Service History 400 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gambrills, MD 21054

Israel R.

Job Details: 06/27/2023

Customer complaint unit is frfosting over tjhe foor. I tested the unit and found the unit is not sealing good. The FC door gasket has a gap. Adjusted the gasket and tested for seal. Door is sealing unit is back to normal operations.

We serviced a

JENN-AIR ICE MAKER

Model JUIFN15HX01

Near Baltimore, MD 21212

Marc M.

Job Details: 06/27/2023

"installed heater grid and bin thermistor, tested working at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Derwood, MD 20855

Julian H.

Job Details: 06/27/2023

"GOT HERE found that frost was formed from an incomplete defrost cycle checked unit on test mode & heater working replaced sensor from VS replaced air tower & sealed all around with silicone MUST WAIT 24 HRS; ordrng 1 WPW10383615 (thermistor for Restock JH VS), used 1 WPW10383615 (THERMISTOR for restock jh vs) from stock"

We serviced a

AMANA RANGE

Model AGG222VDW4

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/27/2023

"Cx complained of a gas leak. Inspected the unit and found gas could be heard and felt, coming from the gas supply line. Further confirmed with soap and bubbles. Cx will replace the gas supply line. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Winchester, VA 22602

Ezra M.

Job Details: 06/27/2023

cust stated already had unit serviced.

We serviced a

MAYTAG COOKTOP

Model MMV1175JZ00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/27/2023

"Cx complained the units hood light would stay on. Inspected the unit and found a constant 120v going to the light. Installed new control and tested and the light now works on low, med and high. Job complete"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Davidsonville, MD 21035

Shane B.

Job Details: 06/27/2023

cx complaint is the unit not making ice after last repair. when i arrived unit was empty and the circulation pump was running with no water in the resiviour. i put unit in diagnostics and all thermistors passed. i ran the fill test and no water filled. i pulled unit forward slightly and the water began filling. supply line must have been pinched behind unit. last tech said supply line is very long and was kinked before. i put unit back in normal operation and it began filling on its own. the plate had a full frost pattern.

We serviced a

WHIRLPOOL FREEZER

Model JBZFL24IGX00

Near Timonium, MD 21093

Brian R.

Job Details: 06/27/2023

replaced parts and heated the mess out of gasket to try to fit and form like it should. advised cx after resetting temps and unit to normal temps she should see ice in the next 4-6 hours. job complete.

We serviced a

KITCHENAID OVEN

Model KMBP100ESS

Near Winchester, VA 22601

Ezra M.

Job Details: 06/27/2023

unit not on site.

We serviced a

WHIRLPOOL FREEZER

Model wrf560sehz02

Near Prince George, VA 23875

John P.

Job Details: 06/27/2023

CX complaint unit making noise check in at found door not sealing on bottom left side allowing air and moisture to enter causing build up of evaporator ordering needed parts; ordrng 1 LW10858419 (Door shp2cx) and 1 WPW10359255 (Roller) and 1 WPW10359256 (Roller)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Columbia, MD 21045

Dustin F.

Job Details: 06/27/2023

"Replaced Sound Shield then tested unit, unit now working as intended."

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near ,

John P.

Job Details: 06/27/2023

CX complaint unit not making ice checked unit found bad ice maker ordering ice maker; ordrng 1 W11517113 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC

Samuel R.

Job Details: 06/27/2023

replaced pump and tested unit now working properly

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Chesterfield, VA 23838

Joseph D.

Job Details: 06/27/2023

"Replaced burner head and valve, unit now igniting properly flame size proper for medium burner"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sykesville, MD 21784

Ricardo S.

Job Details: 06/27/2023

"Cx complains that the unit not washing dishes again,inspected unit.. water pevel cks ok, the motor makes a clicking noise.. cks power, 120vac, board is good, unit needs a new sump assy; ordrng 1 w11665769 (sump pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/27/2023

"came out to replace parts on unit , disassembled and replace both parts needed for repair . tested and unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Berryville, VA 22611

Ezra M.

Job Details: 06/27/2023

"replaced spin basket, leveled and calibrated unit"

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDW01

Near Milton, DE 19968

Taylor F.

Job Details: 06/27/2023

Cx complaint is light out in the FC. Tested inspected and verifed complaint. Found the LED light to be defective. Repalced light from pre id and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID FREEZER

Model KSC24C8EYY02

Near Bethesda, MD 20817

Julian H.

Job Details: 06/27/2023

charge unit with 140 psi of nitrogen to see leak & after plug unit compressor wont start got locked with Nitrogen charge tried to replace relay no luck put old one back need to reorder compressor 3 COUNTS SEALED SYS; ordrng 1 W10309988 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Chesapeake, VA 23321

Lucas R.

Job Details: 06/27/2023

"replaced compressor and drier, pressurized 140 psi nitrogen, no visible leaks, vacuumed 20 min, charged, low pressure -5, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Walkersville, MD 21793

Drew B.

Job Details: 06/27/2023

cx not happy the fact they were ingfromed that 10 year wrrnty was covering everything asked what that even meant informed them.. and then qouted how process works with our service and prices they called wife beliveing she overloading it.. while waiting for cx talking about getting service in door way .. they not happy and dont want service.. no choice but to move on...

We serviced a

AMANA DRYER

Model NED4655EW1

Near Washington, DC 20017

Samuel R.

Job Details: 06/27/2023

cx complaint unit is has logn dry times.tested unit and found unit heating properly.found vent tube to be crushed.advised cx ned to shorten tube.unit is working as designed.

We serviced a

JENNAIR OVEN

Model JMW2427DS02

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 06/27/2023

cx complaint unit is not working.inspected unit and got errro f2e1.found lower oven button to not work.replaced conseold and tested unit.now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ken M.

Job Details: 06/27/2023

"Customer complaint is that the unit is not cooling properly, constantly is giving the overtemp warning. Sealed system work and the main control have previously been replaced. Checked compartment temperatures and found the freezer at 20 degrees and the fresh food compartment at 45, overtemp warning is going off. Compartment thermistors agree with manual readings. Rc average temp is 41, FC is 20. Found no visible ice build on the evaporator cover. Inspection of the FC evaporator found a ball of ice in the upper left corner and no frost below the top rung. System checked for dye and found none. Contacted tech support with findings. Determined that a restriction is possible, but need pressures to confirm. Scheduling sealed system tech. SR # 7736344930.; ordrng 1 W11661924 (drier)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/27/2023

"CX Complaint is the unit isnt working properly. Inspected unit and found valave error tested and unit is working properly just not filling properly advise CX of charges and CX showed me recipt shows unit has extended warranty, unit will need valve; ordrng 1 W11038689 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

"cx complaint the unti is loud. checked the fan motor, compressor, cabinet, etc. made sure no refrigerant lines were touching and unit was level. could no recreate the noise. unit is running as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Ephrata, PA 17522

Cody H.

Job Details: 06/27/2023

CX complains they cannot adjust temp on 2 of the top burners. Found unit burner knobs had failed and will need replaced. Also found unit infinate switches were hard to turn and should be replaced to avoid further issues. Ordering 4 knobs and 2 infinate switches for return visit. Office to schedule return when parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 W10911303 (inf switch (RR)) and 1 W10917724 (inf switch (LR)) and 4 W11517331 (knob)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint the unit is not making ice. checked the unit and found that the ice maker is not sending voltage to the water valve. ordering valve and wateer line just incase.; ordrng 1 W11565638 (ice maker) and 1 WPW10279909 (valve) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (water tubing)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/27/2023

"Door handle loose, screw cks ok, handle back in place, unti cks ok"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint unit not working. checked the unit and found an errror code f2e1. ran a test cycle and it passed and the errror code did not return. tested all components. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Rehoboth Beach, DE 19971

Taylor F.

Job Details: 06/27/2023

"Cx complaint is unit not washing. Tested inspected and verifed complaint. Had power going to sump. Found the wash motor to be defective and unit had f7e2 error code. Ordering sump, rescheudled for 7/2/23.; ordrng 1 W11460946 (pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint the unit is not plugging in all the way. checked the unit and found a ground prong broken. replaced the harness and tested operation. unit is running as designed.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Lewes, DE 19958

Taylor F.

Job Details: 06/27/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the unit not making ice on arrival. All pumps and valves working as designed. Found the compressor running and trying to cool cold plate but not able to. After 15mins of cooling, cold plate was still only cool to the touch and lines on evap were only wet. Did find what appeared to be oil on the right side of the evap inside the foam insulation. All parts in stock at tribles. Ordering condensor, evaporator, compressor drier and gas valve.; ordrng 1 WPW10605286 (compressor) and 1 WPW10534030 (valve-gas) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint unit not completeing cycles. checked the unit and found a pressure hose unseated. reseated the connection and tested operation. unit passed all testss.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burke, VA 22015

Christian C.

Job Details: 06/27/2023

Installed FC door and connector. Tested water no more leaks. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx compliaint the unit is very loud. checked the unt and found insulation unseated by compressor. reseaeted all insulation and made sure no lines were touching. fan was good and so was compressor. if issue persists please make a video of the noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/27/2023

"customer stated that the units fzr led was out and the unit wasnt dispensing water.. verified issues, unit will need the fzr led and main led. also the units dispenser witch is good, the water will no9t dispense when chosen, but the ice will. need parts...; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 WPW10179146 (valve-inlt) and 1 WPW10397957 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

"cx complaint the unit only hums. found the unit with the drain pump on. cleared the drain and it shut down. tried to start a cycle and it just constantly drained. therefore, the unit needs a new control. unit passed in test mode. control on order.; ordrng 1 W11629601 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/27/2023

"Cx complains that the unit not working at all, isnpected unit, found an error codes f7e1 and f7e2 speed motor faulty flow switch cks ok; connection on motor cks ok.unit needs sump pump ..; ordrng 1 W11460946 (sump pump) and 1 CXREQUEST (1ST APPOINTMENT PLEAS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint the unit is leaking. checked the unit and could not recreate the leak. had the unit pulled out so i could see all sides. tub is in good shape. tightened all seals and hose connectors. no leaks aftger running for 25 minutes. unit is running as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Brandywine, MD 20613

David J.

Job Details: 06/27/2023

Customer complaint unit will not power on. Arrived today and verified complaint. Customer pulled unit out of cabinetry without me installing a mat for the floor. Customer stated to not worry about it. Also notated on thank you card. Pictures are in SD pics. Disconnected power from wall and tested outlet and had new voltage coming out of wall. Went downstairs to the breaker box and all breakers were on. Reset kitchen breakers and came back upstairs. Still no voltage coming out of wall socket behind fridge. Plugged unit into different outlet in kitchen and unit turned on and started cooling. explained to customer he needs to have an electrician come out to repair that the unit is working as intended but this is an electrical problem. Unit is working as designed job complete. called safety to report SR#7736706255

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Waldorf, MD 20603

Shane B.

Job Details: 06/27/2023

"cx complaint is the unit not making ice. cx said since it ws installed it has only made a few cubes. when i arrived the bin was empty. unit is set to 35/0. prob shows 38/12. unit shows E5 error code. IM completed harvest cycle and filled i inspected FC evap and found a clump of ice in upper right corner, no other frost. compressor is pulling 1.4amps. unit has a SS issue. ordering all needed SS parts. schedule with SS tech when all parts are available. cx wants unit replaced.; ordrng 1 W11598434 (evapator) and 1 W11506620 (FSPW11506620) and 1 W11506620 (FSPW11506620) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11506635 (stub) and 1 W11578026 (evaporator FF) and 1 W11504450 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Davidsonville, MD 21035

Shane B.

Job Details: 06/27/2023

"installed water line. hooked up supply, drain line and restored power. unit filled and began cooling with no leaks. i drained unit and it drained with no leaks. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Salisbury, MD 21801

Michael E.

Job Details: 06/27/2023

"During installation, i found a defect in the new cooktop. I put original cooktop back on and documented the defect in pics. Reordering cooktop. Cannot reschedule due to no signal for internet at site.; ordrng 1 W11112610 (cooktop reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Woodbridge, VA 22192

Richard B.

Job Details: 06/27/2023

"CX complant. Water dosent dispense again. Inspected unit and line that goes between fridge door and valve is frozen again. Tried removing line from dual valve to clear and line wont release from valve. . Advised techline as to repeated freezingg issues sr7735691590 , Techline advised to replace water line from hinge to valve and valve due to valve not releasing tube . Further work needed. RB; ordrng 1 W11666461 (water hose) and 1 W11548535 (valve)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Mathews, VA 23109

Justin W.

Job Details: 06/27/2023

arrived to find cx outside of warranty. advised of charge to find cx cancelled stating they would look for EPP prior to calling us back notified if unable to find epp diag was 120 and labor starts at 110 cx agreed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fallston, MD 21047

Brian R.

Job Details: 06/27/2023

cx said day after repair unit started again with dispencing water when getting ice. called tech line and spoke to Leon and SR# 7736728989 tested and checked unit. did all tests and checks to find short in ice paddle. advised to replace paddles and unit should check. cx will need call to work something on the schedule as well as tech in this area.; ordrng 1 WPW10346924 (Pads) and 1 W11089931 (UI Black)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/27/2023

Cx Complaint unit is not working properly inspected unit removed and replaced the Led modules tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FS1

Near Gambrills, MD 21054

Israel R.

Job Details: 06/27/2023

Customer complaint unit is not heating. I teste the unit and found no power to the element. I flip the breaker tested element and im getting 16 ohms good. Rese power and now the unit is gettign power. Could be the unit was on limbo state and neede a reset. Or the board is going back noe the unit tested good all good power 240 and heater and brpiler are turning on. Fuse is good. collected 120 unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Montpelier, VA 23192

Thomas B.

Job Details: 06/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesterfield, VA 23838

John P.

Job Details: 06/27/2023

CX complaint filter unable to be removed verified complaints found filter hanging up on drawer housing was able to reseat drawer housing around filter head assembly filter now comes out and it working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/27/2023

cx complaint unit is not working.inspected unit anf found error code f7e2.unit would not advsance in service mode due too unit wash motor not moving.wash motor is getting 120v.ordering wash motor W11460946 6 tribles; ordrng 1 W11460946 (sump pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Bethesda, MD 20817

Julian H.

Job Details: 06/27/2023

replaced optics & icemaker filled with water MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/27/2023

Cx complaint unit is not working properly inspected unit found the fan motor is hitting ice found thermistor has failed. Qouted 310.61 for repair. ; ordrng 1 W11033168 (harns-wire fan motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60HXSS4

Near Columbia, MD 21044

Dustin F.

Job Details: 06/27/2023

"Upon arrival, went over OOW pricing with CX for the complete of the repair. she polietly declined moving forward with repairs. no work done, nothing replaced."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Richmond, VA 23225

Chris B.

Job Details: 06/27/2023

cx satted she had called to reshedual for the 7TH; saved tckt

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/27/2023

"cx complaint unit is displaying a f1e0. I found unit in diag was displaying f1e0. I found conrtrol is faulty. replaced control and found unit checks good. i then noticed botton drawer was not sitting correct. I found drawer glides were warpped. I was able to replace them with van stock and found unit now checks good.; ordrng 1 w10807828 (drawer glide (FG VS)), used 1 W10807828 (PAIR GLIDE) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Kents Store, VA 23084

Kyle A.

Job Details: 06/27/2023

"Found units inlet clogged upon arrival. Also unit is not locking and drain is fluttering. Ordering control, lock, and drain.; ordrng 1 W11611306 (Control) and 1 W11307244 (Lock)"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Spring Grove, PA 17362

Bernard M.

Job Details: 06/27/2023

"Replaced dispenser and switch, was unable to test due to unit being out in garage. New flooring is being put down in space. Instructed cx to use like normal and if any issues come up she'll call back."

We serviced a

WHIRLPOOL RANGE

Model UMV1170LB0

Near Bumpass, VA 23024

Kyle A.

Job Details: 06/27/2023

Found units transformer wire damaged. Replaced transformer and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/27/2023

"Cx complains about a water leak.. under the deli drawer is full of water, the water tube on the dual valve is bad and leak.. order part; ordrng 1 W11517696 (WATER TUBE)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Richmond, VA 23225

Chris B.

Job Details: 06/27/2023

cx comp unit dispences hot water when set to cold insp unit conf cx comp found water lines switched at unit swapped water lines tested unit wroking as desighned also insp for leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Richard B.

Job Details: 06/27/2023

"CX complant. Water fails do dispense. Inspected uunit and water line in freezer door fails to let ewater flow despite temp set to 3 degrees , Ordering door assembly , Water line too close to insulation. Returning tech needs vaseline for lubricant. RB; ordrng 1 W11593330 (door) and 1 twotech (two tech) and 1 look (look) and 1 vaseline (vasline)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Richmond, VA 23220

Chris B.

Job Details: 06/27/2023

replaced control and sensor unit will need W10512963 gas line to complete repair; ordrng 1 W10512963 (gas line)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/27/2023

"installed agitator and hub, unit seemed to function with no issues.. the unit however may need the gearcase, shifter, clutch and basket"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Chester, VA 23831

John P.

Job Details: 06/27/2023

"CX complaint unit not working all the time checked unit found obstruction in drain hose replaced drain hose tested working as designed; ordrng 1 W11244231 (Hose JP/VS), used 1 W11244231 (Hose JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306EPA00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/27/2023

Cx had to leave and asked me to reschedule for 6/30/23; schdld next appmnt for 6/30 FRI !

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Richmond, VA 23229

Joseph D.

Job Details: 06/27/2023

Cx wanted a quote for a new door. I explained the door is not covered for longer than a year after replacement and cx declined service at the door.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Shawn D.

Job Details: 06/27/2023

cx rescheudled; saved tckt

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Richmond, VA 23235

Joseph D.

Job Details: 06/27/2023

Replace failed spark module and igniter and unit now igniting properly no other issues detected

We serviced a

WHIRLPOOL DRYER

Model WED6620HC

Near Brookeville, MD 20833

Dustin F.

Job Details: 06/27/2023

"cx complaint: unit wont power upInspected unit, confirmed 240v at wall and comming to control. only 2dc volts leaving. replaced console and control with pre id and tested unit. unit now works as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/27/2023

cx complaint unit is not washing.inspected unit and got error code f7e2.checked connections and all good pump getting 120v.unit will need a new sump.W11460946 6 tribles; ordrng 1 W11460946 (sump pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dayton, MD 21036

Dustin F.

Job Details: 06/27/2023

"Upon arrival, spoke to CX through ring doorbell(phone number doesnt work) they asked if i could come in and work on unit and they could watch on camera. called office spoke to Lauren and confirmed thats against policies. CX stated she wouldnt be here within 10 min and shed call office to reschedule."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNB00

Near Chester, VA 23831

John P.

Job Details: 06/27/2023

Upon arrival explained to cx service call and labor CX declined service at this time

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/27/2023

cx said that sears already diagnosed the unit and that whirlpool said i would be sent with a control board. i explained we have to diagnose unit ourselves and explained our out of warrenty charges and he said hes not paying anything and he'll be calling whrilppol to cuss them out. i didnt go in the house.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Richmond, VA 23234

John P.

Job Details: 06/27/2023

CX complaint element cycling off and on off and on when set to low and medium however on high stays red advised to CX this is normal operation for this style range and informed CX of features and use tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Timonium, MD 21093

Brian R.

Job Details: 06/27/2023

came out to replace part and check unit and theres 2 parts to this pointer and with this kit you also have to replace the UI and Control kit as well. went over unit and kits with him and he said great and lets get everything needed so issue wont come back. parts ordered and office will schedule.; ordrng 1 W10861900 (Control Kit)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Rockville, VA 23146

Kyle A.

Job Details: 06/27/2023

Cx complaint of unit not finishing. Units cold valve is stuck open. Will need to replace inlet.; ordrng 1 W11038689 (Water valve)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near White Plains, MD 20695

David J.

Job Details: 06/27/2023

"Customer complaint they could not change the setting on the timer after my previous visit. I had found plastic on timer had stripped out, causing unit to not be able to have time changed. Arrived today and disconnected power cord. Unit out to remove consul. Removed old timer and replaced with new as well as changed. Big knob. Reassembled unit and plug. Power back in tested unit unit is now heating properly and timer is sweeping correctly. Unit is now working as designed job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Sandy Hook, VA 23153

Kyle A.

Job Details: 06/27/2023

Cx complaint of poor dry quality. All of the thermistors check in range. But the units moisture sensor read resistance till i cleaned it. Unit is now as designed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ashland, VA 23005

Thomas B.

Job Details: 06/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use found errors for shifter and unit would not spin properly ordering the shifter and capacitor ; ordrng 1 W11481722 (Shifter) and 1 W11428524 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/27/2023

Replace slider unit with Warren suspension unit hitting floor tub over filling order and control and suspension to eliminate issues; ordrng 1 W11419171 (Cntrl) and 1 W11400156 (Suspension)

We serviced a

AMANA WASHER

Model NTW4519JW

Near Gordonsville, VA 22942

Kyle A.

Job Details: 06/27/2023

Could not locate. Rtm not there.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, VA 23061

Justin W.

Job Details: 06/27/2023

cx complaint no cool. checked unit to find compressor comes on in test 4 and pulls .5 amp draw after running for few moments signifying low charge. ordering parts needed for ss repair; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA01

Near Moyock, NC 27958

Branden R.

Job Details: 06/27/2023

"cx complaint unit has no lights , checked LED and found bottom freezer out causing light to flicker . also found right side lights out . ordering all parts for repair 5x LED lights cx paid in full .; ordrng 4 W11462342 (led light)s"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/27/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying clothes. Checked the Terminal Block for voltage. L1 to N = 122.1 Volts. L2 to N = 122. 4 Volts. L1 to L2 = 244.8 Volts. I then checked the Heater Element. Found that the Red Harness to the Heater Element isn't plugged in. Harness Connector is loose. Tightened the Harness by crimping the Harness. Harness Wire will not back out. Started the Dryer. Unit is Heating & Cycling. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/27/2023

"Cx complains about a water leak under the door, inspected unit, the leaks comes from the left side of the door, tubu seal not sealing properly, replaced tub seal, unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near ,

Justin W.

Job Details: 06/27/2023

arrived to find cx thought they had epp unable to locate info for epp cx to contact cx service for authorization

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fayetteville, PA 17222

Sal R.

Job Details: 06/27/2023

CX complai t was that the unti was making a squeeking sound during opperation. I found that the the idler was cauing the sound. I accessed and replace a dryer kit. Unit test good.; used 1 4392065RC (dryer repair kit.) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Newport News, VA 23606

Orbie

Job Details: 06/27/2023

cx complaint unit squeaking during operating oven. checked unit verified complaint found bake element squeaking. ordering bake element to complete repair; ordrng 1 W11182108 (elmnt-bake)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Berryville, VA 22611

Ezra M.

Job Details: 06/27/2023

"unit shutting off after about 20 minutes into cycle, would not restart for about 30 mins. unit overheating, very little airflow at outside vent. advised cust to have vents cleaned."

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Bowie, MD 20721

Leon

Job Details: 06/27/2023

"cx didnt know it was a $120,00 service call fee tired to call son no one picked up cx refused at the door"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Odenton, MD 21113

Israel R.

Job Details: 06/27/2023

Customer complaint unti is not heating. Tested unit and found the unit is not heating. TEsted heater and fuses and TCO and OL. Replaced TCO and tested. Unit is heating. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/27/2023

Unit with auger receiver crown cracked will not engage bin. Ordering new bin for return ; ordrng 1 W11347840 (Bin)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Laurel, MD 20724

Israel R.

Job Details: 06/27/2023

F2E1 stuck key. Customer complaint unit is not heating correctly and is displaying F2E1 error. I found the unit displaying F2E1 error and also stored in memory 3 times. Clear codes started a heating cycle and the code came up. Repalced console and calirated unit. Unit is now heating to 350 and unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Richmond, VA 23230

Chris B.

Job Details: 06/27/2023

replaced valve unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Washington, DC 20002

Sherwood

Job Details: 06/27/2023

maintenace said doors were already installled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Culpeper, VA 22701

Robert W.

Job Details: 06/27/2023

eplaced Control and UI and harness and FC door switch unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ

Near Washington, DC 20001

Sherwood

Job Details: 06/27/2023

cx complaint water not dispensing arrived and found waster is dispensing. waster probably froze in reservoir than defrosted and is now working. advised cx to reduced temps in both rc and fc. but unit is working correctly now.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/27/2023

"cx complaint unit not spinning clothes out , checked unit and found no error codes , tested in test 12 and everything passed , put 4 big towels into unit wet and tested once more unit never got to high spin and just kept sensing ordering control and motor for repair also shocks making a little bit of noise so i will be odering them also just incase . unit is on a pedestal and will need 2nd tech to properly uninstall unit to me able to replace control and motor with out damge to property or injury to tech . ordering all parts for repair .; ordrng 1 W11354541 (motor) and 1 W11545322 (shocks) and 1 W11550649 (control)"

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