Service History 411 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 07/05/2023

"customer stated that the unit wouldnt start. verified issue, the unit had to be reset 4-5 times before i could enter diag. fnd a lid open error, removed error and the same issue happened.. the unit needed to be reset multiple times, but never went into diag again... unit will need the control and latch assy; ordrng 1 w11626077 (hmi) and 1 w11626074 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 07/05/2023

Cx complaint front burners not working properly but shutting off and turning on while cooking. Was able to access unit and verify complaint. Filled 2 pots with water and turned on high and brought water to boil with no issues. Unit is cycling as it should. Showed cx and informed them thats how the cooktop works. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Purcellville, Virginia 20132

Ricky E.

Job Details: 07/05/2023

"customer stated that the units motor wasnt turning and buzzing. verified issue, fnd units motor overheating, and the cap is starting to bulge... need parts...; ordrng 1 W11283592 (motor-drve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 07/05/2023

customer stated that the unit had ice in the fzr and excessive himidity in the fzr. verified issue. fnd units door gasket distorted and hard on the left side and frost on the tracks... need parts...; ordrng 1 W10821257 (dor-fip ss)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 07/05/2023

"fnd switch wedge with extra material from the factory. this causedthe switch to stick.. cleared material, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Herndon, Virginia 20170

Jason A.

Job Details: 07/05/2023

CX complaint FRIDGE warm temps. Replaced FC evap. 3way had a restriction or cap tube clogged. Called office to extend to 3count. Was able to clear restricition by running test 10 & leaving in step5. Check for leaks & run vac. Filled 4.5 OZ R134a. Unit is beginning to cool > JJ

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, Maryland 20616

David J.

Job Details: 07/05/2023

"Customer complaint unit was not working as it should after previous text visit. He had found that unit needed a new consul and harness after speaking with Techline arrive today and turn power off, replace consul and harness. Tested unit on component activation are components tested as worked as it should. Found no error codes after testing unit is now working as designed job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, Maryland 20646

David J.

Job Details: 07/05/2023

Arrived and inspected unit. Found dent in door. Removed new door from packaging and found last tech had ordered the wrong door. What came was the black stainless. Customers unit is stainless. Re ordering correct door and will return once customers lets us know its here. Scheduled old door pick up with office and customer is aware. Will return when peat arrives ; ordrng 1 LW10913113 (Stainless freezer door)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hughesville, Maryland 20637

David J.

Job Details: 07/05/2023

Customer complaint unit or sometimes not get three full cycle arrived today and inspected unit placing it into diagnostic mode and found no error codes. Ran test 51 unit completed cycle with no issues. Inspected under unit and found gear case oil all over everything which could be causing the unit to not finish certain cycles with oil getting in between contacts. Quoted customer for repair and she said she would let us know within 30 days if she would like to do repair. Collected $120 service call job complete. ; ordrng 1 W11393685 (Gear case) and 1 W10915700 (Motor) and 1 W10734521 (Clutch) and 1 W10754448 (Washer clutch) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, Virginia 23027

Kyle A.

Job Details: 07/05/2023

Foubd water valve cracked. Replaced valve but need to return with doors water line due to it being damaged on removal. Also need to change bottom icemaker due to it not always progressing. Icemaker sounds like gears are stripping.; ordrng 1 WPW10499015 (Door water line) and 1 W11578780 (Icemaker)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marietta, Pennsylvania 17547

Drew B.

Job Details: 07/05/2023

replaced suspension and no issues with spin showed cx

We serviced a

KITCHENAID OVEN

Model KOSE500EBL00

Near Leesburg, Virginia 20176

Simon

Job Details: 07/05/2023

CX complaints oven fan runining contiuensly .inspected unit found error code F6 E6 .replaced control .cx requested for orginal console .becouse the two console ordered previosly they did not much the color CX will call for money back for the console.unit tested unit works as designed.CX paid for labor and parts.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS00

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/05/2023

"Replaced parts, dispenser tested ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Belcamp, Maryland 21017

Neil H.

Job Details: 07/05/2023

REPLACED THE SUMP AND INLET UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Stafford, Virginia 22556

Robert W.

Job Details: 07/05/2023

"CX Complaint is the unit is leaking, Inspected unit and couldnt rep the leaking issue did find leaking under the sink nothing coming from dishwasher tested unit is working."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Waldorf, Maryland 20603

Shawn D.

Job Details: 07/05/2023

"opened system and seemed full of freon so rpelaced compressor used drier from v/s then vacumed unit down and filled to recomended. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Mission Home, Virginia 22940

Eric F.

Job Details: 07/05/2023

"Confirmed cx complaint condensation buildup in fridge. Found gasket malformed, allowing air to pass into unit. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Aylett, Virginia 23009

Thomas B.

Job Details: 07/05/2023

"Cx complaint unit is not working properly, when top oven opened and vents into the Ui becomes hot and messes up and randomly presses buttons unit still heats properly ordering the console assy. ; ordrng 1 W11600355 (Console) and 1 W10491987 (foam seal)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cartersville, Virginia 23027

Kyle A.

Job Details: 07/05/2023

Cx complaint of unit being unresponsive. Did confirm and found outlet has 120. But unit would not power on or go into diagnostic. Will need second man as unit is stacked. Will need ui and control for return. And lock as cx has torn open door. Cx to think over estimate.; ordrng 1 W11565030 (Lock) and 1 W11319991 (Ui) and 1 W11322903 (Control) and 1 2tech (2tech)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bear, Delaware 19701

Taylor F.

Job Details: 07/05/2023

Replaced lid lock from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Christiana, Delaware

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit not heating. Tested inspected and verfied complaint. Found the heater reading OL. Tested all other fuses and thermistors. Replaced element from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS7

Near Columbia, Maryland 21044

Robert L.

Job Details: 07/05/2023

"installed new icemaker, harvested and called for water, steam cleared evap drain, cleared ice from base, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Suffolk, Virginia 23437

Branden R.

Job Details: 07/05/2023

"cx complaint unit not making ice , checked unit and found good temps inside unit . also found all fans running as designed . tested ice maker and found e2 error code . valve on unit checked good unit will need new ice maker for repair . cx paid everything but labor CX OWES $175 FOR LABOR ON RETURN; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 07/05/2023

"back right burner not lighting properly. found ignitor out of position. repositioned properly, verified lighting normally. empty home, maintenance person left, noone to sign paperwork."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Richmond, Virginia 23226

John P.

Job Details: 07/05/2023

add sounds pads unite work as desigend

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, Virginia 20147

Simon

Job Details: 07/05/2023

CX complaints Washer banging noise during spin.inspected unit motor belt and shield damaged .replaced belt and shield .unit tested quick wash mode no bangning noise found unit works as designed.SZ

We serviced a

KITCHENAID OVEN

Model KOST107ESS20

Near Sterling, Virginia 20165

Simon

Job Details: 07/05/2023

CX complaints error code F8E0 .inspected unit blower fan replaced .clear the error codes.tested unit bake and broil preheating mode .no error code unit works as designrd.SZ

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Alexandria, Virginia 22307

Davonte

Job Details: 07/05/2023

"installed new drive motor,wash agitator,and transmission. ran quick cylce, rinse and spin and unit is working as should."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 07/05/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisonburg, Virginia 22801

Eric F.

Job Details: 07/05/2023

"Confirmed cx complaint unit leaking water. Found water inlet improperly assembled, water spraying from opening in water inlet assembley against outside of tub, leaking down into unit. Ordering water inlet assembley and water inlet nut.; ordrng 1 W11535094 (water inlet) and 1 W11535081 (water inlet nut)"

We serviced a

WHIRLPOOL DRYER

Model WED9371YL0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 07/05/2023

"Unitr makes loud squeeling noise during operation .. unit needs rollers, belt and idler pulley .. stacked unit, unit eeds 2nd tech to repair ..; ordrng 1 279640 (pulley) and 1 661570V (belt) and 1 W10837240 (puley bracket) and 4 WPW10314173 (rollers)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Keymar, Maryland 21757

Bernard M.

Job Details: 07/05/2023

"Replaced fan,heaterand icebox gasket, ran test 45 and icemaker filled with icebox fan running. Found when removing icebox, ice along back wall. The adapter no longer seals. Also found the FC gasket doesn't remove and will need the door. Ordering parts, door to be shipped to cx address, once approved and cx receives door, they'll call office to set return; ordrng 1 LW10341279 (FC door) and 1 WPW10635022 (adapter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Arlington, Virginia 22209

Leon

Job Details: 07/05/2023

cx complaint was unit didnt make ice confirmed issue seen the UI was glicthing out numbers didnt show then we seen the evap fan in FC was frozen over with ice removed the ice from evap tested bi metal bi matel was good but was in the wrong area placed heater in the wrong area tested again everything worked likeb it should also see ice maker heater wire no connect ordering new heater tube and ui; ordrng 1 W11387384 (ui) and 1 W11238340 (tube-water)

We serviced a

WHIRLPOOL WASHER

Model WFW9351YL00

Near Stafford, Virginia 22556

Tanner B.

Job Details: 07/05/2023

"CX Concern the unit going off balance intermittently and banging around .. not everyload, but it can be the smalll, medium or big load .. ordering acu and suspension parts gto correct issue .. unit is stacked , 2ct needed; ordrng 1 WPW10525373 (acu) and 1 280159 (springs) and 4 W10822553 (shock absorber)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 07/05/2023

REPLACED THE HEATER ASSY THE BROWN WIRE CAME OUT OF HARNESS REPLACED AND TESTED GOOD.

We serviced a

MAYTAG FREEZER

Model MZF34X20DW04

Near Columbia, Maryland 21044

Robert L.

Job Details: 07/05/2023

"cx complaint unit thawed out completely, on arrivel unit was empty and unplugged, once plugged in compressor came on for 10 sec the overload kicked off, cooled and restarted and cut off again, failed compressor, ordering compressor and drier, 2 count sealed system; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Reston, Virginia 20190

Jason A.

Job Details: 07/05/2023

CX complaint WASHER long wash times. Replaced valve assym & verified cold & hot water connections. Calibrate & ran test wash. NO LEAKS. Lid has a crack & F5 error code. Eventually lid will separate & unit wont lock. See SDpics > JJ; ordrng 1 W11256781 (lid)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, Maryland 20850

Roberto I.

Job Details: 07/05/2023

"CX complaint no ice, mullion not returning.Found broken mechanism on mullion.Fc temp 1F. Tested icemaker, it didn't cycle. Confirmed 120V to icemaker, water fill ok. Ordering icemaker W10889233 and mullion W11177238. Cx paid in full ($502.70); ordrng 1 W10889233 (icemaker) and 1 W11177238 (mullion)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/05/2023

E5 PASSED THE HARVEST TEST BUT BAD THERMISTOR ORDERING NEW ICE MAKER; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waldorf, Maryland 20602

David J.

Job Details: 07/05/2023

"Cx complaint unit would fill and not wash. Arrived today and inspected unit. Found Cx had a very big blanket that was very saturated with water. It took two of us to pull it out of the unit, removed contents and placed unit into diagnostic mode and found no error codes. Ran service cycle and unit completed cycle with no issues. Inspected under unit and found nowhere on any parts or marks on any floor. explain to customer that certain big items like what was inside of the unit needs to be taken to a dry cleaning. Too much weight will cause the wash plate to not move. An instance would happen here. Customer cannot believe how heavy the item was inside of the washer. unit is working as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near ,

Israel R.

Job Details: 07/05/2023

Customer complaint unit is not fillinf with enough water and the unit keeps draining even after the unit was off. I tested the unit and the unit is not detecting water level. Found the pressure switch is pinched when installed. REarranged the pressure switch and tested. Unit is now reading water level. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near York, Pennsylvania 17402

Sal R.

Job Details: 07/05/2023

"CX complaint was that the unit would not start a wash cycle. CX has Lowes EPP, but was not dispatched correctly. CX had me move foward as OOW. I found found no error codes stored is Diag. I was able to complete a auto test with out issue. I also cran and completed a quick wash cycle with out issues. Unit is opperating as designed. i collected $120.00 cash for OOW service charges."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Quinton, Virginia 23141

Orbie

Job Details: 07/05/2023

"cx complaint unit turning off and has F2E2 code pop up. checked unit found F2E2, F2E1. replaced control and facia. tested unit. appears to be working as designed. advised cx to monitor operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Baltimore, Maryland 21209

Shane M.

Job Details: 07/05/2023

cx complaint the still leaving mositure on top FZ door gasket. called techline advised to add foam to FZ.; ordrng 2 w11159728 (foam)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/05/2023

DISPENSER AND UPPER ADJUSTERS NEEDED $431.06120 PAID CX WILL THINK ABOUT REPAIRING; ordrng 1 W10712395 (Whirlpool Dishwasher Upper Rack Adjuster Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, Virginia 23022

Kyle A.

Job Details: 07/05/2023

Could not remove washplate as it has fused to the gearcase. Will need to replace whole tube assembly.; ordrng 1 W10752187 (Washplate screw) and 1 W10752283 (Washplate) and 1 W11513243 (Basket) and 1 W11551646 (Retainer nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Richmond, Virginia 23222

John P.

Job Details: 07/05/2023

found unite not defrosting per pointer ordering control; ordrng 1 W11546690 (control)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, Virginia 23434

Branden R.

Job Details: 07/05/2023

cx complaint unit not dispenser jet dry properly . tested unit and found unit will need new dispenser for repair . ordering control just incase but all componets are getting proper vac and checked good . ordering all parts for repair .; ordrng 1 WPW10428217 (DISPENSER)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Rockville, Maryland 20850

Roberto I.

Job Details: 07/05/2023

Fan scroll arrived damaged.Reordring fan scroll W11098695. Cx must to defrost unit by unplugghing it 24 hours before we go back (noted on tyc). Return visit 7/10/23; ordrng 1 W11098695 (fan scroll)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/05/2023

GOT HERE cut to system vacuum to 30 inch holding filled with 56 gr of R600a & holding pressures front pantry was defective/broken on the box need TO MAIL CX PARTMUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11034025 (front-pan DO NOT SEND A TECH MAIL PART TO CX)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Columbia, Maryland 21044

Robert L.

Job Details: 07/05/2023

"cx complaint 2nd fridge that water and ice stopped working, good pressure from house to filter, found reservior frozen found air tower not sealing, added layer of permagum and tape to seal air tower, no air leaking, tested all ops ok, reorder for truck stock; ordrng 1 212643 (sealer-gum RL VS), used 1 212643 (permagum RL VS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/05/2023

CX complaint about unit not heating confirmed issue went to control board 120vac on 4903 relay when start a cycle goes to hv components further inspection found that waveguide is arching this is not repairable EXPLAINED & CX UNDERSTANDS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 07/05/2023

customer dstaed that the icemaker is dripping. verified issue and fnd fill line freezing.. unit will need the the door assy to correct.. cleared the ice in the fill line... need part...; ordrng 1 LW10744163 (dor-fip)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Gaithersburg, Maryland 20878

Roberto I.

Job Details: 07/05/2023

"CX complaint outer door stained/damaged on the bottom.Inspected door, confirmed complaint. I was unable to remove stains, I tried with reg spray cleaned and then with affresh polisher. Seems like part of the finger print resistent coat came off the door. Replaced outer door using pre id part. Unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 07/05/2023

"CX Complaint is the unit is still doing same thing, Found mullion not getting warm when toggled on condensation on FC door gasket, Replaced mullion toggled on and is heating. unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 07/05/2023

"CX Complaint is there is frost building in the FC, Inspected unit and found the gaskets are sealing only thing is the small gap in linner and cabnet unit is cooling properly, Ordering sealer to seal FC and RC linner drain is good.; ordrng 2 8201711 (Sealer)s"

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 07/05/2023

CX Complaint is the unit isnt drainiong.Inspected unit and found error F9E1 long drain found pump is getting power just not working pulled pump and there isnt anything clogging pump replaced and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 07/05/2023

repalced parts to find same problem call tech line spoke with Chris was advise that control boards build between oct and feb from 2021 to feb 20223 ending in FG are problem boards and to reorder cobntrol board; ordrng 1 W11607637 (CNTRL-ELEC)

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, Virginia 23314

Branden R.

Job Details: 07/05/2023

"came out and replace part on unit , tested and unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Elkton, Maryland 21921

Taylor F.

Job Details: 07/05/2023

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced motor, capacitor, and actuator from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Newark, Delaware 19713

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit not spinning out. Tested inspected and verifed complaint. Found oil leaking from gearcase and grinding coming from gearcase. Gearcase is binding causing unit to not spin. Quoted cx for the gearcase and they do not want to go through with repair at this time. Cx paid SC by check. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, Delaware 19711

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit dripping from the dispenser and making crushed ice when set to cubed. Tested inspected and verifed complaint. The cx was having a few small pieces of ice in with the cubed. Explained to the cx that this was normal and the cubes sometimes break when going through the auger. Also found the water dispenser would drip up to 30 seconds after you let go of the paddle. Confirmned this 2 times where it dripped atleast 15-20 seconds after pulling the cup away. Ordering water line to resolve issue. Cannot reschedule at this time.; ordrng 1 W11163765 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 07/05/2023

CX Complaint is the unit isnt making ice. Inspected unit and found unit has no ice cycled power put unit in diag tested power at IM and IM is getting good power and is working toggled on water and found it didnt fill pulled unit and found valve is testing good toggled on fill again and IM is now filling. Unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 07/05/2023

Cx Complaint is the unit isnt heating. Inspected unit and found unt is getting good power just not heating pulled front panel and found the element testing open replaced and tested uhnit is now working properluy.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Harrisburg, Pennsylvania 17112

Justin L.

Job Details: 07/05/2023

Cx complaint unit not powering on sometimes. Was able to access unit and found that the start button wasnt fully engaging and cx still had plastic on console. Removed plastic. Removed console and found control not fully connected. Secured and tested good. Used airflow tester and unit passed. Unit now checks good no further work needed

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 07/05/2023

Replaced element and switch unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Virginia Beach, Virginia 23462

Austin D.

Job Details: 07/05/2023

"cx complaint the lid latch broke. found the tabs to hold it in place cracked. therefore, i replaced the lid latch and then tested operation. unit is running as designed. calibrated/tested the unit."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Centreville, Virginia 20120

Richard B.

Job Details: 07/05/2023

"CX complant. Dishwasher dosent starmt , Inspected unit and found 6.1 and 6.4 rror codes for inlet water . Checked float switch plunger and debris in plunger stack , Cleared that and checked functionality . Lifts and settels fine. Found no high loop installed . Possibally backfeeding into unit and causing float switch to not operate . In test wash after clearing float switch and installing high loop unit ran a test wash and washed great. Tested unit on several different cycles and unit washed as designed. Collected 120 service call. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Beltsville, Maryland 20705

Israel R.

Job Details: 07/05/2023

"Customer complaint unit is developing moisture in the refrigerator. I found the unit doors were swapped and the unit gaskets are not sealing. Found also gaps in the liver and the body. Installed silicone, heated up gasket and i had to add permagum to get to seal correctly. If they call back they will need new RC door.; ordrng 1 482338 (adhesive) and 1 212643 (sealer-gum), used 1 482338 (Adhesive IR VS), and 1 212643 (permagum IR VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 07/05/2023

"Cx complains about a noise again, inspected unit, i ran rinse/spin the noise comes fromt he gearcase .. drain and valve cks ok. 2 counts job. order parts; ordrng 1 w11454372 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Poolesville, Maryland 20837

Julian H.

Job Details: 07/05/2023

CX complaint about unit making a lot of noises when on cycle put unit on test cycle no errors buzzing noises that unit makes when on agitation & spin are normal within this model explained to CX that these sounds are cause by direct drive or electromagnetic disc tha thi unit is equipped withfound a small leak on the back hose not all the way attached this properly & working

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/05/2023

THE TERMINAL CONNECTION BURNED $284.66 CX WILL THINK ABOUT REPAIRING $90 PAID TODAY

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Fallston, Maryland 21047

Neil H.

Job Details: 07/05/2023

CONTROL F1E1 ERROR IN SELF CHECK CX HAD TO RAISE THE TEMP TO COOK IGNITORS BOTH WORKING BUT CONTROL HAVING ISSUES REPLACING TEMP SENSOR ALSO AGAIN; ordrng 1 W11088878 (CNTRLELEC)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Waldorf, Maryland 20603

Shawn D.

Job Details: 07/05/2023

"cx complaint unit is no longer tunring on, inspected unit and found it wont turn on outlet power good ui panel has 13.9dcv ui panel is bad. looked part up and is stock so called office got part order went picked part up and installed new ui panel then tested and now works good and is heating good. unit is good to go; ordrng 1 W11378949 (ui panel), ordrd 1 W11378949 (ui panel)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Waldorf, Maryland 20603

Shawn D.

Job Details: 07/05/2023

"cx complaint unit is no longer tunring on, inspected unit and found it wont turn on outlet power good ui panel has 13.9dcv ui panel is bad. looked part up and is stock at waldorf so called office got part order 60985-00 went picked part up and installed new ui panel then tested and now works good and is heating good. unit is good to go; ordrng 1 W11378949 (ui panel), ordrd 1 W11378949 (ui panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 07/05/2023

CX complaint about unit stopped cooling checked both cavities to room temp checked controls & found that unit was on showroom mode CX states unit stopped working after power outage hold drawer & *F keys to kick unit out showrrom mode unit started to cool can heard compressor & fans working now

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Virginia Beach, Virginia 23462

Austin D.

Job Details: 07/05/2023

"cx complaint the unit is not spinning without making an abnormal noise. checked the unit and heard the noise the cx was describing. checked underneath and found that the rotor bolt was loose underneath. therefore, i replaced it with a new one and tested operation again. unit sounded alot better. unit is good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 07/05/2023

"cx complaint of unit not cooling,took temp readings of 14 in freezer,39 in frsh food checked unit to find half of a frost pattern,ppulled amp draw between .5 and .3 of amp called a seal system tech spoke with LR and determind unit needs a seal system done also found rails not to be fully retracking as well ordering parts needed for repairs; ordrng 1 W10625067 (Assembly, Bracket (left Hand)) and 1 W10625068 (bracket) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11574734 (l Refrigerator Compressor) and 2 W11504431 (Refrigerator Coupler)s and 2 W1150441 (Refrigerator Coupler)s and 2 W11506621 (6 Nk Ms 00 (charging Tube To)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Gaithersburg, Maryland 20878

Roberto I.

Job Details: 07/05/2023

Cx complaint door gasket out on Rc.Confirmed gasket out from door liner on bottom and left side. Re-installed gasket with no issue. Unit good to go.

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the unit had been previously diagnosed and returned and sold as a display model. I verified the issue is still unchanged. I verified that there is no frost pattern. Temps are 55 in RC and 48 in FC. All fans are running. I called JL and verified. I am ordering the Sealed System parts. Cx also received an ice maker kit for the Unit and it is not functioning. I am also ordering the correct kit for the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11510803 (Ice maker kit) and 1 876765 (MTG Kit) and 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 3 W11506635 (Process Stub)s

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Rocky Ridge, Maryland 21778

Bernard M.

Job Details: 07/05/2023

"Replaced door, applied heat to get wrinkles out of gasket for proper sealing. Door seals, unit checks good"

We serviced a

MAYTAG WASHER

Model PAV5157AWW

Near Essex, Maryland 21221

Alexander D.

Job Details: 07/05/2023

"cx complaint utility sink leaking after previous tech left. cx said utility sink was bumped so the drain pipe came out of the floor fitting, cx said previous tech did test it at least 5times and it didnt leak when he was here, pipe came out next cycle after he left. can see a mark on the pipe where the rubber coupler was grabbing onto it and it was only grabbing onto a 1/2' of pipe. resecured drain pipe to floor coupler. tested unit, pipe staying in now but noticed utility sink has a crack in it thats dripping, pic saved, cx already aware. then noticed puddle coming out from under unit. valve is dry. found leak coming from drain pump. ordering drain pump and tub to pump hose. call cx to schedule return visit once we have eta on parts; ordrng 1 WP35-6780 (drain pump) and 1 WP21001915 (tub to pump hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, Maryland 20850

Roberto I.

Job Details: 07/05/2023

Removed and re-applied pre id clear silicone on the gap between Rc liner and cabinet

We serviced a

ADMIRAL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 07/05/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. pressure was at -4 and amp draw was .9. unit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 07/05/2023

"installed parts, unit cks ok."

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP0

Near Tysons, Virginia 22102

Tanner B.

Job Details: 07/05/2023

"CX Concern the unit did not heat , found loose heater connection .. reconnected heater and tested unit .. Job complete recommened to run hot water and use rinse aid"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, Virginia 20152

Richard B.

Job Details: 07/05/2023

"CX complant. Fridge not cooling. Inspected unit and found unit off. Cycled power and waited ten minuets . Only cool air blowing through ice box area indicating a low charge . Ordering 3 count sealed system . Not all parts in stock. Further work needed . The drip tray for FF evap is fine and not warped. Further work needed, RB; ordrng 1 W10832994 (compressor) and 1 W11575003 (3 way valve) and 1 WPW10608485 (evap) and 1 W11506635 (stub) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near McLean, Virginia 22101

Tanner B.

Job Details: 07/05/2023

installed new access ports and replaced evap.. refilled unit.. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Stafford, Virginia 22554

Robert W.

Job Details: 07/05/2023

"CX Complaint is the unit wont run. Inspected unti and found error for valve tested and water is filling very slow, Unit will agitate and spin just taking to long to fill. Ordering Valve; ordrng 1 W11614515 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/05/2023

The new control panel had Maytag on it instead of Whirlpool (snapped picture). Reordering part W11460908. I'm not scheduling the return. Please check the part at the shop and make sure it has 'Whirlpool' on it; ordrng 1 W11460908 (Control pane (to be checked at the shop))

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Harrisburg, Pennsylvania 17113

Cody H.

Job Details: 07/05/2023

"CX complains unit keeps draining even after unit is shut off. Found unit to have error codes f3e3-water temp, f9e1-long drain, f1e2-motor drive module over volt, f3e2-pressure system fault, f2e1-stuck button. Found no issues with pressure hose or wiring, unit will need control and drain pump for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11614514 (acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750sahv0

Near Boiling Springs, Pennsylvania 17007

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the wheel is not staying on the rack. Upon arrival I found that the RH rack adjuster has failed at the tabs that hold the slide wheel on. I also found that the rack clip has also failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 7/10 PM preference.; ordrng 1 W10712395 (Rack Adjuster) and 1 WPW10082853 (Clip)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 07/05/2023

Cx complaint unit sometimes doesnt shut off and clothes inside will be spun dry. Was able to access unit and found F3E1 WATER LEVEL SYSTEM ERROR F8E3 OVERFLOW CONDITION. Checked to make sure pressure hose was clear. Ran diag test and found water trickles in during test but unit has good water pressure to unit. Rest of test went through no issue but unit is having intermittant pressure issues. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W10599356 (INLET VALVE) and 1 W10575334 (DRAWER KIT) and 1 WPW10448876 (PRESSURE SWITCH)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/05/2023

"installed updated heater per s-17304 , and installed new drain pump, tested all ops ok, collected $242.03 visa cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/05/2023

"Replaced part, ran acalibration cycle and then a test cycle. The unit worked as designed. Collected $110"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bethesda, Maryland 20817

Brian F.

Job Details: 07/05/2023

"Cx states dishes not clean after cycle. Entered diagnostic mode, found saved F8E2 (slow drain). Ran service test, completed with no errors. Returning with clear door and sump assembly.; ordrng 1 W11179175 (clear door)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Harrisonburg, Virginia 22801

Eric F.

Job Details: 07/05/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 07/05/2023

"cx complaint of unit not turning on,pulled cover off of unit t ofind power at board ,checked power to ui board power coming to uibut uint not urning on break down as follows 1/W10911043, W10911043service call break down as follows service call 120.00parts 387.91sipping 15.00labor 110.00sub total 632.91tax 23.27grand total 656.18deposit 120.00cx will call back if moving forward cx dose not have an email address; ordrng 1 W10911043 (panel-cntl)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Pikesville, Maryland 21208

Shane M.

Job Details: 07/05/2023

"cx complaint of clicking noise & unit turning on by its self. found no error codes, preheated unit to 350F found clicking noise. noise was coming from back of unit. pulled unit, sound stop. preheated unit to 425F no sounds. found screen dirty for food, advised cx to keep screen CLEAN. advised wifi for this unit. called safety"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, Virginia 23231

John P.

Job Details: 07/05/2023

"change compressor tested working as designed; ordrng 1 w11506635 (coupler jp/vs), used 1 w11506635 (coupler jp/vs) from stock"

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