We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
Leon
Job Details:
11/06/2023
"Clients complained was the unit was cutting itself off and on when I got to the client house? I did not experience a complaint but declined. Said it happened a few more times since the last Tech left. Replace all parts Waited around To see if unit reboot itself again, nothing happened."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Norfolk, VA 23505
Carl A.
Job Details:
11/06/2023
"cx complaint of unit making nosie,checked unit to find noise coming from both bulk head and blower wheel house,pulled back panel and blower housing off to find debreis stuck in blower houseing removed and removed object from from between bulk head and tub tested unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Glenarden, MD 20774
David J.
Job Details:
11/06/2023
"Customers complaint unit would not light after previous text visit. He had found that you didnt need a new burner head arrived today and inspected unit and verified replaced burner head with new tested unit unit lights every time within spec. Adjusted all burner flames unit is now working as intended. Explained to customer, these units have to have something over top the burner to help ignite properly. They were not built to light with nothing above per Techline job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXBL8
Near Taneytown, MD 21787
Brian R.
Job Details:
11/06/2023
cx complaint is unit not washing things and things still wet. checked over unit and found boh arms clogged. she cleaned grill things and now has the black char piece in them. unit needs boith arms replaced. cx paid in full. office will schedule when parts are in.; ordrng 1 W11469209 (Upper Arm 36.37) and 1 WPW10320512 (Lower Arm 56.00)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Montclair, VA 22025
Demonte S.
Job Details:
11/06/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is frosting in the freezer section / over temperature. Checked the Evaporator in the freezer. Evaporator has a good Frost Pattern. The Freezer Outter liner has its original package tape right where the Door Seal sits against. Removed package tape. Door is now sealing. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/06/2023
Units control has failed and is only displaying artifacts. Cx denied any additional repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/06/2023
"cx complaint new fz door appears to be upside down. inspected unit, advised cx its not upside down and that the handle pocket is supposed to be on bottom of door on the fz door. also showed him how the shelfs inside door are correct and if it was upside down then everything would fall out of shelf. cx mentioned gap between doors looks uneven. loosened hinge screws and adjusted door so gap is even but the a gap in top side of gasket opened up. also noticed a little condensation is coming back. fluffed gasket wiith heatgun and gap closed up. advised cx to monitor and call back if condensation/frost comes back. if cx calls back, send tech with rtv(WP482338) to seal fz liner, could need new door if condensation persists after sealing liner. unit is working properly at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Odenton, MD 21113
Alexander D.
Job Details:
11/06/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly. cx paid remaining balance of 110 labor with check#267
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Riva, MD 21140
Israel R.
Job Details:
11/06/2023
Customer complaint unit is not heating correctly and the light in oven on the left side keeps popping the lights. Customer stated that the light burned out and was told that the light bulb is not covered by warranty they went to buy a new light and burnd out too. The light assembly is shorting and blowing up the lights the unit will need new Light assembly. I tested oven and notice the unit is under cooking. Calibrated unit got to hottest 393 and then started cycling about 345 low and about 370 high. Unit is good. I went to calibrate the lower oven and it did the same thing the unit will only heats up to 340 and does not do anything until i cancel and start the bake again the unit then start to heat up pass 350 Called techline and they adviced to replace UI .ordering UI.; ordrng 1 W11292252 (light-oven) and 1 W11600643 (UI)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Aldie, VA 20105
Daniel J.
Job Details:
11/06/2023
replaced both temp sensors and upper and lower control tested both oven reached preset temps
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Sterling, VA 20165
Jason A.
Job Details:
11/06/2023
"CX complaint WASHER STOPS MID CYCLE. Unit was unplugged. Checked & replaced capacitor. Plug unit in & unit goes into non stop drain. Checked pressure hose is connected & free air flow to tub. F9 drain, F5 lid, F7y motor errors Called techline. New Calibration steps not in tech sheets. Sent email to techs. Left unit unplugged. water valves closed. Called office part in stock. Add to cancellation list. 10/13 1st avail return. > JJInstall control. Call techline to calibrate. These are quick fast notes: Push button 1 & 2, 1 & 2Turn encoder 1 clockwisePush start?Push all buttons TEMP / OPTIONS / DEEP FILL / HOLD TO START / POWERLid Locks then UnlocksUnit goes thru self calibration then unlocks; ordrng 1 W11556725 (ACU control) and 1 W11395618 (Capacitor JJ/VS)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/06/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Freezer Section. Whole Evaporator is Iced over. Ran Service Diagnostics on the unit. Heating is not activating. Unit will need the Main Control Board, Evaporator Heater Element & Thermistor. Cx paid by check for the Service Call Only. If the cx calls back order the Control Board = W11546609, Thermistor = Wpw10384183 & Heater Element Harness W11650659"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near La Plata, MD 20646
Shane B.
Job Details:
11/06/2023
installed IM. restored power and cycled. IM is working and filled proeprly. workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dover, PA 17315
Sal R.
Job Details:
11/06/2023
"Per the previouse tech, I was able to access and replace the dule valve and the fill tube heater. When removeing the RC ceiling on the rght hand soide. I found tha the side LED's to start flickering. I reassmebled the unit and fou d that the unit is now dispensing water with out leaking and the icemaker fills with out leaking , however all LED's in the RC are flickering. Per Technical Service Pointer #: W11460554, I am ordering 1 LED MOD Kit (W11683243) and 1 LED power Board (W10830288). Once the contract is approved, please have someone form teh office call toset a return date.; ordrng 1 W11683243 (LED kit) and 1 W10830288 (LED power board.)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL1
Near Norfolk, VA 23503
Carl A.
Job Details:
11/06/2023
"cx complaint of unit leaking water,checked unit to find the following error codes F9E1,F10E1,test ran unit was unable to get unit to leak at this time but with the error code displayed could also hear water not moving to any other part of unit brewak down as follows 1/WPW10455261,sump with motor,service call break down as follows service call 139.00parts227.35shipping 15.00labor 110.00sub total 491.35tax 13.64grand total 504.99deposit 139.00"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Savage, MD 20763
Alexander D.
Job Details:
11/06/2023
"cx complaint unit just skips to done. inspected unit and verified complaint. f7e1 error stored. found motor runs good but not agitating or spinning. found belt came off, wrapped around motor and got tore up. ordering still some belt left i can reinstall. ran agitation and spin and that runs good now but unit shaking alot during spin. found unit out of level. releveled unit and its spinning good now. ordering belt and splutch, in stock. scheduled return visit once we have eta on parts; ordrng 1 W10721967 (splutch) and 1 W11611297 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Davidsonville, MD 21035
Israel R.
Job Details:
11/06/2023
Installed new console and and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Stafford, VA 22554
Tanner B.
Job Details:
11/06/2023
"taped system, low -25vac and 140psi entered test 4 , 01equalized very fast , 03 -24vac 165psi, 04 -12vac 100psi , 05 -18vac 135psi , equalized to 5psi/5psi in about 1min..Cut filter out and found dark filter beads saturated in oil . Contatcted wpl techline unrepairable"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVBL02
Near Rockville, MD 20852
Roberto I.
Job Details:
11/06/2023
"CX complaint no ice dispensed.Inspected unit, found auger jammed by clumper ice and ice between container and separator. Unable to remove container.efrosted area, removed container, found dispenser door ot sealing properly.rdering dispenser door kit W10823377.x paid in full ($327.60); ordrng 1 W10823377 (dispenser door kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Woodsboro, MD 21798
Brian R.
Job Details:
11/06/2023
cx complaint is unit leaks and the bottom of fridge is always full of water. checked over unit and the drain in freezer is frozen over. took temp readings of 39 in fridge 8 in freezer. unit has ice build up at drain and water is leaking down through ait ports.broke unit down to fnd drain hold froze over. melted and cleared drain and removed all ice. unit now drains and checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte Hall, MD 20622
Shawn D.
Job Details:
11/06/2023
replaced compressor again and coupler then vacumed system down and filled to 53g and unit started cooling. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/06/2023
"customer stated that the unit in spin makes a squeeling sound. verified issue and fnd wear on the belt pulley and motor. changed parts, uni8t cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Suffolk, VA 23435
Justin W.
Job Details:
11/06/2023
cx complaint of inconsistent temperatures. cx had data log data. found buildup of dust on condenser cleaned and advised cx to monitor for further issues. temps at arrival 37 rc and 3 fc. unit set for 33 and 0. switched temps to 37 and 0. unit currently working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Sterling, VA 20165
Jason A.
Job Details:
11/06/2023
CX complaint FRIDGE LEDs did not work after previous tech left. Icemaker production erratic & found unit has E5 timed icemaker. Found triple LED connector was not attached. Attached connector & all LEDs are now working. Low water flow - add filter housing to order. Called office to confirm auth is stil active. Install ALL parts Im ordering. Open LED kit make sure it is complete & have black plastic 2pin housing for the single LEDs. Install LED driver board to update & eliminate cooling future cooling issues > JJ; ordrng 1 W11227365 (Crisper pan) and 1 WPW10564297 (Crisper pan front) and 1 W11194438 (Filter housing) and 1 W11577195 (icemaker) and 1 W11683242 (LED service kit) and 1 W10648070 (icebox service kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Catonsville, MD 21228
Shane M.
Job Details:
11/06/2023
"cx complaint the is filled with water and isnt completeing cycles. found unit filled w dirty water. got underneath unit, found no broken wires. replaced control board. found lidlock popping. cant test drain pump. please bring back lower harness with drain pump. ordering lidlock.; ordrng 1 W11513248 (lidlock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bristow, VA 20136
Richard B.
Job Details:
11/06/2023
"CX complant. Water dispenses slow again. Inspected unit and water dispenses slow after both valveas changed a few mnthes ago. Water dispenses slow with or without filter , Changed filter head. Still slow. Changed dual valve , Still slow. Changed inlet valve again. Water dspenses normally now. Job completed. RB"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/06/2023
Was able to access unit and replace parts per previous visit. tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/06/2023
"CX complains unit 'hot cooktop' 'burner on' indicator is always lit. Rediagnosed and found right front inf switch to be causing the issue but left front inf switch is in process of failing as well. Unit will need both left front and right fron inf switches for repair. Called office to schedule return, spoke to VL who scheduled return.; ordrng 1 WPW10434452 (LF Inf switch) and 1 WP3149400 (RF inf switch)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near La Plata, MD 20646
Shawn D.
Job Details:
11/06/2023
replaced all ordered parts and tested unit made through diag fine. put clothes inside unit and filled with water then ran drain and spin and unit is spinning good. cx said it should not vibrate i told him this normal opperation. unit is good to go
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ2
Near Bristow, VA 20136
Richard B.
Job Details:
11/06/2023
"CX complant. Noie and sosent work. Prior dagnosis found unit needs console , When installing console assebly. No UI was ordered or sent , Service matters parts sheet is wrong. Ordering UI user innerface due to water ingressing control.After using old U oin new console , same results , clen LED illuminated. Left powered off. Further work needed. RB; ordrng 1 W11632709 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Jefferson, MD 21755
Ricardo S.
Job Details:
11/06/2023
"repalced part,, ice door sealing ok.. if cx call us back with same problem, please order the ice mkaer assy; ordrng 1 w11658802 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Manchester, MD 21102
Drew B.
Job Details:
11/06/2023
cx had well pump replaced and when started back up flushed and clogged the valve screen. removed and tested fully power through botgh valves and now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampstead, MD 21074
Drew B.
Job Details:
11/06/2023
"cx complaint that unit is not going rheough the cycle and found the unit to need hot on and tightend cold screen up little and tested the unit and showed cx psi through hose then the inco,ing water.. cx is aware and understands checks good."
We serviced a
KITCHENAID HOOD
Model KVWC958KSS
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/06/2023
further inspection found motor harness not inside unit trim blocking top screws to chimmney but harness is needed shouldnt have to remove the top chimmney called tech line deemed non repairable informed customer
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/06/2023
Replaced parts .. unit tested and washer machine works fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/06/2023
Cx complaint is unit making a clicking noise. Replaced damper from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details:
11/06/2023
"Upon trying to remove original gasket, i found that it is foamed in so well that i could not get any part of it pulled out of the track and that was with using great force. The only way to get it out is to rip gasket into pieces which would cause problems with remnants inside track. I left original gasket in place and am ordering FC door. Also marking gasket for return but new door should come with gasket already on it. Cannot reschedulke due to AIG.; ordrng 1 W11435360 (FC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Davidsonville, MD 21035
Israel R.
Job Details:
11/06/2023
Customer complaint door is coming apart.. I replaced the door and tesed ompleted test.. Unit is back to normal operations.
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS01
Near Bristow, VA 20136
Richard B.
Job Details:
11/06/2023
"CX complant. need to use lighter to light cooktop. Inspected unit and found cooktop unplugged , Found after plugging cooktop in , found burners all take a long time to ignite and when igniting , flame is very incostistant. . None of the burner heads were on burner bases or holders. Reseated all burner heads . cooktop is now working as designed. Job completed. RB"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lewes, DE 19958
Michael E.
Job Details:
11/06/2023
CX complaint: bake looses temp. Tested and verified complaint. I found it was not always relighting. I adjusted the bake and broil air shutters until burners both light on first spark. Then i adjusted cooktop flames to simmer. Tested unit and it is now working proeprly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20876
Julian H.
Job Details:
11/06/2023
"CX called within 30 days of last service CX states seal just fell completely out inspected no issues with seal apply silicone from VS to groove & stick silicone to tub to stay in position working now; ordrng 1 W10841140 (adhesive JH VS), used 1 W10841140 (ADHESIVE JH VS) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/06/2023
Installed the Burner Heads and Left Manifold. Reordering the Right Manifold ( Defective ) & Right Spark Module. ; ordrng 1 W11378578 (MANIFOLD) and 1 W11319687 (MODULE-SPK)
We serviced a
WHIRLPOOL DRYER
Model MED6500MW0
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/06/2023
"Repalced thermal fuse from previous diagnosis, unit now has proper airlfow. Unit is working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21043
Shane M.
Job Details:
11/06/2023
cx complaint the unit isnt making ice. found icemaker unplugged back one evap cover. fixed this issue. jumped cycle on icemaker. unit working properly. pre id mandatory if cx calls back icemaker. W11556926
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Wilmington Manor, DE 19720
Taylor F.
Job Details:
11/06/2023
Cx complaint is bottom panel defective. Was able to correct panel and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/06/2023
repalced damper and confirmed voltage going into damper customer put painters tape accross vent to reduce air coming in and it stopped freezing
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Occoquan Historic District, VA 22125
Demonte S.
Job Details:
11/06/2023
Installed the Freezer Door Slides. Tested the Door. Unit is working as Designed. ( Cx paid in full by Card for Labor.)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near West York, PA 17404
Bernard M.
Job Details:
11/06/2023
"Replaced all parts, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Richmond, VA 23225
Joseph D.
Job Details:
11/06/2023
ran through diagnostic no error codes checked sensor within range reading proper temperature unit cycling properly. Customer on struck on not to use an analog temperature sensor within oven cavity as not recommended by manufacturer calibrated unit to be about 15° hotter unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Demonte S.
Job Details:
11/06/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor Pins 1 & 2 = 6.2 Ohms. Pins 2 & 3 = 10.9 Ohms. Pins 3 & 1 = 4.9 Ohms. I then checked the Capacitor & Start Device. Start Device is reading Open. Capacitor is reading Open as well. I then installed a new Start Device & Capacitor. Called Whirlpool Techline documented issues. Unit is starting to Cool again. Pressures are 65 Psi on high side and 0 to -5 on the low sude. Unit is working as Designed. ( any questions please check Sd Pictures.); used 1 WPW10662129 ( Whirlpool Refrigerator Run Capacitor ( DS / Vs )), and 1 WPW10197428 ( Whirlpool Refrigerator Compressor Start Relay ( DS/ Vs )) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS
Near Baltimore, MD 21210
Drew B.
Job Details:
11/06/2023
"cx complaoint that unit is leaving this murky looking water inside the bin when arrived found ice sitting in a piool of water they have had install issues and the install they currently had was with a longer heavy black thick rubber hose that kinks when pushed back and wont drain filling up the bin, when i moved out the unit unfolded and unkinked and drained but inftomed they have install issue still.."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near La Plata, MD 20646
Shawn D.
Job Details:
11/06/2023
"cx complaint used washer maybe 3 to 4 times and now wont work and is very loud. inspected unit then checked for errors and had f7e1 2 times f0e3 so cleared codes and checked under washer to find the cover came off both screws here, tried reinstalling but in messed up and holes on gearcase are stripped. gearcase is covered in belt shavings and oil. ordering gwracse and all parts too it for return; ordrng 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11409708 (cover) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W11283592 (motor) and 1 W11449840 (gearcase)"
We serviced a
KITCHENAID OVEN
Model Kseg700ess0
Near Afton, VA 22920
Kyle A.
Job Details:
11/06/2023
Replaced control and unit is now as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JS42NXFXDE01
Near Keswick, VA 22947
Kyle A.
Job Details:
11/06/2023
Units door liner is sperating from the door farther than the fram. Gasket will not stay glued. Ordering door.; ordrng 1 W10800805 (Built in rc door) and 1 2ndman (2nd man)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Falls Church, VA 22042
Christian C.
Job Details:
11/06/2023
Cx complaint unit oven takes forever to turn back on after turning off oven. Inspected unit no errors stored. Tested oven sensor reading 1.084kohms. Installed oven sensor. Tested unit no issues.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Vienna, VA 22181
Christian C.
Job Details:
11/06/2023
Installed motor unit is still not running. Tested tco reading closed. Thermal fuse reading open.; ordrng 1 WP3392519 (thermal fuse) and 1 WP3392519 (thermal fuse (CC VS)) and 1 W10900067 (TCO kit (CC VS))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Woodbine, MD 21797
Ricardo S.
Job Details:
11/06/2023
"Cx complains that the Fc section is dark inspected unit, the fc has only one light socket, rc has 2.. all leds cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Richard B.
Job Details:
11/06/2023
"CX complant. No ice made , Inspected unit and found E5 timed ice making in test 56 . Found test 36 fan blows lots f air but nt cold enough . only 35 degrees . Ordering sealed system again. Sceduled with office. Further work needed. In stock , RB; ordrng 1 W11506635 (stub) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID COMBO
Model KOCE500ESS22
Near Locust Grove, VA 22508
Robert W.
Job Details:
11/06/2023
"CX complaint is the unit isnt heating in the oven properly. Inspected unit and found no errors everything is testing good ran temp test on oven. Unit set to 350Deg, 330/316 323/320 322/317 337/333 unit is off 25Deg cailbrated plus 30 and unnit is now heating properly."
We serviced a
MAYTAG WASHER
Model MHW7000XW2
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/06/2023
"Cx complained the unit has an error code and did not operate. Inspected the unit and there were no codes in diagnostics. The unit then passed each test, lock, drain, fill with cold/hot, agitate, drain and spin. Unit is working as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21045
Robert L.
Job Details:
11/06/2023
"cx complaint clothing got caught on back edge of drum, found slight gap on right bottom and found right roller worn, replaced rear rollers and not drum tight in rear, tested all ops ok, reorder for truck stock; ordrng 1 349241T (rollers RL VS), used 1 349241T (rollers RL VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/06/2023
Cx complained the unit did not dispense water. Installed gasket and silicone around gaps. Melted the ice and made sure it can now dispense. Job complete
We serviced a
JENNAIR FREEZER
Model JUCFP242HX11
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/06/2023
"Cx complained of no ice. Installed new control and tested and it now cycles during testing, but no water entered. At the water valve, there is not 120v. At the ice maker, there is a brief 120v from the IM to the valve, but goes away. The contacts in the ice maker does not stay closed long enough for the water valve to fill. Unit needs new ice maker per wp, same SR number; ordrng 1 W11596827 (ice maker)"
We serviced a
MAYTAG ALL IN ONE W/D
Model MLE2000AYW
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
11/06/2023
replaced parts and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23231
Chris B.
Job Details:
11/06/2023
replaced harness and thawed im fill tube unit now working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Timonium, MD 21093
Dustin F.
Job Details:
11/06/2023
"CX complaint: all burners sparking at same timeInspected unit, confirmed CX complaint. explained to CX that when turning burner knobs to the flame it sparks all burners but only releases gas out of 1 burner head. called TL and documented call. Got SR#. Explained to CX if we get called out again with out any functional fails sadly wed have to charge svc call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Milford Mill, MD 21244
Shane M.
Job Details:
11/06/2023
installed wheels. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Milford, DE 19963
Frederick R.
Job Details:
11/06/2023
CX complaint is damaged door on delivery. Inspected and verified. Replaced left RC with door shipped to CX from WP.. After replacement I leveled unit and found the mulliion to be defective.. Ordering mullion... Cannot reschedule due to part availability; ordrng 1 WP12722815AP (rail-mulln)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Waldorf, MD 20603
Shane B.
Job Details:
11/06/2023
cx complaint is the unit shutting off when the bake cycle was selected. cx said cooktop worked fine but when they started a bake cycle they heard a pop and the display went out. found breaker had tripped. inspected unit and found the cover on rear of unit was bent and had pintched a wire going to the ignitor causing a short. unit will need a new harness and control baord for return visit.; ordrng 1 W11620552 (control board) and 1 W11465032 (hanress)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22182
Christian C.
Job Details:
11/06/2023
Installed timer and knob. Tested unit unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Jessup, MD 20794
Alexander D.
Job Details:
11/06/2023
"cx complaint water doesnt dispense properly when filter is in, trickles out. cx has to push on filter door to get full stream to come out. inspected unit and verified complaint. cx already tried putting in another filter but same issue. replaced filter housing. tested unit. unit is now working properly. quoted 386.14, paid in full with c/c."
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Indian Head, MD 20640
Shawn D.
Job Details:
11/06/2023
"cx complaint unit is not washing right said clothes come out wet at the end of cycle. inspected unit then checked for errors and had none service cycle started and got stuck on step 1 drum filled to top with water, so hit start to go to next step valves work good, unit didnt agitate correctly and did spin slow at end. i checked tub to find its stuck up and will not go back down. unit needs a new inner and outer tub and parts are covered for 120months. collected for service fee and left cx with quote.; ordrng 1 W10820039 (hub 23.18) and 1 W10518300 (inner basket) and 1 W10381078 (outer tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Hanover, MD 21076
Alexander D.
Job Details:
11/06/2023
"cx complaint unit not powering on and left lid locked. inspected unit and verified complaint. unable to get m/s pic because lid is locked and dont want to force it open. flipped top panel up so cx can get clothes out. control is getting 120v but unresponsive and no diagnostic led on. tried unplugging connections from control and cycling power but control is still dead. unit will need new control. quoted 499.47, made sure core charge wasnt included in cost of control. cx paid 139.00 service call with c/c and wants to shop around before continuing with repair, advised service call is good for 30days. if cx calls back to continue with repair, they will owe 360.47; ordrng 1 W11419051 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Phoenix, MD 21131
Neil H.
Job Details:
11/06/2023
MULLION ADJUSTED AND NOw CATCHING GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WRF767SDHZ04
Near New Windsor, MD 21776
Brian R.
Job Details:
11/06/2023
"cx complaint is with ice in the fridge. says freezer ice maker works great. said fridge one is off and on. took temps readings of 6 in freezer, 36 in fridge, 27 through ice maker. no high speed on the fan and temps are to hight through ice maker. turned temps down a bit to help while waiting on parts. as soon as parts are in office will schedule.; ordrng 1 W11658802 (Ice Maker) and 1 W10846539 (Ice Maker Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW07
Near McLean, VA 22101
Christian C.
Job Details:
11/06/2023
Installed RC door and gap is worse. Reordering RC door.; ordrng 1 LW10912118 (RC door reorder)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Milton, DE 19968
Michael E.
Job Details:
11/06/2023
"CX complaint: no ice. Tested and verified complaint. 5 degrees in FC. 37 in RC. 12 in IB. IM showing E5 error code. FC is 5 degrees but is set at -3. RC set at 36 but is at 37. I reset at breaker so IM may make some ice before we return. On return visit, double check temps to make sure its running consistant. Marking parts sent today for return just in case but at present does not appear that rhey are needed. I asked CX to contact us if RC or FC temps get warm. Ordering IM due to E5 error code. Cannot reschedule due to only few left on system.; ordrng 1 W11658802 (IM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Lewes, DE 19958
Michael E.
Job Details:
11/06/2023
CX complaint: gaskets coming out again. Tested and verified complaint. I reseated the gaskets but they are not adequetely holding position. Ordering both gaskets. Cannot reschedule due to only 1 RC gasket on system.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/06/2023
CX complaint: water and ice falling from dispenser. Tested and verified complaint. This is from ice in chute melting and falling out. I showed CX to open door and hit ice paddle to clear chute if a cube is heard falling but did not make it to cup before stopping. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MEDX700XL0
Near Winchester, VA 22601
Ezra M.
Job Details:
11/06/2023
"replaced failed heating element, tested, heating normlly"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx complain noise in the microwave on conviction setting. check the unit and confirm noise from conciction fan motor , order parts. two tech needed for double wall oven,; ordrng 1 W11534564 (convection motor (micro)) and 1 W11512064 (fan) and 1 W10909479 (nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Bowie, MD 20716
Israel R.
Job Details:
11/06/2023
Customer complaint unit is not closing right. I found the unit is not latching. I found the striker has cone loose and missing the latch. Reseated the striker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ivor, VA 23866
Justin W.
Job Details:
11/06/2023
"cx complaint of no ice production. checked unit to find temps at 37 rc and 3 fc. test 56 showed e2. found water flow not great with filter in. removed filter and tested water flow normal. found valve not sending water to ice maker and ice maker in rc unable to complete harvest. ordering ice maker, valve and heater to complete repair. cx to call office if ice maker arrives at home to schedule install; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Great Falls, VA 22066
Jason A.
Job Details:
11/06/2023
"CX complaint RANGE cooktop elements not working. Replaced parts, misdiagnosed RR - needed LR element - still not working. Ordered correct part. LF element box was opened & part inside is used. See SDpics. Test door for proper operation & good seal. Oven heated to 350F. Good seal. All cooktop elements heat except LR >; ordrng 1 WPW10342780 (LR element) and 1 W11517959 (LF element (re-order))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Brian R.
Job Details:
11/06/2023
came out and replaced parts ordered and checked over unit. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Woodbine, MD 21797
Ricardo S.
Job Details:
11/06/2023
"Replaced parts, reset power, unit still not working, makes a humming noise, replaced capacitor from v/s tested and still not working, humming noise comes fromt he motor, order lower harness and cntrl; ordrng 1 w11395618 (capacitor) and 1 w11643701 (lower harness) and 1 w11626074 (cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/06/2023
per notes installed icemaker and cycled power left old icemaker onsite test 120 passed harvest
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/06/2023
"Cx complains about a noise, isnpected unit, the noise comes from the damper control/ connection cks ok, order damper control; ordrng 1 WPW10479155 (control)"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Woodbine, MD 21797
Ricardo S.
Job Details:
11/06/2023
"Cx complains about frost build up on freezer section, inspected unit, the door seal cks ok, but the inner door is defective and not closing properly on the top.. faulty door, order part; ordrng 1 W11233211 (dor-fmd)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Finksburg, MD 21048
Brian R.
Job Details:
11/06/2023
cx has a few issues with unit. says the unit is very noisy and not quiet. also said she did a load the other day and it ran almost 2 hours. no codes came up in unit. ran auto test and checked unit. will order parts needed as well as scheduled cx for 11/9 for return.; ordrng 1 W11626074 (Control) and 1 W11513255 (Water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Washington, DC 20015
Samuel R.
Job Details:
11/06/2023
cx complaint unit is is not cooling and leaking.inspected unti and found fridge gaskets to be torn causing air to escape.further inspection found drain tube cracked causing unit to leak W11084807; ordrng 1 W11084807 (drain tube) and 2 W10407212 (door gasket)s
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Arlington, VA 22207
Christian C.
Job Details:
11/06/2023
Cx complaint support clip is defective. Inspected unit found support clip defective and element hanging. Ordering support clip.; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Nokesville, VA 20181
Richard B.
Job Details:
11/06/2023
"CX complant. No water in dishwasher . Inspected unit and found water flow error code. Ordering flow meter , control and valve , Further wrk needed. RB; ordrng 1 W11672039 (control) and 1 W11535094 (flow meter) and 1 W11434044 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Demonte S.
Job Details:
11/06/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Food is still Freezing Food. Checked pressures to the unit. Equalized pressures are 60 on the low side and 60 psi on the high side. I then checked running pressures to the unit. I'm getting 0 on the low side and 109 Psi on the high side. I then removed all refrigerant to the unit. Filled the unit with Nitrogen to 140 Psi. Checked all joints with soap and bubbles. No change in pressures after 20 mins. I then filled the unit with 4.25 Oz's. Pressures are 110 on the high side and 0 on the low side. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/06/2023
replaced parts & working
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/06/2023
microwave light not repsonding to door open door closed unit is heating but storing a f1 e5 error for inverter board ordering light bulb and inverter board incase for return 0 instock; ordrng 1 W11325786 (control) and 1 W10886919 (bulb) and 1 W11325604 (inverter board)
We serviced a
JENN-AIR COOKTOP
Model JED8430BDB
Near Columbia, MD 21046
Robert L.
Job Details:
11/06/2023
"installed RF dual switch per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Dover, DE 19904
Frederick R.
Job Details:
11/06/2023
CX complaint is range control no response. Inspected/tested and found unit has a faulty touch panel on console. Verified LP conversion on unit but right front burner pops. Ordering console control and burner kit which includes spreader and caps for RF burner. Vannot reschedule due to part availability.; ordrng 1 W11339755 (console control) and 1 W11550541 (burfner kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CZ-2
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/06/2023
"Cx complains that the microwave not working properly, inspected unit and found a bad interlock switch, repalced interlock kit from v/s. reset power, unit tested and works fine; ordrng 1 W11244490 (interlock rs/vs), used 1 W11244490 (INTERLOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/06/2023
replaced im tested im filled unit now working as desighned