We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Ezra M.
Job Details: 03/02/2023
door damaged. reordering door.; ordrng 1 W11575716 (fridge door stainless reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Barboursville, VA 22923
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit not producing ice. Ran ice maker test 29, ice maker non responsive, replaced with pre-id'd part, tested unit, found ice clog in fill line, cleared fill line, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Parkville, MD 21234
Shane M.
Job Details: 03/02/2023
"cx complaint the unit stopped making ice but after inspecting the unit, i found icebinn full of ice. showed cx, made sure ice dispensed. unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Glen Burnie, MD 21060
Israel R.
Job Details: 03/02/2023
"Custome complaint unit is not freezing food fast enough it takes acouple day for something to freeze. Ice maker is not working. And another company told her it was seal system. I check temps and the refrigeraot is about 40 degrees and freezer is 15 degrees. I ran test 5 and tested. Unit is turning on the compressor and im reading 62 to 64 watts and on high it was like 177 watts. So it wither a bad compressor or obstruction. Called seal system tech and guided me to some checks and adviced to order seal system parts. Also the closer for the left side RC door is bad is not closing the door. Ordering compressor, dryer, closer three ways vavle evaporatos and coupler owes 450 labor; ordrng 1 WPW10143759 (dryer) and 1 W10779331 (compressor) and 1 W11163783 (closer Left hand 46.42) and 1 W11575003 (Three way valve) and 1 W11492867 (Evaporator) and 1 W11506635 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 03/02/2023
"Upon arrival i tested and had 123vac into control but no voltage out to UI. LED on control is off. Replaced control, allowed 5 min to synchronize, then calibrated and tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Baltimore, MD 21213
Shane M.
Job Details: 03/02/2023
cx complaint the unit isnt drying proper. found a clogged ventline. cleared the ventcover at exit. unit now working properly.
We serviced a
KITCHENAID WASHER
Model KDTM404ESS1
Near Falls Church, VA 22046
Leon
Job Details: 03/02/2023
cx complaint was unit would make loud sounds when washing confirmed complaaint seen that the sound the unit was making was the motor making a buzzing sound cx would need a new sump cx said he would call back if he wants the work done; ordrng 1 W10861526 (sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model kssc48qts03
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
"came out to resolve the issue. replaced the inverter. comrpessor came on. advised cx to monitor the unit for 24 hours. noticed a piercing vavle located on the refrgerant line. therefore, the unit has had sealed system done in the past. if cx calls back i recommend sending a sealed sytem tech."
We serviced a
AMANA DRYER
Model NGD5800HW2
Near Baltimore, MD 21224
Dustin F.
Job Details: 03/02/2023
"CX complaint: ever since purchase door latch wasnt working rightInspected unit, confirmed COmplaint. Found door latch detached laying inside inner door, preventing unit from working.reattached door latch and unit is now working as intended."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Shane B.
Job Details: 03/02/2023
cx complaint is the unit leaking water. cx bought a new under counter IM and installed it. she wants the whirlpool unit reinstalled and diagnosed. i removed other unit and put it in the garage. started to reinstall the whirlpool unit and found the water line that the supply hooks up to is damaged. the end is cut off. called techline to make sure i ordered the correct water line. SR#7735853826. found nothing else out of place on the unit. quoted cx for new water line. she paid in full. schedule when available.; ordrng 1 WPW10678300 (tube)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Portsmouth, VA 23704
Zachery R.
Job Details: 03/02/2023
"cx complaint long dry times. checked unit, come to find poor airflow. advised cx to have duct work cleaned"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit not drying clothes , found loose connection at element .. reseated and tested unit.. unit now heating .. I also recommened the cx to replace foil venting with flexible rigid or ridgid venting/ inspect venting .. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 03/02/2023
"Cx complaint unit is not working properly inspected unit found the inner door glass for the oven shattered and the door hinges are not allowing door to stay open ordering the hinges, door glass. Cx also has issue with the microwave door the inner door panel is warped found gap between the microwave door glass and the inner door panel ordering inner door assy and rivet arm. SR 773586921; ordrng 1 W11600214 (Inner door) and 2 WPW10128850 (arm)s and 2 W10639067 (hinge-door)s and 1 WPW10709147 (frame-glas)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Richmond, VA 23229
Joseph D.
Job Details: 03/02/2023
Replacd controls and unit now heating and cooling properly. Fans sensors check properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit removed and replaced the bushings tested and Inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near York, PA 17406
Fred G.
Job Details: 03/02/2023
"cx complaint unit was not turning on. found units breaker was off. had cx turn breaker on. unit did turn on and work. I removed front door panel and found when unit would intermittenly turn off. removed terminal block cover and found L1 wire screw to unit was loose. unit had a small thermal event due to the loose wire. i was able to replace the terminal block with van stock and repair wire. tested unit and found unit now checks good.; ordrng 1 w11573809 (term-block (FG VS)), used 1 w11573809 (term-block) from stock"
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaimnt is unit not lighting properly. Tested inspected and verifed complaint. Found the cx had drip trays under the burner heads and some burner heads were not on properly. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/02/2023
"cx complaitn display out, lights in oven work, reset power and display blank, buttons responding, shorted control part# 8303883 NLA, collected$120"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/02/2023
"since repair LF to RR burners throw error, LF errors f36 c91 and RR errors f21......... original ticket had KICU569 as model and pre-id sent module ending in 7233, actual model # KICU509, module should end in 7232, confirm thru TSP and service pointer.........ordering correct module (5 trib); ordrng 1 W10857232 (module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
"cx complaint not cooling - freezer section - refrigerator checked unit and fridge was at 38 and freezer at 5 , tested all major componets and everything tested good thermistor , heater fan motor all in range with techsheet . found gasket on freezer unseated on the bottom of door causing warm air to get into freezer . steamed gasket and leveled unit on feet properly . unit is running as designed ."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Columbia, MD 21045
Robert L.
Job Details: 03/02/2023
"cx complaint drm not turning, found belt had seperated, replaced belt from -pre-id, tested all ops ok,.... screws at filter rusted was able to lift top far enough to take from off"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Strasburg, VA 22657
Ezra M.
Job Details: 03/02/2023
low cooled freezer. did not get full frost pattern. unit has bad compressor or low charge. ordering compressor and all needed parts. all parts are covered by entiltement; ordrng 1 W11557671 (Compressor) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler drier) and 1 W11504447 (Coupler drier) and 1 W11504415 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11506635 (process stub) and 1 look (look)
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint f2e1 error code. confirmed complaint. confirmed pop within manufacturer warranty. replaced ui from pre id. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"CX complaint is no cool. Inspected/tested and found unit has a siezed compressor. This falls under service pointer W11634348.. Ordering compressor, drier and coupler. Please reschedule asap.2 ct SS; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Columbia, MD 21044
Robert L.
Job Details: 03/02/2023
"installed left Rc door and icemaker per previous, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Madison, VA 22727
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit leaking. Found front panel warped, not attaching to inner door properly, leaving a gap when door closes. Ordering front panel.; ordrng 1 W11613483 (front panel)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
On arrival cx stated unit is at a different property. Gave cx a TY card and they will call to open a new ticket and reschedule.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Rockville, MD 20852
Roberto I.
Job Details: 03/02/2023
"CX complaint Fc not cold enough.Found 37F in the Rc and 10F in the Fc. Removed evap cover, found incomplete frost pattern. Compressor amp draw 0.6A.Ordering compressor W11580057, evap W11578004, drier W11109499 and couplers on PL. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11578004 (evaporator) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"
We serviced a
KITCHENAID ICE MAKER
Model KUIP15PRXX2
Near Potomac, MD 20854
Ricardo S.
Job Details: 03/02/2023
"Replaced parts, unit tested and works fine .. no leaks"
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Washington, DC 20017
Samuel R.
Job Details: 03/02/2023
cx complaint unit is not heating.inspected unit and could confirm.found vent to be clogged causing thermofuse to blow.tested thermo fuse and read 7.58mohms.unit needs a new thermofuse.cx will get vent cleaned WP3392519 100 tribles; ordrng 1 WP3392519 (thermo fise)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found a cube got stuck in the dispenser chute and caused the ice to freeze together. Remvoed ice blockage and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model ART318FFDW10
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"CX complaint is no cool. Inspected unit and with use of nitrogen verified only leak at bottom of drier. Made 4 attempts to lockring 2 driers on and could not get leak to stop. I ran out of loktite glue and couplers to fit the drier. Ordering couplers, driers and have Ally sending me locktite glue. Please reschedule asap. 2 ct SS; ordrng 2 WPW10143759 (dryer)s and 5 W11504415 (coupler)s and 5 W11504431 (coupler)s and 5 W11506619 (coupler)s and 5 W11504445 (coupler)s and 5 W11506623 (coupler)s and 5 W11504449 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Washer is getting out of balance. Ran Service Diagnostics on the unit. No error codes found. Cx is trying to Wash blanket / comforters. I advised that they will need to take those items to the laundromat. I also show the cx the water fill on the Normal Cycle. I advised the cx on a regular load to break that down to 5-6 loads and wash small amounts at one time. This is a use and Care Call. Advised to the cx they only get on of these.
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Washington, DC 20008
Brian F.
Job Details: 03/02/2023
"Cx states splintering in glass cooktop, inspected and confirmed. Unit needs new cooktop; ordrng 1 WPW10396765 (cooktop) and 1 look (look)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newark, DE 19702
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
"cx complaint the unit is not turning on once a cycle is selceted. checked unit and found motor humming when turned on. found cap reading 0 uf. reolacdd the cap and tested operation. unit is good to go.; ordrng 1 W11395618 (cap ar vs), used 1 W11395618 (cap ar vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsville, VA 23111
Chris B.
Job Details: 03/02/2023
cx comp unit squeels loud insp unit conf cx comp replaced idler and rollers tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Lothian, MD 20711
Shane B.
Job Details: 03/02/2023
"cx complaint is the unit displayijng an error code. cx cycled power but code returned. checked for codes and found F8E0, F2E1. cleared codes. found blower fan reads 120ohms. in spec is 105. ran a bake cycle. fan does run but error code returned. unit will need new blower fan. quoted cx for repair. they paid in full. schedule when part is avialble.; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Customer complaint is that the unit is not cooling. Found the evaporator frozen over. Evaporator thawed off and found that the brown wire for the element connector was backed out of the connector. Wire reseated and unit tested. Unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
Replaced the control as per previous diagnosis. Tested unit and it is still keeping fan blowing as if on high. Could not pull unit down due to trim under unit. CX is going to have builder remove it and then we can reschedule. Marked vent fan for return visit.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Derwood, MD 20855
Julian H.
Job Details: 03/02/2023
GOT HERE broken inner glass scode doesnt applied for this unit replaced & working CX PIF THRU APP
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint door opens randomly. attempted to confirm complaint. unable to replicate issue. ordering control for open button malfunctioning.; ordrng 1 W11206156 (control)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Cobbs Creek, VA 23035
Justin W.
Job Details: 03/02/2023
cx complaint unit makes a clunking noise and doesnt drain all water out of bellow. checked to find no error codes. ran test cycle and was unable to replicate noise. cleared holes in bellow. unit working as designed. advised cx to monitor and try to record sound if it happens again. cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23601
Justin W.
Job Details: 03/02/2023
replaced cycling thermostat. tested unit still non functioning. called techline spoke to Ed sr7735861491 tested contacts on timer to find 0vac between contact b and neutral going to start button when it should read 120 vac. ordering timer per techline.; ordrng 1 WPW10185982 (timer)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Bernard M.
Job Details: 03/02/2023
Cx complaint unit doesn't complete cycle. Entered diag and found no error codes. When arrived cx had king size comforter in unit. They also have been washing bathroom rugs. The comforter was heavy and causing unit to go off balance. Informed cx its too big and when unit senses it shuts it down. Cx understood and will look into purchasing bigger unit. Unit runs as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Baltimore, MD 21218
Shane M.
Job Details: 03/02/2023
cx complaint the unit isnt washing dishes. found 9-1 9-4 ordering sump w lower spray arm.; ordrng 1 W10861526 (sump) and 1 W10860176 (spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newark, DE 19713
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be unplugged. Plugged in valve and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Milton, DE 19968
Michael E.
Job Details: 03/02/2023
"Replaced the level legs and tested unit. Getting a loud chirping sound. I found belt slipping on pulley and also capacitor failed resistance test reading at 2 olms but on label was showing 50 olms. Replaced drive pulley, belt and capacitor from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11395618 (capacitor Van Stock) and 1 W10721967 (drive pulley Van Stock) and 1 W11239857 (belt Van Stock), used 1 W11395618 (capacitor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Lucas R.
Job Details: 03/02/2023
"upon arrival fc fan running loudly, found fc evap covered in ice, heater would not energize in test 6 or 38, 8 vac br-w wires at cabinet, 120 vac p2 pk- p1 w wires at control, called techline spoke with leon, advised open pk wire in cabinet to heater, unit non repairable."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21229
Shane M.
Job Details: 03/02/2023
cx complaint the tub being dirty after cleaning. tub still stained. ordering tub. advised cx inspect tub before calling back for install.; ordrng 1 W11178227 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 03/02/2023
Replaced the RC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Timberville, VA 22853
Danny R.
Job Details: 03/02/2023
found unit not defrosting well will need control and sensor; ordrng 1 WP2315549 (fan) and 1 W11546690 (control) and 1 WPW10384183 (sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Glen Allen, VA 23060
Joseph D.
Job Details: 03/02/2023
"Cx complaint unit shutting off found poor power supply, unit now working properly. Seated all connections advised cx to have electrician look at fuse."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chesterfield, VA 23838
John P.
Job Details: 03/02/2023
CX complaint unit not spinning clothes out checked the unit found no stored error codes upon putting unit in the high-speed spin can hear abnormal noise coming from bearings most likely causing control to not go into high spin speed properly ordering control and tub assembly; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Bolt) and 1 W11544680 (Acu) and 1 2tech (2tech) and 1 W11460604 (Tub shp2cx) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hanover, PA 17331
Drew B.
Job Details: 03/02/2023
replaced parts and now checks good no ice on the evap..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
"cx complaint fridge fresh flow filter noise, checked unit and found in test 3 on unit loud noise comes from the damper in the fridge . called techline to document was advised to replace damper with new one . ordering new damper per techline all other major componets checked goodbruce with techlinesr7735858295; ordrng 1 W11236851 (damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 03/02/2023
Cx called outside of his 2 year warranty. Told him he was not covered.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Dundalk, MD 21222
Dustin F.
Job Details: 03/02/2023
"CX complaint: grinding noise when unit spinning or aggitatingInspected unit, spun drum by hand, could hear change or something stuck under washplate, pulled washplate screw but tried everything, could NOT get washplate off without breaking it. checked under unit, found gearcase seal failed. Gearcase oil EVERYWHERE. unit needs new Washplate,washplate screw,Gearcase,motor,capacitor,actuator, belt, shield. drive hub,and clutch Please 2 count Gearcase at the VERY least. ALOT of work here.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (actuator) and 1 WPW10427633 (Shield) and 1 W10721967 (clutch) and 1 W10902814 (washplate) and 1 W10528947 (drive hub) and 1 W10752187 (washplate screw)"
We serviced a
JENNAIR OVEN
Model JJW2427DS03
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
came out to resolve the issue by repalcing the control. disassembled the unit as nbeeded. replaced the ui and put the unit back together. tested operation. unit is good to go and reqached 350 degrees like it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Bluemont, VA 20135
Ezra M.
Job Details: 03/02/2023
"fc cooling, rc no cool. evap fan motor not operating. verified 121 vac to fan motor. will need new fan motor.; ordrng 1 W11024089 (motor-evap)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, VA 23236
John P.
Job Details: 03/02/2023
Installed ice maker tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/02/2023
"CX complaint no power.Confirmed unresponsive control panel. Removed outer door, confirmed 120Vac supplied top the control board and 14.7Vac supplied to the console. Orddering console W11165145 (CBE). Collected $120, balance due $110. TReturn visit 3/9/23; ordrng 1 W11165145 (console)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Reading, PA 19609
Cody H.
Job Details: 03/02/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed."
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS2
Near Cockeysville, MD 21030
Alexander D.
Job Details: 03/02/2023
cx complaint vent grille fell off while cleaning and broke. inspected unit and verified complaint. unit will need SS vent grille. quoted cx 346.34. cx wasnt expecting to pay full balance today. cx paid 120.00 service call with check#1548 and said she will call office tomorrow morning to pay remaining balance.; ordrng 1 W10310711 (vent grille SS)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Prince George, VA 23875
Chris B.
Job Details: 03/02/2023
cx comp unit drum will not spin insp unit conf cx comp found f4e4 line 2 voltage error logged adjusted connector in outlet unit works as desighned advised cx tpo call pro electrician to replace 240v 3 prong outlet also did inspect terminal block and looks great unit is working as desighned cx also stated unit sqeeks insp unit could not duplicate cx comp advised cx to record video if problem prosist
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"CX complaint water overflows from reservoir and melts the ice.Ran test mode, found water level sensor not sensing water level and water running for long time before stopping. Orderring Rec pump W11542867; ordrng 1 W11542867 (rec. pump)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chillum, MD 20712
Samuel R.
Job Details: 03/02/2023
cx complaint unit is leaking.inspected unit and founf unit to have no leaks.upon further inspection found house drain cloggeed up.
We serviced a
MAYTAG WASHER
Model Mvwx655dw1
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 03/02/2023
"Cs unit wont agitate, confirmed complaint. I found the splines on the hub are all chewed up . ordering hub and two screws that didnt make it. Customer paid in full.; ordrng 2 WP8533953 (screws)s and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Petersburg, VA 23805
Chris B.
Job Details: 03/02/2023
cx comp unit cooktop is cracked insp unit found cook top had thermal cracks ontop of front right burner replaced cooktop unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/02/2023
Drain pump not operating ordering drain pump; ordrng 1 W10876537 (drain pump)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM09
Near Lancaster, PA
Justin L.
Job Details: 03/02/2023
Unable to locate address in gps reached out to number on file via vonage and no answer and office closes at 5. Contacted our office who had no luck either and left message they will have to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Phoenix, MD 21131
Alexander D.
Job Details: 03/02/2023
cx complaint unit not dispensing water and not making ice again. inspected unit and verified complaint. theres a few batches of ice in container now and ice in icemaker mold. test56 E0 no errors. icemaker harvests correctly and calls for water. can hear valve energize when trying to dispense water. disconnected waterline from supply going into filter housing and have water coming in good from there. reconnected waterline into filter housing and water started dispensing properly but valve chattering loudly and noise comes and goes. seems valve is failing. ordering valve and filter housing. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11482383 (valve) and 1 W11482384 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Baltimore, MD 21239
Dustin F.
Job Details: 03/02/2023
"replaced filter housing to fix leaking issue then inspected ice bin. Found the long metal arm stuck that goes into solenoid. readjusted bin then tested unit, unit now works as intended. took pic of cubed ice dispensed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Bryans Road, MD 20616
Robert A.
Job Details: 03/02/2023
"Cx complaint that the unit gives an f4e4 code when sensing features are used. I inspected the unit to confirm the complaint. I used reheat and popcorn and the error code appeared. The unit heats fine in regular heating mode, there's only an issue during heating when the humidity sensor is used. I'm ordering a new humidity sensor and control board for the return visit.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Palmyra, PA 17078
Justin L.
Job Details: 03/02/2023
"Cx complaint unit leaving clothes wet. Was able to access unit and found F8E1 long fill and F7E1. Ran diagnostic and found that the hot valve wasnt opening the whole way. Found when going into agitation and spin unit just hummed. Checked under unit and found failed capacitor, Replaced valve and capacitor calibrated and tested unit now operates as designed no further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Alexandria, VA 22314
David J.
Job Details: 03/02/2023
Cx complaint lid had broke. Arrived today and inspected found left side of lid at hinge is defective causing separation from lid and came apart. Bracket and screws were still together. Unit needs lid to properly fix. Will return with parts on return scheduled dates. ; ordrng 1 W11413336 (Washer lid)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Petersburg, VA 23805
Chris B.
Job Details: 03/02/2023
cx com p unit will not go threw cycles insp unit conf cx comp found cold water valve filed with setament advised cx unit will need valve W11210459 cx stated they will possibly be getting new unit collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
CX complaint is unit no cool. Pulled drier and compressor. Pulled new compressor out of box and realized it was the wrong one. This was a 134a compressor. Ordering proper compressor. Return with 2 ct SS. Drier and stub on site. Please reschedule asap.; ordrng 1 W11370574 (compressor) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model GEE
Near Annapolis, MD 21401
Israel R.
Job Details: 03/02/2023
Got to te unit and the unit is a GE washer told customer to call GE to get service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Richmond, VA 23233
Joseph D.
Job Details: 03/02/2023
Found. Unit with 20 degrees in freezer. And capillary tube covered in iceball. Unit looks to be low on r600. Ordering ss job; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evap) and 1 W11504415 (Coupler) and 1 W11504423 (Coupler) and 1 4387444 (Evap kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Quinton, VA 23141
Lucas R.
Job Details: 03/02/2023
"cx complaint unit not cooling, per cx unit iced up, and she defrosted 1 week ago, found heatr circuit fluctuating between 90-120 ohms, br-w wires at rc cabinet, secured br wire to heater, replaced control in case software issue, verrified heater pulling 1.5 amps in diag, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit found the tub spring snapped causing the tub to drop onto the supports ordering new tub spring and will return with supports checked bellow no rips or tears; ordrng 1 W11314394 (spring)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Harrisburg, PA 17112
Justin L.
Job Details: 03/02/2023
Cx complaint unit making noise. Was able to access unit and found that the blower wheel seperated and was hitting the housing. Was able to remove wheel and replace. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Montclair, VA 22025
Tanner B.
Job Details: 03/02/2023
"incorrect harness ordered, cleared ice and ordering harness/ heater to correct isse. cx only wants me back; ordrng 1 W11650662 (harness/ heater) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Powhatan, VA 23139
John P.
Job Details: 03/02/2023
Installed door tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20003
Shawn D.
Job Details: 03/02/2023
"replaced valve and noticed unit has the bad heater so grabbed that from v/s installed and Special Project code S17304 covers that. ran unit and same issue no water. ohms valve from control and is open. ohms out both blue wires 1 was good other was open, found broken wire and fixed it snapped pics. went into diag unit had 10-2 8-2 so cleared them and serviuce cycle now completed with water. started a regular cycle and unit is working. unit is good to go cx is not here to get email; ordrng 1 W11537778 (heater v/s) and 1 look (look), used 1 W11537778 (heater SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Chesapeake, VA 23320
Branden R.
Job Details: 03/02/2023
"cx complaint regardless of cycle selected - the machine fails to pump water into the dishwasher at all checked unit and found valve didnt have proper vac when unit is calling for water , disasembled and found valve connetion unseated not allowing proper vac to valve also found drain pump connetion unseated from control also . reseated and tested all major componets everything in range and running as designed now ."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 03/02/2023
"Cx complaint, loud noises during the cycles, found rear support roller worn, also idler is noisy. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 2 WPW10314173 (support JT VS)s and 1 W10837240 (idler pulley JT VS) and 1 LOOK (LOOK), used 2 WPW10314173 (SUPPORT), and 1 W10837240 (IDLER) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit leaking onto fc door seal. found rc floor with ice and water.. drain pan iced up .. pulled unit out and cleared drian tube/ cleaned rc out .. found drain pan bowed , hosung broken from previous company and rubber mastic pitted and deteraiting badly.. cx did mention temp concern in fc..unit would need ss repair , rc evap, filter , drain pan , housing and coupler atleast.. cx getting new unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Highland Springs, VA 23075
Chris B.
Job Details: 03/02/2023
cx called socail care spoke with aisha at whirlpool socail care stated unit is under warranty till 3/30/22 cx comp unit will not go threw cycles insp unit conf cx comp found cap leaking replaced cap tested unit apon testing found tub seal squeeling loud ordering gear case splutch and belt; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Frederick, MD 21702
Bernard M.
Job Details: 03/02/2023
"Cx complaint unit stopped running. Entered diag and found error code F7E1 tachometer missing. Ran test and when during agitation and spin the unit would only make humming noise and not move. Replaced capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 03/02/2023
"Cx complaint, no ice production, not cooling-freezing properly, found fresh food temp at 48 degrees, fereezer tested at 25 degrees, sealed system leaking at the fresh food evaporator, no ice production error code E1 not cooling. Ran factory test, found evap fan motors not running properly, fresh food thermistor shorted, ice box fan not running at correct speed for proper air flow. Ordering all parts needed to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10514110 (motor evaporator) and 1 W10913906 (coupler) and 1 W10143759 (drier (service)) and 1 W11492867 (fresh food evap) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Freedom, PA 17349
Sal R.
Job Details: 03/02/2023
CX complaint was that the unti was not spinning out towles .I found that the unti had no error codes stored in diag. I was able to run a test cycle and found the unit to complete the auto test 12 with out issues. I then had CX load unit and ran a quick wash cycle. I found that after the cycle the items in the unit had spun out and are ready for dryer. Unit is opperating as designed. I collected $120.00 for service charges
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Chester, VA 23836
Chris B.
Job Details: 03/02/2023
cx comp unit right door knocks when closing insp unit conf cx comp found top right hinge clicking loud apon closing it also found left door squelling loud also ordering left hinges will need second man to help replace hinges; ordrng 1 W10691145 (left top) and 2 W10828686 (bottom hinges)s and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisonburg, VA 22802
Danny R.
Job Details: 03/02/2023
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Arnold, MD 21012
Israel R.
Job Details: 03/02/2023
Customer complaint unit flames are way too big and is something is not right. I tested the unit and found the unit was not coverted to LP and is still has NG orifices. I converted the unit to LP and the burner caps got damaged. ORdering all burner caps.; ordrng 1 W11445312 (Cap burner) and 1 W11550541 (Cap burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Manakin-Sabot, VA 23103
John P.
Job Details: 03/02/2023
Found noise coming from condenser vibrating on cardboard adjusted condenser so no longer hit cardboard tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rosedale, MD 21237
Dustin F.
Job Details: 03/02/2023
"CX complaint: no water but is making iceInspoected unit, confirmed CX complaint. tested unit with and without filter in housing. housing would not keep pressure and hold the filter inside. replaced the filter but sadly still will not dispensed water. line is NOT frozen but has water. i can hear the valve energizing and checked. water dispense side is reading OPEN. unit needs new valve for return visit. schedueled CX for return visit 3/14/23 19 valves in stock at tribbles; ordrng 1 WPW10179146 (Inlet Valve)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ezra M.
Job Details: 03/02/2023
replace console and upper control. verified operation.
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Dover, PA 17315
Fred G.
Job Details: 03/02/2023
"cx complaint unit is not cooling. inspected unit and found room temps in both FC and RC. i found evap, condenser fans were working as designed. i heard compressor come on and within 10 seconds it turned off. compressor was very loud. removed back cover and amp clamped compressor found 13.5amps once compressor came on. tried a known good start device and found conpressor pulled 8.8amps but still kicked off within 10 secionds. called EW was told unit has a locked compressor. was told to order compressor, dryer and related lockrings, 2 call count. called office and got cx scheduled for 3/7/23.; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (lockring) and 3 W11506635 (process stub)s"