We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hagerstown, MD 21742
Ken M.
Job Details: 03/08/2023
"Control and lid lock replaced and power restored. Suspension tested good. Minor adjustment made to level out the cabinet. Ran test cycle and the cycle ran properly, unit remained stable, and the lid lock is working properly. Has the customer load the unit to make sure that there is not any issue with the unit that is only showing up while it is loaded and to make sure that the unit is being loaded properly. Customer normally uses the quick wash cycle, so that is what was used. Customer just dumped the load into the unit without trying to distribute the load. Unit rebalanced on its own during agitate and the unit was able to spin normally. Suggested that customer try to balance the load when initally loading the unit. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Severn, MD 21144
Justin S.
Job Details: 03/08/2023
the unit is not closing the door all the way. found the latch is closed when the door is open. replaced the door latch with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W11412299 (latch)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Richmond, VA 23238
Thomas B.
Job Details: 03/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 03/08/2023
"Was able to access unit and replace parts per previous visit. Checked to ensure unit is recieving 240v to element, unit is recieving correct voltage. Tested unit and found unit heating as designed. Found door hinge to be weak and failing. Ordering door hinge for return visit. Return to be set up by office when approved.; ordrng 1 WPW10440013 (hinge)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sterling, VA 20165
Christian C.
Job Details: 03/08/2023
Cx complaint unit goes from sensing to done in any cycle. Tested unit in normal and motor hummed for a little then went to done. Inspected parts underneath unit and found capacitor leaking. Installed new capacitor. Calibrated unit. Ran unit through diag cycle no issues. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Laurel, MD 20707
Justin S.
Job Details: 03/08/2023
the unit is just locking and unlocking the lid when any cycle is started. replaced the lid lock with vs and retested. the unit is now spinning agitating draining and filling good. th eunit is now ready; ordrng 1 W11394572 (lock)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Thomas B.
Job Details: 03/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the drain pump tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW4
Near New Cumberland, PA 17070
Cody H.
Job Details: 03/08/2023
"CX complains unit continues filling with water when unit is not in use. Dispenser actuator can be heard buzzing but doesnt seem to be opening the entire way. Unit completed diagnostic cycle with no leaks, put unit into quick wash cycle and unit ran cycle with no issues. Ordering dispenser actuator, dispenser, and flow meter for return visit. Return to be set up by office when parts arrive.; ordrng 1 WPW10665207 (dispenser actuator) and 1 WPW10110225 (flow meter) and 1 8183032 (dispenser (NLA))"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Clarksville, MD 21029
Robert L.
Job Details: 03/08/2023
"cx complaint light out in micro, tested relay thru diag, burnt out bulb, replced bulb from pre-id, tested all ops ok,collected $187"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/08/2023
unit not making ice test unit added water but when door switch is pressed fan cycles off and on no movement now from icemaker when being jumped sugguest uce maker. ordering ice maker.; ordrng 1 W10882923 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Brambleton, VA 20148
Demonte S.
Job Details: 03/08/2023
Installed Heater Element. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/08/2023
customer stated tha the right side door would not stay closed. verified issue and fnd lower door at the hinge disenguaged and cannot be reset.. the unit will need a door to correct issue...; ordrng 1 LW10721542 (dor-fip)
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ1
Near Frankford, DE 19945
Michael E.
Job Details: 03/08/2023
"CX complaint: center burner cuts out in simmer. Tested and verified complaint. I adjusted the center burner flame, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Great Falls, VA 22066
Christian C.
Job Details: 03/08/2023
"Cx complaint of a burning rubber smell and noise during spin. Inspected unit no errors stored. Ran through diag cycle. Unit squeeks while on spin. Inspected parts underneath unit and found oil. Ordering gearcase, actuator, and capacitor. Will use control, belt and splutch on return. Actutaor 2 at upper marlboro 0 at whirlpool.; ordrng 1 W11454738 (gearcase) and 1 W11212745 (actuator) and 1 W11227944 (capacitor) and 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Richmond, VA 23236
Chris B.
Job Details: 03/08/2023
replaced door
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/08/2023
"installed parts, unit cks ok; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ1
Near Ocean Pines, MD 21811
Michael E.
Job Details: 03/08/2023
"CX complaint: front right burner keeps shutting off and on and wont boil water. Tested and verified complaint. At element had 240vac but it dropped to 14vac when it stopped heating. I replaced the infinite switch, tested unit anbd it is now working properly. CX paid for service, labor, S&H, tax and part by CC. CX paid in full. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Great Falls, VA 22066
Christian C.
Job Details: 03/08/2023
Dissassembled unit. Inspected new cabinet and found cabinet deformed. Reassembled unit. Reordering cabinet.; ordrng 1 W10677265 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Richmond, VA 23235
John P.
Job Details: 03/08/2023
CX complaint unit making noise checked unit found noise coming from evaporator fan cover vibrating adjusted cover tested working as designed
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Carlisle, PA 17013
Andrew S.
Job Details: 03/08/2023
Cx complaint is that the unit is making noise and doesn't always get the clothes dry. Upon arrival I found that the unit has no error codes. I then started a cycle and found that it is heating. i also checked the ventilation at the exit point and found that the unit is getting good air flow. I found that the noise is from the Idler and rollers. I aso found that the unit is drying correctly. I explained the operation of the unit and how the moisture sensing works. I was able to set the return visit for Monday 3/13 AM preference.; ordrng 1 279640 (Idler Pulley) and 2 WPW10314173 (Rollers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seaford, DE 19973
Frederick R.
Job Details: 03/08/2023
Upon arrial I find the bin full of ice and water flow. as soon as you put filter in everything stops. I took housing apart and test the line going into and out of the housing and everything was working properly. Returning housing because it is not needed. CX due credit of $49.20 which is the difference of the $82.48 she owed for labor and the price of the housing. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near ,
Daniel J.
Job Details: 03/08/2023
lower crisper drawer lid getting stuck in up position found right hand side molded further out than left allowing lid to become unattachted ordering end caps and glide; ordrng 1 W10874836 (endcap) and 1 W10874836 (endcap) and 1 W10827015 (door) and 1 WPW10326469 (rail)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near ,
Chris B.
Job Details: 03/08/2023
cx comp unit will not produce water or ice also had burneing smell once and tripped breaker insp unit conf cx comp found wires shorted at main inlet valve repaired wires tested unit working as desighned chritstina sfty
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairfax, VA 22030
Robert W.
Job Details: 03/08/2023
"CX Complaint is the unit isnt shutting off. Inspected unit and found no error in diag ran diag cycle and unit is going straight into spin had to unplugg unit in order to get unit to stop, Issue is in the control also found the cap is leaking oil. Ordering Control and Cap to correct issue; ordrng 1 W11556725 (Control) and 1 W11395618 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/08/2023
replaced door the vracket and pan per cx is no issue and didnt want replaced .. unit now checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near ,
Daniel J.
Job Details: 03/08/2023
ordering over door handle.; ordrng 1 W11110499 (over door handle)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20008
Brian F.
Job Details: 03/08/2023
"Cx states light not working, confirmed complaint. Installed new bulb and holder, tested, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bristow, VA 20136
Richard B.
Job Details: 03/08/2023
"CX complant, Dishwasher has drain error code, Inspected unit and found drain pump error code and vent wax motor error code for electrical issue Ordering control , vent wax motor and drain pump. Further work needed. Installed high loop under sink. Believe unit was back feeding into machine. RB; ordrng 1 W11462458 (control) and 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Manassas, VA 20109
Richard B.
Job Details: 03/08/2023
"CX complant. Door falls. Prior diagnosis found unit needs hinges. Installed both hinges and tested unit. Staying in place now. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details: 03/08/2023
CX Concern the unit not completing cycles.. no errors but unit unresponsive when starting. recalibrated unit and tested .. Job complete; ordrng 1 look (look)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Richmond, VA 23223
Orbie
Job Details: 03/08/2023
replaced mag and inverter. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Fairfax, VA 22030
Robert W.
Job Details: 03/08/2023
"C xcomplaiont is the unit is making noise. Inspected unit and found unit is making really loud noise, Pulled front panel and found the blower wheel free spinning on motor shaft the coupler is stuck to shaft cant get new blower on ordering blower and motor.; ordrng 1 W11549461 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Freedom, PA 17349
Sal R.
Job Details: 03/08/2023
"Per the previouse tech,I was able to access and replace boath parts. I then ran a recalibration and a auto test. I found the unit tobe opperaiktn g as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/08/2023
Customers complaint is not cooling. Found the freezer evap is not defrosting. Went into diagnostics and found the bimetal is showing as open. NTO bi metal harness.; ordrng 1 W11224591 (bi metal harness)
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP
Near McLean, VA 22101
Lloyd B.
Job Details: 03/08/2023
Cx complained the unit has low flames. The gas pressure was tested by the gas company and is correct. The cx is new to propane and I explained that propane won't have as high a flame as gas. Cleaned the orfices and burner heads and it increased the flame slightly.
We serviced a
KITCHENAID OVEN
Model KERS306BSS1
Near Millersville, MD 21108
Shane B.
Job Details: 03/08/2023
cx complaint is the oven not heating properly. cx said it was in use when he saw some sparks from under the pan and unit stopped heating. i inspected and found the bake element is broken. no saved error codes. unit will need a new bake element. cx paid in full for repair.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Sal R.
Job Details: 03/08/2023
"I was able to access and replace the gearcase, clutch , and slider. I then recalibrated the unit and ran a auto test. Unit test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Conway, SC 29526
Jason T.
Job Details: 03/08/2023
"Cx complaint, no-power, tested all circuits, found open fuse, installed from van stock. Verified 120 vac at the inlet fuse, tested all unit functions for proper operation...working as designed.; ordrng 1 W10138793 (fuse JT VS) and 1 LOOK (LOOK), used 1 W10138793 (FUSE) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Timonium, MD 21093
Dustin F.
Job Details: 03/08/2023
"CX complaint: unit wont spin.Inspected unit, confirm complaint. When turning basket could hear grinding noise. checked for code and got a F7E5 shifter code. removed washplate to make sure nothing was under washplate then tilted unit back to inspect underbelly. Found gearcase oil all over drain pump and parts of the rotor. Removed rotor and found gearcase oil on slider and stator. Unit needs new gearcase. CX does not want to repair unit. payed Svc fee via $120."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS01
Near New Freedom, PA 17349
Sal R.
Job Details: 03/08/2023
CX complina is that the unit is not opperating. I found that the UI is blinking and no opperation form the compressor. I found that the unit does not have the propper DC voltage coming form the power supply board. I called WP Tech Line and discussed my findings. I am ordering 1 control board (WPW10226427). I have set a retun date for 3/14/23. Please see SR #7735902413.; ordrng 1 WPW10226427 (control board 8 @tribs)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Providence Forge, VA 23140
Lucas R.
Job Details: 03/08/2023
"cx complaint burners not igniting fast enough, checked unit found burners slow to ignite on 1st ignition, filed burner heads for better airflow after 1st light burners ignite immediately, called techline spoke with rob advised could take up to 5 seconds to ignite as general rule, unit works as designed, referred cx to customer service if not satisfied with diag."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 03/08/2023
cx compalint was using microwave and heard a noise and heater on top fell down. inspected unit and conifmred heater fell down due to defective clip that holds it in place. ordering clip for return part is instock called office to go pick up but tribles is not open yet so rescheduled for 3/10/23; ordrng 1 W10909479 (clip)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Owings Mills, MD 21117
Dustin F.
Job Details: 03/08/2023
"Replaced Control and tested unit, unit works as intended."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Wrightsville, PA 17368
Fred G.
Job Details: 03/08/2023
arrived to cx home and found no one was home above the age of 18. her daughter called her mom and I was able to schedule a return visit for 2/14/23. she said someone will be home that day.; schdld next appmnt for 3/14 TUE !
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Leon
Job Details: 03/08/2023
cx complaint was unit wouldnt work confirmed complaint replaced the lid lock and tested unit everything started to work
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, PA 17543
Cody H.
Job Details: 03/08/2023
"Was able to assist JL, see JL notes for details.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Essex, MD 21221
Alexander D.
Job Details: 03/08/2023
"upon arrival cx said landlord already installed new power cord and unit has been working. inspected terminal block, found old terminal block still in use with burnt up nut and L2 wire left loose. replaced terminal block, nut and connector. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS05
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 03/08/2023
"Confirmed cx complaint unit front left flame a little orange coming out of the left side of spreader. Confirmed proper orifice installation. Attempted to adjust unit yielded no improvement. Ordering flame spreader, will use pre-id'd parts on return if necessary.; ordrng 1 W11344539 (flame spreader) and 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ
Near Frederick, MD 21702
Ricardo S.
Job Details: 03/08/2023
"Cx complains that the refrigerator door wont close properly, inspected unit, door seal cks ok, unit is uneven.. so i raise the front legs, now the door closes fine."
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Carlisle, PA 17013
Andrew S.
Job Details: 03/08/2023
"Cx complaint is that the unit is not heating. Upon arrival I found that the unit turns on and spins but is not heating. I removed the rear cover and found tested the tco (1.0 Ohms), the heating element (11.0 Ohms), thermostat (.8 Ohms) and the thermal fuse (1.0 Ohms). I then tested the voltage at the element and found 120 V at the red wire from the motor. I then checked the vlotage at the TCO and found 8 volts. I then accessed the timer and found that the timer is not sending any voltage out the red wire for the heating circuit. I quoted the cx for the cost of replacing the timer. Cx paid in full. I was able to set the return visit for Wednesday 3/15 PM preference.; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Moseley, VA 23120
Chris B.
Job Details: 03/08/2023
replaced control and heater elm tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near Goldsboro, PA 17319
Cody H.
Job Details: 03/08/2023
"CX complains unit RC is freezing items inside. Unit is showing 37.4*F FC is showing 14*F. Damper uptop was blocked, was able to unblock damper. Frost pattern was good, thermistor in RC is reading a little off. And damper is making clicking sound and will not open 100%Ordering RC thermistor and damper for return visit. Return to be scheduled by office when all parts arrive.; ordrng 1 W10316760 (thermistor) and 1 W10814173 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Marriottsville, MD 21104
Brian R.
Job Details: 03/08/2023
installed parts ordered as well as put metal tape on thermistor. reset unit and temps. advised cx to give unit the next 24/48 hours to get back to temps since unit was off and open and warm. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Waldorf, MD 20601
Robert A.
Job Details: 03/08/2023
"Cx complaint that the unit is not baking at all. I inspected the unit to confirm the complaint. I found the cooktop burners are lighting fine but the bake is not. I checked the ignitor ohms, it read OL. I replaced the bake ignitor and tested the unit for the cx. The unit is working as designed. I notice the bake flame too high, the orifice is for NG not propane (cx has propane). The unit needs a LP orifice for the oven. I'm ordering the part for the return visit.; ordrng 1 WPW10619560 (orifice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx988SIBM01
Near Henrico, VA 23229
Thomas B.
Job Details: 03/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Shawn D.
Job Details: 03/08/2023
"Cx complained that unit wasnt cooling. inspected refrigerator and confirmed compessor was bad. changed compressor ,vaccumed unit down filled with freon. refrigerator is good to go.; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Columbia, MD 21046
Robert L.
Job Details: 03/08/2023
"cx complaint f3e3, found f3e3 stored unit ewas running at arrivel, found outlet 5k and inlet 25k ohms at control, replaced inlet thermistor from pre-id, outlet 12k inlet 56k before running,tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 03/08/2023
Cx complaint of unit leaking from the dispenser. Will need to replace dispenser and will need 2nd man due to unit being stacked.; ordrng 1 W11524105 (Dispenser) and 1 2tech (2tech) and 1 Note (Note)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS1
Near Baltimore, MD 21216
Shane M.
Job Details: 03/08/2023
cx complaint the unit was turning on by its self could not duplicate issue. tested unit. unit work as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Annandale, VA 22003
Lloyd B.
Job Details: 03/08/2023
Cx complained of dim and some no lights. Inspected the unit and found a few of the led's are out. Installed new led's and noticed the ice maker cover would not stay on. Unit needs new bracket; ordrng 1 W10749631 (bracket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annapolis, MD 21401
Shane B.
Job Details: 03/08/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Winchester, VA 22602
Danny R.
Job Details: 03/08/2023
cx said unit isnt making at some times found unit not making ice also freezer light isnt working has power but doesnt coem on will need icemaker and light; ordrng 1 W10886939 (icemaker) and 1 W10695459 (light)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Middletown, DE 19709
Taylor F.
Job Details: 03/08/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor buzzing very loudly and to be defective. Quoted cx for repair which they declined at this time. Compressor is covered under entitlements but labor is not. Closing the ticket at this time. Job is complete.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE500ESS02
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/08/2023
"Inspected the unit. Found that the cx is saying that the Oven is giving the same error codes again. Ran Service Diagnostics on the unit. Error codes are F2E1 = Stuck Key. Checked all the keys to the unit. No Stuck Key. F6E6 = Upper Appliance Manager Board lost Communication. F6E9 = Low Appliance Manager Board lost Communication as well. Checked to make sure all boards are plugged in. F1E0 = Oven User Interface Failure. Called Whirlpool Techline Ref # 7735056584. Per Whirlpool Techline to order the Signal Harness to the User Interface. Cx paid in full by Card. ; ordrng 1 W11157221 (HARNS-WIRE ( Signal )) and 1 W11086141 (Whirlpool Range Control Panel, Stainless ( Reorder with in 1 year))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM02
Near Huntingtown, MD 20639
Robert A.
Job Details: 03/08/2023
Cx canceled the appt at the door. The unit is working fine at the moment.
We serviced a
WHIRLPOOL DRYER
Model PYE2300AYW
Near York, PA 17402
Sal R.
Job Details: 03/08/2023
CX complaint is that the colating is catching on the lint trap. i foun d that the lint trap will not set in the housing due to the plastic on the trap being warped / misshapened due to heat. I am ordering 1 lint trap (WP53-0918). Please direct ship part to CX . CX is able to put new lint trap in.; ordrng 1 WP53-0918 (lint trap 7 @ trips) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 03/08/2023
cx complaint the unit dispensing warm water.couldnt duplicate issue. showed cx the tank where sits. water feels normal temps. cool temps
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Washington, DC 20024
Samuel R.
Job Details: 03/08/2023
cx complaint unit is making noise.inspected unit and could confirm.found damper to make noise.unit will need a new damper WPW10594329 9 tribles; ordrng 1 WPW10594329 (damper)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boonsboro, MD 21713
Ken M.
Job Details: 03/08/2023
"Gearcase, slider, and clutch replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Gettysburg, PA 17325
Sal R.
Job Details: 03/08/2023
"I attepmeted to replace the UI and found a compremised wirer in the Deli draw. I am ordering 1 deli draw (W10815668) and will use the UI on return visit. Once the part is avalible, please have soemone form then office call to set a return date.; ordrng 1 W10815668 (deli draw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Yorktown, VA 23692
Lucas R.
Job Details: 03/08/2023
"cx complaint mold in ice door, verrified compaint, replaced seperator per cx request, tested operation, unit working as designed. 141.89"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Israel R.
Job Details: 03/08/2023
Customer complaint unit is not starting and they have to flip the breaker to get it back. I found the control panel is peeling off and letting moirture into the UI and is shorting. Ordering control panel and bringing back because i cant put the new UI if the panel is letting moiture through.; ordrng 1 W11460908 (Control Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Haymarket, VA 20169
Daniel J.
Job Details: 03/08/2023
"found that the condenser vibrating and hitting something, leveled unit and that reduced the sound. also adding foam type to help stop the vibrating."
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, PA 17543
Justin L.
Job Details: 03/08/2023
As per previous visit was able to access and replace burner which works better. While removing screws unable to remove properly. Ordering left center oriface and contacted office and setting return for Thur 3/16/23 with a second tech; ordrng 1 W11319745 (oriface)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Midlothian, VA 23112
Chris B.
Job Details: 03/08/2023
replaced ordered parts tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21158
Bernard M.
Job Details: 03/08/2023
"Cx complaint unit is shutting off. Entered service mode and ran test 3 and found the baffle checked good but the evap fan had stuttered before ramping up to full speed. Shut off and ran test again with the same result. Also the cx complaint of no ice. Ran test 56 and found error code E5 thermistor fault. Found small cubes in bin when arrived but thats all its made in 2 weeks. Ordering parts, once all are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker) and 1 W11578030 (evap fan motor)"
We serviced a
WHIRLPOOL WASHER
Model Lsr7333pq0
Near Ocean City, MD 21842
Michael E.
Job Details: 03/08/2023
"CX complaint: stopping in cycle. Tested and verified complaint. I found the spin only activates when drain pump activates and both stop at same time after maybe 30 seconds then wont come back on for few min. At end of spin, it added water. Timer WP8546685 needed. I quoted CX price to replace and explained that there could be other problems i cant see yet due to timer not working properly. Saved quote. CX paid 120.00 for service on CC. CX did not approve repair at this time. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Arlington, VA 22207
Lloyd B.
Job Details: 03/08/2023
Cx complained the unit leaked. Inspected the unit and found there is evidence of a leak from the sump assy. Ran the unit and it drips from the middle of the bottom of the sump. Unit needs new sump assy. Service declined. Job complete; ordrng 1 W10861526 (sump assy)
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 03/08/2023
Removed and replaced the dispenser and bezel tested and inspected for proper use unit now functions y
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21207
Shane M.
Job Details: 03/08/2023
"cx complaint the unit the front glass is pulling apart. can confirmed. glass corners where glue is held together is not sticking, make front glass pull apart when opening door. also found a broken gasket. ordering front glass nameplate n gasket.; ordrng 1 W11178521 (nameplate) and 1 W11176456 (front glass) and 1 WPW10535778 (gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Lloyd B.
Job Details: 03/08/2023
"Cx declined service, said the unit is working fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Annandale, VA 22003
Lloyd B.
Job Details: 03/08/2023
"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is NO frost pattern and all the fans are running as well. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Lokring kit; ordrng 1 w11656989 (compressor) and 1 W11504432 (suction line) and 1 W11506619 (coupler) and 1 W11506638 (process tube) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 lokringkit (lokring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chesterfield, VA 23832
John P.
Job Details: 03/08/2023
Prior to installing parts try to remove light switch wires foamed in called tech line talk to Leon had me pull on wire wire broke being turned over for review for exchange
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/08/2023
CX Concern the units lf and rf burners not igniting correctly.. found the ignitor misaligned .. unit needs new orfice holders for burners to ignitie; ordrng 1 W11378584 (lf holder) and 1 W11334712 (rf holder)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cooksville, MD 21723
Brian R.
Job Details: 03/08/2023
replaced parts and ran auto test as well as started a cycle. unit ran through stages and was quiet and checks. cx to try a few cycle and see how unit does. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23324
Zachery R.
Job Details: 03/08/2023
"cx complaint no cool. checked unit, there is a floor vent on opposite side of compressor. closed vent per cx, unit supplied with 123vac. no frost pattern on evap, compressor reading 6.8amps. spoke with ar. was advised to order seal system components. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, VA 23225
Joseph D.
Job Details: 03/08/2023
Replaced faulty light switch and unit now working properly. No other issues found
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, MD 21157
Bernard M.
Job Details: 03/08/2023
"Cx complaint unit doesn't start. Entered into diag and found error code F7E1 tachometer missing. Ran test cycle and when unit went into agitate and spin it would only make humming noise. Ordering capacitor, once part is in contact cx to reschedule; ordrng 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL OVEN
Model KEBS277DWH7
Near Vienna, VA 22180
Jason A.
Job Details: 03/08/2023
CX complaint OVEN smells electrical burning when preheating. Replaced UPR cooling fan & test UPR & LWR ovens heat. Preheat to 350F & both reached 350F > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 03/08/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, rotor, clutch, stator, and slider tested for proper use unit now functions Normally"
We serviced a
AMANA FREEZER
Model ASI2175GRS04
Near York, PA 17406
Fred G.
Job Details: 03/08/2023
"cx complaint FC, and RC lighst is out. I found door switches were good and both lights are getting voltage. I found FC led module and RC led module were faulty. unit needs modules to correct issue. once part is in please contact cx to set up a return visit.; ordrng 2 W11602886 (module)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 03/08/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manchester, MD 21102
Bernard M.
Job Details: 03/08/2023
Cx complaint unit doesn't make ice. Removed cover on FC door to access icemaker and found the fill tube to be frozen. Removed kickplate and found the fill tube heater to be OL. Unit would need FC door. Gave cx quote and they will not be repairing at this time. Cx paid $120 service fee.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Taylor F.
Job Details: 03/08/2023
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found proper voltage going to the console but console not powering on. Also found the power cord to be defective not allowing control board to be properly grounded. Ordeirng power cord and console.; ordrng 1 W11324037 (console) and 1 W11316254 (cord-power)
We serviced a
WHIRLPOOL WASHER
Model WFW9400sw01
Near Alexandria, VA 22314
Leon
Job Details: 03/08/2023
cx complaint was unit was making loud noise while i was in the home i didnt hear anything weird noises coming from the unit checked susp everything looked good learned that cx was putting alot of clothes in the unit and putting unit on a cycle thats not bulky or heavy cx said she would coach the cycles when washing
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 03/08/2023
"CX complains that the light bulb broke inside the socket.. Replaced bulb. reset power, unit tested and hood light works fine"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Columbia, MD 21046
Robert L.
Job Details: 03/08/2023
"cx complaint lights up but not starting, found when start pressed counts down but down start, reset power 2 times, same result, found f8e6 overflow error stored, tried diagnostics 3 times when start pressed no actions, lid lock ohmed out of range, orderin lid lock(18 trib) , strike (15 trib) and will use control on return; ordrng 1 W11394572 (lid lock) and 1 W11457841 (strike)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Vienna, VA 22180
Lloyd B.
Job Details: 03/08/2023
Cx complained of dispenser door issues. Inspected the unit and found the dispenser door would not stay shut. Installed new disp assy and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Urbana, MD 21704
Ricardo S.
Job Details: 03/08/2023
"Cx complains that the water filter will not stay in after changing, pops out when water dispenser used. inspected unit, filter hosuing cks ok, the new filter is not pushing all the way in. unit tested several times with cx and works fine"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bear, DE 19701
Taylor F.
Job Details: 03/08/2023
"Cx complaint is timer not responding. Tested inspected and verified complaint. Found the timer to be defective causing the knob to just spin in place and not turn the shaft. Ordering timer and knob, cannot rescheudle at this time due to SO parts.; ordrng 1 W11328381 (knob) and 1 W11566735 (timer)"