We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details:
06/30/2023
CX complaint MW broil element hanging. Replaced support. Test MW heats & convection working > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5300SQ0
Near Fairfax, VA 22032
Christian C.
Job Details:
06/30/2023
Cx complaint unit is not drying clothes all the way. Cx is using timed dry. Inspected unit set for timed dry. Unit is heating up. Checked vent to unit has some lint buildup. Turned on unit and checked vent to outside and little to no airflow. Found vent cut and damaged. Cx will get it replaced.
We serviced a
MAYTAG WASHER
Model LAT8600AAW
Near Silver Spring, MD 20901
Leon
Job Details:
06/30/2023
cx compalint washer leaking. confirmed issue found sleeve injector squirting water out. checked for clogs found none. let customer know which parts are needed. client will find parts on his own and call us back if following through with repair.; ordrng 1 WP215447 (Injector Sleeve) and 1 WP213015 (Injector Tube Nozzle) and 1 WP215235 (Injector Tube)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Washington, DC 20008
Brian F.
Job Details:
06/30/2023
"Cx states unit gives F9E1 error, entered diagnostic mode, found saved F9E1, cleared error. Ran service test, completed with no errors. All electrical checks good, drain pump can overheat and lock up according to tech sheet, works again after cooling. Installed new drain pump, tested, unit is now working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model GSS26C5XXY02
Near Baltimore, MD 21206
Shane M.
Job Details:
06/30/2023
cx complaint the unit isnt making ice. found icemaker stuck in rotation. service pointer for icemaker. replaced icmekaer. will be making ice in 3-4hrs. pre id mandatory if cx calls back wpw10258562 valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA75SAHZ0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
06/30/2023
"Cx complains that the upper rack falls down, isnpected unti, the adjuster on the right side broke, replaced adjsuter kit, unti tested, upper rack works fine"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stafford, VA 22554
Robert W.
Job Details:
06/30/2023
Replaced board and timer tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Elizabethtown, PA 17022
Cody H.
Job Details:
06/30/2023
"Was able to access unit. Was able to remove washplate and hub, but the splines for the washplate was siezed to the gearcase shaft and could not be removed. Unit will now need outter tub and wash basket. Both parts will be shipped to the CX. CX to call office when parts arrive undamaged. Unit will need 2nd tech for return.; ordrng 1 W10752719 (basket) and 1 W11219115 (outter tub) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Glen Allen, VA 23060
Eric F.
Job Details:
06/30/2023
"Confirmed cx complaint unit not heating. Found terminal wires lost continuity. Replaced with pre-id'd part kit, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Frederick, MD 21702
Marc M.
Job Details:
06/30/2023
"cx complaint still minimal ice production (much less than 56-72 cubes in 24 hours). inspected unit and found about two icemaker trays worth of ice in bin upon arrival. cx states that based on previous consistency that amount will remain for the rest of the evening and he can expect about two more trays worth over night. icemaker itself was already replaced during previous service. checked temps and found -2 in fc. performed optics check detailed in 'Troubleshooting Guide'. when forcing ejector teeth into position the unit did continue the cycle, eject ice, and fill with water after 2 minutes proving good optics/icemaker/valve. contacted techline to review findings. determined 'unit operating as designed' per TL. SR7736757891"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details:
06/30/2023
CX complaint: longf dry times. Testeed and verified complaint. Unit is heating and tumbling. Unit failed air flow test in the red. I advised CX to contact builder or have a company clean out venting. Unit is working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Frederick, MD 21702
Marc M.
Job Details:
06/30/2023
cx complainit no ice production. inspected unit and found unit does fill. after fill uit did not cycle the recirculation pump. replaced with pre id parts and tested unit. unit now checks good.
We serviced a
JENNAIR OVEN
Model JJW3430LL00
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/30/2023
"Cx complaint oven not working, broken door glass.Confirmed broken door inner glass clearly broken by impact (cx said my son dropped someting on it). Ran test mode, found F3E0 and F3E3 errors. I was unable to pull the unit out, the power cord was too short, running behind the MW above, and connected inside the cabinet abovw the MW. Removed console,found P3 connector loose. Pushed connector in and cleared errors. Ran a beke cycle, the oven worked as designed. Quoted the repair $397.58, with $110 labor for inner door glass W11325529 replacement. Cx wants to call Jennair; ordrng 1 W11325529 (door inner glass)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Washington, DC 20015
Brian F.
Job Details:
06/30/2023
"Cx states unit making screeching noise. Tested and confirmed. Found worn idler causing noise, installed new idler, tested, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/30/2023
Cx complaint unit is not filling found the gill valve unplugged reseated and tested unit now functions Normally charged 120.00 Service call
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waynesboro, PA 17268
Drew B.
Job Details:
06/30/2023
"cx complaint tht unit is makin noise when it slows down when the unit spinning.. the unit fills with water good no issues unit lid locks no issues, and the drain pump kicks on and no issues their when unit agitates no issues and when spinning starts making loud grinding noise.. i found the unit to have a teeth stripping in ccam pulley i replaced pulley and tested and no noise and full operations checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21206
Shane M.
Job Details:
06/30/2023
cx complaint the unit isnt washing proper. found F7E3 F7E4 F7E6. ordering slider rotor stator cluth; ordrng 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10915700 (stator) and 1 W10754448 (cluth)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Burke, VA 22015
Christian C.
Job Details:
06/30/2023
Cx complaint unit door latch does not close. Inspected unit and door latch is in closed position and cannot reset. Ordering lid latch and strike.; ordrng 1 W11565030 (lid latch) and 1 W11316914 (strike)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/30/2023
"cx complaint the unti is not spinning. checked the unit and unit was not calibrated. therefore, i calibrated the unit and made sure all connecctions were tightlty secured. therefore, the unit is good to go. also testeed in a drain and spin. no issues foujnd."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chambersburg, PA 17202
Drew B.
Job Details:
06/30/2023
"cx complaint that unit is not going through the cycles and wont wahs or do much from what they say.. i found the unit to try to start then just short out i found the unit to have bad cold psi coming through being clogged well screen limiting ccold water input.. the unit does lock and hot is good. when the unit drain no issues but as soon as the yunit tries to agitate the unit goes blank and does nothing then comes on and unlocks,, will need a new lower harness and acu for repair..; ordrng 1 W11603810 (acu) and 1 W11652038 (lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Millsboro, DE 19966
Taylor F.
Job Details:
06/30/2023
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the UI to be defective. Replaced UI from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENA REFRIGERATOR
Model KRFC704FPS03
Near Charlottesville, VA 22901
Kyle A.
Job Details:
06/30/2023
Cx complaint of rc cooling issues. Did confirm evap frozen over and gaskets ripped. Cx is going to defrost unit before return Wednesday. Will replace panel and gasket then.; ordrng 2 W10917313 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Locust Grove, VA 22508
Tanner B.
Job Details:
06/30/2023
"loose connection on dampner , if cx calls back send me a shop job"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Timberville, VA
Kyle A.
Job Details:
06/30/2023
Installes parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Edgewood, MD 21040
Justin S.
Job Details:
06/30/2023
cx says the unit cooled for a few weeks after compressor was replaced and has now started warming back up and now stopped making ice. found the compressor and fans are active. very poor frost pattern on the refrigerator evaorator. ran test 4 and step 1 pressures equilized quickly to 5psi. step 4 low side pressure is -20psi and high side pressure is 55psi. step 5 low side pressure is -20psi and high side pressure is 60psi. inverter pulling .5aac while running. pressurized the unit with nitrogen to 140psi and checked for leaks with bubbles. the unit is not leaking anywhere i can test. the unit is dropping 2 psi in 20 minutes. called tech support and spoke with a robert. file number 7736754974
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Windsor, PA 17366
Bernard M.
Job Details:
06/30/2023
"Cx complaint unit shut off mid-cycle. When arrived the lid was locked. Accessed the control and with unit plugged in, found the control was out. Replaced control using pre-id parts, restored power and unit came on and unlocked the lid. Entered diag and found no error codes. Recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
JENN-AIR ICE MAKER
Model JUIFX15HX01
Near Crownsville, MD 21032
Emmanuel R.
Job Details:
06/30/2023
"Replaced compressor and water valve, tested unit, Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Columbia, PA 17512
Justin L.
Job Details:
06/30/2023
Cx complaint unit leaking again. Cx had videos and pictures for evidence. Ran unit and unable to replicate leak. Removed outer door and same. Rescheduling cx for wed 7/5/23 and cx will have dishwasher running ahead of time and will leave it in failed state.; schdld next appmnt for 7/5 WED !
We serviced a
IKEA RANGE
Model IGS900DS05
Near Virginia Beach, VA 23454
Branden R.
Job Details:
06/30/2023
came out and replaced all parts on unit disassembled and replaced all parts tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Shawn D.
Job Details:
06/30/2023
"new compressor box was iffy so hooked new compressor up to find it does not run, checked in back and found unti is leaking freon from factory lock fitting has oil on it compressor is not running hat and sounds good. added coupler to compressor and fixed leak with coupler then vacumed system down and filled with freon. unit is good to go"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Alexandria, VA 22312
Christian C.
Job Details:
06/30/2023
"Installed MW door assembly, arm, hinges, MW appliance manager, interlock harness, and turntable motor. Tested unit. MW and oven are heating. Turntable is moving normally."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Drew B.
Job Details:
06/30/2023
went to replace the unit parts and had mice dropping and dead rotant inside unit unit..; saved tckt
We serviced a
MAYTAG FREEZER
Model MFI2269FRZ03
Near Hanover, PA 17331
Drew B.
Job Details:
06/30/2023
cx complaint that unit is not cutting the ice and leaking down in the tray... was able to replace the icemaker with new mold for cutting cics and also the valve and unit filled and checked good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Fairfax Station, VA 22039
Richard B.
Job Details:
06/30/2023
"CX complant. NOT COOLING. prior diagnosis found unit needs evap fan motor with thermisters and damper. Tested damper and it is working correctly in test number three . Air is moving when damper opens. Replaced evap fan motor and reassenmbled. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Wyomissing, PA 19610
Justin L.
Job Details:
06/30/2023
Assisted CH to diag and replace parts. See CH notes
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pequea, PA 17565
Justin L.
Job Details:
06/30/2023
Was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near York, PA 17404
Bernard M.
Job Details:
06/30/2023
"Cx complaint unit wouldn't make ice. Removed bin and pressed in the reset button, the bail arm would raise and tray would turn halfway. The tray wouldn't rotate back to call for water. Replaced icemaker using pre-id parts, reset and it harvested then called for water. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Alexandria, VA 22310
Lloyd B.
Job Details:
06/30/2023
Cx complained the unit has frost. Inspected the unit and found a small amount of air entering the top of the freezer door. Unit needs silicone around the perimeter of the door. Follow instructions on paper.; ordrng 1 8201711 (silicone)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Mechanicsville, VA 23111
Chris B.
Job Details:
06/30/2023
cx comp unit leaks insp unit found drain pipe over flowing advised cx to call plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Staunton, VA 24401
Kyle A.
Job Details:
06/30/2023
Cx complaint of fc leaking into rc. Did confirm frozen drain pan due to improperly mounted heater. Reseated heater and cleared ice and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Lexington Park, MD 20653
David J.
Job Details:
06/30/2023
Cx complaint water leaking under unit. Arrived today and verified complaint. Removed back panel while unit was filling. Water is leaking behind tub fill outlet. Causing to splash and leak behind unit. Inspected drain and tub and found no other leaks. Water splash all behind unit cause its not all entering the tub. Ordering parts for return visit and will repair when they arrive ; ordrng 1 W10906602 (Inlet valve) and 1 W11189116 (Inlet hose) and 2 W11174391 (Clamp)s and 1 W10906602 (Water inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chambersburg, PA 17201
Drew B.
Job Details:
06/30/2023
cx complaint that unit is not cool removed back panel and foudn the discharge line to literally not connection brazzed on the compressor will need purhed with nitogen then replace the following parts for cooling process to operate.; ordrng 1 LOOK (LOOK) and 1 SSTECH (S TECH) and 1 WPW10507886 (COMRPESSOR 6@trb) and 1 W10843121 (DRIER 7@trb) and 1 W10510988 (suction tube) and 1 2coutn (2 count)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Lake of the Woods, VA 22508
Tanner B.
Job Details:
06/30/2023
"1-W11126814 control if cx calls back CX Concern after a power outage the unit will give a f1 error at 375 or higher , found f1 in diag .. cleared error and cycled power on unit.. heated unit up to 450 to see if error reoccurs.. error did not reoccur .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Ken M.
Job Details:
06/30/2023
Capacitor replaced and unit retested. Unit displayed F9E1 with an empty tub. Cycled canceled and harness inspected. Found the pressure hose not fully seated on the port on the side of the outer tub. Pressure hose pressed in placed and unit retested. Unit kept trying to drain after being empty. Power disconnected and control replaced. Power restored and unit retested. Unit advanced to agitate and spin. Unit is working properly. Old capacitor left with customer.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford Mill, MD 21244
Brian R.
Job Details:
06/30/2023
"cant reflash this unit. powered unit on and no console. had 120 to control and no green light. called tech line before touching unit. spoke to Leon and SR# 7736754813 ///tested and checked over unit and advised to get lower harness before replacing any parts to save blowing more. all plugs and grounds and everything is plugged in tight, replaced drain pump then control. powered uniut up and it came on as well as transfered info. ran dlms cycle then auto test. unit now checks. job complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Troy, VA 22974
Eric F.
Job Details:
06/30/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFE08
Near Baltimore, MD 21244
Brian R.
Job Details:
06/30/2023
cx complaint is door switch broke in the fridge section. push piece broke and now light wont go on. will order part needed as well as rescheduled cx for friday 7/7/23 for return.; ordrng 1 W11384469 (Door Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Orbie
Job Details:
06/30/2023
replaced wheel tub piece along with having to find screw to fit unit from van stock. unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17110
Andrew S.
Job Details:
06/30/2023
Per previous tech I was able to access and replace the rack adjusters. I then tested the function and they are functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Brunswick, MD 21716
Ricky E.
Job Details:
06/30/2023
customer stated that the ui was freezing and will stop during use and will not restart.. unit gave a 6-0 error for comm drop.. unit will need the ui assy; ordrng 1 w11616683 (ui assy)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/30/2023
Removed and replaced moisture sensors and harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/30/2023
"cx complaint of unit leaking water ,checked unit to fin no error codes at this time,tsted ran unit was able to find water leaking from two parts dispencer to have a crack in back of dispencer also found the lower wash arm to have split apart causeing water to put more then need water in tub vs were it needs to be in the wash arm tested unit works as deisgned"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS02
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/30/2023
Arrived at cx home knocked and rang bell no answer called office office called cx no answer left voicemail was instructed to wait 10 mins before moving on.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Rockville, MD 20852
Roberto I.
Job Details:
06/30/2023
rEplaced parts and resumed power. Compressor and fans started immediately. Collected $155
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Moseley, VA 23120
John P.
Job Details:
06/30/2023
ordering door check unit gound liner sederated from door; ordrng 1 LW11091610 (door shp2cx) and 1 look (look) and 1 W11223753 (badge)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
06/30/2023
first vist complaint door not closing replaced hinges light now goes off also complaint of ripping clothing found sensor bars failed and grabbing clothinng replaced both bars
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Richmond, VA 23225
Joseph D.
Job Details:
06/30/2023
"Unit with failed door latch got door open replace latch and unit now open and closing latching properly. Cx was unable to get power back on through his generator , but will call back in if problem persists."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Leon
Job Details:
06/30/2023
cx complaint interior light not illuminating. inspected unit and confirmed issue. repaced wire harness. tested machine working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Richmond, VA 23294
Eric F.
Job Details:
06/30/2023
"Installed parts, tested unit, found ice box fan non functional when tested. Quoted cx for ice box fan, cx paid in full. Ordering fan.; ordrng 1 W11407678 (ice box fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model kdfe204kps0
Near Yorktown, VA 23692
Orbie
Job Details:
06/30/2023
cx complaint unit leaking from front. verified complaint. unit has rust around vent and actively dripping moisture from vent. replaced vent motor and advised cx to monitor future operation to verify fix.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23229
Eric F.
Job Details:
06/30/2023
"Cx states whirlpool offered parts and labor concession for job. Instructed him to call in and have concession properly dispatched. Must return with pre-id's parts, element has a hot spot on it and has lost continuity.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near College Park, MD 20740
Leon
Job Details:
06/30/2023
cx complaint door gasket came off. installed new gasket tested and confirmed it is working as designed. instructed cx on how to open doors properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Midlothian, VA 23112
John P.
Job Details:
06/30/2023
"Cx complaint unt leaking water onto floor, checked unit found duck bill stopped up, replaced duck bill with ptrap, and cleared drain pan.; ordrng 1 W11190084 (DRAIN TUBE jp/vs), used 1 W11190084 (DRAIN TUBE jp/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fairfax, VA 22031
Jason A.
Job Details:
06/30/2023
CX complaint FRIDGE no ice. Replaced icemaker. Turn on IM & pushed test button. IM completed harvest & water fill. NO LEAKS. Advised CX toss out a few batches of ice > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Davidsonville, MD 21035
Israel R.
Job Details:
06/30/2023
Customer complaint unit is leaking fromt the ice maker. Tested unit and found the ice maker is not finding home position. The unit need new ice maker. Collected for service call. They are going to thing about it.; ordrng 1 W10908391 (icemaker 152.16)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/30/2023
"cx complaint of fresh food compartment not cooling,found no error codes on board called techline spoke with Nateran through a battery of tested to find that there is a broken nutral inside cabinet determind non repairable SR#773659943"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Baltimore, MD 21205
Shane M.
Job Details:
06/30/2023
left belt splutch w cx. re ordering motor. motor was not in bin. LOOK (LOOK); ordrng 1 w10832724 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waynesboro, VA 22980
Kyle A.
Job Details:
06/30/2023
Units valve is not sending water to bottom icemaker. Ordering valves for return.; ordrng 1 W10865826 (Valve) and 1 W11129435 (Dual valve) and 1 Note (Note)
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Woodbine, MD 21797
Brian R.
Job Details:
06/30/2023
replaced parts ordered and put unit back together and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesterfield, VA 23832
John P.
Job Details:
06/30/2023
change gasket and mullion tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23234
Chris B.
Job Details:
06/30/2023
cx comp unit will not make ice insp unit conf cx comp found im filled with ice but not moving in test funtion replaced im tested unit wrokiong as dedsighned collcedt 120 sc 152.16 IM 15 ship 55 labor 9.13 tax total collected 351.29 cx paid in full
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Lucas R.
Job Details:
06/30/2023
"cx complaint unit not cooling, checked unit found compressor internally locked 120 vac at compressor, s code covers repair S71162 sealed system tech needed for return.; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 look (look)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Richmond, VA 23233
Eric F.
Job Details:
06/30/2023
Unable to remove unit from cabinet to perform work. Cx states that installer had a very difficult time getting it to fit. Unit is completely wedged in and will not budge an inch. Instructed cx to have unit made accessible and to call us back when it is.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Stafford, VA 22554
Robert W.
Job Details:
06/30/2023
CX Complaint is the unit door falling open. Inspected unit and found the door is falling open found the sleeves have failed cauing door to fall open. Replaced sleeves unit tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Richmond, VA 23225
Joseph D.
Job Details:
06/30/2023
Unit with leaking gearcase. And worn suspension causing unit to hit floor on larger loads raised unit for more clearance and unit working properly but will need suspension and gearcase to be 100%; ordrng 1 W11454734 (Gearcase) and 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ1
Near Hyattsville, MD 20784
Samuel R.
Job Details:
06/30/2023
cx thought called was covered.they will call whirlpool.cancelling at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near McLean, VA 22102
Simon
Job Details:
06/30/2023
CX complaints refrigrator both side not cooling .inspected unit t evap fan goes on and off and defrost temprature sensor reads 360 ohms .ordered and eva harness.thermistor and freezer door bin SZ; ordrng 1 WPW10384183 (THERMISTOR) and 1 W11658799 (harness wire) and 1 WPW10494336 (freezer bin frame)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Hyattsville, MD 20785
Samuel R.
Job Details:
06/30/2023
cx complaint unit is not lighting up.inspected unti and found freezer light out.replaced module and and unit is now wokring properly
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Vienna, VA 22181
Simon
Job Details:
06/30/2023
"CX complaints mucrowave burninig odor.inspectect unt each component not sign of burninig electrical wire all good wacrowave full functioning but impossible to identiefied the burning smell FROM where is coming ,CX replaced the outlet call tech line and tech line saftey .SZ"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
06/30/2023
"cx complaint unit not spinning or agitating. checked unit, unit displaying f7e9. cleared fault. calibrated unit would not spin, motor just humming. motor within range, come to find defective capacitor, replaced cap, calibrated and tested, no faults after test cycle. unit wokring as designed. secured cap in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Richmond, VA 23238
Joseph D.
Job Details:
06/30/2023
Freezer 26 degrees. Fridge 42 degrees. Unit pulling point 6 amps full Frost pattern but displaying signs of slight undercharge. charged with 15 g Unit working properly. Compressor .8 amps. Full frost pattern. Ice box at 11 degrees.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Phoenix, MD 21131
Justin S.
Job Details:
06/30/2023
cx says the unit was just delivered and they used it a few times but then the unit started leaking badly and damaged the ceiling under where the unit is located. dont see any drips on the bottom of the unit. no error codes in memory. ran the automatic test cycle and the unit is filling draining spinning and agitating good. checked again for leaks and bottom of the unit and floor are dry. filled the unit to max and noticed a lot of suds while filling(pic). all soaps are he. drained the unit and the plumbing didnt overflow. checked the bottom of the unit and no leaks that i see. ran the automatic test again without leaks. called tech support and spoke with an austin. file number 7736706503. possible suds issue but nothing was leaking while i was there
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Richmond, VA 23224
Chris B.
Job Details:
06/30/2023
xc comp unit will not cool in rc insp unit conf cx comp found evap fan not running when in test 1 found comp running and evap had frost patern and can hear unit defrosting unit will need evap fan; ordrng 1 W11177620 (evap fan motor)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX505ESS2
Near Chevy Chase, MD 20815
Brian F.
Job Details:
06/30/2023
"Cx states unit not making ice. Entered diagnostic mode, water flowing into reservoir very slowly, removed water filter, water started flowing properly. Powered on unit, it immediately started producing ice. Advised cx unit needs new filter."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Richmond, VA 23231
Chris B.
Job Details:
06/30/2023
cx comp unit will not dry clothes insp unit found obstruction in blower wheel removed obstruction tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York, PA 17402
Bernard M.
Job Details:
06/30/2023
Cx has extended warranty through Lowes. She will contact them to get correct info dispatched. Office will reschedule accordingly
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2059GES
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
06/30/2023
"CX Concern the unit leaking , pin hole leak on the inlet valve .. ordering valve; ordrng 1 WP12544002 (valve) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gaithersburg, MD 20877
Ricardo S.
Job Details:
06/30/2023
"Replaced parts, unit tested ok"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Chester, VA 23831
Chris B.
Job Details:
06/30/2023
replaced control per prior diag
We serviced a
MAYTAG RANGE
Model MER4600LS2
Near Gaithersburg, MD 20877
Ricardo S.
Job Details:
06/30/2023
"Cx complains that the glasstop broke on the same spot, inspected unit, thermal event. the element get stuck on high heat.. order parts; ordrng 1 w11517959 (lf element) and 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chester, VA 23831
Chris B.
Job Details:
06/30/2023
cx comp unit IM sensor is falling insp unit conf cx comp found tabs that old im therm to tray hanging and tabs gone replaced im tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near Charlottesville, VA 22903
Kyle A.
Job Details:
06/30/2023
Changed drier and purged unit with nitrogen. Then pulled vacuum and charged unit. Pressures equalized to within range and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Sykesville, MD 21784
Brian R.
Job Details:
06/30/2023
cx complaint is unit has issues filling. found a F2E1 error code. tested and checked unit. valve makes a buzzing sound but unit does fill. unit had issues taking code. she said lights bounce around and unit does not seem to go through each setting. cx usues cold most of the time. unit fills good at the time. issue is on cold side as well as control issue. will order parts needed and office will schedule.; ordrng 1 W11627413 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Washington, DC 20016
Sherwood
Job Details:
06/30/2023
cx complaint dishwashern wont start up. arrived and installed sump. tested everything for leaks. no leaks found dw is operating correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Richmond, VA 23226
Joseph D.
Job Details:
06/30/2023
Customer complaint Frost in freezer near door. Refrigerator compartment drain had clogged with ice and then melted customer has unit set to 33? in refrigerator causing drain tube to freeze over instructed him to leave it at 37 or 36 but once you get towards 3433 the drain line has a tendency to freeze more often. Water had run over the front lip and onto the freezer door creating icicles.; ordrng 1 W10864518. (Adapter kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/30/2023
"cx complaint of lights out in unit ,checked unit to find led in freezer to be bad brewak down as follows 1/w10695459service call breakdown as follows serivce call 120.00parts 119.69shipping 15.00labor 110.00sub total 364,69tax 7.18grand total 371.87deposit 120.00cx will call back if moving forward with repairs cx dose not whish to list email at this time"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Alexandria, VA 22302
Lloyd B.
Job Details:
06/30/2023
Cx complained of draining issues. Inspected the unit and found a clogged drain. Installed new drain and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
06/30/2023
"cx complaint tub banging on left side and defective pulley shield . unit is leveled. no faults present. come to find weak suspension and oil leaking from bearings onto clutch, verified defective pulley shield. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11510461 (washplate) and 1 W11396716 (suspension) and 1 W11449840 (gearcase) and 1 W11395618 (capacitor) and 2 WP22001995 (screw)s"
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FW4
Near Alexandria, VA 22304
Lloyd B.
Job Details:
06/30/2023
Cx complained the units buttons would not work at times. Inspected the unit and could not duplicate the problem but there is a code of F2E1 for stuck key. Installed new control and tested and all buttons now work. Job complete
We serviced a
WHIRLPOOL COMBO
Model WET4024HW0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
06/30/2023
"Replaced parts, unit tested ok. Collected $125 with check # 1039"