We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
07/12/2023
"Replaced im and tested in diag, harvested and filled. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near York, PA 17403
Drew B.
Job Details:
07/12/2023
replaced element and tco and unit heats and checks good .
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Suffolk, VA 23434
Justin W.
Job Details:
07/12/2023
cx complaint rear right burner not igniting. checked unit to find 2 screws holding the the burner to the cooktop was loose. tightened and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Antrim Township, PA 17225
Bernard M.
Job Details:
07/12/2023
"Replaced slider and gear case, recalibrated and ran auto test, test completed without issues. Unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reading, PA 19607
Cody H.
Job Details:
07/12/2023
CX complains unit is making loud noise during cycle. Ran unit through express cycle and found the sump and drain pump are louder than normal due to not having the insulation behind the kick panel. Unit is washing and draining but sump is making louder than usual noise and sounds like it is failing. Unit will need sump assembly for return visit.; schdld next appmnt for 7/17 MON !
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3625XS00
Near Silver Spring, MD 20906
Roberto I.
Job Details:
07/12/2023
"CX complaint burners were spaking by themselves, now they are not working at all.Powered unit, confirmed short on a switch or spark module. Unable to remove top, all the burner screws were rusted and must to be drilled. Quoted repair $1,158,45 with $220 labor for center orif holder WPW10256119, 3 of LF,LR,RR orif holder W10256120, RF orif holder W10256122, 10 screws WPW10373929, spark module WPW10110486 and switch harness WPW10256072 replacement. Cx needs more time to make a decision. Collected $120 cash. **2 COUNTS** to drill burner screws.; ordrng 1 WPW10256119 (center orif holder) and 3 W10256120 (LF,LR,RR orif holder)s and 1 W10256122 (RF orif holder) and 10 WPW10373929 (screw)s and 1 WPW10110486 (spark module) and 1 WPW10256072 (harness) and 1 2 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Hampton, VA 23664
Carl A.
Job Details:
07/12/2023
"cx complaint of consation in both ff,ffc,checked unit to find that the vent blocked,also found that the freezer door to be overly filled when built causeing the door gasket to be pushed out of liner in door; ordrng 1 W11178521 (Nameplate) and 1 LW10636409 (dor-fip) and 1 W10861499 (gasket-dor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elberon, VA 23846
Carl A.
Job Details:
07/12/2023
"cx complaint of unit not starting,checked unit to find knob and timer as the shaft not holding to knob casueing unit to to come on ordering parts needed for repairs; ordrng 1 W11566735 (FSPW11566735) and 1 W11675852 (Knob, Large)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Goldsboro, PA 17319
Andrew S.
Job Details:
07/12/2023
Per previous tech I was able to access and repalce the defrost thermistor. I then repowered the unit and found that it has entered into a defrost cycle. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Virginia Beach, VA 23451
Branden R.
Job Details:
07/12/2023
"came out to replace parts on unit , disassembled and replace valve on unit tested and unit is running as designed was unable to get valve to stop dripping from bottom of it . ordering new one for a proper repair to get valve to stop leaking . ordering valve and inlet tube just incase for repair .; ordrng 1 w10897719 (valve) and 1 W11257051 (tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/12/2023
Per previous tech I was able to access and replace the heater/harness. I then repowered the unit and found that the unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midland, VA 22728
Robert W.
Job Details:
07/12/2023
Cx complaint is the unit isnt working. Inspected unit and found no error code tested in diag and drain pump is making a ton of noise and not pumping. Ordering Drain pump; ordrng 1 W11412291 (Drain pump)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
07/12/2023
Cx complaint is that the cooktop is not seated properly in the LF corner. Upon arrival I found that the glass and seal is raised off of the frame in the LF. I am ordering the cooktop. Unit is within first 30 days at time of dispatch. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10813359 (Cook Top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Silver Spring, MD 20906
Roberto I.
Job Details:
07/12/2023
"CX complaint unit randomly gets warmer on both compartments, but today is working. Crack on Fc liner.Found Fc at 12F and Rc at 45. During testing I heard the compressor overload tripping. Tested compressor by using a clamp meeter, found randomly dragging 14A, dropping to 9A and tripping the overload. Confirmed crack on bottom of Fc liner. I advised cx that a cosmetic issue cannot by covered by an AIG contract, I offered to fill the crack with white RTF, but she didn't want to. Called VIA SS tech support, I was advised to order compresor, drier and evap. The unit needs compressor W10507884 , drier WPW10143759, and evaporator WP2188823. **SEALED SYTMEM TECH** and **3 COUNTS**; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier) and 1 WP2188823 (evaporator) and 1 3 counts and 1 sealed system tech"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Shippensburg, PA 17257
Andrew S.
Job Details:
07/12/2023
"Cx complaint is that the dryer is not heating. Upon arrival I found that the dryer is turning on and spinning but is not heating. I found that the unit is getting good air flow. I removed the rear cover and tested the tco (.6 Ohms), Element (10.0 Ohms) and the thermostat (.6 Ohms). I then plugged the unit back in and checked voltages. When I started the cycle the unit began heating. I inspected all of the connectors and found that they are all secure. Unit is now functioning as intended. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Washington, DC 20001
Samuel R.
Job Details:
07/12/2023
cx complaint unit is is not washimg dishes.inspected unit and got error code f7e2.checked power to motor and getting 120.tested unit ans motor would not run.unit needs a new sump assembly but are on back ordered.W11460946; ordrng 1 W11460946 (sump pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Camp Hill, PA 17011
Fred G.
Job Details:
07/12/2023
cx complaint unit makes loud noise in the ice box area. noise is intermittent. i found ice dispenser at door works as design. I found IM rotates and harvest and fills with no issue. ice box fan is working with normal noise. I found auger motor is working and sounds normal. today I could not duplicate noise. advised cx to try to record noise for next visit.
We serviced a
WHIRLPOOL WASHER
Model WED5010LW0
Near Virginia Beach, VA 23452
Branden R.
Job Details:
07/12/2023
cx complaint dryer not heating/ has burn mark from washer spark. pad covering trip and diagnosis. please . . . checked unit and found arching marks on side of unit and side of ui . found unit only has 60 vac to unit and 120 to ground . cx will need to contact a electrician for proper repair . all major componets checked out good along with all wires to both units . ordering UI for repair .; ordrng 1 W11561663 (ui)
We serviced a
MAYTAG DRYER
Model MGDB835DC4
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
07/12/2023
cx complaint units door wont stay closed. inspected unit and found units door catch has failed. unit needs catch to correct issue. qouted cx for repair and cx accepted. cx paid in full. once part is in please call cx and set up a return visit.; ordrng 1 WPW10610880 (door catch)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Vienna, VA 22180
Christian C.
Job Details:
07/12/2023
Cx complaint unit is not draining. Inspected unit found F9E1 not draining error. Ran through diag cycle unit did not drain at begining or end of cycle. Put into drain cycle and still did not drain water. Removed drain pump no debris. Installed new drain pump. Tested unit. Unit now drains. Unit is working as designed. Left part with cx.
We serviced a
WHIRLPOOL WASHER
Model mfw9700sq1
Near Frederick, MD 21701
Ricardo S.
Job Details:
07/12/2023
Replaced part.. unit tested and works fine
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20005
Samuel R.
Job Details:
07/12/2023
replaced parts ordered.tested unit and calibrated unit.now working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
07/12/2023
Installed acu. dispenser and bellow. tested unit.
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Pasadena, MD 21122
Alexander D.
Job Details:
07/12/2023
"cx complaint unit making burning rubber smell and clothes are getting extra hot and no airflow coming out back of unit. inspected unit and verified complaint. found blower pulley came off as mentioned in service pointerW10407349. unit needs thread lock on threads for pulley per service pointer. reinstalled blower pulley with teflon tape so cx can use unit while waiting on part. called techline to document. called safety, they provided auth to cover full repair. ordering thread lock. call cx to schedule return visit once we have eta on part; ordrng 1 WP4210460 (blower pulley thread lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Chester, MD 21619
Taylor F.
Job Details:
07/12/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced the ice maker from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Front Royal, VA 22630
Daniel J.
Job Details:
07/12/2023
f7 e1 stored tested seemed fine tested again replaced cam due to belt marks and lost tach with cap calibrated high speed spin no errors occured used cap and actuator from van stock reordering replacements; ordrng 1 W11395618 (cap jd vis) and 1 W11481722 (actuator jd vis)
We serviced a
KITCHENAID DISHWASHER
Model kdfe204kps0
Near Yorktown, VA 23692
Orbie
Job Details:
07/12/2023
replaced door and vent assembly. verified continuity through wires from vent to control. Advised cx to monitor unit to verify future opertation without issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pasadena, MD 21122
Alexander D.
Job Details:
07/12/2023
"cx complaint unit still giving h2o and f8e4 errors. cx still within 30days of prior visit. upon arrival noticed previous tech didnt charge labor. inspected unit and verified complaint. f8e1 f9e2 f8e4 fae2 errors stored. water coming from left side of drip tray. cx said they ran quick wash when it gave h2o error, then cx restarted cycle and it gave f8e4. first test cycle i ran completed fine, no leaks. 2nd test cycle gave h2o error within a minute of starting cycle. tried quick wash still giving h2o error. seems that issue is bad amp draw of sump asm since it also has f9e2 error. still doesnt explain leak tho. noticed streaks inside door on left side by screw holes. ordering sump, inner door, hinges, top+bottom seals, tub gasket and water inlet asm. changed labor due to 130; ordrng 1 W11483553 (tub gasket) and 1 W11559689 (inner door) and 1 W11664713 (bottom door seal) and 1 W11412696 (top door seal) and 1 W11460945 (sump asm) and 1 W11573703 (LH hinge) and 1 W11573702 (RH hinge)"
We serviced a
KITCHENAID OVEN
Model KEBC208KSS0
Near Falls Church, VA 22046
Lloyd B.
Job Details:
07/12/2023
"Cx complained of an error code. Inspected the unit and found that the code of F5E1 for door not latching during self clean. Speaking with the cx, the problem occured after a storm. The upper oven locks but the lower does not, both ovens give the code. They no longer make the control or latch assy. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Daniel J.
Job Details:
07/12/2023
complaint unit not starting cycles senses than after ten mins cuts off checked fault codes none stored entered cycle sensed filled added water opened lid water stopped closed start cycle contiued going canceled out started again same result customer will monitior unit
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Justin W.
Job Details:
07/12/2023
cx complaint unit not working. checked unit to find harness at drain pump reading open. found break in line repaired break. cx PIF calibrated and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Winchester, VA 22602
Daniel J.
Job Details:
07/12/2023
unit not finishing cycles bangging during spin will stop and spin slower than normal error for long fill stored completed diag cycle locked filled agitated and spun loud when adding in cold water and weak stream at times lights flashing different patterns but not like a stored code and cusotmer has to unolug unit to get it to start cycle ordering inlet and control avaible 19th or 20th; ordrng 1 W11626074 (control) and 1 W11513255 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Lebanon, PA 17046
Fred G.
Job Details:
07/12/2023
cx complaint unit is not draining and is displaying a f9e1. inspected unit and entered diag and found f9e1. ran a manual drain and found no action from drain pump. lifted unit and found wire to drain pump were severed. was able to replace lower harness and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Germantown, MD 20876
Julian H.
Job Details:
07/12/2023
CX complaint about unit's drawer not operating found a ripped wire harness caused ui to short out need parts CX PIF THRU APP; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20001
Samuel R.
Job Details:
07/12/2023
installed part and advised cx give unit 24hrs to cool to temps.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, MD 21015
Neil H.
Job Details:
07/12/2023
cx complaint leaking from the top left corner air leak called tech line told to order new adapter and use permagum and not foam gaskets; ordrng 1 212643 (sealer-gum) and 1 WPW10635022 (adapter)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Clarksburg, MD 20871
Julian H.
Job Details:
07/12/2023
replaced parts & unit working now
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details:
07/12/2023
"Confirmed cx complaint unit leaking. Found gasket letting watet pass around inner door seal, water running down into drip pan and setting off F9E1 over flow condition. Ordering gasket.; ordrng 1 W11483553 (gasket)"
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Waverly, VA 23890
Carl A.
Job Details:
07/12/2023
"cx complaint of unit not stopping and contuines running,checkedu nit to find the following error code F8E6,found faulty control ordering ordering parts needed for repairs; ordrng 1 W11626075 (Encoder, Pca) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Olney, MD 20832
Roberto I.
Job Details:
07/12/2023
"Cx complaint friction sleeve broke again.Pulled unit out, confirmed right sleeve broken.Called tech line since this is an repeating issue, spoke to Andrew. He advise to open the hinge angle, in order to reduce the friction against the tub. Pulled both hinges to give about 1/16' gap with the tub, and installed both new sleeve using pre id. According to tech line, if this fix doesn't work, we have to replace both hinges. Called office, was told me svc and labor within 90 days and covered."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23452
Branden R.
Job Details:
07/12/2023
cx complaint safety washer sparked/ smoke from terminal area and the power cord is burnt. unit is in warranty. checked unit and found burnt up ground wire on unit . cx stated when pressed power on washer unit sparked . washer and dryer welded togeather ohmed all washer componets out and everything checked good replaced control and power cord and tested unit is running as desinged . found dryer only has 60 vac to unit and a bad ground . cx will need to contact a electrician
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Manchester, MD 21102
Sal R.
Job Details:
07/11/2023
"CX complaint is that the unti is making a lound buzzing noise ever 40-90 sec. I found the unti to be unplugged and pulled from the wall on arrivel. I plugged the unti in and heared the lound buzzing sound. Unit has a Locked Compressor . I am ordering all corasponding parts. Return visit will requier LOKRING and a 2 CALL COUNT will be needed for SS tech. Once parts and avilblity are set , please have someone form the office call to set a return date.; ordrng 2 W11506635 (access tubs)s and 1 W11506621 (coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 2callcount (2 call count) and 1 LOKRING (LOKRING)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Shady Side, MD 20764
Shane B.
Job Details:
07/11/2023
"cx complaint is the unit not running, leaving clothes soaking wet. checked for codes and found F8E1 long fill. found no flow from cold valve. replaced with preIDed part and tested again. unit is now owrking as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Stafford, VA 22554
Robert W.
Job Details:
07/11/2023
Replaced Sump and tested unit and unit is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Silver Spring, MD 20905
Roberto I.
Job Details:
07/11/2023
The unit has bad UI and bad display (missing segments). Ordering UI W11414079. All the other parts to be installed on return. Return visit 7/13/23; ordrng 1 W11414079 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES4
Near Germantown, MD 20876
Julian H.
Job Details:
07/11/2023
replaced all burners & working properly
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near York, PA 17403
Fred G.
Job Details:
07/11/2023
"cx complaint unit does not agitate. inspected unit and entered daig and found 0 saved error codes. ran auto test and found when unit was agitating it was spinning the whole basket with it. lifted unit and found splutch was melted and binding. unit would need splutch and belt to correct issue. qouted cx for repair and cx declined. charged cx only for service call, paid in cash."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Baltimore, MD 21206
Justin S.
Job Details:
07/11/2023
cx showd me the unit is b=not draining when the cancel button is activated. the drain pump is getting 0vac when the drain cycle is active. nothing wrong with the controls. found a broken wire behind the pump. repaired and retested. the unit is now drainiong good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Joppatowne, MD 21085
Neil H.
Job Details:
07/11/2023
REPLACED THE LID UNIT RECALB AND TESTED GOOD.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Baldwin, MD 21013
Neil H.
Job Details:
07/11/2023
REPLACED THE BLOWER WHEEL AND VIBRATION KIT UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Ezra M.
Job Details:
07/11/2023
"noise from rc, found diffuser making excessive noise. ordering diffuser.; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYW00
Near Rosedale, MD 21237
Justin S.
Job Details:
07/11/2023
cx says the unit is not cooling very good. found the refrigerator temp is 50f and freezer temp is 40ff. set to -5f and 37f. compressor and fans active. found the evaporator has a very small frost pattern. the compressor is pulling 1.1aac. the unit needs the compressor and evaporator. cx does not wish to proceed with the repair; ordrng 1 W10139462 (compressor(361.62)) and 1 WPW10239732 (evaporator(206.66)) and 1 W11506635 (coupler(20.50))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Baltimore, MD 21213
Emmanuel R.
Job Details:
07/11/2023
"Cs icemaker stopped working and light in the freezer not working since day one. Confirmed complaint, defective fc LED, door switch works good. Also found error code E5 icemaker timeout,temps are satified but thermsitor is bad, ordering icemaker. Also the water line has froze up, defrosted line,water valve is ok.Ordering permagum so i can apply it to the water line to prevent it from freezing again.; ordrng 1 W11658802 (icemaker) and 1 W11483116 (LED Frzr) and 1 212643 (permagum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
07/11/2023
cx complaint unit is not making ice. I first took a FC temp and found 6 degrees. cx did just put fresh food in FC before I got there. some meats were not frozen. ran test 56 and found E2 ( motor lost postion). ran test 36 and found ice box fan did come on. test 57 I found after unit tried to move IM it was not successful diplaying a 02. i then ran test 45 and foubd IM did not fill but valve could be heard. I removed IM and found fill tube was frozen. I ran test 19 and found 122.4vac to heater. I found heater did get hot. test 45 was successful after tube was cleared. unit needs IM. qouted cx for repair and cx accepted. cx paid in full. advised cx IM is in a BO status. called TC and was told there was no ETA. cx says they will wait it out. once in please call and set up return date; ordrng 1 W11658802 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Daniel J.
Job Details:
07/11/2023
as per notes installed gearcase cam actuator and belt ran diag cycle normal started quick wash no leaks after filling sounds normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS00
Near Frederick, MD 21704
Ricardo S.
Job Details:
07/11/2023
"Cx compalins that the unit not cooling properly again.. inspected unit, the Fc temp read 30 degrees, Rc temp 44 degrees, compressor is too hot. cks amp and read 2.34amps.. my uv light doesnt work..we need to reschedule with a sealed system tech.. we need to find the leak.. order evaporator and drier please; ordrng 1 w11492867 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Spring Grove, PA 17362
Fred G.
Job Details:
07/11/2023
"i was able to access unit and replace the compressor, dryer, RC evap, condensor as per previous tech. I pulled unit into a 30 in vacuum that held for 20 mins. I then charged system with 4.5oz of R134A. unit began to build a forst pattern. advised cx to wait 24hrs for cooling and 48hrs for ice. unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Falls Church, VA 22042
Christian C.
Job Details:
07/11/2023
"Cx complaint unit is not working. Inspected unit and console does not turn on. Getting 210VAC from outlet. Inspected terminal block and there is a thermal event. Control led is blinking. Still nothing from console. Ordering console, terminal block kit, and power cord. Stacked unit 2 tech.; ordrng 1 W11583885 (console) and 1 279318 (terminal wire set) and 1 279393 (terminal block kit) and 1 WP3397659 (terminal block) and 1 PT600L (power cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Annapolis, MD 21409
Alexander D.
Job Details:
07/11/2023
upon arrival cx said they werent aware appt was for today and they said they think they fixed unit. cx said control lock was turned on and after they turned control lock off and pushed bale arm on icemaker down unit started dispensing water properly and making ice. unit is working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Germantown, MD 20876
Ricardo S.
Job Details:
07/11/2023
"Cx complains that the unit make noises, inspected unit .. the pulley nut is loose, betl cks ok, the pulley is broken.. replaced cam assy, reset power, unit tested and washer machine worksn fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Manheim, PA 17545
Justin L.
Job Details:
07/11/2023
Was able to access unit and replace parts. Calibrated and tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
07/11/2023
"Cx complains that the unit not tunring on sometimes, inspected unit. connections cks ok, terminal block receives 240vac.. fuses cks ok, unit heating and working today.. motor sound normal.. door switch cks ok.. im going to order the push start switch and timer; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Clinton, MD 20735
Shawn D.
Job Details:
07/11/2023
"cx complaint trim is melt at top of door scared to use unit and said all the logos on door are burnt. inspected unit and found trum finish looks to be pealing from the heat door is closing all the way but i feel like gasket needs to be bigger heat looks to be going through gasket and all the heat is getting to logo stickers. cx wants door frame changed and gasket but thinks this is not going to fix the issue thinks its going to return. told cx to contact whirlpool and discuss that with them. ordering gasket,door liner and marking pre id part use on return; ordrng 1 W11562931 (door gasket) and 1 WPW10297318 (door liner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Nottingham, MD 21236
Justin S.
Job Details:
07/11/2023
cx says the unit is frosting up badly and will stop cooling sometimes. found a large gap from the tiner to the cabinet. used sealant on the liner. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clinton, MD 20735
Shawn D.
Job Details:
07/11/2023
"cx complaint unit is vibrating alot and cycles take to long says sensing take a long time. inspected unit and noticed tub resting on front panel so adjusted the feet to level out the tub. i then checked for errors and had none, service cycle completed with no issue. ran drain and spin and unit is spinning good vibrates some but is normal. cx said she wants to take unit back. told cx to try unit now should work alot better. unit is good to go"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Pikesville, MD 21208
Justin S.
Job Details:
07/11/2023
"cx says the duct in the back has started to discolor and the unit smelled at one point. started a cycle and the unit is spinning blowing and heating good. the cx does have work going on inside the home. used vent test kit and the tag does not fall off. the outside vent does have airflow coming out of it and is a very short run. when i pulled the vent off the unit the tag does come off. put the vent back on and the tag does not fall off again. called tech support and spoke with a chris. called safety and spoke with a quinny.; ordrng 1 W11224254 (test kit(js vs)), used 1 W11224254 (TEST KIT(js vs)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesterfield, VA 23838
John P.
Job Details:
07/11/2023
Installed sump tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MSS25C4MGW06
Near Owings Mills, MD 21117
Justin S.
Job Details:
07/11/2023
cx says the freezer has been in the meling and the refrigerator has been in thew 60s. the evaporator panel is covered in ice. MELTED THE ICE AND REPLACED THE PARTS. THE UNIT IS BEGGINGING TO COOL DOWN. THE UNIT IS NIW GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Chesterfield, VA 23838
John P.
Job Details:
07/11/2023
CX complaint unit not working checked unit found bad sump replaced tested working as designed.
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Elkridge, MD 21075
Dustin F.
Job Details:
07/11/2023
"cx complaint: unit not washing dishes. Inspected unit, confirmed Complaint. Found Unit throwing F4E3 for wash motor failure. confirmed connections good. wash motor reading open. Also found spray arms split from bad water pressure from sump. Ordering Lower and upper spray arms and setting sump to be installed on return visit.; ordrng 1 WPW10491331 (lower spray arm) and 1 WPW10448645 (Upper spray arm)"
We serviced a
WHIRLPOOL FREEZER
Model WRT314TFDW03
Near Hedgesville, WV 25427
Ken M.
Job Details:
07/11/2023
Customer complaint is that the unit is forming ice in the freezer compartment. Found air gaps on both door gaskets. Heat applied to both gaskets to close the gaps and silicone applied to the upper left front corner of the freezer to fill in a cabinet gap. Doors are now sealing properly.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
07/11/2023
"Cx complains that the unit not cleaning dishes very well, isnpected unt.. water temp inside the dw read 121 ok..water pressure is good, but the sump filter is bad and full of food, cx need to ran a clean cycle on the unit., dw cks and works fine"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
07/11/2023
"Customer did not have a receipt on hand to put the unit in warranty. Customer returning to Lowes to try to get a reprint receipt, requested reschedule to Friday.; ordrng 1 W11567712 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annapolis, MD 21403
Shane B.
Job Details:
07/11/2023
"cx complaint is the unit not cooling properly. cx said freezer goes up to 20 degrees then back down to 0. when i arrived unit was set to recomended temp and my prob shows -4 in FC, 37 in RC. cx has thermometers in both sections. his shows 5 in FC, 39 in RC. i called techline to document, they had me check thermistors at the board. both were in spec. advised getting data loggers for the unit. ordering data loggers to be pu in each section. scheudle when data loggers are availalb.e; ordrng 2 datalogger (data logger)s"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JWO
Near Washington, DC
Samuel R.
Job Details:
07/11/2023
cx complaint unit is not working.inspected unit got no errior codes.checked control and found control to have a loose connection.connected plug in and tested unit now working properky
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Monrovia, MD 21770
Ricardo S.
Job Details:
07/11/2023
"Cx complains that the unit leaks water on rc.. inspected unit, the drain on freezer section is full of ice, heater is on the wrong position... i defrsto the evaproator.. now the water draining fine.. unti cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Leesburg, VA 20175
Ricky E.
Job Details:
07/11/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Bowie, MD 20715
Israel R.
Job Details:
07/11/2023
Installed new control board and dispenser. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVA00
Near Clinton, MD 20735
Shawn D.
Job Details:
07/11/2023
arrived to unit cooling good freezer 5 and fridge is 37 cx said she still wants repair done. opened system and was full of 134a. replaced the compressor coupler then uv drier vacumed system down and filled to 5.25oz and started cooling. collected for labor by check. unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Owings Mills, MD 21117
Justin S.
Job Details:
07/11/2023
cx says the unit does not tumble. found the belt has snapped. replaced the belt and retested. the unit is now good
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Glen Allen, VA 23060
Thomas B.
Job Details:
07/11/2023
Cx complaint unit is not working properly inspected unit removed and replaced the shaft tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Bridgeville, DE 19933
Frederick R.
Job Details:
07/11/2023
CX complaint is dryer not turning on. Inspected and could not get unit to power up. Lioght on inside of drum and door switch working. Power at outlet good. Ordering control and UI console. Cannot reschedule at this time RaC 2yr warranty; ordrng 1 W11525997 (control) and 1 W11419056 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
07/11/2023
"cx complaint unit leaking checked unit and ran threw some test was unable to get unit to leak at all . but found service pointer for mod calling for dispenser to be replaced . did find some water marks under dispenser but wont leaking at the time of testing , drain checked good and bellow checked good . ordering dispenser for repair .; ordrng 1 W11524105 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Upper Frankford Township, PA 17241
Andrew S.
Job Details:
07/11/2023
Cx complaint is that the gasket will not stay in place on either door. Upon arrival I was able to press the gasket into the track and get it to stay in place on both doors. I then pulled on the gasket the entire way around and found that it si now staying seated. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23320
Branden R.
Job Details:
07/11/2023
"came out to replace pump on unit , uninstalled and replace pump on unit tested and unit is running as designed . reinstalled and tested once more unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Carlisle, PA 17015
Andrew S.
Job Details:
07/11/2023
Cx complaint is that the FC door is not sealing and the bottom of the gasket does not stay in place. Upon arrival I found that the gasket was pulled away from the cabinet along the top. I was able to get the gasket reshaped to seal properly there. I found that the track at the bottom of the door is narrow towards the center and the gasket will not press into the track. I am ordering the FC door and nameplate. I informed the cx that the door will ship directly to the cx. Cx will inspect and inform the office when the door arrives.; ordrng 1 LW10636409 (FC Door) and 1 W11178521 (Name Plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Reisterstown, MD 21136
Justin S.
Job Details:
07/11/2023
replaced the damper and ran test 3. motor opens and closes good while being quiet. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details:
07/11/2023
Cx complaint is that the unit is making a loud squeeling noise. Upon arrival I found that the unit was currently in a spin cycle and I could hear that the bearings are beginning to fail. I had the cx removed the clothes and restarted the spin cycle and found that the belt is slipping accounting for the squealing noise. I then tipped the unit back and found that the gear case is leaking oil as well. I am ordering the gear case and belt and will use the motor and splutch on return visit.; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/11/2023
"Tub arrived with a dent in the upper left rear corner, reordering tub.; ordrng 1 W11409865 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/11/2023
Cx complaint is that the filter is stuck in the housing. Upon arrival I found that the mechasnism has failed in the housing and it will not eject the filter. i was able to access and replace the filter housiing. Unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Hartfield, VA 23071
Justin W.
Job Details:
07/11/2023
"cx complaint of odor. confirmed complaint. found mildew on bellow causing clothes to smell as well. ordering bellow to complete repair. f5e4, f9e1, f8e3, f3e1. cleared error codes. tested no error codes returned. ordering bellow for mold issue.; ordrng 1 W11106747 (bellow)"
We serviced a
WHIRLPOOL WASHER
Model MVW5035MW0
Near Camp Hill, PA 17011
Andrew S.
Job Details:
07/11/2023
Per previous tech I was able to access and replace the lower harness and the drain pump. I was unable to test the unit as it was in a display area of a store. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Deltaville, VA 23043
Justin W.
Job Details:
07/11/2023
"cx complaint control being non responsive. confirmed complaint control will enter diagnostics then freeze and not accept any more commands until power is cycled to unit.f2e1 f10e1, f6e4,f6e6. found issue in control. was able to successfuklly run diagnostics test. found cancel button working intermittently. quoted cx 450.91$ W10595568 control 194.25$diag 120$, parts 194.25, shipping 15, labor 110$, total 450.91 cx paid 120. owes 330.91 to go thru with repair"
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Freeland, MD 21053
Sal R.
Job Details:
07/11/2023
I was able to access and replace all parts. I tehn started a pre heat and found no opperation. I called WP Tech Line and discussed my findings. TL had me test voltage between J8 black and K3 with only 14 V's found. WP Tl Line suggested a licensed electrican come into the home and inspect the incoming power supply. No parts tp be replaced at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Port Haywood, VA 23138
Justin W.
Job Details:
07/11/2023
cx complaint unit keeps shutting off. checked unit to find thermistor reading out of range. charging according for labor for tight location and removing door for defrosting. scode assists with labor S16360 service pointer W11092686 Rev. G.cx not interested in repair at this time temps were 47 in rc and fc. temps were 38 and deli drawer. unit may need ss work as well. cx paid 120 and stated replacing unit;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Crownsville, MD 21032
Shane B.
Job Details:
07/11/2023
"cx complaint is poor cooling and ice build up on evap cover. confirmed complaint. i melted all ice and tested defrost heater it did not heat. heater reads 25ohms, in spec. thermistor reads 8.7k ohms, in spec. i found heater is only getting 6vac. checked all connections and all were tightly plugged in. unit needs new control board. ordering part. schedule when available.; ordrng 1 W11449482 (control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Baltimore, MD 21212
Emmanuel R.
Job Details:
07/11/2023
"Cs unit starts and shuts down after 3 seconds, confirmed complaint. I found the door message woud come up intermittenly, so i replaced both interlocks, while testing unit started up and ran for a minute and heated up good but then i tried again and it went back to shutting down. Unit is having a control issue.Odering control board.; ordrng 1 W11175577 (panl-cntrl) and 1 W10849829 (cpu)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Earlysville, VA 22936
Eric F.
Job Details:
07/11/2023
"Confirmed cx complaint unit dispenser door not working properly. Found door partially off it's track. Re-assembled door, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near White Marsh, MD 21162
Emmanuel R.
Job Details:
07/11/2023
"Cs front in freezer, confirmed complaint.I found the door gasket not sealing. Fc door gasket is folded on itself.Used my heat gun to soften gasket and help it create a new form.Deforsted all the frost.Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23664
Lucas R.
Job Details:
07/11/2023
"cx complaint unit not making ice, checked unit found fc temp at 2 degrees, 120 vac to icemaker, icemaker not turning, replaced icemaker, tested, unit working as designed."