Service History 428 - VIA Appliance

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0LZ2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/28/2023

"cx complaint defective cooktop. verified issue. replaced cooktop, tested, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/28/2023

"Cx complained of a no cool. Inspected the unit and found with the compressor running, ,there is no frost pattern on either evap. Unit needs new compressor, drier and rc evap. 3 job count. Sealed system tech required.; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evap)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Moyock, NC 27958

Austin D.

Job Details: 06/28/2023

"cx complaint the unit is not finishing the cycles.checked the unit and found that the error codes f0e0 and f7e6 were stored. verified that the connections and ressistance readings were correct. they were at the motor, cap and actuator, also had the same results at the control. not sure what would be causing the error code to pop up for the motor circit being open. called techline to document and to see what they recommend. ordering the control, harness and motor.; ordrng 1 W11590868 (harness) and 1 W11590868 (motor) and 1 W11543994 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS00

Near Vienna, VA 22180

Brian F.

Job Details: 06/28/2023

"Incorrect control kit ordered. Called MR for correct part number, called office scheduled return for Friday 6/30.; ordrng 1 W10818296 (control kit)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Frankford, DE 19945

Taylor F.

Job Details: 06/28/2023

Cx complaint is unit has scratches on cooktop. Documented scratches and ordering cooktop. Cannot rescheudle at this time.; ordrng 1 W11209819 (cooktop)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/28/2023

"cx complaint of icamker and lights dim and deil ui not working,checked unit to find that the deil ui,and harness to be damage unable to dertemin if ui board is bad, found led in freezer to be bad ,cx did not want to repairs ui and hanress but want led replaced break down as follows 1/W10695459,LED Light Moduleservice call break down as follows service call 120.00parts 119.69shipping 15.00labor 110.00sub total 364.69tax 7.18grand total 371.87deposit 371.87; ordrng 1 W10695459 (LED Light Module CA / VS), used 1 W10695459 (LED Light Module CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Shawn D.

Job Details: 06/28/2023

"cx complaint unit is not finishing cycles. inspected unit and found suspension bounces bad and shot, checked under unit to find gearcase oil everywhere snapped pic motor is coated in it looks like water is leaking through bearing in gearcase, agiator is loose and stripped. unit needs all parts to fix issue. infomred cx warrenty comapny needs to approve repair before we move forward. ordering parts; ordrng 1 W11130362 (suspension) and 1 W10528947 (hub) and 1 W10752187 (bolt) and 1 W11550891 (agitator) and 1 W11454734 (gearcase) and 1 W11454734 (motor) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look) and 1 W11307244 (doorlock)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Bel Air, MD 21015

Neil H.

Job Details: 06/28/2023

REPLACED THE VALVE CONNECTOR AND FLOAT CONNECTOR UNIT TESTED GOOD.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS1

Near Fulton, MD 20759

Alexander D.

Job Details: 06/28/2023

"cx complaint unit runs but never makes any ice. inspected unit, no error. started cycle and it completed cleanout properly, water stopped filling when reservoir filled, didnt spill over at all. same during harvesting. water is pumping across evap plate and ice is building up. while waiting, found condensor clogged up with lint. cleaned off condensor. then unit made a whole slab of ice, hot gas loop activated and ice slab slid off evap plate and onto cutting grid good. noticed the wires in cutting grid seem loose. waited thru another harvest and then 2nd ice slab slid onto cutting grid before it finished cutting first slab. cutting grid not cutting thru ice slab efficiently enough. ordering cutting grid. quoted 494.38. cx paid 384.38 and will owe 110.00 labor on return visit; ordrng 1 WP2313637 (cutting grid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bel Air, MD 21014

Neil H.

Job Details: 06/28/2023

CX COMPLAINT UNIT STOPPED MAKING ICE I REMOVED THE BIN FOUND ICE STUCK BETWEEN THE I/M AND BAIL ARM REMOVED AND CYCLING AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/28/2023

right side fridge door gasket failing at sealing replaced and heated door seal checked for proper sealing all sides informed customer to try to leave door closed as much as possible and opening the right side door first will prolong the life of the gasket

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Bowie, MD 20715

Alexander D.

Job Details: 06/28/2023

"cx complaint ice melted then whole unit stopped cooling all together for a few days, changing settings didnt help. a few days after cx gave up trying to get it to work, unit suddenly started cooling again, everything frozen in fz and unit started making ice again. inspected unit and ran thru service tests. thermistor tests all display good temps but noticed 1st fz evap thermistor showed -22 then suddenly changed to - 14 then -7. ohmed out thermistors and theyre all reading good at this time. cx said there was no signs of losing cooling before ice melted, didnt hear any buzzing noises as if it was overfrosted. issue must be in controls. ordering control, side ui and orion board. call cx to schedule return visit once we have eta on parts; ordrng 1 W11533213 (control) and 1 W11330486 (side ui) and 1 W11336586 (orion board)"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Martinsburg, WV 25401

Ezra M.

Job Details: 06/28/2023

"unable to locate unit, 1st attempt; saved tckt"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DS01

Near Herndon, VA 20171

Richard B.

Job Details: 06/28/2023

"CX complant. Unit not working , Has error code F2E1 . Inspected unit and found breaker off. CX stated unit has been off for a while. Cycled breaker and F2E1 error code returned after booting up. . Advised CX unit will need a console assembly . Not in stock. CX will talk with wife and decide what they want to do. Left quote with CX . Completed , collected 120 RB; ordrng 1 W11236885 (console 1186.74)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/28/2023

Tested unit during cycle and it would not procede past rinse. Checked each part in diagnostic. Unit had long drain error but is draining fine. Blew out pressure hose and would like to return with control.; ordrng 1 W11608058 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Great Falls, VA 22066

Christian C.

Job Details: 06/28/2023

"Installed gearcase, splutch, clutch, rotor, and stator. Ran DLMS calibration. Ran through diag cycle no issues. No errors stored. Unit is working as designed. Left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Midlothian, VA 23112

John P.

Job Details: 06/28/2023

"Cx complaint drawers not going back in, checked unit found drawers broken, advised cx of issue.Quoted CX:W11162443 94.90W11162446 $ 81.95$110 labor$15 shipping"

We serviced a

WHIRLPOOL UNKNOWN

Model kgst307hbs4

Near York, PA 17403

Sal R.

Job Details: 06/28/2023

"CX complaint is that the unti is not heating. I found that the control intermitanly respones to touch prompts , and the bake bar is not completly ingniting around. UNit will need 1 control (9781980) part no longer avalible, 1 console control (9781973CB) part no longer avalible, 1 bake tube(9751367 ) part no longer avalioble, and 1 igniter .; ordrng 1 9751367 (bake tube (NA)) and 1 9781973CB (control consoile (NA)) and 1 9781980 (control (NA)) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charles Town, WV 25414

Ezra M.

Job Details: 06/28/2023

"installed sump with motor and vent assy. also replaced heater per service pointer, heater covered by S17304. ran diag cycle, no leaks, wash motor working,; ordrng 1 W11537778 (heater em/vs), used 1 W11537778 (HEATER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Washington, DC 20011

Samuel R.

Job Details: 06/28/2023

cx complaint end cap is not hold pantry lid on properly and causing unit not to close proeprly.inspected unit and found end cap to had failed.replaced end cap unit is now closing prperly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03WSR57R18

Near Gordonsville, VA 22942

Kyle A.

Job Details: 06/28/2023

Cx complaint of poor cooling. Found unit not cooling properly due to low charge and no frost pattern. Will need to replace compressor and evap. Cx denied repair due to cost.; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 2 W11506635 (Coupler)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Crofton, MD 21114

Alexander D.

Job Details: 06/28/2023

"upon arrival, cx said unit hasnt leaked since last visit. replaced door strike and latch. tested unit. it does feel like its latching a little better and didnt pop open during test cycle. advised cx to monitor and call back if issue persists. if cx calls back about door popping open send tech with LH track(W11259785) and RH track(W11259786)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Fred G.

Job Details: 06/28/2023

"i was able to access unit and replace the motor, belt, shifter, control, and lid lock as per previous visit. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Columbia, MD 21044

Robert L.

Job Details: 06/28/2023

"cx complaint when closing RC door FC popped open and stayed open thawing Fc, unit in garage, floor sloping out/forward, feet are maxed out, unit level side to side but still leans forward, temporally put unit up on wood, and showed how door self closes, also informed cx this unit not meant for garage and in extreme cold below 30 degrees unit will not run, cx will try to return unit, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 06/28/2023

i was able to access unit and discharge system. I then pressurized system with 140psi of nitrogen. I used mega bubbles and soaked all joints and found no bubbles froming. I then waited 30 mins to see if pressure changed and found a 4psi loss in that time frame. called TL (SR7736739389) unit is deemed unrepairable. WP to contact me with results.; saved tckt

We serviced a

WHIRLPOOL HOOD

Model WVU57UC0FS1

Near Washington, DC 20011

Samuel R.

Job Details: 06/28/2023

part came broken.need reorder W11432212 0 tribles; ordrng 1 W11432212 (panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Jason A.

Job Details: 06/28/2023

CX complaint FRIDGE not making ice & warm temps. Replaced RC evap & fan harness incl thermistors. Check for leaks & ran vac. Filled with 6.0 OZ R134. Good frost pattern & good running & equalise pressures. Test water & auger ice door. > JJ

We serviced a

MAYTAG DRYER

Model MEDE300VW0

Near Bel Air, MD 21015

Neil H.

Job Details: 06/28/2023

F31CX COMPLAINT UNIT NOT HEATING FOUND THE HEATING ELEMENT BROKEN REPLACED UNIT HEATING AND TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit not advancing cycles. Found inline hose to pressure switch partially unseated from switch, unit unable to sense pressure level. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Stafford, VA 22556

Robert W.

Job Details: 06/28/2023

Replaced center burner and tested unit

We serviced a

WHIRLPOOL DISHWASHER

Model wdf330pahw4

Near Hershey, PA 17033

Cody H.

Job Details: 06/28/2023

CX complains unit is not drying dishes. Unit is under manufacture warranty. Found unit to be recieving 123vAC as well as control to be putting out 123vAC to heating element circuit. Found heating element to be getting hot and recieving 2.4 amps. CX is using rinse aid and it appears there is rinse aid being dispensed in the water. Called techline and spoke to Adrian SR# 7736741529 who said unit seems to be working as designed. CX will have to open door when cycle complete to allow unit to air dry.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS00

Near Vienna, VA 22180

Brian F.

Job Details: 06/28/2023

"Incorrect control kit ordered. Called MR for correct part number, called office scheduled return for Friday 6/30.; ordrng 1 W10818296 (control kit)"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/28/2023

Could not locate unit.; saved tckt

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Vienna, VA 22180

Brian F.

Job Details: 06/28/2023

"Cx states unit not making ice. Entered diagnostic mode, found water flowing in but very slowly, installed new inlet valve, tested, unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Fishersville, VA 22939

Eric F.

Job Details: 06/28/2023

Confirmed cx compaint unit light not turning off. Found relay on control stuck in closed position. Ordering control.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Newport News, VA 23606

Justin W.

Job Details: 06/28/2023

cx complaint unit not working properly. checked unit to find f7e1 and f9e1 error codes. checked unit to find motor not working properly. ordering sump to complete repair cx stated control arrived will replace control with sump. potential issue with install cx to contact installers. scheduled cx 6/30/23 6 sumps in stock according to parts site.; ordrng 1 W11460945 (sump) and 1 look (look)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Louisa, VA 23093

Kyle A.

Job Details: 06/28/2023

Replaced cap and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/28/2023

cx complaint: not making iceijnspected unit confirmed cx complaint ran test 56 got E2 error then ran test 57 and IM failed. ran test 45 and valve hummed and didnt work. unit needs Icemaker and water valve.; ordrng 1 W11658802 (icemaker) and 1 W11482383 (dual valve)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the entire unit is dead. Checked power to the unit and found no power. Found the breaker partially tripped. Breaker reset. Unit powered on, but now the cooktop lights are on with all burners off. Oven tested good, All but the right front burner are working. Inspection of the right front burner found the burner is burnt out. Ordering burner and switch.; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf)"

We serviced a

KITCHENAID DISHWASHER

Model kuds01dlss2

Near Washington, DC 20037

Shawn D.

Job Details: 06/28/2023

"cx complaint dishwasher not draining, water pooling. Inspected unit, checked chopper blades, had one little piece of glass inside it. put unit back together, tested it, and draining good now but noticed washer motor is running but not pushing water out, low pressure. gave cx quote for full repair, paid just for diag service. Cx looking into new unit; ordrng 1 W10782773 (pump/motor 199.14)"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/28/2023

4-3 4-4 unit is giving an error for air flow and a L2 loss.. unable to pin point issue with the controls. the units vent is new and open.. the customer is replacing the unit...

We serviced a

WHIRLPOOL STACKABLE

Model wet4027hw2

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/28/2023

cx complaint is the washer not workkng. unit is in a ware house and not hooked up to power or water. the lady working at tribles said unit are normally moved to our office for repair. i called the office. they just told me to leave the warehouse. i called Mark and he said unit would be moved to our office for repair and for tribles to drop it off any time. unit will be diagnosed once it get to our shop.; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hanover, PA 17331

Drew B.

Job Details: 06/28/2023

called at 5:45 when i realized i wasnt gonna get there in time will need reschd called them and infomred we will reach out to reschd withthem.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/28/2023

Cx complained the unit did not bake. Inspected the unit and found a broken ignitor. Installed new ignitor and hand tightened it to the gas tube in order not to make it weak and break again. Tested and it again heats to temp. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Manchester, MD 21102

Drew B.

Job Details: 06/28/2023

didnt have wheels and cx said we could just send to him? nd replaced motor nd now checks goood full operations.

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/28/2023

"Cx complained the unit did not operate. Installed new drain pump and tested and it now runs and drains, but when getting to the vent fan part of diagnostics, the fan does not run and a code of FAE2 for vent fan motor. Unit needs new vent fan motor; ordrng 1 W11414073 (vent fan mootr)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, VA 23666

Justin W.

Job Details: 06/28/2023

cx complaint noise. unable to replicate noise. entered diag and tested unit working as designed. cx to call back after she captures noise on video

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5THEXNB02

Near Dagsboro, DE 19939

Taylor F.

Job Details: 06/28/2023

Replaced inverter from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Thomasville, PA 17364

Sal R.

Job Details: 06/28/2023

I was able to access and replace the control and the convec fan motor. I then tested the unit and unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Gambrills, MD 21054

Alexander D.

Job Details: 06/28/2023

"cx complaint unit shutting off before clothes are dry, usually within 15min of starting unit. cx said he got the vent cleaned and the control was just replaced but still having same issue, doesnt seem like it was our company. inspected unit, it is heating, airflow coming out of vent looks good. no errors stored. set unit to timed dry and let it run for over 20min and it did not shutoff. if there is an issue with unit then it must be moiture sensor harness or thermistor. advised cx they may just need to sort their laundry by fabric type as they absorb moisture differently. ordering moisture sensor harness and thermistor to see if that helps. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10298258 (moisture sensor harness) and 1 WP8577274 (thermistor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Thomasville, PA 17364

Sal R.

Job Details: 06/28/2023

I was able to access and replace all parts. I tehn recalibrated the unit and ran a auto test and manuel spin test. I found the unit tobe opperating as designed. UNit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Selbyville, DE 19975

Michael E.

Job Details: 06/28/2023

"CX complaint: unit leaking. Inspected and verified complaint. I took a pic of under unit. Valve was not closed all the way. I closed valve and dripping stopped. On previous visit, i had shut off water and disconnected water line. Did not have any water coming out of supply line while trying to get connection threaded and never turned it back on since could not connect to valve properly. I theorize that CX may have checked valve if error code triggered from residual water in line and not closed valve all the way after. Returning with inlet valve scheduled for 7/11 am; ordrng 1 W11434044 (inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ezra M.

Job Details: 06/28/2023

"vibrating noise. not occuring during visit. cust had video, noise coming from bottom rear of unit. pulled unit out, found discharge tube pushed up against side of evaporation tray, would vibrate when compressor running. also adjusted water line to remove metal coupling from contacting back panel. pushed unit back in place and releveled. found air deflector at evap fan not clipped in on left side, possibly vibrating on evap cover. clipped in place, verified secure. all noises normal with compressor running."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Frankford, DE 19945

Michael E.

Job Details: 06/28/2023

Replaced main wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/28/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/28/2023

"Cs unit is not draining and showing error message, confirmed complaint.Error code f9e1 not draining, Removed drain hose form disposal and it drain into my bucket good, you reconnect it and it stops draining. Advised customer she has a restriction in her plumming DW draining ok. Advised to call a plumber. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bethesda, MD 20817

Shawn D.

Job Details: 06/28/2023

went to install parts to find compressor is bad but looked over unit and found panel under unit vibrating on metal i showed cx. i taped down the panel and now there is no noise and we did hear the same noise. i told cx i would re order the compressor and after a week if you hear no noise call us and cancel appointment; ordrng 1 W11578028 (inverter) and 1 W11578205 (compressor) and 1 w10143759 (uv drier) and 1 look (look)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 06/28/2023

"CX complaint: F8E4 error code. Tested and verified complaint. Water in drip pan. This happens near the end of cycle from CX description. I failed to duplicate leak. Inlet valve did not appear to be cross threaded and once removed, no damage to threads. I replac ed the inlet valve due to no other clues as to anything else that could cause this. Tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Bristow, VA 20136

Daniel J.

Job Details: 06/28/2023

concerns with changing temps customer stated that when unit reaches set temp ex of 400f and wants to cahnge it to 420 unit shows 350 f spoke with husband on site tested heated to 400 f stopped started again and started showed current temp of 400f but when started on bake showed 350 as presets for bake also corrected trim on door right side slightly higher than left

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Bluemont, VA 20135

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit wasnt functioning.. verified issue fnd all displays and lights out, and the compressor wasnt working either... verified power at the wall at 120, ckd l1 to n at the main control and fnd 120... unit will need the main control and possably the orion board...; ordrng 1 w11664342 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Williamsburg, VA 23185

Orbie

Job Details: 06/28/2023

"accidentally didn't order control, ordering control as well as sump and motor, scheduling for return friday.; ordrng 1 W11410061 (control) and 1 W11416362 (sump and motor)"

We serviced a

WHIRLPOOL OVEN

Model MER8700DS1

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit want baking.. verified issue and fnd a blown element.. the customer is going to repair on their own... W10779716 element, labor 120.00. part is covered under a 10 year.... no service needed..."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Catonsville, MD 21228

Robert L.

Job Details: 06/28/2023

"cx complaint no power, found blown line fuse, replaced fuse and found when doorm closed fus eblew, found upper interlock shorted, replaced interlock and fuse again, power returned, found door leans down, found unit installed damaged, door , door dented and liner compromised( see pics) refered cx to customer care"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Hopewell, VA 23860

John P.

Job Details: 06/28/2023

advised cx lock is for ui not oven door. Advised cx of operation of elements and oven control.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Sandy Hook, VA 23153

Kyle A.

Job Details: 06/28/2023

Cx complaint of grinding noise. Did confirm guard is malformed and grinding zplutch. Replaced splutch but need to return with the guard.; ordrng 1 W11409708 (Cover)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near ,

Michael E.

Job Details: 06/28/2023

"CX complaint: bad sound in FC. Tested and verified complaint. The sound was coming from the evap fan. I removed evap cover and found no problems and evap is not frosted over. After i put evap cover back on, the sound stopped. Possible styrofoam was hitting evap fan blade but now is clear. Unit is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 06/28/2023

"5.2 MOTOR9.8 CAPBOTH COMP. IN SPEC NEEDS NEW CONTROL NEEDED; ordrng 1 W11567712 (Control Unit Assembly, Machine And Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, DE 19967

Michael E.

Job Details: 06/28/2023

CX complaint: slow ice production. Tested and verified complaint. IM harvests and fills properly. I found frost coming up from ice chute door. This has gotten to the point where it can interfere with IM operation. Ordering ice door. Cannot reschedule due to no signal on site.; ordrng 1 W11098702 (door-ice)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Shady Side, MD 20764

Shane B.

Job Details: 06/28/2023

cleared debry from the drain line. the old line is not kinked or damaged. tested unit several times. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Joseph D.

Job Details: 06/28/2023

Replace compressor charged with nitrogen no leaks evident full Frost pattern unit appears to be cooling us designed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/28/2023

cx says the unit didnt wash. f2e1(key) f6e4(float) f6e1(water) error codes in memory. ran the automatic test mode and the dispenser opens and the unit has no water in the tub. clips are not attached on the float assembly so the lever is no longer making contact with the switch. reinstalled and reran the diagnostic. the unit is filling washing draining blowing and heating good. dont believe the unit needs a sump at this time. cx to run the unit in full to test

We serviced a

ASKO - BRAND NS FREEZER

Model AQMFJ QOJQQ3

Near Richmond, VA 23228

Joseph D.

Job Details: 06/28/2023

Picked up acetylene and rod

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW0

Near Harrisburg, PA 17104

Cody H.

Job Details: 06/28/2023

"CX complains unit has f06 error. and unit will not spin. CX quoted for service call to which CX declined service due to having to pay. No work done, no work needed unless cx calls in and wants work done. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Joseph D.

Job Details: 06/28/2023

Replace compressor charged with nitrogen no leaks evident full Frost pattern unit appears to be cooling us designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Staunton, VA 24401

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit making smoke, running loud. Found magnetron failing, harness melting. Replaced with pre-id'd part, replaced diode, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Washington, DC 20011

Samuel R.

Job Details: 06/28/2023

cx complint unit ice bin is a soild block of ice.inspected unit and found filltube to not be in ice maker properly.installed tube properly and unit is now working properly.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Riva, MD 21140

Shane B.

Job Details: 06/28/2023

"cx complaint is the unit not doing anything, only flashing the sensing light. i checked for codes and found none saved. i ran the service cycle and unit filled, drained, lid latched, unit agitated and spun with no issues. i asked the cx to start the unit like he normally does. he pressed power then held start but lights did not move. i told him to make sure he was pressing the middle of the button and he repositioned his finger and unit started properly. cx was not pressing button properly. unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Washington, DC 20037

Shawn D.

Job Details: 06/28/2023

"cx complaint unit is no longer tunring on. inspected unit and confimred not turning on, removed front panel and reseat ui connection and unit turns on now, checked for errors and had 9-1 9-2 ran service cycle and diverter is leaking. gave cx quote and she wants to think about fixing unit. collected for service fee; ordrng 1 W10805015 (pump/motor 266.21)"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit makes noise. Ran normal cycle and after 5 minutes, the unit makes clicking noise coming from the back right corner. It sounds like its coming from the blower wheel housing. Ordering motor and blower wheel, once parts are in contact cx to reschedule; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 WP691366 (pulley)"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW09

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/28/2023

"Customer complaint unit is gasket keeps coming off. The gasket is not locking onto the door the door gap is to big for the gasket and is loose. I applied Silicone to the groove to hold the gasket in place. If the gasket comes off again the unit will need new door.; ordrng 1 482338 (adhesive), used 1 482338 (Silicon IR Vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Ashland, VA 23005

Thomas B.

Job Details: 06/28/2023

"Cx complaint unit is not allowing water through and no Ice inspected found water filling the ice maker and not the door, the valve caps purple and red were switched also water was off removed and swapped valve caps tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 06/28/2023

Replaced control and tested unit. Unit is now working properly. Advised about unit stopping cycle if it goes off balance.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 06/28/2023

"CX complains unit did not finish cycle, states unit stopped mid cycle with 13 mins left. Unit shows no error codes. Ran unit through test 12, unit went through test with no issues. Ran unit through quick cycle, unit finished complete cycle with no issues. Called techline due to multiple visits and no found issues. Spoke to Austin SR# 7736738084 who said to ensure unit outlet has good ground and unit is on own dedicated breaker. Unit is on its own circuit, techline reccomends replacing control. Ordering control for return visit, return to be scheduled by office when parts arrive. CX requests FG for return visit due to previous history with technician.; ordrng 1 W11550649 (control)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/28/2023

"Inspected the unit. Found that the cx is saying that the Washer will not fill with Water / User Interface will not allow for different selections. Ran Service Diagnostics on the unit. Error Codes are F3E2 = Pressure Sensor Fualt. Checked the Pressure sensor / Pressure Hose. Hose is connected. Hose has no holes. I then ran Key Activation. All Lights go out on the User Interface. Unit will not allow you to select anything other then Normal. Ran Service Test on the unit. Hot Water Valve Test will not Dispense any Hot Water. The Control Board freaks out and shut the whole unit off. Unit will need the Water Valve = W11165546 , Control Board = W11417461 & Console = W11112662. Cx paid only for the Service Call by Card. If the cx calls back order these parts and don't go without parts."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYW3

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit doesn't power on. Attempted to enter diag and none of lights come on. Accessed juction box and found wires are connected correctly, checks voltage and found the unit getting 17v from L1to L2. Instructed cx to contact licensed electrician to repair wiring. After electrician repairs and still no power, cx will call back. Cx paid $120 service fee"

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, MD 21093

Drew B.

Job Details: 06/28/2023

cx complaint that unit is not cooling again and making ice i arrived and hooked psi and had had 54 on almost both low and high durning the compressor test was reading 4 on low and 120 on high anf then gas valve kicks on 40 to 100 called TL spoke to JOE .. sent him the pics for the unit documention. and was advise on cutting cap tube off the dryer verify not to far in and or clogged will need new drier and pull vac and fill again... infromed cx yet again of the findings and what is the next step they are just over it and said is what it it is ordering the parts for return.; ordrng 1 WPW10200037 (drier filter) and 1 LOOK (LOOK) and 1 2COUTN (2 COUTN) and 1 SSTECH (SS TCH)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mount Joy, PA 17552

Justin L.

Job Details: 06/28/2023

As per previous visit was able to access unit and replace door. Unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Stafford, VA 22554

Tanner B.

Job Details: 06/28/2023

"loud rumbling, found failed idler .. replaced idler and rear rollers . tested unit.. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS20

Near Bowie, MD 20716

Shane B.

Job Details: 06/28/2023

last tech got model number wrong. stuck shows it ending in 20 not 02. control board is the correct part but console is wrong. installed control and resoted power. interior light remains on and F6E4 returned. ordering correct console and latch assembly. scheudle when availabe; ordrng 1 W11600373 (console) and 1 W11598123 (latch)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Richmond, VA 23220

John P.

Job Details: 06/28/2023

"Checked unit found unit leaking from bellow, replaced tested found noise coming from valves, ordering valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/28/2023

installed ui and console per previous tested all ops ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/28/2023

Customer complaint top rack is falling. I inspected unit and found the unit adjusters have the plastic design and wheels are falling off. Installed new adjusters and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 06/28/2023

Replaced sump and tested unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/28/2023

"cx complaint of unit not heating,and making noise checked unit to find debries in blower wheel houseing ,also found that the reason for no heat is due to an outlet issue were the power cord is not staying in outlet fully and coming out advise cx they will need a electrian for outlet issue"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ07

Near Lanham, MD 20706

Shane B.

Job Details: 06/28/2023

took before and mod/ser pictures while talking to cx. explained the warrenty was only for a year. he thought the coverage on SS parts covered everything. once i explained the service call and other charges he declined to have me work on the unit. took pictures but didnt do anything else.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Reisterstown, MD 21136

Justin S.

Job Details: 06/28/2023

replaced the parts and calibrated. ran the diagnostic cycle and the unit is filling draining spinning and agitating good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Dumfries, VA 22026

Robert W.

Job Details: 06/28/2023

Cx complaint is the unit is freezing food in the RC. Inspected unit and ran diag and found the damper not wanting to close. Ordering Damper; ordrng 1 W11645127 (Damper)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/28/2023

"cx complaint of unit not making ice and not dispenceing ice as well,ran unit trhough diag test 15,36,37,57,59,45,58, all checked good except found the icebox fan to be week cauing it not to cool, and auger motor recvining power to motor but not turning advise cx of parts needed for repairs as follows 1/W10846539,EvaporatorFan Motor,1/W11509548,Motor Drive Shaft,1/W10822606,motorservice call break down as follows service calll 120.00parts 371.68shipping 15.00labor 110.00sub total 616.68tax 22.30grand total 638.98deposit cx oews for labor on return visit; ordrng 1 W10846539 (EvaporatorFan Motor) and 1 W11509548 (Motor Drive Shaft) and 1 W10822606 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dumfries, VA 22025

Robert W.

Job Details: 06/28/2023

"Cx Complaint is the unit isnt cooling. Inspected unit and found unit is on but compressor is making a loud noise when trying to kick on, Ordering Compressor, drier and couplers; ordrng 1 LOOK (LOOK) and 1 W11109499 (Drier) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

MAYTAG DRYER

Model Med5500fw0

Near Mont Alto, PA 17237

Andrew S.

Job Details: 06/28/2023

"Per previous diag I was able to access and replace the control, element and thermal fuse. I then tested the unit and found that it is now functioning as intended. job complete."

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