We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details: 04/03/2023
the door was miss blown and shelving couoldnt do into it reordered; ordering 1 lw11258441 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Providence Forge, VA 23140
Justin W.
Job Details: 04/03/2023
cx complaint dent on front. confirmed complaint. replaced front panel for damage. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Andrew H.
Job Details: 04/03/2023
Customer complaint is at the unit is making a sound. Inspected unit found a loud pitch squealing sound. I opened unit up and found sound coming from the rollers. I replace rollers and tested unit you need is no longer making the sound it is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near ,
Justin W.
Job Details: 04/03/2023
replaced sump tested unit working as designed placed control in bin to be returned
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Warrenton, VA 20187
Ezra M.
Job Details: 04/03/2023
cx complaint: long dry times. found low air flow on vent hose. advising cx to call vent cleaner.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 04/03/2023
"CX Concern the unit not drying .. found loose connection on heater , reconnected and tested unit.. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Delmar, DE 19940
Michael E.
Job Details: 04/03/2023
"CX complaint: after previous SS service, unit works better but still to warm in FC. Tested and verified complaint. 15 degrees in FC and 37 degrees in RC. Unit is set at colodest setting for FC. Replaced evap harness. While i was replacing that i cvould hear the damper making rattling sound the whole time i was working in the FC. Confirmed it was the damper making that sound. Ordering damper control. Scheduled return visit for 4/7 any time.; ordering 1 WPW10479155 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Newport News, VA 23606
Orbie
Job Details: 04/03/2023
"cx complaint unit not filling. checked unit found F8E1, F0E7. found faulty inlet valve and intermittent lid latch. replaced inlet valve and latch. unit making growling noise at low speed spin. found loose bolt at rotor which caused wear to gearcase and clutch. ordering parts to complete repair.; ordering 1 W10734521 (slider) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/03/2023
Removed and replaced the hose and tested unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near York, PA
Sal R.
Job Details: 04/03/2023
"CX complaint is that the unit has lost cooling in the RC. I foujnd that the the defrsot heater harness is not staying connected to the harness. I am ordering 1 defrost heater with harness (W11650660) and 1 thermistor (WPW10384183). once the parts are avalibel, please have someone form the ofiice call to set a return date.; ordering 1 WPW10384183 (thermistor 64 @ tribs) and 1 W11650660 (defrost heater with evap harness (TOS))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Lititz, PA 17543
Cody H.
Job Details: 04/03/2023
Found new door to be defective on arrival. Called tradecare and recieved confirmation # 1537644391. CX to call back into office when new door arrives.; ordrd 1 w11390104 (SS door FC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 04/03/2023
"CX Concern the unit leaking, found water on top of unit and cabinetry above unit.. Found the units fill tube w/ pin hole in it. when ice maker filled unit will leak .. needs fill tube; ordering 1 W11415785 (fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bealeton, VA 22712
Ezra M.
Job Details: 04/03/2023
"cx complaint: unit is stopping before cloths are dry when using sense dry. vent flow is good. when running auto test unit will just stop in the middle of it, like it is over heating. ordering control, over temp thermostat, and thermistor.; ordering 1 W11591402 (acu) and 1 WP3977767 (thrmst-fix) and 1 WP8577274 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Sal R.
Job Details: 04/03/2023
CX complaint was that that the unit was leaving wet heavey cloting at the end of the cycle. I found thatbthe nut on the drive pulley was loose. I was able to secure the nut and ran a auto test. I found the unit to test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Ocean City, MD 21842
Frederick R.
Job Details: 04/03/2023
Arrived at CX with no nameplate. Spoke to Austin and he is ordering one . Cx to be rescheduled; saved ticket
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Catonsville, MD 21228
Robert L.
Job Details: 04/03/2023
"installed bellow per previous, ran diagnostics, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22301
Lloyd B.
Job Details: 04/03/2023
Cx complained of noise and low cool. Inspected the unit and found ice buildup on the evap cover. There is a pointer that states the user interface needs to be changed for longer evap fan run time. Melted the ice and and installed new user interface and set to factory settings. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Herndon, VA 20171
Jason A.
Job Details: 04/03/2023
CX complaint DW leaks from lower left corner. Foumnd FAE2 vent error code. Ran test wash with front panel off. Can see water activity at the corner. Hinge inner panel & tub is straight Lean unit back. No leaks elsewhere. CX will use DW with a bowl under left corner > JJ; ordering 1 W11545290 (deflector) and 1 W11664713 (bottom seal - OOS) and 1 W11483553 (door seal)
We serviced a
KITCHENAID RANGE
Model KGCU467VSS01
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 04/03/2023
CX complaint is the center front burner not working. Inspected unit and pulled console and found the switch is testing open not allowing ignitor to get power. Ordering manifold; ordering 1 WPW10402611 (Manifold) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seaford, DE 19973
Frederick R.
Job Details: 04/03/2023
CX complaint is moaning noise. Inspected/tested and after talking to CX found the noise he was describing is the refrigerant moving through the lines. Temps in unit are perfect and making ice. Compressor and all fans are running. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Woodstock, MD 21163
Marc M.
Job Details: 04/03/2023
cx complaint unit not sealing door to front of unit. inspected unit and found that the gasket os ripped from the seams within the inner door panel brackets. in order to replace unit will require replacement of the inner door.; ordering 1 W11465962 (inner door panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20874
Julian H.
Job Details: 04/03/2023
replaced heater per service pointer w11540964s code S17304 covers P&L tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 04/03/2023
Cx complaint is that the unit is going off balance on some loads. Upon arrival I found an F9E1. I cleard the code and ran the diag test. I found that the unit is draining properly and is able to complete the cycle. I found that the unit is spinning smoothly. I advise cx on how the unit and suspension work. I also found that the drain hose was hitting the back of the unit as it is spinning. I found that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Odenton, MD 21113
Andrew H.
Job Details: 04/03/2023
Customer complaint is that there is damage to the guard. I replaced guard and tested unit. Unit is not working properly
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Bethesda, MD 20814
Roberto I.
Job Details: 04/03/2023
"Cx complaint burning smell during cycle.Inspected unit inside, found burned lint build up around and on the heater. removed all lint. I was unable to inspect the terminal block. the unit is surrounded by washer in the pan and a custom cabinet/countertop. I couldn't see if the vent tube is long enough and I advised the cx that in the case the vent comes out of place, I will not be able to put it back. If the burning smell comes back, the cx mjus to get the vent cleaned and make sure there is enough lent in order to pull the unit out. Collected $120"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Prince George, VA 23875
Zachery R.
Job Details: 04/03/2023
"cx complaint unit not completing cycles, checked unit, come to find defective strike, replaced strike, calibrated and tested, unit working as designed.; ordering 1 W11457841 (strike (zr v/s))"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Dallastown, PA 17313
Drew B.
Job Details: 04/03/2023
cvx complaint that unit is not lighting on the one side of the burner tube. when checking the unit the tube had some debris in the ports able to clean and not replace and tested 4-5 times and lit both sides everytime. and checks good no issues further
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Toano, VA 23168
Justin W.
Job Details: 04/03/2023
replaced tub ring tested unit working as designed
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Leesburg, VA 20175
Daniel J.
Job Details: 04/03/2023
transformed busting through box did not use returning as damaged tested old transormer winding good replaced mag mag tco diode control and cap tested unit heating no smoke reinstalled tested again working as it should
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/03/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details: 04/03/2023
"cx complaint of unit making noise while washing,checked unit to find no error codes at time,looked under unit to find that the splutch nut had backed itself off causing unit to grind,replaced splutch and tighten nut down on unit tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Ricky E.
Job Details: 04/03/2023
"ck fnd lid not locking.. replaced lid lock assy, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 04/03/2023
Per previous diag I was able to access and repalce the control and temp sensors. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 04/03/2023
Cx complaint is that the unit will not start a cycle. Upon arrival I found that the unit is entering the cycle but when the unit attempts to move it is not. I found that the screws had come out of the cover and then caused the belt to come off of the drive pulley and motor. I was able to reattach the cover and secure it. I then ran the diag test and found that the unit is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Camp Hill, PA 17011
Fred G.
Job Details: 04/03/2023
i was able to access unit and replace the control as per previous visit. I found the same results happened. as soon as the unit went into a spin I found the control shut off and the lid lock flashed. i attempted to replace the drive motor and capacitor and found the same results. diag shows a f1e2 error code. removed drive motor and capacitor. called TL ruled the unit none repairable.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Saint Thomas, PA 17252
Andrew S.
Job Details: 04/03/2023
Per previous tech I was able to access and repalce the heating element. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Ashland, VA 23005
Thomas B.
Job Details: 04/03/2023
Arrived at the cx home knocked rang bell no answer called office office called cx no answer left voicemail waited 10 and moved on.; O-emld ticket
We serviced a
WHIRLPOOL DRYER
Model wed8500dc4
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested interface would not come on replaced with old board interface came right now. Removed and replaced the heating element and fuses tested for proper use unit now heats properly reordering the board; ordering 1 W11158453 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Demonte S.
Job Details: 04/03/2023
"Installed the Compressor, Couplers and Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Alexandria, VA 22314
Lloyd B.
Job Details: 04/03/2023
Cx complained the unit would not start. Inspected the unit and found the control was locked. Held the extra rinse button to unlock the console and tested and all the buttons now work. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean City, MD 21842
Frederick R.
Job Details: 04/03/2023
CX complaint is water leaking in FC. Replaced dual valve per prior techs diagnosis. CX recieved P&L auth from WP on 3/28 and has already paid SC fee on last visit. Turned water on after repair and saw no leaking. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22191
Demonte S.
Job Details: 04/03/2023
Inspected the unit. Found that that the cx is saying that the Refrigerator stops cooling / User Interface stops working / L.e.d. Lights will stop as well. Called Whirlpool Techline Ref #. Per Whirlpool Techline to unhook the Deli User Interface. Let this go until the cx calls back if issues keep happening then we will need to plug that back in and try something else that is Dc Voltage related. Checked Freezer Temperature. I'm getting 38.6 Degrees. Checked the Freezer Section. I'm getting 0.7 Degrees. Unit is making Ice. As of now this isn't a Seal System Repair. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rockville, MD 20851
Emmanuel R.
Job Details: 04/03/2023
"Cs right door falls down when opening it. Confirmed complaint. I found the lower pivot point where the hinges ride on has snapped off and broken so when you open the door it fall off the. Unit is going to need a new door,RH stainless. Customer paid in full.; ordering 1 LW10858417 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Silver Spring, MD 20906
Emmanuel R.
Job Details: 04/03/2023
"Replaced sump and motor, tested unit. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20011
Samuel R.
Job Details: 04/03/2023
found unit not getting hot enough water.unit was only getting 80 degress of water coming in.ran faucet and finally got 115 degress of water.upon further testing found sump to not come on and found divertor to never find home postion.unit needs a new sump.cx pif.WPW10605057 32 tribles; ordering 1 WPW10605057 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20010
Samuel R.
Job Details: 04/03/2023
cx complaint unit is not dispensing ice.inspected unit and could confirm cx complaint.found ice to be stuck in tray causing unit to not dispense ice.cleared ice and unit is now working properly
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Pequea, PA 17565
Sal R.
Job Details: 04/03/2023
CX complaint was that the unit would not complete a wash cycle. I found the unit had a F8E1 error code stored in diag. I was able to clear the code and run a manuel test on the valve. I found that the cold side valve would not open to allow water the pass. I was able to access and replace the water inlet valve and unit now test good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Saint Thomas, PA 17252
Andrew S.
Job Details: 04/03/2023
Per previous tech I was able to access and replace the lid. i then tested the unit and found that it is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3200XTXY3
Near Springfield, VA 22153
Demonte S.
Job Details: 04/03/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On. Checked the Bi - Metal to the unit. I'm getting Open Line. Installed Bi - Metal. Tested the unit. Unit is now powering on. Ran a Service Test on the unit. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near York, PA 17403
Drew B.
Job Details: 04/03/2023
"replaced all parts and tested good, no issues and checks good"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near North Myrtle Beach, SC
Rolf K.
Job Details: 04/03/2023
cx states steam escaping from oven. Found bad gasket for oven door. Ordering 1 W11262567 oven door gasket; ordering 1 W11262567 (oven door gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Myrtle Beach, SC 29577
Rolf K.
Job Details: 04/03/2023
cx states no water dispensing . Found bad water filter housing. Ordering 1 water filter housing. WPW10394053 cx has extened warranty through Allstate from home depot.; ordering 1 WPW10394053 (water filter housing)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29577
Rolf K.
Job Details: 04/03/2023
cx states washer leaking. Found misaligned tub ring. Realigned. All check ok operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29577
Rolf K.
Job Details: 04/03/2023
"cx states no ice refrigerator ice maker. Found bad icebox fan, bad filltube heater , bad ice maker error code didn't return to home position. Would not home in diagnostic. Ordering 1 ice maker w11658802, 1 water valve w11579561, 1 filltube heater w11087201, 1 ice maker fan w10846539; ordering 1 W11658802 (ice maker) and 1 W11579561 (water valve) and 1 W11087201 (fill tube heateer) and 1 W10846539 (ice maker fan)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 04/03/2023
Customer complaint is unit is dead with no power. Found wire came off the terminal block. Reinstalled all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Surfside Beach, SC 29575
Paul F.
Job Details: 04/03/2023
Installed. new parts. All check ok.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Myrtle Beach, SC 29575
Paul F.
Job Details: 04/03/2023
Customers complaint is unit stop heating after a little while. Found issue with the control. Reset power and checked for loose connections. Tested again and all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Surfside Beach, SC 29575
Paul F.
Job Details: 04/03/2023
Found new basket is damaged. NTO another basket.; ordering 1 W10554251 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 04/03/2023
"Cx complaint, loud chattering noises during cooling-freezing, fridge door squeals when opened. Removed fridge door and installed super lube at the hinge, re-installed and verified no noises. Ordering diffuser for return visit, advised cx to contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordering 1 W11236851 (diffuser)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 04/03/2023
Customers complaint is unit giving the Shorted keypad error. Found unit has a bad Ui panel. NTO parts.; ordering 1 W10915815 (UI panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Hampton, VA 23669
Carl A.
Job Details: 04/03/2023
"cx complaint of unit not heating in the dry cycle checked unit to finid the following error code F7E1,checked unit to find that the heating element was open along with a short on board replaced both parts tested unit works as as deisgned; ordering 1 look/look"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Sal R.
Job Details: 04/03/2023
"Per the poreviouse tech, I was able to access and replace the tub , baskect , and gearcase. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Neffsville, PA 17601
Cody H.
Job Details: 04/03/2023
"was able to access unit and replace parts per previous visit. CX complains unit now is not cooling at all. Found inverter is receiving voltage but compressor is just humming. Called DB and was reccomended to order sealed system with inverter, evap, compressor, and drier for return as well as 3 ct. Was unable to call techline due to CX asking me to leave the house before techline could be called. Proper diagnosis could not be performed. Office to schedule followup when all parts arrive.; ordering 1 W11573593 (inverter box) and 1 W10832994 (compressor) and 1 W10704381 (drier) and 1 876764 (service valve 1) and 1 WP978025 (service valve 2) and 1 W11553229 (RC evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Ocean City, MD 21842
Frederick R.
Job Details: 04/03/2023
Upon arrival I checked pressures and got 4 on the low side. No signs of leak(checked with UV light). Temps were 35 in RC and -3 in FC. Unit is making ice and all functions working properly. Job is complete
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Hummelstown, PA 17036
Fred G.
Job Details: 04/03/2023
cx complaint unit won't reach temp. inspected unit and found all three elements tested good. I found bake was the only element that was not getting voltage. I found thermofuse was good. unit needs control to correct issue. control was replaced in September. control is covered under warrenty. quoted cx for repair and cx accepted. once part is in please call cx and set up a return visit.; ordering 1 W11100513 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Cody H.
Job Details: 04/03/2023
Was able to assist SR. See SR notes for further details.
We serviced a
WHIRLPOOL RANGE
Model WVW53UC0FS3
Near ,
Marc M.
Job Details: 04/03/2023
cx complaint unit not powering on leds. inspected and found 'button control' sendign 123v to led driver. driver is not then sending power to the leds. unit will need new led driver.; ordering 1 W11282989 (transformr)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Leesburg, VA 20176
Daniel J.
Job Details: 04/03/2023
per notes installed control and console tested on sensor dry empty unit went onto cool down than done like normal started qucik dry heated nonstop ended normal started another cycle no issuses checked faults none present
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Ocean View, DE 19970
Michael E.
Job Details: 04/03/2023
"CX complaint: unit leaking. Tested and verified complaint. Unit is leaking into the drum, not on the floor. I opened console and then opened valves in wall. As soon as i opened hot vale, water started running into the drum through the hot on the inlet valve. Ordering inlet valve assembly. Cannot reschedule due to SO part; ordering 1 W11513255 (water inlet assembly)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Beaverdam, VA 23015
Thomas B.
Job Details: 04/03/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 04/03/2023
"cx complaint LEDs out for 4th time, replaced all 12 LEDs with updated parts per S-84638, tested all ops ok"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Laurel, MD 20708
Andrew H.
Job Details: 04/03/2023
"Customer complaint is the unit is not cooling. I found leak at evaporator. I replaced evaporator, coupler and dryer. I pulled unit to a 30 inch vacuum and filled to 4.8 oz unit is now working properly"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Wilmington, DE 19803
Taylor F.
Job Details: 04/03/2023
Cx complaint is unit not powering on. Cx had a power surge and it damaged the module on the cooktop. Ordering the UI just incase its also damaged. Cannot reschedule at this time.; ordering 1 W10857232 (module) and 1 WPW10396615 (display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP02
Near Alexandria, VA 22308
Lloyd B.
Job Details: 04/03/2023
Cx complained the unit did not cool. Inspected the unit and found the temp in the rc is 60 degrees. Removed evap cover and found the thermistor was off. Reinstalled thermistor and set unit to factory settings. Job complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Great Falls, VA 22066
Ricky E.
Job Details: 04/03/2023
"customer stated that the unit was making a noise. verified issue and fnd convect fan loose. secured fan, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Sterling, VA 20164
Ricky E.
Job Details: 04/03/2023
"customer stated that the unit would not heat to the set temp. fnd no errors stored. ran a cycle to 350. after preheat the unit was at 365, after 5 minutes the unit was down to325.. the unit began to bake at set temp after about 15.. unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC
Samuel R.
Job Details: 04/03/2023
cx complaint unit is not washing dishes.inspected unit and got rror code f4e3.checked connections and all good.motor is geting 120v.tried setting power and unit is not working.unit will need a new motor W11025157 7 tribles; ordering 1 W11025157 (sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FMX02
Near Earlysville, VA 22936
Eric F.
Job Details: 04/03/2023
"Confirmed cx complaint unit not powering on. Found control relay to compressor fan failing, UI non functional. UI panel no longer available, possible that replacing primary control would not fix UI issue. Advised cx on situation, cx is going to purchase a new unit rather than risking the money only to find that the UI can't be fixed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Vienna, VA 22182
Jason A.
Job Details: 04/03/2023
"CX complaint DW doesn't complete cycles. Water remains in tub. Reset breaker to drain. Found FAE2 vent, F9E1 long drain, FAE1 dispenser, F8E2 fill valve.& water sitting in tub. Pressed cancel & Unit drained. Replace drain pump. Measured 30 OHMs VS 29.6 OHMs nw. Cleared errors & ran 2 complete test wash. Start PROWASH & unit is advancing, CX will use DW & report to returning tech if issue persists. Parts not in stock > JJ; ordering 1 W11414073 (vent wax) and 1 W11545290 (deflector) and 1 W11434044 (fill valve) and 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL ICE MAKER
Model Gi15pdxzs1
Near Bethany Beach, DE 19930
Michael E.
Job Details: 04/03/2023
Replaced recirc pump as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor 110.00 on CC. CX ois paid in full. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Midlothian, VA 23113
John P.
Job Details: 04/03/2023
"CX complaint unit not working checked unit found error code f4e3 motor failure. Confirmed bad sump, ordering sump; ordering 1 W11164469 (Sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Heidelberg Township, PA 17331
Drew B.
Job Details: 04/03/2023
when arrived was advises to call TL again withfindnigs today.. and did so spoke to liam TL ... verified the psi on nitogen test and watching nitrogen psi drop and chedked all accessable piping and joibts found no vvisble signs of leak. per liam with guages and notrogen internal leak gave cx update and will be reached out by wp res. team
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Mount Joy, PA 17552
Cody H.
Job Details: 04/03/2023
"CX complains unit is not drying. Unit is heating and powering on. Found unit will ignite and after a few seconds will stop heating. Unit shows no error codes. Thermal fuse measures good, unit burner is failing and will need replaced. Office to schedule return when all parts arrive.; ordering 1 W11233069 (burner assembly)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near Vienna, VA 22182
Christian C.
Job Details: 04/03/2023
Cx complaint fan stays on one speed. Inspected unit found fan speed only stays on one speed. Ordering door and acu. Door none in stock at upper marlboro and whirlpool.; ordering 1 W11643093 (door) and 1 W10604264 (mw acu)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Loudon, PA 17224
Andrew S.
Job Details: 04/03/2023
Per previous diag I was able to access and repalce the control and shifter. I then ran the calibration and diag test. Unit is functionng as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Waldorf, MD 20601
Shane B.
Job Details: 04/03/2023
"cx complaint is poor cooling and no IM production. when i arrived i found evap cover iced up. removed cover, melted ice. tested heater. it is working properly. tested thermistor in a cup of ice water and got 5.2k ohms. out of spec. replaced with preIDed part and restoed power. set to recomeneded temps. unit is workign as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Oakton, VA 22124
Christian C.
Job Details: 04/03/2023
Cx complaint unit is not cooling properly. Inspected unit temps in RC section avg at 45 and FC section avg 13. Inspected FC evap no ice blocks. Frost pattern is not complete. Unit is pulling .75amps. Ordering compressor. SS repair 2 count. ; ordering 1 W11547313 (compressor) and 1 W11504416 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Silver Spring, MD 20905
Emmanuel R.
Job Details: 04/03/2023
"Cs unit is not washing dishes, confirmed complaint. found error f4e3 washmotor failure f7e1 no heat. Verified heater element is working but wash motor has failed. Quoted customer for washmotor but they denied repairs at this time. Collected $120 for svc call"
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Silver Spring, MD 20901
Brian F.
Job Details: 04/03/2023
"Cx states ice buildup in bottom of freezer, inspected and confirmed. Cleared all ice, found drain fitting was pinched most of the closed, restricting drainage. Attempted to open with a 3/8 socket, would not stay open, ordering new drain fitting.; ordering 1 WP2304888 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Dundalk, MD 21222
Alexander D.
Job Details: 04/03/2023
"cx complaint unit never made ice after previous visit. inspected unit and verified complaint. ice maker harvests good and hear valve energize but no water coming in. cx said previous tech pulled the fill tube out and ran water thru it. seems fill cup was full of ice also and never cleared out. found service pointer W11560805 Rev. D for frozen fill tube/cup. took pics of ice in fill tube and cup. thawed out fill tube and cup with steamer. retested ice maker and its filling with water now. service pointer says to test house water pressure because it cant be too high or too low or dirty. and if supply is good to replace valve, ice maker and fill tube. pressure should be between 35-120psi. valve already replaced. ordering fill tube and water pressure tester and returning with ice maker; ordering 1 W11330646 (fill tube) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Silver Spring, MD 20903
Brian F.
Job Details: 04/03/2023
"Cx states oven not heating, display not working. Confirmed complaints, tested bake element, read 23ohms. Installed new control board, ran 350* bake cycle and adjusted temp offset. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 04/03/2023
"cx complaint not washing , found f4e3, f7e1, no sump movement, door flopping and bent access panel, ordering sump assy and panel................ part listed NLA in tribles, found sub part in portal,; ordering 1 W11665769 (sump assy) and 1 W10909064 (panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Sterling, VA 20164
Ricky E.
Job Details: 04/03/2023
"builder stated that the micro handle was damaged, verified issue, unit needs the door handle...; ordering 1 W11110499 (hndle-door)"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 04/03/2023
"Cx complained the unit did not start. Inspected the unit and found no error codes. The unit would lock and thats all, not advancing. Unplugged and plugged back in and tested and itn ow completed each test in diagnostics and starts a cycle. Job complete"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, MD 21797
Marc M.
Job Details: 04/03/2023
cx complaint unit not spinning clothes dry at end of cycle. inspected unit and found error code f7e9 saved in system. drum turns freely by hand. attempted auto test and unit performed locking procedure and began to fill. upon reaching c08 the unit would rotate the drum 2-3 times and ultimately would stop test cycle. removed top and tested motor and found OL from pins 1-2 and 2-3. pins 1-3 began to show resistence but the ohms would jump erratically and not provide a consistent reading. can conclusively say that the stator motor is failed. replaced with pre id parts. parts covered 1yr prior
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Ashburn, VA 20147
Ricky E.
Job Details: 04/03/2023
"W11395600 ui assy, w11225084 control... customer stated that the unit wasn't filling with water. tried to run the unit but the unit wouldnt run, ran diag, and all the lights turned on then stayed on and had to be canceled... reset the power and was able to run diag. recalibrated the control in diag. unit cks ok... if the issue comes back, the unit will need the ui and control..."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Leesburg, VA 20176
Ricky E.
Job Details: 04/03/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mount Joy, PA 17552
Cody H.
Job Details: 04/03/2023
"Was able to access unit and replace parts per previous visit. Unit is still hard to rotate to select cycle, unit will need control for return visit. Return to be scheduled by office when parts arrive.; ordering 1 W11478524 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Harrisburg, PA 17112
Fred G.
Job Details: 04/03/2023
"i was able to access unit and when removing the rear cover I found a pool of dye. looks like it was coming from the discharge line from the condensor. i replace the compressor, and the filter/dryer, I pulled unit into a 29 in vacuum and found it held for 20 mins. i charged system with 53grams of R600A. I found units pressures were -5 low and 75 high. unit began to cool. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Elkwood, VA 22718
Ezra M.
Job Details: 04/03/2023
"cx complaint: unit is making grinding noise. verified problem. found gearcase is leaking and wash plate will not come off. ordering gearcase, slider, clutch, and wash plate.; ordering 1 W11393685 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10752283 (wash plate)"