We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint bulb popped and is now broke off in socket. Installed new Socket and Bulb a sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Danny R.
Job Details: 07/15/2022
installed parts cap tube came off cabent
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Pikesville, MD 21208
Keith H.
Job Details: 07/15/2022
cx complaint is door is falling inspectged unit and found faulty springs i repalced springs and door is now working proeprly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Rosedale, MD 21237
Neil H.
Job Details: 07/15/2022
cx compaint unit wasn't drying on every cycle found heated deactivated i turned it back on and the unit tested good and explained the importance of rinse aid.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Alexandria, VA 22301
David J.
Job Details: 07/15/2022
Cx complaint no heat. Replaced parts as I stated in previous visit. Reinstalled and tested unit. Had heat and unit is spinning. Checked for errors and had none. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Baltimore, MD 21210
Shane M.
Job Details: 07/15/2022
cx complaint flashing 57F in RC. found temps to be normal. found alarm wasnt reset. reset controls. 35F in RC. cx paid svc by card.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/15/2022
cx complaint unit leaking some water and is loud. inspected unit then checked for errors and had f7e5 shifter fault then ran service cycle everything is working but when spinning its so loud bearing is shot. checked underunit after test and gearcase is leaking water. gave cx quote and he paid for service getiing a new washer.; ordrng 1 W11454372 (gearcase 263.77) and 1 W10832724 (motor covered) and 1 W10721967 (clutch kit 39.91)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"cx complaint unit not heating, checked unit, unit has 121vac supplied, diode is good, thermostats are good, line fuse is good, come to find defective transformer and mag, ordering transformer, mag, control, and cap to complete repair; ordrng 1 W10836753 (transformer) and 1 W10850446 (capactr-mg) and 1 W11552018 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/15/2022
"Replaced dual valve as per previous diagnosis. Tested and IM not cycling. Emmitter board showing 2 flashes for optic failure. Ordering optic sensor W10757851. On return visit, replace emitter boards and test...watch under front of unit when IM fills to watch for leaks. Scheduled next visit for 7/22 AM prefered; ordrng 1 W10757851 (optic sensor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Bunker Hill, WV 25413
Danny R.
Job Details: 07/15/2022
ran unit 5 times no sparking and heated every timer called wp safty made report . running as design per safty team
We serviced a
KITCHENAID RANGE
Model KESS908SPS04
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/15/2022
"installed new bake element and ran a 350 pre heat to test, unit reached temp in 14 minutes. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Washington, DC 20017
Samuel R.
Job Details: 07/15/2022
x complaint unit stopped making ice.inspected unit and found ice cubes to be stuck.cleared ice and tested unit.unit filled unit is now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/15/2022
"Replaced part, compressor and fans started. Unit good to go"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rockville, MD 20852
Roberto I.
Job Details: 07/15/2022
"CX complaint no wash.Ran diag, found 4-3 error and wash motor not running. Confirmed 120V supplied to the wash motor. Replaced sump/motor assy using pre id part. Cleare error and ra a tes cycle. The unit worked as designed"
We serviced a
WHIRLPOOL RANGE
Model KFGC500JSS01
Near Elkton, MD 21921
Alexander W.
Job Details: 07/15/2022
"Cx stated unit is not connecting to wifi, not baking , and unit is saying oven is done when you turn broil on. Inspected tested and verified cx complaint found bake igniter not igniting and broil turns on for a second and shuts off shortly after. Found spark module defective and also found harness wire for igniter is pinched not allowing igniter to spark. Broil not staying on is due to a defective UI. Ordering control, UI, spark module, igniter, igniter harness, and temp sensor just in case. Cannot reached at this time due to SO parts. ; ordrng 1 W11492299 (User interface) and 1 W10892340 (Igniter) and 1 W11446236 (Bake igniter wire)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Ephrata, PA 17522
Justin L.
Job Details: 07/15/2022
Cx complaint unit burning food and not shutting off. Was able to access unit and found left front switch failure. Quoted cx for repair and collected full amount. Replaced switch and tested unit now operates as designed no furthef work needed.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Glen Burnie, MD 21061
Andrew H.
Job Details: 07/15/2022
Cx complaint is the units lights are strobing. I found the main LED module is bad causing all lights to strobe and one LED missing out of the 4 lights on one of the other RC led light assembly. I replaced both RC lights and tested unit. Unit is now working properly. I called tech line to document. Fine also explain to me that the unit was offered to be bought out because the door was no longer available. But still documented repairs.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bowie, MD 20720
Alexander D.
Job Details: 07/15/2022
"cx complaint lid cracked at left hinge again. advised cx that since lid was replaced over 1yr ago that i have to charge for everything and went over oow pricing. cx said she thinks she has a 3yr contract on unit but couldnt find paperwork and couldnt find it when scheduling service on website. advised cx to call maytag cx service and they should be able to look up her contract and get the info dispatched to us. cx understands. no service provided, no money collected. if job comes back, preid lid(W11259006), hinge pivots(WP8563965) and (WP8572974)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Manassas, VA 20112
Demonte S.
Job Details: 07/15/2022
"Inspected the unit. Found that the cx is saying that the Freezer Door has Condensation just on the side of the Door. Checked the Door Seal. Door is fully Sealed. Seems there is no Foam on the side of the Door , just the upper half of the Door about 6 - 7 inches . There is a Perfect Condensation Circle of this. Per Whirlpool Techline they are saying the same thing. Ordering Stainless Freezer Door. ( Any questions please check Sd Pictures.) ( Advised that the cx checks the Door for damages before calling in saying they received the Door.) ; ordrng 1 W11561286 (Door ( Stainless))"
We serviced a
MAYTAG FREEZER
Model KFIS29PBMS00
Near Bowie, MD 20715
Alexander D.
Job Details: 07/15/2022
"cx complaint unit still not making ice. inspected unit and verified complaint. ice frozen in mold. icemaker is turned on. ran test 56, came back E0 for no errors. ran test 57, icemaker harvested correctly. ran test 45 and icemaker filled. test 15 shows 01 for bin full with it empty. optic sensors need replaced. cx within 30days of prior service. quoted 330.13 for emitter and receiver board + tax. cx said they have a tribles account and can get parts for cheaper at contractor price. cx may call us to install parts. advised to call back within 30days of prior service call on 7/8 to avoid having to pay labor fee to install parts again, cx understands"
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Wilmington, DE 19806
Andrew W.
Job Details: 07/15/2022
Cx complaint is ignitors do not work. tested and verified complaint. Upon inspection could not locate a model/serial number sticker. contacted WPTL spoke to Anthony who asked for cx information and verified the unit has never been registered with this cx to confirm an accurate M/S#. Called VIA office to confirm if we can work on unit since we do not have an accurate M/S# for parts ordering. was advised to inform cx to call JA to have a new M/S# tag sent out and go from there. No services rendered.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Rockville, MD 20855
Julian H.
Job Details: 07/15/2022
CX complpaint about cycle only lasting like about 30 sec then stats light will change to dry put unit on test mode and found no errors found that door was hard to close unit of level on rh side then removed bottom kick plate and noticed that drain line was kink because of position thta it was attached to sump correct positioning tested on both test cycle and normal and unit working properly
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/15/2022
Cx complaint is unit not powering on. tested inspected and verifed complaint. Found thermal fuse to be defective. Installed resettable fuse to further test unit and found the p-11-1 connector not sending 120VAC to the bake or broil element for the top oven. Both elements work on lower oven. Ordering control and thermal fuse. Control is CBE. Cx paid 147.95 and owes 110 on return visit. Cannot reschedule at this time; ordrng 1 WPW10721210 (cntrl-elec) and 1 W11025102 (fuse-thrml)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 07/15/2022
"cx complaint unit still not draining at end of cycle. inspected unit and verified complaint, f9e1 error. water still in unit, pressed cancel and water drained out fine. ran test cycle and it didnt drain. told unit to fill and drain a few more times. found unit doesnt drain when i press cancel to interupt cycle but if i try again it drains everytime after that. can feel drain pump running when it fails, just no water coming out, drain pump feels very hot. was going to install sump asm that i took the new drain pump from but its damaged, cracked at drain hose connection. still think issue is defective drain pump. ordering another sump asm and control. sump asm will come with new pump. both parts covered since replaced less than 1yr ago. call cx to schedule return once we have eta on parts; ordrng 1 W11416363 (sump asm) and 1 W11410063 (control)"
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/15/2022
"Cx complaint is unit sparking when turned to low. Tested inspected and verifed complaint. Replaced all parts from previous diagnosis and unit is still doing the issue. Found the manifold to be defective. Ordering manifold, cannot reschedule at this time.; ordrng 1 WPW10402608 (manifold)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2L
Near Essex, MD 21221
Andrew H.
Job Details: 07/15/2022
Customer complaint is the unit is making a sound. I found the sound coming from The idler arm. I replaced idler arm from Van stock and tested unit. Unit is now working properly.; used 1 WP691366 (Idler pulley) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near North Potomac, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about unit making a loud noise put unit on test mode test 3 damper & evap fan no weird noises then performed test 4 compressor and condenser fan looked fine checked on the back for any possible line touching cabinet and all are cleared as well checked position of drier @ 45* cant reproduce sound at this moment talking to CX it seemed like in one point door wasnt closing all the way and t was accumulating frost nothing now these can cause a frost build up around fan found Cx using pizza storage to put large items that can imped door to not close all the way let CX know about proper loading on FC documented call
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details: 07/15/2022
cx said the unit is not powering on. found the unit doesnt power on. the unit does not power on or go into diagnostics. found the control is getting 120vac from the noise filter. reset power to the unit and no change. the unit is getting 12vdc to the ui. cx said something about an f2 error code before the display went out. Bulletin technique no : W11436350 deals with this issue. reset all the ribbon connections and now the display is illuminating. found the unit has a f6e1(communication) and a f2e2(hmi disconnected) error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning. the unit is now good
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 07/15/2022
"Cs MW is not heating up food, confirmed complaint. Unit doesnt heat. I found the door switches were not making contact. I adjusted the door switches forward and tested unit. Unit now heats good. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Clarksville, MD 21029
Robert L.
Job Details: 07/15/2022
"installed newtub, basket , rotor and stator per previous, tested all ops ok , collected $330 ch#7812 cx paid in tull"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about oven light is not coming on even after bulb repacement put unit on test mode error F2E1 stuck key checked power coming to unit 238vac went to socket when I pressed key no power checked connections metered connector p2-1 bk/wh p1-3 wh no volts to light need control board; ordrng 1 W11553209 (ctrl elec)
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint unit keeps tripping braker when fully down. Called WP Techline and found no voltage from gound to nutral and only drawing 5amps when house fuse blows. House breaker/fuse needs replaced. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
CX complaint about unit not cooling temps on arrival RC 62* FC30* noticed an overfrost put unit on test mode forced defrost wait for 5 min found that heater is not getting hot removed evap cover check wiring found brown wire going to heater loose from connector redid connection tested again on forced defrost heater is hot now removed all frost with steamer MUST WAIT 24HRS TO COOL DOWN leaving parts on the system in case CX calls back with an issue; ordrng 1 W11581973 (hrnss heater) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1174FW
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/15/2022
wife cancelled previous day
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Robert W.
Job Details: 07/15/2022
CX Complaint is the food and water freezing in RC. Called tech line and we went over temps in RC and temp in FC there in range tested thermistors ther reading good techline suggested to change out main control. Replaced control and advise CX on watching making sure issue is resolved
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM2
Near Baltimore, MD 21210
Shane M.
Job Details: 07/15/2022
"cx complaint the icemaker isnt working. 120v to icemaker. jump cycle on icemaker, no action with valve. gave cx quote for the repairs. cx paid in full by card. icemaker defective in box. ordering icemaker. ; ordrng 1 d7824706Q (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
Chris B.
Job Details: 07/15/2022
helped jp
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricky E.
Job Details: 07/15/2022
"customer stated that the blower only works on low.. verified issue, and fnd unit has a faulty triac and cap.. will have blower jic...; ordrng 1 w11342846 (control) and 1 w11441128 (blower) and 1 w11405832 (motor cap)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Vienna, VA 22182
Jason A.
Job Details: 07/15/2022
CX complaint WASHER would not run or start. Followed UI console & control replacement process per TSP: W11498806 Rev C . Replaced UI 1st then pluged unit in waited 3 minutes to communicate. Unplug unit then replaced control & waited 3 minutes. Tried to DLMS calibrate & test components but no hot water fill / no drain or spin. Put original control back in & waited another 3 minutes. Put back original UI & control & ran test wash & start quick wash. Unit completed test wash & is advancing in quick wash past fill to agitate > JJ; ordrng 1 W11419171 and 1 W11478526
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, PA 17057
Drew B.
Job Details: 07/15/2022
"cx complaint that unit is not stoped making noise and when arrived found pump stuck on was able to turn off and reset the unit ran calibration, checked suspension checked incoming water psi and also the shifting movmenets to agiate and spin... they said it fills with too much water ... after running mutple test no issue with water incoming to much... told cx they should ecpect a larger amount of water for anything bc of the agitator has to have enough water to clear the fins to have it work efficently."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Millville, DE
Michael E.
Job Details: 07/15/2022
CX complaint: upper oven broil orfice holder male threads broke off in the orfice. Documented this in pics. Orderiung fitting W10292293 and conversion kit WPW10591270. Cannot reschedule due to no one on site to arrange it with.; ordrng 1 W10292293 (fitting) and 1 WPW10591270 (spud orfce)
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near Parkton, MD 21120
Marc M.
Job Details: 07/15/2022
"cx complaint unit freezing items in the rc section. inspected unit and found with thermal coupler that the temps inside the rc are showing 34.3 degrees when unit is set to 40 degrees. ran diag test 1- pass, test 2- pass, test 3- fan runs and air baffles closes/opens, test 7- switched unit to Basic Defrost and exited diag. removed rear panel and tested thermistors at control. checked at p5-1 and p5-2 and found 6.7k ohms (4.98vdc). checked at p5-3 and p5-4 and found 19.1k ohms (4.98vdc). icemaker was turned off by cx when moving unit to garage. RC is completely empty of any food or items. contacted techline to report findings. determined out of range RC thermistor. was able to cut and splice new rc thermistor with pre id parts. informed cx to wait 48 hours for accurate temp."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lewes, DE 19958
Michael E.
Job Details: 07/15/2022
"Replaced gearcase, drive pulley and actuator as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near New Cumberland, PA 17070
Drew B.
Job Details: 07/15/2022
cx complaint that unit is making loud screeching noise when running the unit the unit heats and runs but makesn oise the unit is stacked in a closet in a bathroom with bar above hand.. will need 2 tech to gain access to unit for repair call when 2 tech is able.. parts will need on return.; ordrng 1 2tech (2 tech)
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 07/15/2022
CX complaint FRIGE stopped cooling a few days after last repair. Unit has been unplugged since 6/23/22. Connected gauges & almost 5psi lo & hi side. Checked & found NO UV dye at both evaportors. Vac out R134 & filled with 140PSI nitrogen. 10 psi leak in under 30minutes. Isolated 2 steel lines going into cabinet & filled 140 psi nitrogen. 5psi drop in 25 minutes. Called techline UNIT NON REPAIRABLE > JJ
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 07/15/2022
CX complaint FRIGE stopped cooling a few days after last repair. Unit has been unplugged since 6/23/22. Connected gauges & almost 5psi lo & hi side. Checked & found NO UV dye at both evaportors. Vac out R134 & filled with 140PSI nitrogen. 10 psi leak in under 30minutes. Isolated 2 steel lines going into cabinet & filled 140 psi nitrogen. 5psi drop in 25 minutes. Called techline UNIT NON REPAIRABLE > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lititz, PA 17543
Justin L.
Job Details: 07/15/2022
Cx complaint unit not cooling and cant hear fan. Was able to access unit and found that the fan blade was in pieces and the fan motor shaft was bouncing drastically. Quoted cx for repair and was able to replace with pre-id and van stock. Collected full amount and unit now checks good no further work needed; used 1 WP2163777 (fan blade) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/15/2022
per notes replaced sump assy due to grinding noise ran diag no errors checked for leaks none prresent
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Enola, PA 17025
Fred G.
Job Details: 07/15/2022
"cx complaint unit is building ice at bottom of RC. inspected unit and found pool of frozen water at bottom of RC. found unit falls under the Technical Service Pointer #: W11329116C. unit will need defrosted along with control and evap cover replaced ordering 1 (W11167902), 1 (W11450890). control is BO, called TC to get the part exparted. po on the part will be the cx po#. please call cx once parts come in.; ordrng 1 W11167902 (cover-evap) and 1 W11450890 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/15/2022
cx complaint the unit is too cold in the fridge and building up ice under the ice bin. checked unit and found a noisy damper. temp was at 40 degrees. found ice seperator door not seating all the way. orderinga new ice serperator door to resolve the iossue.; ordrng 1 W11098702 (door ice)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Gerrardstown, WV 25420
Danny R.
Job Details: 07/15/2022
installed part but still failed will need main control and both over sensor per wp tech line; ordrng 2 W11598120 (sensor)s and 1 W11261167 (main control)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNTS0
Near Mineral, VA 23117
Thomas B.
Job Details: 07/15/2022
Cx complaint unit is not working properly inspected unit found water fills resivor stops the compressor comes on and freezes however water never goes up to the tray ordering recirculation pump qouted 312.90 cx paid by Cc in full; ordrng 1 W11566405 (Recirculation pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/15/2022
"cx complaint of unit not working,checkedu nit to find the following error code F7E4, checked unit to find that the clutch with magnet had come off the ring replaced clutch to find unit leaking oil ordering parts needed for repairs; ordrng 1 W10902814 (Washplate) and 1 W11449841 ( Drive Assembly) and 1 W10734521 (Clutch) and 2 labors, used 1 W10734521 from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ00
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 07/15/2022
cx complaint unit is now not stopping making ice and still leaking onto freezer floor. took everything out of freezer and took back panel off and found ball of ice on evap lines and partial frost pattern. informed cx this determines a low charge and a SS leak. alos cleared drain of ice in drain tube from freezer so that is good now. quoted her for SS repair and cx wants to think on it and will let us know. completing ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS03
Near Hampton, VA 23661
Carl A.
Job Details: 07/15/2022
"cx complaint of lighs out in unit,determind bad led module in freezer,checked temp in icebox to findat 8 degrees good, ran dignose to to find icemaker to faile giveing the E2 error code order addationa parts needed for repairebreak down as follows service call 120.0parts 254.28shipping 15.00labor 110.00 sub total 499.28tax 15.26grand total 514.54; ordrng 1 WPW10280988 (Refrigerator Ice Room Air Duct) and 1 WPW10320706 (Refrigerator Return Air Duct Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21229
Neil H.
Job Details: 07/15/2022
cx complaint prior tech got the i/m to cycle and fill and i got it to do the same temps good and should be working but not working naturally so ordering new fc door looks like short in the fc harness. Ms. Price will call when door arrives 2 techs needed so when door held the harness can be installed without messing harness up trying to install door and feed harness through without damaging new harnesss.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chambersburg, PA 17201
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the dryer is not drying clothes completely. Upon arrival I tested the air flow and found that the flow is not strong. I found that air is not coming out of the exterior vent very fast. I found that the dryer is heating and functioning as intended. I inform the cx that the vents will need to be cleaned. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/15/2022
Inspected the unit. Found that the cx is saying that they got a letter saying the Heating Element has a Service Pointer. Went to install the part but when trying to turn the Power Off at the breaker we flipped all the breakers but the 240 Volt circuits and the Dishwasher is still on. Waited 5 mins. Unit still has power. Cx will need an Electrician. (Please see Sd Pictures if any questions.)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"cx complaint unit displaying hot surface when cooktop is not hot, checked unit, unit dispalying f6e1 oven over temp, temp sensor is out of range, control consistently sending voltage to hot surface light, ordering control, harness and temp sensor to complete repair.; ordrng 1 W10894098 (control) and 1 W10833885 (sensor) and 1 W11134665 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/15/2022
Cx complaint that the unit is not washing dishes. I inspected the unit and confirmed the complaint. I found error codes: f4e3 f6e4 f7e1. I cleared the codes and ran a service cycle. The unit filled with water and drained but the motor did not work. I noticed the spray arms are clogged with debris as well. The unit will need a new sump motor and spray arms to resolve the issue. I collected the service call fee by CC and left the cx with a quote.; ordrng 1 W10837249 (lower spray arm 77.60) and 1 WPW10498900 (upper arm 36.93)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elm City, NC 27822
Ronnie B.
Job Details: 07/15/2022
"cx complaint of long dry times checked unit and found exhaust thermostat not cycling as it should removed and replaced thermostat. Tested, unit is working as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/15/2022
"cx cmplaint slow ice, found weak connection at filter causing low water flow. unit now working properly. all diagnostic check properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waverly, VA 23890
Anthony D.
Job Details: 07/15/2022
cx complaint unit frosting on ceiling of fc compartment cheked unit confirmed ice in fc called techline spoke with Scott was advised to take spacer out of door hinge and advise cx to not block vents with food to allow for proper airflow unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Silver Spring, MD 20904
Dustin F.
Job Details: 07/15/2022
"cx complaint: warm water not workingInspected unit, checked resistances and voltage when calling for cold water and hot water valves. Got 1.46k ohms at J9 5 and 4 for Cold water valve and 121.4v when called for. Got 1.51k ohms at J91 and J94 for the Hot water valve, showing 120.6v when called for. Found supply valve for cold water faulty on the wall (not shutting off water) and showed CX. reattached hot water line and retightened cold water line ( Visually confirmed no leaks when calling for both valves, showed cx to confirm) Found COntrol Not swappping from cold to hot valve properly during diagnostic cycle and no fault codes present. Replaced control and tested unit,everything good advised CX to contact plummer to fix supply valve for cold water at the wall to prevent any issues."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Virginia Beach, VA 23464
Austin D.
Job Details: 07/15/2022
came out to replace the switches. disassembled as needed. replaced all parts. put the unit abck together. tested all burners. unit is runniung as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 07/15/2022
"Cs he can hear a noise coming from the RC , I found the noise is coming from the baffle motor/diffuser in the Rc compartment, noise is like a rattle clicking noise and unit is getting too cold in the Rc. Diffuser motor seperated from vent and needs replacement. Ordering diffuser.; ordrng 1 W11236851 (diffuser)"
We serviced a
AMANA REFRIGERATOR
Model SQD22NBW
Near Herndon, VA 20171
Jason A.
Job Details: 07/15/2022
CX complaint FRIGE not making ice. Replaced valve & test water dispenses. Icemaker completed harvest & filled - water in icemaker. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/15/2022
"Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drying there Dishes. I then ran Service Diagnostics On the unit. Error Codes are F4E2 = Heater Open or Unplugged. Checked the Heater Element. Found that the Heater Element Harness isn't plugged in. Plugged in the Heater Harness. ( Advised the cx to use Rinse Aid. Cx is also using the quick wash cycle only. Advised that the Cx use Normal , Sensor or Heavy cycle with High Temp Wash , Sani Rinse & Extended Heated Dry. Also referred the cx to read the Use & Care Guide.)"
We serviced a
N/A N/A
Model MEDX500XL0
Near New Cumberland, PA 17070
Drew B.
Job Details: 07/15/2022
cx complaint that unit is not heat at all and when arrived power had 240/120 @wall to block.. then checked power at the element and had 240 at the element prongs. found the unit to have open element.. will need the following parts call to reschd when in and approved; ordrng 1 3387747 (element) and 1 8318314 (cutoff-tml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Odenton, MD 21113
Alexander D.
Job Details: 07/15/2022
replaced icemaker. tested unit. test120 passed and icemaker stopped at home position correctly. unit is now working properly. cx paid remaining balance of 110.00 labor with c/c.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23453
Justin W.
Job Details: 07/15/2022
cx complaint no cool. checked unit to find compressor trying to run but not staying on. removed evap cover to find no frost pattern and line crimped. removed crimp compressor did not turn on ordering sealed system components to complete repair.; ordrng 1 W11370574 (compressor) and 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 lockring (lockring) and 1 W11504448 (5/1.8 Nr Al 00 (capillary Tube To Evaporator)) and 1 W11506620 (8 Nk Al 00 (suction Line To Evaporator)) and 1 W11504433 (6/4 Nr Ms 00 (heat Loop To Drier) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side To Compressor))
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Virginia Beach, VA 23457
Austin D.
Job Details: 07/15/2022
"cx compalint the unit is still frozen up. checked the unit and found an air gap around the fan scroll. this will allow the unit to ice up in the fresh food section. removed the air gap and called techline, was told to check all thermistors at the control. they were in range. unit is running as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Virginia Beach, VA 23453
Austin D.
Job Details: 07/15/2022
cx complaint the unit is still not cooling. checked the unit and found it not defrosting. tested in a manual defrost and unit did remove the ice and heater worked. called techline and was told that indicates that the unit needs a new control. part on fbo. advised cx. cx is unhappy at this time with the unit. advised them to contact cx service.; ordrng 1 W11546609 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near East York, PA 17402
Sal R.
Job Details: 07/15/2022
"Per the previouse tech, I was able to access and replace the icemaker. I found that the IM called for water and completed a harvest when jumped. Unit test good. CX paid in full on last visit."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/15/2022
"front left burner turns on, but does not regulate heat. just full on. unit will need infinite switch, also ordering element; ordrng 1 W11129442 (switch-inf) and 1 W11563195 (front left)"
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS04
Near Washington, DC 20002
Samuel R.
Job Details: 07/15/2022
i ordered the correct part.tech after ordered wromg part reordering correct part WP7432P14360; ordrng 1 WP7432P14360 (bake ignitor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Virginia Beach, VA 23453
Austin D.
Job Details: 07/15/2022
"came out to replace all parts on the unit as needed to do the gearcase. disassembled the unit. replaced all parts. the washplate was not needed. therefore, i replaced all p"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Carlisle, PA 17015
Fred G.
Job Details: 07/15/2022
cx complaint unit is making a grinding sound while filling and washing. entered into diag and found 0 error codes. ran a auto test and did not hear any noises. removed wash plate and did find a big build up of air and dirt. removed rotor and found the slider was working as designed. cx said try it with a load and sure enough when the unit started washing it made the noise from the gear case. replaced gear case and slider with preID parts. tested unit and found the unit now checks good.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Virginia Beach, VA 23453
Justin W.
Job Details: 07/15/2022
replaced control and ui tested found moisture sensor bad. ordering moisture sensor to complete repair. disassembled unit to dry out all moisture with cx supplied towels. scheduled cx for 7/21/22 thursday.; ordrng 1 W11161899 (moisture sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/15/2022
cx complaint unit wasnt cooling well. installed new drip pan today and cleared the ice that reappeared since last visit. unit should now be good to go. informed cx to check it around monday or so for ice build up to make sure it is nt coming back. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Justin W.
Job Details: 07/15/2022
replaced valve and heater. tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 07/15/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Eric W.
Job Details: 07/15/2022
cx complant of unit not coling inspected unit found the evap frozen over omed out defrost thermistor 113.0k needs thermistor; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/15/2022
"Cx complaint unit doesn't power on. Unit is getting the proper voltage. When pressing the power the unit doesn't light up. Putting pots on cooktop doesn't activate unit. Cx paid in for full repair. Ordering control module, once part is in contact cx to reschedule; ordrng 1 W10857232 (control module)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Ellicott City, MD 21043
Eric W.
Job Details: 07/15/2022
cx complant of tempsare off inspected unit found upper oven is good but lower off about 25 degrees adjust temps and retested unit now correct temp
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/15/2022
"upon arrival spoke with tradecare for auth # christy , cx complaint vibration noise, checked unit found vibration nose from machine compartment, wheels not included in unit, insulated lines, to prevent vibration noise, tested, unit working as designed.; ordrng 2 W11553819 (insulation)s, used 2 W11553819 (insulation) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Essex, MD 21221
Andrew H.
Job Details: 07/15/2022
Customers complain as a unit is not making ice. Inspected unit and found water valve was not connected after sealed system repair when the cover was removed from the compressor area. I reconnected water valve and harvest cycle the ice maker. Ice maker cycled and filled with water units working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Middletown, DE 19709
Taylor F.
Job Details: 07/15/2022
Cx compalint is unit not cooling. Tested inspected and verifed complaint. Replaced the 3 way valve and FC evap from previous diagnosis. Had flow of nitrogen through both evaps. Vacumed down to 30in for 20mins and refilled with 5.75 oz of 134A. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID HOOD
Model KVWB600DSS3
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/15/2022
cx complaint is front lights dont work and back one does. found lose plug on front left light. secured plug and made sure wire were good and now unit checks. job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Wilmington, DE 19808
Andrew W.
Job Details: 07/15/2022
2nd tech helper
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Walkersville, MD 21793
Bernard M.
Job Details: 07/15/2022
"Cx complaint the LEDs are out. When arrived found all LEDs in both sections to be out. ONly the pantry light with temp reading come on. Contacted TL and ran through checks on power board and found low DC voltage. Proper voltage received through input. Ordering LED power board, once part is in contact cx to reschedule. Cx paid in full.; ordrng 1 WPW10306786 (LED power supply)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Wilmington Manor, DE 19720
Andrew W.
Job Details: 07/15/2022
Complaint is dryer has long dry times. inspected and verified complaint. cx is mixing fabrics in loads and the moisture sensor is detecting lighter fabrics drying before thicker fabrics are completely dry. informed cx that if they want to continue mixing loads to use timed dry to bypass the sensor. tested for heat and air flow and unit passed. unit is working as designed. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Middletown, MD 21769
Ricky E.
Job Details: 07/15/2022
safety team theresa... customer stated that the unit was smoking and caught fire... verified issue and fnd units control, harness and ui all burnt at their connections. the unit would need the control, ui and harness to correct the issue.. wpl not covering the rest of the repair, customer to replace the unit.."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Middletown, MD 21769
Ricky E.
Job Details: 07/15/2022
safety team theresa... customer stated that the unit was smoking and caught fire... verified issue and fnd units control, harness and ui all burnt at their connections. the unit would need the control, ui and harness to correct the issue.. wpl not covering the rest of the repair, customer to replace the unit.."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
heater project removed old heater installed new heater ran diag with unit out form cabinet no errors no leaks ran quick wash let wash motor run after filling with water no leaks present reinstalled unit
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/15/2022
"cx complaint unit will only run for 1 minute, checked unit, unit displaying f5e2 lid lock fault, checked lid lock at acu, lid lock has proper voltage but not engaging, replaced lid lock, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/15/2022
replaced spark module right front nolonger clicking now right rear and left rear clicking checked wiring matched to diagram reordering spark module; ordrng 1 wpw10475147 (spark module)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Toano, VA 23168
Lucas R.
Job Details: 07/15/2022
"cx complaint no operation, checked unit found f62 communication code, u.i not communicating with acu, all components ohmed good, quoted cx part W11135391 console $282.48, labor $110.00, shipping $15.00, tax $16.95, total $544.43, cx unsure if repair or replace at this time."