We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elkton, MD 21921
Alexander W.
Job Details:
07/18/2022
"Cx stated unit not draining inspected tested and verified cx complaint. Found F9E1, FAE2 and F8E1 error codes cleared codes and tested drain pump , its getting proper voltage but pump motor not on and not helping drain pump. Found sump defective ordering sump assembly, harness and control just in case. Cannot reschedule at this time due to SO parts. ; ordrng 1 W11416363 (Sump assembly) and 1 W11344507 (Harness) and 1 W11410063 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, MD 20646
Robert A.
Job Details:
07/18/2022
"Cx complaint that the unit still has no ice being made. I inspected the unit and confirmed the complaint. The temps are good, ice has built up again in the ice box. I removed the ice and diagnosed again. I found heavy corrosion on all connectors connected to the IM, I also found the test button is stuck pressed in causing a constant harvest cycle. I called techline to document the issue. They had me run test 18 and concluded that the unit needs a new IM and ice box harness to resolve the issue because of the damage the overflowing water has done. I'm ordering the parts for the return visit. I left the cx with a quote for the repair.sr7734052285; ordrng 1 W10249475 (IM harness 61.24) and 1 W10884855 (switch 51.86)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details:
07/18/2022
"Installed parts, tested unit, issue persists. Called techline, techline advised to check door closure, unit has known installation issues that can result in door not closing properly. Confirmed door not closing fully on right side, confirmed that installation is not symmetrically flush, unit is not able to consistently pull door closed. Adjusted installation, unit closes properly now."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbridge, VA 22193
Robert W.
Job Details:
07/18/2022
CX complaint is the unit is making noise. Inspected unit and found the washplate loose tighten and tested unit is working properly.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Lebanon, PA 17042
Justin L.
Job Details:
07/18/2022
cx complaint unit displaying F1E0 . Was able to access unit and verify error code. Verified model and serial and during testing found cx to have an infestation that will need addressed before proceeding. Cx will need to provide a receipt of extermination and after they provide proof office will need to reschedule to replace control; ordrng 1 W11536794 (control)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Leonardtown, MD 20650
Shane B.
Job Details:
07/18/2022
"installed both parts and restored power. all buttons work, display is correct. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Carl A.
Job Details:
07/18/2022
"installed permagum as instructed,cx not happy with the way it was repairs and told tech that they were going to call whirlpool,tested unit works as designed ,did notice ffc door buldgeing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model SBD20NE
Near Bethesda, MD 20814
Roberto I.
Job Details:
07/18/2022
"Replaced icemaker, it cycled and filled immediately. Collected $110"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near ,
Alexander W.
Job Details:
07/18/2022
Cx stated unit is takes to long to make ice and ice maker seems to not work. Inspected tested and verified cx complaint found while putting ice maker in test cycle inlet valve barely sending any water up inspected full tube and full tube is clear of any ice build up ordering valve cannot reached at this time due to SO part. ; ordrng 1 W11546685 (Valve)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Hagerstown, MD 21740
Danny R.
Job Details:
07/18/2022
imnstalled parts checkok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23606
Carl A.
Job Details:
07/18/2022
"cx complaint of unit leaking water,checked unit to find tub to be cracked from manufacture installing shipping bolts in bent,so cx trired to removed them to find tub cracked ordering parts needed for repairs; ordrng 4 W11316766 (Shock Absorber)s and 1 W11287253 (Assembly, Tub And Drum) and 1 W11458345 (Pump) and 2 labors and 1 W11491750 (PANEL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details:
07/18/2022
Cx compaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be stuck mid cycle and not responding when jumped. Replaced IM from pre ID and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elkridge, MD 21075
Neil H.
Job Details:
07/18/2022
"cx complaint poor cooling in the rc and fc found the fc evap covered in frost unit will need to be thawed out 2 count thermistor,clip,control and harness back wall needs to be rmoved thawed and parts installed and unit put back together.; ordrng 1 W11545823 (HARNSWIRE) and 1 W11449482 (Whirlpool Refrigerator Control Board) and 1 W11437914 (r thermistor clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Wilmington, DE 19803
Taylor F.
Job Details:
07/18/2022
Cx complaint is unit making a loud grinding noise and not spinning out. Tested inspected and verifed complaint. Was able to get the lid lock to work enough to test the unit and found the hub and gearacase to be defective. Quoted cx for total repair and cx is not going through with the repair at this time. Called the office and refunded the cx 138.12 for the part and shipping. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Saint Michaels, MD 21663
Jonathon C.
Job Details:
07/18/2022
"cx complaint, unit randomly stops cooling and says PO on UI. tested unit, unable to verifiy complaint. attempted to force failure buy running every test the unit has. all passed. im ordering a power supply board as it seems to be a common cause for this specific issue. unable to resched due to contract.; ordrng 1 W10830278 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model GR440LXLP0
Near Midlothian, VA 23112
John P.
Job Details:
07/18/2022
Installed element tested working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newport News, VA 23608
Carl A.
Job Details:
07/18/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Christian C.
Job Details:
07/18/2022
Installed friction sleeves. Tested door. Door does not drop without resistance. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Elkridge, MD 21075
Justin S.
Job Details:
07/18/2022
replaced the door gasket and tested. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23228
Joseph D.
Job Details:
07/18/2022
"cx complaint of unit not functioning. confirmed complaint, unit with 'motor unable to reach target rpm' error. found basket unable to spin or agitate. unpon inpsection found capacitor bulged and failed, oil leaking from capacitor, unable to start drive motor. must replace please.; ordrng 1 W11395618 (cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near La Plata, MD 20646
Justin S.
Job Details:
07/18/2022
the door switch is spray foamed into position. only pulling small peices of the switch off at a time. called tech support and spoke with a drew. unit cannot be repaired
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Manassas, VA 20111
Demonte S.
Job Details:
07/18/2022
Installed the Door Seal. Unit is working as Designed. Cx paid for the Labor by Card. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
07/18/2022
"cx complaint units fc gasket is not sealing. inspected unit and found top right side of gasket was not sealing, also found rc was not cooling due to frost build up on evap. removed evap cover and defrosted evap. heat fc door gasket up to get door to seal. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Richmond, VA 23228
Joseph D.
Job Details:
07/18/2022
"cx complaint that unit is jumping around, confirmed complaint fourd tub rubbing interior wall, replaced suspension and unit spinning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Finksburg, MD 21048
Brian R.
Job Details:
07/18/2022
cx complaint is rack is falling on one side and roller blew out. checked unit and unit will need adjusters replaced. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
KITCHENAID HOOD
Model KVWB406DSS3
Near Ashburn, VA 20148
Carl R.
Job Details:
07/18/2022
Hood not operating..had cx check power at the circuit breaker. Unit is working properly. No parts needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Poquoson, VA 23662
Lucas R.
Job Details:
07/18/2022
"cx complaint unit not starting, checked unit found start button on panel making intermittent contact to u.i.; ordrng 1 W11116422 (panel-cntl) and 1 W11368911 (u.i)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details:
07/18/2022
"I installed the ordered part (thermistor clip) and tested the unit for the cx. I stand corrected I was wrong, the advice from WP techline to correctly position the thermistor on the rubber portion rather than directly on the evap tubing resolved the issue. Therefore the initial issues were the defrost connector seperated and incorrect position of the thermistor. The IM was in the off position so I turned it on as well. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Tappahannock, VA 22560
Lucas R.
Job Details:
07/18/2022
"replaced compressor, and drier, control, fc and rc thermistors, vaccumed to -30'hg, vacuume held fotr 20 min. charged low pressure at -5 psi, amp draw .8 amps on compressor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mechanicsville, MD 20659
Robert A.
Job Details:
07/18/2022
"I came to install the ordered parts. The control board is not the right one for this model washer. I layout of the connectors are fine, but the two screws and protruded edge that hold the control in place are not the same as the original. As a result the only thing holding the control in place is the control knob. I replaced the harness anyway just to see if it resolve the issue. It did not, same result. The new control will finish the job. I'm ordering another control for the return visit.; ordrng 1 W11608058 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Baltimore, MD 21229
Neil H.
Job Details:
07/18/2022
the model and serial number is missing nobody knows where it is so i can't verify the unit so explained to them i can't tell if that's the unit or not they need to call lowes or whirlpool; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Mechanicsville, MD 20659
Robert A.
Job Details:
07/18/2022
"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found a f2e1 error code, I cleared the code and ran a service cycle. All components passed with no issues. I ran manual test of the water valves, they worked fine as well. I started a normal cycle to see if water was entering the unit, water entered the unit and the cycle continued. I showed the cx the use & care guide (page 4) information about the water level washing for units with a washplate are differnet from those with agitators. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Catonsville, MD 21228
Neil H.
Job Details:
07/18/2022
cx complaint the water level sensing found no errors recalb. washer and tested and checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Timonium, MD 21093
Shane M.
Job Details:
07/18/2022
cx complaint the unit is freezing items in RC. found damper contol pushed out of location. added sealer & replaced damper is correct spot. unit working properly.
We serviced a
JENNAIR OVEN
Model W30400P
Near Baltimore, MD 21231
Neil H.
Job Details:
07/18/2022
replaced both hinges unit checked good door opening and closing smooth.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashland, VA 23005
Gill G.
Job Details:
07/18/2022
cx complaint: unit is leaking during spin. no stored fault codes. inspeced unit and found unit is not level. leveled unit. inspected fabric softner area for obstructions or damage. checked tub ring. tested for leaks. no leaks found at this time. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE500EBS11
Near New Oxford, PA 17350
Andrew S.
Job Details:
07/18/2022
Cx complaint is that the unit will intemittently in the middle of a bake stop and ask to adjust the temp. cx also stated that the microwave will stop in cycles and state that the door needs shut. I found that the top Left corner of door frame was warped. I called TL and spoke with JR. He asked for pictures of the gap. I supplied the documentation. Unit was then deemed unrepairable.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fairfax, VA 22030
Christian C.
Job Details:
07/18/2022
Cx complaint of a clanking noise. Inspected unit no errors. Put 4 wet towels to test unit. Found drum grinding on right panel at certain angles. Right panel does not appear deformed. Ordering W10541657-drum. Please ship to cx oversized part. Informed cx to call once they recieve and inspect the part.; ordrng 1 W10541657 (drum)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Sykesville, MD 21784
Brian R.
Job Details:
07/18/2022
cx complaint is unit does not make ice unless its on max ice and ice is all frozen together and large pieces. took temp readings in unit of 10 in Freezer and 19 through ice maker and fan not hitting high speed. saw ice 3-5 pieces together as very high spots and ice froze around ice bin. will order updated parts as well as parts needed and office to schedule.; ordrng 1 W11578046 (UI Black) and 1 W10846539 (Fan motor) and 1 W11482383 (Valve) and 1 W11224256 (Control) and 1 W11579560 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Arlington, VA 22204
Dustin F.
Job Details:
07/18/2022
"CX complaint: no water line connected, fridge loudUpon arrival, CX presented me with a video of what sounded like the compressor, and a water line she wanted installed.Inspected unit, found No water line behind the unit, as well as no ice maker inside the freezer. Informed CX she could get an ice maker to install through whirlpool after she had someone licensed run her a water line for her fridge. ipected unit, found all thermistors in range, condensor fan and compressor opperating as intended. NO out of the ordinary noises heard at this time. CX will contact WP if she has any other issues."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW
Near Reinholds, PA 17569
Marc M.
Job Details:
07/18/2022
cx complaint cooling concerns. cx stated that he found the unit creeping to the 30's in strictly the upper portion of the unit where as the bottom half of the unit was running at 10 degrees. checked and upon visit today found that the evap had a perfect frost pattern and all temps were as expected. unit may have experienced a defrost failure but has only been plugged in now for about 2 days so if the thermistor/defrost cycle has failed it will take more time to develop. instructed cx to continue to monitor and call back in if the issue persists.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Berlin, MD 21811
Michael E.
Job Details:
07/18/2022
CX complaint: food taking longer to cook. I tested the temps and they are correct...4 degrees over what temp sensor shows. Unit is working properly. Job is complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21702
Ricky E.
Job Details:
07/18/2022
customer stated that the unit tt motor wasnt turning.. verified issue and fnd burnt connections at the tt motor and no power to the motor.. the un it will need the motor and control; ordrng 1 W10642989 (motor-turn) and 1 w11342846 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22408
Thomas B.
Job Details:
07/18/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHB
Near Sinking Spring, PA 19608
Marc M.
Job Details:
07/18/2022
cx complaint unit not draininig tub at end of cycle. inspected unit and found that the drain cycle does activate when selected. drain pump runs and no items are blocking the pump from rotating the impellor. found no standing water in tub upon arrival so began 'normal' cycle and drained prematurely to test drain. found drain pump would then intermitently not rotate. removed panel to check again and found that the the harness feeding the pump was loose and not consistently sending voltage to the pump. fully inserted harness and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near King William, VA 23086
Gill G.
Job Details:
07/18/2022
verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near King William, VA 23086
Gill G.
Job Details:
07/18/2022
verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Gordonsville, VA 22942
Eric F.
Job Details:
07/18/2022
"Installed motor and capacitor, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Port Republic, MD 20676
Shane B.
Job Details:
07/18/2022
"complaint is the ice in the bin freezing together and the water dispensor not working properly. when i arrived unit was set to 36/-5. prob shows 34/-5. ice box fan is running. gaskets on the side of the door have a lot of frost on them. water dispensor is slow even with filter removed. called techline with my findings, they advised replacing door gasket and air duct gaskets. they said water flow issue most likely is one of the valves. marking both for use on return. schedule when apporoved and parts are available. SR#7734129608.; ordrng 2 W10834282 (retainer)s and 2 W10917313 (gasket-dor)s and 2 W11227369 (gasket)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, PA 17078
Justin L.
Job Details:
07/18/2022
As per previous tech was able to access unit and verify temperatures. Unit has temps of 38F in RC and 0F in the FC and a good frost patter with the fan working. As of now unit operating as designed no further work needed. Cx will continue to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Pikesville, MD 21208
Keith H.
Job Details:
07/18/2022
cx complaint is unit not cooling inpsected unit and found ice buildup at bttom of freezer and cx is unbale to close freezer door i cleared ice and drain tube and door is closing. we called landlord to collect payment and he says he has to find a credit card and he has to call back
We serviced a
KITCHENAID RANGE
Model KFGG500EWH4
Near Waynesboro, PA 17268
Andrew S.
Job Details:
07/18/2022
Cx complaint is that the unit is not holding temp. It is reading 30 degrees less than its set per an over thermometer. I ran the temp calibration and found that it is averaging 339.5 Degrees when set at 350. I found that a previous company had the offset set to 15 degrees. I call TL and spoke with Austin. I informed him of my findings and he recommended setting the offset up another 10 degrees. I set the offset up. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Leesburg, VA 20175
Carl R.
Job Details:
07/18/2022
"The freezer isn't cooling enough and food kept inside kept on melting. Inspected unit, found frost on lower bottom of evap. And found thermistor in wrong location. Replaced thermistor and put in correct position. Lower left corner of door is not sealing, used heat gun to treat door gasket. Door gasket not sealing like it should. Ordering new door; ordrng 1 W10746780 (Door)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Middletown, PA 17057
Justin L.
Job Details:
07/18/2022
As per previous tech was able to access unit and replace cutting Grid. Was then able to watch unit rinse and start making ice. Unit now operating as designed no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Reston, VA 20191
Carl R.
Job Details:
07/18/2022
"Not Cooling - Top Freezer Refrigerator - Prior 30. Refrigerator door gasket is not holding properly. Seams to be allowing air in the refrigerator which is causing the freezer to frost over, and freezer tower is needed due to gaskets allowing more air in freezer, causing the frost to build. Needs tower, and refrigerator door.; ordrng 1 LW10599404 (Door) and 1 WP2254360 (Seal) and 1 W11126274 (Tower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW4
Near Williamsport, MD 21795
Danny R.
Job Details:
07/18/2022
installedpart checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Felton, PA 17322
Tanner B.
Job Details:
07/18/2022
"Found loose connection on heater, reseated and tested unit. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Tappahannock, VA 22560
Lucas R.
Job Details:
07/18/2022
"replaced control, unable to fully test, no water supply in store."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
07/18/2022
Replaced Pump and harness unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Sykesville, MD 21784
Brian R.
Job Details:
07/18/2022
cx complaint is slow ice but she does get some ice. and a water leak out the top of the unit where control or light she said. ice bin about half full. can gwet water out door. took temp readings of 0 in Freezer and 42 in FF. pulled cover off top to see where leaks coming from. found mullion cold and full of moisture. will order parts needed and office to schedule. ; ordrng 1 W11542654 (Ice Maker) and 1 WPW10384183 (Thermistor) and 1 WPW10624451 (Mullion) and 1 W11035836 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Herndon, VA 20171
Richard B.
Job Details:
07/18/2022
"CX complant. On two occassions washer filled up on its own and almost flooded house. Inspected unit and found door lock error code , Measuerd valve assembly and out of range , Changed valve assembly . Charged accordingly. Collected 381.26 tested machine , No leaks, . RB"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Winchester, VA 22603
Ezra M.
Job Details:
07/18/2022
"installed drum, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/18/2022
Cx denied service due to unit being out of warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near La Plata, MD 20646
Justin S.
Job Details:
07/18/2022
replaced the suspension and tested. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Salisbury, MD 21804
Michael E.
Job Details:
07/18/2022
"CX complaint: F5E3 error code. Tested and verified complaint. ACU unresponsive, only flashes F5. Quoted CX price for latch W10861642, ACU W11130238, and 2 screws WPW10273971. CX decided not to repair. CX paid for sewrvice on CC. Job is complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Hampstead, MD 21074
Brian R.
Job Details:
07/18/2022
cx complaint is unit makes a loud sound when it starts and after a few min it goes away. tested unit and heard sound. unit needs Idler replaced and when units apart we will cleasr out lint and lube rollers.; ordrng 1 W10837240 (Idler Pulley 26.75)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Ocean Pines, MD 21811
Michael E.
Job Details:
07/18/2022
CX complaint: not heating all the way and F3E0 error code. Tested and verified complaint. I could not duplicate the fault. I replaced the ACU and temp sensor. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ04
Near Portsmouth, VA 23701
Zachery R.
Job Details:
07/18/2022
"cx complaint unit not cooling, checked unit, amp draw reading .9 amps, checked temps, fc at 9 degrees, rc at 40 degrees, evap fan is good, thermistor is in range. evap has partial frost pattern, ordering ss components to complete repair. cx extremely rude; ordrng 1 WP2188822 (evaporator) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 876765 (mtg kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near New Bern, NC 28560
Ronnie B.
Job Details:
07/18/2022
"cx complaint of unit freezing food in rc and not dispensing ice. Checked unit and found thermistor reading out of range, damper door not closing, and yoke on auger has chewed threads on auger shaft. ordering parts needed for repair.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor) and 1 WPW10309864 (divider) and 1 W11529245 (ice box fan)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rising Sun, MD 21911
Alexander W.
Job Details:
07/18/2022
Cx stated unit is making loud screeching noise. Tested inspected and verified cx complaint. ; ordrng 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL FREEZER
Model WRT519SZDM06
Near Ocean City, MD 21842
Michael E.
Job Details:
07/18/2022
CX complaint: ice had stopped for few days and then resumed and RC door gasket coming out often. Tested and verified complaint. IM is working properly at this time. I put RC door gasket back in place but did not feel like has a good hold. Ordering RC door gasket W11030683 and marking valve and IM for return visit just in case. Scheduled next visit for 7/25 any time; ordrng 1 W11030683 (gasket-dor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM08
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
07/18/2022
"replaced control and sump with motor, tested, seems as if motor is not turning wash arm, spoke with office was advised job can be scheduled for the 20th with clear door. motor reading 8 ohms with 75 vac while motor is running. power supply is not grounded. called techline, spoke with kurt was advised to tell cx to contact electrician and advise to have unit grounded. cx agreed "
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Dover, PA 17315
Sal R.
Job Details:
07/18/2022
"CX complaint was that the food in the RC was freezing . I was able to access the Evap and found that the unti had just finished a defrost. I tested the thermistor and found it to OHM out at 19,000 ohms. I replaced the thermistor and unit test good. I informed CX to watch the unti and call back in 48hr's if issues continue.; used 1 W10384183 (thermistor) from stock"
We serviced a
JENN-AIR RANGE
Model JES1450DS1
Near Norfolk, VA 23509
Justin W.
Job Details:
07/18/2022
"replaced control, element, and switches. tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/18/2022
Cx complaint of unit tearing clothes. Did confirm and found large chip of enamel sticking out of drum. Will need to return with the drum.; ordrng 1 W10554251 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newport News, VA 23602
Carl A.
Job Details:
07/18/2022
replaced icemaker tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, PA 17202
Andrew S.
Job Details:
07/18/2022
Per previous diag and TL recommendation I quoted the cx for the cost of the evap fan. Cx paid in full. I was then able to access and replace the the evap fan motor with one from VS. I then repowered the unit and found that the unit started devloping a frost pattern and is cooling. Job complete; used 1 W11087438 (Evap fan) from stock
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
07/18/2022
Cx complaint unit is not working properly inspected unit found cx broke off bulb inside socket removed and replaced the bulb cx had supplied found light will not shut off stays on unit will need new control board to fix issue; ordrng 1 W11552018 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Saint Thomas, PA 17252
Andrew S.
Job Details:
07/18/2022
Cx complaint is that the unit is not spinning out clothes. Upon arrival I found an F0E5. I cleared the error code and ran the diag test. I found that when entering the spin cycle the drive hub is just spinning on the shaft and not engaging. I quoted cx for the cost of the repair. Cx paid for the service call parts and shipping and will need to pay the labor on return. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Drive Hub)
We serviced a
KITCHENAID OVEN
Model KEBK101BSS00
Near Bumpass, VA 23024
Thomas B.
Job Details:
07/18/2022
Cx complaint unit is not working properly inspected unit found f6e6 error after replacing the thermal fuse cx states this all happened after a storm ordering the appliance manager to fix issue. Cx paid in full by check 6555; ordrng 1 WPW10317343 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Glen Allen, VA 23059
Joseph D.
Job Details:
07/18/2022
"cx complaint that unit will not power on. confirmed complaint. unit will not power on. found 5-12v dc to console yet console non responsive. according to tech manual, replace ui is required.; ordrng 1 W11297709 (console 1)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Louisa, VA 23093
Thomas B.
Job Details:
07/18/2022
Cx complaint unit is not working properly inspected unit found the water valve filter clogged removed tested the water valve is stuck open ordering new water valve assy; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Manassas, VA 20112
Demonte S.
Job Details:
07/18/2022
Inspected the unit. Found that the cx is saying that the Upper Ice Maker isn't making Ice / Lower Ice Makers is slow at making Ice / Dispenser isn't Dispensing Ice. Checked the Water flow from the Dispenser. Water is Dispensing slowly. I then checked the Water Filter / removed the Water Filter. Tested the Dispenser. Dispenser had good pressure now. I then ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Times Ice Making. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Upper Ice Maker Fill Test. No water is filling the upper Ice Maker. Checked the Water Fill Tube to the Ice Maker. Fill Tube is clogged with Ice. Removed all clogged Ice. Reran Service Test. Ice Maker Filled. ( Advised to the cx that the Water Filter is Defective. Cx will need to replace the Water Filter.) Any questions please check Sd Pictures.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
07/18/2022
Cx complaint unit is not working properly inspected unit removed and replaced the switch tested and inspected for proper use unit now functions normally
We serviced a
JENNAIR ICE MAKER
Model JIM158XYRS0
Near Woodbridge, VA 22192
Demonte S.
Job Details:
07/18/2022
Inspected the unit. Found that the cx is saying that the Free standing Ice Maker is leaking Water from the Top. Found that the Ice is getting cought on the grid because the size of the Ice is thin. Then the Ice that is dropped is on the Evaporator. When the water starts to flow it's hitting the Ice then splashing down to the liner. The Evaporator isn't getting cold enough. Unit will need Compressor = WPW10605286 & Coupler = W11506635. If the cx calls back order these parts. Don't go without parts. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Richmond, VA 23222
Gill G.
Job Details:
07/18/2022
verified cx complaint of unit making noise and burning smell coming from unit. found two small articles of clothing wrapped around the motor shaft between the motor and blower wheel. removed clothing. tested. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Fredericksburg, VA 22408
Thomas B.
Job Details:
07/18/2022
Tech was assigned as a helper;
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
07/18/2022
"Cx complains that the panel beeps in middle of the night, i ran diangostic test mode and found an error code f2e1 stuck keypad, replaced console, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Woodford, VA 22580
Thomas B.
Job Details:
07/18/2022
Arrived at camping world office states it was suppose to be set up over the weekend however wasn't done they do not have a eta on setting up and requested to reschedule called office to inform.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Smithfield, VA 23430
Anthony D.
Job Details:
07/18/2022
cx complaint unit making popping noise called techline spoke to Chris was advised to bend drier torwards front of cabinent at 90 degrees to bring cap tube higher to slow refrigerent flow did that unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/18/2022
"Installed new gearcase and clutch, new valve assembly was defective, cracked housing.. inspected the exsisting and it seems to be okay . ran recal/ diag . no leaks . job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW1
Near Chesapeake, VA 23325
Justin W.
Job Details:
07/18/2022
"cx complaint unit noisy and not heating. checked unit to find error codes f4e4, f4e3, f2e1. confirmed voltage on each leg was 116vac with l1 + l2 = 236 vac. checked to find airflow good. found unit not heating. checked to find element good and circuits in line good. found loose connector on motor. reseated connector and tested unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Hockessin, DE 19707
Taylor F.
Job Details:
07/18/2022
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be dective. Tested 56 unit had e2 error code for IM lost home postion. Cyled IM and it did harvest but never cycled far enough to refill. Ordering IM. Cx paid for IM, shipping and part by check. Cx owes 110 on return visit. Rescheduled for 8/1/22; ordrng 1 WPW10764668 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Elizabethtown, PA 17022
Justin L.
Job Details:
07/18/2022
"Cx complaint after last repair unit still experiencing issues. Was able to access unit and found light on but no fans or compressor running. Ran test 56 no error codes E0 and checked deli ui and deli harness and checked good attempted test 3 and no fans ran. Test 4 nothing. Reset power to the unit and the compressor and fans started working. Ran 57 good and 45 valve activated no water came through line not frozen. Test 3 and 36 fans worked. Contacted techline and spoke to Rich SR#7734017181. He had me unplug deli ui and said that after a couple days if unit corrects itself it will need deli harness, deli ui, deli drawer, led power board, dual valve, and drip pan. If unit is still having issues after a couple days then unit is nonrepairable. Cx will reach out and inform; ordrng 1 W10804160 (led power board) and 1 WPW10341329 (dual valve) and 1 W11457241 (drip pan) and 1 WPW10769076 (pantry ui) and 1 W10815669 (deli drawer stainless) and 1 W11170612 (deli harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Alexandria, VA 22307
Emmanuel R.
Job Details:
07/18/2022
"Cs fridge door is broken, I found the door is ok but the RC door gasket is seperating and torn on the bottom left corner. Door will not seal properly. Ordering RC door gasket in grey.; ordrng 1 WPW10136734 (door gasket GREY)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA
Near Washington, DC 20007
Samuel R.
Job Details:
07/18/2022
cx complaint unit is not making ice.inspected unit and unit is getting good water.unit wice maker would not harvest.will need new ice maker W11596827 special order; ordrng 1 W11596827 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Christian C.
Job Details:
07/18/2022
Installed IM door fill tube. Tested unit ran test 97 IM filled with water.Unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near College Park, MD 20740
Andrew H.
Job Details:
07/18/2022
Customer complaint is the unit it is not dispensing cold water. Especially the internet sound long fill error code. I checked behind unit and found rubber hose to cold water pinched against the wall. I ran out of test cycle and found unit is now filming with water. I cleared area codes and it's now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Alexandria, VA 22301
Dustin F.
Job Details:
07/18/2022
"CX complaint: Unit not operating, blank screen, stuck in cycle.Upon arrival, Cx informed me hes already decided to replace both his washer and dryer. he allowed me to take pictures for our records. no service charge required."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS1
Near Chesapeake, VA 23320
Austin D.
Job Details:
07/18/2022
"came out to resolve the issue with the unit. disassembled the unit as needed. repalced the turntable motor. tested the unit, unit is running as designed."