We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23606
Orbie
Job Details:
11/06/2023
replaced dryer repair kit. unit working as designed
We serviced a
JENNAIR RANGE
Model JDS9860CDB00
Near Sterling, VA 20165
Jason A.
Job Details:
11/06/2023
CX complaint RANGE controls partially working.Replaced console & cooling fans working. Preheat bake / broil / convect. & test all cooktop burners woking > JJ
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Woodstock, MD 21163
Robert L.
Job Details:
11/06/2023
"cx complaint oven door not aligned, confirmed doro out 1/8' to left also found front panel bowed in , also gasket triengles not staying on both lower sides, unit not level leaning left,cx to adjust level, ordering front panel, nameplate and door gasket; ordrng 1 W11600222 (panel stainless) and 1 W10909682 (nameplate) and 1 W11676903 (gasket)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx complaint unit not drying, making noise, checked unit found warped blower wheel rubbing in cabinet, also found 2 stiff rollers and stiff idler, replaced blower, wheels and idler, tested, unit working as designed.; ordrng 1 WP697772 (blower wheel LRVS) and 1 W10837240 (idler pulley LRVS) and 2 WPW10314173 (support LRVS)s, used 1 WP697772 (WHEEL LRVS), 1 W10837240 (BRACKET LRVS), and 2 WPW10314173 (support LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
11/06/2023
CX Complaint is the light are going out again. Inspected unti and found the FC light is causing lights to go out Specil project. Cover P+L Ordeing LED Kit; ordrng 1 W11683243 (LED KIT)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/06/2023
Replaced belt from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/06/2023
Replaced basket and pump unit tested and is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/06/2023
replaced cooktop
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Freeland, MD 21053
Drew B.
Job Details:
11/06/2023
carrived to install poarts foudn the unit to have completely lost cooling. i found no frost pattern and fans to run and condsenor is free of lint and also cond fan runs.. will need a 3 count ss repair for loat of cooling. temps were 75degrees both section ran test 4 and compressor comes on and fans switchs compartments SS REPAIR nneded. call when aporoved with the cps contract call to reschd.; ordrng 1 SSTECH (SS TECH) and 1 3COUNT (3 COUNT) and 1 W11492867 (EVAP) and 1 W10779331 (comnpressor) and 1 WPW10143759 (drier)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Chesapeake, VA 23321
Justin W.
Job Details:
11/06/2023
replaced spark module and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
Cx complained the unit leaked. Inspected the unit and found that there is a drip from the middle of the sump underneathe. Unit needs new sump assy. Cx declined service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Triangle, VA 22172
Tanner B.
Job Details:
11/06/2023
"CX Concern the unit beeping and not stopping/ water on floor from the lower right hand side of unit . found water in float tray, no sign of leak from underneath or at valve/ valve connection .. water.. ordering door / tub seal and the nuts that secure the third rack just incase. couldnt repliacte leak ..; ordrng 1 W11483553 (tub seal) and 2 W11545286 (nut)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB
Near Baltimore, MD 21218
Dustin F.
Job Details:
11/06/2023
"cx complaint: Drawers getting stuckInspected unit, found packing in back corner was lodged preventing left drawer from comming out. pulled styrophoam packing out and reseated drawers. tested unit, unit working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Lancaster, PA 17601
Justin L.
Job Details:
11/06/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
"Cx complained the unit would shut down early and click and wouldn't start for a while. Inspected the unit and found no error codes and could not duplicate the problem. Placed a wet towel on the sensor and ran on a sensor dry and the time increased and decreased as the towel dried. Cx says they cleaned the vent prior and they may do 5 loads a day and it sounds as if the unit overheats, the motor, but is currently working as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wilmington, DE 19802
Taylor F.
Job Details:
11/06/2023
Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
"Cx complained of a noise at the start of the cycle. Inspected the unit and could not duplicate the problem. In diagnostics, there is one code for off balance but is unrelated to the sound the cx says they hear. Ran the unit several times with no noise. Cx says they will record if it occrus again"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/06/2023
CX Complaint is the the unit is making noise and frost in FC. Inspected unit and found the air damper is making noise when opening and closing. Also found the track in FC not closing properly fixed track and FC door is closing properly. Ordering Damper; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Millsboro, DE 19966
Michael E.
Job Details:
11/06/2023
Replaced door trim as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lanham, MD 20706
Leon
Job Details:
11/06/2023
"Customer complaint was the unit was leaking from the right hand side. Confirm the issue seemed that the evaporator and the refrigerator wasn't completely frozen over, but the bottom right hand side of the evaporator in the refrigerator it was completely iced over. And the client was unable to pull out that bottom drawer. Because The Wire was completely frozen inside of the refrigerator removed everything out. The refrigerator defrosty evaporator and cleared out the drain line. Seeing that the evaporator draw tray was Deformed, it was allowing cool air inside of the evaporator ordering new evaporator draw tray.; ordrng 1 W11457241 (Evaporator Drain Pan)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Ashburn, VA 20147
Ricky E.
Job Details:
11/06/2023
"8-1 0-2 0-1 5-2 customer stated that the unit wasnt sping in cycle, but will spin in selected cycle only.. verified issue and fnd an error for faulty water valves and the unit is saying a load was in cleaning. this states a comm fault... need parts... will need a 2nd man due to being stacked; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 2 2man (2 man)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/06/2023
CX Complaint is the unit lights arent working. Inspected unit and found the pantry ui is out disconnected harness and lights came back on. CX was qutoed and has to talk with partner and will call in if they want to fix it.; ordrng 1 W11170612 (Harness)
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Ashburn, VA 20147
Ricky E.
Job Details:
11/06/2023
"customer stated that the unit was out of balance during spin. verified issue and fnd loose motor bolt and left rear foot not down. leveled unit and reinstalled bolt, unit cks ok.."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/06/2023
replaced drain pump and started cleaning cycle to pump water than started ice cycle no leaks visable
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/06/2023
"tech line TJ, wp2158826, 4318168.per tech line the compressor isnt failing but is making a harmonix. tech line stated to dampen the compressor lines... need parts..; ordrng 4 WP2158826 (dampener)s and 4 4318168 (sealer-thrm)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Lancaster, PA 17603
Sal R.
Job Details:
11/06/2023
"CX complaint is that 2 buttons on the left side of the control are not funtioning. I found that the buttons are indead not allowing selections. I am reordering 1 control console (W11622490) and 1 main control (W11410066). Once the parts are avsalible , please have someone formt eh office call to set a return date.; ordrng 1 W11622490 (console control) and 1 W11410066"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lorton, VA 22079
Demonte S.
Job Details:
11/06/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't starting a cycle. Checked the power to the unit. L1 to N = 123.4 Volts. L2 to N = 123 .2 Volts. L1 to L2 = 247.6 Volts. I then. Checked the Door Switch. Door Switch is turning in the inner Drum light Off / On. Checked the Thermal Fuse. I'm getting Open Line. Installed new Thermal Fuse. ( The Thermal Fuse that office sent out was defective. Pulled a new one from Vent Stock.) Tested the unit. Unit is heating. Unit is working as Designed. ( I advised that the cx that they need to have a Vent company come out and clean the Vents. ) ; used 1 WP3392519 (Whirlpool Dryer Thermal Fuse ( DS / Vs)) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/06/2023
Cx complaint unit not heating. Was able to access unit and found no heat. Removed element and ohmed out to OL. Replaced with pre-id and found poor airflow. Removed housing and found full of lint. Removed and tested unit now operating as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLQ2
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/06/2023
"replaced seal door would not close, replacement seal too large, unable to replace valve, hot water at sink would not shutoff, dishwasher hose split at hot water sink inlet, advised cx to contact plumber and contact office when repaired.; ordrng 1 W10542314 (seal)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Lancaster, PA 17603
Justin L.
Job Details:
11/06/2023
"Was able to access unit and cut into ssytem to find partial charge. Replaced compressor, drier, and evaporator. Pulled unit in 28 in vacumm which held and charged with 43G R600 and unit began developing frost pattern. Informed cx to give 24 hrs to cool no further work needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Dover, DE 19901
Taylor F.
Job Details:
11/06/2023
Cx compalint is unit making a grinding noise. Found the source of the noise to be a plastic cat toy that was pushed under unit and making contact with pulley. Removed object and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Orbie
Job Details:
11/06/2023
"cx complaint unit not locking. checked unit verified complaint. unit will not start a cycle. drain pump 19.8ohm, lid latch blue-white 105ohm closed, OL open. replaced control with new control, facia won't turn on now. put old control back into unit. unit will now start a cycle. calibrated unit. unit appears to be working as designed. if cx calls back send tech back out with (W11643702) panel ctrl, (W11481116) facia ctrl, (W11513246) control. completing job unless cx calls back"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Taylor F.
Job Details:
11/06/2023
Cx complaint is top spray arm is defective and not staying on. Found the issue to be with the spray arm and not with the manifold. Replaced spray arm from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Nottingham, PA 19362
Justin L.
Job Details:
11/06/2023
Was able to access unit and replace part. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx complaint unit not cleaning, checked unit found no codes at this time, ran diagnostics, wash motor failed, heater good at 12 ohms from control, motor 8.7 ohms, mechanical failure in motor, also found leds failing in control; ordrng 1 W10906426 (control) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details:
11/06/2023
"Upon arrival i had -16 in FC. 36 in RC. I replaced the damper, control and control harness as per prervious diagnosis. Prograsmmed engineering code. Tested unit and it is now working properly. Note: when programming control, i found engineering code was hand written on MS label. The only printed thing that may have been a code was 30 but nothing on label to show what the 30 represented. If problem persists, double check engineering code first. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/06/2023
installed new valve tested with leak detector no beeps after cutting off
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Chesapeake, VA 23321
Justin W.
Job Details:
11/06/2023
cx complaint unit not working. checked unit to fidn thermal fuse testing good. found belt bad due to tensioner pulley seizing up. scheduled cx for 11/10/23.; ordrng 1 4392067 (kit 28.63)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/06/2023
"came out and replace all parts on unit , steamed gasket checks good with no air gaps . unit is now running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Bethesda, MD 20816
Samuel R.
Job Details:
11/06/2023
cx complaint unit is displays f8e4 inspected unit and got no error code.found no signs of leaks.checked float switch was good.call pwh to get clear door to make sure the unit is not over suds.spoke with ale to reschudle.; snapped 3 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/06/2023
"cx complaint not drying, top rack falling out and random leak, found end cap off top rack found in base, reinstalled end cap and top rack, found no rinse aid in unit, found no errors stored, demonstrated heater working, unit leaning forward, was able to adjust forward, any further would need to be uninstalled, refered cx abck to installers, cx to buy rinse aid, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/06/2023
"auth# from tradecare team, parts and labor. cracked panel for main control .. ordering panel; ordrng 1 W11249297 (panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17109
Cody H.
Job Details:
11/06/2023
"CX complains unit overflowed from stand pipe. CX had plumber clear stand pipe and wants to ensure unit will not overflow again. CX has concerns about placement of new standpipe as well, technician advised cx the placement of the standpipe from the plumber is not ideal and would reccomend being moved away from the electrical outlet. Ran unit through auto test to get about 1 gallon of water into unit for testing, unit was able to discharge 1 gallon of water through stand pipe effectively. Ran unit in clean wash cycle to fill unit and drain to ensure no issues, unit drained all water without overflowing. Unit is working as designed, no further work needed. CXEMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20152
Daniel J.
Job Details:
11/06/2023
installed encoder and control per notes enter diag cycle found unit leaking and nonstop draining tilted back found pressure hose not connected to pressure port tested again now complete with no errors
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/06/2023
Cx complaint is that the unit is not heating. Upon arrival I found that the unit is spinning the drum but is not heating. I verified that the icoming voltage was correct 121/121/243. I tehn accessed the rear of the unit. I found that the tco was reading OL I also found that the hi limit thermostat was reading OL. I was able to replace them with the TCO kit that was pre Id'd. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Dillsburg, PA 17019
Fred G.
Job Details:
11/06/2023
i was able to access unit and replace the IM as per previous visit. tested IM and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MED6000XW1
Near York, PA 17404
Sal R.
Job Details:
11/06/2023
"CX complaint is that the unit had a thermal event. I arrived to the home and foun d the unit outside in the driveway with the top panel removed formt eh unit. I found that the unit had a thermal event at the control board . CX informed me that the unit was being run while no on was home. When she arrived home she could smell the thermal event. and called the local fire Dept. No injury or propertey damage to report. CX is having a resteration co. into the hmoe to help remove the smell caused by Therm. event. I called WP Safety Team and explained my findings. No repairs to be made. I was informed to provide CX the Safety Team contact number so CX can reach out to them. WP Safety covered service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Manassas, VA 20110
Richard B.
Job Details:
11/06/2023
"Cx complant, Not cold enough in fridge. Inspected unit and found unit needs control , Found no ice blocking vent holes. Installed new control with thermister . Found frsh food door too low and not sealing at the top. Raised door with existing washer , door sealing good now. Job completed. RB"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Newport News, VA 23606
Orbie
Job Details:
11/06/2023
cx complaint unit not working. verified complaint. found worn cam and broken shifter causing shifter not to shift between agitate and spin. replaced shifter and cam. tested unit. appears to be working as designed. cx pif.; ordrng 1 W10721967 (drive pulley OA/VS) and 1 W10913953 (actuator OA/VS)
We serviced a
WHIRLPOOL WASHER
Model MLE2000AYW
Near Falls Church, VA 22046
Christian C.
Job Details:
11/06/2023
Cx complaint unit is making a rattling noise. Inspected unit found gearcase defective. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Manassas, VA
Richard B.
Job Details:
11/06/2023
"CX complant. seal torn. Inspected unit and found door gasket defective . Replaced door gasket but when heating gasket to remove wrinkles, gasket melted . Reordering door gasket. Further work needed. RB; ordrng 1 w10917313 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bridgeville, DE 19933
Frederick R.
Job Details:
11/05/2023
CX complaint is fridge still noisy. Inspected/tested and verified the sound was coming from evap fan area. Took FC apart and ran fan and located noise coming from fan housing. Installed insulation tape at key points of contact to get rid of noise. Ran unit for about 10mins and noise did not come back. Unit working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Seaford, DE 19973
Frederick R.
Job Details:
11/05/2023
Replaced inlet valve and control per prior diagnosis. Also fixed start button. Rubber grommet had fallen out. Calibrated and tested after repair and the WM in now working properly. Also suggested to CX to get hose screens for his cold water line to valve. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Georgetown, DE 19947
Frederick R.
Job Details:
11/05/2023
"CX complaint is no cool. Replaced compressor, evap, drier per prior diagnosis Pressure tested unit with nitrogen after repair. Vac'd down to 30in. Filled with 55g of R600a. Final LS pressure was between 12-14 in vac. Informed CX 24-36 hrs for unit to get to temps. Job is complete; ordrng 1 W11506635 (coupler FRVS), used 1 W11506635 (COUPLER FRVS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Lewes, DE 19958
Frederick R.
Job Details:
11/05/2023
Arrived at CX house and found I had no infinite switch for job. Was going to replace element but wrong one was ordered. Ordering proper parts. Both in stock. Rescheduled CX for Wed 11/8/23.. After 9 am..; ordrng 1 W11517959 (element LF) and 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Milton, DE 19968
Frederick R.
Job Details:
11/05/2023
Replaced all parts per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Chesapeake, VA 23321
Austin D.
Job Details:
11/04/2023
came out to resovle the issue. disassembled as needed. replaced all parts and put the unit back together. calibrated and tested the unit. unit passed all tests. collected payment for labor. ticket is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW
Near Suffolk, VA 23434
Austin D.
Job Details:
11/04/2023
replaced the parts and tested operaton. unit is good to go
We serviced a
MAYTAG WASHER
Model MDB4949SKZ0
Near Dillsburg, PA 17019
Drew B.
Job Details:
11/04/2023
replaced and now checks good
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chesapeake, VA 23321
Austin D.
Job Details:
11/04/2023
"checked the unit and found that the service pointer is describing the complaint given by the cx. tested the motor and cap. they passed. issue can be intermitten so i replaced the cap, motor, and harness. unit is good to go.; ordrng 1 W11283592 (motor ar vs) and 1 W11395618 (cap ar vs), used 1 W11283592 (motor ar vs), and 1 W11395618 (cap ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Locust Grove, VA 22508
Robert W.
Job Details:
11/04/2023
"Replaced Gearcase, Actuator and clutch unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near York, PA 17403
Drew B.
Job Details:
11/04/2023
replaced lid latch per previou tech notes and no controls needed and unit locks and ran through all test cycles and checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEE00
Near York, PA 17402
Drew B.
Job Details:
11/04/2023
cx complaoint that unit is not cooling the rc section but in test mode the damer is opening and closing i found the unit to havefan operation and excessive ice build up.. defrost failure is present. will need WPW10290745 nd paid in full via check. call to reschd; ordrng 1 WPW10290745 (harness defrost fc)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/04/2023
came out to resolve the issue. temp was 40 and 0 upon arrival. replaced support and thermistor. put the unit back together. tested operation. unit is good to go. advised cx to give it 24 hours and if temp issues persists to please call the office. cx agreed.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Culpeper, VA 22701
Robert W.
Job Details:
11/04/2023
CX complaint is the unit isnt drying properly. Inspected unit and found unit is dryeing properly Element and sensors are good did find door gasket has failed and is allowing all heat to esape the door. Ordering Seal and adhesive.; ordrng 1 W10906683 (Gasket) and 1 279368 (Adhesive)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Haywood, VA 22722
Robert W.
Job Details:
11/04/2023
"CX Complaint is the unit isnt heating. Inspected unit and foundf unit isnt heating but is working pulled unit and found TCO open and element is good. Replaced TCO and tested uit unit is working properly.; ordrng 1 W10900067 (TCO WR V/S), used 1 W10900067 (TCO) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Reva, VA 22735
Robert W.
Job Details:
11/04/2023
CX Complaint is the unit is shutting off. Inspected unit and found no error codes unit is operating but is shutting down and wont turn back on unit has to cool down then motor will kick back on.also found UI not working properly flashing and not responding unit is getting good power Ordering motor and control and UI; ordrng 1 W11549461 (Motor) and 1 W11413566 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MW0
Near Culpeper, VA 22701
Robert W.
Job Details:
11/04/2023
"CX complaint is the unit is gving error code. Inspected unti and found error for stuck key unit tested and found control needs to be replaced, Ordering Control; ordrng 1 W11620552 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Red Lion, PA 17356
Drew B.
Job Details:
11/04/2023
cx complaint that unit is having couple issues one being the unit is not cooling the rc section and half the fc section and no light in the fc section and at times the anel will reclick back the unlock to lock button and wont allow operations on the ui.. ordering the fc light and the UI. the unit has great frost pattern. but no fan operation and has 120v will need fan and the heater is out dated so will update the heater while replacing fan as well.. call when all in to reschd ..; ordrng 1 WP2315549 (evap fan motor) and 1 W11203289 (ui dispcner) and 1 W11650661 (heater) and 1 W11602886 (led mod.) and 1 W11546690 (control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near York, PA 17402
Drew B.
Job Details:
11/04/2023
instralled and layered compressor and made some noise reduction but the noise is still present of compressor operations.. infromed cx to call wp with previously given sr # if any further complaints and today nothing more i can do to limit the noise of the compressor just running..
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/04/2023
cx complaint that unit is not agiatating and spinning i found the unit to habve buzzing sound and a failed capacitor and used the capacitor from stock to get job complete. unit checks good.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/04/2023
replaced console andf now checks good.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Rixeyville, VA 22737
Robert W.
Job Details:
11/04/2023
Replaced element and TCO unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/04/2023
"cx complaint the unit is not running without being very noisy. found the rollers and idler pulley defective. replaced all parts. unit is good to go.; ordrng 2 WPW10314173 (roller ar vs)s and 1 WP691366 (idler pulley ar vs), used 1 WP691366 (idler pulley ar vs), and 2 WPW10314173 (roller ar vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model wfw5620hw3
Near Culpeper, VA 22701
Robert W.
Job Details:
11/04/2023
Replaced bellow and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model WTW5105HW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/04/2023
"cx complaint that unit is not running through cycle by itself and when arrived found the unit to have only code f7e1 stored, they claim they can smell somthing burning smell from inisde drum also makes banging sound and wont complete cycle. i arrived ran calibration cleared the f7e1 code and ran auto test the valves incoming water psi are good, lid locks pump drains as designed and when tilted found the pump when unplugged to keep ticking for about 3 mins... i ran a drain andspin afterwards to see if the unit successfully runs through that for 11mins .. proceeded to lock lid and reach rpm spin (no clothing inside) im ordering the board for the f7e1 code not reading tacometer and was just replced. call when in to reschd and ordering absorbers for making soudn when spinning. call 2approved .; ordrng 1 W11556728 (control) and 1 W11481722 (shifter) and 3 W11197416 (absorbers)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Dover, DE 19901
Frederick R.
Job Details:
11/04/2023
"CX complaint is DW leaking onto floor. Inspected/tested and found water continuous out of vent down front panel and drips on floor. Also dispenser door doesnt shut. Ordering front panel, vent assy and dispenser. Cannot reschedule at this time due to part availability.; ordrng 1 W11625194 (panel) and 1 W11545290 (deflector) and 1 W11545539 (gasket) and 1 W11649995 (vent) and 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Hanover, PA 17331
Drew B.
Job Details:
11/04/2023
replaced all parts now no noise.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Clayton, DE 19938
Frederick R.
Job Details:
11/04/2023
CX complaint is no heat. Replaced TCO again and heater element. Plugged unit in and it began to heat and CX witnessed. Unplugged unit to push back in place and tried again and it was no longer heating again.Found 12v at L2 at terminal block. Checked power cord and L2 had continuity. Checked outlet and L1 and L2 was getting 124vac to ground. But 0nly 92vac to nuetral. CX has an issue with their 240outlet. Suggested for them to call an electrician to check outlet and breaker. Unit itself is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/04/2023
CX complaint is no cool. Replease heater per prior diagnosis. Ran test 13 after replacement and the heater is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Newark, DE 19713
Frederick R.
Job Details:
11/04/2023
CX complaint was no cool in RC. Inspected/tested and found the evap fan motor would not turn on. Took unit apart and replaced motor from prior diagnosis. Evap was starting to get frost patter. After replacement the fan started working. Informed CX 24-36 before unit gets to temps. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/04/2023
"cx complaint that unit is slipping the hose out ,, i foudn the unit doesnt have a ubend on the drain hose and will need the u bend to secure the hsoe in the pipe. call to reschd; ordrng 1 WPW10280024 (retainer)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Newark, DE 19711
Frederick R.
Job Details:
11/04/2023
"CX complaint is dryer noisy. Inspected/tested. Replaced rollers, idler pulley and installed sound pads. Motor was good. Tested unit after repair and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/04/2023
cx complaint the unit is not coming on. checked the unit and found a loose connection at the control. reseated the power connnector at the control. checked all connections. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Virginia Beach, VA 23456
Austin D.
Job Details:
11/04/2023
replaced the damper. tested it by opening the door and clsing it to get it to open and close. damper is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/04/2023
cx complaint the unit is not heating. checked the unit and found a loose connnection at the tco. reseated connection. tested operation. unit is good to go.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/04/2023
CX Complaint is the unit door not closing properly. Inspected unit and found the mullion isnt working properly causing the doors not to close and gasket has failed. Ordering Gasket and mullion.; ordrng 1 W11177238 (Mullion)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23325
Austin D.
Job Details:
11/04/2023
came out to resolve the issue. disassembled as needed. repalced the harness and made sure every connector was nice and tightly connected. put the whole unit back together and tested operation. unit is running as designed. unit passed two tests modes in a row. had no error codes present after either test cycle. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Portsmouth, VA 23701
Austin D.
Job Details:
11/04/2023
replaced power cord. unit is good to go. no other issues present.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Newville, PA 17241
Cody H.
Job Details:
11/03/2023
"Was able to access unit and replace parts per previous visit. Unit is still making loud rubbing noise from gearcase, unit will need gearcase replaced as well as actuator, splutch, and belt. Office to schedule with cx when all parts are approved, unit will need washplate and spanner due to washplate and spanner being seized.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/03/2023
"Unit giving an EA error for pressure switch .. drain pump constantly .. connections secure on switch / control . Has given error since installed. ordering switch and control for return. combo unit, needs 2nd tech .; ordrng 1 W11662130 (pressure switch) and 1 W11189137 (control) and 1 2tech (2tech)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Newport News, VA 23606
Lucas R.
Job Details:
11/03/2023
"cx complain not complating the cycle motor not moving also cloghes stay wet. checked unit. found f77 code also cap came in seated gear case. replaced cap and actuator also calibrated the uint . test unit every good; ordrng 1 w11395618 (cap lrvs), used 1 w11395618 (cap lrvs) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Louisa, VA 23093
Kyle A.
Job Details:
11/03/2023
Cx complaint of unit not completing cycles. Did confirm and found units shifter connector not completely seated on the control. Reseated connector and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Richmond, VA 23229
Joseph D.
Job Details:
11/03/2023
Unit with failed lid hinge ordering replacement lid; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Severn, MD 21144
Israel R.
Job Details:
11/03/2023
Installed new suspension. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
John P.
Job Details:
11/03/2023
Cxs complaint fresh food compartment not cooling checked unit found the return ducts frozen over cleared ice found styrofoam crushed on air Tower also found air Tower not sealing at the base allowing air to turbulate from supply to return ducts ordering air Tower and seals; ordrng 1 W11126274 (Air tower) and 1 W10916494 (Kit)
We serviced a
WHIRLPOOL DRYER
Model WED9400SW2
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/03/2023
CX COMPLAINT UNIT MAKING NOISE FOUND THE PULLEY ND ROLLERS NEEDED; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (idler pulley) and 1 661570V (Whirlpool Dryer Drive Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bel Air, MD 21015
Neil H.
Job Details:
11/03/2023
CHECKED THE UNIT CX HAS THERMOMETER IN BOT THE RC WAS 42 AND FC 3 I EXPLAINED THAT'S IN RANGE AND I HEATED GASKETS TO MAKE TIGHTER SEAL CX ALSO MENTIONED THAT SHE HEARS ALL THE SOUNDS THE UNIT MAKES FROM FILLING THE I/M TO FAN WHICH I EXPLAINED IS NORMAL AND MULLION POPS RIGHT DOOR BUT THAT'S ALSO NORMAL AND NO ISSUE UNIT CHECKED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Newport News, VA 23602
Lucas R.
Job Details:
11/03/2023
"defrosted evap replaced defuser, and main control. wrong ui in box called MR advised would check ui prior to scheduling; ordrng 1 W11567938 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near York, PA 17403
Bernard M.
Job Details:
11/03/2023
"Cx complaint unit doesn't make ice. Inspected and found ice in tray. Removed cover and found cubes stuck on bail arm. Cubes were preventing the arm from raising. Removed ice, entered service mode and ran test 29, cubes dumped into bin, ran test 31and icemaker filled. Unit checks good"