We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB00
Near Vienna, VA 22182
Leon
Job Details: 03/02/2023
cx complaint was unit was making too much ice confirmed the complaint replaced the control turned unit back on
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20008
Brian F.
Job Details: 03/02/2023
"Cx states bottom lamp not working, tested and confirmed. Bottom of bulb stuck in socket, pre id bulb was cracked out of the box. Unit needs new bulb and socket.; ordrng 1 8206232A (lamp 40 watt (reorder)) and 1 W10210871 (holder,lamp) and 1 look (look)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/02/2023
dishwasher handle loose removed handle found post loose removed panel tighten reinstalled door handle now tight again sn FA4401164
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 03/02/2023
Cx complaint of unit not draining. Did confirm and found units drain connector not plugged in. Plugged in connector and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rixeyville, VA 22737
Danny R.
Job Details: 03/02/2023
unit has issues with led and pantrry door and harness; ordrng 1 W11205082 (light led)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Aldie, VA 20105
Daniel J.
Job Details: 03/02/2023
replaced led module confirmed all lights in fridge and freezer working coverd by parts and labor
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Kensington, MD 20895
Roberto I.
Job Details: 03/02/2023
"CX complaint icemaker doesn't stop making ice. The unit has 3yr warranty.I was unable to confirm the complaint since the cx removed all the ice from the bin. attempted to check the bin thermistor, found the connection corroded. Replaced thermistor using pre id part. Unit good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Unionville, VA 22567
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit stuck in drain mode. Manually reset unit, tested unit, found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11210463 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Removed all Ice blocking the L Joint Connection to the Reservoir.Installed Perma Gum to the L Joint at the Water Reservoir connection. Tested the Dispenser. Unit is now Dispensing Water & Filling Ice Maker. Installed the Fan Scroll . Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 03/02/2023
"Replaced parts, unit tested and RR burners works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
"CX compliant is that thenutni was not advancing cycle. I found that the splutch was faulty causing a grinding sound. I replaced the splutch and unit test good.; ordrng 1 W10721967 (splutch (VS)) and 1 look (look), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from the Water Filter Head. Checked the Water Filter Head. Water Filter Head has a small crack at the bottom of it causing it to leak Water. Installed new Water Filter Head. Tested the unit. No leaks. Unit is working as Designed. ( Cx has a Saddle Valve hooked to the refrigerator. Advised they should change the Saddle Valve once they get a chance. Any questions please check Sd Pictures.) Cx paid in full by Card.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 03/02/2023
"Replaced led modules.. reset power, all leds works fine."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charles Town, WV 25414
Ezra M.
Job Details: 03/02/2023
"errors f8-e1, f0e5 replaced valve inlet and control. completed calibration.; ordrng 1 W11038689 (valve em vs), used 1 W11038689 (valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Lebanon, PA 17046
Cody H.
Job Details: 03/02/2023
"CX complains unit continues running and does not stop unless the door is opened or they press cancel. CX also states unit doesnt seem to be getting as hot. This has been going on for about a month. Unit shows fae1-dispenser electrical problem, f8e2-fill valve electrical problem. Ran unit through diagnostic test with no issues. measured heater element and h.L. thermo from p4.3-p4.2 (13.3 ohms) measured dispenser from p12.5-p12.7 (344 ohms) Replaced unit control with preid due to a buildup on the control. Tested unit through a regular cycle, unit works as designed and had no issues shutting off on its own. No further work needed."
We serviced a
JENNAIR OVEN
Model JJW3830
Near Rockville, MD 20853
Julian H.
Job Details: 03/02/2023
replaced fan got to temp COLLECTED PAYMENT W CHECK 7191
We serviced a
WHIRLPOOL OVEN
Model KODE900HSS20
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
per notes installed convection fan went to replaced blower found stainless steel strip glued to cabinet also when attemping to removed unit felt wedge into cabinet no moving barely able to raise no way to removed with out second hand due to weight and possibilty of damage to cabinet; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 03/02/2023
"replaced controls, tested, unit working as designed. advised cx to flush water at dispenser with pitcher and to dump first couple batches of ice. also advised to monitor before loading unit with product."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Potomac, MD 20878
Ricardo S.
Job Details: 03/02/2023
"Replaced parts, unit tested, the ui drawer and led modules works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ruckersville, VA 22968
Kyle A.
Job Details: 03/02/2023
Sr#7735858995Went to change out switch and harness is to short to plug it in. Called techline and since their system wouldnt load the picture i have to call back.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Carlisle, PA 17015
Andrew S.
Job Details: 03/02/2023
Per previous diag I was able to access and replace the control boards and the evap fan. i then repowered the unit and found that it started to develop a frost pattern and began cooling. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Potomac, MD 20854
Ricardo S.
Job Details: 03/02/2023
"Replaced housing, unit tested with cx and water dispenser works great."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Unionville, VA 22567
Eric F.
Job Details: 03/02/2023
Confirmed cx complaint unit not cooling. Found compressor running but no frost pattern. Ordering sealed system job. Requesting 3 count for sealed system + 1 component.; ordrng 1 Look and 1 W11572047 (evap) and 3 W11504450 (coupler)s and 3 W11504420 (coupler)s and 1 W11578208 (compressor) and 3 W11504420 (coupler)s and 3 W11504431 (coupler)s and 3 W11506622 (coupler)s and 1 W11506635 (valve access) and 1 W11461108 (inverter) and 1 W11109499 (drier-tube) and 3 W11506623 (coupler)s and 3 W11504448 (coupler)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near York, PA 17403
Fred G.
Job Details: 03/02/2023
"cx complaint when unit is spinning its banging all over the place. inspected unit and entered diag and found f0e5, f0e2. cleared code and ran auto test and found unit finished without issue. i found suspension was good. unit when empty was not banging around at all. i did find the unit was unlevel. leveled unit and calibrated. advised cx to place smaller loads in uniT. also advised cx to only use 2 Table spoons of detergent. unit checks good."
We serviced a
JENNAIR COOKTOP
Model JGD8345ADB22
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"Replaced parts, all burners tested ok. Collected $155"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRP22FNSS01
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
CX complaint is that the unti is not cooling in ether compartment. I found that the utni will need 1 control board (2252197) . I found the board to be making a buzzing sound and is not sending out. Party is no linger avalible.; ordrng 1 2252197 (control board (N/A))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near York, PA 17404
Fred G.
Job Details: 03/02/2023
"cx complaint unit just makes noise while plugged in. inspected unit and plugged unit in and found unit was none stop draining. canceled cycle and entered diag and found f0e5, f7e5, f7e7. cleared codes and ran auto test and found unit did finish without issue. i then found drain hose has a extension hose connected and is laying on floor. i was able to zip tie hose up so unit doesnt have an issue draining. unit now checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Little River, SC 29566
Paul F.
Job Details: 03/02/2023
Customers complaint is burners not getting low enough. Adjusted burner valves all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Washington, DC 20002
Shawn D.
Job Details: 03/02/2023
"Cx complained dishwasher wasnt draining. Inspected unit found that the drain pump was working but drain lines were clogged with debree. Needed new drain line hose. grabbed drain line from van stock. installed drain line, tested unit and now working properly. collected payment, unit is good.; ordrng 1 8269144A (drain hose SD V/S 16.72), used 1 8269144A (dtain hose SD V/S) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/02/2023
"Cx complaint, will not start a wash cycle, error code F8-E1 water inlet, tested all circuits and found wire harness backed out of the connection at the inlet valve, removed and repaired the harness connection. Ran factory test to verify water flow into the unit, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Scottsville, VA 24590
Kyle A.
Job Details: 03/02/2023
Installed compressor and charged unit with nitro and unit held pressure. Charged unit with r600 and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Topping, VA 23169
Justin W.
Job Details: 03/02/2023
"cx complaint unit takes long time to complete cycle. checked unit to find error code f8e1, f8e6. calibrated unit and performed component activation cycle. valaves weak. and control not sensing water level. ordering valves and control to complete repair.; ordrng 1 W11633359 (control) and 1 W11595805 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Compressor Section has a rattle noise. Checked the compressor section. Found that the 5 / 16 pipping is laying on the compressor which is causing the rattling noise. Fixed the pipping to the compressor. No noise. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Bowie, MD 20721
Shane B.
Job Details: 03/02/2023
installed ordered part and ran a bake cycle at 350 degrees. unit reached set temp in 7 minutes then element cycled off. after cooling for a few min the element came back on and worked properly. advised cx to use unit and call back if issue returns but it seems to be working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Washington, DC 20003
Shawn D.
Job Details: 03/02/2023
arrived and cx isnt ready and asked if we could come another time so rescheduled for 3/10/23; schdld next appmnt for 3/10 FRI !
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW1
Near Pasadena, MD 21122
Israel R.
Job Details: 03/02/2023
F8E1Customer complaint unit is powering on but then displays H2O error code.Ran test and found F8E1 low water low flow. I tested unit and got H2o error. I tested water perssure and the hose is good but the valve is bad. When i have the hot water valve all the way open no water comes out when i close it and open it slightly i get water but not enough to fill dishewasher. Found a good spot and ran test and completed the test. Unit is good. Cx needs new hot water valve under the sink.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/02/2023
came out to replace the control board on the unit. disassembled the unit as needed. repalced all parts and tested operation. like is operated now by control panel and microwave is heating. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Waldorf, MD 20602
Robert A.
Job Details: 03/02/2023
"Cx complaint that the unit does not start. I inspected the unit to confirm the complaint. I found an error code on the display f2e2. I unplugged the unit and cycle the power. The unit started fine. I checked the UI connector to the control, it's secure. The unit needs a new UI console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11478526 (UI console)"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Burtonsville, MD 20866
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is not draining clothes, found control is unresponsive in diagnotics , it doesnt allow me to do anything after its shows 0-0-0. I replaced control and was able to enter into diagnotics and ran a test cycle completed ok, no error codes also ran a drain and spins. Unit spun great. . Unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Pasadena, MD 21122
Israel R.
Job Details: 03/02/2023
Customer complaint unit is not heating. I tested the unit and the unit is not turning on the bake. Removed cover and found the bake is bad. Replace bake element and collected in full. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Middletown, PA 17057
Justin L.
Job Details: 03/02/2023
Cx complaint upper rack keeps falling out. Was able to access unit and found that the upper rack rack stops failed. Contacted parts and Ordering the parts and please ship to cx as its something that they can install. No further work needed; ordrng 2 WPW10082861 (rack stop)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS03
Near Burke, VA 22015
David J.
Job Details: 03/02/2023
"Cx complaint unit is leaking water in RC. Arrived and found filter head is leaking into unit. Turned water off to house because t valve would not turn and needs to be replaced. Pulled unit out and disconnect all lines. Removed filter head inside unit and replaced with new, had Cx test water dispenser and checked for leaks. No leaks. Re assembled unit. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Laurel, MD 20723
Emmanuel R.
Job Details: 03/02/2023
"Cs light in the fridge arent working, confirmed complaint. I found one of the led light on the right side of the fridge went out in turn affecting the rest of the lights .Replaced led light with van stock and restored normal operation. Unit is now working properly.; used 1 w11462342 (LED module) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Odenton, MD 21113
Israel R.
Job Details: 03/02/2023
Customer complaint unit is top oven is turning off when cooking and only time displays. Found F2E1 error. I tested the unit and found the Ui is working but detected short key. Customer stated he restarted and then it stopped again. Unit needs new UI.; ordrng 1 W11600643 (UI)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Alexandria, VA 22303
Eric W.
Job Details: 03/02/2023
cx complant of error code f 21 he said he removed the blockage and still error called mr and he was able to rest control
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Rockville, MD 20853
Julian H.
Job Details: 03/02/2023
replaced sump tested 7 working no noises or leaks
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Millsboro, DE 19966
Michael E.
Job Details: 03/02/2023
"CX complaint: not starting cycle. Tested and verified complaint. When starting unit it displays sensing but does not turn. In diagnostic, unit runs properly. Ordering control. Cannot reschedule due to NW part; ordrng 1 W11525997 (control)"
We serviced a
WHIRLPOOL WASHER
Model Wtw4816fw2
Near Laurel, MD 20724
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is not draining, couldnt confirm complaint. Test cycle completed ok, unit drains. Error codes f0e5 off balance load detected, and f8e1 long fill. I had to level unit and calibrate it. Advised customer how to properly load unit to prevent a off balance condition. Inspected water valve and found they are working and filling unit ok. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bowie, MD 20721
Shane B.
Job Details: 03/02/2023
cx complaint is the IM not shutting off when bin is full. cx said bin fill beyond the bin full line on the container. i cycled IM and it detected that the bin is full and didnt drop anymore ice. i explained to cx the line is approximate and showed her the IM detecting the full bin. unit is workign as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
"Cx is property manager who was 30 minutes out, advised her we would have to reschedule. Please make 540-604-0077 the primary number. Cx needs 30 minute call ahead to make appointment.; ordrng 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Jessup, MD 20794
Emmanuel R.
Job Details: 03/02/2023
"Cs unit is leaking water and icemaker not working, Confirmed icemaker not making ice due to wiring harness on the bottom of door is broken. Checked for leaks and could not find unit leaking. Quoted customer for a door w/ harness but denied repairs. Collected for svc call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Keswick, VA 22947
Kyle A.
Job Details: 03/02/2023
Installed door and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 03/02/2023
"Installed all parts ordered, also used parts from van stock to complete the repair. Tested cycle temperature at 145 degrees, unit is working as designed.; ordrng 1 349241T (support,roller JT VS) and 1 WP691366 (pulley-idr JT VS) and 1 LOOK (LOOK), used 1 349241T (ROLLER-SUPPORT), and 1 WP691366 (IDLER-PULLEY) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Poquoson, VA 23662
Lucas R.
Job Details: 03/02/2023
"cx complaint ice drawer stuck, checked unit found track frozen closed, freed track, thick ice in bin, possible issue with valve overfilling, replaced valve, advised cx that shutoff to unit does not fully close, and stainless line is getting old and needs to be replaced, tested for leaks and fill, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Bowie, MD 20716
Shane B.
Job Details: 03/02/2023
cx complaint is the unit leaking from under the washer. cx said issue started recently. i checked for codes and found F0E5. cleared code and inspected drain hose and underside of unit. found nothing damaged. ran service cycle and unit completed cycle with no leaks. ran cold valve for several minutes then hot valve and still no leaks. filled tube to the top with water and then drained it. still no leaks. suspension feels fine. i cant replicate the issue. advised cx not to overload machine and to call us back if issue returns.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 03/02/2023
the plug on the new ignitor is different from the ignitor on the unit. cant plug ignitor in. called techline to document and they gave me a different part number. ordering that part number. SR#7735857250. sheduled return with office for 3/7. cx is very upset the wrong part was sent twice and said she will be calling whirlpool.; ordrng 1 7432P143-60 (igniter- b)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23602
Orbie
Job Details: 03/02/2023
cx complaint unit throwing code about cleaning washer. checked unit found F0E7 and F8E1. cx has hot water turned off due to not wanting to use hot water but unit cannot go through clean cycle without it. turned hot water on and running clean cycle to complete repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Richmond, VA 23233
Joseph D.
Job Details: 03/02/2023
Found unit non responsive with 120 back to control. Replaced control and unit working properly .
We serviced a
MAYTAG WASHER
Model Mvwb835dw4
Near Ashburn, VA 20147
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Hot Water Valve isn't Dispensing. Cx paid for the Service call only by card. If the cx calls back order the Water Valve = W11165546. Don't go without parts.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Jarrettsville, MD 21084
Neil H.
Job Details: 03/02/2023
"replaced the gearcase,clutch,actuator,recalb. unit tested good."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS2
Near Alexandria, VA 22308
David J.
Job Details: 03/02/2023
CS complaint every time they use an oven. The error code comes up for a low speed fan error. After previous text visit he had found this unit needed a new cooling fan found error code of f8e0 unplugging it and disconnected gas powered unit out and disassembled unit to make cooling fan accessible. Replace cooling fan and reassembled unit. Reconnected gas turned on and plugged in for power tested unit unit is working as designed job complete
We serviced a
JENNAIR OVEN
Model JJW2427DS01
Near Alexandria, VA 22308
David J.
Job Details: 03/02/2023
CX complaint cannot do anything with oven. Error code F2e1 Stuck key continues to display. Arrived today and inspected unit and found anything we did the unit displayed error code CX attempted to reset breaker and nothing changes unit needs a new user interface to properly repair CX paid in full and rescheduled for follow up appointment two units in stock at upper Marboro Will arrive once rescheduled date arrives ; ordrng 1 W11232102 (Console ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Christian C.
Job Details: 03/02/2023
Installed IM. Set temps to recommended. Ran test 57 IM completed cycle. Test 45 IM filled with water.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Great Falls, VA 22066
Christian C.
Job Details: 03/02/2023
Cx complaint ice does not dispense. Inspected unit found ice chute clogged with ice. Defrosted ice chute and tested ice dispenser and ice is dispensing again. Ordering ice chute door and ice bin. Separator 0 at upper marlboro and 10+ at whirlpoo.; ordrng 1 WPW10546285 (chute door motor) and 1 WPW10504458 (door ice) and 1 W10542663 (support) and 1 W11425798 (separator) and 1 W11452363 (ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ephrata, PA 17522
Cody H.
Job Details: 03/02/2023
"Was able to access unit and after removing the FC door and refitting it with some of the hardware from the old FC door was able to ensure good sealing unit. Im harvested and filled with water, unit is working as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Rockville, MD 20852
Roberto I.
Job Details: 03/02/2023
"CX complaint no ice, no water and UI not working.Confirmed complaint, removed UI, all connections ok. Wiring at the hinge ok. Unit need dispenser UI W11512427 and main control board W11620204.; ordrng 1 W11512427 (dispenser UI) and 1 W11620204 (main control)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 03/02/2023
Customers complaint is softner not going through. Found loose connection on the water valve. Reinstalled all check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Woodbridge, VA 22191
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit is frosting in fc .. found rails failing , not closing the fc door enough. unit needs new rails and seals; ordrng 1 W10443316 (fc door seal) and 1 W10443314 (rc door seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERBL01
Near West Springfield, VA 22152
David J.
Job Details: 03/02/2023
Cx complaint unit runs all the time. Arrived today and inspected unit found temps set to 0 degrees in FC and 42 degrees in RC. Took temps and they reflected the same. Checked all door gasket and found no rips or tears. Tested water valve. Dispenser works and has good stream. Ice maker is working a making ice. Damper is opening and closing and evap is running. I believe what Cx is hearing is the condenser fan. Unit checks out good and find no signs of any issues. Cx paid 120.00 service call. Unit is working as designed job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Bel Air, MD 21014
Neil H.
Job Details: 03/02/2023
f8e0cx complaint while the oven on 6 min in the low fan error displayed and thansays call for service.; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 03/02/2023
Cx complaint it that the unit is not level and the door is not closing properly. Upon arrival I found that the Left side of the unit is sagging. i was able to adjust the leveling legs to level the unit. The door is also now openiong as intended. job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
combi microwave and oven not starting cycles checked fuse getting voltage rchecked connection mircowave started ran three times on third time getting f1 e5 error checked 4903 relay found black soot on casing and on noise filter buzz from cabinet when voltage applied to light or attempting to use ordering invertor one in stock 110 due for labor on return; ordrng 1 W10217711 (invertor)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Plate isn't turning for the microwave. Checked the Plate / Shaft Turn. The Shaft Turn isn't sitting properly on the Motor. Fixed the Shaft Turn. Tested the unit. The Plate is now turning. Unit is working as Designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint DW not turning ON. Found voltage at conduit box under DW measures 120VAC N TO L1. L1 to ground weird readings & no voltage at control. Turned off breaker 12 labeled DW & checked voltage at conduit box again reading 41VAC See SDpics. Unable to trace or check continuity of harness or go forward with checks as I cannot disconnect L1 at terminal block with 41VAC present when breaker is off. If CX calls back return with parts I ordered. Possibly damaged components due to wiring issue > JJ; ordrng 1 W11632707 (Control OOS) and 1 W11632700 (UI console)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Alexander D.
Job Details: 03/02/2023
cx complaint unit giving f7e1error. inspected unit verified complaint . found motor buzzes. found cap leaking oil . replaced cap . ran calibration and autotest. unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS0
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
"CX complaint is that the unit is sparking and then powering off. I found the unit to be umplugged when I arrived. I plugged the unit back in and ran a 1 min cycle with aq wet paper towel. I found that the unit sparked form the tranformer and then powered off. I then unplugged and ran the same cycle. I found the same results. I am ordering 1 trnasformer (W11465624), 1 run cap(W10561770), and 1 diode fuse(W11256462). I will return with the mag on return visit. I called WP safty team and explained my findings. Parts are in stock with safty and WP S.T. is x-parting tran and cap to office with PO # as refferanse. Please see SR #7735765548. Once parts have been recived, please have someone form the office call to set a return date.; ordrng 1 W11465624 (transformer) and 1 W11256462 (diode fuse) and 1 W10561770 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bethesda, MD 20816
Roberto I.
Job Details: 03/02/2023
"Replaced part, compressor anf fans sterted. Unit good to go"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
"Installed parts, could not get new gearcase to thread completely through old basket, too much rust in basket from previous gearcase issue. Ordering wash basket and wash plate to address rust damage to unit.; ordrng 1 W10811960 (spin basket) and 1 W10902814 (washplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Timonium, MD 21093
Alexander D.
Job Details: 03/02/2023
"replaced stator, clutch and slider. cx mentioned her clothes would come out dripping wet sometimes and sometimes sheets would ball up. found unit leaning to the right releveled unit. ran calibration and autotest. cx agrees unit sounds quieter now. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
Confirmed cx complaint unit leaking from top of fridge cabinet. Found triple valve split at inlet. Ordering new triple valve.; ordrng 1 W11579561 (triple valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newark, DE 19702
Frederick R.
Job Details: 03/02/2023
Reset and secures dishwasher for CX. Installer never put mounting brackets on unit. DW now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Eric W.
Job Details: 03/02/2023
installed new heater probes
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint FRIDGE NO COOL BOTH RC & FC. Found unit unplugged. Toggle in / out showroom. Tried to run test 38 98% but wont turn on compressor. Measured 2.4VDC at blk/red wire when compressor not running then drops to 1.1VDC when compr runs. Check voltages at HV board & at UI disp & door UI. Called techline SR: I forgot to record SR# but wrote down on ORION board. JJ TO RETURN. PARTS OOS. CX is VERY UNHAPPY!!! > JJ; ordrng 1 W11567409 (Orion) and 1 W11574770 (HV board GF2) and 1 W11574767 (Door UI) and 1 W11506421 (Invtr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Motor and capacitor replaced and calibrated. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Herndon, VA 20171
Christian C.
Job Details: 03/02/2023
Cx complaint unit bake element does not heat. Inspected unit bake element is not heating up. Found connection loose to bake element. Bake element reading 13.6ohms. Tested unit in bake and bake element is heating up again. Unit is working as designed. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
CX complaint: no ice. Tested and verified complaint. Under door wiring is intact. Inlet tube is not frozen. I found frost locking the IB arm in place so it could not check ice level. It appears the frost is coming from the ice chute door. Ordering ice chute door. Scheduled return visit for 3/8 any time; ordrng 1 W11098702 (door-ice)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/02/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Fairfax, VA 22033
Christian C.
Job Details: 03/02/2023
Cx complaint unit is leaking from underneath unit. Inspected unit found drain tube loose from installation. Secured drain tube. Tested unit 3 times in diag cycle and ran a normal cycle for about 20 minutes. No more leak. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS0
Near Bryans Road, MD 20616
Robert A.
Job Details: 03/02/2023
Cx complaint that the unit is not working in bake mode. I inspected the unit to confirm the complaint. I found all burners and broil work fine. The oven seems to spark but does not ignite. The unit needs a new bake ignitor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP9758079 (oven ignitor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"Replaced nozzle per prior techs diagnosis.. Reassembled rotor/stator, all wiring. Could not test unit because there was no water supply. Repair is complete"
We serviced a
KITCHENAID RANGE
Model KFED500EWH05
Near Derwood, MD 20855
Julian H.
Job Details: 03/02/2023
CX complaint about unit not heating properly burning food sometimes or undercooked inspected test mode found error F6e1 over temp registered on oven went to the back removed power starting to check resistance from temp sensor @ control connector p10-3 p10-4 found it high 1325oh @ room temp then check sensor & got 1080 oh track wiring & found molex plug partially loose see pic reconnected & secured it with zip tie resume temp tested cycle & working properly
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Germantown, MD 20874
Ricardo S.
Job Details: 03/02/2023
"the client complains that all the burners started to makes a clicking noise but now started to work normally, .. inspected unit, connection on spark modudle and switches cks ok. oven and burners works fine.. looks like the unit has a faulty switches .. order parts; ordrng 1 w10846473 (spark switches) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Suffolk, VA 23434
Zachery R.
Job Details: 03/02/2023
upon arrival unable to locate unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Baltimore, MD 21215
Shane M.
Job Details: 03/02/2023
cx canceled at door.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"Cx cpomplaint no water, no ice, water filter stuck.I was able to remove and replace the water filter for the cx, but there is something wrong with the filterhead that make filter removal very difficult. The water dispenser didn't work anyway. Bypassed filter head, no water dispensed. Water supply ok. Ordering inlet valve WPW10420083, pre id filterhead to be used on return. Collected $347.31, balance $125. Return visit 3/9/23; ordrng 1 WPW10420083 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
Replaced the diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Baltimore, MD 21215
Shane M.
Job Details: 03/02/2023
cx complaint the door was leveled the same. can confirmed complaint. adjusted right door to match left. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ashburn, VA 20147
Christian C.
Job Details: 03/02/2023
Cx complaint unit is not cooling. Inspected unit found temps in FC section reading around 20 degrees. Inspected evaps and compressor for uv dye none found. Compressor is hot to the touch. Ran test 38 reading watts and went up to 130W and dropped and averaged to 100W. Called techline. SR#7735857072 Advised to be a leak based off of watt draw. Would need to do a nitrogen test at 40PSI to pinpoint where. SS repair 3 count. Compressor none in stock.; ordrng 1 nitrogen (nitrogen) and 1 W11592010 (compressor) and 1 W11548259 (condensor)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
cx complaint the control panel is extremely hot when the oven is on. the control panel gets extremely hot . checked unit and tested all major componets everything tested good advised cx where vent is under control on unit the control will warm up some with oven running . unit is cycling as designed and running like is should .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Reisterstown, MD 21136
Sal R.
Job Details: 03/02/2023
CX complaint was that the unit would not dispense water . I was able to access the unti and tested the water pad. I found that the valve ould not open. I then accessed and replace the the dual valve and unit test good.