We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/20/2023
"replaced all parts, tested, unit working as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Locust Grove, VA 22508
Robert W.
Job Details: 06/20/2023
"CX Complaint is the unit is leaking. Inspected unti and found the door gasket is leaking from top left corner, Replaced door gasket and tested unit is now working properly."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Mineral, VA 23117
Kyle A.
Job Details: 06/20/2023
Units temp sensr was off by 70f. Changed temp sensor and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Kyle A.
Job Details: 06/20/2023
Fc 26.1fRc 45.1Cx complaint of poor cooling. Thermistors from board are reading in range for temp. Unit wasnt recognizing thermistors through diagnostic. Changed control and unit is now recognizing the thermistor. Unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB0
Near Bumpass, VA 23024
Kyle A.
Job Details: 06/20/2023
New tranformer secondary reading 134 and new and old diode are not showing continuity. Reodering transformer and diode.; ordrng 1 W11256462 (Diode) and 1 W11545871 (Transformer) and 1 W10754299 (Mag)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Palmyra, VA 22963
Kyle A.
Job Details: 06/20/2023
Cx complaint of right door switch not working. Did confirm switch had loose connector. Reseated wire and unit is now as designed.
We serviced a
JENNAIR COOKTOP
Model JED8430ADB
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 06/20/2023
"Replaced burner switch,tested unit.Unit is now working as designed.The infinite swithc shorted causing the red light to stay on forever. Replacing switch didnt fix the light so customer asked me to leave it disconnected."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near McLean, VA 22101
Jason A.
Job Details: 06/20/2023
CX complaint DW beeps & doesnt run cycles. Tries to drain. Found water in tray & unit is leaning forward badly. See SDpics. Leaned unit back so console is almost touching counter. Ran sensor cycle & waited until it has done pre-rinse & dispenser open & wash resumed. Waited another few more minutes Leak from lower left corner. > JJ; ordrng 1 W11414073 (vent) and 1 W11545290 (deflector) and 1 W11664713 (bottom seal) and 1 W11573700 (shield) and 1 W11545334 (middle wash arm manifold) and 1 W11550888 (lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/20/2023
cx comp unit ref im will not produce ice in rc insp unit conf cx comp found when in test 56 e5 ice mold therm issue found im will fill with water ordering W11658802 rc im and fill tube heater W11087201; ordrng 1 W11658802 (IM) and 1 W11087201 (fill tube heater)
We serviced a
AMANA WASHER
Model NTW4516FW
Near Pikesville, MD 21208
Marc M.
Job Details: 06/20/2023
"cx complaint unit not spinning or agitating. inspected unit and immediately found error f7e5 shifter fault. ran auto test cycle to identify failure and found unit fills, and then would only agitate clockwise. replaced shifter and tested. unit now checks good."
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS1
Near Tysons, VA 22102
Jason A.
Job Details: 06/20/2023
CX complaint RANGE RF cooktop element is not adjusting - either off or fully on. Verifed complaint > JJ; ordrng 1 W11517959 (RF element) and 1 W10857622 (RF inf sw)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Chesterfield, VA 23832
John P.
Job Details: 06/20/2023
CX complaint in it not working check the internet found UI unresponsive ordering UI; ordrng 1 W11413567 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sterling, VA 20164
Christian C.
Job Details: 06/20/2023
"Cx complaint IM is not working and display is not working properly. Inspected unit display does not display properly. Ran test 36 ice box fan is weak. Test 37 ice box thermistor passed. Test 57 IM completed test. Test 56 E5. Test 45 and IM filled properly. Ordering IM, ice box fan, control, and will use diplay on return. Cx is submitting aproval for repair coverage.; ordrng 1 W10846539 (ice box fan) and 1 W11658802 (ice maker) and 1 WPW10675033 (control)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Richmond, VA 23234
Joseph D.
Job Details: 06/20/2023
"Cx complaint unit periodically not draining all the way. Confirmed complaint, ordering pressure sensor . Drain pump clear and sensor within range presently but suspect intermittent failure. ; ordrng 1 W11316246 (Pressure sensor)"
We serviced a
WHIRLPOOL FREEZER
Model JB36NXFXLE01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/20/2023
"Replaced parts, unit good to go."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Darlington, MD 21034
Neil H.
Job Details: 06/20/2023
11-157736677179CALLED TECH LINE ORFICES ARE CORRECT AND WATER COLUMN 11 IN RANGE TECHLINE RECOMMENDS REPLACING REGULATOR; ordrng 1 W11087445 (Whirlpool Gas Cooktop Pressure Regulator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Camden, NC 27921
Austin D.
Job Details: 06/20/2023
"cx complaint the unit is not finishing cycles. checked the unit and found that the unit had an errror code f8e1. therefore, i went ahead and tested the valves manually. found that the cold valve was not putting any water into the unit. therefore, i went ahead and repalced the inlet valve and tested operation. unit is running as desigend.; ordrng 1 w11210463 (valve ar vs), used 1 w11210463 (valve ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Glen Arm, MD 21057
Dustin F.
Job Details: 06/20/2023
CX informed me upon arrival that WP told CX they are replacing her entire unit. No work done leaving.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW0
Near Pikesville, MD 21208
Marc M.
Job Details: 06/20/2023
cx complaint unit not registering select keys at ui. inspected unit and found stuck/shorted key error f2e1. was able to replace the console with pre id parts and tested unit. unit tested well in normal use and in diagnostic user interface test. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL0
Near Timonium, MD 21093
Marc M.
Job Details: 06/20/2023
"cx complaint unit not powering on. inspected unit and found that there is 117.5vac at the main control and proper polarity. checked and found that the unit also has 4.97vdc to the user interface. while inspecting unit noticed the water that was in the tub with the detergent has almost solidified and may be a risk to the sump, so as a precaution to a failure at the sump, will be ordering parts to address if issue arises.; ordrng 1 WPW10537350 (panel-cntl) and 1 WPW10455261 (pump&motor)"
We serviced a
JENN-AIR RANGE
Model JDRP536HL01
Near Towson, MD 21286
Marc M.
Job Details: 06/20/2023
"cx complaint unit not registering closed oven door and as a result will not produce heat it if believes the door is ajar. inspected unit and found immediately that the inner door is dented and chipped at the engagment point where the inner door liner meets the latch switch. unit would need new inner door panel to rectify issue. cx was informed that Techline would be called, so contacted Techline and reviewed findings. SR7736675595 Techline agreed on inner door panel diagnosis and recommended replacement of the part. functional detail notes as described by techline impacting the use of the appliance and NOT deemed as cosmetic.; ordrng 1 W11334152 (inner door panel) and 1 W11568941 (hinge left)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ashland, VA 23005
Thomas B.
Job Details: 06/20/2023
Cx complaint lid latch not working properly states to close lid even though lid is closed the strike is in good condition ordering lid latch ; ordrng 1 W11394572 (Lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Richmond, VA 23228
Thomas B.
Job Details: 06/20/2023
Cx complaint freezer and top LEDs Out Ordering the led modules to fix issue; ordrng 1 W11483116 (Led module) and 2 W11484836 (Led module)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ellicott City, MD 21042
Alexander D.
Job Details: 06/20/2023
"replaced gearcase, splutch, belt and encoder. tested unit, sounded like everything ran correctly, hard to hear over all the dogs barking in shelter. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/20/2023
CX complaint about unit not cooling found temps FC50 RC60 found compressor warm to the touch & running all the time checked frost pattern only 1st coil need evap in case R600a stay on system & need to discharge 3 COUNTS JOB SEALED SYS R600A; ordrng 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (process stub) and 1 LOOK (LOOK)
We serviced a
JENN-AIR COOKTOP
Model JGCP536WP01
Near Ellicott City, MD 21042
Alexander D.
Job Details: 06/20/2023
"cx complaint unit leaking gas inside unit and it ignited inside unit briefly. no damages or anything burnt. also RR burner flame goes out when on low. inspected unit and verified complaint. used gas sniffer to check connections under unit and no leaks found there. took unit apart and found the valve installed for RF burner is a dual valve with 2 outlet ports but burner is a single and no tube to connect to simmer port on dual valve. found valves in IPL labeled wrong on both tirbles and service matters. seems 5583 is for RF and 5582 should be RR. called office because cx is refusing to pay for more valves. was advised we may be able to waive cost of valves but have to make sure theyre correct first. ordering valves, inspect before sending out. left gas turned off to prevent leaks.; ordrng 1 WPW10385583 (valve(RF?)(INSPECT)) and 1 WPW10385582 (valve(RR?)(INSPECT))"
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Woodstock, MD 21163
Alexander D.
Job Details: 06/20/2023
cx complaint unit not heating. inspected unit and verified complaint. found element open. replaced element. tested unit. unit is now working properly. advised cx to get vent cleaned before using unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21213
Justin S.
Job Details: 06/20/2023
cx says the unit cooled for 1 day before warming up. evaporator compressor condencer all previously replaced. refrigerator and freezer are both room temp but the compressor and fans are active. low side pressure is -20psi and high side pressure is 140psi. found dye above the filter going down to the base. compressor is pulling .2aac. unplugged the unit and pressures equilized tio 15psi. pressurized the unit to 140psi and used bubbles to check for leaks. the unit is dropping 5 psi every 17 minutes. called tech support and spoke with a ed. file number 7736677778. under review for replacement
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Burtonsville, MD 20866
Israel R.
Job Details: 06/20/2023
Customer complaint unit is not washing correctly. I tested the unit and found a F2E1 stuck key. Ran test and the unit has not pressure both arms are spinning but is not a lot of pressure to spray hard or clean the dishes. The customer needs new sump. Quoted for sump. He said thaty may have a warranty from cotsco with their credit card. He is calling his wife to make sure they are covered before getting it fixed. cx owes 389.98 collected 120; ordrng 1 W11087376 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM01
Near Bowie, MD 20716
David J.
Job Details: 06/20/2023
CX complaint small bit of frost is building up on rails inside freezer. Customer stated since last tech repair the unit has been working great and making ice. But she is noticing some frost building up on the rails. Arrived today and verified complaint inspected unit and found bottom door gasket on freezer is completely off of door. Unit is going to need a new door due to defective bottom door not able to hold door gasket. Quoted customer for repair. Job complete ; ordrng 1 LW10341279 (Freezer door with gasket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hobbsville, NC 27946
Austin D.
Job Details: 06/20/2023
cx complaint the unit is not spinning. checked the unit and found a loose bolt underneath holding the drive pulley in place. i removed the nut and added locktite to the nut. reseated the pulley on to the gearcase. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Israel R.
Job Details: 06/20/2023
"replaced magnetron. diode,capacitor. tested unit, unit is working back to normal."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/20/2023
Replaced fascia and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Hagerstown, MD 21742
Andrew S.
Job Details: 06/20/2023
"Per previous diag I was able to access and replace the UI, ice box fan and the LED board. i then repowered the unit and tested the ice bax fan and ice maker. Unit is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/20/2023
"Installed new damper motor, ran test 3, damper cycling quietly, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near East Berlin, PA 17316
Drew B.
Job Details: 06/20/2023
cx complaint that unit is leaking and damageed their floor and had to remove part of celicing of basment where leak aftr 1 load of use. they removed from cabinet and found hole in the smaller drain hose from pump to tub.. i did verify that is the leak area clearly and will need that hose for return for repair...; ordrng 1 W11614117 (hose drain 0@trb)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/20/2023
RAN DIA UNIT CAME ON TESTED ALL GOOD NO ERRORS AND STARTED CYCLE THE 4 TIMES WE ATTEMPTED UNIT WORKING NOT SURE WHAT CAUSED ISSUE BUT GOOD NOW.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Daniel J.
Job Details: 06/20/2023
cap readings open; ordrng 1 W11158830 (cap)
We serviced a
WHIRLPOOL WASHER
Model GVW9959KL0
Near Waldorf, MD 20602
Shawn D.
Job Details: 06/20/2023
cx complaint untiis giving fl code. inspected unit and confirmed code unit not draining. removed pump to ifnd string stopping. cleared pump and reinstalled and tested and unit drains good. collected for service fee
We serviced a
WHIRLPOOL FREEZER
Model JB36NXFXLE01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/20/2023
"Replaced parts, unit good to go."
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 06/20/2023
replaced cooktop new one looks good. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Israel R.
Job Details: 06/20/2023
"Customer complaint unit is leaiking from on the floor. I ran quick wash and i cant find a leak. The unit is not leaking for me., Ther is a service pointer to replace the outer ring. ORdering the tub ring and customer is goinf to keep en eye to see if she can record where in the cycle starts to leak. Call customer when part is available. 1 at tribles.; ordrng 1 W11590590 (TubRing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/20/2023
Replaced partrs and resumed power. Compressor and fans started. Unit good to go
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/20/2023
cx complaint humity control is no longer adjustable. inspected unit and found right side humity slider is faulty not allowing cx to adjust humity in pull out drawers. unit needs right side slider to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 WP67005864 (humity control slide.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lewes, DE 19958
Frederick R.
Job Details: 06/20/2023
CX complaint is no cool in RC. Inspected/tested and verified compressor and all fans turn on. Evap cover not frozen over. Went through diagnostics and could not get diffuser to open or close. Manually opened damper door so that CX food will not spoil. Called office and pulling diffuser from OS part#W11645127. CX rescheduled for Friday 6/23/23; ordrng 1 W11645127 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manassas, VA 20109
Tanner B.
Job Details: 06/20/2023
"unit needs new control and lid lock , lid lock not unlocking; ordrng 1 W11513248 (lid latch) and 1 W11513246 (control) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Hertford, NC 27944
Austin D.
Job Details: 06/20/2023
a teenaged boy answered the door and said his parents arent home at the time. i advised him to have them call the office to reschedule and left them a ty card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisburg, PA 17110
Cody H.
Job Details: 06/20/2023
"CX complains unit is not cooling both sides after repair by 'fast appliance'. Found unit to be room temperature, unit evap has no frost pattern is is warm to the touch. Unit compressor is recieving voltage but only pulling .112 amps. CX states previous company had replaced evap heater 2x and compressor 2x in 4 visits. Called wp techline with findings. Spoke to Chris SR# 7736677290 who said unit is having sealed system failure. Agreed with replacement compressor, filter and evap. Ordering parts for return, office to schedule return when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor LR1) and 1 W11504431 (Compressor LR2) and 1 W11506619 (compressor LR3) and 1 W11109499 (drier) and 1 W11504433 (drier LR1) and 1 W11504447 (drier LR2) and 1 W11546692 (evap) and 1 W11504449 (evap LR1) and 1 W11506619 (evap LR2) and 1 876765 (mtg kit) and 3 w11506635 (access port)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/20/2023
Cx complained something was stuck under the agitator. Removed artivle of clothing and gave quote for new agitator. Job complete; ordrng 1 W11550891 (agitator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Enola, PA 17025
Cody H.
Job Details: 06/20/2023
CX complains unit is not running cycle and stops at wash cycle. found unit drain hose to be on the floor. Unit is draining water while filling unit. CX will need drain stand pipe set up by plumber for proper opperation. Unit is working as designed otherwise. No further work needed. CX EMAIL CONFIRMED.
We serviced a
WHIRLPOOL DISHWASHER
Model Kuds30ixss8
Near Falls Church, VA 22046
Lloyd B.
Job Details: 06/20/2023
"Cx complained the unit leaked. Inspected the unit and could not duplicate the problem but there is signs of water under the float switch. Removed the float, cleaned the area around it and tightened the nut. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hanover, PA 17331
Sal R.
Job Details: 06/20/2023
"CX complai t is that the unti is not making ice. I found that the icemaker is harvesting when jumoed , but no water. I found that water fill tube to be clogged with ice. I steamed out the fill tube and unuit is now allowing water to flow from fill tube. I am ordering 1 valve (W11546685). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11546685 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/20/2023
"Replaced parts, compressor and fans started, unit good to go."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Eldersburg, MD 21784
Justin S.
Job Details: 06/20/2023
replaced the drain pump and tested. the unit is draining ever time now. the unit is not leaking. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hertford, NC 27944
Austin D.
Job Details: 06/20/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Mount Wolf, PA 17347
Drew B.
Job Details: 06/20/2023
cx complaint that unit is heating the broil elemnent ccausing the unit to over heat and and when arrived they had unit pulled out and plugged in and not operating currently. i then wet a paper towel and found even when idoiling the broil element is still heating and sending voltage to the element. called sfty and spoke to NASKI from sfty they not sure if any further auth can be provided but i had given the cx the contact and sr# and they were infromed to call sfty tomorrow see what else they could do.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/20/2023
"CX complaint is WM loud noise. Inspected/tested and found nut to pulley had eith come off or was never put on in factory. Pulley had come loose and was cutting through shield. Saw damage to actuator. Replaced actuator and compacitor d=from pre-id. Also replaced splutch and belt from VS. confirmed CX email as cmeans89@gmail.com; ordrng 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS) and 1 look (look), used 1 W10721967 (CAM FRVS), and 1 W11239857 (BELT FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model wtw5105hw2
Near Manchester, PA 17345
Drew B.
Job Details: 06/20/2023
cx complaint that unit is not draining and had f9e1 and removed the unit from pan and found wire cut out the head.. and needs harness.. and call tpo reschd when in and approved from lowes.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHV01
Near Baltimore, MD 21230
Justin S.
Job Details: 06/20/2023
"refrigerator and freezer temp at 45f when i arrived. found the unit has a piercing valve on the suction line. cx says they dont know anything about it. still had positive pressure in the system. removed and replaced the compressor. vacuummed the system down and filled. checked for leaks and tested. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Columbia, MD 21044
Alexander D.
Job Details: 06/20/2023
"cx complaint time not displaying correctly and more than 1 button on same row light up when selecting cycles. unit seems to wash fine anyway. inspected unit and verified complaint. cx tried unplugging unit and plugging it back in but same issue. was able to enter diagnostics but cant read error. unplugged console to inspect ribbon strip which appears to be connected securely. put console back on and display and button lights started working correctly. checked error and had f0e1 load detected during clean washer cycle. unit washes fine so think error is just from a control glitch. unit tests fine at this time. advised cx to monitor and call back if issue comes back. if cx calls back about display issues, mandatory send tech with console(W11318817) and acu(W11550669)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Baltimore, MD 21209
Marc M.
Job Details: 06/20/2023
cx complaint unit leaking water across top of fc door gasket. inspected and found water stemming from condensation developing on the rc door mullion. ran diag and found12.74vdc to mullion when in test 35 with the mullion status activated. no heat could be felt at the mullion. unit will need new mullion. also changed heater cycle to 100% in test 34.; ordrng 1 W10806457 (rail-mulln)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/20/2023
replaced parts ordered. cleaned and cleared the little bit of ice build up under ice bin. checked over and reset unit. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/20/2023
"cx complaint no ice, checked unit, temps are good, tried juping icemaker, icemaker unresponsive but has proper voltage, noticed white flakey debris in ice bin, ordering icemaker and returning with valve to complete repair. advised cx they would be contacted for return visit.; ordrng 1 w11548540 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Baltimore, MD 21213
Shane M.
Job Details: 06/20/2023
no show. waited 10 mins. called number provided. moved on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 06/20/2023
"Cs unit is not cooling, confirmed complaint.Unit at room temp on both sections. Compressor ohmed out 30k ohms on 2 windings.techsheet states it should be 9.6oms. Compressor runs but draws 45 watts indicating a leak. Added nitrogen but couldnt locate the leak,Also the condenser is pitting on the bottom where it sits in water. Unit needs a compressor rc evap and condenser. 4ct Sealed system tech.; ordrng 1 W11099748 (Rc evap) and 1 W11592010 (compressor) and 1 W11548259 (condenser) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Edgewood, MD 21040
Neil H.
Job Details: 06/20/2023
CX COMPLAINT THE BURNERS NOT LIGHTING FOUND THE SPARK MODULE FAULTY REPLACED AND UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Dustin F.
Job Details: 06/20/2023
"Upon arrival, was informed by rental office, MN found the water supply valve in the apartment broke and leaked water all over the floor. nothing wrong with unit. they cancelled appointment."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Newport News, VA 23606
Justin W.
Job Details: 06/20/2023
cx complaint water freezing in bottom of freezer. checked unit to find gaskets loose and drain frozen thawed and cleared drain. reseated gaskets tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH3
Near Bel Air, MD 21015
Neil H.
Job Details: 06/20/2023
CX COMPLAINT UNIT STARTS FILLING AND MOTOR MAKING CLICKING SOUNDS TRYING TO START NEW SUMP NEEDED 498.78 TOTAL CX DECLINED $120 COLLECTED
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/20/2023
CX COMPLAINT UNIT WOULDN'T START I PUT UNIT INTO DIA STARTED AND THAN TRIED IN NORMAL CYCLE UNIT TESTED GOOD NO PARTS NEEDED $120 COLLECTED
We serviced a
WHIRLPOOL OVEN
Model WOS52ES4MZ00
Near Laurel, MD 20708
Israel R.
Job Details: 06/20/2023
"cx complained unit wasnt displaying . turned power on to unit the oven turnt on when door is open. pressed button on the console, heard beeping but nothing displaying. ordering ui console. console on special order, call cx when parts are avaiaable; ordrng 1 W11594228 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/20/2023
"Replaced part, i ran test mode, unit cks and works fine"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Bowie, MD 20721
Sherwood
Job Details: 06/20/2023
cx complaint not starting. arrived and found drain pump drains water and sometimes it wont. nothing is inside drain pump. gave cx quote and will call if he wants repair
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Julian H.
Job Details: 06/20/2023
"replaced evap cover w fan, thermistor is not the same tested & working found an issue with switch replaced from VS if CX calls back will need W11410826 this is heater harness that includes thermistor; ordrng 1 W11085027 (switch for restock JH VS), used 1 w11085027 (switch for restock JH VS) from stock"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Centreville, VA 20120
Richard B.
Job Details: 06/20/2023
"CX complant. Only a few burners igniting . Inspected unit and found burner caps on wrong burners Placed burner caps on correct burners and tested unit, Now all burners igniting when commanded, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near The Plains, VA 20198
Daniel J.
Job Details: 06/20/2023
installed inlet diag cycle checked for leaks none present stated quick wash on cold water incoming looks normal raised feet to avoid unit bottoming out checked for leaks none present
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/20/2023
"Cx complained the unit made noise. Inspected the unit and found with a wet load and on spin, there was a tapping noise from the hoses in the rear. Pulled the unit away from the wall and there was no noise. With wet clothes, ran diagnostics and there was no noise but the cx has a video. Unit needs new gearcase; ordrng 1 W11454372 (gaercase)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/20/2023
"Cx complains that the LR burner not working, inspected unit ignitor not working at all, connection cks ok, spark modudle receives 120vac, reset power, and ignitor works one time.. spark switch connection cks ok, order parts CX NEEDS A SATURDAY APPOINTMENT; ordrng 1 WPW10110491 (module-spk) and 1 W11256561 (harns-wire just in case) and 1 w11453940 (ignitor lr just in case) and 1 CXNEEDSA (SATURDAY APPOINTMENT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Bowie, MD 20716
David J.
Job Details: 06/20/2023
"F4e3 wash motor failure F7e1 no heat Customers, complaint unit is not washing dishes arrive today and verified complaint found to Error codes above. Ran test cycle unit filled with water but then did not proceed to wash. Forced drain drain pump works properly inspected connections and found everything connected. Unit is going to need a new sump assembly with motor quoted customer for repair and they would let us know within 30 days from today CX paid $120 for service call job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL4
Near Jefferson, MD 21755
Ricardo S.
Job Details: 06/20/2023
Cx complains that the slide for the ice bucket are stuck and won't pull out... i use the hair dryer.. now the slides are fine.. unti cks ok
We serviced a
WHIRLPOOL STACKABLE
Model WGT4027HW1
Near Pikesville, MD 21208
Marc M.
Job Details: 06/20/2023
cx complaint unit running drain pump. inspected and found only error code to be f0e5. ran auto test and found no issues with function. explained use and care and loading procedures to cx and ran calbiration cycle. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model MEDX700XW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/20/2023
Cx complained the unit made noise. Inspected the unit and found a damaged pulley. Installed new pulley and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Towson, MD 21286
Shane M.
Job Details: 06/20/2023
"installed icemaker, restarted power to unit. 24/48hr full bin."
We serviced a
WHIRLPOOL HOOD
Model WVW51UC6FS3
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/20/2023
spoke with customer ono warranty status saying covered additional year with pulte not showing up under entitlements called andn spoke with office informed to have customer contact builder to have workorder set up correctly; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near McLean, VA 22102
Christian C.
Job Details: 06/20/2023
Cx complaint unit IM is not working. Inspected unit IM is on. Tried to cycle IM. No movement from motor. Tested voltage from connection only getting 6VAC. Cx will be getting unit replaced. If cx calls back order W11580234-control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/20/2023
CX COMPLAINT FC LED OUT AND TOP RC LIGHT OUT REPLACED THE FC LED UNIT TESTED GOOD.$371.87 COLLECTED UNIT TESTED GOOD.; used 1 W10695459 (Whirlpool Refrigerator LED Light Module) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/20/2023
"cx complaint detergent not dispensing, checked unit, no faults stored, oxi valve has proper voltage but not responding, water supply is good. ordering valve to complete repair. advised cx they would be contacted for return visit.; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Penn Laird, VA 22846
Eric F.
Job Details: 06/20/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit unable to advance cycles. Ordering valve,; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Baltimore, MD 21229
Shane M.
Job Details: 06/20/2023
W11524031 W11162730cx complaint the unit isnt heating properly. found ignitor pushed away from manifold. i was able to push ignitor closest to manifold. unit preheated to 350F preheated to 425F. pre id ignitors & spark module if cx calls back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/20/2023
Whole in tub from old element. Ordering tub.; ordrng 1 W11513977 (Tub)
We serviced a
WHIRLPOOL OVEN
Model WFG540H0AS0
Near Baltimore, MD 21217
Shane M.
Job Details: 06/20/2023
cx complaint the unit front glass shattered. can confirmed. called safety SR #7736647192 $370.92 . WPW10289144
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Manchester, MD 21102
Sal R.
Job Details: 06/20/2023
"CX comlai t is that then unti is not cooling in the RC. I found that the unit will need 1 defrost heater with harness (W11650660). I will use thermistor on return visit. On ce the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11650660 (defrost heater with harness)"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/20/2023
"Confirmed cx complaint unit making loud noise. Found agitator assembley loose, spinning freely. Tigthened assembley to gearcase shaft, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Clifton, VA 20124
Richard B.
Job Details: 06/20/2023
"CX complant. Water leaking , Prior diagnosis found unit needs filter head , hoses and resivoir , Installed filter head and unit stopped leaking , CXn owes 110 labor but due a refund for the resivoir , tube and dual valve. Please refund credit card difference less 110 labor. . RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Baltimore, MD 21215
Marc M.
Job Details: 06/20/2023
"cx compalitn electrical smell. found immediately that the top rack for MW use was not centered on the ceramic support posts and was contacting the inner liner of the cabinet and causing arcing. also found cx is using the convection rack when the MW is in use and this too is causing arcing. inspected all other areas, fuses/thermostats, and control within the unit and foudn no other sigsn of electrical failure. contacted Safety Team and documented. unit operating as designed. provided instruct to cx. SR7736636015"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Owings Mills, MD 21117
Brian R.
Job Details: 06/20/2023
came out and replaced all parts and reset and checked unit. all parts and un it makes normal sounds of things running and went over with her. also used a baby bottle to set water out door and calibrate. sent back all parts listed as return and left others. unit now checks and job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6400SW0
Near Rosedale, MD 21237
Dustin F.
Job Details: 06/20/2023
"Unpon arrival, CX stated they tried to cancel but couldnt figure out how. no work done. no charges needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS17
Near Washington, DC 20002
Samuel R.
Job Details: 06/20/2023
cx complaint unit is not making ice.inspected unt and found ice maker not makign ice.jumped ice maker at T and H AND UNIT WOULD NOT TURN.UNIT NEEDS A NEW ICE MAKER.GAVE CX AND QOUTE AND WILL CALL IF WITH REPAIR.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Bel Air, MD 21014
Neil H.
Job Details: 06/20/2023
REPLACED THE SUMP MOTOR UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Airville, PA 17302
Sal R.
Job Details: 06/20/2023
CX complai t is that the unti is not completing a wash cycle. I found that the unit has a F8E1 error code. I am ordering 1 water inlet valve . I have set a return date for 4/23; ordrng 1 W11210463 (water inlet valve 9 @tribs)