Service History 395 - VIA Appliance

We serviced a

JENN-AIR HOOD

Model JXW9048HP4

Near Dillsburg, PA 17019

Fred G.

Job Details: 07/11/2023

with the help of AS we were able to access unit and replace the blower assy as per previous visit. tested unit and found unit now checks good.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Westminster, MD 21157

Brian R.

Job Details: 07/11/2023

"cx complaint is they have a hard time with numer 3 and the noises unit makes. she had a video of noise and when units done and off of a rattling sound. noise is fan in back. i was able to get 3 to workevery time and when testing. heated unit to 350 to check temps as well as fan. temps 400 at 350 and fan was quiet. checked over unit and will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11676564 (Baffle, Full Convection) and 1 W11441001 (Assembly, Convection) and 1 W10833885 (Temperature Sensor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hertford, NC 27944

Austin D.

Job Details: 07/11/2023

cx complaint unit is not heating. checked the unit and found that tco was defective. replaced the tco tested operation unit is good to go.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS5

Near New Windsor, MD 21776

Brian R.

Job Details: 07/11/2023

cx complaint is unit does not heat anymore. units O-O-W and she knows. tested wet towel at 30 sec and still cold. tried for 1 min 15 sec and still same. some numbers dont respond right away and cx says she has to unplug unit at times to reset the unit. tested and checked and went over unit with her. she wants to talk to husband when he gets home and call us right back. quote given.; ordrng 1 W11413135 (Control) and 1 W11202852 (User Interface) and 1 W11416049 (Elec Control) and 1 W11230995 (Magnetron 233.04)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23233

Thomas B.

Job Details: 07/11/2023

Cx complaint unit is not working properly inspected unit removed and replaced the gasket tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/11/2023

"Confirmed cx complaint unit intermittently non responsive. Found UI sometimes not responding to touch command. Ordering UI.; ordrng 1 W11478526 (panel, UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Woodbridge, VA 22193

Tanner B.

Job Details: 07/11/2023

"Installed new heater , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QMB01

Near Potomac, MD 20854

Roberto I.

Job Details: 07/11/2023

"CX complain unit tripped the breaker several times and made a strong smell.Turned unit on, found the inverter blinking 2 times. Confirmed 120vac supplied to the inventer, but no DC voltage arriving from the control. Replaced control board, the compressor started but refrigerant odor came from the evaporator. Inspected evaporator, found it leaking, damaged by a spark coming from the bi-metal connection. Quoted repair 1,631.59 with $1,200 labor for evaporator WP2306094, drier WPW10143759 and control kit W10818296 replacement. cx needs more time to make a decision. Uninstalled pre id control kit. Collected $1210 with check. **SEALED SYSTEM TECH** , **2 COUNTS** and **2 TECH**; ordrng 1 WP2306094 (evaporator) and 1 WPW10143759 (drier) and 1 W10818296 (control kit) and 1 sealed system tech and 1 2 counts and 1 2nd tech"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/11/2023

"Replaced evap and drier and blew out unit again with nitro and charges unit.; ordrng 1 WPW10143759 (Drier ka truck stock), used 1 WPW10143759 (Drier) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Glenn Dale, MD 20769

Israel R.

Job Details: 07/11/2023

Installed new valve and tested. Unit is completing a test cycle and is back to normal operations.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Bowie, MD 20720

Justin S.

Job Details: 07/11/2023

cx says they used the unit and foam came out and then they got a f8e4 error codef8e4(overflow) f5e1(door) fae2(vent) f8e2(inlet) in memory. started a cycle and the unit is filling and washing good but the unit has a lot of suds in it. ran the automatic test mode and the unit is canceling the diagnostic before starting the cycle even after resetting power. started a cycle with vinager in the top rack to cut the suds and cx to get new soap. want to replace the control so the diagnostic will run through; ordrng 1 W11410070 (control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/11/2023

"replaced acu, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH00

Near Bowie, MD 20715

Israel R.

Job Details: 07/11/2023

Customer complaint unit is not cooling. Found the unit is on but no compressor is turning on. I reset the unit and the compressor started working. I ran test four and i can fell cool air coming out of both vents. The unit seems to be cooling after reset the unit. The unit is having control issues with run time. Ordering control and UI kit.; ordrng 1 W10861908 (cntrl-elec)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Gaithersburg, MD 20886

Julian H.

Job Details: 07/11/2023

"CX complaint about seal from Rc coming out of groove find out that groove is too wide on top apply silicone from VS to stick gasket to door liner MUST ALLOW 24 HRS FOR SILICONE TO CURE; ordrng 1 WP482338 (adhesive for restock JH VS), used 1 WP482338 (ADHESIVE for restock JH VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/11/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. calibrated the unit. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/11/2023

"came out to replace parts on unit , still leaking after repair . called techline and was advised to order all parts for 3rd rack . also raised the front feet maxed out . ordering all parts for repair cx agreed; ordrng 1 W11662340 (Mount Assembly, left) and 1 W11675848 (right hand mount) and 1 W11175552 (tube wash) and 1 W11596053 (Tub Mount, Third Level Rack) and 1 W11579562 (tub mount) and 1 W10892835 (Retainer,) and 1 W11127770 (3rd rack) and 1 W11545286 (tub nut) and 1 W11324432 (Manifold Assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/11/2023

"cx complaint the unit is not washing the dishes. chevked the unit and found that the sump and pump was not working and i had an error code f4e3 stored. therefore, the unit needs a new sumpe and pump. also ordering control just incase. parts on fbo. will return and try the sump and pump first and if issue persists i will replaced the control.; ordrng 1 W11613479 (sump and pump) and 1 W11637581 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hampton, VA 23664

Lucas R.

Job Details: 07/11/2023

"cx complaint unit not cooling, checked unit found 120 vac to compressor, compressor not starting, s code covers repair S71162, sealed system tech needed for return visit. parts in stock, called office scheduled for fri. 7/14; ordrng 1 W11574734 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Coinjock, NC 27923

Austin D.

Job Details: 07/11/2023

came out to resolve the issue. disassembled the unit as needed and replaced all parts. put the unit back together. tested opertion. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/11/2023

REPLACED THE CONTROL AND RECALB WASHER UNIT WENT THROUGH GOOD NO ISSUES AND TESTED GOOD.

We serviced a

WHIRLPOOL COOKTOP

Model WFG525S0JS2

Near Round Hill, VA 20141

Ricky E.

Job Details: 07/11/2023

"customer stated that when set on low the burners are to hot. verified issue and fnd burners not adjusted after conversion.. adjusted the burners on low, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FSSS01

Near Potomac, MD 20854

Roberto I.

Job Details: 07/11/2023

"CX complaint random 10 seconds rattling noise.Inspected unit, no noises from fans or compressor.Tested damper control several times by deeping the temp sensor in icy water, and it worked ok. The cx identified the noise during the damper test, but she said it was much louder before. Quoted repair $444.68 with $110 labor for damper control WP2216112 replacement. Cx wants to monitor the unit and try to record the noise. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRW01

Near Richmond, VA 23237

Chris B.

Job Details: 07/11/2023

cx comp unit will not cool insp unit could not duplaicate cx comp apon arrival can hear unit defrosting found compressor amp draw at 1.2 amps found evap to have good frost pattern being unit was defrosting appon arrival unit makes ice and Ice bin is full found heater wires secured and therm wires all fans and dampers work as desighned collecetd 120 sc check 3090

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gloucester Point, VA 23072

Justin W.

Job Details: 07/11/2023

"cx complaint unit not washing checked unit to find cap bad. replaced from vs and tested unit working as designed; ordrng 1 W11395618 (cap jw vs), used 1 W11395618 (cap jw vs) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Chesterfield, VA 23832

John P.

Job Details: 07/11/2023

"CX complaint unit has steam on panel when opening door, steam adjusts temp and cutting unit off. Called Rick said to cover high moisture content foods otherwise nothing else to be done"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lemoyne, PA 17043

Andrew S.

Job Details: 07/11/2023

"Per previous tech I was able to access and replace the motor, blower wheel and timer. i then tested the unit and found that the issue is still persisting. I called TL and spoke with Kirt. We checked the voltage at several points and found that the harness is causing the voltage to drop when the pts switch is pressed. We were able to get the unit to run normally when I had my leads in the white wire of the door switch and the 6b (black) wire on the motor. I also found that the belt is frayed in several spots and the Idler is not tracking properly. I am ordering the harness, belt and idler. please contact the cx when the parts are available to schedule the return visit. Documented under the previous #.; ordrng 1 WPW10450286 (Harness) and 1 341241 (Belt) and 1 WP691366 (Idler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chesterfield, VA 23838

John P.

Job Details: 07/11/2023

Installed fan motor tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 07/11/2023

"Replaced all parts, recalibrated and ran auto test, test completed without any issues. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model KFDCS06JSS01

Near Richmond, VA 23229

Thomas B.

Job Details: 07/11/2023

Cx complaint unit is not working properly inspected unit found front left and front right burner heads not lightning properly ordering burner heads and caps; ordrng 2 W11344539 (Burner head)s and 2 W11344746 (Burner haed)s and 1 W11344538 (Burner caps)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 07/11/2023

cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. found 8.4ohms from wash motor. I also found 119.4vac from control. replaced sump and motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Richmond, VA 23226

Thomas B.

Job Details: 07/11/2023

Cx complaint timer not counting down removed and replaced the control and the timer tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22312

Davonte

Job Details: 07/11/2023

"cx complained unit wasnt washing dishes. confirmed cx complaint. ran diag test got errors codes f4e3 ,f7e1,f5e1. wash motor error, heating element error and door latch. heating element . unit filled with water but didnt wash. after test was over heating element giving off a bad smell rubber smell. will be ordering sump assembly, heating element and door latch; ordrng 1 W11665769 (sump assembly) and 1 W10518394 (heating element) and 1 WPW10653840 (door latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, VA 23237

Chris B.

Job Details: 07/11/2023

cx comp unit will not cool insp unit conf cx comp found evap in block of ice found brown wire not seated in connceor unit will need harness W11650661; ordrng 1 W11650661 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Steelton, PA 17113

Cody H.

Job Details: 07/11/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near ,

Chris B.

Job Details: 07/11/2023

replaced valve im and bin tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/11/2023

Was able to access unit and install data logger. Setting return for Tue 7/18/23; schdld next appmnt for 7/18 TUE !

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Richmond, VA 23223

Chris B.

Job Details: 07/11/2023

cxc omp unit will not respond and lid is locked insp unit found 120v at control and dp at 19ohms at control and no green light unit will need control W11419171 120 sc 110 labor 13.33 tax 222.14 part 15 ship collected 120 sc cx owes 360.47 apon repair cx stated she will be replacing unit

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Windsor, PA 17366

Sal R.

Job Details: 07/11/2023

CX compolai t was that the unti is geting to hot. I found that the unit has excess venting behind the unit pinching shut when unit is pushed back to the wall. I was able to edjucate CX on in stall and venting as well as vent cleaning . Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Petersburg, VA 23803

John P.

Job Details: 07/11/2023

"CX complaint unit not making ice checked unit found no water getting to icemaker, installed cap, tested working as designed.; ordrng 1 W11395888 (Cap JP/vs), used 1 W11395888 (FILTER CAP JP/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wrightsville, PA 17368

Sal R.

Job Details: 07/11/2023

CX complaint was that the unti would not complete a wash cycle. I found a F8E1 error code. I cleared the code and found a faulty water inlet valve. i was able to access and replace the valve and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/11/2023

"Cx complaint icemaker failed to make ice. Inspected and found tray was full of ice. Pressed reset and found the bail arm is restricting the tray from doing full harvest. Tray touches arm at 1/4 turn then tray resets. Removed icemaker and found the bail arm bent. Replaced icemaker using pre-id parts, pressed reset and it harvested then filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Waynesboro, VA 22980

Kyle A.

Job Details: 07/11/2023

Start device was not seated. Reseated start device and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/11/2023

"Replaced spacer, unit now slides in evenly. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Greencastle, PA 17225

Bernard M.

Job Details: 07/11/2023

Cx complaint the door makes noise when opening and closing. Found the RC door is sqealing at the hinge whenn opening. Accessed and applied lubricate to the hinge and the door no longer makes any noise when opeing or closing Unit checks good

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Highland Springs, VA 23075

Chris B.

Job Details: 07/11/2023

cx comp unit will not defrost insp unit conf cx comp found heater will tern on manual test mode and thermistor at 29k unit will need control and ui to compltete repair; ordrng 1 W11518204 (ui) and 1 W11558182 (control)

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Greenbelt, MD 20770

Israel R.

Job Details: 07/11/2023

"Installed new fan, fan blade and nut. Unit is quite. Unit is back to normal operations."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Providence Forge, VA 23140

Chris B.

Job Details: 07/11/2023

cxc omp unit has dent in front pannel insp unit home is a model home for main street biulders found new panel scratched and also found apon removing handle screws one broke due to excesive amount of thread locker on screw unit will need panel and handle screw to complete repair; ordrng 1 W11157086 (handle nut) and 1 W10826179 (screw) and 1 W11461694 (panel)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Monrovia, MD 21770

Ricardo S.

Job Details: 07/11/2023

"Cx complains that the unit not heating.. also an error code.. inspected unit, found the error f1e6 Microwave Magnatron, also the cover inside the unit is burnd.. unit need magnatron and cover.. also order the inverter board just in case.. CX WILL CALL THE MANUFACTURED TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11346197 (magnatron) and 1 w11325604 (inverter j/k) and 1 W10915651 (cover-plt)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Providence Forge, VA 23140

Chris B.

Job Details: 07/11/2023

cx comp front right burner will not heat insp unit conf cx comp found elm to be good and swicth to be faulty also found oulet very loose advised cx to call electriacian to have outlet replaced; ordrng 1 WPW10434452 (swicth)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Frederick, MD 21701

Brian R.

Job Details: 07/11/2023

replaced parts and recalibrated and ran auto test. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Richmond, VA 23226

Thomas B.

Job Details: 07/11/2023

Cx Complaint unit is not working properly inspected unit removed and replaced the door assy and washers refrigerator section door gasket will not stay in place keeps popping out of grove ordering the gasket and door did not come with logo ordering logo; ordrng 1 W10838574 (gasket refrigerator section) and 1 W11178521 (nameplate)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/11/2023

"replaced all parts, calibrated and tested, unit working as designed . left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Richmond, VA 23220

Thomas B.

Job Details: 07/11/2023

Cx complaint unit is not working properly inspected unit found vents to refrigerator section is freezing up also found gap in freezer gasket heated and molded with hair dryer. Ordering the Harness and heat probe to fix issue. ; ordrng 1 W11161901 (harns-wire) and 1 W10856574 (heat-probe)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Brian R.

Job Details: 07/11/2023

cx has a few issues with unit. i replaced ice maker first and ran test and it ran and filled good. not she iis saying unit still not getting water or working after last repair. ice fill was fine. checked unit. unit checks after putting filter in and out. she filled multiple pitchers and i filled 4 cups before her. nothing wrong with water or pressures and ice maker is working. unit checks. joib complete.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/11/2023

cx complaint unit makign loud screeching sound. inspected unit and found that the idler and rollers are worn and the shafts grind against the bearings when in cycle. unit will need parts.; ordrng 2 WPW10314173 (support)s

We serviced a

AMANA WASHER

Model NTW4516FW4

Near ,

Justin W.

Job Details: 07/11/2023

"cx complaint not washing properly. checked unit to find error code f8e1. replaced valve and advised cx to have filter placed between washer and cold supply to prevent issue from reoccuring. cx agreed. calibrated and tested unit working as designed; ordrng 1 W11210463 (valve jw vs), used 1 W11210463 (valve jw vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Aydlett, NC 27916

Austin D.

Job Details: 07/11/2023

"cx complaint the unit is not cooling. checked the unit and found that the unit is either low or restricted due to the frost pattern. checked pressures and -20 on low side and high side 75. went ahead and removed all gas and added nitrogen to the system to see if i can find a leak. no leak found on any connectiions visible. removed all nitrogen from the system and let it vac down. vac no problem. added r600 to the system and checked pressures. low side was at -2 and high side 85. unit seems to be good. the only three options i think was the possible cause was either low charge, restriction, or miniscule leak that cant be detected by the gauges. called techline to document just incase the issue persists."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Orbie

Job Details: 07/11/2023

"replaced tub and sump. tested unit, working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Samuel R.

Job Details: 07/11/2023

cx complaint unit is not working.inspected unit and could confirm found control to bad.replace control and tested unit now working properly

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 07/11/2023

"Replaced motor, unit ran for about 2mins then tripped the breaker again. While testing the unit now only runs for 2seconds and trips the breaker, grabbed my extension cord and tested in 5 diffirent outlets and it trips a diffirent breaker every time. I tried to get an amp draw but the unit cuts off before i can read my meter.Every but the main harness has been replaced.No obvious wiring issues that i can see everything looks in order. Control and motor has been replaced already. Ordering the main wiring harness.; ordrng 1 W11628810 (cord) and 1 W11157863 (main harness)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near East Riverdale, MD 20737

Samuel R.

Job Details: 07/11/2023

"tried replacing gear case but screw fro gear case would not come off.tried by hand with ratchet and tried with 20v impact,had to break agitator and still cound not get bolt off.had rotor locked aswell.spoke with MR and advised replace tub.unit will need outer and inner tub plus washplate W10811957 W11219115 W11550891 W10752187; ordrng 1 W10811957 (inner tub) and 1 W11219115 (outer tub) and 1 W11550891 (agitator) and 1 W10752187 (screw)"

We serviced a

JENN-AIR HOOD

Model 97010648

Near Millersville, MD 21108

Shane B.

Job Details: 07/11/2023

"cx complaint is the unit not moving air when fan is running. she says the fan runs but it doesnt pull any fumes from cooktop. cx said its been like this since they moved in years ago. i found fan is running fine. went outside to the duct and found the flapper was not opening. reached inside and found a baffle that was stuck shut. once opened unit flowed a lot of air. went inside and held a piece of paper under the hood, it sucked the paper up. unit is now flowing properly. cx paid 120 for service call."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Petersburg, VA 23803

John P.

Job Details: 07/11/2023

"CX complaint unit not working checked unit found actuator not engaging, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JP/vs), used 1 W10913953 (ACTUATOR JP/vs) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hampton, VA 23669

Lucas R.

Job Details: 07/11/2023

"cx complaint unit not working, checked unit found 6-4 float, and 5-2 door switch faults, unit ran in diagnostics, unit would fill and drain with door open, found dc short in door switch taking out control, replaced switch and control, tested, unit working as designed.; ordrng 1 WPW10274880 (door switch lr/vs), used 1 WPW10274880 (switch lr/vs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LB00

Near Charles City, VA 23030

Chris B.

Job Details: 07/11/2023

"cx comp unit cooktop light will not work insp unit conf cx comp found open bulb replaced bulb and socket tested unit found voltage at wire to socket when unplugged but when plugged in voltage dropps off replaced control from vs W11552018 unit wiorking as desighned; ordrng 1 W11552018 (control), used 1 W11552018 (control) from stock"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/11/2023

cx complaint unit not working . checked unit and found f2e0 error code . advised cx i will be ordering UI for repair to unit . cx agreed . ordering main control also just in case; schdld next appmnt for 7/14 FRI !

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/11/2023

cx complaint unit is leaking water from front right side of unit (facing front of unit). inspected and found that the water seems to be coming from the middle-middle/left side of rear of unit. checked and confirmed that the rc evap pan drain tube is completely clogged with excess foam insulation. was able to removed insulation using hook tool and weed-whacker string and then testing the drain hole with a glass of water. water flowed easily. unit now checks good. no parts needed. collected only for service call.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Dayton, MD 21036

Marc M.

Job Details: 07/11/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Lewes, DE 19958

Frederick R.

Job Details: 07/11/2023

"Replaced compressor and drier, Installed return line needed for this compressor. Pressure tested with nitrogen and then vac'd down to 30in. After manifold closed vac held. Filled with 5.25oz of R134a. Final LS pressure at 2psi. Hooke water line up for CX and informed them 24-36hrs for unit to get to temps. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Sal R.

Job Details: 07/11/2023

"Per the previouse tech, i was able to access and repalce the splutch and the shifter. I then tested the unit and ran a realibration and a test cuycle. I found the unit to be opperating as designed. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Stafford, VA 22556

Robert W.

Job Details: 07/11/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found the unit is not cooling both sections are hot, Pulled unit and found compressor is running and is pulling low amp draw .23amps low charge fans are working and unit has no frost pattern. Ordering Compressor dryer coupler; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Goldsboro, PA 17319

Fred G.

Job Details: 07/11/2023

"cx complaint unit is showing a f7e1. inspected unit and f7e1 in diag. ran auto test and found when unit went to spin the unit displayed F7E1. i lifted unit and found actuator has failed. I also found cam and belt were worn. replace actuator with preid and replace cam and belt with van stock. tested unit. unit now checks good.; ordrng 1 W11239857 (belt (FG VS)) and 1 W10721967 (cam (FG VS)), used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Williamsburg, VA 23185

Orbie

Job Details: 07/11/2023

"cx complaint unit not going through cycles. confirmed complaint. replaced sump, while replacing sump saw unit is between serials for SP W11540964. replaced element as well. tested unit. working as designed.; ordrng 1 W11537778 (heater oa/VS)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near York, PA 17406

Fred G.

Job Details: 07/11/2023

i was able to access unit and replace the moisture sensor as per previous tech. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBLS36FMX02

Near Vienna, VA 22182

Christian C.

Job Details: 07/11/2023

Installed gasket. No issues.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Manassas, VA 20110

Richard B.

Job Details: 07/11/2023

"CX complant. Microwave not working. Prior diagnosus found unit needs transformer . Installed transformer and tested unit bu heating paper towel that was wet. Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Williamsburg, VA 23185

Orbie

Job Details: 07/11/2023

"cx complaint unit making weird noise at the end of the cycle. checked unit in test mode, didn't hear any noise. checked unit again in test mode, didn't hear any irregular noises again. advised cx to monitor unit and if she hears any weird noises to video noise to better help tech diag unit next time."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/11/2023

"CX complaint is WM will not agitate. Inspected/tested and found defective agitator stripped and cam. Ordering agitator and repair kit. both in stock. Rescheduled CX for 7/18/23; ordrng 1 WP3951744 (agitator) and 1 285809 (cam,agitator)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Williamsburg, VA 23185

Orbie

Job Details: 07/11/2023

cx complaint unit making loud noise. pulled unit apart to find blower wheel rubbing rear bulkhead. repositioned motor. tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Williamsburg, VA 23188

Orbie

Job Details: 07/11/2023

cx complaint unit has crack on liner. verified complaint. called techline to document. spoke with Nate. was advised to use liner tape and patch repair kit. ordering parts needed for repair.; ordrng 1 482395 (repair kit) and 1 8212572 (repair kit)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 07/11/2023

"CX complaint: dryer timer not moving during cycleInspected unit, confirmed complaint. replaced timer with pre id and tested unit. unit now works as intended."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/11/2023

CX complaint is MW light will not shut off. Inspected/tested and found unit has a defective control board. Ordering control. Cannot reschedule at this time due to part availability; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Walkersville, MD 21793

Brian R.

Job Details: 07/11/2023

replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Great Falls, VA 22066

Jason A.

Job Details: 07/11/2023

CX complaint ICEMAKER not making ice. CX had replaced some parts & plugged unit back in. Check work. Plastic tube (2) was not inserted so water not flowing past water dispenser (4) Inserted tube & unit is completing cycles > JJ

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near Middle River, MD 21220

Emmanuel R.

Job Details: 07/11/2023

"Upon arrival I hooked up my gauges and 0 on low side 50 on high side, evacuated unit amd filled withe 195psi of nitrogen. Lost 1 psi in 45mins. Used my uv light to check for dye and found dye coming from the cap line inside the cabinet. Called techline. Unrepairable. Advised customer of findings.He will be getting in contact with WP."

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ02

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/11/2023

"CX Complaint is the unit had deforsted and made noise. Inspected unit and found unit is cooling tested fans and there working properly damper is making some noise when open , Ordering damper and control; ordrng 1 W11087463 (Damper) and 1 W11035836 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Spring Grove, VA 23881

Chris B.

Job Details: 07/11/2023

cx comp unit will not dry clothes insp unit conf cx comp found unit not venting advised cx to clean dryer vent unit is heating and tumbling as desighned unit will not suck paper to vent not are outer vents open unit is working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/11/2023

"customer stated that the units hood lamp wouldnt shut off. verified issue fnd faulty tric at the control... need parts..; ordrng 1 w11545876 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/11/2023

cx complaint unit makes rubbing noise when starting and slowing down when stopping. inspected unit and verified complaint. found blower wheel stripped out. have to drill it out to break it off and dont want to do that without having a motor in case the threads are seized onto motor shaft. ordering motor and returning with preid blower wheel. call cx to schedule return visit once we have eta on part; ordrng 1 W11549461 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Denver, PA 17517

Justin L.

Job Details: 07/11/2023

As per previous tech was able to access unit and replace light. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/11/2023

CX complains unit is not sealing in RC. Found unit door gaskets have both failed and will need replaced as well as left door cam and door not allowing door to close correctly. Unit will need left SS door and grey cam closer for return as well. CX to schedule with office when door arrives.; ordrng 1 W10915640 (FC door) and 1 WP12028505AP (closer) and 1 W10830162 (gasket-fip)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Spring Grove, PA 17362

Sal R.

Job Details: 07/11/2023

CX complaint is that the unit is buzzing and making a gergaling sound. I found that the unit will need 1 compressor and drier filter. I am ordering all LOKRING parts as it pertains to the compressor. I have spoken to parts ordering and a return date has been set for 7/18. A 2 call count is needed.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11504415 (coupler) and 2 W11506635 (access valve stem)s and 1 W11109499 (filter drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOKRING (LOKRING) and 1 2callcount (2 call count)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/11/2023

installed new optics and rear seal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hanover, PA 17331

Sal R.

Job Details: 07/11/2023

CX complaint was that the unti was not cooling in the R . I found that the evap was frozen over. I was able to steam out the ice blockage and tested the thermisotr where I found 4000 OHM's of resistance witch never stablized . I replaced the thrmistor and unit test good.; used 1 WPW10384183 (thermistor) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Charles Town, WV 25414

Daniel J.

Job Details: 07/11/2023

burning smell from dryer when in use removed door and found large build up of lint removed from rollers bottom of vabinet and removed element and wiped down inside of housing tested checked vent came on checked back of venting to ensure wasnt crushed retested normal customer having venting serviced this week called safety

We serviced a

WHIRLPOOL ICE MAKER

Model KUIC18NNXS0

Near Great Falls, VA 22066

Jason A.

Job Details: 07/11/2023

CX ordered & replaced parts on this icemaker. When I arrived CX stated it was making ice > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Stephenson, VA 22656

Daniel J.

Job Details: 07/11/2023

door switch failed light off replaced and tested light responding to door open door closed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Sterling, VA 20165

Jason A.

Job Details: 07/11/2023

CX complaint FRIDGE shelf broken. Verfiied complaint. Installed shelf & test > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Wilmington, DE 19801

Taylor F.

Job Details: 07/11/2023

"Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the agitator to be defective causing it to not spin with the washplate. Ordering agitator, cannot rescheudle at this time.; ordrng 1 W10836692 (agitator) and 1 W11397111 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Rockville, MD 20850

Julian H.

Job Details: 07/11/2023

"CX complaint about unit not cooling inspected found both cavities @ room temp went to the back foud that compressor is not starting pulling 1.8amps windings have correct resistance 6,7,13 sealed sys covered for 5yrs schedule w office CX PAID FOR SVC CALL THRU APP; ordrng 1 W10507884 (compressor CBE) and 1 WPW10143759 (dryer CBE) and 1 W11256565 (evaporator CBE) and 1 w11506635 (process stub CBE)"

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