Service History 443 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodsboro, MD 21798

Sal R.

Job Details: 06/22/2023

CX complain t is nthat the unit is leaking. I was able to access the diag mode and found a F0E2 error code. CX explained that the untin is leaking from under the unmit. I was able to remove the top and the rear panels and ran 2 auto test and a quick wash cycle. I found no evidanive of leak at the unit. I advised CX to have advised CX to move the unit to 2nd water supply in the home(unfished basement). and run to monitor if any leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS06

Near Severna Park, MD 21146

Alexander D.

Job Details: 06/22/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found optics are faulty. ordering optics. quoted cx 410.22, cx paid 300.22 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W10757851 (optics)"

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/22/2023

Cx complained the unit did not spin. Got half way into the diagnosis but have to reschedule for another date. The belt is broken. Unit needs new belt; schdld next appmnt for 6/27 TUE !

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Richmond, VA 23226

Joseph D.

Job Details: 06/22/2023

"When icemaker is cycled, it runs 1 time and then will not cycle again. Power is lost from main pcb j12 black to light blue with zero volts after fire icemaker. Main pcb is backordered ; ordrng 1 W11580234 (Pcb)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, VA 20152

Demonte S.

Job Details: 06/22/2023

Removed all Ice / Frost. Installed the Evaporator Cover. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Richmond, VA 23220

Chris B.

Job Details: 06/22/2023

cx denied service stated they will be replacing unit

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVB1

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/22/2023

"Cx complained of blinking lights. Inspected the unit and found that none of the buttons work and some just blink. The unit would not enter diagnostics, the start and cancel button do not work or light up. Unit needs new console. Service declined. Job complete; ordrng 1 WPW10175239 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/22/2023

"Cx complains that the unit shakes too much, inspected unit, ran test mode found an error code f0e3 unbalance .. the unti is uneven. so i level it. unti tested with"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Reston, VA 20191

Christian C.

Job Details: 06/22/2023

Cx complaint of ice on RC evap cover. Inspected unit found ice buildup on RC evap cover. Defrosted ice on evap. Found termistor reading open. Installed new thermistor. Cx paid in full.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Richmond, VA 23223

Chris B.

Job Details: 06/22/2023

cx comp unit will knock and rattle found obsrutcion in drum gasket removed obstruction tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Herndon, VA 20171

Christian C.

Job Details: 06/22/2023

"Cx complaint unit is not cooling in RC section. Inspected unit RC evap is frozen over. Defrosted evap. Tested thermistors in ice water. Tested RC compartment thermistor reading 7.06kohms. Tested RC evap thermistor reading 7.42kohms. Checked for uv dye near compressor and drier. None found. Checked RC evap for uv dye none found. Ordering RC evap fan and thermistors, and fan support. Will use drip tray on return.; ordrng 1 W11087438 (evap fan and thermistors) and 1 WPW10389152 (fan support)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chester, VA 23831

John P.

Job Details: 06/22/2023

CX complaint unit not making ice checked unit found error code E5.Quoted CX:W11658802 $152.16 Icemaker $110 Labor$15 Shipping $9.13 Tax

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Severn, MD 21144

Justin S.

Job Details: 06/22/2023

the unit is making a lot of noise in cycle. found the idler is making the noise. replaced the idler with vs and retested. the unit is now no longer making the noise. the unit is now ready; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/22/2023

Cx complaint unit making noise. Was able access unit and found no saved codes. Ran auto test and during agitation could hear noise. Spin produced a loud internal nosie from gearcase. Ordering parts and 2 call count. Spoke to VL and setting return for Fri 6/23/23; ordrng 1 W10721967 (splutch) and 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 06/22/2023

"storing errors 1-1, 2-1, 8-1, 7-6, unit continuously trying to drain. ordering control and motor, valves and capacitor; ordrng 1 W11603810 (control) and 1 W11210463 (valve) and 1 W10890624 (motor-drve) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Kent, VA 23124

Chris B.

Job Details: 06/22/2023

cx stated unit will not cool ionsp unit conf cx comp found big gap in fc door due to over storage in pizza comp of door advised cx of use and care and how to load uni torking as desighned

We serviced a

MAYTAG WASHER

Model MVWP475EW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/22/2023

Cx complaint unit not draining clothes and making noise. Was able to access unit and found no saved codes. Ran diagnositc and found just agitator moves and not basket. Removed agitator and found hub stripped and gearcase rusted and missing teeth. Quoted cx for repair and collected for service only as they do not want to repair. No further work needed

We serviced a

AMANA FREEZER

Model ART318FFDB10

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/22/2023

REPLACED THE FC GASKET AND CX ASKED ABOUT DOOR CUP BEING UNEVEN AND CASN'T PUT HANDS IN TO OPEN RC DOOR WHEN INSTALLERS STRAPPED UNIT IT WAS TOO TIGHT; ordrng 1 LW10680725 (dor-fip BLACK)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the drive motor and use the splutch and belt that were at home as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23838

John P.

Job Details: 06/22/2023

Cxs complaint microwave randomly not heating tested unit was unable to duplicate issue did find door had scratch and panel keypad is bubbling ordering needed parts; ordrng 1 W11184551 (Panel) and 1 W11173823 (Door) and 1 W11342846 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Bealeton, VA 22712

Robert W.

Job Details: 06/22/2023

"Cx Complaint is the unit is giving error code. Inspected unit and found error F7E1 tested unti and found unit isnt agitating or spinning, Found capactior is bad not allowing motor to get proper power, Replaced and tested unit is now working properly.; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Midlothian, VA 23112

John P.

Job Details: 06/22/2023

"Installed gearcase belt motor cam, hub, calibrated tested working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FZEM00

Near Hyattsville, MD 20783

Israel R.

Job Details: 06/22/2023

cx complained unit wasnt cooling in the regfrigerator. after inspecting i notcied ice and frost builld up in the fc evap return vents. defrost the ice from the vents. Now i can feel cold air coming to the RC and is returning into the FC compartment. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Charles City, VA 23030

Chris B.

Job Details: 06/22/2023

please call 804-305-5982 house on the left cx comp unit will not wash clothes insp unit conf cx comp found wash plate stripped and spinning freely on shaft teeth on shaft look good did remove wash plate unit will need wash plate W10752283 called office satted they are reshd for 6/27 with jp and office person ordered part W10752283; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Harrisburg, PA 17111

Cody H.

Job Details: 06/22/2023

"CX complains unit is freezing food in RC. CX is under manufacture warranty. Found unit to be 37*F in middle of RC. RC thermistor is reading correctly. CX has large items blocking the air flow of the cold air from going to the bottom. CX instructed to keep items away from damper and rear wall of RC to allow unit to flow cold air evenly. Unit is working as designed, no further work needed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/22/2023

dudley.hauser@gmail.com replace evap cover melted ice unit now blowing properly ceiling properly no other issues noted working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near East Riverdale, MD 20737

Israel R.

Job Details: 06/22/2023

Customer complaint unit is freezing food in the refrigerator. The freezer is packed and blocking air flow. I adviced the customer to lower the temp to one setting below recomended. Then she said the food start to spoil. Both refrigerator and Fc is cooling but i can see is freezing food in the refrigerator. The unit is cooling too much on recomended setting and not enough in one setting down. The unit is having run time issues. Recommended customer to move thing in the freezer and not to block vents to help circulate the air so it does not get pushed down the refrigerator. Ordering control and temperature sensor.; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (thermistor)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDB07

Near Powhatan, VA 23139

Joseph D.

Job Details: 06/22/2023

The4bags@yahoo.com replacement door damaged tinted unable to seal properly reordering door; ordrng 1 LW10680725 (Door black)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near McLean, VA 22101

Jason A.

Job Details: 06/22/2023

CX complaint FRIDGE FC temps inconsistent gets near zero then warms up to 14. Found bimetal mounted too close to cap line. Test fans & heater & damper working > JJ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23231

Chris B.

Job Details: 06/22/2023

cxc omp unit will make burning smell and stated it was not coming from inside insp unit found drain pump humming at a very low tone removed dp found no obstruction ran dp on ground blades move and sounds good installed dp tested it worked as desighned then when installed unit dp stopped and started to hum again unit will need dp and sump and motor due to wash arms not moving as well sp W11540964 for heater did replaced heater called tech line spoke with leon sr#7736690279 unit will need sump when cx call back W11416362 to be collcedet $256.03 part 15 ship 110 labor 15.36 tax total to be collceted 396.39

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS05

Near Arlington, VA 22202

Leon

Job Details: 06/22/2023

cx complaint was flakes was in the upper oven confirmed the issue seen the flakes was coming from the racks on the unit called tech line sr#7736697189 WP said to replace the racks in the unit also seen some flaking in the lower oven aswell ordering new racks for upper and lower oven; ordrng 3 WPW10179152 (rack-oven)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/22/2023

Replaced baffle . Unit sealing and working properly. No other issue found. Working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/22/2023

"upon arrival cx stated they ran unit prior to my arrival and unit started leaking almost immediately. checked unit, replaced washarm. tested, could not duplicate leak. cx stated unit only leaks when soap pod is dispensed. advised cx i could not find leak today and to try using stricty powder pods. cx stated they will try powder pods."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, VA 23117

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the tub nuts and adaptor tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Martinsburg, WV 25401

Ezra M.

Job Details: 06/22/2023

"noise concerns. multiple issues, damage to bottom of unit causing coolant lines to rub back panel and compressor missing 1 bolt and another not holding compressor to bottom. reinstalled 1 bolt, will need 1 more. high side line from cabinet to condenser pushed out of position, has excessive movement to condenser. ordering condenser and fittings.; ordrng 1 W11632924 (condenser) and 1 W11506623 (coupler) and 1 W11504445 (coupler) and 2 W11417341 (bolt)s and 1 W10900446 (frame) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Chesterfield, VA 23838

John P.

Job Details: 06/22/2023

Upon arrival CX stated unit started working advised I could look at unit could not guarantee will be able to find cause CX decline service at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Hardyville, VA 23070

Orbie

Job Details: 06/22/2023

replaced icemaker and ice door. unit appears to be working as designed. advised cx to monitor future operation and to dump first few batches of ice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fairfax, VA 22033

Demonte S.

Job Details: 06/22/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drying Dishes. Ran Service Diagnostics on the unit. No error codes. I then checked the Soap Dispenser. No Rinse Aid is being used. I advised the cx that they will need to use Rinse Aid because they have a plastic Tub. I explained that Rinse Aid is a Drying agent that will approve drying. Also advise that plastics will not dry. Advised the cx to not put any more food into the Dishwasher. Cx will need to Rinse all plates off into the sink. Cx will also need to clean the filter. Referred CX to read using care guide. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Hyattsville, MD 20785

Israel R.

Job Details: 06/22/2023

"Service Pointer #: W11397260A. Installed heater and harness. After steaming the rest of the ice we found the unit is not draining. REplaced the P trap from service pointer. Unit is back to norma operations.; ordrng 1 W11190084 (tube-drain), used 1 W11190084 (DRAIN TUBE ir vs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30311LB

Near Staunton, VA 24401

Kyle A.

Job Details: 06/22/2023

We do not service tabletop microwaves. Informed rtm.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/22/2023

cx complaint is unit makes noise and bangs all around and unit moves around. tested and checked unit. ran auto test as well as a drain and spin to check gearcase and basket. units level and not much wabble in drum. believe unit has enough bounce in springs where drum is hitting sides and pads. will order suspension kit for unit. parts ordered and cx schedule for when she gets back from trip.; ordrng 1 W11396716 (Suspension Rod Kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/22/2023

items freezing in fridge section near crisper drawers also this morning sweat in fridge sections test 42 fan baffle opening and closing test 57 fan on test one showing 50 f unit is cooling ordering evap cover; ordrng 1 W11394920 (evap cover) and 1 WP482338 (silicone)

We serviced a

WHIRLPOOL DRYER

Model WED9600TW0

Near Columbia, MD 21044

Robert L.

Job Details: 06/22/2023

"upon arrival at wrong address this was their nrental, after speaking with cx they said they had warranty til december, believe they may have extended warranty, so she said to cancel today to find out, and get address corrected"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/22/2023

installed all ordered parts. restored power and ran calibration cycle and service cycle. unit completed cycles with no issues or error codes. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, VA 22701

Robert W.

Job Details: 06/22/2023

Replaced lower harness.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/22/2023

with second tech confirmed unit is wedged in place informed to have customer installer purchased from costco mrs spoke with customer informed of installer and will reach back out when they have it removed; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Odenton, MD 21113

Alexander D.

Job Details: 06/22/2023

"cx complaint unit still making same noise. cx played me video and it sounds like basket shaking excessively, can see basket shaking in video too. inspected unit, no errors stored. unit shaking a little in autotest. suspension tests good. feels like theres play in the basket and top plastic ring where water is built into it for balance feels loose. spanner nut is tight. seems bad basket made gearcase have play in it again. ordering basket and returning with gearcase, rotor, stator, slider and clutch. advised cx basket will be shipped directly to his house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11178227 (basket)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Norfolk, VA 23518

Carl A.

Job Details: 06/22/2023

cx needed to reschudle appointment; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/22/2023

Upon arrival I opened the parts in the home and found that the valve was missing the collor for the Ice maker valve. I documented the valve and will reorder. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WPW10341329 (Valve (REORDER))

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/22/2023

"Cx states oven door not closing properly, tested and confirmed, found left hinge and door liner near left hinge deformed. Ordering left hinge (W11568941 2 tribles), and door liner (W11334152 1 tribles).; ordrng 1 W11568941 (left hinge) and 1 W11334152 (door liner)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Hampton, VA 23669

Carl A.

Job Details: 06/22/2023

"cx complaint of unit not drain ,checked unit to find the following erorr codes F2E1, checked unit to find dain hose to far down in stand pipe,also found that the gear case had leaked oil and play in the wash palte ordering parts needed for repairs; ordrng 1 W11220230 (valve) and 1 W10752187 (screw) and 1 W11393685 (Gearcase) and 1 W10775188 (washplate) and 1 W10734521 (slider) and 1 LOOK/LOOK"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Hagerstown, MD 21742

Andrew S.

Job Details: 06/22/2023

Per previous diag i was able to access and repalce the sump and vent. I then tested the unit and it is now functioning as intended without any leaks. Job complete

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Germantown, MD 20874

Ricardo S.

Job Details: 06/22/2023

"Cx complains that the unit not washing dishes, inspected unit, no error codes, unit not fill with water, conneciton on valve cks ok, no power on valve, faulty cntrl.. replaced part, reset power, ran normal cycle and now the unit works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Baltimore, MD 21214

Emmanuel R.

Job Details: 06/22/2023

"Cs unit is not making ice all the time, confirmed complaint. Found temps too high for icemaker harvest.Customer has fridge on the high temp setting, set temps to recommended setting and cycled icemaker.Ice bin full of ice upon arrival. Set temps and cycled icemaker.Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Sterling, VA 20165

Ricky E.

Job Details: 06/22/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mineral, VA 23117

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is not working properly inspected unit found loud buzzing from cold water valve and a slow flow checked filter was some sediment but valve is buzzing loudly. Qouted 337.07 for valve replacement removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 06/22/2023

CX complaint dw beeping and not starting.Found unit beeping and showing F8E4 error. The drip pan was full of water. Removed water and ran a test cycle. The unit worked ok but the wash motor was noisy. Also possible issue with drain pump not completing the drain cycle. Ordering sump/motor assy W11416362. Return visit 6/27.23; ordrng 1 W11416362 (sump/motor assy)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/22/2023

Per previous diag I was able to access and replace the oven gasket. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Frederick, MD 21701

Sal R.

Job Details: 06/22/2023

CX complai t is that the unti was not washing . I found that the sumo & motor failed. I was able to access and reppac ethe sumo & motor. UNit test good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Lexington, VA 24450

Kyle A.

Job Details: 06/22/2023

Units power cord damaged. Ordering harness.; ordrng 1 W11648068 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Kyle A.

Job Details: 06/22/2023

Lights not on do to taped switch. Evap fan running fine. Did find start device not completely seated. Unit now operates as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Williamsburg, VA 23188

Orbie

Job Details: 06/22/2023

cx complaint mildew smell from unit. checked unit verified cx complaint. advise to replace bellow. cx paid $120 service charge and will talk to his wife about repair. if cx calls back unit will need (W11106747) Bellow.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near McLean, VA 22102

Jason A.

Job Details: 06/22/2023

CX complaint SXS FRIDGE water leaks from FC ice thats melting from bottom. See SDpics. Cleared all ice & poured hot water & good fast drain > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/22/2023

"Cx complains about an error code f9e1 long drain, inspected unit and drain filter is clogged with coins, screws and rocks, filter clear... unit tested several times and washer machine works fine"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/22/2023

"Cx complained of hearing a noise mid cycle, she says maybe during spin. Inspected the unit and ran diagnostics but could not duplicate the sound. There is oil on the pully and components underneathe. Unit needs new gearcase and belt. 2 job count; ordrng 1 W11239857 (belt) and 1 W10721967 (drive clutch kit) and 1 W11454734 (gearcase)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Reisterstown, MD 21136

Drew B.

Job Details: 06/22/2023

cx complaiont thst unit is not turning on and its brand new they had their son come over one time and shake it and worked for few mins.. and then when checkiugn found no 240 @ outlet. agter tripping breaker and getting 220 @outlet dryer ran and breaker fuse starting 'crackling' and will need electrican to resolve voltage outlet/breaker issues.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/22/2023

rr infinite switch not sending power to element .. needs; ordrng 1 WP3149404 (rr switch) and 1 W11171119 (rr element)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Severna Park, MD 21146

Alexander D.

Job Details: 06/22/2023

"cx complaint unit keeps giving PO error, will come back 3-4days later after he presses confirm. cx said fan was running loud. inspected unit and verified complaint. rc evap fan not running in test mode. found rc evap overfrosted inches past cover. frost shorting fan. ohmed out rc defrost thermistor and its reading 15kohms while encased in frost, usually it would read over 20k. ordering evap harness with defrost thermistor. also ordering rc evap fan in case it still doesnt run after getting frost out of the way. evap fan + tax=112.26 to be refunded if fan isnt needed. advised cx he can either defrost unit himself or pay extra 90.00 for 2ct. cx will defrost unit 2days before return visit. advised cx of leak potential and where to put towels down. quoted 401.68, paid in full with c/c.; ordrng 1 W10633627 (rc evap fan(112.26)) and 1 WPW10277799 (rc evap harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Rockville, MD 20851

Julian H.

Job Details: 06/22/2023

CX complaint about unit's 3rd rack level not staying in position & leaking on rh side corener found that wheel is warping until finally snapped not cause by CX defect on material found water zipping from gasket & hinges not making enough tension to kepp water in need parts; ordrng 1 W11662340 (mount rack lh) and 1 W11675848 (mount rack rh) and 1 W11483553 (seal) and 1 W11573703 (hinge lh) and 1 W11573702 (hinge rh)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/22/2023

"cx complaint is the unit not draining and displaying F8E4 and F9E1. when i arrived cx had already removed toe panel, both racks and the filter. he said he checked the tray under unit but it had no water in it. i checked the tray and it had water in it. checked for codes and found F9E1, F9E2, F8E4. cleared codes and ran drain pump. pump makes a lot of noise and no water flows. removed pump and found impellar seperated from motor. replaced with preIDed part. unit now drains. ran service cycle, found unit leaking from the seal on the sump that contacts the tub. replaced sump with preIDed part. leak remains. unit will need a new tub. ordering part. cx wants unit replaced, not fixed. hes going to call whirlpool. he will also call when tub is delivered. 2 ct for tub job.; ordrng 1 W11409866 (tub) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Columbia, MD 21045

Robert L.

Job Details: 06/22/2023

"cx complaint not cooling properly, found evap frozen over, found thermnistor open in diag, cx to defrost unit, ordering heater harness and will use thermistor on return; ordrng 1 W11650662 (heater assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/22/2023

Installed clip.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, MD 21224

Dustin F.

Job Details: 06/22/2023

"CX Complaint: unit stopped cooling. inspected unit, confirmed cx complaint. found control dead. not sending power to condenser fan/compressor/or evap fan motor.; ordrng 1 W11594670 (control box) and 1 W11613574 (adaptive defrost control) and 1 WP2315539 (evap fan motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lexington, VA 24450

Kyle A.

Job Details: 06/22/2023

Upon removing old sump found its seal was doubled over. Reseated seal and reseated pump and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV2

Near Sterling, VA 20166

Ricky E.

Job Details: 06/22/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/22/2023

"Confirmed cx complaint fridge freezing everything. Found thermistor loose, hanging out of baffle assembley. Correctly positioned thermistor, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/22/2023

customer stated that the unit was making a grinding sound and the ff door was squeeking. verified issue unit has a faulty damper and the door will need to be greesed...; ordrng 1 W11236851 (diffuser) and 1 WP542638 (grease)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Newport News, VA 23605

Justin W.

Job Details: 06/22/2023

cx complaint unit not turning on. checked unit to find failure in console. was able to get unit working currently. ordering console to complete repair.; ordrng 1 W11591400 (console)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS02

Near Georgetown, DE 19947

Michael E.

Job Details: 06/22/2023

"CX complant: no cool. Tested and verified complaint. Unit was off upon arrival. Plugged in unit and tested. Refridgerantr leak in condenser line from compressor. Amp draw at 0.59. Ordering compressor, condenser assembly, coupler, dye drier, 3 count, and SS tech per TF. Cannot reschedule due to 3rd party billing.; ordrng 1 W10507884 (compressor) and 1 W11632924 (condenser assembly) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Arrington, VA 22922

Kyle A.

Job Details: 06/22/2023

Cx cancelled app with the office.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Millsboro, DE 19966

Michael E.

Job Details: 06/22/2023

Replaced the FC door as per previous diagnosis. Tesated unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/22/2023

S254EECx complaint of f2e1 error and of unit activating itself. Per service notice ordering control.; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dagsboro, DE 19939

Michael E.

Job Details: 06/22/2023

CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling but unit failed air flow test with an electronic air flow tester. I informed CX of findings and recommended to have venting cleaned out or replaced. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AW4

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/22/2023

Sr#7736690242Cx complaint of sparking. Found paint chipped under turntable. Used touch up paint to repaint spot. Unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Millville, DE 19967

Michael E.

Job Details: 06/22/2023

"CX complaint: door falls open. Tested and verified complaint. I found the right hinge failed and spring is no longer working properly. Replaced right hinge, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/22/2023

"Cx complaint no cool again.Found frost buil up on evaporator again. Ran forced defrost, the heatrer turned on . Defrosted evap, removed thermistor and left it at room temp (65F) for 30min since I didn't have any ice for testing. The resistance reading on the thermistor was 3300Kohm (good). Ordering main control board W11566851; ordrng 1 W11566851 (main control)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Arlington, VA 22202

Leon

Job Details: 06/22/2023

installed new element clip support

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Thurmont, MD 21788

Sal R.

Job Details: 06/22/2023

"CX compalint is that the ajuster broke. I found rthat the wheels are all cracked and disconnected form the adjuster. I am ordering 1 adjuster kit (W10712395). Part is avalble at tribs. I have set a return date for Monday 6/26. I collected $176.18 for service , parts, shipping, and taxes. CX owes $120.00 for labor charges once the repair is completed.; ordrng 1 W10712395 (adjuster 66@ tribs) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/22/2023

"1-W11658802 icemaker if cx calls back within 30days .. cx had e5 error , cycled power and tested unit. im harvested and filled .. icebox fan working and fc is cooling fine .. Qouted for im replacement if unit stops making ice .. cx paid svc call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lititz, PA 17543

Justin L.

Job Details: 06/22/2023

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Aylett, VA 23009

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is not working properly inspected unit found ; ordrng 1 W11660284 (Console) and 1 W11672041 (Control)

We serviced a

WHIRLPOOL WASHER

Model GEUNIT12

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/22/2023

Upon arrival I found that the unit to be serviced is a GE. I informed the cx that we do not service that brand.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Gerrardstown, WV 25420

Ken M.

Job Details: 06/22/2023

"Customer complaint is that the unit will not dispense ice. Ice dispenser tested and the auger motor runs, but no ice comes out. Found the yoke is stripped on the auger motor shaft and the coupling on the bin is sitting at an angle. Ordering bin, motor, and yoke.; ordrng 1 W11185686 (ice-contnr) and 1 W11671282 (auger motor) and 1 WP63052-2 (impeller)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/22/2023

Per previous diag I was able to access and replace the control and moisture sensor. I then tested the unit and found that it is functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Newport News, VA 23606

Justin W.

Job Details: 06/22/2023

cx complaint unit not spinning out clothes. checked unit to find error code f8e1. checked to find valves not actuating properly. ordering valves to complete repair.; ordrng 1 W11396714 (housing)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 06/22/2023

"Cs unit is not draining, confirmed complaint.I found the drain hose was folded so it would allow water to pass. I rerouted the drain hose and tested unit.Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ettrick, VA 23834

John P.

Job Details: 06/22/2023

CX complaint washer not working checked unit found wire separated at drain pump repaired wire tested working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/22/2023

"CX Concern the unit leaving water in dispenser and not spinning/ going off balance .. found f0e2 and 0-5 error .. abrasion and a tear in bellow seal.. service pointers on both issues , with serial number range . unit needs acu, bellow and dispener.. there was a slight chirp from unit when spinning, if parts dont fix spinning issue i recommend a new tub assembly; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 1 W11322901 (acu)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/22/2023

"on previous visit i entered diag and found no errors , ran diag and unit filled .. when unit drainned it splattered on floor from pump .. i used towel and vac to clean up and placed a bucket under pump to catch water.. ( pump was screwed together connected to unit ) i removed bucker from under pump and dissassembled pump and found seal missing .. i ordered pump and pre id control.. on todays visit i replaced both and tested unit .. unit isnt leaking w/ new pump .. ran diag and found capacitor was bad , couldnt test on last visit.. after informing cx that , cx said gasket was in bucket after i left .. the seal couldnt of got into bucket if pump was together w/ water just dripping into bucket and i moved bucket from under pump to unscrew it.. i feel the pump was taken apart before i arrived; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/22/2023

"Unit giving 4-3 and 7-1 error .. unit wash motor not running.. unit fills and drains just not moving water. unit needs new sump and control to correct issue . special order parts , no eta at the moment .; ordrng 1 W11613480 (sump) and 1 W11612324 (control)"

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