Service History 427 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near York, PA 17402

Sal R.

Job Details: 06/28/2023

"CX complaint is that the unit is not dispensing water or ice. I foun d that the unit is making good ice. I attempted to dispense water and ice and found no movment or opperation form the ice/water pad. I was able to access and inspect the control and the pad and found a good secure connection. I attempted to enter diag and foun d that when holding down the 2 most left buttons on the UI the unit powered off and back on. I found no cooling concerns. Once in diag I was able to harvest in test 57 and fill the icemaker in test 45. I am orderign 1 pad (W10853387) , 1 UI control (W11387386), and 1 control board (W10843055). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11387386 (UI control pannel) and 1 W10853387 (pad) and 1 W10843055 (control board)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Falling Waters, WV 25419

Ken M.

Job Details: 06/28/2023

Valve and suspension replaced and calibrated. Unit tested and is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Oakton, VA 22124

Brian F.

Job Details: 06/28/2023

"Cx states screen not working, tested and confirmed, unit powers on and screen turns on, but is a blank white screen. Installed new UI panel, screen now working properly, tested all buttons and started cycle. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the unit will not run a cycle. Checked for stored error codes and found F7E4. Ran test cycle and while the unit shifted properly, it took it a few turns before it realized that it had shifted to spin and engaged the tub, could hear the occasional click as it tried to determine position. Unit got hung up after spinning. Inspection of the drive system found the gearcase has started to leak oil. Ordering gearcase, slider, and clutch. Suspension is weak, ordering suspension.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400156 (suspension)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/28/2023

"CX Concern of the unit making a rumbling noise, found internal noise in turntable motor .. ordering motor , coupler and ring; ordrng 1 W10642989 (motor) and 1 W11245707 (coupler) and 1 W11252182 (turntable ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Earlysville, VA 22936

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit making revving noises, intermittently losing cooling. Found service pointer W11634348 Rev B pertaining to issue. Ordering compressor based on service pointer recommendations. Requesting 2 count sealed system job.; ordrng 1 W11574734 (Compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS06

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/28/2023

Cx complained the unit did not make ice. Inspected the unit and found the heater is broken. The ice maker receives 120v but cannot cycle. Unit needs new ice maker. Serive declined. Job complete; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/28/2023

spoke with tech line when earriving light on in microwave tested aloowing door to self close off springs light went off complaint of when light is off and door is closed at night light comes back on tech line sr 7736734311 says inner door not the correct part nuber and has concerns about door choke on part number listed in notes advised to replace inner door with 9555 part number builder rep onsite and informed on next step; ordrng 1 W11639555 (inner door) and 1 W10359769 (foam) and 1 W11033422 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB02

Near Martinsburg, WV 25404

Ken M.

Job Details: 06/28/2023

"Customer complaint is that both compartments are thawing out and then refreezing. Inspection of the evaporator found a ball of ice in the corner and almost no frost pattern on the evaporator. Unit inspected for dye, but none found. Possible restriction or weak compressor. Ordering evaporator, condenser, compressor, and drier.; ordrng 1 W10836706 (evaporator) and 1 W11512423 (condenser) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, VA 20164

Christian C.

Job Details: 06/28/2023

"Cx complaint unit is not cooling properly. Inspected unit tested temps in FC section avg 15 and RC section avg 50. Ran test 3 both fans are working. Found condessor fan not running. Reseated connection and condensor fan is now working. Unit is pulling almost 3 amps. Ordering compressor, drier, and coupler. Cx did not want to keep unit plugged in. Unit is unplugged. SS repair 2 count; ordrng 1 W11557671 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11504416 (compressor coupler) and 1 W11506635 (access coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11506623 (drier coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Sterling, VA 20164

Christian C.

Job Details: 06/28/2023

Installed both RC doors and nameplate. Cx complaint handle is also scratched. Ordering both RC door handles.; ordrng 2 W10899551 (RC door handle)s

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Falls Church, VA 22043

Jason A.

Job Details: 06/28/2023

SR: 7736739421 CX complaint FRIDGE stopped cooling when they were out of town. Items in FC & RC spoiled. CX did not do anything except empty unit & unit started cooling. Too much that icecream was hard as a rock. Found unit normal temps & making ice. Ice is clumping. Record max / avg / min temps. RC evap cover connector & wire colors not matching the original. Ran test 40 & cooling test evap frost pattern & fans follow tech sheet. Called techline. TL recommend replacinng UI. CX does not trust fridge will cool & maintain temps & will be calling JA > JJ; ordrng 1 LOOK (LOOK - 2dataloggers FC & RC) and 1 W11585971 (Door UI)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near West Springfield, VA 22152

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F5E2 = Lock Failure. Cleared error code from the unit. Ran Service Diagnostics Test on the unit. Door locked. Unit finished Service Test with no issues. Cleared error code from the unit. I then started a normal cycle. Unit locked the door. Unit is working as Designed. Cx paid for the Service Call Only by check. Check is in the blue money bag. If the cx calls back order the Door Lock = W11565030.

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Oakton, VA 22124

Brian F.

Job Details: 06/28/2023

"Cx states oven shuts off when heating. Entered diagnostic mode, found saved f1e1 (oven ui failure), f1e0 (internal oven am failure), f6e9 (Oven appliance manager - lost communication (lower oven)), and f6e6 (Oven appliance manager - lost communication (main/upper oven)). Cleared errors, ran 350* bake, 375* and 400* convect bake, both ovens heated and held temps with no errors. Entered diagnostic mode, no errors. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Vienna, VA 22181

Brian F.

Job Details: 06/28/2023

"Cx states no cool in RC, was at room temp, FC cooling fine. Thermistors, bimetal, damper, evap fan, and heater all tested good. Found evap covered in ice, cleared evap, tested heater with meter, heater is good, was heating when running forced defrost. Called MR, recommended control board.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

WHIRLPOOL ICE MAKER

Model KRSF505ESS00

Near Winchester, VA 22601

Ezra M.

Job Details: 06/28/2023

"cooling concern in freezer. no food in freezer on arrival, internal temp reading 13 in drawer with thermal couple. full even frost pattern. rc temps at 39 between food. called and spoke to Nate with techline, after testing, advised replacing thermistor, then control if issue persistsSR#7736734878; ordrng 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Ronks, PA 17572

Justin L.

Job Details: 06/28/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/28/2023

"CX complaint: Makes noises randomly and GAsket wont stay on doorInspected unit, confirmed Door has waves and is warped, preventing gasket from seating correctly. Also confirmed Diffuser making loud noise when opperating. Unit needs new Stainless RC door and diffuser.; ordrng 1 LW11037738 (Stainless RC door) and 1 W11236851 (diffuser) and 1 W11223753 (nameplate) and 1 look (look)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EWH1

Near Alexandria, VA 22307

Davonte

Job Details: 06/28/2023

reploaced control unit working as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Red Lion, PA 17356

Sal R.

Job Details: 06/28/2023

"CX complaint is that the unit is not cooling in the RC. I found that the unti will need 1 defrost heater with evap harness (W11650661) due to broken connection at heater harness . Once the part is avalible, please have someone form the offiec call to set a return date.; ordrng 1 W11650661 (defrost heater with evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Reading, PA 19610

Justin L.

Job Details: 06/28/2023

Cx complaint unit not making ice. Was able to access unit and fo ice in mold. Jumped at t&h and icemaker chattered and kept pausing but eventually made it through and filled. Unit will need icemaker for repair. Ordering and once in office will need to set return; ordrng 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, VA 22152

Demonte S.

Job Details: 06/28/2023

Installed User Interface. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Columbia, MD 21046

Alexander D.

Job Details: 06/28/2023

"replaced sump asm. also found drain hose routed around the base causing kink. rerouted drain hose so its coming in thru the base. tested unit, no leaks at this time. unit is now working properly. cx paid remaining balance of 110.00 labor with check#2829"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 06/28/2023

"CX complains unit will not spin in any cycle. Unit showsF7e4-basket engagement failure.Ran unit through diagnostic test and found unit makes noise during agitation and when unit is supposed to be spinning unit agitater is spinning faster than the basket. Inspected under unit and found unit gearcase had failed. When trying to activate components unit froze and stopped responding. Unit took about 5 mins after being unplugged and plugged back in to respond again. Unit will need gearcase, clutch, rotor, stator, slider, and control for return visit. Return to be scheduled by office when all parts are apporved and arrive. washplate was seized on ordering washplate incase it needs replaced. CX EMAIL CONFIRMED. 2XL needed for gearcase; ordrng 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 2 W10754448 (clutch)s and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2.

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/28/2023

cx complaint unit is making a thumping noise. inspected unit and found a build up of lint on blower wheel. was able to clean the lint off and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22315

Davonte

Job Details: 06/28/2023

cx complained unit was making squeaky noise when opening and closing unit. confirmed cx complaint. adjusted doors unit is now working as should.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Harrisonville, PA 17228

Andrew S.

Job Details: 06/28/2023

Cx complaint is that the display is not working. Upon arrival I found that the display is only illuminating a small portion and is unreadable. I was able to access and replace the control panel. I then repowered the unit and found that it si now functioning as intended. Job complete; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS

Near York, PA 17403

Sal R.

Job Details: 06/28/2023

CX complaint was that the drwer was not secure to the unit. I found that the screws for the warming draw were not installed making the draw to fall. I was able to secure the draw with screws and unit test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW8

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/28/2023

cx says unit is in warrenty but could not provide receipt. cx did not want to for service call. cx to call WP and find warrenty

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Sinking Spring, PA 19608

Justin L.

Job Details: 06/28/2023

Cx complaint unit not working properly. Was able to access unit and found no saved parts. Ran unit and went through no issues. Had cx attempt cycle but cx was having issues. Instructed cx how to properly operate unit. Unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY01

Near Chantilly, VA 20152

Richard B.

Job Details: 06/28/2023

"CX complant. No water and ice door issues. Prior diagnosis found unit needs ice door motor and water filter head, Installed and tested unit. Working as designed. No leaks. Job completed. RB"

We serviced a

WHIRLPOOL DISHWASHER

Model kdfe204kps0

Near Yorktown, VA 23692

Justin W.

Job Details: 06/28/2023

arrived to find cx has extended warranty through whirlpool. while in home cx called whirlpool and i personally heard whirlpool has them in their system according to office and policy unless cx would like to pay we would need to be dispatched under warranty.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/28/2023

"customer stated tht the unit had frost in the fzr at the top of the door. fnd no frost on day of service, but the humidity control was off.. turn on the humidity control to prevent issue. also the unit has a torn ff door gasket... need part...; ordrng 1 W10830162 (gasket-fip)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Martinsburg, WV 25405

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the unit is frosting in the freezer, not cooling properly. Found that the left top corner of the door gasket is not closing to the cabinet and the door is sitting to low. Washer moved from the top of the fresh food door to under the freezer door and gap closed. Door is now sealing properly. Customer had items pushed back against the intake vents, recommended keeping this area open. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Williamsburg, VA 23188

Orbie

Job Details: 06/28/2023

"cx complaint unit out of balance. checked unit found F0E5. ran unit through test mode, passed all tests, suspension good as well. appears to be working as designed but advised cx to monitor future operation of unit and to call back if problem persists."

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit was squeeling during operation. verified issue, relaced the idler, unit cks ok.."

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Purcellville, VA 20132

Ricky E.

Job Details: 06/28/2023

"customer stated that the unit stopped midcycle with no power. verified issue and fnd power to the unit, but not the control. fnd nothing through the harness fuse, fnd a broke wire on the fuse itself.. need part...; ordrng 1 w11397505 (inline fuse) and 1 w11572097 (control) and 1 w11213034 (harness) and 1 look/look (look/look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL206EPA00

Near Alexandria, VA 22307

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Ice Maker is Leaking Water. Checked the Refrigerator Ice Maker. Ice Maker mold is leaking water into the Ice Bin. Installed Ice Maker that the cx had ordered. Tested the Ice Maker. Ice Maker Filled and isn't leaking Water. Unit is working as Designed. Cx paid for labor by Card. Cx paid in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Yorktown, VA 23692

Justin W.

Job Details: 06/28/2023

cx complaint noise issue. checked unit in test 3 to find damper making noise.replaced damper and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Walkersville, MD 21793

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not making ice properly, inspectred unit, the Rc temp 46 degrees, Fc temp 2 degrees, fan cks ok, fan box cks ok.. air flow on ice box is bad, order parts; ordrng 1 W11087438 (motor-evap) and 1 w11429989 (solenoid)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Williamsburg, VA 23188

Orbie

Job Details: 06/28/2023

cx complaint unit loud. checked unit verified cx complaint. found blower wheel stripped on motor. ordering parts needed for repair.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/28/2023

"E5 IM error code. On test 3, air baffle is closed on 1 and open on 2 which is opposite of whats in tech sheet. Rest unit at receptacle and now no IM error codes. Called WPTL SR7736742467 Went over my findings. Ordering dispenser UI and IM per WPTL. Cannot reschedule due to SO part; ordrng 1 W11658802 (IM) and 1 W11636543 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near ,

Julian H.

Job Details: 06/28/2023

8002531301CX complaint about unit's mullion not flapping grill not in position & door switch not closing explained that unit was registered on 2019 CX showed me that it was sold to her last yr as new gave her phone #went to replaced mullion & found it broken on the box put old mullion back together screws from pivot bracket loose put them back together adjust grill CX PAID FOR SVC CALL IN CASH

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Newport News, VA 23604

Justin W.

Job Details: 06/28/2023

cx complaint unit making odd noise. checked unit to find error code f6e3. checked unit to find rotor bolt backed off and was on floor. installed bolt with loctite. tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Williamsburg, VA 23188

Orbie

Job Details: 06/28/2023

"replaced all parts. tested unit appears to be working as designed, verified no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Ocean City, MD 21842

Michael E.

Job Details: 06/28/2023

"CX complaint: IM stops intermitantly. Tedsted and verified complaint. Sometimes IM makes 1 batch per day and sometimes every couple hours. I replaced the IM, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, MD 21037

Dustin F.

Job Details: 06/28/2023

"Replaced both hoses and tested unit, unit now drains well and operates as intended."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Belcamp, MD 21017

Neil H.

Job Details: 06/28/2023

FAE4 WATER INLET AND NEW SUMP MOTOR NEEDED; ordrng 1 W11535094 (Whirlpool Dishwasher Water Inlet)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/28/2023

"cx complaint of fire damage and unit will not bake, called techline, spoke with kurt sr#7736738148. documented evidence of no fire damage. replaced igniter, tested, unit still not baking. come to find defective spark module. ordering spark module and control to complete repair.; ordrng 1 W11542180 (control) and 1 W10898291 (module-spk)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashland, VA 23005

Thomas B.

Job Details: 06/28/2023

Cx complaint unit is not working properly inspected unit removed and replaced the console tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Olney, MD 20832

Julian H.

Job Details: 06/28/2023

replaced control board tested & working

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/28/2023

"cx complaint no display. checked unit, come to find wires not secure to ui, secured wires, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/28/2023

upon arrival cx stated they do not want door replaced.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS00

Near Annapolis, MD 21409

Dustin F.

Job Details: 06/28/2023

"CX complaint: control ui buttons unresponsive and stuff in RC freezingInspected unit, confirmed CX complaint. ui unresponsive and damper door getting stuck, quoted CX for entire repair. they want to just pay svc fee RN and go over options."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22601

Ezra M.

Job Details: 06/28/2023

"installed new fc door, verified dispenser operation, not dispensing properly, very low pressure, verified resevoir not frozen, no change with filter removed. ordering inlet and dual valves and filter housing. unable to level unit due to hitting cabinets above.; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mechanicsville, MD 20659

Leon

Job Details: 06/28/2023

cx had questions about the hot and cold water on unit answer temp questions and pressure and made sure they both worked great cx had no more questions after i left

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rockville, MD 20854

Roberto I.

Job Details: 06/28/2023

"Replaced single inlet valve and water tube, dispenser tested ok. Cx had a new complaint about a cosmetic issue on the Rc door. Confirmed stains on Rc door, near top hinges. Tried to remove/polish the stain with no luck. Ordering Rc door LW11091610 and nameplate W11223753.; ordrng 1 LW11091610 (Rc door) and 1 W11223753 (nameplate)"

We serviced a

JENN-AIR COOKTOP

Model JIC4430XB0

Near Chambersburg, PA 17202

Bernard M.

Job Details: 06/28/2023

"Cx complaint unit displays F47 error code. Error is miscommunication between UI and power supply. The 2 left burners are still functional. The 2 right display error code. Gave cx quote for module and display of $1,144.61and cx paid in full. Ordering parts, once available contact cx to reschedule; ordrng 1 W10857232 (module) and 1 WPW10396615 (display board)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS04

Near Chambersburg, PA 17202

Bernard M.

Job Details: 06/28/2023

"Assisted AS, unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mercersburg, PA 17236

Andrew S.

Job Details: 06/28/2023

Cx complaint is that the unit is leaking from the ice maker and there is no water dispensing from the door. Upon arrival I found that the unit is dispensing water but it is a trickle. I removed the filter and ran the dispenser again and found that it did not make a difference in the pressure. I am ordering the valves and filter housing. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10865826 (Valve) and 1 WPW10341329 (Dual Valve) and 1 W11194438 (Filter Housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/28/2023

"cx complaint door loose , found right spring seperated and plastic bushing cracked , ordering hinges; ordrng 1 W11573703 (hinge left) and 1 W11573702 (hinge right)"

We serviced a

KITCHENAID ICE MAKER

Model KRFF507HPS02

Near Bethesda, MD 20816

Sherwood

Job Details: 06/28/2023

cx complaint not making ice. arrived and found IM thermistor didnt have correct reading.m i also checked both rc & fc temps are good. as well as ice box thermistor readings. ordering IM with thermistor.; ordrng 1 W11658802 (im)

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Washington, DC 20002

Samuel R.

Job Details: 06/28/2023

replaced control and unit did not work.tried contacting techline and no answer for 30mins.need to try again in the morining.send as shop job; snapped 2 QuickPics

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/28/2023

Installed lvel sensor and latch. tested unit is detecting detergent level and latch is locking with out displaying error code. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Kensington, MD 20895

Sherwood

Job Details: 06/28/2023

cx complaint nothing works. arrived and did confrim door switch and rod are damaged. rod is damaged and not allowing switch to be press indicating door closure so unit starts then c uts off also light is staying on.; ordrng 1 WP9757262 (door switch) and 1 w10273192 (door switch rod)

We serviced a

WHIRLPOOL DISPOSERS

Model KCDS075T2

Near Annapolis, MD 21409

Dustin F.

Job Details: 06/28/2023

"Replace Garbage disposal per previous tech, tested unit, confirmed function and no leaks present."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/28/2023

Replaced capacitor and tested unit. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24HM01

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/28/2023

"Adjusted rh switch housing , tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Laurel, MD 20724

Alexander D.

Job Details: 06/28/2023

replaced control. calibration and autotest completed properly. unit is now working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Washington, DC 20010

Samuel R.

Job Details: 06/28/2023

cx complaint unit is not cooling in fridge section.inspected unit and could confirm.founf upper fridg rc to be 53 and lower part of rc to be 40.further test found fan to not come on.thermister checked in range.per techline want us to change board W11093037 which is no longer avalible #7736740290

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT02

Near Bowie, MD 20720

Alexander D.

Job Details: 06/28/2023

"cx complaint getting condensation dripping from ducts in rc. inspected unit and verified complaint. drain isnt clogged, doors are sealing all the way around found bottom of cabinet dented outward so theres a gap in bottom rail. gap isnt that big so i filled it with silicone. advised cx to monitor and call back if still getting condensation. if cx calls back we will need to call techline and put unit up for review"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Potomac, MD 20854

Roberto I.

Job Details: 06/28/2023

"CX complaint water leak from right front bottom corner. Confirmed signs pf water leak inside the cabinet on lrft front corner. Ran diag, no errors. Ran a test cycle and then tested the fabric softener, the water seemed to be overflowing from the dispenser. Ordering dispenser W11569112, bezel W11550898 and inlet valve W11595805.; ordrng 1 W11550898 (bezel) and 1 W11569112 (fabric softner dispenser) and 1 W11595805 (inlet valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/28/2023

"CX Concern the unit had a burning smell , found burnt capacitor where the the red wire is connected .. contatcted wpl techline sr#7736737114 auth#w17lty0wpl1unit needs hv transformer, diode and capacitor; ordrng 1 W10850446 (capacitor) and 1 W11545872 (transformer) and 1 W11256462 (diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Prince George, VA 23875

John P.

Job Details: 06/28/2023

advised cx to no block vent n ff compartment also advised water from dispenser will not be cold

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/28/2023

cx complaint the unit is frosting up in the fridge. checked the unit and found that the door was not closing al the way. had to adjust the top hinge to get the gasket to fully seal. unit is running as designed.

We serviced a

JENNAIR RANGE

Model PRG3610NP

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/28/2023

"Cx complained the units burner would click non stop. Inspected rthe unit and found with the power on, the front middle burner will spark continuously. Unit needs new re ignition and switch ignitor.; ordrng 1 WP73001323 (re ignition 231.54) and 1 WP73001321 (switch ignitor 78.13)"

We serviced a

WHIRLPOOL OVEN

Model WFG371LVQ1

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/28/2023

"Cx complained the units light would not go off. Inspected the unit and found that after contractors pushed the oven to the wall, the rear panel came in contact with the oven light sockets black wire which caused a spark and damaged the control. Unit needs new control; ordrng 1 WPW10424330 (control)"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 06/28/2023

cx could not locate unit

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashland, VA 23005

Thomas B.

Job Details: 06/28/2023

Cx complaint unit is not working properly inspected unit found the smell the cx is smelling is the new oven smell ran up to 475 for 30 mins to burn off the smells unit working as designed called whirlpool safety SR 7736712373

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Arnold, MD 21012

Dustin F.

Job Details: 06/28/2023

"Upon Arrival, rang ring doorbell and was informed by CX via ring that he tried to cancel appointment but couldnt figure out how. no work was done no charges needed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lewes, DE 19958

Taylor F.

Job Details: 06/28/2023

Cx complaint is unit off balance when washing sheets and blankets. Found the washer working as designed. Unit spins perfectly with nothing in it. Doesnt shake at all. Replaced the suspension just incase one of them was defective and the issue only happened with a heavy load. Explained use and care to the cx and how to wash sheets/blankets for the best performance. Unit is working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Jarrettsville, MD 21084

Drew B.

Job Details: 06/28/2023

cx complaint that unit is leaking at times and it looks like its overlimping the frontleft of the tub ring. and when in test mode foudn the unit to cut out everyt ime before drain in test cycle and when i tested the unit manually the unit worked fine.. ordering control and tub ring call to rechd; ordrng 1 W11608058 (control) and 1 W11550886 (tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manassas, VA 20111

Robert W.

Job Details: 06/28/2023

"CX Complaint is there is moisture in the RC. Inspected unit and found the door gasket not sealing properly and is allowing warm air in RC, Sealed and tested unit is working properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ08

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/28/2023

Per previous diag I was able to access and replace the control. I then replace the bulb with on that the cx had supplied. I repowered the unit and found that the light is now functioning as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Broadway, VA 22815

Eric F.

Job Details: 06/28/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC307KSS05

Near Arnold, MD 21012

Dustin F.

Job Details: 06/28/2023

"Upon arrival, spoke to CX and went over OOW pricing, Cx respectfully declined service. didnt understand charges, no work done no charges needed."

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/28/2023

Replace inlet valve and started clean cycle for customer unit working properly no issues detected explain again to customer that he will need to run the clean cycle when the clean light comes on

We serviced a

MAYTAG DRYER

Model MED3100DW1

Near Ashland, VA 23005

Thomas B.

Job Details: 06/28/2023

Cx complaint unit is not working properly inspected unit door sent is the outer door need the inner door assy reordering ; ordrng 1 W11465962 (Inner door assy)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC6

Near Arlington, VA 22205

Jason A.

Job Details: 06/28/2023

CX complaint WASHER noisey & shakes during spin. Found unit is not level - leaning to the right badly & F0E5 error code. Tub is wobbly. Checked tub nut & rotor screws are tight. _ 2CountTubGearcse > JJ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 W10909670 (tub nut) and 1 LOOK (LOOK _ 2CountTubGearcse)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Ashburn, VA 20147

Christian C.

Job Details: 06/28/2023

Cx complaint unit is leaking oil into clothing. Inspected unit no errors stored. Ran through diag cycle whenever unit agitates or spins I can hear a grinding noise. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Ashburn, VA 20147

Christian C.

Job Details: 06/28/2023

Cx complaint IM is not working. Inspected unit jumped T&H and IM cycled maybe 1/4 of the way through then got stuck. Fill tube is clear. Ordering IM. Cx paid in full.; ordrng 1 WPW10300024 (ice maker)

We serviced a

WHIRLPOOL FREEZER

Model Wrx986sihz00

Near Sterling, VA 20165

Christian C.

Job Details: 06/28/2023

Cx complaint unit is leaking ice in the FC section. Inspected unit found drain tube clogged. Defrosted ice. Installed new drain tube. Cx paid in full.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Frederick, MD 21702

Ricardo S.

Job Details: 06/28/2023

New home .. the cooktop has some scratches.. burners and grates are fine.. order cooktop assy; ordrng 1 W11209819 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/28/2023

Cx complaint unit isn't cooling properly. Checked temps and found RC at 40 and FC at 31. The evap has full frost pattern but is light. Found the discharge line on compressor has small leak. Spoke with DB and he said to order compressor and suction tube and will use drier on return. Once parts are in contact cx to reschedule; ordrng 1 W11370574 (compressor) and 1 W11506460 (suction tube)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Brandywine, MD 20613

Leon

Job Details: 06/28/2023

replaced water valve tested unit no leaks water pressure was much better

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/28/2023

"cx complaint not draining, found unit needs heater update, found f9e1 pump stalls after running then cools down and restsrts, needs pump replaced but nknown issue for this serial range, cx wants to contact customer care, left heater at house for update, ordering pump .... try fro RL only; ordrng 1 W11412291 (pump) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model gb2fhdxws04

Near Reston, VA 20190

Jason A.

Job Details: 06/28/2023

CX complaint FRIDGE water leaks from ice block in FC. Cleared all ice & replaced drain with ptrap. Test defrost htr works & water drain completely S38253 > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/28/2023

"cx complaint no water no ice, found valve buzzing, removed filter still buzzing, found reservior frozen again found small air leak around previous seals, resealed air tower adding velaro seal to front, tested all ops ok; ordrng 1 212643 (sealer-gum RL VS), used 1 212643 (permagum RL VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near La Plata, MD 20646

Leon

Job Details: 06/28/2023

cx wanted to reschedule due to timing error cx thought she was schedule between 8-10 cx said he had alot of people oven in the kitchen area; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/28/2023

"Cx complained the unit has hollow ice cubes and of gasket issues. Inspected the unit and found that the door was open on the left side of the freezer door. Screwed the screw in and now the rail can pull the door closed fully. Cx says the dispenser is slowly. Removed filter and it dispenses with pressure. Cx will change filter. If they call back, order filter housing. Job complete; ordrng 1 W10844267 (filter housing)"

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