Service History 422 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Hamilton, VA 20158

Ricky E.

Job Details: 06/19/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23237

Chris B.

Job Details: 06/19/2023

cx comp unit will not make ice insp unit found fc at 0 degress and im stuck whith tray flipped replaced im tested unit found im filled and flipped and found home unit working as deswighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 06/19/2023

"Replaced Washplate, agitator, cap unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Odenton, MD 21113

Shane B.

Job Details: 06/19/2023

cx complaint is water left in the detergent tray after cycle and the unit making a noise during spin. cx had recordings of unit running. noises are all normal. i checked for codes and found none saved. ran service cycle with no issues. i insepcted under unit and found no signs of binding or wear. detergent tray is retaining a small amount of water. explained that is normal and detergent can gum up causing water to not flow easily through dispensor. i replaced drawer with preIDed part for a clean start. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/19/2023

replaced the motor and cap recalb washer unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS0

Near Annapolis, MD 21401

Israel R.

Job Details: 06/19/2023

"Service Pointer #: W11296667. S22916. Customer complaint top rack was falling. Found the unit rail has fail and cracked the top adjuster. Service pointer to cover parts and labor for sliders. Collected for adjuster and service call. Repaced sliders, adjuter and tested. Unit is back to normal operations."

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Sterling, VA 20166

Justin S.

Job Details: 06/19/2023

the unit is not starting a cycle. found the door switch is open. replaced the door switch with vs and retested. the unit is now good; ordrng 1 WPW10237959 (switch-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 06/19/2023

the light is not coming on when the door is opened. the light switch is open. replaced the light switch with vs and restested. the unit is now cooling good. the unit is now ready; ordrng 1 W11384469 (switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Manassas, VA 20109

Justin S.

Job Details: 06/19/2023

the unit is not hearting in cycle. found the cap is open. replaced the cap with vs and retested. the unit is now2 heating good in cycle. the unit is now ready; ordrng 1 WPW10574736 (capactr-mg)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Gainesville, VA 20155

Justin S.

Job Details: 06/19/2023

replaced the spray arm and tested. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, VA 22192

Justin S.

Job Details: 06/19/2023

the unit is not cooling very good. found the condencer fan is not bloiwng. the condencer fan is getting 120vac. replaced the fan and blades and tested. the unit si now cooling good. the unit is now ready; ordrng 1 W11458267 (blade) and 1 W11578915 (fan)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ4

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/19/2023

"Cx complained at times, the screen would be unsresponsive. Inspected the unit and found the same error code that was present before and after the door and control install a month prior.. Explained all to tech support and the error is not in the tech sheet but it is for a communication error. WP suggest changning the harness. SR7736658875; ordrng 1 W10508741 (control harness) and 1 W11298100 (main harness)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Riva, MD 21140

Israel R.

Job Details: 06/19/2023

"replaced spud orfce. burner head, and cap burner. unit working as should"

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Annapolis, MD 21401

Israel R.

Job Details: 06/19/2023

"Got to the unit and the cover is the wrong part. The part is no the correct. Ordering the correct cover. Part 4A on parts list. Repalce button and still the same. The customer complaint is that the downdraft is not going up or down automatically he needs to hold the button to get it to go up or down. Tried to removed the motor aseembly yo test the switches but the screw is tight to removed the arm and i did not wanted to break because the customer still able to use the downdraft. Ordering motor assembly with switches, Armd and screws. Call customer when parts are available.; ordrng 1 W10421522 (trim-decor) and 1 W11187731 (motor) and 1 WPW10421280 (arm-motor) and 1 WPW10422765 (screw) and 1 WPW10422764 (lower lower)"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/19/2023

"Replaced timer but unit is still only heatining or turning on past 50mins mark.Bellow 50mins is unresponsive.I noticed the unit is missing the ground on the power cord.Its a prong cord with one of the prongs sideways.It wont connect to outlet without a adapter. Advised to replaced power cord and 3prong 120v power cable and monitor unit.If unit still doesnt wpork propery ,call us back out."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Linthicum Heights, MD 21090

Emmanuel R.

Job Details: 06/19/2023

"Replaced control board and light bulb , Unit tested ok.Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fallston, MD 21047

Bernard M.

Job Details: 06/19/2023

"Cx complaint the door falls without tension. Pulled unit out from undercounter and found the springs had dettatched from the housing causing the door to fall. Replaced hinges using pre-id parts, the door opens with tension. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

"CX complaint: ever since installing, unit wont heat even on diff outlets.Inspected unit, confirmed all connections were good and transformer isnt comming on. checked voltage at ALL outlets on first floor, all reading 113v. not good enough to heat. cx stated he had solar panels put in and they messed up a nuetral line. or something. advised CX to consult a licensed electrician before continuing service.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/19/2023

Cx complaint unit is not working properly inspected unit found support wheel with a flat spot causing a thumping ordering support wheels and pulley; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Randallstown, MD 21133

Brian R.

Job Details: 06/19/2023

cx complaint is with unit and its running issues and wont run or start. found codes F7E1 Tachometer Missing or Wrong Signa F7E7 Motor Unable to Reach Target RPM. tried running dlms and lid locked and drain pump came on and motor started and hummed and then unit shut down and flashed code. tested and checked unit and will order parts needed as capacitor put out is bad and motor wont start. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)

We serviced a

IKEA MICROWAVE

Model IMH172FS1

Near Silver Spring, MD 20902

Samuel R.

Job Details: 06/19/2023

replaced parts and tested unit.now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Laurel, MD 20723

Alexander D.

Job Details: 06/19/2023

"cx complaint dispenser door doenst close anymore. inspected unit and verified complaint. button fell out. preid dispenser didnt arrive in time, reordering but only need 1. in stock @tribles. scheduled return visit for 6/22; ordrng 1 W10861000 (dispenser) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Salisbury, MD 21804

Michael E.

Job Details: 06/19/2023

CX complaint: not drying. Tested and verified complaint. Unit is tumbling andf heating. I found unit failed air flow test in the red with an electroninc air flow tester. I found house venting is restricted and a tear in the vent just behind unit. I informed CX of my findings. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

cx complaint is unit with no water confirmed issue water lines wasnt frozen over and the unit was making ice with no issue went to the back tested power coming into vavle and got 120v going into it the water side but no humming cx would need new vavle; ordrng 1 W11546685 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, VA 22304

Demonte S.

Job Details: 06/19/2023

"Installed the Compressor, Coupler & Access Valve. Pulled a Vacuum. Unit is holding a Vacuum. I then filled the unit with R600 A of 2.4 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler ( DS / Vs)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ01

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/19/2023

"cx complaint FC light out. I found FC led is faulty. replaced LED with van stock and found unit now checks good.; ordrng 1 W10695459 (led (FG VS)), used 1 W10695459 (led) from stock"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/19/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/19/2023

per notes replaced diffuser and tested with door switch opening and closing no noise present

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Daniel, WY

Michael E.

Job Details: 06/19/2023

Replaced the drive motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

replaced front panel of DW and ran test cycle. unit works as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

CX complaint about RC light not working found that door switch has no resistance it seem like internal spring broke(not caused by CX) ordering part; ordrng 1 W11384469 (door switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/19/2023

oven functions nt always respondoing found f6 e4 error stored repalced console tested no errors after testing

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

"CX complaint about door on rh side swings open found that stop pin on hinge unthread itself out causing stop not to catch pin is good just needed to placed it back apply loctite to both hinges from VS working fine now; ordrng 2 WP4210460 (adhesive for restock jh vs)s, used 2 wp4210460 (loctite for restcok jh vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Salisbury, MD 21801

Michael E.

Job Details: 06/19/2023

"CX complaint: unit leaking under right side of door. Tested and verified complaint. I found the door was very misaligned, causing door to leak on right side. I adjusted the level legs, tested unit and it is now working properly. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/19/2023

"CX complains unit is leaking. CX is within manufacture warranty with POP. Ran unit through test cycle with no leaks, no errors. Ran unit through quick cycle with no leaks no errors. Found water pipe under sink to be leaking. showed CX and reccommended CX gets plumber. Unit is working as designed. no further work needed. CX EMAIL UPDATED."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Washington, DC 20017

Shawn D.

Job Details: 06/19/2023

CX complaint oven not heating.Install the order gas valve and tested no gas leak both oven heating.unit works properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/19/2023

Cx complaint unit not making ice after last repair. Verfied complaint and all connections are secure. Unplugged 5 minutes and attempted to jump but no rotation. Checked voltage and found none to ice maker. Checked p3-3 to p1-2 and found control not sending voltage. Ordering control and once approved office will need to set return; ordrng 1 W11043763 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near East Petersburg, PA 17520

Cody H.

Job Details: 06/19/2023

"Was able to access unit and replace parts per previous visit. Unit is working as designed, no further work needed."

We serviced a

KITCHENAID HOOD

Model KVWB600DSS3

Near Gaithersburg, MD 20882

Marc M.

Job Details: 06/19/2023

cx complaint leds not powering on. inspected unit and found unit recieving 4.8vdc to the front left and right leds. unit will need new leds assemblys. cx states unit is within factory warranty but could not demonstrate the proof of purchase on receipt from retailer (best buy). cx will obtain copy of proof of purchase and resubmit claim under warranty.; ordrng 2 W11493395 (led)s

We serviced a

WHIRLPOOL COOKTOP

Model KCES556HSS00

Near Washington, DC 20007

Sherwood

Job Details: 06/19/2023

cx damaged to cooktop. arrived found damaged installed new cooktop. repair complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Newport News, VA 23606

Justin W.

Job Details: 06/19/2023

replaced ui control never arrived. tested unit working as designed placed ui in bin for core

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Pikesville, MD 21208

Brian R.

Job Details: 06/19/2023

cx complaint is hinges didnt come with covers and theres a ticking or tpping sound every time unit comes on. herd sound and checked unit. hindge covers missing as well as tapping sound was fan blade in back hitting wire harness and cut one wire and into others. was able to move and sound went away. also rear cover damged when delivered. cx does not want wires repaired and harness is not available. advised unit will need to be replaced and she will need to call them back as unit does not have part for repair yet. went over with her. unit was sent damaged and non repairable as we cant get part. she said shes calling unit in now for replacement.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Fred G.

Job Details: 06/19/2023

"cx complaint unit stops mid cycle. inspected unit and entered diag and found f2e1, f7e1, f0e5. cleared codes and ran auto test and found unit turn started the spin cycle that lid latch unlocked allowing door to open while still spinning. I removed console and found evidence of infestation. no live infestation found. I also found unit was stored in a damp area. drive motor has corrosion. unit needs control, shifter, lid lock, drive motor, belt. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11603811 (control) and 1 W11307244 (lid lock) and 1 W11481722 (shifter) and 1 W10890624 (drive motor) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pikesville, MD 21208

Brian R.

Job Details: 06/19/2023

cx complaint is unit heats and works good she doesnt feel like unit holds temps or one side of oven heats more then ther other. no fan in this unit so unit should heat even. tested and checked unit. heated to 350 to watch temps and ranges. unit lit on 2nd click. at 350 my temp test was 347 and control showed 374. unit hovered aroung 420 on average of 10 +or-. will order parts needed and office will schedule.; ordrng 1 W11159621 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near York, PA 17404

Fred G.

Job Details: 06/19/2023

"cx complaint unit is loud when in use. inspected unit and heated a cup of water. once turned on I could hear the units magnetron making loud humming noise. unit does heat no issue. unit needs magnetron, transformer, diode. once parts are in please call cx and set up a return visit.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/19/2023

Cx complaint of high flame levels. Did confirm and change a couple spuds and adjusted valves. Unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near York, PA 17404

Fred G.

Job Details: 06/19/2023

"cx complaint unit is still beeping and grinding. inspected unit and entered diag and found f9e2, f8e4. clear codes and ran auto test and found no suds in unit when in a cycle. I did find some water in drip pan. I also found water drops at water supply line. I found water stain on joint of water line. I removed water line and used thread tape on threads. I then reinstalled water line and started a normal cycle and found no water to be coming to pan. I also found no suds inside unit. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW01

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

cx complaint no water passing through the dispenser checked the valve voltage 120 replaced the valve water flowing again and tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17406

Justin L.

Job Details: 06/19/2023

Cx complaint grinding noise. Was able to access unit and verify model and serial. Cx stated that they had extended warranty coverage but unable to find. Cx canceled call and once they have warranty coverage they will have it sent over properly but as of now no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Washington, DC 20016

Sherwood

Job Details: 06/19/2023

cx complaint leaking. arrived installed parts nrepair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near East Berlin, PA 17316

Sal R.

Job Details: 06/19/2023

"CX compalint is that 2 top LED 's amd tbhe FC LED are out. I am ordering 3 LED 's (W11462342). olnce avalible, please have someone from the office call to set a return date; ordrng 3 W11462342 (led mod)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Annapolis, MD 21409

Israel R.

Job Details: 06/19/2023

cx complained unit wasnt turning on. after inspecting the unit noticed that display was flickering on and off. took uit apart and discovered ui oard has corrosion on the insde. ordring ui board and console cap. both are on special order. call cx when parts are avaiable.; ordrng 1 W11660284 (console cap) and 1 W11632709 (ui board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXB00

Near York, PA 17404

Justin L.

Job Details: 06/19/2023

As per previous tech was able to access unit and replaced parts. Cx complaint unit not making ice. Found optics not responsive and ice maker wont rotate. Ordering parts and setting return for fri 6/23/23; ordrng 1 WPW10251076 (ice maker) and 1 W10870822 (emitter) and 1 W10898445 (reciever)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annapolis, MD 21409

Israel R.

Job Details: 06/19/2023

Customer complaint unit is not finishing a cycle. We tested the unit and found error F8E1 Low water no water. And the customer stated that they are having well pump issues. I found the unit is barely getting water in. They have a leak that needs to be fixed. The unit motor and vavles are opening and is agitating and spinning. The unit is not filling with enough water with in the time that needs to fill. CX needs plumber or a well profesional to fix their pump.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Reading, PA 19609

Cody H.

Job Details: 06/19/2023

"CX complains unit is leaking, cx states they checked all the hoses and fittings but cannot find leak. Ran unit through partial diagnostic cycle to replicate leak. Found unit itself is not leaking but CX drain pipe is leaking. Showed CX where leak is coming from. Advised CX they will need plumber for further repairs. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, MD 21236

Dustin F.

Job Details: 06/19/2023

Replaced icemaker and cycled/tested. icemaker works as intended. unit works as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Annandale, VA 22003

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit did not finish a cycle. Inspected the unit and found some water in the tub. There is a lid lock error. At the control, the lid lock has 120ohms unlocked, OL when opened and unlocked. Made sure there were no broken wires at the pump or shifter. Unit needs new control.; ordrng 1 w11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

replaced the mullion unit tested good.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Thomasville, PA 17408

Sal R.

Job Details: 06/19/2023

CX compolai t was that the unit would not heat. I found that the TCO was Ol. I accessed and replace the TCO and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Columbia, MD 21044

Alexander D.

Job Details: 06/19/2023

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/19/2023

"installed parts, unit xks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Ellicott City, MD 21043

Marc M.

Job Details: 06/19/2023

"cx complaint unit making EXCESSIVE vibration sounds from behind the unit. inspected and found that the sealed system lines in the rear compartment were ALL contacting the rear panel cover in some way. was able to bend drier, pan condenser, and suction tube all out of the way of the rear cover to completely eliminate the very noisy vibrations. unit now checks good."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Selbyville, DE 19975

Michael E.

Job Details: 06/19/2023

"CX complaint: no cool. Tested and verified complaint. No frost on evap at all. Compressor is running but is very hot to the touch. Ordering compressor, coupler, drier, 2 count and SS tech per TF. Cannot reschedule due to SS tech needed.; ordrng 1 W11578208 (compressor) and 1 W11504420 (loc ring) and 1 W11504431 (loc ring) and 1 W11506622 (charging tube) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Stewartstown, PA 17363

Bernard M.

Job Details: 06/19/2023

Cx complaint unit doesn't agitate. Entered diag and fpund error code F7E5 shifter fault. Inspected underneath and found the unit had been leaking oil and has gotten on all components. Ordering parts for gear case repair with 2 call count. Once approved contact cx to reschedule; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 WPW10427633 (shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stafford, VA 22554

Tanner B.

Job Details: 06/19/2023

"Replaced Top rc icemaker, tested unit . Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glen Allen, VA

Joseph D.

Job Details: 06/19/2023

Brendanbayron58@gmail.comunit with water infiltration of pantry UI and drawer throwing off entire system disconnected UI and lights ice maker working but will need new door panel and UI for repair; ordrng 1 W10815669 (Drawer and ui)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Dover, PA 17315

Justin L.

Job Details: 06/19/2023

Cx complaint unit not powering on. Was able to access unit and found 240.3VAC incoming into unit and control flashing but UI unresponsive. Verified all fuses had continuity and control sending voltage to console. Ordering console and setting return for wed 6/21/23; ordrng 1 W11583883 (console)

We serviced a

WHIRLPOOL WASHER

Model NED4655EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/19/2023

"Installed timer, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Thomasville, PA 17364

Sal R.

Job Details: 06/19/2023

"CX complaint is that the unit is makin g a loud noise during the spin cycle. I found that the barrings have failed, i am orderign 1 gearcase (W11393685), 1 clutch (W10734521), and 1 draw (W10919352). Once the contract is apporoved, please have someone form the office call to set a return date. Return date will need to be 2 call counted.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10919352 (dispenser draw.) and 1 2callcount (2 call count)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Richard B.

Job Details: 06/19/2023

"cx complant, Microwave not working right. Prior diagnosis found unit needs hinges and harness . Installed hinges and arm bushing. Tested unit. Working as designed with the exception of light is burny out. Will also need bulb. Fot interior. Further work needded. RB; ordrng 1 W10886919 (halogen bulb)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Stafford, VA 22556

Tanner B.

Job Details: 06/19/2023

unable to locate unit; saved tckt

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/19/2023

replaced all parts tested and calibrated unit works as deisnged

We serviced a

WHIRLPOOL DRYER

Model WED8540FW0

Near Hopewell, VA 23860

John P.

Job Details: 06/19/2023

CX complaint unit not heating and leaking water found open heater and water leaking from valve have error code for heater relay can hear thumping coming from rollers; ordrng 1 WP8544771 (Heater) and 1 W10815373 (Valve) and 1 W11537215 (Control) and 1 661570V (Belt) and 4 WPW10314173 (Roller)s and 1 4392067 (Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/19/2023

"cx complaint of unit not working,checked unit to find the folling error codes F4E3,F7E1 ohmed out heating element to find open reciving 120 from board to element also sump working intermittinly ran unit through diag 2 no problem rna it in normale mode and stopped interminly ordedring parts needed for repairs; ordrng 1 W10518394 (heater) and 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Newport News, VA 23608

Orbie

Job Details: 06/19/2023

cx complaint unit not functioning. checked unit found F1E0. unit needs control board. ordering board. advised cx we will call when we have part.; ordrng 1 W11548749 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Ashton-Sandy Spring, MD 20861

Marc M.

Job Details: 06/19/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Newport News, VA 23608

Orbie

Job Details: 06/19/2023

replaced motor and all other parts. verified no leaks from unit. tested. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Olney, MD 20832

Marc M.

Job Details: 06/19/2023

cx complaint ice will clog up in the dispenser chute. inspected unit and could see where left side of the dispenser flap is not sealing effectively. unit will need new dispenser door flap assembly.; ordrng 1 W11423781 (door flap)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Newport News, VA 23601

Orbie

Job Details: 06/19/2023

cx complaint unit out of balance. found no codes stored. found no current issues. advised cx to monitor future operation and to call back if she sees any issues.; ordrng 1 look (look)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS0

Near Baltimore, MD 21207

Brian R.

Job Details: 06/19/2023

cx complaint is door wouldnt always shut and light wouldnt aways go off and she tried to unplug a few times and left off so bulb wouldnt blow. units O-O-W and she knows. checked unit. will order parts needed and cx paid in full as well as scheduled for 3/23/23; ordrng 1 W10138793 (Fuse 9.37) and 1 W11213912 (Interlock 35.28)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SMBM00

Near Newport News, VA 23602

Justin W.

Job Details: 06/19/2023

cx complaint unit leaking at bottom of fc. checked unit to find drain hose frozen thawed and tested unit working as designed cx paid diag charge

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Derwood, MD 20855

Julian H.

Job Details: 06/19/2023

got here checked temperatures RC42* FC25* went to the back compressor warm to the touch but running put unit on test #4 substep 4 flowing refrigerant to RC but also can feel refrigerant flowing to FC substep 5 can feel how refrigerant is not a strong flow can felt like is chugging even though selenoid is not making sound call DS to confirmed failure we both agreed that control & solenoid need to be replace b4 any sealed sys work informed this to CX she wasnt very happy AND NOT AGREED TO PROCEED W REPAIR; ordrng 1 W11590197 (solenoid) and 1 WPW10235503 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Tanner B.

Job Details: 06/19/2023

unable to locate unit; saved tckt

We serviced a

WHIRLPOOL DRYER

Model gew9250pw1

Near Baltimore, MD 21209

Brian R.

Job Details: 06/19/2023

cx complaint is unit not heating like it should and smells like its burning something. units O-O-W but they say they have some kind of warrenty on unit. tested and checked unit. unit runs and heats oin normal as well as timed dry. took temp readings and hi temp is really high. unit could use a good cleaning as well. went over unit with them so he could call unit in. cx paid as well as scheduled.; ordrng 1 279973 (TCO Kit 51.24) and 1 WP3387747 (Heater 85.68)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/19/2023

"Damage to the frame in rear of unit bending in the rear cross member bars , doesnt seem like it hit gas tubing or gas valve, but cant test due to it being in a lowes warehouse .. contatcted wpl techline sr#7736664991 ordering supports , rear cover , gas tubing and gas valve; ordrng 2 98015363 (rear support)s and 1 W11492823 (rear cover) and 1 W11628651 (tubing gas) and 1 W11590251 (gas valve)"

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/19/2023

CX complaint RANGE F8E0 error code. Replaced cooling fan. Cleared error code & test fan running. Preheat oven to 450F & no error codes. Test all cooktop elements & downdraft blower > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/19/2023

"cx declined service, getting new unit"

We serviced a

IKEA RANGE

Model IGS900DS05

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/19/2023

"cx complaint of not beening able to turn know on right hand burner and upper oven not heating,checked unit to find the know to be a stuck valve on manifoild and ignitor in upper oven to have a crack in the ignior not allowing it to come on ordering parts needed for repairs; ordrng 1 WPW10204705 (Surface Burner Manifold Assembly) and 1 W11596211 (Oven Igniter)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Reston, VA 20190

Christian C.

Job Details: 06/19/2023

"Cx complaint of an LF error. Inspected unit found F0E3 overloar, F2E1 stuck button, and F8E1 long fill. Ran through diag cycle and whenever filling with cold water valve is loud. Ordering inlet valve.; ordrng 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/19/2023

replaced element tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near York, PA 17404

Justin L.

Job Details: 06/19/2023

Cx complaint unit not unlocking or draining. Was able to acceess unit and found broken lower harness and failed latch. Ordering parts and once in office will need to set return.; ordrng 1 W11513248 (latch) and 1 W11643701 (harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/19/2023

replaced all parts need to repairs unit tested works as designed cx did not have an email to list at this time

We serviced a

WHIRLPOOL WASHER

Model CEM2745FQ1

Near Washington, DC 20001

Sherwood

Job Details: 06/19/2023

"cx cant not fin d unit will reschdule; (created new UIS, deleted prior attachment to UisID 452333)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA

Carl A.

Job Details: 06/19/2023

"cx complaint of unit making noise,checkedu nit ti find no error codes at this time,ran unit in auto diag to find that the water valves making noise indicating there is an internal blockage inside of valves replaced valves tested and calibrated unit works as designed,cx didnt want to list email at this time; ordrng 1 W11210463 (valve CA / VS), used 1 W11210463 (VALVE CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newport News, VA 23605

Orbie

Job Details: 06/19/2023

"checked unit. J2 3-2 (20ohm), ran unit through test mode to find unit not switching modes. replaced control and tested unit. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Richmond, VA 23220

Chris B.

Job Details: 06/19/2023

please ship to 10801 cherrry hill dr 23059 glen allen va cx comp unit tub has major rust spots insp unit conf cx comp found valves to good looking and flowing good but exceive amount of rust on stainless basket and is staining white towels brown ordering absket and valve; ordrng 1 W11513243 (basket)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ellendale, DE 19941

Frederick R.

Job Details: 06/19/2023

"CX complaint is WM shutting off mid cycle. Inspected/tested and found unit working sporatically. Unit would get to agitate then shut off and not spin. Checked cpacitor, actuator and bot wore working properly. Lid locked but not all the time. Ordering control and inlet valve. Cannot reschedule due to part avilability.; ordrng 1 W11627413 (control) and 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model PESUDO1234

Near Richmond, VA 23221

Chris B.

Job Details: 06/19/2023

cx stated unit is under ext warranty advised cx to call ext warranty comp

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL01

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/19/2023

Unit with no frost pattern. Compressor loud. Freezer at 35 degrees. low on charge . Must replace compressor and search for leak with nitrogen. No dye used in this unit. Ss repair covered .; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Driet) and 1 W11548259 (Condenser) and 1 W11099748 (Evap) and 1 W11291123 (Evap fridge) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"CX complaint lid not locking.Confirmed complaint, found lock hook with angle too closed, not catching the top part. Opened angle by using a screwdriver as leverage. Unit teated ok."

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