We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near McLean, VA 22102
Jason A.
Job Details:
06/22/2023
Part arrived damage. No packing to protect part & box crushed. See SDpics; ordrng 1 LOOK (LOOK ship to warehouse for inspection) and 1 W10860270 (element bake)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stevensburg, VA 22741
Robert W.
Job Details:
06/22/2023
Replaced drain pump and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Demonte S.
Job Details:
06/22/2023
"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.9 Oz's of R600 A. Unit is starting to Cool. Unit is working as Designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Stafford, VA 22554
Robert W.
Job Details:
06/22/2023
Replaced bracket and drain unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Suffolk, VA 23434
Zachery R.
Job Details:
06/22/2023
"cx complaint no heat, checked unit, come to find open tco and element, replaced both parts, tested, unit working as designed"
We serviced a
KITCHENAID WASHER
Model KDPM604KPS1
Near Round Hill, VA 20141
Ricky E.
Job Details:
06/22/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Virginia Beach, VA 23462
Austin D.
Job Details:
06/22/2023
"cx complaint the unit is not heating up. checked the unit and found a defective terminal block not allowing power to be sent on L1. therefore, i replaced the terminal block and the screws to secure the wires. tested operaiton. noiticed that a leg of power is not being supplied to the unit. L1 to L2 is 90 vac L1 to N is 50 vac and L1 to L2 is 90 vac. advised cx to contact an electrician. cx agreeed.; ordrng 6 WP3400029 (terminal nuts ar vs)s and 1 WPW10245259 (terminal block ar vs), used 1 WPW10245259 (TERM BLOCK ar vs), and 6 WP3400029 (NUTS ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Israel R.
Job Details:
06/22/2023
"Customer complaint unit is not cooling. TEsted unit foud the unit is turning on b ut shutting off. Test aperage and when the compressor turns the apms go to like 9 amps. Locked up compressor unit nees new compressor. ORdering compressor, dryer coupler and lockring kit. Drier is out of stock.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11506635 (valve coupler) and 1 Lockringkit (lock ring kit) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Virginia Beach, VA 23451
Branden R.
Job Details:
06/22/2023
cx complaint unit stops on wash . checked unit and found no error codes . calleed techline and went threw a few test found bad shifter on unit causing unit to shut down . was advised to order shifter and harness just in case replaced shifter first and if unit still shuts down after going to wash replace harness . while on the phone with techline CX left the house and i was unable to find her . called out for her and no one answer . left the house once i notice i was the only one in the home . finished my call with techline in drive way and ordered parts left ty card in home . ordering all parts for repair . sr7736696573; ordrng 1 W11481722 (shifter) and 1 W11665967 (lower harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS2
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/22/2023
Replaced parts and ran a test cycle. The unit worked as designed and didn't leak. Collected $275. Called office and scheduled old tub pickup for the day 6/23/23
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Silver Spring, MD 20906
Roberto I.
Job Details:
06/22/2023
"CX complaint dw is rocking.Confirmed complaint, unit needed mounting brackets. Installed brackets using pre id. Unit good to go. Repair covered by first 30 days installation issue."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/22/2023
"Broil element support clip fell off and cracked, unable to install new element. Ordering support clip W10909479.; ordrng 1 W10909479 (support clip)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Williamsburg, VA 23185
Justin W.
Job Details:
06/22/2023
cx complaint steam on console. checked unit to find water supply lines hooked correctly. water coming out hot causing steam on console. no error codes stored. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Forest Hill, MD 21050
Bernard M.
Job Details:
06/22/2023
"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Ran test cycle and when unit began to slow down after spin, it made loud grinding noise. The splutch isn't secure to drive shaft. Inspected underneath and found oil leaking into shield and on top of splutch. Unit will need gear case repair with 2 call count, Once parts are in contact cx to reschedule; ordrng 1 W11449840 (gear case)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Woodstock, MD 21163
Brian R.
Job Details:
06/22/2023
cx complaint is unit and very slow ice and doesnt run or sound like it did he said. he said he has a plan for unit and through whirlpool. ticket came as O-O-W tested and checked unit. cycled ice maker and it cycles and calls for water as well. temps in range and unit checks. will order control and new ice maker as well. took pictures of his plan as well and advised for him to call WP back and advise they didnt sent ticket right. will order parts needed and office will schedule.; ordrng 1 W11203289 (UI Black)
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Bel Air, MD 21015
Bernard M.
Job Details:
06/22/2023
"Replaced clip, element stays up, unit checks good"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Woodbine, MD 21797
Brian R.
Job Details:
06/22/2023
cx complaint is unit not running as its should. he tried taking apart and broke a few pieces and had a bag of parts as well. units O-O-W and he knows. tested and checked unit. had 120 n 120 and 240 across term block and control had power and came on. not able to start motor. found idler broke and belt torn as well. un9t will need parts a good cleaning as well. cx will need to clean area as well. went over unit and quote with him. cx has extra fuses. he will call back for repair after going over with wife. service paid by check #320.; ordrng 1 WPW10547292 (Idler 27.60) and 1 WPW10136934 (belt 58.72)
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Millers, MD 21102
Bernard M.
Job Details:
06/22/2023
"Replaced all parts, recalibrated and ran test, unit completed test without any further issues. Unit checks good"
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Washington, DC 20002
Brian F.
Job Details:
06/22/2023
"Cx states oven not working, tested and confirmed, does not light on bake or broil. Called tech line, spoke with Rob, reset gas valve, tested voltage to dsi board, bake and broil only getting 6.9VAC, tested at control board, still 6.9VAC, ordering control board, SR# 7736697822. Cx email is shannon.sloat@mac.com; ordrng 1 W10888661 (cntrl-elec) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315sdhm08
Near Hanover, PA 17331
Bernard M.
Job Details:
06/22/2023
Cx complaint ice is falling out of door randomly. Dispensed ice and found the separator is closing all the way. Inspected inside the door and found debris blocking the separator paddle preventing from closing and sealing. removed debris and dispensed ice again and the separator closed and sealed properly. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Washington, DC 20011
Brian F.
Job Details:
06/22/2023
"Installed new sump assembly, ran service test cycle, wash motor now working, test cycle completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Littlestown, PA 17340
Bernard M.
Job Details:
06/22/2023
"Replaced damper, ran test 3 and damper doesn't make noise when opening and closing. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Arlington, VA 22204
Lloyd B.
Job Details:
06/22/2023
"Cx complained the unit did not cool. Inspected the unit and found the compressor comes on, draws too many amps, then turns off. Unit needs new compressor and drier. Sealed system tech required. 2 job count; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QKS00
Near Woodbridge, VA 22193
Richard B.
Job Details:
06/22/2023
CX refused service at door .said they would call us if service was needed in future RB
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Washington, DC 20003
Sherwood
Job Details:
06/22/2023
cx complaint not drying. arrived and fou d that this dryer is heating. but i did notice vent was crushed in back but cx will need a vent cleaning. repair complete
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model LAB
Near Edgewater, MD 21037
Israel R.
Job Details:
06/22/2023
Perfomor drug test at the urine collection place.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Silver Spring, MD 20906
Julian H.
Job Details:
06/22/2023
"CX complaint about unit not cooling found both compartments @ rrom temp fans on went to the back compressor not starting inverter blinking went to check power & found ac connector from inverter to compressor barely on secured connection & compressor started running MUST WAIT 24 HRS TO COOL DOWN COMPLETELYCX also complaint about door rh side making a squealing sound apply gerease from VS & working properly; ordrng 1 350849 (grease for restock jh vs), used 1 350849 (GREASE for restock jh vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17104
Cody H.
Job Details:
06/22/2023
"CX complains unit will not fill cycle. states unit will go to spin and unit will shut off. Found unit is on a deep slope and is banging around unbalanced and then unit will show F7E1-tachometer missing signal error and stop cycle. Found unit actuator had faile is no longer reading correctly. Was able to replace actuator with VS part. tested unit and unit now works as designed, no further work needed. CX EMAIL ADDED; ordrng 1 W11481722 (actuator CH VS), used 1 w11481722 (actuator CH VS) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near Virginia Beach, VA 23452
Austin D.
Job Details:
06/22/2023
"cx complaint the unit is not dispensing detergent. found that the dispenser gasket was torn and not allowing the door to shut all the way. therefore, i replaced the dispenser and tested operation. unit is running as designed and dispenerser is opening."
We serviced a
WHIRLPOOL DRYER
Model Whd560chw2
Near Washington, DC 20024
Sherwood
Job Details:
06/22/2023
cx complaint dryer makes noise. i arrived today nand did confrim dryer would make loud noise and cut off. dissassembled and found debris in blower wheel. removed item. put unit back together. repair complete
We serviced a
WHIRLPOOL DRYER
Model WED5820SW0
Near Hampton, VA 23669
Carl A.
Job Details:
06/22/2023
replaced all parts tested unit works as deisgned
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near York, PA 17403
Fred G.
Job Details:
06/22/2023
I found color of trim was not stainless. I called MR and found every part number changes to this color. I told to cx and cx was ok with color. I was able to access unit and replace the trim as per previous tech. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model kuds30fxpa9
Near Williamsburg, VA 23185
Justin W.
Job Details:
06/22/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Falls Church, VA 22041
Lloyd B.
Job Details:
06/22/2023
Cx complained the unit did not heat. Installed new ignitor and tested and it heats to temp. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Chesapeake, VA 23320
Branden R.
Job Details:
06/21/2023
cx under impression unit has 10 year warrenty . advised cx unit is no longer under warrenty and service will be 120 today . not including parts or labor . cx refused service and asked to show that unit is no longer under warrenty showed cx warrenty for only 2 parts and cx agreed . cx refsued service at this time .
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Great Mills, MD 20634
David J.
Job Details:
06/21/2023
Cx complaint unit makes loud squeal noise. Arrived today and verified complaint. Found when starting unit the unit sounds like metal. Found idler and rollers need to be replaced. Ordering parts for return. All other functions are working properly. Just makes noise after unit heats up or has weight from clothes. Will return when parts arrive. Cx is still safe to use unit until we arrive ; ordrng 2 349241T (Drum rollers)s and 1 341241 (Belt) and 1 WP691366 (Idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Catonsville, MD 21228
Neil H.
Job Details:
06/21/2023
CX DECIDED EARLIER TO REPLACE THE UNIT ALL TOGETHER WHEN THEY RESEARCHED DOOR PRICES NO WORK PERFORMED OR NEEDED
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Lexington Park, MD 20653
David J.
Job Details:
06/21/2023
"Customers, complaint dryer is making a shrines noise when coming to a stop or beginning arrived today and verified complaint disassembled unit to inspect internals and found blower wheel to have a lot of slop spun tub and was able to keep a finger on the blower wheel and the tub with spin. Spun tub and stopped it and blower wheel. Continue to spin found blower wheel nut has stripped from the plastic on blower wheel and is now stuck on motor shaft. Attempted to remove blower wheel, but was unsuccessful ordering parts for a return visit and will return when parts arrive. Customer is still able to use the unit. Its just going to make a loud noise ; ordrng 1 W11596046 (Housing seal) and 1 W10888146 (Blower housing) and 1 W11549461 (Motor) and 1 661570V (Drive belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chesapeake Beach, MD 20732
David J.
Job Details:
06/21/2023
Customer complaint door just drops and has no tension to hold it up. Arrived today and verified complaint pulled unit out enough to inspect hinges and found right side of unit. The hook that holds the bottom of the spring had came detached from spring reconnected and made sure it was properly secured Inspected both sides just to make sure door now opens and closes as it should. No parts needed. Unit is now working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lexington Park, MD 20653
David J.
Job Details:
06/21/2023
Customer complaint unit was leaking out front left side door after my last visit. I had found this you need a new tub seal and vent wax motor gasket. Arrived today and replaced tub seal. Ive been removed door skin and replaced vent. Wax motor gasket due to a pinched seal. Installed all parts and tested unit found no leaks coming from bottom. Left side of door. Unit is now working as designed job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rocky Ridge, MD 21778
Bernard M.
Job Details:
06/21/2023
Replaced both parts and unit won't power on. Checked voltage at terminal block and found from L1 to neutral is getting 23v. L2 to neutral is getting 120. Instructed cx to have licensewd electrician replace outlet and make sure getting 240v across L1-L2. Cx will call back if has proper voltage but still not working.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Alexandria, VA 22301
Leon
Job Details:
06/21/2023
"cx complaint is unit im isnt working confirmed issue went in to diag mode test 15 pass, test 36 ice box fan cut on , test 37 pass, test 45 filled with no issue , test 59 motor worked great but test 56 i got a error code e5 Ice maker thermistor is bad. turned unit off from breaker for a min cut back on and error went away cx said he would call back if unit starts to work ordering new IM and UI; ordrng 1 W11636543 (ui) and 1 W11658802 (ICE MAKER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH00
Near Sykesville, MD 21784
Justin S.
Job Details:
06/21/2023
cx says the unit is constanly been jamming the ice maker. found the unit is not jammed at the moment. the cx says the ice production has slowed way down. says the ice cream has always been hard. the unit needs the ice maker; ordrng 1 W10884390 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/21/2023
helped austin SR#7736297532
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Derwood, MD 20855
Julian H.
Job Details:
06/21/2023
CX complaint about unit not working found no power to outlet went to circuit breaker rest circuit & start working when tried to start a cycle didnt recognized door close found that strike was deformed not going straight inside latch replaced from preid & working
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Norfolk, VA 23502
Carl A.
Job Details:
06/21/2023
"cx complaint of unit laeking water and not draining,checked unit to find the following error codes F7E1,F9E1 found water dripping from outer tub found crack to be near drain pump ,water looks like might have seeped into hrness ordering parts needed for repairs; ordrng 1 W10371566 (tub) and 1 W10772621 (Screw) and 1 285565 (Agitator) and 1 W10919003 (Drain Pump) and 1 W11454741 (Gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11448788 (HARNS-WIRE) and 1 Look/look"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near White Marsh, MD 21162
Neil H.
Job Details:
06/21/2023
REPLACED THE SUMP UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw3
Near Virginia Beach, VA 23456
Branden R.
Job Details:
06/21/2023
once cx arrived at house was advised they will have to cancel apt and they will call office to set a new apt time . advised cx that is okay and i will put it in ticket that cx will reach out to office cx agreed .
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rockville, MD 20851
Julian H.
Job Details:
06/21/2023
replaced parts tested & not working called TL checked power to n on motor getting 120vac ask me to check power to t block while pushing start button L1-N loosing power when I pressed button L2-N doubling power 240vac when I pressed button issue w power supply must hire an electrician to correct this documented call
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/21/2023
"cx complaint of unit not cooling , food freezing in ff, checked unit to find door seals working, thermistor reading 15k ohms and no frost parttern on evap,amp draw at .4,called JP and was advise to order for a seal ssystem job ordeirng parts need for repairs CX DID NOT WANT TO LIST EMAIL AT THIS TIME; ordrng 1 W11578004 (Assembly, Evaporato) and 2 W11504450 ( 4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11506619 (Refrigerator Coupler)s and 2 W11578570 ( 7/4.5 Nr Ms 00 (high Side To Condenser))s and 2 W11506619 (Refrigerator Coupler)s and 1 W1166"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42CSFXDA
Near Westminster, MD 21158
Sal R.
Job Details:
06/21/2023
CX complai tis that the unti every 2 weeks freezes in the FC and she has to defrost. I found no MN / SN plate on the unit . I found the FC evap was accessed by previous appliance repair company. The harnees has been spliced in several section and cut to the FC top lights. I found no fan momoment in the FC. I took a resistance reding othe fan motor and found OL. Unit will nned 1 FC evap fan motor. Part #67001369 is No longer avalible. I collected $120.00 for service charges via credit card.
We serviced a
WHIRLPOOL WASHER
Model MVWB965HC0
Near Norfolk, VA 23509
Carl A.
Job Details:
06/21/2023
"cx complaint of unit not locking all the time,checked unit to find the following error codes F5E3,F5E2,F5E1,F0E2,found door lock to have failed,break down as follows1/W11188327,Door Latchservice call break down as followsservice call 120.00parts 138.32shipping 15.00labor 110.00sub total 383.32tax 8.30grand total 391.62deposit 120.00cx will call back if moving forward with repairs ; ordrng 1 W11188327 (Door Latch)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/21/2023
"installed trans and slider per previous, recalibrated DLMS calibration, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Arlington, VA 22207
Jason A.
Job Details:
06/21/2023
"CX complaint WASHER squealing & smell. Replaced gearcase. Previous tech cracked rotor & didnt order replacement. Tub wobbles during hi spin even empty. See SDpics. DLMS calibrate & ran test wash. Start QUICK wash & unit is advancing. NO LEAKS > JJ; ordrng 1 W10915701 (Rotor) and 1 W11551646 (tub nut, JJ/VS)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Spring Grove, PA 17362
Drew B.
Job Details:
06/21/2023
cx ocmplaint that unit is getting the f3e1 error code and also issues with black junk spitting out housing and causing particals on clothing in cycle. also found the code to be pres switch relatated but informed we will call to rechd when approved and in to return for reapir..; ordrng 1 W11201292 (acu 2@trb) and 1 W10862190 (dispencer @2Trb)
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Barboursville, VA 22923
Eric F.
Job Details:
06/21/2023
Did not receive previously ordered parts for job. Re-ordering parts.; ordrng 1 W11168740 (valve) and 1 W11220205 (valve) and 1 look
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millersville, PA 17551
Justin L.
Job Details:
06/21/2023
Cx complaint unit not heating and timer not stopping. Was able to access unit and checked incoming voltage. Found 120vac L1 to g and 120 Vac L2 to g but 9 vac from L1 to L2. Checkd outlet and checked for voltage and found fluctuating. Checked breaker and found bad fuse. Cx changed out and checked voltage and tested. Unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annapolis, MD 21403
Shawn D.
Job Details:
06/21/2023
CX complaints freezer temp goes up and down fridge side is fine.found freezer tem 18 degree.check low side pressureand 14 inch vac .fill unit proper amount of freon and told CX to give 24 hours .Unit good to go.
We serviced a
AMANA WASHER
Model NTW4519JW
Near Gordonsville, VA 22942
Kyle A.
Job Details:
06/21/2023
Could not locate.; saved tckt
We serviced a
AMANA DRYER
Model NED5800HW0
Near Suffolk, VA 23435
Orbie
Job Details:
06/21/2023
"cx complaint unit not heating. checked unit found loud noise coming from blower wheel. inspected unit to find blower wheel metal insert spinning freely from blower wheel on motor shaft causing unit not to efficiently push air through it. unit needs blower wheel and motor, as well as dryer repair kit to complete repair. quoted cx for repair, unsure if replace or repair at this time. called office to take card as my computer locked up. service charge collected. advised cx to call back if she wanted to go forward w/ repair."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Lovettsville, VA 20180
Ken M.
Job Details:
06/21/2023
"Customer complaint is that the unit is leaking. Inspection of the unit found no obvious source for a leak. Test cycle ran and still did not see the unit leaking. Unit removed from the cabinet and inspected for any evidence of leaking. None found. Reran the test cycle with the unit pulled out and the unit still did not leak. There is a small, sticky spot on the floor underneath of the wash motor connection to the sump. Cannot recommend replacement of any parts at this time as the leak could not be duplicated. Tenants will monitor for any further issues.; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Williamsburg, VA 23185
Orbie
Job Details:
06/21/2023
"cx complaint unit not turning on. verified cx complaint. 122vac at outlet. 122 vac into unit. 4.9VDC from control to facia. replaced facia. unit working, tested unit. F6E3. cleared codes, ran unit through test 51. test completed. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leesburg, VA 20176
Ken M.
Job Details:
06/21/2023
"Customer complaint is that the unit is not washing. Checked for stored error codes and found F7E1, F10E2, and F9E1. Ran test cycle and the wash motor is running, but moving no water. Unit needs a new sump assembly.; ordrng 1 W11416362 (sump assy) and 1 look (look)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL
Near Thomasville, PA 17364
Drew B.
Job Details:
06/21/2023
cx complaint that unit is flashing the f47 and and called kitcchen aid and spoke to gentleman in the sales.. they were infromed per extended wrrnty.. on page 13. years 2-5 electric element.and thermal crack.. and there is a thermal crack on the lower lf element surc.. my assumption is the crack occured when they had the f47 error message appear the unit is covered under the entitlemnts. and also cx is paying the service fee of the 120.00 today and will owe 120 labor on return... ordering parts today.; ordrng 1 W10857233 (modeule) and 1 WPW10396829 (cooktop)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Winchester, VA 22603
Daniel J.
Job Details:
06/21/2023
long fill times checked pressure hose and cold water valve ran started normal wash unit fill almost 4 inches from top of tub drained out calinbrated unit started normal wash on hot filled normal began to agitate fine started cold wash normal cyc;e filled started to agitate normal tested drain and spin drain locked spun ran rinse and spin locked added water and spun normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Warrenton, VA 20187
Richard B.
Job Details:
06/21/2023
"CX complant. Two lights not working on dishwasher . Inspected unit and in diagnostics the console was fully illuminated but when trying to select either express wash or normal , those buttons dont respond. Ordering console assembly and control assembly. Not in stock , Unit is working on other cycles. Advised CX to use the ones that re working until console is available. RB; ordrng 1 W11622500 (console) and 1 W11629914 (control)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/21/2023
cx complaint unit oven is not heating. inspected unit and found bake element was faulty. found 240.5vac to element. element is covered under entitlements. charged cx $240
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
06/21/2023
cx under impression unit has 10 year warrenty . advised cx unit is no longer under warrenty and the 10 years for only 2 parts on unit . cx refused service stating unit says it has warrenty . advised cx to contact WP and go from there . cx refused service at this time .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Sykesville, MD 21784
Justin S.
Job Details:
06/21/2023
cx says the unit is making a loud noise in cycle. no error codes in memory. ran the diagnostic test and the unit is filling draining agitating and spinning with no noise. put the unit into a high speed spin and the unit is making the noise. no oil leaking from the gearcase. the unit needs the gearcase and slider.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
06/21/2023
"installed new compressor, vacuumed sys to -28 for 15 mins, filled with r600, verified pressures steady, unit cooling."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Odenton, MD 21113
Israel R.
Job Details:
06/21/2023
"Customer complaint unit is not starting. Tested unit and unit is not starting. Removed back panel. Tested thermal fuse and the fuse is OL. Replace fuse unit is heating, Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, VA 20155
Richard B.
Job Details:
06/21/2023
"CX complant. Washer not working . Inspected unit and found washer dosent start. Cycled power to unit and washer locks and then motor freespins. Cycled power again , leaned unit back and found cage off unit as well as belt and screws . Put belt back on as well as screws and cage , Raised feet so cage dosent bottom out and tested unit , Working as designed. Unit fills , agitates and then drains. Job completed, If CX calls back , would need gearcase as screw holes for cage are getting loose. Job completed, Advised CX to cut back on load sizes, RB; ordrng 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Odenton, MD 21113
Alexander D.
Job Details:
06/21/2023
"upon arrival found cavity light not working. door clicking on right side only. replaced inverter and RH interlock asm. tested unit several times, door is now closing properly every time and unit heats. light transformer is getting 120v in but only sending 12v out. IPL says this is a 20v transformer. ordering bulb and transformer, call cx to schedule return visit once we have eta on parts. AD only, see sticky notes.; ordrng 1 W10886919 (bulb) and 1 W11238401 (transformer) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/21/2023
installed ordered part and restored power. set unit to recomended temps. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/21/2023
"Replaced parts, ran test mode, defrost cycle works fine.."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Damascus, MD 20872
Ricardo S.
Job Details:
06/21/2023
"Cx complains that the unit not working at all, inspcted unti, panel is dead,, so i ran test mode found an error code f6e2 communication error between ui and main board, Replaced console, unit tested and washer machine works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Jessup, MD 20794
Israel R.
Job Details:
06/21/2023
"cx complained unit wasnt cooling in the rc side. after pulling unit out, i tested the defrost thermistor got 34k ohms, unit under ice and thermistor is reading. found suction line and not thawing after intiatal start up. also evap fan not turning on, but getting 14 volts dc. auguar motor not turning. found fc harness door broken. talked mm about suction line. reccommned toeplace control. co system is ok. unit needs new control , rc fan and fc door. quoted cx collected 120.00 cx owes 1,069.54. for parts and labor if they call back; ordrng 1 W11098695 (fan-scroll 185.90) and 1 W11172798 (cntrl-elec 195.69) and 1 W11395866 (fc door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Virginia Beach, VA 23455
Austin D.
Job Details:
06/21/2023
"repalced ice maker and bin. still having the arm on the unit bind up during opening the door. therefore, i shaped the arm so that it will roll off of the bin better. it was so straight that the bin would lock the arm into place not allowing it to go up and get out of the way for the drawer to open. tested multiple times and unit seems to be running as designed."
We serviced a
WHIRLPOOL OVEN
Model JES1750ES1
Near Brunswick, MD 21716
Ricky E.
Job Details:
06/21/2023
"unit has a faulty hall sensor on the blower, and the control isnt suppling power to the bloer motor.. need parts...; ordrng 1 W10803488 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Burtonsville, MD 20866
Israel R.
Job Details:
06/21/2023
cx complained unit was leaking. found water all over the floor. ran test on unit and washer isnt leaking. after talking to cx she stated she havent used the washer in five days and there was more water on the floor. washer is next to ac and heater. advised cx to to call ac tech.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Washington, DC 20003
Samuel R.
Job Details:
06/21/2023
cx complaint unit is is frosting in freezer.inspected unit and could confirm.found freezer door liner to be warped and causing a bas seal unit neads new freezer door.also found unit to have poor water flow at dispenser unit needs a new filter head.12977880SQ special order W11346623 8 tribles; ordrng 1 12977880SQ (freezer door) and 1 W11346623 (filter head)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
06/21/2023
"Replaced parts per previous tech, recalibrated and ran auto test, test completed without any further issues. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Chesapeake, VA 23325
Branden R.
Job Details:
06/21/2023
"came out to replace parts on unit , disassembled and replace all parts on unit , tested all major componets and everything checked good ice maker filled as should . advised cx to give ice maker 24 hours to start dropping ice and 72 for a full bin . unit was unplugged when i got to house . unit is now running as designed ."
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Culpeper, VA 22701
Eric F.
Job Details:
06/21/2023
"Confirmed cx complaint PTS button not seated in housing. Reseated button, tested unit, unit working as designed. Cx paid 120 diagnostic."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Edgewater, MD 21037
Shawn D.
Job Details:
06/21/2023
"replaced valve and tested no leaks, unit is good to go"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Smithsburg, MD 21783
Andrew S.
Job Details:
06/21/2023
Per previous diag I was able to access and repalce the motor and blower wheel. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
06/21/2023
"Cs unit is not turning on, confirmed complaint.I found the control board is getting 122v but not responding.Replaced control and tested unit.Unit is now working properly but needs a door lock striker since the customer tried to open the door it broke. Ordering striker, Customer paid in full.; ordrng 1 W11457841 (striker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, PA 17512
Justin L.
Job Details:
06/21/2023
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Windsor, VA 23487
Orbie
Job Details:
06/21/2023
cx complaint unit not making ice. checked unit found ice build up at rear wall in freezer. pulled evap cover to find defrost heater connector unseated. reseated connector and secured connector with electical tape. steamed evap and verified unit working. advised cx to monitor future operation of unit and to call back if anything changes.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HW1
Near Lothian, MD 20711
Shane B.
Job Details:
06/21/2023
cx complaint is the unit not maintaining temps. cx says it says it reaches set temp but its 25degrees to cool. no codes saved. temp sensor reads 73 at room temp which is correct. ran the unit in a bake cycle at 350. my average temp came out to 348. unit is working as desinged. explained how temps cycle up and down to cx. she understands.
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/21/2023
"CX complaint oven not working,Tested bake and then broil, on both case the igniters didn't click. Ran test mode, no errors. Removed back cover, no power sent from main control to DSI board. Ordering main control W10888661. Pre id door latch to be installed on return. Collected $644.61, balance $125. Return visit 6/26/23; ordrng 1 W10888661 (main control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Woodbridge, VA 22193
Tanner B.
Job Details:
06/21/2023
"Unit not heating, found loose tco. reseated and tested.. recommend cx to fix the dryer vent to prevent further issues . Job complete"
We serviced a
MAYTAG DRYER
Model MDE2400AYW
Near Washington, DC 20037
Brian F.
Job Details:
06/21/2023
"Cx states drum won't turn, burning/warm electronics smell coming from dryer. Powered on unit, selected normal cycle, pushed start button, cycle started normally, drum was turning, unit was heating, no burning smells coming from unit. Entered diagnostic mode, found no saved error codes. Tested all cycles and settings, tested with clothes in drum, dryer started with no issues every time. Removed top cover, inspected inside unit for loose or pinched wires, found no issues. Unit is working properly. Emailed safety report to us_cxc_safety@whirlpool.com"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Woodbridge, VA 22191
Tanner B.
Job Details:
06/21/2023
"CX Concern the unit making noise during operation , found f7e6 and e3 error .. ran diag and found the basket agitating not the washplate . unit needs shifter , splutch and belt .. also found warped lid , lid not closing correctly .. unit needs needs lid and strike; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch) and 1 W10721967 (belt) and 1 W11413336 (lid) and 1 W11457841 (strike)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sterling, VA 20164
Ken M.
Job Details:
06/21/2023
"Customer complaint is that after service was performed on the washer, the dryer is leaning, causing the door to close on its own instead of staying open. Confirmed that the entire unit is leaning towards the left. Inspection of the unit found that the frame is buckled near the front left corner, which is causing the sag. Feet lowered on the left side of the base to raise that side up. Door no longer drifts closed. There is damage to the cabinet and panel of the unit which are cosmetic in nature."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rockville, MD 20854
Julian H.
Job Details:
06/21/2023
CX complaint about top rack failing on one side found that adjusters are breaking(not caused by CX) rails separating need parts; ordrng 2 WPW10546503 (adjuster)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Rockville, MD 20852
Julian H.
Job Details:
06/21/2023
CX complaint no ice arrival temps FC24* RC38* sr#7736686596 compressor running checked frost pattern on FC's evap frost ball on top right corner pressure low side -14 to -18 high side 120 Parts and labor CBE called TL states there is a leak need to pressurized with Nitrogen & checked joints with bubble solution on evaps ordering parts that are going to be needed 4 COUNTS **SEALED SYSTEM TECH** CX PAID FOR CALL THRU APP sr#7736686596; ordrng 1 NITROGEN (NITROGEN) and 1 w11506635 (process stub) and 1 W11592010 (compressor) and 1 W11548259 (condenser) and 1 W11109499 (drier-tube) and 1 W11099748 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Silver Spring, MD 20902
Sherwood
Job Details:
06/21/2023
cx complaint leaking at top. i arrived today and did confrim leaking from filter head installed both parts. tested for leaks after repair no l;eaks found . repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/21/2023
"CX complaint Rc too cold.Found Rc temp set at 40F and 32F in side the compartment. Attempted to test thermistor in icy water, but it was hard wired and the wires too short. Tested diffuser, found it noisy but didn't leak in closed position. Ordering Rc tempsensor W10316760, diffuser W11236851 and control board W11670354.; ordrng 1 W10316760 (Rc temp sensor) and 1 W11236851 (diffuser) and 1 W11670354 (control board)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford Mill, MD 21244
Justin S.
Job Details:
06/21/2023
cx says the unit is not powering on. found 120vac to the control. found 6.5vdc to the facia. replaced the control and waited. replaced the facia and the mod serial is not transfering over even after i tried them one at a time. found the main control has a black spot on it. left the new control and the old facia and tried to calibrate the unit. the main control blew a spot at the same place as the old control. the unit needs the control facia drain pump and calibration tool; ordrng 1 w11478524 (facia) and 1 w11543994 (control) and 1 W11399437 (pump) and 1 1234 (washer tool)