We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Baltimore, MD 21205
Milton J.
Job Details: 07/15/2022
"CX complaint unit not cooling again. Inspected and found evap froze over. Took the following readings from the control: Evap Thermistor 20.07ohms, RC Thermistor 3.04ohms, Defrost Element 88.6ohms, Defrost Element 117vac while in defrost. Called into Techline was was told the element resistance is low and to replace the element and harness. Ordering new Defrost Element and Evap Harness. -MJrob; ordrng 1 W11545823 (Evap Harness) and 1 WP2323198 (Defrost Heater)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Inwood, WV 25428
Danny R.
Job Details: 07/15/2022
unit checks ok i think it was over loaded . last load here in it a double size load . unit chedcksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Milton, DE 19968
Michael E.
Job Details: 07/15/2022
CX complaint: freezing on the top 2 shelves. Tested and verified complaint. RC thermistor tested at 4.3kolms but was at 72 degrees. At tghat temp it should have been around 450 olms. Ordering RC thermistor WPW10384183. Scheduled return visit for 7/22 AM prefered; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23456
Justin W.
Job Details: 07/15/2022
cx complaint unit not dispensing crushed ice. checked unit to find ice getting caught in ice container. ordering ice container to be shipped directly to cx.; ordrng 1 W11185686 (ice container)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Monrovia, MD 21770
Brian R.
Job Details: 07/15/2022
cx complaint is she just had someone out the other day and they cleaned it out and code came back and units still not running right. found codes of F9E1 Unit not draining F7E1 single speed wash motor failure. cleared codes and ran through tests. unit fills and runs and spray arms spin. checked codes again and then a FaE2 code came back for heater. i believe most of the draining issue is air vent for sink. very slow stream coming out. units timing out before empty. cx will take care of vent and will ordr parts needed. as soon as parts are in office will schedule.; ordrng 1 W11416363 (Sump n Motor 232.28) and 1 W11412291 (Drain Pump 94.36) and 1 W11414073 (Vent Fan 90.13) and 1 W11084867 (Harness 86.40) and 1 W11410063 (Control 155.34)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Davidsonville, MD 21035
Kevin P.
Job Details: 07/15/2022
"cx complaint unit not powering on at all and water standing in ice bin, tried to uninstall unit to diagnose and found is connected with atleast three brackets i can see to the wine cooler next to it and is sitting on tile floor with the front feet but the tile doesnt go all the way back and the back feet feel like theyre catching when trying to pull the units out together. im unable to remove the unit to diagnose and explained to cx they will need to have the unit pulled out and made accessible for us to return and service it. marking both the drain pump assembly and the control for return visit. cx will call once the unit has been removed; saved tckt"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Hyattsville, MD 20785
Samuel R.
Job Details: 07/15/2022
cx complaint unit does not dispense ice.inspected unit and could confirm.found dispnser motot to not work and cause unit not to push ice out.unit will need a new dispnser motor and coupler WPW10169511 11 tribles W11310391 special order; ordrng 1 W11310391 (motor) and 1 WPW10169511 (coupler)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335hps00
Near Towson, MD 21204
Keith H.
Job Details: 07/15/2022
cx complaint is unit fill with water instead of ice inspected unti and found the unit doesnt drain proerply because someone installed an extension to drain hose so that it reaches basement but when unit is pushed is designated place that hose becomes kinked pretty bad this isnt an availble part for order cx will have contractor address
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Ellicott City, MD 21042
Shane M.
Job Details: 07/15/2022
cx complaint of condensation on left corner. i could confirmed. pulled everything out of FZ. reinstalled everything. removed gasket from door. reinstalled. used flashlight after installing everything. no air leaks. no lights seeing through. showed cx everything.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Ellicott City, MD 21042
Shane M.
Job Details: 07/15/2022
cx complaint of condensation on left corner. i could confirmed. pulled everything out of FZ. reinstalled everything. removed gasket from door. reinstalled. used flashlight after installing everything. no air leaks. no lights seeing through. showed cx everything.
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Arlington, VA 22203
Emmanuel R.
Job Details: 07/15/2022
"Cs dw display went out for about a week then came back, found f2e1 UI stuck key, unit needs a new UI. Replaced UI tested unit . Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/15/2022
"cx complaint poor wash and leak from rear of unit, checked unit, ran heavy cycle, come to find leak coming from tub seal toward top of tub. advised cx tub is on order and will be shipped directly to their home. advised to inspect tub and contact via office once tub arrives. ordering tub and sump; ordrng 1 W11409866 (tub) and 1 W11460945 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYBL4
Near Wilmington, DE 19808
Alexander W.
Job Details: 07/15/2022
Cx stated unit is not making ice tested inspected but cannot verify cx complaint unit is making ice and unit is working as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Tarboro, NC 27886
Ronnie B.
Job Details: 07/15/2022
"cx complaint of unit not powering up. Checked unit and is doa. Verified outlet voltage to unit. Checked for dc to ui and is not present at J18. Removed and replaced control, calibrated, tested, unit works as designed."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Tarboro, NC 27886
Ronnie B.
Job Details: 07/15/2022
"cx complaint of unit not powering up. Checked unit and is doa. Verified outlet voltage to unit. Checked for dc to ui and is not present at J18. Removed and replaced control, calibrated, tested, unit works as designed."
We serviced a
KITCHENAID OVEN
Model KODE507EWH00
Near Damascus, MD 20872
Brian R.
Job Details: 07/15/2022
cx complaint is with unit and its temps and upper unit going way over what its set at. units way O-O-W and she knows. found code F6E1over temp main oven.heated and tested unit to 350 to check range and control. upper over tested at 386 and lower 361. control showed upper at 403 and lower 387. oven was already calibrated to +30 on top n +10 on lower. reset to -30 and -10. advised cx to try a few times and see how that goes as unit she be really close to range before ordering parts. she will pay 120 service for today.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Clifton, VA 20124
Richard B.
Job Details: 07/15/2022
"CX complant. Dishrack falling. Prior diagnosis found adjusters were needed for upper rack assembly . Installed adjusters using original componemts , sliders , and attachments. Cleaned lower spray arm and upper spray arm of orriface clogging debris . Advised CX to do vinegar wash once a week for one month to clear orrifaces of residue. Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
unit not igniting replaced spark module and test confirmed all burners are working correctly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/15/2022
"banging around on heavy loads. unit storing errors f0e3 and f0e5. cleared errors and ran diag cycle. no errors. loose bolt holding rotor to gearcase. verified slider gears in good shape, slider moving normally. adjusted feet for smoother spin at high speed, recalibrated unit. unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/15/2022
leaking. found unit is leaking due to a filter issue. advised cust to replace filter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax, VA 22030
Christian C.
Job Details: 07/15/2022
Arrived at cx house and they said they turned off unit at circuit breaker for a few days and now it is working. They said they called to cancel appointment.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Baltimore, MD 21224
Neil H.
Job Details: 07/15/2022
cx has light dim and strobing replaced the left front rc led unit checked good.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Centreville, VA 20120
Richard B.
Job Details: 07/15/2022
"CX complant. After last visit and electrical repair oven not working, Insopected unit and found control board UI not fully seated on Appliance manager . Plugged in control board and cycled power. Did a oven preheat on both ovens and working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near ,
Richard B.
Job Details: 07/15/2022
"CX complant. Dryer taking a long time to dry clothes after a washer issue. CX stated clothes were dripping wet and put into dryer to dry after washer issue. Took multiple cycles to dry. Found unit getting good power , Found dryer heating on hest cycles as well , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near East Riverdale, MD 20737
Mitchell H.
Job Details: 07/15/2022
cx complaoint unit is not making a lot of ice and cubes are hollow. inspected unit and found ice maker side of dual vlave readin 20 ohms. replaced valve and tested ice maker and it filled with correct ammount of water. job completed.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Knotts Island, NC 27950
Branden R.
Job Details: 07/15/2022
"techline rob came out for repair , disassembled unit and replaced parts needed . tested unit unit not goung into broil , also igniter will not shut off after flame is lit . found knob blinking 3 times when trying to start broil , unit will need both controls for repair . also found warped knob on right side no allowing proper selection .techline advised order oven sensor, cooling fan , powermax and expansion bored broil ....... ordering all parts ; ordrng 1 W11385692 (knob) and 1 W11400494 (interface User) and 1 w11398684 (power max) and 1 W11573760 (Igniter) and 1 W11317945 (Manager, Appliance (expansio) and 1 W10116010 (broil element)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near South Mills, NC 27976
Branden R.
Job Details: 07/15/2022
"came out to replace parts on unit , replaced all parts needed calibrated and control relay blew . found deadshort coming from drain pump on harness , ordering all parts for repair . unit will need new control drain pump and lower harness for repair .; ordrng 1 W11419171 (control) and 1 W11568984 (harness) and 1 W11396717 (drainpump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Richmond, VA 23235
Chris B.
Job Details: 07/15/2022
replaced led tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRW07
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/15/2022
"cx complaint uni9t not cooling properly due to improper defrost, found freezer evap harness the defrost wiring backed out of its connector, defrosted unit fully and installed new harness. job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near White Hall, MD 21161
Marc M.
Job Details: 07/15/2022
"cx complaint unit not responsive at touhcpad at all times as well as error messages being prompted. inspected unit and found in diagnostic entry errors f2e0 keypad disconnected, f6e6 communication error, f2e1 stuck or shorted key, and f2e1 again (multiple saves). reccomend replacement of both the user interface as well as the app manager because of the saved communication error code. collected only for service call and cx wil be contacting JA for auth moving forward.; ordrng 1 W11179310 (app manager) and 1 W10887855 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Washington, DC 20032
Shawn D.
Job Details: 07/15/2022
"new compressor was upside down in box replaced compressor drier couplers then vacumed unit down then filld to 1.7 oz of r600 and unit started to cool but comressor is making a squeek noise told maintance to keep an eye on it and to call us back if it gets worse or doesnt go away.; ordrng 1 w10913906 (coupler) and 1 w10890087 (coupler) and 1 w10890099 (coupler) and 1 w10890126 (coupler) and 1 w10890131 (coupler), used 1 w10913906 (coupler), 1 w10890087 (coupler), 1 w10890099 (coupler), 1 w10890126 (coupler), and 1 w10890131 (coupler) from stock"
We serviced a
JENNAIR MICROWAVE
Model JMV8208CS3
Near Baltimore, MD 21224
Neil H.
Job Details: 07/15/2022
call cancelled told that m/w door could be taken apart to clean but these doors you must pull and remove screws from panel which will cause damage to door and i explained that to cx she understood told her the risk of that isn't worth it because door will be worst off than just mold in door; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model JGD8130ADS21
Near Baltimore, MD 21210
Shane M.
Job Details: 07/15/2022
cx complaint cooktop not working. took burners apart and found broken wires. repaired wires. unit working properly cx paid $120.00 card
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Timonium, MD 21093
Keith H.
Job Details: 07/15/2022
cx complaint is unit not heating inspected unit tried to verify 240 at outlet. i read 120v at L1 but only 50v at L2 unit not getting enough power to activate heater advised cx to have electrician check outlet/breaker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dumfries, VA 22026
Demonte S.
Job Details: 07/15/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer Section is Iced Over. I then checked the Freezer Harness Wire to the Freezer Evaporator Section. Brown Wire I'm getting Open Line. Ice Container / Ice Bin is chipping plastic pieces. ( Safety issue with Ice Bin / Container.) Unit will need the Thermistor, Ice Bin & Harness Wire.; ordrng 1 W11581973 (HARNS-WIRE) and 1 WPW10558424 (Whirlpool Refrigerator Ice Container)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Havre de Grace, MD 21078
Milton J.
Job Details: 07/15/2022
Cx complaint unit making noise and long dry times. Inspected and found hair pins mixed with lint in the blower duct making noise as the blower goes around. Cleaned out. Also found the flex vent collapsed behind unit. Straightened out. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Rockville, MD 20854
Roberto I.
Job Details: 07/15/2022
"CX complaint water left in the tub, cycle not starting.Ran test mode, found F8E1 error. Ran drain and spin cycle, the drain pump didn't start. Removeed water from tub and inspected drain pump, found part of the housing with connections separated from the rest of the body. Ordering drain pump W11399437. Return visit 7/25/22; ordrng 1 W11399437 (drain pump)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20010
Samuel R.
Job Details: 07/15/2022
cx cancelled advising cleaning people put wrong caps on
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Newark, DE 19711
Alexander W.
Job Details: 07/15/2022
"Cx stated unit not coming on at all tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Catlett, VA 20119
Demonte S.
Job Details: 07/15/2022
Inspected the unit. Found that the cx is saying that the Freezer has Ice / Frost on the top lip of the Door. I then checked the Freezer Door. Door has Frost / Ice. Found that the humidity Sensor is in the off position. This is causing Water to drop down on the Freezer Door. Removed all Ice / Frost. Turned on the Humidity Sensor. Advised the cx to leave this on. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Arlington, VA 22202
David J.
Job Details: 07/15/2022
"Cx complaint unit is heating up around unit and really hurting the left side of unit cabinets. Upon inspecting unit I did find discoloration on cabinet as well on unit ware heat is escaping. Was able to look at the door and it looked bent. I was able to twist the door to make a better level door. Called Techline, they stated if unit is working properly and install looks correct. Please have Cx call Customer care. Not sure if Cx ever submitted cabinet ratings either. Im going to order a few parts for the door as well as hinges. Will repair once parts come in. ; ordrng 1 W11315585 (Outer range door) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 1 W11334152 (Inner door range)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Yorktown, VA 23693
Carl A.
Job Details: 07/15/2022
"cx complaint of unit making noise,checked unit to find that the grear case is ginding and agatior has play in it also found that the hinges had cracked lid causeing lock not to engage all the time to allow unit to spin ordering all parts needed for repairs; ordrng 1 W11259006 (Lid Assembly) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (Lid Right Hinge) and 1 W11161960 (Whirlpool Washer Agitator) and 1 W11393685 (Transmission Gearcase) and 2 labors"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Samuel R.
Job Details: 07/15/2022
"cx complaimnt unit wont start cycle and wont lockinspected uit ND COULD CONFIRM CX COMPLAINT.found unit to not lock.unit would also not go ijnto service mode.unit is stacked will need a 2nd tech,unit will need control and door lock.called office to reschedule; ordrng 1 2ndtech (2nd tech)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Timonium, MD 21093
Keith H.
Job Details: 07/15/2022
cx complaint is unit leaking inspected unti and found theres a small hole in tub casuing leak. tub is covered along with labor for a lifetime ordeirng new tub 2 count job; ordrng 1 WPW10681502 (tub-dishwr)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
unit nolonger making sounds checked faults none present reset uinit now making seconds tested and noise at the end of cycle
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Hampton, VA 23664
Carl A.
Job Details: 07/15/2022
"cx complaint of unit making noise,checked unit to find wash plate grinding,upon further inspection,found unit needs gear case as its leaking oil,break down as follows1 W11454734,1 W10721967,1 WPW10006384,1 W10902814,1 W10528947,2/laborservice call breal down as follows service call cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/15/2022
"replaced main harness, door switch, door lock, light assembly, harness, and rod, door switch was not in rod box. issue not resolved. tested door switch, door switch is defective. ordering door switch WP9757262 to complete repair. cx is able to use unit if door is closed.; ordrng 1 WP9757262 (swtch-lite)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/15/2022
cx complaint is unit makes very slow ice and not working half the time. tested and checked unit. temps in range and ice normal size. bin have a few cycles of ice and he said thats all it did in 2 days. ran test cycle and unit did cycle and go through stages. will order parts needed and office will schedule.; ordrng 1 W11546935 (Ice Maker) and 1 W11321508 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20009
Samuel R.
Job Details: 07/15/2022
replaced element.found mototr to be damged by a connector.cx confirmed.ran service test and got error codes f7e1 and f8 e2.reordeing motor and ordering inlet valve W11416362 special order W11434044 32 tribles; ordrng 1 W11416362 (pump) and 1 W11434044 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Port Deposit, MD 21904
Milton J.
Job Details: 07/15/2022
Cx complaint ignitor not turning off and not keeping temp as should. Pulled a amp draw on the ingnitor and was over 3.0 amps. Ignited but ignitor never stopped being energized. Boad will not stop sending voltage. Pre-heated and control showed 100 degrees under probe. Sensor out of range. Ordering new Control and Temp Sensor Plus returning with Pre-IDed Ignitor and Valve just in case. -MJrob; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Temp Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20008
Samuel R.
Job Details: 07/15/2022
replaced parts ordered.tested unit and unit did not leak.working properly
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/15/2022
installed touch pad checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Robert W.
Job Details: 07/15/2022
CX Complaint is the unit isnt heating. Inspected unit and found the element has failed replaced element and tested unit is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Middle River, MD 21220
Andrew H.
Job Details: 07/15/2022
"Customers complaint is the unit is not cooling. I replace the compressor, coupler, dryer and evaporator. I pulled unit into a 30-inch vacuum and I failed to 4.25 oz. Unit is now working properly.; used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Baltimore, MD 21212
Shane M.
Job Details: 07/15/2022
installed all parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Baltimore, MD 21218
Shane M.
Job Details: 07/15/2022
cx complaint unit icemake having issues. found water supply issues. cx will need a plumber. cx paid svc by card.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ1
Near Lititz, PA 17543
Justin L.
Job Details: 07/15/2022
Cx complaint unit showing code F3E0. Was able to access unit and enter diagnostic to find codes F3E0 and F3E1 oven sensor open or shorted. Checked resistance at the temp sensor and it was reading 1078K Ohms at room temp. Checked harness for continuity and checked good. Replaced control with pre-id and was able to preheat oven to 350 and maintain it with no issue. Unit now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/15/2022
"cx complaint f9e1, found f9e1, f1e2 and f7e9, found pump running but not moving water after 30 secs pump over heats, replaced pump from pre-id, ran diagnostics, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rising Sun, MD 21911
Milton J.
Job Details: 07/15/2022
Complaint unit making nosie like a screw down in washer. Inspected and found a codder pin in the pump. Also found 3 dimes in between the wash plate and basket. Removed all and tested. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Stafford, VA 22554
Robert W.
Job Details: 07/15/2022
CX complaint ia they recev a letter from whirlpool for service point and unit isnt operating properly. Inspected unit and found the unit falls in service pointer for element replacement. Also found console not responding at all cant get unit into diag lights not working CX states the unit is with in 1year of purchase CX couldnt provide pop installed new element and couldnt test did make sure unit wasnt leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Brandywine, MD 20613
Shawn D.
Job Details: 07/15/2022
cx complaint same issue on mullion water drips down and also ice maker has moisture all around it and wont disepnse ice. inspected unit and confirmed both complaints found ice chute door stuck all the way open. reset power and it closed then cleared all the jammed ice in the bin and now should disepense fine. i then checked mullion ran test 35 and heater has 13.5dc volts. put test 34 to 02 for heater to always be on. unit is good
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/15/2022
Installed Gas Valve. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
replaced slides unit doesnt have alignment rod or gears ask CX she states she never took them out ordering closing better need alignment rod to activate self closing CX PIF; ordrng 1 12002497 (gear (kit)) and 1 W11028221 (shaft)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Olney, MD 20832
Dustin F.
Job Details: 07/15/2022
"CX complaint: dead dishwasherInspected unit, confirmed 123.6v at the outlet and got 126v at the junction box, all connections looked good. CX asked me prices for possible parts needed. i explained to him id bechecking voltage to control then console as long as i found proper voltage. I gave him pricing for both possible parts, he then said he wants to get a new unit. charged CX 120.00 via card for service fee."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20003
Samuel R.
Job Details: 07/15/2022
cx complaint unit is displaying loflo.inspected unit and got error code f8e1.tested unit and found hot water vaave to have barely any water coming out.unit will need a new hot water valve.unit is stacked will need a 2nd tech called into office to reschedule; ordrng 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW0
Near Washington, DC 20004
Samuel R.
Job Details: 07/15/2022
cx complaijt unit is not spining.inspected unit and could confirn.ran service test and would not complete test.got error code f5e2.unit would not lock.unit will need a new lid lock WPW10482836 31 tribles; ordrng 1 WPW10482836 (door lock)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stewartstown, PA 17363
Marc M.
Job Details: 07/15/2022
installed parts and performed unit calibration. unit passed calibration and prduced no unusual sounds. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Greenbelt, MD 20770
Mitchell H.
Job Details: 07/15/2022
cx complaint unit not heating and not working in a cycle. installed control and tested to 350 unit preheated well and job is completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glen Arm, MD 21057
Keith H.
Job Details: 07/15/2022
cx complaint is unit not starting inpsected unit and tried to verify 120v at outlet and readings were jumping. i plugged unit in and power was applied then nothing. i wiggled outlet and power came back i ran test it worked then power wasnt present again the outlet has loose connection cx will have electrican address
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 07/15/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Reisterstown, MD 21136
Justin S.
Job Details: 07/15/2022
"cx says the unit is making ice extremely slow. there is water in the ice tray. cx says they have never had any problems with ice cream melting. no frost build up on either of the evaporators. test 3 the evaporator fans are blowing good. test 15 shows full and not full accordingly. test 36 the icebox fan is blowing. test 56 shows e0. test 57 completes with no issues. removed the water from the tray and ran test 45 and the tray fills good. refrigerator temp is 40f and freezer temp is 10f. ran test 4 and step 4 the refrigerator evaporator is getting a full frost pattern across it. the unit has had the ice bucket, fill tube heater, emitter and reciever boards. called tech support and spoke with a joel. reset power to the unit and dropped the freezer temp"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Sykesville, MD 21784
Justin S.
Job Details: 07/15/2022
"the unit is not freezing in th freezer. found the copressor is pulling 1.4aac when active. opened the valve. unplugged the unit and let pressures settle. when pierced the unit still had 40psi in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. test 4 step 4 low pressures are 5psi and high pressures are 130psi. step 5 low side pressure is 5psi and high side pressure is 150psi. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
MAYTAG RANGE
Model MGR6751BDW
Near Silver Spring, MD 20906
Roberto I.
Job Details: 07/15/2022
"REplaced control reusing the existing overlay (part NLA). The clock turned on. Ran a 350F bake cycle,he unit preheated ok and worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
nameplate coming off removed and installed new nameplate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Newark, DE 19713
Alexander W.
Job Details: 07/15/2022
"Cx stated freezer door is hard to open and hard to close inspected tested and verified cx complaint. Found left side slide rail for FC defective and right side slide rail not lining up properly gave cx quote for both rails cx accepted quote paid in full by CC installed parts from pre-id parts tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 07/15/2022
cx complaint units not sealing well and moisture in fridge. inspectd unit and confrimed both. the unit was very unlevel and leaning forward bad. adjusted feet all the way up and fixed door issue and now feels tighter and not so easily opened. as far as moisture this unit is in a garage and its about 95-100 in here right now and its only 80 degrees outside. unit is not in proper location requirements and will cotinue this issue until unit is in 60-90 degree room. informed cx that gladiator is made for the garage and to see if they can exchange for one if possible. otherwise unit is working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/15/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit making excessive noise form valve when dispensing water, replaced valve and unit tests good. job complete"
We serviced a
KITCHENAID DISHWASHER
Model W11540964
Near Silver Spring, MD 20910
Roberto I.
Job Details: 07/15/2022
"Inspected heater, confirmed orange bushings. Ran test mode, no errors. Replaced heater per sp W11540964. S17304 covers part and labor.Ran a test cycle, the unit worked ok, the heater turned on and didn't leak."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near ,
Richard B.
Job Details: 07/15/2022
"CX Complant waasher had draining error code , Inspected unit and plugged in , Units drain pump kicked on and unit was draining but empty of water. display stated water is draining please remove clothes. or start a cycle . Unit would not cancel. Changed control , And cycled power to unit , Started a regular wash cycle Unit did filled an washed. Correctly. Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Fairfax, VA 22033
Richard B.
Job Details: 07/15/2022
"CX complant. Smoke came from washer , Inspecte unit and found control burnt up where valve harness connects to control , Advised CX to call whirlpool for saftey issue, Will need control and harness on return trip, CX paying 120 service call only . RB; ordrng 1 w10861510 (control 222.14) and 1 W11193817 (haness 94.80)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/15/2022
Cx complaint unit is not working properly inspected unit found the dampner not working properly cx states about every hour can hear this grinding and things freeze in refrigerator section ordering dampner will return with thermistor; ordrng 1 W11380595 (Diffuser)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23236
Chris B.
Job Details: 07/15/2022
cx complaint untinwill not start inspected unit found blue wire coming out of connector at motor ordering wire harness W10704067; ordrng 1 W10704067 (harness)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Beaverdam, VA 23015
Thomas B.
Job Details: 07/15/2022
Cx complaint unit is not working properly inspected unit found all thermistors check good defrost checks good cx states she only noticed unit having issues after a storm where power came on and off several times removed and replaced the board qouted cx cx paid in full by CC
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV9186WP1
Near Oakton, VA 22124
Richard B.
Job Details: 07/15/2022
"CX declined service , RB"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23602
Lucas R.
Job Details: 07/15/2022
"cx complaint dryer too hot on low setting, checked unit found element cycling at 155 on low, 145 on med, and 135 on high, going backwards, called techline spoke with chris , advised to reverse lbu and v wires at heat switch, reversd wires, tested, low cycling at 140 degrees, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23602
Lucas R.
Job Details: 07/15/2022
"cx complaint dryer too hot on low setting, checked unit found element cycling at 155 on low, 145 on med, and 135 on high, going backwards, called techline spoke with chris , advised to reverse lbu and v wires at heat switch, reversd wires, tested, low cycling at 140 degrees, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Little River, SC 29566
Jason T.
Job Details: 07/15/2022
"Arrived on site, CX request to cancel the service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Parkville, MD 21234
Neil H.
Job Details: 07/15/2022
cx complaint rc isn't cooling found heavy frost coming through the fc new bi metal and thermistor and control needed forced unit into defrost mode. 2count needed to thaw evap on return.; ordrng 1 12002355 (thermistor kit) and 1 WPW10290745 (Whirlpool Refrigerator Wiring Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/15/2022
CX complaint is the unit isnt cooling. inspected unit and found the FC evap frosted over defrosted and found the heater wire pulled out of connector and wont stay in place so unit isnt able to defrost. Pulled off connector and reseatted wire to heater and taped so unit can defrost till new hareness is installed. Ordering Harness.; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Westminster, MD 21158
Bernard M.
Job Details: 07/15/2022
"Replaced icemaker, ran test 45 and it moved into home position and filled with water. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Baltimore, MD 21216
Shane M.
Job Details: 07/15/2022
installed new icemaker. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sykesville, MD 21784
Brian R.
Job Details: 07/15/2022
cx complaint is unit stopped cooling and had water coming out door as all the ice was melting and temps went up and unit was making a very loud buzzing sound when trying to run. pulled unit to test and check and plug back in as unit was off. pulled cover and plugged unit in and start device tried to start compressor and compressor made a loud zapping buzzing sound when trying to kick on. units been off for days so couldnt get temp readings on unit or compressor. unit needs compressor replaced then cx will need to let unit run a few days and check temps and cooling on unit. as soon as part is in office will schedule.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Fitting) and 1 W11506619 (Coupler)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL6
Near Perryville, MD 21903
Milton J.
Job Details: 07/15/2022
Complaint unit not coming on. Installed new Thermal Fuse as orderec by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/15/2022
cx complaint RC will not cool but FC is cold. inspected unit and found unit is not defrosting. i was able to steam out the evap and replace the evap harness and thermistor. plugged unit in and it began to build a frost pattern. advised cx cooling will be back in 48 hours. unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Zachery R.
Job Details: 07/15/2022
"cx complaint unit not dispensing ice, checked unit, filter is good, unit has good water supply, come to find frozen fill cup and tube. thawed fill cup and tube with steamer, used permagum to insulate around fill tube, tested, icemaker is filling with water and no signs of any leaks, advised cx wait 24 hours for ice production. unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Greensboro, MD 21639
Jonathon C.
Job Details: 07/15/2022
"cx complaint, poor ice production. tested unit, verified complaint. unit dropped a sheet of ice around every 6 minutes. which does not allow for enough time to freeze a full sheet. called tech line, spoke to chris, deterimined the most likely cause of this issue is the water level sensor built into the recirculation pump. ordering recirc pump. cx paid all but 110 labor by check (#918) unable to resched due to so parts.; ordrng 1 W11542867 (recirc pump)"
We serviced a
MAYTAG DRYER
Model NED4655EW1
Near Columbia, MD 21045
Robert L.
Job Details: 07/15/2022
"cx complant loud thumping noise, found drum hopping on front seal, found screw wedged in seal, removed all debris, tested all ops ok, collected $120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 07/15/2022
"installed door cams and the unit has the same issue. and the separator is the incorrect color.. will need to contact tech line about the door, and the correct color will need to be reordered...; ordrng 1 w11423787 (separator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/15/2022
"replaced the evap and rechared the unit, u nit cks ok... to install, the unit had a sweep done..."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Gaithersburg, MD 20882
Julian H.
Job Details: 07/15/2022
CX complaint about unit just giving error F7E1 tachometer not detecting speed inspected and found that motor is not moving just makes a buzzing sound tested actuator and is moving back & forth when selected spin or agitation tested windings on motor looked fine now issue with cap tested all other components on component activation on test mode worked fine called TL explained my findings and what we have done so far states to replace cap again; ordrng 1 W11395618 (cap)