We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20005
Samuel R.
Job Details:
07/06/2023
replaced sump and tested unit.now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near College Park, MD 20740
Brian F.
Job Details:
07/06/2023
"Cx states unit leaking from bottom, inspected, found hole in outer tub, also found gearcase shaft loose causing play in agitator. Ordering outer tub and gearcase.; ordrng 1 W10371566 (tub) and 1 W11454372 (gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20001
Samuel R.
Job Details:
07/06/2023
cx complaint gaslets are ripping apart.inspected unit and found both gaskets torn.replaced both rc door gaslets.unit is sealing proeprly.advised cx to minimize use for 24hrs to finsh molding into shape.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22601
Ezra M.
Job Details:
07/06/2023
"installed valves, water working, also advised cust to have water pressure checked as it's a little low."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Bear, DE 19701
Taylor F.
Job Details:
07/06/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice maker had 120VAC but not responding. Replaced the ice maker from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Great Falls, VA 22066
Simon
Job Details:
07/06/2023
"CX compalints DW not starting.inspected unit .replaced control,UIAND panel .unit tested .UNIT works as designed.SZ"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
07/06/2023
complaint frost in freezer and moisture on mullion checked seals caled tech tested temp on freezer went from 38 f to 13 f while on line with tech support advise if door was left slightly one frost could form and cause weak cooling evap coils even frost pattern 38 f set to fridge 40f on thermocoiupler box under icemaker found if top drawer was opened and not fully closed box would drag on icemaker informed customer
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Midlothian, VA 23114
Joseph D.
Job Details:
07/06/2023
Found grey coupler to drain hose in improper orientation causing intermittent slow drain errors. Unit now working peoperly. Unit will need mounts to hold it straight in cabinet; ordrng 2 WP8269145 (Mount)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Monrovia, MD 21770
Ricardo S.
Job Details:
07/06/2023
Replaced door. unit cks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Justin S.
Job Details:
07/06/2023
cx showed me the liner in the freezer has a crack on top of the shelf for the bottom drawer. the spray foam does not go to the ends so the shelf has just been sitting on the liner itself as to why the liner cracked. tried to repair the liner as best as possible. cx was still concered so contacted techline and spoke with a chris. the unit is not servicable tech informed me and is outside of the manufacturers warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20147
Ricky E.
Job Details:
07/06/2023
"customer stated that the unit was freezing in the ff section and making a rumbling noise... verified issue, fnd damper motor loud and sticking open... need part...; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Palmyra, PA 17078
Cody H.
Job Details:
07/06/2023
"CX complains unit is not cooling in both sections, cx had unit unplugged for 30 mins and unit still would not cool. Unit was unplugged on arrival. Plugged unit in and unit began forming a frost pattern on the bottom 3 rungs of the evap. Found unit heater wire was dislodged. called tradecare who said unit does not fall under service pointer and would not be covered. Quoted cx for repair to which they declined at this time. CX paid service fee with card. No further work needed unless CX agrees to pay for further service. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
07/06/2023
last vist called tech line sugguested venturi assy tube replaced venturi and burner head and cap tested all burners working
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Rosedale, MD 21237
Emmanuel R.
Job Details:
07/06/2023
Upon arrival I started taking unit apart but accidently dropped the tub on my drill and crakced the outer tub. Needs to reorder part.; ordrng 1 W11219115 (outer tub)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallastown, PA 17313
Justin L.
Job Details:
07/06/2023
As per previous tech was able to access unit and replace parts. Ran calibration and auto test with no issue. Checked for error and none. Checked system info and found no MS saved. Plugged old control into UI to attempt to transfer and nothing. Contacted techline and spoke to Liam. Unit is unrepairable. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pikesville, MD 21208
Brian R.
Job Details:
07/06/2023
came out and replaced parts and checked over unit. cx still has unit packed and both sensors blocked. went over unit and advised those need to clear at all times so unit can cool and perform like it should. he has door switches tapped down so ligts were off as well. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Montgomery Village, MD 20886
Julian H.
Job Details:
07/06/2023
"CX complaint about unit overfrosting on FC 7 not cooling on RC found that door is barely making contact with FC liner use washer from VS to fix height also evap drain was clogged causing ice build up & block air channels affecting air flow thru RC defrosted with steamer & working; ordrng 1 WP489467 (washer FOR RESTOCK JH VS), used 1 WP489467 (WASHER FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS03
Near Gambrills, MD 21054
Alexander D.
Job Details:
07/06/2023
"cx complaint condensation on top of fz door again. inspected unit and verified complaint. rc door gaskets and mullion are dry, mullion feels warm. fz gasket is sealing all the way around and theres suction on the door. evap fan is running good, no overfrosting at all. all service tests pass. issue must be defective insulation inside door. ordering fz door. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W11104482 (fz door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Alexandria, VA 22302
Davonte
Job Details:
07/06/2023
"cx complained thast rc wasnt cooling as it should confiurmed cx complaint. could see evap cover was frosted over. used steamer to defrost ice, but unable to use part because it was defective. reodering evap cover, will use control on next visit if needed. cx paid for service call and parts. will pay labor on return visit; ordrng 1 W11167902 (rc evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/06/2023
Dispenser drawer replaced and tested. Drawer no longer comes out without stopping. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Brian R.
Job Details:
07/06/2023
replaced part and checked over unit. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Parkton, MD 21120
Drew B.
Job Details:
07/06/2023
cx complaint that unit is making loud clanking and clulnking noises.. i ran and found no codes and also found no adnormal noise coming from unit.. they are hearing the drain hose slam the back of the unit when spinning.. unit is functional and checks good operational wise...
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Warrenton, VA 20187
Tanner B.
Job Details:
07/06/2023
Unit needs evap cover for the rc evap..; ordrng 1 W11395641 (evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Vint Hill Farms, VA 20187
Tanner B.
Job Details:
07/06/2023
Apllied heat to top of fc door seal to get it to adhere to cabinet . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Manassas, VA 20109
Tanner B.
Job Details:
07/06/2023
"Replaced front panel , tested unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Barhamsville, VA 23011
Orbie
Job Details:
07/06/2023
replaced dispenser. secured drain tube. tested unit. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Silver Spring, MD 20903
Brian F.
Job Details:
07/06/2023
"Cx states FC door gasket loose, inspected and confirmed. Reinstalled gasket, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Barhamsville, VA 23011
Orbie
Job Details:
07/06/2023
cx complaint unit not making ice. upon arrival abundant amount of ice has been made. advised cx to monitor operation and to call back if production dwindles. unit currently appears to be working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Martinsburg, WV 25403
Ezra M.
Job Details:
07/06/2023
"not heating, found bake element failed, will need new element. cust owes 120 labor on return. per cust request, left door off for cleaning purposes.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Ruckersville, VA 22968
Eric F.
Job Details:
07/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ricky E.
Job Details:
07/06/2023
"customer replaced the filter with the correct filter, removed ice from im fill line, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Keedysville, MD 21756
Ricardo S.
Job Details:
07/06/2023
"Cx complains that the unit not heating at all, inspected unit .. power cks ok 240vac,, fuses cks ok but the heater is bad, replaced part, reset power, unit tested and dryer works fine"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Boonsboro, MD 21713
Ricardo S.
Job Details:
07/06/2023
"Replaced parts, unit tested and dryer works fine"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Aldie, VA 20105
Daniel J.
Job Details:
07/06/2023
per notes removed old bulb replaced with new bulb tested and confirmed light going on and off when door closed/opened confirmed unit is heating
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/06/2023
"Suspension, gearcase, slider, and clutch replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model LTE6234DQ3
Near Fredericksburg, VA 22401
Robert W.
Job Details:
07/06/2023
CX Complaint is the unit isnt washing. Inspected unit and found unit is getting good power but when cycle is selected unit will just fill if selector is on spin unit still fills. Ordering Timer; ordrng 1 WP3948357 (Timer)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poquoson, VA 23662
Carl A.
Job Details:
07/06/2023
"cx complaint of unit not startng or going from start to finish in a short time,checked unit to find the following error codes,F7E4,F6E3,F1E2,F3E3 checked unit to find that the slider had failed and unit needs slider ,replaced slider tested and calibrated unit works as designed break down as follows 1/W10734521,slider service call break down as follows service call 120.00parts 19.94shipping 15.00labor 110.00sub total 264.94tax 1.20grand total 266.1"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details:
07/06/2023
"no cooling at all. compressor running, extremely hot to touch. suspect leak at ff evap. ordering compressor, evaporator, filter dryer and process stub.; ordrng 1 W11492867 (fresh food evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WP978025 (valve) and 1 W11506635 (process stub)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Perry Hall, MD 21128
Neil H.
Job Details:
07/06/2023
REPLACED BOTH THE BAKE ELEMENTS UNIT TESTED GOOD $150 COLLECTED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23320
Austin D.
Job Details:
07/06/2023
"checked unit and found noise is only being made if i push on the unit so that it is not level. therefore, i went ahead and added shims to the back right foot to level out the unit and not allow it to wobble back and forth. now the noise is not made. contqcted techline to document."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bristow, VA 20136
Tanner B.
Job Details:
07/06/2023
"CX Concern the lower arm melted , found the clips that secure arm failed. replaced arm and tested unit. no errors and heater cuts off .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Lititz, PA 17543
Justin L.
Job Details:
07/06/2023
Cx complaint water coming from freezer. Was able to access unit and found clogged drain tube. Cleared and tested unit now checks good. Collected for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Austin D.
Job Details:
07/06/2023
cannot locate the unit. they have over 4 locations in the back that appliances are stored as of right now. no where did i locate this unit. they have a bunch of units that need to be fixed and brand new units all mixed together. the manager showed me all the places the unit may be at. could not lcoate the unit. advised them to locate it and call us back.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near ,
Brian R.
Job Details:
07/06/2023
cx complaint is unit is working and running like it should just bar goes up and wont come down. says he has to put arm down and it makes ice till bar gets stuck up again on ice maker. also said back of ice bin gets all ice frozen together like something is leaking and just in the back. units making ice and back wall has a ice ice spot running down side under icemaker. checked unit and will order fill tube as well as replace ice maker. end of tube could have a hairline crack and leaking water down. will clear ice as well on return. office will schedule.; ordrng 1 WPW10601149 (Fill Tube) and 1 4317943 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details:
07/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and bin tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Robert L.
Job Details:
07/06/2023
"LEDs not sent since pre-d,(issue in parts warehouse), spoke with cx needs updated LED and icemaker extention, ordering extention and reordering LEDs(spoke to SG)...cx requested 1st call Weds 7/12; ordrng 4 w11632139 (3 dot LED (set of 3))s and 1 W11215550 (extension (pre-id))"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Fredericksburg, VA 22405
Robert W.
Job Details:
07/06/2023
Cx Complaint is they cant get unit to start. Inspected unit and found unit is getting good power everything is good found the timer has failed causing knob to fail. Ordering Timer and knob; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Virginia Beach, VA 23454
Branden R.
Job Details:
07/06/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Virginia Beach, VA 23456
Branden R.
Job Details:
07/06/2023
"cx complaint unit not cooling , checked unit and found in test 3 fans running as designed but damper is not opening to allow cold air into fridge. Ordering parts for repair. all temps checked good and all other test checked good found damper will need to be replaced for repair .; ordrng 1 WPW10479155 (damper)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Julian H.
Job Details:
07/06/2023
GOT HERE CX states after repair still not cooling well & not making ice checked temps on arrival FC8* RC42* icebox18* checked fans looked fine went to check frost pattern RC looked fine when I checked Fc found frost formatin on evap cover removed cover thermistor not attached properly to suction line replaced asm also checked thermistor resistance 13.8ko replaced control to recognized sensors & working documented MUST WAIT 24 HRS FOR UNIT TO COOL DOWN 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
07/06/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Orange, VA 22960
Eric F.
Job Details:
07/06/2023
"Confirmed cx complaint F1E5 error, failed inverter. Unit runs for 15 seconds and cuts off on microwave. Ordering inverter fuse and microwave acu, unit is double stack and will require a second technician to help me remove and safely service unit.; ordrng 1 W11578579 (inverter) and 1 W11188752 (fuse) and 1 W11325603 (Microwave acu)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Bowie, MD 20715
Alexander D.
Job Details:
07/06/2023
replaced element. tested unit. unit is now working properly. cx paid remaining balance of 110.00 labor with cash
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Arlington, VA 22203
Jason A.
Job Details:
07/06/2023
CX complaint RANGE cooktop burners spark. Verified complaint FL FR 2LR RR are sparking after flame is lit. Checked burners & caps & electrodes. Left CX with a quote > JJ; ordrng 1 WPW10475147 (SPARK MODULE $262.06 ) and 2 WPW10116108 (RE-IGNITOR $60.16)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mattaponi, VA 23110
Orbie
Job Details:
07/06/2023
replaced water valve. tested icemaker. valve actuated and filled icemaker as designed. advised cx to monitor operation and verify unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Joppatowne, MD 21085
Neil H.
Job Details:
07/06/2023
REPLACED THE I/M TESTED IN DIA PASSED 57 TESTED 19N HEATER THAN 45 FILL UNIT CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myersville, MD 21773
Ricardo S.
Job Details:
07/06/2023
"Replaced parts, unit tested, the spin cycle cks ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Carl A.
Job Details:
07/06/2023
"cx complaint of unit not turning on and drainnig,checked unit to find the following errror codes F6E4,F8E2,found drain pump to be open replaced pump,also advise cx they will need an electrician as power coming to unit is not corrected and need to be corrected in order for unit to work ."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Chester, VA 23836
Chris B.
Job Details:
07/06/2023
cx comp unit would not cool and is now working as desighned a unit is in non temp control garage little sweet on rear of unit founf unit to be at -9 degrees called tech line spoke with rob stated unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/06/2023
"CX Complaint is the unit isnt spinning. Inspected unit and found error for shifter ohm out shifter its ohming 2,200ohm in range just on the low side ran diag and unit didnt agitate can hear actuator just clicking basket is free spinning. Ordering Belt splutch and actuator; ordrng 1 W11481722 (Actuator) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near Rockville, MD 20850
Roberto I.
Job Details:
07/06/2023
"CX complaint water leak.Removed toe kick, found no signs of leak. No leak from icemaker, ice dispenser door sealing ok. Found clogged evap drain and water leaking trough the door. Defrosted/unclogged drain. Unit good to go. Collected $120 with check"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM00
Near Ocean View, DE 19970
Michael E.
Job Details:
07/06/2023
CX complaint: MW not working every time and interior light stays on sometimes. Tested and verified complaint. I found that the door was being closed so lightly that it was not triggering the door switch. Went over door switches and not to close too lightly. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Ocean View, DE 19970
Michael E.
Job Details:
07/06/2023
CX complaint: warm in FC. Tested and verified complaint. 18 degrees in FC. FC thermistor tested at 5.16 kolms at 65 degrees which is off by 12+ degrees. Damper is working properly. Good frost pattern on evap. RC temp is correct. Ordering evap motor with harness and control (*just in case). Cannot reschedule edue to only 1 left on system; ordrng 1 W11224256 (control) and 1 W11578030 (fan motor with evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Selbyville, DE 19975
Michael E.
Job Details:
07/06/2023
"CX complaint: water freezing in FC. Tested and verified complaint. I found IM inlet tube was not fully into fill trough. I corrected the water inlet, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Simon
Job Details:
07/06/2023
CX complaints DW control panel not responding .inspected unit replace display control..checks and tested unit .UNIT works as designed.SZ
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Falling Waters, WV 25419
Ken M.
Job Details:
07/06/2023
"Customer complaint is that the ice maker is leaking again. Fill tube removed and inspected and found no boviosu source of the leak. Fill line, tube, and extension replaced and icxe maker cycled. Did not see the ice maker or fill area leak. Customer to monitor for any further issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Seven Corners, VA 22044
Jason A.
Job Details:
07/06/2023
CX complaint DW middle rack falls. Installed adjuster kit & test for proper operation. Ran test wash. NO LEAKS. Tighten loose handle > JJ
We serviced a
KITCHENAID FREEZER
Model KRFF507HBL00
Near Sterling, VA 20165
Richard B.
Job Details:
07/06/2023
"CX complant. LIght out. Prior diagnosis found unit needs chrome led . Installed and tested unit. Lights working as designed. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Rockville, MD 20850
Roberto I.
Job Details:
07/06/2023
Replaced parts and ran a 350F bake cycle. The unit preheated a d worked as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Centreville, VA 20120
Daniel J.
Job Details:
07/06/2023
support clip inside microwave failed no longer supporting element ordering support clip none in stock; ordrng 1 W10909479 (support clip)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Reading, PA 19609
Cody H.
Job Details:
07/06/2023
"CX complains unit is still taking multiple cycles to dry clothing. Unit is heating, rotating and has good air flow. Was able to clear air vents from debris. Element reads 9.6 ohms and is not shorting to cabinet, fuses all read o.o ohms, and thermostat reads good. Unit is heating up to 158*F and shutting off but turns back on at 135*F. Found high limit thermostat was not allowing proper function of element and moisture sensor was reading O.L. ordered both parts to be used on return visit.; ordrng 1 WP3977767 (high limit) and 1 W10853313 (moisture)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
07/06/2023
replaced bowed cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Parkton, MD 21120
Drew B.
Job Details:
07/06/2023
took pic and left long box of part on the bench next to the driveway wopnt fit in mailboz and mailbox is not in frton of house.. wanted to leave at the cx place not at end of road
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KBCS24RSBS04
Near Arlington, VA 22204
Davonte
Job Details:
07/06/2023
"installed new bi metal, have to order plexi glass for door. spoke to the office about it. will collect labor fee once plexi glass is installed.; saved tckt"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NFRTS0
Near Chantilly, VA 20151
Demonte S.
Job Details:
07/06/2023
Inspected the unit. Found that the cx is saying that the Ice Maker will not make Ice. Ice Maker is continuously running. Checked the Drain Pump / Recirculation Pump. Both pumps are working. Water Valve is filling the Water Reservoir to slow and pump's doesn't have enough Water to Circulate the Water through the Water Reservoir. Gave the cx the price to service the Water Valve. Cx wants to think about the repair. Gave cx a 30 Warranty on the Service Call to think about repairs. Cx is thinking about replacing the unit. Cx paid in full for the Service Call Only. If the cx calls back order the Water Valve = WPW10217917. Don't go without parts.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Powhatan, VA 23139
Joseph D.
Job Details:
07/06/2023
customer complaint unit not draining confirmed complaint found unit filled with suds diverter in the actuator not functioning properly unit not always dispensing and sometimes over dispensing detergent causing water level issues drain checks properly; ordrng 1 WPW10352973 (Diverter) and 1 WP8540282 (Screw) and 1 WP8183184 (Cam) and 1 WP8183183 (Lever)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, VA 20136
Tanner B.
Job Details:
07/06/2023
"Found main harness wire at heater relay on control burrnt , needs harness, acu , heater and fuses; ordrng 1 W11664629 (harness) and 1 WP3387747 (heater) and 1 280148 (tco kit)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Woodstock, MD 21163
Justin S.
Job Details:
07/06/2023
cx says the unit is not starting a cycle. found a f5e3(lock) f5e1(lock) f5e2f(lock) 2e1(key) error codes in memory. ran the diagnostic and the unit is fillimg draining spins and agitates. no error codes after. ran the calibration. started a cycle and the unit is locking the lid draining and filling and agitating good. started a drain and spin cycle and the unit is spinning good. started another normal cycle and still good. every time its locking the lid. cannot duplicate problem
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Jarrettsville, MD 21084
Drew B.
Job Details:
07/06/2023
Cx complaint that unit is not making but little slithers of ice. i found the tube to be frozen and the water to barely make it to the icemaker.. will need the valve and fill tube for repair and will operate moving forward. call to rechd with cx.; ordrng 1 W11548535 (VALVE) and 1 W11415785 (TUBE)
We serviced a
WHIRLPOOL WASHER
Model mhwe300vw00
Near Manchester, MD 21102
Drew B.
Job Details:
07/06/2023
cx complaint that unit is getting f21 and not draining i removed all water and foudn the unit to have the unit have a sock in the filter housing. i removed and still the pump huims and wont turn over causing the pump to not push out water they paid the 120.00 service via card and will think about next steps of repair. ..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
07/06/2023
"installed parts, unit cks ok..; ordrng 1 w11412291 (drain pump) and 1 look/look (look/look), used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sterling, VA 20165
Richard B.
Job Details:
07/06/2023
"CX complant. Washer dosent spin. Inspected unit and found basket spreed fault , motor and stuck button error codes , Ran a calibration cycle and unit would not spin at all. Ordering control , motor , actuator and capacitor . Further work needed. RB; ordrng 1 W11608056 (control) and 1 W11481722 (actuater) and 1 W11428524 (cap) and 1 W11497303 (motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shane B.
Job Details:
07/06/2023
cx complaint is the unit failing to heat during the cycle. cx said unit will shut off and cool down when in use. i checked for codes and found F6E4 saved 5 times. found all connections are secure on control and UI. orderign console and marking control for use on return.; ordrng 1 W11600355 (user interface)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Clinton, MD 20735
Shane B.
Job Details:
07/06/2023
"cx complaint is the right front and middle burner not igniting. confirmed complaint. cleaned them and RF started working a little better but still takes a while. middle burner only lights a small part. both are getting gas and spark. ordering burner heads, caps and new screws. schedule when appoved.; ordrng 1 WPW10515454 (burnr-head) and 1 WPW10515455 (burnr-head) and 1 WPW10183374 (cap-burner) and 4 WP8273062 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Jason A.
Job Details:
07/06/2023
CX complaint FRIDGE NO COOL. Test unit Compressor runs but loud & pulls over 8A then start device clicks off. Replaced compressor & install couplers & drier. Check for leaks & run vac. Filled 1.7 OZ R600. Good running & equalise pressures. Draws 0.9A & unit is beginning to cool > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details:
07/06/2023
"Installed inlet, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the evaporator and compressor filled with 5.50 oz tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Laurel, MD 20723
Robert L.
Job Details:
07/06/2023
"installed updated icemkaer, fill tube and valve per TSP, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Broadlands, VA 20148
Ricky E.
Job Details:
07/06/2023
unit has a shorted or out of range ff evap thermister and cracked pan.. the harness assy that contains the thermister has been removed from parts lookup on service matters... customer to replace the unit...
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Bear, DE 19701
Taylor F.
Job Details:
07/06/2023
Cx complaint is unit spins as soon as it turns on. Tested inspected and verifed complaint. Found the actuator defective from trying to shift while spinning. Also found the main control to be defective causing the motor to stick on. Cx had a lightning strike and thats when the unit stopped working. Quoted cx for repair of control and actuator which they declined. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Washington, DC 20002
Leon
Job Details:
07/06/2023
"cx complaint unit was making grinding or clicking noise again, put unit in diag mode and tried recreate sound, cx said she did not hear it and all she heard was the cam dropping. put heavy bath mats in unit and placed it in quick wash and still wasn't able to get the noise. went over basic usage of cycles to use unit properly, cx said she will record and call back if it happens again"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Madison Heights, VA 24572
Kyle A.
Job Details:
07/06/2023
Found units pressure hose not seated to board. Reseated hose and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean View, DE 19970
Frederick R.
Job Details:
07/06/2023
Arrived at CX and went to replace gaskets and wrong parts were ordered. Reorderfing proper gaskets. 8 in stock. AIG contract so cannot reschedule; ordrng 2 W10830162 (gasket-fip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Silver Spring, MD 20901
Brian F.
Job Details:
07/06/2023
"Cx states unit won't stop making ice, inspected and confirmed, found ice maker bail arm loose, reinstalled bail arm, tested, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Aberdeen, MD 21001
Neil H.
Job Details:
07/06/2023
CX COMPLAINT UNIT WAS MAKING NOISE FOUND THE NOISE WAS THE VENT BEHIND UNIT TO OUTSIDE VIBRATING LOUD BROUGHT UNIT FORWARD AND TESTED NOISE GONE
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details:
07/06/2023
"CX complant. Light not working . Prior diagnosis found unit needs hinges , bulb , bulb holder bushing and inner door. Installed all and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Rockville, MD 20851
Roberto I.
Job Details:
07/06/2023
Replaced all ther parts and ran a trst cycle. The unit worked as designed and didn't leak.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near ,
Ken M.
Job Details:
07/06/2023
"Control and harnes replaced and unit tested on bake cycle to 350. Unit preheated for about 2 minutes, then completely shut off. Confirmed complete loss of power to the unit. Checked element resistances and both bake and broil have continuity to the frame in the Mohm range. Unit is on a Leviton 50A GFCI breaker that is tripped and indicating a ground fault. Breaker reset. Per SP W11490386, replacing bake and broil elements for startup leakage current.; ordrng 1 W10856603 (elmnt-brol) and 1 WP9755770 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Kearneysville, WV 25430
Ezra M.
Job Details:
07/06/2023
"replaced and cycled ice maker, releveled unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Ezra M.
Job Details:
07/06/2023
"no ice, found ice level sensing arm stuck/not moving. replaced ice maker, cycled and filled normally"