"CX COMPLAINT UNIT SPARKED AND MADE POPPING SOUND FOUND THE BACK COVER DESIGNED WITH A CONTOUR SHAPE THAT PUSHED THE HARNESS IN FRAME; ordrng 1 W11451584 (Harness, Main) and 1 WP9780939 (gaskt-cktp)"

REPLACED THE CONTROL AND UNIT STILL WASN'T WORKING PROPERLY FOUND THE PRESSURE HOSE KINKED ADJUSTED THE HOSE AND RECALB WASHER UNIT TESTED GOOD.

replaced the basket and calibrated. ran the diagnostic and the rinse and spin and didnt hear any odd noises. the unit is now good

cx complaint was ice maker kept adding water after ice was already frozen confirmed issue rseen that the control wasnt letting push the button and it was a small delay ordering a new control; ordrng 1 W11595220 (control) and 1 W11517113 (ice maker)

cx complaint was unit didnt wash confirmed issue went into diag mode everyhing worked but spin checked wired nothing ripped or broken ohms out motor everything read good ordering new ACU for unit; ordrng 1 W11448786 (control)

"cx complaint was unit wasnt heating food fast and the hood light dont cut on confirmed issue tested a cup of water and a paper towel before i cailbrated the unit it wasnt getting to hot at all for 30sec -1 min once i cailbrated the unit the cx seen i huge change in temp some one cailbrated the unit to very low , for the light i took out the bulbs and both light socks wasnt getting 120v and the bulbs was brand new checked the wiring to the lights everything was good cx would neeed new control but the control for this unit is NA cx said they would call the store who sold them the MW"

"CALLED TECH SUPPRORT AND WE WENT OVER POSSIBLE CAUSES AND HE WANTS ME TO USE PERMAGUM TO SEAL AND AIR LEAKS FROM THE ICE BOX AREA THAT IS MAKING IT'S WAY OVER TO THE VALVE AND TANK AREA CAUSING VALVE TO FREEZE AND CRACK; ordrng 1 W11482382 (Reservoir, Water (also Order Wire Tie Part 8567668)) and 1 4318168 (sealer-thrm)"

"customer stated that the unit was leaking, but didnt see water... ran the unit and ckd potential problem areas, and fnd no leaks.. the customer is going to keep an eye on the unit..."

CX complaint BI FRIDGE warm temps. Found FC evap iced up. Test 56 evap fan is running. Fans are all running in normal mode. Test 89 124VAC at HTR conn but element measures open. Cleared all ice & test again display shows OL open so harness is good/. Ship part to CX. CX will inspect part for damage > JJ; ordrng 1 W11267071 (Def HTR - +10 at WP)

CX complaint MW door wont engage door switches. Unit doesnt heat. New part also arrived damaged. Called JA trade partners & request part inspected & repackage to avoid damage. CX will inspect part for damage. CX is livid door is badly designed that plastic can break & also damaged & could break again in the future > JJ; ordrng 1 W11512450 (Door assym) and 1 LOOK (LOOK - inspect part for damage pin)

"waited 25 minutes for cx to arrive, looked at unit, gave quote and cx said she knows issue and bought a new one, thought we were there to measure for thenew one, cx cancelled call thru whirlpool"

"cx complaint door wont close, found hinge failure allow door to go way past 90 to the floor, ordering hinges cx request 4/28; ordrng 1 WP8534854 (door hinge left) and 1 WP8534853 (door hinge right)"

"installed fc door per previous, new door came with seperator and spigot, tested all ops ok"

"with 2 techs was able to tilt unit and access pump fiilter, found shower cap in filter, ran diagnsotics, and tested all ops ok"

REPLACED THE DAMAGED PARTS OF THE HARNESS UNIT COULDN'T BE CHECKED BEAUSE THE OUTLET DOESN'T MATCH THE ONE CX HAS WITH 4 PRONGS ON DRYER 3 WALL OUTLET

CX NEEDS VENT CLEANED AND SHE SAID ANOTHER COMPANY GOT DRYER RUNNING

cx complaint is light on the bottom of unit wouldnt cut off confirmed issue tested all pins in control and made sure everything was plugged in which it was ordering new control; ordrng 1 W11342846 (control)

Installed new bin and tested. Unit is back to normal operations.

"cx complaint unit not dispensing ice again. cx showed me the auger motor just hums and no ice comes out and when he lets go of paddle it makes a weird noise which is the sound of auger motor turning backwards. cx pulled container out and showed me how ice is clumped together and is frosty. asked cx if unit is oow now and he said they have 3yr extended warranty thru lowes. advised cx i didnt get the contract info dispatched to me and they need to call lowes back to get contract infor dispatched. cx understands. when job comes back mandatory preid yoke(WP63052-2), auger motor(W11310391) and seperator(WPW10353552); saved tckt"

CX complaint is temps off in wall oven. Inspected/tested and found upper oven was 85 lower than set temp. Lower oven was in range at 13 deg difference. All measurements done with thermocoupler device. Calibrated upper oven from -30 to +10 and back to -10 to reach desired range. Final difference was only 18deg off. Unit is working as designed. Job is complete

"CX complaint is food still freezing in pantry. Checked and made sure temps in pantry adjust properly. Food in FC was rock solid. Got temp of -5. Adjusted FC temp to 2 to see if that resolves anything before return appt. CX aso has issue with shallow ice. Checked and house has good water pressure. Ordering inlet valve, control and returning with pre-id parts. Cannot schedule at this time due to part availabiity; ordrng 1 W11524469 (control board) and 1 W11524655 (valve)"

"CX complaint is ice build up under bin. Inspected and verified. Found ice inside door on ice box and running down inside of ice bin door. Ordering IM, escutcheon. bin door and gasket. Cannot reschedule at this time; ordrng 1 WPW10553630 (escutcheon) and 1 W11658802 (ice maker) and 1 WPW10347087 (gasket) and 1 WPW10400825 (retainer) and 1 W11268536 (door-ice)"

came out to resolve the issues. disassembled the unit as needed. repalced the fan motor and tested operaton. heated unit up to 350. unit is running as designed.

CX complaint is door not level. Adjusted level as best as possible. Made sure floor was as level. Found rollers in back of unit to be defective and it has never been pulled out to discover issue. Both wheels have flat spots. Ordering 2 rollers. 4 in stock at Tribles. Cannot reschedule at this time; ordrng 2 67006434 (axle- roll)s

"cx complaint the unit is not cooling. checked the unit and found that the thermistor was out of range and that the brown wire on the harness was defective that supplies power to the heater. replaced thermistor and harness. removed ice and tested operation. unit is running as designed.; ordrng 1 w11546681 (harness ar vs), used 1 w11546681 (harness ar vs) from stock"

CX complaint is loud popping noise. Inspected/tested and could not verify complaint. CX also said convection fan not working in air fry which it was indeed working. CX stated that unit had not been used for over 24hrs and made a loud banging noise. Inspected MW above range but did not have outside venting so that is not the issue. I honestly feel that the CX is probably hearing something through her HVAC vent which is right near range. Unit is working properly. Job is complete

Got to the unit and i tested the sensors and is reading the harness is fine. The motor is hummin and slow to start and sometimes it justs hums i pushed it with my hand and the unit is spinning this is not a harness issue this is a motor issue. CX needs to be refunded for harness and senosr and shipping. 178.66 for harness and sensor. ORdering motor special order part. 10 yr warranty.; ordrng 1 W11448775 (Motor)

"Customer complaint unit is not freezing and the refrigerator is warm. I tested temps and refrigerator is in the 50s and the freezer is not even freezing. I check forst and the unit is not overfrosting and does not have frost patter only ice at the top. THe compressor is on and no frost pattern. Unit has a leak. SS is needed. Ordering compresor, evap, dryer and locring set.; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Lockring) and 1 W11504431 (Lockring) and 1 W11506619 (Lockring) and 1 W11109499 (drier-tube) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11566897 (Evaporator) and 1 W11504448 (coupler) and 1 W11506620 (coupler) and 1 lockring (lockring) and 1 W11506635 (Coupler)"

Installed new control and tested. Unit is back to normal operations.

cx complaint the unit is has a defective seal. checked the unit and found the seal tearing at the corner. replaced seal. also found that the airflow supplied to the unit is very poor and recommend them cleaning the vents out. cx agreed. unit is good to go.

cx complaint the unit is not cooling still like it should. checked the unit and found that the unit sealed system show signs of a restriciton. tried to clear restriciton with no luck. unit is restricted in the cap tube. calling techline on monday to resolve the issue.; saved tckt

"W11492867 evap 154.48WPW10143759 drier 19.10cx states unit still not cooling after repair. checked the unit and found that the temps inside are room temp. checked evap and found pitting in the insulation. also tested unit in test 4. compressor, 3 way valve, fan motors, etc. all working as designed. system has a leak in the evaporator. quoted cx for the repair. cx under impression ss is covered by manufacturer. i advised that i see nothing on entitlements and to try to call them first and see what they say. she agreed and stated if they do not cover it she will call us back to reschedule. let cx know we will not do anyting further until we here from manufacturer or from the cx. cx agreed."

Customer complaint units UI is not staying on and is turning on and off all the time. I removed the UI and found the unit had a loose connection. UI is not turning on anymore. I found the unit is not dispensing. I thawed the reservoir and the unit is dispensing water now. Unit is back to normal operations.

CX cancelled appt upon arrival. No services rendered. Job is complete

CX complaint is long dry times. Pulled entire unit apart and saw no defect in blower wheel nor motor. I did however find alot soaking wet lint completely clogging dryer vent and blower wheel. Showed to CX and suggested replacing venting. Cleaned out as best I could with my hand. And put unit back together. Unit itself is working properly and as designed. Job is complete

Installed new mag and tested. Unit is back to normal operations.

Intalled new hinges and lamp. Unit is back to normal operations.

CX complaint is stains and no water. Inspected/tested and found F8E1 and F5E4 codes. Unit is on well water and inlet valve is completely clogged. Also CX admitted to using some homemade recipe for laundry detergent. Inside of basket is caked with it and after looking under unit found oil everywhere from it destroying the gearcase. Explained to CX he cannot use this and has to use HE liquid detergent. Informed Ryan and andy of my findings and roughly what it would cost to fix unit and they do not want to proceed. Collected $120 SC fee from RAC by CC. Job is complete

Installed new ice maker and tested. Unit is back to normal operations.

"cx complaint the unit is not making ice. checked temps and 2 in freezer and 36 in fridge. tested ice maker and it passed but had an error code e5. tested vavle, ice box fan etc. unit should not have e5 with temp in freezer and all fans working. therefore, ordreing ice mkaer for a faulty thermistor on the unit. will erturn once the part comes in. i did unplug the unit to reset the unit as well.; ordrng 1 W11658802 (ice maker)"

Isntalled new door and fittings. Unit is back to normal operations.

Installed new ice door and tested. Unit is back to normal operations.

cx complaint unit not turning on. asked for proof of purchase and they just purchased the property at the begining of march and showed me a contract with a date of Febuary this year so i went ahead with service. checked the unit and found that the connection of the filter board had come loose. reseated the connection and the unit powered up. tested all functions. unit is good to go. did notice when pushing unit into outlet it was loose and i advised them to get that addressed. cx agreed.

"cx complaint unit has long pre heat times to her old oven and tone is not loud enough when preheated. inspected unit and checked for errros and had none, opened door and bottom of door is loose,screw came out. grabbed screw from v/s nd fixed and now is good. i then preheated oven and preheated to 350 good. cx said her cakes and stuff like that dont always cook right. manual does not show you how to offset temps. showed cx how to adjust temos and we set to plus25. unit is good to go; ordrng 1 WPW10031790 (screw SD V/S), used 1 WPW10031790 (screw SD V/S) from stock"

"replaced sump asm. tested unit, no leaks. unit is now working properly"

"CX complains unit will run for 3/4 hours and just continue running with no shut off. Unit shows no error codes, ran unit through diagnostic test, when unit starts to agitate unit powers down. inspected for any severed wires/ loose connections that would cause a short. No loose connections or severed wires found. Found control powering down when under load, replaced control with pre i.d part and retested unit. Unit now completes diagnostic cycle with no issues. Ran unit through empty cycle, unit ran through cycle with no issues. Unit is now working as designed. No further work needed."

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed."

"cx compalint f8e4 unit stopped, found tray full and leaking tto floor, found supply line back side leaking, red rubber hose which is to be replaced every 5 years used, removed hose and reattached, leak stopped, suggested replacing supply, cx to contact plumber , tested all ops ok"

"replaced lint screen, housing, grille and screws. tested unit. unit is now working properly"

cx comp unit will not heat inps unit found open tco tested unit working as desighned collcetd 120 sc 110 labor 41.34 part 15 ship 2.48 tax total collceted 288.82 cc

cx comp unit will not go threw cycles inps unit found obstruction in valve replaced valves tested unit working as desighned

"Upon ARrival, Was informed CX tried to cancel the appointment when she got call ahead but couldnt reach anyone.no work done no charges needed."

Inspected the unit. Found that the cx is saying that tge Lower Ice Maker is leaking Water / not making Ice. Checked the Lower Ice Maker. Found that the Fill port is Frozen again. Installed new Ice Maker because Fill Port is cracking. Called Whirlpool Ref. Per Whirlpool Techline the Valve could be leaking Water. Per Whirlpool Techline replace the Dual Water Valve = W11495416. Cx wants to see if Whirlpool would cover the cost of this. If the cx calls back order this Valve. Don't go without parts. (Any questions please check Sd Pictures)

Inspected the unit. Found that the cx is saying that the Microwave / Oven Combo keeps turning off / on. Unit has power. Ran Service Diagnostics on the unit. No error codes. Called Whirlpool Ref. Pre Heated the Oven to 350 Degrees. Unit reached 350 Degrees. While pre heating the Oven I used the Microwave. Microwave is heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

"i was able to access unit and replace the gearcase, slider, stator, rotor, washplate, clutch, spanner, screw. when placing gearcase screw in tub I found one screw failed. unit needs tub and screw to correct issue. advised cx tub ships to cx. once in cx will call and set up a return visit.; ordrng 1 WPW10249633 (screw) and 1 W11219115 (tub)"

"cx complaint lid latch and bezel not working. confirmed ocmplaint drove to parts place in norfolk to pick up latch that was not in bin. replaced bezel, latch, strike. reordering strike for v/s.; ordrng 1 W11457841 (strike jw vs), used 1 W11457841 (strike jw vs) from stock"

"Cs right door is loose, confirmed complaint. I found the hinge was not secured . Secured hinges and tested unit. Unit is now working properly."

CX complaint unit not working and gave error codes. Checked codes found:F9e1 drain issue F8e3 high water level Tested drain pump was unable to duplicate issue at this time advised could either be issue with pump control or harness. As CXs states it happens randomly.

"Replaced both parts per previous tech, diffuser opens and closes and coll air was entering RC. Unit checks good"

"Installed inverter, checked dispenser after installation. Found dispenser intermittently functional, found water and rust in auger assembley. Quoting cx for new auger motor, called and left message requesting that she call back if she would like to go ahead with the repair on it.; ordrng 1 W10822635 (motor)"

Arr at Cx and younger kid answered door and stated that there parents replaced the washer. Cancel appt.

"Checked unit was unable to locate smell, checked connectors Unable locate issue at this time."

"CX complaint left door higher, right door not closing properly. Inspected doors, found loose screws on right door lower hinge, and door too low. Tightened screws and made doors even. Unit good to go"

Arrived at the cx house. As I am here Refrigerator is being delivered for the cx. Cx said Whirlpool was supposed to reach out to us to cancel the appointment because unit is being replaced.

"Confirmed cx complaint unit frosting up in freezer. Unit freezer door gasket malformed, letting air pass into freezer. Reformed gasket, tested unit, unit working as designed."

Customer complaint unit is not spinning. I found a big conforter inside and when i spun the unit the unit would not turn. I looked under and the splutchs nut has backed out. I applied more locktite and tested unit is spinning. I adviced the cusotmer not to overload the unit and if they do to make sure they are using bulky sheets and deppwater to keep the agitator getting cought and causing the pulled to loosen the nut. Unit is back to normal operations.

"ck fnd units door falling when opening. fnd both hinges broke.. replaced hinges, unit cks ok.."

"Replaced part and cleared errors. Ran a test cycle, water pressure from apray arms ok, the lower spray arms turned and the unit worked as designed."

Customer complaint is at the unit is not making much ice stopped making ice completely. And it has ice formed on bottom of the left side evaporator behind the evaporator cover. Inspected unit customer had shells pulled out of the freezer. Customer said it's only made about two bags of lights in the last couple of weeks. Customers dates that it's almost doing the same thing that it was last time with the ice and water leaking from Phil tube down to evaporator and underneath of it. I'm expecting you and I can see a large chunk of lice of them the left side of the evaporator cover behind the evaporator cover. Only a couple trays of ice that haven't made. I removed evaporator cover and use my steamer to clear ice. The ice that's formed looks like it had been dripping down from a higher source to this bottom evaporator left side area and then freezing. So with the evaporator cover off I cycled the ice maker and dumped ice and cycled and filled with water. I called tech line and explained to them when I was having issues with. Tech line had me go over several tasks with the last one was water pressure at the door. Water pressure at the door is very slow I had 8 oz of water within 17 seconds or so which is very slow. I then remove the water filter in tested water dispenser again. Water pressure is much higher and I achieved 8 oz within 8 seconds. When pulling the filter out I found that it was an off-brand water filter not a every drop water filter. Customer stated that they just changed that water filter about 2 months ago or so. Because of lack of water pressure. I advise customer that they need to use every drop water filter and make sure that you're taking the proper steps. Customer understands. I left file number with customer.; O-emld tckt

CX complaint RANGE OVEN long sooldown fan times. Replaced control & had typeK probe reading oven cavity temps. Cancel Cancel Start to test display. Sensor is reading 90F when unit has not been tested for elements & oven light off. HVAC thermostat set to 78F. See SDpics with type K reading. Returning tech: LOOK - Tech must call techline > JJ; ordrng 1 LOOK (LOOK - Tech must call techline) and 1 W10833885 (oven sensor) and 1 W10915661 (panl-cntrl) and 1 W10813558 (bezel-knob set of 4) and 1 W11188445 (harness Main)

"cx complaint unit dripping from water dispenser, will slow down and stop dripping until they dispense water again. inspected unit and verified complaint. tried greasing connections but its still dripping. hairline crack in door waterline. ordering fz door. need 2nd tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 LW10904379 (fz door) and 1 LOOK (LOOK)"

CX complaint about unit causing buzzing sound on circuit breaker states when on agitation put unit on test mode error F7e0 Cx states he replaced circuit breaker panel & still sound appears checked amp draw 5.03 outlet polarized & grounded also dedicated called TL told him what I have done so far ask me for power to control 120vac confirmed told me to recommend to CX hire an electrician COLLECTED PAYMENT THRU OFFICE

CX complaint about unit humming loudly inspected tested on cycle load humming from high side tested heat & still working but noise to loud need parts for high side; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (cap)

FC/ RC Not cooling.. cleared all ice on FC Evap and vaccumed all water .. found heater harness connectors loose.. reattached and secured .. needs updated heater assembly and thermistor ..; ordrng 1 W11650662 (heater) and 1 W11650662 (thermisitor)

Installed new sump and tested unit. Job complete

"Units microfilter on sump failed and jammed up the sump motor .. unit gave f7e1 , f9e1 and f10e2 errors.. all components ohmed out within range and not shorted .. Unit needs new sump assembly.. Cx paid in full; ordrng 1 W11416362 (sump)"

"replaced the element unit cks ok.. the units upper adjusters have faulty wheel assy.. need parts...; ordrng 1 w11551430 (adjuster, right)"

"cx complaint the unit is not cooling. checked the unit and found that the temps were 50 in both sections. signs of a ss issue. will need to be addressed by a ss tech. ordering all major components and will return once the parts come in.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (filter drier) and 1 W11492867 (evaporator) and 2 W11462342 (leds ar vs)s and 1 W11462342 (led) and 1 sstech (ss tech), used 2 W11462342 (leds ar vs) from stock"

Customer complaint unit is leaking from the ice maker. The unit did not come with a ice maker and guys that drop the unit off installed the new ice maker and the fill tube was not installed correctly. I found the filltube not in the icemasker and water is going to the pan. REseated the fill tube unit is back to normal operations.

CX complaint is DW not draining. Inspected/tested and found installers had hooked drain line up to air gap and the air gap was blocked. Removed line from air gap and hooked directly to disposal. Replaced drain pump because it was hot. Unit is now working properly. Job is complete

"Replaced compressor, drier and installed process stub. Found no leak at RC evap. After replacement I pressure tested unit for 10mins with 140psi of nitrogen. No leaks and no pressure drop ar all. Vac'd unit down to 30in for 10mins. Filled with 6oz of R134a. Final low side pressure at FC was 2psi. High side was 145. Informed CX 24-36 hrs for unit to get to temps. Job is complete"

"CX complaint about FC building frost inspected seal looked fine notice that door was hitting bottom use washer fronm VS to raise closure apply mor silicone around liner also complaint about a gap on Rc's top right corner caused air to zipped in molded gasket to proper position apply sealer gum to back of gasket to properly meet gasket with liner use grease on hinges for smoother closing working properly; ordrng 1 350849 (grease FOR RESTOCK JH VS) and 1 212643 (sealer-gum FOR RESTOCK JH VS) and 1 WP488881 (washer FOR RESTOCK JH VS) and 1 W10841140 (adhesive FOR RESTOCK JH VS), used 1 350849 (grease FOR RESTOCK JH VS), 1 212643 (sealer gum FOR RESTOCK JH VS), 1 WP488881 (washer FOR RESTOCK JH VS), and 1 W10841140 (adhesive FOR RESTOCK JH VS) from stock"

"CX complaint touchscreen not responding F2E1 error.Confirmed F2E1 popping out on display. unable to run test mode, keys not responding. Connections on UI ok. Ordering control panel W11460598 (CBE). Collectede $120. Balance due $110; ordrng 1 W11460598 (control panel (CBE))"

cx complaint was unit would spark when the burners are being used confirmed issue when taking cook top off i seen live and dead bugs cx would need to call exterminator first and give us a call back

CX complaint about when she heat butter on mw accidentatly spill all over doors inspected seals looked fine explained how oven vents thru door offer to take doors apart to clean did that & CX cleaned glass working fine CX PIF THRU APP

"Customer complaint is that the unit is noisy in the spin cycle. Ran test cycle and the unit ran properly. Inspection of the drive system found evidence of belt slip on the motor pulley. Motor has the old plastic pulley, which was known to cause this issue. Motor and belt replaced and unit retested. Unit is working properly. Old parts left with customer."

"CX complant. Dishes not clean. Prior diagnosis found unit needs sump assembly. Installed sump assembly and tested unit. Working as designed, Job completed, RB"

"CX coomplant. Water leaking. Prior diagnosis found unit needs filter head and door gasket . Installed and tested unit, Working as designed. Job completed, RB"

"arrived to replace RH rc door gasket. found wrong gasket in box, pic saved. part# on box is correct but has a fz door gasket in box instead. reordering gasket. inspect gasket before sending out. call cx to schedule return visit once we have correct gasket; ordrng 1 W10917313 (rc door gasket(REORDER)) and 1 LOOK (LOOK)"

replaced fz led and tightened fz handle. tested unit. unit is now working properly

washer knocking while in cycle rear left leg not down all the way unit unlevel leveled still making a noise but not knocking removed stator oil stator and near drain pump vertical movement in gearcase ordering gear case and clutch; ordrng 1 W11449841 (gearcae) and 1 W10734521 (clutch)

dishwasher upper rack front wheels right and left nolonger connected installed new adjuster kit rack now supported and staying in place

"CX complaint is no cool and PO on screen. At time of appt the unit was working properly. Temps are in range, unit making ice and water and all lights working. Evap fans, condenser fans and compressor all working. CX stated it happened twice where entire unit shut off but they unplug it and it works fine. Charged CX $120 for SC which was paid by check#207. Unit is working properly. Job is complete"

"cx complaint buzzing noise when using micro, found noise from micro cooling fan vibrating base panel, pressing on door silences it for a while but noise returns, ordering fan assy and foam padding; ordrng 1 W11344874 (micro blower fan) and 1 12002793 (tape- foam)"

"cx complaint RF taking to long to loight, known issue, replaced burner head , twisted to left and resecured per tech line, now 1-2 spark ignition, tested all ops ok"

Per previous tech I was able to access and replace the motor. I then tested the unit and found that it is now functioniong as intended. Job complete

"CX complant. Fridge pushed in. Inspected unit and found fridge pushed into the cabinet cutout so much so that the doors dont open fully. Rolled unit out enough so doors open without hitting countertop , Screwed feet down to stop unit from rolling. Job completed, RB"

the system was already open when i arrived at the filter. the unit does have a temporary valve on the suction line of the compressor. replaced the parts and vacuummed down the system. filled to weight and checked for leaks. ran test 4 and step 4 the low side pressure is 10psi and high side pressure is 150psi with a full frost pattern over the evaporator. step 5 low side pressure is 10 and high side pressure is 165psi. step 1 is equilizing to 40psi. the unit is cooling good

CX COMPLAINT THE WASHER DOESN'T FILL OR WASH FOUND LINE FUSE AND FOUND BROKEN WIRES IN THE LID SWITCH ASSY. REPLACED THE LID SWITCH ASSY AND FUSE.$355.99

"cx complaint no operation, checked unit found encoder buttom no connecting to panel, seated encoder properly, calibrated, tested, unit working as designed."