We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB02
Near Manassas, VA 20110
Richard B.
Job Details: 04/11/2023
"CX complaint. No ice. Prior diagnosis found unit needs valve. Installed valve , Cycled power and once fridge booted up. Ice maker called for water. CX will moniter . Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near East York, PA 17402
Sal R.
Job Details: 04/11/2023
I was able to access and replace all parts. I tehn dispensed water and found that once the res was full the unit dispensed at the Door. Unit test good.
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near Dayton, MD 21036
Marc M.
Job Details: 04/11/2023
"parts originally shipped to cx, however cx required assistance with bin install. installed ice bin and unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Waynesboro, PA 17268
Bernard M.
Job Details: 04/11/2023
"Replaced ice maker, ran test 29 and it harvested and ran test 31 and it filled with water. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Newport News, VA 23606
Justin W.
Job Details: 04/11/2023
"cx complaint no cool in upper rc. checked unit to find temp at 47.3 upper rc. 41 lower rc, -1 fc. checked unit to find rc evap freezing up and thermistor reading out of range. found evap fan not running efficiently. ordering the rc evap cover with fan and thermistor to complete repair. ordering control kit per service pointer for ice clumping intermittently. upon return to access rc evap right hand door gets removed.; ordering 1 W11395558 (rc evap cover with thermistor and fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Takoma Park, MD 20912
Shawn D.
Job Details: 04/11/2023
"no couplers were ordered diagram says to order them so had to use from v/s replaced compressor due to being locked up used uv drier from v/s and couplers then vacumed unit down and filled to recommended. unit is good; ordering 1 w10143759 (UV DRIER sd v/s) and 1 w10143759 (COUPLER sd v/s) and 1 W11504415 (coupler SD V/S) and 1 w11504431 (coupler SD V/S) and 1 w11504417 (coupler SD V/S) and 1 w11506623 (coupler SD V/S) and 2 w10896677 (COUPLER sd v/s)s, used 1 w10143759 (uv drier SD V/S), 1 W10913906 (COUPLER sd v/s), 1 W11504415 (coupler SD V/S), 1 w11504431 (coupler SD V/S), 1 w11504417 (coiupler SD V/S), 1 w11506623 (coupler SD V/S), and 2 w10896677 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Riviera Beach, MD 21226
Israel R.
Job Details: 04/11/2023
Customer complaint unit is not washing. I tested the unit and found the unit is not turning on the sump. I tested power and the control is sending 120 to the sump. Sump tested 7.7 pms too low. Unit will needs new sump. 18 at tribles.; ordering 1 W11025157 (pump motor)
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ3
Near Glenarden, MD 20774
Shawn D.
Job Details: 04/11/2023
"cx complaint unit ismokes when using and part inside is burnt. inspected unit and confirmed issue wave guide cover is burnt up snapped pic, removed cover to find the wave guide chanel burnt up and messed up and cant be fixed. called safety documented issue and that it cant be fixed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 04/11/2023
"replaced housing,auagr motor due the threads being stripped then washer coupling put unit back together and now unit dispenses cubes ice good and crushed. unit is good"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Upper Leacock Township, PA 17540
Cody H.
Job Details: 04/11/2023
CX complains unit is running off balance. CX ststes other company serviced unit last week and replaced suspension and didn't fix the issue. Unit shows f0e5 and f0e3 errors. ran unit through diagnostic test unit was making a slight grinding noise when it was running through spin cycle. Lifted unit and inspected under unit and found gearcase had failed and will need replaced as well as components that got oil on them. Office to reach out to cx when all parts approved and are recieved.; ordering 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11550891 (agitator) and 1 W11551646 (spanner nut) and 1 W10752187 (wash plate screw)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near East York, PA 17402
Sal R.
Job Details: 04/11/2023
I was able to access and replace the sump & motor assmebly . I then tested the unit and unit test good. No further evidance of leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20724
Israel R.
Job Details: 04/11/2023
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Guilford, PA 17202
Bernard M.
Job Details: 04/11/2023
"Cx complaint unit doesn't heat. Checked and found unit has proper voltage coming into outlet. Placed mug of water in and set for 1min. After 1 min the water didn't heat. Ordering parts, and will use diode and mag on return. Once parts are in contact cx to reschedule; ordering 1 W10850446 (capacitor) and 1 W11545871 (transformer)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hume, VA 22639
Richard B.
Job Details: 04/11/2023
"CX complaint Washer doesn't work, Inspected unit and found shifter fault. Found shifter plug could have not been fully seated , If CX calls back , order shifter and lower harness . Job completed, RB; ordering 1 W11481722 (shifter) and 1 W11545744 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near East York, PA 17402
Sal R.
Job Details: 04/11/2023
CX complaint was that the unit was not draining. I foun d that the unit drains into a bucekt. I foun d that the unit has a reduced extended line that lays flat under the kitchen cabs and comes up ti the garbage disposal. I removed the line from the GB and fou d the lins clogged with sludge. I advised CX to have the line replaced and possibly re run for better drain results. Unit is opperating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Richard B.
Job Details: 04/11/2023
"CX complaint. No sound from dinger in microwave. Prior diagnosis found unit needs console, Installed console and tested unit by heating a wet towel. Microwave working as designed Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Washington, MD 20744
Shane B.
Job Details: 04/11/2023
"cx complaint is the unit not locking the lid, not filling with water, it starts and stops filling, cx says she has to open and close lid to get it to add small amounts of water and that the lid lock doesn't work yet said it will complete cycles. i found no saved codes. unit completed service cycle with no issues. cleared pressure hose, it didn't seem clogged. ran calibration. started a normal cycle, unit did everything it was supposed to. unit is working as designed. cx insist the unit has a problem. i called techline to document my findings. they said unit is working properly and said to replace no parts."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Cody H.
Job Details: 04/11/2023
"CX complains unit is not drying correctly. Found unit is spinning and heating up, but unit has back pressure. Disconnected dryer vent and unit had suction as it is supposed to. Advised CX they have a blocked vent and will need to have it cleaned. Unit is working as designed, no further work needed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Fort Washington, MD 20744
Shane B.
Job Details: 04/11/2023
cx complaint is poor drying. cx says dishes are soaked at end of cycle and unit is not hot. rinse aid dispenser had some rinse aid in it. i found no saved error codes. ran service cycle. heater did not get hot. inspected under unit and found blue/red wire to heater was not plugged in to the heater. cant pull unit out due to floor being high in front of unit than under it but i was able to get my arm under unit and plug in heater. once plugged in i ran service cycle again. heater is working. put toe panel back on and adjusted unit so it looks straight with the countertop. unit is working as desigend.
We serviced a
WHIRLPOOL RANGE
Model WVW53UC0FS3
Near ,
Robert L.
Job Details: 04/11/2023
"went to install LED transformer and while moving harne light returned, found twist in harnessand loose connection, rerouted harness nad light stayed on, tested all ops ok, if problem returns need harness"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Nanjemoy, MD 20662
Shane B.
Job Details: 04/11/2023
"cx complaint is the agitator breaking off. confirmed complaint, when i arrived agitator was off, cap was crooked and the wash plate was missing a chunk of its side. new agitator and cap will not stay in place with this broken wash plate. ordering wash plate and marking preID-ed parts for use on return to be installed with new wash plate. schedule when parts are available.; ordering 1 W11510461 (wash plate)"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/11/2023
"cx complaint g noise, found noise from plwer area, found layed on lint causing blower to wobble, cleared all lint, tested all ops ok....instructed cxnot to use eco boost timed dry, cx was drying towels to long........ costco 2 year warranty"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Lancaster, PA 17601
Cody H.
Job Details: 04/11/2023
"CX complains unit won't stop spinning when in use.CX POP shows within manufacture warranty. Found unit to have f0e5-off balance error. Cleared error and calibrated unit. ran unit through diagnostic test cycle. Unit went through cycle with no issues. Checked and no codes came back. Ran unit through quick cycle with a load, unit went through cycle with no issues. CX complains unit does not do well with their blanket even in bulky setting. Advised cx about proper loading and how water absorbtion will effect the unit balancing. Unit is working as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Halethorpe, MD 21227
Alexander D.
Job Details: 04/11/2023
"cx complaint unit not dispensing water. upon arrival, cx said he did some research last night and found out about the pressure issue with this model and is considering installing his own pressure regulator because he found one online for $20. went over oow pricing and cx declined service. no service provided, no money collected"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/11/2023
"cx complaint start buttong not always responsive and sunking in, foudn plastic mounting ui cracked and not giving enough back pressure to activate switch, wedged cardbord under ui to secure to top plastic of console, cx willing to use as is, quoted $440 to replace console, tested all ops ok , collected $120 ch#1054; ordering 1 W10897043 (panel-cntl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Edenton, NC 27932
Branden R.
Job Details: 04/11/2023
"cx complaint still not making ice - refrigerator checked unit and found ice maker has lost home positon on unit not allowing proper testing . also found unit will need Triple Water valve not putting water into ice maker in test 45 , will use fill tube heater on return just in case . ice box fan tested good in test 35 ordering all parts for proper repair to be done .; ordering 1 W11482025 (valve inlet) and 1 W11579561 (Valve, Triple Water) and 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20147
Ricky E.
Job Details: 04/11/2023
customer stted that the units time and date keeps resetting and it shows power outage... fnd no errors stored and the unit was working. the unit will not link to wifi... the unit will need the ui assy; ordering 1 w11600321 (ui assy)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Williamsburg, VA 23185
Orbie
Job Details: 04/11/2023
complaint unit has noise. checked unit found F2E1. pulled unit apart found blower wheel spinning. unable to remove blower wheel without cutting motor. unit needs motor to complete repair.; ordering 1 W11549461 (motor) and 1 W10837625 (motor pulley) and 1 W11481730 (bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, MD 21044
Robert L.
Job Details: 04/11/2023
"cx complaint vibration and tapping noise, found no errors stored, in diag on spin cx showed to vibration, tapping coming from hoses in rear, secured drain and supply lines, recalibrated and tested , unit spinning normally and vibration normal for this model, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21044
Robert L.
Job Details: 04/11/2023
"cx complaint not washing goes straight to done, found f7e4 re-engagement error, found slider metal ring seperated, replaced slider from pre-id, recalibrated and tested all ops ok, collected $186.14 visa cx paid in full"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details: 04/11/2023
Replaced console and tested unit unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Lorton, VA 22079
Robert W.
Job Details: 04/11/2023
CX Complaint is the unit isn't opeerating. Inspected unit and found unit not stating pulled lid and found door switch no connected reseatted and unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Burke, VA 22015
Robert W.
Job Details: 04/11/2023
"Cx Complaint is the unit giving error codes, Inspected unit and foiund the door gasket on the left side is allowing water to leak giving the F8E4 error also found the console is seperating and will cause the UI to go out, Drain pump is ohming a little out of range. Ordering Door gasket, drain pump and console and UI to correct issue.; ordering 1 W11460908 (Console) and 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Sykesville, MD 21784
Marc M.
Job Details: 04/11/2023
"cx complaint unit not spinning. inspected unit and found errors f0e5 only. ran auto test cycle to identify any other potential problems. unit filled, agitated, drained, lid locked, but upon spin attempt the unit clearly had stripped hub. was able to replace hub with pre id parts and tested unit. unit now checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Port Tobacco, MD 20677
Shane B.
Job Details: 04/11/2023
"installed all ordered parts. burner is working. cx said flame height was messed wit by last tech and flame goes out when on set to low. i tried adjusting flame height for a while but cant get any changes. on low flame is very low, unsteady and sometimes goes out. not sure if issue is with the valve or orfice holder. orderign both parts. schedule when available.; ordering 1 W11246817 (valve-brnr) and 1 W10639869 (holder-orf)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Waldorf, MD 20601
Shane B.
Job Details: 04/11/2023
cx complaint is the bake element breaking. cx said it had a small flash/sparks when it broke. i found damage to element near the rear. replaced with preIded part and tested unit. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 04/11/2023
Cx complained the outer ring did not work. Installed new element and switch and tested and all elements now works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Eldersburg, MD 21784
Marc M.
Job Details: 04/11/2023
cx complaint unit making loud clicking when rc doors are opened. inspected and found damper causing clicking sound. replaced damper with pre id parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Rockville, MD 20852
Roberto I.
Job Details: 04/11/2023
"Replaced parts. Found clogged rc evap drain, unclogged it. Unit good to go."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Millsboro, DE 19966
Frederick R.
Job Details: 04/11/2023
"CX complaint is fan runs too long. Inspected/tested and found no error codes. Both coolong fans run on high and low as designed. CX does not have understanding that there is no set time on fan shutting and that it depends on the temp used, how long as well as the ambient tmep dictate how long the fan runsSpoke to Adrian at WPTL. Relayed to CX the DR# and what I was told by TL. Unit is working as designed. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Silver Spring, MD 20904
David J.
Job Details: 04/11/2023
Cx complaint no power and not working. Inspected and found 123vac at wall. Removed console and with unit plugged in had 123vac at input on control. No light illuminated and no response from dial. Disconnected power and removed control. Replaced with new one. Plugged power back in and now have a light. Re assembled unit and found unit was very in balanced. Balanced unit and ran diagnostic cycle. Completed with no errors. Re calibrated unit and now is working as intended.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Berlin, MD 21811
Michael E.
Job Details: 04/11/2023
"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line tapping back of unit causing the sound. I secured the supply and drain lines, tested unit and it is now working properly. Job is complete"
We serviced a
AMANA OVEN
Model AER6303MFS1
Near Baltimore, MD 21213
Alexander D.
Job Details: 04/11/2023
"cx complaint unit stopped heating and stopped powering on. inspected unit and verified complaint. pulled unit out and found dead mouse on glue trap. found another dead mouse going into oven above terminal block, pic saved. found L1 on power cord shorted and broke wire. wire harness on unit looks good but screw on terminal block is loose and nuts are burnt. ordering 2 nuts and returning with preid terminal block. advised cx to buy new 3 wire power cord with L shaped neutral terminal and we can install it when we come back. also advised we need exterminator receipt emailed to us before we can repair unit. quoted 278.53, cx paid 168.53 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit after getting exterminator receipt.; ordering 2 WP3400029 (nut)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21212
Shane M.
Job Details: 04/11/2023
cx complaint the unit cooktop lights are staying on. can confirmed. replaced control board. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Germantown, MD 20874
Julian H.
Job Details: 04/11/2023
CX complaint about still getting off balance load F0E9 inspected all ops unit working properly checked memory for errors F0E9 F0E5 off balance errors CX having errors when washing large items explained to her about evenly load unit with alike clothing refer her to manual all feats working
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW2
Near York, PA 17403
Sal R.
Job Details: 04/11/2023
"CX complaint is that the nunti will not recconize touch propmts. I foundn thatb the unit will not power on and will not enter service mode. I found the propper voltage at the control board. Unit will need 1 control console. i am orderign the console (W11370450). I have set a retun date for 4/14. i colected $494.29 for service , parts, shipping , labor , and taxes via credit card. CX is paid in full.; ordering 1 W11370450 (console caontrol 3 @ tribs) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aspers, PA 17304
Bernard M.
Job Details: 04/11/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F7E4 basket re-engagement fault. Ran test and found the unit had a slow fill. The unit also hesitated when shifting from agitation to spin. Unit did get to high speed spin. Inspected underneath and everything checked ok. Ordering parts, once approved contact cx to reschedule; ordering 1 W10754448 (slider) and 1 W10734521 (clutch)"
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Silver Spring, MD 20904
David J.
Job Details: 04/11/2023
Cx complaint unit has power but no power at unit. Arrived and cut power at breaker. Pulled unit from wall and inspected junction box and everything looked good. Removed top and inspected inside and found mouse fought fire on control causing a short in control board. Harness above board was discolored but not sure if it ruined harness. Ordering control and main harness just in case. Explained to Cx if not needed we could refund for harness. Will return when all parts arrive. Left side Beauty rails off per Cx. No need to put them on if they have to come back off. Screw are in bag in unit. Powered remained turned off at box. ; ordering 1 WPW10721210 (Control) and 1 W11157777 (Main harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Baltimore, MD 21212
Shane M.
Job Details: 04/11/2023
"cx complaint of condensation build up on right corner of FZ. can confirmed. found corner gasket not sealing proper. bring back rails, ordering fz door gasket.; ordering 1 W10571967 (gasket) and 2 wp13055901 (slide rail)s"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near ,
Ricky E.
Job Details: 04/11/2023
customer sated that the unit will shut down at random. the customer said that after about 10 minutes it will completely shut off.. fnd no errors stored and the unit ran with no issues on a timed dry... humidity could be causing an issue.. will replace the ui and control...; ordering 1 w11347420 (ui assy) and 1 w11565029 (acu)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Bowie, MD 20716
Emmanuel R.
Job Details: 04/11/2023
"Cs unit stopped working again. Confirmed complaint. Found the thermal fuse and TCO has tripped and opened, Also the door switch has failing in the closed position so you can start the unit even with the door open. Replaced TCO,Thermal fuse and door switch from Vanstock. Unit is now working properly. Checked to make sure it was blowing good with out the hose and it is, installed exhaust hose went outside and checked the vent and no air flow coming outside. Advised customer she will need to have her exhaust vent serviced because it is causing her issue with the drier. She agreed, collected $126.14 for parts.; used 1 WP3392519 (thermal fuse), 1 W10900067 (TCO), and 1 WPW10237959 (Door switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Chantilly, VA 20151
Christian C.
Job Details: 04/11/2023
Cx complaint water is not dispensing and IM does not work. Inspected unit heard water valve energizing but no water is coming out. Reservoir is frozen. Cx had temps at 34. Adjusted temps to recommended and added gasket seals to evap foam.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Crozier, VA 23039
Eric F.
Job Details: 04/11/2023
"Cx states that unit is in warranty but does not have a POP. Instructed cx to find POP and call us back when they have obtained it. Please return with W11602886 (light) when cx calls. Ice maker on unit is notorious for low production, unit is likely making ice as fast as it can.; saved ticket"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Hedgesville, WV 25427
Ken M.
Job Details: 04/11/2023
Customer complaint is that the unit is frosting at the top right corner. Inspection of the door gasket found a small gap in that corner. Was able to pull the gasket free so that the gap is closed. Unit is now sealing properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Haymarket, VA 20169
Richard B.
Job Details: 04/11/2023
"CX complaint. Soap not dispensing. Prior diagnosis found unit needs control and facia. Installed control and synched to old facia. installed new facia and unit will not go into diagnostics, Screen goes white, Installed old facia and calibrated unit, Reordering facia.not in stock. RB; ordering 1 w11478525 (facia)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Shepherdstown, WV
Ken M.
Job Details: 04/11/2023
"Customer complaint is that the unit has stopped dispensing water again. Found that the water reservoir had frozen again. Customer again stated having no issue with items freezing in that compartment, just the reservoir. Cover removed and found a small air bleed around the top of the evaporator cover where it meets the tower on the right side. Gum sealer applied to the cover and cover reseated. Ran test 3 stage 3 to confirm that the air gap has been closed. Contacted Whirlpool Tech Support to document findings as the unit has been serviced multiple times for the same issue.; used 1 212643 (Sealer - Gum) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Centreville, VA 20120
Christian C.
Job Details: 04/11/2023
"Installed lower spray arm, upper spray arm, and manifold. Tested unit. Unit is working as designed."
We serviced a
KITCHENAID FREEZER
Model KFIS29PBMS00
Near Bowie, MD 20716
Emmanuel R.
Job Details: 04/11/2023
"Cs unit is not cooling properly, confirmed complaint. Found Fc 22 and Rcn 32. Thermistor ohmed out in spec. Noticed neither fan running but damper door clickling and making noise. Diagnotics mode verified both evap fans are ok but not running. I unplugged unit and plugged it back in. Unit is now working properly besides the damper door has failed. Ordering damper door, customer paid in full . Also advised customer his control board is questionable but no longer availible. Just replacinbg damper door for now,; ordering 1 WPW10248595 (damper)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 04/11/2023
CX Concern the unit givies an f9e1 error during operation .. CX had unit running w/ towels .. with water and items drain pump will not drain until unit is tilted back and water is out. after water is out the unit will drain fine .. 21.5ohms at pump and 21 ohms at harness at control .. not shorted .. has to be harness casuing the issue . contacted wpl techline needs harness; ordering 1 W11568984 (harness) and 1 W11396717 (drain pump) and 1 W11419171 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Martinsburg, WV 25401
Ken M.
Job Details: 04/11/2023
Motor and blower wheel replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/11/2023
"Cx states FC drawer glides stuck, tested and confirmed. Thawed rails, packed all rails with fresh grease. Advised cx if issue persists, unit would likely need glide rails replaced."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Christian C.
Job Details: 04/11/2023
Cx complaint unit is not washing dishes. Inspected unit found F9E1 not draining. Ran through diag cycle and at the end there was still water in tub. Found drain tube was crimped. Tested through diag cycle. Unit drained normally. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Aldie, VA 20105
Christian C.
Job Details: 04/11/2023
Installed console and both acus. Tested unit at 350 and it preheated to 350 on both ovens. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Christian C.
Job Details: 04/11/2023
Cx has a support bracket to install. Unit is right above a built in oven. Needs 2 tech. Cx still needs 1 more part that is cosmetic so advised cx to call us when they have the part from builder.; ordering 1 look (look)
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Hanover, PA 17331
Bernard M.
Job Details: 04/11/2023
"Cx complaint unit's RR burner sparked on its own without turning knob. Unit was unplugged and gas shut off when arrived. Gas company red tagged. Restored power and all burners ignited and flames were adjustable. The unit operates as designed. Contacted WP safety and reported the cx complaint and suggested the spark mod and control be replaced due to spark mod sending signal to control for burner to spark. Safety will cover parts but would like cx to contact them. Cx is skeptical about repairing. Ordering parts, once available, contact cx to reschedule; ordering 1 W11126814 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hanover, PA 17331
Bernard M.
Job Details: 04/11/2023
"Cx complaint unit makes noise when dispensing water. Dispensed water and could hear the triple valve in RC make vibrating noise. Accessed the valve and found it not secured to the plastic brackets. When filling ice maker and dispensing it would vibrate the panel. Resecured valve, filled ice maker and dispensed several cups of water and it no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Stone Ridge, VA 20105
Christian C.
Job Details: 04/11/2023
Cx complaint unit is randomly cutting off and they see power outage on console. Inspected unit power cycled unit and reseated connections. Called techline. Advised to have unit connected to wifi for software updates. SP-W11525554.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 04/11/2023
Drain clogged on evap drain . clearewd drain . job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFE00
Near Salisbury, MD 21804
Michael E.
Job Details: 04/11/2023
Replaced cover and screw as per previous dfiagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lewes, DE 19958
Frederick R.
Job Details: 04/11/2023
"CX complaint is F8E4 code. Inspected/tested and found water in drip tray up front tripping float switch. Found water leaking onto floor under right siade of unit. Further inspection revealed huge dent on bottom right side of tub, seam cracked and leaking in several places. Water dripping onto floor and also down plastic into drip tray causing the float switch to trip. Ordering tub. @ct tub job. Cannot reschedule due to direct shipment to CX. CX is aware to inspect tub upon arrival for any damages and then call VIA for return appt. Verified POP as 3/21/23; ordering 1 W11409866 (tub)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aldie, VA 20105
Christian C.
Job Details: 04/11/2023
Cx complaint unit is not working. Inspected unit console does not turn on. Getting 120VAC from outlet and to control. No led from control. Installed new control. Ran DLMS calibration cycle. Ran through diag cycle no issues. Unit is working as designed. Cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near York, PA 17408
Sal R.
Job Details: 04/11/2023
"CX complaint is that the utni is not heating. I found that the TCK is OL. I am ordeirng 1 TCO kit (280148). I will use Element on return visit. a 2nd tech will be needed due to stacked unit. Once the con tract is approved, please have someone form the office call to set a return date.; ordering 1 280148 (TCO kit) and 1 2ndTech (2nd Tech)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Goldsboro, PA 17319
Andrew S.
Job Details: 04/11/2023
Per previous diag I was able to access and replace the control and console. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Damascus, MD 20872
Marc M.
Job Details: 04/11/2023
installed left side hinge. however when going to install right side hinge found a refrigerator shelf packed in box. will need to reorder the right side door hinge.; ordering 1 W11100731 (hinge (right side))
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 04/11/2023
"cx complaint of lint screen not fully seating in cabinet,checked unit to find that the screws that hold the lint trap to the cabinet were not installed correctly causing the lint screen not to fully seated down in cabinet ,ajusted screws also found screeen handle to be bent reseated screws and bent screen so that is sits in unit correctly tested works as desgiend"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Hummelstown, PA 17036
Fred G.
Job Details: 04/11/2023
i was able to access unit and replace the control as per previous visit. tested unit and found voltage to bake element. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near ,
Lucas R.
Job Details: 04/11/2023
"cx complaint unit not heating, checked unit upon arrival in shed with no power supply, heater circuit good from timer, found closed contact t2-w on timer, per tech sheet should be open, unable to verify centrifugal switch or heat switch w/o power.; ordering 1 WPW10185982 (timer) and 1 W11050715 (switch) and 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Shacklefords, VA 23156
Lucas R.
Job Details: 04/11/2023
"cx complaint unit not spinning, checked iunit found motor shaft seperated causing belt to shred, replaced motor and belt, tested, unit working as designed.; ordering 1 341241 (belt,drive lr/vs) and 1 279827 (motor lr/vs), used 1 341241 (belt lr/vs), and 1 279827 (motor lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Saluda, VA 23149
Lucas R.
Job Details: 04/11/2023
"cx complaint unit not making ice, dripping from dispenser, checked unit found temps at -5 and 36, 120 vac to ice maker, ice maker not turning, also found insualtion leaking from door onto seperator.; ordering 1 W11284458 (ice maker) and 1 LW11026363 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Salisbury, MD 21804
Michael E.
Job Details: 04/11/2023
Replaced control as per previous diagnosis. Tested unit and it is now working propelry. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near South Riding, VA 20152
Christian C.
Job Details: 04/11/2023
"Installed humidity sensor, thermistor, and MW acu. Tested unit preheated MW to convection 300. Fan came on. After canceling bake fan stayed on. Called techline. Advised convection fan is also the cooling fan for the cavity. Let unit cool off while reassembling unit. MW cavity is cold to touch and when powering back on unit convection fan is still running. Advised to reorder control. Ordering MW control and interlock harness. Harness none in stock at upper marlboro and whirlpool. Left parts with cx.; ordering 1 W11325786 (MW control) and 1 W11578578 (interlock harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Alexandria, VA 22310
Robert W.
Job Details: 04/11/2023
"CX Complaint is the unit is leaking, Inspected unit and found the unit is leaking from drain hose Crack in the hose. Ordering Drain hose.; ordering 1 W11243398 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hummelstown, PA 17036
Fred G.
Job Details: 04/11/2023
"cx states unit says power outage and makes noise when running. inspected unit and entered diag and found 0 saved codes. ran auto test and found unit shut off. found 0 volts at outlet. plugged unit into a extension cord and found a different outlet and found unit did finish auto test with out issue. ran a high speed spin and found unit shakes around very empty. found gear case shaft or basket is warpped. unit needs, gearcase, basket, belt, splutch, 2 call count to correct issue. advised cx basket ships to them. once it shows up the cx will call and set up a return visit.; ordering 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11513243 (basket)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Washington, DC 20007
Brian F.
Job Details: 04/11/2023
"Cx states wheels coming off upper rack, inspected and confirmed. Unit is within the model and date range to have P&L covered by S23010. Ordering upper rack adjuster kit.; ordering 1 W10712394 (adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rockville, MD 20855
Julian H.
Job Details: 04/11/2023
replaced sump/motor & working
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Springfield, VA 22153
Robert W.
Job Details: 04/11/2023
Cx Complaint is the unit cooktop burner isn't working. Inspected unit and found the RF and LF burner not coming on found unit is getting good power and the burners not coming on pulled cooktop and found the connection to burner not seatted properly. Reseatted and tested unit unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21206
Alexander D.
Job Details: 04/11/2023
cx complaint gaps in rc door gasket. inspected unit and verified complaint. found liner seperated from door from insulation expanding. ordering rc door. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages.; ordering 1 LW10672972 (rc door) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 04/11/2023
"The unit not cooling properly .. found 55 in fc and 50 rc.. compressor is running very hot.. found pantry ui out , not getting 12vdc.. power supply from j2 pin 1-7 sending 12.7vdc .. unit needs new pantry harness.. pulled rc evap and found mastic melting , housing broken and the drain pan .. unit has leak in rc evap more than likley .. replace the pantry harness . also replace rc evap and installl uv drier , verify compressor is pumping down .. when replacing the rc evap change the housing and drain pan.. compressor on stand by if the compressor is gone .. cx owes 400 for labor on return .. 3ct ss tech; ordering 1 W11457241 (drain pan) and 1 W11170612 (pantry harness) and 1 W11435997 (housing) and 1 W11492867 (rc evap) and 1 W10832994 (compressor) and 1 look (look) and 2 WPW10143759 (filter drier uv)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Maryland City, MD 20724
Israel R.
Job Details: 04/11/2023
"Customer complaint unit is not dispensing water and not making ice. I tested the unit and found the unit is not dispensing water or water to the ice maker. I pulled unit out and found the valve connection are loose. Pushed them in and clicked and then the unit is dispesning unit is back to normal operations,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2250FEZ04
Near Beltsville, MD 20705
Israel R.
Job Details: 04/11/2023
Got to the unit and the cusotmer stated that there was a another company and they replaced the compressor but the unit only cooled for like a day then stopped the unit inside smells like refrigerant. Unit is porbably leaking from the evap. The customer stated they have lowes contract but no contract was dispatch. Customer is calling lowes again to get extended warranty info. Unit will need compressor evap dryer and coupler.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia, MD 21045
Robert L.
Job Details: 04/11/2023
"cx complaint doors uneven and right door squealing, found hinge squealing applied grease noise stopped, adjusted doors to be even, tested all ops ok, if cx calls back of sqeal, order right hinge parts....reorder for truck stock; ordering 1 542638 (grease RL VS), used 1 542638 (grease RL VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Midlothian, VA 23112
John P.
Job Details: 04/11/2023
Installed compressor pressure tested vacuumed charged unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Gainesville, VA 20155
Richard B.
Job Details: 04/11/2023
"CX complaint. Unit not working after last visit. Inspected unit and found harness going to UI has a pinched wire , Could be an issue. Checked plugs on UI as well as main control boards and all plugs fully seated , Ordering UI , main control board and door due to harness for door . Refering cx to supervisor . RB; ordering 1 WPW10589838 (control) and 1 W10864261 (control) and 1 LW10630233 (door harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20191
Jason A.
Job Details: 04/11/2023
CX complaint FRIDGE not cooling. FC room temperature. Found pantrry UI is corroded & harness broken from pins. Unplugged harness behind pantry door. All LEDs & fans are working. Ran test 5 & test 4 & unit pulls 45W at 100%. Called Trade partners. Sold date 12/20/2017. 3CountSealSyst. CX has removed rear control covers & broken FC bins. Left unit unplugged. > JJ; ordering 1 LOOK (LOOK) and 1 3CountSealSyst (3CountSealSyst) and 1 W10832994 (compressor kit) and 1 W10143759 (drier UV) and 1 W10913906 (coupler) and 1 W11492867 (RC EVAP)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 04/11/2023
Inspoected unit and found door seals falling . replaced the seals and heated up w/ heat gun . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Rockville, MD 20851
Julian H.
Job Details: 04/11/2023
CX complaint about unit turning itself off randomly & not making ice checked temps on arrival Fc0 Rc35 CX has it on highest settings checked outlet found ice maker bail arm off pressed it down closed door ice maker cycled & filled with water issue with control CX PAID SVC CALL THRU APP ONLY GAVE HER A QUOTE; ordering 1 W10884390 (ice maker) and 1 W10503278 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20905
David J.
Job Details: 04/11/2023
CX complaint unit doors were not aligned. Also had broken shelf inside refrigerator. Inspected unit and found doors were aligned. Good. Customer had called whirlpool and already has shelf on the way. Unit is working as intended job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Laurel, MD 20707
Israel R.
Job Details: 04/11/2023
Customer complaint unit front door is dented. Found the dishwasher front panel is dented and needs to be replced. the owenr just closed on friday less than 30 dasy unit needs new front panel. Ordering front panel. Special order part.; ordering 1 W11613486 (Door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20851
David J.
Job Details: 04/11/2023
Cx complaint unit is loud. Arrived today and inspected found temps to be at 39 degrees average and freezer to be at 0. Compressor kicked off as soon as I showed up but then forced compressor to ramp up and it sounded normal. Evap fan and confessor sounded normal as well. Cx is comparing to older unit he had for 11 years. I can see where if the house was dead quiet it could be heard. No rattling or screeching coming from compressor. Cx placed foam sound isolators behind top of unit. Explained to Cx if he was in happy with unit to call customer care that the unit was working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 04/11/2023
"installed vent hose, tested for leaks, unit working as designed."