Service History 433 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ken M.

Job Details: 06/27/2023

"Customer complaint is that both door gasket are torn. Visual inspection confirmed issue, right gasket worse than left. Right door gasket replaced and heat applied to the seal to remove wrinkles and close gaps. Ordering gasket for the left door.; ordrng 1 W10830046 (gasket-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/27/2023

"Cx complained of freezing items in the rc. Inspected the unit and found the fan and damper work in step 3 of diagnostics. At the control, p5 1-2 @42 degrees, the thermistor test 7200ohms which is in range and from p5 3-4 for the fc, 21000ohms which is in range of 3 degrees. There are no tears in the gaskets. Unit needs new control and user interface; ordrng 1 W11567938 (user interface) and 1 W11670354 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, MD 20853

Julian H.

Job Details: 06/26/2023

"CX complaint about unit not cooling found both compartments @ room temp compressor running all the time warm to the touch windings 6,7,13 system has a pierce valve to suction line need parts 3 COUNTS SEALED SYS JOB CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11256565 (evaporator CBE) and 1 WPW10143759 (dryer CBE) and 1 W10507884 (compressor CBE) and 1 W11506635 (coupler) and 1 876765 (mtg kit) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesterfield, VA 23832

John P.

Job Details: 06/26/2023

"Cx complaint unit not working, checked unit found clutch shorted open taking out acu. Advised that may need additational parts after replacing acu and clutch.Quoted:W10754448 clutch $91.99W11419171 acu $222.14$110 labor$15 shipping"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEW5

Near Chantilly, VA 20152

Richard B.

Job Details: 06/26/2023

"CX complant. Water flows slow. Inspected unit and found water resivoir is needed due to restricted flow as well as dual valve. Further work needed, RB; ordrng 1 W10502642 (resivoir)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Midlothian, VA 23112

John P.

Job Details: 06/26/2023

"check unit found strike seperated replace; ordrng 1 W11457841 (strike jp\'vs), used 1 W11457841 (STRIKE jp\'vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Columbia, MD 21044

Robert L.

Job Details: 06/26/2023

"cx complaint not making ice, found T56 E5, F58 01 (cold), T57 passed, found front cover was not closed and allowing aitr into icemake area, reinstalled cover , found fill tube frozen, T19 heater activated and thawed, cleared fill tube, T45 fill icemaker , T36 fan running strong, turned FC down to -4, cover loose may have caused temp issue in ice chamber, tested all ops ok, if cx calls back order icemaker W11658802 and heater W11087201"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesterfield, VA 23838

John P.

Job Details: 06/26/2023

"Cx complaint door falling down, checked unit found right door spring seperated from hinge, reinstalled spring, tested working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DWH0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/26/2023

"CX complaint dw not starting, making a noise.Tested drain, the pump didn't run. Removed a piece of glass jamming the impeller. Ran test mode and deleted F8E1and F8E4 errors. Ran a test cycle, the unit worked and drained ok. collected $120"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bowie, MD 20720

Leon

Job Details: 06/26/2023

cx complaint dishwasher not drying dishes. inspected unit and tested heating element which was good. machine has plastic tub with too many dishes inside during normal/light wash setting. instructed customer to use less dishes and use appropriate cycle. will call back if necessary

We serviced a

WHIRLPOOL FREEZER

Model wrs321sdhz08

Near Hampton, VA 23666

Lucas R.

Job Details: 06/26/2023

"replaced heater, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDB02

Near Bowie, MD 20721

Leon

Job Details: 06/26/2023

cx complaint ice maker not working and freezer not freezing. inspected unit and found no frost pattern on evaporator. called JJ sealed systems tech and went over findings. Needs to be filled with nitrogen to find leak. Discussed findings with client they will contact whirlpool. Provided pricing customer will discuss and decide next step; ordrng 1 W10160407 (compressor) and 1 WPW10143759 (dryer)

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/26/2023

"Replaced parts, but the unit didn't work.Called tech line, spoke to Jonny (sr # 7736721686). after several voltage tests on the main board, he advised to replace the UI. Removed main board and credited amount toward the new part. Ordering UI WPW10464535. Collected $541.58; ordrng 1 WPW10464535 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Washington, DC 20002

Samuel R.

Job Details: 06/26/2023

cx complaint unit is leavinf bleach stains on clothes.inspected unit and found drum filled with scum of some type of residue.advised cx to run clean wash cycle with affresh to clean insed of washer.unit checks out good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/26/2023

fridge lights out in freezer and top cabinet fridge compartment umped fridge led top lights back on test 56 e2 error test 57 02 n movement from icemaker paid by check 110 due on return installed freezer light all lights now working; ordrng 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/26/2023

cx complaint upper rack is falling down. inspected unit and found upper rack adjuster wheels have failed allowing rack to fall down. unit needs rack adjuster kit to correct issue. scheduled cx for 6/26/23; ordrng 1 W10712395 (rack adjuster)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/26/2023

dishwasher not drying dishes started cycle water entering at 84 f no rinse aide bing used tested and replaced heating element started cycle with high temp wash 95 f informed customer on rinse aide and letting hot water run before starting cycle tested checked for leaks none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs325sdhz08

Near Westminster, MD 21158

Drew B.

Job Details: 06/26/2023

cx complaint that unit is intermitting overcoling over weekend nd when arrived it was operational and they not sure whats going on and qouted cx bc of serial number they arent doing service today nd my recommendtions wasto call wp for auth if any issues arrive again.

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/26/2023

Cx complained that all the burners would spark after a flame. Inspected the unit and found that a few of the burners would continue to spark after a flame was established. Cleaned the wires at the spark module and cleaned the ignitor and tested and now all burners operate as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/26/2023

"Cs unit is making a loud noise, confimred complaint.I found the roller wheels and idler are very noisy also the blower wheel has frayed , the splines connecting it to the motor are no longer holding the blower wheel in place so it freewheel. Ordering blower wheel and motor incase its siezed.Returning with roller n idler.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/26/2023

"Cx complained the units buttons did not work and of a leak. Inspected the unit and found that to be the case, also, the bottom door seal is letting water past to leak. Installed new console and user interface. Unit needs new bottom door seal; ordrng 1 W11664713 (bottom door seal)"

We serviced a

ADMIRAL ALL IN ONE W/D

Model n/a

Near Crofton, MD 21114

Samuel R.

Job Details: 06/26/2023

picked up parts

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Suffolk, VA 23434

Justin W.

Job Details: 06/26/2023

cx complaint loud noise during use. checked unit to find door stop melted to shield removed and tested unit working as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Louisa, VA 23093

Kyle A.

Job Details: 06/26/2023

Cx complaint of gas smell. Did confirm regulator is missing its green rubber cap.K17k041wpl1 SR#7736683560; ordrng 1 W10861656 (Gas regulator)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 06/26/2023

"replaced suspension, gearcase, clutch, belt, motor. and hub, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 06/26/2023

cx complaint unit making ice slowly. inspected unit and verified complaint. container only 2/3 full upon arrival. icemaker harvests and fills with water good. temps are good inside fz at this time. must be issue with icemaker thermistor. replaced icemaker. tested unit. unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Laurel, MD 20724

Alexander D.

Job Details: 06/26/2023

"cx complaint unit still having same issue. after dispensing ice can hear auger energize for a split second and drop a cube onto door which will melt and fall onto floor. verified complaint. auger dispensing ice fine, ice isnt clumped at all. can see previous techs notes from TL saying if cx calls back for this issue to order door. ordering door, also ordering seperator asm and side ui in case it gets damaged while transferring it over. advised cx door will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11449015 (LH door) and 1 W11330486 (side ui) and 1 W11204892 (seperator asm)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Washington, DC 20003

Samuel R.

Job Details: 06/26/2023

cx comlaint unit is not getting cold water.inspected unit and could confirm cx complaint.found cold water valve to be shut off.opned water valve and unit is now working proper;y

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Louisa, VA 23093

Kyle A.

Job Details: 06/26/2023

Changed control and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Mineral, VA 23117

Kyle A.

Job Details: 06/26/2023

Sr#7736713156 installed overlay. Uppo. Arrival rc at 48f and fc at 25. Unit is showing ver minimal frost pattern. Unit has sealed system leak. Called techline for documentation and will need to return with sealed system parts.; ordrng 1 W11557425 (Compressor kit) and 2 W11109499 (Drier)s and 2 W11506635 (Coupler)s and 1 W11598433 (Evap) and 1 W11644420 (Condenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Louisa, VA 23093

Kyle A.

Job Details: 06/26/2023

Cx complainted of unit not cooling. Did confirm and found open defrost thermistor. Replaced thermistor as cx had defrosted unit before arrival. Unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/26/2023

CX Concern the unit not cooling in RC .. frosted up evap.. defrosted the evap and cleared water from pan.. found heater getting 120vac reading open .. test 38 no heater operation.. unit needs fan scroll and heater .. heater isnt in IPL needs to be researched contacted techline sr#7736716867; ordrng 1 W11608966 (fan scroll) and 1 partsresearchforrcheater (parts research for rc heatedr) and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Fairfax, VA 22031

Jason A.

Job Details: 06/26/2023

CX complaint DRYER not getting very hot. Check heating components. & measured tub temps at lo med & hi heat settings. Checked vent connections & good airflow > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, VA 22180

Jason A.

Job Details: 06/26/2023

CX complaint FRIDGE frost in FC & condensation in RC & door gaps. Found metal outer cabinet warped misaligned. Large gaps between metal cabinet & inner liner. See SDpics. Used washers & realigned doors. Heated gaskets to remove flat spots. Used a putty knife & flat screwdriver to pull out low sections & applied silicone sealant clear to gaps. Called techline to document. SR 7736710040. JJ to RETURN> JJ; ordrng 1 LOOK (LOOK - JJ to RETURN) and 3 WPW10520307 (screw plug)s and 1 W10883637 (hinge top shim)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/26/2023

"Running behind on schedule today, have 3 jobs at same Lowes for tomorrow. Rescheduling to do this job with the other 3, will save parts over night.; schdld next appmnt for 6/27 TUE !"

We serviced a

WHIRLPOOL WASHER

Model KDTE104KPS1

Near Afton, VA 22920

Eric F.

Job Details: 06/26/2023

"Confirmed cx complaint unit lights flashing on UI intermittently. Found UI panel separating, moisture affecting UI. Ordering panel, control, vent fan and gasket.; ordrng 1 W11629915 (control) and 1 W11649995 (vent fan) and 1 W11622500 (UI) and 1 W11483553 (gasket)"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFP02

Near South Riding, VA 20152

Richard B.

Job Details: 06/26/2023

"CX complant. Freezer not cold enough. Inspected uunit and found freezer is at 66 degrees , With compressor running as well as evap fan. Fresh food is slightly cooler . Sealed system issue. Ordering compressor , dryer , coupler , evap , and three way valve. Not in stock; ordrng 1 W10143759 (dryer) and 1 W11506635 (coupler) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W11575001 (3 way valve) and 1 look (look)"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL01

Near Reston, VA 20194

Christian C.

Job Details: 06/26/2023

Installed dual valve. Tested water. Water dispensing normally.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rockville, MD 20852

Julian H.

Job Details: 06/26/2023

CX complaint about top rack falling needed an adjuster kit replaced from preid & working CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/26/2023

Cx complained of a leak. Inspected the unit and found that it seems water is coming from in the door. Unit needs new door; ordrng 1 LW11222545 (door)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Rockville, MD 20852

Julian H.

Job Details: 06/26/2023

"CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water, started an auto test found that unit is draining properly found seal out of place on rh bottom (not cause by CX) seated back in position tested &working"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Washington, DC 20011

Brian F.

Job Details: 06/26/2023

"Cx states low cool in FC, tested and confirmed. Tested thermistors and fans, thermistors in spec, all fans working. Found rc evap drain pan bowing, water pooling in RC, frost building in FC. Ordering rc evap drain pan (W11457241 15 tribles); ordrng 1 W11457241 (rc evap drain pan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rockville, MD 20852

Julian H.

Job Details: 06/26/2023

"CX complaint about light on top not coming on found an issue with rh side switch not springing replaced from VS open & close door light work when close door noticed that lh switch is not workng either switches are sink on foam from manufacture need parts; ordrng 1 W11396033 (switch for restock JH VS) and 1 W11396033 (switch) and 1 8212547RP (tube-water), used 1 W11396033 (SWITCH for restock JH VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Hampton, VA 23669

Branden R.

Job Details: 06/26/2023

"came out to replace parts on unit , disassembled and replaced all parts for repair . tested unit . unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near North Bethesda, MD 20852

Julian H.

Job Details: 06/26/2023

CX complaint about unit creating condensation on the back of Rc light found an issue with seal on rh side mullion not flapping properly & damper zipping air GAVE CX AN ESTIMATE & DECIDED NOT TO MOVE FWD YET; ordrng 1 WPW10594329 (control damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20903

Sherwood

Job Details: 06/26/2023

cx complaint led in refrigerator blew. arrived and found led is working but light switch is defective. will need neew light switch to fix.; ordrng 1 W11384469 (light switch)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, DC 20010

Brian F.

Job Details: 06/26/2023

"Cx states unit still leaking, inspected and confirmed still leaking from evap cover. Called tech line, described issue and steps already taken to repair, rep recommended replacing evap cover insulation (W10555478) SR# 7736719420. Called trade care j176770dp1 is still active.; ordrng 1 W10555478 (insulation)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/26/2023

"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective. Also found the adjusters for the upper rack to be defective. Ordering sump and adjusters, cannot reschedule at this time.; ordrng 1 W11087376 (sump) and 1 W10712395 (adjuster)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bethesda, MD 20817

Julian H.

Job Details: 06/26/2023

"CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water, started an auto test Found that unit is draining properly but getting a F9e2 drain electrical checked connector found it loose tightened connection & working recommend Cx to use affresh once a month"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS3255DHZ08

Near Lewes, DE 19958

Michael E.

Job Details: 06/26/2023

CX complaint: unit tripping breaker. Tested and verified complaint. No problems found in evap harness or main harness. No problem found in wiring under FC door. Ordering main wire harness and control (just in case). Cannot reschedule due to SO part; ordrng 1 W11565110 (unit wire harness) and 1 W11558182 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, DE 19958

Michael E.

Job Details: 06/26/2023

"Since previous repair there was freezing on the top shelf. The last time this happenerd was 1 week before today. Temps are correct in RC and FC, Control and diffuser have been replaced. Diffuser is working properly. Ordering RC thermistor. Scheduled return visit for 7/5 PM; ordrng 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ1

Near Clinton, MD 20735

David J.

Job Details: 06/26/2023

"Customer complaint, dishwasher door would not close. Arrived today and verified complaint. I found door strike had, separated from top of unit and stayed inside of door latch. Remove door strike and properly installed on unit tugged on strike to make sure it did not come off of the unit tested door shutting. Unit is now closing and working as intended. Job complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Burke, VA 22015

Demonte S.

Job Details: 06/26/2023

Installed the Splutch. Tested the unit. No noise. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Washington, DC 20001

Shawn D.

Job Details: 06/26/2023

"opened system and seemd full of freon, replaced the compressor drier couplers then vacumed unit down and filled with freon. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 2 w11504416 (coupler SD V/S)s and 2 w11504434 (coupler SD V/S)s, used 1 w10143759 (uv drier SD V/S), 2 w11504416 (coupler SD V/S), and 2 w11504434 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, PA 17225

Bernard M.

Job Details: 06/26/2023

"Replaced timer per previous tech, set to timed dry and unit didn't heat. Accessed the back and unit receives proper voltage from outlet, all components have continuity. Ran unit and found between timer and element, voltage drops. Ordering parts, once all are in contact cx to reschedule; ordrng 1 279838 (element) and 1 WP3977767 (thermostat) and 1 W10704067 (harness)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Washington, DC 20024

Samuel R.

Job Details: 06/26/2023

cx complaint unit is leaking gas.will need gas meter to pin point location of leak.called office to order gas meter; ordrng 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sterling, VA 20165

Simon

Job Details: 06/26/2023

"CX complaints washer noisey .replaced gearcase ,drive hub and splutch .unit run quick wash mode .unit working prorerly no noise and no leak .SZ"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Silver Spring, MD 20904

Sherwood

Job Details: 06/26/2023

cx complaint wont rinse. arrived and found cx didnt know how to use load & go so she was using load and go and putting detergent in as well. so there was suds left after drainimng cycle was complete. i showed cx how to use load and go. i ran a cycle with white vineger and cleaned out soad dispenser. ran a cycle after no suds and drain pump drained all the water out. no error codes unit is rinsing and draining correctly repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hyattsville, MD 20782

Shawn D.

Job Details: 06/26/2023

"plugged unit in and foun compressor is pulling .4 amps freon leak, checked evap an could be leaking. part is in stock so called into office and rescheudled for 7/3 3 count job; ordrng 1 W10836706 (evap) and 1 w10913906 (coupler) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 06/26/2023

"Cs unit is not spinning clothes dry, confirmed complaint. I found the capacitor is leaking oil and actuator not shifting.Replaced capacitor and actuator tested unit.Unit is now working properly.Advised about unit going off balance , it will stop the unit midcycle leaving clothes wet."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/26/2023

water at bottom of tub in dishwasher last vist replaced valve checked inlet no signs of dripping ffrom inlet checked drain possible check valve not seating in postion allowing water to enter tub ran diag test drained correctly not always occuring sugguesting drain hose both sections and clamp; ordrng 1 WPW10545278 (drain hose) and 1 WP596669 (clamp) and 1 8269144A (drain hose)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Fort Washington, MD 20744

David J.

Job Details: 06/26/2023

"Customer complaint unit makes noises that she has never heard on previous unit. Arrived today and inspected unit found no error codes present in unit ran diagnostic cycle during cycle. Everything sounded perfect but during agitation I could hear some type of grinding noise inspected wash plates, and could see coins stuck between the wash plates and tub. Removed wash plate and removed a few coins reinstalled wash plate and tested unit, no longer here grinding noise, factory calibrated this unit and explained to customer how unit works do unit is working as intended. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Fort Washington, MD 20744

David J.

Job Details: 06/26/2023

Customer complaint unit does not drive properly arrive today and inspected unit. Found unit works correctly. Went to remove unit and found that front of dishwasher is sunk into floor. Apparently this is happened before for this customer where we could not remove the unit. I had attempted everything I could to lift The foot from the flooring but cannot turn due to a foot being stuck on the floor and about 1 inch deep. Explain to customer to properly test certain components. I need to be able to remove the unit explain to customer she needs to have the unit removed and able to gain access to certain things. Customer stated she would give us a call once she can have the unit removed by the person who installed it.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 06/26/2023

"Cs unit is not acting right and showing error message, Confirmed complaint. Found error codes f8e1 long fill. Inspected unit and found the hot water line was compressed not allowing water to flow. Reattached water line and tested unit.Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 06/26/2023

"Cs unit is not washing clothes and making a noise, confirmed complaint. Found error codes f7e1 tach missing f7f7 motor not reaching rpm. Inspected unit and found the belt has frayed and struggles to spin the basket. I was able move the belt up a couple teeth for testing and unit started working . Advised if they need to use it make sure its a very light load. We tested it with 5 towels and it worked ok for now unit i return with the belt.; ordrng 1 W11239857 (belt)"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Potomac, MD 20854

Julian H.

Job Details: 06/26/2023

CX complaint about stem came apart found a thermal even on fan switch need part; ordrng 1 WP71002569 (gasket- in) and 1 W11676792 (fan switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABB2

Near Takoma Park, MD 20912

Brian F.

Job Details: 06/26/2023

"Cx states unit leaking, found unit missing drain hose extension, water inlet port broken, drain hose check valve not working, causing water to flow back into unit from sink. Installed drain hose and created high loop. Ordering hose clamps (WP596669) (WP285655) and water inlet port (WPW10195536), return with drain hose extension (8269144A).; ordrng 1 WPW10195536 (water inlet port) and 2 WP596669 (clamp)s and 1 WP285655 (clamp)"

We serviced a

JENNAIR COOKTOP

Model JED8430ADB

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/26/2023

"Cx complaint RF knob is broken, RR hot surface light stays on for too long.Confirmed broken knob. Tested RR element, found hot surface light stayng on even with the glasstop cold. Quoted repair $515.99 with $125 labor for RR element W10823704 and a knob WP74009592 replacement. Cx declined. Collected $120 with check # 1023; ordrng 1 W10823704 (RR element) and 1 WP74009592 (knob)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, DC 20011

Shawn D.

Job Details: 06/26/2023

"cx complaint unit not agitating. inspected unit and checked for errors and had f0e3 f0e7, cleared codes and ran service cycle and found unit bounce some when spining. found rear right suspensing not in place right so fixed that and leveled unit. started a load and unit is now working. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/26/2023

fridge making grinding noise happens off and on and whike opening u door test three evap fan and diffuser opening and closing noise present stopped when exiting diag ordering diffuser none in stock in UM; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM00

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/26/2023

Cx complained the filer would not come out and of a leak. Inspected the unit and found the elderly couple just wasn't pulling hard enough on the filter housing door. Changed filter for cx. The leak is due to a drain tube clogg. Removed ice. Unit needs new drain tube kit. s38253 for parts; ordrng 1 W11190084 (drain tube kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/26/2023

Cx needs to look for a pop

We serviced a

JENNAIR DISHWASHER

Model JDB8200AWS1

Near Timonium, MD 21093

Brian R.

Job Details: 06/26/2023

cx complaint is water is still on bottom and unit wont start or run or do anything. tried to cancel and drain pump seems stripped as it winse twice and then nothing like its striopped out. unit wont start or do anything. power good and everything on console checks. found large piece of glass in drain pump. cleaned and cleared and now unit checks. job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/26/2023

"CX complaint unit stops during cycle and shows AF (airflow) on display. Resistance reading onexhaust thermistor 11kohm at room temp (good) same reading from control and from thermistor, Ran a timed dry cycle, the temperature at the exhaust cicled between 158F and 126F. Tested the dryer by running 4 times and sensor dry cycle. 2 times with the vent disconnected, and the unit completed the cycles, and then 2 times with the vent connected, and both times the unit stopped showing AF message. Advised cx to get the vent properly inspected and cleaned. Collected $120"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEQ

Near Mechanicsville, MD 20659

Shane B.

Job Details: 06/26/2023

arrived to find unit with doors removed and shelves removed. cx said they decided not to fix the unit after the last techs visit and they have a new unit being delivered by lowes today. they had no intention of fixing this unit.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Poolesville, MD 20837

Ricardo S.

Job Details: 06/26/2023

"the inner door has a small dent on the right side, re-order part; ordrng 1 w11559689 (inner door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Darnestown, MD 20878

Ricardo S.

Job Details: 06/26/2023

Replaced fan and vavle.. unit tested and ice maker works fine

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Great Falls, VA 22066

Christian C.

Job Details: 06/26/2023

Cx complaint unit is leaking from top of RC section. Inspected unit found drain for RC evap clogged. Cleared drain tube and tested with water. Water is now draining.

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near York Haven, PA 17370

Cody H.

Job Details: 06/26/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Maryland City, MD 20724

Alexander D.

Job Details: 06/26/2023

"cx complaint unit not drying, was wet on inside when she moved into house. advised cx that installers more than likely just ran it for a minute to make sure its working then turned it off and closed door so it couldnt dry out. inspected unit. no errors stored. ran test cycle, unit is heating and vent is working. noticed rinseaid empty. advised cx to select hit temp wash with heated dry and make sure rinse aid isnt empty. cx understands. unit is operating as designed at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Chantilly, VA 20151

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the Cx is saying that the Upper Refrigerator L.e.d. Lights are not illuminating. Checked the Freezer L.e.d. Light. Freezer L.e.d. Light isn't on. Checked the voltage to the Freezer L.e.d. Light. I'm getting 13.2 Dc Volts. Installed new L.e.d Light ( Per Service Pointer.) ( Technical service pointer : W11460554F - Special Project S191AQ . ) Any questions please check Sd Pictures. ; used 1 W11601310 ( MODULE - L.e.d Light. Vs / Ds) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPB1

Near Centreville, VA 20120

Demonte S.

Job Details: 06/26/2023

Installed the Console & Screws. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pikesville, MD 21208

Justin S.

Job Details: 06/26/2023

cx says the unit is not resposive on the touchpad the unit walks and goes out of balance. the unit was unplugged when i arrived. found when i plugged the unit in the unit came on but no buttons are allowing to be activated. the unit will not go into diagnostics. the drain pump activated. the unit needs the controls; ordrng 1 W11478526 (ui) and 1 W11419171 (control)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Abingdon, MD 21009

Dustin F.

Job Details: 06/26/2023

"Replaced Element and thermal fuse then tested unit, unit now working as intended."

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 06/26/2023

"CX due refund for interlock harness minus difference for labor. The interlock infact works but when closing the microwave door , The door hinges are weak and not fully pulling the door closed., The hinges are making a clicking sound when closing Advise CX of price difference and he is aware of labor costs still being due with difference of hinges and interlock harness . When closing the door with a little force the microwave heats fine. Ordering the door hinges and bushing; ordrng 2 W10874474 (hinge 36.29)s and 1 WPW10128850 (sliding arm 84.86)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Bowie, MD 20716

Leon

Job Details: 06/26/2023

"customer declined at the door, refuses to work with anyone other than original. Further work need; saved tckt"

We serviced a

KITCHENAID ICE MAKER

Model KFCS22EVMS7

Near Washington, DC 20037

Samuel R.

Job Details: 06/26/2023

defrosted ice from drainhole.tested unit now working properly.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Locust Grove, VA 22508

Ezra M.

Job Details: 06/26/2023

"installed lamp, verified light working, fan still normal"

We serviced a

WHIRLPOOL RANGE

Model Wfc310s0es3

Near Lancaster, PA 17601

Justin L.

Job Details: 06/26/2023

Cx complaint unit randomly shows code. Was able to access unit and tested cooktop which worked. Checked for codes which showed F2E1 stuck button. Quoted cx for repair and collected for service only as they are going to swap out unit. No further work needed

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/26/2023

"Cx complaint door gasket not sealing properly, oven loses heat and steam comes out the door.Inspected door and tested gasket by using a paper strip. Found some spot where the gasket sisn't seal properly. Hard to tell if is a gasket or hinges proplem. Ordering door gasket W11562931 and 2 hinges W11162113. Return visit 6/29/23; ordrng 2 W11162113 (hinge)s and 1 W11562931 (door gasket) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDf520padm7

Near Harrisburg, PA 17101

Cody H.

Job Details: 06/26/2023

"CX complains unit is not cleaning dishes and unit leaves detergent at bottom of the tub. CX declinded service after being informed about service fee and labor. No work done, no further work needed unless CX calls in and wants service."

We serviced a

UNKNOWN DISHWASHER

Model UDT555SAHP

Near Great Falls, VA 22066

Christian C.

Job Details: 06/26/2023

Part ordered is only the outer panel not the control. Ordering display control and main control in case.; ordrng 1 W11225852 (display control) and 1 W11524809 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Havre de Grace, MD 21078

Dustin F.

Job Details: 06/26/2023

"CX complaint: unit still making grinding noises when spinning.Inspected unit, confirmed CX complaint. found Gearcase seal bad, leaking gearcase oil all over clutch. Washplate wont come off. ordering new gearcase, washplate, washplate screw, and setting belt and splutch for return. 2 count GC; ordrng 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11449840 (gearcase) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Beltsville, MD 20705

Sherwood

Job Details: 06/26/2023

cx complaint temp in oven not regulating good. arrived today instralled part and i test and installe and the oven did reach temps 450 after install of control. oven is working correctly. repair complete

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near Accokeek, MD 20607

David J.

Job Details: 06/26/2023

Customer complaint defective glass arrived today and verified complaint. Removed all parts off of cooktop glass. Remove glass and replace with new reinstalled all parts and tested all functionality. Connected fan motor to vent underneath of unit using metal tape secured vent. Had Customer inspect with me. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Market, MD 21774

Sal R.

Job Details: 06/26/2023

"Per the previouse tech ,i wasd able to access and replace the control and motor. I ran a recalibration and a auto test. I found the unit tobe opperating as desigend. Unit test good."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Frederick, MD 21701

Sal R.

Job Details: 06/26/2023

"Per the previouse tech, I was abel to access and repalce both the FC evap fan motor and the icebox fan motor. i then tested both motors on test 3 and 36. Both fan motors are opperating as designed. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20009

Samuel R.

Job Details: 06/26/2023

cx cancelled advised whirlpool said they were covering call but have no auth number

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisburg, PA 17112

Cody H.

Job Details: 06/26/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed with no leaks. Unit is working as designed, no further work needed."

We serviced a

MAYTAG RANGE

Model MGR8800FZ5

Near Linglestown, PA 17112

Cody H.

Job Details: 06/26/2023

"CX complains unit is not cleaning during the self cleaning cycle and unit center burner seems loose. CX is under manufacture warranty per POP. Found unit to be igniting and heating up normally and found center burner has normal amount of movement. called wp techline and spoke to Butch SR# 7736709877 who said unit only reaches about 200*F. Refered CX to 877-258-0808 for more tips on aqualift cleaning. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

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