Service History 451 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, VA 20120

Richard B.

Job Details: 06/20/2023

"CX complant. No ice and no water dispensed .Inspected unit and found resivoir posssibally frozen , Ordering resivoir and dual valve , Not in stock, Further work needed, RB; ordrng 1 W11482382 (resivoir) and 1 W11482383 (dual valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bethesda, MD 20817

Brian F.

Job Details: 06/20/2023

"Cx states kick panel sticking out, inspected and confirmed. Found kick panel missing right mounting screw, frame bent, causing mounting hole to not line up with panel. Straightened frame, installed kick panel with new screw. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Aldie, VA 20105

Richard B.

Job Details: 06/20/2023

"CX complant. Washer has error . Inspected unit and found valve failure , lock and unlock error as well as oversudz , Found unit needs valves , Advised CX to cut back on soap . CX owes 110 labor on return, Not in stock, Further work needed RB; ordrng 1 W11611436 (valve 88.51) and 1 W11316256 (valve 115.38)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Staunton, VA 24401

Eric F.

Job Details: 06/20/2023

"Running early on call, reached out to cx, cx informed me that her husband would not be available until after 4:30 but is free all day on mondays. Rescheduled job for monday 6/26.; schdld next appmnt for 6/26 MON !"

We serviced a

WHIRLPOOL WASHER

Model wfw560chw4

Near Alexandria, VA 22314

Leon

Job Details: 06/20/2023

cx complaint is unit is making alot of nosie when in spin confirmed issue shock absorber are not the issue the tub is very firm with no bounce i was unable to level unit because unit is stacked we need to come back with 2 tech; schdld next appmnt for 6/22 THU am

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near North Potomac, MD 20878

Ricardo S.

Job Details: 06/20/2023

"Cx complians about an burning smell, inspected unit,i ran test mode. no error codes, found some grease next the washer, the gearcase lekas oil.. unti need parts, 2 counts job CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield) and 2 countsjob (look look)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Davidsonville, MD 21035

David J.

Job Details: 06/20/2023

Customer complaint freezer door is not sealing properly causing frost to be on ceiling of unit and on door. We have been here previous times and attempted to fix using different parts. Call Techline to document and they had stated to go ahead and change out the freezer door as well as gasket. Ordering both top and bottom hinges as well as door and gasket. Explained to customer when door arrives to his home to please give us a call that way we can come and replace parts. ; ordrng 1 W10800793 (Freezer door) and 1 W11625072 (Door gasket) and 2 Wp2316804 (Spacer)s and 1 2302878 (Bottom hinge) and 1 W11673500 (Top hinge) and 2 W11474472 (Screw)s and 1 Wpw10121046 (Extension) and 1 Wp2307857 (Cam assemb) and 1 2257644 (Top hinge) and 1 W11500952 (Hinge bushing)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2023

"cx complaint unit is leaving clothes wet at end of cycle and found unit is not washing as good. inspected unit and entered diag and found f0e3, f7e8, f8e1, f2e1. cleared codes and ran test 51 and found unit did finish test with no issues. i lifted unit and found gearcase oil leaking. I found rotor was seized to gearcase. I then found washplate is seized to gearcase. I then found units touch panel is taking more then one key touch to get unit to respond. i also found unit dispenses water slowly. unit needs, gearcase, stator, slider, rotor, wash plate, spin basket, inlet valve, control, console, 2 call count to correct issues.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (spanner nut) and 1 W10734521 (slider) and 1 W10775188 (wash plate) and 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 6 W11027980 (screw)s and 1 W10752187 (screw) and 1 W11182868 (control) and 1 W11173597 (dispenser housing) and 1 W11125152 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Millersville, MD 21108

Emmanuel R.

Job Details: 06/20/2023

"Cs unit is not cooling confirmed complaint.I found evap rc evap frozen over, defrosted evap and tested thermistor , thermistor ohmed out ok but the wire has frayed and no longer giving a good reading.Replaced evap cover and control board.Also the icemaker heater isnt activating so ice isnt dropping ,ice is stacking up and clumping.ORdering icemaker.; ordrng 1 W11557000 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21213

Shane M.

Job Details: 06/20/2023

cx complaint the unit isnt washing proper. found error code for valves. found valves turned off at supply valves. calibrated the machine. unit workin properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Winchester, VA 22603

Ezra M.

Job Details: 06/20/2023

"top rc and fc lights out. replaced freezer led per service pointer, parts and labor covered by scode S191AQ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Crownsville, MD 21032

Israel R.

Job Details: 06/20/2023

"F7E1 no heat cx complained unit wasnt washing dishes. after running unit in diag mode. i got error code f7e1. during diag mode motor never turnt on. could hear diverter clicking. tested motor and control. 120 volts from control and motor reading 7.58 ohms. bad motor. quotred cx for motor, cx said hes getting new unit. collected 120 from cx; ordrng 1 WPW10671941 (pump&motor 229.48)"

We serviced a

JENNAIR RANGE

Model JGRP548HL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/20/2023

"Cx complained the unit did not work. Spoke with tech support and found the safety valve was on. Turned it off and tested and now there is gas to both ovens, they light and heat to temp. Job complete"

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LL2

Near Elizabethtown, PA 17022

Drew B.

Job Details: 06/20/2023

replaced tub and valve and test no leak when left but didnt have spring issues on the left hinge will need hinge and call to rechd.; ordrng 1 W11573703 (left hinge)

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Newport News, VA 23605

Orbie

Job Details: 06/20/2023

"cx complaint knob broken. verified cx complaint. quoted cx for repair, cx agreed. replaced timer. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2023

i was able to access unit and placed gasket in cx dryer. I found after removing gasket and placing it in unit that door now closes. i tested unit for leaks and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/20/2023

replaced the water inlet valve. tested operation unit is running as designed. unit is now running as designed.

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ003

Near Alexandria, VA 22309

Leon

Job Details: 06/20/2023

cx complaint was unit was leaking from filter confirmed the issue replaced the fitler housing then tested the unit no leaks everything worked as it should

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/20/2023

cx complaint the unit is making alot of noise. checked the unit and found that the unit was unlevel due to a leg being stripped. used an extra leg i had on the van to fix the issue. once level unit was alot quiter. positioned the water line and hoses so that the unit will not make contact with them and create noise. tested the unit in a drain and spin and also a normal cycle. unit passed all tests. advised cx to position clothes towardas the outsice of the tub not directly on the center. cx agreed. unit is running as designed. .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/20/2023

"Cx complained the unit did not cool. Inspected the unit and found that there was frost on the freezer evap cover and the temp was 15 degrees. Tried to turn the heater on in diagnostics, but the wire was out of the connector. Melted the ice and reinstalled wire into connector and to the heater. Unit needs new heater; ordrng 1 W11650659 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Waldorf, MD 20601

Shane B.

Job Details: 06/20/2023

cx complaint is the unit saying to add garmet when starting the cycle. cx didnt think it was supposed to do that. i explained that is normal operation and went over loading and cycle selection. checked for codes and found none saved. unit is working as designed cx was just confused about the message being displayed.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit did not make ice. Inspected the unit and found the grid cutter is broken. Unit needs new grid cutter; ordrng 1 W10919199 (grid)

We serviced a

WHIRLPOOL DRYER

Model WGD8500BC0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/20/2023

"Cx states unit not drying clothes fully. Found front panel not clipped on fully. Tested thermistors outlet thermistor 14.1k ohms, inlet thermistor 64k ohms. Outlet thermistor slightly out of spec, ran timed dry on high heat, exhaust temps cycled from 90-100. Ordering outlet thermistor (WP8577274 25 tribles).; ordrng 1 WP8577274 (thermistor) and 1 look (look)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW3

Near Alexandria, VA 22309

Leon

Job Details: 06/20/2023

replaced cracked cook top no plug near by to test unit but the cook top is no longer cracked

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Shadwell, VA 22947

Kyle A.

Job Details: 06/20/2023

Cx complaint of unit not cooling in rc. Did confirm seized fan and open thermistor. Replaced evap panel and tested unit and unit is now as designed.

We serviced a

MAYTAG OVEN

Model MGT8775XS02

Near Zion Crossroads, VA 22942

Kyle A.

Job Details: 06/20/2023

Cx complaint of units bake not working. Dod confirm units bake ingitor is reading open. Ordering ignitor for return.; ordrng 1 W11596211 (Ignitor)

We serviced a

JENN-AIR OVEN

Model JMW2427LL02

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 06/20/2023

CX complaint is the unit outter glass is broken. Inspected unit and found the outter glass is cracked Ordering Outter glass and nameplate.; ordrng 1 W11602615 (Outter glass) and 1 W11320231 (nameplate)

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Pikesville, MD 21208

Brian R.

Job Details: 06/20/2023

cx complaint is unit not making ice like it should and very small pieces and not running right. found sheet of ice on grid and not heating and melting. also found water flow very low and unit not filling as it should. pulled filter and flow was fast and strong. grid is not heating and has a broken wire. tested and checked and reset unit and removed filter to check. units out of its 3 years and she has no paperwork on unit. went over unit and parts with her. she had extra filter to use and that fixed water issue. house keeper could not get her on the phone and just pay service for now and call back for repair. quote given. service call paid for.; ordrng 1 W10919199 (Grid 235.69) and 1 WPW10511923 (Temperature Sensor 67.56)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near College Park, MD

Israel R.

Job Details: 06/20/2023

Customer complaint unit is sweating. I inspected unit and found the unit is not sealing the gasket is coming off. I reseated the gasket and now the unit is sealing. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Goldsboro, PA 17319

Fred G.

Job Details: 06/20/2023

cx complaint RC light is flickering. inspected unit and found RC led module is faulty. replaced module and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/20/2023

Cx complaint automatic cycles only work for 3 mins before shutting off unit works normally on timed dry ordering the moisture sensor and electrodes ; ordrng 1 WPW10298258 (harns-wire) and 2 WP3387223 (electrode)s

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Fairfax, VA 22030

Tanner B.

Job Details: 06/20/2023

"unit not making ice, unit needs new icemaker; ordrng 1 W11646196 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lexington Park, MD 20653

Shawn D.

Job Details: 06/20/2023

"opened system and seemed full of r600. replaced the compressor used uv drier from v/s then vacumed unit down and filed to recomended. unit is good to go; ordrng 1 w10143759 (UV DRIER sd v/s), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Harrisburg, PA 17104

Fred G.

Job Details: 06/20/2023

"cx complaint right side RC door wont close right. inspected unit and found bottom receiver on right door is faulty. unit needs right RC door, nameplate to correct issue. advised cx door ships to them and takes 8-10 weeks to get.; ordrng 1 LW10413519 (right door SS) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/20/2023

cx complaint the unit ice maker is loose. chcekced the unit and ice maker was disconnected. did test 45 to get unit into home position. then i got the unit snapped back into place. once it was reseated i tesgted unit in test 44 nd 45. unit passed all tests. advised cx to monitor the unit for 24 hours to resolve the issue. if issue persists please contact the office. cx agreed.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHW01

Near York Haven, PA 17370

Drew B.

Job Details: 06/20/2023

"cx complaint that unit is not ooling promperly and think they can hear the compressor turning off and they said when happens the unit still has power and lights still operate and fan etc. although they unpkugged and replugged in yesterday. when arrived unit was cool and readin aroufn 38 degrees in the rc section and removed fc evap wall and found full complete frost pattern. fans working, removing compressor area the compressor ohmed out good and no issues with hair in condensor and or condensor fan not running.. when i was there never heard ocmpressor die out or start device clicking etc. infromed cx to keep in and watch for next 30 dys on evap wall for excessive ice forming and could be indicstion of defrost issue, but being today and pkugged unit in yesterday all temps and operational.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/20/2023

cx complaint the unit is not cooling correctly. found unit with a partial frost pattern. unit showing signs of a sealed system issue. will return once the parts come in.; ordrng 1 W11407409 (evaporator) and 1 W11209866 (compressor) and 1 W11490399 (drier)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/20/2023

cx complaint unit is leaking from front of unit. inspected unit and found no saved error codes. ran auto test and lifted unit and found no signs of a leak. filled tub up and found water was leaking from a crack in the stand pipe. I found everytime unit drains it is dripping on floor and gravity it pull water towards unit. making it look like unit is leaking. called TC (W17I161APL1). cx needs a plummer to fix issue.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Midlothian, VA 23112

John P.

Job Details: 06/20/2023

"Explained to CX warranty, CX declined service at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Harrisburg, PA 17111

Cody H.

Job Details: 06/20/2023

"CX complains unit is not cleaning dishes, unit is not spraying water. Found sump is not pumping water to spray arm and is just sitting water. Unit is going to need sump for return visit. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11665769 (sump assembly) and 1 W11305308 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Richmond, VA 23234

Joseph D.

Job Details: 06/20/2023

Replace faulty tub ring leveled calibrated filled fabric softener dispenser and unit no longer leaking; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/20/2023

"Replaced control and pressure switch , tested unit.No error messages ,diagnotics cycle completed perfectly.Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Kent, VA 23124

Chris B.

Job Details: 06/20/2023

"will need W10734521 slider for my vs due to overtighten of previouse slider and could not remove had to cut whol in plastic rotor to get to clucth bolts repolaced gear case and ordered parts calibrated tested unit wroking as desighned; ordrng 1 W10734521 (slider), used 1 W10734521 (slider) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Eric F.

Job Details: 06/20/2023

"Confirmed cx complaint unit dryer not tumbling. Found belt snapped. Ordering dryer belt.; ordrng 2 341241 (belt,drive)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Ellicott City, MD 21042

Alexander D.

Job Details: 06/20/2023

"replaced blower asm, control and owi. tested unit, no leaks, test cycle completed properly. advised cx to monitor and call back if issue persists"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/20/2023

Unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Baltimore, MD 21202

Shane M.

Job Details: 06/20/2023

cx complaint the lights arent coming on. found broken switch. replaced switch. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Washington, DC 20005

Samuel R.

Job Details: 06/20/2023

replaced part unit is now good.

We serviced a

AMANA RANGE

Model ACR2303MFW7

Near Midlothian, VA 23112

John P.

Job Details: 06/20/2023

"Checked unit found bake control switch shorted, tested bake and broil elements all in range. Reordering switch.; ordrng 1 WP9762215 (Bake switch control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Partlow, VA 22534

Thomas B.

Job Details: 06/20/2023

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and splutch tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fayetteville, PA 17222

Bernard M.

Job Details: 06/20/2023

"Replaced all parts per previous tech, recalibrated and ran auto test, test completed without any further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/20/2023

"ff 40, fzr 19.... customer stated that the unit is still having the same issue... removed upper machine compartment cover due to excesive heat... will reschedule to see if the unit still has issues...; schdld next appmnt for 6/27 TUE !"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, VA 23234

Joseph D.

Job Details: 06/20/2023

Cx declined email. Flushed vacuumed and charger unit. Cooling properly no issues found. Unit in 90 degree garage. Cx instruct.

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Sharpsburg, MD 21782

Ken M.

Job Details: 06/20/2023

Drive hub replaced and calibrated. Unit tested and is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Powhatan, VA 23139

John P.

Job Details: 06/20/2023

"CX complaint unit making noise checked unit found belt slipping replaced belt calibrated tested working as designed; ordrng 1 W11239857 (Belt JP/VS), used 1 W11239857 (Belt JP/VS) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Dayton, MD 21036

Alexander D.

Job Details: 06/20/2023

"cx complaint unit giving f9e1 error since day 1, has never completed cycle. at first issue was kinked drain hose but that got fixed and its still having same issue. inspected unit and verified complaint. water left in unit, pressed cancel and water drained out fine. test cycle completed properly. tested drain several more times and it drained fine everytime. unit is installed in an island and drain pipe runs under floor then comes up and connects to disposal under sink. i dont think the long run is cause of issue since it does drain fine when i tell it to. seems issue is incorrect amp draw of sump asm. preid sump asm damaged and drain hose connection and will leak if installed. reordering sump asm, in stock at tribles but cx is going out of town soon. scheduled return visit for 7/7; ordrng 1 W11416363 (sump asm)"

We serviced a

WHIRLPOOL DRYER

Model NGD4655EW3

Near Middle River, MD 21220

Dustin F.

Job Details: 06/20/2023

"Cx complaint: crazy long dry times. Cx stated id collect from thier main office, contacted office and confirmed they would be able to pay. Inspected unit, found 3''THICK 18' peice of lint clogging lint screen. cleared lint and tested unit, unit now working as intended. also suggested getting vent cleaned.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20009

Samuel R.

Job Details: 06/20/2023

cx thought unit was under warranty but is oow and will call whirlpool

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Quinton, VA 23141

Chris B.

Job Details: 06/20/2023

cx comp unit unit will not wash insp unit found wire not seated on water valve seated wire testesed unit wroking as desighned advised cx on use and care tested calibrated unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Falls Church, VA 22042

Tanner B.

Job Details: 06/20/2023

"e5 error , cycled power and ran tests 57/45. icemaker harvested and filled .. no errors in test 56, reading e0 .. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Powhatan, VA 23139

John P.

Job Details: 06/20/2023

Found unit not going into defrost found wire broken in door.; ordrng 1 W11566705 (Door)

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Vienna, VA 22182

Jason A.

Job Details: 06/20/2023

CX complaint ICEMAKER no ice after cleaning. Quote CX for replacement part & CX declined > JJ; ordrng 1 W11034363 (ACU)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Richmond, VA 23231

Joseph D.

Job Details: 06/20/2023

Unit overfilling pressure hose seems fine overfilling and knocking off floor leveled calibrated and units still overfilling and bouncing off the floor ordering control and suspension currently backordered; ordrng 1 W11626074 (Cntrl) and 1 W11626074 (Cntrl) and 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near North Bethesda, MD 20852

Roberto I.

Job Details: 06/20/2023

"CX complaint no cool.Inspected unit, found evaporator not defrosting. Ran forced defrost, it didn't work. Removed evap cover, defrfosted evap. found defective connector on heater harness. Replaced heater assy using pre id part. Forced defrost again, it worked ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, VA 23701

Carl A.

Job Details: 06/20/2023

"cx complaint of unit not making ,checked unit to find icemaker failed in havest poition ,replaced icemaker and ice bin that arivaled to cx tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/20/2023

"cx complaint unit is not cooling correctly. inspected unit and found forst build up on outside of evap cover. entered into diag and found defrost thermistor showing open. found no heat from heater. removed evap cover and found heater wire pulled out of connected. was able to secure wire for now. unit needs heater to correct issue. called TC (SR7736671678) due to part not showing in stock. part is BO and will ship to cx, once cx gets part they will call and set up a return visit.; ordrng 1 W11650660 (heater)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Suffolk, VA 23434

Carl A.

Job Details: 06/20/2023

helped ZR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/20/2023

customer staed that ice was clumping.. verified issue and fnd frost under the ice bucket and the icemaker is cracked.. need ice door and icemaker; ordrng 1 W11098702 (door-ice)

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Baltimore, MD 21230

Justin S.

Job Details: 06/20/2023

cx says the unit makes a rythmic thumping noise as soon as the unit wis started. tested the unit with nothing in it for 15 minutes and no odd noises. tested the unit with clothes in it for 10 minutes with no odd noises. cx cannot duplicate the noise. informed cx to get a video if it happens again

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP3

Near Bethesda, MD 20817

Brian F.

Job Details: 06/20/2023

"Cx states upper rack broken, inspected and confirmed, ordering new upper rack adjuster kit (WPW10546503 4 tribles).; ordrng 1 WPW10546503 (adjuster)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 06/20/2023

"installed all ordered parts and restored power. started a bake cycle in both ovens, both began heating. cancelled cycles and both cooled off. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Lanham, MD 20706

Sherwood

Job Details: 06/20/2023

cx complaint f6e1.arrived and installed part. put unit in a service diag no error codes found after install repair is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Richmond, VA 23223

Joseph D.

Job Details: 06/20/2023

Cx declined diagnosis at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/20/2023

noise from behind unit checked for condenser tocuchin gbase adjsted insulation covers test four sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Richmond, VA 23224

Joseph D.

Job Details: 06/20/2023

Custom complaint unit rattling confirmed complaint readjusted the way compressor is sitting to illuminate rattling noise unit now quiet

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Rileyville, VA 22650

Ezra M.

Job Details: 06/20/2023

"not drying fully on sensor cycles, verified good settings, vent clear (timed dry working properly), unit heating normally. used diag cycle to verify sensor working properly. ordering control, also discussed settings and loading.; ordrng 1 W11525997 (control)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Providence Forge, VA 23140

Chris B.

Job Details: 06/20/2023

cx comp unit states f8eo fan error insp unit conf cx comp found fan will shut on then shut off in middle of bake cycel and unit will over heat then throw f8e0 code ordering fan motor and control please check control harness to fan pins also will need second tech to remove unit from wall due to side wall in the way and cannot get cart under unit safely alone; ordrng 1 W11598119 (blower) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lanham, MD 20706

Sherwood

Job Details: 06/20/2023

cx complaint dw rack broken. arrived installed part dw is now working correctly. repair copmpleter

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Henrico, VA 23238

Thomas B.

Job Details: 06/20/2023

Removed and replaced the lower harness tested and Inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model wed5100hw1

Near Ellendale, DE 19941

Frederick R.

Job Details: 06/20/2023

CX complaint is no heat. Inspected/tested and at first the heat was working and it went back and forth. Checked terminal block and found improper screw at L@ on terminal block and L2 was loose. Replaced with proper screw and unit immediately heated up. CX already paid service call on prior visit last week so was not charged. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Richmond, VA 23220

Joseph D.

Job Details: 06/20/2023

Replaced doors and icemaker. Unit working as designed filled icemaker dispenser working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Odenton, MD 21113

Israel R.

Job Details: 06/20/2023

Installed new control and tested. Light is not flickering and is heating. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Powhatan, VA 23139

John P.

Job Details: 06/20/2023

Found ice maker not cycling ordering icemaker.; ordrng 1 W11455232 (Icemaker)

We serviced a

KITCHENAID ICE MAKER

Model KFCS22EVMS7

Near Washington, DC 20037

Samuel R.

Job Details: 06/20/2023

replaced drip ordered

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23233

John P.

Job Details: 06/20/2023

Install bin chute coupler tested working as designed

We serviced a

MAYTAG WASHER

Model PAV2360AWW

Near Rockville, MD 20852

Ricardo S.

Job Details: 06/20/2023

Replaced aprts. unit tested and washer machine works fine

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Camden, NC 27921

Austin D.

Job Details: 06/20/2023

"cx complaint unit is not finshing cycles and is walking all over the place. checked the unit and found a bumper cracked on the lid. this causes the lid to be able to bounce and interupt the lid switch. therefore, unit needs a new bumper. also the gearcase was making abnormal noises during high spin so i checked underneath and found oil leaking from the unit. ordering gearcase and all parts involved. will return once approved and parts come in.; ordrng 1 W10752283 (wash plate) and 1 W10528947 (hub) and 1 WP9724509 (bumper) and 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Toms Brook, VA 22660

Ezra M.

Job Details: 06/20/2023

"noise during cycle. found nut holding drive pulley loose, gears starting to rub. no damage to gears, tightened nut, recalibrated and tested unit, excessive noise during agitate. ordering motor, actuator and drive pulley.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV08

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/20/2023

"covered hole in cabinet with tape from repair kit, installed ladder and put shelves back. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/20/2023

"cx complaint is the unit not spinning and displaying an error code which keeps her from using the unit. i checked for codes and found F3E1 water level error, F5E2 door lock error.tried to clear the codes but they would not clear. i ran the service cycle. unit completed the cycle with no issues. i unplugged unit, cleared pressure hose and restored power. checked for codes and found none saved. i started a normal wash cycle and unit filled and began turning. unit is working as desinged. cx paid service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD708MPS00

Near Baltimore, MD 21215

Marc M.

Job Details: 06/20/2023

"upon arrival cx demonstrated issue is regarding the stainless skin bowing in when pressed by hand on the rc side door. the thesis was that there may have been insufficient insulation in the rc door, however the stainless exterior is merely a skin with a styrofoam 'spacer' between the skin and the door that is designed to aleviate some of this gap described by the cx. contacted techline to review and was provided SR7736672079 and instructed that rather than replacing the door the unit will need a new styrofoam spacer which is accompanied by the door skin. ordering parts. two tech no longer needed.; ordrng 1 W10800786 (door-skin)"

We serviced a

WHIRLPOOL WINE CELLAR

Model WUW35X24DS02

Near Upper Marlboro, MD 20774

Sherwood

Job Details: 06/20/2023

cx complaint not cooling. arrived installed part and unit was having same issues. i notice interior light was not going off so i checked switch and switch plate was not pressing in switch. adjusted switch plate and now compressor is coming on and staying on. repair complete

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Henrico, VA 23238

John P.

Job Details: 06/20/2023

Tech was assigned as a helper; snapped 1 QuickPics

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM02

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/20/2023

reordering correct part..; ordrng 1 w11369889 (bottom vent)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Providence Forge, VA 23140

Chris B.

Job Details: 06/20/2023

cx comp unit will not wash clothes insp conf cx comp found obstruction in belt gaurd removed obstruction tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit did not heat. Inspected the unit and found there is 120vac at the ignitor but it does not glow. Unit needs new ignitor; ordrng 1 W11176454 (igntior) and 1 WP98014893 (gas valve)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Richmond, VA 23236

John P.

Job Details: 06/20/2023

"CX complaint unit not making ice in upper ice maker found error code E5, ordering icemaker. ; ordrng 1 W11658802 (Icemaker rop1y)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/20/2023

Cx complained the unit did not make ice. Inspected the unit and found a broken heater wire on the fill tube. Installed new fill tube and tested and it now fills and will make ice. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Baltimore, MD 21225

Justin S.

Job Details: 06/20/2023

"the unit waqs unplugged wqhen i arrived. when pierced the unit had positive pressure in it. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 2 W10896677 (coupler(js vs))s, used 2 w10896677 (coupler(js vs)) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS6

Near Alexandria, VA 22308

Leon

Job Details: 06/20/2023

cx refused work at the door when they found out how much the door cost

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