Service History 407 - VIA Appliance

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Washington, DC 20005

Samuel R.

Job Details: 07/06/2023

replaced sump and tested unit.now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, MD 20740

Brian F.

Job Details: 07/06/2023

"Cx states unit leaking from bottom, inspected, found hole in outer tub, also found gearcase shaft loose causing play in agitator. Ordering outer tub and gearcase.; ordrng 1 W10371566 (tub) and 1 W11454372 (gearcase)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Washington, DC 20001

Samuel R.

Job Details: 07/06/2023

cx complaint gaslets are ripping apart.inspected unit and found both gaskets torn.replaced both rc door gaslets.unit is sealing proeprly.advised cx to minimize use for 24hrs to finsh molding into shape.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22601

Ezra M.

Job Details: 07/06/2023

"installed valves, water working, also advised cust to have water pressure checked as it's a little low."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Bear, DE 19701

Taylor F.

Job Details: 07/06/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice maker had 120VAC but not responding. Replaced the ice maker from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Great Falls, VA 22066

Simon

Job Details: 07/06/2023

"CX compalints DW not starting.inspected unit .replaced control,UIAND panel .unit tested .UNIT works as designed.SZ"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/06/2023

complaint frost in freezer and moisture on mullion checked seals caled tech tested temp on freezer went from 38 f to 13 f while on line with tech support advise if door was left slightly one frost could form and cause weak cooling evap coils even frost pattern 38 f set to fridge 40f on thermocoiupler box under icemaker found if top drawer was opened and not fully closed box would drag on icemaker informed customer

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Midlothian, VA 23114

Joseph D.

Job Details: 07/06/2023

Found grey coupler to drain hose in improper orientation causing intermittent slow drain errors. Unit now working peoperly. Unit will need mounts to hold it straight in cabinet; ordrng 2 WP8269145 (Mount)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Monrovia, MD 21770

Ricardo S.

Job Details: 07/06/2023

Replaced door. unit cks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2023

cx showed me the liner in the freezer has a crack on top of the shelf for the bottom drawer. the spray foam does not go to the ends so the shelf has just been sitting on the liner itself as to why the liner cracked. tried to repair the liner as best as possible. cx was still concered so contacted techline and spoke with a chris. the unit is not servicable tech informed me and is outside of the manufacturers warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/06/2023

"customer stated that the unit was freezing in the ff section and making a rumbling noise... verified issue, fnd damper motor loud and sticking open... need part...; ordrng 1 W11236851 (diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Palmyra, PA 17078

Cody H.

Job Details: 07/06/2023

"CX complains unit is not cooling in both sections, cx had unit unplugged for 30 mins and unit still would not cool. Unit was unplugged on arrival. Plugged unit in and unit began forming a frost pattern on the bottom 3 rungs of the evap. Found unit heater wire was dislodged. called tradecare who said unit does not fall under service pointer and would not be covered. Quoted cx for repair to which they declined at this time. CX paid service fee with card. No further work needed unless CX agrees to pay for further service. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/06/2023

last vist called tech line sugguested venturi assy tube replaced venturi and burner head and cap tested all burners working

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Rosedale, MD 21237

Emmanuel R.

Job Details: 07/06/2023

Upon arrival I started taking unit apart but accidently dropped the tub on my drill and crakced the outer tub. Needs to reorder part.; ordrng 1 W11219115 (outer tub)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dallastown, PA 17313

Justin L.

Job Details: 07/06/2023

As per previous tech was able to access unit and replace parts. Ran calibration and auto test with no issue. Checked for error and none. Checked system info and found no MS saved. Plugged old control into UI to attempt to transfer and nothing. Contacted techline and spoke to Liam. Unit is unrepairable. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pikesville, MD 21208

Brian R.

Job Details: 07/06/2023

came out and replaced parts and checked over unit. cx still has unit packed and both sensors blocked. went over unit and advised those need to clear at all times so unit can cool and perform like it should. he has door switches tapped down so ligts were off as well. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Montgomery Village, MD 20886

Julian H.

Job Details: 07/06/2023

"CX complaint about unit overfrosting on FC 7 not cooling on RC found that door is barely making contact with FC liner use washer from VS to fix height also evap drain was clogged causing ice build up & block air channels affecting air flow thru RC defrosted with steamer & working; ordrng 1 WP489467 (washer FOR RESTOCK JH VS), used 1 WP489467 (WASHER FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Gambrills, MD 21054

Alexander D.

Job Details: 07/06/2023

"cx complaint condensation on top of fz door again. inspected unit and verified complaint. rc door gaskets and mullion are dry, mullion feels warm. fz gasket is sealing all the way around and theres suction on the door. evap fan is running good, no overfrosting at all. all service tests pass. issue must be defective insulation inside door. ordering fz door. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W11104482 (fz door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Alexandria, VA 22302

Davonte

Job Details: 07/06/2023

"cx complained thast rc wasnt cooling as it should confiurmed cx complaint. could see evap cover was frosted over. used steamer to defrost ice, but unable to use part because it was defective. reodering evap cover, will use control on next visit if needed. cx paid for service call and parts. will pay labor on return visit; ordrng 1 W11167902 (rc evap cover)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/06/2023

Dispenser drawer replaced and tested. Drawer no longer comes out without stopping. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Brian R.

Job Details: 07/06/2023

replaced part and checked over unit. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Parkton, MD 21120

Drew B.

Job Details: 07/06/2023

cx complaint that unit is making loud clanking and clulnking noises.. i ran and found no codes and also found no adnormal noise coming from unit.. they are hearing the drain hose slam the back of the unit when spinning.. unit is functional and checks good operational wise...

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Warrenton, VA 20187

Tanner B.

Job Details: 07/06/2023

Unit needs evap cover for the rc evap..; ordrng 1 W11395641 (evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Vint Hill Farms, VA 20187

Tanner B.

Job Details: 07/06/2023

Apllied heat to top of fc door seal to get it to adhere to cabinet . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Manassas, VA 20109

Tanner B.

Job Details: 07/06/2023

"Replaced front panel , tested unit . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Barhamsville, VA 23011

Orbie

Job Details: 07/06/2023

replaced dispenser. secured drain tube. tested unit. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Silver Spring, MD 20903

Brian F.

Job Details: 07/06/2023

"Cx states FC door gasket loose, inspected and confirmed. Reinstalled gasket, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Barhamsville, VA 23011

Orbie

Job Details: 07/06/2023

cx complaint unit not making ice. upon arrival abundant amount of ice has been made. advised cx to monitor operation and to call back if production dwindles. unit currently appears to be working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Martinsburg, WV 25403

Ezra M.

Job Details: 07/06/2023

"not heating, found bake element failed, will need new element. cust owes 120 labor on return. per cust request, left door off for cleaning purposes.; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/06/2023

"customer replaced the filter with the correct filter, removed ice from im fill line, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Keedysville, MD 21756

Ricardo S.

Job Details: 07/06/2023

"Cx complains that the unit not heating at all, inspected unit .. power cks ok 240vac,, fuses cks ok but the heater is bad, replaced part, reset power, unit tested and dryer works fine"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Boonsboro, MD 21713

Ricardo S.

Job Details: 07/06/2023

"Replaced parts, unit tested and dryer works fine"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Daniel J.

Job Details: 07/06/2023

per notes removed old bulb replaced with new bulb tested and confirmed light going on and off when door closed/opened confirmed unit is heating

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/06/2023

"Suspension, gearcase, slider, and clutch replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL WASHER

Model LTE6234DQ3

Near Fredericksburg, VA 22401

Robert W.

Job Details: 07/06/2023

CX Complaint is the unit isnt washing. Inspected unit and found unit is getting good power but when cycle is selected unit will just fill if selector is on spin unit still fills. Ordering Timer; ordrng 1 WP3948357 (Timer)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Poquoson, VA 23662

Carl A.

Job Details: 07/06/2023

"cx complaint of unit not startng or going from start to finish in a short time,checked unit to find the following error codes,F7E4,F6E3,F1E2,F3E3 checked unit to find that the slider had failed and unit needs slider ,replaced slider tested and calibrated unit works as designed break down as follows 1/W10734521,slider service call break down as follows service call 120.00parts 19.94shipping 15.00labor 110.00sub total 264.94tax 1.20grand total 266.1"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Martinsburg, WV 25405

Ezra M.

Job Details: 07/06/2023

"no cooling at all. compressor running, extremely hot to touch. suspect leak at ff evap. ordering compressor, evaporator, filter dryer and process stub.; ordrng 1 W11492867 (fresh food evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WP978025 (valve) and 1 W11506635 (process stub)"

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Perry Hall, MD 21128

Neil H.

Job Details: 07/06/2023

REPLACED BOTH THE BAKE ELEMENTS UNIT TESTED GOOD $150 COLLECTED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Chesapeake, VA 23320

Austin D.

Job Details: 07/06/2023

"checked unit and found noise is only being made if i push on the unit so that it is not level. therefore, i went ahead and added shims to the back right foot to level out the unit and not allow it to wobble back and forth. now the noise is not made. contqcted techline to document."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bristow, VA 20136

Tanner B.

Job Details: 07/06/2023

"CX Concern the lower arm melted , found the clips that secure arm failed. replaced arm and tested unit. no errors and heater cuts off .. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX00

Near Lititz, PA 17543

Justin L.

Job Details: 07/06/2023

Cx complaint water coming from freezer. Was able to access unit and found clogged drain tube. Cleared and tested unit now checks good. Collected for service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Norfolk, VA 23502

Austin D.

Job Details: 07/06/2023

cannot locate the unit. they have over 4 locations in the back that appliances are stored as of right now. no where did i locate this unit. they have a bunch of units that need to be fixed and brand new units all mixed together. the manager showed me all the places the unit may be at. could not lcoate the unit. advised them to locate it and call us back.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near ,

Brian R.

Job Details: 07/06/2023

cx complaint is unit is working and running like it should just bar goes up and wont come down. says he has to put arm down and it makes ice till bar gets stuck up again on ice maker. also said back of ice bin gets all ice frozen together like something is leaking and just in the back. units making ice and back wall has a ice ice spot running down side under icemaker. checked unit and will order fill tube as well as replace ice maker. end of tube could have a hairline crack and leaking water down. will clear ice as well on return. office will schedule.; ordrng 1 WPW10601149 (Fill Tube) and 1 4317943 (Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/06/2023

Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and bin tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Robert L.

Job Details: 07/06/2023

"LEDs not sent since pre-d,(issue in parts warehouse), spoke with cx needs updated LED and icemaker extention, ordering extention and reordering LEDs(spoke to SG)...cx requested 1st call Weds 7/12; ordrng 4 w11632139 (3 dot LED (set of 3))s and 1 W11215550 (extension (pre-id))"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/06/2023

Cx Complaint is they cant get unit to start. Inspected unit and found unit is getting good power everything is good found the timer has failed causing knob to fail. Ordering Timer and knob; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Virginia Beach, VA 23454

Branden R.

Job Details: 07/06/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/06/2023

"cx complaint unit not cooling , checked unit and found in test 3 fans running as designed but damper is not opening to allow cold air into fridge. Ordering parts for repair. all temps checked good and all other test checked good found damper will need to be replaced for repair .; ordrng 1 WPW10479155 (damper)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Julian H.

Job Details: 07/06/2023

GOT HERE CX states after repair still not cooling well & not making ice checked temps on arrival FC8* RC42* icebox18* checked fans looked fine went to check frost pattern RC looked fine when I checked Fc found frost formatin on evap cover removed cover thermistor not attached properly to suction line replaced asm also checked thermistor resistance 13.8ko replaced control to recognized sensors & working documented MUST WAIT 24 HRS FOR UNIT TO COOL DOWN 48 HRS TO SEE ICE

We serviced a

WHIRLPOOL DRYER

Model MED7230HC1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 07/06/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Orange, VA 22960

Eric F.

Job Details: 07/06/2023

"Confirmed cx complaint F1E5 error, failed inverter. Unit runs for 15 seconds and cuts off on microwave. Ordering inverter fuse and microwave acu, unit is double stack and will require a second technician to help me remove and safely service unit.; ordrng 1 W11578579 (inverter) and 1 W11188752 (fuse) and 1 W11325603 (Microwave acu)"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Bowie, MD 20715

Alexander D.

Job Details: 07/06/2023

replaced element. tested unit. unit is now working properly. cx paid remaining balance of 110.00 labor with cash

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Arlington, VA 22203

Jason A.

Job Details: 07/06/2023

CX complaint RANGE cooktop burners spark. Verified complaint FL FR 2LR RR are sparking after flame is lit. Checked burners & caps & electrodes. Left CX with a quote > JJ; ordrng 1 WPW10475147 (SPARK MODULE $262.06 ) and 2 WPW10116108 (RE-IGNITOR $60.16)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mattaponi, VA 23110

Orbie

Job Details: 07/06/2023

replaced water valve. tested icemaker. valve actuated and filled icemaker as designed. advised cx to monitor operation and verify unit working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Joppatowne, MD 21085

Neil H.

Job Details: 07/06/2023

REPLACED THE I/M TESTED IN DIA PASSED 57 TESTED 19N HEATER THAN 45 FILL UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Myersville, MD 21773

Ricardo S.

Job Details: 07/06/2023

"Replaced parts, unit tested, the spin cycle cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Poquoson, VA 23662

Carl A.

Job Details: 07/06/2023

"cx complaint of unit not turning on and drainnig,checked unit to find the following errror codes F6E4,F8E2,found drain pump to be open replaced pump,also advise cx they will need an electrician as power coming to unit is not corrected and need to be corrected in order for unit to work ."

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Chester, VA 23836

Chris B.

Job Details: 07/06/2023

cx comp unit would not cool and is now working as desighned a unit is in non temp control garage little sweet on rear of unit founf unit to be at -9 degrees called tech line spoke with rob stated unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 07/06/2023

"CX Complaint is the unit isnt spinning. Inspected unit and found error for shifter ohm out shifter its ohming 2,200ohm in range just on the low side ran diag and unit didnt agitate can hear actuator just clicking basket is free spinning. Ordering Belt splutch and actuator; ordrng 1 W11481722 (Actuator) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS00

Near Rockville, MD 20850

Roberto I.

Job Details: 07/06/2023

"CX complaint water leak.Removed toe kick, found no signs of leak. No leak from icemaker, ice dispenser door sealing ok. Found clogged evap drain and water leaking trough the door. Defrosted/unclogged drain. Unit good to go. Collected $120 with check"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM00

Near Ocean View, DE 19970

Michael E.

Job Details: 07/06/2023

CX complaint: MW not working every time and interior light stays on sometimes. Tested and verified complaint. I found that the door was being closed so lightly that it was not triggering the door switch. Went over door switches and not to close too lightly. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Ocean View, DE 19970

Michael E.

Job Details: 07/06/2023

CX complaint: warm in FC. Tested and verified complaint. 18 degrees in FC. FC thermistor tested at 5.16 kolms at 65 degrees which is off by 12+ degrees. Damper is working properly. Good frost pattern on evap. RC temp is correct. Ordering evap motor with harness and control (*just in case). Cannot reschedule edue to only 1 left on system; ordrng 1 W11224256 (control) and 1 W11578030 (fan motor with evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Selbyville, DE 19975

Michael E.

Job Details: 07/06/2023

"CX complaint: water freezing in FC. Tested and verified complaint. I found IM inlet tube was not fully into fill trough. I corrected the water inlet, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Great Falls, VA 22066

Simon

Job Details: 07/06/2023

CX complaints DW control panel not responding .inspected unit replace display control..checks and tested unit .UNIT works as designed.SZ

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Falling Waters, WV 25419

Ken M.

Job Details: 07/06/2023

"Customer complaint is that the ice maker is leaking again. Fill tube removed and inspected and found no boviosu source of the leak. Fill line, tube, and extension replaced and icxe maker cycled. Did not see the ice maker or fill area leak. Customer to monitor for any further issues."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Seven Corners, VA 22044

Jason A.

Job Details: 07/06/2023

CX complaint DW middle rack falls. Installed adjuster kit & test for proper operation. Ran test wash. NO LEAKS. Tighten loose handle > JJ

We serviced a

KITCHENAID FREEZER

Model KRFF507HBL00

Near Sterling, VA 20165

Richard B.

Job Details: 07/06/2023

"CX complant. LIght out. Prior diagnosis found unit needs chrome led . Installed and tested unit. Lights working as designed. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Rockville, MD 20850

Roberto I.

Job Details: 07/06/2023

Replaced parts and ran a 350F bake cycle. The unit preheated a d worked as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Centreville, VA 20120

Daniel J.

Job Details: 07/06/2023

support clip inside microwave failed no longer supporting element ordering support clip none in stock; ordrng 1 W10909479 (support clip)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Reading, PA 19609

Cody H.

Job Details: 07/06/2023

"CX complains unit is still taking multiple cycles to dry clothing. Unit is heating, rotating and has good air flow. Was able to clear air vents from debris. Element reads 9.6 ohms and is not shorting to cabinet, fuses all read o.o ohms, and thermostat reads good. Unit is heating up to 158*F and shutting off but turns back on at 135*F. Found high limit thermostat was not allowing proper function of element and moisture sensor was reading O.L. ordered both parts to be used on return visit.; ordrng 1 WP3977767 (high limit) and 1 W10853313 (moisture)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/06/2023

replaced bowed cooktop

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Parkton, MD 21120

Drew B.

Job Details: 07/06/2023

took pic and left long box of part on the bench next to the driveway wopnt fit in mailboz and mailbox is not in frton of house.. wanted to leave at the cx place not at end of road

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KBCS24RSBS04

Near Arlington, VA 22204

Davonte

Job Details: 07/06/2023

"installed new bi metal, have to order plexi glass for door. spoke to the office about it. will collect labor fee once plexi glass is installed.; saved tckt"

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NFRTS0

Near Chantilly, VA 20151

Demonte S.

Job Details: 07/06/2023

Inspected the unit. Found that the cx is saying that the Ice Maker will not make Ice. Ice Maker is continuously running. Checked the Drain Pump / Recirculation Pump. Both pumps are working. Water Valve is filling the Water Reservoir to slow and pump's doesn't have enough Water to Circulate the Water through the Water Reservoir. Gave the cx the price to service the Water Valve. Cx wants to think about the repair. Gave cx a 30 Warranty on the Service Call to think about repairs. Cx is thinking about replacing the unit. Cx paid in full for the Service Call Only. If the cx calls back order the Water Valve = WPW10217917. Don't go without parts.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/06/2023

customer complaint unit not draining confirmed complaint found unit filled with suds diverter in the actuator not functioning properly unit not always dispensing and sometimes over dispensing detergent causing water level issues drain checks properly; ordrng 1 WPW10352973 (Diverter) and 1 WP8540282 (Screw) and 1 WP8183184 (Cam) and 1 WP8183183 (Lever)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Bristow, VA 20136

Tanner B.

Job Details: 07/06/2023

"Found main harness wire at heater relay on control burrnt , needs harness, acu , heater and fuses; ordrng 1 W11664629 (harness) and 1 WP3387747 (heater) and 1 280148 (tco kit)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Woodstock, MD 21163

Justin S.

Job Details: 07/06/2023

cx says the unit is not starting a cycle. found a f5e3(lock) f5e1(lock) f5e2f(lock) 2e1(key) error codes in memory. ran the diagnostic and the unit is fillimg draining spins and agitates. no error codes after. ran the calibration. started a cycle and the unit is locking the lid draining and filling and agitating good. started a drain and spin cycle and the unit is spinning good. started another normal cycle and still good. every time its locking the lid. cannot duplicate problem

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Jarrettsville, MD 21084

Drew B.

Job Details: 07/06/2023

Cx complaint that unit is not making but little slithers of ice. i found the tube to be frozen and the water to barely make it to the icemaker.. will need the valve and fill tube for repair and will operate moving forward. call to rechd with cx.; ordrng 1 W11548535 (VALVE) and 1 W11415785 (TUBE)

We serviced a

WHIRLPOOL WASHER

Model mhwe300vw00

Near Manchester, MD 21102

Drew B.

Job Details: 07/06/2023

cx complaint that unit is getting f21 and not draining i removed all water and foudn the unit to have the unit have a sock in the filter housing. i removed and still the pump huims and wont turn over causing the pump to not push out water they paid the 120.00 service via card and will think about next steps of repair. ..

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/06/2023

"installed parts, unit cks ok..; ordrng 1 w11412291 (drain pump) and 1 look/look (look/look), used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sterling, VA 20165

Richard B.

Job Details: 07/06/2023

"CX complant. Washer dosent spin. Inspected unit and found basket spreed fault , motor and stuck button error codes , Ran a calibration cycle and unit would not spin at all. Ordering control , motor , actuator and capacitor . Further work needed. RB; ordrng 1 W11608056 (control) and 1 W11481722 (actuater) and 1 W11428524 (cap) and 1 W11497303 (motor)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 07/06/2023

cx complaint is the unit failing to heat during the cycle. cx said unit will shut off and cool down when in use. i checked for codes and found F6E4 saved 5 times. found all connections are secure on control and UI. orderign console and marking control for use on return.; ordrng 1 W11600355 (user interface)

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES0

Near Clinton, MD 20735

Shane B.

Job Details: 07/06/2023

"cx complaint is the right front and middle burner not igniting. confirmed complaint. cleaned them and RF started working a little better but still takes a while. middle burner only lights a small part. both are getting gas and spark. ordering burner heads, caps and new screws. schedule when appoved.; ordrng 1 WPW10515454 (burnr-head) and 1 WPW10515455 (burnr-head) and 1 WPW10183374 (cap-burner) and 4 WP8273062 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Arlington, VA 22203

Jason A.

Job Details: 07/06/2023

CX complaint FRIDGE NO COOL. Test unit Compressor runs but loud & pulls over 8A then start device clicks off. Replaced compressor & install couplers & drier. Check for leaks & run vac. Filled 1.7 OZ R600. Good running & equalise pressures. Draws 0.9A & unit is beginning to cool > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisa, VA 23093

Eric F.

Job Details: 07/06/2023

"Installed inlet, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/06/2023

Cx complaint unit is not working properly inspected unit removed and replaced the evaporator and compressor filled with 5.50 oz tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL ICE MAKER

Model WRQA59CNKZ

Near Laurel, MD 20723

Robert L.

Job Details: 07/06/2023

"installed updated icemkaer, fill tube and valve per TSP, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Broadlands, VA 20148

Ricky E.

Job Details: 07/06/2023

unit has a shorted or out of range ff evap thermister and cracked pan.. the harness assy that contains the thermister has been removed from parts lookup on service matters... customer to replace the unit...

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Bear, DE 19701

Taylor F.

Job Details: 07/06/2023

Cx complaint is unit spins as soon as it turns on. Tested inspected and verifed complaint. Found the actuator defective from trying to shift while spinning. Also found the main control to be defective causing the motor to stick on. Cx had a lightning strike and thats when the unit stopped working. Quoted cx for repair of control and actuator which they declined. Cx paid SC by CC. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, DC 20002

Leon

Job Details: 07/06/2023

"cx complaint unit was making grinding or clicking noise again, put unit in diag mode and tried recreate sound, cx said she did not hear it and all she heard was the cam dropping. put heavy bath mats in unit and placed it in quick wash and still wasn't able to get the noise. went over basic usage of cycles to use unit properly, cx said she will record and call back if it happens again"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/06/2023

Found units pressure hose not seated to board. Reseated hose and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ocean View, DE 19970

Frederick R.

Job Details: 07/06/2023

Arrived at CX and went to replace gaskets and wrong parts were ordered. Reorderfing proper gaskets. 8 in stock. AIG contract so cannot reschedule; ordrng 2 W10830162 (gasket-fip)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Silver Spring, MD 20901

Brian F.

Job Details: 07/06/2023

"Cx states unit won't stop making ice, inspected and confirmed, found ice maker bail arm loose, reinstalled bail arm, tested, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/06/2023

CX COMPLAINT UNIT WAS MAKING NOISE FOUND THE NOISE WAS THE VENT BEHIND UNIT TO OUTSIDE VIBRATING LOUD BROUGHT UNIT FORWARD AND TESTED NOISE GONE

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Richard B.

Job Details: 07/06/2023

"CX complant. Light not working . Prior diagnosis found unit needs hinges , bulb , bulb holder bushing and inner door. Installed all and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Rockville, MD 20851

Roberto I.

Job Details: 07/06/2023

Replaced all ther parts and ran a trst cycle. The unit worked as designed and didn't leak.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near ,

Ken M.

Job Details: 07/06/2023

"Control and harnes replaced and unit tested on bake cycle to 350. Unit preheated for about 2 minutes, then completely shut off. Confirmed complete loss of power to the unit. Checked element resistances and both bake and broil have continuity to the frame in the Mohm range. Unit is on a Leviton 50A GFCI breaker that is tripped and indicating a ground fault. Breaker reset. Per SP W11490386, replacing bake and broil elements for startup leakage current.; ordrng 1 W10856603 (elmnt-brol) and 1 WP9755770 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Kearneysville, WV 25430

Ezra M.

Job Details: 07/06/2023

"replaced and cycled ice maker, releveled unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Berryville, VA 22611

Ezra M.

Job Details: 07/06/2023

"no ice, found ice level sensing arm stuck/not moving. replaced ice maker, cycled and filled normally"

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