Service History 426 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/28/2023

Unit was thawed. Green heater wire not seated in connector. Reseated wire and tested unit and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/28/2023

per notes installed left and right hinge dispenser and control diag confirmed door properly supported and dispesner opening rinse aide dispensing small bubbles at end of diag no soap in tray

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs588f1hz00

Near Harrisonburg, VA 22801

Eric F.

Job Details: 06/28/2023

"Confirmed cx complaint unit wires severed on freezer door. Quoted cx for new freezer door. Cx to take 30 days, likely not pursuing repair.; ordrng 1 LW11037733 (dor-fip)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millville, DE

Taylor F.

Job Details: 06/28/2023

"Cx complaint is unit not heating on the oven. Tested inspected and verifed complaint. Found the spark module board to be defective and not energizing the ignitors. Ordering board, board is in stock but cx has scheduling conflicts and could not commit to a date at this time.; ordrng 1 W11162730 (module-spk)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Washington, DC 20007

Shawn D.

Job Details: 06/28/2023

"cx compalint unit is not cooling right stays at 50. inspected unit confimred temps, checked frost pattern and has ice ball low charge, amps is .39. gave cx quote and infomred him i cannot not gurantee repair and understands. collected for service fee and cx wants to call whirlpool to see if they will pay for repair; ordrng 1 W11507067 (evap 108.36) and 1 W11125124 (compressor 381.45) and 1 WPW10143759 (uv drier 19.10) and 1 W11506635 (coupler 20.50)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Frankford, DE 19945

Taylor F.

Job Details: 06/28/2023

Cx complaint is unit has condensation building up on the mulian strip at the top of the FC gasket. Found an air gap between the liner and metal mulian causing air to cool the mulian and cause condensation. Sealed gap with white silicone and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/28/2023

"cx complaint unit leaking still, called techline, spoke with , advised that we have already raised front feet, replaced lower spray arm, gasket, door seal, vent wax motor, acu, and dispenser. cx switched from powder with gel pods to strictly powder pods. ran unit with clear door. was advised to get cx to run unit with affresh tabs then run quick cycle with no dishes in unit and moniotr for leak. austinsr#7736632229; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf555sdfz16

Near Frankford, DE 19945

Taylor F.

Job Details: 06/28/2023

Cx complaint is damage on both doors. Tested inspected and verifed complaint. Documented damage and ordering door. Unable to rescheudle at this time. Informed cx to inspect door before calling to schedule.; ordrng 1 W11435344 (door) and 1 W11435343 (door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Brian F.

Job Details: 06/28/2023

"Cx states no ice or water, tested and confirmed. Found replace filter light on, installed new filter provided by cx. Still no water, pulled unit, found water supply hose kinked, repositioned hose and reinstalled unit tested, water now dispensing, ice maker filled. Leveled unit, unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Silver Spring, MD 20906

Israel R.

Job Details: 06/28/2023

Installed new ice maker and dispenser UI. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Poquoson, VA 23662

Justin W.

Job Details: 06/28/2023

"cx complaint unit not washing dishes properly. checked unit to find error codes f9e1,f10e2. noticed drain hose was to short and was connected to secondary hose. notified cx this is not proper and would need the longer hose installed prior to further diagnosing. cx to fix installation once longer hose arrives. unit working as designed; ordrng 1 w11381654 (longer drain hose) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Reston, VA 20190

Jason A.

Job Details: 06/28/2023

CX complaint FRIDGE noise. Replaced damper & test 3 to check for operation & airflow > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, VA 20120

Richard B.

Job Details: 06/28/2023

"CX complant. No ice and water . Prior diagnosis found unit needs resivoir and dual valve. Installed both and tested unit. Water dispensing correctly . Job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KECD867XBL00

Near Glenwood, MD 21738

Robert L.

Job Details: 06/28/2023

"cx complaint spilled and switch got stuck on, confirmed fan switch shorted, replaced fan switch from pre-id, tested all ops ok, collected $273.98 amex cx paid in full"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/28/2023

"Cx said after reset, the unit works as designed."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Stafford, VA 22554

Tanner B.

Job Details: 06/28/2023

"Found f6e2 error , replaced the control and console . Tested unit . Recommened cx to clean dryer vent .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/28/2023

23f. Fc37f rcSr#7736735949Cx complaint of freezer warming. Did confirm no leaks in evap or compressor compartment. Calped techline and was informed it is a free floating restriction and to come out and replace drier and blow system out with nitro.; ordrng 1 WPW10143759 (Drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hyattsville, MD 20781

Samuel R.

Job Details: 06/28/2023

cx complaint unit is not making ice and water flow is weak.inspected unit and could confirm.found filter be bad replaced filter and got good water flow.tested ice maker and got error e5 ice maker would not even pass service test.unit will need a new ice maker W11658802 special order ; ordrng 1 W11658802 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Poquoson, VA 23662

Justin W.

Job Details: 06/28/2023

cx complaint ui not working properly again. replaced ui part covered Rop1y called to confirm part replaced was previously used. charge cx 45 labor and 120 diagnostics. cx PIF with check tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23231

Chris B.

Job Details: 06/28/2023

cx comp unit will not cool and is loud insp unit conf cx comp found comp locked and humming and very hot to touch unit will need compressor and evap due to no cool ordering evap and compressor 3 count sealed system job wnedsay the 5th; ordrng 1 W11546692 (evap) and 1 W11370574 (compressor) and 1 4387444 (evap kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Aldie, VA 20105

Richard B.

Job Details: 06/28/2023

"CX complant, Fridge not cooling , Inspected unit and found unit pulled out, Cycled power and unit turns on but no frost pattern. Unit blowing cool air but not cold at all. Will need two count sealed system work. Compressor , dryer and stub. CX paying service call only . Collecting 514.94 total for three tckets. check 1682. CX paid in full 692396, 692399and 692398 . RB; ordrng 1 wpw1050886 (compressor 493.54) and 1 wpw10913906 (stub 20.50) and 1 w10143759 (dryer 19.19)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Reston, VA 20190

Jason A.

Job Details: 06/28/2023

K17KDF0LPL1 - CX complaint FRIDGE not cooling. Found FC & RC lights are on & water spots on wood floor. RC temps are cool. Pantry control & harness in door sitting in water & corroded. See SDpics. Pantry harness to cabinet has a break. RC evap pan is warped. Controls functions are non-responsive due to short. Parts OOS. ALL PARTS JJ ORDERED HAVE TO BE INSTALLED. Returning tech: Upload photo of RC evap & check for corrosion & mastic condition > JJ; ordrng 1 W10815669 (L pantry door SS) and 1 W11457241 (RC evap pan) and 1 W11170612 (pantry harness) and 1 W10804160 (LED driver) and 1 WPW10675033 (Main Control ACU) and 1 WPW10624574 (Pwr supply)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Bowie, MD 20715

Shane B.

Job Details: 06/28/2023

"cx complaint is the unit niot dispensing detergent and running for excessive amount of time. cx said they started unit before going to bed and in the moring unit still showed 24min left unit was steaming hot but had no water in it. cx said heater beign stuck on has happened once, dispensor issue has happened several times. i found no saved codes. drip tray is clean. i ran the service cycle with no issues. terminal box is wired correctly and supplying 121vac. dispensor worked. i called techline to document, they had me ohms out heater (12ohms, in spec) and vent (1.1k ohms, in spec). they advised replacing the contorl and dispensor. SR#7736735444. documented with safety dept. SR#7736717870. ordering parts. schedule when available.; ordrng 1 W11412300 (dispensor) and 1 W11672039 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23237

John P.

Job Details: 06/28/2023

"cx say f1e1 error code, verifed code per tech sheet orderoing control and seal due to water leaking around door.; ordrng 1 W11506012 (control) and 1 W11483553 (seal)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Ashburn, VA 20148

Richard B.

Job Details: 06/28/2023

"CX complant. Dryer not working, Prior diagnosis found unit needs console , control . Installed console and tested unit. Dryer working as designed. All buttons responsive , Advised CXX buttons are touch sensetive and not push buttons. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Fallston, MD 21047

Neil H.

Job Details: 06/28/2023

REPLACED ALL 3 DOOR GASKETS UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Chester, VA 23831

Chris B.

Job Details: 06/28/2023

cx comp unit broil will start turn red then not cut off and not cut back on insp unit set unit to 350 broil found elm to get red hot and flash on and off unit got to 350 no problem then set unit to bake 350 bake elm got red hot and flash on and off as desighned unit is deff working as desighned cx stated it will not cook good did temp calibration test found unit go down to 334 then 370 then 336 then 369 then 333 then 369 called tech line spoke with butch cx then satted she cooks bisciuts on foil pan advised cx to use dark pan sr#7736740777

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near North Bethesda, MD 20852

Roberto I.

Job Details: 06/28/2023

"CX complaint loud dryer during cycle.Tested, unit, confirmed noise from rollers and idler pulley. Ordering idler pulley WP691366 and roller kit 349241T. Collected $155.47, balance due $125. Return visit 6/30/23Collected $155.47, balance due $155; ordrng 1 WP691366 (idler pulley) and 1 349241T (roller kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Washington, DC 20002

Samuel R.

Job Details: 06/28/2023

replaced door and tested unit and now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBWH00

Near Phoenix, MD 21131

Neil H.

Job Details: 06/28/2023

"WHEN I ARRIVED CX INFORMED ME THAT THE UNIT IS WARMING UP AND NOW NO FREEZING OD RC EVAP NO FROST PATTERN AT ALL AND UNIT MAKING STRANGE NOISES WHEN UNIT RUNNING HE ALSO SAID THAT HEAT GUN WAS LEFT IN THE RC AND CAUSED EVAP COVER TO MELT S.S. NEEDED AT THIS POINT WITH THE CURRENT ISSUES UNIT HAVING; ordrng 1 WPW10608485 (evaporator) and 1 W10276644 (compressor) and 1 WPW10608485 (evaporator) and 1 WPW10364560 (Whirlpool Refrigerator Refrigerant Solenoid), used 3 LOOK (S.S. TECH NEEDED) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 06/28/2023

Cx states at the end of half the cycles the unit shows F9E1 error code. Cx provided a prinout of all cycles that have been run. Was able to access unit and found FAE2 and F9E1 error. Ran diagnostic and went through with no issues but there was excessive suds in bottom of unit. Ran unit on quick wash with distilled vinegar to help break down. Contacted techline and spoke to ED SR#7736738025 swap out drain pump and dispenser to correct the issue. Ordering parts and once we have the P&L office will need to set return visit; ordrng 1 W11412291 (drain pump) and 1 W11412300 (dispenser)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/28/2023

Cx complaint unit is not working properly inspected unit found fills and drain no washing ordering the sump motor assy; ordrng 1 W11613480 (Wash Pump Assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 06/28/2023

"Replaced parts, ran test#4 triple valve works ok, good frost pattern.. unit cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, DE 19970

Michael E.

Job Details: 06/28/2023

Replaced the IB fan and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/28/2023

"Replaced parts, unit tested and water dispenser works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/28/2023

"replaced acu and heater, tested, unit displaying f8e2 long drain, and f9e1. advised cx part on fbo and they will be contacted for return visit. also to have drain hose routed along bottom of cabinet.; ordrng 1 W11613480 (sump&pump) and 1 W10876537 (drain pump)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Germantown, MD 20876

Ricardo S.

Job Details: 06/28/2023

CX C ANCELLED THE APPOINTMENT

We serviced a

WHIRLPOOL HOOD

Model WVW51UC6FS3

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/28/2023

customer stated since last vist with workorder built incorrectly light having been working and rather than tear the unuit down agin she wants to see if it will happen again tested spring not sticking and lights responding

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near Rockville, MD 20854

Roberto I.

Job Details: 06/28/2023

"Cx complaint LF burner not lighting, LR burner has delay on lighting. Confirmed both complaints. The LR burner has a bad igniter that is sparking ib diagonal. The LF burner has a bad ignition switch and also a bad igniter. Ordering LF burner WP7505P33960. Pre id switch and LR burner to be installed on return.Return visit 7/10/23; ordrng 1 WP7505P33960 (LF burner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Delmar, DE 19940

Taylor F.

Job Details: 06/28/2023

"Cx complaint is unit not cooling proeprly. Tested inspected and verifed complaint. Found the evap to have a partial frost pattern, also corrected IM in FC for cx so drawers close properly. Had a low side pressure of 0 and could not get a high side pressure due to a defective schrader valve. I believe the compressor is either not pumping hard enough or the compressor was not filled properly from previous repair. Ordering compressor and dye drier, called office and rescheduled for 7/7/23.; ordrng 1 w11574734 (compressor) and 1 W10143759 (drier (service))"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS3

Near North Potomac, MD 20878

Roberto I.

Job Details: 06/28/2023

"CX complaint circuit breaker trips when oven on.Tested unit by running a bake cycle, found delay on lighting and gas smell. The circuit breaker tripped after burner lighting. Removed oven bottom, found igniter too far from the burner. Bent the igniter bracket and made it parallel with the burner. Ran bake again, the burner lighted quickly, but the circuit breaker tripped again. Plugged unit in a different outlet/circuit, the burner lighted, but the breaker didn't trip anymore and the oven completed the preheat. Cx needs circuit breaker replacement."

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ03

Near University Park, MD 20782

Samuel R.

Job Details: 06/28/2023

cx complaint unit is leaking.inspected unit and could confirm cx complaint.found inlet valve to be stuck open.replaced water valve and tested unit now working properly

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Zachery R.

Job Details: 06/28/2023

"cx complaint unit making scrapping sound, verified issue, come to find warped side panel, tried adjusting panel, unit is no longer scrapping but side panel is still, ordering side panel to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11233548 (panel)"

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model CET9100GQ2

Near Washington, DC 20009

Shawn D.

Job Details: 06/28/2023

"cx complaint dryer not working after repair. inspected washer and recieved f22 error code. checked sensor and sensor checked out good, checked main control and found loose connection. fixed connection, cleared error code and unit is now working."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Poquoson, VA 23662

Justin W.

Job Details: 06/28/2023

"cx complaint unit collects water on top of fc door. checked to find gap in liner and separator between fc and rc seems warped. used sealant to seal gap. called techline spoke to Andrew sr7736737190reordering sealant to replenish v/s.; ordrng 1 482338 (silicone sealant jw vs) and 1 look (look), used 1 482338 (silicone sealant jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Severn, MD 21144

Alexander D.

Job Details: 06/28/2023

"cx complaint unit didnt finish spinning out last cycle and left some water in the tub after unit stopped powering on all together, cx said she could lock and unlock the control still but still couldnt get other buttons to respond. unit unplugged upon arrival. plugged unit in and found control locked. unlocked control and console started working. ran diagnostics. have f8e1 error stored, found shutoff valves closed so error is more than likely from starting cycle without opening valves one time. ran test cycle and it completed properly. advised cx issue with unresponsive buttons except control lock is an issue with main control. quoted 480.47, cx paid 120 service call and declined repair. advised cx service call is covered for 30days. if cx calls back, send tech with control(W11550649)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Washington, DC 20016

Sherwood

Job Details: 06/28/2023

cx complaint not starting. arrived today installed the part that was ordered. tested button and ran service diag after install. no error codes found. this repair is complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Finksburg, MD 21048

Justin S.

Job Details: 06/28/2023

cx says the unit si not going into the final spin. the control cap and motor were just replaced on this unit for this issue. found the unit is filling draining agitating and spinning good in manual test cycle. found a f7e1(basket) error code in memory. put the unit into a drain and spin and the unit does not spin. checked the tach in diagnostics and the light is not moving on the display when turned by hand. replaced the actuator and retested the tach in diagnostics. the light is now moving with the basket. calibrated. the unit is now good. drain height is at 82inches

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Berlin, MD 21811

Michael E.

Job Details: 06/28/2023

Upon arrival CX informed me that he had not been given notice of the appointment and needs to reschedule. Rescheduled this visit for 7/6 any time. No service done today. On return visit must call WPTL or safety.; schdld next appmnt for 7/6 THU !

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Arlington, VA 22202

Davonte

Job Details: 06/28/2023

"cx complained unit wasnt heating as should and door wasnt closing all the way.after inspecting unit i noticed that door wasnt closing and also over extending when opening. preheated unit to 400 and oven never reached correct temp. cx also had a complaint about the foot peg not lowering. after inspecting notice that the screw to lower the peg was broken. replaced door hinges and temp sensor. door working as should, oven heating as should. ordering screw for foot peg; ordrng 1 WP4449743 (scew)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23323

Austin D.

Job Details: 06/28/2023

"cx complaint the unit leaking and found that the unit with a pin hole in the resevoir. therefore, ordering a new resevoir. part on fbo so not able to reschedule at this time. advsied cx to keep an eye on it and remove any water that is there daily so that it doesnt overflow on to the floor.; ordrng 1 W11566768 (resevoir)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Newport News, VA 23606

Justin W.

Job Details: 06/28/2023

replaced ice maker in fc checked unit to find water filter not able to be removed due to filter cover being warped. ordering filter cap to be shipped direct to cx. tested ice maker ice maker working as designed; ordrng 1 W11189114 (filter cap) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, MD 20906

Julian H.

Job Details: 06/28/2023

cut to system replaced parts pulled to vacuum 30 inch & hold filled system with 64gr of R600a pressures holding MUST WAIT 24 HRS TO COOL DOWN 48 HRS TO SEE ICE

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/28/2023

"cx complaint no operation, checked unit found terminal block burnt at L1, replaced terminal and repaired wire, cx purchased new cord, replaced cord, tested, unit working as designed.; ordrng 1 WP3397659 (block lr/vs), used 1 WP3397659 (TERMINAL BLOCK lr/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Herndon, VA 20170

Christian C.

Job Details: 06/28/2023

Installed left RC door. No dents or scratches.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/28/2023

"cx complaint unit not draining, checked unit found f8e2, f9e1, codes, pulled drain pump found filter screen seperated, clogging drain and wash motor, uninstalled unit, replaced sump assembly, reinstalled, tested, unit working as designed.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near East York, PA 17402

Sal R.

Job Details: 06/28/2023

CX complai t is that the unti is not completing a wash cycle. I found that the utni has a F8E1 error code. I was able to run a manuel test 3 and found low water inlet on the cold side. I am orderign 1 water inlet valve (W11222849). I have set a return date for 7/5; ordrng 1 W11222849 (water inlet valve 4 @ tribs)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newport News, VA 23608

Lucas R.

Job Details: 06/28/2023

"cx complaint unit not washing, checked unit found 4-3 motor, and 7-1 heat codes, 120 vac to motor, motor not turning, replaced sump and motor, tested, unit working as designed."

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Winchester, VA 22603

Ezra M.

Job Details: 06/28/2023

"cust has GE range, not a whirlpool brand."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22556

Robert W.

Job Details: 06/28/2023

Replaced Control and motor unit tested and is working but the interlock is now giving issue light not coming on when door is open. Ordering interlock; ordrng 1 W11182140 (Upper interlok) and 1 W11182141 (Lower interlock)

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Portsmouth, VA 23702

Austin D.

Job Details: 06/28/2023

"cx complaint the unit has an error code f0e1. checked the unit and found signs of an infestation. therefore, the unit needs to be exterminated prior to installing the control. advised the cx to call us to reschedule. cx agreed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Martinsburg, WV 25405

Ken M.

Job Details: 06/28/2023

Customer complaint is that the ice maker is not making ice. Checked for stored error codes and found E2. Ran test 57 and the ice maker did not move. Unit needs a new ice maker.; ordrng 1 W11658802 (ice maker)

We serviced a

MAYTAG DRYER

Model Medc465hw0

Near Portsmouth, VA 23702

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not heating. checked the unit and found tha the tco was open. replaced tco and tested operation. unit is running as designed. but the airflow is very poor. showed cx so she is aware.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Barhamsville, VA 23011

Orbie

Job Details: 06/28/2023

"cx complaint unit not cycling. checked unit found F7E1. verified water was on, found faulty water valve causing no water to be dispensed from hot or cold valves. rac 1 yr additional warranty.; ordrng 1 W11400157 (dispenser) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/28/2023

"cx complaint low flow at dispenser and light out in Fc, replaced LED module in FC and replaced filter from pre-id, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Williamsburg, VA 23188

Orbie

Job Details: 06/28/2023

replaced lid and hinges. unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/28/2023

replaced sump and motr tested unit works as deisnged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Owings, MD 20736

David J.

Job Details: 06/28/2023

"Customer complaint unit makes a humming noise arrived today and inspected unit. Found when I arrived. Unit was in defrost. Waited for unit to get out of defrost and unit compressor finally came on. Customer stated that was the noise he was hearing his older unit did not make any noise and he was not used to the sound of the compressor. Evaporator fan, ran smooth and was blowing cold air. Condenser fan was also running correctly. Compressor sounded good. Found no issues with unit. Unit is working as intended. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of ui currled up pn unit and control not responing,checked unit to find the following error code F6E1ui not responing,found that after the cap had currled up that mositor had gotten between ui and cap replaced parts tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/28/2023

"cx complaint was unit tripping breaker confirmed the issuecx called eleriction first and he said it was the RC when i got in the home cx had the unit plugged into extension cord running downstairs i unplagged the it and plugged it back into the outlet for the u nit and the unit cut on with no issue went into diag mode tested compressor, evap fan, defrost heater, and damper and the unit didnt tripping breaker so i unplugged the unit tested polority it passed so i called tech line SR#7736734148 HE SAID if it happens again leave it plugged in and have cx call us back"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/28/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. ( Cx had Dishwasher removed.) Checked the Tub to the unit. Third Rack nuts and Track holders are damaged. Water is leaking out because there is nothing there to hold the third row tracks into place. ( Please see Sd Pictures. ) ; ordrng 1 W11596053 (TRACK ( Right Hand )) and 1 W11579562 (TRACK ( Left Hand)) and 2 W11545286 (NUT)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/28/2023

"cx complaint unit making a grinding sound. checked unit, come to find oil leaking from bearings onto clutch, and weak suspension. quoted cx, cx unsure for repair atm, collected $120 service call. check in bag"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Pikesville, MD 21208

Justin S.

Job Details: 06/28/2023

replaced the harness and tested. the small purple line to a valve is the wire that was damaged. the unit is now good. called tech support and spoke with a joe. file number 7736741689

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0LZ2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/28/2023

upon arrival cx asked if i had cooktop and if so she did not want me to bring it in to replace. cx wants unit replaced considering unit is under 30 days old. advised cx to contact whirlpool customer care.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Frederick, MD 21704

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not working properly .. unti turn on and off every second, the main baord makes a clicking noise, cks outlet ok.. main board receives 120vac.. relay makes a clicking.. unit needs a cntel elec, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 W11224256 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/28/2023

"cx complaint the unit is leaking and it is cracked inside. found a defective tub cracked on the top left corner. also found that the tube feed was cracked.therefore, i repalced the tube feed and the unit will need a new tub to resolve the issue. also the top rack is warped so that is does sit flush into the tube feed. ordering new top rack to resolve the issue.; ordrng 1 W11513977 (tub) and 1 W10909088 (rack)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Washington, DC 20007

Shawn D.

Job Details: 06/28/2023

cx complaint unit wont stay running and clean light would blink 9 times. inspected unit and checked and checked for errors and ahd 9-1 cleared code checked drain line and is installed wrong so fixed that and ran diag cycle and unit is draining good but wash motor is weak barley pushes water out of wash arm. part is instock so rescheudled cx for 7/3/23; ordrng 1 W11416362 (pump and motor)

We serviced a

KITCHENAID OVEN

Model KSGB900ESS4

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/28/2023

came out to replace the igniter. replaced and put the unit back together. tested operation. uint is running as desigend. reached 350 then i set it to 400. unit reached both set points.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/28/2023

"CX complaint: door switch not working no light inside.Inspected unit, confirmed Door switch defective. replaced with Pre id and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not turning on. checked the unit and found that the thermal fuse was open. vent and airflow is clear. unit is running as designed. let it run for ten minutes on timed dry.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 06/28/2023

slow ice production after compressor replaced frost pattern normal items in freezer frozen frost pattern normal no ice blockage on inlet full test 56 e5 test 57 dropped ice according to cutomer no one has used ice since repair half of ice bin full no clumping full size cubes test 45 added water 36 fan on normal in sound ordering iemaker and fan; ordrng 1 W10846539 (fan) and 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Dunkirk, MD 20754

David J.

Job Details: 06/28/2023

"Customer complaint unit will not power on arrived today and verified complaint attempted to power unit on, and nothing happens. Attempted to place unit in diagnostic mode and nothing happened. Found door was locked with wet clothes inside. Pulled unit out and disconnected power tested power at wall and had 124 V AC. Removed lid of unit and traced power wire Through EMI and had 120 for going in and 120 for going out. Trace power to control and had 123 V AC going into control had no light on control illuminated and no response from ACU or consul. Customer had control replaced back in April 2022 so part is no longer in warranty Gave customer quote for repair. She was very frustrated and stated she was going to call whirlpool to see if they would cover it. Customer refused to pay and will let us know what happens when she calls whirlpool. I explain to customer we cannot come back out to service unit until she pays Unit is still not working job complete ; ordrng 1 W11325572 (Console) and 1 W11550453 (Control ACU)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Falls Church, VA 22042

Simon

Job Details: 06/28/2023

CX complaints defective washer door strike .inspected unit door strike half part missing .replace door stire and lid lock unit running diag mode .UNIT works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Elkridge, MD 21075

Emmanuel R.

Job Details: 06/28/2023

"Replaced compressor, Vaccumed and filled 41g R600. Unit is building a frost pattern. Advised allow 24hrs for unit to stabilize temps. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/28/2023

Installed new ice door and tested unit. Job complete

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Centreville, VA 20120

Richard B.

Job Details: 06/28/2023

"CX complant. dishwasher not draining. Inspected unit and found unit full of water , Removed water and found a 'farberware' badge stuck in drain pump causing impellers to not turn. Removed blockage , tested unit . Good spray pressure , Good drain and good heat . Unit also has a high loop installed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/28/2023

"ordering gearcase , called offive top schedule already; ordrng 1 W11449841 (gearcase) and 1 look (look) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Chesterfield, VA 23838

John P.

Job Details: 06/28/2023

"Cx complaint unit leaking water, cx states she can hear water even when unit is off and unplugged. Checked unit found no signs of water leaking, did find in wall drain box for washer addaitional drain for upstairs ac into drain pipe causing the sound of water dripping. Advised cx normal noise due to way up stairs ac is draining, checked unit found no issues, explained cycle selction and loading. Tested unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/28/2023

"CX Concern the unit leaking water , found the water dispenser line dripping at valve. reseated all lines on valve and tested unit, no dripping.. cx paid svc call but created qoute for valve in case they call back/ it starts to leak again.."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Shawn D.

Job Details: 06/28/2023

"cx complaint unit is not finishing cycles. inspected unit and found suspension bounces bad and shot, checked under unit to find gearcase oil everywhere snapped pic motor is coated in it looks like water is leaking through bearing in gearcase, agiator is loose and stripped. unit needs all parts to fix issue. infomred cx warrenty comapny needs to approve repair before we move forward. ordering parts; ordrng 1 W11130362 (suspension) and 1 W10528947 (hub) and 1 W10752187 (bolt) and 1 W11550891 (agitator) and 1 W11454734 (gearcase) and 1 W11454734 (motor) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look) and 1 W11307244 (doorlock)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Portsmouth, VA 23702

Austin D.

Job Details: 06/28/2023

cx complaint the unit is not able to spin out the clothes. checked the unit and found that the leveling leg was cracked. repalced it with a new one since this allowed the unit to rock back and forth so that it could not reacha high spin. replaced foot and leveled out the unit. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Woodbridge, CT 06525

Justin L.

Job Details: 06/28/2023

Cx complaint unit wont stop making ice and condensation in rc. Was able to access unit and found both rc gaskets torn allowing warm air into unit. Checked icemaker and found it fails to shut off. Ordering icemaker and gaskets and once in office will need to set return; ordrng 2 W10830162 (rc gaskets)s and 1 W10884390 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Walkersville, MD 21793

Ricardo S.

Job Details: 06/28/2023

"Cx complains that the unit not cleaninig properly, inspected unit.. the water level cks ok, but the pressure is bad, the sump filter is bent and does not fit correctly.. order parts; ordrng 1 WPW10463906 (filter) and 1 W10872845 (filter) and 1 WPW10448645 (spray arm)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Odenton, MD 21113

Israel R.

Job Details: 06/28/2023

Customer stated on the ring that he cancelled todays appointmetn because he was not going to be home today. He said he will reschedule via the website. We will need parts for next visit.; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of unit not working,checked unit to find error code F2E1 checked all connecting to find that ui board has failed break down as follows 1/W11093254,panl-cntrlservice call break down as follows service call 120.00parts 520.91shipping 15.00labor 110.00sub total 765.91tax 31.25grand total 797.16deposit 120.00cx will called back if moving; ordrng 1 W11093254 (panl-cntrl)"

We serviced a

KITCHENAID MICROWAVE

Model KEHC379JSS4

Near Annapolis, MD 21401

Israel R.

Job Details: 06/28/2023

Installed the left spring. Now i got the right oone. TEsted unit and the door still not closing correctly. I adjusted the door and now is closing. Unit is now working.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/28/2023

"cx complaint of unit walking floor,checked unit to find no error codes at this time,ran unit in diag, found play in wash plate and wear on drive pully,ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W11481722 (Shift Actuator) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB2557CSL

Near Millsboro, DE 19966

Taylor F.

Job Details: 06/28/2023

"Cx complaint is frost in the FC and not making ice. Tested inspected and verifed complaint. Found the fill tube for the IM out of place and behind the evap cover. Also found bottom drawer out of place not allowing door to close properly on the left side. Removed drawers and evap cover, corrected fill tube and removed all frost and excess moisture. Reinstalled drawers and FC door. FC door is now closing properly. Tested IM and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/28/2023

Changed out compressor and drier and charged unit with 6.0 oz of 134. Pressures equalized and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Falls Church, VA 22046

Simon

Job Details: 06/28/2023

Cx complaints refrigrator hummering sound .inspected unit when water dispence refrigrator makes lound noise remove the water filter despence the wter no noise found .orederd water filter housing .SZ; ordrng 1 WPW10394053 (water filter housing)

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