Service History 428 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs588f1hz00

Near Harrisonburg, Virginia 22801

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit wires severed on freezer door. Quoted cx for new freezer door. Cx to take 30 days, likely not pursuing repair.; ordrng 1 LW11037733 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 06/28/2023

Unit was thawed. Green heater wire not seated in connector. Reseated wire and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/28/2023

cx cancelled at door

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/28/2023

"replaced dispenser, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Columbia, Pennsylvania 17512

Justin L.

Job Details: 06/28/2023

Cx complaint unit making noise when compressor runs. Arrived to find unit going through defrost. After defrost compressor kicked on and verified that the noise was just refrigerant going through the system. Adjusted tubing to help quiet down. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marietta, Pennsylvania 17547

Justin L.

Job Details: 06/28/2023

Cx complaint unit not draining properly. Was able to access unit and found no saved codes. Went through auto test no proplems. Loaded with 4 bath towels and found unit bangs around due to failed suspension. Ordering suspension and setting return Wed 7/5/23; ordrng 1 W11217817 (suspension)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 06/28/2023

"cx complaint unit runs for 2 mins and shuts off. inspected unit entered diag and found f8e2, f8e3, f3e2. ran unit and found unit finshed test with out issue. I then ran a normal cyce and found about 2 mins in the unit went into a drain for 2 mins. i replaced drain pump and found same results. ordering OWI sensor, control, and will use the console on return. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11084121 (owi) and 1 W10906430 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 06/28/2023

cx complaint unit is beeping and making noise and is displaying a f8e4. inspected unit and entered daig and found f8e4. removed front kick panel and removed drip pan and found water in it. cleared water and ran auto test and found unit did not leak in auto test. finished test with out issue. ran unit in a normal cycle and found no leaks found. advised cx to call back if leaks happens again. as of now unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, Pennsylvania 17408

Fred G.

Job Details: 06/28/2023

cx complaint unit isnt keeping temp. Inspected unit and entered diag and found in step 5 that thermistor showed open. ran test 13 and found heater did not get hot. removed evap cover and found unit was going through a defrost failer. I found wire coming out of connector. I was able to patch wire to get cx back to temp. I am ordering heater. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, Maryland 21224

Emmanuel R.

Job Details: 06/28/2023

"Cs unit is not getting cold water, confirmed complaint.I found the water hose are reversed so cold it getting hot water and hot getting cold water. Reversed hose and tested unit.Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model kudk03ctss3

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 06/28/2023

Cx complained the door would fall. Cx had cable to be installed. Installed new cable and the door no longer falls. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not cleaning dishes, inspected unit and the motor makes a humming noise, replaced sump pump assy, unit tested and dw works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949Skz0

Near Washington, District of Columbia 20016

Sherwood

Job Details: 06/28/2023

cx complaint f8e4 arrived and did confrim error code check sensor and there was water in trip pan. after further inspection i notice a really small leak coming from hose. so i tighten up hose ran a test no leaks were found after repair. repair is complete.

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LL2

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 06/28/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit no longer leaks. No further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KSBP25FKSS00

Near Washington, District of Columbia 20016

Sherwood

Job Details: 06/28/2023

cx cancelled at door

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/28/2023

Cx complaint dent in inner door went to replace new door is bent and cx doesn't like how dirty with streaks ordering new panel; ordrng 1 W11637956 (Inner door panel)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DW0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/28/2023

"Cx complaint F5E3 error.Ran test mode, confirmed F5E3. The lid lock made a buzzing noise and generated the eror again in diagnostic. Replaced lid lock using pre id part. Cleared error, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $318.26"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Manassas, Virginia 20111

Richard B.

Job Details: 06/28/2023

"CX complant. Fridge not working right. Prior diagnosis found unit needs drawer arness. Installed harness and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Petersburg, Virginia 23803

John P.

Job Details: 06/28/2023

cx complaint unite makeing nose found blown wheel spated motor order motor and blower wheel; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hampton, Virginia 23651

Justin W.

Job Details: 06/28/2023

"cx complaint unit not spinning. checked unit to find error codes f7e6,f7e7, f7e1. checked cap to find reading 0 to 1. replaced cap from pre id and tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/28/2023

replacee the diffuser and tested operation. made sure that it is opening and closing. sounds like it should to me not too loud during operation. you will hear it slightly when it is changing position.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Beltsville, Maryland 20705

Israel R.

Job Details: 06/28/2023

"F6E3 Suds/Air in the pump, F6E4. Float switch open,F9E1 Divereter not finding home position. F10E1 wax motor issue. Customer complaint unit is not completing cycle during the drying cycle the unit shuts off. Found no error codes and the unit is washing. Ran Express wash and right before the las drain cycle the unit just canceled it self and . Talking to the customer the stated that the unit is always isseu happens in the drying cycle. The unit has a pro dry feature with a fan. The fan is running hot. The diverter in the motor is spinning and finding home position on test. I would like to replace the OWI, and fan motor along with the wash motor at the same time not sure what is shorting what. The unit will needs vent assembly, OWI and Sump assembly; ordrng 1 W11228135 (vent) and 1 W11084121 (sensor) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, Virginia 20148

Christian C.

Job Details: 06/28/2023

Installed FC door and nameplate. Leveled doors. Doors are now aligned.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, Maryland 20707

Israel R.

Job Details: 06/28/2023

Customer complaint unit is not cooling. Found the unit is overfrosting. I tested the unit the heater is not turning on. I removed ice and found harness has failed. Repalce it with new heater and harness. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 06/28/2023

"fc light out, rc lights flashing. replaced fc led, all lights working properly; ordrng 1 W11483116 (LED em vs), used 1 W11483116 (LED) from stock"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Mechanicsburg, Pennsylvania 17050

Cody H.

Job Details: 06/28/2023

"CX complains unit is not lighting on front left burner. CX is being covered by parts and labor auth. Found unit igniter was arcing to the cooktop. Was able to replace igniter with pre I.D. parts. Unit now works as designed, no further work needed."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 06/28/2023

Pulled fill tube extension and confirmed no damage to either the fill tube or the extension. Ice maker replaced and ensured the fill tube extension was fully seated into the ice maker. Unit is working properly. Old ice maker left with customer.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Rockville, Maryland 20853

Julian H.

Job Details: 06/28/2023

replaced parts left parts w CX

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Rockville, Maryland 20853

Julian H.

Job Details: 06/28/2023

CX complaint about pots & pans not been even found that grates are warped up & breaking not cause By CX this could potentially can cause CX to get injured very dangerous for CX to use; ordrng 1 W11465357 (grate set)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/28/2023

CX complaint about unit not washing dishes well since they got it installed put unit on test mode no errors let auto test start & noticed that water was barely covering filter took water out & tested to a bucket water pressure very low CX needs a plumber

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DWH0

Near North Potomac, Maryland 20878

Julian H.

Job Details: 06/28/2023

GOT HERE based on codes on previous call double check functionallity of diverter valve & found it leaking this unit will need a sump/motor asm as well which CX didnt agreed to replace called office to do a refund

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 06/28/2023

cx complaint units FC and RC top leds are no working. I found unit falls under Technical Service Pointer #: W11460554 Rev I ( S191AQ). I was able to replace LED and found all lights now work as design.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near York, Pennsylvania 17406

Sal R.

Job Details: 06/28/2023

"CX complai t is that the unit is not drying competly. I foun d the unit has a F3E2 error code. I am ordering 1 sensor (WPW10298258). Once the part is avalible, please have someone for teh office call to set a return date.; ordrng 1 WPW10298258 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Laurel, Maryland 20723

Israel R.

Job Details: 06/28/2023

"Customer complaint unit is frosting food in the freezer and the RC is warm and sometimes the unit blows hot and smells like gas. The unit is set to the coldest setting and the unit is warm. I checked fro gaps in the body liner and found a few. Applied silicone and seal all gaps. Gaps could be introducing moisture and frosting is developing. The unitis sealing good now. The refrigerator is warm but the freezer is freezing and making ice. I cannot replice the issue with warm air and gas smell. The unit thermosthat is on the coldest but RC is around 40. could be the gaps or defrsot issue, or the thermosthat could be starting to go bad. Ordering defrost board and thermosthat. 2 thermosthtsat tribles. 9 defrost control.; ordrng 1 WPW10352689 (cntrl-elec) and 1 W10866230 (thermostat)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near West Manchester Township, Pennsylvania 17408

Sal R.

Job Details: 06/28/2023

CX complaint iwas that the unti would not power on. I found the unit to be DOA. I unplugged and tested power supply . I fou d the propper 120V's for opperation. I plugged unit back in and powered on. UNit is now opperating as designed. I inspected the control and found all connection secure withn no concerns. UNit is opperating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not cooling in fridge. checked the unit and found that the return air duct was clogged with insulation. unclogged vent with all insulation and tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Alexandria, Virginia 22307

Davonte

Job Details: 06/28/2023

cx complained unit would turn off and on without him touching anything. cx stated he unplugged unit and would start runnung a cycle without pressing any buttons. confirmed cx complaint. ordering elec control and panel control.; ordrng 1 W11116592 (elec control) and 1 W11230941 (panel control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 06/28/2023

Changed lock and tested unit and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Chevy Chase, Maryland 20815

Sherwood

Job Details: 06/28/2023

cx complaint panel out. arrived and found unit was not plug all the in. got dw powered up. ran a diag and got error code f9e4 for lower spray arm. adjusted lower spray ran diag spray is turning cleared error code. cx lower basket support is also broke. this part is coved under warranty. ordering support.; ordrng 1 WPW10473807 (cbe support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Randallstown, Maryland 21133

Justin S.

Job Details: 06/28/2023

cx says the unit is not cooling very good. found the freezer is at 51f and refrigerator is at 58f when i arrived. the evaporator fan is blowing good. .4aac at the inverter and very little heat off the discharge line. the unit has a very small frost pattern. the unit needs the compressor; ordrng 1 W11557671 (compressor) and 1 W11567494 (inverter) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 W11566897 (evaporator)

We serviced a

JENNAIR OVEN

Model JES9800CAB01

Near Woodstock, Maryland 21163

Justin S.

Job Details: 06/28/2023

replaced the switch and the bake element. the burner and bake element are now heating good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/28/2023

"CX complaint no wash.Ran diag, found F7E1 and F4E3 errors. The wash motor didn't run, confirmed 120Vac supplied to the wash motor. The heater worked ok. Quoted repair $510.58 with $110 labor for sump/motor assy W11085683 replacement. Cx declined. Collected $120; ordrng 1 W11085683 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near Waldorf, Maryland 20602

Leon

Job Details: 06/28/2023

replaced parts then tested unit everything worked as it should

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Glenn Dale, Maryland 20769

Shane B.

Job Details: 06/28/2023

"cx complaint is the water not dispensing fast enough. he says water is still slow, that it should splash water back out of the cup when dispensing. flow looks normal to me but cx says its not as good as it used to be. i called techline to see if they had any kind of specs on water flow. they said flow is dependent on water pressure from the house. they said 1 cup in 8 seconds is good flow. unit dispensed 3/4 cup in 8 seconds. they said its a little slow but blamed it on house pressure. they advised supply needs over 40psi to the unit. they said changing any parts wont increase water pressure. SR#7736736691. i advised cx to maybe have a plumber check the pressure and call us back if flow stops again. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, Pennsylvania 17320

Bernard M.

Job Details: 06/28/2023

"Cx complaint the flames are high on burner. Ignited the LF burner and when adjusted to high the flames are yellow and the burn pots when cooking. Removed knob and attempted to adjust down but had same result. The RF burner is doing the same but the flames have yellow tips. Cx stated the RF just started having issue. The regulator is at fault. Gave cx quote for regulator and they paid in full of amount $329.83. Ordering part, once available contact cx to reschedule; ordrng 1 W10661850 (regulator)"

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Fairfax Station, Virginia 22039

Robert W.

Job Details: 06/28/2023

"CX Complaint it the unit isnt operating properly. inspected unit and found no errors the Ui not operating properly, Cycled power and tested unit and unit is operating properly also found bellow ring loose fixed and unit is working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/28/2023

Cx complaint unit doesn't make ice. Removed bin and found small ice cubes and the icemaker was empty. The ice in the bin is what was accumulated in 3 days. Tested and icemaker harvested but no water. Dispensed from door and found a slow flow. Removed filter and put bypass on and water had steady flow. Instructed cx to replace filter. No parts to replace at this time unit runs as designed.

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Street, Maryland 21154

Drew B.

Job Details: 06/28/2023

replaced console and teated now checks good no error full operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, Maryland 20910

Sherwood

Job Details: 06/28/2023

cx needs exterminator before we can provide service. pics in doc.

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit wouldn't heat. Ran unit and found no heat coming in. Removed back panel and found the TCO didn't have continuity. Replaced TCO using pre-id parts, ran normal cycle and unit heats. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and found the hot water had and slow flow. Unit completed test without any other issues. Replaced valve using pre-id parts, recalibrated and ran test, unit completed test. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near McLean, Virginia 22101

Jason A.

Job Details: 06/28/2023

CX called JA to repair a broken OVEN door. JA sent W11342575. Correct p/n: W11296086 subs to W11602609. See SDpics. Correct p/n.W11602609. W11602609. W11602609. Part OOS > JJ; saved tckt

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Street, Maryland 21154

Drew B.

Job Details: 06/28/2023

"cx complaint hat unit is not reached the desired temp and if it does get there it doesnt hold it it drops and and doesntt reach the temp back up found no codes stored they had the temp sensor and control and also the temp sensor replaced and the unit recalibrated before while on techline.. i ran oven preheat to 350 @2:38 (396h -L346) ( H349 -L300) 3rd, (H305-L29) 4TH (H300-L282) temps way off.. called TL spoke to austin....main harness... SR# 7736643294..; ordrng 1 W11136132 (harness)"

We serviced a

AMANA FREEZER

Model ABB2221WEB1

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/28/2023

Replace failed drain pan and drain tube unit working properly no longer leaking no other issues found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 06/28/2023

Replaced led module.. unti cks and works fine

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the left front burner is not working. Burners tested and issue confirmed. Found the connection housing of the burner is breaking apart, which burnt out the switch. Switch and burner replaced and burner retested. Unit is working properly. Old parts left with customer.; ordrng 1 WPW10434452 (switch(TS VS)), used 1 WPW10434452 (switch) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Oakton, Virginia 22124

Simon

Job Details: 06/28/2023

CX complaints DW error code f9 e1 .inspected unit replaced console and UI .unit tested NO ERROR CODE FOUND .unit good to go.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Sparrows Point, Maryland 21219

Emmanuel R.

Job Details: 06/28/2023

Wrong parts ordered. Please reorder correct one. Unit needs the UI . Buttons stopped working .; ordrng 1 W11461688 (UI/door skin combo)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 06/28/2023

Replaced IM and tested unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fairfax, Virginia 22030

Simon

Job Details: 06/28/2023

CX complaints washer not started no power .Inspected unit got 120 voltage .replaced console and facia unit start connect factory WIFI unpluged and pluged in power cord 5 times. facia display goes off (black )not responding. call techline .advased to replace acu and lid latch.ordered acu and lid latch.SZ; ordrng 1 W11556728 (acu) and 1 W11394572 (door latch)

We serviced a

WHIRLPOOL WASHER

Model WTW4850XQ0

Near Fairfax, Virginia 22030

Simon

Job Details: 06/28/2023

CX complaints washer not spining unit checks water valve not sensing water .replaced .unit tested gearcase oil leak found .quated for custmor the price for gear case splutch and drive belt .CX will contact if agreed to replace gear case.SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Annandale, Virginia 22003

Simon

Job Details: 06/28/2023

CX complaints microwave door dented .CX request a new micro wave.RUDE CX.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lanham, Maryland 20706

Shane B.

Job Details: 06/28/2023

instaslled all ordered parts.vucuumed system and it held. charged system and it began cooling. advised cx to give it 24hr to get to correct temp. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dumfries, Virginia 22025

Robert W.

Job Details: 06/28/2023

"Cx Complaint is the unit isnt cooling. Inspected unit and found unit is on but compressor is making a loud noise when trying to kick on, Ordering Compressor, drier and couplers; ordrng 1 LOOK (LOOK) and 1 W11109499 (Drier) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Dumfries, Virginia 22026

Robert W.

Job Details: 06/28/2023

Cx complaint is the unit is freezing food in the RC. Inspected unit and ran diag and found the damper not wanting to close. Ordering Damper; ordrng 1 W11645127 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ07

Near Lanham, Maryland 20706

Shane B.

Job Details: 06/28/2023

took before and mod/ser pictures while talking to cx. explained the warrenty was only for a year. he thought the coverage on SS parts covered everything. once i explained the service call and other charges he declined to have me work on the unit. took pictures but didnt do anything else.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dumfries, Virginia 22026

Robert W.

Job Details: 06/28/2023

Replaced sump and tested unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/28/2023

installed ui and console per previous tested all ops ok

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS20

Near Bowie, Maryland 20716

Shane B.

Job Details: 06/28/2023

last tech got model number wrong. stuck shows it ending in 20 not 02. control board is the correct part but console is wrong. installed control and resoted power. interior light remains on and F6E4 returned. ordering correct console and latch assembly. scheudle when availabe; ordrng 1 W11600373 (console) and 1 W11598123 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 06/28/2023

As per previous visit was able to access unit and replace door. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYW3

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit doesn't power on. Attempted to enter diag and none of lights come on. Accessed juction box and found wires are connected correctly, checks voltage and found the unit getting 17v from L1to L2. Instructed cx to contact licensed electrician to repair wiring. After electrician repairs and still no power, cx will call back. Cx paid $120 service fee"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mechanicsburg, Pennsylvania 17050

Cody H.

Job Details: 06/28/2023

"CX complains unit did not finish cycle, states unit stopped mid cycle with 13 mins left. Unit shows no error codes. Ran unit through test 12, unit went through test with no issues. Ran unit through quick cycle, unit finished complete cycle with no issues. Called techline due to multiple visits and no found issues. Spoke to Austin SR# 7736738084 who said to ensure unit outlet has good ground and unit is on own dedicated breaker. Unit is on its own circuit, techline reccomends replacing control. Ordering control for return visit, return to be scheduled by office when parts arrive. CX requests FG for return visit due to previous history with technician.; ordrng 1 W11550649 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/28/2023

"Cx complaint unit is not allowing water through and no Ice inspected found water filling the ice maker and not the door, the valve caps purple and red were switched also water was off removed and swapped valve caps tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit makes noise. Ran normal cycle and after 5 minutes, the unit makes clicking noise coming from the back right corner. It sounds like its coming from the blower wheel housing. Ordering motor and blower wheel, once parts are in contact cx to reschedule; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 WP691366 (pulley)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Riva, Maryland 21140

Shane B.

Job Details: 06/28/2023

"cx complaint is the unit not doing anything, only flashing the sensing light. i checked for codes and found none saved. i ran the service cycle and unit filled, drained, lid latched, unit agitated and spun with no issues. i asked the cx to start the unit like he normally does. he pressed power then held start but lights did not move. i told him to make sure he was pressing the middle of the button and he repositioned his finger and unit started properly. cx was not pressing button properly. unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Staunton, Virginia 24401

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit making smoke, running loud. Found magnetron failing, harness melting. Replaced with pre-id'd part, replaced diode, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW0

Near Harrisburg, Pennsylvania 17104

Cody H.

Job Details: 06/28/2023

"CX complains unit has f06 error. and unit will not spin. CX quoted for service call to which CX declined service due to having to pay. No work done, no work needed unless cx calls in and wants work done. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 06/28/2023

cx says the unit didnt wash. f2e1(key) f6e4(float) f6e1(water) error codes in memory. ran the automatic test mode and the dispenser opens and the unit has no water in the tub. clips are not attached on the float assembly so the lever is no longer making contact with the switch. reinstalled and reran the diagnostic. the unit is filling washing draining blowing and heating good. dont believe the unit needs a sump at this time. cx to run the unit in full to test

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Shady Side, Maryland 20764

Shane B.

Job Details: 06/28/2023

cleared debry from the drain line. the old line is not kinked or damaged. tested unit several times. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewood, Maryland 21040

Neil H.

Job Details: 06/28/2023

"5.2 MOTOR9.8 CAPBOTH COMP. IN SPEC NEEDS NEW CONTROL NEEDED; ordrng 1 W11567712 (Control Unit Assembly, Machine And Motor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Sandy Hook, Virginia 23153

Kyle A.

Job Details: 06/28/2023

Cx complaint of grinding noise. Did confirm guard is malformed and grinding zplutch. Replaced splutch but need to return with the guard.; ordrng 1 W11409708 (Cover)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Catonsville, Maryland 21228

Robert L.

Job Details: 06/28/2023

"cx complaint no power, found blown line fuse, replaced fuse and found when doorm closed fus eblew, found upper interlock shorted, replaced interlock and fuse again, power returned, found door leans down, found unit installed damaged, door , door dented and liner compromised( see pics) refered cx to customer care"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Williamsburg, Virginia 23185

Orbie

Job Details: 06/28/2023

"accidentally didn't order control, ordering control as well as sump and motor, scheduling for return friday.; ordrng 1 W11410061 (control) and 1 W11416362 (sump and motor)"

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Bristow, Virginia 20136

Daniel J.

Job Details: 06/28/2023

concerns with changing temps customer stated that when unit reaches set temp ex of 400f and wants to cahnge it to 420 unit shows 350 f spoke with husband on site tested heated to 400 f stopped started again and started showed current temp of 400f but when started on bake showed 350 as presets for bake also corrected trim on door right side slightly higher than left

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bethesda, Maryland 20817

Shawn D.

Job Details: 06/28/2023

went to install parts to find compressor is bad but looked over unit and found panel under unit vibrating on metal i showed cx. i taped down the panel and now there is no noise and we did hear the same noise. i told cx i would re order the compressor and after a week if you hear no noise call us and cancel appointment; ordrng 1 W11578028 (inverter) and 1 W11578205 (compressor) and 1 w10143759 (uv drier) and 1 look (look)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 06/28/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 06/28/2023

"vibrating noise. not occuring during visit. cust had video, noise coming from bottom rear of unit. pulled unit out, found discharge tube pushed up against side of evaporation tray, would vibrate when compressor running. also adjusted water line to remove metal coupling from contacting back panel. pushed unit back in place and releveled. found air deflector at evap fan not clipped in on left side, possibly vibrating on evap cover. clipped in place, verified secure. all noises normal with compressor running."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Thomasville, Pennsylvania 17364

Sal R.

Job Details: 06/28/2023

I was able to access and replace all parts. I tehn recalibrated the unit and ran a auto test and manuel spin test. I found the unit tobe opperating as designed. UNit test good.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Thomasville, Pennsylvania 17364

Sal R.

Job Details: 06/28/2023

I was able to access and replace the control and the convec fan motor. I then tested the unit and unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, Virginia 23666

Justin W.

Job Details: 06/28/2023

cx complaint noise. unable to replicate noise. entered diag and tested unit working as designed. cx to call back after she captures noise on video

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Manchester, Maryland 21102

Drew B.

Job Details: 06/28/2023

didnt have wheels and cx said we could just send to him? nd replaced motor nd now checks goood full operations.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 06/28/2023

called at 5:45 when i realized i wasnt gonna get there in time will need reschd called them and infomred we will reach out to reschd withthem.; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 06/28/2023

4-3 4-4 unit is giving an error for air flow and a L2 loss.. unable to pin point issue with the controls. the units vent is new and open.. the customer is replacing the unit...

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the entire unit is dead. Checked power to the unit and found no power. Found the breaker partially tripped. Breaker reset. Unit powered on, but now the cooktop lights are on with all burners off. Oven tested good, All but the right front burner are working. Inspection of the right front burner found the burner is burnt out. Ordering burner and switch.; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Louisa, Virginia 23093

Kyle A.

Job Details: 06/28/2023

Replaced cap and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Fishersville, Virginia 22939

Eric F.

Job Details: 06/28/2023

Confirmed cx compaint unit light not turning off. Found relay on control stuck in closed position. Ordering control.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 06/28/2023

Could not locate unit.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model wdf330pahw4

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 06/28/2023

CX complains unit is not drying dishes. Unit is under manufacture warranty. Found unit to be recieving 123vAC as well as control to be putting out 123vAC to heating element circuit. Found heating element to be getting hot and recieving 2.4 amps. CX is using rinse aid and it appears there is rinse aid being dispensed in the water. Called techline and spoke to Adrian SR# 7736741529 who said unit seems to be working as designed. CX will have to open door when cycle complete to allow unit to air dry.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit not advancing cycles. Found inline hose to pressure switch partially unseated from switch, unit unable to sense pressure level. Reseated line, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, Virginia 22003

Jason A.

Job Details: 06/28/2023

CX complaint FRIDGE not making ice & warm temps. Replaced RC evap & fan harness incl thermistors. Check for leaks & ran vac. Filled with 6.0 OZ R134. Good frost pattern & good running & equalise pressures. Test water & auger ice door. > JJ

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