We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Fairfax, VA 22030
Christian C.
Job Details: 07/03/2023
Installed IM. Cycled IM. No issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reading, PA 19607
Cody H.
Job Details: 07/03/2023
cx complains unit is leaking from under unit. Found unit to be leaking from heating element bushing. Was able to replace with Pre I.D. part. Retested unit and unit is no longer leaking and is working as designed. No further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near York, PA 17408
Drew B.
Job Details: 07/03/2023
arrived to install icemaker and found now since last trip out.. they have lost most cooling. i found one ring of frost on the evap.. and they had ice tray and water since last trip still liquiud not frozen unit will need a ss repair. now.. call to reschd.; ordrng 1 W11580057 (compressor) and 1 W11567939 (suction tube) and 1 3COUNT (3 COUNT) and 1 W11546605 (EVAP) and 1 W11506619 (EVAP COUPLER) and 1 W11504449
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near York, PA 17408
Drew B.
Job Details: 07/03/2023
cx complaint that unit is not making ice and not dispencing the ice. i found the unit to have ice jammed in the mold of the teeth causing it to not progress and contuining to make ice. i removed all ice in mold reset and watched it fill the icemaker and auger isnt stripped and bin is functional everything checks good now.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Haymarket, VA 20169
Richard B.
Job Details: 07/03/2023
"CX complant. Cooktop clicks. Inspected unit and found second . burner from left is clicking. when shutting off. Ordering manifold , Further work needed. RB; ordrng 1 W10594396 (manifold)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/03/2023
cx complaint that unit is not going through the cycle normally and has issues f8e1 f8e3 and issues with the unit draining.. the draining is bc they have a striaght up hose that goes into the pipe def incorrect drain system and infromed cx that but the valves will need replaced and 2 tech for stacked units.. cal lto reschd.; ordrng 1 W11524103 (dispencer housing) and 1 2TECH (2 TECH)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Alexandria, VA 22305
Lloyd B.
Job Details: 07/03/2023
Cx complained the unit did not clean. Installed new spray arms and the unit can now clean with pressure. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Harrisburg, PA 17102
Andrew S.
Job Details: 07/03/2023
Per previous tech I was able to replace both RC and FC doors. I then verified that the unit is sealing against the cabinet. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waldorf, MD 20601
David J.
Job Details: 07/03/2023
"Customer complaint unit will cut off during cycle and timer will continue to countdown but not tumble or heat. Arrived today and inspected unit and could not verify complaint place unit and diagnostic mode and found no error codes found door switch to be properly working and door light to be able to be turned on and off. Tested normal cycle unit tumbled in heat no problem Attempted to overheat motor and it would not happen. Explain to customer that if this happens again to try and get a video to kind of show us what is going on. I explained at the end of the cycle this unit has a cool down. Were at tumbles, but no heat is being pushed into the unit. I could not see anything physically wrong with this unit and was not showing any signs of not working properly. Unit is working as designed job complete"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Vienna, VA 22182
Simon
Job Details: 07/03/2023
"CX complaints refrigrator not cooling .inspected unit freezer part product temprature 3F RC product temprature 50F UNIT RUNS DIAG mode test 40,56,57and 58 works great but when i run test 23 TEMPRATURE 55F.RC thermistor not functioning properly.ordered eva cover assembley inclunding rc thermister.CX paid full.CX PAID FOR LABOR in next vist.SZ; ordrng 1 W11395641 (evap cover assembley)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Washington, DC
Samuel R.
Job Details: 07/03/2023
cx complaint unit is not working.inspected unit and could confir.got unit to power on and got f6e1.follwed steps in tech sheet and found control to be bad.gave cx qoute and will replace unit
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sykesville, MD 21784
Marc M.
Job Details: 07/03/2023
"cx complaint unit burning smell during wash cycle. inspected unit and found small item, (sort of looked like an LED) that cx stated came from one of his cups, on the heater element. heater element did not appear ruptured or harmed in any way. removed front panel to inspected control as well. no visible charring or thermal event. checked also terminal block- again, no thermal event. found 13.4 ohms at heater. documented with safety team as percieved safety, no parts needed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23453
Carl A.
Job Details: 07/03/2023
replaced all parts tested and calibrated unit workd as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2976AEM03
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/03/2023
Replaced part and turned cooling on. Compressor and fans started. Unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manassas, VA 20111
Tanner B.
Job Details: 07/03/2023
"CX Concern the units lh door not closing properly and water dispensing slow. removing filter the water flows fine, cx stated even after a new filter it still doesnt work. found lh door cam/ bushing failed .. also noticed rh door seal is not sealing.. needs seal. the rollers are warped and unable to adjust doors.. needs new rollers; ordrng 1 W11163783 (lh cam) and 1 WPW10515763 (lh roller) and 1 WPW10515762 (rh roller) and 1 W10846057 (rh seal) and 1 W11194438 (filter housing)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Aldie, VA 20105
Richard B.
Job Details: 07/03/2023
"CX complant. Dryer takes several cycles to dry. Inspected unit and found good power, Dryer is heating. Did a dryer vent test and dryer is not venting , Card remained on hanger three of three times indicating a restricted vent . Advised CX to have vents cleaned before using anymore. And to call us back if cleaning vent dosent clear issue. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAT04
Near Reading, PA 19608
Cody H.
Job Details: 07/03/2023
Was able to access unit and replace part per previous visit. Unit is now working as designed. No further work needed.
We serviced a
JENNAIR RANGE
Model jgs1450ml0
Near Silver Spring, MD 20910
Brian F.
Job Details: 07/03/2023
"Cx states FL burner not lighting, tested and confirmed. Installed new FL burner, burner lights, but not lighting on first spark like it should, flame level adjustment not working on valve. Ordering valve and gas pressure tester. Call techline on return.; ordrng 1 W11593170 (valve) and 1 manometer (manometer)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Clarksville, MD 21029
Robert L.
Job Details: 07/03/2023
"installed new bulb, found dfinger prints on old bulb, found 12v to balast, transformer correct confirmed with MR, new bulb was not touched by fingers, cleaned lens, tested all ops ok.... wife said she cant see in but bulb is bright and can read measuring cup"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/03/2023
"cx complaint drain clogged and leaking onto floor, rc door is warped and not sealing at the bottom and fz light is out. cx just wants to stop leaking so unit will last a couple months until they can buy new unit. unclogged drain with steamer and took drain tube off and cleaned it out good. tested drain, draining water now. cx paid 120 service call with check"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 07/03/2023
"cx complaint of unit displaying the error code F9E1,ran unit to confrim the error code,foudn unit filling with more water then it should,determind problem to be with flow meter and board ordering parts needed for repairs; ordrng 1 W11506012 (Control, Electronic) and 1 W11535094 (Water Inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22310
Davonte
Job Details: 07/03/2023
"installed new rc door, unit closing and opening as should."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Severn, MD 21144
Emmanuel R.
Job Details: 07/03/2023
"Cs unit isn't washing clothes, confirmed complaint. On my previous visit I installed a washer to the stator bolt because it kept coming loss and it was a hair too long, the bolt will tighten but the rotor would still be loss. That work for a couple weeks but the same bolt keeps coming out. I measured the bolt and it seemed to b3 correct. Some else is out of spec. Reorder all previous parts and redoing the job."
We serviced a
KITCHENAID RANGE
Model ksdb900ess2
Near Arnold, MD 21012
Alexander D.
Job Details: 07/03/2023
"cx complaint oven not heating properly. inspected unit and verified complaint. found bake element blew out. replaced bake element. tested unit, unit finished preheating to 350 within 10min. unit is now working properly. quoted 312.50, paid in full with c/c"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Aquasco, MD 20608
Leon
Job Details: 07/03/2023
"cx complaint: freezer not freezing. Inspected freezer to see big ice ball covering evap thermostat. called JJ who said it was a low charge on the unit. Cx would like a refund for the parts we didnt use and for it to go toward seal system work. CX will call back to go over options on wednesday. Evap harness not needed, simple misdiagnosis.; ordrng 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 1 WPW10608485 (evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/03/2023
Replaced dispenser assy.. unit cks and lid works fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/03/2023
"Replaced parts, reset power, ice mkaer fill wiht water, cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Harrisburg, PA 17102
Andrew S.
Job Details: 07/03/2023
Cx complaint is that the unit is not making ice. Upon arrival I entered diag and found an E2 in test 56. I then attempted to run test 57 and the unit was unable to complete the harvest test. I then ran test 36 and verified that the fan was functioning. i also ran test 15 and verified that the sensor was also functioning. I am ordering the ice maker. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ricky E.
Job Details: 07/03/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Biglerville, PA 17307
Drew B.
Job Details: 07/03/2023
cx complaint that unit is making noise when running i took unit apart and foudn the unit to have some lint i cleaned and found worn rollers and pulley as well.. replaced and tested all parts now no noise and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Alexandria, VA 22315
Davonte
Job Details: 07/03/2023
"cx stated water was dispensing slow. removed bypass and put in filter that cx had ordered, unit is now working as should"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Middletown, VA 22645
Daniel J.
Job Details: 07/03/2023
concerns with glass to lid covered by parts anda labor replaced checked fault codes
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Odenton, MD 21113
Emmanuel R.
Job Details: 07/03/2023
"Lower oven acu had a cracked relay,can't us. Reordering lower acu.; ordrng 1 W11598200 (Lower acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hughesville, MD 20637
Leon
Job Details: 07/03/2023
"cx complaint no power to unit, examined unit, confirmed client complaint. replaced door switch, power was then restored back to unit. unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23323
Branden R.
Job Details: 07/03/2023
came out to replace parts on unit disassembled and replace tub . reassembled and tested unit is now running as designed with no leaks .
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Chesapeake, VA 23323
Branden R.
Job Details: 07/03/2023
cx complaint clunk or clunking noise - top load washer - start of the cycle possible knocking sound. checked unit and found no error codes on unit . found bolt holding rotor on a little bit lose but nothing alarming . no oil from gearcase and slider checked good fully tighten the bolt on the rotor and checked over all connetions everything checked good did find washplate lose allowing some noise . reseated washplate and tighten bolt properly tested and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23321
Branden R.
Job Details: 07/03/2023
"cx complaint after repair 6/22, ice forming on freezer and ice hanging on door bec of the gasket not sealing checked unit and found door warped not allowing gasket to properly sit on frame of unit . unit will need new door for repair . ordering new door and shipping to cx address . cx agreed .; ordrng 1 W10803965 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Marc M.
Job Details: 07/03/2023
"cx complaint unit makign loud vibrating sound. inspected and found that the air baffle under the unit compartment (compressor, cond, etc) was folded over from install/shipping. was able to correct the shape of the baffle and reinsert it into the frame. unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/03/2023
"cx complaint unit not starting but has power. unit displaying f31, f01 checked control, control only sending 107vac. thermal fuse reading open, replaced fuse, tested, unit is tumbling and heating. advised cx control is NLA and provided part number."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bryans Road, MD 20616
David J.
Job Details: 07/03/2023
Customer complaint she has started a Drive cycle and after an hour went back to unit and unit was still at 70 minutes and not heating. Arrived today and verified complaint found timer does not sweep. Was able to move it to a different cycle and unit heated. Good airflow and tumble incorrectly. Unit is going to need a new timer for return visit to properly fix. Proof of purchase in SD pics. Ticket that was dispatched was for a complete different unit and possibly different person. Updated ticket and will return when part arrives. ; ordrng 1 WPW10185982 (Timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Ashton-Sandy Spring, MD 20861
Ricardo S.
Job Details: 07/03/2023
"Cx complains that the unit not cooling at all, inspected unit... compressor is too hot, cks amp.. 1.8amps, no frost pattern.. sealed system repair, both fans cks ok. unit needs compressor kit and evaporator .. 3 counts job; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WP2306094 (evaporator) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Columbia, MD 21044
Robert L.
Job Details: 07/03/2023
"installed console and ui housing per previous, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Robert W.
Job Details: 07/03/2023
CX Complaint is the FC door gasket not sealing Inspected unti and found the FC door gasket not sealing properly. Tried to heat but not sesaling ordering door gasket; ordrng 1 WPW10355585 (FC gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Williamsburg, VA 23188
Orbie
Job Details: 07/03/2023
"replaced thermistor, harness and control. advised cx to monitor future operation to verify unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Kensington, MD 20895
Brian F.
Job Details: 07/03/2023
"Cx states IM leaking, dispenser not working. Found signs of water leaking from IM compartment, IM stuck mid harvest position. Cleared ice bin, replaced ice maker, harvested and filled properly. Found slow water dispensing caused by bad filter, cx is ordering replacement. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/03/2023
"Replaced washplate, barrel cap and screw unit is working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFB01
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/03/2023
Replaced damper and tested unit is working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LS4
Near Dillsburg, PA 17019
Andrew S.
Job Details: 07/03/2023
Per previous tech I was able to access and replace the ignitor and spark module. I then tested the unit and found that the bake is still not igniting. I then found that the ignitor harness has failed. I am ordeirng the harness. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11161843 (Bake ignitor harness)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Williamsburg, VA 23188
Orbie
Job Details: 07/03/2023
replaced motor and blower wheel. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/03/2023
Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed. CX EMAIL CONFIRMED.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Harrisburg, PA 17111
Cody H.
Job Details: 07/03/2023
Was able to replace parts per previous visit. Unit icemaker drawer is working as designed. CX still complains unit is making vibrating noise from top door plastics rattling. Called techline and spoke to Bruce who said to use foam tape on the pieces of trim making a rattling noise to isolate the noise. Ordering foam tape for use on return visit. Office to schedule with CX when part arrives.; ordrng 1 WP3191239 (seal-foam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hummelstown, PA 17036
Cody H.
Job Details: 07/03/2023
"cx complains unit is making a grinding noise from RC. Found unit damper ro be making excessive noise during operation, also found unit icemaker to be making excessive amount of noise. ordering unit damper and icemaker for use on return visit. Return to be scheduled by office when all parts arrive. CX PHONE CHANGED. CX DECLINED EMAIL.; ordrng 1 W11658802 (ice maker) and 1 WPW10479155 (damper)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Annapolis, MD 21409
Alexander D.
Job Details: 07/03/2023
"cx complaint unit is drying the clothes but after about 10cycles, unit stopped collecting linon lint screen, so she had best buy come out and they noticed its getting very hot inside unit but said they couldnt change anything because its in warranty. inspected unit and verified complaint. found unit does have f1e1 for motor/heater failure but both are working fine at this time and unit has been drying clothes fine. found airflow coming out of vent feels weak but airflow coming out of unit feels fine. found vent needs reworked. flex hose and its turning left directly out of unit, then up. then has a elbow fitting in middle of flex hose and it the hose is wavy all the way up to the ceiling where it turns again to go out. advised cx to get vent reworked so its as straight as possible."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Sandston, VA 23150
Orbie
Job Details: 07/03/2023
"CX complaint unit squeaking during spin. verified complaint, when loaded unit squeaks during spin cycle. replaced belt and cam. tested unit. working as designed. advised cx to monitor unit of future operation.; ordrng 1 W11239857 (belt OA/VS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Sandston, VA 23150
Orbie
Job Details: 07/03/2023
cx complaint unit not dispensing ice. checked unit verified complaint. found crusher frozen up. cleared ice from unit and tested. advised cx to monitor operation and to call back if unit has issue again.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 07/03/2023
Cx complained the lower oven did not heat. Inspected the unit and found the bake and broil element have continuity but did not get a 240vac cycling. The thermostat is open. Jumped thermostat out and tested and the unit heated but the cooling fans are slow which probably caused excess heat and blow the fuse. Unit needs 2 cooling fans and thermostat. CX REQUEST WEEKEND APPT; ordrng 2 W11248652 (cooling fans)s and 1 4449751 (THRMST-FIX)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/03/2023
"cx complaint unit making grinding like sound. checked unit. come to find defective slider also debris in drain pump, cleared debris. replaced slider, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model kcgs556ess05
Near Middletown, MD 21769
Ricky E.
Job Details: 07/03/2023
"customer stated that the center burner wouldnt spark, and the unit had orange flames.. verified issue, fnd conversion done incorrectly and the center switch not seated onto the gas valve.. corrected issues, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gaithersburg, MD 20877
Julian H.
Job Details: 07/03/2023
CX complaint about unit not making ice check temps on arrival Fc6* RC37* icebox 16* then put unit on test mode test 56 E5 issue with icemaker thermistor test 57 complete test 45 filled test 3 cant feel air from evap fan on air tower can only feel it when open FC door issue with fan & icemaker; ordrng 1 W11658802 (icemaker) and 1 W11578030 (evap motor asm)
We serviced a
JENNAIR RANGE
Model JGRP436HL01
Near Chevy Chase, MD 20815
Sherwood
Job Details: 07/03/2023
cx complaint not closing properly. arrived installed part. door is now closing correctly. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Silver Spring, MD 20910
Shawn D.
Job Details: 07/03/2023
"opened system and was low on freon, replalced the evaporator compressor drier then vacumed system down and fillled to recomended. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/.S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Annapolis, MD 21401
Alexander D.
Job Details: 07/03/2023
"cx complaint rc not cooling properly, fz working fine. inspected unit and verifeid complaint. unit still making ice. found evap fan not running but getting 120v. also noticed huge iceball of cap tube of evap. cleared iceball with steamer, replaced evap fan. tested unit. unit is now working properly. quoted 310.99, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Reisterstown, MD 21136
Marc M.
Job Details: 07/03/2023
cx complaint unit not dispensing ice. inspected and when attempting dispensing the auger can be heard starting the rotation but quickly dieing out when trying to move the ice bin. unit has failed auger motor. unit will need parts; ordrng 1 W11671282 (auger) and 1 WPW10169511 (coupling)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/03/2023
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
JENN-AIR DISHWASHER
Model jdtss244gp0
Near Arlington, VA 22203
Lloyd B.
Job Details: 07/03/2023
"Cx complained the unit did not drain. Inspected the unit and found glass and debris in the drain pump. Removed debris and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, VA 23608
Lucas R.
Job Details: 07/03/2023
"cx complaint slow ice production, checked unit found temps at 3 and 38, ice bin full upon arrival, cx advised it tool 3 days to fill, per use and care guide takes 3 days to fill bin. unit working as designed. unit within 30 days"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Bowie, MD 20715
Emmanuel R.
Job Details: 07/03/2023
"Cs unit is leaving clothes damp and stops cycle mid way. Confirmed complaint. I found no error codes, diagnostics cycle completed ok unit is working great only shuts off when dry for me. I spoke with customer and advised the moister sensor will see the clothes dry and shut unit down, advised to keep clothes similar heavy with heavy light stuff with with light because heavy things will take longer to dry but the moister sensor will pick up the dry stuff, she completely under and agreed. She will use it as normal and monitor. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Centreville, VA 20120
Tanner B.
Job Details: 07/03/2023
"Installed new racks , units dispenser tab failed . unit needs new dispenser; ordrng 1 WPW10671905 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Hampton, VA 23669
Justin W.
Job Details: 07/03/2023
replaced evap fan motor and control. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Norfolk, VA 23503
Justin W.
Job Details: 07/03/2023
cx complaint frost in fc. confirmed complaint replaced rails due to damage from ice. found fc door warped ordering door to complete repair; ordrng 1 12977880SQ (fc door)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Richmond, VA 23229
Thomas B.
Job Details: 07/03/2023
"Cx complaint unit is not working properly inspected unit ran diagnostics no errors, ran cycle no issues and no leaks cx states unit bounces heavily at start before it balances out this is normal operation unit is working as designed. Cx Wife is the one who called in he states his wife is in Colorado"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Arlington, VA 22207
Lloyd B.
Job Details: 07/03/2023
CX complained the unit did not spin properly. Installed new rotor and tested and it passed each test in diagnostics. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Richard B.
Job Details: 07/03/2023
"CX complant. Lights not working . Inspected unit and found one of the lights in 3 way harness is out and one on side bottom right out. CHanged three way and single led , Charged 371.93. for service call , parts , shipping and reduced labor Job completed, RB; ordrng 1 W11462342 (led VS 36.03), used 1 W11462342 (led VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lanham, MD 20706
Israel R.
Job Details: 07/03/2023
Installed new ice maker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near College Park, MD 20740
Israel R.
Job Details: 07/03/2023
"Customer complaint unit gasket keeps coming off. I tested the unit and found the gasket is going in but keeps getting out. I added silicone to the unit so it can grab the gasket. IF this does not work the unit will need a new door. The gap in the liner to catch the gasket is too wide. Another gasket is not going to fix the issue.; ordrng 1 482338 (adhesive), used 1 482338 (Adhesive VS IR) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNTS0
Near Norfolk, VA 23507
Branden R.
Job Details: 07/03/2023
"came out to replace parts on unit , disassembled and replace all parts needed . tested and unit is now running as designed . advised cx to wait 24 hours for bin to start having ice and to throw out first couple batches of ice that unit makes ."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/03/2023
"Replaced cutting grid. Prev tech quote had water level sensor on. Called office, seems like the cx paid for the water level sensor, but the part was not ordered. The office ordered the part now (WPW10548509) and we have to go back to install it.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20007
Samuel R.
Job Details: 07/03/2023
replaced sump and unit is now working properly no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near Rockville, MD 20850
Roberto I.
Job Details: 07/03/2023
"Replaced icemaker and fill tube heater. The evap fan motor was not needed. The adapter didn't fit, it was ti wide, and I didn't find any informetion about this adapter on service matters. Ran test 57, the icemaker completed the harvesting. Please refund for adapter and evap fan motor"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 07/03/2023
"Replkaced gearcase,slider,clutch and control unit cailbrated and tested unit is working properly."
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Rockville, MD 20850
Roberto I.
Job Details: 07/03/2023
"CX complaint all the igniters spark when I turn any single knob, it has never done it before.I tested the unit, and I confirmed what the cx said, but I explained that this is normal on this cooktop, Called tech line, spoke to Steve, he stated the cooktop is working as designed. Called Whirlpool safety and documented everything"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/03/2023
"cx complaint of unit not making ice ,checked unit to find that the water valve had a low flow of water after removing fliter ,replaced water vavle to find it to be fultay reordering valve,also advise cx that fliter is alos an issue with it as try after having new valve in before sliding filter back in and had good flow,slid in fliter and was even slower; ordrng 1 W10897719 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/03/2023
"installed new hinges per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/03/2023
replaced all parts tested unit works as desinged
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details: 07/03/2023
CX complaint MW+OVEN - OVEN doesnt maintain temps - looses lemp & even with temp cal doesnt cook well. Started to replace main harness but 2 blk wires to main fuse not on new harness. See SDpics. Called techline same. Techline states call parts supplier & do parts research. CX wants unit replaced. Called trade partners but was declined. CX called custormer services > JJ; ordrng 1 (Parts research harness) and 1 (- send to JJ for inspection) and 1 W11659368 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near College Park, MD 20740
Israel R.
Job Details: 07/03/2023
"Customer complaint unit is not draining. I tested the unit and found the unit is draining. No error codes and is completing a test cycle. Ran quick wash. Unit filled and then stared washing, Drainned filled for rinse cycle and drained. Unit is working. May be a load issue. The unit is from 2021 This place has 3 years warranty but i can prove the POP. HAd to go with actual good date."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22207
Lloyd B.
Job Details: 07/03/2023
"Cx complained the unit leaked. Inspected the unit and found frost and on and around the heater. In diagnostics, the heater came on but its not not going into defrost. Unit needs new control and thermistor; ordrng 1 W11446726 (control) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Portsmouth, VA 23707
Branden R.
Job Details: 07/03/2023
"cx complaint unit not heating checked unit and found connetion on heating element come unseated not allowing proper heat to unit . reseated and tested unit is now running as designed . advised cx to have vents cleaned , while testing i found poor air flow on unit also . unit is running as designed . advied cx to not run unit untill vents have been serviced ;"
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WET4024EW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/03/2023
"cx complaint of unit not spinning and agating and drying ,checkedu nit to find clip on washer motor had cracked causeing harness not to stay seated to allow unit to spin, also found heating element and and thermal fuse to be open ordering parts needed for repairs; ordrng 1 WP661600 (Drive Motor) and 1 WP279843 (Heating Element) and 1 WP3404154 (Thermostat, High Limit)"
We serviced a
WHIRLPOOL RANGE
Model wfg540h0as1
Near Newport News, VA 23603
Lucas R.
Job Details: 07/03/2023
"cx complaint panal scratched, verrified scratches, replaced panel. W11231628 227.68"
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Justin W.
Job Details: 07/03/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Gaithersburg, MD 20877
Julian H.
Job Details: 07/03/2023
CX complaint about unit not making ice checked temps on arrival Fc0 Rc38 icebox 1 checked connections on the bottom & found that wires are peeling & breaking causing icemaker to not operate not caused by CX wires are not replaceable need door asm; ordrng 1 LW11026425 (door-fc ss)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Gaithersburg, MD 20877
Julian H.
Job Details: 07/03/2023
replaced parts tested on test mode working properly Cx complaint about feeder loose found that bolt thread is stripped need part; ordrng 1 WP8576635 (bolt)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/03/2023
REPLACED THE GEARCASE AND THE CAP RECALB UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fairfax, VA 22030
Christian C.
Job Details: 07/03/2023
"Cx complaint unit does not aggitate and there is a louds noise. Inspected unit found F0E3 overload, and F6E3 communication error. Ran through diag cycle when unit aggitates or spins there is a little bit of a grinding noise. Inspected parts underneath. Found splutch and rotor teeth slightly worn down. Ordering rotor will use splutch on return.; ordrng 1 W11260238 (rotor)"
We serviced a
JENNAIR OVEN
Model jjw8530cab
Near Silver Spring, MD 20906
Brian F.
Job Details: 07/03/2023
"Cx states F7 error, unit was powered off when I arrived. Cx says F7 occurs immediately after powering on. Powered on unit, F7 did not appear during visit, tested buttons, checked wiring connections to board, unit is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Beltsville, MD 20705
Israel R.
Job Details: 07/03/2023
"Installed new OWI, motor and vet. Tested i did not get code or error. Unit is back to normal operations."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Portsmouth, VA 23704
Branden R.
Job Details: 07/03/2023
cx complaint unit not heating checked unit and found OL on heating element not allowing unit to properly heat . checked air flow and found POOR air flow on unit . replaced heating element and tested unit is now running as designed . advised cx to not use unit untill vents are properly cleaned . cx agreed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHW03
Near York, PA 17404
Justin L.
Job Details: 07/03/2023
Cx complaint unit not making ice. Was able to access and attempted to jump and found no rotation. Found 120.2VAC incoming. Quoted cx for repair and collected full amount. Replaced and watched as it harvested and filled. Unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Bowie, MD 20721
Emmanuel R.
Job Details: 07/03/2023
Replaces Ui. Unit is now working properly.