. unit working as should"

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Annapolis, MD 21401

Israel R.

Job Details: 06/19/2023

"Got to the unit and the cover is the wrong part. The part is no the correct. Ordering the correct cover. Part 4A on parts list. Repalce button and still the same. The customer complaint is that the downdraft is not going up or down automatically he needs to hold the button to get it to go up or down. Tried to removed the motor aseembly yo test the switches but the screw is tight to removed the arm and i did not wanted to break because the customer still able to use the downdraft. Ordering motor assembly with switches, Armd and screws. Call customer when parts are available.; ordrng 1 W10421522 (trim-decor) and 1 W11187731 (motor) and 1 WPW10421280 (arm-motor) and 1 WPW10422765 (screw) and 1 WPW10422764 (lower lower)"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/19/2023

"Replaced timer but unit is still only heatining or turning on past 50mins mark.Bellow 50mins is unresponsive.I noticed the unit is missing the ground on the power cord.Its a prong cord with one of the prongs sideways.It wont connect to outlet without a adapter. Advised to replaced power cord and 3prong 120v power cable and monitor unit.If unit still doesnt wpork propery ,call us back out."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Linthicum Heights, MD 21090

Emmanuel R.

Job Details: 06/19/2023

"Replaced control board and light bulb , Unit tested ok.Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fallston, MD 21047

Bernard M.

Job Details: 06/19/2023

"Cx complaint the door falls without tension. Pulled unit out from undercounter and found the springs had dettatched from the housing causing the door to fall. Replaced hinges using pre-id parts, the door opens with tension. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

"CX complaint: ever since installing, unit wont heat even on diff outlets.Inspected unit, confirmed all connections were good and transformer isnt comming on. checked voltage at ALL outlets on first floor, all reading 113v. not good enough to heat. cx stated he had solar panels put in and they messed up a nuetral line. or something. advised CX to consult a licensed electrician before continuing service.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/19/2023

Cx complaint unit is not working properly inspected unit found support wheel with a flat spot causing a thumping ordering support wheels and pulley; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Randallstown, MD 21133

Brian R.

Job Details: 06/19/2023

cx complaint is with unit and its running issues and wont run or start. found codes F7E1 Tachometer Missing or Wrong Signa F7E7 Motor Unable to Reach Target RPM. tried running dlms and lid locked and drain pump came on and motor started and hummed and then unit shut down and flashed code. tested and checked unit and will order parts needed as capacitor put out is bad and motor wont start. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)

We serviced a

IKEA MICROWAVE

Model IMH172FS1

Near Silver Spring, MD 20902

Samuel R.

Job Details: 06/19/2023

replaced parts and tested unit.now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Laurel, MD 20723

Alexander D.

Job Details: 06/19/2023

"cx complaint dispenser door doenst close anymore. inspected unit and verified complaint. button fell out. preid dispenser didnt arrive in time, reordering but only need 1. in stock @tribles. scheduled return visit for 6/22; ordrng 1 W10861000 (dispenser) and 1 LOOK (LOOK)"

Contact Us

About Us