Service History 418 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW3

Near Hampton, VA 23666

Justin W.

Job Details: 06/30/2023

replaced valve tested unit working as designed

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Nottingham, MD 21236

Neil H.

Job Details: 06/30/2023

"THE DRUM IS OVAL THE PULLEY SQEALING AND THE AUTO DRY NOT ADVANCING CYCLING THERMOSTAT NEEDED CX WILL CALL WHEN DRUM ARRIVES; ordrng 1 WP3387134 (Whirlpool Dryer Cycling Thermostat) and 1 W10899578 (drum) and 1 279827 (motor!dryer) and 1 341241 (belt,drive)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Richmond, VA 23235

Joseph D.

Job Details: 06/30/2023

Replace damper but units drawer slides for freezer are not working properly and unit frosted over again ordering drawer slides for return visit; ordrng 2 WP13055901 (Slider)s

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Lancaster, PA 17602

Justin L.

Job Details: 06/30/2023

Cx complaint unit not working. Was able to access unit and found that the unit was getting 240VAC but not sending any voltage out. Replaced part with preid and tested unit now operates as designed no further work needed; ordrng 1 look (look)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/30/2023

"in stalled part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Manassas, VA 20111

Christian C.

Job Details: 06/30/2023

"Cx complaint unit is not cooling in both sections. Inspected unit ran test 3 evap fans are running strong. No frost pattern on either evap. Compressor hot to touch. Condensor fan strong. Condensor is clean. Inverter board getting voltage. Ordering compressor, drier, rc evap, and coupler. SS repair 3 count. Cx paid for service call.; ordrng 1 W10779331 (compressor) and 1 W11590197 (3 way valve) and 1 WPW10143759 (drier) and 1 WPW10643261 (rc evap) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Simon

Job Details: 06/30/2023

CX complaints refrigrator door squaking sound .inspected unit refrigrator door bottom hinge creeking sound lubrcated hinge tried more than 5times open and close the door .door hinge bad .need bottom door hinge .SZ; saved tckt

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Lusby, MD 20657

David J.

Job Details: 06/30/2023

"Customer complaint unit is not heating properly arrive today. Inspected unit and could not verify complaint. Customer stated he had an older unit before this and all recipes that he is used to is not cooking the same way. He had also stated that the convection fan does not always run like his old one dead, and I explain the running intervals and that is how its intended to work preheated oven to 380? and reached preheat temperature. Explain customer how everything that works. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM

Near Ashburn, VA 20148

Daniel J.

Job Details: 06/30/2023

after installing new door and running test 44 and 45 both passed removed plastic crease dent on right upper corner reordering; ordrng 1 lw10744163 (freezer door)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Julian H.

Job Details: 06/30/2023

GOT HERE CX states after hose & valve replacement dw still doesn't run went under the sink & noticed wwater was off ask CX states he might done that open valve & test unit getting a F8E1 low pressure disconnected hose & tested to a bucket getting a very slow water pressure issue with water supply CX need a plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Forest Hill, MD 21050

Justin S.

Job Details: 06/30/2023

"cx says the ice aker is leaking water and the freezer door gasket is coming off. nothing blocking the water tube in the ice maker but doesnt feel installed into the ice maker. reinsrtalled and tested. the ice maker fills and its not leaking. the unit is now good; ordrng 1 8201711 (adhesive(js vs)), used 1 8201711 (ADHESIVE(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/30/2023

"installed parts, unit cks ok.."

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/30/2023

cx answered door and said he tried to cancel job. advised i will updae and close job out for him.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/30/2023

replaced suspention and ran tests. unit didnt shake as much beside normal movement. cx will try a few loads and see how unit does. jobcomplete.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Bel Air, MD 21014

Justin S.

Job Details: 06/30/2023

"cx says the unit is not spinning in cycle. f7e1(motor) error code in memory. the unit is not agiotating or spinning in cycle but sounds like its tryoing. the tub spins freely by hand. found the cap is open. replaced the cap with vs and calibrated. tested and the unit is now agitating and spinning good. the unit is now good; ordrng 1 W11428524 (cap(js vs)), used 1 W11428524 (cap(js vs)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Takoma Park, MD 20912

Brian F.

Job Details: 06/30/2023

"Cx states RC low cool, measured 49* rc max 75 ave 41 min 31 fc max 57 ave 5 min -18 pantry max 75 ave 37 min 27 ice box max 59 ave 20 min -13. Found rc evap fan not running when I arrived, ran test 57, evap fan is working. Installed new rc evap cover to replace faulty rc defrost thermistor. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Montclair, VA 22025

Robert W.

Job Details: 06/30/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found the unit isnt cooling well pulled evap covers and found the evaps both sections no frost pattern pulled unit out and found compressor is running pulling low amp draw. unit has sealed system issue, Ordering Compressor, Dryer and couplers; ordrng 1 W11557671 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11504416 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 LOOK (LOOk)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/30/2023

called tech line explained noise on only when wash motor is running held wash motor with in diag no change to noise relaced sump spoke with tech line sr7736755848 deemed not effecting dishwasher functons still washes dishes tested outside of cabinet in inside cabinet noise lower customer will test with dishes and running a full cycle

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/30/2023

per notes installesd burner head and burner caps tested all five top burners igniting as normal

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20910

Roberto I.

Job Details: 06/30/2023

"Cx complaint unit didn't work, made a noise, an error message popped up on display.Ran diag, found F0E7 error. Ran manual agitation and then spin, tested inlet valves and water supply, drain ok. Ran a complete test cycle, the unit worked as designed, I was unable to replicate any issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/30/2023

"Replaced thermistor, found tower foam not properly seating on gasket. installed perma gum from v/s to emprove seal.; ordrng 1 212643 (perma gum (RI van stock)), used 1 212643 (perma gum) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/30/2023

"Cx complaint F3E1 orror pops up only during cold water wash. Ran diag, found F3E1and F8E3. Tested inlet valve sevsral times, the cold water 1 failed once. Unit installed on drip pan, I was unable to remove the back panel and inspect the air trap. Ordering inlet valve WPW10435242. Pre id pressure sensor to be installed on return. 2nd tech needed to pull unit aot and inspect air trap on return. Collected $320.84, balance due $235. **2 TECH**; ordrng 1 WPW10435242 (inlet valve) and 1 2nd tech"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 06/30/2023

"Cx complained the unit ran through the night. Inspected the unit and found 2 error codes, 6-4 for open float switch and 3-2 for shorted OWI sensor. The cx states they've used the short cycles since just fine but, those cycles don't use the OWI sensor. There is no corrosion on the sensor wires. Ran diagnostics and each test passed and there were no codes at the end. May be an intermittent problem. Unit needs new control and sensor; ordrng 1 W10866116 (control) and 1 WPW10705575 (owi sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, VA 22152

Christian C.

Job Details: 06/30/2023

instal new water filter-housing and tested the unit all works as designed.

We serviced a

WHIRLPOOL OVEN

Model W0C54EC0HS20

Near Ashland, VA 23005

Thomas B.

Job Details: 06/30/2023

Cx complaint unit is not working properly inspected unit found F8E0 for high speed blower fan error popped up 3 Times while attempting to use unit will need new blower fan cx could not provide a proof of purchase states the home is less than a month old stated he will call in with closing documents as soon as they are located had one hell of a attitude when telling me this ; ordrng 1 W11598119 (Blower fan)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW

Near Spring Grove, PA 17362

Sal R.

Job Details: 06/30/2023

"Per the previouse tech, I was able to access and replace the lower harness. UNit test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near York, PA 17408

Sal R.

Job Details: 06/30/2023

"CX complai t is that the under hood light keeps blowing . I was able to inspect the lamp and the bulb. I found that the bulb is currently blown , but the lamp is reciveing the propper voltage when the light is turned on at the control. I informed CX over the phone that this concern could be related to corntrol or incoming power. I quoted CX for cost of repair with new control board (W11545876) in the amount of $370.30. CX informed me that she does not want to move foward with repair. I in fromed CX that there is a min charge for service & diag of $120.00. CX refused to pay, she informed me that someone for WP told her she does not have to pay. CX could not provide a name or refferance # for that conversation. CX owes sevice charges of $120.00 for OOW charges.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Nottingham, MD 21236

Neil H.

Job Details: 06/30/2023

ARRIVED CHECKED THE OUTLET AND I WAS GETTIN116V AND WAS DROPPING TO 111V CX GOING TO TAKE UNIT OVER TO NEIGHBOR SEE IF IT WORKS IF NOT RETURN WITH MAG DIODE AND TRANS. WITH VOLTAGE LOW AND DROPPING CAUSING ISSUE BUT CX ALSO HAVING SOLAR PANEL PEOPLE TO SEE WHY VOLTAGE THROUGH OUT HOUSE SO LOW.; ordrng 1 W11391712 (Magnetron) and 1 W10832024 (FSPW10832024) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode) and 1 W11545871 ( TRANSFORMR) and 1 WPW10574736 (CAPACTRMG)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bel Air, MD 21015

Justin S.

Job Details: 06/30/2023

"unit located in a garage. replaced the control and the compressor. vacuummed the systm down and filled to weight. checked for leaks and tested. the unit is now cooling good. the unit is now good. showed cx page 5 of owners manual location req; ordrng 1 W11506635 (coupler(js vs)) and 1 WPW10143759 (dryer(js vs)), used 1 W11506635 (COUPLER(js vs)), and 1 WPW10143759 (DRIER(js vs)) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Hyattsville, MD 20783

Leon

Job Details: 06/30/2023

cx complaint lo flow codes lo flow warnings (repeated). inspected unit found pressure switch semi clogged. unclogged and tested machine now working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Washington, DC 20037

Samuel R.

Job Details: 06/30/2023

installed adjuster kit now working proeprly

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Washington, DC 20009

Samuel R.

Job Details: 06/30/2023

replaced control and tested unit now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Herndon, VA 20170

Jason A.

Job Details: 06/30/2023

CX complaint FRIDGE warm temps. Previous tech stated FC evap leak & took picture of FC evap apart. RC evap was ordered. Called parts to reserve FC evap. 2nd Tech not needed. 2 count > JJ; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Lanham, MD 20706

Sherwood

Job Details: 06/30/2023

"cx complaint was leaking arrived and they said is hasnt been leaking recently so i could not confrim a leak. all components are running frost pattern is good, drain was not blocked and pan wasnt cracked and water is draining into pan. temps are good in both fc and rc. condenser was blocked with debris so i cleaned that as well. gaskets are sealing. no leak from water valve. advised cx to monitor"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Abbottstown, PA 17301

Sal R.

Job Details: 06/30/2023

"Per the previouse tech, I was able to access and replace the run cap. Ithen ran a recalibration and a auto test. UNit test good."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/30/2023

Changed ui and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Newport News, VA 23606

Orbie

Job Details: 06/30/2023

helped JW.

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, VA 23666

Justin W.

Job Details: 06/30/2023

replaced control checked unit to find all functions still not working. further inspected to find harness split near control and oven seam. ordering harness to complete repair.; ordrng 1 W11529071 (harness main)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Hampton, VA 23669

Justin W.

Job Details: 06/30/2023

replaced control and tested found drain pump over heating. advised cx if control fixes unit to call us and cancell appointment for sump install. cx agreed. ordering sump with drain pump to complete repair; ordrng 1 W11416362 (sump) and 1 W11414073 (vent wax motor) and 1 W11545539 (gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/30/2023

Was able to access unit with the help of JL. Found unit interlock switches were not depressing all the way and bulb had failed. Called tradecare and recieved parts auth # K17MU11NP1. Tested unit and unit now works as designed. CX already paid labor and owes nothing for parts. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Hampton, VA 23666

Justin W.

Job Details: 06/30/2023

cx complaint unit not washing clothes properly. checked unit to find error code f5e1. found lid latch working intermittently. replaced latch from pre id and tested unit working as designed

We serviced a

MAYTAG REFRIGERATOR

Model MFI2067AES9

Near Lititz, PA 17543

Cody H.

Job Details: 06/30/2023

"CX complains unit is not cooling and touch panel has no function. Unit is mounted in a RV to the wall and will have to be removed and made accessible for return visit. Unit will need High Voltage control for repair. Would also like to pre I.D main control for return. CX agreed to repair and to have unit removed for return visit. CX paid in full for service, labor and high voltage control with card. CX will only owe for main control if it is needed on return. Office to schedule return when all parts arrive.; ordrng 1 WP67006390 (hv board) and 1 WPW10312695 (control (PRE I.D.))"

We serviced a

WHIRLPOOL FREEZER

Model WRF989SDAM01

Near Falls Church, VA 22042

Lloyd B.

Job Details: 06/30/2023

"Cx complained of a leak. Inspected the unit and found ice on the bottom of rthe freezer. According to pointer w10632338E, unit needs new drain tube; ordrng 1 W10619951 (drain tube)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near York, PA 17404

Bernard M.

Job Details: 06/30/2023

"Cx complaint unit won't agitate or spin. Entered diag and found error code F7E1 basket speed fault. Ran test and found unit would agitate or spin. Inspected underneath and found loose connection at the actuator. Removed actuator and secured connection. Placed actuator back on, reclaibrated and ran auto test. Test completed without any further issues. Unit runs as designed"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hampton, VA 23665

Justin W.

Job Details: 06/30/2023

replaced parts ordered tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Carlisle, PA 17015

Andrew S.

Job Details: 06/30/2023

Cx complaint is that the icemaker is not making ice. Upon arrival I found that the Icemaker will not harvest. I attempted to jump it and it is not functioning. i was able to replace the icemaker with the Pre Id'd one. i then jumped the ice maker and it harvested and filled. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID RANGE

Model KESA907PSS00

Near Yorktown, VA 23693

Justin W.

Job Details: 06/30/2023

arrived to find cx thought they had home warranty. advised i was not dispatched under warranty and would have to charge cx to look into issue and have us dispatched correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Charlottesville, VA 22901

Eric F.

Job Details: 06/30/2023

"Unit is in townhome complex, address leads to main office and main office is closed. Reached out to number on file, no answer. Please obtain physical address of unit when scheduling return visit.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Newport News, VA 23606

Justin W.

Job Details: 06/30/2023

replaced element and tested unit heated to 350. working as designed

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 06/30/2023

"cx complaint dryer not working. Was able to access unit and found 242.3 VAC incoming. Inspected control and found it just clicks. Checked element and was 9.6 ohms. Checked fuses and tco had continuity but thermal fuse was OL. Replaced with van stock and tested unit now checks good no further work needed; ordrng 1 W10909685 (thermal fuse (JL VS)), used 1 W10909685 (thermal fuse (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Newport News, VA 23606

Justin W.

Job Details: 06/30/2023

installed door with help from OA noticed conversion from water line was not ordering at my last visit due to no service pointer on file. called parts ordering and scheduled cx for monday late appointment.; ordrng 1 wp4373559 (coupler 1/4 to 5/16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Hershey, PA 17033

Cody H.

Job Details: 06/30/2023

Was able to access unit and replace parts per previous visit. Was able to steam defrost evap from large amounts of ice. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ1

Near Washington, DC 20001

Samuel R.

Job Details: 06/30/2023

replaced sump qnd tested unit now working properly

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/30/2023

"Cx complaint unit won't spin or agitate. Entered diag and found error code F7E1, tachometer missing. Ran test and when in agitation and spin the unit would ,make buzzing noise. Under SP#11632927, replaced capacitor, recalibrated and ran auto test, test completed without further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/30/2023

Cx complained of no lights. Inspected the unit and found a faulty light switch. Installed new switch and tested and let there be light. Job complete

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPB6

Near Marietta, PA 17547

Bernard M.

Job Details: 06/30/2023

"Replaced switch per previous tech, and the compactor ram wouldn't come down, it just runs. Accessed switch and found no voltage getting from the violet to yellow connectors. Ordering switches, once available contact cx to reschedule; ordrng 1 W10813586 (switch assembly) and 1 WP777811 (limit switch)"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near Middle River, MD 21220

Shane M.

Job Details: 06/30/2023

cx complaint the unit isnt cooling at all. found no cool. put unit into test mode. verified compressor turning on. no cool on evaps. used black light. glowing on both evap. SS tech needs to determind by pressures. ordering both evaps drier compressor & 3 way valve. 3 ct 3ct 3ct; ordrng 1 WPW10239732 (evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 WPW10643261 (evap) and 1 W11590197 (3 way valve.)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Taneytown, MD 21787

Drew B.

Job Details: 06/30/2023

cx complaint that unit is stopping the motor turning but hears noise and when arrived checked belt and foudn no issues and pulley and motor appear good did find issue with the new filter screen housing tabs not clipping in causing the LF to stay and not start cycle at times will need to order the plastic filter housing and also call TL after fixed to document the operation of how this unit works appears to be functional as far ad the cpompressor running to cool down while drum stops etc. call to teschd; ordrng 1 W10897401 (lint box) and 1 W10739602 (bezel lint)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Baltimore, MD 21212

Shane M.

Job Details: 06/30/2023

cx complaint the unit leaking from right side of unit. cant confirmed issue. pulled unit. took a bunch of pictures. no leaks inside unit. advised cx to capture leak by cell phone.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Hagerstown, MD 21740

Ken M.

Job Details: 06/30/2023

"Element and switch replaced and tested. Unit is working properly. Did see one live roach run away from the unit, but found no evidence of them inside the unit yet. Recommended customer have an exterminator treat the home before they can cause damage to the range. Old parts left with customer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, MD 21218

Shane M.

Job Details: 06/30/2023

installed sump. cleared codes. activated heater. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gardners, PA 17324

Andrew S.

Job Details: 06/30/2023

Cx complaint is that the display is not working. Upon arrival I found that the console has had a thermal event on to front of the panel. I am ordering the control. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11126814 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Millsboro, DE 19966

Taylor F.

Job Details: 06/30/2023

Replaced pts switch from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Friendship, MD 20758

David J.

Job Details: 06/30/2023

"Customer complaint RC not cooling properly, arrived today and inspected unit, verified complaint. Found FC at 7 degrees and set at 3. Found RC set to 33 and was at 48 degrees. Placed unit into diagnostic mode and tested evap fan. Found it was working. Checked all thermistors and all passed except RC evap. Reading 9 degrees. To cold. Removed interior of unit and found evap to be frozen solid and thermistor to not be positioned properly. Evap cover was frozen solid to evap. Cleared all ice with steam. Made sure drain was not clogged, cleaned unit and installed new cover. Tested all features and reading now correctly. Tested fan and also is blowing. Explained to Cx that the unit needs to cool freezer first and then will cool fridge section. Checked software version and its at 7.0.0. Unit is now working as intended. Cx paid in full. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Selbyville, DE 19975

Michael E.

Job Details: 06/30/2023

"CX complaint: unit not starting. Tested and verified complaint. F8E$, F9E2 error codes and water in drip pan. Water inlet connection was loose. I was able to turn it 200 degrees. Water in drip pan felt soapy. Sink drain backs up to a minor degree which i informed CX of this. No luck in recreating leak. Unit is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL4

Near Jefferson, MD 21755

Ricardo S.

Job Details: 06/30/2023

"Cx complains about frost build up again, inspected unit,, freezer door not close properly on left top corner...gasket cks ok,. i adjust the freezer door. better seal. unti cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21206

Shane M.

Job Details: 06/30/2023

cx complaint the unit isnt washing proepr. found a dead evap fan. 120v to fan. quote for the repairs $335.56 cx paid svc by CASH. WP2315539 evap fan

We serviced a

JENNAIR COOKTOP

Model JEC9536ADS

Near Adamstown, MD 21710

Ricardo S.

Job Details: 06/30/2023

"Replaced switch and pcb assy kit, unit tested and wrosks fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/30/2023

installed gaskets per tech line test 19 heater on test 45 passed harvest test test 44 added water to mold water still dispensing

We serviced a

KITCHENAID COOKTOP

Model KGCD807XBL02

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/30/2023

"Replaced parts, unit tested and everything cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20903

Leon

Job Details: 06/30/2023

cx complaint light not working. inspected unit confirmed issue and replaced switch

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Annapolis, MD 21402

Israel R.

Job Details: 06/30/2023

"Customer complaint unit is not working at all and ih has never worked from day one. I tested power and im getting 120 from L1 red to neutral 240, from neutral to black getting 2.5 volts. Neutral to ground 120. Then black to ground 120 and red to ground 120. Unit has electrical issue with the house wiring. Customer needs electrician to check if the plug is wired correctly. Adviced customer to call electrician."

We serviced a

KITCHENAID COOKTOP

Model KCED606GSS01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 06/30/2023

cx complaint fan doesnt turn off in the off postion you have to turn knob to the side some for the fan to turn off. inspected unit and checked fan switch and found knbo is fine the switch turns on when on off but if you turn it to 5 oclock it turns off. ordering fan switch for return2 instock so did not rescheudle; ordrng 1 W10866567 (fan switch)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/30/2023

replaced sump and motor and tested unit. unit now checks and no leaks seens. job complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 06/30/2023

"arrived unit at 15 degrees nothing running full frost pattern...had to change model number from 08 to 07 model number on fridge didnt match ticket so that being said icemaker was wrong here at house and looks to be cracked snapped pic of wrong ice maker. grabbed one from v/s and installed ice maker and control plugged unit back in and cycled ice maker and cycled fine but when filling with water 3 cube slots have water. dispensed water and flow is slow, removed filter and flow is great so showed cx she neeeds filter and told her to get the #1 filter. unit is good to go; ordrng 1 W11546935 (icemaker SD V/S), used 1 W11546935 (icemaker SD V/S) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Norfolk, VA 23518

Carl A.

Job Details: 06/30/2023

"cx complaint of smelling a burning smell and unit not working ,checkedu nit to find thermal cutoff open and themal fuse open replaced both parts tested unit works as designed break down as follows 1/W10900067,Thermal Cut-Off Fuse,1/wp3392519 thermal fuse service call 0.00parts 74.08shipping 15.00labor 110.00sub total 199.08tax 4.44grand total 203.52cx dose not have email ; ordrng 1 W10900067 (Thermal Cut-Off Fuse CA / VS), used 1 W10900067 (Thermal Cut-Off Fuse CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Manheim, PA 17545

Cody H.

Job Details: 06/30/2023

"CX complains unit is not making ice. CX is outside warranty and agreed to service fee. Found condenser to be clogged with pet hair. Was able to clear condenser and found icemaker had rotation but no water, found fill tube to be frozen as well as water chute for icemaker. Was able to steam fill tube and ice maker and get unit to fill with water. Unit now works as designed, no further work needed. CX paid with check. CX declined email"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/30/2023

"replaced splutch, actuator and gearcase, calibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHEXML00

Near Sinking Spring, PA 19608

Justin L.

Job Details: 06/30/2023

Cx complaint unit not cooling. Was able to access unit and found ice build up on evap. Removed to find defrsot failure. Cleared ice but ordering the parts needed for repair. Once in office will need to set return; ordrng 1 W10129821 (evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21230

Shane M.

Job Details: 06/30/2023

"cx complaint the unit isnt cooling proper. found frozen over evap. took evap cover off, discovered brown wired pulled from harness. service pointer for this issue. cleared ice off evap. ordering element w harness.; ordrng 1 W11650660 (element)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2067AES9

Near Lititz, PA 17543

Cody H.

Job Details: 06/30/2023

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Smithsburg, MD 21783

Drew B.

Job Details: 06/30/2023

replced all parts tested and no leaks and noises and check sgood.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/30/2023

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/30/2023

"unit resetting when motor energized. ordering motor, capacitor, actuator and control; ordrng 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11607637 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sparrows Point, MD 21219

Emmanuel R.

Job Details: 06/30/2023

"Doesnt need svc, cancelled at the door."

We serviced a

JENN-AIR OVEN

Model JGRP548WP02

Near Berryville, VA 22611

Ezra M.

Job Details: 06/30/2023

"cleaned nozzle on front left burner, found broil ignitor out of position, repositioned, verified secure, tested, working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near East Berlin, PA 17316

Sal R.

Job Details: 06/30/2023

"Lowe doispatched incorreclty , please see correct MN ? SN #WZF34X16DW04 / UX2302275. CX to have Lowes redispatch correctly.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL RANGE

Model KEBS109BSS00

Near Lusby, MD 20657

David J.

Job Details: 06/30/2023

"Cx complaint inner glass broke arrived today and inspected unit verified complaint. Cx could not find MS but it was under console. All other parts are connected and only need glass. Quoted Cx for repair and he will let us know within 30 days from today, Cx paid 120.00 service call. Job complete ; ordrng 1 WPW10335920 (Inner door glass)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS

Near Potomac, MD 20854

Julian H.

Job Details: 06/30/2023

CX complaint about not getting waer or ice just got unit installed confirmed water pressure to a bucket looks good filter not all the way in pushed in tested sound from valve getting power pulled filter out completely dried issue with filter housing replaced from preid resume water & working icemaker filled with water

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/30/2023

"cx complaint unit not heating. checked all safetys and found no issues. made sure all connections were tight. element is reading in range. thererfore, the unit is good to go. advised cx to check airflow whenever they return the unit to the consumer."

We serviced a

KITCHENAID FREEZER

Model KSC24C8EYY02

Near Bethesda, MD 20817

Julian H.

Job Details: 06/30/2023

GOT HERE dumped charge test compressor & start working charge system with 140psi of nitorgen apply soapy solution to joints found a leak on capillary tube on RC's evap fix leak on capillary charged with 5.5oz of R134a & unit holding pressures developing frost pattern on evaps MUST WAIT 24 HRS TO COOL DOWN TO TEMPS

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306EPA00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/30/2023

"CX complaint moisture in the Rc.Inspected unit, confirmed moisture under and around evap cover. Tested door gasket by using a piece of paper, found it not sealing properly on lower right corner. Molded gasket with heat and installed a couple of spere pioeces of foam strip between gasket and liner on that corner. Ran the paper test again, the gasket sealed properly all around the door."

We serviced a

JENNAIR MICROWAVE

Model jmc2430ll00

Near Great Falls, VA 22066

Simon

Job Details: 06/30/2023

CX complaints microwave door not function properly .inspected uint door switch no locking .orderd both door switch.SZ; ordrng 2 W10211972 (door switch)s

We serviced a

JENN-AIR COOKTOP

Model JEC4536KS00

Near Towson, MD 21286

Neil H.

Job Details: 06/30/2023

CX COMPLAINT WAS GLASS WILL STILL BE HOT WHEN THE H GOES OFF EXPLAINED THE ELEMENT TEMP IS WHAT THE H DISPLAY SENSOR IS READING AND ELEMENT WILL BE COOL BUT THE HEAT ABSORBED INTO GLASS AND HOLDS LONGER STILL MAKING SURFACE HOT/WARM TIME AFTER UNIT USED

We serviced a

JENN-AIR RANGE

Model JER8885RAB

Near Crownsville, MD 21032

Emmanuel R.

Job Details: 06/30/2023

"Cs knob is broken, confirmed complaint. Far left knob has frayed.Ordering knob.Customer paid in full. Cash in bin.; ordrng 1 WP74008921 (knob)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/30/2023

Replace stainless inner door panel unit now operating properly. No issues noted

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/30/2023

"CALLED TECH LINE AFTER REPLACING THE DIODE,CAP,FILTER BOARD, SWITCH FOUND O.L. ON TRANS WHICH IS NEW BUT WANT M.R. TO INSPECT TO ENSURE NO DAMAGE; ordrng 1 W11540981 (Transformr), used 1 LOOK (HAVE M.R. INSPECT PLEASE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harpers Ferry, WV 25425

Ken M.

Job Details: 06/30/2023

Customer complaint is that there is a large dent at the top of the back left of the unit. Visual inspection confirmed that the dent has opened the frame. Unit needs a new tub.; ordrng 1 W11409866 (tub assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Crownsville, MD 21032

Emmanuel R.

Job Details: 06/30/2023

"Cs unit is not cooling in freezer, confirmed complaint. I found the temps in the Fc is 28degrees, compressor is running constantly. Fc thermsitor reading open and control board smells like it burning hot plastic. Replaced control board.Ordering fc thermsitor harness.; ordrng 1 W11452196 (Fc fan/harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Upper Marlboro, MD 20774

Leon

Job Details: 06/30/2023

cx refused at the door. did see from a distance that unit was outside of a hot garage but client refused for us to take a look.

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