We serviced a
KITCHENAID DISHWASHER
Model kdpm604kps1
Near Gainesville, VA 20155
Richard B.
Job Details: 04/05/2023
"CX complaint, Dishwasher leaked , and blinking, Inspected unit and found vent wax motor , drain pump and float switch error codes , Cleared codes and ran a test wash and unit washed and drained as designed , Ordering contol and vent wax motor for return tripAdvised CX nothing facing down in front row of unit. Believe the float switch issue was from user error . vent motor not in stock, RB CX will try and have purchace reciept on return visit. RB; ordering 1 W11414073 (vent1) and 1 W11629912 (control) and 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Atlantic Beach, SC 29582
Paul F.
Job Details: 04/05/2023
Customers complaint is burner flames to high. I adjusted each of the flames. All check ok.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Fairfax, VA 22033
Jason A.
Job Details: 04/05/2023
CX complaint COOKTOP vent motor only 1 speed. Checked that motor does have 4 settings - 1 off & 3 lo med hi. See TSP W11105867 Usedaluminum foil to reduce airflow. Part OOS > JJ; ordering 1 W11106057 (plate-mtr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Conway, SC 29526
Rolf K.
Job Details: 04/05/2023
CX states no cool no power. Found both control boards bad. Unit restarted after resetting. Ordering 1WPW10675033 AND 1 WPW10624574; ordering 1 WPW10675033 (electronic control boards) and 1 WPW10624574 (power control board)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Denver, PA 17517
Cody H.
Job Details: 04/05/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, tested unit under load through normal cycle due to CX concerns, unit again worked as designed, no further work needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20037
Brian F.
Job Details: 04/05/2023
"Cx states unit not washing. Entered test mode, found f4e3 (wash motor not running). Installed new sump assembly, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleona, PA 17042
Fred G.
Job Details: 04/05/2023
"I was able to access unit and found unit was plugged in and found condensor fan was not on. compressor and condenser share power. I found 0 volts to compressor and condenser. I removed control box and p1-4 terminal was pulling out the connector. I found connector locking tab to be faulty. I was able to push terminal in and found compressor and condener fan came on. unit began to build a frost pattern. unit needs unit harness to correct issue. called TL to document issue. called office talked to VL and got part ordered, scheduled cx for 4/10/23; ordering 1 W11565110 (unit harness)"
We serviced a
WHIRLPOOL RANGE
Model WEGA25HOHN0
Near Chesapeake, VA 23323
Austin D.
Job Details: 04/05/2023
cx called the Aig and got the ticket sent over correctly. checked the unit and found that the touch panel is unresponsive when trying to touch it. ordeirng a new touch panel control to resolve the issue. will return once the parts ocme in.; ordering 1 W11339753 (touch panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Columbia, MD 21046
Israel R.
Job Details: 04/05/2023
F9E1 product not draining. Customer stated that the error code comes after 5 min or after 30 min. and the unit is not draining. I ran test found F9E1 erro code. I then ran quick cycle and still did not get a code but the water flow is low and it takes a few seconds to build up pressure. I replace the drain pump and now the unit is drainnig with more pressure. If the customer call back the board may be needed. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Leesburg, VA 20176
Ricky E.
Job Details: 04/05/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Richmond, VA 23235
John P.
Job Details: 04/05/2023
Cxs complaint unit not heating checked unit found open TCO replaced tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21230
Dustin F.
Job Details: 04/05/2023
"Upon arrival, was informed my CX she tried to call back and cancel when she got call ahead but didn't get ahold of anyone. no work done no charges needed."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Baltimore, MD 21217
Dustin F.
Job Details: 04/05/2023
"CX complaint: unit won't runInspected unit, cofirmed CX complaint. Found Units Lid Latch won't engage and lock when called for unit needs new lid latch. job was dispatched with wrong M/S number therefore WRONG lid latch was ordered. updated all info and orderd proper latch for return visit.; ordering 1 W11513248 (Lid latch) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Pawleys Island, SC 29585
Jason T.
Job Details: 04/05/2023
"Cx complaint, freezer door dented, installed new feeezer door, dented of the top right corner, pics on SD. Re-ordering freezer door for the return visit, inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordering 1 W11593330 (FREEZER-DOOR)"
We serviced a
MAYTAG WASHER
Model Mvwb835dw4
Near Little River, SC 29566
Paul F.
Job Details: 04/05/2023
Installed new part all check ok. collected labor
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Richmond, VA 23227
Joseph D.
Job Details: 04/05/2023
Customer complaint unit rattling confirmed complaint found loose back panel and calibrated unit to proper temp settings unit not working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23464
Branden R.
Job Details: 04/05/2023
cx complaint error codes f1e2 and f2e2 tryed to cycle power to unit to reset unit and error codes steady pop up and unable to test unit cause of error f2e2 No response from UIohmed out all components and everything checked good other then the UI and control will use main control on return. main control has proper vac going to it and sending but nothing is responding . also ordering gasket cx stated unit was leaking a small amount on the right side but unable to test it with error codes present .; ordering 1 W11368911 (UI control) and 1 W11498831 (gasket)
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Pawleys Island, SC 29585
Jason T.
Job Details: 04/05/2023
"Cx complaint, freezer door scrached-dented, pics on SD, cosmetic warranty within 30 days, ordering freezer door, direct ship to the cx, allow-6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once door is received, cx agreed.; ordering 1 W11436967 (FREEZER DOOR) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Lewes, DE 19958
Michael E.
Job Details: 04/05/2023
"0.83 amp draw, no frost on evap and evap not cool. Thermistors are reading at 2.7 kolms at 74 degrees for defrost and 3 kolms for RC. Called WPTL. Unit leaked refridgerant. CX would need coupler W11506635, drier WPW10143759, compressor W11125124 and evap W11507067, SS tech and 3 count per quote. Saved quote. CX did not approve repair at this time. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Bristow, VA 20136
Richard B.
Job Details: 04/05/2023
"CX complaint. Washer not working. Orior diagnosis found unit needs a lid due to being broken , Installed lid using existing bolts and hinges. Working as deisgned. . started a cycle, Units lid locked and started a cycle. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Dayton, MD 21036
Robert L.
Job Details: 04/05/2023
"installed new console and control, found broken wire at control was able to repair intead of replacing harness, new inner door sent was damaged, once unit wqs but back in adjusted and tightend screws on micro door and now cosing properly, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Baltimore, MD 21214
Alexander D.
Job Details: 04/05/2023
"arrived to replace control, encoder and hmi harness. control and harness were supposed to be shipped to cx but cx only received harness. double checked my bin and i don't have the control. called office to see if its still on the way but they cant tell. advised cx the control should still be on the way but im reordering it in case it got lost in shipping and to call office when it arrives. also recommended calling cx service to see if they can do anything to help cx out since they've been waiting since january. cx understands; ordering 1 W11513246 (control(REORDER)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Leesburg, VA 20175
Ricky E.
Job Details: 04/05/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Elkridge, MD 21075
Israel R.
Job Details: 04/05/2023
Customer complaint unit is not amking ice and the harness on the ice maker is broken. I tried to see if i can fix it. The wires came out and cannot be fixed the only way to get that harness is to get the hole ice maker. Unit needs new ice maker collected payment for parts and service. on po 671700. Call customer when part is available. owes 110.; ordering 1 W10898289 (ice maker) and 1 look (look)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Manassas, VA 20109
Richard B.
Job Details: 04/05/2023
"CX complaint. No oven cooking, Prior diagnosus found unit needs bake harness and eement . Installed and started a bake cycle at 11.44. 350 was reached at 12.00 taking 16 minuets , Slightly out of range but several pieces of bakeware were stored in oven so that lengthened preheat time. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/05/2023
"returned same day, installed Fc door per previous, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Milton, DE 19968
Michael E.
Job Details: 04/05/2023
"Upon arrival i found the new tub was damaged in shipping. I documented this in pics. Reordering tub. Cannot reschedule due to direct to CX shipping, 2 count needed; ordering 1 W11409865 (tub reorder)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23235
Thomas B.
Job Details: 04/05/2023
Checked over no stored errors tested appears to be operating properly
We serviced a
MAYTAG WASHER
Model WFW5605MW0
Near Lewes, DE 19958
Michael E.
Job Details: 04/05/2023
helped BD; saved ticket
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23235
Thomas B.
Job Details: 04/05/2023
Checked over no stored error codes unit appears to operate normally passed tests
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Baltimore, MD 21218
Dustin F.
Job Details: 04/05/2023
"CX complaint: unit not drainingInspected unit, confirmed Complaint Via Test cycle. found units drain pump having issues draining. found drain house 90 degrees comming out of unit kinked. unkinked hose and ran another test cycle. unit now working as intended.; ordering 1 look (look)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
Zachery R.
Job Details: 04/05/2023
"cx complaint unit making loud noise during spin cycle, verified issue, come find defective gearcase, oil leaking from bearings. ordering all parts needed to complete repair. 2COUNT; ordering 1 285565 (agitator) and 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 04/05/2023
cx compalint the unit is not turning on. checked unit and it had proper voltage. found corrosion at the ui. replaced control and ui. unit came on and is running as designed. ordering ui panel since the adhesive is not stuck all the way on some spots allowing water to get behind panel and on to the ui. ordering to prevent issue from reoccuring. will; ordering 1 W11413965 (ui panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZO
Near Prince George, VA 23875
Zachery R.
Job Details: 04/05/2023
"cx complaint unit leaking. checked unit. could not duplicate leak, ordering sump and pump to complete repair.; ordering 1 WPW10455268 (sump and seal assem)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Arlington, VA 22201
Emmanuel R.
Job Details: 04/05/2023
"Replaced all 12 LED, led lighting concerns - w11606409 - special project s84638 - pre-id w11632139 x4�led. Unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsville, VA 23111
Orbie
Job Details: 04/05/2023
checked unit found slipping cam causing noise. replaced cam from VS. unit working as designed.; ordering 1 W10721967 (drive pulley/OAVS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Mount Joy, PA 17552
Drew B.
Job Details: 04/05/2023
cx complaint that unit is not cooling @ times and not making ice regularly.. and also will @times flash PO.. ON THE ui. When arrived since monday the cx said its been working as normal. they had work last week on the control board and and still had same issue when arrived test all fan operations and ice maker in test 57/45 and 36 all past no issues finding the fc evap is not running on the 03 on any step with the fc fan working.. and needes W11249952 in stock cx paid for service and calling wp for part auth they had this replaced 2 years ago already. await to hear back with auth or payment further for repair. ; ordering 1 W11249952 (fc fan motor 8@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Chester, VA 23831
Chris B.
Job Details: 04/05/2023
could not locate unit spoke with shipping and receiving stated unit is gone
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax, VA 22033
Jason A.
Job Details: 04/05/2023
CX complaint FRIDGE door indicator stays on. Replaced LEFT RC door & gasket. Leaned unit back to assist closing. Door open indicator works properly. CX will put door in recycle pickup > JJ
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ
Near Chesterfield, VA 23832
Chris B.
Job Details: 04/05/2023
cx comp unit is dented and will not heat insp unit found top dented and covers insp unit internals not internals all inline \' cabinet damge; ordering 1 W11446916 (cover) and 1 W11295401 (bottom panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Fairfax, VA 22030
Jason A.
Job Details: 04/05/2023
Arrived at unit & maintenance moved FRIDGE to another unoccupied unit & it has now been cooling for almost 1 week
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ
Near Chester, VA 23831
Chris B.
Job Details: 04/05/2023
cx comp unit does not work spoke with shipping as receiving stated no way to connect water to unit to test did find gap in tub on bottom seem unit will need tub; ordering 1 W11409866 (tub)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Manassas, VA 20109
Richard B.
Job Details: 04/05/2023
"CX complaint, Dishwasher beeping. Inspected unit and found unit off, Cycled breaker and unit powered on . Found heater needs changing due to gold colored bushings and possibal failure leak. . Installed new updated heater and ran a test wash after installing high loop to prevent backfeeding into unit. CX could not provide purchace reciept. Charged 120 service call . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Prince George, VA 23875
Zachery R.
Job Details: 04/05/2023
"cx complaint unit not working. checked unit, come to find wires not seated to tco, seated wires to tco, tested, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near Washington, DC 20036
Brian F.
Job Details: 04/05/2023
"Installed new recirculation pump. Entered diagnostic mode, all components are now functioning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ
Near Chester, VA 23831
Chris B.
Job Details: 04/05/2023
cx comp unit leaks insp unit conf cx comp found dent in tub unit will need tub; ordering 1 W11409866 (tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Berryville, VA 22611
Ezra M.
Job Details: 04/05/2023
"buildup in unit. verified no error codes. ran water at sink. got warm, but not hot, less than 100 degrees. ran diag cycle on unit. no errors, verified heater working properly. advised cust to contact plumber about low water temps at sink. discussed detergent and cleaning. called safety, spoke with Eric. "
We serviced a
WHIRLPOOL WASHER
Model WED8127LC1
Near Prince George, VA 23875
Zachery R.
Job Details: 04/05/2023
"cx complaint loud operation, checked unit, come to find side drum rubbing against side panel. adjusted side panel, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model kuds30ixwh8
Near Abingdon, MD 21009
Neil H.
Job Details: 04/05/2023
REPLACED THE ADJUSTERS UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Chesterfield, VA 23832
Chris B.
Job Details: 04/05/2023
spoke with manger no way to test unit inspected unit as much as possible drain hoses valves and tub no indication of leaks lowes manager stated they will be working out an area for testing of units
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Chesterfield, VA 23832
Chris B.
Job Details: 04/05/2023
no way to test unit without drain hose and inlet line and clamps also lowes manager stated no way to test units that need water for testing; ordering 1 W11414944 (drain hose) and 1 W11545578 (clamp) and 1 WP285655 (clamp) and 1 W11614117 (hose) and 1 W11596052 (clamp) and 1 W10783615 (clamp)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23294
Thomas B.
Job Details: 04/05/2023
Unit is not filling ordering the water valve assy ; ordering 1 W11175771 (valve-inlt)
We serviced a
JENNAIR OVEN
Model JJW3830DP01
Near Potomac, MD 20854
Roberto I.
Job Details: 04/05/2023
Replaced control board and fuse. Ran a 350F bake cycle on both ovens. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Newport News, VA 23606
Justin W.
Job Details: 04/05/2023
cx complaint fc not cooling. checked unit to find control sending unit into defrost when not needed. ordering control and thermistor to complete.; ordering 1 W11562259 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Fairfax, VA 22030
Jason A.
Job Details: 04/05/2023
CX complaint DRYER noise. Sounds like metal rubbing. Opened unit to remove drum & inspect rollers & felt seal. Noise comes from idler & spring > JJReturning tech: See Sdpics.2nd Tech not needed. Loosen drain pipe at pan & rotate to clear. Stack can slide to the side or back to remove top cover & strip down the front sections. Grease spring & idler bolt; ordering 1 WP99003172 (silicone l) and 1 W10837240 (idler pulley) and 1 WPW10446781 (idler spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23294
Thomas B.
Job Details: 04/05/2023
Cx complaint unit is not cooling ordering start device and control; ordering 1 WPW10662129 (capacitor) and 1 W11547180 (Start device) and 1 W11566851 (Control board)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Great Falls, VA 22066
Jason A.
Job Details: 04/05/2023
CX complaint RANGE LEFT OVEN smokes when in use. L & R ovens difficult to start. LEFT oven door doesn't close properly. Found heavy grease buildup on convect cover & element. Glass broil also covered.F9E0 F3E0 F2E0 F10??? errors. Preheat to 350F. Called safety: Parts OOS > JJ; ordering 1 W11317945 (Apl Mgr EXTENS) and 1 W11317944 (AplMgr) and 2 W11492266 (User interface - 2 needed)s and 1 W11210530 (elmnt-brol) and 1 W11232487 (baffl-conv) and 2 W11320150 (conv fan blades - 2 needed)s and 1 W10116434 (element convect) and 1 W11643896 (18' HINGE LEFT) and 1 W11643900 (18' HINGE RT)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WGE745C0FS01
Near Richmond, VA 23227
Thomas B.
Job Details: 04/05/2023
Replaced door glass unable to use old screws for handle ordering handle screws and washers; ordering 2 WPW10317886 (screw)s and 2 7109P084-60 (washer)s
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Dover, PA 17315
Bernard M.
Job Details: 04/05/2023
"Replaced pulley, ran normal cycle and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Richmond, VA 23220
Orbie
Job Details: 04/05/2023
unable to test unit but see no signs of water remnants on the cabin at all.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Christian C.
Job Details: 04/05/2023
Installed control. Set Temps to recommend.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23231
Orbie
Job Details: 04/05/2023
unable to test unit due to not having the correct 240v plug for a drier and no plugs to adapt to.
We serviced a
WHIRLPOOL WASHER
Model Wtw8500dc4
Near Clarksville, MD 21029
Israel R.
Job Details: 04/05/2023
Customer complaint unit was the unit stopped in the midldle of the cycle and lights flashing. She tried to cancelled and did not work so she unplugged it. I plugged unit is and the unit started draining and after i ranntest found F5E1 error lid lock issue lid is up. I ran test a bunch of times quick wash nothing the unit is very loud when agitating. I looked under and the unit is leaking oil it could be the unit is shorting with the oil or we need a lid lock. Could not replicate the issue quoted for lid lock gearcase and slider. collected 120; ordering 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Charlottesville, VA 22911
Eric F.
Job Details: 04/05/2023
"Confirmed cx complaint unit beeping constantly, UI non responsive to 'down temp' button, can turn temps up but not back down. Ordering control/UI assembley.; ordering 1 W11599662 (control panel assembley)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near ,
Robert L.
Job Details: 04/05/2023
"installed motor and capacitor, recalibrated and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details: 04/05/2023
cx complaint unit has F9E1 error code. verified cx complaint. found broken wire at drain pump. performed a temp fix to get pump working. advised cx fix is temp and cannot guarantee it will last and that the $120 is good for 30 days. cx paid $120 quoted cx for full repair but denied for now. if call back cx needs (W11568984) harness. completing job unless cx calls back
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Laurel, MD 20707
Israel R.
Job Details: 04/05/2023
Installad new bushing and the unit is not leaking anymore. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Norfolk, VA 23502
Branden R.
Job Details: 04/05/2023
"came out to replace parts on unit , disassembled and replace all parts for repair . tested and unit is now running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22601
Danny R.
Job Details: 04/05/2023
found line one conection was loose and not send power to heater adjusted harness now heats fine cx will clear vents as well
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Georgetown, DE 19947
Michael E.
Job Details: 04/05/2023
"CX complaint: squealing sound. Tested and verified complaint. I found ity was the pulkley wheel not turning,. Replaced pulley wheel, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 04/05/2023
"Cx complaint, unit continues to beep, water on the floor, found drain pan overflowing with water, error codes : 9-2 drain failure 8-2 float switch, removed the water, tested all circuits, found loose wire at the float switch, backed out at the connection, removed and repaired the wire, verified float switch operation. Advised cx to have the drain hose re-installed, used zip ties to hold the hose in place to allow the unit to drain, cx agreed. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Virginia Beach, VA 23462
Branden R.
Job Details: 04/05/2023
"cx complaint unit DOA , cx under impresison unit has warrenty for parts . advised cx that i don't see any type of warrenty and service of 120 not including parts or labor will be due today cx refused service at this time stating they will reach out to wp for help"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Stafford, VA 22556
Tanner B.
Job Details: 04/05/2023
"Installed new gearacse , clutch and tub-ring .. Tested unit .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Newport News, VA 23606
Justin W.
Job Details: 04/05/2023
replaced parts ordered tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 04/05/2023
cx complaint the unit is not spinning out slothes still. unit has had gearcase replaced within 2 months. checked unit and it sounds great throughout the test cycle mechanically. no issues with gearcase. when in manual high spin with no clothing the unit is rocking back and forth pretty excessively. unit is level all the way around. that leaves the suspension rods as the issue. ordeirng new suspension rod kit. will return tomorrow since the cx is upset that the unit is still not fixed. do all suspension rods since it is not obvious which one is defectivve.; ordering 1 W11130362 (suspension rods)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Charles Town, WV 25414
Ken M.
Job Details: 04/05/2023
Customer complaint is that the unit is making a knocking noise. Drum turned by hand and found that the blower wheel continues to turn after the drum has stopped. Inspection of the blower wheel found the hub for the blower wheel has separate. Ordering motor and blower wheel.; ordering 1 WP697772 (blower wheel) and 1 W11549461 (motor)
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 04/05/2023
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dagsboro, DE 19939
Michael E.
Job Details: 04/05/2023
"CX complaint: door not unlocking. Tested unit but failed to verify that complaint. F8E1 for long fill/no fill. I found an extra seal in the connection point of the water supply for cold which was small and went into the inlet valve connection.. I cleared the extra seal, tested unit and it is now working properly. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Wellsville, PA 17365
Bernard M.
Job Details: 04/05/2023
"Cx complaint unit won't complete cycles. Entered diag and found several error codes. F8E1,F5E2 and F7E5. Ran test cycle and unit had slow fill when filling. Unit was able to complete test but had hesistation when shifting from agitation to spin. Ordering parts which were in stock, set return for 4/12. Office will contact cx with time frame.; ordering 1 W11481722 (actuator) and 1 W11608056 (control) and 1 W11038689 (inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Virginia Beach, VA 23452
Branden R.
Job Details: 04/05/2023
"cx complaint display not working , checked unit and found all major components checked good , found display blank but you can still run unit but screen stays blank . unit will need new ui for repair . all major components ohmed in range for unit . main control has proper vac and sending out proper communication to all components UI just blank with proper vdc to it . order new UI for repair .; ordering 1 W11478524 (UI)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Abingdon, MD 21009
Neil H.
Job Details: 04/05/2023
REPLACED THE GEARCASE AND CAM RECALB WASHER CHECKED GOOD
We serviced a
WHIRLPOOL OVEN
Model ksdb900ess2
Near Charlottesville, VA 22903
Eric F.
Job Details: 04/05/2023
"Confirmed cx complaint unit not preheating fast enough, stalling at 310 on preheat. Tested oven, found oven sensor reading oven at 90 degrees and bottom oven at 70 degrees. Oven preheats to 310 in about 12 minutes nearly stops heating after that. Cx states they have not used the unit at all today, disparity should not be so high between top and bottom oven sensors. Quoted cx for control and temp sensor, cx paid in full.; ordering 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bethesda, MD 20814
Roberto I.
Job Details: 04/05/2023
"Replaced part, ice maker filled ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23452
Branden R.
Job Details: 04/05/2023
came out and replaced door along with led tested ice maker and advised to give it 24 hours to start dropping ice unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Louisa, VA 23093
Eric F.
Job Details: 04/05/2023
"Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating, unit not filling properly. Ordering cold water valve.; ordering 1 W11316256 (cold water valve)"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Virginia Beach, VA 23464
Austin D.
Job Details: 04/05/2023
came out to replace the fan motor. after replacing the motor found that both the new and old motor shafts are hitting the cabinet. this is casuing a lot of excess noise and there is no way for me to adjsut the fan motor to not hit the cabinet. called techline to document my diagnosis. was told that the unit is unrepairable due to the hole being cut wrong in cabinet.
We serviced a
JENNAIR MICROWAVE
Model JMV8208WS1
Near Washington, DC 20005
Brian F.
Job Details: 04/05/2023
"Installed new vent cover, cx tested. Unit is now working properly."
We serviced a
WHIRLPOOL COOKTOP
Model GFE461LVQ
Near Bunker Hill, WV 25413
Danny R.
Job Details: 04/05/2023
unit will need control relay sticking on with the broil cx will think over repair; ordering 1 WPW10308315 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Arlington, VA 22201
Emmanuel R.
Job Details: 04/05/2023
", Left door damaged only. Spoke with managment and advised him we have a mix up with these unit. Sent him the model#ser# to call whirlpool have them send a new ticket with new info over and we can order the door. This ticket has the wrong mod/ser#, no doors onsite.; ordering 1 looklook"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Inwood, WV 25428
Danny R.
Job Details: 04/05/2023
cx stated rack falled off found adjusted are broken replaced with kit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/05/2023
"installed ice maker per previous, prior to temp in FC 20 RC 37, ice box 12, T58 thermisotr 01 cold enough to harvest, and bin half full and ice in mold of ice maker, if cx calls back temperatur issue, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWT00
Near Newport News, VA 23608
Justin W.
Job Details: 04/05/2023
cx complaint water leaking from ice maker fill tube. checked to find water slightly turned on. turned water off completely. kinked hose and taped in 3 locations. removed ice maker from fc for cx. tested unit working as designed and no water getting to door now per cx request. cx pif 120$
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Lebanon, PA 17046
Fred G.
Job Details: 04/05/2023
"i was able to access unit and replace the control, harness and vent fan as per previous tech. called TL informed them of what's going on. TL said units vent fan will run up to 4 hours past the finished cycle. only way to stop it is to either open the door and hit cancel or turn off pro dry extended. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 04/05/2023
needs filter head to stop leaking; ordering 1 W11346622 (filter head) and 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near North Potomac, MD 20878
Justin S.
Job Details: 04/05/2023
replaced the sump and ran diagnostics. the unit is filling washing draining good. no error codes or leaks. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model WDF330PAHS5
Near Myrtle Beach, SC 29577
Rolf K.
Job Details: 04/05/2023
"Cx states not washing found bad control and pump motor, Ordering pump and mptor W11025157 and control W11087226; ordering 1 W11025157 (dishwasher pump and motor) and 1 W11087226 (control board dishwasher)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20002
Brian F.
Job Details: 04/05/2023
"Installed new belt switch, reassembled unit, tested, unit is now starting and running properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Conway, SC 29526
Rolf K.
Job Details: 04/05/2023
cx states another company came and fixed waher. Came at appointment time and another company had already been there
We serviced a
JENN-AIR RANGE
Model JIC4430XS00
Near New Castle, DE 19720
Frederick R.
Job Details: 04/05/2023
"Replaced the module fro unit per prior request from WPTL. Unit will not even go into programming mode once you get to CO. Just flashes IF. Attempted 8 timesSpoke to Nate at WPTL. Nate had me adjust the springs on UI and try to get into mode but was unsuccessful, He wants UI replaced. Put cooktop back together and ordering part. 8 in stock at tribles. Reschedule for saturday 4/8/23 am; ordering 1 WPW10396615 (display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Conway, SC 29526
Rolf K.
Job Details: 04/05/2023
Installed new door. Door different shade of stainless but right part number. Other replacement door had bad filltube heater and was dented. Ordering fridge door so doors match.Ordering 1 stainless fridge door LW10912110; ordering 1 LW10912110 (fridge door stainless)