We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Newport News, VA 23606
Justin W.
Job Details: 06/29/2023
"replaced gearcase, harness, washplate, rotor, clutch, stator. tested unit working as designed"
We serviced a
MAYTAG DRYER
Model mgd6630hw3
Near Port Tobacco, MD 20677
David J.
Job Details: 06/29/2023
"Customer complaint unit does not heat properly arrive today and inspected unit checked for air codes and had Nunn present. Ran test cycle unit came on and started tumbling relay kicked on and burner lit. Unit started heating as it should ask customer whens the last time they had their vents serviced, and he had stated before this was installed. He had professionally cleaned the vent, I could not check airflow outside due to vent being too high and do not have a airflow meter to test. Turn power off and disconnected unit from power plug back in and tested again. Unit worked correctly again and started heating. Explain to customer that if they use the unit and check after the cycle is done and the clothes are still wet and cold to give us a call at this point the unit is working correctly. Unit is working as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Newport News, VA 23602
Justin W.
Job Details: 06/29/2023
cx complaint handle falling on. confirmed complaint checked unit to find set screws in handle stripped. replaced handle and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/29/2023
Customer complaint unit is leaking when using heavy duty but is fine on normal and cleaning cycle is not working. I found the hot water vavle turmed off at the wall. Clean cycle uses only hot water to clean. I adviced the cusotmer to leave the hot water valve on on all the cycle. Check under the unit and the stator is is dry. not leaking from tub. Loosen the top and i can see when the unit is filling the vavle is sending too much water and it coming off the dispenser and getting everywhere. Unit will need new vavle. Unit is also dispensing hot water on rinse cycle and pretty much all loads the unit turns both valves. Quoted for new vavle they will call back if they want to do it. Tenants needs to reach out to owner.; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Vienna, VA 22182
Christian C.
Job Details: 06/29/2023
Cx complaint dispenser does not work and shelves are missing. Inspected unit pressed on pads and water or ice does not dispense. Installed new ui. Water and all other options now work. Ordering FC shelf. Cx requesting to ship shelf to them.; ordrng 1 W11130203 (shelf)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olney, MD 20832
Sherwood
Job Details: 06/29/2023
cx complaint not operating. arrived and found clothes stuck in blower got motor running. notice drum was defective and roller were worn. ordering drum and rollers; ordrng 1 W10899578 (drum) and 1 349241T (rollers)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 06/29/2023
"cx complaint unit displaying f6e2. checked unit, acu sending 13vdc to ui, come to find defective ui, replaced ui and console. tested, also come to find defective sump&pump, motor not pumping water, reading out of range, ordering sump assembly to complete repair. did not want to reschedule with babysitter.; ordrng 1 W11460945 (sump&pump)"
We serviced a
JENN-AIR ICE MAKER
Model JUIFX15HX01
Near Bethesda, MD 20814
Brian F.
Job Details: 06/29/2023
"Cx states unit loses power when installed, can take anywhere from an hour or a couple days to occur. Called tech line, installed new drain pump at their recommendation, installed, tested, unit is working properly, SR# 7736745545"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/29/2023
"Replaced icemaker, it cycled and filled immediately."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Portsmouth, VA 23704
Austin D.
Job Details: 06/29/2023
cx complaint the unit is not closing. checked the unit and found that the door hinges were warped down. was able to reshape the hinges to resolve the issue. unit is running as designed.
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Laurel, MD 20723
Emmanuel R.
Job Details: 06/29/2023
"Cs unit is not heating confirmed complaint.I found the unit is only getting 123v at L1. Ov L2. Advised to call electrcian and have outlet fixed. Unit needs 240v to work properly. Customer will call electrician, and fix it.If unit still doesnt heat call us back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRZ04
Near Annandale, VA 22003
Jason A.
Job Details: 06/29/2023
CX complaint FRIDGE bins & veggiesdrawer not supported. Parts are OOS. CX paid in full > JJ; ordrng 1 W11222065 (L bin rail $27.83 ) and 1 WPW10671238 (Center support $64.55 )
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Fort Washington, MD 20744
Leon
Job Details: 06/29/2023
cx complaint id dryer wont spin confirmed the issue seen that the ilder was broken down the middle and the belt is stuck between the idler tried to removed but it went right back to the broken side when it started to spin; ordrng 1 W10837240 (idler pulley) and 1 WPW10112954 (belt) and 1 WPW10508324 (motor)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bristow, VA 20136
Daniel J.
Job Details: 06/29/2023
dryer screeching while in cycle removed drum cleaned wheels and rollers tested normal sound sugguesting dryer repair kit customer paid by cc 110 due on return; ordrng 1 4392067 (dryer kit)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/28/2023
"Customer complaint is that the left front burner is not working. Burners tested and issue confirmed. Found the connection housing of the burner is breaking apart, which burnt out the switch. Switch and burner replaced and burner retested. Unit is working properly. Old parts left with customer.; ordrng 1 WPW10434452 (switch(TS VS)), used 1 WPW10434452 (switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFMF706EBS01
Near Alexandria, VA 22304
Davonte
Job Details: 06/28/2023
cx complained fc had frosting on it top of bin handle . didnt see overf frosting on evap. ran service test for fc all passed. advised cx not to over pack fc. paid service call in full
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/28/2023
Replaced led module.. unti cks and works fine
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Rockville, MD 20852
Roberto I.
Job Details: 06/28/2023
"Replaced part, door tested ok."
We serviced a
AMANA FREEZER
Model ABB2221WEB1
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/28/2023
Replace failed drain pan and drain tube unit working properly no longer leaking no other issues found
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/28/2023
"CX complaint freezer too warm.Found 18F in the Fc and 39F in the Rc. The Fc evap is not defrosting. Ran forced defrost, it didn't work. Removed evap cover, found bi-metal closed, but no power tot the heater. Heating element reading 70ohm. Unit needs main control board. Quoted repair $368.60 (no svc included), with $110 labor for main control board W10843055 replacement; ordrng 1 W10843055 (main control board)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Street, MD 21154
Drew B.
Job Details: 06/28/2023
"cx complaint hat unit is not reached the desired temp and if it does get there it doesnt hold it it drops and and doesntt reach the temp back up found no codes stored they had the temp sensor and control and also the temp sensor replaced and the unit recalibrated before while on techline.. i ran oven preheat to 350 @2:38 (396h -L346) ( H349 -L300) 3rd, (H305-L29) 4TH (H300-L282) temps way off.. called TL spoke to austin....main harness... SR# 7736643294..; ordrng 1 W11136132 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/28/2023
"called office and made sure sump was covered by entitlements, was advised it is covered and i dont have to charge for it. unit uninstalled prior to arrival, pic saved. water supply hose disconnected from shutoff valve and drain hose disconnected from disposer. replaced sump asm which came with new drain pump. unable to test unit at this time since its disconnected from plumbing and not unit. advised cx to reinstall unit, check for leaks when testing for first time and call back if theres any issues. cx understands"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near McLean, VA 22101
Jason A.
Job Details: 06/28/2023
CX called JA to repair a broken OVEN door. JA sent W11342575. Correct p/n: W11296086 subs to W11602609. See SDpics. Correct p/n.W11602609. W11602609. W11602609. Part OOS > JJ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/28/2023
"replaced tco, element, and acu, tested, no heat. come to find defective motor. ordering motor and blower wheel to complete repair.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/28/2023
"Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and found the hot water had and slow flow. Unit completed test without any other issues. Replaced valve using pre-id parts, recalibrated and ran test, unit completed test. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millville, DE 19967
Michael E.
Job Details: 06/28/2023
CX complaint: unit not running. Tested and verified complaint. At DW junction box i was getting less than 1 vac. Plugged unit into receptacle for garbage disposal which is working but still no power at DW junction box. I advised CX to contact builder or to have a licensed electrician look at this. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/28/2023
"Cx complaint unit wouldn't heat. Ran unit and found no heat coming in. Removed back panel and found the TCO didn't have continuity. Replaced TCO using pre-id parts, ran normal cycle and unit heats. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Enola, PA 17025
Cody H.
Job Details: 06/28/2023
"CX complains unit lights in FC and top of RC are not lighting, Found the top LED had failed and needed replaced. This visit covered by special project s191aq. Unit now works as designed. No further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Silver Spring, MD 20910
Sherwood
Job Details: 06/28/2023
cx needs exterminator before we can provide service. pics in doc.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Mount Rainier, MD 20712
Samuel R.
Job Details: 06/28/2023
replaced parts and calibrated unit.working properly
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Street, MD 21154
Drew B.
Job Details: 06/28/2023
replaced console and teated now checks good no error full operations.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Finksburg, MD 21048
Drew B.
Job Details: 06/28/2023
cx complaint that unit is making a loud noise durning the end of the test cycle.. and when arrived found f7e9 code.. found wayer incoming to be reasonable pressure. lid llocks drains no issues and when the unit goes to agitate and spin it goes through but makes noise foudn from the rotor bolt backing out causing rattling of the rotor when spinning. thge trnamisson sound smooth ND no issues. . the unitr will need the following parts. for repair..; ordrng 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11195971 (stator)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/28/2023
Cx complaint unit doesn't make ice. Removed bin and found small ice cubes and the icemaker was empty. The ice in the bin is what was accumulated in 3 days. Tested and icemaker harvested but no water. Dispensed from door and found a slow flow. Removed filter and put bypass on and water had steady flow. Instructed cx to replace filter. No parts to replace at this time unit runs as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bel Air, MD 21014
Neil H.
Job Details: 06/28/2023
CX COMPLAINT UNIT WAS NOT DRYING FULLY EVERYTIME REPLACED THE TIMER AND THE CYCLING THERMOSTAT
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Fairfax Station, VA 22039
Robert W.
Job Details: 06/28/2023
"CX Complaint it the unit isnt operating properly. inspected unit and found no errors the Ui not operating properly, Cycled power and tested unit and unit is operating properly also found bellow ring loose fixed and unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Richmond, VA 23233
Thomas B.
Job Details: 06/28/2023
Cx complaint metallic noise at drain found 8 to 10 Long nails in bottom of tub assy removed tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS2
Near Fairfield, PA 17320
Bernard M.
Job Details: 06/28/2023
"Cx complaint the flames are high on burner. Ignited the LF burner and when adjusted to high the flames are yellow and the burn pots when cooking. Removed knob and attempted to adjust down but had same result. The RF burner is doing the same but the flames have yellow tips. Cx stated the RF just started having issue. The regulator is at fault. Gave cx quote for regulator and they paid in full of amount $329.83. Ordering part, once available contact cx to reschedule; ordrng 1 W10661850 (regulator)"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Reisterstown, MD 21136
Justin S.
Job Details: 06/28/2023
cx says the unit gets an error code on all cycles except heavy duty. found f3e1(water level) f6e3(communication) f5e2(lock) f8e1(water) error codes in memory. ran the diagnostic and the unit is filling washing and draining and spinning good. checked and no error codes after test cycle. started a normal cycle and the unit is filling washing and the unit completed the cycle while i was working on the other unit. the unit is now good
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Glenn Dale, MD 20769
Shane B.
Job Details: 06/28/2023
"cx complaint is the water not dispensing fast enough. he says water is still slow, that it should splash water back out of the cup when dispensing. flow looks normal to me but cx says its not as good as it used to be. i called techline to see if they had any kind of specs on water flow. they said flow is dependent on water pressure from the house. they said 1 cup in 8 seconds is good flow. unit dispensed 3/4 cup in 8 seconds. they said its a little slow but blamed it on house pressure. they advised supply needs over 40psi to the unit. they said changing any parts wont increase water pressure. SR#7736736691. i advised cx to maybe have a plumber check the pressure and call us back if flow stops again. unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/28/2023
Cx complaint is that the unit is making a rubbing noise when running. upon arrival I found that the noise is coming from the felt gaskets. I found that the drum is not round and is causing it to not ride properly on the bulkhead. I quoted the cx for the cost of the repairs. Cx paid in full. I informed the cx that the drum will be shipped directly to the cx. Cx will inspect and inform the office when the parts arrive.; ordrng 1 WPW10349492 (Blower) and 1 W10545923 (Drum) and 1 WPW10508324 (Motor) and 1 4392067 (Kit Rollers)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Waldorf, MD 20602
Leon
Job Details: 06/28/2023
replaced parts then tested unit everything worked as it should
We serviced a
KITCHENAID OVEN
Model KOCE500ESS04
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/28/2023
Per previous diag and with the assistance from BM we were able to access and replace the magnatron. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/28/2023
"CX complaint no wash.Ran diag, found F7E1 and F4E3 errors. The wash motor didn't run, confirmed 120Vac supplied to the wash motor. The heater worked ok. Quoted repair $510.58 with $110 labor for sump/motor assy W11085683 replacement. Cx declined. Collected $120; ordrng 1 W11085683 (sump/motor assy)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Baltimore, MD 21213
Emmanuel R.
Job Details: 06/28/2023
"Cs unit is not starting a cycle, confirmed complaint.I found erorr codes f8e1 long drain. I found the drain hose was laying on the ground going to sump pump. When unit starts to fill it just drain out, I held drain up higher then water level and ran diagnotics.Unit passed diagnotics cycle, advised to have drian hose installed at least 4ft off the ground. Unit is now workin properly."
We serviced a
JENNAIR OVEN
Model JES9800CAB01
Near Woodstock, MD 21163
Justin S.
Job Details: 06/28/2023
replaced the switch and the bake element. the burner and bake element are now heating good. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21213
Emmanuel R.
Job Details: 06/28/2023
"Replaced door gasket and ignitor, tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Randallstown, MD 21133
Justin S.
Job Details: 06/28/2023
cx says the unit is not cooling very good. found the freezer is at 51f and refrigerator is at 58f when i arrived. the evaporator fan is blowing good. .4aac at the inverter and very little heat off the discharge line. the unit has a very small frost pattern. the unit needs the compressor; ordrng 1 W11557671 (compressor) and 1 W11567494 (inverter) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 W11566897 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Huntingtown, MD 20639
David J.
Job Details: 06/28/2023
"Customers initial complaint unit is moving around and banging inside of cabinet after my last visit. I had found this unit needed a new tub due to tub being defective and out of round. Arrive today and found lid was taken off customers unaware how that happened. Disconnected power and disassembled unit to gain access to inner tub replace inner tub and reinstalled tub and agitator found that this unit is sitting on a drip pan that is not connected to a drain line, but found it was damaged as well which could have a fit big part in this unit sliding around. Customer asked for us to remove drip pan and if we could trash it for him. I say that this on the thank you card were customer signed. I explain to him that we are not liable for any kind of water issues. Ran diagnostic mode and check for Error codes and had none unit completed. Cycled with no issues re-calibrated unit unit is now working as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Chevy Chase, MD 20815
Sherwood
Job Details: 06/28/2023
cx complaint panel out. arrived and found unit was not plug all the in. got dw powered up. ran a diag and got error code f9e4 for lower spray arm. adjusted lower spray ran diag spray is turning cleared error code. cx lower basket support is also broke. this part is coved under warranty. ordering support.; ordrng 1 WPW10473807 (cbe support)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Port Republic, MD 20676
David J.
Job Details: 06/28/2023
Customer complaint unit is leaving clothes wet arrive today and found nobody home. Knocked no answer. I called customer left voicemail. Had office called customer. They left voicemail. Waited 10 minutes after appointment time and nobody arrived. Customer is going to have to call and reschedule appointment.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Palmyra, VA 22963
Kyle A.
Job Details: 06/28/2023
Changed lock and tested unit and unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Rosedale, MD 21237
Shane M.
Job Details: 06/28/2023
cx complaint the unit isnt cooling proper. found open thermistor when testing. replaced harness w thermistor.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alexandria, VA 22307
Davonte
Job Details: 06/28/2023
cx complained unit would turn off and on without him touching anything. cx stated he unplugged unit and would start runnung a cycle without pressing any buttons. confirmed cx complaint. ordering elec control and panel control.; ordrng 1 W11116592 (elec control) and 1 W11230941 (panel control)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Essex, MD 21221
Shane M.
Job Details: 06/28/2023
cx complaint the unit isnt draining. can confirmeed. took unit apart. found bra stuck in tub. pulled item. unit now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/28/2023
cx complaint the unit is not cooling in fridge. checked the unit and found that the return air duct was clogged with insulation. unclogged vent with all insulation and tested operation. unit is running as designed.
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Baltimore, MD 21201
Emmanuel R.
Job Details: 06/28/2023
"Cs unit Is making a noise , confirmed complaint.I found the blower wheel has frayed and its making contact on the housing.Replaced blower wheel and tested unit.Unit is now working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near West Manchester Township, PA 17408
Sal R.
Job Details: 06/28/2023
CX complaint iwas that the unti would not power on. I found the unit to be DOA. I unplugged and tested power supply . I fou d the propper 120V's for opperation. I plugged unit back in and powered on. UNit is now opperating as designed. I inspected the control and found all connection secure withn no concerns. UNit is opperating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Barhamsville, VA 23011
Orbie
Job Details: 06/28/2023
"cx complaint unit making crazy noise. checked unit, everything appears to be working as designed with unit but advised cx to monitor unit for future operation and to take video of unit to better help tech on return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Laurel, MD 20723
Israel R.
Job Details: 06/28/2023
"Customer complaint unit is frosting food in the freezer and the RC is warm and sometimes the unit blows hot and smells like gas. The unit is set to the coldest setting and the unit is warm. I checked fro gaps in the body liner and found a few. Applied silicone and seal all gaps. Gaps could be introducing moisture and frosting is developing. The unitis sealing good now. The refrigerator is warm but the freezer is freezing and making ice. I cannot replice the issue with warm air and gas smell. The unit thermosthat is on the coldest but RC is around 40. could be the gaps or defrsot issue, or the thermosthat could be starting to go bad. Ordering defrost board and thermosthat. 2 thermosthtsat tribles. 9 defrost control.; ordrng 1 WPW10352689 (cntrl-elec) and 1 W10866230 (thermostat)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Alexander D.
Job Details: 06/28/2023
replaced timer and cx supplied knob. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near York, PA 17406
Sal R.
Job Details: 06/28/2023
"CX complai t is that the unit is not drying competly. I foun d the unit has a F3E2 error code. I am ordering 1 sensor (WPW10298258). Once the part is avalible, please have someone for teh office call to set a return date.; ordrng 1 WPW10298258 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC
Shawn D.
Job Details: 06/28/2023
"607 cx complaint freezer temps were extreme, had to max fridge and freezer temp settings. inspected fridge and found ice build up in freezer from door not sealing. Cleared ice, and found top right screw that holds door in place sticks out farther compared to left screw. used washer to even out door screws. door is defective, ordering door aice messed up the and getting door tracks in case ice messed up the door slide rail tracks.; ordrng 1 LW10858419 (Freezer Door) and 2 WPW10397636 (left drawer slide rail)s and 3 WPW10397635 (right drawer slide rail)s"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Dover, PA 17315
Fred G.
Job Details: 06/28/2023
cx complaint units FC and RC top leds are no working. I found unit falls under Technical Service Pointer #: W11460554 Rev I ( S191AQ). I was able to replace LED and found all lights now work as design.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Richmond, VA 23233
Thomas B.
Job Details: 06/28/2023
Cx complaint unit is not working properly inspected unit found no dye drier installed still has factory drier unable to detect leak ordering the evaporator and drier for return Sealed System Tech Only Visit; ordrng 1 W11507067 (Evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DWH0
Near North Potomac, MD 20878
Julian H.
Job Details: 06/28/2023
GOT HERE based on codes on previous call double check functionallity of diverter valve & found it leaking this unit will need a sump/motor asm as well which CX didnt agreed to replace called office to do a refund
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Catonsville, MD 21228
Emmanuel R.
Job Details: 06/28/2023
"Replaced LED, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/28/2023
CX complaint about unit not washing dishes well since they got it installed put unit on test mode no errors let auto test start & noticed that water was barely covering filter took water out & tested to a bucket water pressure very low CX needs a plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Middle River, MD 21220
Shane M.
Job Details: 06/28/2023
installed fz door. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Rockville, MD 20853
Julian H.
Job Details: 06/28/2023
CX complaint about pots & pans not been even found that grates are warped up & breaking not cause By CX this could potentially can cause CX to get injured very dangerous for CX to use; ordrng 1 W11465357 (grate set)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Nottingham, MD 21236
Shane M.
Job Details: 06/28/2023
installed striker. unit working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Rockville, MD 20853
Julian H.
Job Details: 06/28/2023
replaced parts left parts w CX
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Reisterstown, MD 21136
Justin S.
Job Details: 06/28/2023
"cx says the unit keeps giving a check vent even after they check the filter. found a f4e3(air flow) f4e4(L2) error codes in memory. ran the diagnostic and the unit is getting a 225 then a 0(bad) on air flow. removed the vent line and retested with 113 and 1(good) on airflow. confirmed with vent test kit. cx says vent line has not been cleaned recently.; ordrng 1 W11224254 (test kit(js vs)), used 1 W11224254 (TEST KIT(js vs)) from stock"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Falling Waters, WV 25419
Ken M.
Job Details: 06/28/2023
Pulled fill tube extension and confirmed no damage to either the fill tube or the extension. Ice maker replaced and ensured the fill tube extension was fully seated into the ice maker. Unit is working properly. Old ice maker left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Parkville, MD 21234
Shane M.
Job Details: 06/28/2023
cx complaint the unit came w broken insulation w the bin. can confirmed. unit within 30days of pop. ordering insulation w bin.; ordrng 1 WPW10117358 (insulation) and 1 WPW10371194 (bin)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 06/28/2023
"CX complains unit is not lighting on front left burner. CX is being covered by parts and labor auth. Found unit igniter was arcing to the cooktop. Was able to replace igniter with pre I.D. parts. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Parkville, MD 21234
Shane M.
Job Details: 06/28/2023
cx complaint the unit isnt spinning. found a broken belt. $281.50 for the repairs. leasing office didnt pay svc. WPW10006384
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/28/2023
"fc light out, rc lights flashing. replaced fc led, all lights working properly; ordrng 1 W11483116 (LED em vs), used 1 W11483116 (LED) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Manchester, MD 21102
Drew B.
Job Details: 06/28/2023
replced both parts and tested unit now fully operational and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Israel R.
Job Details: 06/28/2023
Customer complaint unit is not cooling. Found the unit is overfrosting. I tested the unit the heater is not turning on. I removed ice and found harness has failed. Repalce it with new heater and harness. Unit is back to normal operations.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Finksburg, MD 21048
Justin S.
Job Details: 06/28/2023
cx showed me the unit cracked the glass on the right front burner. replaced the cooktop and tested. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Christian C.
Job Details: 06/28/2023
Installed FC door and nameplate. Leveled doors. Doors are now aligned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22304
Davonte
Job Details: 06/28/2023
cx complained unit wasnt keeping cold in the fc and rc. checked fc evaporartor and it didnt have a frost pattern. checked compressor for amps got 1.8. compressor was hot when touching with hand. called seal tech line spoke with jp.confirmed unit needs compressor and evaporator. compressor is on special order.; ordrng 1 W11455370 (evap) and 1 W11504451 (suction line) and 1 W11504445 (coupler) and 1 W11109499 (drier) and 1 W11455472 (compressor) and 1 W11504420 (coupler) and 1 W11506635 (valve coupler) and 1 W11504431 (coupler) and 1 W11504447 (coupler) and 1 W11506624 (heat loop)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Beltsville, MD 20705
Israel R.
Job Details: 06/28/2023
"F6E3 Suds/Air in the pump, F6E4. Float switch open,F9E1 Divereter not finding home position. F10E1 wax motor issue. Customer complaint unit is not completing cycle during the drying cycle the unit shuts off. Found no error codes and the unit is washing. Ran Express wash and right before the las drain cycle the unit just canceled it self and . Talking to the customer the stated that the unit is always isseu happens in the drying cycle. The unit has a pro dry feature with a fan. The fan is running hot. The diverter in the motor is spinning and finding home position on test. I would like to replace the OWI, and fan motor along with the wash motor at the same time not sure what is shorting what. The unit will needs vent assembly, OWI and Sump assembly; ordrng 1 W11228135 (vent) and 1 W11084121 (sensor) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20772
Leon
Job Details: 06/28/2023
CX would have to call home depot to have then schedule service cx has 5 year extended Warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/28/2023
replacee the diffuser and tested operation. made sure that it is opening and closing. sounds like it should to me not too loud during operation. you will hear it slightly when it is changing position.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Millville, DE 19967
Michael E.
Job Details: 06/28/2023
"CX complaint: H2O error code. Tested and verified complaint. I found the supply line had kinked behind unit. I corrected the supply line, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hampton, VA 23651
Justin W.
Job Details: 06/28/2023
"cx complaint unit not spinning. checked unit to find error codes f7e6,f7e7, f7e1. checked cap to find reading 0 to 1. replaced cap from pre id and tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 06/28/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
John P.
Job Details: 06/28/2023
cx complaint unite makeing nose found blown wheel spated motor order motor and blower wheel; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Shane M.
Job Details: 06/28/2023
"cx complaint the unit isnt filling w water. found water supply to unit, turned off. fixed thiss issue. calibrated the unit. unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manassas, VA 20111
Richard B.
Job Details: 06/28/2023
"CX complant. Fridge not working right. Prior diagnosis found unit needs drawer arness. Installed harness and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/28/2023
Cx complaint is that the unit is not turning on. Upon arrival I found that the outlet was not receiving any voltage. I plugged the unit into an outlet that I verified the voltage in and it was still unrespnsive. I removed the vent cover and accesses the fuse. I found that the fuse was reading OL. I then replaced the fuse and plugged the unit back in. it is now functioning as intended. I informed the cx that the outlet is dead and will need looked at by an electrician. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB855DW0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/28/2023
"Cx complaint F5E3 error.Ran test mode, confirmed F5E3. The lid lock made a buzzing noise and generated the eror again in diagnostic. Replaced lid lock using pre id part. Cleared error, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $318.26"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Baltimore, MD 21206
Shane M.
Job Details: 06/28/2023
installed striker. calibrated unit. unit working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Ashland, VA 23005
Thomas B.
Job Details: 06/28/2023
Cx complaint dent in inner door went to replace new door is bent and cx doesn't like how dirty with streaks ordering new panel; ordrng 1 W11637956 (Inner door panel)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Upper Marlboro, MD 20772
Leon
Job Details: 06/28/2023
cx complaint is unit wasnt coolin confirmed issue seen that the heater bi-metal in the FC was reading OPEN when it was covered in ice cx order part from AZM and will call back when the replacement part comes in; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSBP25FKSS00
Near Washington, DC 20016
Sherwood
Job Details: 06/28/2023
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23229
Joseph D.
Job Details: 06/28/2023
customer complaint you did not making ice confirm complaint found broken wires in door harness quoted customer for repair customer decline; ordrng 1 LW11202405 (Door)
We serviced a
JENNAIR DISHWASHER
Model JDPSS244LL2
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/28/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit no longer leaks. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRW01
Near Richmond, VA 23237
Chris B.
Job Details: 06/28/2023
804-543-8542 primary number apon arrival cx had unit powered down will need to reshedual for july 11th; schdld next appmnt for 7/11 TUE !