Service History 434 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS00

Near Vienna, VA 22180

Simon

Job Details: 06/14/2023

"CX complaints refrigrator humming noise.UNIT CHECKS .EVAP FAN MOTOR relay not responding goes on and off .valtage checks 120AC.disconnect eva fan no clicking sound .connect eva fan relay start clicking BUILD INN refrigrator need 2nd tech and control board ,CX will pay for the labor on next visit.SZ; saved tckt"

We serviced a

WHIRLPOOL COOKTOP

Model KCED606GBL01

Near Silver Spring, MD 20905

Robert L.

Job Details: 06/14/2023

"cx complaint vent not pulling air/steam from cooking, found vent back flowing, went outside and saw vent flap stuck behind decking, was able to pop flap free, cx to cover later, full air flow returned, tested all ops ok, pop 11/29/22 but not delivered and installed until 3/21/23"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/14/2023

"cx complaint the unit making some noise during the spin cycle. checked the unit and no error codes were found. checked underneath and found that the gearcase was not fully seated to the tub. this can cause the unit to be out of balance and creating some abnormal noises during a cycle. therefore, i tightened it down for the time being but since the transmisstion has been running loose for potentionally six months i am reordering the gearcase. also any part involved with gearcase that may have been affected by the unit running with a loose gearcase. parts on order.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10528947 (hub)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Millsboro, DE 19966

Michael E.

Job Details: 06/14/2023

Replaced outer door glass and nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Staunton, VA 24401

Danny R.

Job Details: 06/14/2023

"called tech line now power to unit found main power line to compressore burnt sr 7736502808; (created new UIS, deleted prior attachment to UisID 495682)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Adelphi, MD 20783

Sherwood

Job Details: 06/14/2023

cx complaint door came off. arrived installed part door is working as designed. repair complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Lancaster, PA 17601

Cody H.

Job Details: 06/14/2023

"CX complains unit counter bulb is not working even after replacement. CX that was at home did not have any POP and entitlements did not show anything. Called CX on file as instructed by CX at home and left voicemail that we needed confirmation that unit is in warranty before moving forward. Gave CX 10 mins to respond, which they did not and moved no. No work done at this time due to no POP. CX EMAIL CONFIRMED.; snapped 3 QuickPics"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23227

Thomas B.

Job Details: 06/14/2023

Unable to remove dishwasher safely without causing damage to floors called office for guidance was referred to whirlpool TechLine called TechLine to document and took Quickpics of the removal issue. SR 7736634340 Cx Will need a contractor for removal and for reinstallation of the Unit in order to change out the Tub Assy.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2023

installed new door panel

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near College Park, MD 20740

Sherwood

Job Details: 06/14/2023

please do not send me back she was really rude and cursing at me. made me really uncomfortable.;

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Tyro, VA 22976

Danny R.

Job Details: 06/14/2023

uniot ios stacked asnd cant take down by myself cx will remove dryer for repair will need drain pump and control; ordrng 1 W11583890 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DWH0

Near North Potomac, MD 20878

Brian F.

Job Details: 06/14/2023

"Cx states dw is loud, not washing well. Entered diagnostic mode, found saved f3e2 (owi shorted), f6e6 (inlet water cool), f9e1 (diverter can't find position), and f9e2 (diverter stuck on). Quoted cx for control replacement, given the age of the unit and the cost of the repair, cx is going to replace unit."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Lewisberry, PA 17339

Drew B.

Job Details: 06/14/2023

cx had called KA about job and they were under the assumption that they covered this.. infromed and showed no auth sent over and told them cost of panel estimate and they are calling KA agin.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Gaithersburg, MD 20877

Brian F.

Job Details: 06/14/2023

"Cx states frost in FC, inspected and confirmed. Found FC door gasket not sealing along top right corner. Cleared frost/ice from sliders, adjusted gasket with heat gun, door now closes and seals, unit is now working properly."

We serviced a

KITCHENAID OVEN

Model KMBP100ESS

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2023

unable to locate unit - 1st attempt; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20036

Samuel R.

Job Details: 06/14/2023

checked evap cover and didnt come with damper as it showed in the pic.need to order damper and use cover on return visdit.W11673316 special order; ordrng 1 W11673316 (damper)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Smithfield, VA 23430

Lucas R.

Job Details: 06/14/2023

"cx complaint door not closing, ice clumping, checked unit temps good, riased leveling feet to 1/4 bubble leaning back to aid in door closure and ice box, tested, unit working as designed. cx also would like like drip tray repalced as it never seated correctly since install, called tradecare but were closed for the day, please shop job tomorrow so i can try and get auth. tray W10909034; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Stafford, VA 22554

Robert W.

Job Details: 06/14/2023

CX Complaint is the unit was leaking water. Inspected unit found no error codes ran unit and found unit is working properly all connections are good no leaks the unit is tilted foward raised front of unit to give it some pitch tested again and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 06/14/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Stafford, VA 22554

Robert W.

Job Details: 06/14/2023

"CX Complaint is the unit isnt cooling at all. Inspected unit and found unit not plugged in plugged unit up and found compressor is running thermistors are good compressor has low amp draw and no frost pattern on evap at all let run for 10 mins and still no frost pattern, Ordering dryer and coupler CBE; ordrng 1 LOOK (LOOK) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"

We serviced a

WHIRLPOOL OVEN

Model WOS92ECOAE00

Near Hampton, VA 23664

Carl A.

Job Details: 06/14/2023

"cx complaint of unit not coming on ,tested unit to find the following error codes F6E1,F6E2,ohmed out temp probe and element all checked good determind problem to be with control board cx delined for an EST at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near ,

Michael E.

Job Details: 06/14/2023

CX complaint: unit leaked after install. Tested and verified complaint. House is new and not yet occupied. Tested water dispenser and filled IM and no leaks detected. Water supply is tight and no leaks. May have been water line not tightened properly on original install. CX stated that the unit flooded the whole first floor but no problems found today. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2023

Cx complaint is that the Freezr is not cooling like it should and their ice cram melts and refreezes. Upon arrival I found that the FC temp was at 22 degrees. I entered diag and found that the FC evap fan is activating but is running rough. I tested the RC fan and the Ice box fan and found that both are operating as intended. I found no excessive frost built up on the evap. Cx also stated that the unit is still making ice regularly and it was having a power failure alarm come on intermittently. I am ordering the fan and LED control and will use the main control on return if needed. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10804160 (Dc Power board) and 1 W11249952 (Evap Fan)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Clinton, MD 20735

Leon

Job Details: 06/14/2023

cx complaint electric dryer - not operating - no power - has power (lights on)?- won't start. tested unit and found control and UI bad. replaced parts and tested unit works properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/14/2023

"cx complaint RC is not cooling. I found frost build up outside of evap cover. I ran test 5 and found it passed. ran test 13 and found heater did come on. I found 124.5vac from control to heater. i then found 33.6ohms through the heater circuit. I removed evap cover and defrosted evap, removed defrost thermistor and placed in ice water. I only found 2.7kohms from sensor. sensor is faulty. called TL (SR7736633936) to file issue. unit needs thermistor to correct issue. qouted cx and cx accepted. I found thermistor that was supplied was faulty. in ice water it read O.L. pulled thermistor from van stock and found that one was good. cx paid in full. unit now checks good.; ordrng 1 w11396033 (door switch (FG VS)) and 1 WPW10384183 (thermistor (FG VS)), used 1 W11396033 (SWITCH), and 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near East Petersburg, PA 17520

Justin L.

Job Details: 06/14/2023

Cx complaint door damage. Unit is in new build and builder had proof of purchase for first 30 days. Found right side rc door dented. Ordering door which will ship to builder who will contact us for return.; ordrng 1 look (look) and 1 W11436604 (stainless rs rc door)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2023

Per previous diag I was able to access and replace the control and heating element. i then tested the unit and found that it is now heating properly. Unit is functioning ans intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS48CXDBDB13

Near Lititz, PA 17543

Justin L.

Job Details: 06/14/2023

Cx complaint frost build up in freezer. Was able to access unit and clear frost. Verifed dispenser door closing. Heated gasket to sit properly. Collected for service no further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEDUDW14

Near Reston, VA 20191

Simon

Job Details: 06/14/2023

CX complaints icemaker not working properly UNIT checks optic diagnostic mode emitter and reciever not responding bleaking continuosly.orderd parts .CX will paid for labor on next visit.SZ; ordrng 1 W10757851 (PC BOARD RECIEVER) and 1 W10757851 (PC BOARD EMITTER)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Manheim, PA 17545

Justin L.

Job Details: 06/14/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS0

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/14/2023

cx complaint unit is not cleaning dishes. inspected unit and found i could not get into diag. i ran a normal cycle and found water came in but wash motor did not come on. i removed outer door and found 123.4vac to wash motor. unit needs sump assy. qouted cx for repair and cx accepted. replaced sump and found unit now checks good.

We serviced a

KITCHENAID HOOD

Model KVWB406DSS4

Near Ashland, VA 23005

Kyle A.

Job Details: 06/14/2023

Covers mounts were riveted on backwards. Reodering coverSr#7736631914; ordrng 1 W10735373 (Cover)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hertford, NC 27944

Branden R.

Job Details: 06/14/2023

"cx complaint unit not filling , checked unit and found valve has proper vac to it but not opening for water to flow . replaced with pre id and tested unit is now running as designed . all major componets checked good ."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Rockville, MD 20853

Israel R.

Job Details: 06/14/2023

Customer complaint unit is not filling with enough water on auto. I tested the unit and found the unit is filling as much as it will with auto. The unit is going to priorytize saving water over filling completly. Adcide the custoemr to use max fill and on big loads like bedding to use bulky with max fill. And to turn off the extra power becasue it will fill with less water. Adviced the customer to leave the fill on max. Unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/14/2023

combi oven f5 e1 error also complaint of smell when in use last time before stopping smell was worse went to remove unit removed screws and grille cover no movement found shim screwed down near feet unable to push unit back any further or raise enough to get feet over shim sugguesting two techs informed if two techs cant remove the installers will need to remove unit for us to service unit; ordrng 1 W11449277 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Fulton, MD 20759

Robert L.

Job Details: 06/14/2023

"called partner team, they have on record that any modification would void warranty, whirlpool directed cx to repair clinic to order what ever parts cx would like , he would need to pay for it. but as a 'WFCC' company we cannot retro-fit any model without manufacturer supplied parts for that model sr#7736461307 cx needs plumber to address sediment in lines and pressure issue,spoke to cx hes contacting whirlpool, he still has issue of noise complaint"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/14/2023

"cx complaint same issue, come to find defective ui, replaced ui, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Chester, VA 23831

Chris B.

Job Details: 06/14/2023

cx comp when unit will agaiate lights will flicker and make wierd noise insp unit threw auto test found unit does work as desighned and cannot duplicate error calibrated unit tesed threw diag mode several times could not duplicate comp

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/14/2023

"replaced valve, tested, noticed drain hose way too far down drain, secured drain hose in proper position, come to find oil leaking from bearings onto clutch, ordering additional parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11396716 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near North, VA 23803

Chris B.

Job Details: 06/14/2023

replaced control and drain pump tested unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Franklin, VA 23851

Zachery R.

Job Details: 06/14/2023

"cx complaint unit shaking during spin. checked unit, no faults stored. checked gearcase, come to find oil leaking from bearings onto clutch, advised cx phones are down so i will not be able to schedule, but parts are on order and she will be contacted for return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chester, VA 23831

Chris B.

Job Details: 06/14/2023

"cx comp unit will not wash clothes insp unit conf cx comp found cap out of range s code s17538 W11632927 replaced cap from vs W11395618 tested unit working as desighned; ordrng 1 W11395618 (cap), used 1 W11395618 (cap) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KSB00

Near Williamsburg, VA

Orbie

Job Details: 06/14/2023

"cx complaint door not shutting correctly and beeping. found bracket on bottom drawer not pulling door in far enough and also found bracket on bottom drawer not pushing door switch in. unit needs new drawer slide and lower bracket. cannot find slides in blow parts list. called techline spoke with Rich. advised he also didn't know and advised me to look the part up in parts research SR#7736636945. called MX and he emailed parts research. ordering bracket for now, cx asked if bracket comes before slide to send us back out to her to get the unit back up and functioning.; ordrng 1 W11678576 (bracket) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 06/14/2023

Leveled calibrated unit with Warren suspension bouncing must replace suspension; ordrng 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Ephrata, PA 17522

Cody H.

Job Details: 06/14/2023

"CX complains unit showed F3e5 error then shut off and would not run cycle. Found unit to be running cycle on arrival but CX complains unit is not reading dispenser correctly. Removed dispenser and cleaned sensor, sensor was covered with buildup. Retested unit and unit is reading 75% and 50% detergent. Found the dispenser drawer float to be binding up and causing sensor to not read correctly as well. Unit will need dispenser drawer and housing for return visit. Pump is also making excessive noise when opperating, will return with pump to replace when replacing other parts as well.; ordrng 1 W11413340 (drawer)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Timonium, MD 21093

Brian R.

Job Details: 06/14/2023

cx complaint is unit stopped making ice and running all the time and water and everything is running. she said unit was to be replaced and kitchenaid did nothing about it and we have been out a few times. units running and has good temp. gride had at least a few sheets of ice on it. removed and found gride wire broke and thats why ice is not falling and just sitting on grid melting. unit will need grid replaced. she asked as soon as we get part to call her and work something out and find something that works best.; ordrng 1 W10919199 (Grid)

We serviced a

WHIRLPOOL WASHER

Model MVWB757JW0

Near Reston, VA 20191

Simon

Job Details: 06/14/2023

CX complaint washer tearing clothes during washing .UNIT checks impeller defective all sides sharp edges.CX coverd parts no labor orderd parts .CX PAID ONLY service call.SZ; ordrng 1 W11558969 (WASH PLATE) and 1 W10752187 (WASHPLATE SCREW) and 1 W11123149 (CAP IMPELLER) and 1 W11190826 (RING TUB)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Richmond, VA 23236

John P.

Job Details: 06/14/2023

Installed door trims

We serviced a

MAYTAG DRYER

Model MEDC215ew1

Near Boiling Springs, PA 17007

Drew B.

Job Details: 06/14/2023

cx complaint that unit is not heating.. will run but not heat. they had a smaller service company out in january and replaced element when checked the unit has 240 on block and foudn the thermastat shorted out not ayttached to the element prong caused to blow the element prong off. i replaced element and secured and now heats checks good. cx paid IN FULL and close ticket out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Clinton, MD 20735

Leon

Job Details: 06/14/2023

"cx complaint that ice maker was not working. confirmed issue and replaced ice container bin, coupler and mounting plate. tested unit works as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Columbia, PA 17512

Justin L.

Job Details: 06/14/2023

Cx complaint back right burner not working. Was able to access unit and verify model and serial. Removed cooktop and found infestation. Cx will need to have exterminator then contact us with receipt. Pre-iding parts needed for repair which will be mandatory; ordrng 1 W11171119 (right rear burner) and 1 WP3149404 (right rear switch)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC0

Near Washington, DC 20037

Samuel R.

Job Details: 06/14/2023

replaced parts and tested unit now working properly.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Troy, VA 22974

Kyle A.

Job Details: 06/14/2023

Cx complaint of f1e1 error. Did confirm and will need to return with control.; ordrng 1 W11620481 (Conteol)

We serviced a

KITCHENAID ICE MAKER

Model KUIC15POZP2

Near Annapolis, MD 21401

Marc M.

Job Details: 06/14/2023

assisted SB with sealed system repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Louisa, VA 23093

Kyle A.

Job Details: 06/14/2023

Cx complaint of unit not dispensing ice. Did confirm and found units auger stripped. Ordering motor and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor)

We serviced a

MAYTAG DRYER

Model WED7500GW0

Near Hertford, NC 27944

Branden R.

Job Details: 06/14/2023

cx complaint unit wont shut . checked unit and found twisted door latch not allowing door to stay shut . replaced inner door with latch . tested and unit is now running as designed .

We serviced a

KITCHENAID RANGE

Model KSEG700ESS4

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 06/14/2023

"installed control panel and display control. tested unit, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/14/2023

"Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the fill tube to be frozen after sitting for so long not making ice. Thawed fill tube, installed insulation around tube to prevent any air leaks from ice box. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/14/2023

cx complaint the unit is not cooling. checked the unit and found that the unit is not cooling. replaced all parts and put the unit back together. tested operataion. unit is running as designed. found water off to the ice maker. turned on ice maker and set unit to default settings. unit is good to go.

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 06/14/2023

"cx complaint control stopped powering on, cooktop still works. inspected unit and verified complaint. terminal block connections are good, unit is getting proper 240v. found L1 wire powering control pinched between back panel and lip of control panel. repaired wire with butt connector. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ05

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/14/2023

Cleared ice and replaced harness / thermisitor .. tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edenton, NC 27932

Branden R.

Job Details: 06/14/2023

cx complaint loud squealing/grinding noise and tub has seized up-wont spin checked unit and found bad bearing in unit causing alot of noise when spinning or moving tub with your hand . found heavy amount of oil coming from gearcase . ordering full gearcase repair for unit .; ordrng 1 W11449840 (gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W11481722 (Shift Actuator) and 1 W11409708 (shield)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/14/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Upper Rack Clip is broken and it will not hold the Wash Arm. Checked the Upper Rack. Found that the Manifold Arm / Clip will not hold the Arm into position. Order Manifolds. ; ordrng 1 W11573754 (MANIFOLD) and 1 W11226505 (MANIFOLD)

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPFXDA

Near McLean, VA 22101

Richard B.

Job Details: 06/14/2023

CX refused service after asking about repair costs if sealed system . And age of unit. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 06/14/2023

"no ice production. test 47 for IM thermister reading 02 - open. verified wiring at ice maker, all connections secure, checked wiring at bottom of fc door. found harness failed. unit will need new fc door to fix ice maker. cust wants to call Whirlpool for potential cost redction or coverage."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 06/14/2023

Customer complaint unit was making a loud squeak noise throughout the day as well as moisture was collecting on top of freezer door after my last visit I had found the unit needed a new air diffuser as well as Mulian heater. Arrived today and removed the interior parts of refrigerator to gain access to diffuser. Replace diffuser and now sounds correct and is running smooth installed all parts removed old mulian heater and replaced with new unit is now working as designed and has no more issues job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Hampton, VA 23669

Justin W.

Job Details: 06/14/2023

arrived to find unit not in store unable to locate unit

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lusby, MD 20657

David J.

Job Details: 06/14/2023

"Cx complaint unit shakes when spinning. Cx just purchased unit and was in aware how unit worked. Arrived today and inspected unit. Found no error codes. Ran diagnostic cycle and unit completed with no issues. Unit is level and all parts are secure. Showed Cx a video of another unit and showed how these thing move during a spin cycle, explained what to look out for and showed how unit works. Unit is working as intended. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Orange, VA 22960

Kyle A.

Job Details: 06/14/2023

Sr#7736636571Cx complaint of unit being unresponsive. Did confirm and found unit had exploded a fuse. Ordering module and ui as per cx.; ordrng 1 W10857232 (Induction module) and 1 WPW10396615 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Stafford, VA 22556

Robert W.

Job Details: 06/14/2023

"Replaced Sump, Lower arm, dispenser unit tested and is working properly."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2023

Cx complaint is that the unit is vibrating when running. Upon arrival I verified the issue. i then removed the front cover and accessed the blower wheel and found that it had some debris in it. i also inspected the rollers and found some play in them. I then ran the unit after reassembly and found that the noise is still there. I am ordering the motor and roller kit and will use the blower wheel on return. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 4392067 (Roller Kit) and 1 W11549461 (Motor)

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Baltimore, MD 21213

Dustin F.

Job Details: 06/14/2023

"Replaced Seal then when i went to replace switch harnass found MASSIVE Rat/MICE infestation. Put unit back together then left and contacted WP TL, spoke to Chris got SR# 7736637436 Then Spoke To Ronda with Trade care to document she gave me SR#7731493306. SHe confirmed WP will no longer service unit."

We serviced a

JENN-AIR N/A

Model JS2D260HES

Near East York, PA 17402

Sal R.

Job Details: 06/14/2023

"CX complaint was that the unti is not making ice. I found on arrivel a full bin of hollow ice. I used a glass to dispense water and found extreamly lowe water pressure. I asked CX whne the last time the water filter was changed and CX could not answer. I removed the water filter and used a Blue bypass and was able to show CX the differance on water pressue. I advised CX to take filter to Lowes/ HD and replace the filter. If CX has any further issues after filter is replaced, she will call back into office."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ken M.

Job Details: 06/14/2023

"Replacement tub arrived with an impact stress fracture. Found the bottom of the left rear shock not staying engaged to the frame. Shock replaced. Bellow still warped. Bellow replaced, but did not want to secure properly to the front panel, angle of the outer tub is still off. Contacted tech support to verify spring and strut positions for this unit. Determined that the springs do need to be on the back holes of the tub. SR # 7736632958. Tub shoves the bellow out. Determine long tub was received and installed, needs short tub. Contacted tech support again to document issue. Told to reorder the tub assembly and refer the customer to customer relations to see if they wish to intervene. Reordering tub assembly.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lancaster, PA 17603

Justin L.

Job Details: 06/14/2023

"Was able to access unit and replace compressor and drier. Pulled unit into vacuum which held then charged with R600. Unit began developing frost pattern. Unit now checks good no further work needed; ordrng 2 w11313696 (drier coupler (JL VS))s, used 2 w11313696 (drier coupler (JL VS)) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Silver Spring, MD 20906

Israel R.

Job Details: 06/14/2023

cx complained unit was leaking water from unde rthe unit. I tested the unit ran a quick wash and the unit did not leak. Found the Ac line was not in the sink and was out of the sink maybe installers move it out the way to install the water lines. I reseated the AC line in the sink and the unit did not leak. Unit is good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Willow Street, PA 17584

Justin L.

Job Details: 06/14/2023

Attempted repair as requested by techline but unit was far too damaged. Contacted techline SR#7736411103 and documented with more pictures of frame damage and broken welds. Unit is unrepairable and submitted for an exchange no further work needed

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Abingdon, MD 21009

Dustin F.

Job Details: 06/14/2023

"CX complaint: unit not dryingInspected unit, used dryer vent test kit and confirmed slight issue with airflow. Tested element and found it reading open, then tested thermal fuse, found it reading open. tested TCO and both showed continuity. Unit needs new element and thermal fuse. advised CX to get vent checked again. CX paid in full via CC. scheduled for 6/20/23; ordrng 1 WP3387747 (Element) and 1 W10909685 (thermal Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/14/2023

dishwasher not draining noise from motor no movement from water checked drain hose and sump found fins to dishwasher in sump cleared water removed drain pump fins shredded off drain pump ordering drain pump 19 in stock; ordrng 1 W10876537 (drainpump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXNL02

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 06/14/2023

"Replaced icemaker and water valve, tested ok. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hampton, VA 23669

Carl A.

Job Details: 06/14/2023

"cx complaint of water leaking on floor from unit when dispenceing water ,checked unit to find water leaking from connector were the water flows through reseated connecotr on hose line tested unit works as designed cx owes for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Lewes, DE 19958

Frederick R.

Job Details: 06/14/2023

WCX complaint is no cool. Removed drier and compressor. When I opened box I found the compressor to be the wrong sizw and the ports reversed. Spoke to Branden at WPTL (SR#7736637362).. Ordering tubing kit to exted suction line across compressor. Return to 2 ct SS; ordrng 3 876765 (mtg kit)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT1L1TZYT00

Near Hampton, VA 23663

Justin W.

Job Details: 06/14/2023

cx complaint unit not cooling. upon arrival found unit unplugged plugged unit in pulled amp draw at .6 from compressor. found no frost pattern forming. ordering parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 WPW10314205 (evap) and 1 W10233960 (compressor) and 1 WPW10143759 (drier) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 06/14/2023

"Cs unit is not running, confirmed complaint, Found error codes f4e3 wash motor not running, verified its getting 120v but not running.Ordering sump/motor,returning with control for insurance if needed.; ordrng 1 W11025157 (Sump/motor)"

We serviced a

WHIRLPOOL FREEZER

Model KRSF505ESS01

Near Sykesville, MD 21784

Justin S.

Job Details: 06/14/2023

the unit was unplugged with i arrived. ran test 3 and both fans activate. when pierced the unit had pressure in the system but also had black oil coming out. replaced the compressor and vacuummed the system down. the unit held vaccuum for 20 minutes. filled to weight and checked for leaks. ran test 4 and step 1 pressures equilized to 50 psi quickly. step 4 low side pressure is 5psi and high side pressure is 125psi then dropped to -22psi on the low side and 125psi on the high side. step 5 low side pressure is -22psi and high side pressure is 115psi and can see the needle jumpping around on occasion. dumpped the charge and swept the system with nitrogen and got a lot of black smelly oil out. called tech support and spoke with a kurt. deemed unrepairable. file number 7736638218.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Dover, DE 19901

Taylor F.

Job Details: 06/14/2023

Installed IM kit for cx. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Herndon, VA 20170

Simon

Job Details: 06/14/2023

CX complaints washer smell burn and trip .UNIT checks UNIT no sign burninig run unit diag mod no error code UNIT works ad designed .called tech line and filed the UNIT .SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dover, DE 19901

Taylor F.

Job Details: 06/14/2023

"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective causing unit not to wash. Ordering sump, cannot reschedule at this time.; ordrng 1 W11025157 (sump) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Dover, DE 19901

Taylor F.

Job Details: 06/14/2023

Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found unit had a plastic knife in the bloiwer housing from cx trying to remove lint. Removed object and unit is now working as designed. Console is working as designed and is not needed. All functions work proeprly and cx is not concerned about the crackling speaker. Motor and blower wheel not needed. Replaced moisture harness due to it reading OL. Called office and started refund process for blower wheel and console. Job is complete.

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/14/2023

replaced the valves and reconnected everything. checked for leaks and tested. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model Mvwb835dw3

Near Millsboro, DE 19966

Michael E.

Job Details: 06/14/2023

"CX complaint: door broken. Tested and verified complaint. Rpeklaced the door, tested unit anbd it is now working properly. CX paid for service, labor, S&H and part by check. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS01

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/14/2023

"Cx complaint water leak from the bottom during water dispensing.Tested dispenser, confirmed water coming out the door plastic sleeve near the bottom hinge. The unit needs a new door W10193495, but the part is NLA. Collected $120; ordrng 1 W10193495 (freezer door)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Frankford, DE 19945

Michael E.

Job Details: 06/14/2023

Replaced the spark module as per previous diagnosis. Tested and still getting spark on front right the whole time its on and intermitantly front left. I found the front right switch worked properly when i moved switch connection to just above the groove. This only held for seconds before shifting back into the groove. Switch harness defective. Called WPTL to document and he also recommended i bring the electrode harness for front burners just in case. SR7736637232 Ordering 2 electrode harnesses and reordering switch harness. Cannot reschedule due to only 1 left on system; ordrng 1 W11561443 (switch harness reorder) and 2 W11507531 (electrode harness)s

We serviced a

WHIRLPOOL ICE MAKER

Model WRQA59CNKZ

Near Laurel, MD 20723

Robert L.

Job Details: 06/14/2023

"cx complaint not making ice, cycled icemaker and valve just buzzed, found fill tube frozen over, per TSP W11560805 Rev. D, need to replace valve, icemaker and fill tube, quoted $577 but refered cx to customer care for concessions, coollected $120 visa; ordrng 1 W11455232 (icemaker) and 1 W11455388 (updated valve) and 1 W11677731 (fill tube)"

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Bristow, VA 20136

Daniel J.

Job Details: 06/14/2023

range oven was in use and heard a noise than the outter door glass shattered into pcs called trade care rep stated cant use oven without glass 7736617051called3:17 pm

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tyner, NC 27980

Branden R.

Job Details: 06/14/2023

"cx complaint no lights , found switch warped not allowing it to pop out and turn light on . tryed to uninstall and found switch coverd in foam not allowing switch to be fully uninstalled without damaging cabinet or wires . added new switch but was unable to wire it up properly cause of foam being in the way of the 2 connetors . called WP techline and was advised it will be sent over for review . sr7736631422"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS1

Near Reston, VA 20191

Jason A.

Job Details: 06/14/2023

CX complaint DW not cleaning - lower arm notmoving. Found F9E4 & F9E1 error codes. Ran test wash to clear & test LWR arm. Start EXPRESS wash but arm not moving. Replaced motor & clock LWR arm over float switch. CX ordered a LWR arm. Ran test wash & cleared errors - arm is now moving. Start Sensor PROWASH & arm is moving. NO LEAKS > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/14/2023

"CX complaint unit will not drain water arrive today. Inspected unit and found error code.f9e1 Cleared Erica and ran a test cycle unit filled and started washing force drain and unit tried to drain for two minutes but when I open the door there was still water sitting in there above filter remove filter and sucked all water out with shop vac. Removed old drain pump and replaced with new tested unit again, and had same outcome inspect the drain line And found clog and drain line ordering drain hose for return visit and will return when part arrives ; ordrng 1 W11414944 (Drain hose)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Centreville, VA 20120

Daniel J.

Job Details: 06/14/2023

dryer when steam is selected water puddles on flooring tested and found water leaksing from door water in tub cleaned nozzle no change cleaned up water replaced valve tested again normal no leaks

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Forest Hill, MD 21050

Neil H.

Job Details: 06/14/2023

REPLACED THE CONTROL RECALB TESTED AND WASHER TESTED GOOD.

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