Service History 427 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 06/22/2023

Cs unit is not responding and door stays locked. Confirmed complaint.I found a spider in the control board and door lock has frayed. Replaced control and door lock.Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waldorf, MD 20601

Justin S.

Job Details: 06/22/2023

the unit is just locking and unlocking the lid when i start a cycle. replaced the lock with vs and retested. the unit is now agitating spinning draining and filling good. th eunit is now ready; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Towson, MD 21286

Dustin F.

Job Details: 06/22/2023

"Replaced controls and calibrated then tested unit, unit cleared cycle and no codes thrown. unit now operates as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Severn, MD 21144

Justin S.

Job Details: 06/22/2023

the unit is not turning the lights on when the door is opened. found the door switch is open. replaced the door switch with vs and retested. the unit is now cooling and turning the lights on good. the unit is now ready; ordrng 1 W11384469 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/22/2023

CX COMPLAINT THE FC HAD FROST FOUND SEALS DRY I HEATED AND LUBE AND REMOVED THE FROST FROM SLIDES AND PUT GREASE AND ON MULLION TAB ALL DOOR SEALING AND CHECKED GOOD REALLY NO FROST WHEN I ARRIVED IN THE FC

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Winchester, VA 22601

Ezra M.

Job Details: 06/22/2023

"unit has been returned, no longer on site for repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Middle River, MD 21220

Dustin F.

Job Details: 06/22/2023

"Replaced filter housing and tested unit, unit working as intended.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25401

Ezra M.

Job Details: 06/22/2023

"installed harness, tested, working properly"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Saluda, VA 23149

Orbie

Job Details: 06/22/2023

"replaced door and seal, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Phoenix, MD 21131

Neil H.

Job Details: 06/22/2023

REPLACED THE COOKT TRAY BUT THE TRAY STILL WOBBLING ORDERING THE SUPPORT AND RING; ordrng 1 W11443144 (RINGTURN) and 1 W11452278 (SUPPORT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Brandywine, MD 20613

Shane B.

Job Details: 06/22/2023

"cx complaint is the unit not cooling properly. unit is in a motorhome. cx said they had it running for 24hr before leaving for a trip and unit didnt cool properly. when i arrived unit was running and set to recomended temps. prob shows 47/4. i found the evap fan is not running. i turned fan by hand and it started running. evap fan is getting stuck. i started putting evap cover back on and fan began startign and stopping, lights dimmed when fan stopped. found no voltage at fan. turned temp setting to max and it still wouldnt run, compressor doesnt run, only lights work. called techline. they said its a wiring issue in the RV or in the invertor in the RV. SR#7736692608. unplugged unit and ran it from house power. issue remains. ordering control and thermostat. cx paid in full.; ordrng 1 4388931 (timer,defrost adapt) and 1 WPW10511937 (thermostat)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newport News, VA 23606

Justin W.

Job Details: 06/22/2023

cx complaint unit not spinning out clothes. checked unit to find error code f0e5 found unit not leveled causing unit to not spin clothes out. leveled and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near North Beach, MD 20714

David J.

Job Details: 06/22/2023

Arrived to customers house. No cars were in the parking spots. Knocked on door no answer. Had office call customer. No answer. Waited 10 minutes and moved on. Left door tag on door. Customer will have to call and reschedule for follow-up appointment. ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Aylett, VA 23009

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is not working properly inspected unit found the console plastic is peeling off the top of console ordering top console assy as well as vent; ordrng 1 W11660284 (Console) and 1 W11649995 (Vent assy)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, VA 23661

Justin W.

Job Details: 06/22/2023

cx complaint unit not spinning out clothes. checked unit to find error codes f8e1 and f0e9. found drain pipe not meeting installation requirements. advised cx to extent pipe to a minimum of 39' for unit to work properly. once drain issue resolved if unit still does not work properly to call us back cx agreed. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/22/2023

Customer complaint is that the detergent drawer comes all the way out. Found that the stop has worn down and no longer stops the drawer. Unit needs a new dispenser assembly. Ran test cycle and the rest of the unit is working properly.; ordrng 1 W11524105 (dispenser assy)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Smithsburg, MD 21783

Sal R.

Job Details: 06/22/2023

"CX complai t is thta the unit is leaking oil. I found that the unit is indeed leaki g oil. I found a large amount of oil covering the GC, splutch, Motor and belt. I am ordering 1 motor assm (W10832724) and 1 belt (W11239857). I will use the gearcase and the cam on return visit witch has been set for Friday 6/30 at CX request.; ordrng 1 W11239857 (belt 4@tribs) and 1 W10832724 (motor 7@ tribs) and 1 2callcount (2 call count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stafford, VA 22556

Robert W.

Job Details: 06/22/2023

"CX Comolaint is the unit is making noise, Inspected unit and found the FC door not wanthing to close found rail not closing properly fixed and tested unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Montpelier, VA 23192

Thomas B.

Job Details: 06/22/2023

Unit fills and drains properly however will not wash can hear pump coming on but no actions order the sump motor assy; ordrng 1 W11416362 (Wash pump Assy)

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/22/2023

range person on site unclear of issuse entered diag cycle and checked errors f1 e0 stored tested bake unit displayed 165f thermalcouppler showing 246 f replaced control tested temps again 172f to 170 f on display

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Bear, DE 19701

Taylor F.

Job Details: 06/22/2023

"Cx complaint is unit making a grinding noise. Tested inspected and could not veridy complaint. Cx said unit made a loud grinding noise every time it went to spin. Ran unit in high speed spin, drain pump and a diag cycle. Could not replicate noise. Inspected hub, splutch motor and belt and all seemed to be in perfect condition. Its possible there was an object in the drain pump and when the cx unhooked unit, the object came out with the water. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/22/2023

per notes installed cabinet seal and also sump tested outside of cabinet after replacement and raised back feet ran diag again no leaks sounds normal

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/22/2023

"came out to resolve the issue. noticed the fuse was open. used a fuse from van stock and unit is now turning on. top oven is not heating but bottom one is. signs of an open thermostat. ordering new thermostat. refunding cx for the ui and latch. will keep control just incase. the total for the fuse and thermostat was 141.98 total refund for ui and latch is 392.88. minus the parts the cx owes for now makes the total refund out to be 251.40 cx agrees and reschedueld for the 7th of July.; ordrng 1 WPW10545255 (fuse ar vs) and 1 WP4449751 (thermostat), used 1 WPW10545255 (fuse ar vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model KGSS907SSS03

Near Lancaster, PA 17603

Justin L.

Job Details: 06/22/2023

As per previous visit was able to access unit and replace parts. Tested unit and it ignited but once to temp it would randomly not reignite. Ordering parts needed for repair and office will need to set return; ordrng 1 WP9760229 (igniter) and 1 WPW10331686 (spark module)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chevy Chase, MD

Brian F.

Job Details: 06/22/2023

"Unstacked dryer, disassembled washer, removed drain filter, found piece of clothing blocking drain, removed and reassembled unit. Tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Potomac, MD 20854

Julian H.

Job Details: 06/22/2023

CX complaint that RC door is not closing properly has to make a force on door to close properly noticed that unit is on garage let CX know that this unit is not for garage use bottom door not meeting liner causing to not close easily remove doors & repositioned washers to make door sit higher leveled unit as much as I could & doors closing properly now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Richmond, VA 23234

Chris B.

Job Details: 06/22/2023

cx comp unit will drawers will not slide as good as other inps unit conf cxcomp found drawers not alighned with tracks alighned drawers tested unit wroking as designed

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Rockville, MD 20850

Julian H.

Job Details: 06/22/2023

GOT HERE CX states she has a contract unit is stack gave her phone # to call

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/22/2023

cx denied service at the door.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Pequea, PA 17565

Justin L.

Job Details: 06/22/2023

Cx complaint unit not starting cycles. Was able ot access unit and found failed lid lock. Found control sending voltage but latch just clicks but never locks. Ordering part and once in office will need to set return; ordrng 1 W11513248 (lid lock)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/22/2023

washer unit not draining f9 e1 error saved water in tub removed water checked drain pump found metal clip stuck in fins removed ran diag motor moving water started quick wash let unit fill drain good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Staunton, VA 24401

Kyle A.

Job Details: 06/22/2023

Agitator malformed and rubbing on the tub. Ordering agitator.; ordrng 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB2557CSL

Near Millsboro, DE 19966

Michael E.

Job Details: 06/22/2023

CX complaint: FC door not opening. Tested and verified complaint. I attempted using steam gun to free up the door but did not succeed. FC door is pushed outward on the top left quadrant. Obstruction that caused door not to close should be in the top left quadrant. I advised CX to unplug unit and allow it to defrost until FC door can be opened. Also to be prepared to deal with any water that will come out of unit. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near ,

Emmanuel R.

Job Details: 06/22/2023

"Replaced handle per request.Also cs oven door trim peels off the finish, confirmed complaint. Called techline sr-7736695760. Hot air escaping front the front. Cooling fan turn on and rear vent not restricted. Found the door hinges are super weak, the door falls down open by itself.Alsio noticed discoloration on the top of oven door were the hot air is leaking out. Ordering door gasket and door hinges.; ordrng 2 WPW10440013 (hinges)s and 1 W11562931 (door gasket)"

We serviced a

MAYTAG DRYER

Model MEDC200XW0

Near Brentwood, MD 20722

Sherwood

Job Details: 06/22/2023

cx complaint not spinning. arrived installed part drum is now spinning. repair complete.

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Staunton, VA 24401

Kyle A.

Job Details: 06/22/2023

Found one element spade connector not seated and welded to tray. Removed connector and cleaned it and reseated it to element. Unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Reisterstown, MD 21136

Drew B.

Job Details: 06/22/2023

cx thought 10 year... year covered service and no work actually done..

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/22/2023

7736496067CALLED SAFETY THEY DECLINED BECAUSE THIS ISN'T A SAFETY CALL AND UNIT IS FROM 2006 QUOTED 425.43 CX PAID 275.43 BOTH BAKE ELEMENTS CX WANTS REPLACED $150 OWED ON RETURN CX NEEDS AFTER 2 APPT.; ordrng 1 WPW10207397 (element) and 1 WP4449259 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Owings Mills, MD 21117

Drew B.

Job Details: 06/22/2023

cx complaiont that unit is iceing on the bottom of the freezer then drips down in the rc section.. will need unclogged.. steamed out and now drains checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near McLean, VA 22101

Jason A.

Job Details: 06/22/2023

CX complaint FRIDGE RC not cooling. Found iced up evap. Cleared all ice & test thermistors read good & evap fan runs > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23236

Joseph D.

Job Details: 06/22/2023

Unit with loose connection at heater ordering new heater as well as failed door switch customer lost fridge full of food defrosted partially must return with parts when available. No email; ordrng 1 W11396033 (Switch) and 1 W11650661 (Heater) and 1 W11518204 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Broadway, VA 22815

Eric F.

Job Details: 06/22/2023

"Installed door, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Newark, DE 19702

Taylor F.

Job Details: 06/22/2023

Cx complaint is unit giving an f8e4 error code. On arrival could not verify complaint. Found the unit working as designed. Replaced control from previous diagnosis just incase it was a software issue. Job is complete.

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near Rockville, MD 20850

Julian H.

Job Details: 06/22/2023

replaced cooling fan & working

We serviced a

WHIRLPOOL DRYER

Model WGD8500BC0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/22/2023

"Installed exhaust thermistor, tested timed dry on high, unit cycling at higher temps (105-115) than before, but still not as high as it should be. Quoted cx for control board, cx will call if they want to go forward with repair."

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW0

Near Woodbridge, VA 22193

Richard B.

Job Details: 06/22/2023

"CX refused service , Tried canceling after reading up on symptoms of what unit was doing. Loud roaring . RB"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hopewell, VA 23860

John P.

Job Details: 06/22/2023

CX complaint unit leak in water and only fills with hot water check unit found drain line backing up from House also found hot and cold reversed reverse water lines calibrated explained cycle selection and loading to customer unit now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Owings, MD 20736

Shane B.

Job Details: 06/22/2023

complaint is the Fc light being out again. i replaced it with preIDed part and all lights are now working. unit is working as desigend.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hopewell, VA 23860

John P.

Job Details: 06/22/2023

CX complaint unit making noise checked unit found noise coming from lower roller replaced roller and tensioner tested working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/22/2023

"REPLACED THE MAG AND TRANSFORMER AND LINE FUSES REPLACED A SET OF SWITCHES UNIT NOW STAYS POWERED ON AND WILL RUN BUT NO HEATING CX NEEDS TO GO SO I WILL ORDER THE SWITCHES AND RETURN WITH OTHER PARTS AND CALL TECH LINE IF THEY DON'T WORK AND SEE IF UNIT IS EVEN REPAIRABLE; ordrng 1 W11244494 (interlock) and 3 W10138793 (fuse)s, used 1 W11493414 (INTERLOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

John P.

Job Details: 06/22/2023

"Installed water valve and tubing tested working as designed; ordrng 1 W10823511 (Tubing JP/VS), used 1 W10823511 (Tubing JP/VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Towson, MD 21204

Emmanuel R.

Job Details: 06/22/2023

"Cs unit isnt draining, confirmed complaint found errorn codes f9e1 long drain fault.Inspected drain pump and found the wire are frayed and not making contact.Replaced lower harness and tested unit .Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Richmond, VA 23234

Chris B.

Job Details: 06/22/2023

cx comp unit will not power on insp unit conf cx comp found no voltage between blue and brown at p1 but 120 to ground at blue and 120 at brown to g unit will need cabinet therm w11224856 will need second man; ordrng 1 w11224856 (cav therm) and 1 LOOK (LOOK)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Finksburg, MD 21048

Brian R.

Job Details: 06/22/2023

replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Richmond, VA 23234

Chris B.

Job Details: 06/22/2023

cx comp toe kick will not lock into unit insp unit conf cx comp found bottom of cabinet a littlte misalighned realighned cabinet bracket attached toe kick and toe kick now clicks into place nice and staright unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/22/2023

"Installed new ignitor, started bake cycle, ignitor started glowing, gas valve opened, bake burner lit, oven is now working properly."

We serviced a

WHIRLPOOL OVEN

Model MET8885XW00

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/22/2023

cx denied service at this time. cx thought unit was covered. cx was unaware the unit was 10 years old since it is only 3 years since they have had it. the husband and wife were undecided what to do at the time. i advised them i would have to charge a service call to look at the unit today and they asked for more time to think about it. left a ty card.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Norfolk, VA 23502

Austin D.

Job Details: 06/22/2023

came out to resolve the issue. disassembled the unit as needed. replaced the lid and tested operation.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA0

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the sump assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, VA 23455

Austin D.

Job Details: 06/22/2023

repalced the hinges. tested operation. advsied cx if water forms in 24 hours to please call us back. cx agreed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Dundalk, MD 21222

Dustin F.

Job Details: 06/22/2023

"CX complaint: dryer wont workInspected unit, confirmed complaint: found only 11.3 and then randomly 18.1v comming out of 240v outlet. CX needs electrician."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Newport News, VA 23608

Orbie

Job Details: 06/22/2023

"cxc complaint unit not getting hot. verified complaint. found open element and TCO. replaced element and TCO, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chesapeake, VA 23324

Zachery R.

Job Details: 06/22/2023

"replaced parts. tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Gloucester Point, VA 23072

Orbie

Job Details: 06/22/2023

replaced cooktop and element. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Richmond, VA 23224

Chris B.

Job Details: 06/22/2023

cx compm unit doors will not alighn insp unit conf cx cmp found left dpoor hinge not alighned with door uniut will need left door hinge W10546298; ordrng 1 W10546298 (left rc door hinge)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gloucester, VA 23061

Orbie

Job Details: 06/22/2023

replaced control. tested unit. working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Richmond, VA 23236

Joseph D.

Job Details: 06/22/2023

replace failed element and TCO unit appears to have clogged venting outside advice customer to have professional HVAC clean venting unit now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near ,

Ken M.

Job Details: 06/22/2023

"Customer complaint is that the unit trips the breaker when using the oven. Unit inspected and found no obvious points of shorting. Elements and convection fan motor tested good, no shorts to the frame. Customer states that the issue occurs after the unit has been running for a few minutes. Possible issue in either the harness or control. Ordering both.; ordrng 1 W11548749 (control) and 1 W11529071 (harness, main)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Richmond, VA 23221

Chris B.

Job Details: 06/22/2023

replaced sump tested unit wroking as desighned

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FS2

Near Stafford, VA 22554

Robert W.

Job Details: 06/22/2023

"CX Complaint is the unit is arking, Inspected unit and found the bake element has failed causing unit to ark, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/22/2023

cx complaint is unit is leaking and flooding the floors. says all lines as well as drains seem good and no water under sink. tested and checked unit. unit would fill and run. motor has slight grinding sound and small drip. there was a trace of water under unit after letting it run a bit. cant pull unit as counter needs to be removed or trim work as very low floor and unit sitting below floor line. will order parts needed as well as advised cx to have unit out and ready for return. parts ordered and office will schedule.; ordrng 1 W11665769 (Sump n Motor) and 1 8269144A (Drain Hose.) and 1 Look (Look)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodsboro, MD 21798

Sal R.

Job Details: 06/22/2023

CX complain t is nthat the unit is leaking. I was able to access the diag mode and found a F0E2 error code. CX explained that the untin is leaking from under the unmit. I was able to remove the top and the rear panels and ran 2 auto test and a quick wash cycle. I found no evidanive of leak at the unit. I advised CX to have advised CX to move the unit to 2nd water supply in the home(unfished basement). and run to monitor if any leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS06

Near Severna Park, MD 21146

Alexander D.

Job Details: 06/22/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found optics are faulty. ordering optics. quoted cx 410.22, cx paid 300.22 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W10757851 (optics)"

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/22/2023

Cx complained the unit did not spin. Got half way into the diagnosis but have to reschedule for another date. The belt is broken. Unit needs new belt; schdld next appmnt for 6/27 TUE !

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Richmond, VA 23226

Joseph D.

Job Details: 06/22/2023

"When icemaker is cycled, it runs 1 time and then will not cycle again. Power is lost from main pcb j12 black to light blue with zero volts after fire icemaker. Main pcb is backordered ; ordrng 1 W11580234 (Pcb)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, VA 20152

Demonte S.

Job Details: 06/22/2023

Removed all Ice / Frost. Installed the Evaporator Cover. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Richmond, VA 23220

Chris B.

Job Details: 06/22/2023

cx denied service stated they will be replacing unit

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVB1

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/22/2023

"Cx complained of blinking lights. Inspected the unit and found that none of the buttons work and some just blink. The unit would not enter diagnostics, the start and cancel button do not work or light up. Unit needs new console. Service declined. Job complete; ordrng 1 WPW10175239 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/22/2023

"Cx complains that the unit shakes too much, inspected unit, ran test mode found an error code f0e3 unbalance .. the unti is uneven. so i level it. unti tested with"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Reston, VA 20191

Christian C.

Job Details: 06/22/2023

Cx complaint of ice on RC evap cover. Inspected unit found ice buildup on RC evap cover. Defrosted ice on evap. Found termistor reading open. Installed new thermistor. Cx paid in full.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Richmond, VA 23223

Chris B.

Job Details: 06/22/2023

cx comp unit will knock and rattle found obsrutcion in drum gasket removed obstruction tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Herndon, VA 20171

Christian C.

Job Details: 06/22/2023

"Cx complaint unit is not cooling in RC section. Inspected unit RC evap is frozen over. Defrosted evap. Tested thermistors in ice water. Tested RC compartment thermistor reading 7.06kohms. Tested RC evap thermistor reading 7.42kohms. Checked for uv dye near compressor and drier. None found. Checked RC evap for uv dye none found. Ordering RC evap fan and thermistors, and fan support. Will use drip tray on return.; ordrng 1 W11087438 (evap fan and thermistors) and 1 WPW10389152 (fan support)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chester, VA 23831

John P.

Job Details: 06/22/2023

CX complaint unit not making ice checked unit found error code E5.Quoted CX:W11658802 $152.16 Icemaker $110 Labor$15 Shipping $9.13 Tax

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Severn, MD 21144

Justin S.

Job Details: 06/22/2023

the unit is making a lot of noise in cycle. found the idler is making the noise. replaced the idler with vs and retested. the unit is now no longer making the noise. the unit is now ready; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/22/2023

Cx complaint unit making noise. Was able access unit and found no saved codes. Ran auto test and during agitation could hear noise. Spin produced a loud internal nosie from gearcase. Ordering parts and 2 call count. Spoke to VL and setting return for Fri 6/23/23; ordrng 1 W10721967 (splutch) and 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 06/22/2023

"storing errors 1-1, 2-1, 8-1, 7-6, unit continuously trying to drain. ordering control and motor, valves and capacitor; ordrng 1 W11603810 (control) and 1 W11210463 (valve) and 1 W10890624 (motor-drve) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Kent, VA 23124

Chris B.

Job Details: 06/22/2023

cx stated unit will not cool ionsp unit conf cx comp found big gap in fc door due to over storage in pizza comp of door advised cx of use and care and how to load uni torking as desighned

We serviced a

MAYTAG WASHER

Model MVWP475EW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/22/2023

Cx complaint unit not draining clothes and making noise. Was able to access unit and found no saved codes. Ran diagnositc and found just agitator moves and not basket. Removed agitator and found hub stripped and gearcase rusted and missing teeth. Quoted cx for repair and collected for service only as they do not want to repair. No further work needed

We serviced a

AMANA FREEZER

Model ART318FFDB10

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/22/2023

REPLACED THE FC GASKET AND CX ASKED ABOUT DOOR CUP BEING UNEVEN AND CASN'T PUT HANDS IN TO OPEN RC DOOR WHEN INSTALLERS STRAPPED UNIT IT WAS TOO TIGHT; ordrng 1 LW10680725 (dor-fip BLACK)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the drive motor and use the splutch and belt that were at home as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23838

John P.

Job Details: 06/22/2023

Cxs complaint microwave randomly not heating tested unit was unable to duplicate issue did find door had scratch and panel keypad is bubbling ordering needed parts; ordrng 1 W11184551 (Panel) and 1 W11173823 (Door) and 1 W11342846 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Bealeton, VA 22712

Robert W.

Job Details: 06/22/2023

"Cx Complaint is the unit is giving error code. Inspected unit and found error F7E1 tested unti and found unit isnt agitating or spinning, Found capactior is bad not allowing motor to get proper power, Replaced and tested unit is now working properly.; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Midlothian, VA 23112

John P.

Job Details: 06/22/2023

"Installed gearcase belt motor cam, hub, calibrated tested working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FZEM00

Near Hyattsville, MD 20783

Israel R.

Job Details: 06/22/2023

cx complained unit wasnt cooling in the regfrigerator. after inspecting i notcied ice and frost builld up in the fc evap return vents. defrost the ice from the vents. Now i can feel cold air coming to the RC and is returning into the FC compartment. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Charles City, VA 23030

Chris B.

Job Details: 06/22/2023

please call 804-305-5982 house on the left cx comp unit will not wash clothes insp unit conf cx comp found wash plate stripped and spinning freely on shaft teeth on shaft look good did remove wash plate unit will need wash plate W10752283 called office satted they are reshd for 6/27 with jp and office person ordered part W10752283; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Harrisburg, PA 17111

Cody H.

Job Details: 06/22/2023

"CX complains unit is freezing food in RC. CX is under manufacture warranty. Found unit to be 37*F in middle of RC. RC thermistor is reading correctly. CX has large items blocking the air flow of the cold air from going to the bottom. CX instructed to keep items away from damper and rear wall of RC to allow unit to flow cold air evenly. Unit is working as designed, no further work needed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/22/2023

dudley.hauser@gmail.com replace evap cover melted ice unit now blowing properly ceiling properly no other issues noted working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near East Riverdale, MD 20737

Israel R.

Job Details: 06/22/2023

Customer complaint unit is freezing food in the refrigerator. The freezer is packed and blocking air flow. I adviced the customer to lower the temp to one setting below recomended. Then she said the food start to spoil. Both refrigerator and Fc is cooling but i can see is freezing food in the refrigerator. The unit is cooling too much on recomended setting and not enough in one setting down. The unit is having run time issues. Recommended customer to move thing in the freezer and not to block vents to help circulate the air so it does not get pushed down the refrigerator. Ordering control and temperature sensor.; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (thermistor)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDB07

Near Powhatan, VA 23139

Joseph D.

Job Details: 06/22/2023

The4bags@yahoo.com replacement door damaged tinted unable to seal properly reordering door; ordrng 1 LW10680725 (Door black)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near McLean, VA 22101

Jason A.

Job Details: 06/22/2023

CX complaint FRIDGE FC temps inconsistent gets near zero then warms up to 14. Found bimetal mounted too close to cap line. Test fans & heater & damper working > JJ; saved tckt

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