Service History 424 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Riva, MD 21140

Shane B.

Job Details: 06/29/2023

cx complaint is the unit filling with hot water even when set to cold. i found no saved codes. tested each valve and found hot coming through on cold. supply lines were reversed. i swapped them. calibrated and tested unit. unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model Wrs325sdhz05

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/29/2023

Cx complaint od unit not making ice. Did confirm and found icemaker would not cycle. Cycled icemaker and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS0

Near Annapolis, MD 21403

Shane B.

Job Details: 06/29/2023

cx complaint is the unit leaking when in use. cx had ABC applinace come look at the unit and they told her it needs a new tub. checked for codes and found F6E1 low water. i cleared the code and started a service cycle. water started dripping from under unit right away. i found a pin hole in the tub near the wash motor. took picture. orderin tub. part and labor on tub are covered for life. cx paid service call. she will call office when tub is delievered.; ordrng 1 WPW10681507 (tub)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/29/2023

repalced pump and unit is now working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pikesville, MD

Justin S.

Job Details: 06/29/2023

replaced the 3 way valve and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Sandston, VA 23150

Chris B.

Job Details: 06/29/2023

collected data loggers insp evaps both have frost pattern; saved tckt

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near Reisterstown, MD

Justin S.

Job Details: 06/29/2023

complaint on file is the unit is not heating. automatic test cycle and the unit is filling washing heating and draining good. element is pulling 7.2aac when active. the unit did not drain at the end of cycle. found a f3e1(owi) error code now in memory. unit has no owi on this model. replaced the control and the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHB00

Near Rockville, MD 20852

Julian H.

Job Details: 06/29/2023

got here pressurized system with 140psi of nitrogen inspected all components on low side with soapy solution all joints sealed checked pressures high side 130 psi low side 120psi call TL spoke with Andrew explained wha we have done states that unit is not repairable will contact Cx with resolution within 48 hrs sr#7736686596

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS00

Near Reisterstown, MD 21136

Justin S.

Job Details: 06/29/2023

called in to see if the service call was still covered and informed that it is not. told the cx they would have to pay and they declined the repair. most likely the door harness has split again from repair on 3/31/23 and the unit would need a door; ordrng 1 LW10755680 (dor-fip(899.93))

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Hagerstown, MD 21742

Ken M.

Job Details: 06/29/2023

"Customer complaint is that the unit is not cooling properly. Control has correct label, does not need to be replaced. Found that the evaporator fan is running, but not turning fast enough to move air. Confirmed 120VAc to the motor. Unit needs a new evaporator fan motor. Ordering updated heater and harness to avoid potential defrost issue. Drain is clogged. Steam applied to the drain to open it and grommet inspected. Heater rod was outside of the drain hole, which allowed the hole to freezer over. Rod moved into position. Unit is now draining properly.; ordrng 1 WP2315549 (evap fan motor) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/29/2023

cx complaint doors not aligned - side by side refrigerator - checked unit and found freezer door sticking out more then fridge .checked over gaskets on unit and everything checked good top of freezer door warped causing it to stick out from fridge door . ordering door for repair advised to door will be shipped to address . cx agreed . unit will need 2nd man for door to be properly installed .; ordrng 1 W11467398 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, MD 21228

Robert L.

Job Details: 06/29/2023

"upon arrival re-diagnosed, found teeth off bottom of bin, this 2nd time, found ring on chute holding spring down cracked, found door wavey and warped and under auger is pressing up hard onto bracket causing it to crack and damage bin, unit will need new door, chute and ice bin.....cx aware of time frame , to inspect and no haul away.... need 2 techs to feed harness thru hinge , called techline to document sr# 7736744415; ordrng 1 W11347840 (ice bin) and 1 W11561286 (FC door stainless) and 1 W11573761 (chute) and 1 WP4373559 (fitting) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22308

Demonte S.

Job Details: 06/29/2023

Inspected the unit. Found that the cx is saying that the Washer is making a squealing noise. Checked the Gearcase section. Found that the Capacitor is leaking. Installed new capacitor. Whipped down all grease. Tested the unit. Loud grinding noise coming from the Gearcase. ; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11283592 (Whirlpool Washer Drive Motor)

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Harrisburg, PA 17112

Cody H.

Job Details: 06/29/2023

Was able to assist JL. See JL notes for details

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/29/2023

"cx complaint door not sealing, checked unit found door seal seperated from chasis allowing heat to escape, replaced gasket, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model MET8800FZ05

Near Pasadena, MD 21122

Alexander D.

Job Details: 06/29/2023

"cx complaint unit makes loud vibrating noise when convection fan runs. cx said noise usually happens on regular bake and keeps going after it finishes preheating. ran convection bake until it preheated to 300 and didnt hear any noise. switched to regular bake and it started making noise. seems fan runs at low speed in convect bake and high speed in regular bake. fan kept cycling after it finished preheating, i would order control for it still running after preheating but theres no tech sheet posted for this exact model and control is on backorder and dont want to wait on it if thats normal now. ordering convection fan motor. call cx to schedule return visit once we have eta on part; ordrng 1 W11235883 (convection motor)"

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Annapolis, MD 21401

Shane B.

Job Details: 06/29/2023

cx complaint is the unit displaying F27. when i got here the code was being displayed. called comercial techline and they showed me how to reset the unit. code did not return. issue is most likely from to much detergent being used. quoetd cx for new pressure switch in case code comes back they paid service call and said they would watch how much detergent is being used and call back if erorr returns.; ordrng 1 W10448876 (water level switch)

We serviced a

WHIRLPOOL WASHER

Model wtw8127lw0

Near Pasadena, MD 21122

Alexander D.

Job Details: 06/29/2023

"replaced gearcase, rotor, stator, slider, clutch, washplate, washplate screw. ran calibration and autotest. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Washington, DC 20002

Samuel R.

Job Details: 06/29/2023

cx complaint unit is not working.inspected unti and got f8e4.found tray filled with water.cleared water and tested unitfound hose coming from the house to dishwasher to be leaking.checked hose and hose is tight need plumber to change hose.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Springfield, VA 22153

Demonte S.

Job Details: 06/29/2023

Installed the Sump assembly. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW4

Near Washington, DC 20003

Samuel R.

Job Details: 06/29/2023

cx complaint unit is making loud noise.inspected unit and got error code f7e5 for shifter fault.calibrated unit and ran service mode.once it got to spin it would not spin and splutch would make loud noise.need shifter and spultch W11481722 0 tribles W10721967 54 tribles; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Burke, VA 22015

Jason A.

Job Details: 06/29/2023

CX complaint FRIDGE water drips from ice dispenser. Found ice door open. Pressed ice paddle & motor & door opened & closed but weak seal. Test 18 step 4 door did not close. Auger motor operates - able to switch cubed to crushed CX will stuff a towel in ice opening until return > JJ; ordrng 1 W11330971 (User Interface UI control)

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Washington, DC 20036

Shawn D.

Job Details: 06/29/2023

arrived to unit full of ice cx said last guy left part in bottom. snapped pic of ice removed ice reinstalled front panel and noticed filter is out... unit had a water issue on why it wasnt working not sealed system. cx needs refund of 1487.08 but double check i could be wrong. i called into office and let them know

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/29/2023

Installed switches and control but fr switch is seized. Ordering switches.; ordrng 2 W10911303 (Switch)s

We serviced a

WHIRLPOOL RANGE

Model WRS571CIHZ02

Near Urbana, MD 21704

Ricardo S.

Job Details: 06/29/2023

the client has a home warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Burke, VA 22015

Jason A.

Job Details: 06/29/2023

CX complaint FRIDGE no cool. Found iced up evap. Cleared all ice & found brown wire pin to connector backed out. See SDpics. Loaner van did not have htr assym. Part oos > JJ; ordrng 1 W11650660 (Htr assym)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Lanham, MD 20706

Dustin F.

Job Details: 06/29/2023

Contacted CX via phone call and left voicemail. waited more then 10 min and left. CX will have to call to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Gloucester, VA 23061

Orbie

Job Details: 06/29/2023

cx complaint light in unit going crazy. verified complaint. unit needs new LED module to complete repair. ordering part needed.; ordrng 1 WPW10468891 (light module)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Phoenix, MD 21131

Drew B.

Job Details: 06/29/2023

cx complaint that unit is going through cycle but makes very loud noise when spinning is slowing down. i found the unit cam puelly was stripped casuing the the noise to grind and have issue and caused the belt to get chewed up. will need pulley nd new belt W11239857 and call to reschd.; ordrng 1 W11239857 (belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Yorktown, VA 23692

Orbie

Job Details: 06/29/2023

"replaced vent wax motor, deflector and gasket. tested unit. appears to be working as designed. advised cx to monitor future operation and to call back if nothing changes."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Finksburg, MD

Justin S.

Job Details: 06/29/2023

cx showed me the trim and grille are bent on the top left. replaced the trim and grille and reinatalled. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Newport News, VA 23601

Justin W.

Job Details: 06/29/2023

cx complaint unit works intermittently. checked unit to find error code f2e1. found cancel key getting stuck. replaced console and tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Finksburg, MD 21048

Justin S.

Job Details: 06/29/2023

cx showed me the display is has an error code up but cannot be read(pic). the unit needs the controls; ordrng 1 W11506011 (control) and 1 W11460962 (ui) and 1 W11460908 (panel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, MD 20774

Leon

Job Details: 06/29/2023

cx complaint was unit didnt work confirmed issue replaced the sump pump tested unit everything worked as it shouold tested for leaks no leaks in unit everything looks good

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Locust Grove, VA 22508

Eric F.

Job Details: 06/29/2023

"f9e1, f7e1, f7e6 errors detected. Cx states unit was washing then displayed F9E1 error code. Found CPU pausing on 'cancel cycle' function, unit would not go through any diagnostics, unable to activate any hardware through UI/CPU diagnostic interface. Based on unit operation there is likely DC voltage feedback from one of the components that has caused damaged to the control. Error codes pertain to failing motor, low rpms, and drain pump error. Ordering pump, control, lid latch, motor and capacitor.; rqstng P&A on 1 W11283592 (motor-drve), ordrng 1 W11543998 (control) and 1 W11394572 (latch) and 1 W11399437 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Locust Grove, VA 22508

Eric F.

Job Details: 06/29/2023

"Installed pump, tested unit, unit drained and powered on but is not advancing cycles in test cycle, lid not latching. Inspected control, found lid latch unplugged, plugged in latch. Restored power to unit, UI would not power up, not responsive. Ordering control, latch, and UI. Will use gearcase on return, requesting 2 count gearcase on return job.; ordrng 1 W11478526 (UI) and 1 W11419171 (Control) and 1 W11394572 (latch) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, DE

Taylor F.

Job Details: 06/29/2023

Cx complaint is low ice production in the unit. Explained use and care to the cx and how much ice the unit is supposed to make. Also found condensation building up on the vertical mulian strip. Found a gap between the liner and mulian in the FC. Installed white silcone in gap to correct issue. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Vienna, VA 22180

Christian C.

Job Details: 06/29/2023

Cx complaint IM is not working. Inspected unit cycled IM and it did not fill with water. Tested water to valve and pressure is good. Tested water out of valve and it is good. When connected to IM fill tube no water goes through. Ordering fill tube.; ordrng 1 W11181718 (ice maker fill tube)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Vienna, VA 22182

Christian C.

Job Details: 06/29/2023

Picked up dataloggers.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15PHZS0

Near Annapolis, MD 21401

Shane B.

Job Details: 06/29/2023

"cx complaint is the unit making to much ice. unit fills so high it pours out when door is opened. when i arrived cx said unit has been shut off for days to let ice melt and unit drain. i put unit in diagnostics. all thermitors show a pass. unit does not recognize the resovior is full, it just keeps running the fill valve. thermistors reads 2.33k at room temp. compared that read to the preIDed part and they both read the same. unit will need ciculation pump and control board. quoted cx for repair. she paid service call and will decide later if she wants unit repaired.; ordrng 1 W11566406 (ciculation pump)"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Culpeper, VA 22701

Eric F.

Job Details: 06/29/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Partlow, VA 22534

Thomas B.

Job Details: 06/29/2023

Cx complaint unit is not working properly inspected unit found the compressor unplugged reseated and tested unit for proper use

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/29/2023

Cx Concern the unit giving f8e4 error .. found a small drip from waterline/ valve connection . tightened connection.. unit has the original heater w/ bushings that fail and cause leak . needs updated heater assembly ..; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MHW7100DW

Near Alexandria, VA 22310

Demonte S.

Job Details: 06/29/2023

Inspected the unit. Found that the cx is saying that the Washer Console is turning itself off when trying to make a selection. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck Key. Ran Key activation on the unit. Start button isn't working. Unit will need the User Interface = W10748424. Cx paid for the Service Call Only by Card. If the cx calls back order User Interface. Don't go without parts.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Annapolis, MD 21401

Shane B.

Job Details: 06/29/2023

cx complaint is some keys on the keypad not working. confirmed complaint. normal and express wash do not work. i replaced consoel with preided part. tested all buttons. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Walkersville, MD 21793

Brian R.

Job Details: 06/29/2023

cx complaint is unit kept filling one day and wouldnt stop and filled up. she tired a drain and spin and unit didnt. she unplugged unit and let it sit. unit was full of water. plugged unit in and wash was blinking. held start for 5 seconds and unit went right into drain. recalibrated and ran auto test on unit. pressure hose clear. will get suspention as units been full and tub sitting on the floor stretching springs. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11210463 (Water Valve) and 1 W11603810 (Control) and 1 W10780045 (Suspension Rod Kit)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, PA 17601

Justin L.

Job Details: 06/29/2023

Cx complaint unit not working and flashing light. Was able to access unit and found showing F9E1 long drain and full of water. Found harness broken at drain pump connector. Patched and drained but will need harness for repair. Ordering harness and setting return for Mon 7/3/23; ordrng 1 W11643701 (lower harness)

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Cabin John, MD 20818

Roberto I.

Job Details: 06/29/2023

"CX complaint error code came on display and washer stopped working.Ran test mode, foundF6E3, F6E2 and F2E1 errors. Removed console, confirmed 4.9Vdc supplied by the control board. Replaced console using pre id part. Cleared errors, ran a calibration cycle and the a test cycle. The unit worked as designed. Collected $644.81"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/29/2023

"cx complaintunit making banging like sound. checked unit, suspension is good. unit displaying f7e6. checked motor at control. motor within range, calibrated and tested, no faults after test cycle. started a drain and spin, cx pointed out issue when unit went into spin. leveled unit, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near ,

Ken M.

Job Details: 06/29/2023

Control and sensor replaced. Customer to monitor unit for any further temperature issues. Old parts left with customer.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Woodbridge, VA 22192

Robert W.

Job Details: 06/29/2023

Replaced clutch and calibrated and tested unit is working properly.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kemp Mill, MD 20902

Sherwood

Job Details: 06/29/2023

cx complaint not operating arrived and found after testing all componets that voltage was not getting to timer motor from black wire. i traced wire and could not find a break or any loose connection. cx will need harness and timer to have on hand for return.; ordrng 1 W11485014 (harness) and 1 W11566735 (times)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fort Washington, MD 20744

Leon

Job Details: 06/29/2023

unable to installing light switch due to the wires being foamed into the unit called tech line they said would email me with more information

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/29/2023

"cx complaint unit not completing cycles. checked unit, unit displaying f7e4, f6e3, f0e5. motor is within range, acu receiving 122vac, ui receiving 13.4vdc. ordering both controls to complete repair and returning with lower harness.; ordrng 1 W11419171 (acu) and 1 W11478526 (ui)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS6

Near Leesburg, VA 20176

Simon

Job Details: 06/29/2023

CX microwave door issues .inspected unit error code f4e9 disconnect the power replaced the upper and lower interlock .unit tested unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS22EWMS9

Near Alexandria, VA 22310

Demonte S.

Job Details: 06/29/2023

Inspected the unit. Found that the cx is saying that the Water is Leaking from the Freezer Section / Water is leaking from the Water Filter Head. Checked the Freezer. Drain Hole is clogged. Ran Service Diagnostics on the unit. Ran Defrost Test. Heater is activating. Removed all Frost / Ice. Checked Water Filter Head. Water Filter Head has a slow leak. Installed new Drain Tube & Water Filter. Tested both sections. No leaks. Unit is working as Designed. Cx paid in full by Card. ; used 1 W10619951 ( Whirlpool refrigerator drain tube ( DS / Vs)) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Alexandria, VA 22302

Davonte

Job Details: 06/29/2023

cx complained unit wasnt draining. inspected cx unit and confirmed complaint. got error f8e2 drain pump motor.after further inspection i could hear drain pump making loud humming noise but not draining. replaced cx drain pump unit now working as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Fairfax Station, VA 22039

Robert W.

Job Details: 06/29/2023

"CX Complaint is the unit isnt cooling very well in RC. Inspected unit and found the RC door isnt closing properly, also found FC drain clogged causing ice to build in FC not allowing airflow to RC. Init needs washer and will use fan on return.; ordrng 2 WP489467 (Washer)s and 1 WP487576 (Washer)"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Glenarden, MD 20706

Dustin F.

Job Details: 06/29/2023

"CX complaint: RF burner not working since they got itInspected unit, confirmed CX complaint. found switch freely spinning without engaging to allow voltage and found failed RF burner, replaced burner and switch with pre id and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Lansdowne, VA 201763459

Simon

Job Details: 06/29/2023

CX complaints dryer mechanical noiseand after 20 min unit stops.inspected unit all wire connection clean no burn signs blower wheel cleaned .belt and tensioner good .unit run quick dryer mode NO ERROR CODES.unit good to go .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Fairfax Station, VA 22039

Robert W.

Job Details: 06/29/2023

CX Complaint is the unit is making noise. Inspected unit and found the RC fan making alot of noise not hitting ice but fan motor is making noise. Ordering RC evap cover; ordrng 1 W11610999 (Evap cover)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Herndon, VA 20170

Richard B.

Job Details: 06/29/2023

"CX complant. Door makes noise and edges at bottom are rough. Inspected unit and found bottom of vent tube is bent and very sharp. Ordering vent tube to correct issue. Also the kick panel was not installed correctly and when door opens fully the door hits it and makes lots of noise. Corrected kick panel issue and door opens and closes smoothly . Vent tube in stock, did not scedule, See note RB; ordrng 1 W11038734 (vent tube) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW4

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/29/2023

"Cx complains that the unit not draining, inspected unit and found some coins stuck on drain filter, unit tested several times with cx and washer works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Virginia Beach, VA 23453

Branden R.

Job Details: 06/29/2023

came out and replace all parts on unit . tested unit is running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22209

Lloyd B.

Job Details: 06/29/2023

Cx complained of a leak. Inspected the unit and found the RC gasket was coming off. Reinstalled and tested and it now rests flush against the cabinet. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/29/2023

duplicate job

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/29/2023

Cx complaint unit is not working properly inspected unit found cx needs to empty the been weekly to avoid clumping ice is clumping in shoot educated cx on proper loading tips and uses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/29/2023

"CX Complaint is the unit isnt dispensing hot water. Inspected unit and found no error codes ran normal cycle and water isnt filling hot when selected on hot, Ordering Switch; ordrng 1 WPW10285518 (Switch)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 06/29/2023

"Cx states unit not making enough ice, IM had been on all night according to cx, did not make enough ice to cover floor of IM. When in test 8, unit would not make full frost pattern, ordering compressor and hot gas valve. Called office, scheduled sealed system job for 7/7.; ordrng 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model mvwb835dw4

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/29/2023

"cx complaint hot water constantly runs. checked unit, unit displaying f9e2, f3e2, f0e3, f8e1. come to find drain hose way to far down drain. also hot water solenoid not closing. quoted cx for repair, cx unsure for repair atm, advised ticket is open for 30 days. collected $120 service call"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Sterling, VA 20166

Richard B.

Job Details: 06/29/2023

"CX complant. Dishwasher stops . Inspected unit . No error codes , Found good wash pressure in test wasgh , Good drain as well as good heat. Ordering control, Further work needed. RB; ordrng 1 W10919360 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/29/2023

called techline spoke with Bruce and lead engineer and was advise not to replaced the parts as tech sent pic to prove part and hoses were connected correctly each time on visit for repalcement of load and go dispencer system unit is beening pushed further up for review SR#7736362868; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Catonsville, MD 21228

Robert L.

Job Details: 06/29/2023

"cx cmoplait tapping noise, confirmed noise from rollers, replaced all rollers, tapping stopped, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/29/2023

"Cx Complaint is the unit isnt making ice, Inspected unit and found IM is getting good power but is stuck mid cycle cycled power and tested IM and nothing, Replaced IM and tested unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hampton, VA 23666

Justin W.

Job Details: 06/29/2023

cx complaint no water or ice. ocnfirmed complaint. checked unit to find filter was not seated properly. reseated and tested unit working as designed

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Odenton, MD 21113

Emmanuel R.

Job Details: 06/29/2023

"Cs unit long cook times, confirmed complaint. I found unit preheats great but intermittenly with get stuck at 330f, flame cuts on for 3 secs and shuts off. Eventually it will cut back on and stay on reaching desired temps then it gets stuck on 330f again. Temp sensor ohmed out ok, control board is glitchy. Ordering control and temp sensor. Does this unit have a calibration.; ordrng 1 W10859573 (sensor) and 1 W11620692 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23601

Justin W.

Job Details: 06/29/2023

"replaced gearcase, motor, cam, actuator, tested unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Newport News, VA 23606

Justin W.

Job Details: 06/29/2023

replaced valve and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Newport News, VA 23606

Justin W.

Job Details: 06/29/2023

"replaced gearcase, harness, washplate, rotor, clutch, stator. tested unit working as designed"

We serviced a

MAYTAG DRYER

Model mgd6630hw3

Near Port Tobacco, MD 20677

David J.

Job Details: 06/29/2023

"Customer complaint unit does not heat properly arrive today and inspected unit checked for air codes and had Nunn present. Ran test cycle unit came on and started tumbling relay kicked on and burner lit. Unit started heating as it should ask customer whens the last time they had their vents serviced, and he had stated before this was installed. He had professionally cleaned the vent, I could not check airflow outside due to vent being too high and do not have a airflow meter to test. Turn power off and disconnected unit from power plug back in and tested again. Unit worked correctly again and started heating. Explain to customer that if they use the unit and check after the cycle is done and the clothes are still wet and cold to give us a call at this point the unit is working correctly. Unit is working as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Newport News, VA 23602

Justin W.

Job Details: 06/29/2023

cx complaint handle falling on. confirmed complaint checked unit to find set screws in handle stripped. replaced handle and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/29/2023

Customer complaint unit is leaking when using heavy duty but is fine on normal and cleaning cycle is not working. I found the hot water vavle turmed off at the wall. Clean cycle uses only hot water to clean. I adviced the cusotmer to leave the hot water valve on on all the cycle. Check under the unit and the stator is is dry. not leaking from tub. Loosen the top and i can see when the unit is filling the vavle is sending too much water and it coming off the dispenser and getting everywhere. Unit will need new vavle. Unit is also dispensing hot water on rinse cycle and pretty much all loads the unit turns both valves. Quoted for new vavle they will call back if they want to do it. Tenants needs to reach out to owner.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Vienna, VA 22182

Christian C.

Job Details: 06/29/2023

Cx complaint dispenser does not work and shelves are missing. Inspected unit pressed on pads and water or ice does not dispense. Installed new ui. Water and all other options now work. Ordering FC shelf. Cx requesting to ship shelf to them.; ordrng 1 W11130203 (shelf)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Olney, MD 20832

Sherwood

Job Details: 06/29/2023

cx complaint not operating. arrived and found clothes stuck in blower got motor running. notice drum was defective and roller were worn. ordering drum and rollers; ordrng 1 W10899578 (drum) and 1 349241T (rollers)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/29/2023

"cx complaint unit displaying f6e2. checked unit, acu sending 13vdc to ui, come to find defective ui, replaced ui and console. tested, also come to find defective sump&pump, motor not pumping water, reading out of range, ordering sump assembly to complete repair. did not want to reschedule with babysitter.; ordrng 1 W11460945 (sump&pump)"

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX01

Near Bethesda, MD 20814

Brian F.

Job Details: 06/29/2023

"Cx states unit loses power when installed, can take anywhere from an hour or a couple days to occur. Called tech line, installed new drain pump at their recommendation, installed, tested, unit is working properly, SR# 7736745545"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/29/2023

"Replaced icemaker, it cycled and filled immediately."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Portsmouth, VA 23704

Austin D.

Job Details: 06/29/2023

cx complaint the unit is not closing. checked the unit and found that the door hinges were warped down. was able to reshape the hinges to resolve the issue. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MED6200KW

Near Laurel, MD 20723

Emmanuel R.

Job Details: 06/29/2023

"Cs unit is not heating confirmed complaint.I found the unit is only getting 123v at L1. Ov L2. Advised to call electrcian and have outlet fixed. Unit needs 240v to work properly. Customer will call electrician, and fix it.If unit still doesnt heat call us back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ04

Near Annandale, VA 22003

Jason A.

Job Details: 06/29/2023

CX complaint FRIDGE bins & veggiesdrawer not supported. Parts are OOS. CX paid in full > JJ; ordrng 1 W11222065 (L bin rail $27.83 ) and 1 WPW10671238 (Center support $64.55 )

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Fort Washington, MD 20744

Leon

Job Details: 06/29/2023

cx complaint id dryer wont spin confirmed the issue seen that the ilder was broken down the middle and the belt is stuck between the idler tried to removed but it went right back to the broken side when it started to spin; ordrng 1 W10837240 (idler pulley) and 1 WPW10112954 (belt) and 1 WPW10508324 (motor)

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Bristow, VA 20136

Daniel J.

Job Details: 06/29/2023

dryer screeching while in cycle removed drum cleaned wheels and rollers tested normal sound sugguesting dryer repair kit customer paid by cc 110 due on return; ordrng 1 4392067 (dryer kit)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/28/2023

"Customer complaint is that the left front burner is not working. Burners tested and issue confirmed. Found the connection housing of the burner is breaking apart, which burnt out the switch. Switch and burner replaced and burner retested. Unit is working properly. Old parts left with customer.; ordrng 1 WPW10434452 (switch(TS VS)), used 1 WPW10434452 (switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFMF706EBS01

Near Alexandria, VA 22304

Davonte

Job Details: 06/28/2023

cx complained fc had frosting on it top of bin handle . didnt see overf frosting on evap. ran service test for fc all passed. advised cx not to over pack fc. paid service call in full

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/28/2023

Replaced led module.. unti cks and works fine

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Rockville, MD 20852

Roberto I.

Job Details: 06/28/2023

"Replaced part, door tested ok."

We serviced a

AMANA FREEZER

Model ABB2221WEB1

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/28/2023

Replace failed drain pan and drain tube unit working properly no longer leaking no other issues found

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rockville, MD 20852

Roberto I.

Job Details: 06/28/2023

"CX complaint freezer too warm.Found 18F in the Fc and 39F in the Rc. The Fc evap is not defrosting. Ran forced defrost, it didn't work. Removed evap cover, found bi-metal closed, but no power tot the heater. Heating element reading 70ohm. Unit needs main control board. Quoted repair $368.60 (no svc included), with $110 labor for main control board W10843055 replacement; ordrng 1 W10843055 (main control board)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Street, MD 21154

Drew B.

Job Details: 06/28/2023

"cx complaint hat unit is not reached the desired temp and if it does get there it doesnt hold it it drops and and doesntt reach the temp back up found no codes stored they had the temp sensor and control and also the temp sensor replaced and the unit recalibrated before while on techline.. i ran oven preheat to 350 @2:38 (396h -L346) ( H349 -L300) 3rd, (H305-L29) 4TH (H300-L282) temps way off.. called TL spoke to austin....main harness... SR# 7736643294..; ordrng 1 W11136132 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Odenton, MD 21113

Alexander D.

Job Details: 06/28/2023

"called office and made sure sump was covered by entitlements, was advised it is covered and i dont have to charge for it. unit uninstalled prior to arrival, pic saved. water supply hose disconnected from shutoff valve and drain hose disconnected from disposer. replaced sump asm which came with new drain pump. unable to test unit at this time since its disconnected from plumbing and not unit. advised cx to reinstall unit, check for leaks when testing for first time and call back if theres any issues. cx understands"

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