Service History 448 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near College Park, MD 20740

Alexander D.

Job Details: 06/21/2023

cx complaint. unit is making ice but the ice is clumped and bridged together. inspected unit and verified complaint. noticed frozen drips on evap cover behind icemaker. cubes arent in a brick right now but alot of them are bridged and some cubes are hollow. cycled icemaker and didnt see any leaks but it must be leaking somtimes because of the frozen drips behind it and on lip of container. fill tube extension is all the way in the funnel. ordering icemaker kit and returning with preid valve. call number in sticky note to schedule return visit once we have eta on part; ordrng 1 W11517113 (icemaker kit) and 1 LOOK (LOOK)

We serviced a

KITCHENAID DISHWASHER

Model kdtm404ess3

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/21/2023

"CX complaint: not running cycle. Tested and verified complaint. F6E1, F6E2 error codes. Tested at valve and when valve should open, i am getting less than 1 vac. Reset control and breaker box and tested but same result. Quoted CX price to replace the control W11341628 . Saved quiote. CX piad 120.00 for service by CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Leesburg, VA 20175

Ken M.

Job Details: 06/21/2023

"Customer complaint is that the ice maker is not making ice. Ice maker tested good, rotates and fills properly. Ice box fan tested and failed to turn on. Inspection of the ice box fan found that the fan blade is blocked by ice, but there is no ice build up on the evaporator. Fan removed and ice cleared. Fan reinstalled and fan retested. Fan is working properly. Contacted tech support with findings. SR # 7736681873. Had no recommendations at this time. Customer did state after the call that the ice was clumping in the bin before the ice maker stopped. Per SP # W11539038A, ordering updated control set. Also ordering right door gasket, gasket is torn.; ordrng 1 W11533213 (control set) and 1 W10917313 (gasket-dor) and 1 W11241580 (bracket) and 1 look (look)"

We serviced a

KITCHENAID RANGE

Model SSSSSSSS

Near Annapolis, MD 21403

Shawn D.

Job Details: 06/21/2023

unit is in garage told cx to let unit dry out and when reinstalled call us back

We serviced a

KITCHENAID FREEZER

Model KBFC42FTS02

Near Washington, DC 20016

Brian F.

Job Details: 06/21/2023

"Installed new freezer thermistor, entered diagnostic mode, FC thermistor passed test 01. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/21/2023

cx complaint dryer starts and then stops. does not continue to run. dryer starts and then stops. checked unit and found when unit will need harness for proper repair . once unit heats up it will lose vac to neutral causing unit to shut down . replaced push start and unit will still shut down after a second . ordering harness and will use motor just incase on return .; ordrng 1 W10704067 (harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Arlington, VA 22207

Jason A.

Job Details: 06/21/2023

CX complaint DW doesnt wash. Replaced wash motor & ran test wash - completed. Start PROWASH & unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE 19711

Taylor F.

Job Details: 06/21/2023

Wrong door was on site. Door that was on site is left door. Right door is needed and still waiting on arrival of right door. Cannot rescheudle at this time. Spoke to sammy and she is reordering right door.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Chesapeake, VA 23325

Zachery R.

Job Details: 06/21/2023

"cx complaint no ice and defective door gasket, verified issues, unit displaying e5 thermistor fault and e2 motor fault, ordering all parts needed to complete repair. advised cx door will be shipped directly to their home and to inspect door for any damages.; ordrng 1 W11658802 (icemaker) and 1 W11436964 (rcdoor)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20016

Brian F.

Job Details: 06/21/2023

"Cx states unit buzzing, tested and confirmed. Installed new blower housing and blower wheel. Tested, noise still there. Ran dryer with front panel off to see better inside, noise went away after pushing on idler pulley. Ordering idler pulley and rollers just in case.; ordrng 2 WPW10314173 (roller)s and 1 WPW10344192 (pulley-idr) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/21/2023

"cx complaint damper is loud and rc door squeeks everytime you open and close door. verified issues. removed rc door, applied lube, tested, door is good, ordering damper to complete repair 5 in stock. rescheduled cx for 6/28; ordrng 1 W11175955 (diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Suffolk, VA 23435

Orbie

Job Details: 06/21/2023

replaced Icemaker and Bin. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/21/2023

Replaced the dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs335sdhm06

Near Newark, DE 19711

Taylor F.

Job Details: 06/21/2023

"Cx complaint is unit leaking water from the dispenser very intermittenly. Tested the ice door and unit is working as designed. Explained to the cx ice may fall after you are done dispensing ice, especially on crushed ice. Its good practice to tap the dispenser again a few seconds after you get ice to make sure all of it fell. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS07

Near Norfolk, VA 23518

Carl A.

Job Details: 06/21/2023

"cx complaint of unit not making ice unit needs water valves and optic ,checked power at icemaker recvinig 108vac, called techline spoke with Steve was advise that the optics are failing and order both optics boards SR#7736689026; ordrng 1 W10290822 (Divider, Freezer Bins N/A) and 1 wpw10321131 (switch assembly ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Virginia Beach, VA 23451

Austin D.

Job Details: 06/21/2023

disassembled unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. had a full frost pattern on the evap prior to leaving. advised cx to monitor for the next 24 hours and to call us if any issues persists. cx agreed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/21/2023

"cx complaint of unit leaking water from the left hand side of unit ,checked unit ot find no error codes at this time removed outter door panel and parts were dry,ran unit 4 times and could not get unit to leak called techline spoke with Austin was advise to have cx run cycle with cleaner in it to breakdown any residueSR#77366687544"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Montclair, VA 22025

Tanner B.

Job Details: 06/21/2023

"Replaced drain pump, tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near California, MD 20619

David J.

Job Details: 06/21/2023

"Customers, complaint, bake element had became defective, as well as touch panel was not working properly. After my last visit I had found this unit need a few parts to fix properly arrive today and disconnect the power remove door and replace brake element lifted lid of unit to access control panel, replace control and consul control. Reassembled unit and plug power in set time and tested unit. Bake element is now working properly. Temperatures reached up to 350? before I left Unit is now working as designed job complete"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Bowie, MD 20721

Dustin F.

Job Details: 06/21/2023

"Cx complaint: all the sudden spider cracks in cooktopInspected unit, confirmed Heat expansion spider cracked cooktop and spread. unit needs new cooktop.; ordrng 1 w11051486 (cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/21/2023

CX Complaint is the unit door not sealing. Inspected unit and found the unit door not sealing fixed gasket and tested door unit is working properly.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/21/2023

Customer complaint unit is not heating. I tested unit with a cup of water is not heating. I went over the charges with the customer and she stated that all she was told to pay was the 120 service diagnosis. I told her that all is covered is the parts and she will have to pay labor for parts to be installed. She sais she is not paying because they told her all she needs to pay is the 120. She decline service because she does not want to pay for labor. Only service call. Told her she needs to call Kitchen Aid the unit is OWW and only parts are covered.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Frederick, MD 21701

Bernard M.

Job Details: 06/21/2023

"Replaced icemaker per previous tech, ran test 57 and it harvested, ran test 45 and it filled. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Silver Spring, MD 20910

Sherwood

Job Details: 06/21/2023

cx complaint not spinning. arrived and i did confrim not spinning which is because of slider magnet is broken also rotor had wear on it .ordering both parts. cx owes 110 for labor on return; ordrng 1 W10734521 (clutch)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bowie, MD 20715

Dustin F.

Job Details: 06/21/2023

"Cx complaint unit aint working.Inspected unit, confirmed CX complaint. belt came off. resecured belt and confirmed function. calibrated and tested unit, unit working as intended.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL COOKTOP

Model CVG4280B

Near Potomac, MD 20854

Roberto I.

Job Details: 06/21/2023

"Cx complaint the 2 left valves not turning.Tested unit, found both left knobs bad, seating too deep and not pushing the valve stems. Quoted repair $152.06 with $110 labor for 2 left knobs WP71001641 replacement. Cx declined.; ordrng 2 WP71001641 (knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/21/2023

"cx complaint is the unit not making ice after last repair. cx said they find the arm stuck, they push it down and then hear unit drop ice and refill. IM has been replaced twice but original arm has been reused. i found bin had a small amount of ice in it but was not full. arm was in the lower position today. i cycled IM and it worked properly. i called techline to document, they advised replacing the arm and extension in case its tweaked. SR#7736682652. quoted cx for parts, shipping and tax. service call and labor paid within 30days. cx is going to give it a few days to see if it starts working and may call whirlpool to see if they will cover parts. cx will call office if they want to go ahead with repair.; ordrng 1 W11226459 (arm) and 1 WPW10351019 (extension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/21/2023

"Cx complains about a noise when the ice maker fill with water, inspected unit, the noise comes form the dual valve.. water pressure cks ok.. fill utbe cks fine. order filter hosuing and dual valve; ordrng 1 w11346622 (reservoir) and 1 w11548535 (dual valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Sterling, VA 20164

Ken M.

Job Details: 06/21/2023

Door replaced. Badge to be installed at a later date.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Nottingham, MD 21236

Neil H.

Job Details: 06/21/2023

"7736599564CX STILL HAVING THE ON AND OFF COOLING ISSUE CALLED TECH LINE BECAUSE UNIT WILL GO WARM FOR 3 DAY AND THEN BACK TO FULLY COOLING TECH LINE SAID MAYBE RESTRICTION POCKETS IN THE SEALED SYSTEM SO S,S. TECH NEEDED; ordrng 1 W11580057 (COMPRESSOR) and 1 W11579351 (Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator)) and 1 W11506620 ( FSPW11506620), used 3 LOOK (SEALED SYSTEM TECH NEEDED) from stock"

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LL2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/21/2023

Cx complaint unit leaking after last visit. Was able to access unit and pulled out. Ran unit and found that the third rack mounts were warped and not seating to tub correctly causing water to leak out. Ordering parts and once in office will need to set return; ordrng 1 W11553484 (third level left) and 1 W11580025 (third level right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 06/21/2023

CX CEEDS TO CALL WHIRLPOOL HAVE THEM SEND A PARTS AND LABOR TICKET ON RETURN IF CALL CREATED I.W. CONTROLS NEEDED UNIT RANDOMLY TURNING OFF EVERYTHING THAN WILL COMBACK ON; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/21/2023

"I went and got a dehumidifier to install for customer , customer declined me putting a dehu in to help dry. No standing water , some water marks on 1 wall next to washer. Next room over has a 12x12 spot on the corner that is wet. Not soaked in water or flooded but it is wet.Customer is very upset."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Arlington, VA 22207

Jason A.

Job Details: 06/21/2023

CX complaint MW+O display goes blank. Replaced console & harness. Blk pin came out see SD pics. Opened retainers to secure. Bent pins slightly to improve contact. Pushed unit back in cabinet & display goes out again. MW & Oven light still working. Called techline to update. Unsure which harness is needed but it is the one above Oven Apl Mgr with the 23 bulkhead connectors that mate up with harness W11171471. Check SDpics. Same SR: 7736443849 > JJ; ordrng 1 W10523786 (Harness signal) and 1 W11033088 (Main harness)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, VA 22204

Demonte S.

Job Details: 06/21/2023

This unit has been sent for a product exchange. Please see Sd Pictures.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/21/2023

"cx complaint of unit not cooling,checked unit to find no frost patteren and pulled evap cover took reading on thermistor cover in ice at 4.47 k ohms amp draw of .7 advise seal system spoke MM unit will need seal sytem work done break down as follows 1/W10507884,Refrigerator Compressor,1/W11507067,Refrigerator Evaporator,1/WPW10143759,dryer1/W11506635,Access Valve Coupler,1/4387444,evap reparservice call break down as follows service call 120.00parts 832.67shipping 15.00labor 350.00sub total 1317.67tax 49.96grand total 1367.63deposit 120.00cx will call back if moving forawrd with repairs; ordrng 1 W11507067 (Refrigerator Evaporator) and 1 W10507884 (Refrigerator Compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Access Valve Coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Essex, MD 21221

Emmanuel R.

Job Details: 06/21/2023

Upon arrival I knocked on the door and customer stated someone came out last week and fixed the unit.Im not sure why i have the call it should of been completed. Unit is working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Silver Spring, MD 20902

Sherwood

Job Details: 06/21/2023

"cx complaint leaking from motor. arrived and found dw leaking from motor. installed part checked for leaks no leaks after repair, repair complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Linden, VA 22642

Daniel J.

Job Details: 06/21/2023

sediment blocking cold water replaced and tested unit starting cycles

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/21/2023

"CX complaint keypad not working, F2E0 error.Confirmed F2E0 onndisplay and keypad not responding. Unable to run test mode. Removed console, conformed 14Vdc supplied by the AM. Replaced console (CBE) using pre id part. Cleared F2E1 and F6E6 errors. Tested MW and rtan a 350F bake cycle. The unit worked as designed. Collected $230"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Chantilly, VA 20151

Jason A.

Job Details: 06/21/2023

CX complaint FRIDGE stopped making ice & FC has to be set to -5 to freeze FC items. Found RC evap pan cracked & evap corroded. Mastic is breaking up indicating refrigerant leak. See SDpics. Installed dryer & coupler. Checkfor leaks & filled with 5.50 OZ R134a. Unit is beginning to cool. 3CountSealSyst > JJ; ordrng 1 W11457241 (Drain pan kit - S16360 / W11092686 Rev. G) and 1 W11492867 (RC evap) and 1 W11033168 (RC evap fan incl thermistors) and 1 LOOK (LOOK - 3CountSealSyst)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Street, MD 21154

Sal R.

Job Details: 06/21/2023

"Per rthe previouse tech , I was able to access and replace both parts. I then tested unit and found it tobe opperatingn as designed. UNit test good. Please see SR# 7736643294"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Stephens City, VA

Daniel J.

Job Details: 06/21/2023

damper not in tote water leaking from behind cover to diifuser and noise from inside freezer not currently happwening on site possible issue with fan motor not always occuring or condenser tapping cardboard office rep stated from inside freezer; ordrng 1 WP2315549 (fan motor) and 1 w11380595 (diffuser wasnt in tote)

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/21/2023

Converted unit and tested it. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/20/2023

Arr at CX and Cx answered door and stated they had cancelled appt unit has been working. Cancel appt.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Bristow, VA 20136

Richard B.

Job Details: 06/20/2023

"CX complant. Dryer leaks and dosent heat. Inspected unit and found 123 and 123 volts with 246 across the poles. Found F1E1 error code in diagnostics , For main control failure, Ordering main control board. Unit is not venting , Advised CX to have dryer vent cleaned as dryer failed the vent test three out of three times. Contol not in stock. Further work needed. RB; ordrng 1 W11618917 (ACU) and 1 W11611436 (valve)"

We serviced a

WHIRLPOOL WASHER

Model Mvwb765fc3

Near Edgewater, MD 21037

David J.

Job Details: 06/20/2023

F6e2 control communication error F2e1 stuck key Cx complaint unit wont power on. Arrived today and inspected unit and found error codes in unit. Attempted to run diagnostic cycle and unit would not let me do anything. Unplugged unit and it plugged back in. Getting no response from unit. Unit is supplied 120vac and have same voltage at control but no response. Quoted Cx for repair and they will let us know within 30 days. Cx paid 120.00 service call by check.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS10

Near Clear Brook, VA 22624

Ezra M.

Job Details: 06/20/2023

"error f1-e4, pre-id control not for this version, ordering correct control.; ordrng 1 W11467778 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Charlottesville, VA 22903

Eric F.

Job Details: 06/20/2023

"Confirmed cx complaint unit not defrosting. Found service pointer pertaining to issue, ordering updated control, will use thermistor on return visit.; ordrng 1 W11546690 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Stephenson, VA 22656

Ezra M.

Job Details: 06/20/2023

valve sticking when filling ice maker or using water dispenser. ordering dual valve.; ordrng 1 W11482025 (dual valve)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near Rosedale, MD 21237

Dustin F.

Job Details: 06/20/2023

"Upon arrival, was informed by CX she had extended warranty. we could not locate paperwork so shes going to reach out to WP to have it dispatched properly. no charges needed no work done.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Berryville, VA 22611

Ezra M.

Job Details: 06/20/2023

"temps too cold in rc. verified damper closing fully, ordering control and thermistor.; ordrng 1 W11556912 (control) and 1 W10316760 (thermistor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near York, PA 17406

Sal R.

Job Details: 06/20/2023

"CX complai t is that the unit will not power on. I found that the unit was DOA . I inspected the outlet and found the proper 120 V's AC . I was able to access the control and found that the control was not responding . I found the propper 120 V's AC at the P5 power cord. I was able to messure the resistance ot eh drain pump at J2 connector and found 19.8 OHM's of resistance. I also messured the resistance of the shifter at J12 and found 2,102 OHM's of resistance. I am ordering 1 control board (W11116592). A return date of 6/23 has been set.; ordrng 1 W11116592 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Stephenson, VA 22656

Ezra M.

Job Details: 06/20/2023

"called techline, spoke with Brandon, advised check harness connections at cabinet for rc evap fan harness, check thermistor res from control. sr# 7736671009 ff evap fan harness connector from cabinet has corrosion. per techline, unit is not repairable. advised cust to contact aig. pic in sd mobile."

We serviced a

WHIRLPOOL WASHER

Model WTW7300XW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/20/2023

"Cx complaint washer not starting and showing a message.Ran test mode, found F 51error. Inspected wiring around stator and speed sensor. Stator resistance reading 36ohm and 35ohm. Ran a test cycle, found bad drain pump, leaving water in the tub and basket floating all the time, preventing spin during sensing. Quoted repair $381.64 with $125 labor for drain pump W10536347 replacement. Cx needs more time to make a decision. Collected $120 with check # 8436; ordrng 1 W10536347 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/20/2023

"knocking noise caused by gearcase failure, leaking oil into other componants. unit will need gearcase, rotor, stator, slider, and clutch."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Richmond, VA 23234

Joseph D.

Job Details: 06/20/2023

Found unit with failure in right front outer ring on element burnt out replaced unit cycling and heating properly no other issues detected all burners okay big broil okay

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Martinsburg, WV

Ken M.

Job Details: 06/20/2023

"Customer complaint is that the unit is unresponsive. Unit will not power on or enter diagnostics. While accessing the console, the drain pump turned on and then a few moments later turned off. Found no loose connections at the control or console. Console is still unresponsive. Control diagnostic LED is blinking. Fascia replaced and unit retested. Unit cycled past factory wifi setup and tested. Confirmed F2E2 error code and cleared it."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Abingdon, MD 21009

Dustin F.

Job Details: 06/20/2023

"Upon arrival, found the box labeled thermal fuse had right part number but had 2 capacitors inside instead. wrong part in box. Informed cx wed have to reschedule.; ordrng 1 W10909685 (thermal fuse (reorder)) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Martinsburg, WV 25403

Ken M.

Job Details: 06/20/2023

"Customer complaint is that the lid strike broke and the unit is making a tapping noise. Visual inspection confirmed stress failure of the strike. Strike replaced and unit tested. Unit had a slight tapping from the back right corner. Found that the way that the harness had been ran, the harness would tap against the suspension rod. Wiring disconnected from the control and harness spun 1 full rotation and then reinstalled. Harness is now rotating away from the suspension rod. Ran a quick wash cycle while loaded to confirm issue is resolved. Tap noise is gone, but there is a squeaking noise when accelerating. Ordering belt, motor, and suspension.; ordrng 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11396716 (suspension)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/20/2023

"Cs unit is mkaing a nooise, confrimed complaint.Found gearcase oil everywhere, unit needs gearcase.Quoted customer but they denied repairs.Collected $120 for svc call"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Manassas, VA 20112

Demonte S.

Job Details: 06/20/2023

Inspected the unit. Found that the cx is saying that the Ice Maker is still making small cubes of Ice and they are getting stuck. Checked the Water flow from the Dispenser by timing it. Filled measuring cup to 1 cup of water. It took 22 seconds to fill the measuring cup to 1 cup. Installed new filter. Tested Water Dispenser again . It is now filling at 10 seconds.( Cx has a Reverse osmosis system hooked to the refrigerator. I advised the cx that the Refrigerator can't be hooked to a Reverse Osmosis system. Cx might need a plumber to remove this system. I advised let's see how it goes now since the water pressure is a lot better. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Chantilly, VA 20151

Richard B.

Job Details: 06/20/2023

"CX complant. Door damaged dented. Prior diagnosis found unit has a dented door. Door that was sent arrived damaged. Box seems like it was abused , Bottom is bent and unacceptable. Reordering door assembly. Further work needed. RB; ordrng 1 lw10904379 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/20/2023

Cx complaint unit is not working properly inspected unit found the ice bin cracked also the ice maker will not cycle ordering parts ; ordrng 1 WPW10558424 (ice-contnr) and 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fairfax, VA 22033

Richard B.

Job Details: 06/20/2023

"CX complant. Washer dosent work , Prior diagnosis found unit needs lid lock , motor , harness and cap. Installed all and tested unit. Working as designed. Job completed, RB"

We serviced a

KITCHENAID HOOD

Model KVWB406DSS4

Near Ashland, VA 23005

Thomas B.

Job Details: 06/20/2023

Removed and replaced cover tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS01

Near Oak Hill, VA 20171

Richard B.

Job Details: 06/20/2023

"CX complant. Buzzing noise on left side of cooktop. Inspected unit and when cooktop iss on . normal sounds are happening but when cooktop is off CX stated he can hear a noise from left side of cooktop. Cycled power at breaker box and CX stated sound is still on left side. Tech could not hear it. Advised CX to consult builder due to no power going to cooktop can not be coming from same. Could be some other wiring in wall. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs571cihz01

Near Hershey, PA 17033

Cody H.

Job Details: 06/20/2023

"CX complains unit icemaker is not working. CX thought they were still under warranty, informed CX they are outside warranty. CX decided they no longer wated service done since they would have to pay. No work done."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/20/2023

right side door gasket failed at seam replaced gasket heated and checked for proper sealing

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Lebanon, PA 17042

Cody H.

Job Details: 06/20/2023

"CX complains after last visit unit made 1 batch of ice then did not make anymore, tes 1-37*F, 2-0*F, 14-2*F, 16-3*F, 23-57*F, 24-55*F, 26-60*F, 31_-5*F, 59-good found when running test 97 unit was not dispensing water out of fill tube. Unit is recieving water before fill tube. Unit fill tube seems to be blocked, ran test 66 for 5 mins to remove blockage. unit doesnt seem to be heating the fill tube, found no voltage at the plug for fill tube, found voltage from j8.3-j8.4. Called techline and spoke to Nate SR# 7736670889 who said unit will need door and user interface. CX declined service at this time. No further work needed unless CX calls in and wants to pay for door and user interface."

We serviced a

WHIRLPOOL RANGE

Model ACR4303MMS0

Near Martinsburg, WV 25404

Ken M.

Job Details: 06/20/2023

Burners replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrt311fzdb02

Near Baltimore, MD 21230

Alexander D.

Job Details: 06/20/2023

"cx complaint rc handle broke off. explained to cx that handles are considered cosmetic and only covered in first 30days. went over oow pricing and cx declined service. advised cx to call whirlpool cx service and see if they will send one out to him. no service provided, no money collected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22201

Tanner B.

Job Details: 06/20/2023

"applied heat to door seal and seal adhered to cabinet, now sealing .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZKV01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/20/2023

Cx complained of things freezing on the top shelf on recommended. Inspected the unit and found a gap at the top of the freezer door allowing warm air to enter and the unit would run longer. Applied heat to the gasket and let sit and there is now a good seal. Evap fan is working. Set uit to factory settings. Job complete

We serviced a

KITCHENAID HOOD

Model KXD4636YSS0

Near Annapolis, MD 21401

David J.

Job Details: 06/20/2023

"Cx complaint unit will not power up or down. Arrived and verified complaint. Found that customer had left the filter on right out and unit went down. Removed fan cover and manual lifted down draft. Installed filter and replaced switch. Powered unit back on and now unit goes up and down. Fan also works and switches between speed, found at mid point the down draft rubs a hair and makes it hard to bring unit up, Cx stated he was going to use a lubricant on side of unit. Unit is now working as intended. Job complete. Cx paid in full"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/20/2023

"CX complaint about unit not cooling found both cavities @ room temp went to the back found compressor hot to the touch & not starting keeps trying ressitance on windings seem normal 6,7,13 need evap in case R600a stay on system & need to discharge 3 COUNTS JOB SEALED SYS; ordrng 1 W11109499 (drier-tube) and 1 W11574734 (compressor) and 1 W11506635 (process stub) and 1 W11598434 (evaporator) and 1 W11034025 (front-pantry) and 1 W11506620 (coupler) and 1 w11504450 (coupler) and 1 w11506626 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Oak Hill, VA 20171

Richard B.

Job Details: 06/20/2023

"CX complant, Unit is broken. Inspected unit and found console broken. Ordering console assembly/; ordrng 1 W11367339 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Frederick, MD 21704

Ricardo S.

Job Details: 06/20/2023

"Cx complains that the unit not washing dishes ,, inspected unit, water level cks ok, the motor makes a clicking noise, connection is good, unit need sump pump assy .. order part; ordrng 1 W11085683 (pump&motor)"

We serviced a

WHIRLPOOL DRYER

Model WED8800YC1

Near Potomac, MD 20854

Roberto I.

Job Details: 06/20/2023

"Cx complaint dryer overheat and smells like burning.Tested unit, found poor airflow coming out the exhaust. Removed front, found lint duct and blower completely clogged by lint. Removed all the cloggs and ran a cycle. the unit worked ok, with good airflow coming out the exhaust"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Urbana, MD 21704

Ricardo S.

Job Details: 06/20/2023

"Cx complains that the dryer make noises and takes long time ti dry, inspected unit, found an error f2e1 .. the blower wheel is broken, also the motor shaft is broken too. order parts ..; ordrng 1 WP697772 (blower wheel) and 1 W10888146 (housing) and 3 WP489463 (screw)s and 1 w11549461 (drive motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS20

Near Round Hill, VA 20141

Ricky E.

Job Details: 06/20/2023

"installed part, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/20/2023

Per previous tech I was able to access and repalce the sump assembly. I then ran the diag test and found that the unit is now functioning as intended without any leaks. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Wilmington, DE 19807

Taylor F.

Job Details: 06/20/2023

Cx complaint is unit not heating. Replaced the element and thermistor from previous diagniosis and unit is now working as designed. Job is complete. Cx paid remaining labor by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17202

Bernard M.

Job Details: 06/20/2023

"Replaced parts per previous tech, ran tests and ice box fan runs, icemaker harvested and filled. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/20/2023

"Cx Complaint is the unit isnt heating. Inspected unit and found the unit is powering on but not heating pulled front and ohm out element and its good TCO testing open, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Chambersburg, PA 17202

Bernard M.

Job Details: 06/20/2023

"Cx complaint the RC section isn't cooling. Inspected and found heavy frost build up on the evap cover in FC. Accessed the evap and found the thermistor reading OL. Defrosted evap and replaced the thermistor using vanstock WPW10384183, restored power and the evap began to develop good frost pattern with fan running. Instructed cx to give 24-48 hrs to allow unit to get to cooling temps before putting items back in. The FC light is out and would like the bulb direct shipped to cx address.; ordrng 1 W11216993 (bulb)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rockville, MD 20850

Julian H.

Job Details: 06/20/2023

CX complaint about unit not running found tub full of water cant heard pump empty drum w shopvac confirmed power 120vac nothing caught impeller loose need pump; ordrng 1 W10919003 (pump-water)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 06/20/2023

Cx requests to be rescheduled. They'll contact office for time frames;

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Dover, DE 19904

Taylor F.

Job Details: 06/20/2023

"Cx complaint is when front right burner lights, the ignitor stays on sometimes. Tested inspected and verifed complaint. When this happens, the only way to get the unit to stop sparking is by nudging the burner head with something. Replaced the ignitor, burner head and spark module. Unit still has same issue. Called WPTL and they reccomended replacing the orfice holder and cap. Cannot rescheudle at this time.; ordrng 1 W10826754 (holder-orf) and 1 W11579391 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fairfield, PA 17320

Bernard M.

Job Details: 06/20/2023

"Cx complaint the icemaker makes noise. Accessed icemaker and found bin half full. Removed bin and pressed reset and while harvesting, the motor would make grinding sound. Sounds normal when filling. Ordering icemaker, once part is in contact cx to reschedule.; ordrng 1 W11546935 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Derwood, MD 20855

Julian H.

Job Details: 06/20/2023

CX complaint about unit not powering on confirmed 120vac to unit put unit on test mode F6E2 control not hearing ui thermal event @ connector issue with console GAVE CX A QUOTE DECIDED NOT TO MOVE FWD YET PAID FOR SVC CALL THRU APP

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfield, PA 17320

Bernard M.

Job Details: 06/20/2023

"Cx complaint the unit walks out during spin. When arrived cx has unit on pedastal from there old unit. The front overlaps the pedastal. Entered diag and found no error codes. Ran test cycle and unit completed without issues. Placed 7 wet towels inside and ran high speed spin. While ramping up speed, the unit began to wobble, but at highest it didn't move. Instructed cx to remove unit off pedastal and level it in accordance to floor and make sure a sizable load is in. Unit sits on concrete basement floor. If unit continues to move, cx will call back and TL should be notified. No parts are needed, unit runs as designed."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Rockville, MD 20853

Julian H.

Job Details: 06/20/2023

replaced main control & working

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/20/2023

"Cx complaint the unit leaks. When arrived found towels inside to damp. The nozzle is leaking water in the drum. No leaks found at the hose hook up. When water is on, the valve isn't closing and it keeps the dryer on due to moisture. Ordering nozzle and valve, once approved contact cx to reschedule; ordrng 1 W11611436 (valve) and 1 W11230609 (nozzle)"

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Bethesda, MD 20817

Brian F.

Job Details: 06/20/2023

"Cx states bellow starting to crack, also causing smell, inspected and confirmed. Ordering new bellow.; ordrng 1 W11106747 (bellow)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/20/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3, motor fault. Ran normal cycle and unit filled but no activation from pump. Ordering pump and set return for 6/26. Office will contact cx with time frame; ordrng 1 W11025157 (pump/motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Randallstown, MD 21133

Justin S.

Job Details: 06/20/2023

the unit was pulled out when i arrived. cx says the unit is leaking every other day. found the drain tube is clogged. removed the blueberry causing the clog and the unit is now draining good. the unit is now good

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, PA 17408

Sal R.

Job Details: 06/20/2023

"CX complai nt was that the unit would not complete wash cycle. I foud that the unit would go off ballance when large bedding cycles are being run. I was abel to edjucate CX on how to prtoperly load bedding and run large cycle of wash. I found no stored error codes. I was able to run a auto test , recalibration, and then a 2nd auto test. I found the unit to be opperating as designed. UNit test good."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Timonium, MD 21093

Brian R.

Job Details: 06/20/2023

no answer on call box and no answer on phone. gave cx 15 min and moved on. she will need to reschedule.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near McSherrystown, PA 17344

Sal R.

Job Details: 06/20/2023

"I was able to access and replace the caontrol and the encoder. I then ran a recalibration and a auto test. After the auto test , I found no stored error codes. UNit test good."

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