Service History 405 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ

Near Owings Mills, MD 21117

Justin S.

Job Details: 07/07/2023

new home build and appliance on the counter. the cx says the blower fan is not working on high and medium but is working on other cycles. fan does work on low and medium high but not high and medium. replaced the fan and tested. the unit is now activating the fan on all different settings. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 07/07/2023

"CX Complaint is the unit lights not working dispenser not working either, Inspected unit and found UI not displaying door open checked switches checked and i broke the LH RC switch trying to get switch out cycled power lights came back on Auger motor not working not getting power. Ordering Control and switch; ordrng 1 W10843055 (Control) and 1 W11396033 (Door switch LH)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 07/07/2023

Cx complaint is that the unit arched in the center of the cooktop when they turned a burner on. Upon arrival I found that the cx had a video os the event. I inspected the wiring and found that the wiring is in good condition and didn't see and pinch points or cut wires. I then found that a connector was not secured under the warming zone. That wire was resting on the frame and caused the event. I was able to resecure the connector. I then tested the burners and the warming zone and the unit is now functioning as intended. Job completeSafety

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, VA 22567

Robert W.

Job Details: 07/07/2023

Replaced gasket heated unit is working properly.

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Vienna, VA 22182

Richard B.

Job Details: 07/07/2023

"CX complant. No ice dispensed , Inspected unit and found ice bin full. Found ice auger motor locked up with ice , Replaced ice maker auger motor and updated with rubber deflector so water dosent enter again Ordering ice bin door. Gaskets and door are letting air invade and clump and melt Further work needed, RB; ordrng 1 WPW10549590 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Unionville, VA 22567

Robert W.

Job Details: 07/07/2023

Cx Complaint is the FC door is building condesation. Inspected unit and found the FC door has a void in the insulation and will need new door. Ordering FC door.; ordrng 1 LW11255360 (FC door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, VA 22124

Richard B.

Job Details: 07/07/2023

"CX complant , Lights out in fridge. Inspected unit and found lighrts out in fridge ceiling and freezer. Ordering freezer triple LED to cure the issue. Further work needed, In stock , RB; ordrng 1 W11601311 (led freezer.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Owings, MD 20736

David J.

Job Details: 07/07/2023

"Customer complaint drawer keeps rolling out every time they open the door. Also, there are damage to two drawers inside of the unit arrived today and verified complaint found whoever install the unit did not level and found it was leaning forward about one whole inch. Inspected and found blemishes on both long, crisper, bottom drawer and right side crisper drawer, customer had proof of purchase and was just delivered on June 30. POP is in SD pics. Ordering parts for a return visit and explained everything how unit works since it was not discussed when they had dropped the unit off to customer. Will return when parts arrive.; ordrng 1 W11226806 (Long crisper front bezel) and 1 W11176882 (Right drawer front bezel)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fairfax, VA 22030

Richard B.

Job Details: 07/07/2023

"CX complant. Washer making noise , Prior diagnosis found unit needs rotor and slider . Installed and checked for error codes , No error codes in diagnostics, Ran a wash cycle to check that unit is washing . Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/07/2023

CX COMPLAINT UNIT RANDOM TRIPS BREAKER ALL COMPONENTS GOOD UNIT ON GFI WHICH CAUSES ISSUE LIKE THIS CX GOING TO MAKE IT A STANDARD 120 404.31 COLLECTED PAID IN FULL; ordrng 1 W11556725 (Whirlpool Washer Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22207

Davonte

Job Details: 07/07/2023

"installed new led lights, lights are all on working as should, spoke with cx over the phone she stated door has been fixed and only needed lights replaced."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chambersburg, PA 17202

Bernard M.

Job Details: 07/07/2023

"Cx complaint the handle won't stay on door to open. Inspected and found the top clip on handle had fragmented and won't stay secured to the door. Replaced handle using pre-id parts, handle stays secure to door and opens and closes without issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Providence Forge, VA 23140

Orbie

Job Details: 07/07/2023

"cx complaint unit making loud noise and shaking violently. checked unit, no codes. no weird noises in auto test other than drain hose rattling on back of unit. pulled unit away from wall slightly. secured drain hose properly w/ ziptie.. ran unit in quick wash with 3 bath robes in it until fully saturated with water. unit spun bath towels out with minor balance issue. checked under unit from hearing creaking issue. replaced splutch and belt, noise still there. put big blanket in unit and ran again. noise during slow spin but went away, unit spun blanket out with minimal noise. called techline to document spoke with Chris. was advised belt will make noise during low speed operation and was advised unit working as designed. advised cx to monitor future operation; ordrng 1 w11239857 (belt OA/VS)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near College Park, MD 20740

Shawn D.

Job Details: 07/07/2023

"cx complaint washer not starting consistently, not always filling with enough water. inspected washer checked for errors found none. ran service cycle and completed with no issues. ran cycle on max fill and showed cx how to start cycles properly. washer filled over halfway cx now sees how to operate. cx was not using HE soap instructed her to get HE only. unit is good to go"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, VA 23181

Orbie

Job Details: 07/07/2023

"cx complaint clothes not drying. checked unit found F2E1, put 4 damp towels inside. ran unit on normal sensing cycle. unit seemed to be working, noticed time going up and no heat from unit. opened door and restarted unit. unit started heating again. unit said drying complete with clothes still damp. couldn't get unit to act up again, ordering control and moisture harness to complete repair; ordrng 1 W11525997 (control) and 1 WPW10298258 (harns-wire)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Newport News, VA 23602

Carl A.

Job Details: 07/07/2023

"cx complaint of unit not turning on,checked unit to find unit displaying the error F2E2, found ui none responsive found the parts to be cover under entitlements ordering parts needed for repairs cx owes for labor and service call; ordrng 1 W11120155 (control-elect) and 1 W11162732 (Console Assembly (includes Insert) (black))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Williamsburg, VA 23185

Orbie

Job Details: 07/07/2023

"cx complaint unit not functioning. verified complaint. no power to control, 122vac coming into unit. wiring is connected properly. unit needs control board to continue to diag unit, send back with housing ui and console just in case.; ordrng 1 W11305308 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesapeake Beach, MD 20732

David J.

Job Details: 07/07/2023

"Customer complaint unit is not making ice arrived today and verified complaints. Found in diagnostic mode. Error code e-5 unit icemaker needs to be replaced. Ordering part for a return visit. Temps were good inside of unit at 40 and zero. Also found roller support for right crisper drawer on the right side is defective and causing draw to not go into place correctly, which is in some cases stopping refrigerator door from closing properly ordering part for return visit as well. will return with part when it arrives due to being special order. ; ordrng 1 W11658802 (Ice maker) and 1 W11315533 (Right side roller crisper drawer)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Norfolk, VA 23502

Zachery R.

Job Details: 07/07/2023

"cx complaint unit not completing cycles. checked unit, come to find unit displaying f5e1, f2e1. checked lid latch, come to find lid latch defective. quoted cx for repair. replaced lid latch, calibrated and tested, unit working as designed. cx paid in full. check in bag."

We serviced a

JENNAIR MICROWAVE

Model JMW3430WS01

Near Great Falls, VA 22066

Simon

Job Details: 07/07/2023

CX complaints Micro wave not working .inspected unit .found error code F8E0.run the unit 350F preheating after two min error code shows again orderd main control and blower fan .CX will paid labor next visit.SZ; ordrng 1 WPW10292566 (oven control board) and 1 WPW10273667 (oven cooling fan)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 07/07/2023

"cx complaint unit not advancing through cycle, motor just hums, checked unit, verified issue, come to find defective capacitor reading 0.0 replaced cap, come to find small amount of oil leaking from bearings. ordering all parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Yorktown, VA 23693

Carl A.

Job Details: 07/07/2023

"cx complaint of unit not making ice ,checked unit to find that ice jamed in maker ,cleared ice from maker ,unit filled modle on its owen after clearing the ice caught on arm ,unit working as deisgned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 07/07/2023

Cx complaint unit no cool. Was able to access unit and verify pop. Found evap cover completely covered in ice. Used steamer to clear ice and found heater wire disconnected. Patched and tested but will need heater assembly for complete repair. Once in office will need to set return; ordrng 1 W11650660 (heater with harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near College Park, MD 20740

Shawn D.

Job Details: 07/07/2023

installed parts tested unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Manheim, PA 17545

Justin L.

Job Details: 07/07/2023

Cx complaint unit making noise. Was able to access unit and found no saved codes. Cx had a video on their phone. Tested unit and verified noise. Found agitator bolt not secured. Tightened and tested and noise went away. Tested unit further and unit now checks good no further work needed. If cx calls back please send shop job to pre-id mandatory parts;

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Elizabethtown, PA 17022

Cody H.

Job Details: 07/07/2023

"CX complains unit is not spinning or filling with water. Unit shows f7e1- shifter fault error. CX is under manufacture warranty according to POP. Found unit capacitor had failed and oil from the capacitor got onto the actuator. unit will need actuator and capacitor for repair. Was able to replace with pre i.d parts. Tested unit, and unit now works as designed. No further work needed. CX EMAIL CONFIRMED"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 07/07/2023

"cx complaint is the unit beeping and flashing F8E4. cx said unit started doing it in the middle of a cycle. when i arrved error was flashing on the screen. i checked for codes and found F9E2 drain pump electrical problem, F8E4 float switch open. cleared codes and ran service cycle. nothing leaked during testing. no codes appeared. ran test cycle again. still nothing leaked. cx is using cascade detergent that is HE. door gasket looks fine and unit is level. cx could not remember if she had any large or odd shapped items in unit when it leaked. i advised her use unit like normal and call back if issue returns."

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Sterling, VA 20164

Jason A.

Job Details: 07/07/2023

"CX complaint DRYER wont start. Found door switch not closing. Replaced from van stock. Test DRYER starts, advances & heats > JJ; ordrng 1 WPW10569603 (Door switch, JJ/VS)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Washington, DC 20016

Leon

Job Details: 07/07/2023

"error codes F4E4 AND F2F1cx complaint dryer having a hard time spinning with clothes. confirmed cx complaint, getting enough voltage but is squealing due to idler pulley and having hard time spinning due to motor. tested voltage and voltage to unit dropped once cycle started. client will call back if he wants work done; ordrng 1 279787 (motor) and 1 W10837240 (idler pulley) and 1 WPW10349492 (wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Palmyra, PA 17078

Cody H.

Job Details: 07/07/2023

CX complains they found a piece a rubber in the washer. Found that it was an elastic band from clothing and has nothing to do with the unit. Did find the unit tub ring is failing and will need replaced. Office to schedule with cx when part arrives.; ordrng 1 W11590590 (tub ring)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23836

Chris B.

Job Details: 07/07/2023

cx comp unit fan will not turn on insp unit conf cx comp found wire not seated on fan motor seated wire tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22315

Tanner B.

Job Details: 07/07/2023

"CX Concern the temp is too warm, unit needs compressor , evap and filter .. possible bad compressor or leak .. need too tap system and complete repair .. scheduled appt for 7/12 w/ office; ordrng 1 W10836706 (fc evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (uv drier) and 2 W11506635 (coupler)s and 1 3ct (3ct)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Norfolk, VA 23518

Carl A.

Job Details: 07/07/2023

"cx complaint of unit smelling like its burning,checked unit to find pulley on rear of motor stripped off shaft of motor, from possibleity of beening over loaded puitting stress on motor also advise cx to have vent cleaned out as well called techline and spoke with Butch was advise to order blower wheel ,motor and belt and board, called saftey spoke with Steve; ordrng 1 WP697772 (blower wheel) and 1 W11618916 (CNTRL-ELEC) and 1 w11549461 (motor) and 1 661570V (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Christian C.

Job Details: 07/07/2023

Cx complaint unit takes too long to dry clothes. Inspected unit ran in timed dry. Unit is heating up. vent is half off letting lint back into house. Secured vent.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Culpeper, VA 22701

Robert W.

Job Details: 07/07/2023

"Replaced suspension motor ,hub cap and belt unit calibrated and tested and is working proerly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Hyattsville, MD 20785

Samuel R.

Job Details: 07/07/2023

cx complaint unti is making to much ice.inspected unit and could comnfirm cx complaint.found bail arm to be set in wrong placei stalled bail in correct slot.tested unit and turns on and off.unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Harrisburg, PA 17110

Andrew S.

Job Details: 07/07/2023

Cx complaint is that the unit is making a loud noise. Upon arrival I entered diag and ran the fan and found that it is not making any abnormal noises. I the ran the damper and found it to be loud during operation. I then exited diag and found that the damper is opening and closing several times and louder than before. I also found that the door gaskets are separating on both RC doors. I am ordering the gaskets and damper. please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10257451 (Damper) and 2 W10460612 (Gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fairfax, VA 22033

Richard B.

Job Details: 07/07/2023

"CX complant. Water dospenses slow. Prior diagnosis found unit needs inlet valve. Installed valve and tested unit, Water flowing goood now, Job completed, RB"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Jarrettsville, MD 21084

Drew B.

Job Details: 07/07/2023

cx complaint that unit wont turn off.. i found the timer and door switch is getting stuck on the closed postion so it intermittingly will run when door is open.. will need timer for advacnement of the timer and the switch for intemitting operations of close/open of door.; ordrng 1 WPW10237959 (door switch)

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/07/2023

TESTED THE TEMPS WITH MY TEMP PROBE METER ACCURATE AND WHEN GOT UP TO 400-450 10 DEGREE SPLIT RAISE CALB 10 AND UNIT WORKING PROPERLY

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Crofton, MD 21114

Israel R.

Job Details: 07/07/2023

Customer complaint unit is not locking. Found the striker had fail and is hitting the latch and not going inside. I replaced the strivker. Unit is back to normal operations.

We serviced a

MAYTAG REFRIGERATOR

Model MFD2562VEM11

Near Silver Spring, MD 20910

Roberto I.

Job Details: 07/07/2023

"CX complaint unit not cooling.Temp check with thermocouple showed 44F in the Fc and 44F in the Rc. Found compressor locking up, dragging 8.5 amp and tripping the overload in a loop. Quoted repair $1028.40 with $350 labor for compressor W10507884 and drier WPW10143759 replacement. Cx declined. Collected $120 with check. **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 2 counts"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Gainesville, VA 20155

Daniel J.

Job Details: 07/07/2023

odd smell from washer after cycle also recently a noise from washer during spin cycle attempted to remove wash plate found seized to gearcase and vertical movement in gearcase shaft leaking oil into stator and cam metal housing slipping lower on explained to customer with qoute paid 120 for service call by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Baltimore, MD 21212

Shane M.

Job Details: 07/07/2023

nstalled parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/07/2023

CX complaint crack on the Fc door handle. Confirmed crack on Fc door handle. Ordering Fc door LW10914389 and nameplate W11178521. REpair covered by first 30 days cosmetic issue.; ordrng 1 LW10914389 (freezer door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charles Town, WV 25414

Ken M.

Job Details: 07/07/2023

"Feed tube assembly, along with 3rd wash arm, retainer, and diverter cover replaced and tested. Unit ran properly. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV0

Near Delta, PA 17314

Drew B.

Job Details: 07/07/2023

"cx complaint that unit is having several issues the water dripping from icemaker appears to be not cutting the ice when dispencing it and when the unit turns to make more ice .. it sits and melts out the cover into the bucket and inside rc section, also found rc section pan is bowed badly and needs replaced along with a bunch of ice forming on the rear of the ice box housing with a gap inbetween will need the new air duct return gasket seals. all these parts are needed to repair unit and cx has proof of extended wrrnty per paper did take pic of it and they will inform wp they need to dispatch over a new ticket for the authorization to be valid for repair. copy everything here to new ticket.; ordrng 1 WPW10320706 (air duct gasket) and 1 WPW10280988 (air return gasket) and 1 WPW10635022 (ice box adapter) and 1 W10846539 (iemker fan) and 1 W11658802 (icemaker) and 1 W11457241 (drain pan) and 1 W10830288 (board..)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Charles Town, WV 25414

Ken M.

Job Details: 07/07/2023

"Customer complaint is that the unit is not washing properly. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the motor tried to run, but just twitched. Sump assembly replaced and retested. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 07/07/2023

Per previous diag I was able to access and replace the drip pan and drain tube. Unit is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 07/07/2023

items at time freezing started with family in town not always frozen but moisture on some item in cripser drawermoisture around vent to damper replaced damper temps on all three shelfs same

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Leesburg, VA 20175

Ricky E.

Job Details: 07/07/2023

"customer stated that the unit was making a rumbling sound.. verified issue and fnd units set temp at -5. the unit was overworking.. unable to verifie if the unit was changing temps on its own, but the unit may need a ui assy... customer to call back in if needed..."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sykesville, MD 21784

Marc M.

Job Details: 07/07/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Bowie, MD 20720

Shawn D.

Job Details: 07/07/2023

cx complaint unit is giving error code. inspected unit then checked for codes and f7e1stored 2 times f7e7 ran service cycle and unit does not spin it hums. checked capacitor and is bad so replaced and S Code covers that then ran diag cycle again and unit is spinning and agitating good. unit is good to go

We serviced a

KITCHENAID OVEN

Model KEBC208KSS04

Near Chantilly, VA 20152

Demonte S.

Job Details: 07/07/2023

Inspected the unit. Found that the cx is saying that the Oven has no display. Checked the User Interface. Shut down the power. Checked the User Interface. All Connections are fully in. Power the unit back on. Still no Display. All buttons are beeping when being pressed. User Interface is getting power. ( User Interface = 8302728. Parts are no longer available. ) Cx paid for the Service Call Only by check. Check is in the blue money bag. (Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ0

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 07/07/2023

"Cx complains about a noise when the dryer works .. inspected unit, the roller on the left side is bad, replaced part, unit tested with cx and works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Clinton, MD 20735

Shane B.

Job Details: 07/07/2023

cx complaint is the light under unit going out again. confirmed complaint. i found 1 wire had backed off the socket. i put it back on but it is very loose. replaced socket and bulb with preIDed parts and found wire fits tighter on new socket. restored power and tested light for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/07/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WGD75HEFW0

Near Milford, DE 19963

Frederick R.

Job Details: 07/07/2023

"CX complaint is black spots on clothes. Inspected/tested and found unit was improperly or not converted to propane during install. Grate of air duck is charred black from flames being so high as well as drum has become defective. Ordering drum, conversion kit and returning with pre-id air duct. Cannot reschedule at this time. Needs AIG auth; ordrng 1 W10606694A (lp to gas) and 1 W10508188 (drum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Earlysville, VA 22936

Kyle A.

Job Details: 07/07/2023

Cx complaint of unit leaking into rc. Found heater not properly seated causing ice to build up. Removed ice and reseated heater unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX0

Near Washington, DC 20024

Leon

Job Details: 07/07/2023

cx complaint was unit was leaking didnt see a leak after running the unit for about 40-1 hour but no leaks seen that the Float Switch Nut was very loose i tighten the nut up waits a little long still seen no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS10

Near Towson, MD 21204

Shane M.

Job Details: 07/07/2023

installed icemaker. cx paid labor by card. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Sykesville, MD 21784

Marc M.

Job Details: 07/07/2023

Dropped off parts and took Quick pics.; saved tckt

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Sykesville, MD 21784

Marc M.

Job Details: 07/07/2023

"blower wheel correct part ordered, but the item shipped is definitely a drive motor. spoke with parts warehouse and reschedueld cx for wednesday 12.; ordrng 1 WP697772 (blower wheel)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampstead, MD 21074

Marc M.

Job Details: 07/07/2023

cx complaint unit making thumping sound when in cycle. inspected unit and found fractured roller causing the drum to spin off axis. was able to replace the drum rollers and tested unit. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model AEP222VAW

Near Washington, DC 20024

Leon

Job Details: 07/07/2023

replaced FL coil on range tested unit everything worked as it should

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, VA 20164

Jason A.

Job Details: 07/07/2023

CX complaint FRIDGE not dispensing ice all the time. Ice would lag. Wont dispense right after paddle is released & CX would have to wait a few senconds before trying again. Replaced parts & same issues. Reset breaker & checked connections & dispenser started working. Checked cubed to crushed & dispense as soon as paddle is pushed. Water dispenses. Called techline to report & document > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Brian F.

Job Details: 07/07/2023

"Cx states moisture/frost in FC, inspected and confirmed. Sealed gaps between RC and liner, and FC and liner, attatched defrost heater to all clips on drain pan, checked gasket sealing properly. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Lansdowne, VA 201763459

Ricky E.

Job Details: 07/07/2023

"tech line, andrew, customer stated that the unit will run for roughly 20 minutes then shut off. if the customer restarts it it will run again... ran diag fnd no stored errors, and the unit functioned with no issues, same as last service... unit will need the motor assy and blower...; ordrng 1 w11573366 (blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Huntingtown, MD 20639

David J.

Job Details: 07/07/2023

Customer complaint unit is not making ice arrive today in verified complaint inspected unit and found red harness wire at bottom of freezer door is broken. Unit is going to need a new freezer door to properly repair. Customer states they are going to call Costco where they purchase the unit to see if they will just replace it explain to customer part will arrive to home to please inspect to their best abilities and give us a call when the part arrives ; ordrng 1 W11561286 (Stainless freezer door)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Bethesda, MD 20816

Sherwood

Job Details: 07/07/2023

"cx complaint element loose. and mw light out. arrived and did confirm support is broke and light is out. ordering support and will order parts to have on hand to fix light issue.; ordrng 1 W10909479 (support clip) and 1 W10795595 (bulb) and 1 W11238401 (transformer), rqstng P&A on 1 W11325786 (control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Thomas B.

Job Details: 07/07/2023

Cx complaint needs inspected for resale ram diagnostics no errors verified all connections good and tight verified unit for use unit functions Normally

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 07/07/2023

Mounting piece does not have the pieces for mounting looking at the track looks to be the piece with the mounting hooks for the nuts ordering parts; ordrng 1 W11561204 (Track) and 1 W11579392 (Stopper) and 1 W11545307 (Open stopper)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 07/07/2023

Cx Complaint unit not working properly inspected unit found cracked valve ordering inlet valve; ordrng 1 W11513255 (Inlet Valve)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/07/2023

Cx complaint front right burner is not working ordering the electrode and shattered door glass ordering parts ; ordrng 1 W11620553 (Door Glass White) and 1 W11684564 (Electrode Right Front)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lorton, VA 22079

Tanner B.

Job Details: 07/07/2023

"Replaced IM, tested unit. Job complete n"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Winchester, VA 22603

Ezra M.

Job Details: 07/07/2023

"per previous notes, ordering control and thermistor due to unit overcooling.; ordrng 1 W11556912 (control) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Winchester, VA 22601

Ezra M.

Job Details: 07/07/2023

"unknown issue. noise from machine compartment when plugged in, found suction tube vibrating against back panel. repositioned tube. unit pulling .85 amps, and cooling. good frost pattern. ice maker cycles, valve actuates. no other problem found"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Westminster, MD 21157

Marc M.

Job Details: 07/07/2023

"cx complaint unit flashing f6e1 error code. however upon diagnostic entry found also errors f7e1, f8e1. installed first console, and reset factory wifi 5 times as called for. then installed control. confirmed M/S transfered to new components. ran auto/diag. test cycle and unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Washington, DC 20016

Sherwood

Job Details: 07/07/2023

cx complaint pf error code. arrived and installed part. tested and all components are working correctly. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Milford, DE 19963

Frederick R.

Job Details: 07/07/2023

CX complaint is WM ripping clothes. Inspected/tested and could not see any reaason clothes would be getting damages other than the style of washplate with clothes getting stuck underneath or the CX using improper cycles for certain fabrics. Explained use and care to C and they fully understand about deep water wash and using heavier cycles. Unit is working as designed. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near Arlington, VA 22205

Davonte

Job Details: 07/07/2023

"cx complained unit was leaking from the bottom of the unit. after in inspectng unit, water was leaking from the fc of the unit. built up ice arounf the bottom. cx advised that she wants to defrost unit on her own before we have to do any repairs on unit. collect 120$ service fee"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Reston, VA 20194

Jason A.

Job Details: 07/07/2023

CX complaint DW no drain. Test drain. No noise & no drain. checked for obstruction in drain hose. Replaced drain pump & compare resistance between new & old. Ran test wash. Unit completed test & good drain. NO LEAKS. Start sensor wash & unit is advancing > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT02

Near Bowie, MD 20720

Shawn D.

Job Details: 07/07/2023

"cx complaint ositure/water building again in fridge section top shelf has water on shelf. inspected unit and confimred water/and moisture inside of fridge section. checked cabinet out and gap is pretty big snapped pics, sealer isnt sealing all the way still. called techline due to cabinet being bad spoke to steve i sent him pics and we determined prduct damage and trade care handles this. called tradecare i informed him this damage no one would see it when inspecting fridge when delivered!!! tradecare then looked into file and determined UNIT WAS DROPPED AND NOT RPLACING IT tried sealing issue up better used sealer from v/s and told cx to call whirlpool; ordrng 1 542638 (sealer SD V/S), used 1 542638 (sealer SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bel Air, MD 21015

Neil H.

Job Details: 07/07/2023

CX COMPLAINT UNIT NOT HEATING AFTER TAKING UNIT APART AND CHECKING EVERYTHING THE CONNECTION AT THE MOTOR WAS LOOSE CAME OFF NO POWER TO THE ELEMENT SECURED UNIT HEATING AND TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 07/07/2023

"Cx complains that the rc lights not working, inspected unit, the fc led not wokring, found and service pointer W1146554 S.code cover parts and labor .. replaced part unit cks ok; used 1 W11601310 (LED) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Bethesda, MD

Roberto I.

Job Details: 07/07/2023

"Found water in the drip pan at the arrival. Replaced parts and ran a test cycle 3 times. Manually ran fill and then drain several times. Removed front and instacted the unit inside, no leaks."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manassas, VA 20112

Tanner B.

Job Details: 07/07/2023

"Replaced control and fan, tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Laurel, MD 20707

Emmanuel R.

Job Details: 07/07/2023

"Replaced idler pulley and two rear roller wheels, unit tested good ,working as deisgned."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Crownsville, MD 21032

Israel R.

Job Details: 07/07/2023

Isntalled all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Washington, DC 20005

Leon

Job Details: 07/07/2023

cx complaint was unit didnt cut on confirmed the issue seen the that unit was getting 202v which is low but should still cut on seen that control getting power reoplaced UI everything worked like it shoukd

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Woodstock, VA 22664

Ezra M.

Job Details: 07/07/2023

"not cooling. all fans and compressor running. discharge tube cool, compressor warm, 0 frost. unit pulling .48 amps. unit has low charge or leak. ordering compressor, evaporator, drier and nitrogen.; ordrng 1 W11557425 (compressor) and 1 W11504416 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506621 (access valve coupler) and 1 W11506635 (access valve) and 1 W11109499 (drier-tube) and 1 W11504445 (drier coupler a) and 1 W11504447 (drier coupler b) and 1 W11550396 (evaporator) and 1 W11504423 (evap coupler a) and 1 W11504415 (evap coupler b) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Newark, DE 19711

Taylor F.

Job Details: 07/07/2023

Replaced handle from pre id for cosmetic issue. This is new contruction and added a pop to the ticket. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Phoenix, MD 21131

Shane M.

Job Details: 07/07/2023

installed parts. calibrated the unit. unit working properly.

We serviced a

MAYTAG FREEZER

Model MFF2055DRM00

Near Arlington, VA 22205

Davonte

Job Details: 07/07/2023

inspected unit icemaker arm wasnt in groove.

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/07/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Vienna, VA 22181

Jason A.

Job Details: 07/07/2023

CX complaint FRIDGE stopped cooling. Found compressor not running. Fans & lights all working. Pantry display good. Reset breaker & ran test 5. Unit pulls 155W.. Reset power to unit & compressor runs. CX plugged unit into surge suppressor & will monitor temps & reset breaker if needed > JJ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, VA 22180

Jason A.

Job Details: 07/07/2023

CX complaint FRIDGE RC items are freezing. Opened & inspect FC evap & very weak & partial frost pattern indicating low refrigerant & possible sealed systems leak.CX is very unhappy with unit. This is PEX & already had 4 visits since new. CX has to throw away spoiled food & take a day off to get service tech in the house. Ordering evpaorator & 3CountSealSyst& unit will need nitrogen leak test on return. Called techline. - 3CountSealSyst. Parts OOS > JJ; ordrng 1 (3CountSealSyst) and 1 W11579351 (evaporator) and 1 W11504450 (lockring evap) and 1 W11506620 (lockring evap) and 1 W11580057 (compressor kit) and 1 W11504415 (lockring compressor) and 1 W11504430 (lockring compressor) and 1 W11506619 (lockring compressor) and 1 W11109499 (drier) and 1 W11504445 (lockring) and 1 W11504447 (lockring)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Sal R.

Job Details: 07/07/2023

"CX complaint is that the unit is making a odd noise and will not stop after a cycle , but just spins at a low rate. I found in diag the unit has a F6E3 error code. I cleared the code and ran a auto tst and a recalibration . I found the same F6E3 to repopulate. I inspected under the unit and found the rotor screw completly unsecured in the rotor. I inspected the rotor and the geasrcase and found no concerns. I replaced the rotor screw with new (W10752189). Due to the errorcodes found I am orderign 1 control console (W11478526) and 1 main control board (W11419171). Before insptall of parts, return ing tech , please refferance Technical Service Pointer. Once the parts are avalible , please have someone form the office call to set a return date.; ordrng 1 W11478526 (control console) and 1 W11419171 (main control board) and used 1 W10752189 (Rotor screw) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Christian C.

Job Details: 07/07/2023

"Installed control. Tested unit. Same issue. Called techline. No arcing found in wave guide. Mag antenna is normal. Advised to replace MW apl mgr, mag, and inverter at the same time. Ordering control, mag, and inverter. Cx paid in full deducted refund from todays total. 512.26-133.44=378.82; ordrng 1 W10915648 (control) and 1 W11346197 (magnetron) and 1 W10217711 (inverter board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/07/2023

Cx complaint unit is not working properly inspected unit found refrigerator is working and keeping temp found freezer fan not operating also the rear panel of the freezer is frozen over stemming from the center ordering fan motor with thermostats ; ordrng 1 W11452196 (Evaporator fan freezer) and 1 WP67006337 (blade- fan)

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