We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Chesterfield, VA 23832
John P.
Job Details:
11/17/2023
Found door not closing adjusted door hinge receivers to allow door to close completely tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Derwood, MD 20855
Julian H.
Job Details:
11/17/2023
replaced parts test 57 pass tested 45 filled MUST WAIT 24 HRS TO SEE ICE
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM03
Near Pasadena, MD 21122
Israel R.
Job Details:
11/17/2023
Customer complaint unit is freezing in therefrigerator top area. I tested temps and the temps are good 36 in refrigerator and 0 in freezer. I pulled unit out and tested the compressor and is reading .5 amps and is really hot. I unplugged the unit and cooled the compressor and when it first started the compressor was 1 amps then went down to .9 and it kep going down until it got to .5 again. Unit has a low chanrge or compressor is starting to go bad. Unit will seal system work. She said she is not doing that she is going to get a new one.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, PA 17349
Drew B.
Job Details:
11/17/2023
cx complaint that unit is not making ice again after several attempted repairs.. i found e5 in test 56 and in test 57 does rotate again and harvest in test 45 the fill tube is frozen again.. i checked vdc in test 19 with techline sopeaking with derrick had reading of 12.64 vdc in test 19 which is good. found ui logic to auro board close circuit.. will need ui per derrick TL. also then found the led board had failed while speaking with cx and disconneected all connection of W10804160 led baord and unit came back on spoke to MR and also ordering led baord call to reschd ..; ordrng 1 W10804160 (led baord) and 1 W11577100 (ui)
We serviced a
KITCHENAID OVEN
Model KSDB900ESS0
Near Severna Park, MD 21146
Israel R.
Job Details:
11/17/2023
cx plain that unit not heating correctly i pulled up the oven floor and found the bake element was broken unit need bake elemeent. ordering bake element collected in full; ordrng 1 W10779716 (elmnt-bake 51.25)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Boyce, VA 22620
Daniel J.
Job Details:
11/17/2023
fridge dispenser leaking asfter using tested and replaced installed check valve tested one drop waited paid in full 2nd appliance on this vist
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, PA 17331
Drew B.
Job Details:
11/17/2023
replaced needed patrts the housing was already attached to the console. and tested unit powered up and washed filled and drained no codes and operational.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Annapolis, MD 21403
David J.
Job Details:
11/17/2023
Customer complaint of temp not being correct. Found cx is using a metal thermometer. Found calibration was on 0. Ran calibration test on unit at 250 degrees. Found after 6 temp recording the average temp was at 251 degrees. Light was working as intended. Temp is running in spec. Cx paid service call job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Aspen Hill, MD 20906
Brian F.
Job Details:
11/17/2023
"Cx states oven not heating. Tested, found start button not responding. Reinstalled ribbon cable and all wires on board, tested, start button still not working. Installed spare new control board on site tech had, tested, unit is now working properly. Ordering control board, on site tech will keep old board until we return.; ordrng 1 W11583303 (control)"
We serviced a
MAYTAG OVEN
Model MGR6751BDW18
Near Baltimore, MD 21229
Alexander D.
Job Details:
11/17/2023
"cx complaint lower oven not heating. inspected unit and verified complaint. found bake igntor not glowing and getting 120v. ordering bake ignitor, in stock. scheduled return visit for 12/1. quoted cx 330.31, cx paid 220.31 with c/c and will owe 110.00 labor on return visit; ordrng 1 W11596211 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Silver Spring, MD 20902
Samuel R.
Job Details:
11/17/2023
replced motor and tested unit now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
11/17/2023
cx complaint unit will not unlock door.inspected unit and could confirm cx complaint. after several tried got door unlocked. blew and checked pressure hose all good.checked pressure switch and checked good found 5vdc coming from the j8 connector.unit will need a new control.cx pif W11201293; ordrng 1 W11201293 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/17/2023
Cx complained the disp door did not open. Inspected the unit and found the door was faulty. Unit needs new disp assy; ordrng 1 W10861000 (disp assy)
We serviced a
WHIRLPOOL OVEN
Model WOSA2EC0HZ00
Near Bowie, MD 20721
Davonte
Job Details:
11/17/2023
cx complained unit was turning off during cook cycle whe she opens the oven door. couldnt confirm cx complaint when i start bake cycle on unit. called TL to report issue. techline advised me to check connections between ui and control. all wires are connected. TL also advised that steam from the oven can get on ui causing unit to turn off. f6e0 was the only error code. TL advised ui can be the problem. ordering ui and will use control on reruen visit.; ordrng 1 W11428592 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chesterfield, VA 23832
John P.
Job Details:
11/17/2023
CX complaint frosting in freezer section checked unit found bottom of freezer door wavy causing door gasket to not seal allowing room air to enter ordering door ; ordrng 1 12977880SQ (door shp2cx) and 1 W10876598 (Emblem)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Corolla, NC 27927
Austin D.
Job Details:
11/17/2023
cx complaint unit not washing dishes. checked the unit and found that the sump and pump was defective not pumping water with an errror code f4e3 stord. replaced the sump assembly and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/17/2023
i was able to access unit and replace all LEDS. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, VA 22151
Leon
Job Details:
11/17/2023
"Cx issue was a unit wouldn't complete a cycle confirmed the issue seen Error codes found on arrival F7E5, F0E3, F6E3 white wire under unit was ripped out Went to install new Wire harness but the new wire harness also had a small cut in it ordering a new wire harness and clutch for the unit; ordrng 1 W11568984 (Lower wire harness) and 1 W10734521 (Clutch)"
We serviced a
WHIRLPOOL OVEN
Model GW397LXUS05
Near Washington, DC 20016
Sherwood
Job Details:
11/17/2023
cx complaint not heating. arrived and confirmed installed part. tested bake and boil oven is working correctly. repair is complete.
We serviced a
WHIRLPOOL FREEZER
Model KBSD618ESS01
Near Davidsonville, MD 21035
Davonte
Job Details:
11/17/2023
"cx complained frost build up multiple locations in the freezer, confirmed cx complaint. new door came in, door was scracthed and dented. reodering door; ordrng 1 W10800793 (fc door)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Baldwin, MD 21013
Neil H.
Job Details:
11/17/2023
ICE CUBE LOOK A LITTLE SMALL AND CX OPENED THE TVALVE AND WATER PRESSURE GOT STRONGER ORDERING I/M JUST IN CASE NEEDED; ordrng 1 W11548540 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Alexandria, VA 22302
Demonte S.
Job Details:
11/17/2023
"Installed the Compressor, Access Valve & Coupler. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.6 Ozs of R600. Unit is starting to Cool . Unit is working as Designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Rockville, MD 20853
Brian F.
Job Details:
11/17/2023
"Installed new interlock assembly and vent grill. Ran 1 minute cook cycle with glass of water, unit is heating. Opened door mid cycle, cycle stopped. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elizabeth City, NC 27909
Austin D.
Job Details:
11/17/2023
"came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed. no abnormal noises being made. calibrated, tested in a normal and a drain and spin. unit is good to go."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS02
Near Washington, DC 20016
Sherwood
Job Details:
11/17/2023
cx complaint sporatic temps. arrived checked fc thermistor and in ice water measured 8.85k in range. explained findings and what cx been experiencing to TL he advised issues could be in circuit board and overlay but both are NLA gave cx part numbers. and advised.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX6HHEXDSM01
Near Arlington, VA 22202
Demonte S.
Job Details:
11/17/2023
Inspected the unit. Found that the cx is saying that the refrigerator / Freezer has a vibration noise. I then checked the Freezer Temperatures. I'm getting -1.3 Degrees. Refrigerator Temperatures are reading 37.5 Degrees. Checked the Freezer Section. Ice is on the Cap Tube & Suction Line. Called Whirlpool Techline Ref. Whirlpool has me removed the Ice on the Cap Tube and restart the unit. Checked the Evaporator. Freezer Evaporator has a good Frost Pattern. Per Whirlpool Techline this is not a Seal System Repair. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QTX02
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
11/17/2023
cx complaint unit is not cooling.inspected unit and found compressor to be running and both condensor and evap running.found nothimg with evap light.cx wants to get unit checked by tapping into line.gave cx a qoute will call if they want that done
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/17/2023
"Replaced parts, icemaker tested ok. Unit good to go"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/17/2023
"Replaced part, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/17/2023
ORDERING NEW I/M TESTED BUTTON STUCK BUT CX SAID IT WORKS OFF AND ON; ordrng 1 W11546935 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Olney, MD 20832
Julian H.
Job Details:
11/17/2023
"CX complaint about not cooling well inspected & found rc50* FC26* found a frost formation around fan & not running fan receiving 120vac but nit runnning to full speed causing an issue with airflow not able to cool unit down replaced parts from VS & working MUST WAIT 24 HRS TO SEE BOTH UNITS COOLING DOWN CX PIF THRU APP; ordrng 1 WPW10464673 (motor-evap JH VS) and 1 WP2163777 (blade-fan JH VS), used 1 WPW10464673 (EVAP MOTOR JH VS), and 1 WP2163777 (FAN BLADE JH VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Laurel, MD 20707
Brian F.
Job Details:
11/17/2023
"Cx states they started a cycle, when they came back clothes were still dry, console giving F7E4. Entered diagnostic mode, cleared saved F7E4, ran auto test, unit having trouble shifting into spin. Pulled out unit, removed rotor, found defective slider. Installed new slider from van stock, tested, completed test with no errors. Cx also said unit seems to vibrate a lot, leveled unit and ran DLMS calibration cycle. Unit is now working properly.; ordrng 1 W10734521 (SLIDER BF VS), used 1 W10734521 (SLIDER BF VS) from stock"
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Silver Spring, MD 20905
Brian F.
Job Details:
11/17/2023
"Cx states oven not heating, tested and confirmed. Entered diagnostic mode, no saved errors. Ran auto test, 5 F1E1 failures. Checked wiring to bake element, broil element, convect element, convect fan, and oven light, wiring good, all elements measured 15-16 ohms, light 15 ohms, convect fan 87 ohms. Ordering control board, part is on backorder.; ordrng 1 W11594263 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Washington, DC 20012
Samuel R.
Job Details:
11/17/2023
cx comolaint broiler is falling.inspected unit and found unit to have a faild support clip causing broild to fall and not sit in place.unit will need anew support clip W10909479; ordrng 1 W10909479 (support clip)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/17/2023
"CX complaint door gasket coming apart.Inspected unit,found warped door bottom seal not sealing properly. Ordering door bottom seal W11664713. TReturn visit 11/30/23; ordrng 1 W11664713 (door bottom seal)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Silver Spring, MD 20904
Brian F.
Job Details:
11/17/2023
"Cx states vent hood lamp won't turn on tested and confirmed. Found bulb had broken filament, tested control sending power to bulb. Ordering bulb, also ordering control and holder in case there are other issues that caused bulb to go out prematurely.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11194422 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/17/2023
"CX complaint about Rc freezing items checked temps on arrival RC29* FC-3* called TL Joe he was aking me about blockages all looked good checked resistance from thermistors FC17.4ko RC6.7ko ambient2.9ko he states that Fc temp is registering about 10*F even thought is @ -3 states to replace thermistor from FC did that with VS also found that gasket on rh side is tearing need part; ordrng 1 W10830162 (gasket-fip) and 1 W10316760 (thermistor JH VS), used 1 W10316760 (THERMISTOR JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Silver Spring, MD 20904
Brian F.
Job Details:
11/17/2023
"Cx states unit still too cold, measured 33* in RC and 5* in FC. Called tech line, described repair history and current issues, recommended partially covering center airflow channel in RC with white vinyl tape to force more airflow over RC thermistor. Don't have any vinyl tape on hand, used electrical tape, ordering white vinyl tape for return trip.; ordrng 1 W11238399 (tape)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Timonium, MD 21093
Shane M.
Job Details:
11/17/2023
"cx complaint of unit not washing proper. error code F8E1. cleared code. raned test cycle. found no issues with spinning. error code f8e1 appeared back. found when testing unit in test mode, hot side valve is weaker then cold. verified water pressure by removing lines and shooting water into drain sink. pressures are strong. unit will need a valve, ordering another control as well. called WPL. unit spinning properly.; ordrng 1 W11513255 (valve) and 1 W11626074 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Washington, DC 20007
Sherwood
Job Details:
11/17/2023
cx complaint noise from washer. arrived installed part ran drain & spin. no noise after repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYY01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/17/2023
"CX complaint Rc door too low, not opening and closing properly.Inspected unit, found worn closing cams. Ordring bottom hinge W10500004 and closing cam WPW10257203. Collected $246.82. Balance $110; ordrng 1 W10500004 (bottom hinge) and 1 WPW10257203 (closing cam)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near McLean, VA 22101
Jason A.
Job Details:
11/17/2023
CX compaint FRIDGE never made ice since new. Replaced optics set & control. No icemaker movement. LED test not valid on this model. Checked for voltages at optics. Getting 10VAC at REC pin 3 to 8. Called techline. Short to ground internal cabinet. non-repairable PEX > JJ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/17/2023
"cx complaint water dripping, checked unit found no codes, water passing through cold valve with no power to unit, all other components checked good, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11168740 (valve LR VS), used 1 W11168740 (valve LR VS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Charlottesville, VA 22911
Thomas B.
Job Details:
11/17/2023
"Cx complaint units is not working properly inspected unit found time advancing too quickly aslo the microwave door is warped causing the door to not close properly ordering new user interface, arm, and inner door assy; ordrng 1 W11616683 (User interface) and 1 W11600214 (Inner door assy) and 2 WPW10128850 (arm)s"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Woodsboro, MD 21798
Brian R.
Job Details:
11/17/2023
replaced lid and checked unit. unit checks. job complete. cx paid in full with Visa
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/17/2023
MOTOR NEEDED UNIT FILLS AND THE SUMP MAKES NOISE BUT NO WATER MOVEMENT CX IS ABLE TO HAVE APPT SOONER IF POSSIBLE; ordrng 1 W11613479 (sump and seal assy)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/17/2023
CX COMPLAINT UNIT NOT DRYING PROPERLY UNIT IS HEATING BUT THE VENT BEHIND UNIT IS CRUSHED AND FINS OUTSIDE NOT FULLY OPEN CX GOING TO REPLACE THE VENT AND FINS OUTSIDE UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Fairfax, VA 22033
Richard B.
Job Details:
11/17/2023
"CX complant. Dryer not heating. Inspected unit and found 123 and 123 volts at outlet with 246 across the poles. Found TCO and heater open. CX paying by check. In stock, Further work needed. RB; ordrng 1 WP3387747 (element 85.68) and 1 279973 (tco 37.73)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Garrett Park, MD 20896
Roberto I.
Job Details:
11/17/2023
"Replaced part, fan worked ok. Ran test 121, damper ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Washington, DC 20012
Samuel R.
Job Details:
11/17/2023
cx complaint unit will not finish a cyce.inspected unit and found unit to have failed and caused uni o bottom out damaging motor/shifter and capacitor.also found cold water valve to be bad.ordering shifter/valve/capacitor/motor and suspensipn.W11210459, W11283592, W10721967, W10913953, W11395618, W11130362; ordrng 1 W11210459 (water valve) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W10913953 (shifter) and 1 W11395618 (capcitor) and 1 W11130362 (suspension.)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/17/2023
Confirmed cx complaint F2E9 error. Unit kept beeping in diagnostic mode indicating UI contact when none was being made. UI intermittently flashing on and off. Ordering control and UI.; ordrng 1 W11331944 (UI) and 1 W11565028 (ACU)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Richmond, VA 23235
Chris B.
Job Details:
11/17/2023
cx comp unit will not make ice afst insp unit found fc at 1 degree and rc at 38 degrees found evap with good frost pattern and i bucket half full of ice and im with water in it found wire not seated under door seated wire tested unit working as desighned also advsied cx on use and care and unit will make 8 cubes every 3-4 hours when normally operateing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details:
11/17/2023
Cxs complaint unit making noise checked unit found noise coming from fan motor also going to seal up air duct behind deli drawer with Perma gum to try to prevent food from freezing. ; ordrng 1 WP67006337 (Blade) and 1 W11661931 (Fan) and 1 212643 (Permagum)
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit not heating above 250. Found hotspot on bake element, element unable to heat past a certain temp due to hot spot. Ordering bake element, cx paid in full.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Kensington, MD 20895
Roberto I.
Job Details:
11/17/2023
"Cx complaint normal and tough keys not responding..Confirmed complaint, found the 2 keys not responding at all. Ran diag, no errors. Connection on UI ok, possible steam leak from vent. Ordering console W11622490 and vent W11649995. Return visit 11/29/23; ordrng 1 W11622490 (console) and 1 W11649995 (vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlottesville, VA 22911
Thomas B.
Job Details:
11/17/2023
Cx complaint unit is not working properly inspected unit found dampness door not opening properly getting stuck ordering the dampner door assy; ordrng 1 WPW10196393 (damper control assy) and 1 W11548538 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/17/2023
cx stated he had recieved letter stating elemnt needs replaced insp unit found brass bushing on elm ordering new elem to comp repair; ordrng 1 W11537778 (element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23234
Chris B.
Job Details:
11/17/2023
cx comp unit states f8e4 insp unit conf cx c op found water line leaking at valve advised cx to call plumber to have water feed line repalced all water that leaking was in tray no water damage
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Charlottesville, VA 22911
Thomas B.
Job Details:
11/17/2023
Cx complaint unit is not working properly inspected unit found the agitator plate is skipping ordering agitator plate also ordering the clutch as needed ordering parts ; ordrng 1 W10752283 (washplate) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Chris B.
Job Details:
11/17/2023
repalced rc door and sealed gasket founnd toe ick will not stay attached to unit unit will need toe kick cover to complete repair; ordrng 2 WP2174706 (pin)s and 1 W10860791 (cover) and 1 W10468611 (cover) and 1 2254385 (clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Newport News, VA 23602
Justin W.
Job Details:
11/17/2023
cx complaint of fc door dented. confirmed complaint ordering door to complete repair.; ordrng 1 W10821257 (dor-fip ss)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Wintergreen Resort, VA 22967
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint UI start button non respsonsive, found UI spring button module non functional. Quoted cx for repair, cx going to shop around, will likely purchase a new unit. Paid 139 diagnostic.; ordrng 1 W10770413 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details:
11/17/2023
CX complaint when opening door door falls to the floor checked unit found bad hinges ordering hinges; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge) and 1 W11483553 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Midlothian, VA 23112
John P.
Job Details:
11/17/2023
CX complaint door handle was loose removed handle tightened studs reinstalled handle tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bolivar, WV 25425
Ricky E.
Job Details:
11/17/2023
customer stated that the units hot valve will not turn off. verified issue and fnd valve not closing fully.. unit will need the control and valve; ordrng 1 W11210463 (valve) and 1 w11603810 (ccu)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Midlothian, VA 23112
John P.
Job Details:
11/17/2023
"CX complaint unit not drying dishes checked unit found heater pulling 6.4 amps, heater ohm at 18 ohms per tech sheet is in range. Found no rinse aid in dispenser. advised CX of the need to use rinseaid and cycle selection. Tested working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hampton, VA 23664
Carl A.
Job Details:
11/17/2023
"cx complaint of unit not drain and displaying error code F9E1,checked unit to confrim findings ,tested unit to find that debries found in drain pump reomveed debris from drain pump tested unit works as designed"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/17/2023
Found unit with power to primary drain pump and no power out of primary drain pump replaced and unit nail powering on properly faulty float valve replaced
We serviced a
KITCHENAID COOKTOP
Model KECD807XSS01
Near Bear, DE 19701
Taylor F.
Job Details:
11/17/2023
Cx complaint is left two burners not working propelry and cooktop hot light staying on. Found the LR burner to be turning off right after you turn it on when in the high position. Medium and lower the burner seems to be working fine. LF burner the center of the element is defective causing the outer ring to be the only one working. Could not veridy which switch is causing the cooktop hot light to stay on. Ordering switches and left two elements to resolve issue. Cannot rescheudle at this time.; ordrng 1 WPW10222828 (switch-inf) and 1 WPW10215034 (switch-inf) and 1 WPW10234425 (switch-inf) and 1 WPW10178022 (elmnt-surf) and 1 WP8273993 (elmnt-surf)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Ocean View, DE 19967
Frederick R.
Job Details:
11/17/2023
CX complaint is knob sharp edges. Inspected unit and found that the heat from the top oven has melted and chipped away the knobs and bezels leaving sharp edges that the CX is cutting her fingers on. Ordering nee knobs and bezels. Cannot reschedeule due to part availabilty; ordrng 5 W11030413 (knob)s and 1 W10814133 (bezel-knob)
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWP2
Near Arlington, VA 22202
Leon
Job Details:
11/17/2023
Client's complaint was a unit was leaking from a Under the unit confirmed the issue seen the unit was leaking from the Diverter cx would need a replaced sump ordering parts ; ordrng 1 WPW10605057 (Sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Richmond, VA 23238
Joseph D.
Job Details:
11/17/2023
Customer complaint you did not running confirm complaint found start device not connected to rear of compressor jiggling wires and compressor started . secured wiring to start device and unit now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/17/2023
"Cx complaint food was freezing in crisper drawer. Checked and found RC temp setting at 37. Ran test 2 and thermistor passed. Ran test 3 and damper opens and closes. Removed drawer and found under pantry supprt, the plastic adjuster fro air flow was connected. This caused the air to directly flow into drawer. Secured adjuster and now it can move side to side partially closing the opening for air flow. Unit checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/17/2023
Found leak at factory fitting on compressor replaced vacuumed charge unit holds a charge full Frost pattern fridge at 40°
We serviced a
JENNAIR COOKTOP
Model C316
Near Rockville, MD 20854
Julian H.
Job Details:
11/17/2023
CX complaint about unit's burners not working confirmed only 2 burners working on rh side these are cartridges switch cartridge that is working to middle & left location to confirmed operation from switches need parts CX PIF THRU APP; ordrng 3 A122BA (module)s
We serviced a
MAYTAG WASHER
Model A71202
Near Germantown, MD 20874
Julian H.
Job Details:
11/17/2023
replaced belts & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Virginia Beach, VA 23452
Lucas R.
Job Details:
11/17/2023
"upon arrival pressures at resting 10 psi H & L, replaced inverter and filter, compressor locked, replaced compressor, pressurized, no leaks, vacuumed to -30' hg, charged, pressures -8' L 70 H, evap fan running, advised cx to monitor, unit working as designed.; ordrng 1 W11506635 (coupler LR VS), used 1 W11506635 (COUPLER LR VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Fairfax, VA 22033
Richard B.
Job Details:
11/17/2023
"CX complant. Fridge stopped making ice then stopped cooling. Inspected unit and found unit unplugged. Cycled power to unit and after unit boooted up , the compressors start device tried starting the compressor but failed to. . Just buzzed loudly for a little bit then after a few minuets , tried starting compressor again. Compressor is locked up. Ordering sealed system . Parts not in stock. Further work needed. RB; ordrng 1 W11656989 (compressor) and 1 W11504432 (tube) and 1 W11506619 (tube) and 1 W11506638 (tube) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Millersville, MD 21108
Israel R.
Job Details:
11/17/2023
Installed new cooling fan and teted. Unit is reaching 350 and fan is working. Unit is not displaying error code. Unit is back to normal operations.
We serviced a
WHIRLPOOL UNKNOWN
Model RTW4340SQ0
Near Remington, VA 22734
Danny R.
Job Details:
11/17/2023
found 2 issues the gear case is seized and not turning and unit isnt draining need drain pump; ordrng 1 3360629 (gear case) and 1 W10820043 (brake) and 1 285785 (clutch) and 1 285753A (coupler) and 1 WP3363394 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/17/2023
unit now checks good leveled and tested drain and spin for cx and verified no issues checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Waynesboro, VA 22980
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit making buzzing noise. Found evap cover buzzing against plastic air diverter. Shimmed gap between cover and plastic to dampen sound, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Edgewater, MD 21037
David J.
Job Details:
11/17/2023
Customers complaint they were unaware if they could continue to use their dishwasher due to a small piece of plastic getting caught on heating element arrived today and inspected unit and verified complaint found small plastic burnt onto element and was able to easily remove tested unit and found unit was working with no error codesfound both spray arms to be clogged and explained to customer that they would get a better wash if both were replaced but she said at the moment she did not want to do any of that went over how to properly clean the unit and work unit is working as intended. Collected service call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Crozet, VA 22932
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit frosting up in freezer. Found freezer door gasket malformed, letting air into compartment. Reformed gasket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/17/2023
"installed gasket, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Crozet, VA 22932
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit cook top heating up during bake function. Advised cx that heat transfer is normal during bake. Cx concerned that doors not shutting completely, doors are shutting flush against gaskets but gaskets are new and stully a little spongey. Advised cx that gasket will naturally compress more through use. Unit is transferring heat to the cook top but it's an issue that is intrinsic to the units function, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/17/2023
"replaced high limit thermostat, element, and tco, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS22KCMS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit over producing ice. Found ice maker bar bracket broken off in rear of ice maker. Unit will need new ice maker kit. Quoted cx for kit, cx paid in full. Ordering parts.; ordrng 1 W11459724 (ice maker)"
We serviced a
KITCHENAID MICROWAVE
Model KMMF330PPS00
Near Newport News, VA 23602
Justin W.
Job Details:
11/17/2023
cx complaint bottom damaged. confirmed complaint. ordering 2 tech and bottom plate to be replaced. unit must be pulled due to bracket holding microwave up goes into plate.; ordrng 1 W11593188 (base plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Washington, DC 20008
Sherwood
Job Details:
11/17/2023
cx complaint leaking from fc. found scode for ptrap. clear ice at drain and installed ptrap. gave quote. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Newport News, VA 23604
Justin W.
Job Details:
11/17/2023
cx complaint no cool. checked unit to find compressor pulling .3 amps. no frost pattern forming. ordering ss parts to complete repair; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11546605 (evap) and 1 W11644054 (pre cooler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW2
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/17/2023
"Confirmed cx complaint unit leaking. Found drain line unseated from drain pump. Reseated line, tested unit, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Williamsburg, VA 23185
Justin W.
Job Details:
11/17/2023
cx complaint broil not working. checked unit to find no new error codes for the past 2 years. manually started broil to find working. exited diagnostics and tested outside of diagnostics to find unit working as designed cx pif by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/17/2023
REPLACED THE I/M UNIT CYCLED AND TESTED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Westminster, MD 21157
Drew B.
Job Details:
11/17/2023
cx complaint that unit rc section led not working found the rc door switch is borken and will need repalced with the two prong rc swtich no fc 3 prong also found the deli drawers are not holding in deli crisper under the PL1 and ordering parts needed.; ordrng 1 W11123941 (rc switch) and 1 WPW10463650 (crisper drawer with rails.)
We serviced a
WHIRLPOOL DRYER
Model wed92hefw1
Near Towson, MD 21286
Emmanuel R.
Job Details:
11/17/2023
"Cs unit is making a bad nosie, confirmed complaint. I found the idler pulley has a bad bearing its starting to shred the belt, ordering idler and belt, customer paid in full.; ordrng 1 W10837240 (idler) and 1 661570V (belt)"
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Carlisle, PA 17013
Bernard M.
Job Details:
11/17/2023
"Cx complaint unit doesn't come on. Restored power and found the F1E0 error code, control fault. Attempted to select preheat cycle and panel wouldn't recognize buttons being pressed and error code flashes. Ordering control, once available contact cx to reschedule; ordrng 1 W11620526 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Boyce, VA 22620
Daniel J.
Job Details:
11/17/2023
microwave lights on top of display triangle now staying on dimmly lit and console at times unresponsive currently working usally have to unplug to try to start a cycle went to test with a cup unit started and is heating customer paid in full on both tickets with one cc. console and control covered by cbe; ordrng 1 W11197501 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/17/2023
"cx complaint unit leaking from front left side. checked unit, verified issue, water leaking from connector, reseated water line, same results, replaced connector, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABS4
Near Randallstown, MD 21133
Justin S.
Job Details:
11/17/2023
cx says the unit is washing for 2-3 hours. no error4 codes in mempory. ran the diagnopstic test and the unit fills washes drains and heats good. saw the inside has a lot of suds built up. informed cx do to a clean cycle. the unit is now good