Service History 445 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/21/2023

"Cx complaint water in the bellow, clothes not clean, detergent dispenser concern.Ran test mode, found F8E0 and F8E4 errors. cleared errors and ran a test cycle, both water valves worked ok and the errors didn.come back. Noticed that the cx is not using HE detergent. Instructed cx about correct detergent and concentration settings. Inspected bellow, found clogged drain holes. unclogged holes, the water drained out. Unit good to go."

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/21/2023

cx complaint unit will not power on . checked unit and found ui blank and not allowing anything to be pressed on UI . found proper vac to main control but not sending proper vdc to ui . replaced main control and tested ui now working . while running in a quick cycle after water was put in error code f2e2 would pop up . replaced UI and tested once more . unit is now running as designed and fully cycling . No TY cards to be left with cx .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Perry Hall, MD 21128

Emmanuel R.

Job Details: 06/21/2023

"Cs unit has icicles and frost in freezer, confirmed complaint.I found the door gaskets on rc and fc had large gaps from gasket collapesing.I used my heat gun to soften gasket and take a new form.Also the fridge on the bottoms white trim the gasket rest on also has a gap that i hads to silicon. Adised unit to monitor unit for frost but the unit should be working properly now.Collected for svc call."

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Richmond, VA 23220

Thomas B.

Job Details: 06/21/2023

Cx complaint unit is not working properly inspected unit removed and replaced the switches and control tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 06/21/2023

Sr#77367879Cx complaint of unit bottoming. Found unit has eaten guard again. Techline advised that gearcase shaft is extending when in high speed. Ordering gearcase splutch guard and belt.; ordrng 1 W11449840 (Gearcase) and 1 W11409708 (Shield) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/21/2023

"cx complaint door falls down, found right hinge tangled in insulation and hinge out of hook, reassembled hinge andmoved insulation further back, tested all ops ok, if cx calls back order right hinge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/21/2023

"CX complaint low ice production.Temp check with thermocoulpe showed 8F in the Fc. Unit temp is set on 2 (raccomended is 3). 8F should be enough for normal ice production. Replaced icemaker using pre id part, piushed test button,it didn't complete the cycle and didn't fill. Part was defective. Ordering icemaker W11546935.; ordrng 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Laurel, MD 20707

Israel R.

Job Details: 06/21/2023

"Cx complaint is that the unit is building up frost in the front of the freezer. After inspecting unit i noticed that the unit had gaps between the liner and body of the unit. gaskets are sealing. installed silicone around the gaps so it could seal. tested unit and now sealing good.; ordrng 1 482338 (silicone), used 1 482338 (silicone VS IR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lancaster, PA 17603

Justin L.

Job Details: 06/21/2023

"Cx compliant unit not going through cycles. Was able to access unit and found F7E1 basket speed fault. Ran diagnsotic and found unit filled and drained no issue but that the motor just hummed due to failed capacitor. Replaced with one from van stock and calibrated then tested unit now operates as designed no further work needed; ordrng 1 W11158830 (capacitor (JL VS)), used 1 W11158830 (capacitor (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Bel Air, MD 21015

Neil H.

Job Details: 06/21/2023

REPLACED THE FC DOOR UNIT CHECKED GOOD AND ICE BIN

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/21/2023

"cx complaint unit whining. checked unit, come to find defective idler pulley, causing belt to slip. replaced pulley, tested, unit still making abnormal rattling. come to find defective rear feet, threads on feet are frayed not allowing feet to stay leveled, ordering feet to complete repair.; ordrng 1 W11444912 (feet)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS02FRBL1

Near Pikesville, MD 21208

Justin S.

Job Details: 06/21/2023

rewplaced the dispenser and the latch and tested. the unit is washing good for 15 minutes without leaking. the unit is now good

We serviced a

KITCHENAID COOKTOP

Model KGCD807XBL02

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the Rf burner and fan not working, inspected unit, the ignitor is broken, also the fan swtich and knob are broken, unit need parts, the screws on rf holder are rusty.. need parts, CX DOESNT WANT TO CONTINUED WITH THE REPAIR AT THIS TIME; ordrng 1 WPW10303835 (knob) and 1 74010772 (orifice ho) and 2 WP3368921 (screw-torx)s and 1 WPW10293874 (grommet) and 1 WP74010783 (switch- ro) and 1 WP74010858 (switch- sp) and 1 74007736 (burner asy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/21/2023

"cx complaint not cooling properly, found evap completely frosted over above fan, fan not running, found thermistor open is step 5 and no heater activation in step 13, cx offered to defrost unit , ordering heater harness , thermistor , evap fan motor, and clip; ordrng 1 W11650661 (heater harness) and 1 WPW10384183 (thermistor) and 1 WP2315549 (evap fan motor) and 1 W11437914 (clip)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Odenton, MD 21113

Alexander D.

Job Details: 06/21/2023

"cx complaint unit kept heating in upper oven after turning it off 2 times in a row. cx said they turned it off and console said oven cooling down but when they came down the next morning, it was still cooling down and the air coming out the bottom felt warm. cx said first time it happened, they locked and unlocked control and that fixed it. 2nd time it happened, cx just turned breaker off. inspected unit, unit is getting proper 240v, no power coming in on N. issue must be in controls. ordering both controls and console. call cx to schedule return visit once we have eta on parts; ordrng 1 W11600643 (console) and 1 W11448962 (acu upper) and 1 W11598200 (acu lower)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Odenton, MD 21113

Dustin F.

Job Details: 06/21/2023

"CX complaint: unit not washingInspected unit, found F7E1 wash motor fail and F9E1 for long fill no drain. Inspected unit, motor gets hot and humms. unit needs new sump and sending drain pump as well. Unit its dropped below 2-3 levels of flooring and tight to counter. CX paid labor and svc fee and will contact us once he has made the unit accessable.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Germantown, MD 20874

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the rc not cooling properly, inspected unit,Fc temp 2 degrees, Rc temp 44 degrees, air flow is no good, one of the air gap is full of ice, defrost problem,, order parts; ordrng 1 WPW10384183 (thermistor) and 1 WP2163777 (blade-fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near California, MD 20619

David J.

Job Details: 06/21/2023

"Safety SR#7736639655Techline Sr#7736681712F5e2 ui no response F2e1 stuck key Customer complaint unit is starting on its own arrive today. Unit was powered off at breaker cut power on and checked for air codes and had to above. Ran test cycle unit completed cycle with no issues after speaking with Techline they decided to go ahead and change controls. Powered unit off and replace control and consul control. cut unit back on and ran test cycle for 15 minutes. Unit completed cycle with no issues. Forced unit to drain. No error codes are present. Customer states that they are going out of town tomorrow, but will be back in a week. A customer will keep an ion it to see if it starts itself found nothing that looks to be a potential safety hazard unit is working as intended. Job complete."

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Chevy Chase, MD 20815

Sherwood

Job Details: 06/21/2023

cx complaint gasket torn. arrived installed gasket . no leaks found after repair complete.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Richmond, VA 23220

Thomas B.

Job Details: 06/21/2023

"Removed and replaced the control, shifter, and capacitor tested and inspected for proper use unit now functions Normally"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Ashland, VA 23005

Thomas B.

Job Details: 06/21/2023

Cx complaint unit is not working properly inspected unit removed and replaced the harness tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Rockville, MD 20850

Julian H.

Job Details: 06/21/2023

CX complaint about frost accumulating on RC inspected & found that evap is overfrosting thermistor need to be replaced & optimized to suction line fan scroll needs replacement CX MUST DEFROST UNIT 24 HRS B4 RETURN TO AVOID 2X LABOR CX PIF THRU APP ON JOB# 691054 I under charge cx call her & collected $59.52 on this ticket CX PIF; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/21/2023

Cx complaint unit is not working properly inspected unit found electrode is Miss parking and is dull sparking ordering the ignitor for front left burner; ordrng 1 W11661929 (Electrode Front Left)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elkridge, MD 21075

Israel R.

Job Details: 06/21/2023

F8E1 Low water not water.Customer complaint unit is not washing. I tested the unit and found the unit has a low water not water error. I checked the water valves and found the cold water off. I turned the water vavle on and tested. The unit is back to normal operations. They will call back if they have any issues but i cant see any issues. SEnd drive hub if they call back.; ordrng 1 W10528947 (drive hub kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Rockville, MD 20852

Julian H.

Job Details: 06/21/2023

GOT HERE opened box only main control need to have both main & triton board on this kit please have MR checked parts upon arrival; ordrng 1 W11533213 (DUAL CONTROL KIT) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/21/2023

replaced the switches and tested. the unit is now heating good with all the burners. the unit is now good

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/21/2023

Cx complaint unit is not working properly inspected unit found fill valve cracked removed and replaced tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Aldie, VA 20105

Ezra M.

Job Details: 06/21/2023

"installed valves, ran diagnostic cycle, no errors, recalibrated unit. working properly"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Richmond, VA 23220

Thomas B.

Job Details: 06/21/2023

Cx complaint unit is not working properly inspected unit removed and replaced the lid lock tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20018

Samuel R.

Job Details: 06/21/2023

replaced part and tested unit and unit is now working properly.no leaks.

We serviced a

WHIRLPOOL HOOD

Model WVU37UC0FS1

Near Moyock, NC 27958

Austin D.

Job Details: 06/21/2023

came out to resolve the issue. disassembled and replaced the led driver. tested operation. unit is running as designed. lights turning on and off with the switch.

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Lusby, MD 20657

David J.

Job Details: 06/21/2023

Sr#7736681224Customer complaint unit stopped making ice after two batches. Arrived today and inspected unit and found water level sensor is detecting incorrect water amount . Call Techline SR number above they had stated in some cases the control will not detect how much water is there correctly which will cause this to happen. Techline stated I need to order another water level sensor due to the one that I installed could be Defective but they also want me to order the harness going to the control to properly repair. Customer is not home to collect payment but spoke with the office and we are ordering part for a return visit and the customer will pay for part when we arrive. ; ordrng 1 Wpw10485962 (Water level sensor( re-order)) and 1 Wpw10485955 (Ice maker pump wire harness)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Alexandria, VA 22306

Leon

Job Details: 06/21/2023

cx complaint was when unit drained cx would see a leak confirmed issue seen cx gasket was moldy and clogged up and when ever unit was used water would drain back into basket ran tested with buckets of water in the tub and seen no leaks when unit started to drain but when i dropped water into the gasket i seen a small leak ordering new gasket for unit; ordrng 1 W11106747 (bellow)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Columbia, MD 21045

Robert L.

Job Details: 06/21/2023

"per tech line , used clear door to check spray arm patterns, replaced middle spray arm manifold and re tested, send all 3 videos to tech line, same SR# as previous, they sent it to engineering for final review"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Drew B.

Job Details: 06/21/2023

"cx complaint that unit fills and then clicks and doesnt go through the cycle anymore, when arrived ran unit the incoming water is good unit locks no issues and foudn the unit to have bad shifter causing ticking and not moving pin to drop spliutch ordering parts in stock call when approved; ordrng 1 W11481722 (shifter 11@trb) and 1 W10721967 (cam pulley 54@trb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/21/2023

"cx complaints beeping constantly and displey missing segments, erro was f8e4 , cx had spilled dish soap into tub causing suds issue, tray dried up and unit works but display doesnt show correct enumeration, 2nd time ui failure called tech line sr#7736682700 no updates for this issue, maybe applying tape to prevent moisture from getting to ui, ordering console and ui housing; ordrng 1 W11460908 (console) and 1 W11460962 (ui housing)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Harrisburg, PA 17112

Cody H.

Job Details: 06/21/2023

"cx complains unit takes too long to dry items. customer is within warranty. unit is heating, tumbling and seems to have good air flow. unable to diagnose further due to unit being stacked. will need 2nd tech to help remove unit to properly diagnose. Office to schedule cx due to mother not being home to schedule at visit.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 06/21/2023

cx complaint cycle finished and opened lid and noticed end was sharp but broken part stayed in lock so unit still worked. inspected unit and confimred stroke snapped. replaced strike and tested and now works good. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Columbia, MD 21046

Israel R.

Job Details: 06/21/2023

"f9e2 Drain pump issue, f8e4 over fill. Customer complaint unit is displaying F8E4 and the unit is not finishing the cycle. Customer stated that when she pulled the leak detected was full of water. Ran test found two error codes.Completed the test cycle and no leaks. Ran wuick wash and no leaks. Customer stated that after the first time she had the issue has worked a couple of time and the last time got the code and the unit is not washing dishes correctly.. The unit may be having issue with the drain pump or the motor. Motor is covered by entitlement. Ordering Sump. collected 120 owes 110 for labor. 26 at tribles.; ordrng 1 W11416363 (sump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Damascus, MD 20872

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the unit not working at all, inspected unit, no power on main board, cks conneciton under the sink.. the power outlet switch is off. reset switch, now the dw has power, ran test mode.. no error codes and dw works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Columbia, MD 21045

Israel R.

Job Details: 06/21/2023

Customer complaint unit is not locking the lid and is not starting . I tested the unit and found the unit is not lcoking and has F5E1. Lid lock error. Quoted for new lock. Replace lock. collected in full. TEsted unit lid lock locking now. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS4

Near Yorktown, VA 23692

Orbie

Job Details: 06/21/2023

replaced sump and motor. tested unit. working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Delmar, MD 21875

Michael E.

Job Details: 06/21/2023

"CX complaint: unit leaking. Tested and verified complaint. F7E1 error code. Wall drain is backing up which is the source of the leak. I diag the drive pulley did not fully engage and slipped with a loud ratcheting sound. I replaced the actuator and drive pulley from van stock. Teswted unit and it is now working properly. Job is complete; ordrng 1 W11481722 (actuator van stock) and 1 W10721967 (drive pulley van stock), used 1 W10721967 (CAM van stock), and 1 W11481722 (ACTUATOR van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/21/2023

cx says the refrigerator is not cooling and the ice maker does not make ice. found frost in the back of the freezer. put the unit into diagnostics and the unit has a open defrost sensor. activated the defrost heater and the unit is not heating. the evaporator fan is blowing good. the unit needs the thermistor and harness.; ordrng 1 W11650660 (harness) and 1 WPW10384183 (thermistor)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Boonsboro, MD 21713

Ricky E.

Job Details: 06/21/2023

"customer showed pics of the issue and the ui is showing a power loss error. the unit never loses power, and the unit has to be unplugged before the unit will function again... need parts...; ordrng 1 w11413567 (ui assy) and 1 w11618917 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21215

Marc M.

Job Details: 06/21/2023

"cx complaint unit seems to be taking too long to preheat. cx states at times the unit will not ignite the right side of the bake burner and she can observe this thru the vent on the lower oven panel. ran preheat and found unit to have a full, even flame pattern on both sides of the bake burner tube. burner tube does not have any carbon build up that is noticeable and unit preheated to 350 within about 12 minutes. recommended to cx that the cooktop should be cleaned as there is heavy grease and carbon build up that can impact cooktop function and is a risk of carbon burn off and hazardous gases. documented file under 7727579997 at Servicematters but do not recommend any parts at this time as unit is operating as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Stafford, VA 22554

Robert W.

Job Details: 06/21/2023

Replaced door and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Westminster, MD 21157

Justin S.

Job Details: 06/21/2023

cx says the unit is getting a f6e1(communication) error. found no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. calibrated the unit. the unit needs the controls; ordrng 1 W11614514 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20EVWH10

Near Springfield, VA 22151

Christian C.

Job Details: 06/21/2023

Cx complaint RC section is not cooling. Inspected unit damper opens and closes. FC evap is frozen over and fan is not working. Defrosted evap and fan is now working. Tested compressor and unit is pulling .7amps. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Richmond, VA 23221

Joseph D.

Job Details: 06/21/2023

Must adjust the fridge door to match and balance lh freezer door. Unit working properly. No issues noted other than cosmetic door level/orientation. Second tech needed to remove as door panel safely. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Stafford, VA 22554

Tanner B.

Job Details: 06/21/2023

"Installed new access ports and refilled , need to return to check system for leaks ..; ordrng 1 WP2188823 (evap) and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Culpeper, VA 22701

Eric F.

Job Details: 06/21/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating. Pre-id'd parts not sent out. Replaced valve with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near York Springs, PA 17372

Fred G.

Job Details: 06/21/2023

cx complaint unit is not dispensing detergent. Inspected unit and found 0 saved error codes. found unit was set at 6 for dispensing. i found TL said most unit should be set 4. i set dispenser at 4 and tested unit. unit pulled detergent to wash basket. I found unit is working as design just was set at a lower dispensing rate. advised cx how to adjust it. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Garrett Park, MD 20896

Roberto I.

Job Details: 06/21/2023

"Cx complaint freezer door not sealing properly. Fc door pops open when Rc door closes and vice-versa. Found Fc door too low, raised it by installing pre id washer. Raised front legs to reduce doors popping open, but I explained that this is normal operation, and cannot be completely eliminated."

We serviced a

JENNAIR OVEN

Model JMW2427DS02

Near Chevy Chase, MD 20815

Sherwood

Job Details: 06/21/2023

cx complaint stuck key error code. arrived i could confrim oven key was stuck. so i did a hard reset on oven. powered back on and now oven is working correctly preheated to 350. repair complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hanover, PA 17331

Drew B.

Job Details: 06/21/2023

"cx complaint that unit is not always spinning and at times wont spin at all... i found no codes. i ran the unit through a claibrated test and then a automatcic service test,.. water psi incoming is good... the unit lock works and is level and drain hose in stall is correct.. when unit got to agiation the unit does agitate all in service test. and unit does shift to spin.. the unit and when looked under the unit at the transmisson and belt, cam pulleynut is tightened and secure.. was able to to run drain and spin and foudn the motor to die out when running for extrended peirod of time.. the unit will need acu, motor and pump for louder than normal draining sounds as well.. call to rehd once approved all prts are instock...; ordrng 1 W11170319 (acu 8@trb) and 1 W10890624 (motor 3@trb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Hagerstown, MD 21740

Ricky E.

Job Details: 06/21/2023

"customer stated that the units leds were out.. fnd fzr led off and ff lamps on.. fnd loose connection at the fzr led. secured connection, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Columbia, PA 17512

Justin L.

Job Details: 06/21/2023

Cx complaint unit making noise during cycle. Was able to access unit and veirfy model and serial. Found no saved codes. Ran diag and could hear noise coming from gearcase and under unit. Checked under unit and found plastic dust and belt dust. Found shifter not moving the whole way causing wear and causing motor shaft to bend as well. Ordering parts along with a 2 call count and once parts are in office will need to set return; ordrng 1 W10721967 (splutch) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Glenarden, MD 20706

Alexander D.

Job Details: 06/21/2023

"cx complaint handle screw covers are missing. explained to cx that cosmetic issues are only covered in the first 30days and i would have to charge for everything. went over oow pricing and cx declined service. advised cx to try calling whirlpool cx service to see if they will send them out. no service provided, no money collected"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Culpeper, VA 22701

Eric F.

Job Details: 06/21/2023

"Confirmed cx complaint unit leaking. Found malfomred gasket allowing water around tub mount holes. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, VA 22567

Kyle A.

Job Details: 06/21/2023

Found evap frozen and fan seized removed ice and replaced evap cover. Will need to replace torn gasket.; ordrng 1 W10917313 (Right dor gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Severn, MD 21144

Dustin F.

Job Details: 06/21/2023

"Upon Arrival, was informed noise had dissapated. tested unit, and could not get unit to recreate noise. CX will call back and record if it comes back."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/21/2023

came out to resolve the issue. disassembled as neeeded. repalced all parts and cx still not happy with flow coming out of water line. ordering water line to cover all variables.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Madison, VA 22727

Eric F.

Job Details: 06/21/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Potomac, MD 20854

Roberto I.

Job Details: 06/21/2023

"Replaced, water fill tested ok. Ran test 120, icemaker worked ok (PA)."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Reading, PA 19608

Cody H.

Job Details: 06/21/2023

CX complains unit continues to leave stains on clothing that wipe off with a damp cloth. Called wp techline and spoke to Andrew SR# 7735875210 who said CX needs to reduce detergent use and load size. No further work needed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Randallstown, MD 21133

Justin S.

Job Details: 06/21/2023

cx says the unit will not complete cycles. found a f7e3(basket) f7e4(basket) error codes in memory. ran the auto test cycle and the unit isfilling draining but is not agitating or spinning. dont hear any noises like the unit is trying. the cap is testing good. tub spins freely by hand. never got the motor to activate. the unit needs the motor actuator and control; ordrng 1 W11627413 (control) and 1 W11283592 (motor-drve) and 1 W11481722 (actuator)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Justin L.

Job Details: 06/21/2023

As per previous tech was able to access unit and found 44F in RC and could hear sound of fan hitting ice. Removed rc evap to find good frost pattern. Went down to FC which was 18F and found ice build up on evap cover. Removed cover and found heavy ice on top half of evap and ice build up causing fan to stall. Ohmed out thermistor and got 4.2K ohms. bi-metal read 0.6 Ohms. Contacted techline and spoke to Andrew SR#7736682523 ran test 6 and found 02 bi-metal open. Verifed control sending voltage from heater to bimetal but unit not going through defrost. Quoted cx for the part and labor to which they agreed. Contacted the office who said we had part in stock. Setting return for Thur 6/22/23. Collected full amount. Raised temps to max so returning tech will need to adjust; ordrng 1 WPW10514110 (fan motor and harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/21/2023

Cx complained the unit leaked. Installed new drain pan and removed debris from drain line which was the entire problem. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/21/2023

Per previous diag I was able to access and repalce the diagnosed parts. I the repowered the unit and ran harvest and fill test and found that the unit is now functioning as intended. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/21/2023

"Cx complains that the unit shakes too much, inspected unit, found a bad suspension, replaced part.. unit tested and washer works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 06/21/2023

"Replaced cam and belt, tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kensington, MD 20895

Sherwood

Job Details: 06/21/2023

cx complaint rack missing or broken parts. i arrived today and did confrim wheels on rac k was defective. installed part. dw is working correctly now.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lusby, MD 20657

David J.

Job Details: 06/21/2023

"Customer complaint cannot get unit started arrive today and verified how customer was using unit I had found that customer could not press the button on the consul causing unit not to start I arrived inspected error codes and had Nunn ran test cycle in unit finish Cycle with no problems. Had customer show me how they were starting the unit and every time they went to press the start button they could not hold the button down long enough, because it is hard to press and you have to be centered on the button for to actually recognize that you were pressing it down. I have ran into this problem with multiple customers and as of right now there is no fix for the consul. Unit is working as designed job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Randallstown, MD 21133

Justin S.

Job Details: 06/21/2023

W17DCU0APL1 cx showed me the lights are very dim in the refrigerator. reset unit and no change. replaced the module and the unit is now very bright inside. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/21/2023

"Replaced uv drier and compressor.,vaccum and filled w/4.25oz r134a. Tested unit.Unit is now buidling a frost pattern.Advised allow 24hrs for unit to drop temps."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lorton, VA 22079

Demonte S.

Job Details: 06/21/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Console isn't working / Console film has lifted. Checked the User Interface. User Interface has moisture in the User Interface because the Console plastic film lifted. This is making the User Interface have partial numbers & options isn't working at all. Installed the Console. Unit needs the User Interface. ; ordrng 1 W11505225 (PANEL-UI)

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near Rockville, MD 20850

Julian H.

Job Details: 06/21/2023

CX complaint about unit giving an error when use broil for a long time states is intermittently put unit on test mode & found error F8E0 cooling fan speed low checked fan on test mode & going below 500rpm issue with fan CX PIF THRU APP; ordrng 1 W11107275 (fan-blwr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/21/2023

"Cx Complaint is the unit is making noise again. Inspected unit and found the FC evap is frosted over again.started to defrost unit ohm out elelemt its good bi metal is good while defrosting unit power at CX went out no way to continue service, Ordering Control and valve; ordrng 1 WPW10675033 (Control) and 1 W11575003 (Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Reading, PA 19609

Cody H.

Job Details: 06/21/2023

"CX complains unit is making a clicking sound during cycle. CX is under manufacture warranty with POP. Found unit belt to be frayed and is causing noise while rotating. Found unit drum to have some glue from factory on it causing belt to get excessive wear rapidly. Was unable to fully clean glue from drum, ordering drumb, belt, and idler for return visit. Return to be scheduled when CX calls into office after recieving the drum. CX EMAIL CHANGED IN NOTES; ordrng 1 341241 (belt) and 1 WP691366 (idler) and 1 WPW10314173 (rollers) and 1 W10899578 (drum)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Baltimore, MD 21207

Marc M.

Job Details: 06/21/2023

installed parts however during install found that the motor pulley and belt are completed melted/shredded. unit will now need more parts to address the damaged motor and belt .; ordrng 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11409708 (pulley cover) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/21/2023

"Cx complaint unit wasn't spinning out clothes. Entered diag and found no error codes. Ran test cycle and found after draining, the unit didn't spin. The relay on control clicked and basket wouldn't move. Accessed and replaced control using pre-id parts, restored power and ran test. Unit completed test without any further issues. Unit runs as designed"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Orange, VA 22960

Kyle A.

Job Details: 06/21/2023

Changed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/21/2023

CX COMPLAINT THE LEFT FRONT IGNITOR NOT LIGHTING IT'S SPARKING BUT NEW CAP NEEDED TO ALLOW GAS TO MAKE IT AROUND TO THE IGNITOR WITH ENOUGH PRESSURE; ordrng 1 W11443577 (BURNR-HEAD) and 1 W11443594 (BURNR-HEAD) and 1 W11662212 (Orifice Assembly (left Front))

We serviced a

WHIRLPOOL WASHER

Model Mvwb855dc3

Near Dyke, VA 22935

Eric F.

Job Details: 06/21/2023

"Cx was not on site, had aunt let me in. Aunt not aware of diagnostic, was told by cx that the unit has ten years coverage on it. Advised cx aunt that the coverage only applies to wash basket and motor, advised her to have her nephew call us back if he wants to engage in service out of pocket."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/21/2023

"CX complaint unit doesn't start, beeps, F8E4 on display.Ran diag, confirmed error. Found water in the drip pan. Ran a test cycle, water fill ok with correct amount of water. Found noisy drain pump, it may not complete the drain cycle, leaving water in the tub. Replaced drain pump using v/s part. Cleared error and ran a new test cycle, the unit worked as designed; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near McLean, VA 22101

Lloyd B.

Job Details: 06/21/2023

"Cx complained of ice maker not working. Inspected the unit and found that there was too much ice in the mold and ice in the fill cup. Removed ice maker and tested and the heater has 73ohms (in range) but the motor has 6.4k ohms and not the 8800 it should be. Reinstalled the ice maker and the unit cycled and began a harvest. Unit needs new ice maker and water valve. Also, the unit needs the updated led's. S84638 for led. Cx declined all service. Job complete; ordrng 4 W11632139 (led's)s and 1 W11087434 (ice maker 152.16) and 1 W11243758 (valve)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW

Near Richmond, VA 23226

Joseph D.

Job Details: 06/21/2023

Cx complaint unit will not end cycle in sensor dry. found moisture sensor not fully plugged in receded tested unit stopping properly tested three times unit stops as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC

Brian F.

Job Details: 06/21/2023

"Cx states unit not washing dishes. Entered diagnostic mode, found saved F4E3 (wash motor not running), confirmed wash motor receiving 120VAC but not running. Ordering new sump assembly (W11025157 37 tribles).; ordrng 1 W11025157 (sump assembly) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Manchester, PA 17345

Justin L.

Job Details: 06/21/2023

Cx complaint turn table not turning. Was able to access unit and found motor seizing stripping coupling and causing ring failure. Replaced motor and coupler but will need ring replaced. Part can ship directly to cx as its something they can install. No further work needed; ordrng 1 W11443144 (turn ring) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/21/2023

"no water or ice. verified water from supply to inlet valve, from inlet valve from filter housing. no water from filter housing to dual valve. ordering dual valve.; ordrng 1 WPW10394053 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM00

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 06/21/2023

"Cs unit stopped making ice, confirmed complaint.I found no error codes for icemaker, it cycled and filled with water just fine.icelevel sensor passed, iceboxfan passed .Icemaker thermistor passed but temps are warmer then harvest temps. Checked temps in Rc . Fan and baffle motor passed.Temps 43degrees but evap thermitor 9.4k almost 32degrees that a 11degree diffirence between sensor and actual temps.Also control board smells like hot plastic. Quoted customer for rc evap thermistor and control board. They need time to think abiout it.Will be calling back. Collected for svc call $120.00"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Red Lion, PA 17356

Drew B.

Job Details: 06/21/2023

cx complaint that unit is not spinning out or wahsing.. when arrived found eveyrthing properly installed and when lifted the unit up foudn the belt ws off due to the pullye backed out grinding out the shield and also the belt.. belt okay and reseated on pullye and tightend tested today working but needs replacements. call to reschd.; ordrng 1 WPW10427633 (SHIELD) and 1 W10721967 (pulley)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Selbyville, DE 19975

Michael E.

Job Details: 06/21/2023

Replaced Left RC door switch as per previous diagnosis. Tested and door alarm is now working properly. Additional complaint of freezing on top shelf in RC. Tested and verified complaint. Still ice in juice bottle but temps are correct. Ordering damper control.; ordrng 1 WPW10594329 (damper control)

We serviced a

WHIRLPOOL DRYER

Model WED94HEXL0

Near York, PA 17402

Drew B.

Job Details: 06/21/2023

replaced all parts and tested no issues checks good cx paid in full already checks good.

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Baltimore, MD 21212

Marc M.

Job Details: 06/21/2023

"removed unit from install with second tech. identified failure at high limit thermostat. replaced with ordered parts and tested. unit now checks good. collected for parts, ship and tax as stated in previous notes."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Oxford, PA 17350

Fred G.

Job Details: 06/21/2023

cx complaint unit stops mid cycle. inspected unit and entered diag and found f9e1. found unit would not drain. tested drain pump at control and found it to read O.L. tested drain pump and found it read 19.9ohms. tested wired for contiunity and found ground wire showed O.L. removed loom from harness and found severed wire at top of harness. was able to patch harness to get cx by. ordering lower harness. once in please reach out to cx and set up return visit.; ordrng 1 W11643701 (lower harness) and 1 looklook

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hanover, PA 17331

Drew B.

Job Details: 06/21/2023

replaced lid latch and acu reset abd tested and now checkd good no error or issues when in testing.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Bethesda, MD 20816

Brian F.

Job Details: 06/21/2023

"Cx states unit has issues with filling. Entered diagnostic mode, no saved error codes, ran auto test, completed with no errors, activated valves in manual test mode, valves are functioning correctly, leveled and calibrated unit. Ordering control board.; ordrng 1 W11498190 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hanover, PA 17331

Drew B.

Job Details: 06/21/2023

replaced console and teasted and no issues checks good.

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