We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Spring Grove, PA 17362
Bernard M.
Job Details:
11/16/2023
"Cx complaint unit moves around during spin cycle. Entered diag and found no error codes. Ran test cycle and during spin the unit would move around inside the plastic pan, Pan was installed by contractor. Found the front left leveling leg was up to high. This caused unit to bounce around. Leveled unit and ran test and unit didn't bounce around. Unit runs as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/16/2023
"not starting. found interlock switches in closed position with door open. reset interlocks, power cycled unit, working properly."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/16/2023
"customer states that the unit will shut off at random and will take a while to come back on.. ran unit in timed dry and the unit ran. the customer runs only timed cycles... the unit is set to medium heat setting and seems to be getting too hot. the unit maybe overheating and shutting down... replaced motor, unit cks ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kearneysville, WV 25430
Ezra M.
Job Details:
11/16/2023
"not starting. unit storing error f9-e1. activated drain, pump not running. verified harness appears good at drain pump, verified drain pump resistance is 23.2 ohms. checked resistance at j6 pins 3-6, OL. ordering lower wire harness.; ordrng 1 W11643701 (harness, lower)"
We serviced a
WHIRLPOOL RANGE
Model JES9800AAB
Near Catonsville, MD 21228
Robert L.
Job Details:
11/16/2023
"cx complaint oven no heater and RF burner not working, , found bake element seperated, replaced element from pre-id, found switch shorted, replaced RF switch from pre-id, found nelement open, ordering RF element , collected $465.91 ch cx owes $140 labor on return; ordrng 1 W10823709 (elmnt-surf RF)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fairfax, VA 22031
Jason A.
Job Details:
11/16/2023
CX complaint DW not cleaning & load is wet - interior is wet after cycle. Replaced all parts. Test wash 3X before pushing unit back in cabinet. Start sensor wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/16/2023
"cx complaint not making ice, found good pressure at dispenser, test 29 came back 5* motor/switch , replaced icemaker from pre-id, test 29 came back 4* cycled and bin empty, test 31 valve filled properly, tested all ops ok"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Hampton, VA 23664
Carl A.
Job Details:
11/16/2023
"cx complaint of unit not working ,checked unit to find the following error codes F8E4,FCE2,checked unit to find foeigen object in drain pump cleared debreis from pump tested unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/16/2023
"Customer complaint, some burners are not working properly arrived today and inspected unit and found front left and front right burners were not fully lighting. Pulled unit out and remove back consul and found both switches to be burnt possible burnt harness, and may need to be replaced every other feature works properly, but going to bring that control just in case, ordering all parts for return visit and ordering harness to come back just in case that way on return visit job is finished will return when parts arrive ; ordrng 1 W11129442 (Left front switch) and 1 WPW10312185 (Right front burner switch)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEA1
Near Carlisle, PA 17015
Andrew S.
Job Details:
11/16/2023
Cx complaint is that the unit is not cooling. Upon arival I found that the power was off to the unit. Cx restored power and I found that the lights are on but the touch panel is not responsive and no fans or compressor is getting power. I quoted the cx for the cost of the repair. Cx paid the service fee and is going to decide on the repair at a later tiem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/16/2023
"cx complaint of frost and consation in freezer ,checked unit to find that the cabinet and liner pulling away from each other and top of door gasket not fully sealing heated door gasket to try to get unit to seal called techline spoke with chrisshared pics of unit liner spearating unit going up for review; saved tckt"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Mount Airy, MD 21771
Justin S.
Job Details:
11/16/2023
cx says the right rear burner she lights with a lighter and the onen is not igniting the gas. the oven ignitors are sparking. replaced the regulkator and the spark switch and tested. the unit is now igniting the bake and broil in the oven and all the burners. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model KERS807SSS00
Near Arlington, VA 22207
Christian C.
Job Details:
11/16/2023
Cx complaint LF burner does not work. Inspected unit found element defective. Installed element from cx. Tested burner still nothing. Needs switch.; ordrng 1 WP9763762 (LF switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near New Windsor, MD 21776
Justin S.
Job Details:
11/16/2023
replaced the guide and tested. the unti is now good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23518
Carl A.
Job Details:
11/16/2023
"cx complaint of unit sounding like its slipping ,checked unit to find the following error F0E5, checked unit to find play in tub and grinding on the drive shaft of gear case as well as play in drive shaft ,unit needs the following parts 1/W10752187,screw,1/W10902814,Washplate,1/W10528947,Drive Hub,1/W11454734,Gearcase,1/W11239857,belt,1/W10721967,Drive Clutch Kit,service call break down as follows service call 139.00part445.01shipping 15.00labor 250.00sub total 849.01tax 26.70grand total 875.71deposit 139.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W10528947 (Drive Hub) and 1 W11454734 (Gearcase) and 1 W11239857 (belt) and 1 W10721967 (Drive Clutch Kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Quicksburg, VA 22847
Danny R.
Job Details:
11/16/2023
i found unit had cage off the bottom of unit it is cracked and wont go back on; ordrng 1 W11409708 (cage) and 2 W11573574 (screws)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/16/2023
"not heating or advancing time. found wire harness not connected to timer. reconnected, tested unit, verified heating and advancing"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, PA 17406
Sal R.
Job Details:
11/16/2023
I was able to access and replace both parts. I then tested unit on a auto test. Unit completed auto test and no error codes rreappeared . unit test good.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Lancaster, PA 17603
Cody H.
Job Details:
11/16/2023
CX complains unit is not cooling. CX is within manufacture warranty. Unit is unplugged and thawed on arrival. Checked thermistor readings as well as plugged unit in to get better idea of issues. Thermistor was reading irregular pulled wire through grommet and found wire to be severed. Spoke to Joe who said unit is unrepairable. No further work needed. CX EMAIL CONFIRMED.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Lancaster, PA 17601
Cody H.
Job Details:
11/16/2023
"CX complains unit is not heating. CX is without warranty. Advised cx about service fee to diagnose unit, cx agreed to service fee. Found unit to be recieving 123.1vAC to L1, 122.6vAC to L2, and 246vAC to both L1 and L2. Found unit heating element and tco had failed and will need replaced. Quoted cx for repair, cx agreed to repair, collected full amount with check. Replaced with pre i.d parts. retested unit and unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17202
Drew B.
Job Details:
11/16/2023
cx complaint that unit was making loud noise when spinning and agitating with loads even worse larger load. i foudn the shield to be pressed against by the pulley backing out causing the noise to rub/grind when moving. all in stock and call when approved through lowes.; ordrng 1 W10721967 (puylley) and 1 WPW10427633 (shield) and 1 W10890624 (motor)
We serviced a
MAYTAG ICE MAKER
Model WRS325SDHZ00
Near Waynesboro, PA 17268
Drew B.
Job Details:
11/16/2023
cx complaint that unit is still leaking when last trip was done. i found the inlet line from the unit to the valve was not locked in causing leaking when water flows.. i found after inserting no leaks when dispencing water but did not get any rotation of icemaker when jumping to test fill tube.. ordering icemaker call to reshcd; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fairfield, PA 17320
Drew B.
Job Details:
11/16/2023
"cx complaint that unit is not heating what appears to be at all. when arrived ofund no noticable breaks in element and ran test foudn error code f7e1 no heat code. unit ran through test and when element came on had no heat, did not get 120 to element.. ordering W11087226 and bring elemnt back on return but no 120 to element; ordrng 1 W11087226 (control spec order)"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Hanover, PA 17331
Bernard M.
Job Details:
11/16/2023
"Cx complaint unit won't start. Restored power and found unit wouldn't start by pressing button. None of the leds light up unless service mode is entered. Found proper 240v at terminal. The display only partially flashes. No error codes present. Attempted to run test and display blacks out. When chiming the numbers on display fade in and out. Ordering console and control, once approved contact cx to reschedule; ordrng 1 W11378950 (console) and 1 W11491458 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lewes, DE 19958
Frederick R.
Job Details:
11/16/2023
"CX complaint is blower wheel stripped. Replaced motor, wheel and installed dryer repair kit per prior techs diagnosis. After putting unit back together and cleaning up I tested and the Dryer is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/16/2023
"Customer complaints. There is no display on oven and only burners are working arrived today and verified complaint found no display remove panel and inspected and found. All connectors are properly connected. Inspected power at wall and had proper 120vac. Checked behind cabinet cover, found harness pinched between cover and separator. which could have called a short on the board, fixed harness and ordering control and display for return visit and will return when all parts arrive; ordrng 1 W11564648 (Control) and 1 W11122852 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/16/2023
Cx complaint of ice build up and warm temps. Was able to access unit and found ice build up in fc. Using steamer cleared ice and found that the channels of the doors are too wide causing gaskets to fall out. Ordering doors which will ship to cx and once in they will contact for return; ordrng 1 LW10798950 (rc door) and 1 W11178521 (whirlpool nameplate) and 1 LW10798951 (fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/16/2023
cx complaint that the fc door is the one dented when they informed wp about this ( the contractor super attendent was the one who meet me on site and confirmed they ordered lft door not right.. so ordering the fc section door. cx will call when in ..; ordrng 1 LW11258441 (ss fc ddoor)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Salunga-Landisville, PA 17538
Cody H.
Job Details:
11/16/2023
"Was able to access unit and replace parts per previous visit. Ran unit through auto test, unit went through autotest with no issues. Ran unit through quick cycle, unit began running cycle as per normal. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Bryans Road, MD 20616
Shawn D.
Job Details:
11/16/2023
arrived to freeezer at 12 degrees full frost pattern big ice build up from defrost problem cuasing temp swing. cleared all ice then replaced the rails and ice maker then put back together plugged in and ice maker filled with water unit started cooling. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/16/2023
"Loud noise from rear when compressor is running, found condensor line vibrating .. unit needs mastic insulation on condensor line to prevent noise; ordrng 1 W11553819 (VS/BT) and 5 W11553819 (insulation)s, used 1 W11553819 (INSULATION) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/16/2023
"customer stated that the unit wasnt draining. verified issue and fnd detatched connection at the pump. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Stafford, VA 22556
Tanner B.
Job Details:
11/16/2023
"not making ice, found door ajar light on with doors closed.. when opening doors the lights would stay off for a few moments then come on. lights have a delay .. noticed the pantry ui was out , pulled ui and adjusted connections .. ui came on and lights now responding.. tested IM in test 57 , no errors .. 45 didnt fill until i activated heater .. the pantry ui out affected the IM operation.. test 36 fan was working.. now the ui is on , lights coming on and off properly .. Job complete"
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Norfolk, VA 23517
Austin D.
Job Details:
11/16/2023
came out to resolve the issue. disassembled the unit as needed. replaced the control. put the unit back together. tested operation. both dryer and washer are working as designed. unti is good to go. ticket is paid in full.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Stafford, VA 22554
Tanner B.
Job Details:
11/16/2023
"Found the lid locked , not unlocking .. found drain pump harness broken .. cleared water by attaching power cord with spade connections to the pump.. unit needs new harness . also needs clucth and belt / bring back suspension for banging / knocking noise ..; ordrng 1 W11643701 (harness) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Severn, MD 21144
Israel R.
Job Details:
11/16/2023
Customer complaint unit tub is tilted and the tub bang on the sides. I found one of the suspenion rods failed and came off and the tub fell over and broke the suspension support. The unit will needs suspension and tub. THe tub will come to the house and she will need to call us to reschedule.; ordrng 1 W10371566 (tub) and 1 W11217817 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details:
11/16/2023
CX complaint is no ice. Inspected/tested and found ice maker stuck in half harvest. Reset power to unit and ran test 44 and IM cycled properly. Unit is working properly. Collected $139 SC fee by check. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM00
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/16/2023
Switch replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fort Washington, MD 20744
Shawn D.
Job Details:
11/16/2023
got all parts inside opened all parts and all look good so took unti apart got gearcase out then spin basket and cx saw the inside of unit and stopped me got his wife and she wants to clean tub out and cx tried but mold is not coming out and cx wants the outer tub and tub ring replaced due to mold. left all parts at cx house since they are open and repair is half done. ordering outer tub and tub ring for return 2 count job; ordrng 1 W10371566 (outer tub) and 1 W11550886 (tub ring)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Frederick, MD 21702
Justin S.
Job Details:
11/16/2023
cx says they replaced the light because it went out now tthe new light is starting to go out. found the light is not connected internally. the socket is getting 120vac to the light. the cx needs a bulb but is out of cosmetic warranty so he said he wi
We serviced a
MAYTAG REFRIGERATOR
Model MF12570FEB03
Near Martinsburg, WV 25404
Ken M.
Job Details:
11/16/2023
"Customer complaint is that the unit is barely making any ice. Ice maker tested and the ice maker is cycling properly, but when the unit filled, it shot an ice plug into the fill chute and then filled with a weak stream. Ordering valve and fill tube.; ordrng 1 W11415785 (fill tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, DE 19966
Michael E.
Job Details:
11/16/2023
CXcomplaint: loud noise. Tested and verified complaint. I found the evap had not defrosted since last visit. Heater tested OL at harness plug but tested at 22 holms at heater plug. Ordering evap harness. Cannot reschedule due to only 5 on system; ordrng 1 W11609822 (evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Severn, MD 21144
Israel R.
Job Details:
11/16/2023
Installed new door and tested. The water line was differemt i had to swap the old hose to the new door. TEsted no leaks unit is back to normal operatione.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/16/2023
Cx complaint is that the unit is making a loud grinding noise and will not start a cycle anymore. upon arrival I foundn that the Splutch has failed. I then inspected the drive assembly and found that the gear case shaft has play in it causing the splutch failure. I am ordering the gear case. I was unable to get the wash plate off to access the spanner nut. I am also orderin gnthe washplate and other related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Actuator) and 1 W10902814 (Wash Plate) and 1 W11551646 (Spanner)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/16/2023
CX complaint is WM squealing. Inspected/tested several times and could not get unit to duplicate sound. CX stated it hasnt happened lately. Suggested to CX that she record a video with her if and when it happenes again so we know what the problem is. Unit working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20007
Sherwood
Job Details:
11/16/2023
cx complaint noise from dryer. arrived and found noise was coming from vent area dryer was pushed to far back and vent and cabinet were making vibration sound. pulled unit forward tested to make sure sound was gone. unit is now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/16/2023
Interlock and noise filter replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ04
Near Timonium, MD 21093
Brian R.
Job Details:
11/16/2023
cx complaint is unit started to have heating issues then maling a popping or zapping sound then had a smell when using. units off. tested and checked and mag bad and sounds locked as theres a loud buzz when unit rus. only needed unit to run a few seconds. called safety and spoke to Cody. auth covers everything and advised to order part for repair. cx rescheduled for 12/5; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/16/2023
"installed right RC door, per previous, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Shepherdstown, WV 25443
Ken M.
Job Details:
11/16/2023
Element replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/16/2023
"cx complaint water drippiong through valve, checked unit found water coming through cold valve with no power supply, also found oil leaking from bearing in gearcase, quoted cx parts W11168740 valve $134.49, W11454734 gearcase $263.77 W11239857 belt $40.53 W10721967 $28.58, labor $250.00, shipping $15.00, tax $28.04, total $899.41, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Milton, DE 19968
Frederick R.
Job Details:
11/16/2023
CX complaint is clothes still dirty. Inspected/tested and found right front level leg defective. CX to buy new level legs. Also pet plus filter not working. Found drain pump also defective. Checked wires and control to verify. Ordering new drain pump. Get POP on return; ordrng 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model GI7FVCXXY03
Near Broadlands, VA 20148
Richard B.
Job Details:
11/16/2023
CX complant. No water dispensed after filter change. Inspected unit and confermed . No water dispensed . Removed filter . Tried dispensing water with bypass. Put filter back in water flowing good now Collected 139 service call. RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Brambleton, VA 20148
Richard B.
Job Details:
11/16/2023
"CX complant. Fridge not cod, Inspected unit and found compressor very warm . Can not leave hand on it. CX stated unit cooled for two days after service and stopped. found no uv dye in rear or around evap. Reordering fill , compressor and dryer. Further work needed. wiythin 30 days. RB .; ordrng 1 w11109499 (dryer) and 1 w11557425 (compressor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Ashburn, VA 20148
Richard B.
Job Details:
11/16/2023
"CX complant. Error code preventing use of oven. Prior diagnosis found unit needs console assembly . INstalled console , Cycled power . Tested unit. Heated wet towel in microwave , Tested oven working as designed. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fairfax, VA 22033
Demonte S.
Job Details:
11/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. Error Codes are E5 = Bad Ice Maker Thermistor. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. I then ran Service Test 36 - Ice Maker Fan Motor. Ice Maker Fan Motor is working. Ran Service Test 15 - Emitters Board Test. Emitters are working. Checked Temps in the Freezer Section. I'm getting -3.2 Degrees. Unit needs Ice Maker & Fill Tube Heater. ; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W11087201 (Whirlpool Refrigerator Ice Maker Fill Tube Heater)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Vienna, VA 22181
Demonte S.
Job Details:
11/16/2023
Installed Thermal Fuse. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Falls Church, VA 22046
Lloyd B.
Job Details:
11/16/2023
Cx complained the units door did not shut. Inspected the unit and found that the panel wasn't flush so the door did not close fully tight and would pop open. Straighened the panel and tested and the door is now tight and difficult to open. Job complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/16/2023
washer not locking to start cycle tested and found unti will lock and protective plastic bunching up over start button removed tested and was able to start cycles everytime had customer test unit and shown it locks and hold down till light hits done and cycle will start
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/16/2023
washer noise during spin repalcled slider and rotor per notes calibrated and diag cycle slight scraping noise still found wear pattern on slider sugguesting also replacing clutch and stator; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Washington, DC 20007
Sherwood
Job Details:
11/16/2023
cx complaint not cleaning dishes. arrived installed all parts water is now being pushed trought and spray arms are rotating as designed. repair complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Martinsburg, WV 25401
Ken M.
Job Details:
11/16/2023
"Customer complaint is that the left rear burner stopped working. Unit inspected and found that part of the burner had flaked off and landed on the coils, shorting the coil out. Unit needs a new burner.; ordrng 1 W11171119 (elmnt-surf)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Frederick, MD 21702
Justin S.
Job Details:
11/16/2023
replaced the sump and the control and ran diagnostics. the unit is filling washing and draining good with no error codes. pushed the unit in and tested. the unit is notfilling now. found the hose is getting kinked unless you pull in so be aware. the unit is now filling good and not leaking in cycle. the unit is now good
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Arlington, VA 22202
Leon
Job Details:
11/16/2023
"Client issue was the u I wasn't being Responsive, when trying to push any buttons, confirm the isseeing, everything was working as it should. The control board light was lighting up and the UI was getting voltage.When I went to the power outlet. To the dishwasher I unplugged it and seeing that it was connected to An GFI switch Hit the g f I Plug the unit back in and the dishwasher was working as it should Now all the lights and everything are working"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Germantown, MD 20874
Julian H.
Job Details:
11/16/2023
CX complaint about unit not unlocking F9E1 long drain found unit filled with water checked connections at drain pump found splice wire going to pump again replaced wire harness from preid & working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Germantown, MD 20876
Julian H.
Job Details:
11/16/2023
replaced parts optimized sensor to suction line formed seal MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hanover, PA 17331
Bernard M.
Job Details:
11/16/2023
"Cx complaint unit doesn't make ice. Entered service and ran test 56 and found no errors. Inspected and found ice had gotten stuck and prevented icemaker from harvesting. Removed ice, ran test 57 and it harvested, ran test 45 and it filled. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near McLean, VA 22101
Christian C.
Job Details:
11/16/2023
Cx complaint unit is not cooling. Inspected unit it was unplugged for a while. Ran test 40 and very little frost pattern. Quoted cx for SS repair they will think about it. Cx paid for service call.; ordrng 1 W10887799 (shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Severn, MD 21144
Israel R.
Job Details:
11/16/2023
Installed new icemaker and tube and tested. Unit is not leaking unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hanover, PA 17331
Bernard M.
Job Details:
11/16/2023
Cx complaint unit vibrates during operation. Entered diag and found no error codes. Ran test cycle and unit runs as designed. Instructed cx on distribution of clothes around basket ands the size. Cx understood.
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/16/2023
"cx complaint oven not working, checked unit u.i unresponsive and lit, cycled power at breaker, u.i became responsive, entered diagnostics, no error codes, replaced u.i, per cx power still cycles off, ordering wire harness, 2 techs needed to remove double oven from wall; ordrng 1 W11132997 (harns-wire)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Laurel, MD 20723
Israel R.
Job Details:
11/16/2023
"Customer complaint unit RC is not cooling and the freeer is building up frost. I found front on the front of the freezer unit is leaking air. I found gaps around the liner and a big gap. I filled it with silicone the gaps were big i had to use two tubes of silicone. And perma gum on the gaskets to make seal. Unit is now sealing and is back to normal operations.; ordrng 2 8201711 (adhesive IR VS)s and 1 212643 (sealer-gum IR VS), used 2 8201711 (ADHESIVE IR VS), and 1 212643 (SEALER IR VS) from stock"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Milton, DE 19968
Frederick R.
Job Details:
11/16/2023
CX complaint is long dry times. Inspected/tested and unit passed air flow test twice. Dryer not heating properly. Replaced TCO and element from pre-id. Ordering dryer repair kit and belt. Please get POP on return; ordrng 1 4392065 (dryer repair kit) and 1 341241 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/16/2023
CX Complaint is the dispenser is dripping after use. Inspected unit and found water dripping after use went through water system making sure everything is seatted properly. and tested unit is now workin properly.
We serviced a
JENN-AIR MICROWAVE
Model Jmw2430ws03
Near Vienna, VA 22181
Demonte S.
Job Details:
11/16/2023
"Inspected the unit. Found that the cx is saying that the Microwave Door wouldn't close and that the right Door Switch got pushed in when they forced the Door closed. Checked the Interlock Switch on the right side. Found interlock switch is broken. I then checked the Fuse. Fuse is reading Open Line. Installed new Interlock Switch, Fuse & Cavity Fuse. Tested the unit. Unit is heating. Unit is working as Designed. Cx paid in full by Card. ( any questions please check Sd Pictures.) ; used 1 W11188752 ( FUSE ( DS / Vs )) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chester, VA 23836
Chris B.
Job Details:
11/16/2023
cx comp unit arrrived without toe kick plate insp unit conf cx comp unit will need toe kick to complete reapir; ordrng 1 W10839426 (white toe kick) and 2 WP2174706 (pinch pins)s and 1 W10600071 (white cover) and 2 2254385 (clips)s
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Richmond, VA 23224
John P.
Job Details:
11/16/2023
"CX complaint unit not working checked unit found error codes f9e1, f5e3, f8e1, unable to test unit with door not latching. Ordering needed parts.; ordrng 1 W11565030 (Latch) and 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve) and 1 W11458345 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, MD 21209
Brian R.
Job Details:
11/16/2023
cx complaint is at times the unit has a small drip out of right front of the door. tested and checked unit. cleaned and adjusted door gasket and lower seal and did find a piece of foor in seal that may of been hold u or not letting seal sit flat. ran unit awhile and never saw a drip or anything. went over unit with them and advised to try a few more cycles and see how unit does. she will call back if needed. job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/16/2023
"CX complant.burner gets sooty. prior diagnosis found unit needs burner base , burner cap and orriface holder. When installing parts , did find small bits of aluminum foil in the orriface holders . Installed all parts and tested unit. Working as designed. Adjusted simmer flame to simmering . job completed. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fulton, MD 20759
Emmanuel R.
Job Details:
11/16/2023
Upon arrival I picked up the damper box and it was rattling do i opeing it with the customer and the rear spring has frayed off. Reordering damper.; ordrng 1 WPW10479155 (reorder control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Washington, DC 20008
Samuel R.
Job Details:
11/16/2023
found sump not seated correctly.reinstalled sump properly and tested unit properly
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20010
Samuel R.
Job Details:
11/16/2023
"checked unit and unit checks out good,install was done bad and cx will contact builder to fix issues."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Washington, DC 20010
Samuel R.
Job Details:
11/16/2023
cx complaint unit is not wokring.inspected unuit and got error code f8e1.ran service test and found both valves to be bad and hardly have any water come through.unit is stacked and will need a 2nd tech.will need both hot and cold valves.; ordrng 1 2ndtech
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/16/2023
Cx complained the unit did not operate. Inspected the unit and found the normal and tough button do not work. Unit needs new console; ordrng 1 W11622490 (console)
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near McLean, VA 22102
Christian C.
Job Details:
11/16/2023
Cx complaint unit has an error. Inspected unit no display. Terminal block is good. Can hear beeps from display but no leds. Unable to test oven. Burners heat up.; ordrng 1 W10919303 (console) and 1 W11108634 (display) and 1 W11295990 (control)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Arlington, VA 22203
Lloyd B.
Job Details:
11/16/2023
Cx complained the unit did not start. Inspected the unit and found the belt was off. Reinstalled belt and tested and it popped off again. The wheel on the motor is broken. Ordering the MOTOR.; ordrng 1 W11364931 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Poolesville, MD 20837
Julian H.
Job Details:
11/16/2023
replaced parts icemaker cycled MUST WAIT 24 HRS
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT12
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/16/2023
"cx complaint unit not baking, checked unit, come to find open fuse, quoted cx for repair. cx owes $110 labor on return visit.; ordrng 1 WP9759243 (thrmst-fix)"
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Laurel, MD 20707
Israel R.
Job Details:
11/16/2023
Customer complaint unit is making lous noises. I found the unit is making lous scraping noises. I found the unit will need pulley and suppot wheels. Ordering repair kit.; ordrng 1 4392067 (dryer repair kit 28.63)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Alexandria, VA 22314
Leon
Job Details:
11/16/2023
Replaced ovens front panel
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Alexandria, VA 22314
Leon
Job Details:
11/16/2023
Replace freezer door that had a dent in it
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Washington, DC 20008
Sherwood
Job Details:
11/16/2023
cx complaint display wont always count down after hitting start button. arrived and could not duplicate issue. gave unit a hard reset than ran a service diag on dw. everything checked out fine no error code or issues cx had. repair complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Selbyville, DE 19975
Michael E.
Job Details:
11/16/2023
"CX complaint: right side screw cap coming out and catching door. Tested and verified comploaint. I could not get cap to seat properly. Ordering cap.Scheduled return visit for 11/27 AM, CX would prefer ME for return visit.; ordrng 1 W10795980 (cap)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Selbyville, DE 19975
Michael E.
Job Details:
11/16/2023
"CX complaint: doesnt stop spinning. Tested and verified complaint. F0E5 error code. In diag cycle, agitator was shaking terribly. I stopped diag cycle at that point and looked under unit and found oil all over bottom of rotor. Ordering gearcase, rotor, stator, clutch and slider. Cannot reschedule due to lowes; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHZ02
Near Salisbury, MD 21801
Michael E.
Job Details:
11/16/2023
"CX complaint: gets warm, then back to normal intermitantly. Tested and verified complaint. 13 degrees in FC. 39 in RC. Ice ball on capilary but have full frost pattern. Defrosted capilary. Ordering evap harness. Cannot reschedule due to AIG; ordrng 1 W11050973 (evap harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22314
Leon
Job Details:
11/16/2023
"Clients complained was the unit was making a lot of noise and the spend cycle. Confirm the issue and sing a video of the client showing us clothes inside the unit. The unit would not ripe up to high-speed.Even in diagnostic mode, the unit will not ramp up at high-speed. We checked the bearings and we checked the dampers. But Everything seems to work and to be tight It wasn't until we took some of the towels out the unit. The unit started to wrap up the speed to a high spend. But we did not hear the noises. The client showed us in the video and we ran multiple tests and did not hear the noises, but it was concerning that the unit wouldn't ramp up with such a small amount of clothes in the diagnostic mode and in the draining spin mode. Ordering a control board; ordrng 1 W11549931 (Control)"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Stafford, VA 22556
Tanner B.
Job Details:
11/16/2023
"Installed new switches , tested unit . . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Laurel, MD 20708
Israel R.
Job Details:
11/16/2023
"Customer complaint unit has gas smell wgen oven is just on and it will not heat up. I tsted the unit and found the ignitor is turning on but it took a bit to open thee valve. And if it works she said that one side is hotter that the other. I tested the ignitor and i got 2.9 glowing red and turning on the valve. The ignitor is just slightly out of range. I notice the unit birner is flaring usually is sign of regulaor or valve. I ran a bake cycle and the unit turned on everytime and and i could not smell gas. The customer stated the top is good is only when they use the oven. Ordering ignitor, regulator and safety valve. 68 igniters at tribles, safety valve 8 at tribles. REgulator Office stuck.; ordrng 1 WP98014893 (valve-gas) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Rockville, MD 20850
Roberto I.
Job Details:
11/16/2023
"Cx complaint new outer door just installed had offcenter and dested nameplate.Confirmed complaint, nameplate offcenter and with a dent on. Attempted to remove nameplate, but I had to stop, I was unable to remove it without damaging the door. Reordering outer door W11600220 . Pre id nameplate to be installed on return. Advised cx reorder may not be approved since this is not a functional issue; ordrng 1 W11600220 (outer door.)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Poolesville, MD 20837
Julian H.
Job Details:
11/16/2023
replaced leds & working