Service History 434 - VIA Appliance

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Potomac, MD 20854

Julian H.

Job Details: 06/26/2023

CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water then when start an auto cycle unit wont get water confirmed power to valve 120vac also good water flow tested to a bucket need valve; ordrng 1 W11434044 (water valve)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near North Potomac, MD 20878

Ricardo S.

Job Details: 06/26/2023

"Cx complains that the unit make noises some times, inspected unit, the noise comes fromt he left bottom corner, the hosuing vibrate too much, motor over heat.. side panel and lower frame cks ok order parts; ordrng 1 WPW10211911 (housing) and 3 WP489069 (screw)s and 1 w11364931 (motor) and 3 W10653662 (foam pad)s"

We serviced a

AMANA MICROWAVE

Model AMV2307PFW07

Near Millsboro, DE 19966

Michael E.

Job Details: 06/26/2023

CX complaint: door cracks appearing in MW door. Inspected and verified complaint. Documented the problems in pics. Cracks slowly appeared. It looks like unit may have been dropped or harmed in shipping or install and then cracks would not appear until exposed to heat over cooktop. Cooktop fan has good air flow. Ordering MW door. Cannot reschedule due to SO part; ordrng 1 W10890777 (door/mw)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/26/2023

"Replaced sump, tested unit. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/26/2023

"cx complaint of unit not making ice,checked unit to find no power coming to icemaker,icemaker not getting power from pbc ordering parts needed for repairs cx not happy with having to have it repairs being its just a month old.; ordrng 1 W11580234 (Main Pcb) and 1 W11599662 (Control Panel Assembly) and 1 4317943 (icemaker only)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dagsboro, DE 19939

Michael E.

Job Details: 06/26/2023

Replaced lower wire harness and drain pump as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Timonium, MD 21093

Brian R.

Job Details: 06/26/2023

cx complaint is u it was just worked on and rebuilt and now makes a bad grinding ot clicking sound like something stripping. checked unit and found nut lost pn clutch and almost out. tightened up and tested unit again. unit now checks and quiet as it should. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Nellysford, VA 22958

Eric F.

Job Details: 06/26/2023

"Confirmed cx complaint unit lint screen not setting down into place properly. Found lent screen tensioner bar out of place, prohibiting screen from fully seated. Repositioned tensioner bar, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Centreville, VA 20121

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the unit is making a loud grinding noise when Washer is in use. Checked the Gearcase section of the unit. Found that the Splutch Nut has came under. Checked the Splutch. Teeth are missing / filed down. Installed new Splutch. Tested the unit. Unit is working as Designed. ( Went over all loading instructions with the cx. Advised the cx to not overload the unit. Also advised that the cx doesn't trying to wash comforters in the unit. ) ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Suffolk, VA 23437

Justin W.

Job Details: 06/26/2023

"replaced gearcase, motor, actuator, cap, cam. calibrated and tested unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Baltimore, MD 21225

Marc M.

Job Details: 06/26/2023

cx complaint unit making a loud grinding noise during use. checked diag and found no errors saved in system. ran auto test cycle and was not able to replicate sound. unit agitated and ran spin as normal. asked cx which cycle it happens on most commonly and she stated she runs almost exclusively the 'quick wash' cycle. ran 'Quick wash' cycle and found no concerns. with no visible wear or damage under unit. could not recommend any form of repair. documented on service matters. file number sr7736683118

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Franklin, VA 23851

Justin W.

Job Details: 06/26/2023

replaced belt cam and gearcase. performed dlms calibration unit working as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Sal R.

Job Details: 06/26/2023

"CX complaint is that the unit is making a buzzing soun d. I found nthat the unti is not makig a buzzing sound. the sound in question is a interm itant squell sound coming form when the unit agitats with water in the basket. sound posible coming form the agitator. I am ordering 1 agitator (W11550891) and 1 shifter (W10913953). Once the parts are avaloble, please have someone form the office call to set a return date. This sound is not coming form the inlet valve; ordrng 1 W11550891 (agitator) and 1 W10913953 (shifter)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Lexington Park, MD 20653

Shane B.

Job Details: 06/26/2023

installed all ordered parts and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 06/26/2023

"cx complaint is the unit going off balance and making a clunking noise. when i arrived F0E9 OB pause was flashing. i pressed power and drain pump ran. checked for codes and found F0E9, F7E1 tach signal missing. cleared codes and ran service cycle. unit completed cycle with no issues. i pushed basket down and let it go. it sinks easily and bounces a little when released, suspension is started to wear out. i found nothing out of place on drive motor, splutch or shifter, cap test good. issue is most likely in the harness. ordering lower harness and suspension. marking shifter for use on return. schedule when all parts are available.; ordrng 1 W11130362 (suspension) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norfolk, VA 23518

Carl A.

Job Details: 06/26/2023

cx complaint of unit making a squeeling noise checkedu nit to find that the ideler support an the support roolers had flat spots in the causeing the unit to act like its is slipping on the belter replaced all parts tested unit works as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Washington, DC 20008

Samuel R.

Job Details: 06/26/2023

cx complaint unit consolse not working.inspected uit and could comfirm.checked control anmd connections are good.control getting 119v.disconnected ui baord and reconnected would light up for a few seconds.unit has history of console going out.will replace control as it hasnt been changed involing this issue.ui conseole will be needed as well.W10803367 0 tribles W11368631 0 tribles; ordrng 1 W10803367 (console) and 1 W11368631 (control)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, DC 20010

Samuel R.

Job Details: 06/26/2023

cx complaint unit is not going through a cycle.inspected unit and got no error codes.found unit to lock properly.found unit to be unbalanced.balanced unit and ran quick cycle and worked well.unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/26/2023

Cx complaint is water pooling in the RC. Installed heater extension per prior visit. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Norfolk, VA 23518

Carl A.

Job Details: 06/26/2023

"cx complaint of un it not cooling checked unit to find no frost pattern and ice ball in upper right hand coner ,took amp draw of .5 amps unit needs seal system work done ordering parts needed for repairs; ordrng 1 W10836706 (Refrigerator Evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Norfolk, VA 23518

Carl A.

Job Details: 06/26/2023

replaced harness tested and calibrated unit works as deisnged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Williamsburg, VA 23188

Orbie

Job Details: 06/26/2023

"cx complaint unit has no water and temps in fridge elevated. found wall of ice in freezer. pulled evap cover, evap frosted over. steamed evap. brown wire to defrost good. tried putting unit in test mode but not cooperating, scrolling leds and unable to pick mode. ordering thermistor, control and evap fan harness for return visit to make sure problem doesn't come back.; ordrng 1 W11546690 (control) and 1 WPW10384183 (thermistor) and 1 W11650661 (harness) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Providence Forge, VA 23140

Orbie

Job Details: 06/26/2023

cx complaint adjuster faulty as well as tub gasket not sealing. checked unit verified both complaints. found warped adjuster not letting slide move freely. replaced adjuster. found seal not sealing at door. replaced seal. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model krsc503ess00

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/26/2023

"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the dual valve to be defective. Ordering dual valve, called office to reschedule for 6/29/23. Cx paid in full by CC.; ordrng 1 WPW10238100 (valve-inlt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Sterling, VA 20164

Christian C.

Job Details: 06/26/2023

Cx complaint unit is making a loud noise from lower area. Inspected unit found rattling from compressor tubing. Adjusted tubing and added foam. No more noise. Unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model W10882520

Near McLean, VA 22102

Jason A.

Job Details: 06/26/2023

CX complaint RANGE no display or power. Found terminal L1 is loose. Secured L1 & set clock. Test all cooktop elements heat. Test OVEN heats > JJ

We serviced a

WHIRLPOOL WASHER

Model Wfw72hedw0

Near Washington, DC 20016

Shawn D.

Job Details: 06/26/2023

"installled hose,handle and dispenser and went into diag unit showed f8e3 cleared code and ran diag and cycle and unit seems good and no leaks. unit is good"

We serviced a

WHIRLPOOL HOOD

Model WVU17UCOJS0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/26/2023

customer complaint hood vent to pulling enough air unit holding paper to middle difference in speed working called tech line sr7736710950

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Havre de Grace, MD 21078

Dustin F.

Job Details: 06/26/2023

"cx complaint: unit wont heatInspected unit, confirmed CX complaint. found element went bad and popped TCO. replaced TCO and Element with pre id and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Wyomissing, PA 19610

Justin L.

Job Details: 06/26/2023

Was able to access unit and replace part. Tested good. No further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Warrenton, VA 20187

Robert W.

Job Details: 06/26/2023

Replaced motor and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model wtw500dw2

Near McLean, VA 22101

Jason A.

Job Details: 06/26/2023

CX complaint WASHER shaking. Found unit not level & not all 4 legs are loaded evenly. Folded cardboard installers used to level. Level unit. Calibrate & test wash. Loaded with some wet towels & ran drain & spin > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Norfolk, VA 23518

Carl A.

Job Details: 06/26/2023

repalced all parts tested and calibrated untiworks as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 06/26/2023

"Cx complains that the dw not drying properly, inspected unit, heater circuit works fine, cx need to use jet dry., the incoming water temp read 122 degrees, dw works fine"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/26/2023

"Cx states dryer not heating, tested and confirmed. Ignitor measuring open, found glow bar broken in pieces. Installed new ignitor, tested, ignitor started glowing, valve opened, burner lit, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FBS03

Near Beltsville, MD 20705

Alexander D.

Job Details: 06/26/2023

"cx complaint unit making grinding noise again. inspected unit and verified complaint. found noise coming from ice box fan in fz hitting ice because fz evap is overfrosted again. rc and fz thermistor read good. first fc evap thermistor(the one that was shorting before) is reading -18 and 2nd fc evap thermistor reading 25. both encased in frost and close to each other so shouldnt be that big of a difference. cleared frost with steamer. tested heater and it is heating. noticed compressor kept running while in test mode. replaced fc evap harness that has both thermistors and fuse replaced last time, so no more splices. also replaced main control which came with front ui. tested unit. unit is now working properly."

We serviced a

MAYTAG RANGE

Model MGR5755QDS

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/26/2023

"Cx states unit had FL burner on, began 375* preheat, left the kitchen, a few minutes later heard a boom, smelled gas in kitchen, immediately turned off oven, has not used since. Started 375* bake cycle, ignitor started glowing, valve opened, burner lit with no issues, heated to 375, burner cycled on and off multiple times with no issues. Tested broil, ignitor started glowing, valve opened, burner lit with no issues. No leaks detected by gas sniffer during testing, unit is working properly. Emailed report to us_cxc_safety@whirlpool.com"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/26/2023

"Cx states 6/15 unit was making noise, lost cooling, cooling returned 6/16. Confirmed unit is cooling, 39* RC, 1* FC. Tested thermistors, fans, dual evap valve, and comporessor. Unit is working properly."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LBS00

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/26/2023

helped zr

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Timonium, MD 21093

Brian R.

Job Details: 06/26/2023

came out to replace parts. only part needed was duel valver. unit now checks/ job complete.

We serviced a

KITCHENAID RANGE

Model KICU509XSS00

Near Crozet, VA 22932

Eric F.

Job Details: 06/26/2023

"Installed parts, unable to program unit, Service Matters currently not loading unit documentation. Rescheduling so I can call back to cx and walk him through programming. Cx paid 200 labor."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ

Near Charlottesville, VA 22902

Eric F.

Job Details: 06/26/2023

"Cx refused service, said that she did not have an appointment with us and has been goiing through another service company. Explained that the warranty company likely uses both servicers but she think that the other company is involved somehow and did not want me to look at the machine."

We serviced a

WHIRLPOOL DRYER

Model WED70HEBW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/26/2023

cx came to door stating they will have to cancel apt they will be leaving the house . advised cx they can reach out to office and reschedule . cx agreed . left a ty card with cx .

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ01

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/26/2023

Cx complaint is unit not making ice. Tested inspected and veried complaint. Replaced the door from the previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Accokeek, MD 20607

David J.

Job Details: 06/26/2023

Customer complaint lid latch is defective after previous tech visit. He had found this unit. Needed a lid. Strike arrive today. Verified complaint replaced lid. Strike ran component activation. Unit now locks correctly. Unit is now working as intended. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Port Tobacco, MD 20677

David J.

Job Details: 06/26/2023

"Customer complaint unit would not light around big burner in the middle arrived today and verified complaint. After inspecting unit I have found that burner head was not secure, and was wiggling all over, found that customer also had had a spill into burner head, which could have also been causing this issue. Removed burner head and inspected offices to make sure they were properly secure and right size. Replaced burner head and made sure it was securely fastened to orifice holder. Cleaned area and tested unit unit lit for big burner with no issues tested multiple times and also had customer with me and he also saw that it was lighting correctly. Unit is now working as intended. Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, MD 21227

Marc M.

Job Details: 06/26/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Timonium, MD 21093

Brian R.

Job Details: 06/26/2023

replaced parts ordered. cx had console out box and threw box away. ran auto test and tested unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

checked unit and found a torn gasket. replaced with a new gasket. molded it to unit. unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint back right burner not working. checked the unit and found that thge switch is sneding voltage to the element but the element not coming on. unit needs new element. parts on order.; ordrng 1 W11047722 (element) and 1 W11171119 (element)

We serviced a

WHIRLPOOL WASHER

Model WETVL27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

"cx complaint the unti is not filling. checked the unit and found error code f8e1. tested the valve and valve worked. therefofe, i reseated all connections and ran a test cycle. unit is running as designed. mustve been a loose connection at the board."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint defect in the gasket. checked gasket and found a defect. was able to steam out so that irt sealed all the way. unit is running as designed.

We serviced a

ADMIRAL COFFEE-MAKER

Model n/a

Near Crofton, MD 21114

Alexander D.

Job Details: 06/26/2023

got oil change at 7101 Ritchie Hwy Glen Burnie 21061

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is leaking. chwckwd the unit and found that the inlet valve is defective. new vavlve on order. will return once the part comes in.; ordrng 1 WPW10279909 (inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/26/2023

Scheduled for 6/28; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is not making ice. seems as if no water is making it to the ice maker. supply from house is good to go. ordering ice maker kit for unit.; ordrng 1 W11565638 (ice maker) and 1 W10861184 (clamp tube) and 1 4387491 (insert tube) and 1 W10823511 (water tubing) and 1 WPW10279909 (valve)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/26/2023

"Cx complains that some lights on rc not working, inspected unit found a services poitner W11460554 Scode S191AQ Cover part and labor Replaced freezer led, reset power, unit tested ok"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is noisy. heard bibration noise right when i turned it on. replaced the idler pulley and rollers. tested again. unit is quiter. unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV5

Near Richmond, VA 23236

Joseph D.

Job Details: 06/26/2023

found burner plate not secured to cabinet of unit with improper screws replace screws and seated burner plate properly and bake igniting as designed

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is not finishing the cycle. checked the unit and found a faulty control. no control was sent with me. ordering control needed to resolve the issue.; ordrng 1 w11629601 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/26/2023

Unit with stuck broil relay on control broil element does not shut off upon reaching preheat; ordrng 1 W11544349 (Cntrl)

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint unit not working. found a looose connection at the terminal block. reseated teh connection and tested operaiton. all burners work and bake and broil work as well. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Suffolk, VA 23434

Justin W.

Job Details: 06/26/2023

replaced door after replacing cx pointed out his rc door is rusting. checked unit to find ss rc door rusting. ordering ss door to be replaced.; ordrng 1 LW10803941 (rc door grey) and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is not tumbling. checked the unit and it isnt tumbling but motor comes on. need a second tech to replace parts due to it being stacked in a small closet with a drain pan underneath. will come back once parts come in.; ordrng 1 WPW10349492 (blower wheel) and 1 W11094983 (motor)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Williamsburg, VA 23185

Orbie

Job Details: 06/26/2023

"removed old blower wheel and motor, went to put new motor in to find unit was damaged. reordering motor.; ordrng 1 w11549461 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit is not finishing a cycle. checked the unit and found a loose connection on the inlet valve. reseated connection and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/26/2023

"Cx complaint unit makes noise. Ran normal cycle and could hear slight sqeaking noise. Accessed and removed drum, found the pulley getting tight and rollers wearing down. Replaced pulley and 2 rollers, placed drum in and ran normal cycle, unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

cx complaint the unit has a defective valve. found vavle cracked. replaced vavle. could not test due to the unit not having a water supply line coming to it from the wall. informed the worker who was with me.

We serviced a

KITCHENAID RANGE

Model KFDC500JSS01

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/26/2023

"Replaced parts per previous tech, all burners ignite after sparking and flames are adjustable. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/26/2023

added reubber plug to the frion of the door. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/26/2023

cx complaint right door gasket is falling off and left side door is not closing correctly. inspected unit and found right side RC door gasket has failed and is allowing warm air to enter RC. I was able to replace right side RC gasket and used a heat gun to form gasket to mold to body of unit. I then found left door mullian was dragging on RC liner. I was able to adjust mullian and found door now closed correctly. unit now checks good.; ordrng 1 looklook

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIX335HWH00

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 06/26/2023

"cx complaint wet ice. checked unit, come to find that unit does not have full frost pattern, ran test cycle. allowed compressor to run for about 10 mins, still not a full frost pattern, spoke with AR was advised to order ss components, ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10605286 (compressor) and 1 WPW10200037 (drier-tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/26/2023

"i first took temps and found 4 degrees FC, 34 degrees RC. i took thermistor reading and found 6k RC and 9.4k FC. I found defrost thermistor read 13k. I then pulled unit into a 30 inch vacuum and found the needle moved about 2 psi after shutting guages. I then pressurized system to 140psi of nitrogen and found unit lost about 10psi right away. i used mega bubbles and wiped all joint I brazed and found 0 bubbles. called TL (SR7736640514) TL said unit will be set to the exchange program. I received the text comfirming that. i did charged system with 56gs of R600A to get the unit working until it is exchanged."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/26/2023

"Cx complained the unit has frost. Inspected the unit and found a gap at the bottom of the door. Installed new rc door gasket. After multiple attemps with heat to fc gasket and new gasket, the door will not seal on the bottom. The door must be warped. Unit needs new fc door and badge; ordrng 1 12977880SQ (door) and 1 W10876598 (badge)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near York, PA 17404

Fred G.

Job Details: 06/26/2023

i was able to access unit and replace all parts as per previous tech. I found all 5 burners now lit and work as design. unit checks good.

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Fairfax, VA 22032

Demonte S.

Job Details: 06/26/2023

Arrived at the cx house. Cx is saying that the Washer is making a Banging noise when the Washer is filling. ( Banging noise is only happening up stairs in the house.) Cx had a plumber look into this issue. Plumber is saying it's a pressure issue with the house. Cx declined service at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Hershey, PA 17033

Cody H.

Job Details: 06/26/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Sterling, VA 20164

Christian C.

Job Details: 06/26/2023

Cx complaint food on top shelf of RC section are freezing. Inspected unit cx had veges and food with liquids right next to damper. Ran test 3. Damper opens and closes. Advised cx to keep things away from vent to keep it from freezing.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Manheim, PA 17545

Justin L.

Job Details: 06/26/2023

"Cx complaint unit shows F9E1. Was able to access unit and verify concern. Entered diag and found F9E1 error. Ran diagnostic and found it filled slowly due to valves only partially activating, drained, agitated and spun with no issues. Found issue is pressure related. Ordering valve, control and harness. Once approved and parts are in office will need to contact cx and set return.; ordrng 1 W11568984 (lower harness) and 1 W11510463 (control) and 1 W11220230 (valve)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/26/2023

"CX complaint F2E1 on display.Confirmed complaint, unable to run diag. Removed console and confirmed 13.9Vdc supplied by the AM. Replaced console assy using pre id part. Unit tested ok. Collected $873.53"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Bendersville, PA 17306

Bernard M.

Job Details: 06/26/2023

"Replaced pump and control, recalibrated and ran auto test, unit completed test without further issues. Unit checks good."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/26/2023

"SR#7736712208Cx states unit not spinning out properly when washing towels. Cx showed me wash load, cx mixing towels and wash cloths. Advised cx on load balance prodecures, cx not receptive to information. Documented call with techline, unit working as designed.; ordrng 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, PA 17331

Drew B.

Job Details: 06/26/2023

arrived @ leasing office and when arrived they were not sure where the unit was like what unit was again.. i belive i thought i knew i drove over to the building and apt. knocked on door which i thought was building 2 apt F no answer and tried several times.. will need to reach backl to the leasing office being hthey were closing and need to find this unit and reschd with us.. we will need the unit to be found and comfirmed at certain lcoation and cal lto return to service not walking from building and building and door to door.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/26/2023

Replaced rr switch and tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, PA 17331

Drew B.

Job Details: 06/26/2023

cx complaint that unit is making loud screeching noise when stops and slows down from spinning and found the unit to be grdining plastic shavings from the pulley wheel. will need the following parts for proper full repair. call when in to correctly schd; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 gearcase (gearacse) and 1 2count (2 count) and 1 LOOK (LOOK) and 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20016

Shawn D.

Job Details: 06/26/2023

installed parts and tested and unit now sounds good. unit isgood to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Hanover, PA 17331

Drew B.

Job Details: 06/26/2023

"cx complaint that unit is rippingthe gaskjet and starting to have the magnectic strip.. and having closing issues will need W10917313 and call to reschd,.; ordrng 1 W10917313 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Washington, DC 20001

Samuel R.

Job Details: 06/26/2023

cx complaint unit is shaking.inspected unti and found unitto be working properly.ran service test and performed well.advised cx to load unit properly and how to properly maintain unit.unit checks out good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/26/2023

cx complaint clicking noise when opening and closing rc door. inspected unit and verified complaint. found noise coming from damper. ordering damper. call cx to schedule return visit once we have eta on part; ordrng 1 W11236851 (damper)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Madison, VA 22727

Ezra M.

Job Details: 06/26/2023

"not starting cycle properly. storing error f7e4, verified slider failed, replaced slider and calibrated unit. no errors."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rockville, MD 20854

Julian H.

Job Details: 06/26/2023

replaced parts & working properly

We serviced a

JENNAIR RANGE

Model JJW8230AAB

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the cx is saying that the Wall Oven is giving an F9 error. Found that the Upper Door Latch is stuck on locked. Upper Door will not unlock. Unit will need the Door Latch. Cx wants to think about the repair. If the cx calls back order the Door Latch with Switch = 71003294. Don't go without parts. Cx paid by check for the Service Call Only by check. Check is in the blue money bag.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Chesapeake, VA 23325

Zachery R.

Job Details: 06/26/2023

"replaced door lock, ran test 12, no faults after test cycle, unit working as designed. secured door lock in bin."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Olney, MD 20832

Robert L.

Job Details: 06/26/2023

"cx complaint randomly not draining after periods of no use, found drain house sagging at disposal and packed full , cleared drain and raised drain, flushed flew 3 times tested all ops ok, suggested cx run at least once a week , also showed how to clear hose if clogged, tested all ops ok....2 costco warranty see POP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/26/2023

"cx complaint no ice, warmer freezer temperatures - sp w10666205c - special project s71233 - . . . checked unit and found unit will need fridge evap cover for repair to unit . fan intermittently running . also found no frost on freezer evap . ordering all parts for repair . along with control just incase unit is getting stuck in defrost .servicematters down .; ordrng 1 W11610999 (evap) and 1 W10316760 (Temperature Sensor) and 1 W11664342 (control)"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near Middle River, MD 21220

Dustin F.

Job Details: 06/26/2023

"Replaced FC stainless door and tested unit, unit now working as intended.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Chesapeake, VA 23320

Branden R.

Job Details: 06/26/2023

please send this ticket back to me tomorrow when service matters is up and running need to order stainless door and deli drawer for unit .; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Middle River, MD 21220

Dustin F.

Job Details: 06/26/2023

"CX complaint: unit leaked through floorInspected unit, couldnt confirm complaint. found error codes:F6E3, F0E7,F7E9Contacted WP TL since SM was down. spoke to Adrian cleared codes, ran test cycle then FULL normal was cycle. no leaks detected no faults generated. At this time CX will keep an eye on unit and call us back if issue comes back. GAve me SR#7736716387"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/26/2023

cx complaint is the unit displaying F8E1 and not filling. when i arrived the drain line was laying on teh floor going to a drain hole in the floor. i explained to cx the unit cant fill if the drian line doesnt go up the back of the unit. i raised the drain line and zip tied it to a pipe behind the unit so its at the correct height. the drain hose plugs into another drain hose from another unit to reach the hole in the floor. there is no clamp where the 2 lines meet and i dont have 1 so i zip tied that as well. tested unit and it is now workin as designed.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Sparrows Point, MD 21219

Dustin F.

Job Details: 06/26/2023

"Upon arrival, couldnt get ahold of LL to confirm payment for OOW costs. waited 10 min with CX then moved on, shes gonna have to reschedule since she doesnt wanna pay. will reach out to WP. no work done no charges needed."

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