"CX complai t is that the unti wioll not ignite. I found that the unti does not have gas supplied to the unit. I found the the cooktop sparks and attemps to ignite , but no gas is presant. I found the boril side of the valve has 218 OHMs of resistanse and the bake side has 217 OHM's. I advised CX to call gas complay to the home due to the unit being a new build mobile home. CX will call back if any issues.; ordrng 1 look (look)"

"CX compalint is that the door gaskets are seperating at the seams. I am ordering 2 door gaskets (W11460604). Once the con tract is approved, please have someone form teh office call to set a return date.; ordrng 1 W10830162 (geasket) and 1 LOOK (LOOK)"

"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Inspected underneath and found the splutch screw backing out, causing the splutch to drop. When unit goes into agitation or spin, the splutch grinds. Unit will need gear case repair due to screw backing out. Once approved contact cx to reschedule.; ordrng 1 W11449840 (gear case)"

replaced parts unit is functional when working.

CX complaints door dented unit inspected found freezer door small dent SZ.

CX complaint unit leaking water checked unit found drain hose not connected to unit connected drain hose tested working as designed

"Per the previouse tech, I was able to access and replace the sump & motor assm. Unit test good."

cx complaint not draining - top load washer checked unit and got unit to properly drain and found bad drive clutch on unit causing it to make loud grinding noise and stop . ordering new drive clutch for repair to unit . cx agreed .; ordrng 1 W10721967 (clutch)

"Customer complaint, icemaker was not making ice after a power surge had happened at customers home arrive today and verified complaint and found no ice and ice bin inspecting ice bin I have found there is a piece of wood lodged under ice bin. Place unit in diagnostic mode and checked all for misters as they passed. Ran ice box fan, which blew strong. Checked error codes and had none present. E0. Removed ice bin from unit and inspected fill tube and found it was clogged with ice. I also found a bunch of ice and frost on top of icemaker. unit has an air leak possibly caused by wood in an ice bin that is not allowing it to properly seal. After removing all the ice from icemaker, I reinstalled and reset power by disconnecting the power plug from the wall. Reconnected power and three-way valve just kept clicking. called a sealed system tech and was advised to run test four until unit completed which I did and the three-way valve continue to click. This is going to cause the unit to not cool until this is repaired. Explained to customer that the power surge had potentially cause control board to become defective and which is now not allowing the three-way valve to find home position. quoted customer for repair of a control board and she had stated she would not want to do any repairs that cost more than that. Customer will give us a call within 30 days from today to decide what they would like to do. If customer has any questions, I told them they could give the office a call and get in contact with me. Unit is still not working as intended. Job complete"

Cx complaint of unit not washing. Did confirm and found f4e3 error and f7e1 and Wash motor out of range. Did find cockroaches in control and that will need to be replaced as well.; saved tckt

CX Complaint is the unit door not closing. Inspected unit and found the FC door not closing properly found the bin in FC not sitting properly and is causing the FC to stay proped open. Ordering Bin; ordrng 1 W11387053 (Bin) and 1 W11336585 (panel)

replaced tub tested and calibrated unit works as designed

CX Complaint is the unit isnt dispensing water or making ice. Inspected unit anf found unit is getting good water valve is buzzing but not allowing water to pass. Ordering valves; ordrng 1 WPW10279866 (Valve) and 1 WPW10238100 (Valve)

"Installed temp sensor and control. Tested 350* bake cycle, oven preheat to 350*, temp on screen matching temps on meter. Unit is now working properly."

"CX Complaint is the unit isnt working. Inspected unit and found unit will go into diag but wont do anything, Tried unit out of diag and nothing is coming on control is getting 120V just not doing anything. Ordering Control; ordrng 1 W11603811 (Control)"

Was able to access unit and replaced icemaker. Harvested and filled unit now checks good no further work needed

CX Complaint is the unit isnt washing. Inspected unit and found error for inlet valve tested unit and fpound unit nt filling also error for control ohm out valve testing a little out of range and control not operating properly. Ordering Valve and control; ordrng 1 W10648041 (Valve) and 1 W11368634 (Control)

"cx complaint unit giving f1e1 error and when it did work it was making a grinding noise. cx thought repair would be covered under 10yr warranty. advised cx that covers cost of basket and motor. went over oow pricing and cx declined service. no service provided, no money collected"

"CX complant. No ice. Prior diagnosis found unit needs door assembly. Installed door using existing comploents. Cycled power , Jumpered ice maker , Unit working as designed. Job completed, RB"

"came out and replace all parts on unit , tested and unit is now running as designed . advised cx to wait 24 hours for ice to drop and 72 for full bin . advised cx to throw out first couple batches of ice . cx agreed . unit is runnning as designed ."

"CX complant. No ice. Prior diagnosis found uunit needs ice maker. Installed and cycled ice maker. Working as designed, Job completed, RB"

"Cx complained the unit did not operate.. Installed new control and console and tested and it now has power but, does not run. When going to start and drain, the unit shuts down. Checked the drain pump and it is WAY out of range. Unit needs new drain pump. Please schedule for 6.28; ordrng 1 W11462456 (drain motor)"

"CX complant Lid broke while washing. Inspected unit and found lid shattered, Per scode S25353 covers parts and labor for this model number and serial number range. Replaced lid assembly using inner lid and existing hinges. Job completed, RB"

Cx complained the unit did not make ice. Installed new grid and the unit shall cut and make ice. Job complete

cx cancel at door advising unit started working properly.advised them how to properly cancel next time

Cx states electrical tested good. Was able to access unit and found continuity in fuses and element had 9.6 Ohms. Checked incoming voltage by isolating the power coard and found L1 to G is 119.6 VAC L2 to G is 19.69 VAC and L1 to L2 is 96.1 VAC incoming. Cx will need a licensed electrician and not maintenance to correct issue and have receipt provided for future before returning. Unit checks good no further work needed

"replaced door, tested, unit working as designed."

Cx complaint unit not making ice or cooling. Was able to access unit and found ice build up on evap cover. Cleared ice with steamer and found that the defrost wire disconnected. Replaced parts with pre-id and unit now checks good no further work needed

"Cx complaint lights out in unit. Found in accordance with Technical Service Pointer #: W11460554 Rev I freezer led was out. Was able to replace with one from van stock. Unit now checks good no further work needed; ordrng 1 W11601310 (LED (JL VS)), used 1 W11601310 (LED (JL VS)) from stock"

"When arrived the tub assembly was fragmented in at several places,. Part will be re-ordered.;"

"cx complains about a noise, inspected unit, the nois come from the Rc .. defrost issue, also the ice maker leaks and dual valve make noises .. water pressure from supply valve cks ok. order parts; ordrng 1 w11504913 (fanscroll) and 1 W10316760 (thermistor) and 1 WPW10341320 (valve-inlt) and 1 W10873791 (icemaker)"

cx complaint is the unit not draining. cx said it was full of water and displaying F9E1. cx used a shop vac to empty unit. i checked for codes and found F9E1 as the only saved code. tried running drian pump but it didnt make any noise. inspected under unit and found the cover on the bottom of the drain pump was hanging loose. wires are still connected but pump only runs when black wire is held in place just right. harness is damaged. unit will need a new lower harness. i fixed the connector so cx can use the unit for now. schedule when part is available.; ordrng 1 W11591637 (washer harness)

"upon replacing sump, pulled unit out to find existing leak from rear of tub. called techline spoke with Austin for documentation. SR#7736652576. called tradecare spoke with nancy. advised tub would be sent directly to cx. advised cx to call us when tub gets here. 7736356048; ordrng 1 W11409866 (tub)"

"Replaced parts, no errors to be cleared. Ran a test cycle, the unit worked as designed. Collected $110"

replaced console. tested unit. working as designed.

"Cx states low cool both sections, IM not working. Found bi metal open even with frost forming around it. Called tech line, determined unit needs bi metal replaced 7736725408. During visit cx was talking to WPL, unit is now going to internal review for replacement. Was told not to continue with repair."

"Customer complaint is that the unit is forming water in the bottom of the fresh food compartment again. Visual inspection confirmed issue. Removed the drain tube and no water came down, drain tube is empty and unclogged. Drain tube reinstalled. Applied to steam to the fresh food evaporator drain to see if the drain froze inside the cabinet. Drain would not open up. Had to flush steaming water into the pan several times before the unit finally drained. Drain line inside the cabinet was frozen. Documented findings with tech support online. Customer to monitor for any further issues, but if the water comes back again, the issue is likely an insulation gap in the cabinet freezing the drain line, which is not repairable."

"Installed new blower wheel and motor, tested, unit is now working properly."

CX complaints water despencer not working .inspected unit .replace water valve checks if despence water no water despence while filter in take out filter water despence with good pressure.oredered water filter housing.SZ; ordrng 1 W11162041 (water filter housing (BLACK))

fridge weak cool fridge section no ice moisture in fridge compartment on last vist ordered the wrong evap freezer instead of fridge inspected unit found at 38 f test 57 fan moving air ice being produced no moisture in compartment reordering evap for fridge none in stock possible fan faiing; ordrng 1 W11610999 (evap)

"CX complaint was that the units ice dispenser paddle was sticking. I was able to access and replace the icedispenser paddle and unit test good. I collected $450.99 for service, part,shipping ,taxes, and labor charges."

cx complaint f5e3 after washing sometimes. arrived and i did confrim error code. clear error code and ran a quick service cycle test. test was good no error codes after test. visual inspected lock looks good. unit working correctly now.

"Cx complaint loud grinding noise.Ran test mode, no errors. Ran a test cycle and then a dry and spin cycle. Seemed like the belt looses the grip with the pulleys, making a high pitched sound. Ordering belt W11239857 and motor W11283592. Pre id cam to be installed on return; ordrng 1 W11283592 (motor) and 1 W11239857 (belt)"

"CX Complaint is thew unit is making sqeeking noise. Inspected unit and found the unit is making noise the idler pulley is squeeking very loud rollers are thumping, Ordering Idler and roller; ordrng 1 WP691366 (Idler)"

the unit will need the condenser and 3 way to finish the repair; ordrng 1 w11575001 (3 way ref valve) and 1 w11548259 (condenser) and 1 look/look (look/look)

"CX Complaint is there is moisture on gasket. Inspected unti and found gasket not sealing properly allowing moisture to build, fixed and tesed unit is working properly."

"ff evap fan hitting ice. found food items behind right pantry drawer blocking proper air flow to evaporator, causing ice to build up on evap up to fan on right side. steamed out all ice. advised cust any further visits for issues not related to problems with unit will be billable starting at $120. unit working properly"

"Arr at Cx and CX met me at door and was showing me his warranty info, service bench shows unit is in warranty but house isnt a new build unit was here when they moved in so closing date not able to work as pop, CX does pay for extended warranty through maytag, Advise to call and have it taking care of need UI and drain pump."

"cx complaint dishwasher not working, no water coming in and starting randomly. confirmed issue everything worked fine upon arrival, let machine run 30 min found no leaks. motor and drain work fine. noticed unit was leaning forward, made adjustments for unit to sit back so water cant spill"

tried to replaced compressor that woulkdnt fit in cabinet then looked into the parts foudn the compressor ordered was incoreect called office and spoke to someone wheo schd for thursday and return will be on the 29th for return.; ordrng 1 W11125124 (comrpessor 3@trb) and 1 LOOK (LOOK) and 1 SSTECH (SST ECH)

CX complains unit is making loud humming noise and FC was not cooling nor would light come on. Found FC gasket was not completly sealed and was allowing warm air to enter FC and build up moisture on FC LED. Unit is working as of right now FC is cooling but LED has moisture inside. Ordering FC LED for use on return visit. Office to schedule return when all parts arrive.; ordrng 1 W11602886 (led)

On arrivel new tub assm was in grage. I found that the new assm is fragmenting where the front left shok attaches. I am reordering 1 tub assm (W11460604). Return visit will need to be 2 call counted and a 2nd tech will be needed.; ordrng 1 W11460604 (tub assm) and 1 2tech (2 tech) and 1 2callcount (2 call count) and 1 look (look)

CX complaints temprature concern gasket torn .inspected unit door gasket seal properly .temprature in freezer 09F ice maker works and temp refrigrator 50-53 checks evaporator in refrigrator no leak found but low (no) refrigrats.need seal system tech.SZ; saved tckt

"cx complaint unit stopped making ice, cx unplugged unit and plugged it back in and it started making ice again but too slow. inspected unit and verified complaint. container has jsut enough ice to cover bottom of container. temps are good at this time. pressed test button and icemaker harvested correctly and filled with correct amount of water. issue must be in control or thermistor on icemaker. ordering control and icemaker, call cx to schedule return visit once we have eta on parts; ordrng 1 W11546935 (icemaker) and 1 W11546609 (control)"

Replaced the part and ran a cycle for about 15 minutes on high heat timed dry.the unit worked as designed

"cx complaint unit wont turn on and door is locked. inspected unit and found 1.3ohms at drain pump. I then removed top and test power to control and found 123.4vac. tested drain pump at control and found 1.4ohms. units drain pump failed and took control out. unit needs control and drain pump to correct issue. unit is empty, no clothes or water. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11519742 (control) and 1 W11399437 (drain pump)"

"Cx complaint is unit not starting. Tested inspected and verfied complaint. Found when the pts switch is pushed in the unit will run but when you let go of it the unit shuts off. Had no voltage coming out of the motor to the pts switch to keep relay on. Replaced motor from VS and found the PTS switch was also damaged. Ordering switch and rescheduled for 6/30/23.; ordrng 1 WPW10117655 (relay-pts) and 1 279827 (motor!dryer) and 1 LOOK (LOOK), used 1 279827 (MOTOR TF VAN STOCK) from stock"

"Installed module, tested unit, unit working as designed."

cx complaint unit was still showing wet on panel when clothes were dry. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit finished test with out issue. I found unit heats and air flow was good. unit checks good.

"cx complaint unit not drying dishes. checked unit, no codes present. ran unit through test cycle, no faults. pump working, element turning on and getting hot. unit appears to be working as designed. advised cx to call back if problem persists.; ordrng 1 look (look)"

Was able to access unit and replace parts per previous visit. Unit does not ignite but unit will spark. Believe spark module to be at fault for unit igniting then not after replacing. Ordering spark module and igniter with bake log to be used on return. Return to be scheduled by office when all parts arrive.; ordrng 1 WP9760228 (bake log) and 1 wp9760229 (igniter(REORDER)) and 1 wpw10331686 (spark module (REORDER))

Cx complaint of unit not locking. Found retainer broken on the lock. Will need to return with lock.; ordrng 1 W11513248 (Lock)

arrived no answer at door called into office and cx said hes driving on the way and would be here in 15 min. office called me back and they rescheudled appointment; saved tckt

Cx complaint of unit not draining. Drained unit and found no abstruction and all parts read in range. Unit is now operating as designed.

"cx complaint low cool in fridge section freeezer is fine. inspected unit and bin full of ice top of fridge 55, checked evap to find its frozen over thermister is black defrost heater working. gave cx quote for new evap cover and she agreed. cleared ice replaced cover and tested and is cooling again. collected payment unit is good"

"cx says they have an extended warrenty. i called the office but they had nothing saying unit was covered. called whirlpool and they transfered me to AIG. they said unit is covered by warrenty and they are sending a new ticket to the office with warrenty info. SR#7736722563. cx complaint is moisture on the mullion and the ice coming out crushed when set to cubed. i tested IM, its dispensing properly but a lot of cubes are bridged. i adjusted fill height on IM and removed the bridged cubes from the bin. i found mullion is getting 14vdc. tested heater and found the wire is broken where it plugs into the connector. replaced mullion with preIDed part. unit is now working as designed."

cx complaint door wont close. inspected unit and found broken door hinges. ordering door and parts; ordrng 1 LW10413519 (stainless steel door) and 1 WPW10470155 (cam-door) and 1 W11178521 (nameplate) and 1 WPW10397055 (bracket)

"console and control full of moisture and condensation due to leak at valve on hot water side. ordering console, control, valves and lower harness; ordrng 1 W11478519 (console) and 1 W11621183 (control) and 1 W11591637 (harness, lower) and 1 W11614513 (valve assy)"

"Cx complaint Rc door slams open.Inspected/tested door, found nothing wrong with the opening and closing. Notisied of gasket not sealing properly on the left side. Molded gasket with heat. Explained to the cx how the door closure (cam ) works."

cx complaint unit isnt responding and lights are flashing. inspected unit and unit had a thermal even at junction box. I was able to repair wires and found after restoring power that unit now is working as design. charged cx $200

Cx complaint of condensation on door of unit. Ran unit for about 10 minutes no condensation formed. Cx said they just had vents cleaned a few days ago. Air flow is good. Unit is working as designed.

cx complaint lower grill was damaged. inspected unit and found left lower grill was damaged. unit falls under 30 day cosmetic. replaced grill and found unit now checks good.

Cx complaint unit oven does not heat. Inspected unit and ran bake at 350. Igniter heats up a little. Tested igniter reading 133ohms. Tested new igniter reading 54ohms. Installed new igniter. Tested unit and burners all are igniting. Cx paid in full.

cx complaint unit left some marks on clothes. I found unit does heat and I took exhaust temps and found aroud 163 degrees using a thermal cuppler. I did found the heater box grill has char marks. i was able to get some stains on a paper towel. called TL (SR7736723515) and safety. unit is working as desgin

"cx complaint unit shutting off after 400*, having to cycle breaker to get unit to turn back on. turned both top and bottom oven on, breaker tripped and wouldn't reset at first. turned unit back on and turned ovens on, breaker got hot during operation and tripped again and wouldn't reset. cx paid diag fee and will call electrician to replace breaker and test unit. completing job unless cx calls back"

"i was able to access unit and replace the gearcase, belt, drive pulley, and washplate as per previous visit. tested unit and found unit now checks good."

"cx complaint unit not cooling in rc again. inspected unit and verified complaint. found evap overfrosted again. found bimetal open even tho its encased in frost. cleared frost with steamer. heater reads 35ohms, thermal fuse on harness tests good. called techline sr#7736731059. TL agrees bimetal is the issue. replaced evap harness with bimetal. tested unit. unit is now working properly."

"Cx complains that the unit shakes and make nosies, inspected unit on test mode, no error codes, gearcase cks ok.. i ran rinse/spin and unit shakes too much.. the unit has a weal suspension. order part; ordrng 1 w11396716 (suspension)"

spoke with the cx at the door. he thought the entire unit was covered to 10 years. i explained that warrenty only covers certain parts. he declined to pay for service.

"Cx complains that the unit make noises, inspected unit on test mode.. no error codes, suspension, gearcase and hoses cks ok, then i ran rinse/spin. everything cks and works fine"

"cx complaint is the RC section not cooling. confirmed complaint. RC is very warm. i found temps at 70 in RC, 2 in FC. i found baffle door is open but i dont feel any air blowing through. inspected evap and found it had hard ice in the upper right corner and heavy frost on tthe front and top of evap but no ice or frost on the rest. i melted it all and let unit run. the top few rungs of the evap developed some frost. ran compressor test. found the comprssor took several attempts to start running. it would click, draw 9-12amps then cycle off. after a few tries it started running. comprssor is pulling 1.9amps and is hot to the touch. i believe unit has a SS issue causing poor cooling. quoted cx for a new compressor. they paid for all but labor, will pay 350 for labor on return. scheudl when av; ordrng 1 W10160407 (compressor) and 1 WPW10143759VP (drier-uv -)"

"CX complaint: Arced behind unitInspected unit, confirmed CX complaint found L2(red) was loose at the block and arced then shorted the block, and red comming in and going out. Contacted WP TL spoke to Andrew gave me SR#7736725446 then transferred me to safety, safety agreed to cover all parts and said wed use same SR number. ordering term block, termblock kit, term block wire repair kit, and 4 foot 4 prong power cord.; ordrng 1 WP3397659 (terminal block) and 1 279393 (block kit) and 1 279318 (block wire kit) and 1 PT400L (4 prong 4' power cord)"

Installed IM. Ran test 120 no issues. Ran test 97 IM filled.

"cx complaint: door flops open. Inspected unit, confrimed CX complaint. Both hinges on door are weak and have play. ordering Right hinge and setting left for return visit to be installed at same time.; ordrng 1 W11573702 (right hinge)"

Couls not locate.; saved tckt

"CX complant. Dishwasher handle fell off. Inspected unit and found handle off unit, Found screws that attach the handle to door assembly via set screws are turned sideways and not catching the screws. . Removed door panel , tightened screws and reattached handle correctly. Ran diagnostics and found unit needs vent wax motor , deflector and control . Ordering parts , Further work needed. RB; ordrng 1 W11410063 (control 215.34) and 1 W11414073 (fan 96.43) and 1 W11545290 (bezel 8.95)"

CX complaints micro wave door not closing properly .inspected unit door and door hinges in good shape .door switch(both)not close properly unless push it them and unit works . ordered door switch . CX paid parts and service call labor will pay next visit .SZ; ordrng 2 W10211972 (doorswitch)s

Cx complained the drum did not turn. Installed new belt and tested and it now spins. Job complete

cx complaint unit not powering on and showing loc. unlocked console and unit did not power on. entered diagnostics mode and exited unit now powering on and off. unit currently working until part arrives.; ordrng 1 W11319991 (console)

F8E4 cx complaint cleared tray and educated cx on proper loading tips and uses tested for proper use unit now functions Normally

Cx complaint unit is leaking water from fill valve ordering fill valve Qouted 346.84 cx paid in full By CC; ordrng 1 W11175767 (valve-inlt)

"replaced washplate. tested unit, unit working, but making a weird noise during shifting. lifted unit to attempt to remove splutch. cannot remove splutch due to not having enough room to work. unit needs gearcase, motor, capacitor, actuator, belt and splutch to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator)"

replaced blower wheel tested sounds normal no rubbing from blower wheel and heating

installed rivet and tested unit. unit now checks good. collected remaining labor on ticket.

installed parts and tested unit. unit now checks good.

cx complaint unit not responding at touchpad. inspected unit and foudn f2e1 error preventing proper signal at ui. unit will need new switch membrane/ui to correct issue.; ordrng 1 W10879587 (swtch-memb)

cx complaint cooling fan error code confirmed complaint f8e0. replaced cooling fan and heated to 350 unit working as designed cx PIF

"Replaced door seal, top right wasnt sealing fully causing a drip into pan and activating float . tested unit . Job complete"

"Cx states unit leaking from left. Tested with clear door, found water getting past dimple in gasket on top left. Installed new gasket, ran test cycle with clear door, gasket sealing properly, ran 4 more test cycles, 15 minutes of prowash, 15 minutes of tough wash, 15 minutes of normal, and 15 minutes of express wash, no leaks detected."

"Customer complaint is that the unit is running noisy. Unit inspected and found nothing obviously loose. Ran test cycle and the unit ran properly. Added clothing to the unit and ran a quick cycle to try to duplicate the issue. During mid range spin, the unit did start to make the noise again, coming from the bottom of the unit. Possible issue with one of the shocks, but no visible problem. Ordering shocks.; ordrng 4 W11545322 (shock)s"