Service History 417 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBLO

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 06/30/2023

"loose connection at termianl , reconnected and tested"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 06/30/2023

"while assisting ca we noticed water line does not seat in connector, called office, had job rescheduled with 5/16-1/4 fitting for 7/5/23 2 TECH; saved tckt"

We serviced a

KITCHENAID RANGE

Model KFDC506JBK01

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 06/30/2023

"installeed new lf/ rf burner heads, tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model ghw9150pw0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/30/2023

customer stated that the unit will fill with water overnight.. replaced valve unit cks ok..

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23454

Branden R.

Job Details: 06/30/2023

came out and replace all parts needed for repair . tested unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 06/30/2023

REPLACED THE CONTROL UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Sterling, VA 20164

Ricky E.

Job Details: 06/30/2023

"shipping bolts left in the unit from install... removed bolts, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/30/2023

7736709559CX COMPLAINT THE UNIT HAS BURNING SMELL FOUND WHEN I OPENED UNIT UP BURNED LINT I CLEARED ALL OUT AND TESTED SMELL GONE

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Montclair, VA 22025

Robert W.

Job Details: 06/30/2023

"Replaced shifter, belt,splutch and shield unit tested and is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Carlisle, PA 17013

Andrew S.

Job Details: 06/30/2023

Cx complaint is that the unit is still not defrosting or cooling in the RC. Upon arrival I found that the evap cover was covered in frost and the fan was making noise from hitting the frost. I tested the damper and found that the damper is not opening at all. I entered into test 6 and found that the heater was functioning. I am ordering the damper door. I was able to set the return visit for Wednesday 7/5 AM preference.; ordrng 1 WPW10479155 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Laurel, MD 20707

Dustin F.

Job Details: 06/30/2023

"CX complaint: Unit isnt sealing. inspected unit, confirmed CX complaint. found FC door not sealing to cabinet and is warped. ORdering new FC door.; ordrng 1 LW10803965 (FC door stainless)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Millville, DE 19967

Michael E.

Job Details: 06/30/2023

CX complaint: FC door dent. Inspected and verified complaint. I documented the door in pics as well as POP. Ordering FC door. Direct to CX shipping and 2 tech due to fishing wiring and water line through bottom hinge. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11561286 (FC door stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Laurel, MD 20723

Dustin F.

Job Details: 06/30/2023

"Cx complaint: shelves wont stay in.Inspected unit, confrimed crisper drawer clips broke and wont seat into back wall. CX stated they want to replace unit rather then repair. charged cx svc fee."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23233

Eric F.

Job Details: 06/30/2023

"Confirmed cx complaint unit leaking from left side of door. Found gasket concave in top left door, letting water spray around closed door and causing it to run out onto the floor. Ordering new gasket.; ordrng 1 W11483553 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Oakton, VA 22124

Richard B.

Job Details: 06/30/2023

"CX complant. Door dosent catch right after opening. Inspected unit and found left door with mullion strip dosent catch the top and turn itself closed when closing. Installed new mullion strip and adjusted feet so doors are even. Doors working as designed now. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Rockville, VA 23146

Eric F.

Job Details: 06/30/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Sterling, VA 20164

Ricky E.

Job Details: 06/30/2023

customer stated that the unit was making a noise... verified issue and fnd faulty motor and blower... need parts..; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)

We serviced a

MAYTAG DRYER

Model MED7230HW2.

Near Louisa, VA 23093

Eric F.

Job Details: 06/30/2023

"Installed parts, checked installation requirements for unit, unit will only work with a maximum of 7 a 3/4ths foot straight run before it starts having issues. The run in the home is easily twice as long with multiple right angles. I advised the cx that the issue will likely persist and showed them the installation instructions where it states the length requirements."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 06/30/2023

new door damage to top left corner pics attached reordering door according to customer 5th door thats been sent damaged*** look look**** two doors onsite at home both doors damaged cux just had shoulder surgery and was unable to check doors; ordrng 1 w11593330 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Fairfax, VA 22030

Richard B.

Job Details: 06/30/2023

"CX complant. No ice. Inspected unit and found ice maker full of ice. Fill tube not frozen. . When doing the test button , ice maker fills after harvesting but not on its own. Reordering ice maker. Further work needed. RB; ordrng 1 W11284458 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Salisbury, MD 21801

Michael E.

Job Details: 06/30/2023

"CX complaint: error code. Tested and verified complaint. F2E2 error code. Per service pointer, i inspected the ribbon wire connections and they are all secure. Replaced UI, synchronized UI, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Severna Park, MD 21146

Israel R.

Job Details: 06/30/2023

SR// 7736754692. SR// 7736748381. Customer complaint unit is leaking gas after installation. I tested the unit with my sniffer and found the unit is leaking from the valve one of the pipes on the outlet side is leaking. REmoved it and applied some pipe dough on the fitting. TEsted with mu meter again and the unit is not leaking anymore. Unit is good. Called techline and safety.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW01

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/30/2023

installed thermistor and evap harness

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Henrico, VA 23228

Joseph D.

Job Details: 06/30/2023

Maintenance unable to locate unit

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Fort Washington, MD 20744

Shawn D.

Job Details: 06/30/2023

"replaced gasket cleaned filter lowered feet in front to level unit tighten, then removed float inside and is full of old food so cleaned tht tighten float nut and ran unit and no leaks. unit is good to go"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC1

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 06/30/2023

"cx complaint door not shutting. Confirmed CX complaint. inspected dryer and found that hinges were warped and was preventing door from shutting closed. Cx out of warranty and decided to fix unit himself, left cx part number and charged for service fee"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/30/2023

"cx has lowes extended warranty , told her too call back to the extended wty to get dispatched correctly; ordrng 1 loo (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 06/30/2023

"cx complaint unit draining intermittently. checked unit, no faults present, ran auto test cycle, come to find unit has multiple drain hose, drain pump is within range, advised cx to have drain hose rerouted and provided info to office as well."

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/30/2023

cx cancelled at door

We serviced a

WHIRLPOOL OVEN

Model MER8700DS1

Near Bethany Beach, DE 19930

Taylor F.

Job Details: 06/30/2023

Cx complaint is unit not heating in the oven. Tested inspected and verfied complaint. Found the bake element to be defective. Replace bake element from pre id. Unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near South Bethany, DE 19930

Taylor F.

Job Details: 06/30/2023

"Cx complaint is unit not cooling properly. Tested insepcted and verifed complaint. Found the evap to be leaking on the left side. Ordering evap, called office to rescheudle as soon as possible.; ordrng 1 W10836706 (evaporator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Darnestown, MD 20878

Julian H.

Job Details: 06/30/2023

GOT HERE CX states after repair condenser fan will not kick on from time to time middle of liner will start getting hot & temperature will raise went to the back confirmed condenser fan operation connector tight found an intermittent operation of control board causing system to warm up GAVE CX AN ESTIMATE DECIDED NOT TO MOVE FWD YET; ordrng 1 W10823804 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Midlothian, VA 23112

John P.

Job Details: 06/30/2023

installed seal blade fan tested working aesigned

We serviced a

KITCHENAID HOOD

Model KVUB600DSS5

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 06/30/2023

installed new blower wheel due to noise and broken blades from old one replaced and tested normal sounds when spinning

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Takoma Park, MD 20912

Brian F.

Job Details: 06/30/2023

"Cx states unit won't start cycle. Entered diagnostic mode, found saved F0E2 (oversuds), cx is using HE detergent. Cleared error, ran auto test cycle, completed with no errors. Tested normal cycle with empty drum, cycle started normally. Cancelled cycle, started new normal cycle with clothes in drum and detergent in dispenser, cycle started with no issues. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/30/2023

Cx complained the unit has frost. Inspected the unit and found that the right side of the freezer door did not close correclty. Therte was a small gap that I was able to close with some heat on the gasket. Informed cx to leave door closed for 30 min. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charles Town, WV 25414

Ken M.

Job Details: 06/30/2023

"Fascia, control, splutch, capacitor, motor, and belt replaced and tested. Unit is working properly. Old parts left with customer except the fascia and control."

We serviced a

KITCHENAID RANGE

Model KERS505XBL01

Near Newport News, VA 23602

Orbie

Job Details: 06/30/2023

"cx complaint front left burner not working. verified complaint. upon turning burner on, switch hums. quoted cx for switch replacement. cx agreed. replaced switch. tested unit. working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/30/2023

Cx complained the door did not close. Walked in and the door WAS closing and closed fine on each attempt. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Centreville, VA 20121

Christian C.

Job Details: 06/30/2023

"Installed gearcase, actuator, splutch, inlet valve, wash plate, and drive hub. Calibrated unit. Ran through diag cycle no issues. Tried to run normal cycle but does not work. Ordering control; ordrng 1 W11116592 (control)"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 06/30/2023

"Cs unit wont run on selected settings, confirmed complaint. Replaced timer already still same issue. Techline Sr-773670441, Unit is lossing neutral, Ordering wiring harness and door switch.; ordrng 1 W11090773 (harness) and 1 WP3406108 (door switch) and 1 looklook (ER only, ER only.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Street, MD 21154

Justin S.

Job Details: 06/30/2023

cx says the unit is not cooling very good in the refrigerator but not in the freezer. cx says they have an extended warranty. explained to the cx the unit was not sent over under extended warranty. cx was upset but was able to calm him

We serviced a

KITCHENAID FREEZER

Model KBFC42FTS02

Near Washington, DC 20016

Sherwood

Job Details: 06/30/2023

cs complaint freezer temps are warm. arrived and cx explain the problem to me and the issue here is she didnt know the refrigerator goes into a defrost so shes checking temps when its in a defrost and fc temps are high then its starts cooling and she gets different temps. i explain to her that fc temps will rise when in defrost. still checked all components. ran test and everything pass. unit is operating correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Marc M.

Job Details: 06/30/2023

installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with r600a and tested. unit developed full frost pattern. unit now checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Salisbury, MD 21801

Michael E.

Job Details: 06/30/2023

"CX complaint: intermitantly no ice. Tested and verified complaint. I found FC at 14 and RC at 48 degrees. Exposed evap and no frost build up, only a healthy frost pattern. Evap fan running well. Per service pointer, i checked the control and it did have the double stickers. Ordering control. Scheduled return visit for 7/11 any time; ordrng 1 W11546609 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, VA 22124

Richard B.

Job Details: 06/30/2023

"CX complant. Lights out in freezer and ceiling. Inspected unit and found led out in freezwer as well as ceiling. per service pointer , Changed LED in freezer to a triple point LED from van stock. After changing and cycling power , all lights illuminated and then went out. Checked connections and believe the new bulb is defective. Reordering LED TRIPLE POING , ledS for fresh food and led board. Further work needed. RB; ordrng 1 W11601311 (led triple point VS) and 5 w11601311 (led)s and 1 W10804160 (power board) and 1 w11601311 (led triple point) and 1 W11205082 (led harness), used 1 W11601311 (led VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Marc M.

Job Details: 06/30/2023

installed suspension however the fault appeared to be with the basket/tub assembly being skewed severly to the right. was able to correct tub position and test unit and run calibration. unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Washington, DC 20003

Samuel R.

Job Details: 06/30/2023

cx complaint unit blower wont go off.inspected unit and got error code f2e1 and f4e9.follwed steps for both erro codes and got no change.unit will need a new ui board and control.ui board is part of door so will need to order door.parts covered under entitlments W11205123 10 tribles W11413135 2 tribles cx owes labor; ordrng 1 W11413135 (control) and 1 W11205123 (ui board)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Vienna, VA 22181

Jason A.

Job Details: 06/30/2023

CX complaint FRIDGE slow ice production. Checked FC items are frozen & test 36 icebox fan running good airflow. Test 56 E5 icemaker thermister error. Frozen ice cubes in ice bin & in icemaker FC items are frozen. Test 57 icemaker ejected & 45 fill is good. Set FC temp from 0 to -2 & select max cool & max ice. CX will monitor FC items & see if icemaker producing ice. If CX calls back order & return with icemaker. OOS > JJ; ordrng 1 W11658802 (icemaker $152.16 )

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Vienna, VA 22180

Jason A.

Job Details: 06/30/2023

CX complaint MW+O F8E0 error code when OVEN was first tested. CX has been using MW. Unit on raised wood platform not in cabinet. Verified L1 & L2 voltages are good. Checked display test & oven sensor is 105 MW is 74. F8E0 error is on display for cooling fan. CookTime low & hi blower speeds work & no blockage or obstruction. Preheat oven to 350 & elements are working. Convect & cooling fan runs. Display stuck on 350F preheating & did not update displayed temps > JJ; ordrng 1 W11598120 (oven sensor) and 1 W11598119 (blower cooling)

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Annapolis, MD 21403

Israel R.

Job Details: 06/30/2023

"Got to the hosue and he said if i had the parts i told him that i only have the control. He said that that he talked to a lady and they told him that he does not need to need for labor and parts. And i can see we were here last august which the parts will be covered but not the labor. He said he is calling back to talk to a manager becaseu the unit is breaking and he does not want to pay. He said he already pay thre service call. I tried to tell him that labor is only 30 days parts is 1 year he said he wa told different. Is the same issue we will need the same parts. And probably more parts. Unit has a door lock error. So is probably going to need that. ANd labor is 120 serivec call, 110 for labor and 90 for secind tech. stacked. just on that is $ 310 plus door lock if needed and parts 1y.; ordrng 1 W10911040 (panel-cntl) and 1 WPW10442440 (harns-wire) and 1 WPW10443885 (door lock)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Bristow, VA 20136

Christian C.

Job Details: 06/30/2023

"Cx complaint of a thumping noise. Inspected unit no errors stored. Ran through diag cycle. Heard thumping on step 4 of diag cycle. Adjusted spray arms. No more noise. If cx calls back order W11507999-feed assembly, W11590538-retainer, and W11573766-upper spray arm."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LB2

Near Colonial Heights, VA 23834

Chris B.

Job Details: 06/30/2023

replaced bottom trim unit wroking as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rockville, MD 20850

Ricardo S.

Job Details: 06/30/2023

"Cx complains that the control panel not working at all, inspected unit, found an error code 6-1 Ui wont respond, so took the front panel and found a bad connection .. reset power, unit tested and now the panel and dw works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS00

Near Vienna, VA 22180

Jason A.

Job Details: 06/30/2023

CX complaint FRIDGE not cooling & fan noise. Replaced control per instructions. 2nd tech not needed for this type of replacement. Unit does NOT need to come out. Used 90degree adaptor & extensions. Turned on unit & compressor started up. Both fans running & rpms are steady. Test damper is open & ice & water dispense > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Edgewater, MD 21037

Israel R.

Job Details: 06/30/2023

"Insatlled new trim and the customer stated the unit is not cooling correctly. Customer stated that the unit ice cream is soft and the ice maker takes a long time to make ice. I tested temps and the lowes in the refrigerator was 12 degrees and in the fridge was about 40. I pulled unit out and tested and compressor is running with good but is really really hot that it burns it burns. Is reading 137 on test 4 at full blast. No overdrosting. Evap RC has uneven frost. Is not frosting the whole coil. Even the condenser is reallu hot tested condenser fan and is good. Unit has seal system issues. Unit wither has low refrigerant or compressor is not effficient anymore. Ordering Compressor, dryer, evap and coupler. Alos gasket in refrigerato is starting to split and i can see magnets.; ordrng 1 W11492867 (Evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler) and 1 W10846057 (gasket-fip)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Clarksville, MD 21029

Dustin F.

Job Details: 06/30/2023

"CX complaint:ice door stuckInspected unit, confirmed ICe door and ice chute motor not operating. Ordering new ice chute motor and sending ice door and motor for return to be installed at same time.; ordrng 1 WPW10205979 (Chute motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ocean View, DE 19970

Taylor F.

Job Details: 06/30/2023

"Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. On arrival found the RC 36 and the FC at 5. Cx stated her pre mixed drinks with alcohol in them are not completly frozen and ice cream is sometimes soft. Found the FC set to reccomended. Changed the FC setting to Max so the cx would have a better experience with those products and explained how the unit works. Also found the FC door gasket hanging off on the top and the RC door not sealing in multiple locations. Due to this air leak, the unit was running more than normal causing higher compressor temps. Found the compressor drawing 0.94 amps and was 128 degrees at the hottest spot. Condensor had a nice temp split from one end to the other and evap had full frost pattern. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Waldorf, MD 20603

Shawn D.

Job Details: 06/30/2023

replaced suspension first then slider and clutch plugged unit back in and ran test 51 and sounds good. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FTSS02

Near Washington, DC 20007

Samuel R.

Job Details: 06/30/2023

spoke with cx and they advised they wanted unit cleaned out.told them we domt clean uits and they are cancelling.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Washington, DC 20007

Samuel R.

Job Details: 06/30/2023

cx complaint unit is making thumoing sound.inspected unit and could confirm sound when unit is spinning.unit is stacked so will need a 2nd tech to make proper repair.called office to schedule for 7/5; ordrng 1 2ndtech (2nd tech)

We serviced a

MAYTAG WASHER

Model LSE7800ACW

Near Washington, DC 20037

Samuel R.

Job Details: 06/30/2023

samae unit as ticket before

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MZ

Near Silver Spring, MD 20906

Roberto I.

Job Details: 06/30/2023

The part arrived broken. Reordering cooling fan W11347859; ordrng 1 W11347859 (cooling fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Silver Spring, MD 20902

Roberto I.

Job Details: 06/30/2023

"Cx complaint dw not completing drain cycle.Ran diag, found 6-4 and 8-2 errors.Tested drain pump, it only ran for few second and the stopped. Temoved pump left it connected to the power and tested. The pump vibrated but the impeller didnt move. Replaced drain pump using pre id part. Cleared codes and ran a test cycle. the unit worked and drained as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Edgewater, MD 21037

Israel R.

Job Details: 06/30/2023

Customer complaint unti is not dispensing water. I tested the unit and found the unit is not dispensing water. Pulled unit out and found the valve connector was loose. Reseated and not the valve is energizing but water is trickleing. Found the filter is clogged. REmoved filter and water is flowing. Adviced customer to replace filter.

We serviced a

KITCHENAID ALL IN ONE W/D

Model KEWS175BPA00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/30/2023

"cx complaint of a electrical smell from warming draw ,checked unit to find that a object got drop on element ,called techline spoke with Andrew was advise to replaced heating element SR#7736756472,called saftey spoke with Sheena SR#7736724009; ordrng 1 9762343 (Element, Heating)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Kent, VA 23124

Chris B.

Job Details: 06/30/2023

replaced harness unit working as desighned

We serviced a

AMANA RANGE

Model AGR6303MMW0

Near York, PA 17403

Bernard M.

Job Details: 06/30/2023

"Replaced glass, unit checks good"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Arlington, VA 22207

Davonte

Job Details: 06/30/2023

cx complained nit was giving a f2e1 error code. stuck key. confrimed cx complaint. will be ordering panel control board; ordrng 1 W10588740 (pan control) and 1 W10776407 (pan control)

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Kearneysville, WV 25430

Ken M.

Job Details: 06/30/2023

"Customer complaint is that the unit started displaying an F1E0 error code. Error code confirmed, unit needs a new control.; ordrng 1 W11536794 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Takoma Park, MD

Brian F.

Job Details: 06/30/2023

"Installed new ice maker, jumped harvest, IM cycled and filled. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fruitland, MD 21826

Michael E.

Job Details: 06/30/2023

"CX complaint: not washing. Tested and verified complaint. F4E3 error code which is not on the eerror code list. Unit fills anbd drains but does not spray. Pum,p and motor needed. I did make CX aware that there is a small chance control could be needed also. Quoted CX price for replacing pump and motor W11025157. Saved quote. CX did not approve repair at this time. CX paid 120.00 for service by CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Willards, MD 21874

Michael E.

Job Details: 06/30/2023

"F9E1 error code. Drain is barely pumping water out. Unit leaked in the front again. Also door not unlocking. Door not unlocking may be caused by unit not draining. Marking bellow gasket and drain pump for return visit. Ordering door latch just in case. On repair visit Check drain filter first. Also, previously did not find problem in bellow gasket but leaking in front center suggests that bellow gasket may be leaking. Confirmed water is leaking from center of door and running down the front of the front panel. Called WPTL SR 7736758129 Cannot reschedule due tio 2 techs needed.; ordrng 1 W11565030 (door latch)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Berlin, MD 21811

Michael E.

Job Details: 06/30/2023

"CX complaint: basket wobbles. Tested and verified complaint. I found it is coming from the basket mounting being loose. I was unsuccessful in removing agitator. Quoted CX price to replace the gearcase W11454734, Hub W10528947 and agitator W11550891. Saved Quote. CX paid 120.00 foe service. Job is complete pending CX approval"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Washington, DC 20010

Sherwood

Job Details: 06/30/2023

cx complaint leaking. installed gasket. tested and watched for leaks after install no leaks were found. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Columbia, MD 21045

Dustin F.

Job Details: 06/30/2023

"CX complaint: Unit has red light showingInspected unit, confirmed CX complaint found Lid lock light blinking on and off. reset power, light gone and ran 3 test cycles. unit passed all 3. Quoted CX for Control if it continues to happen. charged svc fee."

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/30/2023

CX complaint about unit making a noise when on a cycle noticed that it was from turntable found support bowing (defect on naterials) causing tt to make a noise need part DO NOT SEND A TECH BACK FOR THIS PLEASE MAIL PART TO CX; ordrng 1 W11110134 (ring-turn DO NOT SEND A TECH BACK FOR THIS PLEASE MAIL PART TO CX)

We serviced a

MAYTAG DRYER

Model MDE8600AYW

Near Waldorf, MD 20601

Shawn D.

Job Details: 06/30/2023

cx complaint air baffles on drum came off. inspected unt found 2 had come off looks like they have been glued ack on. found screws came through holes on drum so wont stay in place. used washers reinstalled 2 baffles and are tight and staying in place good. ran unit and stil is working and heating good. collected for service fee. unit is good to go

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Market, MD 21774

Marc M.

Job Details: 06/30/2023

"cx complaint unit making and very loud screeching sound during spin. inspected unit and found no error codes stored in system at time of service. cx did however have a video of the issue and the sound is a very defined metal-on-metal grinding that appears to stem from the gearcase. entered unit into diagnostic test cycle and confrimed there is a substantial grinding/screeching occuring from the gearcase in low,med, and high speed spins. unit will need gearcase replaced. two call count.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17404

Bernard M.

Job Details: 06/30/2023

"Cx complaint unit isn't cooling properly. Inspected and found the RC temp at 50 and the FC at 40. Found heavy frost build up on the evap cover. This prevents air from entering the RC. The defrost heater has bad connection and won't defrost evap. The evap will need to be defrosted. Ordering harness, once available contact cx to reschedule; ordrng 1 W11650660 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near York, PA 17404

Bernard M.

Job Details: 06/30/2023

"Cx complaint icemaker doesn't work and it doesn't dispense. When removing bin, found the ice along the side rails preventing the bin from sliding out. Once bin was out found ice build up on the opening. The auger was stuck in the bin and wouldn't rotate. Ice was jammed between bail arm, when calling for water it would splash into bin causing ice to freeze together. Removed all ice, reset icemaker, no water splashed or leasked in bin, placed cubes in bin and it dispensed. Unit runs as designed"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near Ijamsville, MD 21754

Marc M.

Job Details: 06/30/2023

cx complaint unit flashing error code at User Interface. inspected unit and found that the unit is showing an f1e0 error for internal board failure. unit will need new acu/control.; ordrng 1 W11548749 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Selbyville, DE 19975

Michael E.

Job Details: 06/30/2023

Replaced damper control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Reston, VA 20191

Richard B.

Job Details: 06/30/2023

"CX complant. Water flows slow. Prior diagnosis found unit needs valve . Installed inlet valve and tested , No leaks , Working as designed. Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Edgewater, MD 21037

Israel R.

Job Details: 06/30/2023

Got to the home and they told me that the freezer is warmer that normal. Icecream is soft. I tested temps and found 15 degrees in the freezer. I tested compressor and is reading. 238 watts on high speed and dropped to 198. Compressor is super hot. Techsheet states compressor should be about 113 watts. THe unit needs new compressor. They told me thaty wanted the moeny back for the parts and that they are getting a new unit. CAlled office for refund. 237.89; ordrng 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Davidsonville, MD 21035

Israel R.

Job Details: 06/30/2023

Customer complaint unit is not washing. Tested the unit and found the unit is not washing. Just hums. Diagnosed the unit has a bad pump and the bottom. Found a lot of food build up in the arms clean the arm but the pump still humming. Customer went ahead and wanted fixed. Collected in full for the pump and service call. ORdering arm. PAid for arm. This ticket is all paid out.; ordrng 1 W10860176 (arm-spray 112.67)

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/30/2023

Cx was unavailable.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/30/2023

"end cycle message stuck on screen. unplugged multiple times before message cleared. checked errors, f5e2, door latch failure. ordering console and latch. will keep control on ticket in case it's needed.; ordrng 1 W11591400 (console) and 1 W11565030 (door latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Sterling, VA 20164

Ricky E.

Job Details: 06/30/2023

"installed part, unit cks ,ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/30/2023

"2-2 1-2 fnd errors for a faulty ui and control.. replaced parts, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Towson, MD 21286

Neil H.

Job Details: 06/30/2023

REPLACED THE CONTROL RAN DIA UNIT DRAINING AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Frederick, MD 21704

Ricardo S.

Job Details: 06/30/2023

"Cx complains aout a dent on Refrigerator door, inspected unit, frame and door handle cks ok, unit needs r door white .. order parts; ordrng 1 LW10636410 (dor-fip) and 2 W10830984 (plug-hndle)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602EPA00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/30/2023

replaced LED control board tested unit works asdesigned

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 06/30/2023

"cx complaint wet clothes and unit walking. checked unit, unit displaying f0e5. f0e3,f2e1, f7e9. checked motor, motor reading 9ohms, oil leaking from bearing onto slider,and weak suspension. quoted cx, cx unsure for repair atm, advised ticket is open for 30 days. cx paid $120 service call. gearcase W11393685 $263.77, suspension W11130359 $129.45, labor $165.00, shipping $15.00, tax $23.59, total $716.81"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/30/2023

CX complaint about unit not chiming when door is on inspected and found that unit has a 5 min delay for door alarm also found a small leak from the bottom found water line going to housing not in all the way pushed line all the way in tested & no leaks found

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Potomac, MD 20854

Julian H.

Job Details: 06/30/2023

replaced water valve tested & working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Manassas, VA 20110

Christian C.

Job Details: 06/30/2023

"Cx complaint unit is not heating. Inspected unit found thermal event on transformer. Cap, diode, and mag test good. Ordering transformer.; ordrng 1 W11545871 (transformer)"

We serviced a

MAYTAG RANGE

Model MER8800DS1

Near Virginia Beach, VA 23454

Branden R.

Job Details: 06/30/2023

cx under impresison unit has 10 year warrenty advised cx it only on 3 parts and service will still be due cx called partner to ask about service and they are refusing service at this time . left ty card and advised they can give us a call if needed .

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Harrisburg, PA 17112

Andrew S.

Job Details: 06/30/2023

Cx canceled at the door. misunderstood the 10 year waranty.

We serviced a

MAYTAG DRYER

Model LSE7800ACW

Near Washington, DC 20037

Samuel R.

Job Details: 06/30/2023

cx complaint unit leaks and oil leaking.inspected unt and unit and found brake and gear case to be damaged.oil under unit also found unit drain pump to be bad.searched for parts need and certain parts are no longer avalible.advised cx and cx will replace unit.; ordrng 1 looklook (look look)

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