We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Fort Washington, MD 20744
Shawn D.
Job Details: 07/11/2023
took unit apart and found i cant get blower wheel off motor so tested motor and is in spec. replaced belt and idler put unit back together and tested and is spinning good and heating great. unit is good to go
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/11/2023
"Cx complaint unit is off balanced. Accessed the suspension and found the bushings in the front were fragmented, which could cause rods to weaken over time. Contacted TL and spoke with Steve, reported findings and he suggested replacing suspension and running high speed spoin with 8 or more wet towels. Replaced suspension, placed 9 wet towels in and ran high speed spin. Unit didn't go off balanced. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Laurel, MD 20707
Dustin F.
Job Details: 07/11/2023
"CX complaint: Low water flow when dispensing water, CX states she replaces filters once a month and they worth then stop.inspected unit, comfirmed plunger on filter head is getting stuck. Unit needs new filter head. Charged CX svc fee via CC and left quote. CX wants to contact WP for coverage; ordrng 1 W11346623 (Filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/11/2023
installed parts ordered by previous tech and releveled unit.
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Hampton, VA 23663
Lucas R.
Job Details: 07/11/2023
"cx complaint oven not heating, checked unit found f1e0 control fault, found thermal event at fuse and harness connection that took out control. all parts 10+W, advised cx office would contact to schedule.; ordrng 1 W11548749 (control) and 1 W11529071 (harness) and 1 WP3196548 (fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Arnold, MD 21012
Alexander D.
Job Details: 07/11/2023
"cx complaint unit leaking behind unit. inspected unit and verified complaint. unit pulled out prior to arrival. found unit leaking from valve. advised cx they may want to consider replacing copper waterline due to leak potential. ordering valve. quoted 424.57, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W11312191 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/11/2023
"Installed new lower harness , Job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Oakton, VA 22124
Simon
Job Details: 07/11/2023
CX complaints wall oven error code F2E1 .inspected unit DIAG mode error code found clear the error code .tested unit upper and lower oven 350F preaheating mode .no error code unit works ad designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near West Point, VA 23181
Orbie
Job Details: 07/11/2023
"cx complaint unit temps elevated. checked temps, 57.3F in FC, 66.9 RC. pulled .5 amp draw on compressor, found no frost pattern on evap after running for two days. unit needs sealed system repair. P+L covered under entitlements. cx paid diag.; ordrng 1 W10309988 (compressor) and 1 w11506635 (coupler) and 1 WP2188822 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Saluda, VA 23149
Justin W.
Job Details: 07/11/2023
cx complaint of slow ice production. checked unit to find no ice maker codes on test 56. temps at 40 rc and 5 fc. water dispensing 6 oz when calling for 8 oz with and without filter. advised cx she needs to improve her water flow to unit. found ice box fan not running in test 36 ordering ice box fan and control as precaution.; ordrng 1 W10846539 (ice box fan) and 1 W10789393 (control)
We serviced a
JENNAIR OVEN
Model JGRP436WP02
Near Fairfax, VA 22031
Simon
Job Details: 07/11/2023
CX complaints range cooktop key pad not responding .inspected unit no power voltage in to control board.ordered control board.CX will pay LABOR IN NEXT VISIT.SZ; ordrng 1 WPW10145531 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hanover, MD 21076
Dustin F.
Job Details: 07/11/2023
"Replaced seperator assembly(coupler wasnt needed) and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model MFF2557HES
Near Yorktown, VA 23692
Justin W.
Job Details: 07/11/2023
replaced fc and right rc gasket steamed to form gasket. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Eric F.
Job Details: 07/11/2023
"No improvement from previous repair, controls intermittenly losing power and not syncing with one another. UI damage has affected the electrical system, ordering all controls to be replaced at the same time.; ordrng 1 WPW10624574 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W11387384 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Washington, DC 20005
Samuel R.
Job Details: 07/11/2023
cx complaint unit is not draining.inspected unit and could confir got erro f8e3.checked drain and found drain pump getting 35ohms.also found drain pump getting power.further testing found control to be bad and not sending volatage to drain pump.gave cx a qoute with control.cx will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Mineral, VA 23117
Eric F.
Job Details: 07/11/2023
"Went to do install, found small amount of ice buildup in the top left of freezer drawer area. Installed tracks, reformed gasket in top left to address issue but gasket is a foam in gasket and the foam seal was broken putting the new one in. Possible that air is passing through. If cx calls back with same issue must pre-id LW10341279 (ss freezer door) for return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf767sdhz03
Near Catonsville, MD 21228
Emmanuel R.
Job Details: 07/11/2023
"Upon arrival I noticed temps 40 in rc and 20 in fc. Icemaker making ice its just glassy and icecream is soft. Good frost pattern but come compressor delays to start like the control is getting confused. Thermistor ohmed out but will replaced it anyways. After we pulled unit out its has been performing better but control is not allowing unit to drop temps lower then 20 in fc.Ordering Control ,Ui,evap fan with harness.; ordrng 1 W11224256 (cntrl-elec) and 1 W11579559 (UI) and 1 W11578030 (Fan/harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Staunton, VA 24401
Kyle A.
Job Details: 07/11/2023
Installed agitator and unit is now as designed.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Baltimore, MD 21244
Justin S.
Job Details: 07/11/2023
cx says they had a noise with the blower but a couple days agot the noise stopped. ran the unit on every setting and no noises at all. cannot duplicate noise. took pics of scratches on unit. cx wanted to try to get the top replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Staunton, VA 24401
Kyle A.
Job Details: 07/11/2023
Cx complaint of water shooting over chute. Adjusted water shoot and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 07/11/2023
"Cs unit is not cooling in the rc, confirmed complaint I found the temps to 50degrees too warm. Noticed frost in the fc. Gaskets are sealing properly but unit has an air leak.Vents are frosted shut.I found a quarter inch gap on the bottoms trim were air in entering the unit.Tried defreezing but the foam is getting damaged so I advised customer to leave unit unplugged until tomorrow that way the silicon i applied and the frost and dry. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Stafford, VA 22556
Robert W.
Job Details: 07/11/2023
CX Complaint is need to know how to clean unit. Inspected unit and showed CX what to do when cleaning unit to keep unit working propertly. Unit is working properly
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Yorktown, VA 23692
Justin W.
Job Details: 07/11/2023
cx complaint odd noise when unit was started for first time. checked unit to find dent in side of cabinet causing tub to scrape. cx to call ferguson tomorrow 7/12/23 have unit replaced. cx refusing repair due to ferguson delivering dented unit
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Marc M.
Job Details: 07/11/2023
"installed parts and found noticeable improvement in door closure. cx however is still not pleased that if 'his hand is rested against the door handle while in a cycle' the unit will stop the cycle representing the door is open. i watched the cx replicate this issue, tho i found the unit to effectively close when the hinges were the driving force behind the door closure rather than softly closing the door. nothing more can be performed mechanically to correct cx concerns and unit is operating as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Brandywine, MD 20613
Shawn D.
Job Details: 07/10/2023
cx complaint oven is tunrning on by itself and wont turn off so turned breaker off. inspected unit then turned power on and checked for errors and had f6e4 cleared code and unit seems to be working. checked service pointers and has a issue for this says bad software and unit is up to date. console panel needs to be changed so replaced console and t tested and is working good. called safety documented issue and i changed part. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/10/2023
Cx complaint of unit not draining. Found unit in lock out. Canceled cycle and cycled power and unit drained as designed. Ran through diagnostic and blew out pressure tube. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/10/2023
"cx complaint unit not advancing cycles. checked unit, come to find defective strike, ordering strike to complete repair, advised cx they will be contacted for return visit. ordering latch as well incase return tech cannot remove strike from latch.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hanover, PA 17331
Sal R.
Job Details: 07/10/2023
CX complai t was that the unti was making a banging noise during the spin cycle. I found that the agitator was loose. I was able to secure the agitator and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17104
Fred G.
Job Details: 07/10/2023
cx complaint unit makes thumping noise while in use. inspected unit and found both drum rollers have failed. replaced both rollers and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Shane B.
Job Details: 07/10/2023
when i arrived the unit had just been moved outside of the building. i installed all ordered parts and vacuumed system. it held vacuum. i charged unit with 48g of r600 and let unit run. it is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/10/2023
"CX complaint dw beeping and not working.Ran diag, no errors. Removed toe kick, found water in the drip pan. Ran a test cycle, noticed of a water leak from the wash motor, and also a loud drain pump. Ordering sump/motor assy W11416362. Return visit 7/12/23; ordrng 1 W11416362 (sump/motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Jason A.
Job Details: 07/10/2023
CX complaint FRIDGE not cooling. Found UV dye in evap & iceball over cap tube. Replaced evap & check for leaks. Ran vac & refilled with R134. Good running & equLISE PRESSURES Good frost pattern > JJ
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near College Park, MD 20740
Marc M.
Job Details: 07/10/2023
cx complaint unit not responding at keypad. inspected and updated UIS to correct M/S. upon arrival found complaint to be a result of the unit being in both 'demo mode' and with the language settings modified to display French (not a langauge the cx is familiar with). reverted settings back to both English and exited Demo mode. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/10/2023
no issues at time of service.. ran the damper and fans with no issues... customer to record the sound
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm9
Near Cabin John, MD 20818
Roberto I.
Job Details: 07/10/2023
"CX complaint poor wash.Ran diag, found 4-3 and 7-1 errors. The unit filled but the wash motor didn't start. confirmed 120V supplied to the wash motor. The unit drained ok and the heater worked ok. Quoted repair $508.54 with $110 labor for sump/motor assy W11025157 replacement. Cx declined.ollected $120; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Littlestown, PA 17340
Sal R.
Job Details: 07/10/2023
"CX complaint was that the unti woud, intermitantly shut off and the controls would not work. I found that the black connector to con trol(power) had a damaged lock on the connector allowing the connection to not stay secured in place. I accessed and replace control with gousing. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near Culpeper, VA 22701
Robert W.
Job Details: 07/10/2023
Cx Complaint is the unit is cooling. Inspected unit and found the fc fan not operating pulled rear cover tested power to fan its getting 120V not coming on replaced and tested unit is working priperly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Selbyville, DE 19975
Michael E.
Job Details: 07/10/2023
"CX complaint: not running cycle. tested and verified complaint. F7E5, F0E3, F2E1 error codes. I found slider magnet slipping out of position. I replaced slider, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Silver Spring, MD 20904
Marc M.
Job Details: 07/10/2023
cx complaint unit not drying dishes and cycle runs for as much as 4 hours. inspected unit and found no errors saved in diagnostic. found 117vac to heater during diagnostic. checked heater and found 11.7ohms. found cx not using rinse aid. explained cycle selection and running hot water prior to cycle to cx. unit checks good. INI CBE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Eldersburg, MD 21784
Justin S.
Job Details: 07/10/2023
cx said the refrigerator and freezer stopped cooling and the control in the pantry drawer has stopped working. both freezer and refrigerator are room temp. found the harness has been cut for the drawer biutthe ui is not rusted. no frost on either evaporator but fans are active. ran test 4 and step 4 the refrigerator evaporator is not frosting at all. surround and drain pan are not broken. the unit needs the compressor evaporator and pantry harness replaced; ordrng 1 W11492867 (evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11170612 (harns-wire(81.01))
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Silver Spring, MD 20904
Marc M.
Job Details: 07/10/2023
cx complaint unit still not spinning clothes dry at end of cycle. inspected unit and cx had a small load of items in the tub that she stated 'had been there for weeks'. checked and found no errors saved in diag. contacted techline to review findings and ran drain/spin cycle while on hold. unit progressed from low speed-high speed spin as to be expected and no issues with removing water during the draining procedure. after drain/spin cycle checked cx pre-saved cycle settings to see if spin is deactivated on any and found that the 'whites' cycle (that the cx has the most problems with) has the spin completely turned off. documented w/ techline.
We serviced a
JENNAIR DBL WALL OVEN
Model JJW2830DP00
Near Sykesville, MD 21784
Justin S.
Job Details: 07/10/2023
cx says the unit got a f2e1(key) error code and would not allow any buttons to be activbated. said turning the breaker has not helped. replaced the console and tested. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Virginia Beach, VA 23453
Branden R.
Job Details: 07/10/2023
"came out to replace parts on unit , disassembled ans replace all parts needed tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Sykesville, MD 21784
Justin S.
Job Details: 07/10/2023
replaced the gearcase and the slider and calibrated. ran the diagnostic cycle and the unit is filling draining spinning and agitating without any odd noises. no error codes after. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22205
Davonte
Job Details: 07/10/2023
"cx complained unit was making loud humming noise during the wash cycle. inspected unit heard loud humming noise. pulled unit out from wall, noise was coming from the drain pump, pulled drain pump off to make sure nothing wasnt clogged. put drain pump basck on and unit was still making the loud noise. ordering new drain piump.; ordrng 1 W11412291 (drain pump)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Lewes, DE 19958
Frederick R.
Job Details: 07/10/2023
"CXcomplaint is no ice. Replaced evap plate, compressor, drier and valve per prior diagnosis. Did verify bottom of plate was leaking oil. Put unit back to gether and attempted to test but compressor would not turn on. Verified 120vac to compressor. Unit is vac'd down but no fill. Reordering compressor. Office plaease reschedule. 2 ct SS; ordrng 1 WPW10605286 (compressor reorder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/10/2023
Cx complaint about unit's icemaker forming frost & leaking inspected & found that ice door has lost tension also need chute for proper sealing need parts CX PIF THRU APP; ordrng 1 W11448633 (chute plate) and 1 W11189145 (door-ice)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Harrisburg, PA 17111
Cody H.
Job Details: 07/10/2023
"CX complains unit is not spraying water. Found unit to have f4e3-wash motor not working. Found unit wash motor is not spraying water. unit is still heating, draining and filling with water. Unit will need sump, control for return visit. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 WP8268991 (cover) and 2 WPW10503548 (retainer)s and 1 W11613479 (sump with motor) and 1 W11637581 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
Davonte
Job Details: 07/10/2023
cx complained that lights were working in the rc and fc . confirmed cx complaint. replaced lights with led kit. lights are working as should.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Harrisburg, PA 17111
Cody H.
Job Details: 07/10/2023
"CX complains unit is making a squeeling noise during cycle. Noise will begin at start of cycle and ittermitantly make noise through out cycle. Found unit to have uneven wear on idler and rollers. Was able to replace parts with pre I.D. parts. Found unit to be making noise from motor, sounding like coil failure. Unit will need motor and blower to repair noise issue. Unit will also need 4 leveling feet due to leveling feet on unit to be worn. CX EMAIL CONFIRMED.; ordrng 1 W11025920 (leveling legs) and 1 WP694089 (blower) and 1 279827 (motor)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Rockville, MD 20852
Julian H.
Job Details: 07/10/2023
CX complaint about unit faulting F2E1 stuck key problem with keypad replaced control panel & bezel kit from preid tested & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Middletown, PA 17057
Cody H.
Job Details: 07/10/2023
"CX complains unit is not dispensing ice. Found unit ice auger yoke was spinning freely on motor shaft. Was able to replace auger motor and yoke with pre i.d parts. Tested unit, and unit is now working as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Laurel, MD 20723
Robert L.
Job Details: 07/10/2023
"cx complaint not washing , found f4e3, f7e1 stored no sump movement, replaced sump from pre-id, tested all ops ok, costco 2 year warranty"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Middletown, PA 17057
Cody H.
Job Details: 07/10/2023
"was able to replace parts per previous visit. calibrated and tested unit. unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/10/2023
Cx complaint is that the unit is not cooling. Upon arrival I found that the fan was not on. I removed the evap cover and found that the fan was twitching but not able to start on its own. I was able to get the fan to begin rotating by moving the blade but it was spinning at a low RPM. I quoted the cx for the cost of the repair and defrosting the ice build up caused by the fan not working. Cx paid in full. I then was able to defrost the unit and replace the fan. When I repowered unit the fan came on and is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hershey, PA 17033
Cody H.
Job Details: 07/10/2023
"CX complains unit is not spinniing clothing out. CX states unit is filling with water and draining but clothing is still soaked at the end. Cx is under manufacture warranty for parts but not labor. Ran unit through diagnostic test, found unit capacitor had failed and will need replaced. unit will need actuator and capacitor for return. Office to schedule return when all parts arrive. CX paid service fee and labor with Card. CX EMAIL CONFIRMED.; ordrng 1 W11212745 (actuator) and 2 W11227944 (capacitor)s, used 1 W11227944 (Capacitor VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Salisbury, MD 21804
Michael E.
Job Details: 07/10/2023
CX complaint: no ice. Tested and verified complaint. IM was turned off. I teurned it on and tested. First try it did not complete harvest but it did complete it on the second try. Ordering IM. Cannot reschedule diue to lowes.; ordrng 1 W11546935 (IM)
We serviced a
WHIRLPOOL OVEN
Model KDRS467VSS04
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 07/10/2023
cx complaint fan is not turning off so cut power off to unit. inspected unit then turned power on and convection fan is stuck on so went into diag and unit showed f1e0 cleared code and did not return. i then checked fan motor and is 12.4 and that is really close to inspect. control is not turning off the fan. replaced main control and plugged unit in and tested and fan now stays off when you tunr power on. tested convection abke multible times and fan turns off everytime. collected payment unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW
Near Wilmington, DE 19801
Taylor F.
Job Details: 07/10/2023
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the unit not being supplied with 240VAC. Cx needs an electrician to correct issue. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48MDX05
Near Williamsburg, VA 23185
Orbie
Job Details: 07/10/2023
"cx complaint unit not making ice. checked temps, 44*F RC, 25*F FC. pulled evap cover to find leak at evap. quoted cx for repair. cx at this time unsure if repair or replace since he's selling the house. will talk it over with buyer to talk about options. if cx goes forward with repair, unit will need evap, compressor, drier, tubing kit and two tech. cx paid $120 diag. completing job for now unless cx calls back."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Fairfax, VA 22033
Christian C.
Job Details: 07/10/2023
Cx complaint middle rack does not go all the way back. Inspected unit found left track defective. Installed new left track. Rack now goes in and out normally.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Herndon, VA 20171
Christian C.
Job Details: 07/10/2023
Cx complaint of a FAE5 error. Inspected unit found F8E2 inlet water electrical problem and FAE5 diverter leak detected. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Reading, PA 19609
Justin L.
Job Details: 07/10/2023
"Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed; ordrng 1 WPW10314173 (roller (JL VS)), used 1 WPW10314173 (roller (JL VS)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Demonte S.
Job Details: 07/10/2023
"Inspected the unit. Found that the cx is saying that the cx is saying that the Oven has no power at times, Microwave / Oven Combo powers on and off. I then ran Service Diagnostics on the unit. No error codes. Checked the Terminals at the Terminal Block. Found that the L1 power cord is barely connected. Turned power off. Fixed power cord connection. Powered unit back on. Tested the unit. Unit is working as Designed. ( Please see Sd Pictures if any questions. ) I also advised the cx to connect the unit to wifi for updates."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near West Springfield, VA 22152
Lloyd B.
Job Details: 07/10/2023
"Cx complained the unit did not make ice or at times, not dispense water. It sounds as if the reservoir is freezing and then unthawing. Ordering gaskets for around the ice box. In step 36, the fan comes on and in step 56, there are no error codes. Temp in the freezer is 4 degrees. Unit needs new gaskets; ordrng 1 WPW10635022 (ice box adaptor) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Deltaville, VA 23043
Lucas R.
Job Details: 07/10/2023
"cx complaint door not sealing, checked unit found warpped inner door causing door seal to tare, and heat to escape.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door) and 1 279368 (adhesive)"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, VA 20171
Christian C.
Job Details: 07/10/2023
Installed valve and acu. Programmed acu. Compressor kicked on. IM filled with water.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Centreville, VA 20120
Richard B.
Job Details: 07/10/2023
"CX complant. Top rack not cleaning good. Inspected unit last visit and installed new spray arm , Installed new consoke for stuck key error code and tested unit, Has ok spray pressure now . Buttons responding good. cx will advise if washing is satisfactory , If not , order sump assembly. Not in stock.W10899563 RB; ordrng 1 W10899563 (sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Davidsonville, MD 21035
Shane B.
Job Details: 07/10/2023
"Complaint is unit still leaking. Same as before. Cx had recently used unit so I removed outer door to inspect. Found water on vent fan and water was inside the bottom edge of the vent at bottom of door. The foam on the outer door is also wet on left side.I ran a normal cycle. Some water appeared in the vent at bottom of door. I let unit run until it drained, no issues with drain. Ordering vent fan and deflector. Marking gasket for use on return. Schedule when parts are available. ; ordrng 1 W11613487 (Deflector) and 1 W11612315 (Vent fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/10/2023
"replaced condensor fan motor and blade and fz evap fan motor and blade. noticed frost on evap cover screws, but it wasnt overfrosted but had big iceball on cap tube. advised cx to allow 3days for temps to adjust before it will start making ice and call back if issues persist. if cx calls back, expect SS issue"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Harwood, MD 20776
Israel R.
Job Details: 07/10/2023
Installed all boards and filter housing and found the unit is still doind the same. Went to check on the power to the vavle and the vavle is not gettgin power because the cover does not have the correct harness. I went to installed the new cover and is does not have the same harness as the one that is in the unit. wrong cover wrong harness. Wrong harness ont he one in the unit. Rerodering evap cover. Call customer when part is available. right harness shoudl have at least 4-5 connectors and the left side should have 7 wires.; ordrng 1 W11395641 (Evap cover ( Check harness MR/ MA))
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 07/10/2023
"Replaced control and tested unit.. Unit heating .. when reinstalling control the control board screws wouldnt screw back into conole .. threads were stripped, used differnent screws, but still needs new console and screws that secure the control to console; ordrng 4 WP3196557 (screw)s and 1 W11542168 (console)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 07/10/2023
"CX Concern the unit leaking water into pan, leaking or drain system thats connected too pan leaking in crawl space.. informed the leaking from pan/ drain is a plumber issue and seperate from the unit leaking.. found the shifter , splucth , belt , belt cover and harness with water droplets on them.. ran diag test and verifed the hoses ,valve , drian pump and drain hose not leaking .. water seems to be coming from the tub ring on gearcase and tub assembly.. water corroded the wire harness on shifter under unit.. unit needs gearacse, tub , harness , shifter / lower components; ordrng 1 w11219115 (tub) and 1 w11643701 (harness) and 1 w11449840 (gearacse) and 1 w11481722 (shifter) and 1 w10721967 (splutch) and 1 w11239857 (belt) and 1 2ct (2ct) and 1 2tech (2tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Columbia, PA 17512
Drew B.
Job Details: 07/10/2023
"cx comp,laint that unit is not going theough the cycle and just runs the pump and wont start cycle. i found the unit to lock no issues and when the unit goes to agitate the unit does agitate and shift to spin cand engage and will reach spin rpm in rest and diag testing. the unit unlock s and finsihed the cycle.. appears the pressure switch on the unit may be faulty. infromed cxwe can ordr acy incase gliche of board contuines.; ordrng 1 W11603810 (acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Airville, PA 17302
Sal R.
Job Details: 07/10/2023
CX complai t was that the unit would no tcomplete a wash cycle. I fo0und a F8E1 error code. I accessed and replace the water inlet valve. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf560seyb04
Near Camp Hill, PA 17011
Fred G.
Job Details: 07/10/2023
i was able to access unit and defrost evap and replace defrost thermistor as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL UNKNOWN
Model KUDP02CRWH2
Near East York, PA 17402
Drew B.
Job Details: 07/10/2023
cx complaint that unit is not starting and just flases the clean light all day ... i found when entering diag i found the clean light flashes 7 pause 7 and just repeats which is indication of a heater circuit failure.. i was ble to start a diag test and reset it and when the unit started the fill valve works drain pump works and sump works but not heating. im irodering both control and heater for return in stock call when apporoved.; ordrng 1 WPW10082892 (heater) and 1 WPW10084141 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Richard B.
Job Details: 07/10/2023
"CX complant. F.F9E1 ERROR CODE. inspected unit and found f9e1 , f9e2 and FAe2 vent wax motor. Ordering drain pump , vent wax motor , bezel , control , console and UI. Console is delaminating and causing erratic functions with UI . Not in stock. Further work needed,s RB; ordrng 1 W11412291 (drain pump) and 1 W11440170 (console) and 1 W11445501 (control) and 1 W11131368 (ui) and 1 1W11025593 (vent) and 1 W11025634 (bezel)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 07/10/2023
f2e2 intermittently and f3e3 error . verified units connections for ui and verified water flow / correct water connections. unit needs controls and valve to correct issue; ordrng 1 W11419171 (control) and 1 W11165546 (valve) and 1 W11478526 (ui)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seven Valleys, PA 17360
Sal R.
Job Details: 07/10/2023
I was able to access and replace the dryer kit. UNit test good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near East Berlin, PA 17316
Bernard M.
Job Details: 07/10/2023
"Cx complaint unit doesn't freeze itmes. When arrived unit was runningfor 45 min. The exterior was hot along with the compressor constantly running. Accessed the evaporator and found partial frost pattern developed. Contacted TL to report about exterior and he said that comes from the condenser coils with compressor running. Also unit will need sealed system repair with 3 call count. Ordering parts, once all are available contact cx to reschedule; ordrng 1 W11572047 (evaporator) and 1 W11504450 (tube) and 2 W11504420 (coupler)s and 1 W11547313 (compressor) and 1 W11504431 (coupler) and 1 W11506622 (tube) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W10574478 (discharge tube) and 1 W11504431 (coupler) and 1 W11578570 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Woodbridge, VA 22191
Demonte S.
Job Details: 07/10/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Evaporator Section. Found a block of Ice on the Cap Tube & Suction Pipe. Unit either has a low charge or leak. Unit will need the compressor, Coupler & U.v. Drier. Cx paid for the Service Call. Cbe will cover the Labor and parts.; ordrng 1 W11092625 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Drier)"
We serviced a
KITCHENAID DISHWASHER
Model Kdtm604kps0
Near Davidsonville, MD 21035
Israel R.
Job Details: 07/10/2023
Customer complaint unit is not draining. ANd displaying F9E1 long drain. I tested unit and i camn hear the pump humming. I pulled unit and found debry in the pump. Piece of ceramic from a plate. I clear pump housing and tested. Unit is back to draining. Unit is back to normal operaions. 120 collected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Sinking Spring, PA 19608
Justin L.
Job Details: 07/10/2023
Cx complaint unit has lights out. Was able to access unit and found that the rc light was failing. Ordering light and setting return for Wed 7/12/23; ordrng 1 W11043011 (rc light)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Denver, PA 17517
Justin L.
Job Details: 07/10/2023
Cx states they just purchased unit and when it was delivered the back was creased and on the left side theres a bulge. Cx stated they told delivery drivers about it but nothing happened so they reached out. Verified pop and ms and unit is within 30 days. Verified concern and found unit has a crease on the back that runs down the whole back of the unit and found the bulge on the left side. Contacted techline and spoke to Chris issue is cosmetic and not functional refering cx to customer service no further work needed
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Woodbridge, VA 22191
Demonte S.
Job Details: 07/10/2023
Inspected the unit. Found that the cx is saying that the Dryer is saying check Vent / Has to Dry clothes multiple of times for them to dry. Ran Service Diagnostics on the unit. No error codes on the unit. Hooked the Whirlpool Meter to the Dryer. Poor Drying on the unit. ( Asked the cx when the last time they got there vents cleaned. Cx stated a couple of years ago. Advised to that a Vent cleaning is needed . Also advised that they don't run the Dryer until vents are cleaned. ) Unit is Heating. Unit is working as Designed. ( Cx also asked if. We could switch the Vent pipe behind the unit. I advised the cx that we do anything except if it's the unit it's self. )
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Clifton, VA 20124
Demonte S.
Job Details: 07/10/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly / Over Temperature Light is flashing on the User Interface screen. ( Cx already had a 3rd party Company come out that tapped into the system on the low side and filled the unit. System went out again. ) Checked the compressor section. Checked the compressor. Compressor is running really hot. Can't keep your hand on the compressor. Pipes are sweating / freezing over. Can't tell if the unit is over charged or under charged or a leak in the cabinet section. Unit will need Compressor = W10841139, Coupler = W11506635, Drier = WPW10143759 & Condenser Fan Motor = W10124096. Cx paid for the Service Call by Card ( had to call the office to take payment no service. ) Cx paid in full. If the cx calls back order these parts don't go without parts. ( ****This also will need to be scheduled as a 2 Tech because this is a built-in unit.****)"
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Fairfax, VA 22030
Demonte S.
Job Details: 07/10/2023
Installed the Infinite Switch to the Left Rear. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 07/10/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Ashburn, VA 20148
Richard B.
Job Details: 07/10/2023
"CX complant. Right two burners dont work. Inspected unit and F47 error code flashing. Power supply from board to UI missing. Found all connections tight. Checked continuity of fuse and one fuse open , Ordering fuse, Further work needed, CX paid in full. Advised CX if fuse dosent correct , Power supply board NLA. rb; ordrng 1 WPW10328492 (fuse 190.57)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/10/2023
"came out to replace all parts on unit , disassembled and replace all parts . tested unit is now running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Silver Spring, MD 20906
Marc M.
Job Details: 07/10/2023
cx complaint unit leaking when unit is actively in wash cycle and NOT during any other phase of the cycle or when not in use. inspected unit and found that this is because of cracks in the tub on the bottom-left-rear and upper-left-rear sections of the tub sustained during either shipping or install (pics taken). also found damage to the inner door panel at the contact point of the tub door gasket. unit will need tub and inner door. tub will ship top cx and cx will call for scheduling when parts arrive.; ordrng 1 W11409866 (tub) and 1 W11559689 (inner door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/10/2023
"CX complaint water leak from the bottom.Turned water supply on, confirmed water leak from filter housing. Ordering filter housing W10862461. Cx paid in full ($367.14); ordrng 1 W10862461 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR9FHMXPS00
Near Washington, DC 20005
Sherwood
Job Details: 07/10/2023
cx complaint leaking. arrived and found drain was blocked with ice cleared drain. tested heater and heater is working properly. repair complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Laurel, MD 20723
Robert L.
Job Details: 07/10/2023
"cx complaint not cooling both compartments, found fans and compressor running , both compartments room temp, sealed system leak, ordering compressor, Rc evap , drier (all in stock), 3 count sealed system called office and scheduled for fri 7/14 (LW), collected $120 visa, cx owes $500 labor on return; ordrng 1 W10779331 (compressor CBE) and 1 WPW10643261 (evaporator RC CBE) and 1 WPW10143759 (dryer CBE)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Newport News, VA 23602
Justin W.
Job Details: 07/10/2023
"cx complaint unit getting too hot in back bulhead. confirmed complaint. checked unit to find good airflow, found unit not leveled to hit moisture sensors properly. leveled unit and tested unit working as designed. advised cx where heat comes out will get red hot and discolor over time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Rockville, MD 20850
Julian H.
Job Details: 07/10/2023
"replaced parts secure thermistor to suction line apply silicone to edge for better sealing; ordrng 1 WP482338 (adhesive for restock JH vs), used 1 WP482338 (ADHESIVE for restock JH vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Silver Spring, MD 20906
Marc M.
Job Details: 07/10/2023
installed ui and damper. found no continuity failure at rc thermistor. explained to cx that some noise from the damper is to be expected and that as the components age it is not uncommon to produce a 'clicking/whining' sound from the small eletrical winding motor. this is a product of nothing other than the part itself.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/10/2023
"cx complaint noisy operation, verified issue, come to find defective felt, ordering felt to complete repair.; ordrng 1 280114 (felt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20001
Sherwood
Job Details: 07/10/2023
cx complaint plastic cover disloged. arrived and i did confirm. cx will need rs pantry drawer endcap. ordering part; ordrng 1 WP12656018 (right pantry drawer endcap)