Service History 399 - VIA Appliance

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Leesburg, VA 20175

Ken M.

Job Details: 06/27/2023

"Customer complaint is that the unit is cold, but not cold enough. Inspection of the evaporator found it frozen over. Thermistor registered 2.911kohms (74 degrees) in an ice block. Thermistor is well out of tolerance. Evaporator thawed off with assist from defrost heater and thermistor replaced. Confirmed defrost heater circuit is working properly. Old part left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Leesburg, VA 20176

Ken M.

Job Details: 06/27/2023

Gasket replaced and heat applied to remove creases and ensure a good seal. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Washington, DC 20010

Samuel R.

Job Details: 06/27/2023

cx complaint unit is leaking.inspected unit and found signs water.ran service test and found unit leaking on the left.checked vent assemblt and dispenser all dry.unit will will need a new door gaslet. W11483553 2 5 tribles; ordrng 1 W11483553 (door gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Bethesda, MD 20816

Brian F.

Job Details: 06/27/2023

"Installed new control board, ran normal cycle, unit still not filling properly. Ordering valves. Buiklding services is going to swap unit, so unit will be in a different location on return trip.; ordrng 1 W11038689 (valve)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/27/2023

"Replaced parts and tested unit. Found container seating to low on the right side and hard to be pulled out. Called tech line, spoke to Andrew (sr # 7736362036). He said the product wa submitted for replacement and advised to get in touch with the trade care team. Called trade care team (sr # 7736466517), they confirmed product replacement. Advised cx; ordrng 1 9870976 (Right slide) and 1 WP9870975 (Left slide) and 1 882688 (rollers)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bel Air, MD 21015

Neil H.

Job Details: 06/27/2023

REPLACED THE SUMP MOTOR UNIT TESTED GOOD.

We serviced a

WHIRLPOOL OVEN

Model KERS303BSS0

Near Ellicott City, MD 21042

Dustin F.

Job Details: 06/27/2023

"CX complaint: unit wont preheat. inspected unit, confrirmed complaint. Both elements ruptured and are only getting 90v from control. unit needs new control and both bake and broil elements. quoted CX for repair. he doesnt want to repair at this time and paid svc fee"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/27/2023

CX complaint about unit making a noise & going unbalanced push on drum & not bouncing back test unit on auto & found a grinding noise coming from gearcase 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hedgesville, WV 25427

Ricky E.

Job Details: 06/27/2023

"installed part, unit cks omk.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Red Lion, PA 17356

Justin L.

Job Details: 06/27/2023

Cx complaint unit wont start cycle. Was able to access unit and found no saved codes. After testing unit went through no issues. Found in accordance with Technical Service Pointer #: W11648603 Rev A. Cx was unaware of two-step. Informed and unit now checks good no further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/27/2023

Cx complained the unit was not level. Inspected the unit and found the right rear leg does not move. Unit needs new level assy. please send 2 techs and EXTRA TIME; ordrng 1 W10860448 (level assy) and 1 2ndtech (2 tech)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Deltaville, VA 23043

Justin W.

Job Details: 06/27/2023

"cx complaint unit not working correctly. checked unit to find communication issue between console and control. found oil leaking from gearcase quoted cx total 1297.15. break down diag120$, parts 860.52$, shipping 15$, labor250$, tax 51.63, remaining balance 1177.15$. parts W11130237console 236.63, W11393685 gearcase 263.77$, W10752283 washplate 116.04, W10734521 slider 19.94, W11130238 control 224.14 cx paid 120 diag"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Bowie, MD 20720

Alexander D.

Job Details: 06/27/2023

cx complaint freezing in rc. inspected unit and verified complaint. found rc thermistor only reading 6.4k in ice water. replaced rc thermistor. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Laurel, MD 20707

Israel R.

Job Details: 06/27/2023

Customer complaint unit is not sealing the left door and RC is freezing. Found the Fc door is not sealing is is warping. Unit will need new door. Already ordered because the one on was damaged already. Added permagum to seal but the door is warping needs new door.; ordrng 1 W11561286 (FC door)

We serviced a

KITCHENAID DISHWASHER

Model kdtm404ess3

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/27/2023

"Upon removing the original control, i found a wire that had backed out of the plug on the control. This changes diagnosis. Ordering main harness. Control was 199.57 minus cost of harness 140.20 equals 59.37 credit. 110.00 labor minus 59.37 equals 50.63 due upon repair. Scheduled return visirt for 7/6 any time.; ordrng 1 W10834770 (harns-wire)"

We serviced a

WHIRLPOOL DRYER

Model JDPSG244LS1

Near Deltaville, VA 23043

Justin W.

Job Details: 06/27/2023

cx complaint f7e2 error code. confirmed complaint. found when motor cycles unit stops working. ordering motor to complete and control as precaution.; ordrng 1 W11460946 (sump) and 1 W11505996 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYW03

Near Vienna, VA 22182

Jason A.

Job Details: 06/27/2023

CX complaint FRIDGE not cooling. Arrived at address & temperatures are normal. FC items are frozen & ice bin is full. Temps are set to recommended. Checked evap & good frost pattern. Checked evap & compressor areas for UV dye. No UV dye found. Hooked up gauges & measured amp draw with compressor running > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/27/2023

"Installed Compressor , Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit 1.7 Oz's of R600. Tested the unit. Unit is starting to Cool. Unit is working as Designed."

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Annapolis, MD 21401

Shawn D.

Job Details: 06/27/2023

"cx complaint ui panel is not responding, inspected dishwasher and found that the panel isn't responding. removed from panel an found loose connection. fixed connection and tested unit .Unit working fine."

We serviced a

WHIRLPOOL RANGE

Model WEC310S0FS4

Near Coinjock, NC 27923

Branden R.

Job Details: 06/27/2023

cx under impression unit has 10 year warrenty advised cx unit is no longer under warrenty cx refused service at this time .

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near Hampton, VA 23669

Carl A.

Job Details: 06/27/2023

"cx complaint of unit making a raddling noise,This Countertop Microwave Oven has a Total Replacement Warranty for the First Year of ownership. The warranty for the Microwave Oven does not provide a service warranty.unit is non seviceable as it is a counter top mirowave"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23320

Carl A.

Job Details: 06/27/2023

"cx complaint of unit jumping around and bagning itself checked unit to find the following error codes F0E5,checked unit to find drive shaft of unit to bent called techline spoke with Robert SR#77367733053; ordrng 1 w11396716 (suspetion rods) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11550891 (Washer Agitator) and 1 W10752187 (Washplate Screw) and 1 LOOK/LOOK"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703hps04

Near Aldie, VA 20105

Richard B.

Job Details: 06/27/2023

"CX complant. No ice or water. Prior diagnosis found unit needs scroll fan , gaskets and ice maker. Removed door , Installed all parts and thawed out resivoir. Unit is working as designed ,now. Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, DE 19945

Taylor F.

Job Details: 06/27/2023

"Cx complaint is unit giving an f8e4 error code. Tested inspected and verified complaint. Found the seam on the bottom right side to be defective and leaking water causing the f8e4 error code and water damage to the floor under the unit. Ordering tub, cannot reschedule at this time.; ordrng 1 W11409865 (tub)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millville, DE

Taylor F.

Job Details: 06/27/2023

Cx was not informed properly at last visit. Cx needs to have a new fitting installed into the new regulator so the gas line can be reinstalled. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/27/2023

ordered kit for ui kit only came with control *****look look***** please have control kit checked by MR when it arrives installed ice door and jumper harness reordering control ui kit and freezer evap harness; ordrng 1 W11614809 (harness wire) and 1 W11394920 (evap) and 1 w11533213 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Washington, DC 20011

Samuel R.

Job Details: 06/27/2023

cx complaint unit is maker is not making ice.inspected unit and could confirm.ran test 120 and unit got water and but showed error code e2.unit will need new ice maker W10898228 0 tribles; ordrng 1 W10898228 (ice maker)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Washington, DC 20016

Brian F.

Job Details: 06/27/2023

"Installed new upper oven temp sensor. Ran 375* preheat on both ovens, ovens preheat and held temps, no errors, unit is now working properly. Cx email is jessicafurey@yahoo.com; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Virginia Beach, VA 23464

Carl A.

Job Details: 06/27/2023

"cx did not want new door installed as unit was not leaking water any more advise cx if problem returns to call us back cx asked for tech to repmive door,had cx sign off on not installation of door spoke with MR about job,checked all lines tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Carl A.

Job Details: 06/27/2023

"cx complaint of frost in freezer ,and fresh food compartment not working,30 degrees in ff, 60 in fc called techline spoke with Kirk was advise nothing elese to put to it was advise unit going under review SR#7735538936, cx decied that the were going to let it deforst on it own cx asked tech to unplug unit or them; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Washington, DC 20011

Samuel R.

Job Details: 06/27/2023

"cx complaint unit is not cooling.inspected unit and could confirm.checked compressor and pin 1 ans 2 were open.further inspection found a gap in freezer cabinet.also found broken light switch replaced switch from van stock.then found control buttons to not respond.replaced controla nd unit control now working properly.unit will need a new compressor.W11580057 special order W11504415 38 tribles W11504430 3 tribles W11506619 1 tribles; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler), used 1 w1138469 from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/27/2023

pciked up parts from tribles; ordrng 2 W11396790 (ELMNT-SURF)s

We serviced a

UNKNOWN UNKNOWN

Model n/a

Near Norfolk, VA 23513

Carl A.

Job Details: 06/27/2023

picked up burners

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/27/2023

pciked up parts from tribles; ordrng 2 W11396790 (ELMNT-SURF)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/27/2023

"cx complaint is the unit not washing, it buzzes for a second then F7E1 pops up. when i arrived cx tried starting cycle and error displayed. checked for codes and found F7E1, F7E7, and F2E1 saved. insepced under unit and found capacitor leaking grey fluid. i replaced it with VS part and tested unit. unit is working as designed.; ordrng 1 W11395618 (capacitor VS SB), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint the cabinet is damaged. checked unit and found a warped cabinet not alliwing it to sit flush in spot. replaced the cabinet and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Suffolk, VA 23434

Austin D.

Job Details: 06/27/2023

cx complaint damage to the door. found a warped door not allowing it to shut correctly. replaced door and tested operation. unit is running as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Berlin, MD 21811

Michael E.

Job Details: 06/27/2023

Upon arrival i located the issued and documented them in pics and called WPTL SR7736726501 Unit is unrepairable. WP will contact CX within 48hrs for resolution. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Urbana, MD 21704

Ricardo S.

Job Details: 06/27/2023

"Replaced parts, unit tested and dryer works fine"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 06/27/2023

F6E3F7E47736726637REPLACED THE SPIN BASKET ROTOR AND SLIDER AT ONE POINT UNIT WAS SPINNING BUT THEN WAS HAVING ISSUE WHERE IT WAS ONLY TURNING THE WASHPLATE BUT WILL AGITATE CALLED TECH LINE AFTER I TRIED EVERYTHING THEN ERRORS BEGAN TO SHOW TECHLINE SAID OIL LEAK SHORTED THE CONTROL COMPONENT WHICH MAKES SENSE SINCE THERE IS NOTHING LEFT RELATED TO GEARCASE/MOVEMENT TO REPLACE; ordrng 1 W11419171 (Whirlpool Washer Control Board)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the heating element tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Colonial Heights, VA 23834

John P.

Job Details: 06/27/2023

Installed cover tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Salisbury, MD 21804

Michael E.

Job Details: 06/27/2023

Replaced control and lid lock as per previous diagnosis. Tested and calibrated unit and it is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Martinsburg, WV 25404

Ricky E.

Job Details: 06/27/2023

"installed part, unit cks ok.."

We serviced a

AMANA WASHER

Model NTW4519JW

Near Gordonsville, VA 22942

Kyle A.

Job Details: 06/27/2023

Could not locate. Rtm not there.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Poolesville, MD 20837

Julian H.

Job Details: 06/27/2023

CX complaint about spray arm nozzle burn on heater found that cover where arm sits lockis not holding arm on position causing arm to snapped out of pressure & melted during heating cycle(not caused by CX) need parts; ordrng 1 W11579565 (bottom arm) and 1 W11679656 (diverter cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Richmond, VA 23231

Chris B.

Job Details: 06/27/2023

cx cancelled

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Timonium, MD 21093

Brian R.

Job Details: 06/27/2023

came out and replaced parts. fridge evap frozen bad. had to defrost then replaced parts and reset and checked over unit. control box was opened before and tap was broke but installed. advised cx to give unit 12-24 hours to comp and see how it does. job complete. cx paid 110 labor by check #727.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MB0

Near Washington, DC 20002

Sherwood

Job Details: 06/27/2023

cx complaint smoking when turn on. arrived and i did confrim. and smoking is due to a spill in oven advised cx to clean spill. after cleaning no smoking was present. repair complete

We serviced a

WHIRLPOOL FREEZER

Model EV188NYWS01

Near Baltimore, MD 21208

Marc M.

Job Details: 06/27/2023

"cx complaint door was left ajar for a night. cx stated she did not believe the seal was staying shut effectively. inspected and found no defects or gaps in the gasket. checked the lower hinge and found no wear marks or evidence of the two hinge-stop pieces grinding against each other and preventing the door from closing. possible cx had an 8lb bag of ice fell over and knocked the door open, but cannot be certain as unit is operating as normal today. documented on service matters under 7736680848."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Manassas, VA 20109

Justin S.

Job Details: 06/27/2023

the unit is not heating in cuycle but is spinning and blowing. found the cut off is open. replaced the cut off and tested. the unit is now heating good in cycle. the unit is now ready; ordrng 1 279973 (cutoff-tml)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/27/2023

"Cx complained of a noise. Inspected the unit and found that the washer, when beginning to spin, would shake the dryer and cause a breif squeaking noise. Unit needs new pads for under the feet; ordrng 2 W10252502 (pad)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sterling, VA 20166

Justin S.

Job Details: 06/27/2023

the door switch is not turning the light on and off. replaced the switch with vs and retested. the unit is cooling good. the unit is now ready; ordrng 1 W11384469 (switch)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Shiloh, NC 27974

Branden R.

Job Details: 06/27/2023

came out and replace parts on unit still making loud pop noise . called techline and was advised they will be sending ticket over to engineering for review once more . sr7736397328

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21701

Justin S.

Job Details: 06/27/2023

the unit is just locking and unlocking the lid when i start a cycle. replaced the lock with vs and retested. the unit is now filling draining agitating and spinning in diagnostics. the unit is now ready

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Baltimore, MD 21209

Marc M.

Job Details: 06/27/2023

"cx complaint unit feels like there is significant resistance when opening the door. inspected and found that the hinges would benefit from the installation of hinge frictions sleeves, to space the hinges away from the tub lining. unit will need parts.; ordrng 2 WP8268961 (pad)s"

We serviced a

KITCHENAID RANGE

Model KICU509XSS00

Near Crozet, VA 22932

Eric F.

Job Details: 06/27/2023

Contacted cx with programming instructions. Cx will reach back out if there are any issues after programming.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21701

Drew B.

Job Details: 06/27/2023

repla ed led and now full light operations. checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, VA 24401

Eric F.

Job Details: 06/27/2023

"Cx states unit started wash cycle without filling with water. Confirmed dry clothes from previous cycle but valves working when tested. Ran unit through diagnostic cycle and it worked properly. Started unit on normal wash cycle, unit working properly. Instructed cx to call back if further issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 06/27/2023

"replaced compressor drier and evap, vacuumed to -30'hg, charged, low pressure at 0, advised cx to monitor, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Swoope, VA 24479

Eric F.

Job Details: 06/27/2023

"SR# 7736685804Confirmed cx complaint unit motor rubbing against guard plate, belt damaged, motor drive shaft and pulley separated from motor. Ordering motor, belt and drive pulley. Documented issue with whirlpoool safety.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ04

Near York, PA 17402

Justin L.

Job Details: 06/27/2023

Cx complaint unit not making ice. Found unit to be getting voltage and temps were good. Attempted to jump but no rotation. Quoted cx for repair and collected full amount. Replaced with pre-id and watched it rotate and fill. Unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Wyomissing, PA 19610

Cody H.

Job Details: 06/27/2023

CX complains unit light is not coming on and unit does not register the door is closed. CX is outside of manufacture warranty. CX agreed to pay for diagnosis with 2nd technician. Called office and scheduled return with 2nd technician to properly diagnose. Will return with pre I.D. parts. CX EMAIL CONFIRMED. CX PAID SERVICE FEE AND 2nd TECH FEE WITH CARD.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/27/2023

"cx complaint of door not closing,checked unit to find door hinge not closeing fully allowing water to seep by door and cause rust on outer door and hinge ordering parts needed for repairs; ordrng 1 w11416371 (door panel) and 1 W11573703 (Dishwasher Door Hinge, Left)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Carlisle, PA 17015

Fred G.

Job Details: 06/27/2023

i was able to access unit and replace the control as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM01

Near Baltimore, MD 21209

Marc M.

Job Details: 06/27/2023

"customer complaint lights not working and wants an extra shelf, provided est for led lights and shelf, customer declined est at this time, collected for service call pd by check"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVB0

Near Laurel, MD 20723

Israel R.

Job Details: 06/27/2023

Customer complaint units door is falling and is not startting. Found the striker bent donw. THe hinges are overexteding and the cabinet to the left is falling apart. And i cant even get the unit out to replace anything. I quoted cusotmer and told them that before we can replace the unit the cabinet needs to be fixed to get access to the hinge and the springs. to replace the parts. Or removed the cabinet. They will call back when they gt the cabinet removed. Quoted owes 377.76 if they call back within 30 days adjustd the unit and latch and unit is starting.; ordrng 1 W11613572 (Hinge right 42.18) and 1 W11613573 (Hinge Left 42.18) and 1 WP8580309 (door latch strike 56.90) and 1 WPW10337934 (door spring 21.97) and 1 WP8268990 (bushing 66.66) and 2 WP8268961 (pad 4.28)s

We serviced a

WHIRLPOOL OVEN

Model WFE770H0FZ1

Near Waynesboro, PA 17268

Sal R.

Job Details: 06/27/2023

CX complaint is that she found flames coming up from under the oven bottom liner. I was able to access and remove the bottom liner and found that the bake element is blistered and miss shaped. Unit will need 1 bake element ( W10779716). CX has a Certificate of Coverage from AIG covering the unit from 11/18-10/23 (please see SDQ Pic's). I have advised CX to contact WP EPP and have service set up correctly.; saved tckt

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536GS00

Near Mount Airy, MD 21771

Drew B.

Job Details: 06/27/2023

cx complaint that unbiut is is intermittingly clicking on the left rear igntor and found rest to be oeprational. will need the mod and the harness ofr return on the 30th; ordrng 1 WPW10475150 (spark mod 4@trb)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Greencastle, PA 17225

Sal R.

Job Details: 06/27/2023

"CX complai t is that the RC ceiling LED's are out. I was ablr to access and replace 1 . I am orderign 1 additional LED (W114632342). Once the contract is apoorved, please have somoene form teh office call to set a return date.; ordrng 1 W114632342 (RC LED MOD)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Westminster, MD 21157

Drew B.

Job Details: 06/27/2023

cx complaint that unit is not heating on high and also is not heating at on the cycles not Time dry.. when arrived verifed the 240/120 at outlet nd terminal block then checked to make sure 240 @ element which also was good. i ohmed out element AND all thermastats and no issues with anything there. checked vents outinsde and behind unit and strong airflow showed cx the unit is heating they could verify and also had about 132degrees temp leaving unit. and cx is aware if issue happens looks more like timer issue.. but today just collected 120 service and moved on cx will call back inside 30 days if issue happens again.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Gaithersburg, MD 20877

Julian H.

Job Details: 06/27/2023

CX complaint about unit not filling with water put unit on test mode found error F7E4 engagement failure issue with clutch F6e3 control cant heard hmi went to the bottom found rotor loose & slider slipping out causing clutch not engage properly toightened both I was able to advance on cycles gearcase making a noise when on agitation control causing unit to fill sometimes only valve sticking shut MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11419171 (ctrl elec) and 1 W10902814 (washplate) and 1 LOOK (LOOK) and 1 W11400157 (dispenser valve)

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near York, PA 17404

Bernard M.

Job Details: 06/27/2023

"Cx complaint unit makes noise. Ran normal cycle and could hear squealing noise. Removed drum and found the idler pulley unable to rotate and 3 rollers on the front panle wearing down. Replaced rollers and pulley, reassembled unit and ran cycle, unit no longer makes noise. Cx paid $317.86 for full repair. Unit checks good; used 1 WPW10314173 (roller) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/27/2023

"Cx complaint unit leans and the microwave light doesn't work. Inspected and found the unit leans slightly to the left when inside cabinet. Also found light to be out. Removed unit from cabinet and found the base spacer on left will not stay secured to metal. Removed screws and found plastic worn down and it won't secure into place. When sliding back in, the spacer slide underneath unit and it sits on the metal in cabinet. This causes unit to lean. Replaced light using pre-id parts and the light works when opening door. Ordering base spacer and 2 tech to remove out of cabinet, once part is in contact cx to reschedule; ordrng 1 W11598116 (base spacer)"

We serviced a

WHIRLPOOL DRYER

Model PYG2300AWW

Near Dover, PA 17315

Bernard M.

Job Details: 06/27/2023

Cx complaint of gas smell coming from unit. When arrived cx had uniit pulled out away from wall with gas valve shut. Opened valve and used gas detector to search for leaks. Found leak in line from valve to unit. Instructed cx to have gas company come out and replace line before using again. Cx paid $120 service fee

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near McSherrystown, PA 17344

Bernard M.

Job Details: 06/27/2023

"Replaced control per previous diagnosis, restored power, oven preheats and all burners adjust from high to low. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Shady Side, MD 20764

David J.

Job Details: 06/27/2023

Customer complaint freezer door will not shut all the way arrived today and verified complaint inspected unit and found both screws on backside of rails had worked on way out which then caused rails to not slide. In all the way went back and tightened both screws tested door rails unit is now working as intended and sealing properly job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 06/27/2023

"cx compalint unit is making a nosie showed me recording sound slike belt noise. inspected unit and has no errors and service cycle makes the nosie coming from pulley/belt area. remved belt and found motor is noisey when you spin it and belt looks to be slipping on pulley. ordering motor,belt and splutch for return; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Millersville, MD 21108

Israel R.

Job Details: 06/27/2023

"Customer complaint unit is not startting and is not drainning. I tested the unit and found the unit is not pumping water out. I sucked all the water and found the drain pump has fail the turbine has separated from the pump. Replaced pump and tested. Unit is back to normal operations.; ordrng 1 W10876600 (drain pump), used 1 W10876600 (WATER PUMP IR VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/27/2023

"grinding noise. found gearcase leaking oil. ordering gearcase, will use actuator and slider on return.; ordrng 1 W11454741 (gearcase) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/27/2023

"cx complaint of fc icemaker not making ice ,took temp readings of 0 in freezer 43 in fc ran test 56 no errors, test 57, tsted 58 got 0 temps warmer then,tested 37 passed,36 fan running called techline Joe SR#7736727715 tested unit works as designed icebin full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Manassas, VA 20109

Justin S.

Job Details: 06/27/2023

sealed the cabinet to the liner and the unit is now good

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Samuel R.

Job Details: 06/27/2023

installed part and siliconed around cabinet.defrsoted unit.advised cx give unit 24hrs to cool.

We serviced a

AMANA WASHER

Model NED4655EW1

Near Chantilly, VA 20151

Justin S.

Job Details: 06/27/2023

the unit is making a lot of noise in cycle. found the noise is from the idler. replaced the idler with vs and retested. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 1 WP691366 (pulley-idr)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Deltaville, VA 23043

Justin W.

Job Details: 06/27/2023

cx complaint unit not functioning properly and short cycling. witnessed unit short cycling. ordering control and 2nd tech to help repair unit. no error codes stored at time of visit.; ordrng 1 W11583890 (control) and 1 look (look) and 1 W11591400 (console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Sterling, VA 20166

Justin S.

Job Details: 06/27/2023

the unit is not illuminating the display. the unit does not do anything. the unit needs the control; ordrng 1 W11342846 (control) and 1 W11333816 (control) and 1 W10138793 (fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22308

Tanner B.

Job Details: 06/27/2023

"Cut into system and found minimal freon and found the compressor moving air .. installed new uv drier and coupler, deep vac unit and refilled unit w/ 4.25oz of 134a .. low side sitting at 5psi , starting too cool . ordering evap for return visit too check for leaks .. 3ct ss tech needed; ordrng 1 W10836706 (evap) and 1 3ct (3ct) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/27/2023

Customer complaint you do not cooling confirmed complaint reseated loose wire to start device and compressor starting properly working as designed

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Georgetown, DE 19947

Taylor F.

Job Details: 06/27/2023

Cx complaint is unit not lighting properly. Tested inspected and verified complaint. Replaced burner heads from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near East Petersburg, PA 17520

Cody H.

Job Details: 06/27/2023

Unit will need the following parts ordered to complete job. Top right door bracket and covoer. Office to schedule return when all parts arrive. FC door is at CX house; ordrng 1 W11592374 (top door bracket (right)) and 1 WPW10191117 (cover (top right))

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Inwood, WV 25428

Ricky E.

Job Details: 06/27/2023

"customer stated that the unit wasnt going past sensing. fnd a shifter code stored, cleared error and the shifter was working. the unit in spin made grinding and squeeking sounds, and the wash plate is offset.. the unit will need the gearcase, motor, belt and clutch kit...; ordrng 1 w11454734 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 2callcount (2 call count)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/27/2023

Unable to locate unit; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Centreville, VA 20120

Christian C.

Job Details: 06/27/2023

Arrived at cx house. Checked for parts not in bin. Called cx to explain and will resched.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Union Bridge, MD 21791

Drew B.

Job Details: 06/27/2023

cx complaint that unit is not heating found proper power to unit and all thermastats ohm good found broken coil in element replaced and tested full oeprations checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manassas, VA 20109

Christian C.

Job Details: 06/27/2023

Installed control and lid latch. Calibrated unit. Ran through diag cycle no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Brandywine, MD 20613

David J.

Job Details: 06/27/2023

Customer complaint unit was not cooling at last visit. After previous tech visit he had found this unit needed a new thermostat and control. Arrive today and had customer turn power off to refrigerator. Removed control and dropped consul. Replaced thermostat and control reinstalled consul and powered unit on. Customer set temps fan was blowing and cold air was being produced. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/27/2023

replaced the slides door sealing properly

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Millersville, MD 21108

Israel R.

Job Details: 06/27/2023

"SR/ 7736733175. Customer complaint unit is sparking on its own. I tested the unit and found the unit is not replicating the issue but is still sparking when i turn the front right burner. Removed the unit and called techline, safety was closed. Techline told me to check the harness and is all clicpped in and secured but still sparks. Replaced the spark module while i was there just in case but problem is with the harness. Ordering harness. Special order part. Call customer when part is available.; ordrng 1 W11537635 (Switch harness.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EBS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/27/2023

"CX complaint water dripping in the Rc.Inspected unit, confirmed water dripping from evap drain. Removed cover and unclogged drain. Unit good to go. Collected $120"

Contact Us Today

Learn More About Us