We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
"cx complaint of noisey intermittinly ,checked unit to find the following temps at 2 in fc , and RC reading 39 was unable to duplicated noise at this time everything checked and works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Harrisonburg, VA 22801
Danny R.
Job Details: 12/05/2023
unit has ui saying door is open when it isnr and it turns on and off over and over need control and power board; ordrng 1 W11548534 (control) and 1 W11396033 (door switch) and 1 W11642015 (ui panel)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Annandale, VA 22003
Demonte S.
Job Details: 12/05/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Installed a Access Valve , Drier & Couplers. Filled the unit with Nitrogen to 140 Psi. Waited 20 mins. No change in pressure . Unit is holding pressure. I then pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 1.7 Ozs. Unit is starting to cool. Running pressures are 55 Psi on the high side & 0 on the low side. Unit is working as Designed. ( Any questions please check Sd Pictures ; used 2 W11506621 ( DS / Vs) ( Coupler) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/05/2023
customer stated that the unit would stop producing water and ice. the unit at time of service was funtioning.. will order and replace the valve and ui..; ordrng 1 w11482025 (inlet valve) and 1 w11636543 (ui assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Westminster, MD 21157
Ricardo S.
Job Details: 12/05/2023
"inspected unit again,2 drawers are bad and won't let the door close.; ordrng 1 w11629711 (pan snack) and 1 WPW10256774 (pan-meat)"
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/05/2023
"replaced convection fan, tested, unit working as designed."
We serviced a
JENN-AIR OVEN
Model KFDC506JSS01
Near Monkton, MD 21111
Brian R.
Job Details: 12/05/2023
"cx complaint is unit works great as well as all burners but LF keeps clicking after it lit. tested and checked over unit. only issue found is with LF burner and keeps clicking. only left front clicks and doesnt light every time. no other burners click.will order spark mod andleft side manifold jusyt in case. as soon as parts are in office will schedule.; ordrng 1 W11319687 (Module, Spark) and 1 W11384736 (Valve Manifold Left Side) and 1 W11573760 (Igniter LF)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 12/05/2023
"cx complaint unit not draining, checked unit, come to find plug in garbage disposal, removed plug, tested, unit working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GSS01
Near Herndon, VA 20171
Christian C.
Job Details: 12/05/2023
Cx complaint cooktop is defective. Inspected unit found thermal cracks on cooktop.; ordrng 1 W11051487 (cooktop) and 6 W10853046 (bezel)s
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Dunkirk, MD 20754
Shane B.
Job Details: 12/05/2023
cx complaint is the unit not making ice. cx said it hasent worked in about a year. unit is set to recomended temps. my prob shows 5 degrees. in FC. found IM turned off. turned it on and it did not move to find home position. turned it off and on several times and tried test button but nothing worked. started to remove IM and it started moving to find home position. put IM back and pushed test button. IM cycled and filled. not sure why it didnt work on the first attempt. found no loose connections. ordering a new IM to be safe. schedule when approved/part available.; ordrng 1 W11455232 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Grandy, NC 27939
Branden R.
Job Details: 12/05/2023
"cx complaint unit not washing , checked unit and found bad inlet valve on unit not allowing water to properly enter unit causing unit to time out . ordering new inlet valve for repair to unit cx agreed .; ordrng 1 W11513255 (inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/05/2023
Cx complaint is that the unit is not starting a cycle. Upon arrival I found that the unit is humming but not moving. I found that the capacitor has failed and the motor is not able to rotate. I am ordering the capacitor. I was able to set the return visit for Tuesday 12/12 PM preference.; ordrng 1 W11395618 (Capacitor)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMD2124WS0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
"cxc omplaint of unit arching and has hole in draw,checked unit to find hole in draw but no other markings of any thing beeninig worng called techline spoke with Bradon send pic to techline ,unit deemended non repairable,called saftey spoke with Marie and was advise to have cx to called saftey and refence"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hughesville, MD 20637
Davonte
Job Details: 12/05/2023
"cx complained unit was making loud noises during spin cycle, after running diag wash cycle confirmed cx complaint. also got error codes f0e3,f6e3,. after further inspection notice that the screw for slider and rotor was on the floor. reaseated screw, tested unit. unit no longer making noise. unit will need control board; ordrng 1 W11621180 (control)"
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 12/05/2023
"replaced parts, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsville, MD 20659
Davonte
Job Details: 12/05/2023
"cx complained unit was tumbling but wasnt producing heat. confirmed cx complaint after inspecting unit. ran a dry cycle, heating element didnt come on. ohmed out the heater and got ol., unit will need new heating element; ordrng 1 WP3387747 (heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Centreville, VA 20121
Richard B.
Job Details: 12/05/2023
"CX complant. Stuff freezing on top shelf. Inspected unit and found under a bag of salad temp was 47 , Under youghert temp was 45 , All shelves have rear vents blocked , Advised CX to not push stuff to back wall of fridge blocking vents sso air can circulate. Job completed. RB"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Compton, MD 20627
Davonte
Job Details: 12/05/2023
"cx complained unit made loud noises during spin cycle, after insoecting unit confirmed cx complaint. checked unit for error codes, didnt have any. ran a rinse and spin cyle, during the cycle, i could hear loud grinding noises. checked the transmission and could some gearcase oil rotor and clutch. quoted cx for repair. will call office if he wants repair done."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 12/05/2023
installed sump assembly. tested unit several times. unit completed the cycles with no issues. unit is working as designed. documented with techline beings cx has not heard back from whirlpool. texted them the pictures i took from last visit and gave SR# to cx.
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Laurel, MD 20724
Israel R.
Job Details: 12/05/2023
"cx complained that unit wasnt making ice and the draw was making noises when it closes.inspected unit found that the lower bin in the freezr wasnt seated correctly .i took door off and .reseated the bin on tracks to fit and slide correctly.also ran test 56 found 0 error codes ran test.57 icemaker harvested .ran test 58 unit is reading warmer than harvest temp. ran test 36 ice box fan working correctly .ran test 15 ice level sensor working correctly .test 45 and ice maker is filling with water.unit should be making ice could be dude to the drawer issue or we will still have a bad ice maker ,ordering icemaker ,call cx when part is avalible; ordrng 1 W11658802 (ice maker)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Wilmington, DE 19801
Taylor F.
Job Details: 12/05/2023
Cx complaint is unit not starting. Found the cx only pushing the start button once and the cycle was never starting. Informed cx of proper use of machine. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/05/2023
Per previous diag I was able to access and replace the chute and coupler. Unit is functionign as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Wilmington, DE 19810
Taylor F.
Job Details: 12/05/2023
Cx complaint is door falling open. Found the right spring had got caught on the insulation causing it to come unhooked from the hook. Corrected spring and applied grease to spring and shaft. Unit is now working as designed. Job is complete.
We serviced a
JENNAIR COOKTOP
Model JGD8430ADB
Near Sterling, VA 20165
Jason A.
Job Details: 12/05/2023
CX complaint COOLKTOP burners slow to light & blower not turning on. Found FR & LR electrodes sunk in or cracked & screws rusted. Checked other screws can be removed & ignitors in good condition Left quote fro repair > JJ; ordrng 1 74007736 (FR burner base $98.71 ) and 1 74010772 (FR orifice holder $84.15 ) and 1 74007735 (LR burner base $87.63 ) and 1 W11416836 (LR orifice holder $58.62 ) and 2 WP7733P41060 (Knob $15.95 )s and 4 WP8273062 (screws)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clifton, VA 20124
Richard B.
Job Details: 12/05/2023
"CX complant. Washer shrinking clothes and ripped a sweater . Inspected unit and could find nothing wrong with washer , All parts are there and unit is working correctly as far as drive system , motor , splutch , gearcase . CX stated she did a cycle and a sweater shrunk and another had holes in it from dlicate cycle. Called tech support and tech support ran me through diagnostics . No error codes in diagnostics , Ran a test cycle , Checked water suopplys , not reversed . Tech support had me run the CX through proper loading of clothes by loading loose heaps. Not wrapping things around agitator and not stuffing the tub. Unit is workibng as designed. RB"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Upper Marlboro, MD 20774
David J.
Job Details: 12/05/2023
"F8e1 long fill no fillCustomer complaint unit is not washing properly or spinning out clothes could not get 100% of the problem. When I arrived, unit was not hooked up and there was another washing machine in there. Explain to customer we have to have the unit hooked up completely, and there is no way to move stuff around to get this unit installed was able to plug power up to unit and run a diagnostic error code and found error code above for a long fill. No fill ordering inlet valve for return visit and explain to customer to have it installed and operational before we return or we will have to reschedulewill return when part arrives; ordrng 1 W11210463 (Inlet valve)"
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Gambrills, MD 21054
Eric W.
Job Details: 12/05/2023
cx complant of unit making noise foudn noise comming from idler ordering idler cx paid in full; ordrng 1 279640 (idler pully)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Washington, DC 20009
Leon
Job Details: 12/05/2023
Replace part testing unit cut water back on everything working as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Severna Park, MD 21146
Eric W.
Job Details: 12/05/2023
cx complant of unit not dispencing water went trew unit found no water to unit found cx has flood proof hose reset the hose and now unit is working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/05/2023
customer stated that the unit wasnt washing. ran diag fnd no errors stored. ran unit and fnd units wash motor pumping fully during soak and wash.. customer to clean the unit and change detergent. the customer has hard water as well..
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ashburn, VA 20148
Daniel J.
Job Details: 12/05/2023
installed right front valve and called and confirmed with office valve was paid for tested now all burners is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21205
Dustin F.
Job Details: 12/05/2023
"cx complaint: unit not making ice. Inspected unit, confirmed CX complaint.Test 36 - PassTest 57 passtest 56 EOTest 45 valve hummed first 3 times. removed roof and reseated filter tried again valve filled 2x back to back.FIll tube was not FrozenWhen dispensing Water, could also hear water valve chattering. unit needs new water valve and Filter housing; ordrng 1 WPW10341329 (valve) and 1 W11194438 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Upper Marlboro, MD 20774
David J.
Job Details: 12/05/2023
"Customer complaint sometimes when opening the door, they noticed the door on the RC top left corner. The gasket pulls out of the door, arrived today and inspected unit and verified complaint found door seal to had popped out of track on the top corner of door, reinstall gasket to make sure it does not pop out again explain to customer that sometimes there is a lot of suction that could cause this to happen but its nothing to be worried about, Door seal was installed properly and shows no air leaks. Unit is working as intended. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DWH0
Near Winchester, VA 22602
Ezra M.
Job Details: 12/05/2023
"installed new control, ran diag cycle. ran normally until drain. drain pump pulsing 3 times then staying off. vent fan ran afterwards, error flashing f8-e4 called techline, spoke w/ nate reorder drain pump, slightly out of specs, - 81-95 ohms, and control,; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10531320 (drain pump)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details: 12/05/2023
CX complaint MW+O OVEN temps are running cold. In diagnostics sensor is reading. Preheat oven & measured temps. Change temp calibration offset from -30 to +10 > JJ; ordrng 1 W11448962 (ACU) and 1 W11659368 (harness main) and 1 W11598120 (Main harness)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 12/05/2023
"Cx complaint is unit not filling with hot water. Tested inspected and could not verify complaint. Cx stated that both loads after previous visit were cold even though they were set to hot, and no cold water came into unit. Upon testing unit, all valves and cycles were working as designed. Replaced inlet valve just incase it is getting intermittenly stuck. Retested unit, unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Woodbine, MD 21797
Justin S.
Job Details: 12/05/2023
neither of the parts were the bottom trim pieces. looked at the parts more and found service pointer for the part also; ordrng 1 W11369882 (trim) and 1 W11570323 (trim)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Frederick, MD 21701
Justin S.
Job Details: 12/05/2023
the unit is now heating with the burner but is heating with all the other burners and the bake and broil elements. found the switch is open. replaced the switch with vs and retested. the unit is now heating good with all the burners. the unit is now ready; ordrng 1 WP3149404 (switch-inf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chantilly, VA 20152
Daniel J.
Job Details: 12/05/2023
fridge section stopped cooling and stopped producing ice freezer remained cold removed evep to check for signs of freezing over of blocking fan form moving air no signs present coils clear ran test three evap fan good noises coming from damper motor sugguesting damper motor no in warehouse; ordrng 1 WPW10479155 (damper)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS2
Near Vienna, VA 22180
Lloyd B.
Job Details: 12/05/2023
"Cx complained the unit leaked. Inspected the unit and could not duplicate. Pulled the unit out, poured water in the basin and it fills and drains without leak. Cx will monitor. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED500RLW0
Near Sterling, VA 20164
Jason A.
Job Details: 12/05/2023
"CX complaint DRYER noisey. Install leveling feet from van stock. Level unit. Noise is reduced but motor & blower is vibrating really bad > JJ; ordrng 1 W11213957 (LEVELING FEET, JJ/VS) and 1 WP694089 (blower) and 1 WPW10396039 (motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/05/2023
"Cx complains that the spin cycle not working, wet clothes at the end of the cycle, inspected unit on test mode, no error codes .. test mode works fine. unit draining ok.. high spin speed cks ok.. faulty cntrl board.. unti get stuck between rinse and final spin. order part; ordrng 1 w11550649 (cntrl elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Laurel, MD 20707
Israel R.
Job Details: 12/05/2023
installed new control .tested control and all buttons are working properly .unit is back to normal operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB1
Near Winchester, VA 22602
Ezra M.
Job Details: 12/05/2023
"cust stated unit leaking from inside door on left side. took off outer door panel, noticed gasket to vent assy not positioned properly. ran diag cycle, no leaks, replaced vent assy"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ1
Near Stephenson, VA 22656
Ezra M.
Job Details: 12/05/2023
"unit not drying, washer out of order error f27 cleared error, ran cycle, working normally, excessive suds in unit. advised again to use less detergent. dryer only allowing cycles to run for 25 mins, tried changing, set-up section 7 missing, goes from 6-8, called commercial support, stated will need display control. gave cust quote, needs to speak with manager."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ricky E.
Job Details: 12/05/2023
"customer stated that the units fzr door wasnt sealing on the upper right side. verified issue, fnd no signs of a cause, but the door will not stay closed at that point. the unit may have track issues or a door issue... will order door and tracks...; ordrng 1 WPW10544403 (bracket) and 1 WPW10544404 (bracket) and 2 w11658403 (drawer rail)s and 1 12002497 (gear (left)) and 1 W10821257 (dor-fip ss)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Gettysburg, PA 17325
Bernard M.
Job Details: 12/05/2023
Cx complaint the interior microwave light is out and console doesn't always work. Entered diag and found error code F6E4 UI mismatch. Found the touch screen buttons don't always respond and confirmed light is out. Ordering console and will use bulb on return. Once available contact cx to reschedule; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near East Petersburg, PA 17520
Justin L.
Job Details: 12/05/2023
Was able to access unit and found that the oriface holder was the cause of the issue. Was able to replace and tested all joints. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/05/2023
"Replaced sump pump assy, unit tested and dw works fine"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Fort Washington, MD 20744
Shane B.
Job Details: 12/05/2023
cx complaint is the drum not spinning. when i arrived unit was unplugged. i raised the top and found belt is broken. removed drum and found belt is completly ripped apart. i found the metal pulley on the drive motor is very rough with melted rubber stuck to it. it may have caused the belt to break. ordering belt and pulley.; ordrng 1 341241 (belt) and 1 WP8066184 (pulley-mtr)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Jason A.
Job Details: 12/05/2023
CX complaint WASHER noisey. Secure rear panel per TSP. Level unit & ran test wash. Valves are humming > JJ; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W11513255 (valve assym)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near McLean, VA 22102
Lloyd B.
Job Details: 12/05/2023
Cx complained the unit wasn't operating correctly. Installed new control and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hyattsville, MD 20785
David J.
Job Details: 12/05/2023
Cx complaint she does not like the way it operates. Arrived and inspected unit. Found no error codes in diagnostic mode. Ran service cycle and tested unit completed cycle with no issue. Re calibrated unit and unit is work as it should. Found the unit is hooked up to a 3 way plug which a freezer and a microwave is also hooked up too. Cx just does not want the unit and there is no issue with it. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chantilly, VA 20152
Daniel J.
Job Details: 12/05/2023
per notes went to install the dual valve part sent with not matching one on unit single one in one out ordering dual valve unit making ice not dispensing water per notes ordering dual valve pics attached; ordrng 1 WPW10341329 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 12/05/2023
washer stacked unit noise and error code displayed when in use entered diag f8 e1 error stored in fault history tested cold water barely coming in to unit when callig for it slight noise in the process will need second person to remove dryer to access valves; ordrng 1 W11316255 (cold valve) and 1 W11316256 (hot valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Burke, VA 22015
Demonte S.
Job Details: 12/05/2023
Installed Door & Nameplate. Heated the Door Seal with Heat Gun. Tested the unit. Door is sealed. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Arnold, MD 21012
Eric W.
Job Details: 12/05/2023
cx complant of lid not closeing and not filling with water inspected unit found goood water to unit and lid not closing and when it does the back left corner is high not aoig the line to lock found the hindge is not moving all the way down removed hindge to check lid and unit will still not lock unit wil need new lid and left hindge instlled new lid and hindge and tested unit unit now locking propelry and filling with water
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Aldie, VA 20105
Daniel J.
Job Details: 12/05/2023
dishwasher concerns with drying and also cleaning at times when when selecting cycles at times unit will start overfound middle spray arm hitting pans in lower backet showed customer how to adjust rack heater ohmed at at 12.5 ohmz repalced control tested also taking sometime to heat water from sink informed customer on letting water heat before starting cycle and also using rinse aide
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/05/2023
Replaced thermostat and defrost board. Cx is still waiting for the Rc door to be delivered; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Hyattsville, MD 20785
David J.
Job Details: 12/05/2023
"arrive today and was let in by maintenance. Unit is in a storage facility, disassembled unit and installed new control motor lid, lock and power cord after installing, I could not test unit because there is no receptacle for240 V in basement informed Office if they want to properly have this thing tested and needs to be inside a vacant unit that way we can properly test. I have no way of making sure whatever the issue was that it is fixed. Unit is now working as intended. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Silver Spring, MD 20901
Shawn D.
Job Details: 12/05/2023
"cx complaint went to use dryer for first time after repair and it never heated showed l2 error code again. inspected unit and we have good power, unit starts spins and vents but no heat. took unit apart to find tco bad again and belt is about to break pulley warn so gave cx quote for extra parts needed rest of labor and rest of shipping charge and cx agreed and paid. all parts could be instock; ordrng 1 279973 (tco) and 1 WPW10136934 (dryer belt 58.72) and 1 WPW10547292 (pulley 20.03)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near Bethesda, MD 20814
Shawn D.
Job Details: 12/05/2023
"cx complaint unit stopped making ice. inspected unit and is off so went into diag and ran cycle to find valve works good, ice level sensor is working, water flow on evap plate fine, external drain pump running fine. unit developed full frost pattern in diag, i turned unit on and let it runned found condenser is clogged snapped pic so cleared build up and water started freezing fine on plate unit has a new water filter and inside is clean. told cx icemaker should work. told cx service charge is good for 30 days and to call us bakc if unit never makes ice and leave unit on. collected for service charge unit should be good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Silver Spring, MD 20910
Shawn D.
Job Details: 12/05/2023
replaced suspension then testd and unit spins good now. washer is good to go
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hyattsville, MD 20783
Shawn D.
Job Details: 12/05/2023
"CX DOES NOT HAVE POP BUT PER SERVICE BENCH IN WARRENTY SO INFOMRED CX IF NEEDS SERVICE IN FUTURE WE NEED IT. cx complaint unit is not spinning. inspected unit then checked for errors and had none, let service cycle go and everything is working good. i then ran drain and spin and unit spins good. i then went over use and care with cx then noticed soap bag does not say HE so i looked up brand of soap on google and is NOT HE SOAP. infomred cx she needs to get soap with HE on it. told cx to call us bakc if still having issue with correct soap. unit is good to go"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Takoma Park, MD 20912
Shawn D.
Job Details: 12/05/2023
cx complaint unit is not washing good said they changed setting and didnt really help. inspected unit then checked for error codes and had 8-1 so let service run sounds like diverter never stops moving during test spray arms sounds ike they are not moving and at the end 6-4 and 9-2 error popped up. went back into diag and only shows f8e1 does not save other errors. ran unit on normal opps and spray arms never move. gave cx quote for new sump/motor and lower spray arm and he paid for service wants to discuss repair with wife.; ordrng 1 W10805015 (sump/motor 266.21) and 1 W11553338 (spray arm 75.95)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Washington, DC 20017
Shawn D.
Job Details: 12/05/2023
replaced ice maker then jumped t to h and ice maker cycled then filled with water and had no leaks. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Stephenson, VA 22656
Ezra M.
Job Details: 12/05/2023
replaced and tested dual valve
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 12/05/2023
"f7e1 error .. not washing .. fills and drains , biut the motor is just humming .. unit needs new sump/ motor assembly; ordrng 1 W11416363 (sump)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Centreville, VA 20120
Richard B.
Job Details: 12/05/2023
"costco 2 year. CX complant. Door of oven falling off. Inspected unit and found left hinge sprung closed and out of hinge pocket. Removed oven door from oven , Resprung hinge , Reseated oven door in hinge pockets . Released hinge locks and tested door for proper closure and opening. Job completed. RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Enola, PA 17025
Fred G.
Job Details: 12/05/2023
"cx complaint unit doesnt drain, also unit runs none stop. inspected unit and found 122.4vac to control but no action at console. I found standing water in unit. I found garbage disposal was never punched out for drain. punched plug and found unit now checks good."
We serviced a
AMANA OVEN
Model AGR5330BAB3
Near Carlisle, PA 17015
Fred G.
Job Details: 12/05/2023
"cx complaint bake doesnt lit. inspected unit and found glow ignitor does no come on when asking for bake. I found ignitor to have 121.4vac to unit. I found screws to be siezed. unit needs bake ignitor, bake burner and 2 screws to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11220387 (bake burner) and 2 W11676351 (screws)s and 1 W11176454 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Wilmington, DE 19805
Taylor F.
Job Details: 12/05/2023
Cx complaint is unit filling ice bucket with water when IM is turned on. Found the fill tube out of place causing this issue. Corrected fill tube and unit is now working as designed. Cx also wanted unit to be leveled but was unable to do so due to the floor under the unit. Cx is aware of issue and will have to correct floor is he wants unit to sit level. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leesburg, VA 20176
Ricky E.
Job Details: 12/05/2023
customer stated that the units ff lamps not working. verified issue and fnd open door switch.. need parts...; ordrng 1 W11123941 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBL01
Near Kingsville, MD 21087
Neil H.
Job Details: 12/05/2023
cx complaint gaskets frayed and coming apart replaced and unit sealing
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Richmond, VA 23224
Chris B.
Job Details: 12/05/2023
cx comp unit control will not show time or respond to touch but cook top will work insp unit conf cx comp found voltage at control and no clock or responce unit will need control to complete repair called partwh to order part; ordrng 1 W11567368 (control)
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/05/2023
"Cx complains that one of the valve not working properly and leaks gas, inspected unit, the valve is damaged.. stuck on.. the other valves cks ok, other LR valve assy.; ordrng 1 W10441654 (valve-brnr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Frederick, MD 21703
Ricardo S.
Job Details: 12/05/2023
"Replaced parts, unit tested and dw wotks fine"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Virginia Beach, VA 23462
Justin W.
Job Details: 12/05/2023
replaced ui tested unit working as designed advised cx to monitor for further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bel Air, MD 21014
Neil H.
Job Details: 12/05/2023
cx complaint unit not washing the sump wash motor needed; ordrng 1 W11613479 ( PUMP MOTOR)
We serviced a
WHIRLPOOL OVEN
Model MMW7530WDS01
Near Ellicott City, MD 21042
Alexander D.
Job Details: 12/05/2023
replaced oven door hinges. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 12/05/2023
"cx complaint unit not washing dishes, no heat, and wet dishes at end of cycle, checked unit, unit displaying f7e1 no heat fault, ran test cycle, heater is good, unit had alot of suds. advised cx to try cap of veg oil to clear suds then run cycle with no detergent. also advised cx to prime hot water at sink before starting unit. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Herndon, VA 20170
Christian C.
Job Details: 12/05/2023
Cx complaint unit intermittently goes from sensing to done and spins forever. Called techline. Advised that there is a software update coming up. Said wait till service pointer comes out for unit then order a new control.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 12/05/2023
"cx complaint unit not spinning clothes at end of cycle, leds not illuminating, and unit just hums. checked unit unit displaying f9e1 long drain , f0e2 over suds, f7e7 motor fault, W11454734 $263.77, W10721967 $28.58, WPW10006384 $18.78. quoted cx, cx unsure for repair atm. advised ticket is open for 30 days. collected service fee via card"
We serviced a
KITCHENAID OVEN
Model KEBS278SSS04
Near McLean, VA 22102
Lloyd B.
Job Details: 12/05/2023
"Cx complained the unit did not heat. Inspected the unit and found all elements work and both ovens heat to 350 degrees. Unsure if the cx had the door cracked because she states broil does not work and dos not cook up top but broil in both ovens work great and elements glow bright red. Cx says that when using both ovens, there is a problem but I could not duplicate. Ordering a control; ordrng 1 WPW10119142 (control)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Virginia Beach, VA 23451
Carl A.
Job Details: 12/05/2023
replaced wire harness tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Alexander D.
Job Details: 12/05/2023
"cx complaint rc not cooling, fz is good tho. inspected unit and verified complaint. rc room temp, but fz is still freezing and icemaker is making ice. dont feel any air flow coming into rc. damper is open, evap fan is running. evap isnt overfrosted but theres a little frozen condensation as if door got left open. noticed a little frost on top of door also. door is sealing good a this time but theres alot of ice and an icepack behind drawer that could have been holding door open. removed evap cover and found return ducts iced over. evap has good even frost pattern tho. cleared ice with steamer. getting airflow into rc. advised cx to make sure door gets closed evenly everytime. advised cx to allow 3days for temps to adjust"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 12/05/2023
"Replaced splutch and belt, tested unit. Unit still didnt want to spin. Removed hub and found the splines are no longer holding the hub secured. Replaced hub from V/S and tested unit. Unit is now working properly.; used 1 W10528947 (hub ER V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Annapolis, MD 21403
Eric W.
Job Details: 12/05/2023
cx complant of unit has power bu will not start inspected unit founddrum not moving found motorcontrol is burned up needs new motor contro cx only paid service call she is going to go look at new unit; ordrng 1 WPW10374126 (244.80)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elkridge, MD 21075
Alexander D.
Job Details: 12/05/2023
cx complaint icemaker makes chugging noise the whole time it cycles and sometimes doesnt make ice or only makes a few small cubes. inspected unit and verified noise form icemaker. icemaker filled mold up completely this time but can see a few small cubes in container. ordering icemaker for noise and valve for small cubes since it may be seeping and freezing up fill tube sometimes. call cx to schedule return visit once we have eta on parts; ordrng 1 W11524655 (valve) and 1 W11556926 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Wilmington, DE 19808
Taylor F.
Job Details: 12/05/2023
cx complaint is doors not level. Leveled doors and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Round Hill, VA 20141
Ricky E.
Job Details: 12/04/2023
"installed door, unit ks ok..; ordrng 2 doorpickup (door pickup)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Middletown, DE 19709
Michael E.
Job Details: 12/04/2023
"CX complaint: unit shaking. Tested and verified complaint. I removed the articles in the washer to test. Suspension rods are firm. Unit is level. Fett are securely on floor. I reloaded washer and tested wet load on drain and spin and was able to balance load. I advised CX to try to balance the load and use as normal. If problem persists, to contact us. Unit is working proper;y. Job is complete"
We serviced a
KITCHENAID COOKTOP
Model KFEG500EBS6
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 12/04/2023
"thermal event on rf burner damaged cooktop, unit needs new cooktop; ordrng 1 W10794932 (cooktop)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Beltsville, MD 20705
Eric W.
Job Details: 12/04/2023
installed new sump and tested unit no leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Fairfax, VA 22030
Richard B.
Job Details: 12/04/2023
"CX complant. PO comes up on display. Inpected unit and found PO error code on UI . Found unit needs control , power supply and UI boards . Quoting CX price to replace all three , plus minimum labor. CX declined service and only paying 139 service call only, Job completed . RB; ordrng 1 WPW10624574 (controol 208.77) and 1 WPW10675033 (control 258.68) and 1 W10894103 (UI 255.69)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near Bowie, MD 20715
Davonte
Job Details: 12/04/2023
"cx complained unit isnt maintaining temp, previous tech confirmed cx complaint. defrosted evap, installed new thermistor and harness."
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Hanover, PA 17331
Bernard M.
Job Details: 12/04/2023
"Cx complaint the lid won't lock in order for unit to start cycle. Inspected and found the plastic on lid is fragmented. Screws and hinges are still good. The lid must be held down for it to lock. Ordering lid, once available contact cx to reschedule; ordrng 1 W11256781 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Stuarts Draft, VA 24477
Eric F.
Job Details: 12/04/2023
"Confirmed cx complaint unit not producing ice. Confirmed voltage to ice maker, ice maker not cycling properly. Ordering ice maker.; ordrng 1 W11556926 (ice maker) and 1 W11524655 (fill valve)"
We serviced a
WHIRLPOOL UNKNOWN
Model JDB9800CWS2
Near York, PA 17402
Drew B.
Job Details: 12/04/2023
"x complaint that unit is stilil leaking out the to bottom left ONLY side of the fron of the DW. when srrived found the unit to have still no wet inner padding and also no leaks from inlet valve hoses, sump, pump etc. new gasket was replaced and inserted correctly prior no signs of leaking from rail screws and or manfiold tubing inserted fully water spray normally not just at one direction.... did however fine the fan issues with mositure left within the unit days after being ran. and where the water is leaing from is the vent funnel to the left of the DW, and found no fan operation when tested and discolored inside the venrt from not running. ordering vent fan assmebly with o ring wpw10469574. cal lto reschd. when approved...; ordrng 1 WPW10469574 (vent fan) and 1 WPW10195032 (vent fan deflector)"