We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/22/2023
noise from dryer during cycle as it heats up removed door and blower wheel cover found blower wheel cracked in one spot ordering blower wheel; ordrng 1 WP697772 (blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Gainesville, VA 20155
Daniel J.
Job Details:
06/22/2023
replaced filter housing and had customer test until door stopped opening calibrated measure fill
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Alexandria, VA 22314
Leon
Job Details:
06/22/2023
cx complaint was dw spray arms didnt move comfirmed issue found alot of clogged seeds and corn in the arms removed them all then tested unit everything was spinning like it should with good pressure from pump
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
06/22/2023
"Noise during agitatiojn, adjusted clutch and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Reston, VA 20190
Christian C.
Job Details:
06/22/2023
Cx complaint unit is making a rattling noise. Inspected unit whenever damper opens or closes it makes a rattling noise. Ordering damper; ordrng 1 W11236851 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23454
Branden R.
Job Details:
06/22/2023
"came out to unit , disassembled and defrosted . replaced control and evap fan with harness . tested and unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Gainesville, VA 20155
Daniel J.
Job Details:
06/22/2023
washer noise during cycle and unbalanced tilted unit back found sheild off sitting agaisnt motor and balck debris from rubbing against belt ordering sheild and belt and returning with cam raised right side foot believe when water was added to tub and basket lowered against cover caused unbalanced cycles; ordrng 1 W11239857 (belt) and 1 W11409708 (shield)
We serviced a
KITCHENAID HOOD
Model KXU8036YSS0
Near Olney, MD 20832
Julian H.
Job Details:
06/22/2023
replaced on/off switch & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Ricardo S.
Job Details:
06/22/2023
"Cx complains that the dispenser leaks water, also the food on rc is bad, inspected unit, the temp is too warm on the Rc.. Fc temp 9 degrees, Rc temp 55 degrees, fan cks ok.. good air flow,, sensor problem. not cooling properly .. order parts; ordrng 1 W11087438 (motor-evap) and 1 w11457241 (service kit)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
06/22/2023
"Cx complains that the unit not washing properly, inspected unit, i ran test mode no error codes, test mode works fine, the client need to wash to times the baby clothes, sometimes you need to wash your clothes by hand and then she put them in the washing machine.. i call TL to document this JOB Sr# 7736695131"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23523
Carl A.
Job Details:
06/22/2023
cx canceeld at door as though unit was under warranty.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ashburn, VA 20147
Ricky E.
Job Details:
06/22/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model LDE8300ACL
Near Vienna, VA 22182
Christian C.
Job Details:
06/22/2023
Installed belt. Tested unit. Drum now spins. Unit is heating.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
06/22/2023
came out for heating element - sp w11540964 - special project s17304 - heater bushing w11537778?- sp . . . checked unit and replaced heating element tested and found element has leaked onto motor causing it to fail and not pump also found water leaking onto inlet valve . ordering all parts for repair to unit coverd by heating element - sp w11540964 - special project s17304 - heater bushing w11537778?.; ordrng 1 W11416362 (sump&pump) and 1 W11434044 (valve) and 1 W11412291 (drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Israel R.
Job Details:
06/22/2023
installed all burners. advised cx to get exterminator. unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Chesapeake, VA 23320
Carl A.
Job Details:
06/22/2023
"cx complaint of unit making noise and walking around ,checked unit ot find the following error codes F0E5,F0E3,F2E1,found waek suspension,checked under unit to find oil had leaked out of unit as well as water looks like is has start to leak break down as folllows1/w11130359,suspention rods,1/W10752187,Washplate Screw,1/W10752283,Washplate,1/W11393685,Gearcase,1/W10734521,slider,service call as followservice call 120.00parts 534.03shipping15.00labor 220.00sub total 889.03tax 32.04grand total 921.07deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bel Air, MD 21015
Neil H.
Job Details:
06/22/2023
WASH SUMP MOTOR NEEDED FILLS THAN SITS AND LATER DRAINS YOU CAN HEAR CLICKING FROM THE MOTOR; ordrng 1 W11025157 (Whirlpool Dishwasher Pump & Motor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Belcamp, MD 21017
Neil H.
Job Details:
06/22/2023
RAN DIA FOUND THERE IS NO LOOP ON THE DRAIN UNDER THE SINK WHICH ALLOWS WATER AND SOAP USED IN SINK TO BACK FLOW TO THE DISHWASHER CAUSING ISSUE CX GOING TO HAVE DRAIN HOSE MOUNTED UP UNDER THE SINK AND IF ANY OTHER ISSUES SHE WILL CALL.
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Virginia Beach, VA 23464
Carl A.
Job Details:
06/22/2023
"cx complaint of cooktop beening cracked,checked unit to find cook top had few cracks in it ,stemed from a thermal event that occurred on the under side of cooktop replaced coo top tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Akron, PA 17501
Justin L.
Job Details:
06/22/2023
Cx compaint unit not heating. Was able to access and checked incoming voltage. Found L1 to N is 120.3 VAC L2 to N is 8.34 VAC and L1 to L2 is 64VAC. Checked outlet to confirm and found same. Cx will need an electrician to correct issue. All fuses had continuity and element had 9.6 Ohms. Unit checks good no further work needed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesapeake, VA 23321
Zachery R.
Job Details:
06/22/2023
"replaced acu, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Wilmington, DE 19808
Taylor F.
Job Details:
06/22/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the compressor to be defective. Compressor was drawing 14amps and then dropping down to 6-9 for a few seconds before clicking off. Ordering compressor drier and coupler, cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W11557425 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Highland, MD 20777
Robert L.
Job Details:
06/22/2023
"replaced all LEDs with updated 3dot LEDs per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near York, PA 17404
Fred G.
Job Details:
06/22/2023
cx complaint unit sometimes doesnt lock and unit wont start. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i found unit is working as design. cx is a senior citizen and need explained to how to operate unit. unit checks good.
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Sterling, VA 20164
Jason A.
Job Details:
06/22/2023
CX complaint DRYER doesnt always start. Found that when START is pressed sometimes the LEDs scroll & stops at DAMP even when START button is pressed & stops. Dryer doesnt run. Fabrics burning hot & sensor dry doesnt work - unit keeps running. Dryer has to be run on timed dry. Found no error codes. Measure moisture sensor at J13 red blk. Reads open & 1.8M to 2.3MegOHMs when shorted with a damp towel or damp finger. Called techline. Per techline check for damaged harness or short to grnd. BLK or RED to chassis grnd open. Checked harness no visual damage. Returning tech: compare J13 measurement before & after harness is replaced. SR: 7736692095 > JJ; ordrng 1 WPW10414398 (temp encoder) and 1 W11627508 (ACU) and 1 W11627560 (main harness)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details:
06/22/2023
CX complaint OVEN temps too cold. Checked diagnostics no error codes & recorded MW=81F & Oven=75F internal temp sensors. Checked line voltage at conduit box l1=122VAC / L2 122 / 240 VAC total. Called techline. Same SR: 7736663813 Recommend: repeat temp log+avg & adjust calibrate value replacing main harness if new parts did not correct issue. Repeated temp log & avg. The process took over 1.5hrs! to get avg!!! Lowest temp recorded was 336F & oven sat there for over 15minutes. Called techline to report & update. Same SR > JJ; ordrng 1 W11659368 (Main harness) and 1 W11545804 (bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Baltimore, MD 21209
Drew B.
Job Details:
06/22/2023
cx complaint thaty unit is not dispencing ice and had extended wrrnty while looking at unit cx was trying to find it.. and when i infromed her she needed to provide proof or pay nbefore work is done.. will need dispatched over correctly cx doesnt want to pay currently but will look into their papers to find where it is. infromed i had to move on.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA 20148
Demonte S.
Job Details:
06/22/2023
Inspected the unit. Found that the cx is saying that the Freezer Door has a Dent. Checked the Door. Door has a Dent at the Top. Installed new Door. Heated the Door Seal. Door is Sealed. Tested the Dispenser. No leaks. Unit is working as Designed. ; used 1 LW10904379 ( DORFIP ( Cx had door already)) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
06/22/2023
Cx complaint unit is leaking from extension hose removed and checked hose reseated and adjusted the clamp tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
06/22/2023
replaced all parts tested nad calibrated unit works as deisgned
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Lloyd B.
Job Details:
06/22/2023
Cx complained the unit did not operate. Inspected the unit and found no display or oven lights. Disconnected the ui and reconnected and an error code appeared of miswired unit. At the control there is a proper 240vac and at the junction. Installed new control and console and the oven lights now work and there is a display. Unit is working as designed. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Alexandria, VA 22314
Leon
Job Details:
06/22/2023
cx complaint was a message would pop up about a fuse unable to confiremed the issue checked error codes the only error was from 2020 about the UI i put the unit on 550 waited arounf for about 30-40 mins and nothing happen. cx said they would record it next time it happens and call back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Baltimore, MD 21212
Emmanuel R.
Job Details:
06/22/2023
"Cs unit is not cooling, confirmed complaint.I found the compressor tripping the over load device. Unit will runs for about 3sec and shuts down pulling 859watts. Unit needs a new compressor.Quoted customer but denied repairs.Collected for svc call. Advised quote is good for 30days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Alexandria, VA 22307
Leon
Job Details:
06/22/2023
cx complaint was unit wasnt dispensing water confirmed the issue when i got into cx house water was dispensing great with a good flow then i tested the ice maker IM filled with water with no issue took the filter out put fitler back in no change everything was still working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details:
06/22/2023
Replaced vent and tested unit.Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Glenn Dale, MD 20769
Alexander D.
Job Details:
06/22/2023
cx complaint unit not filling with water. inspected unit and verified complaint. f8e1 error stored. water suppy is good. found cold valve not opening and getting 120v. ordering valve. called office to see if we could get it from a techs v/s since its on b/o. advised cx we will call to schedule return once we know when we can get the part. quoted 337.07 paid in full with c/c; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bryans Road, MD 20616
Shane B.
Job Details:
06/22/2023
"cx complaint is the filter door falling open. cx said the clip on the door broke off, he replaced the filter door himself but it wont stay in place. confirmed complaint. replaced door with preIDed part but it didnt hold any better. put original door back on. i found if door was pushed very hard it would catch and stay. adjusted the clip and door now stays tightly. unit is working as deisgned. cx paid serivice call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details:
06/22/2023
Cs unit is not washing dishes.I was able to confirm complaint. Found error codes f7e1 no heat.Also the washmotor is not turning on. Dw is in a bad spot and I cant get out without damaging anything. Customer will get unit out and call us back.Ordering control and heater and returning with sump/motor.; ordrng 1 W10518394 (heater) and 1 W11305308 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Austin D.
Job Details:
06/22/2023
came out to resolve the issue. disassembled the unit as needed. repalcedd all parts and put the unit back together. pressure test. unit passed. vac the system. added r134a to the system. unit is running as desifgned.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Lexington Park, MD 20653
David J.
Job Details:
06/22/2023
"Arrive today and inspected unit. Explain to customer that this unit is coming up as out of warranty since 2020. She has a purchase receipt with the incorrect appliance on it and it was just delivered to her on 6/3/23. Call trade care just to verify and they also verified that this unit was probably purchased used and fixed and then re-sold as a new unit. Customer was under the impression that this unit was new. Customer is taking care of this with the person who sold it to her, no work was done on this unit. No money was collected job complete"
We serviced a
JENNAIR RANGE
Model JES9800BAS
Near California, MD 20619
David J.
Job Details:
06/22/2023
Cx complaint console will not allow any buttons to be pressed. Arrived today and verified complaint. Found unit needed a new control and console. Disconnected power and removed console. Using new one I added a new control and installed all switches and lights. Re installed all parts and tested. All features are now working properly. Placed unit back and attached vent hose to unit. Unit is now working as intended and Cx paid in full. Job complete
We serviced a
KITCHENAID FREEZER
Model KSRK25FVMK01
Near Rockville, MD 20852
Roberto I.
Job Details:
06/22/2023
Wrong part ordered. Ordering correct one (WPW10210789).; ordrng 1 WPW10210789 (control board)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near Bowie, MD 20715
Alexander D.
Job Details:
06/22/2023
"cx complaint unit still givingn f9e1 error. inspected unit and verified complaint. f9e1 and f7e1 errors stored. found water left in unit, pressed cancel and water did not drain. found drain house routed around the base causing kink. cleared errors, unkinked drain hose. tested unit, now draining good and no errors came back. unit is now working properly. if cx calls back, send tech with sump asm(W11416363)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Michael E.
Job Details:
06/22/2023
"CX complaint: frosting in FC. Tested and verified cokmplaint. I found the FC door gasket track is too loose to hold a gasket. Also, axle bar hanging due to clip failure. Ordering FC door and clip. CX will contact us when door arrives. Cannot reschedule due ton AIG.; ordrng 1 W11104482 (dor-fip) and 1 W10852685 (clip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ00
Near Waldorf, MD 20601
Shane B.
Job Details:
06/22/2023
installed ordered parts. verified gasket is sealing. tested ice dispensor and it is working properly. scheduled pick up of old door for 6/26.
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
06/22/2023
"Burners too high, getting too hot. Adjusted all burners . Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Lusby, MD 20657
David J.
Job Details:
06/22/2023
"F7e7 motor unable to reach target rpmF0e5 off balance load F0e3 overload Cx complaint unit leaked into pan. And was not working properly. Arrived today and found no water anywhere. Cx cleaned up water so I couldnt find anything. Saw under unit was looked like water leaked from drain line on side of unit. Pictures in Sd pics. Placed unit into diagnostic and found error codes above, cleared codes and ran test cycle. Unit completed cycle no leaks and no errors, ran factory calibration and had no errors after. Made sure all lines are tight and placed unit back into position. Tested in diag cycle one more time and still no leaks, completed cycle and had no error codes. Its possible drain line was not properly attached which caused a leak while draining. Found no issues on this unit. Unit is working as designed job complete"
We serviced a
WHIRLPOOL DRYER
Model gew9250pw1
Near Baltimore, MD 21209
Drew B.
Job Details:
06/22/2023
replaced and cleaned best could off the heater.. and now heats and checks good. cx pif
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Fairfax, VA 22030
Richard B.
Job Details:
06/22/2023
"CX complan Fridge not cold. Inspected unit and compressor hot to touch , Blowing cool air but not freezing. Will need sealed system work , 3 count . Will also need filter head changed , Due to low water flow. Checked flow with filter and without , same but with bypass it is great. All parts in stock. CX paid in full , Further work needed, RBt; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (stub) and 1 W11346623 (filter head 64.71)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Lorton, VA 22079
Richard B.
Job Details:
06/22/2023
"CX complant. Ice is not working. Inspected unit and found ice maker failed , Will not rotate when cycled. Ordering ice maker. Further work needed. Not in stock , RB; ordrng 1 W11548540 (ice maker)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Dumfries, VA 22025
Richard B.
Job Details:
06/22/2023
"CX complant, IOven locked. Prior diagnosis found unit needs console , control , latch , sensor and top vent. Installed all and tested unit. Working as designed. Job completed, Left top vent with CX as it has model and serial number tag, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Woodbridge, VA 22192
Richard B.
Job Details:
06/22/2023
"CX complant, Washer dosent have cold water . Inspected unit and found no error codes in diagnostics , found hot and cold valves seized open. Unable to shut off. Closed water shutoff to house and checked water supply lines. Cold was hooked to hot and visaversa . Changed supply lines to correct cold to cold and hot to hot. When starting a wash cycle the tap cold is cold and when starting a wash cycle the hot is hot. No leaks, Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details:
06/22/2023
cx complaint problem with element. arrived installed part ignitor is no longer cutting off and working intermittent. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near York, PA 17406
Fred G.
Job Details:
06/22/2023
"cx complaint unit makes noise and is leaking oil. inspected unit and found no saved error codes. ran auto test and found noise while spinning and agitating. lifted unit and found oil leaking from gearcase. unit needs gearcase, drive pulley, belt, and a 2 call count. once approved please reach out to cx and set up a return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Skyline View, PA 17112
Cody H.
Job Details:
06/22/2023
"CX complains unit is making a loud noise during spin cycle. CX shared video of noise, unit seems to be making noise from being slightly off balance. Unit shows no error codes and unit is making noise from drain hose movement only during diagnostic testing. Was able to remove excessive slack and minimize noise. Ran unit through quick cycle with load, unit is still cavitating but at a much lesser rate. Called techline and spoke to Brandon SR# 7736690675 who said beyond what was done to reduce noise, no parts or adjustment can be done. normal operation. no further work needed. CX EMAIL CONFIRMED"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Arlington, VA 22201
Lloyd B.
Job Details:
06/22/2023
Cx complained the unit leaked. Inspected the unit and found the leak from the seal on the sump and evidence of water on the floor under the unit. Service declined. Job complete. PLEASE CHANGE PAYMENT TO 120 AND NOT THE FULL AMOUNT
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Virginia Beach, VA 23464
Carl A.
Job Details:
06/22/2023
healped AR but use part off from my truck stock part number wpw105455255; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Annapolis, MD 21409
Shawn D.
Job Details:
06/22/2023
"CX complaints refrigrator not cooling both sides.inspected unit comfirm both section room temp .checks fridge evap and have one ring of frost pattern freon is low.ordering fridge evap,compressor and call the office to reschuale.; ordrng 1 WPW10643261 (fridge evap) and 1 W10779331 (compressor) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Largo, MD 20774
Israel R.
Job Details:
06/22/2023
"Customer complaint unit is not cooling. Tested unit found compressor is not starting. Tested power to compressor got 120vAC, Tested capacitor and found 11.9 Fu. TEsted whinding onnthe compressor. REading 6.5 and 6.4 and 12.7 across.. Replaced starting device and now im getting .2 amps at the compressor and not frost pattern. THe unit is low of refrigerant or has a leak. Ordeirng compressor, drier, evap condenser, couplers, Lock rings and nitrogent kit for testing.; ordrng 1 W10843121 (filter dryer) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (Coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11547180 (Starting device) and 1 Lockring (Lock ring) and 1 Nitrogentkit (nitrogent kit) and 1 W11579351 (Evaporator) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11577970 (condenser) and 1 W11504445 (Coupler) and 1 W11504432 (coupler) and 1 nitrogent (nit), used 1 W11547180 (START DEVICE VS IR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/22/2023
"customer stated that the unit made a noise in spin. ran a dry spin, wet spin and ran wet towls. unable to replicate the sound.. customer may call in or replace if the issue comes back"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Israel R.
Job Details:
06/22/2023
Customer complaint unit is not making ice after plumbing work to fix a low pressure issue. I tested the unit and the ice maker is working but the fill tube is frost over. I told customer that it could of been the low pressure coming to the unit whre is can cause water to built up in the tube. Steamed the tube and tested. Unit is filling now unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Lewisberry, PA 17339
Fred G.
Job Details:
06/22/2023
i was able to access unit and replace the inlet valve and control as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model wed92hefw1
Near Towson, MD 21204
Drew B.
Job Details:
06/22/2023
"cx complaint that unit is always shwoing check vent light even though they had a ventaltion service out and blew through apprently.. although when arrived foudn hose to be not kinked and the flap on the port on side of hosue when running was wide open. they called service from towson appliance and they diagnosed and replaced the control, cycling thermatsat kit and the outlet thermister already still same. cx saus it takes little longer to dry loads. and the codes where f4e3 and f4e4 check vent.. when you run init with no vent the light still comes on. called wp TL spoke to Brad sr#7736694586 harness.. had checked the flow on the internal test and reading still chck vent.. qouted cx on the repair. being oow they paid for everything but labor; ordrng 1 W10637533 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Virginia Beach, VA 23456
Branden R.
Job Details:
06/22/2023
"cx complaint unit leaking , checked unit and found top spray arm warped causing it to leak on door once top rack is pulled all the way out tryed to adjust spray tube and was unable to . also tryed to uninstall roller tracks and see if it will allow unit to drain in the back of tube and was unable to get it to drain out the back of tube. ordering all top rack spray tube parts for repair . cx agreed .; ordrng 1 W11324432 (Manifold Assembly) and 1 W11175552 (tube wash) and 1 W11324430 (Manifold, Rear) and 1 W11175556 (manifold front)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Portsmouth, VA 23701
Zachery R.
Job Details:
06/22/2023
"cx complaint unit displaying f6e2, verified issue, come to find defective acu, quoted cx, replaced acu, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bethany Beach, DE 19930
Michael E.
Job Details:
06/22/2023
Replaced the left RC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS7
Near Bowie, MD 20721
Israel R.
Job Details:
06/22/2023
"cx complained unit was humming when the door was closed and not cooking. after inspecting the unit notiuced alot of carbon build up on switches. control sending power to fans at all times. quoted for switches , installed new switches but unit continued to have the same issue. inspected unit further and control board is bad. quoted cx for new control, cx said she will get a new one. sending new switches back to the office. collected 120 for service call.; ordrng 1 W11182110 (Control 156.98)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Bethany Beach, DE 19930
Michael E.
Job Details:
06/22/2023
CX complaint: FC bdoor gasket leaking air. Tested and verified complaint. I heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Christian C.
Job Details:
06/22/2023
Cx complaint unit is not cooling properly in both sections. Inspected unit found temps in RC avg 40 and 10 in FC. Put FC thermistor in ice water reading 8.56kohms. Condensor and evap fan good. Called techline. SR#7736691087 Advised to replace control.; ordrng 1 WPW10200659 (hv control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newark, DE 19711
Taylor F.
Job Details:
06/22/2023
"Cx complaint is unit shiut off mid cycle. Tested inspected and verfied complaint. Found control getting 120VAC in but not sending any DC voltage out to the UI. Ohmed drain pump at 19ohms. Underneath unit found the gearcase had leaked all of its oil all over the rotor, stator, slider and clutch. The oil shorted the motor and caused the control to be defective. Not sure if UI is damaged. Returning tech replace all parts and then test to see if UI is also needed. Cannot rescheudle at this time. 2CT gearcase; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11478526 (UI) and 1 W11419171 (control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Laurel, MD 20707
Justin S.
Job Details:
06/22/2023
the unit has the outer glass shattered. side trim is also damaged and needs to be replaced; ordrng 1 W10761018 (trim-door) and 1 W10761014 (trim-door) and 1 W10894130 (glass-door)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Newark, DE 19711
Taylor F.
Job Details:
06/22/2023
Cx complaint is unit making a squeeling noise during operation. Found the idler pulley to be seized. Replaced idler from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Owings Mills, MD 21117
Justin S.
Job Details:
06/22/2023
the unit is not heating. found the thermostat was open. replaced the thermostat with vs and retested. the unit is now working properly. the unit is now ready; ordrng 1 WP661566 (thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fairplay, MD 21733
Ken M.
Job Details:
06/22/2023
"Customer complaint is that the ice maker stopped making ice. Ran test 56 and got E0. Ran test 57 and the ice maker cycled properly. Ran test 45 and the ice maker filled. Ice box fan is working properly as well as the bin sensor. Found the freezer compartment is in the 20's. Inspection of the evaporator found heavier than normal frost build up. Freezer evaporator fan is not working. Ordering evaporator fan assembly. Control only sending about 50V to the fan motor, ordering control. Also ordering UI, parts of the display are dim and hard to read.; ordrng 1 W11387386 (UI) and 1 W10843055 (control) and 1 W11452196 (evap fan assy - fc)"
We serviced a
WHIRLPOOL OVEN
Model WFG505MOBS3
Near Lebanon, PA 17046
Cody H.
Job Details:
06/22/2023
Was able to access unit and replace parts per previous visit. tested unit and unit is now working as designed. no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23321
Zachery R.
Job Details:
06/22/2023
"cx complaint fc gasket not sealing. verified issue, used heat gun to fluff gasket, also applied permagum behind gasket to allow gasket to meet cabinet. unit working as designed, advised cx to allow gasket to form."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/22/2023
cx complaint units knob came off and wont go back on. inspected unit and found timer shaft failed not allowing you to adjust cycle. unit needs timer to correct issue. qouted cx for repair and cx declined. charged cx only for service call $120 paid in check #961
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/22/2023
"Cx complains that the upper rack falls down, inspected unit, the adjuster on the left side is broken, replaced part.. unit tested and dw works fine"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
06/22/2023
i was able to access unit and replace the heating element and idler as per previous visit. I found today the door catch is now faulty. unit needs UI and door catch to correct issue. once parts are in please reach out to cx and set up a return visit; ordrng 1 WPW10610880 (door catch)
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Virginia Beach, VA 23457
Branden R.
Job Details:
06/22/2023
cx complaint oven calibrated - too cold - electric range - bake cycle checked unit and found no errors . offset temp to 20 on both elements . tested unit and everything tested good unit heating up as designed and cycling as designed .temp sensor ohmed out in range . for what cx has oven at when i arrived . unit is running as designed advised cx to look up use and care on kitchenaid website . cx agreed .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Marietta, PA 17547
Justin L.
Job Details:
06/22/2023
Cx complaint unit not cleaning dishes. Arrived to find unit full of water. Attempted to drain but pump was weak and sink was backing up. Ran unit and found it filled and control sent voltage to motor but motor didnt spray. Ordering sump and will use drain pump on return. Setting return for mon 6/26/23; ordrng 1 W11025157 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Derwood, MD 20855
Julian H.
Job Details:
06/22/2023
"CX complaint about water dripping on the back of RC found that air tower is not sealing properly remove it found stiro foam & seals broken not sealing replaced bottom seals with VS for now liner deformed on rh side need parts schedule w office for 6/27; ordrng 1 WP2163777 (blade-fan for restock JH VS) and 4 w11573592 (gasket for restcok JH VS)s and 1 WP482338 (adhesive) and 1 W11126274 (air-tower), used 1 WP2163777 (FAN BLADE for restock JH VS), and 1 W11573592 (GASKET for restock JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5035MW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
06/22/2023
cx complaint unit wont complete cycle. inspected unit and found unit shows a f9e1. lifted unit and found lower harness to drain pump were severed. i was able to patch wires to test unit and found unit finishs cycle with out issue. unit needs lower harness and drain pump to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11643701 (lower harness) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Derwood, MD 20855
Julian H.
Job Details:
06/22/2023
CX complaint about unit faulting F2E1 stuck key issue with touch module this is build to door need asm gave CX a quote PAID FOR SVC CALL ONLY THRU APP WILL LET US KNOW; ordrng 1 W11196131 (door/mw ss)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM00
Near York, PA 17406
Fred G.
Job Details:
06/22/2023
i was able to access unit and replace the FC fan motor and harness as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details:
06/22/2023
10-2 customer stated that the unit had strange flasging lights. ran diag and fnd a error for a faulty vent assy. the vent assy can cause this issue... need part...; ordrng 1 w11649995 (vent assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Mountville, PA 17554
Justin L.
Job Details:
06/22/2023
as per previous tech was able to access unit and replace dual valve. Noticed at top rc lights out and rs rc switch registering as open when closed. attempted to dispense from door but nothing. ohmed out both valves which were in spec. ran 45 filled 46 activates in test mode but not outside. tested door switches 16 and 17 good contacted techline SR#7736697868. tested at violet to white at control with techline and found no ac voltage being sent. checked for dc voltage to lights and found led board not sending it out. techline suggests boards and switch. quoted cx and collected for parts and setting return for thur 6/29/23. using valve and icemaker on return as control not sending voltage so unable to rule them out if not needed will refund cx; ordrng 1 W11384469 (door switch) and 1 W10843055 (control) and 1 W10830288 (led board) and 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Leesburg, VA 20175
Ricky E.
Job Details:
06/22/2023
"customer stated that the unit wasnt getting water.. fnd unit has water and through the dispenser.. fnd that the filter housing from the factory was rotated 180 off.. replaced the filter head, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Palmyra, PA 17078
Cody H.
Job Details:
06/22/2023
CX declined service due to not wanting to pay service fee. No work done. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA
Carl A.
Job Details:
06/22/2023
"cx complaint of unit not cooling ,found evap covered in frost and cover covered in frost as well ,ohmed out thermistor at 29.3 K OHMS, tested test 6 heat working as it should found that unit is getting stuck in deforst ordering parts needed folr repairs; ordrng 1 WRS321SDHZ08 (Refrigerator Thermistor) and 1 W11566851 (Refrigerator Control Board) and 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Windsor, PA 17366
Fred G.
Job Details:
06/22/2023
i was able to access unit and replace the FC evap harness with fan motor as per pervious tech. tested unit and found unit now checks good. collected $120 from cx. cx paid in cash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean View, DE 19970
Michael E.
Job Details:
06/22/2023
CX complaint: no cool both sections. Tested and verified complaint. Evap frosted over. Defrosted evap. I found the wire for one of the heater plugs is backing out of plug. Ordering heater with fan harness. Cannot reschedule deue to SO part; ordrng 1 W11650660 (heater w harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Millersville, MD 21108
Alexander D.
Job Details:
06/22/2023
"upon arrival cx said unit stopped cooling all together after previous tech left. inspected unit and verified complaint. lights on, fans running but compressor isnt. found rc and fz thermistor test open in diagnostics. all components still activate. found connector on control for thermistors not plugged in all the way. resecured connection and compressor started running and unit started cooling inside. replaced icemaker. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Yorktown, VA 23692
Justin W.
Job Details:
06/22/2023
cx complaint unit not drying. checked unit to find fae2 error code. advised cx to prime unit making sure hot water is coming from faucet prior to running. advised to use rinse aide. ordering vent wax motor to complete repair per error code stored.; ordrng 1 W11649995 (vent wax motor) and 1 W11545539 (vent gasket) and 1 W11545290 (deflector)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Millersville, MD 21108
Alexander D.
Job Details:
06/22/2023
"cx complaint getting frost on top left corner of door and water coming out of dispenser comes out crooked. inspected unit and verified complaint. nozzle of dispenser is in straight must be defective inside it. cant replace just the nozzle on this model have to replace whole waterline inside door. found door is sealing all the way around and has suction to it but frost keeps coming back. insulation inside door must be defective. ordering fz door, need 2nd tech to feed harness and waterlines thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W11566705 (fz door) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, DE 19702
Taylor F.
Job Details:
06/22/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the door had been left open and frost built up around the fan causing the fan to stall. Removed ice and unit is now working as designed. Job is complete.
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/22/2023
CX complaint about lf burner not igniting took base out & found that internal seal was slightly moved towrds right causing gas not to flow properly fit it to correct position & working everytime tested w CX & working
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Falls Church, VA 22043
Lloyd B.
Job Details:
06/22/2023
Cx complained unit made noise. Installed new gearcase and ran diagnostics and there was no noise during agitate or spin. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204EPA00
Near Annapolis, MD 21401
Shawn D.
Job Details:
06/22/2023
CX complaints refrigrator not turninig on after power surge.inspected unit its fount no light no power outlet is good .found control bad replace control pulg refrirator light come on ui panel works then compressor start runing.collect the payment unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5THEXNB02
Near Dagsboro, DE 19939
Michael E.
Job Details:
06/22/2023
"CX complaint: fan kicking on and off intermitantly. Tested and verified complaint. Temps in RC and FC are correct. I found that when this happens, there is a click in the inverter box and condenser fan stops for a second, then resumes. It does this a few times in a row. Called WPTL SR7736692230 Ordering inverter W10629033 CX paid in full for service, labor, S&H and part. Cannot reschedule due to NW part. No money owed on repair visit.; ordrng 1 W10629033 (inverter box)"