We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS00
Near Vienna, VA 22180
Simon
Job Details: 06/14/2023
"CX complaints refrigrator humming noise.UNIT CHECKS .EVAP FAN MOTOR relay not responding goes on and off .valtage checks 120AC.disconnect eva fan no clicking sound .connect eva fan relay start clicking BUILD INN refrigrator need 2nd tech and control board ,CX will pay for the labor on next visit.SZ; saved tckt"
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Silver Spring, MD 20905
Robert L.
Job Details: 06/14/2023
"cx complaint vent not pulling air/steam from cooking, found vent back flowing, went outside and saw vent flap stuck behind decking, was able to pop flap free, cx to cover later, full air flow returned, tested all ops ok, pop 11/29/22 but not delivered and installed until 3/21/23"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/14/2023
"cx complaint the unit making some noise during the spin cycle. checked the unit and no error codes were found. checked underneath and found that the gearcase was not fully seated to the tub. this can cause the unit to be out of balance and creating some abnormal noises during a cycle. therefore, i tightened it down for the time being but since the transmisstion has been running loose for potentionally six months i am reordering the gearcase. also any part involved with gearcase that may have been affected by the unit running with a loose gearcase. parts on order.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Millsboro, DE 19966
Michael E.
Job Details: 06/14/2023
Replaced outer door glass and nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Staunton, VA 24401
Danny R.
Job Details: 06/14/2023
"called tech line now power to unit found main power line to compressore burnt sr 7736502808; (created new UIS, deleted prior attachment to UisID 495682)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Adelphi, MD 20783
Sherwood
Job Details: 06/14/2023
cx complaint door came off. arrived installed part door is working as designed. repair complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Lancaster, PA 17601
Cody H.
Job Details: 06/14/2023
"CX complains unit counter bulb is not working even after replacement. CX that was at home did not have any POP and entitlements did not show anything. Called CX on file as instructed by CX at home and left voicemail that we needed confirmation that unit is in warranty before moving forward. Gave CX 10 mins to respond, which they did not and moved no. No work done at this time due to no POP. CX EMAIL CONFIRMED.; snapped 3 QuickPics"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23227
Thomas B.
Job Details: 06/14/2023
Unable to remove dishwasher safely without causing damage to floors called office for guidance was referred to whirlpool TechLine called TechLine to document and took Quickpics of the removal issue. SR 7736634340 Cx Will need a contractor for removal and for reinstallation of the Unit in order to change out the Tub Assy.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2023
installed new door panel
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near College Park, MD 20740
Sherwood
Job Details: 06/14/2023
please do not send me back she was really rude and cursing at me. made me really uncomfortable.;
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Tyro, VA 22976
Danny R.
Job Details: 06/14/2023
uniot ios stacked asnd cant take down by myself cx will remove dryer for repair will need drain pump and control; ordrng 1 W11583890 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DWH0
Near North Potomac, MD 20878
Brian F.
Job Details: 06/14/2023
"Cx states dw is loud, not washing well. Entered diagnostic mode, found saved f3e2 (owi shorted), f6e6 (inlet water cool), f9e1 (diverter can't find position), and f9e2 (diverter stuck on). Quoted cx for control replacement, given the age of the unit and the cost of the repair, cx is going to replace unit."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Lewisberry, PA 17339
Drew B.
Job Details: 06/14/2023
cx had called KA about job and they were under the assumption that they covered this.. infromed and showed no auth sent over and told them cost of panel estimate and they are calling KA agin.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gaithersburg, MD 20877
Brian F.
Job Details: 06/14/2023
"Cx states frost in FC, inspected and confirmed. Found FC door gasket not sealing along top right corner. Cleared frost/ice from sliders, adjusted gasket with heat gun, door now closes and seals, unit is now working properly."
We serviced a
KITCHENAID OVEN
Model KMBP100ESS
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2023
unable to locate unit - 1st attempt; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Washington, DC 20036
Samuel R.
Job Details: 06/14/2023
checked evap cover and didnt come with damper as it showed in the pic.need to order damper and use cover on return visdit.W11673316 special order; ordrng 1 W11673316 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Smithfield, VA 23430
Lucas R.
Job Details: 06/14/2023
"cx complaint door not closing, ice clumping, checked unit temps good, riased leveling feet to 1/4 bubble leaning back to aid in door closure and ice box, tested, unit working as designed. cx also would like like drip tray repalced as it never seated correctly since install, called tradecare but were closed for the day, please shop job tomorrow so i can try and get auth. tray W10909034; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stafford, VA 22554
Robert W.
Job Details: 06/14/2023
CX Complaint is the unit was leaking water. Inspected unit found no error codes ran unit and found unit is working properly all connections are good no leaks the unit is tilted foward raised front of unit to give it some pitch tested again and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 06/14/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Stafford, VA 22554
Robert W.
Job Details: 06/14/2023
"CX Complaint is the unit isnt cooling at all. Inspected unit and found unit not plugged in plugged unit up and found compressor is running thermistors are good compressor has low amp draw and no frost pattern on evap at all let run for 10 mins and still no frost pattern, Ordering dryer and coupler CBE; ordrng 1 LOOK (LOOK) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL OVEN
Model WOS92ECOAE00
Near Hampton, VA 23664
Carl A.
Job Details: 06/14/2023
"cx complaint of unit not coming on ,tested unit to find the following error codes F6E1,F6E2,ohmed out temp probe and element all checked good determind problem to be with control board cx delined for an EST at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near ,
Michael E.
Job Details: 06/14/2023
CX complaint: unit leaked after install. Tested and verified complaint. House is new and not yet occupied. Tested water dispenser and filled IM and no leaks detected. Water supply is tight and no leaks. May have been water line not tightened properly on original install. CX stated that the unit flooded the whole first floor but no problems found today. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Cx complaint is that the Freezr is not cooling like it should and their ice cram melts and refreezes. Upon arrival I found that the FC temp was at 22 degrees. I entered diag and found that the FC evap fan is activating but is running rough. I tested the RC fan and the Ice box fan and found that both are operating as intended. I found no excessive frost built up on the evap. Cx also stated that the unit is still making ice regularly and it was having a power failure alarm come on intermittently. I am ordering the fan and LED control and will use the main control on return if needed. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10804160 (Dc Power board) and 1 W11249952 (Evap Fan)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Clinton, MD 20735
Leon
Job Details: 06/14/2023
cx complaint electric dryer - not operating - no power - has power (lights on)?- won't start. tested unit and found control and UI bad. replaced parts and tested unit works properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/14/2023
"cx complaint RC is not cooling. I found frost build up outside of evap cover. I ran test 5 and found it passed. ran test 13 and found heater did come on. I found 124.5vac from control to heater. i then found 33.6ohms through the heater circuit. I removed evap cover and defrosted evap, removed defrost thermistor and placed in ice water. I only found 2.7kohms from sensor. sensor is faulty. called TL (SR7736633936) to file issue. unit needs thermistor to correct issue. qouted cx and cx accepted. I found thermistor that was supplied was faulty. in ice water it read O.L. pulled thermistor from van stock and found that one was good. cx paid in full. unit now checks good.; ordrng 1 w11396033 (door switch (FG VS)) and 1 WPW10384183 (thermistor (FG VS)), used 1 W11396033 (SWITCH), and 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/14/2023
Cx complaint door damage. Unit is in new build and builder had proof of purchase for first 30 days. Found right side rc door dented. Ordering door which will ship to builder who will contact us for return.; ordrng 1 look (look) and 1 W11436604 (stainless rs rc door)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Per previous diag I was able to access and replace the control and heating element. i then tested the unit and found that it is now heating properly. Unit is functioning ans intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48CXDBDB13
Near Lititz, PA 17543
Justin L.
Job Details: 06/14/2023
Cx complaint frost build up in freezer. Was able to access unit and clear frost. Verifed dispenser door closing. Heated gasket to sit properly. Collected for service no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDUDW14
Near Reston, VA 20191
Simon
Job Details: 06/14/2023
CX complaints icemaker not working properly UNIT checks optic diagnostic mode emitter and reciever not responding bleaking continuosly.orderd parts .CX will paid for labor on next visit.SZ; ordrng 1 W10757851 (PC BOARD RECIEVER) and 1 W10757851 (PC BOARD EMITTER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Manheim, PA 17545
Justin L.
Job Details: 06/14/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/14/2023
cx complaint unit is not cleaning dishes. inspected unit and found i could not get into diag. i ran a normal cycle and found water came in but wash motor did not come on. i removed outer door and found 123.4vac to wash motor. unit needs sump assy. qouted cx for repair and cx accepted. replaced sump and found unit now checks good.
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Ashland, VA 23005
Kyle A.
Job Details: 06/14/2023
Covers mounts were riveted on backwards. Reodering coverSr#7736631914; ordrng 1 W10735373 (Cover)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hertford, NC 27944
Branden R.
Job Details: 06/14/2023
"cx complaint unit not filling , checked unit and found valve has proper vac to it but not opening for water to flow . replaced with pre id and tested unit is now running as designed . all major componets checked good ."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20853
Israel R.
Job Details: 06/14/2023
Customer complaint unit is not filling with enough water on auto. I tested the unit and found the unit is filling as much as it will with auto. The unit is going to priorytize saving water over filling completly. Adcide the custoemr to use max fill and on big loads like bedding to use bulky with max fill. And to turn off the extra power becasue it will fill with less water. Adviced the customer to leave the fill on max. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/14/2023
combi oven f5 e1 error also complaint of smell when in use last time before stopping smell was worse went to remove unit removed screws and grille cover no movement found shim screwed down near feet unable to push unit back any further or raise enough to get feet over shim sugguesting two techs informed if two techs cant remove the installers will need to remove unit for us to service unit; ordrng 1 W11449277 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fulton, MD 20759
Robert L.
Job Details: 06/14/2023
"called partner team, they have on record that any modification would void warranty, whirlpool directed cx to repair clinic to order what ever parts cx would like , he would need to pay for it. but as a 'WFCC' company we cannot retro-fit any model without manufacturer supplied parts for that model sr#7736461307 cx needs plumber to address sediment in lines and pressure issue,spoke to cx hes contacting whirlpool, he still has issue of noise complaint"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/14/2023
"cx complaint same issue, come to find defective ui, replaced ui, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2023
cx comp when unit will agaiate lights will flicker and make wierd noise insp unit threw auto test found unit does work as desighned and cannot duplicate error calibrated unit tesed threw diag mode several times could not duplicate comp
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/14/2023
"replaced valve, tested, noticed drain hose way too far down drain, secured drain hose in proper position, come to find oil leaking from bearings onto clutch, ordering additional parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11396716 (suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near North, VA 23803
Chris B.
Job Details: 06/14/2023
replaced control and drain pump tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Franklin, VA 23851
Zachery R.
Job Details: 06/14/2023
"cx complaint unit shaking during spin. checked unit, no faults stored. checked gearcase, come to find oil leaking from bearings onto clutch, advised cx phones are down so i will not be able to schedule, but parts are on order and she will be contacted for return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2023
"cx comp unit will not wash clothes insp unit conf cx comp found cap out of range s code s17538 W11632927 replaced cap from vs W11395618 tested unit working as desighned; ordrng 1 W11395618 (cap), used 1 W11395618 (cap) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Williamsburg, VA
Orbie
Job Details: 06/14/2023
"cx complaint door not shutting correctly and beeping. found bracket on bottom drawer not pulling door in far enough and also found bracket on bottom drawer not pushing door switch in. unit needs new drawer slide and lower bracket. cannot find slides in blow parts list. called techline spoke with Rich. advised he also didn't know and advised me to look the part up in parts research SR#7736636945. called MX and he emailed parts research. ordering bracket for now, cx asked if bracket comes before slide to send us back out to her to get the unit back up and functioning.; ordrng 1 W11678576 (bracket) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/14/2023
Leveled calibrated unit with Warren suspension bouncing must replace suspension; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ephrata, PA 17522
Cody H.
Job Details: 06/14/2023
"CX complains unit showed F3e5 error then shut off and would not run cycle. Found unit to be running cycle on arrival but CX complains unit is not reading dispenser correctly. Removed dispenser and cleaned sensor, sensor was covered with buildup. Retested unit and unit is reading 75% and 50% detergent. Found the dispenser drawer float to be binding up and causing sensor to not read correctly as well. Unit will need dispenser drawer and housing for return visit. Pump is also making excessive noise when opperating, will return with pump to replace when replacing other parts as well.; ordrng 1 W11413340 (drawer)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Timonium, MD 21093
Brian R.
Job Details: 06/14/2023
cx complaint is unit stopped making ice and running all the time and water and everything is running. she said unit was to be replaced and kitchenaid did nothing about it and we have been out a few times. units running and has good temp. gride had at least a few sheets of ice on it. removed and found gride wire broke and thats why ice is not falling and just sitting on grid melting. unit will need grid replaced. she asked as soon as we get part to call her and work something out and find something that works best.; ordrng 1 W10919199 (Grid)
We serviced a
WHIRLPOOL WASHER
Model MVWB757JW0
Near Reston, VA 20191
Simon
Job Details: 06/14/2023
CX complaint washer tearing clothes during washing .UNIT checks impeller defective all sides sharp edges.CX coverd parts no labor orderd parts .CX PAID ONLY service call.SZ; ordrng 1 W11558969 (WASH PLATE) and 1 W10752187 (WASHPLATE SCREW) and 1 W11123149 (CAP IMPELLER) and 1 W11190826 (RING TUB)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Richmond, VA 23236
John P.
Job Details: 06/14/2023
Installed door trims
We serviced a
MAYTAG DRYER
Model MEDC215ew1
Near Boiling Springs, PA 17007
Drew B.
Job Details: 06/14/2023
cx complaint that unit is not heating.. will run but not heat. they had a smaller service company out in january and replaced element when checked the unit has 240 on block and foudn the thermastat shorted out not ayttached to the element prong caused to blow the element prong off. i replaced element and secured and now heats checks good. cx paid IN FULL and close ticket out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clinton, MD 20735
Leon
Job Details: 06/14/2023
"cx complaint that ice maker was not working. confirmed issue and replaced ice container bin, coupler and mounting plate. tested unit works as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Columbia, PA 17512
Justin L.
Job Details: 06/14/2023
Cx complaint back right burner not working. Was able to access unit and verify model and serial. Removed cooktop and found infestation. Cx will need to have exterminator then contact us with receipt. Pre-iding parts needed for repair which will be mandatory; ordrng 1 W11171119 (right rear burner) and 1 WP3149404 (right rear switch)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC0
Near Washington, DC 20037
Samuel R.
Job Details: 06/14/2023
replaced parts and tested unit now working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Troy, VA 22974
Kyle A.
Job Details: 06/14/2023
Cx complaint of f1e1 error. Did confirm and will need to return with control.; ordrng 1 W11620481 (Conteol)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP2
Near Annapolis, MD 21401
Marc M.
Job Details: 06/14/2023
assisted SB with sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Louisa, VA 23093
Kyle A.
Job Details: 06/14/2023
Cx complaint of unit not dispensing ice. Did confirm and found units auger stripped. Ordering motor and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor)
We serviced a
MAYTAG DRYER
Model WED7500GW0
Near Hertford, NC 27944
Branden R.
Job Details: 06/14/2023
cx complaint unit wont shut . checked unit and found twisted door latch not allowing door to stay shut . replaced inner door with latch . tested and unit is now running as designed .
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 06/14/2023
"installed control panel and display control. tested unit, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/14/2023
"Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the fill tube to be frozen after sitting for so long not making ice. Thawed fill tube, installed insulation around tube to prevent any air leaks from ice box. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Virginia Beach, VA 23454
Austin D.
Job Details: 06/14/2023
cx complaint the unit is not cooling. checked the unit and found that the unit is not cooling. replaced all parts and put the unit back together. tested operataion. unit is running as designed. found water off to the ice maker. turned on ice maker and set unit to default settings. unit is good to go.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 06/14/2023
"cx complaint control stopped powering on, cooktop still works. inspected unit and verified complaint. terminal block connections are good, unit is getting proper 240v. found L1 wire powering control pinched between back panel and lip of control panel. repaired wire with butt connector. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/14/2023
Cleared ice and replaced harness / thermisitor .. tested unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edenton, NC 27932
Branden R.
Job Details: 06/14/2023
cx complaint loud squealing/grinding noise and tub has seized up-wont spin checked unit and found bad bearing in unit causing alot of noise when spinning or moving tub with your hand . found heavy amount of oil coming from gearcase . ordering full gearcase repair for unit .; ordrng 1 W11449840 (gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W11481722 (Shift Actuator) and 1 W11409708 (shield)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS1
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/14/2023
Inspected the unit. Found that the cx is saying that the Dishwasher Upper Rack Clip is broken and it will not hold the Wash Arm. Checked the Upper Rack. Found that the Manifold Arm / Clip will not hold the Arm into position. Order Manifolds. ; ordrng 1 W11573754 (MANIFOLD) and 1 W11226505 (MANIFOLD)
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPFXDA
Near McLean, VA 22101
Richard B.
Job Details: 06/14/2023
CX refused service after asking about repair costs if sealed system . And age of unit. RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 06/14/2023
"no ice production. test 47 for IM thermister reading 02 - open. verified wiring at ice maker, all connections secure, checked wiring at bottom of fc door. found harness failed. unit will need new fc door to fix ice maker. cust wants to call Whirlpool for potential cost redction or coverage."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lexington Park, MD 20653
David J.
Job Details: 06/14/2023
Customer complaint unit was making a loud squeak noise throughout the day as well as moisture was collecting on top of freezer door after my last visit I had found the unit needed a new air diffuser as well as Mulian heater. Arrived today and removed the interior parts of refrigerator to gain access to diffuser. Replace diffuser and now sounds correct and is running smooth installed all parts removed old mulian heater and replaced with new unit is now working as designed and has no more issues job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Hampton, VA 23669
Justin W.
Job Details: 06/14/2023
arrived to find unit not in store unable to locate unit
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lusby, MD 20657
David J.
Job Details: 06/14/2023
"Cx complaint unit shakes when spinning. Cx just purchased unit and was in aware how unit worked. Arrived today and inspected unit. Found no error codes. Ran diagnostic cycle and unit completed with no issues. Unit is level and all parts are secure. Showed Cx a video of another unit and showed how these thing move during a spin cycle, explained what to look out for and showed how unit works. Unit is working as intended. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Orange, VA 22960
Kyle A.
Job Details: 06/14/2023
Sr#7736636571Cx complaint of unit being unresponsive. Did confirm and found unit had exploded a fuse. Ordering module and ui as per cx.; ordrng 1 W10857232 (Induction module) and 1 WPW10396615 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Stafford, VA 22556
Robert W.
Job Details: 06/14/2023
"Replaced Sump, Lower arm, dispenser unit tested and is working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Cx complaint is that the unit is vibrating when running. Upon arrival I verified the issue. i then removed the front cover and accessed the blower wheel and found that it had some debris in it. i also inspected the rollers and found some play in them. I then ran the unit after reassembly and found that the noise is still there. I am ordering the motor and roller kit and will use the blower wheel on return. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 4392067 (Roller Kit) and 1 W11549461 (Motor)
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Baltimore, MD 21213
Dustin F.
Job Details: 06/14/2023
"Replaced Seal then when i went to replace switch harnass found MASSIVE Rat/MICE infestation. Put unit back together then left and contacted WP TL, spoke to Chris got SR# 7736637436 Then Spoke To Ronda with Trade care to document she gave me SR#7731493306. SHe confirmed WP will no longer service unit."
We serviced a
JENN-AIR N/A
Model JS2D260HES
Near East York, PA 17402
Sal R.
Job Details: 06/14/2023
"CX complaint was that the unti is not making ice. I found on arrivel a full bin of hollow ice. I used a glass to dispense water and found extreamly lowe water pressure. I asked CX whne the last time the water filter was changed and CX could not answer. I removed the water filter and used a Blue bypass and was able to show CX the differance on water pressue. I advised CX to take filter to Lowes/ HD and replace the filter. If CX has any further issues after filter is replaced, she will call back into office."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Ken M.
Job Details: 06/14/2023
"Replacement tub arrived with an impact stress fracture. Found the bottom of the left rear shock not staying engaged to the frame. Shock replaced. Bellow still warped. Bellow replaced, but did not want to secure properly to the front panel, angle of the outer tub is still off. Contacted tech support to verify spring and strut positions for this unit. Determined that the springs do need to be on the back holes of the tub. SR # 7736632958. Tub shoves the bellow out. Determine long tub was received and installed, needs short tub. Contacted tech support again to document issue. Told to reorder the tub assembly and refer the customer to customer relations to see if they wish to intervene. Reordering tub assembly.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lancaster, PA 17603
Justin L.
Job Details: 06/14/2023
"Was able to access unit and replace compressor and drier. Pulled unit into vacuum which held then charged with R600. Unit began developing frost pattern. Unit now checks good no further work needed; ordrng 2 w11313696 (drier coupler (JL VS))s, used 2 w11313696 (drier coupler (JL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/14/2023
cx complained unit was leaking water from unde rthe unit. I tested the unit ran a quick wash and the unit did not leak. Found the Ac line was not in the sink and was out of the sink maybe installers move it out the way to install the water lines. I reseated the AC line in the sink and the unit did not leak. Unit is good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Willow Street, PA 17584
Justin L.
Job Details: 06/14/2023
Attempted repair as requested by techline but unit was far too damaged. Contacted techline SR#7736411103 and documented with more pictures of frame damage and broken welds. Unit is unrepairable and submitted for an exchange no further work needed
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Abingdon, MD 21009
Dustin F.
Job Details: 06/14/2023
"CX complaint: unit not dryingInspected unit, used dryer vent test kit and confirmed slight issue with airflow. Tested element and found it reading open, then tested thermal fuse, found it reading open. tested TCO and both showed continuity. Unit needs new element and thermal fuse. advised CX to get vent checked again. CX paid in full via CC. scheduled for 6/20/23; ordrng 1 WP3387747 (Element) and 1 W10909685 (thermal Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Warrenton, VA 20187
Daniel J.
Job Details: 06/14/2023
dishwasher not draining noise from motor no movement from water checked drain hose and sump found fins to dishwasher in sump cleared water removed drain pump fins shredded off drain pump ordering drain pump 19 in stock; ordrng 1 W10876537 (drainpump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNL02
Near Catonsville, MD 21228
Emmanuel R.
Job Details: 06/14/2023
"Replaced icemaker and water valve, tested ok. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hampton, VA 23669
Carl A.
Job Details: 06/14/2023
"cx complaint of water leaking on floor from unit when dispenceing water ,checked unit to find water leaking from connector were the water flows through reseated connecotr on hose line tested unit works as designed cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/14/2023
WCX complaint is no cool. Removed drier and compressor. When I opened box I found the compressor to be the wrong sizw and the ports reversed. Spoke to Branden at WPTL (SR#7736637362).. Ordering tubing kit to exted suction line across compressor. Return to 2 ct SS; ordrng 3 876765 (mtg kit)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYT00
Near Hampton, VA 23663
Justin W.
Job Details: 06/14/2023
cx complaint unit not cooling. upon arrival found unit unplugged plugged unit in pulled amp draw at .6 from compressor. found no frost pattern forming. ordering parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 WPW10314205 (evap) and 1 W10233960 (compressor) and 1 WPW10143759 (drier) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ellicott City, MD 21043
Emmanuel R.
Job Details: 06/14/2023
"Cs unit is not running, confirmed complaint, Found error codes f4e3 wash motor not running, verified its getting 120v but not running.Ordering sump/motor,returning with control for insurance if needed.; ordrng 1 W11025157 (Sump/motor)"
We serviced a
WHIRLPOOL FREEZER
Model KRSF505ESS01
Near Sykesville, MD 21784
Justin S.
Job Details: 06/14/2023
the unit was unplugged with i arrived. ran test 3 and both fans activate. when pierced the unit had pressure in the system but also had black oil coming out. replaced the compressor and vacuummed the system down. the unit held vaccuum for 20 minutes. filled to weight and checked for leaks. ran test 4 and step 1 pressures equilized to 50 psi quickly. step 4 low side pressure is 5psi and high side pressure is 125psi then dropped to -22psi on the low side and 125psi on the high side. step 5 low side pressure is -22psi and high side pressure is 115psi and can see the needle jumpping around on occasion. dumpped the charge and swept the system with nitrogen and got a lot of black smelly oil out. called tech support and spoke with a kurt. deemed unrepairable. file number 7736638218.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Dover, DE 19901
Taylor F.
Job Details: 06/14/2023
Installed IM kit for cx. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Herndon, VA 20170
Simon
Job Details: 06/14/2023
CX complaints washer smell burn and trip .UNIT checks UNIT no sign burninig run unit diag mod no error code UNIT works ad designed .called tech line and filed the UNIT .SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Taylor F.
Job Details: 06/14/2023
"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective causing unit not to wash. Ordering sump, cannot reschedule at this time.; ordrng 1 W11025157 (sump) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Dover, DE 19901
Taylor F.
Job Details: 06/14/2023
Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found unit had a plastic knife in the bloiwer housing from cx trying to remove lint. Removed object and unit is now working as designed. Console is working as designed and is not needed. All functions work proeprly and cx is not concerned about the crackling speaker. Motor and blower wheel not needed. Replaced moisture harness due to it reading OL. Called office and started refund process for blower wheel and console. Job is complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP536WP01
Near Ellicott City, MD 21042
Justin S.
Job Details: 06/14/2023
replaced the valves and reconnected everything. checked for leaks and tested. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw3
Near Millsboro, DE 19966
Michael E.
Job Details: 06/14/2023
"CX complaint: door broken. Tested and verified complaint. Rpeklaced the door, tested unit anbd it is now working properly. CX paid for service, labor, S&H and part by check. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS01
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/14/2023
"Cx complaint water leak from the bottom during water dispensing.Tested dispenser, confirmed water coming out the door plastic sleeve near the bottom hinge. The unit needs a new door W10193495, but the part is NLA. Collected $120; ordrng 1 W10193495 (freezer door)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Frankford, DE 19945
Michael E.
Job Details: 06/14/2023
Replaced the spark module as per previous diagnosis. Tested and still getting spark on front right the whole time its on and intermitantly front left. I found the front right switch worked properly when i moved switch connection to just above the groove. This only held for seconds before shifting back into the groove. Switch harness defective. Called WPTL to document and he also recommended i bring the electrode harness for front burners just in case. SR7736637232 Ordering 2 electrode harnesses and reordering switch harness. Cannot reschedule due to only 1 left on system; ordrng 1 W11561443 (switch harness reorder) and 2 W11507531 (electrode harness)s
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Laurel, MD 20723
Robert L.
Job Details: 06/14/2023
"cx complaint not making ice, cycled icemaker and valve just buzzed, found fill tube frozen over, per TSP W11560805 Rev. D, need to replace valve, icemaker and fill tube, quoted $577 but refered cx to customer care for concessions, coollected $120 visa; ordrng 1 W11455232 (icemaker) and 1 W11455388 (updated valve) and 1 W11677731 (fill tube)"
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Bristow, VA 20136
Daniel J.
Job Details: 06/14/2023
range oven was in use and heard a noise than the outter door glass shattered into pcs called trade care rep stated cant use oven without glass 7736617051called3:17 pm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Tyner, NC 27980
Branden R.
Job Details: 06/14/2023
"cx complaint no lights , found switch warped not allowing it to pop out and turn light on . tryed to uninstall and found switch coverd in foam not allowing switch to be fully uninstalled without damaging cabinet or wires . added new switch but was unable to wire it up properly cause of foam being in the way of the 2 connetors . called WP techline and was advised it will be sent over for review . sr7736631422"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Reston, VA 20191
Jason A.
Job Details: 06/14/2023
CX complaint DW not cleaning - lower arm notmoving. Found F9E4 & F9E1 error codes. Ran test wash to clear & test LWR arm. Start EXPRESS wash but arm not moving. Replaced motor & clock LWR arm over float switch. CX ordered a LWR arm. Ran test wash & cleared errors - arm is now moving. Start Sensor PROWASH & arm is moving. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Chesapeake Beach, MD 20732
David J.
Job Details: 06/14/2023
"CX complaint unit will not drain water arrive today. Inspected unit and found error code.f9e1 Cleared Erica and ran a test cycle unit filled and started washing force drain and unit tried to drain for two minutes but when I open the door there was still water sitting in there above filter remove filter and sucked all water out with shop vac. Removed old drain pump and replaced with new tested unit again, and had same outcome inspect the drain line And found clog and drain line ordering drain hose for return visit and will return when part arrives ; ordrng 1 W11414944 (Drain hose)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Centreville, VA 20120
Daniel J.
Job Details: 06/14/2023
dryer when steam is selected water puddles on flooring tested and found water leaksing from door water in tub cleaned nozzle no change cleaned up water replaced valve tested again normal no leaks
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/14/2023
REPLACED THE CONTROL RECALB TESTED AND WASHER TESTED GOOD.