Service History 427 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mechanicsville, Maryland 20659

Leon

Job Details: 06/28/2023

cx had questions about the hot and cold water on unit answer temp questions and pressure and made sure they both worked great cx had no more questions after i left

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/28/2023

"installed new fc door, verified dispenser operation, not dispensing properly, very low pressure, verified resevoir not frozen, no change with filter removed. ordering inlet and dual valves and filter housing. unable to level unit due to hitting cabinets above.; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS00

Near Annapolis, Maryland 21409

Dustin F.

Job Details: 06/28/2023

"CX complaint: control ui buttons unresponsive and stuff in RC freezingInspected unit, confirmed CX complaint. ui unresponsive and damper door getting stuck, quoted CX for entire repair. they want to just pay svc fee RN and go over options."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 06/28/2023

upon arrival cx stated they do not want door replaced.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 06/28/2023

"cx complaint no display. checked unit, come to find wires not secure to ui, secured wires, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Olney, Maryland 20832

Julian H.

Job Details: 06/28/2023

replaced control board tested & working

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/28/2023

Cx complaint unit is not working properly inspected unit removed and replaced the console tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 06/28/2023

"cx complaint of fire damage and unit will not bake, called techline, spoke with kurt sr#7736738148. documented evidence of no fire damage. replaced igniter, tested, unit still not baking. come to find defective spark module. ordering spark module and control to complete repair.; ordrng 1 W11542180 (control) and 1 W10898291 (module-spk)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Belcamp, Maryland 21017

Neil H.

Job Details: 06/28/2023

FAE4 WATER INLET AND NEW SUMP MOTOR NEEDED; ordrng 1 W11535094 (Whirlpool Dishwasher Water Inlet)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 06/28/2023

"Replaced both hoses and tested unit, unit now drains well and operates as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/28/2023

"CX complaint: IM stops intermitantly. Tedsted and verified complaint. Sometimes IM makes 1 batch per day and sometimes every couple hours. I replaced the IM, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Williamsburg, Virginia 23188

Orbie

Job Details: 06/28/2023

"replaced all parts. tested unit appears to be working as designed, verified no leaks."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Newport News, Virginia 23604

Justin W.

Job Details: 06/28/2023

cx complaint unit making odd noise. checked unit to find error code f6e3. checked unit to find rotor bolt backed off and was on floor. installed bolt with loctite. tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near ,

Julian H.

Job Details: 06/28/2023

8002531301CX complaint about unit's mullion not flapping grill not in position & door switch not closing explained that unit was registered on 2019 CX showed me that it was sold to her last yr as new gave her phone #went to replaced mullion & found it broken on the box put old mullion back together screws from pivot bracket loose put them back together adjust grill CX PAID FOR SVC CALL IN CASH

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/28/2023

"E5 IM error code. On test 3, air baffle is closed on 1 and open on 2 which is opposite of whats in tech sheet. Rest unit at receptacle and now no IM error codes. Called WPTL SR7736742467 Went over my findings. Ordering dispenser UI and IM per WPTL. Cannot reschedule due to SO part; ordrng 1 W11658802 (IM) and 1 W11636543 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Williamsburg, Virginia 23188

Orbie

Job Details: 06/28/2023

cx complaint unit loud. checked unit verified cx complaint. found blower wheel stripped on motor. ordering parts needed for repair.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Walkersville, Maryland 21793

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not making ice properly, inspectred unit, the Rc temp 46 degrees, Fc temp 2 degrees, fan cks ok, fan box cks ok.. air flow on ice box is bad, order parts; ordrng 1 W11087438 (motor-evap) and 1 w11429989 (solenoid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Yorktown, Virginia 23692

Justin W.

Job Details: 06/28/2023

cx complaint noise issue. checked unit in test 3 to find damper making noise.replaced damper and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL206EPA00

Near Alexandria, Virginia 22307

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Ice Maker is Leaking Water. Checked the Refrigerator Ice Maker. Ice Maker mold is leaking water into the Ice Bin. Installed Ice Maker that the cx had ordered. Tested the Ice Maker. Ice Maker Filled and isn't leaking Water. Unit is working as Designed. Cx paid for labor by Card. Cx paid in full.

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Purcellville, Virginia 20132

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit stopped midcycle with no power. verified issue and fnd power to the unit, but not the control. fnd nothing through the harness fuse, fnd a broke wire on the fuse itself.. need part...; ordrng 1 w11397505 (inline fuse) and 1 w11572097 (control) and 1 w11213034 (harness) and 1 look/look (look/look)"

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit was squeeling during operation. verified issue, relaced the idler, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Williamsburg, Virginia 23188

Orbie

Job Details: 06/28/2023

"cx complaint unit out of balance. checked unit found F0E5. ran unit through test mode, passed all tests, suspension good as well. appears to be working as designed but advised cx to monitor future operation of unit and to call back if problem persists."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Martinsburg, West Virginia 25405

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the unit is frosting in the freezer, not cooling properly. Found that the left top corner of the door gasket is not closing to the cabinet and the door is sitting to low. Washer moved from the top of the fresh food door to under the freezer door and gap closed. Door is now sealing properly. Customer had items pushed back against the intake vents, recommended keeping this area open. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 06/28/2023

"customer stated tht the unit had frost in the fzr at the top of the door. fnd no frost on day of service, but the humidity control was off.. turn on the humidity control to prevent issue. also the unit has a torn ff door gasket... need part...; ordrng 1 W10830162 (gasket-fip)"

We serviced a

WHIRLPOOL DISHWASHER

Model kdfe204kps0

Near Yorktown, Virginia 23692

Justin W.

Job Details: 06/28/2023

arrived to find cx has extended warranty through whirlpool. while in home cx called whirlpool and i personally heard whirlpool has them in their system according to office and policy unless cx would like to pay we would need to be dispatched under warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY01

Near Chantilly, Virginia 20152

Richard B.

Job Details: 06/28/2023

"CX complant. No water and ice door issues. Prior diagnosis found unit needs ice door motor and water filter head, Installed and tested unit. Working as designed. No leaks. Job completed. RB"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Sinking Spring, Pennsylvania 19608

Justin L.

Job Details: 06/28/2023

Cx complaint unit not working properly. Was able to access unit and found no saved parts. Ran unit and went through no issues. Had cx attempt cycle but cx was having issues. Instructed cx how to properly operate unit. Unit checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW8

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 06/28/2023

cx says unit is in warrenty but could not provide receipt. cx did not want to for service call. cx to call WP and find warrenty

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS

Near York, Pennsylvania 17403

Sal R.

Job Details: 06/28/2023

CX complaint was that the drwer was not secure to the unit. I found that the screws for the warming draw were not installed making the draw to fall. I was able to secure the draw with screws and unit test good.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Harrisonville, Pennsylvania 17228

Andrew S.

Job Details: 06/28/2023

Cx complaint is that the display is not working. Upon arrival I found that the display is only illuminating a small portion and is unreadable. I was able to access and replace the control panel. I then repowered the unit and found that it si now functioning as intended. Job complete; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22315

Davonte

Job Details: 06/28/2023

cx complained unit was making squeaky noise when opening and closing unit. confirmed cx complaint. adjusted doors unit is now working as should.

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2.

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/28/2023

cx complaint unit is making a thumping noise. inspected unit and found a build up of lint on blower wheel. was able to clean the lint off and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mechanicsburg, Pennsylvania 17050

Cody H.

Job Details: 06/28/2023

"CX complains unit will not spin in any cycle. Unit showsF7e4-basket engagement failure.Ran unit through diagnostic test and found unit makes noise during agitation and when unit is supposed to be spinning unit agitater is spinning faster than the basket. Inspected under unit and found unit gearcase had failed. When trying to activate components unit froze and stopped responding. Unit took about 5 mins after being unplugged and plugged back in to respond again. Unit will need gearcase, clutch, rotor, stator, slider, and control for return visit. Return to be scheduled by office when all parts are apporved and arrive. washplate was seized on ordering washplate incase it needs replaced. CX EMAIL CONFIRMED. 2XL needed for gearcase; ordrng 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 2 W10754448 (clutch)s and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Columbia, Maryland 21046

Alexander D.

Job Details: 06/28/2023

"replaced sump asm. also found drain hose routed around the base causing kink. rerouted drain hose so its coming in thru the base. tested unit, no leaks at this time. unit is now working properly. cx paid remaining balance of 110.00 labor with check#2829"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, Virginia 22152

Demonte S.

Job Details: 06/28/2023

Installed User Interface. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Reading, Pennsylvania 19610

Justin L.

Job Details: 06/28/2023

Cx complaint unit not making ice. Was able to access unit and fo ice in mold. Jumped at t&h and icemaker chattered and kept pausing but eventually made it through and filled. Unit will need icemaker for repair. Ordering and once in office will need to set return; ordrng 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 06/28/2023

"CX complaint is that the unit is not cooling in the RC. I found that the unti will need 1 defrost heater with evap harness (W11650661) due to broken connection at heater harness . Once the part is avalible, please have someone form the offiec call to set a return date.; ordrng 1 W11650661 (defrost heater with evap harness)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EWH1

Near Alexandria, Virginia 22307

Davonte

Job Details: 06/28/2023

reploaced control unit working as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 06/28/2023

"CX complaint: Makes noises randomly and GAsket wont stay on doorInspected unit, confirmed Door has waves and is warped, preventing gasket from seating correctly. Also confirmed Diffuser making loud noise when opperating. Unit needs new Stainless RC door and diffuser.; ordrng 1 LW11037738 (Stainless RC door) and 1 W11236851 (diffuser) and 1 W11223753 (nameplate) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Ronks, Pennsylvania 17572

Justin L.

Job Details: 06/28/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL ICE MAKER

Model KRSF505ESS00

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/28/2023

"cooling concern in freezer. no food in freezer on arrival, internal temp reading 13 in drawer with thermal couple. full even frost pattern. rc temps at 39 between food. called and spoke to Nate with techline, after testing, advised replacing thermistor, then control if issue persistsSR#7736734878; ordrng 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Vienna, Virginia 22181

Brian F.

Job Details: 06/28/2023

"Cx states no cool in RC, was at room temp, FC cooling fine. Thermistors, bimetal, damper, evap fan, and heater all tested good. Found evap covered in ice, cleared evap, tested heater with meter, heater is good, was heating when running forced defrost. Called MR, recommended control board.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Oakton, Virginia 22124

Brian F.

Job Details: 06/28/2023

"Cx states oven shuts off when heating. Entered diagnostic mode, found saved f1e1 (oven ui failure), f1e0 (internal oven am failure), f6e9 (Oven appliance manager - lost communication (lower oven)), and f6e6 (Oven appliance manager - lost communication (main/upper oven)). Cleared errors, ran 350* bake, 375* and 400* convect bake, both ovens heated and held temps with no errors. Entered diagnostic mode, no errors. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near West Springfield, Virginia 22152

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F5E2 = Lock Failure. Cleared error code from the unit. Ran Service Diagnostics Test on the unit. Door locked. Unit finished Service Test with no issues. Cleared error code from the unit. I then started a normal cycle. Unit locked the door. Unit is working as Designed. Cx paid for the Service Call Only by check. Check is in the blue money bag. If the cx calls back order the Door Lock = W11565030.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Falls Church, Virginia 22043

Jason A.

Job Details: 06/28/2023

SR: 7736739421 CX complaint FRIDGE stopped cooling when they were out of town. Items in FC & RC spoiled. CX did not do anything except empty unit & unit started cooling. Too much that icecream was hard as a rock. Found unit normal temps & making ice. Ice is clumping. Record max / avg / min temps. RC evap cover connector & wire colors not matching the original. Ran test 40 & cooling test evap frost pattern & fans follow tech sheet. Called techline. TL recommend replacinng UI. CX does not trust fridge will cool & maintain temps & will be calling JA > JJ; ordrng 1 LOOK (LOOK - 2dataloggers FC & RC) and 1 W11585971 (Door UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Sterling, Virginia 20164

Christian C.

Job Details: 06/28/2023

Installed both RC doors and nameplate. Cx complaint handle is also scratched. Ordering both RC door handles.; ordrng 2 W10899551 (RC door handle)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, Virginia 20164

Christian C.

Job Details: 06/28/2023

"Cx complaint unit is not cooling properly. Inspected unit tested temps in FC section avg 15 and RC section avg 50. Ran test 3 both fans are working. Found condessor fan not running. Reseated connection and condensor fan is now working. Unit is pulling almost 3 amps. Ordering compressor, drier, and coupler. Cx did not want to keep unit plugged in. Unit is unplugged. SS repair 2 count; ordrng 1 W11557671 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11504416 (compressor coupler) and 1 W11506635 (access coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11506623 (drier coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB02

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 06/28/2023

"Customer complaint is that both compartments are thawing out and then refreezing. Inspection of the evaporator found a ball of ice in the corner and almost no frost pattern on the evaporator. Unit inspected for dye, but none found. Possible restriction or weak compressor. Ordering evaporator, condenser, compressor, and drier.; ordrng 1 W10836706 (evaporator) and 1 W11512423 (condenser) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS06

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 06/28/2023

Cx complained the unit did not make ice. Inspected the unit and found the heater is broken. The ice maker receives 120v but cannot cycle. Unit needs new ice maker. Serive declined. Job complete; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 06/28/2023

"CX Concern of the unit making a rumbling noise, found internal noise in turntable motor .. ordering motor , coupler and ring; ordrng 1 W10642989 (motor) and 1 W11245707 (coupler) and 1 W11252182 (turntable ring)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Oakton, Virginia 22124

Brian F.

Job Details: 06/28/2023

"Cx states screen not working, tested and confirmed, unit powers on and screen turns on, but is a blank white screen. Installed new UI panel, screen now working properly, tested all buttons and started cycle. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near York, Pennsylvania 17402

Sal R.

Job Details: 06/28/2023

"CX complaint is that the unit is not dispensing water or ice. I foun d that the unit is making good ice. I attempted to dispense water and ice and found no movment or opperation form the ice/water pad. I was able to access and inspect the control and the pad and found a good secure connection. I attempted to enter diag and foun d that when holding down the 2 most left buttons on the UI the unit powered off and back on. I found no cooling concerns. Once in diag I was able to harvest in test 57 and fill the icemaker in test 45. I am orderign 1 pad (W10853387) , 1 UI control (W11387386), and 1 control board (W10843055). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11387386 (UI control pannel) and 1 W10853387 (pad) and 1 W10843055 (control board)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/28/2023

Changed out compressor and drier and charged unit with 6.0 oz of 134. Pressures equalized and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of unit walking floor,checked unit to find no error codes at this time,ran unit in diag, found play in wash plate and wear on drive pully,ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W11481722 (Shift Actuator) and 1 LOOK/LOOK"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of unit not working,checked unit to find error code F2E1 checked all connecting to find that ui board has failed break down as follows 1/W11093254,panl-cntrlservice call break down as follows service call 120.00parts 520.91shipping 15.00labor 110.00sub total 765.91tax 31.25grand total 797.16deposit 120.00cx will called back if moving; ordrng 1 W11093254 (panl-cntrl)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Walkersville, Maryland 21793

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not cleaninig properly, inspected unit.. the water level cks ok, but the pressure is bad, the sump filter is bent and does not fit correctly.. order parts; ordrng 1 WPW10463906 (filter) and 1 W10872845 (filter) and 1 WPW10448645 (spray arm)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Portsmouth, Virginia 23702

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not able to spin out the clothes. checked the unit and found that the leveling leg was cracked. repalced it with a new one since this allowed the unit to rock back and forth so that it could not reacha high spin. replaced foot and leveled out the unit. unit is running as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 06/28/2023

"CX Concern the unit leaking water , found the water dispenser line dripping at valve. reseated all lines on valve and tested unit, no dripping.. cx paid svc call but created qoute for valve in case they call back/ it starts to leak again.."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 06/28/2023

"ordering gearcase , called offive top schedule already; ordrng 1 W11449841 (gearcase) and 1 look (look) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/28/2023

Installed new ice door and tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Falls Church, Virginia 22042

Simon

Job Details: 06/28/2023

CX complaints defective washer door strike .inspected unit door strike half part missing .replace door stire and lid lock unit running diag mode .UNIT works as designed.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 06/28/2023

slow ice production after compressor replaced frost pattern normal items in freezer frozen frost pattern normal no ice blockage on inlet full test 56 e5 test 57 dropped ice according to cutomer no one has used ice since repair half of ice bin full no clumping full size cubes test 45 added water 36 fan on normal in sound ordering iemaker and fan; ordrng 1 W10846539 (fan) and 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 06/28/2023

"CX complaint: door switch not working no light inside.Inspected unit, confirmed Door switch defective. replaced with Pre id and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 06/28/2023

cx complaint unit wont stay running and clean light would blink 9 times. inspected unit and checked and checked for errors and ahd 9-1 cleared code checked drain line and is installed wrong so fixed that and ran diag cycle and unit is draining good but wash motor is weak barley pushes water out of wash arm. part is instock so rescheudled cx for 7/3/23; ordrng 1 W11416362 (pump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not working properly .. unti turn on and off every second, the main baord makes a clicking noise, cks outlet ok.. main board receives 120vac.. relay makes a clicking.. unit needs a cntel elec, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 W11224256 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Pikesville, Maryland 21208

Justin S.

Job Details: 06/28/2023

replaced the harness and tested. the small purple line to a valve is the wire that was damaged. the unit is now good. called tech support and spoke with a joe. file number 7736741689

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. ( Cx had Dishwasher removed.) Checked the Tub to the unit. Third Rack nuts and Track holders are damaged. Water is leaking out because there is nothing there to hold the third row tracks into place. ( Please see Sd Pictures. ) ; ordrng 1 W11596053 (TRACK ( Right Hand )) and 1 W11579562 (TRACK ( Left Hand)) and 2 W11545286 (NUT)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of ui currled up pn unit and control not responing,checked unit to find the following error code F6E1ui not responing,found that after the cap had currled up that mositor had gotten between ui and cap replaced parts tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/28/2023

replaced sump and motr tested unit works as deisnged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/28/2023

"cx complaint low flow at dispenser and light out in Fc, replaced LED module in FC and replaced filter from pre-id, tested all ops ok"

We serviced a

MAYTAG DRYER

Model Medc465hw0

Near Portsmouth, Virginia 23702

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not heating. checked the unit and found tha the tco was open. replaced tco and tested operation. unit is running as designed. but the airflow is very poor. showed cx so she is aware.

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Portsmouth, Virginia 23702

Austin D.

Job Details: 06/28/2023

"cx complaint the unit has an error code f0e1. checked the unit and found signs of an infestation. therefore, the unit needs to be exterminated prior to installing the control. advised the cx to call us to reschedule. cx agreed.; saved tckt"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Winchester, Virginia 22603

Ezra M.

Job Details: 06/28/2023

"cust has GE range, not a whirlpool brand."

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near East York, Pennsylvania 17402

Sal R.

Job Details: 06/28/2023

CX complai t is that the unti is not completing a wash cycle. I found that the utni has a F8E1 error code. I was able to run a manuel test 3 and found low water inlet on the cold side. I am orderign 1 water inlet valve (W11222849). I have set a return date for 7/5; ordrng 1 W11222849 (water inlet valve 4 @ tribs)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Herndon, Virginia 20170

Christian C.

Job Details: 06/28/2023

Installed left RC door. No dents or scratches.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 06/28/2023

cut to system replaced parts pulled to vacuum 30 inch & hold filled system with 64gr of R600a pressures holding MUST WAIT 24 HRS TO COOL DOWN 48 HRS TO SEE ICE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, Virginia 23323

Austin D.

Job Details: 06/28/2023

"cx complaint the unit leaking and found that the unit with a pin hole in the resevoir. therefore, ordering a new resevoir. part on fbo so not able to reschedule at this time. advsied cx to keep an eye on it and remove any water that is there daily so that it doesnt overflow on to the floor.; ordrng 1 W11566768 (resevoir)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/28/2023

Upon arrival CX informed me that he had not been given notice of the appointment and needs to reschedule. Rescheduled this visit for 7/6 any time. No service done today. On return visit must call WPTL or safety.; schdld next appmnt for 7/6 THU !

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Washington, District of Columbia 20016

Sherwood

Job Details: 06/28/2023

cx complaint not starting. arrived today installed the part that was ordered. tested button and ran service diag after install. no error codes found. this repair is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Poquoson, Virginia 23662

Justin W.

Job Details: 06/28/2023

"cx complaint unit collects water on top of fc door. checked to find gap in liner and separator between fc and rc seems warped. used sealant to seal gap. called techline spoke to Andrew sr7736737190reordering sealant to replenish v/s.; ordrng 1 482338 (silicone sealant jw vs) and 1 look (look), used 1 482338 (silicone sealant jw vs) from stock"

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, Virginia 23314

Zachery R.

Job Details: 06/28/2023

"cx complaint unit making scrapping sound, verified issue, come to find warped side panel, tried adjusting panel, unit is no longer scrapping but side panel is still, ordering side panel to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11233548 (panel)"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS3

Near North Potomac, Maryland 20878

Roberto I.

Job Details: 06/28/2023

"CX complaint circuit breaker trips when oven on.Tested unit by running a bake cycle, found delay on lighting and gas smell. The circuit breaker tripped after burner lighting. Removed oven bottom, found igniter too far from the burner. Bent the igniter bracket and made it parallel with the burner. Ran bake again, the burner lighted quickly, but the circuit breaker tripped again. Plugged unit in a different outlet/circuit, the burner lighted, but the breaker didn't trip anymore and the oven completed the preheat. Cx needs circuit breaker replacement."

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near Rockville, Maryland 20854

Roberto I.

Job Details: 06/28/2023

"Cx complaint LF burner not lighting, LR burner has delay on lighting. Confirmed both complaints. The LR burner has a bad igniter that is sparking ib diagonal. The LF burner has a bad ignition switch and also a bad igniter. Ordering LF burner WP7505P33960. Pre id switch and LR burner to be installed on return.Return visit 7/10/23; ordrng 1 WP7505P33960 (LF burner)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 06/28/2023

CX C ANCELLED THE APPOINTMENT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gaithersburg, Maryland 20882

Ricardo S.

Job Details: 06/28/2023

"Replaced parts, unit tested and water dispenser works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, Maryland 20886

Ricardo S.

Job Details: 06/28/2023

"Replaced parts, ran test#4 triple valve works ok, good frost pattern.. unit cks ok"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 06/28/2023

Cx states at the end of half the cycles the unit shows F9E1 error code. Cx provided a prinout of all cycles that have been run. Was able to access unit and found FAE2 and F9E1 error. Ran diagnostic and went through with no issues but there was excessive suds in bottom of unit. Ran unit on quick wash with distilled vinegar to help break down. Contacted techline and spoke to ED SR#7736738025 swap out drain pump and dispenser to correct the issue. Ordering parts and once we have the P&L office will need to set return visit; ordrng 1 W11412291 (drain pump) and 1 W11412300 (dispenser)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 06/28/2023

replaced door and tested unit and now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Chester, Virginia 23831

Chris B.

Job Details: 06/28/2023

cx comp unit broil will start turn red then not cut off and not cut back on insp unit set unit to 350 broil found elm to get red hot and flash on and off unit got to 350 no problem then set unit to bake 350 bake elm got red hot and flash on and off as desighned unit is deff working as desighned cx stated it will not cook good did temp calibration test found unit go down to 334 then 370 then 336 then 369 then 333 then 369 called tech line spoke with butch cx then satted she cooks bisciuts on foil pan advised cx to use dark pan sr#7736740777

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 06/28/2023

"CX complant. Dryer not working, Prior diagnosis found unit needs console , control . Installed console and tested unit. Dryer working as designed. All buttons responsive , Advised CXX buttons are touch sensetive and not push buttons. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Bowie, Maryland 20715

Shane B.

Job Details: 06/28/2023

"cx complaint is the unit niot dispensing detergent and running for excessive amount of time. cx said they started unit before going to bed and in the moring unit still showed 24min left unit was steaming hot but had no water in it. cx said heater beign stuck on has happened once, dispensor issue has happened several times. i found no saved codes. drip tray is clean. i ran the service cycle with no issues. terminal box is wired correctly and supplying 121vac. dispensor worked. i called techline to document, they had me ohms out heater (12ohms, in spec) and vent (1.1k ohms, in spec). they advised replacing the contorl and dispensor. SR#7736735444. documented with safety dept. SR#7736717870. ordering parts. schedule when available.; ordrng 1 W11412300 (dispensor) and 1 W11672039 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Aldie, Virginia 20105

Richard B.

Job Details: 06/28/2023

"CX complant, Fridge not cooling , Inspected unit and found unit pulled out, Cycled power and unit turns on but no frost pattern. Unit blowing cool air but not cold at all. Will need two count sealed system work. Compressor , dryer and stub. CX paying service call only . Collecting 514.94 total for three tckets. check 1682. CX paid in full 692396, 692399and 692398 . RB; ordrng 1 wpw1050886 (compressor 493.54) and 1 wpw10913906 (stub 20.50) and 1 w10143759 (dryer 19.19)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Poquoson, Virginia 23662

Justin W.

Job Details: 06/28/2023

cx complaint ui not working properly again. replaced ui part covered Rop1y called to confirm part replaced was previously used. charge cx 45 labor and 120 diagnostics. cx PIF with check tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS00

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 06/28/2023

23f. Fc37f rcSr#7736735949Cx complaint of freezer warming. Did confirm no leaks in evap or compressor compartment. Calped techline and was informed it is a free floating restriction and to come out and replace drier and blow system out with nitro.; ordrng 1 WPW10143759 (Drier)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 06/28/2023

"Cx said after reset, the unit works as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, Virginia 20120

Richard B.

Job Details: 06/28/2023

"CX complant. No ice and water . Prior diagnosis found unit needs resivoir and dual valve. Installed both and tested unit. Water dispensing correctly . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Poquoson, Virginia 23662

Justin W.

Job Details: 06/28/2023

"cx complaint unit not washing dishes properly. checked unit to find error codes f9e1,f10e2. noticed drain hose was to short and was connected to secondary hose. notified cx this is not proper and would need the longer hose installed prior to further diagnosing. cx to fix installation once longer hose arrives. unit working as designed; ordrng 1 w11381654 (longer drain hose) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Brian F.

Job Details: 06/28/2023

"Cx states no ice or water, tested and confirmed. Found replace filter light on, installed new filter provided by cx. Still no water, pulled unit, found water supply hose kinked, repositioned hose and reinstalled unit tested, water now dispensing, ice maker filled. Leveled unit, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/28/2023

"cx complaint unit leaking still, called techline, spoke with , advised that we have already raised front feet, replaced lower spray arm, gasket, door seal, vent wax motor, acu, and dispenser. cx switched from powder with gel pods to strictly powder pods. ran unit with clear door. was advised to get cx to run unit with affresh tabs then run quick cycle with no dishes in unit and moniotr for leak. austinsr#7736632229; saved tckt"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 06/28/2023

"cx compalint unit is not cooling right stays at 50. inspected unit confimred temps, checked frost pattern and has ice ball low charge, amps is .39. gave cx quote and infomred him i cannot not gurantee repair and understands. collected for service fee and cx wants to call whirlpool to see if they will pay for repair; ordrng 1 W11507067 (evap 108.36) and 1 W11125124 (compressor 381.45) and 1 WPW10143759 (uv drier 19.10) and 1 W11506635 (coupler 20.50)"

Contact Us

About Us