We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the fresh food compartment is not cooling properly. Inspection of the freezer found the evaporator frozen over again. Thermistor registered 23Kohm in frost(0 degrees). Started heater test and the heater did not turn on. Found that the brown wire had backed out of the connector a second time. Ordering updated heater and harness. Wire reseated and evaporator thawed off. Confirmed element is heating, control is good. Contacted Trade Care to see if any assistance could be offered to the customer as this was a repeat issue and the warranty had only expired a month ago. Auth # W17IWQ1DPL1. Whirlpool shipping part, W11650661, direct to customer. SR # 7736667438.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23231
Chris B.
Job Details: 06/21/2023
"cx comp unit smells like burnt rubber insp unit conf cx comp found belt very loose replaced idler and belt from vs collecetd 110 labor 15 ship 8.68 pulley belt 7.80 .99 tax total collected 142.47 cx paid in full cc; ordrng 1 WP691366 (pulley) and 1 341241 (belt), used 1 WP691366 (pulley), and 1 341241 (belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Denver, PA 17517
Cody H.
Job Details: 06/21/2023
was able to access unit and replace parts per previous visit. tested unit and unit is workings as designed. no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Richmond, VA 23231
Chris B.
Job Details: 06/21/2023
cx comp unit will not spin out clothes insp unit conf cx comp found gear case leaking oil cx satted they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/21/2023
CX Complaint is there is a noise coming from the unit. Inspected unit and found there is a noise when basket is spun pulled back bellow and found a one dollar coin between inner and outter basket removed and tested unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Richmond, VA 23225
Chris B.
Job Details: 06/21/2023
cx satted they will be replacing unit denied service at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/21/2023
"cx complaint unit still is not making ice and items in freezer are not frozen. inspected unit and took temps and found 23 degrees FC, 38 degrees RC. removed FC evap cover and found ice ball on cap tube. found pressures were 50psi high and a 15 in vacuum on low side. then pressure raised to 75psi high, 10 in vacuum. called TL (SR7736640514) TL agreed, charge system with nitrogen see if leak is found. ordering compressor, filter/dryer, RC evap, FC evap, 4 call count. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11578026 (RC evap) and 1 W11578205 (compressor) and 1 W11109499 (filter/dryer) and 1 W11598434 (FC evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Richmond, VA 23235
Chris B.
Job Details: 06/21/2023
cxc omp unit will frost up in freezer comp insp unit conf cx compo found when opening fc and rc door rc door feels more sealed spoke with ed sr#7736686233 stated he beleives unit is sealed due to paper slip test stated unit will placed under review by wp please send as shop job friday ; saved tckt
We serviced a
JENN-AIR RANGE
Model JGCP430HM00
Near Alexandria, VA 22314
Leon
Job Details: 06/21/2023
cx complaint was the RL side burner didnt ignit confirmed the issue i came in clean out the burner and the orfice retested burner then everything started to work again cx confirmed it
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Moseley, VA 23120
Chris B.
Job Details: 06/21/2023
helped jp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details: 06/21/2023
"swapped door from this house with the door from 276 buckeye cir. ordering a new FC door so we dont have to keep shuffling this door to other units. no one lives at this house, its new construction so no one wo sign TY card.; ordrng 1 LW10913113 (dor-fip)"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Colonial Heights, VA 23834
Chris B.
Job Details: 06/21/2023
cx comp unit will not heat insp unit conf cx comp found therm event at term block replaced term block replaced wires to term block tested unit wroking as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Ashburn, VA 20147
Ken M.
Job Details: 06/21/2023
Console and seal replaced. Found evidence of a water run down the inner door panel. Inspection of the tub gasket found that the corners of the tub gasket are rolling inward. Unit needs a new gasket.; ordrng 1 W11483553 (gasket)
We serviced a
WHIRLPOOL OVEN
Model WMH78019HW06
Near Disputanta, VA 23842
Chris B.
Job Details: 06/21/2023
helped jp
We serviced a
WHIRLPOOL WASHER
Model MVWB755YLO
Near Upper Marlboro, MD 20774
Dustin F.
Job Details: 06/21/2023
"upon arrival, was informed by cx they had cancelled thier appointment. no work done no charges needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Chris B.
Job Details: 06/21/2023
replaced name plate cx had new fridge door to be installed found dent in new fridge door reordering fridge door ss ship to cx; ordrng 1 LW10642551 (ss rc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC
Brian F.
Job Details: 06/21/2023
"Installed new run capacitor and start device. Plugged in unit, compressor turned on immediately and temps in unit began to drop. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hyattsville, MD 20785
Samuel R.
Job Details: 06/21/2023
replaced control and while testing unit i found control leds do not come on.will need a new control.W11170317 0 tribles; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Earlysville, VA 22936
Eric F.
Job Details: 06/21/2023
Cx states she has extended warranty coverage. Instructed her to have call properly dispatched through warranty service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/21/2023
Cx complaint is that the unit is making a loud grinding noise when spinning. Upon arrival I found that the bearings in the gear case have failed. i also found that water is leaking out of the gearcase. I quoted the cx for the cost of the repair. Cx is gonna price new washers before deciding on the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Barboursville, VA 22923
Eric F.
Job Details: 06/21/2023
"Installed control, tested unit, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Washington, DC 20016
Brian F.
Job Details: 06/21/2023
"Cx states oven shut off durung cycle. Entered diagnostic mode, found saved F3E0 and F6E1, temp probe measured 1.1k ohms at room temp, no shorts to ground. Called office and ordered temp sensor (W11598120) according to service pointer W11659190, also ordered upper control (W11448962) just in case.; schdld next appmnt for 6/27 TUE !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Fairfax Station, VA 22039
Christian C.
Job Details: 06/21/2023
Cx complaint unit is not cooling. Inspected unit found temps avg FC 18 and avg RC 60. Evap in a block of ice. Defrosted evap. Tested compressor unit is pulling 1.25amps. Bimetal on evap haress showing open. Ran test 3 and air baffle does not open. Ordering evap harness and damper control.; ordrng 1 WPW10479155 (damper control) and 1 W11224591 (fan motor and evap harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/21/2023
"Confirmed cx complaint unit not advancing cycles. Found failed, buzzing capacitor. Ordering capacitor. Unit is not accessible, advised cx unit must be accessible on return visit.; ordrng 1 W11428524 (capacitor) and 1 look"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Clifton, VA 20124
Christian C.
Job Details: 06/21/2023
"Cx complaint unit is not washing dishes. Inspected unit found F4E3 wash motor not running, and F7E1 no heat. Ran through diag cycle unit filled, did not wash, and drained. Installed new sump assembly. Tested unit and now is washing. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lovettsville, VA 20180
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the unit is noisy in spin. Checked for stored error codes and found F5E2, F0E5, and F7E6. Ran test cycle and when the unit shifted to spin, sounded like only the agitator was engaged. Actuator and splutch are shifting properly. Am able to lift the basket up under the agitator, drive hub needs to be replaced. Unable to remove the agitator bolt without breaking the agitator. Ordering agitator as well.; ordrng 1 W10528947 (drive hub kit) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the unit made a rattling noise, then a buzzing noise. Basket spins freely. Suspensiin is weak, tub easily bottoms out. Inspection of the drive system found the belt cover laying on the floor and the belt chewed up and stuck in the drive motor. Found that because of the weak suspension, the unit bottomed out and ripped the screws for the belt cover out of the gearcase, screws will not tighten down to secure the belt cover. Ordering gearcase, belt cover, belt, motor, and suspension.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11409708 (shield)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Clifton, VA 20124
Christian C.
Job Details: 06/21/2023
Cx complaint unit upper oven liner damage. Inspected unit fount liner separating at front left of upper oven. Called techline. SR#7736685881 Advised to use touchup paint. Cx will contact customer service. If cx calls back order W10791627-blue touchup paint.
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS3
Near Reisterstown, MD 21136
Sal R.
Job Details: 06/21/2023
CX canceled with me at door .
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Enola, PA 17025
Fred G.
Job Details: 06/21/2023
cx complaint unit is making noise when in use. inspected unit and found idler is seized. qouted for repair and cx accepted. replaced idler and clean unit out. tested unit and found unit now checks good. cx paid in check #53833
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/21/2023
evap sent to wrong tech test 57 fan comes on but not without being in diag and being forced to run; schdld next appmnt for 6/23 FRI am
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Monkton, MD 21111
Sal R.
Job Details: 06/21/2023
I was able to access and replace both the basket and washplate. Unit test good.
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Carl A.
Job Details: 06/21/2023
"cx complaint of unit not making ice ,took temp readings of in fc 40, 15 in ff, called techline spoke with Rick SR#7736689734 found that prblemto be wiuth deforst as unit is not fully recoving from defrosting as if it is getting stuck ordering parts need for repairs; ordrng 1 W11035836 (Electronic Control Board) and 1 WPW10397636 (Refrigerator Freezer Drawer Slide Rail, Left) and 1 WPW10397635 (slide) and 1 WPW10487766 (harns-wire)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near New Castle, DE 19720
Taylor F.
Job Details: 06/21/2023
Cx complaint is top rack not adjusting properly. Tested inspected and verifed complaint. Found the left side to be defective not allowing it to stay up. Took apart adjuster and corrected issue. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Alexandria, VA 22309
Demonte S.
Job Details: 06/21/2023
Compressor part number is completely different then what the correct parts need to be. Reordering the Compressor. Will use all the rest of the parts on return date. ( Please see Sd Pictures if any questions.) ; ordrng 1 W11370574 (Whirlpool Refrigerator Compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Jarrettsville, MD 21084
Sal R.
Job Details: 06/21/2023
CX complai t is that the units gasket falls out of place. I wass abel to access and replace the door gasket. CX alos mentioned that the plastics are not drying. I found CX is not using rinse aid. I aedjucated CX on the propper use and advised to use rinse Aid. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20036
Samuel R.
Job Details: 06/21/2023
reppaced part and tested unit now good
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Portsmouth, VA 23704
Zachery R.
Job Details: 06/21/2023
"replaced acu and ui, ui not accepting any commands, ui has 13.5vdc, reordering controls to complete repair. advised cx they will be contacted for return visit.; ordrng 1 w11557935 (acu) and 1 w11478519 (ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Austin D.
Job Details: 06/21/2023
file number 7736297532came out to try to unclog the cap tube of all the oil in it. put 140 psi up to the unit and had no luck getting airflow to the top from the suction line at the top. flow is going through the evaporator just not the cap tube. called techline and unit is deemed unrepairable due to restiction in the system.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD 20817
Julian H.
Job Details: 06/21/2023
CX complaint about temperatures off checked temps on arrival FC48* RC42* checked frost pattern first coil only w frost pattern on both evaps checked with uv light no dye went to the back did an uv light inspection & found dye from drier called MM suggested to get Fc evap as well need NITROGEN to check for more leaks if have some 2 COUNTS SEALED SYS TECH; ordrng 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 NITROGEN (NITROGEN) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/21/2023
"Replaced part, ran diag, no errors. Ran a test cycle, the unit worked as designed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Centreville, VA 20121
Christian C.
Job Details: 06/21/2023
"Cx complaint unit doesnt do anything other than sensing cycle. Inspected unit found F7E5 shifter fault, and F8E1 long fill. Ran through diagnostic cycle cold water valve is barely letting any water through. Inspected parts underneath unit found oil in shield. Ordering gearcase. Will use splutch, valve, and actuator on return. 2 count gearcase.; ordrng 1 W11454734 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WGD7300DW0
Near Arlington, VA 22207
Jason A.
Job Details: 06/21/2023
CX complaint DRYER noisey - squeaks. Found 2 rear rollers & idler seized. Rollers come in a set of 2. Replaced parts & ran cycle with heavy towels. Unit is quiet > JJ; ordrng 1 349241T (roller set $10.63 )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Randallstown, MD 21133
Justin S.
Job Details: 06/21/2023
cx says the unit is not making ice. found the ice maker finishes harvest but does not fill when activating the valve. the unit has water to the unit supplied. the unit doesnt let any water passed the valve when the valve is activating. replaced the valve and the unit is now filling good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, MD 21215
Marc M.
Job Details: 06/21/2023
installed parts and tested unit. uint now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Centreville, VA 20121
Christian C.
Job Details: 06/21/2023
Cx complaint IM not working. Ran test 36 fan is strong. Test 37 passed. Test 57 passed. Test 56 E1 no cooling. Temps in FC section avg 20. In RC avg 30. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17404
Drew B.
Job Details: 06/21/2023
cx complaint that unit is leaking and formed puddle of water. i foudn when manually filling. and found the water to be leakin was from the hose pulling out the standpipe. and not long enoguh to stem in the hose hole.. i am ordering the extention to make hsoe longer to go further down (within specs) of draining safely.; ordrng 1 285863 (hose) and 1 285835 (kit adapter) and 1 3363920A (adapter hose) and 1 285834 (siphon kit.)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Virginia Beach, VA 23452
Branden R.
Job Details: 06/21/2023
cx complaint smell of gas . checked unit and went over whole unit with gas sniffer . found lose fitting on back of unit letting out small amount of gas . tighten and checked over unit once more . everything checked good found poor airflow on vent causing unit to get hot to the touch . advised cx to have vents cleaned . got cx and we both went over unit so they know everything checked good on ourside . cx agreed . unit is running as designed . SR7736640447
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/21/2023
"cx complaint unit making grinding like sound, checked unit, come to find defective pulley shield, also come to find side to side play in gearcase shaft. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/21/2023
cx complaint is the time and date changing on the unit. cx said hes tried to set u the wifi but it will not connect. checked for codes and found F6E0 saved 8 times. cleared codes. i found no loose connections. got approval form parts specialist to install preIDed part. restored power and set time and date. gave cx connected care number in case he has trouble with wifi again. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Mechanicsville, MD 20659
David J.
Job Details: 06/21/2023
"SR#7736687072P&L Auth: W17J1D1APL1Customers, complaint unit has completely stopped cooling in refrigerator section arrived today and verified complaint found temperatures at 65? in Arce and 23? in FC. Placed unit into diagnostic mode and went through each test with Techline. Found damper door to be opening and closing, but evaporator fan was not running tested that and found at home very loud, but did not move. Techline stated we need to replace evap fan on return visit call trade care parts and labor authorization is above will return when parts arrive; ordrng 1 WPW10464673 (Evap fan motor) and 1 WP2163777 (Fan blade) and 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 06/21/2023
CX Complaint is the unit isnt making ice. Inspected unit and found the RC IM isnt making ICE. Ran test and found IM not filling tested heater and heater not coming on getting power reseatted connection and tested again and heater is working. unit is now making ICE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22301
Demonte S.
Job Details: 06/21/2023
Installed Mastic to the Evaporator & Compressor Discharge Line. ( Wrong parts ordered . Please see Sd Pictures if any questions asked. Parts where for another unit. ) Unit is cooling. Unit is working as Designed. ; used 2 4318168 ( SEALER Vs / DS) from stock
We serviced a
WHIRLPOOL DRYER
Model MED4500MW
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/21/2023
"Cx complains that the unit not working at all, inspected unti, push switch cks ok, the knob is broken, so don't let the timer rotate.. order knob.. please send part to cx home LOOK LOOK; ordrng 1 W11675852 (knob send part to cx home)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Norfolk, VA 23518
Carl A.
Job Details: 06/21/2023
"cx complaint of unit unit having a strong electric smell and some smoke from unit ,tore unit apart to find everything working and nonthing burnt ,called techline spoke with Steve was advise no parts at this time SR#7736564983"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Monrovia, MD 21770
Brian R.
Job Details: 06/21/2023
replaced part and tested and checked unit. unit checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2023
"Replaced icemaker, once power restored, it filled with water. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Monrovia, MD 21770
Brian R.
Job Details: 06/21/2023
cx has a few issues with unit. doors not level issues with freezer door and maybe lose and when shutting door for fridge the other opens and not that much suction holding doors shut. tested and checked over unit. nothing wrong with hinges and unit checks. found issue withj wall and unit and top right door pressing and holding door back and unit not level. had to pull unit out some and fix level and adjust unit. advised we will order 2 gaskets and these are still and not holding shape or form. ordered parts needed as well as scheduled cx.; ordrng 2 W10830162 (gasket)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/21/2023
"cx complaint normal not activating, confirmed issue, all LEDs illuminate but when normal pressed no beep of response from LED, ordering console; ordrng 1 W11622500 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FMS02
Near Centreville, VA 20120
Christian C.
Job Details: 06/21/2023
Cx complaint unit is not working. Inspected unit found control trying to start up then turning off. Ordering control. Cx paid in full.; ordrng 1 W10818296 (control kit)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/21/2023
"Cx complained of cooling fan speed and stuck key and knobs. Installed new manifold, console and fan and tested and the unit now operates as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Claymont, DE 19703
Taylor F.
Job Details: 06/21/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the plug to still be in the disposal. Removed plug from disposal and unuit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Potomac, MD 20854
Julian H.
Job Details: 06/21/2023
CX complaint about unit leaking & around door found that door leaks when swings found that dispenser door was not closing all the way remove door panel found it completely loose put it back together for now but motor is struggling to get door open need parts CX PIF W CHECK; ordrng 1 WPW10546285 (motor dispenser asm) and 1 WP2180353 (door-chute)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Clinton, MD 20735
Shane B.
Job Details: 06/21/2023
cx complaint is the unit not dispensing water or making ice. cx said water dispensor quit frist then IM. they recently replaced the filter but it made no difference. i tested water dispensor and it worked. cx said its the first theyve seen it work in weeks. unit is set to recomended temps. prob shows 37/2. i removed ice bin and found it almost full but cubes are frozen together like they have been in there for a long time. IM cycled and dropped a batch of ice. i tested ice dispensor and it worked properly. i did find the RC door is warpped at the ice chute causing poor contact with the door switch. that would cause both dispensors to not work. ordering RC door. cx will call when door is delivered.; ordrng 1 W11435344 (door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Boyce, VA 22620
Daniel J.
Job Details: 06/21/2023
fridge making noise on site inpsected unit found when door left onpen and closed loud vibration from back found condenser tapping or vibrating against drain pan moved spacer noise stopped
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/21/2023
"cx complaint unit leaking, checked unit, come to find drain pipe backing up, unit working as designed. advised cx to contact plumber."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Montclair, VA 22025
Tanner B.
Job Details: 06/21/2023
"Unit making noise. splutch assembly failed and causing noise.. pulley dropped down on to shield , damaging sheild. unit needs new sheild, belt, shifter and splutch ..; ordrng 1 W11212745 (shifter) and 1 W11213879 (belt) and 1 WPW10427633 (shield)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Claymont, DE 19703
Taylor F.
Job Details: 06/21/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the unit to be low on charge. 42 in RC and 40 in FC. Exposed FC evap and it had no frost pattern at all. Evap was just wet. Ran unit through test 40 and evap got no frost at all in step 4 or 5. Ordering compressor, condensor, drier and coupler. Cannot rescheudle at this time. 3CT SEALED SYSTEM; ordrng 1 W11567329 (condensor) and 1 W11578031 (compressor) and 1 W11506635 (coupler) and 1 W11574310 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 W10143759 (drier (service))"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Harwood, MD 20776
Shawn D.
Job Details: 06/21/2023
"cx complaint unit is not dispensing water or making ice inspected unit and confmried no ice or water temps good. when filter was removed seemed like it had air in it/line frozen maybe. used heat and no change line is not frozen. when in diagnostic the fridge fan stays running and will not turn off, as soon as you put power to unit first tjhing running is the fridge fan so called techline spoke to .andrew and explained my findings and h recomended replacing the side ui sr#7736687285 . filter housing moves forwarfd and is not latching. ordering side ui front ui reordering evap coverincase it was bad and filter head and bracket for return; ordrng 1 W11395641 (evap cover) and 1 W11262313 (side ui) and 1 W11533211 (ui) and 1 W11451366 (housing) and 1 W11189600 (bracket filter)"
We serviced a
KITCHENAID REFRIGERATOR
Model krfc704fps04
Near Edgewater, MD 21037
Shawn D.
Job Details: 06/21/2023
CX complaints icemaker not filling.Replaced ice maker fill tube.run test 97 ice maker fill with water.unit good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 06/21/2023
"Replaced spray arm, bottom seal and door gasket unit testeed and is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Greenbelt, MD 20770
Alexander D.
Job Details: 06/21/2023
"replaced main harness. tested unit, no leaks, no errors. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Alexander D.
Job Details: 06/21/2023
cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. inspected control and it does not have double sticker so it should be good. cleared frost with steamer. found brown wire to heater wasnt backing out of connector but the plug was loose and came unplugged by just tugging on it. resecured connection and taped it together so unit should work while waiting on parts. ordering heater asm and defrost thermistor. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11650661 (heater asm) and 1 WPW10384183 (defrost thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Hyattsville, MD 20783
Alexander D.
Job Details: 06/21/2023
cx complaint unit not filling. inspected unit and verified complaint. only have f8e1 error stored. found valve came unplugged from control. resecured connection. ran calibration and autotest. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ijamsville, MD 21754
Brian R.
Job Details: 06/21/2023
came out and replaced parts ordered. ran auto test then quick wash. unit now checks. job complete.
We serviced a
WHIRLPOOL FREEZER
Model Wrs571cihz04
Near Brookeville, MD 20833
Israel R.
Job Details: 06/21/2023
cx complained ice maker had stopped making ice. inspected unit confirmed cx complaint. found freezer door had pinched and broken wires at the harness. unit needs new freezer door. told cx door will come to the. door is on special order. told cxx to call when door arrives.; ordrng 1 W11561286 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Virginia Beach, VA 23453
Branden R.
Job Details: 06/21/2023
cx complaint fridge not dispensing water properly checked unit and found LOW flow at water dispence . tested all valve and found inlet valve spraying water out as a mist and not a full stream . once i removed water to test from the wall for the first second black water came from the house . advised cx to have water looked at and i will be ordering inlet valve for repair along with reservoir just incase . house pressure seems to be good .called techline and was advised to change valve on unit sense house pressure is good . sr7736684780 bruce; ordrng 1 WPW10498990 (inlet valve) and 1 W10502642 (water Reservoir)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Manassas, VA 20110
Richard B.
Job Details: 06/21/2023
CX complant. Washer not working again. NOT the same issue. .. Inspected unit and found top of tub ring caught between back panel and top rear channel . When freeing basket the rear panel was bent . Ordering rear panet and tub ring. Further work needed. RB; ordrng 1 W11550886 (tub ring) and 1 W11486091 (back ppanel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wilmington, DE 19801
Taylor F.
Job Details: 06/21/2023
Cx compalint is door not sealing properly in the corners. Tested inspected and verifed complaint. Heated gasket and got it to seal proeprly. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Annapolis, MD 21403
Shawn D.
Job Details: 06/21/2023
complaint house leaked and made fridge wet cx had unplugged but is now plugged back in and working. inspected unit and is wroking good temps perfect. found gasket istorn some but is sealing fine so gave cx quote and he paid for service. unit is working good; ordrng 1 W10917313 (gasket 172.89)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Chesapeake, VA 23325
Zachery R.
Job Details: 06/21/2023
"cx complaint unit not baking. checked unit, come to find defective terminal block, replaced terminal, power cord is defective, advised cx unit needs new power cord."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/21/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Replaced compressor, drier and coupler from previous diagnosis. Pressure tested system and found no leaks. Vacumed down and refilled with 4.50oz of 134A. Unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Carlisle, PA 17013
Fred G.
Job Details: 06/21/2023
i was able to access unit and replace the control and defrost the evap again. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Chantilly, VA 20152
Ezra M.
Job Details: 06/21/2023
"freezer working properly, rc not cooling as well. test 3 shows damper making excessive noise when opening and closing.; ordrng 1 W11236851 (diffuser) and 1 W10316760 (thermistor)"
We serviced a
KITCHENAID MICROWAVE
Model SSSSSSSSSSSSS
Near Annapolis, MD 21403
Shawn D.
Job Details: 06/21/2023
unit is in garage kitchen is getting redone. when kitchn is done cx is reinstalled and will call us if issue
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Washington, DC 20009
Samuel R.
Job Details: 06/21/2023
replaced control and new control is defective does not send power to ui board.will need to reoirder control W11322905 33 tribles; ordrng 1 W11322905 (control) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Alexandria, VA 22305
Demonte S.
Job Details: 06/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the Freezer Temperature. I'm getting 24.3 Degrees. I then checked the Pressures to the Compressor. I'm getting 43 Psi on the High Side & 0 on the Low Side. Pressures dose equalize but it took 5-10 mins. Equalization is taking a long time. I then checked the Coils to the Evaporator. Frost Pattern is only at the beginning of the first Coil. Called Whirlpool Techline Ref # 7736500074 to report findings. Per Whirlpool Techline this unit has a cabinet leak. Unit has been sent to be under review. Unit is non repairable at this time.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Upper Marlboro, MD 20774
Dustin F.
Job Details: 06/21/2023
"Replaced lid, charged CX adjusted svc and labor fee, tested unit, unit works as intended."
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857WWH0
Near Fredericksburg, VA 22408
Robert W.
Job Details: 06/21/2023
Cx complaintg is the unit isnt starting. Inspected unit and found the switches are working properly the control is getting good power unit started and relay just clicks unit does nothing rela getting 120v but not going through relay. unit needs control CX paid SVC and will decide if they want to repair unit.; ordrng 1 WPW10250589 (Control)
We serviced a
WHIRLPOOL WASHER
Model wtw5010lw0
Near Salisbury, MD 21804
Michael E.
Job Details: 06/21/2023
"Replaced the lower harness as per previous diagnosis. Now unit is draining properly but lid latch is not locking. When it activates lid lock it is sending 117vac to lock. In diag, itll fill and drain but stops when it needs to lock lid. Ordering lid lock. Scheduled return visit for 6/29 any time; ordrng 1 W11513248 (lid lock)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/21/2023
"CX complaint: long dry times and blue stains on drum and bulkhead. Tested and verified complaint. Unit failed air flow test. I found the vent outside was blocked by a screen that had trapped lint. Restored air flow. I documented the drum and bulkhead in pics. Only problem found was blue stains from clothes put in unit. CX insisted that i put the order in, that maytag told her it would be covered. Ordering drum, bulkhead and rear drum seal (just in case). Cannot reschedule due to direct to CX shipping.; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum) and 1 W10612022 (rear drum seal)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Mount Rainier, MD 20712
Samuel R.
Job Details: 06/21/2023
cx complaint unti is heating.insopected untu and could confirm.found unit ignitor to be 157 ohms which is in range.found ignitor getting 121.7v.checked comtrol and found a relay stuck on control that would just stay clicking.also got erro code f2.unit will need controlcx will call if they go with reapir
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fredericksburg, VA 22408
Robert W.
Job Details: 06/21/2023
Cx Complaint is unit display not working properly. Inspected unit as i was looking at unit CX stated she wanted unit removed didnt want a wifi unit advise CX of SVC and charges and CX stated she didnt want to pay anything advise CX to contact her warranty company to have ticket dispatched properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/21/2023
"ice in bottom of freezer, found drain tube clogged, when unit defrosting water leaking into freezer compartment. cleaned out drain, verified defrosting properly, water draining to evap pan in bottom of unit."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Aldie, VA 20105
Ezra M.
Job Details: 06/21/2023
"replaced wash motor assy, ran diag cycle, no leaks, no errors, unit working properly"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Nokesville, VA 20181
Richard B.
Job Details: 06/21/2023
"CX complant. Dryer making noise. Prior diag found blower wheel has come loose from splines . Changed motor , housing and wheel. Running quiet now. Job completed, RB"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Ashburn, VA 20147
Ken M.
Job Details: 06/21/2023
"Confirmed that the unit continues to spark after any burner is lit. Left front burner did not want to ignite, weak spark. Left front ignitor replaced. Could not verify spark wiring position on tech sheet. Outlet tested and is not wired properly. Unit reassembled and unit tested on an extension cord. Unit works properly. Customer needs an electrician to rewire the outlet, L1 and neutral are reversed on the outlet under the cooktop."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Market, MD 21774
Brian R.
Job Details: 06/21/2023
cx complaint is unit not running like it should and things are wet and unit not draining. units O-O-W and she knows. pulled codes F7E5 Shifter Failure F0E3 Over Load F2E1 UI Stuck Button. tested and checked unit. lid locks but wash plate spins very slow. found slidder bad. replaced from VS and tested unit again.; used 1 W10734521 (Slidder) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Ranson, WV 25438
Ricky E.
Job Details: 06/21/2023
"customer stated that the unit has correct power but isnt working.. ckd power at the terminal block and L1 - L2 247vac, from L2 - N 230vac, and from N - L1 24vac... when unplugged the outlet shows correct, when the pigtail is plugged in, the outlet shows incorrect... the customer is going to repplace the outlet prior to nex service.. the ground strap on the terminal block is shered off.. need part...; ordrng 1 WPW10245259 (block-term)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Suffolk, VA 23433
Orbie
Job Details: 06/21/2023
cx complaint unit leaking. verified cx complaint. found leak coming from sump. ordering sump and motor. cx PIF.; ordrng 1 W11178672 (pump&motor)