Customer complaint unit is not closing or openning correctly. I tested the unit and found the unit has a bad left hinge. Unit will needs new hinge. I colected in full. 1 at tribles. Call Customer when part is available.; ordering 1 W11226493 (hinge-door 58.91)

called tec line to threw unit found uint would just got into spin with ui disconected unpluged water valve and unit sill just started to spin same with shifter and lid lock teline said to replace the motor and control at the same time; ordering 1 W11567712 (control) and 1 W11283592 (motor)

"Cx complaint is the unit is making noise, Inspected unit and found the unit is making a clicking noise like the clutch isn't fully ingaging the actuator not shifting all the way everything is tight. Ordering clutch and actuator; ordering 1 W10721967 (Clutch) and 1 W11481722 (Actuator)"

"Customer compliant is that the unit flooded the basement. Customer had the warter turned off. Water turned back on again and the unit started to add water, but stopped on its own. Ran test cycle and the cycle ran properly. The hot valve was the one that had gotten stuck. Ordering valve.; ordering 1 W11513255 (valve)"

Cx complaint unit not making ice. Arrived and inspected unit. Found no ice in bin. Found arm in up position. Went to lower arm and does not drop. Tried to jump T/H and got no movement from ice maker. Inspected full tube and no ice was found. Tested water dispenser and still has water coming out. Unit is going to need a new ice maker to properly fix. Quoted Cx for repair. Paid 120.00 for service call and will let us know within 30 days ; ordering 1 W10884390 (Ice maker)

Brand new compressor is locked up. Checked the Compressor windings. Pin 1 & 2 = 6.5 Ohms. Pins 2 & 3 = 10.1 Ohms. Pins 2 & 3 = 4.4 Ohms. Put a new Start Device & Capacitor on the Compressor. Compressor still clicks and pops the Start Device. Called Whirlpool Techline Ref #. Per Whirlpool Techline compressor is locked up and will need to be reorder; ordering 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W11370574 (Whirlpool Refrigerator Compressor)

"Customer complaint is that the unit gave a PF error code. Customer cycled power to the unit and it worked for a little while then completely shut down. Unit came back on the following day and has been working properly since. Ran individual loads to try to get the unit to shut down or reset. Could not duplicate the issue. Found no issues with the pantry harness and the pantry UI is working properly. Did find some water under the pantry UI. Water may have temporarily shorted out the UI, causing the PF and shutdown. Water removed. unit is currently working properly."

R251BD service pointer for slid out rack tested unit it wil need new rack kit cx complaint of unit not heating inspected uunit no out put from inverter and mag is reading ol installed new mag inverter and tested unit is now heating; ordering 1 W10811020 (rack kit)

UpdatePOP. CX complaint FRIDGE temps warm. No ice. Log temps 6hr. Test 89&90 to test defrost htrs & monitor htr activity with killawatt. No increase in current 89. Yes test 90. Replaced all 3 controls & tried many times & wait but neither test 89 / 90. Called TL & reported issues. Techline states it is a sealed syst issue based on W reading & Im misleadin. Tech contradicted when stating watt readings test40 is same as test 38/100%. Connected gauges. Static pressures unit unplugged 30loside.30hiside. Test 40-step4 20loside 100hiside similar test 5. Test 38 154W under 0 or in vac 120hiside. See SDpics. Called techline again to update with pressures & send pics but not able to open txt message. TL cant confirm/deny if test 38 = 40 for W numbers. CX opened a case with BBB. 4CountNitrog >JJ; ordering 1 W11592010 (compressor) and 1 W11548259 (condenser) and 1 W11291123 (evaporator RC) and 1 W11099748 (evaporator FC) and 1 4CountNitrogenTest (4CountNitrogenTest) and 1 LOOK (LOOK)

cx complaint of sounds coming from fan. couldnt duplicate issue. preheated on convt 350F. no sounds. w11296001

Customer complaint is that there is a gurgling noise after the last repair that is not going away. Ran test 4 and is gurgling heavily when running refrigerant through the fresh food evaporator. Ordering filter and fill.; ordering 1 WPW10143759 (dryer)

"Units ss doors have rust spots on them , ordering both doors; ordering 1 LW11258450 (rc door) and 1 LW11258441 (fc door)"

CX complaint FRIDGE slow water dispense. Test water dispense with & w/o filter. Replaced housing & test dispense. Calibrate measured fill. NO LEAKS > JJ

"Cx complaint unit doesn't run. Entered into diag and found error code F7E2 motor fault. Attempted tom run test cycle and unit would fill but no activation from the pump. Checked and found proper voltage at the junction box. Ordering pump/motor, once part is in contact cx to reschedule; ordering 1 W11460946 (pump & motor)"

Cx complaint leds in fc are out. Inspected unit and found unit has old leds. Installed all new leds. Lights are now all working.

"Cx complaint the water filter won't go back into the filter head. When arrived found the springs in filter head had fragmented when removing filter. Filter was in correctly, but seized to the head. Replaced filter head and reservoir using pre-id parts, turned on water and dispensed. No leaks were found and water has steady flow. Unit checks good"

installed new parts and tested light is working and bail arm working propelry

"cx complaint washer making whooshing and banging sound when in spin, cloths end up in the back of washer checked unit and found no error codes , tested 12 checked good and passed . ran a load and found when sensing shocks make loud noise . unit tested good in a quick wash other then the shock absorbers not properly absorbing load when sensing called techline and was advised they will need to be changed ordering all parts for repair; ordering 1 W11316766 (Shock Absorber)"

"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"

CX complaint: no ice. Tested and verified complaint. I found wire coming out from bottom hinge severed. Ordering FC door. 2nd tech needed to run wires and tubes through bottom hinge. Cannot reschedule due to direct to CX shipping. 2 tech needed.; ordering 1 LW10726007 (dor-fip)

"customer stated that the units hood lamp was out. the customer replaced the bulb but it blew the new bulb.. verified issue and fnd a faulty tric on the control, and a burnt socket. the burnt socket is from the bulbs blowing... need parts...; ordering 1 w11552018 (control) and 1 W10210871 (holder,lamp)"

Cx complaint is light staying on. Replaced control and unit is now working as designed. Job is complete.

"came out to resolve the issue. found the error code f5e1 now when i arrived. replaced the gearcsae, motor, etc. also replaced the lid lock. tested operation and calibrated the unit. unit is running as designed.; ordering 1 W11513248 (lid lock ar vs), used 1 W11513248 (lid lock ar vs) from stock"

fridge not making ice inspected unit found broken wires at door harness ordering door showing sp order; ordering 1 W11566705 (door fip)

Technical Service Pointer #: W10632338E replaced drain tube in the back tested by running some water in the drain and it went through with no problem

Cx complaint fan motor makes noise. Arrived today and found previous tech found fan needed to be replaced. Removed unit and found tight side fan was loose and rubbed on housing. Replaced fan and tested unit. Unit now sounds good. Installed into cabinet and now unit is working as intended. Job complete

"CX complaint: panels comming loseInspected unit, confirmed CX complaint. Found Clip on inside right of front panels screw popped out. resecured with 1/4' screw, tested unit, unit now working as intended."

"Cx states AF error every cycle, checked inside unit for airflow restrictions, cleared all lind from machine, tested exhaust thermister, measured 12kohms at 72*, thermister is in spec. Machine gave 'good airflow' result after service test with unit pulled out to get rid of any kinks in vent, recommended cx replace vent extension."

"Upon Arrival, Inspected parts. Found 1 of the drawers broken during delivery(reordering) need the crisper cover glass and crisper panels for the drawers. Found the support dowel turned the wrong way. Contacted WP TL and spoke to Andrew to help me get it turned properly. had to bezel down sides of dowel to turn it properly. also confirmed with andrew assembly was good. Installed all previous and ordered parts. Need Crisper glass,Crisper drawer covers, and new drawer to complete repair.Andrew gave me; ordering 1 WP67004515 (Drawer(reorder)) and 2 WP67005923 (crisper panels)s and 1 WP67006704 (glass crisper cover) and 1 look (look)"

CX complaint is no ice. Inspected ice door and it was good. Found unit had a clogged drain tube which was effecting temps in FC that lead to IM. Bottom of FC was a solid sheet of ice. Cleareed ice and drain tube. Ice bin was full of ice at time of visit. Shined flashlight down chute. No sign door wasn't closing properly. Unit is working properly. CX owed credit of 129.86. Job is complete

"cx complaint is the washer banging during spin. i found no saved codes. cx had unit loaded when i arrived. ran a high speed spin with dry clothes, cx said unit didn't make the noise. i put some water in the unit to get clothes wet and ran high speed spin again. unit made the noise. cabinet is shaking on right side. tub ring is also moving up and down a lot during spin. i found nothing wrong with the tub ring. basket is leaning to the right dispite unit being level. ordering suspension kit; ordering 1 W11400156 (suspension kit)"

installed parts checkok

"cx complaint shaking and vibrations, found no errors stored, ran diagnostics and recalibrated, on drain and spin, basket shaking more than normal, found basket has play at hub and suspension worn, ordering hub assy, will use suspension on return; ordering 1 W10528947 (drive hub kit)"

Cx complaint was unit fan didn't cut on confirmed issue replaced the fan in the unit but that still didn't fix the issue ordering control and ui both parts are Special Order; ordering 1 W11623075 (ui) and 1 W11646740 (control)

Cx complaint burners not working properly. After previous techs visit he had found elements not to work properly. Arrived today and replaced all elements. Tested unit and made sure Cx saw. Unit is now working as intended. Job complete

"CX complaint about unit not cooling properly on FC not making ice ,arrival temps RC34* FC 16* icebox 25* checked frost pattterns RC's is working 3 way valve switching frost pattern on FC just on very top of evap this is a non uv drier couldnt check for leaks but frost isn't developing properly on FC this is a recurring issue with sealed sys NEED A SEALED SYS TECH 4 COUNTS SEALED SYS WITHIN WARRANTY PARTS COVERED FOR 10 YRS; ordering 1 W11592009 (compressor) and 1 W11109499 (drier-tube) and 1 W11548259 (condenser) and 1 W11035643 (evaporator FC) and 1 LOOK (LOOK)"

replaced sensor tested & working

"Replaced cntrl board, unit tested and washer machine works fine"

"Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Erased code and ran auto test, noticed unit had slow fill. Unit completed test without any further issues. Ordering inlet valve and found in stock, set return for 4/12, office will contact cx with time frame; ordering 1 W11038689 (inlet valve)"

cx refused work said they would buy a new one

Replaced parts.. unit tested and dryer works fine

came out and installed new LP Kit. unit in middle of floor and not switched out yet. cx will change units out and try unit. job complete.

"CX complaint: inner lights not workingInspected unit, confirmed CX complaint. found door switch broke. When i went to replace door switch it pulled off a chip of the liner. Wire harnass for Switch are foamed in and cannot pull dowjn to connect switch. contacted WP TL and spoke to Rob, He confirmed my issue, deemed unit unrepairable.. Review team will contact CX for replacement since unit is in warranty"

"CX complaint is fridge leaking. Inspected/tested and found two lines in back kincked and defective from back plate. Repaired both lines with fittings from VS. Tested unit after repair and it is now working properly. Job is complete; ordering 2 2300868 (fitting FRVS)s and 1 look (look), used 2 2300868 (fitting FRVS) from stock"

"Went to do install, found washer mounting bolt rusted and seized onto gearcase drive shaft. Attempted to remove bolt, bolt began to strip, could not remove from wash plate. Must replace assembley that is sandwiched together by bolt and gearcase. Ordering parts, requesting 2 count tub job on return visit.; ordering 1 W10752187 (screw) and 1 W10902814 (wash plate) and 1 W10909670 (nut-spaner) and 1 W10597575 (filter) and 1 WP8533928 (screw) and 1 W11032711 (washer) and 2 W10743982 (screw)s and 1 W10512164 (tub-outer) and 1 look"

"Cx states washer leaking. Entered diagnostic mode, no saved errors. Ran auto test, completed with no errors, checked under unit after, no leaks. Filled tub with water, looked under machine, did not see any leaks. Ran 3 more test cycles, checked under unit each time, no water leaking from machine. Unit is working properly."

"Customer complaint is that the unit is freezing food in the refrigerator. Customer said that they have notices since they've bought the unit. I arrived today found that the unit had a full bin of ice all items in freezer were frozen solid. I took temperature reading and had 10� in the freezer 35� in the refrigerator. The unit is set to the recommended setting. Customer States if they turn the settings to lower than recommended the refrigerator will not cool in the freezer will not cool and if they turn the settings to the setting above recommended then everything will freeze in the refrigerator. I checked both evaporator and it has a full Frost pattern. I checked freezer thermistor it showed 21,000 ohms. I checked refrigerator thermistor and it showed 11,000 ohms. Compressor was running when I arrived and all fans were running. I found refrigerator through mister is out of range. Are you replaced refrigerator thermistor from Van stock due to being out of range. I advise customer to wait 24 hours for it to show signs of repair.; ordering 1 W11438736 (Thermister) and 1 Look (Look), used 1 W11438736 (Thermister) from stock"

Customer complaint is at the unit is not cooling due to an evaporator leak. I replace the evaporator and dryer. I pulled it into a 30-inch vacuum and filled to 7.75 oz. Unit is now working properly

"Installed blower wheel, motor, moisture harness, and housing. Tested unit no loud noise. Unit is heating."

"cx complaint unit leaking from under side. checked unit found leak coming from sump. replaced sump, tested unit working as designed."

cx complaint was unit kept getting error codes when cooking confirmed issue tested old oven sensor on the stove and bake they both ohmed out good tested from control and got OL cx would need new control but contro is NA cx said they would buy a new oven

"CX complains unit will not turn on. Found unit ui to be unresponsive. Unit is receiving 240vAC to terminal block, unit is receiving power to main control, unit is sending power to user interface but user interface is not responding. Was able to replace user interface with pre I.D part w11419056-Fascia. After following service pointer about reseting from factory setting unit became responsive. Tested unit and unit is now working as designed, no further work needed. CX covered under wp auth #."

"Cx states no power to oven, inspected and confirmed. Found open upper thermostat and oven control fuse, replaced upper thermostat with pre id part (replacing the same part within a year), jumped oven fuse and unit turned on. Ordering oven control fuse, cx pif; ordering 1 W11025102 (fuse-thrml)"

cx complaint unit is not drying clothes. inspected unit and found heating element was faulty. I also found right back roller and left front roller to be seized along with idler pulley. unit also needs a good cleaning. i quoted cx for repair and cx accepted. cx paid in full. scheduled cx for 4/12/23; ordering 1 W10837240 (idler pulley) and 2 WPW10314173 (support)s and 1 WP3387747 (element)

"CX comnplaint is loud banging noise when broiling. Inspected/tested and verified complaint through video. Spoke to Andrew at WPTL (same SR as 3/28 visit by ME), TL wants fitting W11435700 that was ordered. Spoke to Camilla and she is ordering partCalled Trade Care Spoke to Jess at WPTC. She is submitting unit for product exchange but still wants fitting ordered incase it is denied. Cannot reschedule at this time.; saved ticket"

cx complaint the 2nd rack isn't smooth to push in n out of unit. found back wheel of rack not on track. removed racked & reinstalled. no issues. working properly.

drained remaining water out. replaced drain pump. found broken black wire to drain pump. replaced lower harness. ran calibration and autotest. unit is now working properly

"arrived at cx house to replace LF element and switch. knocked on door, no answer. called office, office called cx and she said her husband is on the way. waited 10min and moved on, left ty card at door. looks like wrong element ordered. if LF element needs replaced then we will need W10823727 element and switch WPW10434452. ordering LF element and marking other ordered parts as will use on return in case needed. only 2 elements in stock. call cx to schedule return visit once we have eta on part; ordering 1 W10823727 (LF element)"

"Cx complaint unit is off balance. Entered diag and found no error codes. Checked and found suspension is good and baskets spoins manually without noise. Ran auto test and when unit reached high speed spin unit wobbled back and fourth slightly. Unit sits in pan. Adjusted leveling legs to even out unit. Instructed cx to possibly remove pan so unit can sit level. No parts to replace, unit runs as designed."

"cx complaint right side no spark, found both spark switches shorted......... need to research parts send back shop job on monday 4/10; ordering 1 look (look)"

cx complaint that unbit is making noise .. i informed them thy are outside of man wrrnty and they said they have a RAC WRRNTY and they would have to call RAC and have it correctly sent over stating auth of whos paying for repair ( RAC) and havre correct ticket sent over. no work perfomred today;

Customer complaint is that the unit is still not venting properly. Found that the damper on the rear of the unit is jammed and not allowing full air flow past. Ordering damper.; ordering 1 W10843943 (damper)

replaced and claibrated all parts and tested no issues unit checks good

"Customer complaint is that the unit went wild during the spin cycle, damaging the wall, leaking water, and breaking internally. Found the broken internal part was part of the valve. Also found damage to the tub ring. Unit needs a new valve assembly and tub ring. Visual inspection of the drive system found no obvious issues. Suspension tested good. Cabinet was not level. Inspection of the cabinet found that the cabinet is deformed at all four corners, with the right front being the worst, allowing the front foot to free spin in or out. Cabinet leveled as bets as possible and unit tested for the leak. Unit did not leak. There is an underlying grind from the gearcase. Unit had no stored error codes, which made no sense based on the damage. Ordering control, cabinet, and gearcase.; ordering 1 W11038689 (valve) and 1 W11608056 (control) and 1 W10596395 (cabinet) and 1 W11550886 (tub ring) and 1 W11454372 (gearcase)"

cx complaint the unit isn't heating proper. found bake element shorted. gave cx a quote for the repairs $332.84 cx paid in full by check. replaced element. unit workng properly.

"replaced element, tested, unit working as designed."

"Cx complaint waterv leak from bottom.Ran diag, no errors. Ran a test cycle, found water leaking from diverter seal. Ordering sump/motor assy W11124384; ordering 1 W11124384 (sump/motor assy)"

called techline spoke to Scott. advised cx complaint was sparking in back of unit. checked unit to find wire on main harness damaged. ordering main harness and infinite switch to complete repair. called safety spoke Donna shipping part with cx name on it to office.; ordering 1 W11529071 (main harness) and 1 WP3149404 (rear right infinite switch)

"CX Concern the units fc door handle loose , led out in fc and IM not making ice. removed the handle and secured stubs to door and tightened handle .. found led out and removed door switch , jumped connector to door switch , led is now working .. unit needs new door switch and ice maker ..; ordering 1 W11396033 (switch) and 1 W10884390 (ice maker) and 1 look (look)"

"cx complaint unit not dispensing ice, checked unit found yoke stripped out on auger motor.; ordering 1 W11310391 (motor) and 1 WP63052-2 (yoke) and 1 WPW10309864 (divider) and 1 W11378860 (washer)"

"CX complaint, Microwave needs door pushed on right side to energize , Inspected unit and found inverter error code , Microwave works if door is pushed closed on right side, CX stated that interlock switcheds have been changed before. Unit needs inverter board, hinges , bushing , Inner and outer door as well as foam strip. Called saftey Got parys and labor covered .; ordering 1 W11325604 (inverter 221.24) and 1 W10775494 (door 305.37) and 1 W10359769 (foam 8.99) and 1 W11600214 (inner door 420.) and 1 WPW10128850 (bushing 84.86) and 2 W10874474 (hinge 36.29)s"

cx complaint unit not working. checked unit to find control and ui not communicating properly. successfully reset unit so it will work until parts arrive. ordering controls to complete repair; ordering 1 W11583890 (control) and 1 W11591400 (ui)

Inspected the unit. Found that the cx is saying that the Dryer is taking multiple times to Dry there clothes. Ran Service Diagnostics on the unit. F2E1 = Stuck Key. Ran Key Activation Test. All Keys passed. Cleared Error Code. ( Advised to the cx that they shouldn't hold any keys down except the Start Key.) Ran Vent Tester on the unit on Time Dry. Poor Drying while the Vent is still hooked to the unit. Removed the Vent from the unit. Retested with Vent Tester. Good Air Flow. Hooked the Vent back on the unit. Started Time Dry cycle. Checked the Vent out side of the house really no Air Flow coming out of the house. ( Cx has a long Vent with 3 - 4 Elbows.) Unit is working as Designed.

"cx complaint unit leaking and not completing cycles. checked unit, no faults stored, checked unit, come to find oil leaking from bearing onto clutch, also unit falls under service pointer stating replace tub ring with updated part. cx is within 8 week grace period. ordering all parts needed to complete repair. 2COUNT; ordering 1 w11094304 (tub ring) and 1 W11400156 (suspensionrods) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11510461 (wash plate)"

"installed cabinet harness, dispensing water fine, no water to ice maker fill tube clear, test 45 with tube disconnected no water, dual valve is bad , ordering dual valve (3 trib), collected $101.69 amex cx paid in full; ordering 1 WPW10341329 (dual valve)"

"cx complaint unit not starting, checked unit found f9e2 drain, and f8e4 float codes, found sump leaking into drip pan setting off float alarm. 8 at tribles.; ordering 1 W11460945 (sump and motor)"

"cx complaint the unit isn't powering on. found a grounding issue with outlet. outlet moving around from not being mounted. found OL fuse. replaced fused from VS. opened door, popped fused. ordering interlocks w control & 2 fuses. 1 for van stock.; ordering 1 W11544456 (control) and 1 W11182140 (interlocks) and 1 W11182141 (lower interlocks) and 2 W10138793 (FUSE)s, used 1 W10138793 (fuse VS) from stock"

"cx complaint unit not spinning, checked unit found f0e5 off balance code, suspension busshing offset from cabinet, reseated bushing, calibrated, tested, unit working as designed."

cx complaint the unit throwing error code. F8E4. found float switch has dirtyness. cleaned. cleared codes. unit working properly.

Cx complaint unit is leaking. Inspected unit found drip tray full of water. Found right side middle rack nut is not secure and leaking water. Secured nut. Tested unit. No more leaks. Unit is working as designed.

Cx complaint sensing was not working properly. Arrived today and found previous tech stated unit needed new humidity sensor and control. Removed unit and replaced control. Removed fan and replaced humid control. Re assembled unit and tested. Unit is now working as intended . Job complete

"cx complaint of unit not cooling checked unit to find normal frost pattern, ohmed out wire harnes to find the bi metal open odering parts for repairs; ordering 1 WP12868601 (harns-wire) and 1 WPW10128551 (Refrigerator Evaporator Fan Motor)"

installed gaskets. unit working properly.

"cx complaint of unit not cooling checked unit to find a defrost problem,steam unit down to find that the brown wire for heart was not connected in the connector reseated wire in connector tested unit works as designed"

installed ordered part. turned water back on and tested unit. with water supply valve wide open the valve works quietly. unit is working as designed.

Customer complaint unit is not making ice i found the unit is not making ice. I removed the tray and found ice jammed and keeping the bail arm up so the ice maker will not make ive. the ice maker is level but is getting caught. Adviced the Customer to rearranged some stuff in the freezer to help seal the freezer correctly becaseu there is sinds of fronting or moiture she will move some stuff.I put some cubes back in the ice and ran harvest and the unit harvested and when the ice dispensed the ice got caught again. Unit will need new ice maker. Ice maker is not able to clear the ice. Not in stock call Customer when part is available.; ordering 1 W11548540 (Ice Maker)

"CX complains unit is leaking water on the bottom of RC. Found drain pan full of ice and overflowing into bottom for RC. Unit is not draining the water that is defrosting. Was able to defrost ice buildup and clear drain tube, but water was very slow draining. Called techline and spoke to Nate. who said the unit is unrepairable. No further work needed"

"cx complaint intermittent cooling, dispenser and fc lights not working, checked unit, empty upon arrival, good frost, compressor pulling .9 amps, fc door switch failed in diag, found black wire seperated from molex connector in cabinet to door switch, called techline unit non repairable internal harness issue. brandon"

"installed main control , hmi harnesss to console and new console, still faint display when off but the unit works great, tested all ops ok"

"cx complaint that unit is not making ice, i found the unit to have issue with the bail arm is broken not going down, replaced icamker and tested unit filled and opeates no issues checks good."

cx complaint unit is not powering on.inspected unit and could confirm.found unit getting 240v.but not kicking on.checked fuse and found thermo fuse OL.replaced fuse and tested unit.now working.

cx complaint unit not cooling. checked unit to find brown wire unseated from heater. reseated and thawed evap. tested unit working as designed. ordering heater and harness to complete repair; ordering 1 W11650662 (heater)

found leak at filter dryer replaced pumped down and filled checksok

unit was installed wrong no brakets counter cut small.unit has scrates on it took pics . would need motor switches and panel cx said hold off on repair will getr it replaced by builder

cx complaint is no cool. Verified faulty compressor. Replaced compressor per prior techs diagnosis. Pressure tested with 140psi of nitrogen. Vac'd down to 30in for 10mins. Filled with 68gof R600a. Tested after repair and compressor and all components running. Informed CX 24-36hrs for unit to get to temps. Job is complete

unit has a bad ui control cx will think over repair and reach out to wp for help with cost .; ordering 1 W11236887 (ui)

installed sump w door gasket. unit working properly.

"came out to replace parts on unit disassembled and replace all parts , testd unit is running as designed with no leaks ."

"cx complaint unit shaking excessively during spin. inspected unit and verified complaint. no errors stored and test cycle runs good except can hear a little grinding noise during agitation. unit is perfectly level. suspension tests good. hub is good. checked under unit and there is some play in gearcase. removed pulley and it looks like its just starting to leak oil. ordering gearcase and returning with preid splutch and belt. also ordering capacitor because it feels a little sticky around the seam and could start leaking oil. all parts in stock, called office and scheduled 2ct return visit for 4/11; ordering 1 W11449840 (gearcase) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"

"cx complaint of unit not making ice,checked unit to find the ice maker had stoped working replaced ice maker tested unit working as designed"