We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/30/2023
complaint is unit and its cooling. said this time cooling just shut down. she unplugged and checked over as she said freezer was at 50 and lost everything and all kinds of water on the floor and fridge side was in the 40s. she had the unit off since yesterday. said when.she unit made ice and had water but when checking the back wall was full os ice. said there was a buzzing from the back when unit tried to start. units warm in both sections. called tech line and spoke to Steve and went over unit as far as we could but advised with unit warm and not running whirlpool wants at least 24 to 48 hours for unit to run and do all proper tests. office will reschedule within the next day or 2 to take readings and call unit back in. office will schedule as soon as they can with a tech; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 08/30/2023
"Cx complaint, no water from the dispenser, no ice production. Found water reservoir frozen causing the issue, used a steamer to thaw out the ice from the reservoir, installed permagum sealer around the water inlet lines to close the air gaps in the cabinet to prevent the water reservoir from freezing. Ran factory diagnostics to verify unit operation, water from the dispenser, icemaker fill-harvest...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (SEALER) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Potomac, MD 20854
Julian H.
Job Details: 08/30/2023
CX complaint about unit's running to cold inspected temps on arrival RC32* FC-7 checked unit on tests TEST 1 TEST3 TEST28 & overall temp was 37* call TL states that sensors are not reading properly need control as well for latest software; ordrng 1 W11664342 (ctrl elec) and 1 W11610998 (evap cover asm RC)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/30/2023
Installed new burner head. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WED5100HW
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/30/2023
found the bulb blown. no other issues found with unit at this time. parts on order.; ordrng 1 WP22002263 (bulb) and 1 W11222979 (socket) and 1 W11226088 (lens)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 08/30/2023
"Cx complaint, noises at the start of the wash cycle, will not complete a cycle, error codes : F7-E5 shifter fault F7-E6 motor fault F7-E1 basket speed fault. Found oil leaked out of the gear case, shifter shorted, cam hub is causing the motor to slip, washplate is seized to the gear case shaft, unit needs a rebuild. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10752283 (washplate JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 W10890624 (motor-drve JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11454734 (GEAR CASE JT VS) and 1 W10913953 (actuator JT VS), used 1 W10752283 (WASHPLATE), 1 W10528947 (DRIVE HUB KIT), 1 W10890624 (DRIVE MOTOR), 1 W10721967 (CAM KIT), 1 W11454734 (GEAR CASE), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Potomac, MD 20854
Roberto I.
Job Details: 08/30/2023
"CX complaint control panel not responding.Tested unit, confirmed complaint, unable to run diagnostic. Found console overlay dettachedaround the keys area, steam getting inside and damaging the UI. Removed outer door, confirmed 12Vdc and 5Vdc on P3 connector. The console assembly was already repleced 6 weeks ago for the same issue. Called tech line, spoke to Steve, he said they are not aware of any issue with these parts and advised to fill a complaint with our part distributor. Ordering console assy W11660284; ordrng 1 W11660284 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/30/2023
"Cx complained the unit did not wash. Installed new motor and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Arlington, VA 22209
Lloyd B.
Job Details: 08/30/2023
"Cx complained the unit did not operate. Inspected the unit and found when plugged in, the drain pump came on. Entered diagnsotics with the pump running and got an error code of F3E1 for pressure system error. Ran a quick wash cycle and the unit filled to the proper amount. Ran diagnostics and it passed each test."
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Damascus, MD 20872
Ricardo S.
Job Details: 08/30/2023
"Cx complains abotu a burning smell, isnpected unit, the rotor lock also the gearcase leak oil.. basket cks ok, unti needs gearcase, slider, rotor, ,motor and clutch, CX WILL CALL THE MANIFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11393685 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 2 countsjob (2 counts job)s"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Bethesda, MD 20816
Leon
Job Details: 08/30/2023
cx complaint was unit wasnt washing and not draining confirmed issue first i replaced the drain pump when to fill the unit unit filled great but didnt drain seen tha the drain line was running down in a basement told cx he would have to get the drain line ran the right way going to dispoal tested the v coming into the motor and i was getting 0 while the motor should have been on cx would need to get drain line ran right and needs a new control; ordrng 1 W10906422 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Fairfax, VA 22030
Jason A.
Job Details: 08/30/2023
"Costco. CX complaint FRIDGE not cooling. Sees ice or frost on back of FC. Cleared all ice & replace evap harness. Test Defrost heater, evap fan work & good airflow to RC > JJ"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Jason A.
Job Details: 08/30/2023
CX complaint FRIDGE FC temps warm. Very low refrigerant in system. Replaced compressor & RC evap. Install UV dye drier & coupler. Checl for leaks wiith soapy water. Run vac & filled 6.00 OZ R134. Good running & equalise pressures. 160W at test 5 100%. Good frost pattern > JJ
We serviced a
MAYTAG DRYER
Model MEDE500VW1
Near Linthicum Heights, MD 21090
Israel R.
Job Details: 08/30/2023
Customer complaint unit is making loud noises when is running. Tested unit and found the pulley is noisy and needs to be replaced. I collected in full. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Huntingtown, MD 20639
Shane B.
Job Details: 08/30/2023
cx complaint is the unit leaking. when i arrived unit was in use with towels around the bottom of the door. removed towels and let unit run. it soon started leaking at the left corner of the door. lower spray arm was running. used clear door to see that the spray arm is allowing water to spray out from the middle of the arm. replaced arm with preIDed part and let cycle continue. nothing leaked. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Severn, MD 21144
Justin S.
Job Details: 08/30/2023
"CX LOWES complaint check unit for resale. Door wasnt latches 100 percent. Had to force door closed. Found right hand hinge spring was weak. Replaced with van stock door now oipens and closes smooth. Pugged unit in with no water hookup(Backroom of LOWES) and could hear unit turning on and pumps working. Unit is good for resale.; ordrng 1 W11573702 (hinge), used 1 W11573702 (HINGE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Laurel, MD 20724
Davonte
Job Details: 08/30/2023
"cx complained unit would skip cycle and not complete cycle confiurmed cx complaint. got error code f1e1 control error and f2e1 stuck button. quoted cx for repair. unit will need control and console. cx didnt want control put in today, wants everything done at once. unable to get payment due to lack of serivce. cx will be calling the office to make 384.22 payment. will owe 110 on return; ordrng 1 W11569437 (console)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Towson, MD 21204
Dustin F.
Job Details: 08/30/2023
"inspected unit to see lid strike for lid lock was defective, replaced lid strike and ran diagnostic to verify lid lock was working correctly, unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 08/30/2023
Cx complains that the unit stopped cooling again.. but now she informs me that the unit stops cooling when the ice machine is oni call TL.. ran ice maker test and everyghing cks ok. unit cooling now.. per tl we have to Replace the ice maker to see if that fixes the problem.CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11557001 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Silver Spring, MD 20904
Shawn D.
Job Details: 08/30/2023
"cx complaint unit is 3 weeks old and when dispensing crushed ice ice will form unther the ice bin said 1 time unit woiuld dispense at all ice was stuck together. i inspected unit and temps seem good then dispensed some crushed and cubed ice and some ice is forming under the bin from the ice being dispensed, replaced the ice bin and still having the same issue. called techline to document issue that this is normal and cx now understands he has to remove ice bin and clean ice shavings up evey 2 weeks or so if it get bad. unit is good to go"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHV03
Near Severn, MD 21144
Israel R.
Job Details: 08/30/2023
"Customer complaint unit still is freezing in the refrigerator. OI tested the unit and found temps are very cold 33 in the Rc and -6 ion the FC. Set to 45 rc and 0 Fc. I notice temps were not matching with the temp with sensor reading. I replace both sensors. FC and RC unit is reading good now. I also notice the righ door gasket is failing and is leaking air. Which it can also cause this issue. ORderin gagsket righ hand door. 2 at tribles. Call customer when part is available.; ordrng 1 W10316760 (thermistor) and 1 W10830277 (gasket-fip), used 1 W10316760 (THERMISTOR IR vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Brian F.
Job Details: 08/30/2023
"Cx states unit not cooling, inspected and confirmed, compressor not running. Windings measured 5.4 and 6.3, start device and run capacitor good. Plugged in unit, compressor buzzes as it tries to start, then start device overload trips. Unit needs new compressor, called office and scheduled return for 9/8.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Elkridge, MD 21075
Justin S.
Job Details: 08/30/2023
CX LOWES complaint unit not powering on. Unit does power on but kicks me out of diagnosis and does not agitate. shifter is engaging threw manual test but will not agitate. ordering control pn: W11603810(control); ordrng 1 W11603810 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/30/2023
"Cx complained of frost. Inspected the unit and found that the bottom of the door is warped. After multiple attemps to heat the gasket and new gasket, there is still a gap. Unit needs new door.; ordrng 1 12977880SQ (door) and 1 W10876598 (name plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Sterling, VA 20164
Simon
Job Details: 08/30/2023
CX complaints IM not functioning ice freezing up.Inspected unit ice maker door not seal properly and ice built up inside ice tray .steamed the ice cleaned IM DOOR SEAL AS SHOUD BE unit good to go .SZ
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 08/30/2023
"cx complaint moisture build on door, checked unit. no faults present. unit has good airflow, checked temps during timed dry highest heat, 156 degrees at rear of dryer, outside vent reading 104 degrees, spoke with MX was advised to check for good door seal, moisture in vent and a/c duct in washroom and if no obvious issue call techline, no obvious issues found other than a/c duct is directed straight to unit. called techline spoke with chris was advised to check vent and replace hood so no airflows back into unit. also close a/c vent and see if issues persist, cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model kdte204kps1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 08/30/2023
"Cx complained the unit did not run. Installed new control and tested and it still did not run. There is a F7E2 error for single speed motor failure. At the control, the motor tested open. Went to the motor and found it was slightly unplugged. Pushed connection back in and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID WINE CELLAR
Model KUMS24LSBSOO
Near Washington, DC 20016
Leon
Job Details: 08/30/2023
cx complaint was unit wasnt cooling confirmed the issue seen the veap had no frost pattren and the compressor wasnt cutting on ran amo ran and got less then 1 amp cx would need ne compressor but compressor for this unit is NLA
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near McLean, VA 22101
Christian C.
Job Details: 08/30/2023
"Installed display, console, cap, and seal. Tested unit no issues. Unit is working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Washington, DC 20016
Leon
Job Details: 08/30/2023
ice maker was not on site when we arrived and refrigerator support that was sent was for the wrong side. water valve is not needed. re-ordering parts job will need to be rescheduled; ordrng 1 w11629269 (ICE MAKER) and 1 W10860229 (LEFT SIDE SUPPORT)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Laurel, MD 20708
Davonte
Job Details: 08/30/2023
"cx complained unit had no power, confirmed cx complaint. installer didnt mount unit correctly, unable to pull microwave down. screw is stuck in unit on the left side. tried using channel locks to pull screw out didnt work, also tried using the impact to turn get screw out. scew is wedge in. advised cx to get contractor to help get unit down so repair can get down; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Washington, DC 20002
Sherwood
Job Details: 08/30/2023
cx complaint not turning on. arrived and i did confirm reset power to unit a couple times and it did not power on. also tried puting unit into a service mode and still no power. i did notice condensation in display and cx said samething happen with the last unit maybe dryer vent. either way this is a stacked unit.will have to return with helper to remove dryer to complete diag on washer; snapped 4 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Williamsburg, VA 23185
Justin W.
Job Details: 08/30/2023
"replaced all parts ordered tested unit working as designed. advised cx to monitor unit and call back if she has anymore issues,."
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDE01
Near McLean, VA 22101
Christian C.
Job Details: 08/30/2023
Cx complaint leds are out in both sections. Inspected unit found all leds are out in FC section and some in RC section. Replaced all leds to the 3 point leds. All leds are now working.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manassas, VA 20112
Richard B.
Job Details: 08/30/2023
"CX complant. Not cleaing. Inspected unit and found sumop wash motor error code. Changed sump and tested unit, Working as designed. Job completed, RB"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Washington, DC 20003
Leon
Job Details: 08/30/2023
replaced the water vavle in the im the tested the unit seen no leaks and everything was working as it should
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FS05
Near Bethesda, MD 20816
Roberto I.
Job Details: 08/30/2023
"CX complaint all burners only work on high.Tested all the burners, the all worked ok, except the LF triple element, it only worked on high with any setting and never cycled off. Replaced inf switch using pre id part. Burner tested ok. Collecteed $280.66 with check"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near McLean, VA 22101
Christian C.
Job Details: 08/30/2023
Installed thermistor and control box. Set temps to recommened.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20170
Demonte S.
Job Details: 08/30/2023
Inspected the unit . Found that the cx is saying that the Door is swinging open past a certain point. I explained to the cx this is how the unit is designed. There are no defects or damaged parts that can be replaced.( cx floors are warped . But this isn't causing the issue what the cx wants to be fixed. ) Called Whirlpool Techline. Per Whirlpool Techline there is nothing we can do. The cx will need to hold on to the Door and the cx feels they shouldn't. This is a use and Care call. I advised the cx that they only get one of these calls. If the cx calls back we will need to collect the Service Call before we return. ( any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Bowie, MD 20720
Davonte
Job Details: 08/30/2023
"cx complaioned that lower oven wouldnt heat. inspected unit and confirm complaint. installed new control board. unit still wpuldnt. after looking over last tech notes, cx had also paid for a high limit thermostat. part wasnt sent with me; ordrng 1 WP4449751 (high limit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Severn, MD 21144
Israel R.
Job Details: 08/30/2023
Installed new dispenser wall. Unit is back to normal operations.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Monkton, MD 21111
Neil H.
Job Details: 08/30/2023
replaced the control and panel unit tested good.
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Richmond, VA 23235
Joseph D.
Job Details: 08/30/2023
Adjusted exhaust vent to promote proper air flow from unit unit now drying as designed
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Baltimore, MD 21205
Shane M.
Job Details: 08/30/2023
"cx complaint the unit just leaked & froze up in freezer. found freezer frozen up from icemaker down. SDPICS advised cx to turn unit off & manually defrost unit. ordering icebin, icemaker, & valve.; ordrng 1 WPW10558423 (icebin) and 1 W11546935 (icemaker) and 1 W11546685 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Manchester, MD 21102
Drew B.
Job Details: 08/30/2023
cx complaint that unit is not washing the upper rack at all. i foudn the cups they had in the top shelf to be still dirty and if you take cup and wipe inside with damp cloth it comes right off verified no codes and ran test cycle did find weak water psi spraying the upper rack region will need new sump for issues resolved the manifold is incorrectly no issues with the travel of the water to the upper region call to rehchd; ordrng 1 W11460946 (motor sump)
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Silver Spring, MD 20906
Shawn D.
Job Details: 08/30/2023
cx compalint unit gave a error code. inspected unit then checked for errors and had f21 so ran service cycle and unit went through fine but had alot of soap bubbles inside and had a slight squeek. removed front lower panel and found shock loose causing the noise. fixed shock then checked drain pump filter and is clear. ran unit again and im still have soap suds inside unit and may have caused the f21 error code. i ran service cycle again and have no noise now after adjusting the shock. started a quick waash cycle and told cx to let this cycle finish to try and flush the soap out. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Falling Waters, WV 25419
Ken M.
Job Details: 08/30/2023
"Customer complaint is that the unit chatters when dispensing water. Unit tested and determined that the water pressure is high, needs a regulator installed. Ordering regulator and wate line.; ordrng 1 W10786952 (valve) and 1 8212547RP (tube-water)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Severn, MD 21144
Israel R.
Job Details: 08/30/2023
Installed new cover inlet. Unit is back to normal operations.
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW01
Near Vienna, VA 22181
Jason A.
Job Details: 08/30/2023
"CX complaint FRIDGE has sheet of ice on FC base, Found unit has good defrost activity. Drain hole not clear & pan is dry. Pulled unit out & cleared obstruction on nipple. Poured hot water down evap drain hole & saw good water drain > JJ"
We serviced a
JENN-AIR OVEN
Model JMW3430DS02
Near McLean, VA 22101
Christian C.
Job Details: 08/30/2023
Installed MW appliance manager. Tested MW and oven both are heating. No errors.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Tanner B.
Job Details: 08/30/2023
techline .. documented .. upon arrival 0 in FC and 38 in RC.. 0PSI/ 125PSI AND PRESSURES EQUALIZED TO 12/12 IN 6MINS.. contatcted techline and gave them information and they stated unit is working as designed.. i id mention the temp control was set to one below recommened.. suggested to set dampner in fc to max and control to recommened in rc.. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dumfries, VA
Richard B.
Job Details: 08/30/2023
"CX complant. Microwave dosent turn. And cooking functions dont work. Installed turntable shaft that was defective. Ran CX through different microwave features including crisp , convect bake and cook. with CX provided french take and bake bread. Cooked a chunk of bread for 5 min on crisp feature and bread was well done . Cooked a small slice on crisp for 2 min and bread came out perfect. Also tried convect bake feature for two min with a third chunk and bread also came out perfect, Showed CX youtube channel for that make and model , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Milford, DE 19963
Michael E.
Job Details: 08/30/2023
CX complaint: banging around unit. Tested and verified complaint. F0E2 error code. I found center shaft of spin basket is disconnecting from rest of basket. Quoted CX price to replace spin basket W10554251 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service by CC. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 08/30/2023
Cx complaint unit is not working properly. Removed and replaced the sump motor assy. Inspected for proper use unit now functions Normally.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aspers, PA 17304
Sal R.
Job Details: 08/30/2023
Per the previouse tech I was able to access and replace the control board . I tehn ran a recalibration and a auto test. Unit is opperating as designed.;
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Berlin, PA 17316
Sal R.
Job Details: 08/30/2023
CX complaint was that the unit would not spin. I found that the unit had a F7E4 basket realinement error. I was able to access the slider and found the metal reing to be fragmented and coming off og the slider itself. I was able to replace the slider and unit test good.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Norfolk, VA 23523
Branden R.
Job Details: 08/30/2023
"came out to replace parts on unit , disassembled and replaced control on unit tested unit and all major componets checked good. unit running as designed ."
We serviced a
MAYTAG WASHER
Model MAV7358AWW
Near Bear, DE 19701
Taylor F.
Job Details: 08/30/2023
"Cx complaint is unit will not stop filling with water on anything except mini cycle. Found pressure switch to be defective. Pressure switch is NLA. Unit is non repairable.; ordrng 1 22002705 (switch,pressure)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/30/2023
cx complaint is unit wasnt working and flashing a code but is working now. tested and checked unit. found codes F3E3 water temp fault F2E2 UI Disconnected F1E2 Motor over voltage F2E1 UI Stuck button. ran dlms cycle and auto test. unit went through tests and checks. wrong contro sent. will order parts needed. return set for 9/8/23; ordrng 1 W11419171 (Control) and 1 W11165546 (Water Valve) and 1 W11478526 (Panel UI)
We serviced a
KITCHENAID REFRIGERATOR
Model K9TREFFWBL00
Near Alexandria, VA 22308
Tanner B.
Job Details: 08/30/2023
"Installed new uv filter drier and coupler , vac unit down and refilled .. allow 24hrs too cool . Job complete; ordrng 1 W11506635 (bt/ vs), used 1 W11506635 (COUPLER) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20024
Leon
Job Details: 08/30/2023
cx complaint was unit didnt work at all confirmed issue seen that the unit was getting 120 replaced the control board everything was working as it should tested unit no leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Powhatan, VA 23139
John P.
Job Details: 08/30/2023
"Upon arrival found unit at set temps check compressor compressor within parameters tested unit working as design1-37, 2-11, 3-25, 4-22, 5-35, 14-32, 16-20, 18-23, 28-35, 29-2, 30-33, 31-23"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Frederica, DE 19946
Michael E.
Job Details: 08/30/2023
"CX complaint: no ice. Tested and verified complaint. I found it was the toggle switch for the IM was in off position. mCorrected switch, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Williamsport, MD 21795
Ken M.
Job Details: 08/30/2023
"Chute, coupling, and bucket replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL RANGE
Model WMH53521HZ
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 08/30/2023
"Cs unit is not showing correct time, confirmed complaint. I found when you set the time then start the MW the time goes blank. You can set it multiple times and it does it everytime, software issue. Ordering control board and returning with displlay.; ordrng 1 W11040881 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/30/2023
"Customer complaint is that the unit is not running properly. Basket is out of round, needs a new basket. Found the cold water supply line to the unit was pinched. Water line straightened out. Unit runs the rest of the cycle properly, but with too much vibration when spinning. Cabinet is level and suspension is good.; ordrng 1 W10554251 (spin basket)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Pikesville, MD 21208
Brian R.
Job Details: 08/30/2023
came out and replaced parts. tested unit and no motor. had 120 and 120 and 240 at plug and unit and also to motor. thermal fuse checks. called tech line and spoke to Brandon tested and checked over unit to find blue jumper needed to come off old motor and put on new motor to bypass switch. now unit starts and runs and heat as it should. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 08/30/2023
Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MED6500MBK
Near Elkridge, MD 21075
Justin S.
Job Details: 08/30/2023
CX LOWES complaint door seal / venting issue. top panel is loose from the machine//thetop control unit is cracked on th. Console bezel cracked and retainer clip to mount assembly to chasis is missing. Top panel retainer lock is also not engaging with panel allowing it to move freely.; ordrng 1 W11564427 (console black) and 1 WP8312709 (clip) and 1 WP8066092 (lock)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/30/2023
checked the unit and found that the oven door has damage. also the drawer is not sitting level. aprts on order.; ordrng 1 WPW10310922 (vent) and 2 W10831019 (handle screw)s and 1 W11398742 (handle) and 2 WPW10200660 (panel screw)s and 2 W10807828 (drawerr guide)s
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB35X24HZ02
Near Suffolk, VA 23438
Austin D.
Job Details: 08/30/2023
fixed sealed system by replacing the comrpessor and drirer. tested operation after adding r600 to the system. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Franklin, VA 23851
Austin D.
Job Details: 08/30/2023
"cx complaint the unit is leaking oil. checked the unit and found that the capacitor has failed. this is the oil leaking on the floor. also the strike was defective. repalced the cap and strike. calibrated/tested the unit. unit is good to go.; ordrng 1 w11457841 (strike ar vs) and 1 w11395618 (cap ar vs), used 1 w11457841 (strike ar vs), and 1 w11395618 (cap ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesapeake, VA 23323
Austin D.
Job Details: 08/30/2023
"cx complaint the unit is not making ice. checked the unit and found that the unit is sending voltage to the ice maker but the ice maker is unresponsive when trying to complete a teste cycle. repalced ice maker with VS. tested again and now the unit passed the ice maker test. unit is good to go. cx mentions ice gets stuck in the chute. i leveled the ice maker out and made sure that the cuves will be made the same size. advsied cx to leave ice maker alone for atleast a day and if any issues still occur after that to give us a call. cx agreed.; ordrng 1 w11546935 (ice maker ar vs), used 1 w11546935 (ice maker ar vs) from stock"
We serviced a
MAYTAG RANGE
Model MER7700LZ
Near Stafford, VA 22556
Thomas B.
Job Details: 08/30/2023
Cx complaint units burners not working properly. Tightened and tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL ICE MAKER
Model WRF555SDFZ05
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 08/30/2023
"ref led failing, replaced led. no ice. found ice maker overfilling, frozen and corroded. new ice maker started cycling normally, did not shut off valve. corrosion on wire harness. ordering ice maker wire harness, valve, and right ref door gasket.; ordrng 1 W10830055 (gasket-fip) and 1 W10884720 (harns-wire) and 1 W11043013 (valve)"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE00
Near New Market, MD 21774
Justin S.
Job Details: 08/30/2023
the refrigerator is at 45f when i arrived and set to 34f.the freezer is at 16f and set to -5f.checked for dye without finding any.test 10.1 the pressures equilized to 15psi.step 4 low side pressure is 5psi and high side pressure is 90psi.poor frost on the evaporator.step 5 low side pressure is 4psi and high side pressure is 89psi.the refrigerator evaporator is still frosting in step 5.once it dropped diagnostics the freezer started cooling and the refrigerator evaporator melted the frost pattern.low side -19psi and high side 90psi. called tech support and spoke with a jonathon.file number.pressures equilize in 1 min on test10.1.filled to 140psi with nitrogen and checked with bubbles and no leaks.the unit is dropping 5psi in 30 minutes.tech support leon.unit is under review
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Great Falls, VA 22066
Simon
Job Details: 08/30/2023
"CX complaints top load washer not operating ,has power.Inspected unit console not responding .replaced console run the unit for ten min .Unit works as designed.SZ"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Strasburg, VA 22641
Ezra M.
Job Details: 08/30/2023
"squealing noise. found idler pulley and 1 rear support siezed. replaced both rear supports and idler pulley, sounds normal.; ordrng 2 WPW10314173 (support em vs)s and 1 W10837240 (idler pulley em vs), used 1 W10837240 (BRACKET), and 2 WPW10314173 (ROLLER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 08/30/2023
Cx complaint is that the unit is not draining. (language berrier very difficult to assess actual complaint). I found that the unit has an F6E4 error code. I then ran the diag test and foiund that the unit is draining as intended. I also filled and manually drained the unit several times. I found that the valve is closing and not letting water in after it is deactivated. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS
Near Fort Defiance, VA
Danny R.
Job Details: 08/30/2023
unit has isue with dispenser the lid came of wil ned new one; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Bowie, MD 20720
Davonte
Job Details: 08/30/2023
"c complained unit wouldnt heat, after inspecting unit confirmed cx complaint. ohmed out heating element and it read ol. replaced heating element unit now heating as should."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Ashburn, VA 20148
Demonte S.
Job Details: 08/30/2023
Inspected the unit. Found that the cx is saying that the Dishwasher Door falls down when opened. Checked the Door Hinges to the Dishwasher Door. Found that the Left & Right Door Springs has snapped. Installed the Left & Right Door Hinges. Tested the unit. Unit is working as Designed. ( any questions please check Sd Pictures.)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Hanover, PA 17331
Drew B.
Job Details: 08/30/2023
cx complaint that unit is sagging and not making contact with door switches to operate. i foudn the door pin is half round causing a larger gap to drop swing of door. will need the door W11386244 ss and call when in and approved to return .; ordrng 1 W11386244 (ss door)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Odenton, MD 21113
Israel R.
Job Details: 08/30/2023
Customer complaint unit is not turning on the light. Found light is getting poiwer switch is working. Installed new LEd and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Silver Spring, MD 20906
Shawn D.
Job Details: 08/30/2023
"rpelaced the compressor drier used coupler from v/s then vacumed system down and filled to recomended and unit is holding good pressure. unit is good to go; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Falls Church, VA 22046
Simon
Job Details: 08/30/2023
CX coplaints water despensor not despensing and temp issues.Inspected unit and found freezer compartment not freezing at all run test 5 compressor running high and low speed and starting frost pattern no issues with seal sysyem call tech line and suggeting to check connnector P5 main control 4pin wire R&B reads 4.55k ohms and B&B reads 3.02kohms rc and fc thermistor. Ref thermistor a bit lower than normal temp.tech line advaced to replaced UI .orderd UI and ref thermistor.SZ; ordrng 1 W11509095 (UI panel) and 1 W10316760 (refrigrator thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/30/2023
checked the unit and found that back panel was loose. tightened the screws and tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Richmond, VA 23224
Joseph D.
Job Details: 08/30/2023
"Unit with failed lid latch and possible control board unable to open lid to get serial number, will get on return visit after breaking latcjbopenm unit with f5e3 errors ; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Timonium, MD 21093
Dustin F.
Job Details: 08/30/2023
"cx complaint: unit doors not leveled.Inspected unit, confirmed CX complaint. used level and releveled unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Robert L.
Job Details: 08/30/2023
"cx complaint not cooling properly, found FC evap frozen over, heater not activating harness issue,, ordering heater harness and thermistor; ordrng 1 W11650660 (heater harness) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model mvw6200kw2
Near Vienna, VA 22182
Christian C.
Job Details: 08/30/2023
Cx complaint unit does not drain. Inspected unit found harness not secure to drain pump. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS07
Near Falls Church, VA 22046
Christian C.
Job Details: 08/30/2023
Cx complaint unit is sparking while in use. Inspected unit found thermal event on waveguide cover. Called techline. Unit non-repairable. Cx paid for service call.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Silver Spring, MD 20905
Shawn D.
Job Details: 08/30/2023
"replaced control panel and turn table and tested turntable works and heats good, and all buttons work. unit is good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Market, MD 21774
Ricardo S.
Job Details: 08/30/2023
"Cx complains that some tights on rc not working, insepcted unit, the led module on the top part of the rc not working, also the freezer lad is defetive.. order fc led module..; ordrng 1 w11483116 (fc module)"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near North Potomac, MD 20878
Julian H.
Job Details: 08/30/2023
CX complaint about unit making a noise put unit on time dry found a noise from blower wheel broken due age of appliance blower is locked to motor gave CX an estimate CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details: 08/30/2023
GOT HERE unit had full charge replaced parts pulled unit to 30 inch vacuum charge system with 5oz of r134a & holding pressures CX pIF THRU APP
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Baltimore, MD 21216
Emmanuel R.
Job Details: 08/30/2023
Replaced control and tested unit. Unit is now working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Jessup, MD 20794
Robert L.
Job Details: 08/30/2023
"cx complaint takes 2-3 times to dry, cx had energy saver on , cx had long twisting vent behind unit, moved unti out and green light for vent came on, adjusted CF setting to 4 for 30% more heat, vent wall vcap opeing fully, cx to shorten vent behind unit, tested all ops ok, collected $90 cash"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW01
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/30/2023
"Cx states unit makes loud noise during spin, tested and confirmed. Tub bearing is worn, can also hear something loose/rattling around where the pulley would be. Unit is has dryer stacked on top, would need a second tech to complete diagnosis. Quoted cx for outer tub and second tech, cost of repair approaching price of new washer, could needs other parts after full diagnosis. Cx will call if they would like unit repaired."
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MSS00
Near Pikesville, MD 21208
Brian R.
Job Details: 08/30/2023
came out and replaced parts ordered. reset temps as she had both sections way down. advised her she should start to see ice in the next few hours. job complete.