We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/07/2023
"Cx complaint unit won't stop running. Restored power to stacked unit and the drain pump constantly runs. Entered diag and found error code F3E1 pressure switch fault. Erased code and attempted to run test, but pump would run and not start cycle. Unit will need pre-id parts and 2 tech on return. Once approved contact cx to reschedule; snapped 3 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Centreville, VA 20120
Demonte S.
Job Details: 07/07/2023
Installed Hinge Bushing & Right Door Closer. Leveled the unit. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Baltimore, MD 21215
Justin S.
Job Details: 07/07/2023
the unit was turned off at the breaker when i arrived. cx flipped the breaker and the compressor and fans activate. pressures equilized to 30psi when i hooked up the guages. when activated the low side pressure drops to -27psi and high side pressure is 90psi. compressor amp draw of .4aac. no dye anywhere i can see. pressurized the unit with nitrogen to 140psi and the unit is not leaking when bubble checked. had issues with my phone and found the unit has leaked 3 psi 1 hour. called tech support and spoke with a ed. unit under review
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Shawn D.
Job Details: 07/07/2023
installed drain pan and S-Code to cover Labor only: covers that part of the repair then went to install gaskt to find wrong one in box snapped pic the gasket is one that pushes in. reordering gasket and is instock so rescheudled for 7/11; ordrng 1 W10846057 (doorgasket gray)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 07/07/2023
CX Complaint is the dryer not starting. Inspected unit and found unit getting good power UI is working start unit and control relay clicks unit doesnt start pulled panel and found thermal fuse blown. Ordering Fuse; ordrng 1 W10909685 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Great Falls, VA 22066
Simon
Job Details: 07/07/2023
CX complaints refrigrator temprature issues .inspected unit replaced EVAP HARNESS .REF AND FREEZER thermistor and CONTROL.UNIT TESTED . set temprature as reccommended.unit good to go.SZ
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/07/2023
"Cx complaint no heat.Ran the unit, confirmed cold air in the drum. power supply ok, found open tco. Replaced tco kit (W10900067) using v/s part. Unit tested ok.; ordrng 1 W10900067 (tco kit (RI van stock)), used 1 W10900067 (tco kit) from stock"
We serviced a
MAYTAG WASHER
Model MEDB955FW2
Near Reston, VA 20191
Richard B.
Job Details: 07/07/2023
"CX complant. Dryer squeaks. Insopected unit and dryer is not venting , Moisture inside. Changed 4 rollers and ideler , Advised CX needs to clean dryer vent . Clogged . Working a sdesigned now. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 07/07/2023
"upon arrival high side and low side pressures equal. In test 4, compressor unable to start no Frost pattern tech line stated compressor is failed and stated to replace three-way valve and compressor again. Flush each line with nitrogen and call back with diagnosis if anything seems off. Cx very unhappy. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11580434 (3 way valve) and 1 Nitrogen (Nitrogen see Mark please)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Baltimore, MD 21205
Alexander D.
Job Details: 07/07/2023
cx complaint unit making loud grinding sound during agitation and spin. inspected unit and verified complaint. f0e3 overload error stored. ran test cycle and everything ran fine but when it tried to slow down basket at the end is when it made grinding noise. found noise coming from splutch teeth skipping. seems actuator is shifting it over all the way. replaced splutch. ran calibration and autotest. no noise this time. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Tyro, VA 22976
Kyle A.
Job Details: 07/07/2023
Cleared clogged drain and tested unit. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/07/2023
"cust stated not heating properly. verifed unit heating normally, heat cycling properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details: 07/07/2023
CX complaint FRIDGE NO COOL. Uniot cooled for a few months after compressor & evap. Found compressor running but no frost pattern. Unit pulls o.6A. Unplugged inverter board. 3CountSelSyst. Nitrogen test > JJ; (- 3CountSelSyst) and 1 NitrogenLeakTest (NitrogenLeakTest) and 1 W11546692 (Evap) and 1 W11504448 (Evap coupler) and 1 W11506620 (Evap coupler) and 1 W11557671 (Compressor kit) and 1 W11504415 (Compressor lockring) and 1 W11504431 (Compressor lockring) and 1 W11506619 (Compressor lockring) and 1 W11109499 (Drier) and 1 W11504433 (Drier lockring) and 1 W11504447 (Drier lockring)
We serviced a
KITCHENAID COOKTOP
Model kcgs556ess02
Near Ashburn, VA 20148
Christian C.
Job Details: 07/07/2023
Installed center burner head and center oriface holder. Tested all burners. All normal.
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Vienna, VA 22180
Richard B.
Job Details: 07/07/2023
"CX complant. Microwave oven combo dosent boot up after a electrical outage. Inspected unit and found unit off at breaker , Cycled power after reseating control board error codes . and only Jenn air is displayed on screen. No other controls work on unit, Will not go into diagnostics , Occassionally the console will flash with a white screen and resort back to jenn air logo . Called techline to document. Techline states a boot up issue with UI, and provides no coverage due to age of unit. Console one in stock. CX paid in full, Further work needed. RB; ordrng 1 W10323052 (console 1244.39)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/07/2023
"Replaced parts, ran diag, no errors. Ran a test cycle, the unit worked as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/07/2023
"cx complaint cycle not advancing, checked unit found f7e4 basket reengagement fault, metal seperated from plastic on slider, oil leaking from gearcase due to slider failure. advised cx office would contact to schedule upon approval.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Baltimore, MD 21218
Shane M.
Job Details: 07/07/2023
"cx complaiint the unit isnt finiishing cycles. found error code F9E1. found old styler washer machine drain hose on machine, pinched underneath unit. pulled hose straighten, unit now draining. advised unit needs new styler drainhose."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Richard B.
Job Details: 07/07/2023
"CX complant. Dishwasher not working, Inpected unit and found console top lifting letting water enter into UI assembly shorting out unit. Ordering console , UI and control. Will use sump if needed on return if needed. RB; ordrng 1 W11460908 (console) and 1 W11506011 (control) and 1 W11460962 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/07/2023
"Replaced all parts, ran test cycle unit completed cycle without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/07/2023
Valve now works but fill tube is frozen. Ordering water system parts.; ordrng 1 WPW10675033 (Control) and 1 WPW10675033 (Tube) and 1 W11238340 (Fill tube) and 1 WPW10341329 (Valve) and 1 W11194438 (Filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/07/2023
"Replaced all parts per previous tech, placed assembly back in and unit dispenses ice. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Clinton, MD 20735
Shane B.
Job Details: 07/07/2023
cx complaint is the unit not cooling or making ice. when i arrived unit was running. my prob shows FC is 53. i found compressor running but not frost pattern. compressor is puling .36amps. unit has a SS leak. ordering evap and compressor. parts and labor CBE. cx paid service call.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Baltimore, MD 21211
Shane M.
Job Details: 07/07/2023
cx complaint the unit staying on . found no error codes stored. found when testing unit. start button getting stuck. removed panel & fixed push button. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waldorf, MD 20603
Shane B.
Job Details: 07/07/2023
"cx complaint is a burning rubber smell. cx said smell started recently. i checked for codes and found none saved. i ran the service cycle and unit completed the cycle with no strange noises. i inspected under unit and found no thermal damage to anything. belt is not slipping. i did find the motor is very hot and seems to smell like something is burning. motor windings are in spec, both are 5.3ohms. inspected control and ran another service cycle. no issues at control. i called techline to document, they advised replacing the drive motor. calibrated unit. ordering motor. schedule when available.; ordrng 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dundalk, MD 21222
Alexander D.
Job Details: 07/07/2023
replaced drum. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bryans Road, MD 20616
Shane B.
Job Details: 07/07/2023
"cx complaint is the unit displaying F9E1, the door not unlocking. when i arrived the unit was unplugged, door was locked and wet clothes were inside. i restored power, drain pump did not run but door stayed locked, lock light is flashing. found F9E1 long drain. tried running drain pump but it sounds like it jammed. unit is stacked and will need 2nd tech to help take dryer down. ordering drain pump. scheudled return with office for 7/12.; ordrng 1 W11458345 (drain pump)"
We serviced a
ADMIRAL DRYER
Model AED4516MW0
Near Baltimore, MD 21224
Alexander D.
Job Details: 07/07/2023
"cx complaint unit not heating and timer not advancing. inspected unit and verified complaint. found unit not getting proper power supply. L1-L2:0v, L1-N:120v, L2-N:120v, L1-G:40v. L2-G:40v. not a true safety call because unit isnt heating and timer isnt advancing because it runs on 240v and wont advance without proper power. advised cx to call electrician to correct power supply and call back if issues persist after."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Towson, MD 21286
Shane M.
Job Details: 07/07/2023
installed all parts. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Martinsburg, WV 25401
Ezra M.
Job Details: 07/07/2023
"states error code, found issue with cold water valve.; ordrng 1 W11595805 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Keswick, VA 22947
Kyle A.
Job Details: 07/07/2023
Cx complaint of unit faceplate coming off the ui. Did confirm and replaced ui and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAM00
Near Herndon, VA 20170
Simon
Job Details: 07/07/2023
CX complaints water drips from refrigrator.inspected unit dual water reservior.the back water reservoir connector leaks tried to find the part NO PART FOUND .CX will research for the part .and will call for next visit to install the parts SZ.CX paid service call 120$
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21205
Alexander D.
Job Details: 07/07/2023
replaced capacitor. ran calibration and autotest. unit is now working properly. motor and control not needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/07/2023
cx complaint is lights in FC and top of RC being out. confirmed complaint. i replaced all lights with update LED light kit.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsville, MD 20659
David J.
Job Details: 07/07/2023
"Customer complaint unit makes noise when spinning arrived today and verified complaint, found no errors. When going through service cycle during spin unit started squeaking. Verified coming from bottom of unit but could not verify the component. Replaced pre Id parts just in case. Recalibrated unit and ran another diag cycle and now have no noise. Explained to customer if it happens again to get video. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Ashburn, VA 20148
Christian C.
Job Details: 07/07/2023
Installed FC gasket and FC door switch. Heated up gasket to seal. Tested FC door. Sealing all the way.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Mechanicsville, MD 20659
David J.
Job Details: 07/07/2023
Customer complaint unit is not dispensing water or making ice as it should arrive today and verified complaints found when trying to dispense water in normal mode. Nothing happens. I was switching it to dispense ice dispenser properly. Place unit into diagnostic mode and ran test 46 and ice dispenser was registered And water dispenser was registered at zero when not in use and 1 when in use and it dispense water properly found no error codes on icemaker disconnected power to unit and unplugged UI harness on pantry power and unit back on and now have no lights no cooling and doors are not being registered if they are open or close. Left unit plugged in for a half hour call Techline to document and they had stated it could be a failing DC voltage component while on the phone with Techline unit came back on and everything was working properly and started cooling. Techline stated that we could order the DC parts that are known to fail and bring those back with us. That way we can test certain components And have parts to bring back with us. Ordering parts and will schedule for a return visit. As of right now the unit is working will return when parts arrive. ; ordrng 1 WPW10769076 (Pantry ui) and 1 W11330971 (Console) and 1 W10804160 (Led driver board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rockville, MD 20850
Julian H.
Job Details: 07/07/2023
CX complaint about rh side door rustingconfirmed rust spots not caused by CX using correct ss cleaner need part ADVISED WAITING TIME; ordrng 1 W11449026 (door rh ss)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Upper Marlboro, MD 20772
David J.
Job Details: 07/07/2023
Customer complaint unit was beeping constantly and could not figure out why arrive today and inspected unit and could not verify that complaint placed unit into diagnostic mode and found a drain error and they overfill error. Inspected unit and tested found drain pump to work properly and found no signs of overfilling. Customer had stated that they were trying to press buttons to have it fixed. cleared codes and ran to cycle unit completed cycle with no issues. Explain to customer how unit works since it is different from their last one filled the unit with rinse aid and explained the importance of it for drying. Explain to customer how unit works by showing all features and how to select certain things. Unit is working as designed job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ
Near Stafford, VA 22556
Thomas B.
Job Details: 07/07/2023
Took off top and panels verified all tubing is unrestricted and secured all tight verified no scuffs or breaks or bends unable to locate any leaking issues unit functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Felton, DE 19943
Frederick R.
Job Details: 07/07/2023
CX complaint is DW leaking. Inspected and found unit leaking from tub underneath rubber seal on bottom front of tub. Spoke to Andrerw at WPTL. Sent pics via text and was referred to trade care.Spoke to Cynthia at WP Trade care. Was advised CX does not qualify for any concession. Informed CX of what WP told me. CX will be buying a new unit. This is the same issue it was having a month ago. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/07/2023
"replaced all parts, calibrated and tested, no faults after test cycle. unit working as designed. secured suspension in bin. left other parts with cx."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Demonte S.
Job Details: 07/07/2023
Wrong Compressor in the Box. Called Trade Partners Team Ref. Per Trade Partners Team they will send the Cx the Compressor by mail. Called parts wearhouse talked with Austin. Gave Austin the correct parts number. Was told not to put it in the ticket. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/07/2023
"replaced all parts, tested, unit needs gasket and hinge cover. advised cx they will be contacted for return visit.; ordrng 1 W10688387 (gasket) and 1 W10879600 (cover)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS
Near Chantilly, VA 20152
Demonte S.
Job Details: 07/07/2023
Installed Harness and Spark Module. Tested the unit. Unit is working as Designed. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model kdfe204kps0
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/07/2023
"cx complaint unit dripping from vent after cycle, checked unit, cx ran cycle prior to arrival, water in vent, when door is opened water drips onto floor, called techline spoke with robert, advised to replace front panel as it is not sealing to vent.; ordrng 1 W11461688 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/07/2023
replaced door tested and cycled power unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Stafford, VA 22554
Tanner B.
Job Details: 07/07/2023
"installed new ui, tested unit. Job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Baltimore, MD 21224
Alexander D.
Job Details: 07/07/2023
"cx complaint unit not heating properly. inspected unit and verified complaint. no errors stored. unit is getting proper 240v. element and thermostats test good. found unit will heat on timed dry and quick dry but not heating on any other cycle. ordering control, in stock. scheduled return visit for 7/28; ordrng 1 W11512515 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/07/2023
"CX Concern the unit drips from water dispenser, needs check valve installed on tubing behing ui to prevent issue; ordrng 1 2314271 (1/4 in check valve) and 1 8201815 (5/16 check valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near La Plata, MD 20646
Shane B.
Job Details: 07/07/2023
cx complaint is the unit not cooling and the lights flickering. i found lights in RC section flickering. temps are set to 45/0. prob shows 48/2. cx said he didnt know it was set to 45. i set temps back to recomended and compressor and fans started running. found light in FC section is out completly. light is getting 123vac but not working. unit will need a new FC light module. quoted cx for repair. he paid in full. schedule when part is available.; ordrng 1 W11602886 (module)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/07/2023
Replaced switch and eleent unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cartersville, VA 23027
Joseph D.
Job Details: 07/07/2023
Unit with logged long fill error codes. Ran complete cycle in front of unit after cleaning out filter in inlet valve and unit not producing errrors. Cleaned sediment from inlet valv. Notified customer of leak at valve on wall and advised long fill errors dude to inconsistent water pressure from well. Unit currently working properly and displayed this to customer. Ran entire cycle with no error codes but water pressure errors were logged. Advised cx to seek professional plumber .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/07/2023
"Cx Complaint is the FC is building frost. Found the FC evap building frost found heater not working priperly defrosted , Ordering Heater; ordrng 1 W11650661 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/07/2023
"Replaced and tested icamaker, it cycled and filled ok."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Spring Grove, PA 17362
Sal R.
Job Details: 07/07/2023
"CX complaint is that the oven light will not turn off. Ifound that the unit is having a harness issue. When the back is on the oven light turns on , but when the back is removed the light turns off. I inspected the harness for breaks in sheeting and shiorts. I also inspected the control for unsecure connections. I am orderign 1 harness (W11529071) and will use control on return visit. IOcne the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11529071 (harness)"
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MSS00
Near Pikesville, MD 21208
Justin S.
Job Details: 07/07/2023
cx says the ice maker is not working and the freezer has a slight frost over everything. door gaskets are sealing good but frost is slightly covering everything. seperator is sealed good. cx says that ice cream is still freezing good. ice maker has no water or ice in the mold. replaced the optics and the ice maker and reset power to the unit. the ice maker harvested and filled. called tech support and spoke with a nate. says the ice maker issue should be resolved but wp is monitoring an issue with frost glazing on these units and may want to replace the main control in the future so sent to eng.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Moyock, NC 27958
Branden R.
Job Details: 07/07/2023
cx complaint unit not heating checked unit and found ol on heater not allowing unit to properly heat all safetys checked good . checked van and was not sent with pre id part . ordering new heating element for repair to unit .; ordrng 1 WP3387747 (heating element)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Poolesville, MD 20837
Ricardo S.
Job Details: 07/07/2023
"Cx complains about an error code f9e1 long drain, inspected unit and found a plastic fill stuck on drain propeller.. reset power, unit tested several times and washer works fine"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHV01
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/07/2023
"cx complaint unit not cooling , checked unit and found good frost pattern on unit , ran test and found in test #6 damper not opening properly when trying to test . all other test passed good all thermistor and fans checked good . unit will need a new damper for repair . didnt have to steam out unit cause it was not frosted up . will need to check for frost on return sense damper is not opening and cx will still be letting unit run . ordering damper for repair.marking fan and evap harness will use on return just incase sense cx stated they will be leaving unit on waiting for repair.; ordrng 1 WPW10594330 (air damper)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Chevy Chase, MD 20815
Julian H.
Job Details: 07/07/2023
"GOT HERE checked frost pattern evap is making a full frost pattern NOT A SS ISSUE noticed that condenser fan is not blowing enough air thru normal operation found a slow leak from water tube condensate pump not getting water out fast enough; rqstng P&A on 1 W11613295 (condenser fan), ordrng 1 WP2188935 (blade-fan) and 1 W11539855 (condensate pump) and 1 W10267701RP (tube-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/07/2023
came out and replace all parts on unit for repair . tested and unit is now running as designed and door shutting like designed .
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Baltimore, MD 21225
Alexander D.
Job Details: 07/07/2023
cx complaint unit making loud grinding noise during spin. inspected unit and verified complaint. no errors stored. only makes noise with clothes inside. found noise coming from splutch teeth skipping. looks like actuator is shifting it over all the way. replaced splutch. ran calibration and tested unit with clothes inside. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Glenwood, MD 21738
Marc M.
Job Details: 07/07/2023
"replaced all leds per service bulletin. service and parts compleltely covered under s code s84638, listed in dispatch. tested unit. unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Grove, PA 17362
Drew B.
Job Details: 07/07/2023
replaced drawer but had scrtch on it .. still replaced for functional issues but reordering deli drawer again.; ordrng 1 w10815669 (deli drawer)
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/07/2023
"replaced sump&pump, heater, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/07/2023
"Cx complaint unit isn't washing dishes. Entered diag and found no error codes. Inspected inside and found the bottom spray arm had detached from the pump. Re-inserted arm and ran test cycle, pump activates with both arms rotating. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/07/2023
"cx complaint fine line crack on crisper drawer, checked unit and found all major componets checked good found crisper drawer seperating on unit causing warm air to enter unit . ordering new door for repair to unit . cx agreed . all other major componets are running as designed with no problems .; ordrng 1 W11024162 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300EWH01
Near Arlington, VA 22207
Davonte
Job Details: 07/07/2023
installed new drain tube.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hampton, VA 23669
Carl A.
Job Details: 07/07/2023
"cx complaint of unit not heating and a burning smell,checked unit to find no smell of any componet burnt at this time had a loud buzzing noise when runnng unit ordering parts needed for repairs 2 tech called saftey team spoke Bianca; ordrng 1 W10269232 (thermostat) and 1 W10754523 (transformr)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM9
Near Selbyville, DE 19975
Michael E.
Job Details: 07/07/2023
"CX complaint: FC defrosted and refroze. This only happened 1 time at this point. Tested and verified complaint. At present RC at 41 and FC at 9 degrees. Setting is at 2 which is below factory recommended so i adjusted both compartments at control from 2 to 4. When FC thawed and refroze, there was a lot of frost inside. The remaining frost is on the evap cover vent...frozen droplets. The clues look like the damper was stuck open and possible evap fan frosted into position temporarily. Ordering damper. Cannot reschedule due to AIG; ordrng 1 WPW10196393 (damper)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/07/2023
"cx complaint long dry times. checked unit, unit has 244vac. come to find poor airflow. removed vent from unit and showed cx how unit has poor airflow. advised cx to have vents cleaned. unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 07/07/2023
"cx complaint unit not washing dishes, eventually cancels out cycle. inspected unit and verified complaint. f6e4 float switch open, f7e1 no heat, f6e1 low water errors stored. unit is filling with enough water to cover element, float switch is working. unit is heating but wash motor not running. wash motor is getting 120v. sump asm covered by entitlements. replaced sump asm. tested unit, wash motor still not running while getting 120v. reordering sump asm. returning with preid control and console in case needed, but cx still needs to be charged for them. call cx to schedule return visit once we have eta on part. quoted 230.00 for service call and labor. cx paid 120 service call with c/c and will owe 110 labor on return visit; ordrng 1 WPW10591570 (sump asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Lancaster, PA 17601
Justin L.
Job Details: 07/07/2023
Cx complaint frost in FC. Was able to access unit and found that the gasket wasnt seated properly. Was able to correct and unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Broadlands, VA 20148
Christian C.
Job Details: 07/07/2023
"Cx complaint unit drum is filling with water when not in use. Inspected unit F5E2 door lock error. Ran through diag cycle. No issues. When not in use water slowly leaks into dispenser then to the tub. Ordering water valve, and dispenser assembly.; ordrng 1 W10599356 (water valve) and 1 W10575334 (dispenser assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ephrata, PA 17522
Justin L.
Job Details: 07/07/2023
As per previous tech was able to access unit and replace parts. Attempted calibration but F3E5 dispenser not detected kept poppin up. Verified all connections and contacted techline. Checked resistance at pump and had 1.8 Ohms and found control sending 5.6 VDC to housing and both readings were wrong according to tech sheet and it was sent up to engineering. Engineering reccomends replacing parts again along with harness and parts must be ordered directly from whirlpool stock. Once approved and in office will need to set return; ordrng 1 w11596130 (pump metering) and 1 w11413407 (housing) and 1 w11419051 (control) and 1 w11413340 (drawer) and 1 W11130938 (dispenser harness)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 07/07/2023
Replaced idler motor and blower after clearing clogg were good idler failed.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Goldsboro, PA 17319
Andrew S.
Job Details: 07/07/2023
"Cx complaint is that the unit is taking more time to dry when it says its done. upon arrival I found that the clothes are damp when finished. Cx then puts them thru another cycle. I entered diag and found an F1E1. I cleared the error and ran the diag test. The error did not reappear. I then turned the unit onto timed dry, high heat and tested the exhust temps. It averaged 154 Degrees. Unit is functioning as intended. I explained to the cx how the moisture sensor functions and what to expect. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gambrills, MD 21054
Emmanuel R.
Job Details: 07/07/2023
"Cs unit will spin and run for over 3 hours , No error codes in the system. Couldnt confirm complaint. Diagnotics cycle completed ok.Slider is sticking so i replaced it. Control board is unrespoinsive at times and its very glitchy like the software is corruoted. Ordering control board.; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Winchester, VA 22603
Ezra M.
Job Details: 07/07/2023
not powering on. unit has damage to inner and outer door and control panel.; ordrng 1 W11116422 (panel-cntl) and 1 W11174870 (panel (black)) and 1 W11178521 (nameplate) and 1 W11174980 (door-inner)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
John P.
Job Details: 07/07/2023
"found drain pump on tested unite found cam makeing noise change cam unite working as disgened; ordrng 1 W10721967 (cam jp/vs), used 1 W10721967 (CAM jp/vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Harrisburg, PA 17110
Andrew S.
Job Details: 07/07/2023
"Cx complaint is that the unit stopped spinning during a cycle and will not start a cycle since. Upon arrival I found an F7E1. I then attempted to run a drain and spin cycle and the unit is starting, senses and then goes to done and drains. I am ordering the control and shift actuator. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11481722 (SHifter) and 1 W11556725 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chester, VA 23831
John P.
Job Details: 07/07/2023
check unit found unbalanced ordering suspension and washer hub; ordrng 1 W11130362 (suspension rod kit) and 1 W10528947 (washer drive hub)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Palmyra, PA 17078
Cody H.
Job Details: 07/07/2023
"CX complains unit lid will not latch and unit leaks. Found unit hinge had failed and is causing unit lid to not close, unit will need lid and hinge (left) for repairUnit shows f5e3- lid lock will not release error. Was unable to locate any leaks or replicate any leaks. Ran unit through test 52, unit went through test with no other issues. Ordering lid, hinge, and lid lock for use on return. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11259006 (lid) and 1 WP8563965 (hinge (left)) and 1 WP8572974 (hinge (right)) and 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFE08
Near Baltimore, MD 21244
Justin S.
Job Details: 07/07/2023
replaced the door switch and tested. the unit is now turning the light and the display on when the door is opened. the door switch was spray foamed in place. the unti is now good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Sterling, VA 20165
Simon
Job Details: 07/07/2023
"CX complaints washer drian pump not works.inspected unit door latch was locked and drian pump not drain only makeS hammering noise ,replaced drain pump ,tested unit in DIAG mode unit works as designed.SZ"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Inwood, WV 25428
Ken M.
Job Details: 07/07/2023
"Customer complaint is that the fresh food compartment is not cooling properly. Did not see any ice build up at the bottom of the evaporator cover and the evaporator fan is working properly. Cover removed and evaporator inspected. Found that the evaporator is frozen over again. Evaporator cover was replaced recently and the control set as well. Ran test 40 to see if there was an issue with the 3 way valve routing the refrigerant. 3 way valve is working properly. Evaporator thermistor stuck in ice water and ran test 3. Thermistor registered 84 degrees. Confirmed resistance reading is matching. Thermistor has failed, preventing the evaporator from defrosting properly. Ordering evaporator cover; ordrng 1 W11395558 (evap cover - rc)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 07/07/2023
"Arr at CX and open new panel box found the panel is blak stainless, Reordering Panel stainless; ordrng 1 W11461694 (Panel stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Ken M.
Job Details: 07/07/2023
"Customer complaint is that the unit will not run properly, gave off a burning smell. Checked for stored error codes and found none. Started a test cycle and the cycle ran properly. Inspection of the drive system found no visible issues, unit is not leaking oil, capacitor is good, and splutch pulley is secure. Drum spins freely and suspension tested good. Had the customer load the unit and unit tested on a quick wash cycle. Burning smell got stronger the longer the spin cycle ran. Determined that the odor was coming from the control area, ordering control.; ordrng 1 W11513246 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 07/07/2023
"CX complai nt is that the unti will not heat as well as the display has gone out. I am ordering 1 UI control console(W11419059) and 1 TCO Kit (280148). Will use element on return visit. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11419059 (UI Control) and 1 280148 (TCO Kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR314KSS00
Near Mount Airy, MD 21771
Marc M.
Job Details: 07/07/2023
arrived without parts. contacted MX to find that the unit is still awaiting answer from parts research. cx emphasized 'error code' that generates only upon being plugged in. ui will flash '6e a8'. its possible this is not an error code but rather a software version displayed only upon start up. still need door switch to be replaced due to damaged plunger. will continue to await parts research results.; ordrng 1 W11359433 (switch box)
We serviced a
AMANA DRYER
Model NGD4655EW2
Near York, PA 17402
Sal R.
Job Details: 07/07/2023
CX complaint was that the stem to the timer assembly broke while attempting to selet a time dry cycle. I found that the internal stem was faulty . I access and replace the timer assmebly. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Sterling, VA 20164
Christian C.
Job Details: 07/07/2023
Cx complaint unit RC door switch is defective. Inspected RC door switch and it does not turn on and off light. Installed RC door switch. Light now comes on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Elizabethtown, PA 17022
Cody H.
Job Details: 07/07/2023
"CX complains unit water filter is stuck and cannot be removed. Found unit filter to be siezed and not allowing the filter to come out. Was able to replace filter housing with pre I.D. part, tested unit and unit now works as designed. No further work needed. CX DECLINED EMAIL"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Sterling, VA 20164
Christian C.
Job Details: 07/07/2023
Cx complaint unit is not locking lid. Inspected unit no errors stored. Tried to lock in manual diagnostics. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Akron, PA 17501
Justin L.
Job Details: 07/07/2023
Was able to replace part and test. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edenton, NC 27932
Austin D.
Job Details: 07/07/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is runnning as designed. tested in a normal and drain and spin.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Manassas, VA 20112
Demonte S.
Job Details: 07/07/2023
"Installed the Compressor, Access Valve & Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's of R600. Unit is starting to Cool. Unit is working as Designed. ( Before cutting into the System the unit was already cooling. Refrigerator was reading 39.5 Degrees & Freezer was reading 8.3 Degrees and slowly dropping. Ice Bin was full. Only reason I changed the compressor is because it was super hot couldn't keep your hand on the compressor or even touch it.) ( Please see Sd Pictures if any questions.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, NC 27932
Austin D.
Job Details: 07/07/2023
replaced the clutch. calbrated/tested the unit. unit is running as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Williamsburg, VA 23188
Orbie
Job Details: 07/07/2023
cx complaint unit has black debris coming from water line and freezer door shelf offset. repaired freezer shelf of function. found seperator not opening correctly. ordering part to complete repair; ordrng 1 W10919724 (door-ice)