We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Davidsonville, MD 21035
David J.
Job Details:
11/16/2023
"Temps set at 37 and 0. Tested temp in freezer and its sitting at 40 degrees. Tested in RC and its sitting at 56 degree. Previous texts have come out and stated this unit need a new sealed system repair called last sealed system Tech and went over unit with him. Found compressor was very hot again and barely any Freon came from access ports. All evaporater fans are running perfectly fine. Condenser fan was running but found bluish green rust on a lot of tubes that were fixed. Using UV light I attempted to look for die, but could not find anything evident. Bringing back nitrogen as well to check for internal leaks .Spoke with ER about everything and he had stated we need to order multiple sealed system parts for return visit. Quoted customer for repair as she is going to call Whirlpool to see if they could cover the labor charge, she will let us know within 30 days from today. ; ordrng 1 W10300088 (Compressor kit) and 1 Wpw10239732 (Rc evap) and 1 Wpw10643261 (Fc evap) and 1 Wpw10143759 (Drier) and 1 W10240365 (Condenser) and 1 Sstech (Ss tech) and 1 Nitrogen (Nitrogen)"
We serviced a
JENNAIR DISHWASHER
Model jdb3200aws3
Near Crozet, VA 22932
Eric F.
Job Details:
11/16/2023
Confirmed cx complaint unit leaking from underneath. Found excessive suds buildup in unit. Advised cx to use less detergent and call back if issue persists.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS2
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/16/2023
Customer complaint unit is not heating properly arrived today and verified complaint found when oven is turned on the bake element is not lighting. Remove bottom pan and found brake in bake element power. Replaced bake element and reassembled unit tested unit is now working as intended. Customer paid in full job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Crozet, VA 22932
Eric F.
Job Details:
11/16/2023
"Confirmed cx complaint unit not advancing cycles. Found capacitor damaged, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lititz, PA 17543
Cody H.
Job Details:
11/16/2023
"CX complains unit icemaker is not working. CX is within manufacture warranty. FOund unit icemaker to not rotate or call for water when jumped, while uninstalling icemaker it began rotating, found harness for icemaker to have a short and is causing issues. Unit will need icemaker for repair.; ordrd 1 W11510803 (icemaker)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/16/2023
cx complaint unit came with rc door dented. inspected unit and verified complaint. replaced rc door with one shipped to cx. fluffed gasket with heatgun. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Lancaster, PA 17603
Cody H.
Job Details:
11/16/2023
Was able to access unit and replace console. Found unit vent gasket was warped and was causing moisture to short console. was able to reseat gasket and ensure proper fitment. Retested unit and unit now works as designed. No further work work needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Timonium, MD 21093
Shane M.
Job Details:
11/16/2023
installed new bin. unit working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/16/2023
"cycled power at breaker, wasnt getting 240vac to unit to heat . only l1 120vac to run"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/16/2023
"cx complaint unit wont power on, completely unresponsive. inspected unit and verified complaint. noticed water ontop of console and console peeling up. cx said water is because he just washed dishes, advised cx to be careful to not let water run ontop of console as console could get damaged. have 120v getting to control. control diagnostic led double blinking meaning communication issue. inspected vent and thats sealing good. ordering console cap, control, ui harness and ui in case it doesnt come with console. call cx to schedule return visit once we have eta on parts; ordrng 1 W11660284 (console cap) and 1 W11627526 (ui harness) and 1 W11672039 (control) and 1 W11632709 (ui)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/16/2023
i found timer and knob not working knob shaft came off repledced with id parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Baltimore, MD 21225
Alexander D.
Job Details:
11/16/2023
"cx complaint unit leaking and wont spin. inspected unit and verified complaint. found motor is seized, just hums when trying to run. found unit leaks within seconds of it starting to fill. found leak coming from drain pump and water is dripping onto motor. ordering drain pump, motor and coupler. parts in stock. call cx to schedule return visit once we have approval from contract.; ordrng 1 285753A (coupler) and 1 WP661600 (motor) and 1 WP3363394 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22601
Ezra M.
Job Details:
11/16/2023
"not drying properly. unit wobbling excessively as well. verified 242 vac at term block. ran unit, verified heating and good airflow, checked vents, clear. checked motor, found main harness not seated fully on motor, reinstalled connector, verified secure. leveled and stabalized unit."
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Baltimore, MD 21224
Alexander D.
Job Details:
11/16/2023
"cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 displayed upon arrival. cx has tried cycling power to unit but error came back. replaced console. tested unit. unit is now working properly. core charge is included in cost of console. subtracted 60.00 core charge from console. quoted 1075.02, paid in full with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Bucksport, SC 29527
Paul F.
Job Details:
11/16/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/16/2023
"7-1 9-1 10-2 8-2 ... customer stated that the unit will not fill. ckd for errors and fnd a faulty motor, vent assy, circuit issues and valve issues. the unit wouldnt fill, but shows a drain error... need parts..; ordrng 1 w11649995 (vent assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pikesville, MD 21208
Brian R.
Job Details:
11/16/2023
came out and replaced door and heated gasket to seal better. UI came on and unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Conway, SC 29526
Paul F.
Job Details:
11/16/2023
Installed new parts. Found unit dropping neutral when powering a load. Advised customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/16/2023
"customer stated that the unit was vibrating during spin. verified issue and fnd units feet not level. leveled unit, unit cks ok."
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near Baltimore, MD 21208
Shane M.
Job Details:
11/16/2023
cx complaint the ovens needs to flip flop. cleaning cleaning oven is on bottom. need a 2nd tech for help of removable.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Loris, SC 29569
Paul F.
Job Details:
11/16/2023
Customer complaint is unit is un even. Found both front feet where they meet the cabinet is damaged. Called techline they said that is an unrepairable issue.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Norfolk, VA 23513
Austin D.
Job Details:
11/16/2023
checked the unit and found that compressor was shot and running at 45 on the low side. cut out the drier and found that it was leaking out of the drier. called techline and advised them of my findings. was told unit is deemed unrepairable due to the unit being contaminated. cx should expect a call within 3-5 days. cx agreed.
We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near Reston, VA 20194
Jason A.
Job Details:
11/16/2023
CX complaint MW+O screen locks up & when pre-heating oven would not go past 325F. Replaced console &set model number date & time. Test MW + O heats. No error codes > JJ
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near ,
Paul F.
Job Details:
11/16/2023
Customers complaint is gas smell. Found pressure regulator leaking. NTO part.; ordrng 1 W11449506 (regulator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampton, VA 23651
Justin W.
Job Details:
11/16/2023
"cx complaint unit not washing. checked unit to find error codes f4e3,f7e1,f6e4. replaced sump and tested unit working as designed wwent over proper use and care for unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Baltimore, MD 21209
Shane M.
Job Details:
11/16/2023
"cx complaint wheel broken off rack. could confirmed, replaced right adjuster. unit working properly."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Newport News, VA 23608
Justin W.
Job Details:
11/16/2023
cx complaint of sharp edge on door. checked unit to find door separating leaving sharp edge to get cut on. ordering part to address sharp edge so no one gets hurt.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID HOOD
Model KVUB406GSS03
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/16/2023
"CX complaint lights not forking. Confirmed complaint. Removed filters, found lights disconnected from transformer. Reconnected, both lights turned on and worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/16/2023
dishwasher replaced sump and vent tested now moving water and replaced vent
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Marriottsville, MD 21104
Brian R.
Job Details:
11/16/2023
cx complaint is unit ran good and one day floor was soaked in the front. tested and checked unit. no codes found. had to test and run cycle. found 2 slight drips or water traces. will order parts needed as well as rescheduled for 11/27; ordrng 1 W11314648 (Bellow) and 1 W11524105 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bristow, VA 20136
Daniel J.
Job Details:
11/16/2023
dishwasher plastic melted on heating element and also top rack broken inspected and found knife on element stuck and side clip to rack still attached to hide rails replaced heating element and ordering rack adjusters paid in full by check; ordrng 1 W10703867 (heating element)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21216
Shane M.
Job Details:
11/16/2023
nstalled new gasket. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Frankford, DE 19945
Michael E.
Job Details:
11/16/2023
CX complaint: unit powers off intermitantly. Tested and verified complaint. F6E0 error codes which does not appear in documents. Googling error code was showing a control problem. Replaced door. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Baltimore, MD 21229
Shane M.
Job Details:
11/16/2023
"cx complaint the panel in fz is falling out, found clips broken on light housing. ordering light housing, bring back led.; ordrng 1 WPW10313917 (light housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/16/2023
washer pulley came off motor twice customer replaced just the pulley raised feet pulley mark on sheild sugguest new pulley and motor informed customer also vertical movement on wash plate very little grease on top of cam pulley paid service call fee decline qoute for motor and cam but also sugguested gearcase due to vertical movement on top end of gearcase
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Sykesville, MD 21784
Brian R.
Job Details:
11/16/2023
came out and replaced evao fan and turned everything on. fan comes on now. advised cx to give unit the next 24 hours to see how it does. unit is in a camper and no heat and its getting cold at night. went over all that with her and unit shutting down in the cold temps. unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/16/2023
"replaced control, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/16/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chambersburg, PA 17201
Drew B.
Job Details:
11/16/2023
when arrived foudn the unit to have the updated element took pics of the element and the old one they had replaced.. unit is updated and NEW ELEMENT has been successfully replaced already .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chester, VA 23831
Chris B.
Job Details:
11/16/2023
repalced ordered parts tested calibrated unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, DE 19967
Michael E.
Job Details:
11/16/2023
CX complaint: unit not running. Tested and verified complaint. I found that it starts when i press start button but stops as soon as i release button. Unit is tumbling and heating. Ordering start button switch. Cannot reschedule due to no one on site. House is not yet occupied.; ordrng 1 WPW10446920 (switch-pts)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Chester, VA 23831
Chris B.
Job Details:
11/16/2023
cx stated unit is under ext warranty advised cx to call ext warranty comp if cx calls back unit will need strike
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/16/2023
8-4 unit is giving a leak error. verified issue and fnd house line leaking into the dw pan and setting off the leak error.. customer is contacting lowes about the issue. the installed line has a made in fitting and isnt a 2 piece fitting as per wpl;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/16/2023
"Cx complaint is unit not cooling. Found the compressor to be seized and system empty. Ordering condensor, compressor, drier and coupler and evap. 4CT SEALED SYSTEM.; ordrng 1 W11578004 (evap) and 1 W11370574 (compressor) and 1 W11512423 (condensor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/16/2023
customer stated that the unit wasnt keeping temp. verified issue and fnd unit at 11 in the fzr and 38 in the ff section.. the highest temp she reported was 22 and the lowest was 5.. unit will need the control; ordrng 1 w11594670 (control box assy)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/16/2023
Cx complaint is unit giving f1e0 error code. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Chambersburg, PA 17201
Drew B.
Job Details:
11/16/2023
cx complaint unit was smoking when they ran broil element and were nervous. when arrived i ran the broil element but found they had accidently just reached inside and placed the cookie sheet inbetween the broil element and the top of oven causing the pan to just cook to the element and leave markings and burned it causing smoke.. i ran unit broil after removed and reached temp no adnormal smells and or smoke sightening unit is safe and foudn the bake element was pressing against the lower rack because it wasnt in the groves was just resting on element.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EWH23
Near Brookeville, MD 20833
Davonte
Job Details:
11/16/2023
cx complained unit light bulb wasnt working in the microwave. couldnt confirm cx complaint.unit bulb is working in the microwave as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM03
Near Newport News, VA 23608
Justin W.
Job Details:
11/16/2023
verified mod and serial. called techline spoke to Liam. unit deemed unrepairable
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/16/2023
cx complaint unit not heating. inspected unit and verified complaint. heater and tco test good. unit is getting steady 240v while running. found relay on control is only sending out 66v intermittently even with unit not running. also only have 10v coming from other side that comes from centrifugal switch on motor. ordering control and motor. call cx to schedule return visit once we have eta on parts; ordrng 1 279827 (motor) and 1 W11633114 (control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/16/2023
cx complaint is the unit leaking water onto the floor and the right RC door gasket being torn and the gasket not staying in place. confirmed all complaints. gasket it torn at top middle of right RC door and the gasket will not stay in the groove along the top of the door. i pushed it back in but it falls out after opening/closing door a few times the groove seem deformed and is not holding the gasket tightly. i could not replicate the leak issue. ran water dispensors and cycled/filled IM. no water on floor of FC or RC. no ice build up on evaps. pulled unit out and found drain pan is very dry. found water stains under compressor which line up with drain tube. removed tube and found it to be blocked by debry. cleared line. poured water through drain tube drains into pan now. orderin door.; ordrng 1 W10849511 (dor-fip) and 1 W10917313 (gasket-dor)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Littlestown, PA 17340
Bernard M.
Job Details:
11/16/2023
"CX complaint unit makes noise. Ran normal cycle and unit made high pitched sqealing. Removed front panel and inspected pulley, found no belt markings and was able to rotate drum and watch pulley and belt move without noise. Belt has no damage. Re-assembled unit and ran normal cycle and it no longer made noise. Gave cx quote for pulley replacement and thery'll continue to use. Will call back if noise occurs. Cx paid $139 service fee."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Waldorf, MD 20601
Shane B.
Job Details:
11/16/2023
cx complaint is the unit is very loud during spin. confirmed complaint. spun basket by hand and it makes a loud rumbling/grinding noise bearing in gearcase is failed. i found no error codes saved. ran service cycle. unit completed the cycle with no other issues but the noise. inspected under unit and found oil dripping form gearcase. all other parts looked undamaged. no signs of wear. rotor bolt was tight. suspension feels fine. ordering gearcase. schedule when approved.; ordrng 1 W11393685 (gearcase)
We serviced a
AMANA OVEN
Model ACR4303MFB7
Near Baltimore, MD
Shane M.
Job Details:
11/16/2023
cx complaint the unit isnt heating. found 240v to terminal. no power to control. ordering board.; ordrng 1 W11536794 (control)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
11/16/2023
"exited demo, tested unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Silver Spring, MD 20910
Brian F.
Job Details:
11/16/2023
"Cx states unit making loud noise during cycle, sounds like loose change rattling inside. Tested and confirmed, opened unit, found loose bearing cover on motor drive shaft, belt shavings inside. Ordering motor, belt, and idler pulley.; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22209
Christian C.
Job Details:
11/16/2023
Cx complaint right RC door makes a loud clunk when closing door and does not fully seal. Inspected unit found door sometimes does not fully close and you have to lift door to make it close. Found right gasket defective.; ordrng 1 W10830046 (gasket) and 1 WP12028505AP (closure cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/16/2023
"Cx complained the unit made noise. Inspected the unit and found in step 121 in diagnostics, the damper was loud. Unit needs new damper; ordrng 1 WPW10594329"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/16/2023
"customer stated that the unit was making a noise. verified issue and faulty idler. changed idler assy, unit cks ok.."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Dunn Loring, VA 22027
Christian C.
Job Details:
11/16/2023
Cx complaint clean light is on. Inspected power cycled unit. Ran through clean cycle. Light went out. Cx paid for service call.
We serviced a
WHIRLPOOL FREEZER
Model wrtx5028pb00
Near Lancaster, PA
Cody H.
Job Details:
11/16/2023
Was able to access unit and replace parts per previous visit as well as seal linner. Unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MB0
Near Clear Spring, MD 21722
Ken M.
Job Details:
11/16/2023
Customer complaint is that the oven is running over 30 degrees cold. Unit tested and the oven during preheat failed to reach 350 when the oven stated it had. Unit has a bad sensor.; ordrng 1 W10833885 (sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/16/2023
Cx complaint is unit giving lock error. Found the keypad lock to be on. Turned off keypad lock and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Reston, VA 20194
Jason A.
Job Details:
11/16/2023
CX complaint DW handle loose & makes noise. Checked hardware is tight & replace handle. Noise & still loose > JJ; ordrng 1 W11505430 (Front panel SS) and 2 W11157086 (nut 2 needed)s and 2 W10826179 (screw 2 needed)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Springfield, VA 22153
Demonte S.
Job Details:
11/16/2023
Inspected the unit. Found that the cx is saying that the Console has a crack. Checked the Console. Console has a crack. Unit need black Console. ; ordrng 1 W11612307 (CONSOLE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Sterling, VA 20164
Jason A.
Job Details:
11/16/2023
CX complaint FRIDGE water leaks. Replaced FC door. Forst buildup on FC evap cover - see SDpics. Cleared ice & test defrost heater. Checked seals & water & ice dispense. Compressor runs. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/16/2023
F7e4 basket reengagment failureF1e2 motor drive module over voltageCx complaint unit would not spin arrived today and verified complaint. Found error codes above. Ran test cycle and found during spin unit would slowly try but only agitator would move. Disconnected power and went under unit. Remove rotor cover and found metal part of slider to have separated from plastic part. Removed and replaced slider. Tested unit and now spins properly. Recalibrated unit job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mount Airy, MD 21771
Justin S.
Job Details:
11/16/2023
replaced the sump again and tested. the unit is now filling washing and draining good. dont see the unit leaking any. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Washington, DC 20007
Sherwood
Job Details:
11/16/2023
cx complaint top 2 lights out. arrived installed leds now all lights are on and working correctly. repair complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Herndon, VA 20170
Jason A.
Job Details:
11/16/2023
CX complaint FRIDGE RC items in bin 2nd from the bottom are freezing. Found damper door open. Tried to cycle damper in diagnostics. Taped over opening temporarily. Part OOS - JJ to RETURN > JJ.; ordrng 1 W11359430 (Diffuser assym incl thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/16/2023
"Cx complaint leak from left lower corner.Ran diag, no errors. Inspected unit, found marks of water and detergent passing trough the tub seal on the top corner on thr left side. Ordering tub gasket W11483553. Return visit 11/29/23; ordrng 1 W11483553 (tub gasket)"
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Washington, DC
Samuel R.
Job Details:
11/16/2023
replaced parts and tested unit.now working properly and good flame color.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waldorf, MD 20602
Shawn D.
Job Details:
11/16/2023
cx complaint unit stopped making ice. inspected unit and found freezer at 9 fridge 36 ice bix fan running ice maker on optics working. i ran test 56=e5. reset power to unit and ran test 57 and completed harvest then back to 56 and show e0 nowtest 45 filled ice maker with water. ice maker maybe just fine ice maker is on back order. i informed cx unit might be good to go or needs ice maker is on back order. cx is going to keep an eye on ice maker and will call us back if still having issue
We serviced a
KITCHENAID ICE MAKER
Model KUID508HWH00
Near Dulles, VA 20166
Jason A.
Job Details:
11/16/2023
CX complaint ICEMAKER made a few batches of ice then stopped. Checked valve getting only 4.7VAC. Recirc pump is working so control has 120VAC. CX piad in full part in stock. Office 9 - 5 hours > JJ; ordrng 1 W11034363 (control)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Millersville, MD 21108
Israel R.
Job Details:
11/16/2023
Customer complaint unit is making a loud noises when the compressor turns on. I found the unit is not noisy when i got here and when i opne the door i coan hear the noise and when i close it would go away. I level the unit and the unit is not making noises anymore. The customer stated that is hard to believe that is all it was. I can hear the noise anymore. I can hear a noise coming from the evap fan weh i open the door the fan rattles then speeds up and goes quite. I thing the fan may be the issue. The customer is going to call us back if the other noise comes back. FAn is special order and call customer when part is available.; ordrng 1 W11631623 (Motor evaprtator)
We serviced a
JENN-AIR COOKTOP
Model JGD3430BB00
Near Herndon, VA 20171
Jason A.
Job Details:
11/16/2023
CX complaint COOKTOP knobs loose. Found bezels adhesive melted from heat. Cleaned surface & used adhesive to secure bezels so spills do not get into switch harness. flame performance & ghost sparking. Parts OOS > JJ; ordrng 5 W11544657 (bezels)s and 1 W11106057 (restrictor plate) and 1 W10905834 (filter screen)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/16/2023
"Could not confirm cx complaint excessive noise. Let unit run until it got up to temperature, decibel level stayed between 55-65 decibels. No grinding or clipping noise, just the sound of the drum turning. Advised cx if noise reoccurs to call us back and play it for us."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Chantilly, VA 20152
Richard B.
Job Details:
11/16/2023
"CX complant. No light in microwave. Inspected unit and found light still out in microwave , Removed old bulb to conferm , Reordering light bulb. Further work needed., In stock. RB; ordrng 1 W10886919 (bulb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Walkersville, MD 21793
Justin S.
Job Details:
11/16/2023
replaced the ice maker and reset power to the unit. ran test 57 and the ice maker does a full revolution and completes the harvest. test 45 the unit fills good. the unit is now good
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/16/2023
cooktop complaint middle burner knob split at shaft nolonger attached failed knob customer stated first time trying center knob was recently and knob failed while goign to start burner informed customer cosmetic damage not covered after thirty days will reach out to builder informed customer of price of knob
We serviced a
MAYTAG DRYER
Model MEDB765FWO
Near Burke, VA 22015
Demonte S.
Job Details:
11/16/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked the Heater Element. I'm getting Open Line. Unit will need the Heater Element & T.o.d. Thermostat. ; ordrng 1 279973 (Whirlpool Dryer Thermal Cut-Off Fuse) and 1 WP3387747 (Whirlpool Dryer Heating Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Olney, MD 20832
Davonte
Job Details:
11/16/2023
"cx complained unit IM wasnt making ice after being replaced. confirmed cx complaint. Ran test 56 for error codes e5. bad icemaker thermistor. ran test 57, unit completed the harvest. ran test 45 unit filled with water. Had cx turn power off to unit, rechecked unit for error codes and didnt have any. I believe error code was still stored in unit after IM was replaced. advised cx to call backmif unit still isnt making ice"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Baltimore, MD 21212
Shane M.
Job Details:
11/16/2023
cx complaint of gas smell plus unit isnt heating properly. found sparking issues after reaching preheat temps. called safety, ordering spark module w ignitor.; ordrng 1 W11162730 (sparkmodule) and 1 W11524031 (ignitor)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/16/2023
"cx complaint unit making humming sound, checked unit unit displaying f8e1 long fill, f0e3 overload fault, f0e9 off balance pause. cleared faults, ran test cycle. noticed inlet hose is connected to leak detector that causes slow water flow, calibrated and tested again, no faults, advised cx to have maintenace to remove leak detector and if issue persist call back with job#"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Baltimore, MD 21239
Shane M.
Job Details:
11/16/2023
the unit isnt draining. found broken wire at drain pump. ordering lower harness.; ordrng 1 W11591637 (harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/16/2023
Cx complained the unit did not drain. Inspected the unit and found a broken harness at the drain pump. Fixed the connection so the cx can use the unit. Unit needs new harness; ordrng 1 w11590868 (harness)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dagsboro, DE 19939
Michael E.
Job Details:
11/16/2023
CX complaint: No power. Tested and verified complaint.No response at console. We do have 120 vac into control but LED not lit at all. Ordering control and console (just in case). Cannot reschedule due to AIG; ordrng 1 W11419171 (control) and 1 W11478526 (console)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/16/2023
at times display will go black and become unresponsive and at times lights in microwave stays on tested opening and closing of door each time light went off when closed orderig console no errors stored showing sp order also ordering hinges and arm incase there is a issuse with hinges on return no signs of corrently failing; ordrng 1 W11600321 (console) and 1 WPW10128850 (arm) and 2 W11598235 (hinges)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waldorf, MD 20602
Shawn D.
Job Details:
11/16/2023
"cx complaint unit is making a clicking sound. inspected unit then checked for errors had none, ran service cycle and when agitating i heard clicking noise and when spinning. checked under unit to find the belt is about to break. spun basket by hand and it does seem like gearcase has a tight and motor sounded loud when spinning. ordering gearcase, motor, capacitor, slider clutch and belt for return; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Earlysville, VA 22936
Eric F.
Job Details:
11/16/2023
"Freezer temp 29 degrees. Fridge temp 33.6 degrees Fridge set at 40 degrees, freezer at 4 degrees. Unit over cooling fridge and under cooling freezer. Unit components work properly in test mode but after test mode unit failed to start compressor until third attempt, first two attempts the relay clicked on then back off after a moment. Ordering start relay and capacitor and boards in the event there is a dc voltage feedback issue.; rqstng P&A on 1 WPW10356039 (cntrl-elec), ordrng 1 WPW10235488 (cntrl-elec) and 1 WPW10260370 (start-dev) and 1 WPW10662129 (capacitor) and 1 WP218887 (condenser fan motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bryantown, MD 20617
Shane B.
Job Details:
11/16/2023
"cx complaint is the unit shutting off in the middle of the cycle. cx says the unit starts running and heating then stops after running for a while, display shows 'sensing' but unit is not running. cx cycles power and it starts running again. issue has been happening more frequently recently. no error codes saved. in diagnostics the moisture sensor is not seeing a change when wet rag is held against sensor. tested sensor at the board. it is getting a reading when sensor in drum is touched. i called techline with my findings. they recomeneded replacing the control board and drive motor as it may be overheating and stopping.. ordering both parts.; ordrng 1 W11525997 (control board) and 1 W11549461 (drive motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/16/2023
CX Complaint is the unit isnt washing. Inspected unit and found error F4E3 motor error ran diag and found sump is bad getting power not washing. Unit needs sump CX needs to speak with her partner before accepting work to be done. CX paid SVC; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/16/2023
"Unit not coming on/ strike failed .. replaced strike .. tested power to control, getting 120vac to control . no lead flashing on control .. tested the drain pump at control, reading 20ohms, not shorted .. unit needs new control , ui and latch; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
11/16/2023
installed data loggers. 1 in FC section and 1 in RC section. made sure light was blinking on both. set up return date for 11/27.; schdld next appmnt for 11/27 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/16/2023
Installed all new leds . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Springfield, VA 22151
Demonte S.
Job Details:
11/16/2023
Inspected the unit. Found that the cx is saying that the cabinet has a dent on the left side of the cabinet. Unit will need the cabinet. ( Will need two techs & this will also need to 2 counted. ) ; ordrng 1 W10676680 (Whirlpool Washer Cabinet Wrap) and 1 W11178521 (Whirlpool Nameplate)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Arlington, VA 22206
Leon
Job Details:
11/16/2023
Replaced all parts on unit then tested unit everything worked as it should
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/16/2023
"cx complaint not turning on, found 0v at terminal, found breaker half tripped, reset breaker lever seems weak, found proper 116/117/241at terminal, door switch in tact, found open thermal fuse, replaced fuse , tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Mechanicsville, MD 20659
Shane B.
Job Details:
11/16/2023
installed all ordered parts. ran calibration cycle and servie cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Lancaster, PA 17601
Justin L.
Job Details:
11/16/2023
Cx complaint they were doing a medium size wash of baby clothes when they heard banging. Found washing machine banging around and unplugged. Was able to access unit and found that the suspension bushing in the front right corner of the unit failed. Found that the tub had then preceeded to spin and bow out the cabinet of the unit and cause damage to the dryer next to it and the wall. Contacted techline. Contacted tradecare. Also spoke to SG ordering parts and 2 call count for time needed. Tub and basket will ship to cx who will contact for return; ordrng 1 W10371566 (outer tub) and 1 W11665968 (lower harness) and 1 W10596395 (cabinet)