We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baltimore, MD 21230
Alexander D.
Job Details: 03/08/2023
"cx complaint unit not making ice. cx sometimes finds bale arm stuck half way up and if he pushes it up and comes back later to push it back down, it will finish harvesting. inspected unit and verified complaint. icemaker is stalling and fills with water good. replaced icemaker and tested. unit is now working properly"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Burnie, MD 21061
Justin S.
Job Details: 03/08/2023
cannot find this unit anywhere. was informed the unit has already been scrapped
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near West River, MD 20778
Shane B.
Job Details: 03/08/2023
"cx complaint is the unit not heating properly. cx said it takes over 2min to heat her coffee. outlet is properly wired and supplying 121vac. voltage is steady when unit is running. i microwaved 2 cups of 70 degree water on high for 1min. first time i ran the test the temp was 111, the next time it was 118. spec is 110-116. unit is heating fine everytime i test it. i called techline to document, they had me inspect the mag for damage. it looked fine. unit is working as designed during testing. they advised it could be an issue with the board or door switches. SR#7735903871. orderign board and switches. schedule when availble.; ordrng 1 WPW10725605 (control board) and 1 W11244490 (interlock)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Millersville, PA 17551
Justin L.
Job Details: 03/08/2023
Cx complaint unit making noise. Was able to access unit and found no saved error codes. Ran diagnostic and no noise. Ran high speed spin and high speed agitate. Calibrated unit. Checked suspension and and slider and unable to replicate the issue. No further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Elkridge, MD 21075
Justin S.
Job Details: 03/08/2023
took extra pics of this unit. the frame is damaged and cannot be repaired
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Stafford, VA 22554
Tanner B.
Job Details: 03/08/2023
"CX concern the unit not cooling well in fcv and the ice from bin was dripping water.. found in fc , the evap frozen over.. heater is good and fan , but no 120vac to the heater.. unit needs new fc fan w/ harness and control .. also needs drain pan in rc.. orderimng evap , 3way and filter for standby .. possible ss issue still .. once fc fan / conrtrol is installed . check pressures; ordrng 1 W11575003 (valve) and 1 WPW10143759 (uv drier) and 1 W11249952 (fc fan) and 1 WPW10675033 (control) and 1 W11457241 (drain pan) and 1 W11492867 (ff evap) and 1 3ct (3ct)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 03/08/2023
Per previous diag I was able to access and replace the control. i then repowered the unit and found that the control was still unresponsive. i removed the bottom cover and found that the Neutral and L1 are switched in the outlet. I found 125v fro G-N and 0V from L1-G. I informed the cx that the outlet will need looked at by an electrician. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KCMS1655BSS0
Near Red Lion, PA 17356
Fred G.
Job Details: 03/08/2023
cx complaint unit control sometimes doesnt work. also the turn table turns on its own sometimes. I found unit needs control and interlock switches. i found the unit is not repairable due to parts not being produced for unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20017
Brian F.
Job Details: 03/08/2023
"Cx states frost in FC, low cool in RC, inspected and confirmed. Thermistors and evap fan passed testing, defrost sensor tested open. Evap covered in ice, defrosted evap. Unit needs new defrost sensor/heater.; ordrng 1 W11650660 (Heater)"
We serviced a
WHIRLPOOL HOOD
Model wvu17uc0js0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 03/08/2023
cx complaint right side filter latch is not latching filter in. insxpected unit and found the right side latch for the filter was not fully installed. was able to get latch fully installed and found now latch works as designed. unit checks good.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Sterling, VA 20164
Christian C.
Job Details: 03/08/2023
"F2E1 stuck button, F3E6 inlet and exhaust thermistor open, F4E3 restricted air flow, and F4E4 line voltage error. Tested tco, thermister and fuse reading closed. Heating element open. Installed new heating element. Tested unit. Unit is now heating. Unit is working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Potomac, MD 20854
Julian H.
Job Details: 03/08/2023
CX complaint about FC not cooling properly& not making ice inspected temps on arrival FC13* RC40* icebox 20* then checked frost patterns on both evaps partial frost on both but RC is accumualting frost in one side steam some of the frost out to be able to remove plenum asm confirmed frost ball accumulating on lh side of evap put unit on test mode 4 I was able to see 3 way valve switching sides properly unit has a sealed sys restriction MUST BE A SEALED SYS TECH 3 COUNTS; ordrng 1 W11087200 (invrtr-box) and 1 WPW10143759 (dryer) and 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/08/2023
"customer stated that the unit smoked during operation.. verified issue and fnd grese in the burner area.. removed grese, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/08/2023
Replaced FC door and hose. verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Nanjemoy, MD 20662
Robert A.
Job Details: 03/08/2023
"Cx complaint that the unit is still going off balance. I inspected the unit to confirm the complaint. I found error codes: f0e3 foe5. I cleared the codes and ran a service cycle. The unit passed with no issues. I ran manual spin, the basket does seem more loose than normal. I checked the suspension and it does have more play than usual. The cx said the unit sometimes does not stop the cycle unless it's manually stopped. I'm ordering new suspension and a control board for the return visit.; ordrng 1 W11130359 (suspension) and 1 W11429620 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Progress, PA 17109
Cody H.
Job Details: 03/08/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/08/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise. Noise is coming from the Freezer Section. Checked the Freezer Evaporator . Ice is hitting the Fan. Removed all Ice. Ran Service Diagnostics on the unit. Ran Service Test 6 - Defrost Heater Test. I'm getting 01 Bi - Metal Closed. Heater Element activated. Ran Service Test 1 - Fc Thermistor is reading 01. Freezer Light is not working. Installed new Freezer Light. Tested the L.e.d. Light. Light is now illuminating. Unit is working as Designed. Cx paid in full by Card.; used 1 W10695459 ( Whirlpool Refrigerator LED Light Module) from stock
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Waynesboro, VA 22980
Kyle A.
Job Details: 03/08/2023
Cx complaint of unit not agitating or spinning. Did confirm unit has open capacitor. Ordering capacitor.; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newark, DE 19713
Taylor F.
Job Details: 03/08/2023
"Cx complaint is unit leaking during wash. Tested inspected and verifed complaint. Found the door gasket on the top left and right corners to be defective. Gasket was curved in on the corners causing the door not to make contact on the top left and top right corners. Had signs of water leaking down edge of door. Replaced door gasket and was ablew to shape it around the corners alot better. Tested unit and unit did not leak. If cx calls back with same issue, tub will have to be ordered to correct gasket issue. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/08/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Drying the clothes. Started the Dryer. No Heat from Heater Element. Checked the Heater Element. Red Harness Wire isn't plugged into the Heater Element. Plugged in the Harness Wire. Tested the unit. Unit is now Heating. Checked the Vents with meter. Poor Drying. Lid top is getting warm after running the Dryer.( Advised the cx to get the vents cleaned.) Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampton, VA 23666
Carl A.
Job Details: 03/08/2023
"cx complaint of unit making noise,checked unit to find no error codes at this time,checked unit over to find play in agatior ordering parts needed for repairs 2 ct as gear case job; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (belt) and 1 W10721967 (Drive Clutch Kit) and 1 WP3951744 (agitator) and 1 W10772621 (Screw) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Harrisburg, PA 17109
Cody H.
Job Details: 03/08/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit is working as designed, no further work needed"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/08/2023
Replace RC door and made all needed alignments. Look Look customer needs door picked up.
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Washington, DC 20024
Samuel R.
Job Details: 03/08/2023
tested unit and found unit acu relays stucked clicking.upon further inspection found all connection good on acu.reset power and tried again.unit would freeze at times when trying to start a cycle.after service test got error f1e2.unit will need a new control and will bring motor back.W11352120 0 tribles; ordrng 1 W11352120 (control) and 1 2ndtech (2nd tech) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near ,
Drew B.
Job Details: 03/08/2023
replaced the parts tested and now checks good and no issues after testing
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/08/2023
found no error code on arrival. found that the corrector was not fully seated. reseated connector and run diag with no problems.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDH3
Near Milford Mill, MD 21244
Dustin F.
Job Details: 03/08/2023
"Contacted CX due to finding part defective, he stated he sadly had a death in the family and happlily rescheduled with me for 3/29/2023.; ordrng 1 WPW10591570 (Reorder Sump Assembly) and 1 Look (Look)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 03/08/2023
Per previous diag I was able to access and repalce the control. I then repowered the unit and verified that it began developing a frost pattern and began cooling . Job complete
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Haymarket, VA 20169
Daniel J.
Job Details: 03/08/2023
washer leak near right front corner customer stated like mist not big puddle removed console inspected inlet valves and hose connections no corrioson present removed back panel and inspected tub presuure hose connection and drain hoses ran diag no leak present ran rinse and spin no leak started deep wash with load of towels. found that unit is leaking around the gearcase. quoted customer repair and they are declining repair at time.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw1
Near Cross Junction, VA 22625
Danny R.
Job Details: 03/08/2023
gear case has failed cx will think about it to fix; ordrng 1 W11393685 (gear case) and 1 W10734521 (slider) and 1 W10754448 (shifter)
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 03/08/2023
"cx complaint unit not heating, checked unit burner not igniting upon arrival, ignitor, thermostat, tco, valvbes etc all checked unit, tested, after reseating all connections, burner lit, reassembled tested again, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bowie, MD 20721
Shawn D.
Job Details: 03/08/2023
"Cx complained that washer was leaving an excessive amount of lent on clothes. inspected washer, machine didnt have error codes. ran diag cycle and completed fine. instructed cx to use correct cycle selction when washing clothes and to use deep water wash. cx now understand how washer."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 03/08/2023
"Confirmed cx complaint unit leaking. Found drain line partially unseated from rear of unit. Fully seated drain line, tested unit, unit working as designed.; ordrng 1 look"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Mechanicsville, MD 20659
Robert A.
Job Details: 03/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Conway, SC 29526
Jason T.
Job Details: 03/08/2023
"Installed all parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 03/08/2023
Confirmed cx complaint fan blades chipped off. Ordering blower wheel.; ordrng 1 W11106377 (blower-fan) and 1 look
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Odenton, MD 21113
Shane B.
Job Details: 03/08/2023
installed orderd parts and restored power. set unit to recomended temps and fans began running. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Conway, SC 29527
Jason T.
Job Details: 03/08/2023
"Cx complaint, not cooling-freezing properly, continuosly runs, does not shut off, found fresh food temp at 38 degrees, freezer at 10 degrees, adjusted temp control to normal. Tested all circuits and wiring, found cabinet harness backed out at the connector for the heater circuit. removed and repaired the connection, verified 120 vac, also tested defrost for proper function, verified proper air flow, cooling-freezing, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 03/08/2023
CX Needs new motor / cap to allow unit to agitate and spin; ordrng 1 W11395618 (cap) and 1 W11283592 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Frederick, MD 21702
Ricardo S.
Job Details: 03/08/2023
replaced valve.. unit tested ok no leaks.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Shippensburg, PA 17257
Andrew S.
Job Details: 03/08/2023
Per previous diag I was able to access and replace the gear case. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Wilmington, DE 19808
Taylor F.
Job Details: 03/08/2023
"Cx complaint is unit not washing properly. Tested inspected and could not verify complaint. Could not get unit to do anything. As soon as power was cycled on, unit started to beep and short out. Delay wash button was getting shorted multiple times a second. Cx stated before this issue started happening, unit would go through the cycle but not wash. Ordering panel, UI and returning with sump just incase its also needed. All parts in stock. Rescheudled for 3/14/23; ordrng 1 w11460962 (UI) and 1 w11460908 (panel)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Sykesville, MD 21784
Brian R.
Job Details: 03/08/2023
replaced parts and tested unit. unit heats well and now quiet. job complete.
We serviced a
KITCHENAID OVEN
Model KOSE500EBL04
Near Keswick, VA 22947
Kyle A.
Job Details: 03/08/2023
Cx complaint of unit not getting to temp. Found unit set in C instead of F. Calibrated oven as it was of by 15. Informed cx and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Manassas, VA 20112
Richard B.
Job Details: 03/08/2023
"CX complant. Things freezing in fresh food. Inspected unit and found temp set to warmest temp and found temp between frozen chicken in freezer 25 degrees , temp between ice packs 27 degrees. Took temp under caseroll dish in fresh food and got 40 degrees Under water pitcher got 40 degrees , Under bowl of juice got 40 degrees . ordering thermister for evap , further work needed. RB; ordrng 1 WPW10384183 (thrermister freezer)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Newport News, VA 23608
Justin W.
Job Details: 03/08/2023
cx complaint unit knocking. unable to repeat sound. ran unit with damp clothes. attempted to overload unit slightly to force sound. unable to duplicate. confirmed sound was not from motor at time of visit. rollers checked good. found slight lint build up on blower. removed build up and tested slight knocking noise within range of performance. unit currently working as designed. advised cx to attempt to video record sound prior to calling us back. cx agreed
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 03/08/2023
Installed tub and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Bethesda, MD 20816
Roberto I.
Job Details: 03/08/2023
"CX complaint noise during cycle and water leak. Ran test mode, found F8E1 error, the 2nd cold water walve didn't open. Found also water leak from dispenser. Ordering inlet valve W11316256 and dispenser W11524103. Collected in full ($436.15). Return visit 3/15/23; ordrng 1 W11316256 (cold inlet valve) and 1 W11524103 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Columbia, MD 21044
Robert L.
Job Details: 03/08/2023
"installed new icemaker nad padded Fc door near switch, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Laytonsville, MD 20882
Brian R.
Job Details: 03/08/2023
came out and replaced valve. cleared codes as they were all thill in there. ran unit awhile and unit checks. cx will see how unit does and call back if needed. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/08/2023
"cx complaint thatr unit is leaking alot again and when arrived still found inner door foam is completely soaked, will need the following parts sicne lats repair still hasnt resolved issues; ordrng 1 W10908291 (inner door panel) and 1 W10909089 (door seal lower inner) and 1 WPW10340745 (tube feed) and 1 WPW10571946 (center manifold)"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Gambrills, MD 21054
Shane B.
Job Details: 03/08/2023
installed element that was shipped to cx. tested unit and it is heating properly. unit is working as designed. cx paid 110 for labor.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mount Airy, MD 21771
Brian R.
Job Details: 03/08/2023
came out and replaced parts. turned breaker back on to test and check unit. both sections heated to 350 and didnt trip breaker. advised cx to use upper then lower then both to see how unit runs. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/08/2023
"cx complaint that unit is making squeeking noise again when spinning.. after the new motor and belt and pullye beeb nreplaced on unit less than 6 months after repair and also they said it ran a spin that never spun anything one cycle, when arrived found no error codes and ran caloibration/ auto test the unit fills good water psi and drains correctly.. the unit is leveled and the unit the is working fully functional and when arrived the unit is functional... but the squeeking is def coming from the motor wheel again. so ordering motor again for complrete repair. .. schd for the 14th; ordrng 1 W11283592 (motor 87@trb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Leesburg, VA 20176
Christian C.
Job Details: 03/08/2023
"Cx complaint unit is not draining. Inspected unit F6E4 float switch open, F8E1 slow drain, F8E2 drain motor electrical problem. Ran though diag cycle and unit did not drain. Unit also did not drain in manual drain cycle. Tested drain pump at P5-4/P5-5, P5-5/P5-6, and P5-4/P5-6 all reading open. Quoted cx and they will not be going through with repair. Cx paid for service call."
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Stephenson, VA 22656
Danny R.
Job Details: 03/08/2023
installed fan and thermistor sending back the extra ones sent out and control unit is cooling checksok
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details: 03/08/2023
units fc not keeping things frozen and not making ice.. unit worked for about a month and a half then stopped.. amp on compressor is .4 and pressures are -22vac and 50psi. possible leak in system . need nitroigen and more r600a .. pressurize system and call wpl ..; ordrng 1 nitrogen (nitrogen) and 1 r600a (r600a) and 1 2ct (2ct)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, SC 29440
Jason T.
Job Details: 03/08/2023
"Cx complaint, humming during the spin cycle, installed all parts to complete the repair. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Stephenson, VA 22656
Danny R.
Job Details: 03/08/2023
this is a person in nyc they dont live around here
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 03/08/2023
"arrived and cx said she got ice maker arm back in slot joggled it and ice maker has been working since, cx asked if new ice maker came with new arm and informed her it does not so cx wants to leave ice maker as is and said if it stops again she wants the ice maker arm replaced and wants shane to do it so putting part inticket incase she calls abck and told her they have 30 days to call back.; ordrng 1 W11226459 (icemaker arm 41.78) and 1 WPW10351019 (arm extension 46.05) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model Wtw8127lc0
Near Aquasco, MD 20608
Robert A.
Job Details: 03/08/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The strike is not catching. I replaced the strike and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17403
Fred G.
Job Details: 03/08/2023
i was able to access unit and replace the thermistor as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/08/2023
"upon arrival had to wait on cx. cx tried to locate door, could not locate. stated they only have a range door. ordering fc door to complete repair.; ordrng 1 LW10638683 (dor-fip)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Columbia, PA 17512
Justin L.
Job Details: 03/08/2023
Cx complaint unit not turning on. Was able to access unit and found in back of store. Plugged in and verified board getting 242.3VAC but not sending voltage to encoder. Replaced and tested and found encoder getting voltage but no response. Replaced and tested unit now operates as designed no further work needed
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near York, PA 17403
Fred G.
Job Details: 03/08/2023
"cx complaint unit does not heat and timer is not advancing. inspected unit and found 0.00vac to unit. found L1 to natural was 123vac, found L2 to natural was 123vac. together unit shows zero volts. cx needs an electrivian. charged only for service call $120 paid in check number 240"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manchester, MD 21102
Sal R.
Job Details: 03/08/2023
I am reordering 2 door gaskets (W10830274). I have set a retun date for 3/14/23; ordrng 2 W10830274 (RC door gaskets 13 @ tribs)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Ken M.
Job Details: 03/08/2023
"Control and lid lock replaced and power restored. Suspension tested good. Minor adjustment made to level out the cabinet. Ran test cycle and the cycle ran properly, unit remained stable, and the lid lock is working properly. Has the customer load the unit to make sure that there is not any issue with the unit that is only showing up while it is loaded and to make sure that the unit is being loaded properly. Customer normally uses the quick wash cycle, so that is what was used. Customer just dumped the load into the unit without trying to distribute the load. Unit rebalanced on its own during agitate and the unit was able to spin normally. Suggested that customer try to balance the load when initally loading the unit. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near York, PA 17408
Fred G.
Job Details: 03/08/2023
"i was able access unit and replace the gearcase, clutch, motor and slider as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 03/08/2023
"Was able to access unit and replace parts per previous visit. Checked to ensure unit is recieving 240v to element, unit is recieving correct voltage. Tested unit and found unit heating as designed. Found door hinge to be weak and failing. Ordering door hinge for return visit. Return to be set up by office when approved.; ordrng 1 WPW10440013 (hinge)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sterling, VA 20165
Christian C.
Job Details: 03/08/2023
Cx complaint unit goes from sensing to done in any cycle. Tested unit in normal and motor hummed for a little then went to done. Inspected parts underneath unit and found capacitor leaking. Installed new capacitor. Calibrated unit. Ran unit through diag cycle no issues. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Rock, PA 17327
Sal R.
Job Details: 03/08/2023
I was ale to access and replace the sensor . I found the unit to be popperating as designed. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW4
Near New Cumberland, PA 17070
Cody H.
Job Details: 03/08/2023
"CX complains unit continues filling with water when unit is not in use. Dispenser actuator can be heard buzzing but doesnt seem to be opening the entire way. Unit completed diagnostic cycle with no leaks, put unit into quick wash cycle and unit ran cycle with no issues. Ordering dispenser actuator, dispenser, and flow meter for return visit. Return to be set up by office when parts arrive.; ordrng 1 WPW10665207 (dispenser actuator) and 1 WPW10110225 (flow meter) and 1 8183032 (dispenser (NLA))"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Clarksville, MD 21029
Robert L.
Job Details: 03/08/2023
"cx complaint light out in micro, tested relay thru diag, burnt out bulb, replced bulb from pre-id, tested all ops ok,collected $187"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 03/08/2023
CX complaint was that the unit would not drain. I found that the unit had a F5E2 error code stored in diag. I inspected the door latch and found the harness to be loose not allowing the unit to unlock. I had to manuely unlock unit and correct the harness concerns. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/08/2023
customer stated tha the right side door would not stay closed. verified issue and fnd lower door at the hinge disenguaged and cannot be reset.. the unit will need a door to correct issue...; ordrng 1 LW10721542 (dor-fip)
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ1
Near Frankford, DE 19945
Michael E.
Job Details: 03/08/2023
"CX complaint: center burner cuts out in simmer. Tested and verified complaint. I adjusted the center burner flame, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Hampton, VA 23669
Carl A.
Job Details: 03/08/2023
"cx complaint of unit smoking coming from oven,checked unit to find the following issues on unit,found the bake element to be open,door gasket on sealing door fully allowing heat to excape out of unit also found active hing to have failed causeing door to fall advise cxnot to use the oven as element is broken open break down as follows 1/W10779716/Bake Element,1/WPW10162385/Gasket, Door,1/WPW10440013/hinge-doorservice call break down as follows service call cover under saftey parts 205.97shipping 15.00labor 110.00sub total 330.97tax 12.36grand total 343.33deposit 0.00cx will call back if moving forward with repairs"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/08/2023
"installed parts, unit cks ok; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ1
Near ,
Michael E.
Job Details: 03/08/2023
"CX complaint: front right burner keeps shutting off and on and wont boil water. Tested and verified complaint. At element had 240vac but it dropped to 14vac when it stopped heating. I replaced the infinite switch, tested unit anbd it is now working properly. CX paid for service, labor, S&H, tax and part by CC. CX paid in full. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Arlington, VA 22207
Lloyd B.
Job Details: 03/08/2023
"Cx complained of a noise, says the fan runs non stop. Inspected the unit and found that temperature in the freezer is 0 and the fresh food is 37. Explained to the cx that they just might not notice when it does shut down but it indeed does go into a defrost and that there were no broken or bad parts to be changed to make it do anything different. The unit is working as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Carlisle, PA 17013
Andrew S.
Job Details: 03/08/2023
Cx complaint is that the unit is making noise and doesn't always get the clothes dry. Upon arrival I found that the unit has no error codes. I then started a cycle and found that it is heating. i also checked the ventilation at the exit point and found that the unit is getting good air flow. I found that the noise is from the Idler and rollers. I aso found that the unit is drying correctly. I explained the operation of the unit and how the moisture sensing works. I was able to set the return visit for Monday 3/13 AM preference.; ordrng 1 279640 (Idler Pulley) and 2 WPW10314173 (Rollers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seaford, DE 19973
Frederick R.
Job Details: 03/08/2023
Upon arrial I find the bin full of ice and water flow. as soon as you put filter in everything stops. I took housing apart and test the line going into and out of the housing and everything was working properly. Returning housing because it is not needed. CX due credit of $49.20 which is the difference of the $82.48 she owed for labor and the price of the housing. Unit is working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Arlington, VA 22207
Lloyd B.
Job Details: 03/08/2023
Cx complained of no ice. Installed new filter housing and valve and the unit filled and began to recirculate water with no leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairfax, VA 22030
Robert W.
Job Details: 03/08/2023
"CX Complaint is the unit isnt shutting off. Inspected unit and found no error in diag ran diag cycle and unit is going straight into spin had to unplugg unit in order to get unit to stop, Issue is in the control also found the cap is leaking oil. Ordering Control and Cap to correct issue; ordrng 1 W11556725 (Control) and 1 W11395618 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/08/2023
replaced door the vracket and pan per cx is no issue and didnt want replaced .. unit now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Arlington, VA 22205
Lloyd B.
Job Details: 03/08/2023
Cx complained of damage. Installed new door and there is no longer damage. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bristow, VA 20136
Richard B.
Job Details: 03/08/2023
"CX complant, Dishwasher has drain error code, Inspected unit and found drain pump error code and vent wax motor error code for electrical issue Ordering control , vent wax motor and drain pump. Further work needed. Installed high loop under sink. Believe unit was back feeding into machine. RB; ordrng 1 W11462458 (control) and 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near ,
Richard B.
Job Details: 03/08/2023
"CX complant. Door falls. Prior diagnosis found unit needs hinges. Installed both hinges and tested unit. Staying in place now. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Fairfax, VA 22030
Robert W.
Job Details: 03/08/2023
"C xcomplaiont is the unit is making noise. Inspected unit and found unit is making really loud noise, Pulled front panel and found the blower wheel free spinning on motor shaft the coupler is stuck to shaft cant get new blower on ordering blower and motor.; ordrng 1 W11549461 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Freedom, PA 17349
Sal R.
Job Details: 03/08/2023
"Per the previouse tech,I was able to access and replace boath parts. I then ran a recalibration and a auto test. I found the unit tobe opperaiktn g as designed. Unit test good."
We serviced a
WHIRLPOOL HOOD
Model KXD4636YSS0
Near Baltimore, MD 21212
Marc M.
Job Details: 03/08/2023
Install all parts and tested unit. You get rises and lowers and fan activates when prompted. Unit now checks good.
We serviced a
KITCHENAID OVEN
Model KERS306BSS1
Near Millersville, MD 21108
Shane B.
Job Details: 03/08/2023
cx complaint is the oven not heating properly. cx said it was in use when he saw some sparks from under the pan and unit stopped heating. i inspected and found the bake element is broken. no saved error codes. unit will need a new bake element. cx paid in full for repair.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Sal R.
Job Details: 03/08/2023
"I was able to access and replace the gearcase, clutch , and slider. I then recalibrated the unit and ran a auto test. Unit test good."
We serviced a
AMANA DRYER
Model NED4655EW
Near Richmond, VA 23231
Joseph D.
Job Details: 03/08/2023
Found door switch not plugged in. Unit tests properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS01
Near New Freedom, PA 17349
Sal R.
Job Details: 03/08/2023
CX complina is that the unit is not opperating. I found that the UI is blinking and no opperation form the compressor. I found that the unit does not have the propper DC voltage coming form the power supply board. I called WP Tech Line and discussed my findings. I am ordering 1 control board (WPW10226427). I have set a retun date for 3/14/23. Please see SR #7735902413.; ordrng 1 WPW10226427 (control board 8 @tribs)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Providence Forge, VA 23140
Lucas R.
Job Details: 03/08/2023
"cx complaint burners not igniting fast enough, checked unit found burners slow to ignite on 1st ignition, filed burner heads for better airflow after 1st light burners ignite immediately, called techline spoke with rob advised could take up to 5 seconds to ignite as general rule, unit works as designed, referred cx to customer service if not satisfied with diag."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Millersville, MD 21108
Alexander D.
Job Details: 03/08/2023
"replaced drawer, panel and glides. tested unit. drawer is aligning properly. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Wrightsville, PA 17368
Fred G.
Job Details: 03/08/2023
arrived to cx home and found no one was home above the age of 18. her daughter called her mom and I was able to schedule a return visit for 2/14/23. she said someone will be home that day.; schdld next appmnt for 3/14 TUE !
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Leon
Job Details: 03/08/2023
cx complaint was unit wouldnt work confirmed complaint replaced the lid lock and tested unit everything started to work
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Virginia Beach, VA 23452
Carl A.
Job Details: 03/08/2023
replaced both door tested unit works as designed