We serviced a
WHIRLPOOL WASHER
Model WTW4850HW
Near Baltimore, MD 21213
Emmanuel R.
Job Details: 06/22/2023
Cs unit is not responding and door stays locked. Confirmed complaint.I found a spider in the control board and door lock has frayed. Replaced control and door lock.Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waldorf, MD 20601
Justin S.
Job Details: 06/22/2023
the unit is just locking and unlocking the lid when i start a cycle. replaced the lock with vs and retested. the unit is now agitating spinning draining and filling good. th eunit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Towson, MD 21286
Dustin F.
Job Details: 06/22/2023
"Replaced controls and calibrated then tested unit, unit cleared cycle and no codes thrown. unit now operates as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Severn, MD 21144
Justin S.
Job Details: 06/22/2023
the unit is not turning the lights on when the door is opened. found the door switch is open. replaced the door switch with vs and retested. the unit is now cooling and turning the lights on good. the unit is now ready; ordrng 1 W11384469 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/22/2023
CX COMPLAINT THE FC HAD FROST FOUND SEALS DRY I HEATED AND LUBE AND REMOVED THE FROST FROM SLIDES AND PUT GREASE AND ON MULLION TAB ALL DOOR SEALING AND CHECKED GOOD REALLY NO FROST WHEN I ARRIVED IN THE FC
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10
Near Winchester, VA 22601
Ezra M.
Job Details: 06/22/2023
"unit has been returned, no longer on site for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Middle River, MD 21220
Dustin F.
Job Details: 06/22/2023
"Replaced filter housing and tested unit, unit working as intended.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25401
Ezra M.
Job Details: 06/22/2023
"installed harness, tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Saluda, VA 23149
Orbie
Job Details: 06/22/2023
"replaced door and seal, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Phoenix, MD 21131
Neil H.
Job Details: 06/22/2023
REPLACED THE COOKT TRAY BUT THE TRAY STILL WOBBLING ORDERING THE SUPPORT AND RING; ordrng 1 W11443144 (RINGTURN) and 1 W11452278 (SUPPORT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Brandywine, MD 20613
Shane B.
Job Details: 06/22/2023
"cx complaint is the unit not cooling properly. unit is in a motorhome. cx said they had it running for 24hr before leaving for a trip and unit didnt cool properly. when i arrived unit was running and set to recomended temps. prob shows 47/4. i found the evap fan is not running. i turned fan by hand and it started running. evap fan is getting stuck. i started putting evap cover back on and fan began startign and stopping, lights dimmed when fan stopped. found no voltage at fan. turned temp setting to max and it still wouldnt run, compressor doesnt run, only lights work. called techline. they said its a wiring issue in the RV or in the invertor in the RV. SR#7736692608. unplugged unit and ran it from house power. issue remains. ordering control and thermostat. cx paid in full.; ordrng 1 4388931 (timer,defrost adapt) and 1 WPW10511937 (thermostat)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Newport News, VA 23606
Justin W.
Job Details: 06/22/2023
cx complaint unit not spinning out clothes. checked unit to find error code f0e5 found unit not leveled causing unit to not spin clothes out. leveled and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near North Beach, MD 20714
David J.
Job Details: 06/22/2023
Arrived to customers house. No cars were in the parking spots. Knocked on door no answer. Had office call customer. No answer. Waited 10 minutes and moved on. Left door tag on door. Customer will have to call and reschedule for follow-up appointment. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Aylett, VA 23009
Thomas B.
Job Details: 06/22/2023
Cx complaint unit is not working properly inspected unit found the console plastic is peeling off the top of console ordering top console assy as well as vent; ordrng 1 W11660284 (Console) and 1 W11649995 (Vent assy)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hampton, VA 23661
Justin W.
Job Details: 06/22/2023
cx complaint unit not spinning out clothes. checked unit to find error codes f8e1 and f0e9. found drain pipe not meeting installation requirements. advised cx to extent pipe to a minimum of 39' for unit to work properly. once drain issue resolved if unit still does not work properly to call us back cx agreed. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/22/2023
Customer complaint is that the detergent drawer comes all the way out. Found that the stop has worn down and no longer stops the drawer. Unit needs a new dispenser assembly. Ran test cycle and the rest of the unit is working properly.; ordrng 1 W11524105 (dispenser assy)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Smithsburg, MD 21783
Sal R.
Job Details: 06/22/2023
"CX complai t is thta the unit is leaking oil. I found that the unit is indeed leaki g oil. I found a large amount of oil covering the GC, splutch, Motor and belt. I am ordering 1 motor assm (W10832724) and 1 belt (W11239857). I will use the gearcase and the cam on return visit witch has been set for Friday 6/30 at CX request.; ordrng 1 W11239857 (belt 4@tribs) and 1 W10832724 (motor 7@ tribs) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Stafford, VA 22556
Robert W.
Job Details: 06/22/2023
"CX Comolaint is the unit is making noise, Inspected unit and found the FC door not wanthing to close found rail not closing properly fixed and tested unit is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Montpelier, VA 23192
Thomas B.
Job Details: 06/22/2023
Unit fills and drains properly however will not wash can hear pump coming on but no actions order the sump motor assy; ordrng 1 W11416362 (Wash pump Assy)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/22/2023
range person on site unclear of issuse entered diag cycle and checked errors f1 e0 stored tested bake unit displayed 165f thermalcouppler showing 246 f replaced control tested temps again 172f to 170 f on display
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Bear, DE 19701
Taylor F.
Job Details: 06/22/2023
"Cx complaint is unit making a grinding noise. Tested inspected and could not veridy complaint. Cx said unit made a loud grinding noise every time it went to spin. Ran unit in high speed spin, drain pump and a diag cycle. Could not replicate noise. Inspected hub, splutch motor and belt and all seemed to be in perfect condition. Its possible there was an object in the drain pump and when the cx unhooked unit, the object came out with the water. Unit is working as designed. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/22/2023
per notes installed cabinet seal and also sump tested outside of cabinet after replacement and raised back feet ran diag again no leaks sounds normal
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/22/2023
"came out to resolve the issue. noticed the fuse was open. used a fuse from van stock and unit is now turning on. top oven is not heating but bottom one is. signs of an open thermostat. ordering new thermostat. refunding cx for the ui and latch. will keep control just incase. the total for the fuse and thermostat was 141.98 total refund for ui and latch is 392.88. minus the parts the cx owes for now makes the total refund out to be 251.40 cx agrees and reschedueld for the 7th of July.; ordrng 1 WPW10545255 (fuse ar vs) and 1 WP4449751 (thermostat), used 1 WPW10545255 (fuse ar vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Lancaster, PA 17603
Justin L.
Job Details: 06/22/2023
As per previous visit was able to access unit and replace parts. Tested unit and it ignited but once to temp it would randomly not reignite. Ordering parts needed for repair and office will need to set return; ordrng 1 WP9760229 (igniter) and 1 WPW10331686 (spark module)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Chevy Chase, MD
Brian F.
Job Details: 06/22/2023
"Unstacked dryer, disassembled washer, removed drain filter, found piece of clothing blocking drain, removed and reassembled unit. Tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Potomac, MD 20854
Julian H.
Job Details: 06/22/2023
CX complaint that RC door is not closing properly has to make a force on door to close properly noticed that unit is on garage let CX know that this unit is not for garage use bottom door not meeting liner causing to not close easily remove doors & repositioned washers to make door sit higher leveled unit as much as I could & doors closing properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Richmond, VA 23234
Chris B.
Job Details: 06/22/2023
cx comp unit will drawers will not slide as good as other inps unit conf cxcomp found drawers not alighned with tracks alighned drawers tested unit wroking as designed
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Rockville, MD 20850
Julian H.
Job Details: 06/22/2023
GOT HERE CX states she has a contract unit is stack gave her phone # to call
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/22/2023
cx denied service at the door.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pequea, PA 17565
Justin L.
Job Details: 06/22/2023
Cx complaint unit not starting cycles. Was able ot access unit and found failed lid lock. Found control sending voltage but latch just clicks but never locks. Ordering part and once in office will need to set return; ordrng 1 W11513248 (lid lock)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/22/2023
washer unit not draining f9 e1 error saved water in tub removed water checked drain pump found metal clip stuck in fins removed ran diag motor moving water started quick wash let unit fill drain good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Staunton, VA 24401
Kyle A.
Job Details: 06/22/2023
Agitator malformed and rubbing on the tub. Ordering agitator.; ordrng 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2557CSL
Near Millsboro, DE 19966
Michael E.
Job Details: 06/22/2023
CX complaint: FC door not opening. Tested and verified complaint. I attempted using steam gun to free up the door but did not succeed. FC door is pushed outward on the top left quadrant. Obstruction that caused door not to close should be in the top left quadrant. I advised CX to unplug unit and allow it to defrost until FC door can be opened. Also to be prepared to deal with any water that will come out of unit. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near ,
Emmanuel R.
Job Details: 06/22/2023
"Replaced handle per request.Also cs oven door trim peels off the finish, confirmed complaint. Called techline sr-7736695760. Hot air escaping front the front. Cooling fan turn on and rear vent not restricted. Found the door hinges are super weak, the door falls down open by itself.Alsio noticed discoloration on the top of oven door were the hot air is leaking out. Ordering door gasket and door hinges.; ordrng 2 WPW10440013 (hinges)s and 1 W11562931 (door gasket)"
We serviced a
MAYTAG DRYER
Model MEDC200XW0
Near Brentwood, MD 20722
Sherwood
Job Details: 06/22/2023
cx complaint not spinning. arrived installed part drum is now spinning. repair complete.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Staunton, VA 24401
Kyle A.
Job Details: 06/22/2023
Found one element spade connector not seated and welded to tray. Removed connector and cleaned it and reseated it to element. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Reisterstown, MD 21136
Drew B.
Job Details: 06/22/2023
cx thought 10 year... year covered service and no work actually done..
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/22/2023
7736496067CALLED SAFETY THEY DECLINED BECAUSE THIS ISN'T A SAFETY CALL AND UNIT IS FROM 2006 QUOTED 425.43 CX PAID 275.43 BOTH BAKE ELEMENTS CX WANTS REPLACED $150 OWED ON RETURN CX NEEDS AFTER 2 APPT.; ordrng 1 WPW10207397 (element) and 1 WP4449259 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Owings Mills, MD 21117
Drew B.
Job Details: 06/22/2023
cx complaiont that unit is iceing on the bottom of the freezer then drips down in the rc section.. will need unclogged.. steamed out and now drains checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near McLean, VA 22101
Jason A.
Job Details: 06/22/2023
CX complaint FRIDGE RC not cooling. Found iced up evap. Cleared all ice & test thermistors read good & evap fan runs > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23236
Joseph D.
Job Details: 06/22/2023
Unit with loose connection at heater ordering new heater as well as failed door switch customer lost fridge full of food defrosted partially must return with parts when available. No email; ordrng 1 W11396033 (Switch) and 1 W11650661 (Heater) and 1 W11518204 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Broadway, VA 22815
Eric F.
Job Details: 06/22/2023
"Installed door, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Newark, DE 19702
Taylor F.
Job Details: 06/22/2023
Cx complaint is unit giving an f8e4 error code. On arrival could not verify complaint. Found the unit working as designed. Replaced control from previous diagnosis just incase it was a software issue. Job is complete.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Rockville, MD 20850
Julian H.
Job Details: 06/22/2023
replaced cooling fan & working
We serviced a
WHIRLPOOL DRYER
Model WGD8500BC0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/22/2023
"Installed exhaust thermistor, tested timed dry on high, unit cycling at higher temps (105-115) than before, but still not as high as it should be. Quoted cx for control board, cx will call if they want to go forward with repair."
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near Woodbridge, VA 22193
Richard B.
Job Details: 06/22/2023
"CX refused service , Tried canceling after reading up on symptoms of what unit was doing. Loud roaring . RB"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hopewell, VA 23860
John P.
Job Details: 06/22/2023
CX complaint unit leak in water and only fills with hot water check unit found drain line backing up from House also found hot and cold reversed reverse water lines calibrated explained cycle selection and loading to customer unit now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Owings, MD 20736
Shane B.
Job Details: 06/22/2023
complaint is the Fc light being out again. i replaced it with preIDed part and all lights are now working. unit is working as desigend.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hopewell, VA 23860
John P.
Job Details: 06/22/2023
CX complaint unit making noise checked unit found noise coming from lower roller replaced roller and tensioner tested working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/22/2023
"REPLACED THE MAG AND TRANSFORMER AND LINE FUSES REPLACED A SET OF SWITCHES UNIT NOW STAYS POWERED ON AND WILL RUN BUT NO HEATING CX NEEDS TO GO SO I WILL ORDER THE SWITCHES AND RETURN WITH OTHER PARTS AND CALL TECH LINE IF THEY DON'T WORK AND SEE IF UNIT IS EVEN REPAIRABLE; ordrng 1 W11244494 (interlock) and 3 W10138793 (fuse)s, used 1 W11493414 (INTERLOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
John P.
Job Details: 06/22/2023
"Installed water valve and tubing tested working as designed; ordrng 1 W10823511 (Tubing JP/VS), used 1 W10823511 (Tubing JP/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Towson, MD 21204
Emmanuel R.
Job Details: 06/22/2023
"Cs unit isnt draining, confirmed complaint found errorn codes f9e1 long drain fault.Inspected drain pump and found the wire are frayed and not making contact.Replaced lower harness and tested unit .Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23234
Chris B.
Job Details: 06/22/2023
cx comp unit will not power on insp unit conf cx comp found no voltage between blue and brown at p1 but 120 to ground at blue and 120 at brown to g unit will need cabinet therm w11224856 will need second man; ordrng 1 w11224856 (cav therm) and 1 LOOK (LOOK)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Finksburg, MD 21048
Brian R.
Job Details: 06/22/2023
replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Richmond, VA 23234
Chris B.
Job Details: 06/22/2023
cx comp toe kick will not lock into unit insp unit conf cx comp found bottom of cabinet a littlte misalighned realighned cabinet bracket attached toe kick and toe kick now clicks into place nice and staright unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Silver Spring, MD 20910
Brian F.
Job Details: 06/22/2023
"Installed new ignitor, started bake cycle, ignitor started glowing, gas valve opened, bake burner lit, oven is now working properly."
We serviced a
WHIRLPOOL OVEN
Model MET8885XW00
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/22/2023
cx denied service at this time. cx thought unit was covered. cx was unaware the unit was 10 years old since it is only 3 years since they have had it. the husband and wife were undecided what to do at the time. i advised them i would have to charge a service call to look at the unit today and they asked for more time to think about it. left a ty card.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Norfolk, VA 23502
Austin D.
Job Details: 06/22/2023
came out to resolve the issue. disassembled the unit as needed. replaced the lid and tested operation.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the sump assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Austin D.
Job Details: 06/22/2023
repalced the hinges. tested operation. advsied cx if water forms in 24 hours to please call us back. cx agreed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Dundalk, MD 21222
Dustin F.
Job Details: 06/22/2023
"CX complaint: dryer wont workInspected unit, confirmed complaint: found only 11.3 and then randomly 18.1v comming out of 240v outlet. CX needs electrician."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Newport News, VA 23608
Orbie
Job Details: 06/22/2023
"cxc complaint unit not getting hot. verified complaint. found open element and TCO. replaced element and TCO, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23324
Zachery R.
Job Details: 06/22/2023
"replaced parts. tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Gloucester Point, VA 23072
Orbie
Job Details: 06/22/2023
replaced cooktop and element. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Richmond, VA 23224
Chris B.
Job Details: 06/22/2023
cx compm unit doors will not alighn insp unit conf cx cmp found left dpoor hinge not alighned with door uniut will need left door hinge W10546298; ordrng 1 W10546298 (left rc door hinge)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gloucester, VA 23061
Orbie
Job Details: 06/22/2023
replaced control. tested unit. working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Richmond, VA 23236
Joseph D.
Job Details: 06/22/2023
replace failed element and TCO unit appears to have clogged venting outside advice customer to have professional HVAC clean venting unit now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near ,
Ken M.
Job Details: 06/22/2023
"Customer complaint is that the unit trips the breaker when using the oven. Unit inspected and found no obvious points of shorting. Elements and convection fan motor tested good, no shorts to the frame. Customer states that the issue occurs after the unit has been running for a few minutes. Possible issue in either the harness or control. Ordering both.; ordrng 1 W11548749 (control) and 1 W11529071 (harness, main)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Richmond, VA 23221
Chris B.
Job Details: 06/22/2023
replaced sump tested unit wroking as desighned
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS2
Near Stafford, VA 22554
Robert W.
Job Details: 06/22/2023
"CX Complaint is the unit is arking, Inspected unit and found the bake element has failed causing unit to ark, Replaced and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/22/2023
cx complaint is unit is leaking and flooding the floors. says all lines as well as drains seem good and no water under sink. tested and checked unit. unit would fill and run. motor has slight grinding sound and small drip. there was a trace of water under unit after letting it run a bit. cant pull unit as counter needs to be removed or trim work as very low floor and unit sitting below floor line. will order parts needed as well as advised cx to have unit out and ready for return. parts ordered and office will schedule.; ordrng 1 W11665769 (Sump n Motor) and 1 8269144A (Drain Hose.) and 1 Look (Look)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodsboro, MD 21798
Sal R.
Job Details: 06/22/2023
CX complain t is nthat the unit is leaking. I was able to access the diag mode and found a F0E2 error code. CX explained that the untin is leaking from under the unmit. I was able to remove the top and the rear panels and ran 2 auto test and a quick wash cycle. I found no evidanive of leak at the unit. I advised CX to have advised CX to move the unit to 2nd water supply in the home(unfished basement). and run to monitor if any leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Severna Park, MD 21146
Alexander D.
Job Details: 06/22/2023
"cx complaint unit not making ice. inspected unit and verified complaint. found optics are faulty. ordering optics. quoted cx 410.22, cx paid 300.22 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W10757851 (optics)"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/22/2023
Cx complained the unit did not spin. Got half way into the diagnosis but have to reschedule for another date. The belt is broken. Unit needs new belt; schdld next appmnt for 6/27 TUE !
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Richmond, VA 23226
Joseph D.
Job Details: 06/22/2023
"When icemaker is cycled, it runs 1 time and then will not cycle again. Power is lost from main pcb j12 black to light blue with zero volts after fire icemaker. Main pcb is backordered ; ordrng 1 W11580234 (Pcb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chantilly, VA 20152
Demonte S.
Job Details: 06/22/2023
Removed all Ice / Frost. Installed the Evaporator Cover. Tested the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Richmond, VA 23220
Chris B.
Job Details: 06/22/2023
cx denied service stated they will be replacing unit
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVB1
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/22/2023
"Cx complained of blinking lights. Inspected the unit and found that none of the buttons work and some just blink. The unit would not enter diagnostics, the start and cancel button do not work or light up. Unit needs new console. Service declined. Job complete; ordrng 1 WPW10175239 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/22/2023
"Cx complains that the unit shakes too much, inspected unit, ran test mode found an error code f0e3 unbalance .. the unti is uneven. so i level it. unti tested with"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Reston, VA 20191
Christian C.
Job Details: 06/22/2023
Cx complaint of ice on RC evap cover. Inspected unit found ice buildup on RC evap cover. Defrosted ice on evap. Found termistor reading open. Installed new thermistor. Cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Richmond, VA 23223
Chris B.
Job Details: 06/22/2023
cx comp unit will knock and rattle found obsrutcion in drum gasket removed obstruction tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Herndon, VA 20171
Christian C.
Job Details: 06/22/2023
"Cx complaint unit is not cooling in RC section. Inspected unit RC evap is frozen over. Defrosted evap. Tested thermistors in ice water. Tested RC compartment thermistor reading 7.06kohms. Tested RC evap thermistor reading 7.42kohms. Checked for uv dye near compressor and drier. None found. Checked RC evap for uv dye none found. Ordering RC evap fan and thermistors, and fan support. Will use drip tray on return.; ordrng 1 W11087438 (evap fan and thermistors) and 1 WPW10389152 (fan support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chester, VA 23831
John P.
Job Details: 06/22/2023
CX complaint unit not making ice checked unit found error code E5.Quoted CX:W11658802 $152.16 Icemaker $110 Labor$15 Shipping $9.13 Tax
We serviced a
WHIRLPOOL WASHER
Model WED5100HW3
Near Severn, MD 21144
Justin S.
Job Details: 06/22/2023
the unit is making a lot of noise in cycle. found the idler is making the noise. replaced the idler with vs and retested. the unit is now no longer making the noise. the unit is now ready; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lititz, PA 17543
Justin L.
Job Details: 06/22/2023
Cx complaint unit making noise. Was able access unit and found no saved codes. Ran auto test and during agitation could hear noise. Spin produced a loud internal nosie from gearcase. Ordering parts and 2 call count. Spoke to VL and setting return for Fri 6/23/23; ordrng 1 W10721967 (splutch) and 1 W11449840 (gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25401
Ezra M.
Job Details: 06/22/2023
"storing errors 1-1, 2-1, 8-1, 7-6, unit continuously trying to drain. ordering control and motor, valves and capacitor; ordrng 1 W11603810 (control) and 1 W11210463 (valve) and 1 W10890624 (motor-drve) and 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Kent, VA 23124
Chris B.
Job Details: 06/22/2023
cx stated unit will not cool ionsp unit conf cx comp found big gap in fc door due to over storage in pizza comp of door advised cx of use and care and how to load uni torking as desighned
We serviced a
MAYTAG WASHER
Model MVWP475EW0
Near Lititz, PA 17543
Justin L.
Job Details: 06/22/2023
Cx complaint unit not draining clothes and making noise. Was able to access unit and found no saved codes. Ran diagnositc and found just agitator moves and not basket. Removed agitator and found hub stripped and gearcase rusted and missing teeth. Quoted cx for repair and collected for service only as they do not want to repair. No further work needed
We serviced a
AMANA FREEZER
Model ART318FFDB10
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/22/2023
REPLACED THE FC GASKET AND CX ASKED ABOUT DOOR CUP BEING UNEVEN AND CASN'T PUT HANDS IN TO OPEN RC DOOR WHEN INSTALLERS STRAPPED UNIT IT WAS TOO TIGHT; ordrng 1 LW10680725 (dor-fip BLACK)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dallastown, PA 17313
Fred G.
Job Details: 06/22/2023
i was able to access unit and replace the drive motor and use the splutch and belt that were at home as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Chesterfield, VA 23838
John P.
Job Details: 06/22/2023
Cxs complaint microwave randomly not heating tested unit was unable to duplicate issue did find door had scratch and panel keypad is bubbling ordering needed parts; ordrng 1 W11184551 (Panel) and 1 W11173823 (Door) and 1 W11342846 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bealeton, VA 22712
Robert W.
Job Details: 06/22/2023
"Cx Complaint is the unit is giving error code. Inspected unit and found error F7E1 tested unti and found unit isnt agitating or spinning, Found capactior is bad not allowing motor to get proper power, Replaced and tested unit is now working properly.; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Midlothian, VA 23112
John P.
Job Details: 06/22/2023
"Installed gearcase belt motor cam, hub, calibrated tested working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEM00
Near Hyattsville, MD 20783
Israel R.
Job Details: 06/22/2023
cx complained unit wasnt cooling in the regfrigerator. after inspecting i notcied ice and frost builld up in the fc evap return vents. defrost the ice from the vents. Now i can feel cold air coming to the RC and is returning into the FC compartment. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Charles City, VA 23030
Chris B.
Job Details: 06/22/2023
please call 804-305-5982 house on the left cx comp unit will not wash clothes insp unit conf cx comp found wash plate stripped and spinning freely on shaft teeth on shaft look good did remove wash plate unit will need wash plate W10752283 called office satted they are reshd for 6/27 with jp and office person ordered part W10752283; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17111
Cody H.
Job Details: 06/22/2023
"CX complains unit is freezing food in RC. CX is under manufacture warranty. Found unit to be 37*F in middle of RC. RC thermistor is reading correctly. CX has large items blocking the air flow of the cold air from going to the bottom. CX instructed to keep items away from damper and rear wall of RC to allow unit to flow cold air evenly. Unit is working as designed, no further work needed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 06/22/2023
dudley.hauser@gmail.com replace evap cover melted ice unit now blowing properly ceiling properly no other issues noted working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near East Riverdale, MD 20737
Israel R.
Job Details: 06/22/2023
Customer complaint unit is freezing food in the refrigerator. The freezer is packed and blocking air flow. I adviced the customer to lower the temp to one setting below recomended. Then she said the food start to spoil. Both refrigerator and Fc is cooling but i can see is freezing food in the refrigerator. The unit is cooling too much on recomended setting and not enough in one setting down. The unit is having run time issues. Recommended customer to move thing in the freezer and not to block vents to help circulate the air so it does not get pushed down the refrigerator. Ordering control and temperature sensor.; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (thermistor)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Powhatan, VA 23139
Joseph D.
Job Details: 06/22/2023
The4bags@yahoo.com replacement door damaged tinted unable to seal properly reordering door; ordrng 1 LW10680725 (Door black)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near McLean, VA 22101
Jason A.
Job Details: 06/22/2023
CX complaint FRIDGE FC temps inconsistent gets near zero then warms up to 14. Found bimetal mounted too close to cap line. Test fans & heater & damper working > JJ; saved tckt