We serviced a
JENNAIR RANGE
Model JGCP636HL00
Near Bumpass, VA 23024
Thomas B.
Job Details:
07/07/2023
Cx complaint unit is not working properly inspected unit found left rear burner valve aHas failed ordering new manifold; ordrng 1 W11336703 (Manifold left)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/07/2023
"Isolated rc and no leaking at 120psi. Isolat3d fc and unit leaked nitro profusely. Orderong fc evap for return. Blew out both loops with nitro so i can install eva0,vacuum, and charge on return.; ordrng 1 WPW10608485 (Fc evap)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20017
Brian F.
Job Details:
07/07/2023
"Installed new sump assembly, ran service test, drain and wash motor running properly, test completed with no errors. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Washington, DC 20008
Sherwood
Job Details:
07/07/2023
cx complaint unit not cooling. i arrived and did confirm compressor not coming on. called tl and checked voltafge at inverter and its getting the 120v but not getting the 6vdc from control. tL advised me to order control kit and evap fan motor to fix issue. there is also a service pointer for this issue. cx owes labor on return; ordrng 1 W10802701 (control kit) and 1 W10822580 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bowie, MD 20715
Shawn D.
Job Details:
07/07/2023
"cx complaint fridge not making ice in top icemaker. inspected fridge temps are good, icebox fan working fine. ran diagnostics test 15 checks good. test 56 shows E2 eror code. ran test 57 icemaker found home position. unplugged fridge, cleared E2 error code, ran test 57 again and found home again. 56 now shows E0 no error codes and test 45 filled icemaker with water. told cx to keep an eye on icemaker works due to icemaker being on backorder. unit is good to go"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Bowie, MD 20721
Shawn D.
Job Details:
07/07/2023
"cx complaint timer tone not loud enough. inspected and confirmed complaint. cx says it is still not loud enough old kitchenaid oven was much louder. changed volume to high, explained to cx this is simply how the unit is designed. checked for error codes found none. ran diagnostic everything is working great. unit good to go"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Crozet, VA 22932
Kyle A.
Job Details:
07/07/2023
Cx complaint of unit not accepting input. Did confirm and cycles power. Unit is now as designed.
We serviced a
JENN-AIR OVEN
Model JJW2827LM00
Near Burtonsville, MD 20866
Emmanuel R.
Job Details:
07/07/2023
"Inspected trims with customer and we found one with a deep scratch chipped paint and the other one with mutliple blemishes ,her old trima look better . Reordering trims.; ordrng 2 w11597416 (trims)s"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508HPS01
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
07/07/2023
"Replaced parts, also i replaced the water filter.. now the water pressure is good. unit cks ok"
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Toano, VA 23168
Orbie
Job Details:
07/07/2023
cx complaint unit making noise. verified complaint. found idler pulley and rollers seized. used dryer repair kit to replace parts. unit is working as designed.; ordrng 1 4392067 (dryer repair kit oa/vs)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hampton, VA 23665
Lucas R.
Job Details:
07/07/2023
"cx complaint weird noise, unit not spinning, checked unit found drive but not engaging washplate, replaced hub, calibrated, tested, unit working as designed.; ordrng 1 W10528947 (drive hub kit lr/vs), used 1 W10528947 (hub lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Brookeville, MD 20833
Julian H.
Job Details:
07/07/2023
CX complaint about valve chattering replaced valve & filter housing from preid still making sound housig advised by TL reduce water pressure from supply & noise stopped will need regulator & pex line QUOTE CX DECIDED TO THINK ABOUT IT COLLECTED $120 THRU APP; ordrng 1 W10786952 (regulator valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Baltimore, MD 21207
Justin S.
Job Details:
07/07/2023
cx says the unit is making a lot of noise in cycle. the unit is making a lot of noise in agitate and spin. found the cam has a lot of movement in it. the brearings in the gearcase are out. cam has been rubbing the plastics down. suspension bounces back good. the unit needs the gearcase; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
07/07/2023
customer stated that the unit wasnt draining and was shutting off before the end of the cycle... verified issue and fnd units pump overheating.. the unit will need the drain pump...; ordrng 1 w11462456 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
07/07/2023
"Cx complaint unit wasn't washing clothes and making clicking noise. Entered diag and fouynd error code F7E4 basket re-engagement fault. Ran test and unit didn't agitate or spin. While draining, the pump would makle clicking noise but all water would drain. Replaced actuator and capacitor using pre-id parts, removed and found the check valve in drain pump stuck causing the clicking noise, ran test and unit completed test without anymore issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Olney, MD 20832
Julian H.
Job Details:
07/07/2023
replaced parts & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Brentwood, MD 20722
Brian F.
Job Details:
07/07/2023
"Cx states fridge door not sealing, inspected and confirmed. Installed new RC door, tested, unit is now working properly. Scheduled door pickup for 7/13."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Silver Spring, MD 20906
Julian H.
Job Details:
07/07/2023
CX complaint about unit not drying well & having a leak found leak from drain hose not attached properly tightened clamp no error codes on system related to not heat connections are tight CX is using rinse aid went to menu & adjusted qty to 5 show her how to do this unit circulating properly unit working as designed now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
07/07/2023
CX TOLD ME WHEN I ARRIVED THAT UNIT IS WORKING NOW NO ISSUE BUT FOR A TIME UNIT WASN'T MAKING ICE FOUND NO ISSUES I COULD SEE AND BIN IS FULL
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
07/07/2023
Per previous tech I was able to access and repalce the control slide. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Manheim, PA 17545
Cody H.
Job Details:
07/07/2023
"CX complains unit is leaving clothing soaked and wont run cycle. unit shows f2e1 and f8e1. Ran unit through diagnostic test, unit cold water is barely coming into unit. found unit cold water valve to be clogged with sediment. Unit will need valve replace for repair. will use valve on return after cx has a debris solution in place to not clog new valve. Unit is also making a slight grinding noise when spinning, unit will need actuator and splutch for return. See sticky note for updated contact number.; ordrng 1 w10721967 (splutch)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Millersville, MD 21108
Israel R.
Job Details:
07/07/2023
Installed new switch harness unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20147
Ricky E.
Job Details:
07/07/2023
customer stated that the only cycle that anything will spin on is bulky. ckd for errors in diag but fnd no errors stored.. ran a spin cycle and the unit ran spin with no issues...; ordrng 1 W11319991 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Newark, DE 19711
Taylor F.
Job Details:
07/07/2023
Cx complaint is unit to warm in the RC and to cold in the FC. Tested inspected and verifed complaint. Found the RC to be 60 degrees and the FC to be -15. Unit is in a garage that is not conditioned and is not designed to be in this enviroment. Unit can not keep up and is constantly running trying to cool the RC. Unit is working as designed if it was in a conditioned space. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/07/2023
Replaceed part. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
07/07/2023
"Cx complains that the led lights not working also the water dispenser not working properly, the ice works but not dispensing water, inspected unit, and found a broklen wires on deli drawer, also the wires and switch on dispenser are bad, order parts; ordrng 1 W11087492 (switch) and 1 W11238426 (harns-wire)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Yorktown, VA 23693
Lucas R.
Job Details:
07/07/2023
"cx complaint upper oven not heating, checked unit found open ignitor, replaced ignitor, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20176
Ricky E.
Job Details:
07/07/2023
"customer stated that the upper rack had wheel issues... verified issue and replaced the adjusters with the update kit, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Berlin, MD 21811
Michael E.
Job Details:
07/07/2023
"CX complaint: screetching sound. Tested and verified complaint. Im hearing scraping in spin. Slider appears to be in good working order. Scratches on rotor sides. Ordering rotor, stator and clutch. Schedukled return visit for 7/18 any time.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near ,
Frederick R.
Job Details:
07/07/2023
"CX complaint is Wm not working properly. Pulled F7E5code for shifter fault. Tested and found unit bound up making loud squealing noise and not spinning out. Found unit does not have proper drainage through stanpipe only being about 24in from floor. Ordering splutch, belt, capactior and actuator. RAC 2yr covered. Please have office reschedule not full time residence; ordrng 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (capacitor) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Delmar, DE 19940
Frederick R.
Job Details:
07/07/2023
Upon arrival unit was working. Ice being made by both IM's CX complaint is that its not producing enough ice to his liking and ice cream soft in FC. Checked pressures and did get 0 on LS. Found schrader valve in drier defective and stripped. Replaced drier and pressure tested system with nitrogen. When I went to vac unit down it sat at 20in vac for about 20secs and then you could hear what seemed to be a restriction clear through vac and vac dropped to 30in. Filled with 56g of R600a. Final LS pressure sat at 12 in vac. Unit was already cool so informed CX to give it about 12hrs for unit to get to temps. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodbridge, VA 22191
Tanner B.
Job Details:
07/07/2023
"CX Concern the unit giving f1e2 / f2e2 andn going off balnce .. with nothing in basket , feet are level on ground. in spin it shakes and makes a squeek sound.. pulled unit and found gearoil on rotor cap and splattered on inner cabinet ..; ordrng 1 2ct (2ct) and 1 W11449841 (gearacse) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11195971 (stator)"
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYW
Near Poquoson, VA 23662
Carl A.
Job Details:
07/06/2023
"cx complaint of unit making noise checked unit to find noise coming from support rolles and idler pulley found that the support rollers are alomost completely gone and there is a cut in the pulley roller where the belt has cut into it unit needs the following parts 2/12001541, rollers,1/WP6-3700340,Dryer Idler Pulleyservice call break down as follows service call 120.00parts 83.60shipping 15.00labor 110.00tax 5.02grand total 333.62deposit 333.62; ordrng 1 WP6-3700340 (Whirlpool Dryer Idler Pulley (Series: 10)) and 2 12001541 (roller)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tracys Landing, MD 20779
Shane B.
Job Details:
07/06/2023
installed ordered parts. calibrated and tested unit for cx. unit is working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hanover, VA 23069
Thomas B.
Job Details:
07/06/2023
Cx Complaint unit is not working properly inspected unit removed and replaced the freezer Led Modules. Tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Washington, DC 20003
Leon
Job Details:
07/06/2023
cx complaint filter for refridgerator stuck and broken latch preventing it from closing properly. confirmed cx complaint. replaced filter housing latch
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXSL00
Near Enola, PA 17025
Andrew S.
Job Details:
07/06/2023
"Cx complaint is that the unit has not been cooling properly for about a week. Upon arrival I found that the FC section is at 34 degrees. I removed the evap cover and found that the frost pattern is only on the first few inches of the bottom tube. I then found that the compressor is runningbut hot to the touch. I called JL and spoke with him about my findings. I am ordering the sealed system repair. I am ordering the compressor, drier and evap. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WP2188823 (Evap) and 1 W10843121 (Drier) and 1 W10309994 (Compressor) and 3 W11506635 (Process Stubs)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lusby, MD 20657
David J.
Job Details:
07/06/2023
Customer complaint unit would not wash clothes after my previous visit. I had found a few issues with this unit arrive today with ordered parts disconnected power and removed parts and disassembled. Installed all new ordered parts and reassembled unit plug power up ran diagnostic cycle and completed service cycle with no issues check for error codes and had none present. Recalibrated unit and checked for error codes again and had none unit is now working as intended job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Keymar, MD 21757
Ricardo S.
Job Details:
07/06/2023
"Replaced parts, unit still doing the samething, cks power, 120vac, on main board,; ordrng 1 w11469478 (main harness)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Myersville, MD 21773
Ricardo S.
Job Details:
07/06/2023
"Replaced Freezer led modudle, unit cks ok and all leds cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
07/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the harness tested and inspected for proper use unit now functions Normally charged 306.11 for harness replacement cx paid by CC
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near White Post, VA 22663
Ezra M.
Job Details:
07/06/2023
"cust stated not completing cycles on sensor cycles. no errors stored, heating normally, spinning normally, good air flow. found cust running small loads. advised using timed dry or larger loads."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Stafford, VA 22556
Tanner B.
Job Details:
07/06/2023
"1-W11449840 gearcase if cx calls back and schedule as 2ct if cx calls back.. CX Concern unit clanking and squeeling .. replaced splutch and belt , tested unit .."
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Huntingtown, MD 20639
David J.
Job Details:
07/06/2023
"Cx complaint switch not working and frost on rails. Arrived today and verified complaint. Found no frost forming in RC but rails and a thin coat of frost. Also found faulty switch and it was not activating correctly. And kept getting stuck. Ordering switch for return visit. Also cleared rails and door sealed properly, gasket completely sealed to unit. Will return when parts arrive ; ordrng 1 W11396033 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, DC 20002
Leon
Job Details:
07/06/2023
cx complaint was unit wouldnt cool confirmed issue seen ice wall over evap cover tested thermister from board got 10 ohmes which was to hot for it to be covered in ice defrosted all the ice then replaced the fan and motor tested unit everything worked as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near East Berlin, PA 17316
Sal R.
Job Details:
07/06/2023
CX complain t was that the water was leaking form the icemaker and filling the FC liner. I found that the water feed tub had become disconnected from the icemaker funnel. I was able to steam out ice and correctly reseat the feed tub to the icemaker. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details:
07/06/2023
"Per the previpuse tech, i was able to access and replace all parts. i the recalibrated the unti and ran a test cycle. Unit test good."
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Vienna, VA 22182
Simon
Job Details:
07/06/2023
CX complaints building ice and water leak inspected unit .steamed all ice from evap .connected and cramped THERMISTER connecter and replaced fanscrol .unit good to go.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details:
07/06/2023
CX complai t waxs that the unti would not cool in the RC. I found that the evap was frozen over. I was abel to steam out the ice build up and foun d that the thermistor faulty . I was able to replace the thermistor and unit tes tgood. I did advise CX of unit location due to it beiung in unairconditioned garage. I marked Location requirements on ownersmanuel for refferance.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Faber, VA 22938
Kyle A.
Job Details:
07/06/2023
Cx conplaint of unit being non responsive. Found wire unplugged on board. Reseated wire and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details:
07/06/2023
Was able to access unit and replace parts. Forced defrost unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester Point, VA 23062
Lucas R.
Job Details:
07/06/2023
"cx complaint unit not cooling, checked unit found evap clogged with ice, loose connection at heater br wire, secured wire, verrified heater pulling 1 amp, thawed evap, advised cx to allow 24 hours to normalize, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model Wrs321sdhz08
Near York, PA 17403
Sal R.
Job Details:
07/06/2023
"CX complaint is that the unit is not cooling in the RC. I foun d that the evap is covered in ice. i attempted to steam out ice , but was told CX had a dentist appointment. I was able to reset temps in the RF&FC to the highest settings. I am orderign 1 defrost heater with evap harness (W11650660). Thermistor will be used on return visit. Once the heater is avalible, please have someone form the office call to set a return date.; ordrng 1 W11650660 (defrost heater with evap harness)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Williamsburg, VA 23185
Orbie
Job Details:
07/06/2023
cx complaint door gasket ripped. verified complaint. unit has ripped door gasket. quoted cx for repair. cx agreed. replaced gasket. cx paid in full. advised cx they have a year warranty on part 30 days on labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Camp Hill, PA 17011
Andrew S.
Job Details:
07/06/2023
Cx complaint is that the ice maker is not making ice. Upon arrival I found that the FC section temps is 0 degrees. I then removed the kickplate and inspected the door harness. I found that when I was manipulating the wires the ice maker was moving intermittently. I am ordering the FC door. I am also ordering a 2nd tech to assist is feeding the lines through the bottom hinge. I informed the cx that the door will ship directly to them. Cx will inspect and inform the office when the door arrives.; ordrng 1 W11551458 (FC Door SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Chevy Chase, MD 20815
Sherwood
Job Details:
07/06/2023
cx complaint no ice. arrived today installed IM tested IM is working correctly. this repair iks complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/06/2023
"Per previous diag I was able to access and replace the rollers, belt and idler. I then ran the unit and found that the noise has returned. I found that the shaft for the RH roller is allowing the the wheel to moved back and forth causing it to vibrate. I am ordering the needed parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10359269 (Shaft) and 1 WPW10359270 (Shaft) and 1 WP694089 (Blower wheel) and 1 279827 (Motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Fairfax, VA 22030
Tanner B.
Job Details:
07/06/2023
"CX Concern the unit not cooling properly, colder on the bottom of the FC/RC and warm at top of both sections.. found FC Evap frosted up w/ fan running.. with ice on evap the units fc evap thermisitor is reading 8.7kohms .. Found defrost heater reading open .. Contatced techline to verify if you can just replace the heater itself. verifed the heater can be changed by itself , w/o removing evap.. fan was making a slightly abnormal noise and can hear some refridgerant noises coming into evap, needs mastic wrapped around evap cap tube .. you can also rotate drier if needed .. special order parts; ordrng 1 W11626107 (defrost heater) and 1 W11631626 (fan assembly) and 1 4318168 (mastic)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Harrisburg, PA 17113
Cody H.
Job Details:
07/06/2023
"CX complains unit is not heating. CX is under manufacture warranty according to POP. Found unit to not be heating but unit is tumbling and has good air flow. Ensured unit has 240vAC. thermal fuse reads 0.0 ohms, heating element reads 9.7 ohms, tcos read 0.0 ohms, and high limit reads 0.0 ohms. Plugged unit back in to find where losing voltage, unit began heating when plugged back in. tested 8-10x to ensure heat would not stop, unit is now working as designed. Called techline to document and spoke to Leon unit is working as designed, no further work needed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS2
Near Stafford, VA 22554
Tanner B.
Job Details:
07/06/2023
"Replaced door, tested unit .. Job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
07/06/2023
"Cx complaint unit won't start. Entered diag and found no errors. Ran test cycle and unit completed test without issues. Contacted TL and spoke with Butch, documented that the unit runs as designed. Cx is holding the button in too long and won't allow cycle to start. Cx has been showed multiple times on how to start and operate unit. TL agrees unit runs as designed and no parts are needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Centreville, VA 20120
Demonte S.
Job Details:
07/06/2023
Inspected the unit. Found that the cx is saying that the Microwave has Power just no Display. Checked power from the P1 Connection. I'm getting 120.3 Volts. ( Advised the cx on how much grease is around the Control Board. Removed all Grease.) Checked the Display Board. No Damages to the Display Board. Installed Main Control Board. Tested the unit. Display Board is now working. Tested the unit. Unit is Heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pikesville, MD
Brian R.
Job Details:
07/06/2023
came out and replaced control. plugged unit in and herd a click. tried to power unit on and nothing. tried to put code in and nothing. checked power at control as well as term block and pint at control and all had 120. made sure all plugs were in as well as checked wires. will need to reorder control as this one is dead. cx had upper unit down and said he would help put it up. advised we would need a 2nd person as we cant lift a dryer and stack it for safety isses. he wasnt happy and said his piece. will reorder control and office will schedule with another tech. another company tried fixing un it and didnt and job was sent to us. all started when drain pump was installed. will order that in case and new control. cx said other tech left tools and wants him back. office will schedule.; ordrng 1 W11201274 (Control re order) and 1 WPW10605427 (Drain Pump)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Potomac, MD 20854
Roberto I.
Job Details:
07/06/2023
"CX complaint unit not starting and leaking from the gearcase.Cx had pop with unit delivered in March 22 (OOW).Ran diag, no errors. Ran a test cycle, the motor didn't run and made a humming noise. Tested capacitor, found it open. Found also oil leaking from the gearcase. Quoted repair $758.93 with $250 labor for gearcase W11449840, clutch W10721967 and capacitor W11395618 replacement. Cx wants to call Maytag. Collected $120 with check. **2 COUNTS** per gearcase replacement; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11395618 (capacitor) and 1 2 counts"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details:
07/06/2023
cx complaint that unit is not finishing cycle... i found the screen clogged again.. i was able to remove screen and clean now good psi also install their new filters at house side so they have to handle themselves. unit is functional today though
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/06/2023
Cx complaint is that the unit is just clicking and barely moving when agitating. Upon arrival I found no error codes. I then ran the manual agitation and found that the shifter has failed and the entire spin basket is being agitated. I then ran a manual spin and found that the unit is off balance and is making a loud noise. i tipped the unit back and found that the gear case has failed and is leaking oil. I quoted the cx for the cost of the gearcase repair. Cx paid the service fee and will not be moving forward with the repair. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LER6636PW0
Near Millersville, MD 21108
Dustin F.
Job Details:
07/06/2023
"CX complaint: unit wont work. Confirmed voltage at wall and found broken door latch. Taped door latch shut for temp fix and tested unit, unit now working as intended. ordering new door latch for return visit, cx paid in full.; ordrng 1 WP3406107 (door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Millersville, MD 21108
Dustin F.
Job Details:
07/06/2023
"CX complaint: unit makes random clicking noises sometimesInspected unit, ran test 6 for damper and confirmed CX complaint. Replaced Damper with pre id and ran test 6 again and confirmed noise is now gone. unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Severn, MD 21144
Dustin F.
Job Details:
07/06/2023
"CX complaint: unit not heatingInspected unit, confirmed complaint. found 240v outlet only sending out .1v and breaker panel humming when energizing Laundry circut. CX needs electrician before we come back out."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Mountville, PA 17554
Justin L.
Job Details:
07/06/2023
Cx complaint unit only kicked out a couple cycles then stopped. Found failed icemaker. Spoke to VL and setting return for Mon 7/10/23; ordrng 1 W10886939 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Alexandria, VA 22314
Davonte
Job Details:
07/06/2023
cx complained unit wasnt draining . after inspecting unit i could see water at the bottom. tried to drain unit but drain pump was making loud humming noise. replaced drain pump unit now draining as should.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NLTS1
Near Alexandria, VA 22314
Davonte
Job Details:
07/06/2023
"cx complained unit wasnt making ice. after inspecting unit i could see water freezing on top of the evap. forming into a thin sheet of ice. checked compressor for amp 1.2 amps. checked front of the condensor and it was full of hair and dust. clean hair and hair condensor, told cx to give a call back if she has anymore problems"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Arlington, VA 22204
Jason A.
Job Details:
07/06/2023
Arrived at unit & CX stated unit has been since last tech did sealed system repair. Switch was not in parts bin. Reordering switch. THIS IS NOT A SEALED SYST issue. > JJ; ordrng 1 W11384469 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model WFG320MOBS3
Near Fairfax, VA 22033
Demonte S.
Job Details:
07/06/2023
Inspected the unit. Found that the Cx is saying that the Oven isn't Igniting / Door Seal is ripped. Checked the Ignitor. Found that the Ignitor is broken and will not glow. Checked the Door Seal. Door Seal is not attached to the bottom of the Oven. Unit will need the Ignitor = W11176454 & Door Seal = WPW10535778. Cx wants to think about the repair. Cx paid in full for the Service Call Only by Card. If the cx calls back order parts. Don't go without parts.
We serviced a
WHIRLPOOL WASHER
Model MTW5600TQ2
Near Severn, MD 21144
Dustin F.
Job Details:
07/06/2023
"Went to replace gearcase and found aggitator dog teeth broken and split. cx needs new agitator, CX declined moving forward for service at this time. Needs refund for parts and labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW01
Near Stephens City, VA 22655
Ezra M.
Job Details:
07/06/2023
"sealed system working properly, short cycling cooling. ordering thermistor, will use control on return.; ordrng 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Palmyra, PA 17078
Cody H.
Job Details:
07/06/2023
CX complains unit is not heating. Found unit element to be reading O.L. found unit element to have failed. Was able to replace with pre I.D. parts. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FMS02
Near Edgewater, MD 21037
Israel R.
Job Details:
07/06/2023
Installed new gasket and tested. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Williamsburg, VA 23185
Orbie
Job Details:
07/06/2023
"cx complaint unit not functioning. checked unit found F7E2 and audible noise coming from sump, unit fills. pump doesn't pump. unit throws code and starts draining. unit needs sump to complete repair.; ordrng 1 W11460946 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAM01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
07/06/2023
Replaced filter housing and tested and found the water lines at filter are spraying water ordering water lines.; ordrng 1 WPW10279882 (water line) and 1 WPW10279882 (Water line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Sterling, VA 20166
Richard B.
Job Details:
07/06/2023
"CX complant. Dishwashe rnot washing. Prior diagnosis found unit washes in diagnostics but not in regular settings. Installed new control and tested unit, Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details:
07/06/2023
Cx complaint is that the ice maker in the FC is not making ice. Upon arrival i found that the unit is making ice in the RC but the FC is not. I found that the FC temp was -1 degree. I then forced the ice maker into a harvest cycle. It was able to harvest and fill as intended. I also tested the function of the door switch. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/06/2023
"cx complaint FC door came out roler came off and tabs on base, also cx says door used to tilt open, reassembled FC shelving and reinstalled tabs, door working as designed, NO fridges have tilting door confirmed with MR, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Red Lion, PA 17356
Justin L.
Job Details:
07/06/2023
As per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Annapolis, MD 21401
Israel R.
Job Details:
07/06/2023
"Customer complaint unit is not draining. I tested the unit and found the unit is not drainining and clicking noises from the bottom. I ran test found shifter is clicking and would not change position. Replaced shifter and tested. Unit is back to normal operations.; ordrng 1 W11481722 (Shirfter), used 1 W11481722 (ACTUATOR IR VS) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Stephens City, VA 22655
Ezra M.
Job Details:
07/06/2023
"not cooling properly. found food item preventing door from closing properly, evap fan frozen in ice. steamed out ice, verified fan working, full frost pattern. unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, PA 17404
Sal R.
Job Details:
07/06/2023
CX complain t was that the unit was making a grinding noise. I found that then niise was coming form the damper. I was able to access and replace the damper. UNit test good.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ04
Near Fairfax, VA 22033
Demonte S.
Job Details:
07/06/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Bin Section. Found Ice Maker Switch is covering half of the Emitters. Advised cx that it will need to be on the On position. Ran Service Diagnostics on the unit. Ran Service Test 56 - E5 Error codes = Ice Maker Thermistor is Bad. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Service Test 36 - Ice Maker Fan Motor Test. Fan Motor is running. I then checked Service Test 15 - Ice Maker Emitters. Emitters are changing from 02 to 01. Ordering Ice Maker ; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Odenton, MD 21113
Alexander D.
Job Details:
07/06/2023
"cx complaint unable to select steam options. inspected unit and verified complaint. steam options button changes cycle signal volume, steam refresh button changes damp dry option. no errors stored. suspecting issue is in fascia. tried replacing control anyway, same issue. ordering fascia. call cx to schedule return visit once we have eta on part; ordrng 1 W11419059 (fascia)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Ashburn, VA 20147
Richard B.
Job Details:
07/06/2023
"CX complant. Door makes noise and rattels. Prior diagnosis found unit needs grease and a defuser Installed both and tested unit , Working as designed. Job completed, RB"
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
07/06/2023
"Cx complaint Mw tekes too long to cook, takes 11 min to coock a medium size potato.Ran test mode, found F6E8 ACU (old, sept 22).Ran 3 times a test by heating with 2 cups of water for 1 minute. On reheat, the water temp raised 28F. On cook, the water temp raised 1st time 37F and 2nd time 38F. Called tech line, I spoke to Robert and I explained the tests. He stated the mw is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Annapolis, MD 21401
Israel R.
Job Details:
07/06/2023
F8E1 long fill no fill. F2E1 stuck key. Customer complaint unit is not completing a wash cycle all the time. Sometimes he has to cancelled the cycle or unplug it and start another cycle to get it to complete the cycle. I check for error codes and the unit has water level error and a stuck key. I tested the unit and the unit is completing a test cycle but the control is detecting button getting stuck. I also found the unit is not putting enought water in or is slow to fill. Ordering control and valve. The sink is not draining fast enought cusotmer is getting plumber to get it draining faster. Vavle is not available. Call customer when part is available.; ordrng 1 W11608056 (Board) and 1 W11038689 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
07/06/2023
Replaced tub no way to test no hook up
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Leesburg, VA 20175
Ricky E.
Job Details:
07/06/2023
unit doors after repair no9t lining up.. will need to contact wpl about issue.. tech line closed at end of call... please reschedule to call in home; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pikesville, MD 21208
Brian R.
Job Details:
07/06/2023
came out and replaced parts needed. tested and checked unit. unit checks. advised cx to bake a few times and see how unit does. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/06/2023
"cx complaint not starting ,water in base, found pump jammed and cutting of cycle, vacuumed out and cleared pump housing (glass) tested all ops ok, collected $120 visa"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hagerstown, MD 21742
Ken M.
Job Details:
07/06/2023
Heater and harness assembly and evaporator fan motor replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Poolesville, MD 20837
Julian H.
Job Details:
07/06/2023
CX complaint about unit not advancing thru cycle making a humming sound found error F8e4 drain pump electrical issue found that water wont drain remove pump & found a pc of glass stuck on drain removed & working CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Gaithersburg, MD 20877
Julian H.
Job Details:
07/06/2023
CX complaint about unit not advancing thru cycle inspected & found water standing on the tub tested pump cant heard pump going went to the bottom & found wire snapped rewire & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
07/06/2023
"Cs unit will stop cooling intermittently, upon arrival i found temps to be stable 38 rc 17 in fc. I lower temps a but more and all of a sudden compressor stopped runnning, pulling 758watts for 30 secs and trips the over load. Replaced over load device but still humms and clicks off. The gauges are not even registering any vaccum when it ties to run. Replaced compressor and tested unit. Unit is now working properly."