Service History 404 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Virginia Beach, VA 23452

Carl A.

Job Details: 07/07/2023

"cx complaint of unit not cooling,checked unit to find temps reading 50 degrees in the compartments ,pulled evap cover to find ice ball in rigt hand coner, pulled amp of .4 unit needs seal system done parts and labor covered under entitlments cx owes for service call; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repar)"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near College Park, MD 20740

Shawn D.

Job Details: 07/07/2023

cx complaint right knob harder to turn than all other knobs. inspected knob and confirmed knob is rubbing bezel. adjusted manifold knob now turning and not rubbing. unit is working properly and good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 07/07/2023

"cx complaint of unit making noise while in spin mode,checked unit for error codes, none found at this time,found play in wash plate, also found noise coming from gear case as well,found actator moving when turning drive pluuley when no engaged ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11481722 (Shift Actuator) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW0

Near Hyattsville, MD 20784

Samuel R.

Job Details: 07/07/2023

replaced parts and tested unit now working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waldorf, MD 20603

Shane B.

Job Details: 07/07/2023

installed heater and tested unit for cx. no leaks before or after heater was replaced. no error codes. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Upper Marlboro, MD 20774

Samuel R.

Job Details: 07/07/2023

cx complaint unit is not making ice.inspected unit and coudl confirm.ran test 56 and got error codes e2 and e5.checked ice maker and nothing is jammed.tested ice mker on test 57 and would not harvest.unit needs new ice maker.gav3e cx qoute.; ordrng 1 W10886939 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Hertford, NC 27944

Austin D.

Job Details: 07/07/2023

"cx complaint the unit is not making ice fast enough. checked th unit and it had about a 1/4 of a bin. tested ice maker and it passed. also had proper water flow. therefore, i replaced the ice maker. advsied the cx it can take up to 2 days to fully fill the bin. cx agreed."

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Upper Marlboro, MD 20774

Samuel R.

Job Details: 07/07/2023

cx complaint unit is not draining.inspected unit and could confirm cx complaint.found unit to be hardlt draining.took drain apart and found drained to be clogged.cleared drain and unit is now draining properly.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, VA 23227

Chris B.

Job Details: 07/07/2023

replaced control tested uniut working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fairfax, VA 22033

Richard B.

Job Details: 07/07/2023

"CX complant. Washe rdosent stand still , Soap dosent get picked up and squeaks , Inspected unit and found stuck key on console in diagnostics. Leveled foot and now unit is stable. Ran a drain and spin cycle empty and unit is quiet , With a load the unit makes noise. Ordering gearcase , slider and UI console. Further work needed. RB .; ordrng 1 W11478525 (console HMI) and 1 W11449841 (gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/07/2023

Unit with failed bake element and control reseting itself. Power checks good at wall and terminal block. Ordering cntrl and bake be element. Element had shorted to cabinet. Reported to techline.; ordrng 1 W11567368 (Cntrl) and 1 W11182108 (Element bake)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Falling Waters, WV 25419

Ken M.

Job Details: 07/07/2023

Customer complaint is that there is condensation forming in the fresh food compartment. Found a large gap in the left side of the lower door gasket. Heat applied to the gasket to close the gap. Door is now sealing properly.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/07/2023

Cx conplaint of poor dry quality. Did confirm filter area clogged due to hole in filter. Also unit would not go into diagnostics. Ordering control and filter and will need to vacuum coils on return.; ordrng 1 W11239098 (Control) and 2 W11382898 (Filter)s

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC3

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/07/2023

Motor and belt replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, VA

Joseph D.

Job Details: 07/07/2023

Unit with failed agitator post snagging clothing replaced in unit malfunctioning properly

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fruitland, MD 21826

Michael E.

Job Details: 07/07/2023

"CX complaint: not washing properly and screaming sound on fill. Tested and verified complaint. F8E6 error code. Pressure switch tube appears to be in good working order. Replaced control, tested unit and error did not return. Also, the inlet valve is making a very loud scream when filling. Ordering inlet valve. Scheduled return visit for 7/14 AM; ordrng 1 W11513255 (inlet valve assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Moseley, VA 23120

Joseph D.

Job Details: 07/07/2023

replaced failed pantry door unit ceiling properly electronics working properly no other issues noted

We serviced a

WHIRLPOOL FREEZER

Model KSSC42QVS02

Near Arlington, VA 22205

Davonte

Job Details: 07/07/2023

cx complained there was ice build up on top of unit. inspected unit could see frost at the top of icemaker. inpestec ice chute door opening and closing as should. quoted cx for door gasket. paid for service call and will be calling the office within 30 days if he wants to move forward with repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/07/2023

Unit with two failed lower rack wheels must replace customer requests that they just be sent to his residence; ordrng 2 W11551383 (Lower wheel)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Baltimore, MD 21206

Alexander D.

Job Details: 07/07/2023

cx complaint unit not making ice. inspected unit and verified complaint. found fill tube missed icemaker causing sheet of ice in bottom of fz. cleared ice. found fill tube extension tore up because it was also smashed behind evap cover because fill tube coming thru the cabinet isnt aligned properly. ordering fill tube and extension. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10496649 (fill tube extension) and 1 W11292468 (fill tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Glen Allen, VA 23059

Chris B.

Job Details: 07/07/2023

replaced sump per tech line tested unit no leaks deteced unit workinhg as desighned

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manassas, VA 20109

Demonte S.

Job Details: 07/07/2023

Inspected the unit. Found that the cx is saying that the Dryer Drum is not rotating while in use. Checked the belt to the unit. Dryer Belt is all chewed up. I then installed a new Belt. Noticed that the Motor Nut is broken in half. Unit will need Motor Nut. ; ordrng 1 WP8066184 (Whirlpool Dryer Motor Pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Glen Allen, VA 23059

Chris B.

Job Details: 07/07/2023

cx comp unit will not cool insp unit conf cx comp found white wire not seated in heater harness thawed evap seated wire with tape unit will need evap harness to complete repair W11650662; ordrng 1 W11650662 (heater harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Newport News, VA 23606

Lucas R.

Job Details: 07/07/2023

"installed fitting, leveled doors, heated gasket, tested icemaker and dispenser, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mechanicsville, VA 23111

Chris B.

Job Details: 07/07/2023

cx comp unit will not cycle insp unit conf cx comp found black white wire to dp open drain pump at 19k oms called chris at parts warehouse said he has one harness W11643701 on hand called ofiice stated they are schedueling for 7/13/23; ordrng 1 W11643701 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 07/07/2023

"Replaced damper, unit is not working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/07/2023

Replaced parts.. unit tested ok.. water dispenser sounds fine

We serviced a

ROPER REFRIGERATOR

Model RT21LMXKQ04

Near Harrington, DE 19952

Frederick R.

Job Details: 07/07/2023

"CX complaint is no cool. First impression is unit in horrible condition. Linner deteriorated and cracked in bot RC and FC. Found evap frozen over completely. defrosted and put cover back on. Going to call WP on monday to see if they want any work done to unit because of its condition. Informed CX that house and area needs to be clean and clutter free if we do return. You literally cannot move or open door completely or anything. Keep ticket open unitl WP called; ordrng 1 2159061 (gasket,door ff (wht)) and 1 2159060 (gasket,door fzr(bsq))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23222

Chris B.

Job Details: 07/07/2023

cx comp unit will not start insp unit conf cx comp found open therm fuse replaced them fuse tested unit wroking as desighned did seem vent was cleaned and unit was breathing as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/07/2023

Replaced led in cavity of mw. tested unit. Job complete

We serviced a

WHIRLPOOL ICE MAKER

Model WRS588FIHZ04

Near Hertford, NC 27944

Austin D.

Job Details: 07/07/2023

cx complaint the unit is not making ice. checked the unit and found that the harness under the freezer door is broken. disassembled the unit as needed. found broken wires at the bottom of the freezer door. therefore the ice maekr is not getting power. unit needs a new freezer door. cx did not want to go ahead with repair so they paid servicde call. W11566705

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/07/2023

evap froze over ball off ice covering thermistor steamed inspected thermisotr and connetinos sugguested evap cover installed moving cold air customer paid in full by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/07/2023

Replaced failed bin and now unit dispensing properly no other issues found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Hampton, VA 23666

Carl A.

Job Details: 07/07/2023

"cx complaint of unit shutting down and displaying the po error code,checked unit to to find that evap motor failing,the part that was pre id was correct part needed but wrong part number reordering parts for repairs; ordrng 1 W11661931 (Motor, Evaporator (includes Heater Harness And Defrost Thermostat))"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23234

John P.

Job Details: 07/07/2023

chang lower harness tested unit working as desgined

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Christian C.

Job Details: 07/07/2023

"Installed control, and element. Ran through diag cycle. No issues."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Quinton, VA 23141

Chris B.

Job Details: 07/07/2023

cx comp unit rf burner will not work and there was a loud pop when it stopped insp unit conf cx comp found rf inf switch open unit will need 3148954 to complete repair; ordrng 1 3148954 (rf switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, VA 23188

Orbie

Job Details: 07/07/2023

"cx complaint unit will not go through cycles. checked unit found F9E1. 0L to drain pump from control, 105 ohm to lid latch. found broken wire at drain pump to harness. temporarily wired unit up to get CX back working until we return. ordering harness to complete repair.; ordrng 1 W11643701 (harness)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/07/2023

"W11568984 74.11, labor 120.00, shipping 15.00, tax 4.45....... customer stated that the unit wasnt draining... verified issue fnd that when leaning the unit back the unit would drain.. inspected the harness and could not find a brake. tested from the control and fnd the drain circuit open.. tested the pump and the pump showed 20ohms, 17-21 is in range... the customer is unsure on the repair and may replace the unit..."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Elizabethtown, PA 17022

Cody H.

Job Details: 07/07/2023

"Was able to access unit and replace parts per previos visit. Calibrated and tested unit. Unit now works as designed, no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/07/2023

".5 AMP DRAW CX COMPLAINT UNIT NOT COOLING COMPRESSOR HUMMING REALLY LOUD THEN RELAY CLICKS NEW COMPRESSOR AND EVAP NEEDED S.S. REPAIR; ordrng 1 W11574734 (Whirlpool Refrigerator Compressor) and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11598434 (EVAP REPAR), used 3 (S.S. REPAIR NEEDED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Great Falls, VA 22066

Simon

Job Details: 07/07/2023

CX complaints refrigrator not cooling .inspected unit found evap defrost heater brown wire connection bad .ordered evap wire harness and evap defrost heater.SZ; ordrng 1 WP2323198 (evap defrost heater) and 1 W11342162 (evap fan wire harness)

We serviced a

WHIRLPOOL ICE MAKER

Model KUID508HPS01

Near Virginia Beach, VA 23451

Branden R.

Job Details: 07/07/2023

cx complaint not getting power lights and control panel not responding checked unit and found bad pump on unit with proper vac but not sending out proper vac to unit . replaced pump and tested unit is now running as designed .

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Virginia Beach, VA 23462

Lucas R.

Job Details: 07/07/2023

"upon arrival temps at 1 and 35, unit in defrost, removed evap cover, pulled unit, compressor pulling .7 amps, within 5 min. had full frost through suction line, per previous notes defrost thermistor at 15k ohms with no frost pattern indicates bad defrost thermistor, replaced defrost thermistor, called techline spoke with nate to document, unit working as designed.; ordrng 1 W10384183 (thermistor lr/vs,), used 1 W10384183 (thermistor LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/07/2023

came out to resolve the issue. disassembled as needed. repalced all parts. tested unit. have an amp draw of .95 amps. cleaned the condenser as well. unit is good to go. advised cx to monitor the unit for 24 hours and to call us if issue persists.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Denver, PA 17517

Justin L.

Job Details: 07/07/2023

Cx complaint unit not cooling properly. Cx unable to find receipt as they are renting. Contacted tradecare and verifed delivery date of 10/30/22. Was able to access unit and found good frost pattern. Found fan scroll and retainer had factury defects causing the motor to dislodge and the shaft to bend and cause motor failure. Found damper is also getting stuck. Ordering parts needed for repair once in office will need to set return; ordrng 1 W10251462 (fan scroll) and 1 W11671527 (retainer) and 1 WP2315549 (fan motor) and 2 WP2176759 (grommet)s and 1 W11236851 (damper)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Camden, NC 27921

Austin D.

Job Details: 07/07/2023

"cx complaint the agitator and washplate broke. checked the unit and found a cracked agittor and washplate. replaced the washplate. looked underneath and found a loose rotor bolt. therefore, ordering gearcase, slider, etc. to resolve the issue. added a new bolt to help for the time being.; ordrng 1 W11614636 (agitator) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W11569112 (dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21701

Ricardo S.

Job Details: 07/07/2023

order more shims; ordrng 4 4387828A (shim)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23838

John P.

Job Details: 07/07/2023

change control and door panel tested unit working as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/07/2023

"Cx complaint noise and burning smell.Removed front, inspected drum, belt, pullley, motor and connections, found no issues. Removed back cover, inspected terminal block, element, all wiring and connections, found nothing wrong. Ran a cycle on high heat, the unit worked as designed and didn't make any noise or burning smell. Called Whirlpool Safety and documented everything"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Chesterfield, VA 23838

John P.

Job Details: 07/07/2023

change cover unite working as designed

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near Washington, DC 20011

Brian F.

Job Details: 07/07/2023

"Cx states oven not heating. Started bake cycle, ignitor receiving 120VAC, but not glowing, probed ignitor, reading very high resistance/open. oven needs new ignitor.; ordrng 1 W11176454 (igntr-oven)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Virginia Beach, VA 23452

Branden R.

Job Details: 07/07/2023

"cx complaint unit leaking , checked unit and found unit will need updated tub ring for unit causing drops of water out of the front of unit . also found when testing main drain on the house is backing up causing a chance for unit to leak when trying to drain . advised cx to contact a plumber to get drain properly cleaned . ordering all parts for repair .; ordrng 1 W11094304 (tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW6500WW1

Near Red Lion, PA 17356

Sal R.

Job Details: 07/07/2023

"CX complai t is that the unti is making a loud noise and is leaking oil. I foun d that the barrings in the gearcase are blown . I am orderign 1 tub assm(W10193886), 1 hub(W10820039), 8 screws (WP8533953O and returnvisit will need to be 2 call countes due to the time to complete the repair. I informed CX that the part will direct ship to the hoime and CX will inspect for damage and call office once it arrives to set a return .; ordrng 1 W10193886 (outer tub) and 1 W10820039 (hub) and 8 WP8533953 (screws)s and 1 2callcount (2 call coun t)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Halethorpe, MD 21227

Dustin F.

Job Details: 07/07/2023

"cx complaint: Unit shaking during a load.Inspected unit, couldnt confirm shaking now, cx showed me they tried to wash a thick electric heavy blanket. too much for the unit, checked suspension, unit level, and ran test. unit cleared all tests. went over proper loading for unit with cx. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/07/2023

"thawed evap, replaced evap harness, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manassas, VA 20111

Demonte S.

Job Details: 07/07/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is freezing Food in the Refrigerator section. Checked the Refrigerator Section. Cx is blocking the Damper Control with Food / Drinks. I then checked the Freezer Section. Freezer is packed and vents are covered which is pushing more air into the Refrigerator Section. Went over all loading instructions with the cx. Cx has a better understanding. ( This is the one and only use and Care call. ) Leveled the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Laurel, MD 20707

Emmanuel R.

Job Details: 07/07/2023

"Cs unit is making a humming noise, confirmed complaint.Customer is hearing the evap fan and the compressor when they are running.Also he hears the icemaker cycling, all normal noises. Unit is working properly"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Shawboro, NC 27973

Austin D.

Job Details: 07/07/2023

"replaced the control and wire harness. put the unit back together and tested operation. unit is running as designed. tested in a normal and a draing and spin. no error codes present. cx does not have hot water hooked up therefore, i advised them to use the tap cold settings. recommend getting the leak fixed for hot water."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Columbia, PA 17512

Sal R.

Job Details: 07/07/2023

"Per the previouse tech, I was able to access and replace all parts. Recalibrated and ran auto test. Unit test good."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Potomac, MD 20854

Julian H.

Job Details: 07/07/2023

CX states dishes are chipping inspected found filter clogged had pcs of metal dishes cleaned all these tested & bottom spray arm not moving found an issue with control & sump asm quote CX & paid for svc call only; ordrng 1 WPW10591570 (pump&motor) and 1 W11225084 (cntrl-elec)

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL03

Near Arlington, VA 22205

Davonte

Job Details: 07/07/2023

cx comnplained rc was making a loud noise. after inspecting unit i could hear noise coming from rc evap fan. could see see frost coming from bottom of rc evap cover. unit will need rc evap cover assembly. part on special order.; ordrng 1 W11610998 (evap cover assembly)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Potomac, MD 20854

Julian H.

Job Details: 07/07/2023

CX states that unit moves back when on a cycle inspected & cant find anything on the system that can cause this floor underneath is slippery causing unit to move back advised CX to place something on between to maintain unit steady

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 07/07/2023

"Replaced sump motor assy, unit tested and dw works fne"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Arlington, VA 22207

Jason A.

Job Details: 07/07/2023

"CX complaint WALL OVEN F2E1 error code. Used tech sheet. Verified errors along with F9E0 product miswire, F1E1 Apl Mgr. Cleared errors. Test blower runs. Test bake & broil & convect. Parts OOS.> JJ; ordrng 1 W11600651 (User Inter SS) and 1 W11448962 (Appl Mgr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/07/2023

replaced ui and control also replaced freezer evap harness and cleared drain small aount of ice causing small drip inside freezer confirmed unit cooling after replacing control dispensing water and ice

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW04

Near Arlington, VA 22207

Jason A.

Job Details: 07/07/2023

CX complaint FRIDGE no cool. Test compressor runs but only pulls about 0.7A. Install UV drier & checked for leaks. Found spot of rust on back wall. See Sdpics. Called techline & was adviced this is nothing to worry about. Run vac for 10minutes then closed gauges. Took picture & waited 10minutes & took another pic. See SDpics. Filled with 4.15 OZ R134a. Good running & equlise pressures & unit pulls 1.1A. FC temps are dropping > JJ

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Antrim Township, PA 17225

Bernard M.

Job Details: 07/07/2023

"When underneath to repair, removed rotor and found oil inside. Also found oil on the inside of the cabinet. Unit will need gear case repair with 2 call count. Ordering necessary parts which are in stock and set return for 7/12. Office will contact cx to reschedule; ordrng 1 W11449841 (gear case)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Laurel, MD 20724

Israel R.

Job Details: 07/07/2023

Customer complaint unit is not smoking from the oven. I tested the unit and found the unit had oil spilled. Removed the pan and took off the burner cover. found more oild i cleanded it and put it back together. Started the unit and the unit started smoking again but after 10 min the unit stopped smoking and the unit is heating.Unit is back to normal operations.

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2830IL01

Near Germantown, MD 20876

Ricardo S.

Job Details: 07/07/2023

"replaced cntrl board.. reset power, still nto working, F6e6 communication error .. order right cntrl board and console; ordrng 1 w11448962 (cntrl elec) and 1 w11449303 (console assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20724

Israel R.

Job Details: 07/07/2023

"Customer complaint unit is not cooling correctly.Customer has to have the set temp all the way top the max to get it to stay I found the unit is reading about 40 degrees in the max setting and about 7 in the FC. Unit is not cooling cold enough. I pulled unit and found the compressor si really hot and reading about .6 amps. Compressor is burning my hand to the touch. Unit needs new compressor, dryer couplers and lockring kit.; ordrng 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 WP99003172 (silicone l) and 1 lockringkit (lockring kit) and 1 W11506635 (Couplers.), used 1 WP99003172 (SILICONE IR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Clinton, MD 20735

Shane B.

Job Details: 07/07/2023

"cx complaint is the unit not cooling again, icing up in FC section. confirmed complaint. defrost sensor is open in diagnostics. defrost heater is working fine. i melted all ice. tested thermistor in a cup of ice water. got a reading of 2.5m ohms, way out of spec. documented with techline, they advised replacing thermistor. replaced with VS part and restored power. defrost sensor now reads as a pass. cx paid in full for repair.; ordrng 1 WPW10384183 (thermistor VS SB), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 07/07/2023

"Customer complaint is that the unit is giving an error code. Checked for stored error codes and at first the unit did not want to go into diagnostics. Cycled power to the unit and retried. Found error code F7E1 stored twice. Code cleared and test cycle ran. Cycle ran properly, but after it started spinning, it threw the F7E1 error code. Ran the tachometer test and the actuator did not register that the tub was turning. Actuator connector is secure and found no material build up on the actuator. Checked for 12VDc between J2-2 and J2-3, but only got 1.5V. Unit needs a new actuator and control.; ordrng 1 W10913953 (actuator) and 1 W11543994 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ellicott City, MD 21043

Justin S.

Job Details: 07/07/2023

cx says the unit is getting an error code. found a f8e4(overflow) fae2(vent) error codes in memory. ran the diagnostic and no error codes after. checked unit and is good.

We serviced a

WHIRLPOOL DRYER

Model lte5243dq2

Near Washington, DC 20009

Sherwood

Job Details: 07/07/2023

cx complaint lid off machine. arrived today installed part. lid is now installed correctly. repair complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Washington, DC 20011

Brian F.

Job Details: 07/07/2023

"Cx states unit giving fill error. Entered diagnostic mode, found saved F8E1 (valve failure), tested valves, found hot valve not opening. Also found water lines connected to wrong valves, cold was on hot, hot was on cold. Installed new hot valve, attached hoses to correct valves. Ran auto test, completed with no errors, started normal wash cycle with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Hyattsville, MD 20781

Brian F.

Job Details: 07/07/2023

"Cx states water leaking into RC, RC not cooling, inspected and confirmed. Found ice covering floor of FC, removed evap cover, found drain pan full of ice from unclipped defrost heater. Cleared ice from pan and drain tube, attatched defrost heater to all clips on drain pan, reassembled, unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Manchester, PA 17345

Sal R.

Job Details: 07/07/2023

"CX complai t was that the unit is leaking form the front left cornner. I found no error codes in diag, but suds pressant in test cycle. I edjucated CX on soaking dishes and tuperwear in dawn dish soap befor putting in diah washer. i also edjucated CX on runing clean cycles with white vinager. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near University Park, MD 20782

Brian F.

Job Details: 07/07/2023

"Cx states FC gasket not sealing, inspected and confirmed. Found issue caused by warping at bottom of FC door caused by a lack of foam inside door. Ordering FC door.; ordrng 1 W11374244 (FC Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Shillington, PA 19607

Justin L.

Job Details: 07/07/2023

Was able to access unit and cut into system to find a full charge. Removed and replaced compressor and filter drier. Pulled unit into vacuum and charged with 47 g R600. Unit began to develop frost pattern. unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Silver Spring, MD 20903

Brian F.

Job Details: 07/07/2023

"Cx states RC lights out, tested and confirmed. Installed new RC LED, light still won't turn on, probed control board P10-1 to P10-2 with door open, board is not sending power to RC lights. Quoted cx for control replacement, will call back if they would like to proceed with repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW01

Near Lancaster, PA 17602

Justin L.

Job Details: 07/07/2023

Cx complaint of frost build up in freezer. Was able to access unit and found bottom of door warped allowing in warm air which then turns to frost. Ordering parts and door will ship to cx house and they will contact us for return; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket) and 1 W11178521 (name plate)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Maryland City, MD 20724

Israel R.

Job Details: 07/07/2023

"Customer complaint unit door is not square and is not alingned and heat is coming out of the corner. I called techline becaseu i cant see damage and the door is not sealing letting heat out. I called techline and they recomended to replace inner door, hinges and recievrers and also the lower drawer. Call customer when all parts are available.; ordrng 1 WP9761344 (liner-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 2 W10647259 (hinge-recv)s and 1 W10813962 (drawr-util)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Mercersburg, PA 17236

Bernard M.

Job Details: 07/07/2023

Cx complaint unit doesn't cool. When arrived found the unit to be cooling normal. Temps were normal. Cx stated the ice melted inside FC and it was warm.Cx had unit unplugged several hours before it started cooling. Accessed the control and found it to be the defective one in accordance to SP#11642483. Ordering control and will use harness on return. Once parts are available contact cx to reschedule; ordrng 1 W11546609 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Millersville, MD 21108

Israel R.

Job Details: 07/07/2023

"Customer complaint unit burnt up the light and when she replaced it the metal sleeve stayed in the socket and saw sparks. After that the light bulbs did not work. I found burn marks on the socket and getting 120 vAC all the time. Called techline and they said to replace control, socket and light. CAlled safety and they said ther customer is responsible for a new repairs. Quoted for repair 300.09 also safety called her and told her that she can get 75% off on a new one. She said she is getting a new one.; ordrng 1 W11182110 (cntrl-elec 156.98) and 1 8206232A (lamp 40 watt 3.78) and 1 W10210871 (holder,lamp 4.42)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17408

Sal R.

Job Details: 07/07/2023

"CX complaint was that the unit would not spin or complete a wash cycle. I found the unit to have serveral error odes to include F0E5, F0E3, F7E9, and F0E7. I cleared the codes and inspected under the unit. I found that the rotor screw was not tight;y secured to the gearcase/ rotor. I replaced the screw and ran a auto test and a recalibration. UNit test good.; used 1 W10752189 (Rotor screw) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Pasadena, MD 21122

Israel R.

Job Details: 07/07/2023

Installed new mag and inverter. Unit is heating. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Ranson, WV 25438

Ken M.

Job Details: 07/07/2023

Terminal block replaced and power restored. Voltages at the terminal block were wrong again. Removed the cord from the terminal block and tested power from the cord and cord voltages are good. Reconnected the cord and disconnected the power connector at the control board. Terminal block voltages returned to normal. Unit has a bad control. Cooktop burners are working. Left the power connector to the control disconnected so the customer at least has use of their cooktop.; ordrng 1 W11546066 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 07/07/2023

"Cs unit stopped cooling both sections after repairs, confirmed complaint. Temps in fc 45 degreesa and getting warmer. Removed rear panel and notice oil coming out the braze on the steel line. Rebrazed steel line and added 145psi of nitrogen. Held pressure good also vaccumed unit down and held that too. Filled with 68g r600. Evap is starting to build a frost pattern.Advised allow24hrs for temps to stabilize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Crofton, MD 21114

Israel R.

Job Details: 07/07/2023

Customer complaint unbit RC top light are not turninign on. I found the freezer light is also out. I repalced the frezzer light and tested. Unit is now lighting. Unit is back to normal operations.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 07/07/2023

"Cs lower oven not heating, replaced upper lower control board. also found the high limit was blown. Replaced high limit and tested unit. Unit is now working properly. The Ui was the wrong color reordering UI stainless.; ordrng 1 W11297709 (console) (The high limit was from AD van stock, please return to AD.), used 1 wp4449751 (thrmt/high limit AD van stock) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Earlysville, VA 22936

Kyle A.

Job Details: 07/07/2023

Cx complaint of unit not draining. Did confirm and found units connector barely seated. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Washington, DC 20011

Sherwood

Job Details: 07/07/2023

cx complaint no power lid lock. arrived and i did confirm washer is now powering on reset breaker and tried to put unit into a service diag mode and nothing worked. also i was not able to take picture of m/s number due to door being locked and this is also a stacked combo. will need 2nd tech to help remove dryer and check for power.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM02

Near Silver Spring, MD 20901

Roberto I.

Job Details: 07/07/2023

"CX complaint no cool.Found frost build up un evaporator. Forced defrost, it worked ok. Removed cover and defrosted evap. Found loose thermistor, replaced it and installed 2 zip ties to make a good contect. Unit good to go. Collected $314.37 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2CHQXKT05

Near Montclair, VA 22025

Tanner B.

Job Details: 07/07/2023

"1- W10822278 timer and 1- bimeatl if cx calls back . frosted up fc evap , unit needs defrost timer and bimetal.. cleared frost in meantime .. cx paid svc call"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Salisbury, MD 21804

Michael E.

Job Details: 07/07/2023

"CX complaint: banging sound. Tested and verified complaiont. I found a front support roller defective and had partially fallen apart. I replaced the front support rollers, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Montclair, VA 22025

Tanner B.

Job Details: 07/07/2023

"Found the fc led connection loose, reconnected the units led .. tested unit .. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Salisbury, MD 21801

Michael E.

Job Details: 07/07/2023

Replaced gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Stafford, VA 22554

Tanner B.

Job Details: 07/07/2023

"Cx Concern the unit not making ice, found ice tray dettached from IM housing .. found fill tube in door leaking and causing ice to build and damage im when harvesting .. unit needs new door assembly; ordrng 1 LW11026425 (fc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Baltimore, MD 21212

Shane M.

Job Details: 07/07/2023

cx complaint the leaking from icemaker. found extended tube for icemaker pushed forward. pulled unit and fixed tube issue. unit working properly.

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