Service History 446 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS10

Near Bethesda, MD 20816

Brian F.

Job Details: 06/21/2023

"Installed new inlet valve, ice maker, and RC thermistor. Powered on unit, IM jumped and filled, ran test 141, displayed a temp of 85 and was dropping to 84, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Elkridge, MD 21075

Robert L.

Job Details: 06/21/2023

"cx complaint wouldnt stay on and errored. found f3e1 stored, cleared air trap and pressure switch, ran diagnostics, found power button sticky, but after cleaning seemed better , also knob will wake up control as well, (HMI $387) also quoted $480 for control if f3e1 persists, tested all ops ok, collected $120 visa"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/21/2023

"Cx complaint is that the unit is making a loud noise in the last minute of the cycle. Upon arrival I found an F6E3. I cleared the error code and ran a manual spin. I found that the unit is making the noise when it is attempting to slow down. the slider has failed. I also found that the F6E3 has persisted. I am orderirng the control, console, slider and rotor. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Console) and 1 W11624943 (Control) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Bristow, VA 20136

Richard B.

Job Details: 06/21/2023

"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. . Installed gearcase and slider. Tested unit after leveling machine and working as designed. Ran a drain and spin cycle to conferm. Job completed, RB"

We serviced a

WHIRLPOOL OVEN

Model KEBS207SSS04

Near Gainesville, VA 20155

Ezra M.

Job Details: 06/21/2023

"top oven bake element not working. broil working normally. no errors stored. bake element failed, replaced element, tested, heating normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chester, VA 23836

Chris B.

Job Details: 06/21/2023

cx comp unit will not cool insp unit conf cx comp found evap in block of ice also found therm in range and control sending power to defroster found wire not seated in conecctor ordering harness control and therm; ordrng 1 W11650662 (heater harness) and 1 WPW10384183 (therm) and 1 W11558182 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Market, MD 21774

Bernard M.

Job Details: 06/21/2023

"Replaced blower per TL, preheated to 350, unit reached temp without shutting off and displaying error codes. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/21/2023

Removed and replaced supplied parts tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbine, MD 21797

Brian R.

Job Details: 06/21/2023

replaced parts ordered and reset and adjusted unit and temps. advised cx to give unit the next 24 hours to comp temps and start making ice. job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23230

Joseph D.

Job Details: 06/21/2023

"Unit with cracked inner basket and worn gear case must replace both. ; rqstng P&A on 1 W10554251 (Inner basket), used 1 W11454741 (Gearcase) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX0

Near Washington, DC 20024

Samuel R.

Job Details: 06/21/2023

cx complaint unit is leaking.tested unit and unit did not leak.did find signs of leaks near float switch but gaskets llook good.will need clear door to makse sure unit is working properly; ordrng 1 cleardoor (clear door)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Richmond, VA 23226

Joseph D.

Job Details: 06/21/2023

Cx cancelled at door. Says working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Aldie, VA 20105

Ezra M.

Job Details: 06/21/2023

"fc door not sitting properly leaving a gap in gasket. ordering brackets, and gear, will use gasket and rails on return if needed. also ordering door switch due to switch being full of ice.; ordrng 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 W11445850 (switch, fc) and 1 12002497 (gear (left))"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Arlington, VA 22205

Demonte S.

Job Details: 06/21/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 1 -Fc Thermistor = 01 Passed. Ran Service Test 2 - Rc Thermistor = 01 Passed. Checked both Refrigerator & Freezer Evaporators. Refrigerator Evaporator is good no frost or Ice. Checked the Freezer Evaporator. Freezer Evaporator is Iced / Frosted over. Ran Service Test 6 - Defrost Heater / Bi - Metal is reading 02 = Open Line. Unit will not go through a Defrost. Ran Service Test 15 - Ice Bin Emitters Test. Ice Bin Emitters are changing from 02 to 01 once you put your hand over the Emitters. I then ran Service Test 56 - Ice Maker Error Codes. I'm getting E0. Called Whirlpool Techline Ref # 7736681373. Per Whirlpool Techline to change the Fan Motor with Harness in the Freezer Section. ( Please see Sd Pictures if any questions.) If cx wants to go with Repairs please order the Freezer Fan Motor with Harness Assembly = W11452196. **** Don't go without parts****.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Sterling, VA 20164

Ken M.

Job Details: 06/21/2023

"Customer complaint is that the knob for the right front burner keeps melting. Manufacturer shipped a replacement to them once before, but that one has also melted. Burner tested and is working properly. Suspect either the burner cap may have gotten knocked out of position during cleaning or a large pot pushed the heat towards the knob, causing the knob to melt. Contacted safety with findings. Whirlpool shipping knob (W11366438) directly to customer. SR # 7736660676.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Chesterfield, VA 23838

John P.

Job Details: 06/21/2023

Found water reservoir Frozen thawed reservoir replaced evap cover and insured foam sealed to prevent air from getting to reservoir tested water now flowing through dispenser

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Woodbine, MD 21797

Brian R.

Job Details: 06/21/2023

came out and defrosted unit and replaced parts. set test 7 to 2 and checked over unit. advised cx to give unit the next 24 hours and unit should be good and ice maker should start making ice. job complete.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Falmouth, VA 22405

Robert W.

Job Details: 06/21/2023

Cx Complaint is the unit wont start Inspected unit and found the unit is getting good power door switch is good everything is testing good found the timer has failed and isnt rotating to allow cycle to be selected. Ordering timer and knob.; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL206EPA00

Near Alexandria, VA 22307

Leon

Job Details: 06/21/2023

cx complaint was IM dint work confirmed issue first seen the aim wasnt connected reconnect the arm then i tested t and h but the im didnt move IM had 120v but still no movement cx would need a NEW im cx said she would talk it over with husband and give us a call back

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Frankford, DE 19945

Michael E.

Job Details: 06/21/2023

"CX complaint: RC LED is dim. Tested and verified complaint. I found door switches are working properly. Replaced RC LED, tested unit and it is now working properly. CX paid for service, labor, S&H and part by check. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Portsmouth, VA 23702

Zachery R.

Job Details: 06/21/2023

"cx complaint left dual burner turns on and off. checked unit, burner is reading within range. advised cx and showed how burner will cycle on/off and may cycle more often or less depending on what temp it is set at. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23229

Joseph D.

Job Details: 06/21/2023

customer complaint freezer door not shutting properly confirmed complaint found washer and improper location on door hinge receded washer from refrigerator door hinge to freezer door hinge and door no longer rubbing shutting properly now working as designs no other issues noted

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 06/21/2023

"replaced parts, tested, unit working as designed."

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPB6

Near Marietta, PA 17547

Justin L.

Job Details: 06/21/2023

CX states unit just runs continuously unless powered off. Accessed unit and verified model and serial. Cx had pop showing 3/13/23 but entitlements showed 4/7/21 pop. Contacted office to verify and cx will need to reach out to whirlpool to have entitlements updated then contact for return; saved tckt

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Manassas, VA 20112

Richard B.

Job Details: 06/21/2023

"CX complant. Ice is slow. Inspected unit and found temo is freezer is 15 , Temp in fresh food is 45 wit temps set to recomended , 0 AND 37 .Ice cream is soft in freezer. System has a low charge. Ordering sealed system two count, Ice maker passes tests. Further work needed.not in stock. RB; ordrng 1 W11578205 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11506621 (tube) and 1 w10913906 (stub) and 1 wpw10143759 (dryer) and 1 lockring (lock ring) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Chesterfield, VA 23838

John P.

Job Details: 06/21/2023

"CX complaint unit leaking water checked unit found hot and cold water lines reversed switched lines so hot is on hot cold is on cold found water leaking from house hot water shut off valve, tightened packing nut which appeared to stop leak advised CX of issue with shut off valve tested working as designed explained to the CX cycle selections"

We serviced a

MAYTAG WASHER

Model MVWB955FC0

Near Stafford, VA 22556

Tanner B.

Job Details: 06/21/2023

"found new error code f5e2, when trying to lock unit shuts down, also found dispenser light out on oxi dispenser .. needs control, latch , dispenser and returning w/ original parts ordered; ordrng 1 W10912345 (control) and 1 W11188327 (latch) and 1 W11678129 (dispenser) and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23234

John P.

Job Details: 06/21/2023

CX complaint unit not working checked unit found black wire to drain pump open in lower harness. Ordering harness.; ordrng 1 W11643701 (Lower harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hillsboro, VA 20132

Daniel J.

Job Details: 06/21/2023

fridge new construction not sold yet defect in finish left side door called point of contact ordering door fip; ordrng 1 W11381838 (door left side stainless steel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Midlothian, VA 23112

John P.

Job Details: 06/21/2023

"Upon arrival builder stated unit was repaired day after I had visited by somebody. My house has been sold, and is currently occupied with no one home unable to verify."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Dover, PA 17315

Fred G.

Job Details: 06/21/2023

i was able to access unit and replace the the console as per previous tech. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesterfield, VA 23832

John P.

Job Details: 06/21/2023

CX complaint unit making loud noise checked unit found noise coming from rollers replaced tested unit found poor air flow and louvers are not all opening on outside of house advice CX of issue with venting unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hagerstown, MD 21742

Ricky E.

Job Details: 06/21/2023

customer stated that the unit wasnt making ice.. verified issue and cycle icemaker. the im cycled and called for water. fnd fill line frozen.. fnd weeping valve.. will need the valve and fill line; ordrng 1 w11546685 (valve) and 1 W11162040 (tube-water)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Moseley, VA 23120

John P.

Job Details: 06/21/2023

Installed parts tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Williamsport, MD 21795

Ricky E.

Job Details: 06/21/2023

customer not avalable for service; schdld next appmnt for 6/27 TUE !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/21/2023

"cx complaint gasket defective, verified issue, replaced gasket, instructed cx how doors are designed to be opened. used steamer to fluff gasket, advised cx to keep door closed for a little bit to allow gakset to form to cabinet."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Martinsburg, WV 25404

Ricky E.

Job Details: 06/21/2023

2-1 2-2 internal ui error shutting the unit down. unit needs touch pad..; ordrng 1 w11413566 (ui assy) and 1 look/look (look/look)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Stewartstown, PA 17363

Sal R.

Job Details: 06/21/2023

"CX complai t is that the utni is not filling with enough water. I found no error codes stored in diag, I was able to run 2 auto test , a recalibration , and several manuel test cycle. I found the unit to be opperating as designed. I was able to edjucate and instuct CX on opperation of her new unit. UNit is opperating as designed. CX instruct call."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/21/2023

REPLACED THE DRIVE HUB RECALB UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Centreville, VA 20120

Christian C.

Job Details: 06/21/2023

Cx complaint unit is not working. Inspected unit ui is not responsive and random leds are lit up. Power cycled unit and reseated connections issue still persists. Ordering console and control ui.; ordrng 1 W11460908 (console) and 1 W11460962 (control ui)

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Alexandria, VA 22308

Leon

Job Details: 06/21/2023

cx complaint was door on washer didnt unlock confirmed the issue i got the door unlock by blowing into pressure switch holes then tried to drain the spin no the unit got lock again and didnt move locked the unit again by pulling the lever m/s number was missing told cx WP would have to get you the M/S so we could order the right parts to fix the unit this job is complete m/s sticker unreadable please close out job

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/21/2023

Removed and replaced the valve and hose tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Stafford, VA 22556

Tanner B.

Job Details: 06/21/2023

"units display out, needs new console and wax motor; ordrng 1 W11416458 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 06/21/2023

"Replaced IM and container, tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near York, PA 17404

Drew B.

Job Details: 06/21/2023

cx complaint that unit heard pop and and the unit just keeps going out and rthey had new new outlet and wiring checked ove.. checked control and incoming power and found nothing foudn nothing at outlet and moved to another where it turnedon and sytatyed to heat but then turned that one off.. after mutilpe tries will need acu harness and cord for possible short borken wire causing to the unit to trip. they are getting other outlet repair.; ordrng 1 W11465032 (harness) and 1 W11173616 (power cord) and 1 W11620481 (acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23229

Joseph D.

Job Details: 06/21/2023

Replaced rails as instructed by tech line. Unit sealing properly.

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS03

Near Millersville, MD 21108

Dustin F.

Job Details: 06/21/2023

"CX complaint: unit not coolingInspected unit, confirmed CX complaint. FOund compressor super hot to where i could NOT touch it. Compressor squeeling and making whining noises when ramping up and down. unit needs SS repair. CX doesnt want to continue with repair and will replace unit. charged CX svc fee."

We serviced a

WHIRLPOOL WASHER

Model MVWP475EW0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/21/2023

"cx complaint lid lock flashing, found stuck on lid lock flashing, reset power, found f1e1 stored, ran diagnostics, passed, recalibrated and started cycle passed, cx started load filled and started washing, testedv all ops ok, quoted $486 for control, collected $120 visa; ordrng 1 WPW10719321 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Manassas, VA 20110

Richard B.

Job Details: 06/21/2023

"CX complant. Washer is loud. Prior diagnosis found unit needs gearcase , splutch , 2 screws.and agitator. Installed and tested unit, No leaks , No squeaks. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the Fc light not working, inspected unit.. the door switch get stuck.. mullion heater leaks water, so i ran test #34 heater on at 100% all the time.. Freezer door switch and light cks and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the unit dw not working, inspected unit, panel wont respond, all lights blinks.. connections cks ok, the console ribbon pad is out of place, so water damaged the ui board... unit needs console and ui board; ordrng 1 w11460908 (console) and 1 w11460962 (ui board)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Richmond, VA 23229

Joseph D.

Job Details: 06/21/2023

"Replaced latch, suspension and sound deadener. Unit now latching spinning and operating properly. Levelled. Calibrated. Cleared ecu; used 1 W11239857 (Belt van stock LOOK LOOK) from stock"

We serviced a

KITCHENAID HOOD

Model KVWC956KSS

Near Centreville, VA 20120

Ezra M.

Job Details: 06/21/2023

"installed new lights, verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Disputanta, VA 23842

John P.

Job Details: 06/21/2023

Checked unit for error codes none stored ran test cycle found no issues advise CX if happens again to not unplug unit unit currently working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/21/2023

"cx complaint the unit is not spinning without being very very loud. checked the unit and found oil leaking from the gearcase and belt markings on the pulley. went ahead and repalced the pulley and belt to help with noise but unit will need a full gearcase replacememt. also the suspension rods felt worn. the excessive vibration also made the pulley sheild crack and the screws strip out. ordering all parts needed to resolve the issue. finally i tried to do a drain and spin to test and it is doing a rinse and spin when drain and spin is selected. control was recently repalced. seems as if new control has a programming issue. ordering new control as well.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (idler pulley) and 1 W11239857 (belt) and 1 WPW10427633 (pulley sheild) and 2 WP22001995 (screws)s and 1 W10528947 (hub) and 1 W10528947 (hub ar vs) and 1 W11239857 (belt ar vs) and 1 W11130362 (suspension rods ar vs) and 1 W11458145 (control), used 1 W10528947 (hub ar vs), and 1 W11239857 (belt ar vs) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4ES02

Near Richmond, VA 23225

Joseph D.

Job Details: 06/21/2023

Replaced thermal fuse and found wire holding upper cooling fan from running. Upper cooling fan now running properly. No other issues found .

We serviced a

JENNAIR DISHWASHER

Model JDB1250AWS

Near Washington, DC 20001

Samuel R.

Job Details: 06/21/2023

cx advised they cleaned unit.inspected unit and found tons of debris still in there.unit will need to be clean even more.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/21/2023

Cx complained the unit did not dispense ice. Inspected the unit and found the spring was seized on the yoke. Free'd the spring and tested and it now dispenses crushed and cubed. Job complete

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Lochearn, MD 21207

Marc M.

Job Details: 06/21/2023

installed door and took pics. unit now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Manassas, VA 20112

Richard B.

Job Details: 06/21/2023

"CX complant. Dishwasher trips float switch sometimes. Inspected unit and found F8E1 fill valve error . F8E2 Fill valve error and FAE2 vent wax error . Found sptray arms blocked from rotating by tall items in bottom rack. Advised CX spray arms if blocked from rotatingcan cause water to blow out of machine and trip float switch. Want to replace flow meter , fill valve , vent motor , bezel and control. Quoting CX price to replace all . CX paying 120 service call only. RB; ordrng 1 W11545290 (bezel 8.95) and 1 W11414073 (fan 96.43) and 1 W11410063 (control 215.34) and 1 W11535094 (flow meter valve 62.12) and 1 W11434044 (valve 54.12)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Kearneysville, WV 25430

Ricky E.

Job Details: 06/21/2023

"rubber drain line kinked at the manifold.. reinstalled drain line correctly, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near New Freedom, PA 17349

Sal R.

Job Details: 06/21/2023

"Per the previouse tech, I was able to access an replace all parts. I then tested unit and found unit tobe opperating as designed. UNit test good.; ordrng 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near York, PA 17404

Fred G.

Job Details: 06/21/2023

arrived to cx home and found unit was unplugged and left to be defrosted. cx stated back of RC was frosted. I did not feel comfortable diag unit due to the state it was in. advised cx to plug unit in and allow unit to fail so unit can be properly diagnosised. cx will call once issue returns. please preid (W11395558) for return; saved tckt

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Manchester, MD 21102

Sal R.

Job Details: 06/21/2023

"CX complai t is that then unit is not opperating. I found that water fills the unit , but no motor movment at all. I found that the control is not sendong tghe propper voltage to the pump. I am ordering 1 contrpol board (W11613566), and will return with sump & motor assm to be used if needed. Once the part is avalible , please have someone form teh office call tos et a return date.; ordrng 1 W11613566 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Pequea, PA 17565

Justin L.

Job Details: 06/21/2023

Cx complaint unit not draining. Was able to access unit and found no saved codes. Verified model and serial. Removed trap and found obstruction. Removed and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Hanover, PA 17331

Sal R.

Job Details: 06/21/2023

"CX complaint is that the unti is making a sreechiong sound when the spin cycle starts and slows down to stop. I found the sounds coming from the motor area. I am ordering 1 motor assm with metal pulley (W11283592) and 1 drive belt (W11239857). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11283592 (motor assm with metal pulley) and 1 W11239857 (drive belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Suffolk, VA 23433

Orbie

Job Details: 06/21/2023

"cx complaint unit goes dark. verified complaint. 120vac coming into unit, 120vac at control, 5vdc coming out of control to console. also found leveler warped and not seating into rail which may cause rack to fall. unit needs console to restore function, advise to replace control just in case. will also need adjuster to fix rack. control and console covered under entitlements. unable to reschedule; ordrng 1 WPW10546503 (adjuster)"

We serviced a

MAYTAG DISHWASHER

Model mdb4949skz0

Near Frankford, DE 19945

Michael E.

Job Details: 06/21/2023

CX complaint: F8E4 error code. Tested and verified complaint. I had water in the drip pan. Tested unit several times after getting water at sink hot but was not successful in recreating the leak. I was able to tighten the inklet connection but only got a 20-30 degree turn on it. Tested unit and it i nsow working properly. Job is complete

We serviced a

MAYTAG WASHER

Model WTW6120HW1

Near Kearneysville, WV 25430

Ricky E.

Job Details: 06/21/2023

"7-6 shifter damaged from operation. replaced the shifter and the shifter seized and couldnt shifter the clutch assy... the unit aslo has far too much endplay and is sliding on the pully.. unit will need gearcse and parts...; ordrng 1 w11481722 (shifter) and 1 look/look (look/look) and 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 w11543998 (control) and 2 2callcount (2 call count)s, used 1 W11481722 (ACTUATOR) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 06/21/2023

"Unit not starting when closing , replaced the inner door assembly .. Tested unit .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Denver, PA 17517

Cody H.

Job Details: 06/21/2023

CX complains unit is not sensing how much detergent is in the load an go dispenser. Unit is not reading the sensor of the dispenser tray with the dispenser housing. Unit will need dispenser housing and drawer for repair. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11413407 (dispenser housing) and 1 W11413340 (drawer)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Frankford, DE 19945

Michael E.

Job Details: 06/21/2023

Replaced the upper control as per previous diagnosis. Fan still runs as soon as powered on and same error code after a few min. Replaced lower controla dn tested but it wqas the same. Previously no problems found with wiring or plugs. Called WPTL SR7736681562 Ordering main harness and temp sensor for lower oven. Cannot reschedule edue to no one on site to schedule it with.; ordrng 1 W11598120 (temp probe sensor) and 1 W11245672 (main harness)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Washington, DC 20001

Samuel R.

Job Details: 06/21/2023

tried what techline wanted me to tried and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near West Springfield, VA 22152

Demonte S.

Job Details: 06/21/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the Freezer Section. The whole Evaporator is Frosted over. I then checked the Thermistor. Thermistor is reading 11.2 K ohms. Removed all Frost / Ice. Found that the Brown Heater Element Harness backed out. Fixed Heater Element Harness. Installed new Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS04

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/21/2023

Sr#7736683458Safety is going to contact cx. Found burnt mag tip and wave guard melted through. Will need to replace both.; ordrng 1 W11346197 (Magnetron) and 1 W10915651 (Waveguard)

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Fayetteville, PA 17222

Andrew S.

Job Details: 06/21/2023

Cx complaint is that the unit has an F47 error code and is not responding. Upon arrival I verified the error. I then found that the cx had the module replaced in March for the same issue. I called TL and documented with them. I removed the cooktop and accessed the module and found that the fuse has failed. I was able to replace the module and configure the unit to configuration 23 per service matters. unit is now functioning as intended. Job complete I collected for the service call and labor. Part was covered under entitlements. SR#7736683157

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lorton, VA 22079

Demonte S.

Job Details: 06/21/2023

Installed Tub Ring. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 06/21/2023

Per previous diag I was able to access and repalce the gearcase. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Market, MD 21774

Bernard M.

Job Details: 06/21/2023

"Cx complaint unit won't wash clothes. Entered diag and found no error codes. Ran test and it wouldn't shift to agitate and would shut itself off. Attempted to run manual agitation and spin and unit shuts off. Replaced actuator and capacitor, and had the same result. Accessed control and found no resistance at motor connector. Ordering control and motor, once parts are in contact cx to rescheudle; ordrng 1 W10890624 (motor) and 1 W11603810 (control)"

We serviced a

JENN-AIR HOOD

Model JXW8536HS1

Near Lake Frederick, VA 22663

Daniel J.

Job Details: 06/21/2023

no amb lighting coming on call and spoke with tech ine sr 7736682931 no 120 to lighting broken connection on harness sugguest control 9 sp order )and ui woth harness; ordrng 1 WPW10716813 (control) and 1 W11293971 (control acu)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Hagerstown, MD 21742

Andrew S.

Job Details: 06/21/2023

Cx complaint is that the unit is supposed to be smudge resistant but is not smudge resistant. I explained to the cx that the unit would be finger print resistant not smudge resistant. I am ordering the SS Brightener and having it sent to cx. I also refered Cx to CC since the unit is past 30 days from delivery. Job complete; ordrng 1 W10252111 (SS CLeaner)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Laurel, MD 20708

Alexander D.

Job Details: 06/21/2023

cx complaint hood light intermittently not working and sometimes when they close the door it starts working. inspected unit and verified complaint. found bulb blown. replaced bulb but now it wont turn off. ordering control. unscrewed bulb halfway so it wont burn out while waiting on control. call cx to schedule return visit once we have eta on part; ordrng 1 W11545876 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/21/2023

"Cx complained the unit did not dispense water. Inspected the unit and removed the filter, it worked, put filter back in, also worked. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model wdt970sahz0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 06/21/2023

Cx complained the unit did not wash and of broken wheels. Inspected the unit and found broken adjusters and a code of F4E3 for sump failure. The unit fills and drains but does not wash. Unit needs new sump and adjusters. Service declined for now. Job complete

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/21/2023

"Cx complaint of switches arent working. Dod confirm several switches have seized. Also found certain buttons on control arent working. Ordering switches, rr element, and control.; ordrng 2 W10857622 (Switches)s and 2 W10911303 (Swit hes)s and 1 W11542161 (Control) and 1 W11171119 (Rr element)"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/21/2023

Cx complained of mold. Installed new bellow. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Deale, MD 20733

Shane B.

Job Details: 06/21/2023

installed ordered parts and restored power. ran calibration and service cycle. unit is working as desinged.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Woodbridge, VA 22191

Jason A.

Job Details: 06/21/2023

CX complaint FRIDGE FC warm temps & RC freezing. Found condensation ice droplets on FC evap cover. Damper set to coldest. Unit is leaning forward & sections of door seals are showing white mold release indicating partial contact. Doors swing open. Install control. Set to recommended. Apllied lube to door seals & lean unit back to assist closing & improve seal > JJ

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waldorf, MD 20602

Shane B.

Job Details: 06/21/2023

installed part. tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Newport News, VA 23608

Orbie

Job Details: 06/21/2023

"cx complaint unit filling higher than normal. checked unit found F7E6. ran unit through test mode to find weak hot water valve, unit not shifting into agitation and spinning basket. found shifter faulty, worn cam and oil leaking at gearcase.replaced cam and shifter from VS, replaced valve assembly. also found worn suspsension. unit working temporarily until return. Ordering gearcase, motor and all associated parts needed doing gearcase. ordering control for return.also ordering motor for the F7E6 code.; ordrng 1 W10721967 (drive pulley OA/VS) and 1 W11481722 (actuator OA/VS) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11497303 (motor) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 06/21/2023

swapped FC door from 92 jockey with this door. unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 06/21/2023

"CX complaint: unit not drying.Inspected unit, confirmed CX complaint found motor connection loose. resecured motor and tested unit, unit working as intended.; ordrng 1 look (look)"

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near West Springfield, VA 22152

Christian C.

Job Details: 06/21/2023

Arrived at house and explained to cx service fee and they denied service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/21/2023

Removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near McLean, VA 22101

Jason A.

Job Details: 06/21/2023

CX complaint DW spray arm fell off & plastic hub melted. See SDpics. Found console partial lit. Ran test wash. Display is partial & dim. Added POP. Parts FOB > JJ; ordrng 1 W11669197 (Console cap WHITE) and 1 W11412696 (seal console) and 1 W11632709 (display)

We serviced a

WHIRLPOOL OVEN

Model WMH78019HW06

Near Disputanta, VA 23842

John P.

Job Details: 06/21/2023

Installed control and reversed t stats tested working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM02

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/21/2023

Cx complained of freezing. Installed new damper and set unit fo factory settings. Job complete

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Petersburg, VA 23805

John P.

Job Details: 06/21/2023

CX complaints unit making noise appears noise was coming from motor assembly also found oil leaking from gear case; ordrng 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11550891 (Agitator) and 1 2ct (2ct)

We serviced a

WHIRLPOOL WASHER

Model Mvwb835dw1

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/21/2023

"cx complaint unit displays error codes are screen and unit leaks out bottom front. inspected unit and entered diag and found f0e3, f8e1, f3e2. cleared codes and ran test 51 and found unit dispenses hot water very slowly. I also found a lot of noise when unit was agitating. lifted unit and foud gearcase oil everywhere. I found washplate to be seized. unit would need dispenser housing, gearcase, slider, washplate. qouted cx for repair and cx declined. charged cx only for service call $120"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Chester, VA 23836

Chris B.

Job Details: 06/21/2023

cx stated when unit was unplugged the breaker still tripped there is a new whirlpool hood unit that is hard wired to same breaker/outlet as cooktop advised cx to call electrician to replace breaker bc cx stated had when he had cook top unpludded and hood on breaker tripped instantly

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