cx cancel at door advising unit started working properly.advised them how to properly cancel next time

"CX complant Lid broke while washing. Inspected unit and found lid shattered, Per scode S25353 covers parts and labor for this model number and serial number range. Replaced lid assembly using inner lid and existing hinges. Job completed, RB"

"CX complant. No ice. Prior diagnosis found uunit needs ice maker. Installed and cycled ice maker. Working as designed, Job completed, RB"

"CX complant. No ice. Prior diagnosis found unit needs door assembly. Installed door using existing comploents. Cycled power , Jumpered ice maker , Unit working as designed. Job completed, RB"

CX Complaint is the unit isnt washing. Inspected unit and found error for inlet valve tested unit and fpound unit nt filling also error for control ohm out valve testing a little out of range and control not operating properly. Ordering Valve and control; ordrng 1 W10648041 (Valve) and 1 W11368634 (Control)

"CX Complaint is the unit isnt working. Inspected unit and found unit will go into diag but wont do anything, Tried unit out of diag and nothing is coming on control is getting 120V just not doing anything. Ordering Control; ordrng 1 W11603811 (Control)"

CX Complaint is the unit isnt dispensing water or making ice. Inspected unit anf found unit is getting good water valve is buzzing but not allowing water to pass. Ordering valves; ordrng 1 WPW10279866 (Valve) and 1 WPW10238100 (Valve)

CX Complaint is the unit door not closing. Inspected unit and found the FC door not closing properly found the bin in FC not sitting properly and is causing the FC to stay proped open. Ordering Bin; ordrng 1 W11387053 (Bin) and 1 W11336585 (panel)

"Customer complaint, icemaker was not making ice after a power surge had happened at customers home arrive today and verified complaint and found no ice and ice bin inspecting ice bin I have found there is a piece of wood lodged under ice bin. Place unit in diagnostic mode and checked all for misters as they passed. Ran ice box fan, which blew strong. Checked error codes and had none present. E0. Removed ice bin from unit and inspected fill tube and found it was clogged with ice. I also found a bunch of ice and frost on top of icemaker. unit has an air leak possibly caused by wood in an ice bin that is not allowing it to properly seal. After removing all the ice from icemaker, I reinstalled and reset power by disconnecting the power plug from the wall. Reconnected power and three-way valve just kept clicking. called a sealed system tech and was advised to run test four until unit completed which I did and the three-way valve continue to click. This is going to cause the unit to not cool until this is repaired. Explained to customer that the power surge had potentially cause control board to become defective and which is now not allowing the three-way valve to find home position. quoted customer for repair of a control board and she had stated she would not want to do any repairs that cost more than that. Customer will give us a call within 30 days from today to decide what they would like to do. If customer has any questions, I told them they could give the office a call and get in contact with me. Unit is still not working as intended. Job complete"

"Per the previouse tech, I was able to access and replace the sump & motor assm. Unit test good."

CX complaints door dented unit inspected found freezer door small dent SZ.

"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Inspected underneath and found the splutch screw backing out, causing the splutch to drop. When unit goes into agitation or spin, the splutch grinds. Unit will need gear case repair due to screw backing out. Once approved contact cx to reschedule.; ordrng 1 W11449840 (gear case)"

"CX complai t is that the unti wioll not ignite. I found that the unti does not have gas supplied to the unit. I found the the cooktop sparks and attemps to ignite , but no gas is presant. I found the boril side of the valve has 218 OHMs of resistanse and the bake side has 217 OHM's. I advised CX to call gas complay to the home due to the unit being a new build mobile home. CX will call back if any issues.; ordrng 1 look (look)"

"CX complpaint is that the unit is not making ice. I found nthat in test 56 the icemaker has a E0 (no errors) code. i was abel to run test57 and found the unit to harvest. I ran test 45 twice and found that the valve is opeing and water flows. I ran test 3 and found no movment form the FC fan motor. I found temps FC at 13 degrees . I inspected the evap and found a good frost pattern. I am ordering 1 FC evap fan motor (W11452196) and 1 control board (W10843055). I quoted CX for the cost of the parts, shipping, taxes , and labor charges. in the amount $501.19; ordrng 1 W10843055 (control) and 1 W11452196 (FC evap fan motor) and 1 LOOK (LOOK)"

"customer complaint unit is not starting arrived today and verified complaint. Found door switch is defective and came apart. Causing door switch to not be activated. Bypass switch temporary until we arrive with new door switch. Customer stated they have a lot of people in the house that need to use the dryer I explained that it was a safety hazard, customer understood and signed off on thank you card. Ordering switch and will return on schedule date to finish repair. ; ordrng 1 WPW10237959 (Door switch)"

Cx complaint frost in freezer and high freezer temps. Was able to access unit and found that unit was pushed too far into cabinet so the freezer door was catching on the cabinet and not allowing it to close on left side but right side was not so it was pushing in door switch. Warm air entered and cold air escaped causing higher temps and frost. Corrected the issue and verified good frost patterns. No further work needed filled out techline form online

water line incorrect. reordering part...; ordrng 1 w11645360 (water chute/line) and 1 W10823511 (tube-water)

"customer stated that the unit was leaking from the door. verified issue and fnd the bellow torn... replaced bellow, unit cks ok..."

As per previous visit replaced compressor and drier. Pulled unit into 30 in vacuum and charged with 68g . Unit developed a frost pattern and began cooling no further work needed

"Cx Complaint is the unit is making noise. Inspected unit and found the blower wheel has failed causing unit to mak alot of noise and idler is starting to make noise. Ordering Idler, motor and blower; ordrng 1 WP694089 (Blower) and 1 8547174V (Idler) and 1 WPW10463866 (Motor)"

"CX complant, Dryer not working. Inspected unit and found timer dosent turn. Timer is jammED , ordering timer and knob. Further work needed, RB; ordrng 1 W11566735 (timer) and 1 W11328381 (knob)"

"Cx complained of a leak. Inspected the unit and found the drain line was clogged. Removed ice, installed new drain tube kit and tested and the unit can now drain. Job complete"

Arrived at cx house. Discussed service fee and they denied service.

cx complaint fae4 arrived today and did confrim error code. error codes is for diverter. orderijng sump with motor. partn was not in bin called parts warehouse parts is still in warehouse.; schdld next appmnt for 6/30 FRI !

cx complaint water not dispensing arrived and found waster is dispensing. waster probably froze in reservoir than defrosted and is now working. advised cx to reduced temps in both rc and fc. but unit is working correctly now.

maintenace said doors were already installled

F2E1 stuck key. Customer complaint unit is not heating correctly and is displaying F2E1 error. I found the unit displaying F2E1 error and also stored in memory 3 times. Clear codes started a heating cycle and the code came up. Repalced console and calirated unit. Unit is now heating to 350 and unit is back to normal operations.

Customer complaint unti is not heating. Tested unit and found the unit is not heating. TEsted heater and fuses and TCO and OL. Replaced TCO and tested. Unit is heating. Unit is back to normal operations.

"unit shutting off after about 20 minutes into cycle, would not restart for about 30 mins. unit overheating, very little airflow at outside vent. advised cust to have vents cleaned."

CX complai t was that the unti was making a squeeking sound during opperation. I found that the the idler was cauing the sound. I accessed and replace a dryer kit. Unit test good.; used 1 4392065RC (dryer repair kit.) from stock

"Cx complains about a water leak under the door, inspected unit, the leaks comes from the left side of the door, tubu seal not sealing properly, replaced tub seal, unit tested several times with cx and works fine"

"cx complaint unit has no lights , checked LED and found bottom freezer out causing light to flicker . also found right side lights out . ordering all parts for repair 5x LED lights cx paid in full .; ordrng 4 W11462342 (led light)s"

Could not locate. Rtm not there.; saved tckt

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use found errors for shifter and unit would not spin properly ordering the shifter and capacitor ; ordrng 1 W11481722 (Shifter) and 1 W11428524 (Capacitor)

"Customer complaint they could not change the setting on the timer after my previous visit. I had found plastic on timer had stripped out, causing unit to not be able to have time changed. Arrived today and disconnected power cord. Unit out to remove consul. Removed old timer and replaced with new as well as changed. Big knob. Reassembled unit and plug. Power back in tested unit unit is now heating properly and timer is sweeping correctly. Unit is now working as designed job complete"

came out to replace part and check unit and theres 2 parts to this pointer and with this kit you also have to replace the UI and Control kit as well. went over unit and kits with him and he said great and lets get everything needed so issue wont come back. parts ordered and office will schedule.; ordrng 1 W10861900 (Control Kit)

cx said that sears already diagnosed the unit and that whirlpool said i would be sent with a control board. i explained we have to diagnose unit ourselves and explained our out of warrenty charges and he said hes not paying anything and he'll be calling whrilppol to cuss them out. i didnt go in the house.

"Upon arrival, spoke to CX through ring doorbell(phone number doesnt work) they asked if i could come in and work on unit and they could watch on camera. called office spoke to Lauren and confirmed thats against policies. CX stated she wouldnt be here within 10 min and shed call office to reschedule."

"cx complaint: unit wont power upInspected unit, confirmed 240v at wall and comming to control. only 2dc volts leaving. replaced console and control with pre id and tested unit. unit now works as intended."

cx rescheudled; saved tckt

Cx had to leave and asked me to reschedule for 6/30/23; schdld next appmnt for 6/30 FRI !

"installed agitator and hub, unit seemed to function with no issues.. the unit however may need the gearcase, shifter, clutch and basket"

"CX complant. Water fails do dispense. Inspected uunit and water line in freezer door fails to let ewater flow despite temp set to 3 degrees , Ordering door assembly , Water line too close to insulation. Returning tech needs vaseline for lubricant. RB; ordrng 1 W11593330 (door) and 1 twotech (two tech) and 1 look (look) and 1 vaseline (vasline)"

"Cx complains about a water leak.. under the deli drawer is full of water, the water tube on the dual valve is bad and leak.. order part; ordrng 1 W11517696 (WATER TUBE)"

"Replaced dispenser and switch, was unable to test due to unit being out in garage. New flooring is being put down in space. Instructed cx to use like normal and if any issues come up she'll call back."

"cx complaint unit is displaying a f1e0. I found unit in diag was displaying f1e0. I found conrtrol is faulty. replaced control and found unit checks good. i then noticed botton drawer was not sitting correct. I found drawer glides were warpped. I was able to replace them with van stock and found unit now checks good.; ordrng 1 w10807828 (drawer glide (FG VS)), used 1 W10807828 (PAIR GLIDE) from stock"

"Upon arrival, went over OOW pricing with CX for the complete of the repair. she polietly declined moving forward with repairs. no work done, nothing replaced."

replaced optics & icemaker filled with water MUST WAIT 24 HRS TO SEE ICE

CX complaint filter unable to be removed verified complaints found filter hanging up on drawer housing was able to reseat drawer housing around filter head assembly filter now comes out and it working as designed

Customer complaint unit is not heating. I teste the unit and found no power to the element. I flip the breaker tested element and im getting 16 ohms good. Rese power and now the unit is gettign power. Could be the unit was on limbo state and neede a reset. Or the board is going back noe the unit tested good all good power 240 and heater and brpiler are turning on. Fuse is good. collected 120 unit is back to normal operations.

cx said day after repair unit started again with dispencing water when getting ice. called tech line and spoke to Leon and SR# 7736728989 tested and checked unit. did all tests and checks to find short in ice paddle. advised to replace paddles and unit should check. cx will need call to work something on the schedule as well as tech in this area.; ordrng 1 WPW10346924 (Pads) and 1 W11089931 (UI Black)

"CX complant. Water dosent dispense again. Inspected unit and line that goes between fridge door and valve is frozen again. Tried removing line from dual valve to clear and line wont release from valve. . Advised techline as to repeated freezingg issues sr7735691590 , Techline advised to replace water line from hinge to valve and valve due to valve not releasing tube . Further work needed. RB; ordrng 1 W11666461 (water hose) and 1 W11548535 (valve)"

"installed water line. hooked up supply, drain line and restored power. unit filled and began cooling with no leaks. i drained unit and it drained with no leaks. unit is working as designed."

Customer complaint unit will not power on. Arrived today and verified complaint. Customer pulled unit out of cabinetry without me installing a mat for the floor. Customer stated to not worry about it. Also notated on thank you card. Pictures are in SD pics. Disconnected power from wall and tested outlet and had new voltage coming out of wall. Went downstairs to the breaker box and all breakers were on. Reset kitchen breakers and came back upstairs. Still no voltage coming out of wall socket behind fridge. Plugged unit into different outlet in kitchen and unit turned on and started cooling. explained to customer he needs to have an electrician come out to repair that the unit is working as intended but this is an electrical problem. Unit is working as designed job complete. called safety to report SR#7736706255

"Cx complains that the unit not working at all, isnpected unit, found an error codes f7e1 and f7e2 speed motor faulty flow switch cks ok; connection on motor cks ok.unit needs sump pump ..; ordrng 1 W11460946 (sump pump) and 1 CXREQUEST (1ST APPOINTMENT PLEAS)"

"customer stated that the units fzr led was out and the unit wasnt dispensing water.. verified issues, unit will need the fzr led and main led. also the units dispenser witch is good, the water will no9t dispense when chosen, but the ice will. need parts...; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 WPW10179146 (valve-inlt) and 1 WPW10397957 (cntrl-elec)"

Installed FC door and connector. Tested water no more leaks. Unit is working as designed.

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the unit not making ice on arrival. All pumps and valves working as designed. Found the compressor running and trying to cool cold plate but not able to. After 15mins of cooling, cold plate was still only cool to the touch and lines on evap were only wet. Did find what appeared to be oil on the right side of the evap inside the foam insulation. All parts in stock at tribles. Ordering condensor, evaporator, compressor drier and gas valve.; ordrng 1 WPW10605286 (compressor) and 1 WPW10534030 (valve-gas) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator)"

"Cx complaint is unit not washing. Tested inspected and verifed complaint. Had power going to sump. Found the wash motor to be defective and unit had f7e2 error code. Ordering sump, rescheudled for 7/2/23.; ordrng 1 W11460946 (pump)"

"Door handle loose, screw cks ok, handle back in place, unti cks ok"

CX complains they cannot adjust temp on 2 of the top burners. Found unit burner knobs had failed and will need replaced. Also found unit infinate switches were hard to turn and should be replaced to avoid further issues. Ordering 4 knobs and 2 infinate switches for return visit. Office to schedule return when parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 W10911303 (inf switch (RR)) and 1 W10917724 (inf switch (LR)) and 4 W11517331 (knob)s

"CX Complaint is the unit isnt working properly. Inspected unit and found valave error tested and unit is working properly just not filling properly advise CX of charges and CX showed me recipt shows unit has extended warranty, unit will need valve; ordrng 1 W11038689 (Valve)"

cx complaint unit is not working.inspected unit and got errro f2e1.found lower oven button to not work.replaced conseold and tested unit.now working properly.

cx not happy the fact they were ingfromed that 10 year wrrnty was covering everything asked what that even meant informed them.. and then qouted how process works with our service and prices they called wife beliveing she overloading it.. while waiting for cx talking about getting service in door way .. they not happy and dont want service.. no choice but to move on...

charge unit with 140 psi of nitrogen to see leak & after plug unit compressor wont start got locked with Nitrogen charge tried to replace relay no luck put old one back need to reorder compressor 3 COUNTS SEALED SYS; ordrng 1 W10309988 (compressor)

"replaced spin basket, leveled and calibrated unit"

"Cx complains that the unit not washing dishes again,inspected unit.. water pevel cks ok, the motor makes a clicking noise.. cks power, 120vac, board is good, unit needs a new sump assy; ordrng 1 w11665769 (sump pump)"

replaced pump and tested unit now working properly

"Replaced Sound Shield then tested unit, unit now working as intended."

unit not on site.

cx complaint is the unit not making ice after last repair. when i arrived unit was empty and the circulation pump was running with no water in the resiviour. i put unit in diagnostics and all thermistors passed. i ran the fill test and no water filled. i pulled unit forward slightly and the water began filling. supply line must have been pinched behind unit. last tech said supply line is very long and was kinked before. i put unit back in normal operation and it began filling on its own. the plate had a full frost pattern.

cust stated already had unit serviced.

"GOT HERE found that frost was formed from an incomplete defrost cycle checked unit on test mode & heater working replaced sensor from VS replaced air tower & sealed all around with silicone MUST WAIT 24 HRS; ordrng 1 WPW10383615 (thermistor for Restock JH VS), used 1 WPW10383615 (THERMISTOR for restock jh vs) from stock"

Customer complaint unit is frfosting over tjhe foor. I tested the unit and found the unit is not sealing good. The FC door gasket has a gap. Adjusted the gasket and tested for seal. Door is sealing unit is back to normal operations.

"SR/ 7736733175. Customer complaint unit is sparking on its own. I tested the unit and found the unit is not replicating the issue but is still sparking when i turn the front right burner. Removed the unit and called techline, safety was closed. Techline told me to check the harness and is all clicpped in and secured but still sparks. Replaced the spark module while i was there just in case but problem is with the harness. Ordering harness. Special order part. Call customer when part is available.; ordrng 1 W11537635 (Switch harness.)"

Customer complaint unit was not cooling at last visit. After previous tech visit he had found this unit needed a new thermostat and control. Arrive today and had customer turn power off to refrigerator. Removed control and dropped consul. Replaced thermostat and control reinstalled consul and powered unit on. Customer set temps fan was blowing and cold air was being produced. Unit is now working as designed job complete

cx complaint that unit is not heating found proper power to unit and all thermastats ohm good found broken coil in element replaced and tested full oeprations checks good.

Unable to locate unit; saved tckt

Unit will need the following parts ordered to complete job. Top right door bracket and covoer. Office to schedule return when all parts arrive. FC door is at CX house; ordrng 1 W11592374 (top door bracket (right)) and 1 WPW10191117 (cover (top right))

Customer complaint you do not cooling confirmed complaint reseated loose wire to start device and compressor starting properly working as designed

the unit is not illuminating the display. the unit does not do anything. the unit needs the control; ordrng 1 W11342846 (control) and 1 W11333816 (control) and 1 W10138793 (fuse)

the unit is making a lot of noise in cycle. found the noise is from the idler. replaced the idler with vs and retested. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 1 WP691366 (pulley-idr)

sealed the cabinet to the liner and the unit is now good

"grinding noise. found gearcase leaking oil. ordering gearcase, will use actuator and slider on return.; ordrng 1 W11454741 (gearcase) and 1 look (look)"

"cx compalint unit is making a nosie showed me recording sound slike belt noise. inspected unit and has no errors and service cycle makes the nosie coming from pulley/belt area. remved belt and found motor is noisey when you spin it and belt looks to be slipping on pulley. ordering motor,belt and splutch for return; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

"Replaced control per previous diagnosis, restored power, oven preheats and all burners adjust from high to low. Unit checks good"

"Cx complaint unit leans and the microwave light doesn't work. Inspected and found the unit leans slightly to the left when inside cabinet. Also found light to be out. Removed unit from cabinet and found the base spacer on left will not stay secured to metal. Removed screws and found plastic worn down and it won't secure into place. When sliding back in, the spacer slide underneath unit and it sits on the metal in cabinet. This causes unit to lean. Replaced light using pre-id parts and the light works when opening door. Ordering base spacer and 2 tech to remove out of cabinet, once part is in contact cx to reschedule; ordrng 1 W11598116 (base spacer)"

CX complaint about unit not filling with water put unit on test mode found error F7E4 engagement failure issue with clutch F6e3 control cant heard hmi went to the bottom found rotor loose & slider slipping out causing clutch not engage properly toightened both I was able to advance on cycles gearcase making a noise when on agitation control causing unit to fill sometimes only valve sticking shut MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11419171 (ctrl elec) and 1 W10902814 (washplate) and 1 LOOK (LOOK) and 1 W11400157 (dispenser valve)

"CX complai t is that the RC ceiling LED's are out. I was ablr to access and replace 1 . I am orderign 1 additional LED (W114632342). Once the contract is apoorved, please have somoene form teh office call to set a return date.; ordrng 1 W114632342 (RC LED MOD)"

CX complaint is that she found flames coming up from under the oven bottom liner. I was able to access and remove the bottom liner and found that the bake element is blistered and miss shaped. Unit will need 1 bake element ( W10779716). CX has a Certificate of Coverage from AIG covering the unit from 11/18-10/23 (please see SDQ Pic's). I have advised CX to contact WP EPP and have service set up correctly.; saved tckt

Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally

i was able to access unit and replace the control as per previous visit. tested unit and found unit now checks good.

CX complains unit light is not coming on and unit does not register the door is closed. CX is outside of manufacture warranty. CX agreed to pay for diagnosis with 2nd technician. Called office and scheduled return with 2nd technician to properly diagnose. Will return with pre I.D. parts. CX EMAIL CONFIRMED. CX PAID SERVICE FEE AND 2nd TECH FEE WITH CARD.; saved tckt

"SR# 7736685804Confirmed cx complaint unit motor rubbing against guard plate, belt damaged, motor drive shaft and pulley separated from motor. Ordering motor, belt and drive pulley. Documented issue with whirlpoool safety.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

"Cx states unit started wash cycle without filling with water. Confirmed dry clothes from previous cycle but valves working when tested. Ran unit through diagnostic cycle and it worked properly. Started unit on normal wash cycle, unit working properly. Instructed cx to call back if further issues."

Contacted cx with programming instructions. Cx will reach back out if there are any issues after programming.

the unit is just locking and unlocking the lid when i start a cycle. replaced the lock with vs and retested. the unit is now filling draining agitating and spinning in diagnostics. the unit is now ready

the door switch is not turning the light on and off. replaced the switch with vs and retested. the unit is cooling good. the unit is now ready; ordrng 1 W11384469 (switch)

the unit is not heating in cuycle but is spinning and blowing. found the cut off is open. replaced the cut off and tested. the unit is now heating good in cycle. the unit is now ready; ordrng 1 279973 (cutoff-tml)

cx complaint smoking when turn on. arrived and i did confrim. and smoking is due to a spill in oven advised cx to clean spill. after cleaning no smoking was present. repair complete