We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, Virginia 23231
Joseph D.
Job Details:
11/16/2023
No function of UI although supplied with 14 volts from main control more main control with visible arcmark. Did not replace main control as UI is malfunctioning ordering user interface to replace with main control at the same time; ordrng 1 W11478526 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430LL02
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/16/2023
Replaced part. Unit good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/16/2023
REplaced parts and ran a complete test cycle. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY09
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/16/2023
"Door ajar light on the ui , lights out in unit.. Found the fc door switch stuck , adjusted the fc switch and got the lights to come back on but intermittently goes out .. also the rc door seals torn / the fc door handle is not staying on door causing the door not to open correctly ..; ordrng 1 W11445850 (switch) and 1 W11338583 (bulb) and 2 W10830055 (gasket)s and 1 WPW10223025K (handle)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Huntingtown, Maryland 20639
Shane B.
Job Details:
11/16/2023
"cx complaint is the unit making a grinding noise during spin. i checked for codes and found F7E7, F0E2. cleared codes, ran service cycle. during spin unit made an extremly loud grinding noise when trying to spin. basket did not turn. i inspected under unit and found teeth on cam are broken off causign the noise. gearcase is also leaking oil. quoted for both parts. cx paid service call. said she would give quote to landlord and let them make the descion.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam)"
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/16/2023
"Cx states unit making loud noise. Ran damper test 121, cx confirmed that was the noise. Installed new damper, tested, new damper much quieter, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Crofton, Maryland 21114
Israel R.
Job Details:
11/16/2023
Customer complaint unit is not washing and it just goes from sensing to done. I tested the unit and the uit is turning on the motor but is not spinning. I pulled unit and found the cover came off and the belt came off. I found the holes for the cover were stripped. I put biggers screws on the cover. I reseated the belt the bels and splutch wa not damaged. I reseated everything and tested. Unit is now agitating and spinnning. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fallston, Maryland 21047
Neil H.
Job Details:
11/16/2023
REPLACED THE SUMP D/W TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model LE4930XMN0
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/16/2023
"Installed new belt and idler pulley, parts provided by cx. Tested, drum now spinning. Originally collected 139+110+90 for service call, labor, and 2nd tech, collected additional 30 to cover increased 2nd tech charge."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/16/2023
CX complaint about unit making a sound again put unit on test mode test121 damper & confirmed noise with CX noisy damper replaced from preid & working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Columbia, Maryland 21044
Robert L.
Job Details:
11/16/2023
"cx complaint noise and movement on larger loads, cx had vieo...found no errors stored, found shield cover had rub marks from pulley, found unit would bottom out and hit tirdges in drain pan, raised units feet over 1' no plenty of clearance from shield, reclaibrated and tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Jarrettsville, Maryland 21084
Neil H.
Job Details:
11/16/2023
E5 ONLY SMALL CUBES AND THE ERROR SHOWS I/M HOLDING CUBES TO LONG AND AND PRODUCING LOW ICE AND SMALL CUBES ORDERING NEW I/M; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)
We serviced a
JENNAIR REFRIGERATOR
Model JS42NXFXDE01
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/16/2023
"CX complaint loose handle.Confirmed lower screw loose on Rc door handle. Removed outer door face, tightened screw uring blue thread locker, and reinstalled door face. Unit good to go. Collected $139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Brookeville, Maryland 20833
Davonte
Job Details:
11/16/2023
"cx complained unit was making squealing noises whenener IM dujmped ice into bin, couldnt confirm cx complaint after running several diagnostics test. ran haverst and and IM fill test to try to replicate noise cx heard. didnt hear anything. advised to try to get a video of noise if possible."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Reston, Virginia 20190
Jason A.
Job Details:
11/16/2023
CX complaint DW F8E4 error code. Tenant just moved in & 2st time they used DW suds leaking out & error code displayed. 12 days ago. Turn on breaker. Checked pan is dry & error codes stored. Cleared error code & ran test wash. Water is very sudsy. Used veg oil to clear suds. Ran 3 more test wash to clear suds. CX using cascade.NO LEAKS & no error codes > JJ
We serviced a
WHIRLPOOL DRYER
Model WED9400SW2
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
11/16/2023
"REPLACED THE BELT,PULLEY,AND ROLLERS UNIT TESTED GOOD."
We serviced a
KITCHENAID COOKTOP
Model KECD807XSS00
Near Woodbridge, Virginia 22192
Robert W.
Job Details:
11/16/2023
Repaced cooktop and tested unit is work0ing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, Maryland 20817
Brian F.
Job Details:
11/16/2023
"Installed new RC door and ice chute. Adjusted gasket with heat gun to generate seal, new ice chute door closing fully. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Clifton, Virginia 20124
Robert W.
Job Details:
11/16/2023
CX Complaint is the unit isnt draining properly and door not shutting. Inspected unit and found no error codes did find door hinge loose causing door not to close properly fixed hinge and tested unit and found unit is working properly and draining bellow is good. Unit is workig properly.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Havre de Grace, Maryland 21078
Neil H.
Job Details:
11/16/2023
WENT IN AND CHECKED THE WORKING NORMAL IT'S IN LAUNDRY ROOM IN ASSITANT LIVING WENT THROUGH CYCLING NOT SURE WHAT HAPPEND WHEN THEY WHERE HAVING ISSUES BUT UNIT WORKING GOOD.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/16/2023
"Cx complaint doors not aligned.Inspected unit, found upper and lower doors rubbing to each other on the right side. Inspected hinges and receivers, found the chassis bent on the lower bottom corner, pushing up the receiver. Called tech line, spoke to Derek and sent pictures. He said the unit is unrepaireble, and submitted for replacement. Advised cx"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/16/2023
"cx complaint unit not draining, checked unit found f9e1 drain code, water in tub, extracted water, found drain hose boot pinched, adjusted drain hose, ran cycle to clear suds, rerouted hose to prevent reoccurance tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
11/16/2023
Replaced RC and FC light unit is working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Columbia, Maryland 21044
Robert L.
Job Details:
11/16/2023
"installed RC evap cover, after testing found valve cracked, replaced valve , tested alll lines and from valve thru filter to doors no leaks, cx requested we note small amount of water damge to front left corner of unit (see pics) this was a request froom jennair per cx.... tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Berkeley Springs, West Virginia 25411
Ken M.
Job Details:
11/16/2023
UI and control replaced and tested. Unit is working properly.
We serviced a
JENNAIR OVEN
Model JJW2430DP01
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/16/2023
"Cx states unit giving F2E1, unit powered off when I arrived. Removed console, checked for loose connections, disconnected and reconnected all wiring on console. Reinstalled console, powered on, entered diagnostic mode, cleared saved F2E1 error. Ran bake cycle, cycle started and oven began heating. F2E1 did not return during visit, unit is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Bethesda, Maryland 20816
Brian F.
Job Details:
11/16/2023
"Cx states detergent leftover at end of cycle, poor wash performance. Checked spray arms and filters for clogs, both are clear, cleaned owi sensor, water temp 124* F. Ran diagnostic cycle, cleared saved F8E1, completed with no errors, all components activating correctly. Called MR, recommended replacing sump. Quoted cx for new sump, will call back if they want unit repaired."
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/16/2023
Cx complaint about an error inspected & found error F7E2 motor not running confirmed proper power 120vac getting water but not moving need sump/motor asm; ordrng 1 W11460946 (sump/motor)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/16/2023
"Cx complaint oven not working, several messages on diplay.Found relay on lower control constantly clicking at fast speedRan diag, found F8E0 (lower fan) F3E1 (bottom oven sensor) F2E1 (shorted key) and F3E3. While I was working on diagnistic, F9E0 (misswiring) came on display. Unable to reset the error and continue wit diagnostic. Pulled oven out, power supply ok, connctins ok. Ordering upper control W11448962, lower control W11598200, lower temp sensor W11598120 and lower blower W11598119.; ordrng 1 W11448962 (upper control) and 1 W11598200 (lower control) and 1 W11598120 (lower temp sensor) and 1 W11598119 (lower blower)"
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/16/2023
"Cx complaint unit intermittantly not lighting. Was able to access unit and preheated to 350F no issue. Watched as unit cycled multiple times, ran bake no issue. Stopped unit opened door to allow to cool then pre-heated to 425 no issue and cycled multiple times. Contacted techline at time of visit unit is operating as designed no further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
11/16/2023
REplaced sump and heater unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, Virginia 20191
Jason A.
Job Details:
11/16/2023
CX complaint FRIDGE not cooling. Cleared all ice & replace pan & RC evap fan harness. Test fan runs & test 5 good frost pattern. Turn on & cycle icemaker harvest & fill. Select max ice & max cool > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Chevy Chase, Maryland 20815
Brian F.
Job Details:
11/16/2023
"Cx states black debris/residue in tub after cycle, was told by plumber it was coming off of gasket. Inspected, gasket in good condition, no signs of it falling apart. Found filter cover and filter completely filthy, almost certain that's what is leftover in the tub. Cleaned filter cover, filter, and sump. Ran test cycle, completed with no errors. Advised cx to check filter at least every few months. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, Virginia 22980
Danny R.
Job Details:
11/16/2023
found baffle making noise will need baffle; ordrng 1 W11236851 (diffuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Havre de Grace, Maryland 21078
Neil H.
Job Details:
11/16/2023
"SEALED SYSTEM NEEDED 1.7 AMP DRAW COMPRESSOR HUMMING AND TICKING; ordrng 1 WPW10608485 (evaporator) and 1 W10832994 (compressor) and 1 W11580434 (Whirlpool Refrigerator Refrigerant Valve) and 1 W11492867 (Whirlpool Refrigerator Evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Clarksburg, Maryland 20871
Justin S.
Job Details:
11/16/2023
unit is a new home build that hasent been bought yet. the right refrigerator door is dented and needs to be replaced. no one here; ordrng 1 13107887SQ (dor-fip ss)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Prince Frederick, Maryland 20678
Shane B.
Job Details:
11/16/2023
insalled both ordered parts. ran calibration and service cycle. unit is working as designed.
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/16/2023
Cx complaint about an error inspected & found error F7E2 motor not running confirmed proper power 120vac getting water but not moving need sump/motor asm; ordrng 1 W11460946 (sump/motor)
We serviced a
WHIRLPOOL DRYER
Model MDE5806AYW
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/16/2023
Cx complaint about unit not tumbling inspected found that motor barely turns found 240vac going to unit removed front found blower skiping pulley rollers & belt weared need parts GAVE CX A QUOTE & DECIDED NOT TO MOVE FWD; ordrng 1 WP2200376 (motor-drve) and 1 WP37001287 (bracket) and 1 56000 (blower wheel) and 2 WP37001042 (support)s and 1 WP40111201 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Vienna, Virginia 22180
Christian C.
Job Details:
11/16/2023
control rc thermistor damper harness. Called techline. Sent a pic of food in unit. Advised unit is too overloaded.
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL01
Near ,
Lucas R.
Job Details:
11/16/2023
"replaced u.i, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Yorktown, Virginia 23693
Justin W.
Job Details:
11/16/2023
"cx complaint unit beeping and humming constantly. checked unit to find error codes f9e2,f8e4. found water in drip trey. leveled unit back. confirmed drain hose ran correctly under sink. confirmed water supply hose tightened to valve. ran 2 test cycles unit not leaking into pan currently. dried pan and advised cx to monitor for further issues. unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Yorktown, Virginia 23693
Justin W.
Job Details:
11/16/2023
replaced lid tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL01
Near ,
Justin W.
Job Details:
11/16/2023
assisted lr in removal and confirming connections and incoming power sufficient. found ui to be issue. replaced and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Belcamp, Maryland 21017
Neil H.
Job Details:
11/16/2023
CX COMPLAINT THE UNIT NOT DRAINING I REPLACED THE HARNESS CONNECTION TO THE PUMP AND THE CONTROL WAS FAULTY REPLACED AND UNIT IS WORKING NOW.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clarksville, Maryland 21029
Emmanuel R.
Job Details:
11/16/2023
"Cs unit is making a noise, confirmed complaint. Error codes, F7E7motor cant reach rpms, F0e2 over subs, I found the splutch bolt has backoff so the pulley was rubbing on the cover, secured bolt and tested unit. Unit is now working properly."
We serviced a
JENN-AIR COOKTOP
Model JED8430BDS18
Near Clarksville, Maryland 21029
Emmanuel R.
Job Details:
11/16/2023
"Upon arrival I opened the box and it is the small burner not the dual burner, on this unit the front is actually the rear so its backwards, I need to order part# WPW10162365 but customer doesnt want to pay the $55.30 diffirence. He will be calling the office .; ordrng 1 WPW10162365 (Dual burner RR)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clarksville, Maryland 21029
Emmanuel R.
Job Details:
11/16/2023
"Cs unit is making a noise, confirmed complaint. Error codes, F7E7motor cant reach rpms, F0e2 over subs, I found the splutch bolt has backoff so the pulley was rubbing on the cover, secured bolt and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
11/16/2023
"CX complaint is that the unit is still flickering and the display at times gos out and intermitant button functions. At time of arrivel CX was using the unit and unit was opperating with out issues. I was able ot remove the top access and tested voltage at the term block. I fou nd the propper 240V's to opperate the unit woith no voltage drops. I powered off unit and tested at the control and also found the propper voltage. I inspected the console and the communication harness and foun d secure connections . CX had video of unit not opperating ad concerns . I had CX email vid to service@viaappiance.com. I am orderitgn 1 control board (W11565020) and 1 console control (W11583883). I spoek to prts ordering , return date has been set for 11/21; ordrng 1 W11565020 (control) and 1 W11583883 (control console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/16/2023
fridge section light not always coming on when door is opened have to tap the switch to get light to comeon found switch failing showing sp order; ordrng 1 W11123941 (light switch)
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Dayton, Maryland 21036
Robert L.
Job Details:
11/16/2023
"installed right oven door with new hinges, door self closing properly, 2 glass d0or sent returning one , tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Perry Hall, Maryland 21128
Alexander D.
Job Details:
11/16/2023
"replaced control, dispenser housing with valve and faucet switch. ran calibration and autotest and tested faucet. doesnt seem water is hitting the switch anymore. unit is now working properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/16/2023
"Installed thermistor, defrost heater, and control. Set temps to recommended."
We serviced a
JENNAIR MICROWAVE
Model JMDFS24JL00
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/16/2023
"CX complaint keys randomly not responding, sometimes unable to start a cycle or to stop a cycle during cooking.Tested control panel, found low sensitivity on keys. Removed control panel, confirmed connections ok. Ordering control panel assy W11445129.; ordrng 1 W11445129 (control panel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB15
Near Glenelg, Maryland 21737
Robert L.
Job Details:
11/16/2023
"cx complaint wasnt making ice for a while but then restarted but is leaking , found large icecycle from front right corner of mold (see pic), ordering icemaker, collected $489.15 check cx paid in full; ordrng 1 WPW10277448 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland, Maryland
Emmanuel R.
Job Details:
11/16/2023
"Replaced LED board, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near ,
Lucas R.
Job Details:
11/16/2023
"cx complaint unit not starting, checked unit found f5e1 latch code, latch failed diag, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W10810403 (lid lock assy LRVS), used 1 W10810403 (LATCH LRVS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Martinsburg, West Virginia 25401
Ezra M.
Job Details:
11/16/2023
installed control panel and tested
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Gaithersburg, Maryland 20882
Davonte
Job Details:
11/16/2023
"cx complained unit was making squealing noise, confirmed cx complaint. after taking uniit apart, could feel that idler wheel was seized. replaced idler, and all roller wheels. cx already had parts for unit. tested unit after replacing unit now working a should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Washington, Maryland 20744
Shawn D.
Job Details:
11/16/2023
"cx complaint unit is no longer cooling again. inspected unit both section room temp, amp draw is .4amps hooked guages up lowside 25inch vac high side 70, pressure equalized at 25. toook frreezer apart no uv dye found, compressor area did have some uv dye near drier but that is from before when i recovered the freon from the uv drier. hooked nitrogen up filled to 140psi and pressure started dropping 5 to 15 min in about 6 to 7 psi so soapy bubbled everything to find no leaks outside the cabinet. calledtechline documented issues and that unit cant be fixed. left cx with file number"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Port Republic, Maryland 20676
Shane B.
Job Details:
11/16/2023
"cx complaint is the unit not cooling well. cx said items seem warm in both sections, ice cream is sometimes soft and ice trays take to long to freeze. when i arrived unit was set a little warmer then recomended in RC and damper control in FC is set to recomended. my prob shows 10 in FC, 32 in RC. air ducts are clear. frost pattern is weak. i found comepressor pulling .51amps. unit has a SS issue and is trying to get FC to 0 causing RC to get to cold. ordering compressor and evap. schedule with SS tech when parts are avialable.; ordrng 1 W11579351 (evap) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Gaithersburg, Maryland 20877
Davonte
Job Details:
11/16/2023
"cx complained icemaker wasnt making ice. confirmed cx complaint. went to service to make icemaker harvest but didnt. after further inspection, saw that wires that are connected to the fc door were broken. unit will need new fc door. door on special order; ordrng 1 LW11026425 (door)"
We serviced a
MAYTAG ALL IN ONE W/D
Model MLG2000AWW
Near Chevy Chase, Maryland 20815
Sherwood
Job Details:
11/16/2023
cx complaint no heat. arrived confirm issue and installed part order. tested unit after installed unit is now heating correctly. repair complete
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/16/2023
"cx complaint cycles not drying and AF on screen, found f4e3, found flame weak and yellow due to lack of air flow, removed vent and flame turned all blue and pulled to end of tube, vent had hard 90s restricting air flow( see pics), shorted vent for cx retested thru diag and air flow came back 0 for good, tested all ops ok"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/16/2023
"CX complaint no ice.Ran test 120, the icemaker got stuck on 01. Ran test 97, no watrer fill. Disconnected fill tube from filter head, water came out during test, the fil tube was frozen. Heatrr good, ran test 66, confirmed 12Vdc sent to both heaters. Seems like the heater is not turnong on during nrmal operation. Ordering UI W11404238 and main control W11302582. Pre id icemaker anf fill tube to be used on return just in case.; ordrng 1 W11302582 (main control) and 1 W11404238 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bowie, Maryland 20715
Israel R.
Job Details:
11/16/2023
Installed new filter head and tested. Unit is dispensing and filling without noises. Uni is back to normal operations.
We serviced a
KITCHENAID WASHER
Model KAWE677BWH1
Near Chevy Chase, Maryland 20815
Sherwood
Job Details:
11/16/2023
cx complaint will stop mid cycle. arrived installed lid switch and tested after repsir unit is now advancing through cycles repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
11/16/2023
Replaced Control and UI plugged unit up and unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, District of Columbia 20017
Samuel R.
Job Details:
11/16/2023
replaced motor and tested unit still no chasnge.fouhd belt switch to be bad ordering belt switch W11247665; ordrng 1 W11247665 (belt switch)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Urbana, Maryland 21704
Justin S.
Job Details:
11/16/2023
replaced the motor and blower wheel and tested. the unit si now spinning blowing and heating good without any loud noises. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Arlington, Virginia 22204
Lloyd B.
Job Details:
11/16/2023
Cx complained of no lights. Inspected the unit and found a bad led board. Installed new board and tested and all lights now work. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Fulton, Maryland 20759
Emmanuel R.
Job Details:
11/16/2023
"Replaced icemaker and RH door gasket, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, West Virginia 25427
Ken M.
Job Details:
11/16/2023
"Data loggers installed, one in each compartment. Customer stated that the damper cover was left off during the last visit. Damper cover reinstalled. Scheduled customer for 1 week out to retreive the loggers.; schdld next appmnt for 11/22 WED !"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, Virginia 22201
Lloyd B.
Job Details:
11/16/2023
"Cx complained of a leak. Inspected the unit and could not duplicate the problem after watching it run for 27 min but, there is a wet spot under the motor where a leak happened. Unit needs new sump and motor assy; ordrng 1 WPW10605058 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Fairfax, Virginia 22031
Demonte S.
Job Details:
11/16/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker is stuck in the middle of a harvest cycle. Checked the voltage from the Ice Maker by putting the meter in slots L & N = 121.2 Volts. I then checked the Temperature in the Freezer Section. I'm getting 0.4 Degrees. I then checked the Refrigerator Section Temperatures. I'm getting 37.5 Degrees. Unit will need the Ice Maker. ; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/16/2023
CX complaint about door falling hard confirmed that spring from lh side was off from hinge put it back together & spring is working also found that digits are missing from ui found also a problem with console need parts; ordrng 1 W11460908 (console)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/16/2023
replaced leds & working
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/16/2023
"Cx complaint new outer door just installed had offcenter and dested nameplate.Confirmed complaint, nameplate offcenter and with a dent on. Attempted to remove nameplate, but I had to stop, I was unable to remove it without damaging the door. Reordering outer door W11600220 . Pre id nameplate to be installed on return. Advised cx reorder may not be approved since this is not a functional issue; ordrng 1 W11600220 (outer door.)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Laurel, Maryland 20708
Israel R.
Job Details:
11/16/2023
"Customer complaint unit has gas smell wgen oven is just on and it will not heat up. I tsted the unit and found the ignitor is turning on but it took a bit to open thee valve. And if it works she said that one side is hotter that the other. I tested the ignitor and i got 2.9 glowing red and turning on the valve. The ignitor is just slightly out of range. I notice the unit birner is flaring usually is sign of regulaor or valve. I ran a bake cycle and the unit turned on everytime and and i could not smell gas. The customer stated the top is good is only when they use the oven. Ordering ignitor, regulator and safety valve. 68 igniters at tribles, safety valve 8 at tribles. REgulator Office stuck.; ordrng 1 WP98014893 (valve-gas) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Stafford, Virginia 22556
Tanner B.
Job Details:
11/16/2023
"Installed new switches , tested unit . . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, Virginia 22314
Leon
Job Details:
11/16/2023
"Clients complained was the unit was making a lot of noise and the spend cycle. Confirm the issue and sing a video of the client showing us clothes inside the unit. The unit would not ripe up to high-speed.Even in diagnostic mode, the unit will not ramp up at high-speed. We checked the bearings and we checked the dampers. But Everything seems to work and to be tight It wasn't until we took some of the towels out the unit. The unit started to wrap up the speed to a high spend. But we did not hear the noises. The client showed us in the video and we ran multiple tests and did not hear the noises, but it was concerning that the unit wouldn't ramp up with such a small amount of clothes in the diagnostic mode and in the draining spin mode. Ordering a control board; ordrng 1 W11549931 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHZ02
Near Salisbury, Maryland 21801
Michael E.
Job Details:
11/16/2023
"CX complaint: gets warm, then back to normal intermitantly. Tested and verified complaint. 13 degrees in FC. 39 in RC. Ice ball on capilary but have full frost pattern. Defrosted capilary. Ordering evap harness. Cannot reschedule due to AIG; ordrng 1 W11050973 (evap harness)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/16/2023
"CX complaint: doesnt stop spinning. Tested and verified complaint. F0E5 error code. In diag cycle, agitator was shaking terribly. I stopped diag cycle at that point and looked under unit and found oil all over bottom of rotor. Ordering gearcase, rotor, stator, clutch and slider. Cannot reschedule due to lowes; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/16/2023
"CX complaint: right side screw cap coming out and catching door. Tested and verified comploaint. I could not get cap to seat properly. Ordering cap.Scheduled return visit for 11/27 AM, CX would prefer ME for return visit.; ordrng 1 W10795980 (cap)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Washington, District of Columbia 20008
Sherwood
Job Details:
11/16/2023
cx complaint display wont always count down after hitting start button. arrived and could not duplicate issue. gave unit a hard reset than ran a service diag on dw. everything checked out fine no error code or issues cx had. repair complete
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Alexandria, Virginia 22314
Leon
Job Details:
11/16/2023
Replace freezer door that had a dent in it
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Alexandria, Virginia 22314
Leon
Job Details:
11/16/2023
Replaced ovens front panel
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Laurel, Maryland 20707
Israel R.
Job Details:
11/16/2023
Customer complaint unit is making lous noises. I found the unit is making lous scraping noises. I found the unit will need pulley and suppot wheels. Ordering repair kit.; ordrng 1 4392067 (dryer repair kit 28.63)
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT12
Near Virginia Beach, Virginia 23452
Zachery R.
Job Details:
11/16/2023
"cx complaint unit not baking, checked unit, come to find open fuse, quoted cx for repair. cx owes $110 labor on return visit.; ordrng 1 WP9759243 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/16/2023
replaced parts icemaker cycled MUST WAIT 24 HRS
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Arlington, Virginia 22203
Lloyd B.
Job Details:
11/16/2023
Cx complained the unit did not start. Inspected the unit and found the belt was off. Reinstalled belt and tested and it popped off again. The wheel on the motor is broken. Ordering the MOTOR.; ordrng 1 W11364931 (motor)
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near McLean, Virginia 22102
Christian C.
Job Details:
11/16/2023
Cx complaint unit has an error. Inspected unit no display. Terminal block is good. Can hear beeps from display but no leds. Unable to test oven. Burners heat up.; ordrng 1 W10919303 (console) and 1 W11108634 (display) and 1 W11295990 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, Virginia 22207
Lloyd B.
Job Details:
11/16/2023
Cx complained the unit did not operate. Inspected the unit and found the normal and tough button do not work. Unit needs new console; ordrng 1 W11622490 (console)
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Washington, District of Columbia 20010
Samuel R.
Job Details:
11/16/2023
cx complaint unit is not wokring.inspected unuit and got error code f8e1.ran service test and found both valves to be bad and hardly have any water come through.unit is stacked and will need a 2nd tech.will need both hot and cold valves.; ordrng 1 2ndtech
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, District of Columbia 20010
Samuel R.
Job Details:
11/16/2023
"checked unit and unit checks out good,install was done bad and cx will contact builder to fix issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Washington, District of Columbia 20008
Samuel R.
Job Details:
11/16/2023
found sump not seated correctly.reinstalled sump properly and tested unit properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fulton, Maryland 20759
Emmanuel R.
Job Details:
11/16/2023
Upon arrival I picked up the damper box and it was rattling do i opeing it with the customer and the rear spring has frayed off. Reordering damper.; ordrng 1 WPW10479155 (reorder control)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stone Ridge, Virginia 20105
Richard B.
Job Details:
11/16/2023
"CX complant.burner gets sooty. prior diagnosis found unit needs burner base , burner cap and orriface holder. When installing parts , did find small bits of aluminum foil in the orriface holders . Installed all parts and tested unit. Working as designed. Adjusted simmer flame to simmering . job completed. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, Maryland 21209
Brian R.
Job Details:
11/16/2023
cx complaint is at times the unit has a small drip out of right front of the door. tested and checked unit. cleaned and adjusted door gasket and lower seal and did find a piece of foor in seal that may of been hold u or not letting seal sit flat. ran unit awhile and never saw a drip or anything. went over unit with them and advised to try a few more cycles and see how unit does. she will call back if needed. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Richmond, Virginia 23224
John P.
Job Details:
11/16/2023
"CX complaint unit not working checked unit found error codes f9e1, f5e3, f8e1, unable to test unit with door not latching. Ordering needed parts.; ordrng 1 W11565030 (Latch) and 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve) and 1 W11458345 (Drain pump)"