Service History 408 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/06/2023

CX COMPLAINT DRYER DOOR KEEPS POPPING OPEN STRAIGHTEN THE LOWER PART OF THE DOOR AND NOW CLOSING GOOD

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near Hollywood, MD 20636

David J.

Job Details: 07/06/2023

Customer complaint unit had no power after my previous visit. I have found that this unit needs a new thermal fuse arrived today and made sure power was turned off removed unit to remove consul. Replace thermal fuse powered unit on and preheated oven and set time. Unit is working as intended. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bel Air, MD 21014

Neil H.

Job Details: 07/06/2023

F9E1FOUND FRAYED WIRING TO THE CONNECTION AT THE PUMP I FIXED THAT UNIT NOW DRAINING AND THEN FOUND THE FILL HOSES ARE WHERE THE LEAK IS COMING FROM CX WILL REPLACE HOSES AND PLUMBER NEEDED FOR THE SHUT OFFS ARE GREEN

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDW02

Near Lewes, DE 19958

Frederick R.

Job Details: 07/06/2023

CX complaint is IM not working and never has. inspected/tested and found unit has a defective im. CX stated the delivery guys brought a kit and it was the wrong one. One of the guys went outside and cam back with IM kit in pieces and installed that one which never workied. CX is only here part time. Ordering proper IM kit. Cannot reschedule due to part availability; ordrng 1 W11517113 (IM assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Martinsburg, WV 25403

Ken M.

Job Details: 07/06/2023

"Suspension, motor, and belt replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Great Falls, VA 22066

Simon

Job Details: 07/06/2023

CX complaints oven door misaligned.inspected unit replace right hinge door reciever.unit checkes door aligned .SZ

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Hollywood, MD 20636

David J.

Job Details: 07/06/2023

"Customer complaint unit things around during spin cycle arrived today and inspected unit and verified complaint found enter tub to be completely leaning backwards. Inspected suspension and found suspension was connected in all four corners, but was very weak and needs to be replaced digging deeper into the unit I remove the wash plate and found with the nut, holding the tub to the gear case the tub wiggles around, removed nut and found that, all of the splines are stripped on inner tub also found where gear case shaft is bent. Unit is going to need inner tub gear case and suspension to fix properly. Quoted customer for repair and collected $120 service call customer will let us know within 30 days if they would like to replace the parts or not job complete ; ordrng 1 W11393685 (Gear case) and 1 W10811960 (Inner tub)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/06/2023

"cx complaint unit had thermal event, checked unit, no thermal event, come to find finish on heater box wearing due to normal operation. advised cx this is normal. element is cycling. lowered rear feet so clothes can hit moisture sensor. tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Elkton, MD 21921

Taylor F.

Job Details: 07/06/2023

Cx complaint is unit giving f1e0 error code. Replaced control from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Norfolk, VA 23517

Zachery R.

Job Details: 07/06/2023

"cx complaint they are concerned with all functions of unit. checked unit, no faults stored, cx stated they have not used unit because they are scarred they will damage unit or property. unit has glass in hinges not allowing door to seal to cabinet, microwave door is warped not allowing contact on door switch. ordering all parts needed to complete repair. also ordering 2nd tech due to unit being combo; ordrng 1 W11296036 (left hinge) and 1 W11296037 (right hinge) and 1 W11295957 (mw door assem) and 1 W11598120 (temp sensor) and 1 W11304123 (console)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Laurel, MD 20723

Robert L.

Job Details: 07/06/2023

"cx complaint not washing, found no errors stored, ran diagnostics, motor running(slightly loud) but no spray arm movement, added water still no movement, no pressure to push water, ordering valve, will use sump on return; ordrng 1 W11434044 (valve)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Severna Park, MD 21146

Israel R.

Job Details: 07/06/2023

"F8E1 Lo flow, F0E3 Overload, F7E8 motor stator over temp, F2E1 Stuck key. Customer complaint unit is dispalying LF during wash. I tested unit and found cold water vavle at the wall off. Turned it on and completed a test cycle ran quick wash and unit is sensing and completed test cycle with cold water on rinse cycle. I notice noises from the gearcse. Gearcase is leaking oil and is rubbing on stator. Washplate is warped possibly from washing with hot water only,. Collected 120. Quoted for gearcase owes 600.81 if they call back. CX said she is gettign a new washer.; ordrng 1 W11550891 (Agitator 80.26) and 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Palmyra, VA 22963

Eric F.

Job Details: 07/06/2023

"Could not confirm cx complaint, cx says issue has been intermittent. She says she restarts unit and everything works fine again, noted that the ice cream was soft and unit was filled with frost when it happened before. Advised cx to leave unit in failed state if issue reoccurs and call us back. Unit currently working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Severna Park, MD 21146

Israel R.

Job Details: 07/06/2023

Customer complaint unit is doins the same thing as last time control panel is not turinng on. I tested the unit and the unit is not turining on. I then was able to get in diagnostics and the panel turned on and then it turned off. Did it again and now i was able to stay on and completing the cycle but during the test the lighs were flickering and tuirning on and off. Found voltage is not good less thatn 12 vDC. And the power button is not working on the UI. ORdering control and UI to be installed at the same time. Call customer when part is available.; ordrng 1 W11319991 (cntrl-elec) and 1 W11544680 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Henrico, VA 23231

Chris B.

Job Details: 07/06/2023

cx comp unit is stuck on normal cycle insp unit conf cx comp found stuck button on ui and unit will not go into diag mode replaced control tested unit wroking as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/06/2023

"CX complains unit FC light is not illuminating and top RC lights are dim. Found FC led had failed and needs replaced. Was able to replace with pre I.D. part. CX is covered under S-code. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/06/2023

"cx complaint is the unit making a noise and now not making ice. unit is set to recomended temps. prob shows 35/-3. all thermistors work, evap fans are running quietly. ice box fan sounds like it is reving up then slowing down then speeding back up. IM shows E5 error code. ran harvest cycle IM completed it. found frost build up on FC evap cover. removed cover to find evap is mostly frosted and has ice build up on the top and upper right corner. ice was hitting evap fan causing the noise. tested defrost heater, its working. i melted all ice and ran test 4. compressor did not come on at all. it made it to step 5 without running, only clicking from 3way valve. i called techline to document. they advised replacing the control baord beings unit is working in normal operation. or; ordrng 1 W10846539 (ce box fan) and 1 W11658802 (ice maker) and 1 WPW10675033 (cntrl-elec)"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Virginia Beach, VA 23455

Branden R.

Job Details: 07/06/2023

cx complaint problem of the stove is not working all burner no heat at all but there is power. checked unit and found thermal event on terminal block ordering all parts for repair to unit . also ordering switch on unit cx advised back right burner will only cook on high . ordering terminal block along with switches just incase .; ordrng 1 WP3148952 (switch) and 1 WP3149400 (switch) and 1 WPW10245259 (Terminal Block) and 1 WPW10281322 (wire connetion)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ken M.

Job Details: 07/06/2023

Vent assembly and control replaced and tested. Unit is working properly. Old vent assembly left with customer.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Hampton, VA 23669

Carl A.

Job Details: 07/06/2023

"cx complaint of unit not working,checked unit to find terminal block was melted,replaced connector and terminal block tested unit works as designed; ordrng 2 WP3400029 (NUT CA / VS)s and 1 w10281322 (connector CA / VS) and 1 w10245259 (teminal block CA / VS), used 2 WP3400029 (NUT CA / VS), 1 w10281322 (connector CA / VS), and 1 w10245259 (teminal block CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Shepherdstown, WV 25443

Ken M.

Job Details: 07/06/2023

"Customer complaint is that the unit is leaving dark marks on her clothing again. Visual inspection found gaps around the washplate again. Washplate was recently replaced. Issue is with the basket, gap spacing around the washplate is not even, allowing clothing to get pulled under the washplate and warp it. Ordering washplate and basket.; ordrng 1 W10521298 (spin basket)"

We serviced a

MAYTAG FREEZER

Model MFW2055FRZ00

Near Norfolk, VA 23503

Zachery R.

Job Details: 07/06/2023

"cx complaint no ice, checked unit, icemaker only quarter way full of water. fc at -8 degrees, rc t 39 degrees. icemaker receiving 122vac. door switch is good, called techline, spoke with chris. was advised to replace icemkaer; ordrng 1 4317943 (icemaker only)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430WS02

Near Herndon, VA 20170

Richard B.

Job Details: 07/06/2023

CX complant. Fan error comes up. Inspected unit and found F1E1 and F8E0 error codes in diagnostics. Unit is up against a wall and will need two techs to pull out to change cooling fan and appliance manager.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/06/2023

"Cx complaint unit doesn't spin out clothes. Entered diag and found no error codes. Ran test cycle and found after draining, the unit goes into spin but the basket isn't going fast. Ran test 7 in manual and the basket didn't reach the highest RPMs. The control isn't sending enough voltage to the stator. Ordering control and will use stator on return. Once part is available, contact cx to reschedule; ordrng 1 W11550649 (control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/06/2023

"cx complaint excessive vibration, checked unit found no codes, leveled unit, secured hoses with zip tie, ran drain and spin with 4 wet towels to verify, unit working as designed. within 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/06/2023

"Cx complaint water leaks into ice bin. Inspected and found the ice tray had fragmented, and when filling the water leaks into bin and freezes cubes together. Replaced icemaker using pre-id parts, ran test 29 and it harvested, ran test 31 and it filled with water without leaks. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Leonardtown, MD 20650

David J.

Job Details: 07/06/2023

"Customer complaints when unit goes into spin cycle. It makes a very loud grinding noise arrived today and verified complaint found no error codes ran diagnostic cycle and found after unit drains and agitates correctly but then after agitation when it goes into spin cycle, it makes a loud grinds like plastic on plastic. Inspected unit. Remove wash plate and found hub teeth Were rounded out inspected under unit and found a lot of white shavings of plastic. Inspected splutch and found teeth were rounded replaced belt due to belt being stretched reassembled unit and tested unit is now working as intended and no longer make any noise job complete ; ordrng 3 W10528947 (Hub DX VS)s and 3 W11239857 (Drive belt DX VS)s, used 1 W10528947 (Hub DX VS), and 1 W11239857 (Drive belt DX VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/06/2023

replaced the basket. tested in a drain and spin and in a normal cycle. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/06/2023

"cx complaint unit making multiple noises. checked unit, damper and icemaker are louder than usual, advised cx not to block air vents on top shelf, also advised noise is normal when icemaker is calling for water. ordering icemaker and damper to complete repair.; ordrng 1 WPW10479155 (damper) and 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23454

Branden R.

Job Details: 07/06/2023

"came out to replace door on unit , disassembled and replace door on unit , added name plate and tested unit advised cx to keep door shut for about 45 mins to a hour to allow gasket to form to frame . cx agreed . unit running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Palmyra, VA 22963

Eric F.

Job Details: 07/06/2023

"Installed hose, tested unit, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/06/2023

Replaced parts. unti cks and tested ok

We serviced a

WHIRLPOOL DRYER

Model wed5000dw2

Near Rockville, MD 20851

Roberto I.

Job Details: 07/06/2023

"CX complaint drum not spinning.Ran the unit, confirmed motor running, but drum not spinning. Removed front, found broken belt, pulley ok. Replaced bely using pre id part. Unit tested ok. Collected $198.87"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Stafford, VA 22556

Tanner B.

Job Details: 07/06/2023

"Units front screen on door is coming off door , unit needs door panel and cover pocket ..; ordrng 1 w11416785 (door w/ ui)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, VA 22902

Eric F.

Job Details: 07/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Ashland, VA 23005

Thomas B.

Job Details: 07/06/2023

Unable To duplicate cx states unit is making strange noise but is unable to duplicate or explain the noise ran 4 Cups of water no issues heated each time also spin up the blower motor to max left running for few mins no issues unit is currently working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Elkton, MD 21921

Taylor F.

Job Details: 07/06/2023

"Cx complaint is unit not completing cycles. Cx states rotate to available cycle keeps popping up during the cycle. Found SP regaurding issue. Per SP, ordering console. Cannot rescheudle at this time.; ordrng 1 W11478526 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Ephrata, PA 17522

Justin L.

Job Details: 07/06/2023

Cx complaint frost build up in FC. Was able to access unit and found gasket falling out. Attempted to secure but kept falling out of the channels. Ordering door which will ship to cx house and they will contact for return.; ordrng 1 LW10668875 (black fc door) and 1 W11178521 (name plate) and 1 W11229610 (black gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsport, MD 21795

Ken M.

Job Details: 07/06/2023

"Customer complaint is that the unit is leaking from the ice maker dispenser. Visual inspection confirmed the issue, no ice stuck in the chute. Ice maker cycled and is not leaking. Inspection of the container found no visible breaks, but evidence of the ice clumping together. Freezer compartment temperature is below 0. Suspect air migration around the ice chute door. Ordering separator assembly.; ordrng 1 W11423781 (separator assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/06/2023

installed console control lower harness and inlet valve customer had leak from hose flooded basement water is cut off at main by customer and doesnt want the washer reconenctted till valves are replaced and no more leaks tested in different room unit locking and unlocking not progessing cycles ordering lid latch cap and actuator; ordrng 1 W11395618 (cap) and 1 W11481722 (actuator) and 1 W11394572 (lid latch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Dewey Beach, DE 19971

Frederick R.

Job Details: 07/06/2023

CX complaint is RC evap freezes up. Inspected/tested and found evap fan phyically runs in tst mode. Drain tube clear. CX was told by prior service Co that thermistor had been replaced and it was not. The only way to replace RC evap thermistor is to splice it and it wasnt. Also thermistor sitting loose making no contact with inlet line to evap. R3eplaced thermistor and crimped then zip tied it to line. Cherged CX $301.15 which was paid in full by AMEX card. Unit working properly. Job is comnplete

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Aldie, VA 20105

Daniel J.

Job Details: 07/06/2023

per notes installed idler 2 rollers2 shafts tested confirmed heating

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Gaithersburg, MD 20877

Julian H.

Job Details: 07/06/2023

replaced parts calibrated & working

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Sykesville, MD 21784

Justin S.

Job Details: 07/06/2023

"unit unplugged and pulled out when i arrived. cx says the unit is not heating. found 120/240/120vac supplied to the unit but its not heating. the high limit is getting 120vac but not passing 120vac. replaced the thermostat with vs and retested. the unit is now spinning blowing and heating good. vent line clear. the unit is now good; ordrng 1 W10900067 (cutoff-tml(js vs)), used 1 W10900067 (TCO(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/06/2023

Cx complaint unit not cooling properly. Was able to access unit and found defrost failure. Found thermistor out of range. Found control also not allowing proper selections. Cleared ice and ordering parts once in office will need to set return; ordrng 1 W11496886 (control) and 1 WPW10383615 (thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Hanover, PA 17331

Sal R.

Job Details: 07/06/2023

CX complai nt was that the unti would not heat. i found that in diag there was a F4E2 error code. I was abel to access the rear of the unit and found that the left side to the heating element was unplugged . I resecured the harness to the element and unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, MD 21921

Taylor F.

Job Details: 07/06/2023

Cx complaint is door not closing. Tested inspected and verifed complaint. Replaced the front panel from previous diagnosis and unit is now working as designed. Job is complete. Called RAC and collected 110.00 labor.

We serviced a

KITCHENAID RANGE

Model KSEG700EBS3

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/06/2023

"cx complaint cooktop on light not lit, found lamp had fallen into console, reinstalled lamp, worked for 3 switches but RR did not light bulb, issue ins witch, ordering RR switch; ordrng 1 W10911303 (RR switch)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Leonardtown, MD 20650

David J.

Job Details: 07/06/2023

"Customer complaint unit is not drying arrive today and verified complaint found no heat was being produced when unit was running. Disconnect to power and remove front of unit and ohmed out Thermal fuse and thermal fuse was good ohmed out heating element and had open line removed, heating element and replaced TCO kit as well as element Reinstalled all parts and tested well inside unit. I had vacuumed out all lint that was inside. Unit is now heating correctly. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Norfolk, VA 23518

Zachery R.

Job Details: 07/06/2023

"replaced tub ring, calibrated and tested, no faults no signs of leaks. unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Annapolis, MD 21409

Israel R.

Job Details: 07/06/2023

Customer complaint unit stopped working againg the unit is not turning on. Found Fuse OL. Again but i also found heater is defective. Grounding to chassis. I replaced both sensor and element collected for element. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 07/06/2023

"upon arrival checked P8 1-2 from the ACU reading 3.47kohms , P5 1-2 from the ACU reading 6kohms , P5 3-4 from the ACU reading 9k ohms, fc at 8 degrees, rc at 40 degrees. spoke with techline, was advised to replace thermistor and air diffuser. ordering both parts. advised cx they will be contacted for return visit; ordrng 1 W11645127 (diffuser) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ocean City, MD 21842

Michael E.

Job Details: 07/06/2023

"CX complaint: unit not washing. Tested and verified complaint. F4E3, F7E1 error codes. In diag, unit filled and drained but no spray. At end of diag, heating element was working very well. Ordering pump and motor and control. Scheduled return visit for 7/13 any time.; ordrng 1 W11025157 (pump and motor) and 1 W10906426 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/06/2023

"cx complaint no cool, checked unit, unit at room temp, amp draw reading .1 amps. spoke with AR was advised to order ss components. ordering all parts needed to complete repair. 3 count; ordrng 1 W11562258 (evap) and 1 W11504419 (lockring) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Saluda, VA 23149

Lucas R.

Job Details: 07/06/2023

"replaced door and icemaker, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 07/06/2023

"cx complaint unit was flashing error code, beeping and running drain pump and wouldnt let them use unit. inspected unit and verified complaint. found f8e4 float switch open error stored. found soapy water in drip tray coming from left side. noticed suds stains on lower door seal inside the door, pic saved. vent looks good. ran test cycle 3 times, no leaks anywhere. found cx using non-he detergent. also noticed rinseaid dispenser is almost empty but cx said its been awhile since she filled it. advised cx to switch to he pods to avoid oversudsing. also advised cx to run unit for a week or 2 before filling rinseaid and see if it starts having problem again before or after filling rinseaid. unit is working properly at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Topping, VA 23169

Lucas R.

Job Details: 07/06/2023

"cx complaint unit not cooling in ff, checked unit found partial defrost on evap, loose connection at heater wire, unit in defrost upon arrival, thawed evap, secured wire, verrified heater pulling 1 amp, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/06/2023

Cx complaint is that the unit went off balance and they could not get it to shut off. Upon arrival I found that the unit has an F0E9. I then ran a drain and spin cycle and found that the unit is spinning true. I tipped the unit back and found that there are no signs of a gear case failure. I informed the cx that the unit is functioning and it was a loading issue. Unit is functioning as intended. job complete

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ3

Near ,

Brian R.

Job Details: 07/06/2023

cx complaint is with units noises when running and usualy sounds when unit first starts. unit ran quiet when i tested and drum has rough spin. tested and checked unit and went over with him. units old and O-O-W and he knows and said its been a long time if any service on unit. advised doing a tune up on unit and a cleaning. cx wants to replace everything and we will clean out and lube unit when apart. will order parts needed and office will schedule. cx paid in full.; ordrng 2 349241T (Rollers 10.63)s and 1 WP691366 (Pulley 8-68) and 1 341241 (Belt 7.80)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Virginia Beach, VA 23451

Branden R.

Job Details: 07/06/2023

"came out to replace all parts on unit , disassembled and while trying to disassemble was unable to separate spanner nut from drive block . they are welded togeather it looked like . tryed to losen the gearcase and allow it to fall as i tryed to beat it out and was unable to do so . unit will need new outter basket on unit along with inner basket . we will need to put new baskets together with gearcase and install it into the unit while taking old baskets out as one ordering outter tub and sending it to address on ticket . left ALL parts at address with unit . everything in gearcase box along with inner basket.; ordrng 1 W10371566 (outter tub) and 1 W10780046 (suspension rods)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Leonardtown, MD 20650

David J.

Job Details: 07/06/2023

"Customer complaint unit is only dispensing hot water arrived today and verified complaint found no error, codes, in diagnostic. Bypass door switch and ran test cycle and found cold valves activated to let cold water come in completed service cycle with no problems. Ran a normal test cycle on tap cold water and started cycle and only hot water was coming into unit unit is going to need parts to fix issue ordering parts for return visit and will schedule when parts arrive. Spoke with customer and she is aware of whats going on.; ordrng 1 W11038689 (Inlet valve) and 1 W11611306 (Control) and 1 WPW10285517 (Temp control switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhz08

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/06/2023

"cx complaint condensation build in rc. checked unit, thermistor is within range, come to find rc not getting proper airflow, advised cx how to load unit and if condensation builds up call back with job number."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Elkton, MD 21921

Taylor F.

Job Details: 07/06/2023

Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the compressor to be defective. Replaced compressor and refilled with 4.75oz of 134A. Low side pressure of 7psi. Unit appears to be working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Sykesville, MD 21784

Justin S.

Job Details: 07/06/2023

replaced the ui ice maker im fan and harness. the unit is now good

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Topping, VA 23169

Lucas R.

Job Details: 07/06/2023

"cx complaint unit not making ice, checked unit found no frost on evap, turned unit off, coud hear gas hissing from evap, entire moisture and air in all sealed system lines, also found slow stream from valve, nd unit needs updated recirc pump per service pointer, sealed system tech needed for return visit.; ordrng 1 WPW10605286 (compressor) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WP759113 (valve-gas) and 1 W11506635 (coupler) and 1 WPW10218037 (evaporator) and 1 W10897719 (valve)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS2

Near Chantilly, VA 20152

Richard B.

Job Details: 07/06/2023

"CX complant. Fan runs . Inspected unit and found fan runs if door closed. Changed control board and tested unit, Working as designed now. Unit will need grill vent at top , Parts are brittle from heat. And falling apart. Ordering groill vent. RB; ordrng 1 W10701697 (vent)"

We serviced a

MAYTAG RANGE

Model MER6600FW5

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 07/06/2023

CX complaint is oven nor cooktop working. Inspected/tested and found installers had not hooked unit up properly. They had the L2 and N revorsed at terminal block. Resolved that and hooked wires up properly. Retested and now both the cooktop and oven are both working propery. Job i complete

We serviced a

JENNAIR MICROWAVE

Model JMC2430WP00

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/06/2023

"upon arrival noticed turn table drive is defective. called office, advised of situation. part being sent directly to cx. cx getting refund of $250.35. SEND PART TO CX; ordrng 1 WPW10776938 (shaft-turn)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS8

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/06/2023

cx complaint is unit was just installed and she did the first bake to break in and burn off anything in unit at 350 like it said and then unit stopped and flashed a code of F3E1 for bottom sensor open or shorted and F2E1 Stuck Keypad cleared code and while writing up code came back as unit was not even on or testing unit yet. replaced sensor and code came back. was able to bake to 350. some buttons hard to press to get to beep and work. will order parts needed and office will schedule. cx also calling to get uniut replaced as she had less then 2 weeks and paid alot for unit.; ordrng 1 W11128223 (Display)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Rockville, MD 20852

Roberto I.

Job Details: 07/06/2023

Replaced pasrts and ran a test cycle. The unit worked as designed

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Berlin, MD 21811

Michael E.

Job Details: 07/06/2023

"CX complaint: dryer squeeling. Tested and verified complaint. This was dispatched for the washer but it is the dryer having an issue. Sounds like metal on metal scraping. Possibly object in felt. Ordering support rollers, idler pulley, adhesive and drum seal. CX will be out of town until Sat July 15. Unit is stacked and will require 2 techs to service. Cannot reschedule due to 2 techs needed and 3rd party billing;, ordrng 1 280114 (drum seal) and 2 WPW10314173 (support)s and 1 279640 (pulley,idler) and 1 WPY055980 (adhesive)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Rockville, MD 20852

Roberto I.

Job Details: 07/06/2023

"CX complaint washer not starting.Ran test mode, found F7E5 error. Removed rotor, found cluch and slider stuck together. Replaced both parts using v/s parts. Cleared error, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $364.25; ordrng 1 W10754448 (clutch (RI van stock)) and 1 W10734521 (slider (RI van stock)), used 1 W10754448 (clutch), and 1 W10734521 (slider) from stock"

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS0

Near Charlottesville, VA 22903

Eric F.

Job Details: 07/06/2023

"Went to do install, found wrong switches received, ordering switches.; ordrng 2 W10857622 (switch-inf)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ 08

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/06/2023

replaced part. cks ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bethesda, MD 20817

Sherwood

Job Details: 07/06/2023

cx complaint is f6e1 error code arrived and i could confirm the issues is consoles plastic is lifting up and water couldve got in it. the button use to select the cycles on UI is not responding. ordering user interface and console will be needed on return visit.; ordrng 1 W11460962 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/06/2023

"Cx compains that the rc not cooling properly again, isnepcted unit and found ice build up on the evaporator cover, Rc temp read 57 degrees, Fc temp 12 degrees. cks connections on main baord P8-4 read 4.8vdc.. the sensor read 4.6k ohms. everything cks ok. i call TL to documented filer under order parts; ordrng 1 W11033168 (harns-wire) and 1 w11580434 (triple valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Accokeek, MD 20607

Shane B.

Job Details: 07/06/2023

installed ordered parts. teted IM for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Stafford, VA 22554

Tanner B.

Job Details: 07/06/2023

"Replaced the units ice bin , ice chute and coupler .. tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/06/2023

"cx complaint unit not heating, checked unit found open element, replaced element, tested, unit working as designed.; ordrng 1 WP8544771 (element lr/vs), used 1 WP8544771 (HEATER lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Middletown, VA 22645

Ezra M.

Job Details: 07/06/2023

"not cooling. compressor hot, fans running, no frost pattern. unit has leak. ordering compressor, evaporator, drier and process stub, parts and labor CBE; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WP978025 (valve)"

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Arlington, VA 22204

Jason A.

Job Details: 07/06/2023

"CX complaint FRIDGE no cool. Replaced RC evap & install dryer. Test compressor pulls 155W at 100%. Check for leaks & run vac. Filled 5.50 OZ R134a. Unit has good running & equalise pressures. Good frost pattern. FC light out & RC L & R sides are dim. S191AQ TSP W11460554 Rev I Replaced FC led from van stock & ALL LEDs are working > JJ; ordrng 1 W11601311 (FC LED, JJ/VS)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/06/2023

"units control panel is seeing water from a faulty upper gasket.. unit will need the gasket, ui and control..; ordrng 1 W10909089 (lower seal,bottom)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Great Mills, MD 20634

David J.

Job Details: 07/06/2023

Customer complaint unit would not open which left wet clothes in washer for a week arrive today and inspected unit and verified complaint sound when powered the unit on the consul with flash in read f5 and then cut back off and continue to beep until the consul is powered off The consul was glitching but I think it was due to the control. had proper voltage and control disable to remove consul and disconnect pressure switch but lets still do not unlock lifted whole lid for customer to be able to remove clothes and was able to manually open lock with lid off Explain to customer that the lid lock failure couldve caused an issue with the control. Need to replace both parts before being able to diagnose if anything else has failed. Collected $120 for service call and left quote for customer she will let us know within 30 days. ; ordrng 1 W11401712 (Control) and 1 W10861642 (Lid lock)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millville, DE

Michael E.

Job Details: 07/06/2023

Replaced spark module as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDE01

Near Great Falls, VA 22066

Simon

Job Details: 07/06/2023

cx complaints door gasket off .inspected gasket .the orginal gasket thickeness and the replacment gasket not the same .size are ok CX wants gasket thickness like the orignal unable to replace it but i heated the orginal gasket with heat gun low heat and .its seal properly.replaced the LED lights.unit tested .UNIT GOOD TO GO.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millville, DE 19967

Michael E.

Job Details: 07/06/2023

"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line hitting wall vbehind unit. I secured the supply lines, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Berlin, MD 21811

Michael E.

Job Details: 07/06/2023

CX complaint: unit not turning off. Tested and verified complaint. I found a service pointer for this. Per SP we downloaded WP app and connected unit. Called WPTL and WP Safety. Updates are set to download. Service pointer for this problem. CX is to test unit tomorrow after updates are downloaded. Safety is updated on status. Unit is now working properly. Job is complete

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Greenbelt, MD 20770

Sherwood

Job Details: 07/06/2023

cx complaintaig range large burner when turned down begins to sputter. arrived and notice the part was wrong after i opened it. reordering correct part.; ordrng 1 W11106799 (burner head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 07/06/2023

"Cs unit is freezing food in the rc, Confirmed complaint. I found the temps to be 24degrees in the rc which is was too cold. The thermostat in set at the warmest setting and its still freezing everything. Unit is having trouble mainataining correct temps. Ordering thermostat and thermistor.; ordrng 1 W11608693 (thermostat) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Lewes, DE 19958

Frederick R.

Job Details: 07/06/2023

CX complaint is gaskets falling off. Inspected and found both RC gaskets have become worn atn torn. Replaced both gaskets from pre-id. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/06/2023

"replaced controls, (console included u.i), tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/06/2023

Cx complaint is that the unit went off balance and stopped running. Upon arrival I found that the RR suspension rod bushing failed causing the the unit to violently bounce and shake. I inspected the harness and the under side of the unit and found it to be functional. I am ordering the suspension rods. I was able to set the return for Monday 7/10.; ordrng 1 W11217817 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Chantilly, VA 20151

Demonte S.

Job Details: 07/06/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Evaporator Section. Found a block of Ice on the Evaporator. Compressor is running. Ordering a Compressor , Access Valve & Drier. Cx paid for the Service Call by Card. Cbe will cover the labor and parts. ; ordrng 1 W11209866 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 WPW10143759 (Whirlpool Refrigerator Filter Drier)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22556

Robert W.

Job Details: 07/06/2023

Replaced interlock tested unit and unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Sykesville, MD 21784

Justin S.

Job Details: 07/06/2023

cx says the unit is not starting. found 0vac going to the unit. reset the breaker and the unit is getting 120/240/120vac. the unit is now spinning blowing and heating good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/06/2023

Cx Complaiont is the unit is making noise. Inspected unit and found the unit is making this vibration noise CX stated its made this noise from day one they thought is was normal. Found the motor mount loose not holding motor in place fixed and tested and vibrationg noise is gone.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/06/2023

washer at times long spin times and not draining or sensing clothing before cycles checked faults no errors stored replaced control and calibrated unit and ran diag no errors

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Manchester Township, PA 17408

Sal R.

Job Details: 07/06/2023

CX complaint was that the unti would not heat. I found that there was a loose connection at the TCO . I was able to secure the harness to the fuse and unit test good.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bel Air, MD 21014

Neil H.

Job Details: 07/06/2023

CX COMPLAINT THE ICE DOOR NOT FULL SEALING CAUSING WARM AIR IN FC AND INTO RC ORDERING ICE DOOR SEPERATOR; ordrng 1 W11423781 ( DOOR-ICE)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Mercersburg, PA 17236

Bernard M.

Job Details: 07/06/2023

"Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and found water had slow flow when filling. Unit completed test without any other issues. Replaced valve using pre-id parts, recalibrated and ran auto test, unit completed without issues. Unit checks good"

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