We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Crownsville, MD 21032
Shane B.
Job Details: 06/23/2023
"cx complaint is the unit leaking when running. cx said unit drips from front left corner of the door. i felt insulation, its dripping wet. checked for code and found F2E1 as the only saved code. cleared code and inspected door gasket and it didnt look damaged. removed outer door and found insulation on left side is wet but not wet on top, water is not leaking from dispensor onto insulation. i ran service cycle with outer door removed. very quickly i could see water overflowing the lip of the tub on left side. ran another cycle with clear door in place. i found the feed tube was not plugged into the cover on wash motor causing water to spray forward toward the door. once back together i ran unit agian and it did not leak. quoted cx for new feed tube, cover. they paid service call.; ordrng 1 W11245091 (cover) and 1 W10861745 (tube-feed)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abbottstown, PA 17301
Drew B.
Job Details: 06/23/2023
cx complaint thayt unit is not going through cycle and makes buzzing sound. i foudn a bad capacitor and the house is new and they showedme closing papers (via sd mobile) and call to reschd; ordrng 1 W11395618 (capacitor 0@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fredericksburg, VA 22401
Robert W.
Job Details: 06/23/2023
"Cx Complaint is the unit isnt cooling at all. Inspected unit and found unit is getting good power unit will try and start compressor but compressor is locked up pulling very high amps on start up but wont come on, Ordering Compressor, Dryer coupler; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details: 06/23/2023
CX complaint: stuck with sensing light blinking. Tested and verified complaint. F8E1 error code for no or long fill. I found the CX was unaware of the 2 button press start. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Edenton, NC 27932
Austin D.
Job Details: 06/23/2023
repalced all parts and tested the unit with it out to see if it is leaking. no leak detected. unit is runninng as deesigned. no leaks present. reinstalled the unit.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/23/2023
Units center gate is rusting through. Cx concerned it will break with pot or pan on top of it. Conformed complaint. Cx states no corrosive or abnormal cleaning products have been used. It seems factory coating over iron grates is thin in one spot and rusting through. Not a high moisture area or abnormal installation. ; ordrng 1 W11204377 (Grate kit)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Laurel, MD 20708
Alexander D.
Job Details: 06/23/2023
"replaced cooling fan. tested unit, preheated oven to 375 and it stalled around 330 and never got any hotter. temp sensor reading good. no errors stored. control must have gotten damaged from heat while cooling fan wasnt working correctly. quoted cx 354.61 for replacing control. cx wants to call cx service first to see if they can get courtesy coverage. advised cx service call and labor are covered for 30days.; ordrng 1 W10884488 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ellicott City, MD 21043
Marc M.
Job Details: 06/23/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Edenton, NC 27932
Austin D.
Job Details: 06/23/2023
"cx compliant the unit is notturning on. checked the unit and breaker was off and the red wire on the terminal wire was burnt and defective. used the terminal wire set to resolve the issue. tested operation and fixed the hole in the vent. unit is running as designed.; ordrng 1 279318 (terminal wire set ar vs), used 1 279318 (terminal wire ser ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Hertford, NC 27944
Austin D.
Job Details: 06/23/2023
came out to resolve the issue. disassembled as neeeded. replaced all parts and tested the unit. got the pressure to hold at -2. unit is runninng as designed. cx asked me to put the wheels back on the unit his woife had found so it was no longer on a wood 1x2. i did and now the bottom panel cannot be installed. i advsied cx to contact the builders at this time. i cannot simply put the wood back. could potentionally cause damage to the unit or floor. also the unit needs to be on its feet/wheels for access for servcice/cleaning behind it. cx agreed to ask builders what they recommend.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23120
Joseph D.
Job Details: 06/23/2023
"Unit off balance and leaning forward causing unit to fill over side of tub, raised , levelled calibrated and unit working peoperly. Installed drain pan."
We serviced a
WHIRLPOOL DISPOSERS
Model KCDS075T2
Near Annapolis, MD 21409
Shane B.
Job Details: 06/23/2023
"cx complaint is the garbage disposal making a lot of noise and shutting off. confirmed complaint. unit would not start. i pressed the reset button under unit and it began to work but is very noises. inside unit is clean, teeht move freely, no debry. noise is coming form motor. ordering replacment unit.; ordrng 1 WPKCDS075TA (garbage disposal)"
We serviced a
JENN-AIR OVEN
Model JJW2830DS02
Near Lititz, PA 17543
Justin L.
Job Details: 06/23/2023
Cx complaint F2E1. Unable to locate model and serial sticker. Unable to enter diag to confirm either due to F2E1 error. Cx contacted martins who provided info. Cx will need to contacte jennair for sticker. Quoted cx for repair and collected for service only at this time
We serviced a
JENN-AIR OVEN
Model JMW2327WS01
Near Annapolis, MD 21401
Shane B.
Job Details: 06/23/2023
"cx complaint displaying F6E0. cx said they cycled the breaker and unit now shows F6E8 and will not heat. tested unit and it does not run at all. no interior light. checked for codes and found F6E8 saved 4 times. i found fuse was blown. replaced with a VS part and restored power. interior light is now on with door closed. documented with techline, they advised unit has a bad door switch. replaced harness interlock with preIDed part and restored power again. unit powered up and worked properly. SR#7736700111. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Stephens City, VA 22655
Daniel J.
Job Details: 06/23/2023
fridge not making ice jumped icemaker to start cycle arms moving than removed jumper still moving than stopped left jumper in longer unit cycled all the way and added water sugguesting ice maker 0 in stock in UM; ordrng 1 WPW10300024 (icemaker)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mayo, MD 21037
Shane B.
Job Details: 06/23/2023
"cx complaint, cx was using the middle burner on simmer and turned it up. when they turned it up it made a loud hissing noise and after a minute or 2 they had black soot on the burner head and cap. unit is on propane. i verified the unit has the correct orfices for LP and regulator is converted. i set unit to simmer and let it run few a minutes or 2 then turned burner up. did that several times but flames look good but black residue started to appear on cap. i wiped it off, seems like soot. i could not replicate the noise issue. i called techine to document, they advised replacing all parts of the middle burner. SR#7736699482. ordering all parts. documented with safety dept SR#7736669202. schedule when all parts are available.; ordrng 1 W10819916 (cap-burner) and 1 W10811599 (burnr-head) and 1 W10639869 (holder-orf) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10676661 (spud-orfce)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Petersburg, VA 23803
John P.
Job Details: 06/23/2023
"CX complaint unit not working checked unit found cam nut came off, replaced cam calibrated tested working as designed.; ordrng 1 W10721967 (Cam JP/VS), used 1 W10721967 (Cam JP/VS) from stock"
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/23/2023
"Cx complaint dw leaking from the left side.Ran diag, no errors. Pulled unit out from cabinet and ran a test cycle, found loose water inlet nut, and water leaking from there. Tightened nut, the leak stopped. Noticed of water damage on the wooden floor around the dw. Cx didn't say anything about, but I documented it by taking pictures. Found also the dw insulation shield damaged by the water. Ordering insulation shield W11553445 to be shipped to cx (contractor will install part). The cx asked me to leave unit with plumbing and electrical disconnected, and I did it. Advised about $120 charge if we have to back and re-connect the unit; ordrng 1 W11553445 (insulation shield (ship to cx)) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Leesburg, VA 20176
Ken M.
Job Details: 06/23/2023
Door replaced. Replacememt door came with a new gasket. Door is sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/23/2023
"CX complaint no cool.Inspected unit, found frost build up on evap.Ran forced defrost, it didn't work. Confirmed 120V on P1-2 P2-1 on control board. Found open heater or harness. Ordering defrost heater W11650660.; ordrng 1 W11650660 (defrost heater)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Leesburg, VA 20176
Ken M.
Job Details: 06/23/2023
"Customer complaint is that after a safety audit of the home it was reported that the rear two burners were putting off too much CO. Burners tested and most of the flame is blue on both burners with some yellow tipping. The left rear burner hisses on high. Both burners turned on with pots of water and CO tester used at the front of the unit to monitor CO levels. Contacted Whirlpool tech support to determine if there a CO max level for the cooktop burners. There is no max CO level for the cooktop burners, oven restricted to 300ppm. CO meter registered 0ppm during testing. All levels measured for the burners were below the oven's max tolerance level, unit is working as designed. SR # 7736706198."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/23/2023
cx complaint unit is leaking from the left front corner. inspected unit and removed outer door and found water laying on inside of outer panel. I ran a normal cycle and found no leaks behind door. I then noticed bottom kick panel was blocking vent fan from pushing moisture to the outside kitchen. I found installer installed kick panel wrong and moisture was pushing behind outer door. water then fell and collected on floor. I was able to properly install kick panel. clean all water up. unit now checks good.; ordrng 1 looklook
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Daniel J.
Job Details: 06/23/2023
replaced cap ran diag cycle confirmed agitate and spin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Falling Waters, WV 25419
Ricky E.
Job Details: 06/23/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ellicott City, MD 21042
Marc M.
Job Details: 06/23/2023
cx complaint unit making excessive vibrating/grinding sound in fc. cx had a very breif video that appeared to be the evap fan vibrating/grinding. however when inspecting unit found no ice or frost build up that would obstruct the fan blade and produce noise. reinstalled evap cover securely and confirmed no harness' are contacting the inside of the cover. encouraged cx to take another video if sound returns and email it the service email for Via. collected only for service call.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/23/2023
washer water dripping from inlet when not in use and after days of not using it water above washplate humming noise inlet not sealing off completly dripping water into tub causing flood mood and draining water out of tub sugguesting inlet be replaced power outage occured while in home light off and on whole home; ordrng 1 W11513255 (inlet)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Richmond, VA 23220
Chris B.
Job Details: 06/23/2023
cx comp unit rc door will not hold gasket insp unit conf cx comp ordering white rc door due to door not holding gasket in channel; ordrng 1 W10680726 (white rc door)
We serviced a
JENN-AIR REFRIGERATOR
Model JUBFL242HM
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/23/2023
Cx details Brian and Carli olivares 4403645340. customer complaint of loose door handle did confirm complaint door handles attached at factory with no access from inside must order entire door; ordrng 1 W11360655 (Door)
We serviced a
KITCHENAID WINE CELLAR
Model KUWS24RSBS14
Near Winchester, VA 22603
Daniel J.
Job Details: 06/23/2023
wine cellar nolonger cooling tested defrost timer than let unit run checking wiht thermal coupler checked for frost pattern none called tech line sr7736707143 compressor kit nolonger avaible
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Dinwiddie, VA 23841
John P.
Job Details: 06/23/2023
Installed fitting tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Airville, PA 17302
Drew B.
Job Details: 06/23/2023
replaced the valve and tested no issues leaks checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/23/2023
helped bx
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA
Zachery R.
Job Details: 06/23/2023
"upon arrival could not locate unit, spoke with property manager, was advised once unit is located they will reschedule"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Alexander D.
Job Details: 06/23/2023
"upon arrival cx said she ran unit several times and didnt get f8e4 error back. drip tray is dry at this time. replaced heater. tested unit, no leaks at this time. unit is now working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/23/2023
upon arrival cx stated they have part on site and they are going to replace turn ring
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ellicott City, MD 21042
Marc M.
Job Details: 06/23/2023
installed compressor and found also failed start device. pulled unit into vacuum and held. unti held vacuum with no leaks. charged unit with 134a and tested. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/23/2023
"Cx complains about a noise, inspected unit, found an error code f7e1 shifter issue, also the gearcase leaks oil.. the noise comes from gearcase 2 counts job.. order parts; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 countsjob (2 counts job)s and 1 w11481722 (actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23321
Carl A.
Job Details: 06/23/2023
cx complaint of unit running for 10 mins on time dryed and then would stop and restart spoke with Butch was unable to dulicated problem at thi time but know the problem to be in one of two componet that need to be replaced ordering parts for repairs SR#7736699623; ordrng 1 WPW10185982 (timer) and 1 WP694089 (wheel) and 1 279827 (Drive Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Taneytown, MD 21787
Bernard M.
Job Details: 06/23/2023
Cx complaint unit isn't cool enough. When arrived found the FC to be at 20 degrees. The compressor continuously runs and is hot. Accessed the evap and it is getting partial frost pattern. A third of the evap is frosted. Explained to cx it would need sealed system repair. Cx doesn't want repair and will be purchasing new unit. Cx paid $120 service fee
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampton, VA 23666
Orbie
Job Details: 06/23/2023
replaced water pump and inlet valve. unable to test water side but unit appears to be working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Carlisle, PA 17015
Fred G.
Job Details: 06/23/2023
"cx complaint broil wont lit. inspected unit and found broil would lit but only the rear section. removed burner and removed orifice and found debris inside it. i replaced orifices with van stock and found unit now lits everytime. unit now checks good.; ordrng 1 W11560165 (LP conversion (FG VS)), used 1 W11560165 (LP conversion) from stock"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, VA 20171
Jason A.
Job Details: 06/23/2023
CX complaint FRIDGE only made 1 batch of ice & FC is freezing but RC warm. Test fans & jump L& V at icemaker. Valve getting 120VAC but measures open. NO aC voltage at control J2-8 to N. CX paid in full > JJ; ordrng 1 WPW10498976 (fill valve 109.10) and 1 WPW10503278 (ACU $161.46 )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Davidsonville, MD 21035
Leon
Job Details: 06/23/2023
"cx bought unit from abc appliances, when looking for cx warranty he didnt have one. will be reschedling once unit is in warranty"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23233
Kyle A.
Job Details: 06/23/2023
Inner door not needed. Installed new seal and tested unit with door off. Unit is no longer squirting water. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/23/2023
"replaced door, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Disputanta, VA 23842
John P.
Job Details: 06/23/2023
"CX complaint unit not working checked unit found unit low on charge, ordering evap.; ordrng 1 W11492867 (Evap cbe) and 1 W10832994 (Compressor cbe) and 2 4387444 (Evap repair cbe)s and 1 3ctss (3ct ss)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Owings, MD 20736
David J.
Job Details: 06/23/2023
"FAE2 vent wax motor P&L: M17K8U0APL1Customers complaint unit is louder than it should be arrived today and inspected unit started unit and everything sounded normal, but could hear noise from motor and spray arms more than normal. Inspected and found that all insulation from this unit was removed when Home Depot installed it two days ago. Called trade care and got a parts and labor authorization to replace insulation for customer. Ordered parts for return visit. Customer also was going to call Home Depot to see if they could do something faster. Either way this unit will get fixed regardless if it gets replaced or we replace the insulation. will return when parts arrive. ; ordrng 1 W11163985 (Tub noise shield) and 1 W11573704 (Kick plate insulation)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Mechanicsville, VA 23116
Chris B.
Job Details: 06/23/2023
replaced IM tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ12
Near Newport News, VA 23602
Justin W.
Job Details: 06/23/2023
cx complaint food freezing in rc. checked unit to find temps at 30-35 throughtout rc and 2-4 in fc. found damper not functioning properly in test 3. found due to reservoir freezing pin hole in reservoir. ordering parts needed for repair.; ordrng 1 W11346622 (reservoir) and 1 WPW10196393
We serviced a
JENNAIR RANGE
Model JGRP436WP02
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/23/2023
customer complaint of you not heating properly confirmed complaint found heat spreader at bottom of unit office mounts causing uneven heat distribution within unit receded in unit now heating properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/23/2023
"Cx complains about a water leak, also the leak damaged the wood floor.. inspected unit, the leaks comes from the right side of the dw.. seal is bad, sump pump and drain hose cks ok, unti need parts, CX WILL CALL THE MANUFACTURE TOO SE IF THEY CAN COVER THE REPAIR .. WOOD FLOOR DAMAGED LEAK PROBLEM; ordrng 1 W10909089 (lower seal,bottom)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Richmond, VA 23238
Joseph D.
Job Details: 06/23/2023
Customer instruct. Remove blockage from drain tube leveled check for error codes unit now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Keymar, MD 21757
Bernard M.
Job Details: 06/23/2023
"Cx complaint unit doesn't make ice. Entered service and ran test 56 and got E0 no errors. Ran test 57 it harvested, attempted to fill and the valve came on but no water into icemaker. The fill tube is froze. Also found icebox fan doesn't stay on, ice build up around the ice chute on door due to wrinkled gasket, and the FC door gasket isn't sealing creating ice at the upper left hand corner. Ordering parts, once approved contact cx to reschedule; ordrng 1 W10407216 (FC gasket) and 1 W11087201 (fill tube heater) and 1 W10846539 (icebox fan) and 1 WPW10347087 (gasket)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23116
Chris B.
Job Details: 06/23/2023
cx comp unit will sence insp unit conf cx comp found unit very unleveled leveled unit advsied cx on use and care unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Frederick, MD 21702
Bernard M.
Job Details: 06/23/2023
"Replaced pump,harness and outer tub, was unable to test due to no outlets being accessible. Unit cheks good"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23227
Chris B.
Job Details: 06/23/2023
cx comp unit will not broil apon arrival statred broil at 350 found when broiler heated cabinet it then stopped and it would not turn back on cancled cycle found cabinet therm at 336 in test mode then set unit to 500 and broiler worked again ordering control ; ordrng 1 W11548749 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Hanover, PA 17331
Sal R.
Job Details: 06/23/2023
CX complaint was that the unit was not opperating and doisplaying a f2e1 & f2e2 error code. I was ablr to conferm the poor opperation of the console control. I was able to access and replace both the control and the console . Unit now test good.
We serviced a
WHIRLPOOL WASHER
Model Wtw8127Lw0
Near Richmond, VA 23294
Chris B.
Job Details: 06/23/2023
replaced ordered parts tested unit wroking as desighned
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/23/2023
"Tub was defective, front panel damaged in shipping, pictures enclosed. Re-ordering container. Requesting 2 count on return visit for 'tub' job.; ordrng 1 WPW10451276 (container) and 1 look"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Point Harbor, NC 27964
Branden R.
Job Details: 06/23/2023
cx complaint lid not latching - top load washer - lid not locked - cycle won't start checked unit and found mold on strike not properly allowing unit to lock causing lid to pop up when trying to start unit . tryed to uninstall and reinstall lid strike and its still not allowing unit to shut fully . ordering new strike for repair to unit .; ordrng 1 W11457841 (strike)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Carlisle, PA 17013
Fred G.
Job Details: 06/23/2023
"i was able to access unit and replace the conpressor, filter/dryer, and evap as per previous visit. pulled unit into a 30 in vacuum and found it to hold for 20 mins. charged system with 50g of R600A. unit began to build a frost pattern. advised cx 24hrs to allow cooling. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Hertford, NC 27944
Branden R.
Job Details: 06/23/2023
helped ar
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Justin S.
Job Details: 06/23/2023
cx says the breaker was just replaced after visit on 6/21.says sometimes the unit will run for hours and sometimes the unit will trip in 10 minutes.cx says they have plugged the unit into multiple outlets and the unit still will trip the breaker.the unit has been running for about 3 hours.refrigerator temp is 53f and freezer temp is 29f when i arrived.no odd noises ever. the compressor is pulling .5aac while the unit is pulling .6.condencer and evaporator fans are active.unit recieving 120vac.test 1 and 2 pass.test 3 i can feel air through the baffle.test 6 pass unit is pulling 1.1aac and while talking to the cx the breaker tripped. the unit tripped 2 more times and found the unit is not pulling over 1.1.called tech support and spoke with an austin.file number 7736707809.sp w11525530
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23229
Chris B.
Job Details: 06/23/2023
"cx comp unit will go to done and not wash insp unit conf cx found cap out of range S17538 repalced cap W11395618 from vs tested unit wroking as desighned collecetd 120 sc cc; ordrng 1 W11395618 (cap), used 1 W11395618 (cap) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/23/2023
Sr 7736705627 cx complaint of water condensation build up on mullion between the 2 cabinets and 2 Large Square almost perfect squares of condensation build up on inside liner away from door about 4 inches from door called whirlpool TechLine had me turn off the condenser fan wait 10 mins for mullion to heat up then had to call TechLine back and report finding found quarter of the way from the top down the mullion is warm but the T intersection is cold reported finding whirlpool deemed unrepairable
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Richmond, VA 23221
Chris B.
Job Details: 06/23/2023
cx comp unit rc will not cool insp unit conf cx comp found rc evap frozen over with ice found in test 3 unit states 89 degrees replaced rc evap cover tested unit also thawed evap unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Prince Frederick, MD 20678
David J.
Job Details: 06/23/2023
Customer complaint refrigerator section is cooling but freezer section is not arrive today and verified complaint found temperature in refrigerator at 38? but temperature in freezer at 35?. Removed interior of freezer and removed evaporator cover found evaporator completely engulfed in ice removed harness in ohmed thermistor and had 10.25K ohms thermistor is not reading properly. Thermistor was also engulfed in ice. Tested evap fan it is working correct ordering evaporator fan with thermistor for return visit and will replace once part arrives.; ordrng 1 W11249952 (Evap fan with thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/23/2023
Replaced freezer door switch and installed new hose. Old hose had caused damage to flooring. I explained to customer upon seeing hose that it was leaking behind her fridge and to have it repaired and or replaced upon pulling the fridge out the first time.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/23/2023
Replaced Fascia and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Richmond, VA 23235
Chris B.
Job Details: 06/23/2023
cx comp unit will leak insp unit found when dispencing water valve will leak in rear unit will need valve to complete repair WPW10420083 135.58 part collected 120 sc cc to be collected if cx call back 110 labor 135.58 part 15 ship 8.13 tax total 268.71 tbc
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/23/2023
Unable to locate first Attempt ; saved tckt
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Falling Waters, WV 25419
Ricky E.
Job Details: 06/23/2023
customer sated that the icemaker was leaking. verified issue but unable to find the sorce of the leak... will order icemaker kit to correct the issue.. the icemaker has a plastic mold the maybe causing the issue...; ordrng 1 w11510803 (icemaker kit)
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Aylett, VA 23009
Thomas B.
Job Details: 06/23/2023
Cx complaint unit is not working properly inspected unit found heating element blown removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHGXKQ02
Near Spring Grove, VA 23881
John P.
Job Details: 06/23/2023
CX complaint unit not making ice checked unit found valve shorted. Quoted CX: W10408179 $95.35 valve4317943 $111 38 icemaker $15 shipping
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/23/2023
Cx complaint unit is not working properly inspected unit found compressor not coming on ordering start device; ordrng 1 W11547180 (Start device)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Timonium, MD 21093
Justin S.
Job Details: 06/23/2023
cx showed me the ice maker is getting frost at the upper left of the cabinet. Technical Service Pointer #: W10739305 derals with this issue. also the right door gasket is damaged and i can see light coming therough(pic) when the door is closed. test 3 both fans sound good along with test 36; ordrng 1 W10673884 (gasket) and 1 W10619962 (heater) and 1 W10612142 (adapter) and 1 W10407212 (gasket-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ken M.
Job Details: 06/23/2023
"Customer complaint is that a gap has reformed on the freezer door. Right side of the door sits out further than the left side. Door removed and rails inspected. Found that the rails were not pulling back fully. Rails replaced and door reattached. Door is now sealing properly, no heat needed. Old rails left with customer."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Richmond, VA 23229
Joseph D.
Job Details: 06/23/2023
Unit with change under wash plate. Wash plate rubbing. Ordering washplate. No safety issues exists. ; ordrng 1 W11550891 (Wash plate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hampstead, MD 21074
Sal R.
Job Details: 06/23/2023
I was able to access and replace all parts. I then tested unti and found no evidance of leak. UNit test good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details: 06/23/2023
Replaced latch. Tested. Unit not activating latch thru control.no power from control. Ordering ECU; schdld next appmnt for 6/30 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 06/23/2023
CX Complaint is the RC not cooling. Inspected unit and found the FC fan not working pulled unit apart and moved the fan harness wire fan cam on there is a short in the FC fan motor. Ordering fan motor; ordrng 1 WP2315539 (Fan motor)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Accokeek, MD 20607
Leon
Job Details: 06/23/2023
cx complained unit wouldnt start and had broken door latch. after inspecting the unit confirmed that that door strike was broken and not the latch. haveto order the door strike.; ordrng 1 W11457841 (door strike)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Reading, PA 19610
Cody H.
Job Details: 06/23/2023
"CX complains unit is leaking. CX states that they were running both upstairs and downstair washers at same time and unit leaked. Unit showed no error codes, ran unit through diagnostic test, no leaks were found, but unit draining did back up into sink beside it. Drain water came up through the bottom of the sink which indicates a restriction in the drainage system. Had the CX run a rinse and spin cycle upstair while downstairs unit filled and drained with water to try to replicate but only sink backed up half way, unit stand pipe did not back up with water. Unit is not leaking during visit and cannot replicate, unit is working as designed. No further work needed."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/23/2023
Cx complaint unit stuck in demo mode. Was able to access unit and verified complaint. Was able to exit but found touch panel continuosly unresponsive. Entered diag and found F6E0 stored multiple times. Ordering the console and control for repair. Once approved and in office will need to set return.; ordrng 1 W11339754 (black stainless console) and 1 W11205353 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/23/2023
CX complaint is the unit is leaking. Inspected unit and found the connectiong at the filter housing dripping fixed and tested unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Richmond, VA 23233
Kyle A.
Job Details: 06/23/2023
Cx unavailable till 12 30. Office to call and reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Winchester, VA 22603
Daniel J.
Job Details: 06/23/2023
dish washer ui not respomding at times found door seal coming off and water marks on back of ui ordering ui and seal 2 of each in stock; ordrng 1 W11213719 (seal) and 1 W11165145 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Biglerville, PA 17307
Andrew S.
Job Details: 06/23/2023
Cx complaint is that the unit is not cooling properly. Upon arrival I found that the unit is not having a defrost issue. I removed the evap cover and found that the unit has a full frost pattern but no evidence of defrost issues. I inspected the harness and found that the heater harness is secure. I also checked the temp in the RC and found that it is around 36 degrees using my thermo coupler. I am ordering the RC thermistor. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10384183 (RC Thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Bowie, MD 20716
Shawn D.
Job Details: 06/23/2023
cx complaint ui on side of door not working. inspected unit and confimred panel not working. checked main contorl and has 12.7v. i grabbed wrong box from vsn and open front ui box to find its missing ui and only has main control inside so thatg part is defective. grabbed correct ui and installed and tested and now working. collected payment unit is good to go
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopewell, VA 23860
John P.
Job Details: 06/23/2023
Found agitator coming apart ordering agitator ; ordrng 1 W11636596 (Agitator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/23/2023
"Confirmed cx complaint unit not working properly. Tested unit, unit heating and advancing time properly but UI display not working properly, second 'digit' not displaying on panel. Ordering ui control.; ordrng 1 W11552018"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricardo S.
Job Details: 06/23/2023
"replaced parts, the hood light works ok, but the touch paint color is too dark and cx does not like it; ordrng 1 8212473 (tuchup) and 1 W10268217 (tuchup)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS2
Near Stafford, VA 22554
Tanner B.
Job Details: 06/23/2023
"wrong model was in ticket , wrong part number for door .. installed new interlock .. cx paid svc call but owes 110 labor on return ..; ordrng 1 W11205123 (door) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Richmond, VA 23233
Kyle A.
Job Details: 06/23/2023
Replaced parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Triangle, VA 22172
Tanner B.
Job Details: 06/23/2023
adjuster lower support arm for lh/rh tracks and raised unit to prevent frost ..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
John P.
Job Details: 06/23/2023
Installed water valve
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leesburg, VA 20176
Ken M.
Job Details: 06/23/2023
Customer complaint is that the unit is giving an error code when running the convection oven. Checked for stored error codes and found F4E1. Checked sensor and found the connector loose. Connection seated and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23236
Chris B.
Job Details: 06/23/2023
cx comp unit will not cool insp unit conf cx comp found evap in block of ice brown wire not seated in connector collecetd 120 sc 150 labor 15 ship 3.55 tax 59.19 harness total collected 347.74 cx paid in full; ordrng 1 W11565110 (harness)
We serviced a
MAYTAG RANGE
Model MGR6600FZ6
Near Hampstead, MD 21074
Sal R.
Job Details: 06/23/2023
CX complai t was that the unit was making a swoosh noise. CX is hearign tghe gas reignite whe nthe unit is cycling back on during a cook cycle. Unit is opperating as designed. I was able to edjucat and instuct CX on her new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560sehz03
Near Wilmington, DE 19809
Taylor F.
Job Details: 06/23/2023
"Cx complaint is unit not dispensing water., Tested inspected and verified complaint. Found the paddle to have a loose connection on the control. Corrected connection and unit is now working as designed. Job is complete."