We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Monrovia, MD 21770
Ricardo S.
Job Details: 04/07/2023
The client informs me that she called Whirlpool and they told her that they will cover the entire repair.. need the correct info ..
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Myersville, MD 21773
Ricardo S.
Job Details: 04/07/2023
"Cx complains that the the freezer door stuck, inspected unit, the refrigerator leaks and the water freeze in the freezer section and damaged the rails and bin... order parts; ordering 1 w11457241 (services kit) and 1 W11131390 (bracket) and 1 W11161915 (bracket) and 1 w11387053 (bin)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Manakin-Sabot, VA 23103
Eric F.
Job Details: 04/07/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Martinsburg, WV 25405
Ricky E.
Job Details: 04/07/2023
"WPW10128551 78.43, WP2169142 35.71, shipping 15.00, labor 120.00... unit has ice on the evap fan blade.. during check the ice came off. unit cks ok.. if issue comes back, unit will need the fan motor and blade..."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Thomasville, PA 17364
Bernard M.
Job Details: 04/07/2023
"Cx complaint unit won't start. When arrived range was flashing error code F2E1 stuck keypad. Entered diag and found F2E1 error is only one stored. Attempted to start oven but error code beeps and flashes. Cooktop is functional. Ordering control, once part is in contact cx to reschedule; ordering 1 W11548749 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Washington, DC 20016
Dustin F.
Job Details: 04/07/2023
"Cx complaint: unit still blacking out randomly and displaying 'Door Open' lightInspected unit, contacted WP TL. spoke to Nate. He had me go into test mode and test all D/c components to try and get the unit to actively fail while i was present. Unit did not fail. CX showed me picture of UI while unit blacked out. showing door open light while not cooling and blacked out. Unit needs new Pantry UI control. Also noticed 3 way valve energiizing randomly while looking into unit. off and on. Ordering Pantry UI, Electronic main control, and power control.Took compressor watt reading at 100% ramp up on test 5 step 3 got 156 watts. compressor was REALLY quiet and hot to touch. but CX states unit cools when it isn't failing just fine.Nate; ordering 1 WPW10624574 (power control) and 1 WPW10675033 (Electronic control) and 1 WPW10677119 (Crisper UI control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Wilmington, DE 19808
Michael E.
Job Details: 04/07/2023
Replaced manifod as per previous diagnosis. Tested unit and i found the manifold seal is holding on to the retainer to strongly. I lubricated it wish dish detergent which allows it to pull out without breaking the manifold. If this fails again we would need retainer W10892836 and reorder manifold W11662109. Both parts would be important if this happens again. Unit is now working properly. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 04/07/2023
"Cx complains that the microwave works sometimes and oven not heating properly, inspected unit, interlock switches fault, door hinges cks ok, order switches assy, i calibrate oven temp now the oven reach and holding temp 450.. order parts; ordering 1 w11578578 (interlock) and 1 w11598120 (temp sensor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near La Plata, MD 20646
Shane B.
Job Details: 04/07/2023
installed all ordered parts. restored power and tested unit several times. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Haymarket, VA 20169
Daniel J.
Job Details: 04/07/2023
replaced pressure tube removed harness connected new harness when entering diag unit went straight to drain removed hose from control blocckage air not moving removed hose from tub pressure port snapped on hose unit needs outer tub; ordering 1 W11219115 (outer tub)
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 04/07/2023
Knocked rang bell no answer called office office called cx cx is out of town moved on office rescheduled ; O-emld ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 04/07/2023
"installed ice maker and water valve. verified operation and leveled unit.; ordering 2 4387828a (shim em vs)s, used 1 4387828a (shim) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Washington, DC 20012
Brian F.
Job Details: 04/07/2023
"Installed new main wiring harness, jumpoer wire to downdraft fan sold separately, ordering downdraft jumper wire.; ordering 1 W11198274 (wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20902
Brian F.
Job Details: 04/07/2023
"Cx states unit not dispensing ice, tested and confirmed. Found ice buildup on motor cover, cleared ice and installed new motor. Tested, ice now dispensing properly. Ran harvest and fill on IM, checked for water leaking from IM, did not se any leaks. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRT314TFDB03
Near Millsboro, DE 19966
Frederick R.
Job Details: 04/07/2023
CX complaint is freezer door not sealing right. Inspected and found left side had gap. the whole length. Installed new washer and tried adjusting hinge. Also heated seal to form it as best I could there is still a small gap at bottom left. Ordering FC door and both hinges. CX will have receipt on return visit. He is aware the door is being shipped to him and needs to inspect it upon arrival. Cannot reschedule at this time.; ordering 1 LW10570946 (dor-fip) and 1 W11178521 (nameplate) and 1 WP2261963 (hinge-door) and 1 WP2166037 (hinge-door)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MW0
Near Norfolk, VA 23502
Carl A.
Job Details: 04/07/2023
"cx complaint of outer cabinet getting hot,checked unit to find oven door out of aline called techline spoke with Adrian was advise to order door hines and recviers as it should fix the alinement problem with door,also advise cx that certian parts will get warm but not overly hot ordering parts needed for repairs; ordering 1 W10647966 (hinge-door) and 2 W10327222 (hinge-recv)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Washington, DC 20003
Samuel R.
Job Details: 04/07/2023
replaced parts and tested unit.now working properly.
We serviced a
MAYTAG DRYER
Model MEDB955FW
Near Bethesda, MD 20814
Roberto I.
Job Details: 04/07/2023
"Cx complaint long time to dry clothes.Ran test mode, found no errors.Ran a high heat timed dry cycle. The temperature at the exhaust cycled between 155F and 126F (good). Ran a sensor dry with a wet piece of paper towel on the sensor bars. The cycle ended when the paper was completely dry. I was unable to replicate any issue with the unit."
We serviced a
JENNAIR MICROWAVE
Model JMDFS24HM01
Near Oakton, VA 22124
Jason A.
Job Details: 04/07/2023
CX complaint MW drawer display dark. Selection buttons not responsive. Verified complaint. Showed CX how to enable control lock. Parts OOS > JJ; ordering 1 W11331073 (Control panel)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Alexandria, VA 22304
Leon
Job Details: 04/07/2023
cx complaint was unit didn't work unit was outside we i got here replaced all parts no way to tested unit but all parts have been replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Jason A.
Job Details: 04/07/2023
CX complaint FC FRIDGE door not closing - doesn't seal. Replaced door. Heated gasket & applied silicone lube to promote good seal. Used a bright light inside FC & RC to check for airgaps. Advised CX to push hard of FC door next few days so gasket can seal & form to cabinet. Left FC door with CX > JJ
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HV0
Near Martinsburg, WV 25405
Ricky E.
Job Details: 04/07/2023
"installed parts, front left element still has issues.. unit will need the left front element; ordering 1 w11517959 (element, lf)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Frederick, MD 21701
Ricardo S.
Job Details: 04/07/2023
"Cx complains about a burning smell .. wires melt, another company fix the wires, inspected unit, the dw works fine now, order main harness assy; ordering 1 W10834766 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Woodbridge, VA 22191
Demonte S.
Job Details: 04/07/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E0 = No Error Codes. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker didn't Harvest. Checked the Harness to the Ice Maker. Ice Maker Harness is not Connected. Connected the Harness. Reran Service Test 57. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Ran Service Test 36 - Ice Maker Fan Motor. Ice Maker Fan Motor is turning on / off. Ran Service Test 15 - Emitters Control Test. Emitters are changing from 02 to 01 once laser is covered. ( Advised the cx to wait 24 hours for the unit to make Ice.) Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lebanon, PA 17046
Fred G.
Job Details: 04/07/2023
"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found wash motor is not coming on. removed door panel and found 7.2ohms from wash pump. I also found 115.00vac from control to wash pump. unit needs sump to correct issue. called TC due to part showing special order. part will ship to cx, once in cx will call and set up a return visit.; ordering 1 W11613479 (sump assy)"
We serviced a
WHIRLPOOL WASHER
Model Wfw75hefw0
Near Washington, DC 20018
Samuel R.
Job Details: 04/07/2023
cx complaimnt unit is not draining.inspected unit and could confirm.ran all test per tech sheet found drain pump not in range of ohms specs and got 2ohms checked pressure switch and got OL.unit will need a switch and drain pump.gave cx a qoute and cx will just replace unit.could not get m/s pic due to unit being full of water.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MDM02
Near Norfolk, VA 23517
Carl A.
Job Details: 04/07/2023
"cx complaint of unit not dispenceing water or slow flow,checked all point of water,found that the fliter was not fully seated in fliter,reseated fliter tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lanexa, VA 23089
Justin W.
Job Details: 04/07/2023
cx complaint unit leaking from fabric softener sometimes. confirmed complaint ordering updated tub ring per service pointer; ordering 1 W11590590 (tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Norfolk, VA 23504
Carl A.
Job Details: 04/07/2023
"cx complaint of unit not cooling ,checked unit to find frost in freezer chhecked bottom of cabinet to find that the cabinet was pulling from cabinet called techline spoke with Andrew was advise unit no repairable and unit up for review "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Andrew H.
Job Details: 04/07/2023
"Customer complaint is the unit is not cooling. Inspected unit and found that there is no Frost pattern. Customer states that unit will freeze and then defrost and freeze into frost. I can hear the fan running in the freezer verified that when I pulled the evaporator cover. I open up system found refrigerator in the system. I checked for areas for a leak. I found oil on the coupler from the condenser to the Yoda loop. I cut that coupler out and the soldered the condenser to the loop. I replaced the dryer. And I pulled you into a 30 inch vacuum and filled to 68 g. Laugh; ordering 1 W10143759 (Drier), used 1 W10143759 (Drier) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 04/07/2023
Cx complaint of unit not operating. Did confirm back out wire on timer. Reseated wire in connector and unit operates as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Odenton, MD 21113
Israel R.
Job Details: 04/07/2023
"Customer complaint unit is turning off by itself. And then they reset power and then the control gets back on and if it runs sometimes it runns for hours. I chec for errror codes and nothing. The UI is working at this moment and is not failing. but the fact that they have to reset the board and then it works fine the it may need new control and UI. Please do not replace both at the same time replace control turned it on let both control talk to each other and then repalce the UI. this boards share infor and will need to share ID numbers to be able to transfer Serail number and programming. Ordering control, Ui and sensor dry.; ordering 1 W11618916 (control) and 1 W11419059 (Control Panel) and 1 LOOK (LOOK) and 1 WPW10298258 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Charlottesville, VA 22901
Kyle A.
Job Details: 04/07/2023
Cx complaint of unit not washing. Did confirm wash pum is seized aswell as units control is only sending 90vac. Also units inlet is reading improper resistance. Cx is opting to replace instead of repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 04/07/2023
installed sump assy and heater after a couple of diag cycles and starting normal wash drained unit found water leaking from cabinet drain hose behind drawer small hole ordering drain hose informed customer not to use due to leak from drain hose; ordering 1 W11414944 (drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Cumberland, PA 17070
Andrew S.
Job Details: 04/07/2023
Cx complaint is that the ice maker is not producing ice. Upon arrival I found that the ice maker motor has failed mid harvest. i was unable to get the ice maker to finsih the harvest. I was able to access and replace the the ice maker. i then ran a harvest cycle and the unit is now harvesting and filling. Job comlplete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 04/07/2023
Inspected the unit. Found that the cx is saying that the Washer is taking a long time to fill. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Activation on the Cold Water Valve. Only a little Water is coming out into the Drum. I then installed a new Valve Assembly to the unit. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lititz, PA 17543
Cody H.
Job Details: 04/07/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed"
We serviced a
WHIRLPOOL DRYER
Model WED9600TW0
Near Darnestown, MD 20874
Julian H.
Job Details: 04/07/2023
CX complaint about unit making a noise when cycle is on open front & found issues with blower wheel & support rollers need to drill blower out CX OWES $135 LABOR collected $208.54 thru app; ordering 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlottesville, VA 22901
Kyle A.
Job Details: 04/07/2023
Cx complaint of unit grinding when slowing down. Did confirm shifter is switching to agitate when unit is slowing down on spin. Ordering control and shifter.; ordering 1 W11481722 (Actuator) and 1 W11611306 (Control) and 1 W10721967 (Clutch)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lanexa, VA 23089
Justin W.
Job Details: 04/07/2023
cx complaint unit making noises thats abnormal during use. checked unit to find play in gearcase. ordering parts to complete repair.; ordering 1 LOOK (look) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W10752189 (screw) and 1 W11510461 (wash plate)
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near Charlottesville, VA 22901
Kyle A.
Job Details: 04/07/2023
Cx is going to try to find the unit and will call to reschedule.; saved ticket
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 04/07/2023
CX complaint about unit leaking once from rh side put unit on test mode no errors then test on auto 3 times no leaks found with unit pulled out noticed that unit had a white film(oversuds) built to unit ask about detergent presentation & loading they had use liquid recommend to use pods from now on suds can displaced water & cause leaks CX PIF THRU APP FOR SVC CALL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Germantown, MD 20876
Julian H.
Job Details: 04/07/2023
"CX complaint about unit not dispensing water again, inspected unit, the water tube inside the liner is frozen. valve cks ok. i remove the line and defrosted .. now the water dispenser is working.. temps on arrival RC33* FC3* fridge temp too close to freezing point need to replace tube for any type of materials issue & sensor for temp to be more accurate adjust 1* higher on temp setting for Rc on meantime need parts; ordering 1 W11666461 (water tube) and 1 W10316760 (thermistor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near West Point, VA 23181
Justin W.
Job Details: 04/07/2023
cx complaint upper rack falling off. ordering rails covered by sscodeS22916 cx stated she would research and replace and acquire rails themselves. ordering rails to complete rails; ordering 1 W11259785 (left rail) and 1 W11259786 (right rail)
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2830IL01
Near Frederick, MD 21702
Ricardo S.
Job Details: 04/07/2023
"Replaced parts, unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampstead, MD 21074
Brian R.
Job Details: 04/07/2023
replaced housing and installed new filter she got and got a few cups of water out to get air out system. ice bin was full and now water checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Waynesboro, VA 22980
Danny R.
Job Details: 04/07/2023
found thermal event at terminal block replaced wioth preid parts checksokl
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Silver Spring, MD 20901
Brian F.
Job Details: 04/07/2023
"Cx states unit won't start, tested and confirmed. Thermal fuse tested good. Installed new UI panel, tested, unit now starts."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Harrisonburg, VA 22802
Danny R.
Job Details: 04/07/2023
cx stated there is noise when in wash i found opully comi9ng off reseated bolt and now doesn't make noise checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20110
Richard B.
Job Details: 04/07/2023
CX complaint. Unit doesn't spin clothes out. Found off balance error code and oversuds error codes. Machine spins up fine empty but starts whining in high speed spin. Leveled out left foot so machiune is stable. . With a load in unit the machine is making gearcase noises. . ORDERING GEARCASE AND SPLUTCH. RB; ordering 1 W11454734 (gearcase) and 1 WP22001995 (screw) and 1 W10721967 (splutch) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Linville, VA 22834
Danny R.
Job Details: 04/07/2023
cx stated unit doesn't wash i found wash motor has 120 but doesn't run replaced sump runs fine now checksok unit is a cosco unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hampstead, MD 21074
Brian R.
Job Details: 04/07/2023
replaced all parts and tested unit with outer door off and unit still leaks bad. was able to see water coming unit door and over edge of tub. theres no parts for tub or the place its leaking from. all parts as well as inner door replaced. issue is defect tub. will need to order tub. as soon as part is in office will schedule. cx will call when he gets psrt. will need to maybe take unit outside.; ordering 1 W11513977 (Tub)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Franklin, VA 23851
Zachery R.
Job Details: 04/07/2023
"cx complaint clothes wet at end of cycle and loud operation. checked unit, no faults stored. ran test cycle verified issue. oil leaking from bearings onto clutch causing belt to slip. also suspension rods are weak. ordering all parts needed to complete repair. all parts are in stock, advised cx they will be contcted for return visit.; ordering 1 W11396716 (suspension) and 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Felton, PA 17322
Sal R.
Job Details: 04/07/2023
CX complaint was that the unit was making a squealing sound. I found and replaced the idler pulley . UNit test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/07/2023
"replaced motor, tested, unit unresponsive. checked voltage. l1 reading 121vac. l2 reading 61 vac, g-n reading 0vac. advised cx to contact electrician."
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 04/07/2023
CX complaint about unit giving an error loosing time even after connecting to wifi confirmed error on test mode error date from 2014 confirmed proper power 240vac & connection tight checked for dc power 14vdc issue with console will bring preid just in case; ordering 1 W11598138 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake, VA 23320
Zachery R.
Job Details: 04/07/2023
"cx complaint unit not cooling. checked unit, come to find brown wire not seated to heater connection, reseated connection, used steamer to clear frost build. evap fan is louder than usual. ordering evap fan motor, blade, and heater/harness to complete repair. advised cx part on fbo and they will be contacted for return visit.; ordering 1 W11650660 (heater/harness) and 1 W11559968 (motor) and 1 WP2169142 (evaporator fan blade)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Washington, DC 20017
Samuel R.
Job Details: 04/07/2023
cx complaint unit keeps tripping breaker.inspected unit and found unit with a thermo event to the control and harnees.spoke with safety and unit needs a control and harness W11453734 special order W11542161 special order; ordering 1 W11453734 (main harness) and 1 W11542161 (control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gainesville, VA 20155
Daniel J.
Job Details: 04/07/2023
installed heater and also tco kit tested unit is cycling on and off as normal
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/07/2023
"cx complaint no power, found no dcv to console, fond 0v into control, went to jbox when moving black wire unitpowered on, retightend wire nuts in jbox, tested all ops ok collected $120 visa"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 04/07/2023
i was able to access unit and replace the bake element and control as per previous visit. found 240vac to bake element. charged cx $140 in labor on card. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/07/2023
"cx complaint not making ice, found harness broken at hinge, quoted $1280 for repair, cx to contact whirlpool, quoted $220 for 2 tech labor .... collected $120 visa; ordering 1 LW10691266 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS1
Near Rockville, MD 20852
Roberto I.
Job Details: 04/07/2023
Cx complaint rinse aid still leaking from dispenser.Replaced control board using pre id part. Ran a test cycle. The unit worked as designed. Collected $187.52
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Glenwood, MD 21738
Robert L.
Job Details: 04/07/2023
"cx complaint random beeping, no red light on display, temps good and door always closed, 2 service pointers for buzzer/control issues, ordering both kits to see what comes with, collected %325 visa cx owes $110 balance on return .... RL only; ordering 1 W10846247 (alarm-fzr) and 1 W10812027 (contrl-box) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Moseley, VA 23120
Joseph D.
Job Details: 04/07/2023
Replaced panel and door skin. Unit will still need another leveller unable to pull unit out or raise /lower. 2 tech please 2 count please. Returning techs will need two race Jacks to raise unit as far as I can tell. Please keep on DJ and JP. ; ordering 1 W10859931 (Leveller #2) and 1 W10115793 (Shaft) and 1 LOOKLOOK (Look look)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/07/2023
"cx complaint not making ice, temps 38 RC 2 FC 11 ice bin , good pressure to dispenser , T58 01 (cold enough), T56 E0 , T57 passed 01, T45 valve filled mold, T15 bin switch good, ordering ice maker and control kit; ordering 1 W11577195 (ice maker) and 1 W10878992 (cntrl-elec kit)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Stafford, VA 22556
Robert W.
Job Details: 04/07/2023
"CX Complaint is the unit isn't cooling. Inspected unit and found the control showing over temp unit not cooling fan is getting power but not running, ohm out thermistor and its testing a little out of range, frost pattern on evap looks good Ordering control its not responding fan for not moving and thermitor for out of range.; ordering 1 WPW10359880 (Fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Odenton, MD 21113
Israel R.
Job Details: 04/07/2023
Customer complaint unit is not sealing correctly on the right door. The magnent came out and the gasket is peeling out. I replaced the gasket and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near East York, PA 17402
Sal R.
Job Details: 04/07/2023
"CX complaint is that the unit is not cooling in the RC. I found that the defrost heater harness and evap harness connection will not stay connected. I am ordering 1 defrost heater with nevap harness (W11650661) and 1 evap fan motor (WP2315549). Once the parts are avalible, please have someone from the office call to set a retun date.; ordering 1 WP2315549 (evap fan motor 23@tribs) and 1 W11650661 (defrost hearter with evap harness)"
We serviced a
WHIRLPOOL COMBO
Model WET4024HW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 04/06/2023
Replaced control and actuator and tested unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 04/06/2023
"CX Concern the unit making loud noise in operation and not drying clothes .. found a roller causing noise , adjusted seized roller and tested unit.. no more noise.. Also found no air flow out of homes dryer vent system , needs to be cleaned before unit is used again. Job complete; ordering 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Silver Spring, MD 20901
Israel R.
Job Details: 04/06/2023
"Got to the unit and tested the unit and found the unit does not need control or harness all wires are good and control sending correct voltage. The porblem with this unit is the drive hub. Worn out. Adviced the customer to not overload the unit. This was the same issue last time. Unit has a plastic hub on a metal shaft too much wait the plasting is going to give. Unit is back to normal operations.; ordering 1 W10528947 (drive hub kit), used 1 W10528947 (Hub ir vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bel Air, MD 21015
Dustin F.
Job Details: 04/06/2023
"CX complaint: unit not working well while using normal cycle.Inspected unit, coiuld not confirm complaint. Inspected unit, found belt slid off splutch, resecured belt, calibrated then tested. Unit working as designed. went over proper loading, soil level, and cycle types with cx.; ordering 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 04/06/2023
"cx complaint door lock failure, checked unit found f5e3, and f5e4 latch, codes, pressure hose clear, no obstructions in drain trap, found intermittent failure of door latch. 6 at tribles; ordering 1 W11316250 (latch)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lebanon, PA 17046
Cody H.
Job Details: 04/06/2023
"Was able to access unit and replace parts. Tested unit and unit now works as designed, no further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, PA 17603
Bernard M.
Job Details: 04/06/2023
Assisted SR. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Lancaster, PA 17602
Bernard M.
Job Details: 04/06/2023
"Replaced all parts, started test cycle and unit filled and agitated but wonuldn't spin. The latch wouldn't lock andm was just click. Ordering lid latch, once partr is in contact cx to reschedule; ordering 1 WPW10482836 (latch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 04/06/2023
"cx complaint not filling or takes too long to fill checked unit and found f6e3 f2e1 f7e4 control not reading UI , also found Basket Re-engagement Failure code , checked unit and found valves will work in test mode but unit just stays sensing when running in normal , ordering both controls and clutch along with motor just in case . drainpump checked good .; ordering 1 W11478526 (UI) and 1 W11624943 (control) and 1 W11195971 (stator) and 1 W10754448 (clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Alexandria, VA 22307
Demonte S.
Job Details: 04/06/2023
Inspected the unit. Found that the cx is saying that the Freezer is melting Ice Cream. Checked the Temperature in the Freezer Section with no food in the Freezer. I'm getting 9.5 Degrees and slowly dropping. ( Freezer set to 1 Degrees. Moved the Temperature to 0 Degrees.) I then. Checked the Refrigerator Section. Temperature is at 35.6 Degrees. Refrigerator is set to 36 Degrees. ( Moved the Temperature to 38 Degrees)Checked the Pressure to the unit. I'm getting 115 Psi on the High Side & 2 Bars on the Low Side. Called Per Whirlpool Techline this unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Poquoson, VA 23662
Justin W.
Job Details: 04/06/2023
cx complaint clothes stuck under agitator. removed agitators to find clothes were wrapped around shaft. reinstalled agitator and tested in test 52 unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lanham, MD 20706
Andrew H.
Job Details: 04/06/2023
Customer complaint is that the unit is not cooling due to a locked up compressor. Unit will need new compressor. Ordering parts; ordering 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Poquoson, VA 23662
Justin W.
Job Details: 04/06/2023
cx complaint unit not cooling. confirmed complaint. checked to find compressor not running. found start device not fully seated. reseated start device and compressor came on. advised cx to monitor and call us back with in thirty days if it stops functioning
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Washington, DC 20011
Brian F.
Job Details: 04/06/2023
"Cx states unit not cooling, FC and RC both 80+ when I arrived. Installed new orion board, compressor still locked, called AH, recommended replacing compressor. Compressor currently on backorder. Compressor replacement covered by entitlements.; ordering 1 W11592010 (compressor) and 1 look (look)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23602
Justin W.
Job Details: 04/06/2023
cx complaint unit not working. checked unit to find 1 leg of power missing. went to breaker panel. wiggled fuse to find click sound happened returned to unit to find both legs showing 240 vac to unit. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model KEHU309SSS00
Near Clarksville, MD 21029
Robert L.
Job Details: 04/06/2023
"installed wave guides per previous, tested unit never heated, no sounds from mag, in diag interlocks all working fine, ordering magnetron and fuses, collected $319 visa cx paid in full; ordering 1 WP4375321 (fuse) and 1 W11346197 (magnetron) and 1 WPW10017410 (fuse) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 04/06/2023
"replaced valve and dispenser, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25401
Ken M.
Job Details: 04/06/2023
Lower harness replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/06/2023
"cx complaint water leaking from bottom of fc and ice maker not making ice. checked unit, come to find clogged drain tube, cleared tube, tested, unit is draining. tested ice maker, ice maker completed harvest and filled. advised cx to replace water filter. unit working as designed. advised cx ticket open for 30 days. cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Martinsburg, WV 25404
Ken M.
Job Details: 04/06/2023
"Customer complaint is that the unit is on, but not cooling. Confirmed lights are working, but the evaporator fan is not running. Condenser fan and compressor are running, but there is corrosion on multiple lines around the compressor and drier. Ran test 3 and the evaporator fan would not run. Ordering evaporator fan assembly, control, compressor, condenser, drier, and coupler. Will need a 2nd tech to access and replace the condenser. Also ordering compartment harness as there is evidence of corrosion on the pins as well.; ordering 1 W11334745 (evap fan assy) and 1 W11399844 (control) and 1 WPW10346415 (condenser) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W11563716 (harness) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 04/06/2023
cx complaint the unit is not working. checked the unit and found that the drain was not draining and water was sitting in the bottom of the tub. found that the drain pump was defective. replaced the pump with vs and rerouted the drain hose. the hose was coming to the unit from the side and kinking slightly. so i went ahead and re-routed it under the back of the unit to connect it. tested the drian and looked for leaks. no leaks detected and the unit is now draining. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Martinsburg, WV 25401
Ken M.
Job Details: 04/06/2023
Customer complaint is that the unit is buzzing. Unit tested and issue confirmed. Determined that the drive motor is the source of the issue. Ordering motor and blower wheel.; ordering 1 W11549461 (motor) and 1 look (look)
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Gloucester, VA 23061
Lucas R.
Job Details: 04/06/2023
"cx complaint thermal event from oven vent, checked unit found bake element shorted to chasis, called safety spoke with quoted cx part W10779716 element $63.68, labor $200.00 includes second tech due to instalation, shipping $15.00, tax $3.82 total $282.50, latika ; ordering 1 W10779716 (elmnt-bake) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Washington, DC 20008
Samuel R.
Job Details: 04/06/2023
cx complaint unit is not working.got error codes f31 and f70.checked unit for l2 volatge and got 120v.checked entire power to unit got 240v.checked connections for control per f70.found control to have failed..gave cx a qoute. cx advised they will replace unit.
We serviced a
WHIRLPOOL OVEN
Model WMH32519HV07
Near Windsor, VA 23487
Zachery R.
Job Details: 04/06/2023
"replaced filter board and fuse, tested, unit started then once mag kicks on unit is unresponsive, verified defective mag, ordering parts to complete repair.; ordering 1 WPW10693025 (magnetron) and 1 W10836753 (transformr) and 1 WPW10531156 (filter)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2427LM00
Near Washington, DC 20007
Samuel R.
Job Details: 04/06/2023
cx complaint unit is not responding to certain keys and screen turns off from time.inspected unit and unit has 120v.allconnections are good.unit has error f2e1.unit will need a new console.W11598163 special order; ordering 1 W11598163 (console)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strasburg, VA 22657
Danny R.
Job Details: 04/06/2023
installed parts checksok
We serviced a
MAYTAG REFRIGERATOR
Model MSD2272VEW00
Near Bel Air, MD 21015
Dustin F.
Job Details: 04/06/2023
"Replaced ice maker, cycled ice maker and confirmed function unit operating as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Strasburg, VA 22657
Danny R.
Job Details: 04/06/2023
cx stated unit has a warenty wp said so i looked it up couodnt find anything but found unit looks to be out of warrenty she cancelled and said she would get wp tp pay for repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bethany Beach, DE 19930
Michael E.
Job Details: 04/06/2023
"CX complaint: intermitantly not starting. Tested and verified complaint. No error codes. I replaced control board, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near North, VA 23128
Lucas R.
Job Details: 04/06/2023
"cx complaint unit not heating, checked unit found 7-1 heat code, element good at 13 ohm, relay randomly activating in diagnostics, 0 vac to element at end of cycle, control failure, cx paid in full; ordering 1 W10909703 (control) and 1 look (look)"