We serviced a
AMANA RANGE
Model AGR4230BAW5
Near College Park, MD 20740
Samuel R.
Job Details: 07/12/2023
knocked on door and guy who answered said they replaced the unit .
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Norfolk, VA 23518
Zachery R.
Job Details: 07/12/2023
"cx complaint unit not draining. checked unit. no faults present. drain pump measuring 12.6 ohms and recieiving 121vac. hot and cold valve are good. come to find debris in drain filter. cleared debris, tested, unit working as designed. advised cx ticket open for 30 days."
We serviced a
MAYTAG DRYER
Model MEDP586KW0
Near Stevensville, MD 21666
Taylor F.
Job Details: 07/12/2023
Cx complaint is unit making a thumping noise. Tested inspected and verifed complaint. Replaced blower wheel from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Silver Spring, MD 20902
Roberto I.
Job Details: 07/12/2023
"Cx complaint icemaker stopped for several days, now is working again.Ran test 44, harvesting completed. Removed icemaker cover, found ice cubes stuck between cover and icemaker, interfering with the harvesting. Found servive pointer about new icemaker design. Quoted repair $432.69, with $110 labor for icemaker W10337610 replacement. Cx declined. Collected $120; ordrng 1 W10337610 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 07/12/2023
"cx complaint unit giving f1e1 error. inspected unit and verified complaint. unit moved to maintenance shop prior to arrival so cant test power supply of where it was originally installed. took back panel off. preid control didnt make it to my bin but its the wrong color anyway. ordering black control. call cx to schedule return visit once we have eta on part; ordrng 1 W11620481 (control)"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Camden, DE 19934
Frederick R.
Job Details: 07/12/2023
CX complaint is WM shakes violently. Inspected/tested found unit was never leveled properly when installed by CX. The unit shook so bad it broked the rubber off the bottom of levelling legs. CX had unit up on 2x6 and legs removed. Advised CX how to properly install ubit and she is buying the levlel legs herself. Legs need to go all the way up to avoid shaking and levled properly. CX paid the $120 SC fee by CC. CX doesnt want to continue service. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Greenbelt, MD 20770
Sherwood
Job Details: 07/12/2023
cx broken shut off. arrived today installed part. this repair is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/12/2023
"cx complaint that unit is just clicking and wont start cycle, i found a faulty slider and replaced and they spoke to wp while in home. and they are getting auth but once they send it over we will trnasfer work done today but unit is fintional and check good. i spoke to cassandra through maytag while in home and they are sending over auth for complete repair"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mechanicsville, VA 23111
Chris B.
Job Details: 07/12/2023
replaced heater harness ui and control unit now cooling
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 07/12/2023
"cx complaint is the unit gooig off balance. checked for codes and found F0E9, F0E5, F0E3, F7E4. cleared codes and ran service cycle. unit kept stopping during spin. found slider was coming apart causign it not to engage. replaced with preIDed part. leveled and calibrated unit. advised cx on loading/ cycle selection. unit is working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Vienna, VA 22180
Christian C.
Job Details: 07/12/2023
Installed valve. Tested unit water is now flowing normally. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/12/2023
"cx complaint unit not starting. checked unit. come to find defective lid latch reading open. replaced latch, calibrated and tested, heard unit making abnormal sounds. checked gearcase, come to find oil leaking and side to side play in shaft. ordering all parts needed to complete repair. 2 COUNT; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (shifter) and 1 W10721967 (drive pulley) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Vienna, VA 22182
Christian C.
Job Details: 07/12/2023
Cx complaint unit is not working. Inspected unit has F22 error on display. Cleared error and ran through diag cycle no issues. Spring clamp for bellow is defective. Advised cx for total cost for repair and would like to speak to supervisor first. Cx owes 230 total. Cx says they were told unit would get replaced. Advised cx they would have to talk to whoever was going to replace it but wants to speak to supervisor.; ordrng 1 W11032829 (spring clamp)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Norfolk, VA 23502
Zachery R.
Job Details: 07/12/2023
"cx complaint unit leaking, checked unit, unit is properly installed. unit displaying f9e2 drain pump electrical fault, f8e4 float switch open. ran auto test cycle, no faults present. cx showed how they load unit, cx is loading unit the proper way. drain pump measuring 30 ohms. and receiving 121vac. ordering acu and drain pump due to drain pump working intermittently. advised cx they will be contacted for return visit.; ordrng 1 W11506011 (acu) and 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Sal R.
Job Details: 07/12/2023
"CX complai t is that the unit is maki9ng a buzzing sound every 30 sec. I found that the compressor is seezed. I am ordering 1 com pressor (W11574734), 1 drier filter (W11109499) , and all couplings . Return visit will need to be 2 call counted for a SS tech as well as LOKRING required; ordrng 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 2 W11506635 (Access tubs)s and 1 LOKRING (LOKRING) and 1 2CALLCOUNT (2 CALL COUNT)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Virginia Beach, VA 23451
Branden R.
Job Details: 07/12/2023
came out and replace part on unit tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/12/2023
"installed RC evap fan motor, optimized thermistor, installed new control and LED board, set test 7 to 02, tested all ops ok"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/12/2023
cx complaintthat unit is not tunring light off and foudn the unit to have stuck relay on control not allowing the light to turn off.. iordering the following parts for return repair.; ordrng 1 8206232A (bulb) and 1 W11544456 (control)
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW01
Near Catonsville, MD 21228
Robert L.
Job Details: 07/12/2023
"cx complaint not freezing fully, found temp 28 on arrival, found evap has slushy ice around edges but no frost pattern in center, sealed system leak, quoted $1000+ cx declined repair, collected $120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Chantilly, VA 20151
Richard B.
Job Details: 07/12/2023
"CX complant. Fresh food not cooling enough. Inspected unit and found freezer evap iced over causing a no cool issue. Found evap heater not thawing out evap. Ordering heater , Further work needed, in addition to fresh food door issue. Not in stock. Door has not arrived yet. RB; ordrng 1 W11650661 (heater)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Milford, DE 19963
Frederick R.
Job Details: 07/12/2023
CX complainmt is knob stripped. Replaced all parts per prior diagnosis. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Martinsburg, WV
Ken M.
Job Details: 07/12/2023
"Customer complaint is that the unit is not cooling, making a clicking noise. Customer had the unit unplugged. Unit plugged in and the compressor turned over, but was buzzing very loudly, then tripped the overload. Per SP W11634348B, unit needs a new compressor.; ordrng 1 W11574734 (Service Kit) and 1 W11504431 (Lokring) and 1 W11504415 (Lokring) and 1 W11506621 (Lokring) and 1 W11506635 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Lokring) and 1 W11504447 (Lokring)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Greenwood, DE 19950
Frederick R.
Job Details: 07/12/2023
CX complaint is drain stuck. As soon as unit powers on it starts to drain and doesnt shut off. Unit is in a very expensive RV with custom cabinets etc. In order to access this unit the CX has been informed they need to remove doors and hardware surrounding unit in order for it to be pulled out. No way to truly diagnose unit without pulling out. Ordering drain pump to avoid possibility of having to pull out more than once. SPoke to Sharita and ordered pump that is in stock. Rescheduled appt for Tuesday 7/18/23 to order pump and give CX chance to make accessible. Removal would be eaier with a 24in like 1 1/2 in pvc pipe to evoid scratch wood underneath unit.2 Tech on return. CX is aware we cannot remove or reinstall doors or hardware; ordrng 1 W11046209 (pump-water)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Preston, MD 21655
Taylor F.
Job Details: 07/12/2023
"Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the inlet valve to be clogged with sediment. Replaced valve from VS and instructed cx to get screens for water lines to prevent issue from happening again. Unit is now working as designed. Job is complete.; ordrng 1 W11210463 (valve TF VAN STOCK), used 1 W11210463 (VALVE TF VAN STOCK) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near McLean, VA 22101
Lloyd B.
Job Details: 07/12/2023
Cx complained of frost. Inspected the unit and found slight frost on the left side of the freezer door. Adjustments have been made to gasket 10 months ago but air continues to enter. Unit needs new gasket and silicone.; ordrng 1 8201711 (silicone) and 1 W10571967 (freezer gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details: 07/12/2023
"CX complai t is that the unit is not cooling in the RC. I found that the control is not senting the propper voltage to the deforst . I am ordering 1 control (W11566851) and 1 thermistor (WPW10384183). Once the parts are avalible, pelase have somoene for teh office call to set a return date.; ordrng 1 WPW10384183 (thermistor) and 1 W11566851 (control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22101
Lloyd B.
Job Details: 07/12/2023
"Cx complained the unit did not dispense water or make ice. Inspected the unit and found the water valve behind the built in unit, was off. Turned water on and tested and it now dispenses water and will make ice. Install and instruct. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Reading, PA 19610
Cody H.
Job Details: 07/12/2023
"CX complains unit does not run cycle. Unit shows f7e4 error. found unit gearcase had failed and will need replaced. Quoted cx for repair, to which CX declined. CX paid service fee with card, no further work needed unless cx wants repair."
We serviced a
WHIRLPOOL FREEZER
Model WRS586FLDM00
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 07/12/2023
cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found drain clogged. took off drain tube and cleaned it out and cleared ice with steamer. tested unit. unit is now working propely. cx paid 120 service call with c/c
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Millersville, PA 17551
Justin L.
Job Details: 07/12/2023
"Cx complaint unit not completing cycles. Was able to access unit and verify 120.3VAC incoming. Ran unit and unit fills and drains but motor just hums due to failed capacitor. Replaced part with van stock and same issue found new capacitor is failed. Reordering capacitor with control and motor as a precaution. Once parts are in office will need to set return.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 W11395618 (capacitor) and 1 W11283592 (motor) and 1 W11513246 (control), used 1 W11395618 (capacitor (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Richmond, VA 23236
Joseph D.
Job Details: 07/12/2023
Customer complaint unit frosting over in the freezer found lower gasket not sealing properly applied heat adjusted upper hinge applied grease leveled unit and unit now sealing properly working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near York, PA 17404
Sal R.
Job Details: 07/12/2023
CX instruct concerns . Elderly CX did not know how to change temp settings. Edjucated CX on control opperations. UNit test good.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Sandston, VA
Chris B.
Job Details: 07/12/2023
cx comp unit will not wash insp unit conf cx conmp f9e1long drain f0e2 over suds f5e2 lock fail insp unitfound water stuck in unit removed obstruction from dp tested unit wroking as desighned mp
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Red Lion, PA 17356
Drew B.
Job Details: 07/12/2023
cx complaint that unit is not filling and f8e2 and also then found the inverter to be leaking when.. running the unit trying to wash will need the vlave and also the motor Schd for the 17th in stock if anything cancels call cx.; ordrng 1 W11434044 (valve)
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBS22
Near Millersville, MD 21108
Israel R.
Job Details: 07/12/2023
Customer complaint units front panel is dented. Took pictures and found the front door is dented on the microwave door. The customer had the part with him i went to install the new part but the new front panel does not have the foam gasket. I tried swap it but the glow came off. Unit needs the foam gasket. Ordering foam bring back the nametag and the front panel is at the customers house.; ordrng 1 W10359769 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Newport News, VA 23608
Carl A.
Job Details: 07/12/2023
"cx complant of unit not cooling,checked unit to find evap cover covered in frost,pulled cover to find thermistor ohmed out thermistor reading at 4.37 k ohms in ice,also checked heater reading at 37 k ohms replaced thermistor tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near New Kent, VA 23124
Orbie
Job Details: 07/12/2023
"cx complaint unit not running. checked unit verified complaint. found open thermal fuse. unit needs thermal fuse before we can further diag unit. quoted cx for repair, cx agreed. cx PIF. called office to reschedule job. advised cx her exhaust vent is a little too long. secured vent to rear of unit.; ordrng 1 WP3390719 (fuse-thrml)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 07/12/2023
Cx complaint is that the slides in the FC have frost built up causing them to not onpe and close proerly. Upon arrival I found that the door is sealing properly the entire way around. I then inspected the RC doors and found that they are sealing as well. i noticed that the inner liner and the outer cabinet has a small gap in the corners. i applied silicone sealant to the gap. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/12/2023
replaced ice motor and new motor won't run check for 120 at motor one pedal depressed 120 present motor does not run must replace faulty motor; ordrng 1 W11671282 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bethesda, MD 20817
Shawn D.
Job Details: 07/12/2023
replaced sump/motor put unit back together and tested and leaks and stayed running. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23231
Chris B.
Job Details: 07/12/2023
eplaced harness tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/12/2023
"Replaced sump, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
Joseph D.
Job Details: 07/12/2023
Unit with failed compressor unable to start. Pulls 8 amps and stutters. Must replace compressor as described in service pointer. Compressor cbe. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)
We serviced a
JENNAIR COOKTOP
Model CCG2520B
Near ,
Frederick R.
Job Details: 07/12/2023
CX complaint is burners not lighting. Inspected/tested and found unit has a bad spark module. Unit is 27yrs old and the module is no longer available. Checked IPL. Tried to google part and it doesn not come up. InformedCX the part needed was no longer avialble. Collected $120 SC by check. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/12/2023
Replaced faulty control board and broil element now shutting off properly. Working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/12/2023
"Replaced harness per previous tech, unit began developing frost pattern and RC is cooling. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23231
Chris B.
Job Details: 07/12/2023
cx comp unit unit will not wash clothes insp unit conf cx comp insp unit found wire not seated in shifter seated wire tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Windsor, PA 17366
Drew B.
Job Details: 07/12/2023
CX Complaint that unit is not going through the cycle on its on found long fill no fill.. and found the unit to have massive amount of clumping collaspe in the cold screen casuing the water to limit incoming. cleaned and reserted and now checks good all other funtions are operational.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Richmond, VA 23234
Chris B.
Job Details: 07/12/2023
cx comp unit will not turn on insp unit conf cx comp found unit power button not responding unit did go into test mode mode found f5e3 code found door lock ran unit threw diag mode no errors also tested lid lock serval times unlocked and locked no problem unit will need UI to prevent stcuk power button ordering UI W11319991; ordrng 1 W11319991 (UI)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Washington Boro, PA 17582
Justin L.
Job Details: 07/12/2023
Cx complaint unit wont start. Was able to access unit and found checked incoming voltage to find 0 VAC incoming. Found breaker off. Reset and found 243.2 VAC. Tried to start but found pts not seated. Reseated and Ran unit and unit unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
Chris B.
Job Details: 07/12/2023
replaced tub could not test unit due to it being removed proir to arrival and floor is taken up to be redoen
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 07/12/2023
Cx complaint of loud screeching noise during cycle. Was able to access unit and found no saved error codes. Ran auto test and heard noise coming from gearcase internals. Checked under unit and found signs of the agiator not fully moving causing splutch and belt wear and shavings. Found shaft of motor out of round as well. Wash plate came off. Ordering parts needed along with 2 call count for return. Once parts are in office will need to set return; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11481722 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WED92HEFC0
Near Charlottesville, VA 22903
Eric F.
Job Details: 07/12/2023
"Confirmed cx complaint unit making loud noises. Found supports, idler worn, grinding and squeeling. Found blower wheel cracked, making high pitched squeeling noise. Quoted cx for replacement parts, cx going to shop around. Quoted cx for 2 count labor to drill out blower wheel if return visit is required.; ordrng 1 WPW10359271 (roller shaft) and 1 WPW10359272 (shaft) and 2 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 661570V (belt) and 1 WPW10211915 (blower wheel) and 1 W11364931 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Chantilly, VA 20152
Richard B.
Job Details: 07/12/2023
"CX complant. Lights out in fridge. Installed LED for fresh food and ffresh food working, Will need freezer LED . CX paid in full Sceduled , RB; ordrng 1 WPW10515057 (led 65)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/12/2023
fc fan humming and but no movement compressor making knocking and buzzing sounds when test activated $491.05 cx declined $120 collected; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Red Lion, PA 17356
Drew B.
Job Details: 07/12/2023
cx complaint that unit is not heating and when tested foudn a very loud buzzing sound and not heating.. i found this is under the aig contract and due to the cost of the repair. over the pre auth limit will need the aig contract appoval for cost comnparison.. call to reschd if approved to return for repair; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bryans Road, MD 20616
Shane B.
Job Details: 07/12/2023
installed ordered part and tested unit for cx. unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/12/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Sump Motor stopped running error. Checked the Sump Motor to the unit. Motor is fully plugged in. Diverter on the Sump Motor is Clicking. F7E1 = No Heat. Checked Heater Element Harness. Heater is fully plugged in. Tested the Heater in Service Diagnostics. Heater is Heating. Unit will need the Sump Motor = Wpw10605057. Cx paid for the Service Call Only by Card. Cx is paid in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Vienna, VA 22181
Jason A.
Job Details: 07/12/2023
CX complaint DW leak. Inspect unit & ran test wash 5X. Checked drain & water lines to under sink. Update MS & POP > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodbridge, VA 22192
Justin S.
Job Details: 07/12/2023
plugged the unit in and the display illuminates but the unit is illuminating all the lights but it is glitching badly. the unit needs the ui; ordrng 1 W11591400 (ui)
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Alexandria, VA 22309
Davonte
Job Details: 07/12/2023
"cx complained hood was struggling to go up and down. confirmed cx complaint. took front cover off unit, saw wires were getting in between the track, preventing hood to go up and smoothly. reaseated wire, hood going up and down as should."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Petersburg, VA 23803
Chris B.
Job Details: 07/12/2023
cx comp unit will wash insp unit conf c xcomp found wire not seated on dp seated wire tested unit wroking as desighned
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Brandywine, MD 20613
Shane B.
Job Details: 07/12/2023
installed all ordered parts. tested all burners. working as designed.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fayetteville, PA 17222
Bernard M.
Job Details: 07/12/2023
"Cx complaint unit makes squealing noise while running. Ran normal cycle and the unit squealed at the begininng then intermitten during cycle. Removed drum and found the idler pulley locked up. Replaced pulley using pre-id parts, ran unit and it no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Virginia Beach, VA 23452
Austin D.
Job Details: 07/12/2023
"cx complaint the unit is not turning on for the oven. checked the unit and found signs of an infestation with also the error code f1. therefore, the unit needs a new control but the new part cannot be installed until the area has been exterminated and no live bugs are present. advised the receptionists at the front desk since cx was not present.; ordrng 1 W11594225 (control black)"
We serviced a
WHIRLPOOL WASHER
Model Mvw7230HW0
Near Newport News, VA 23602
Carl A.
Job Details: 07/12/2023
"cx complaint of unit making noise,checked unit to find no error codes at this time,found the grinding nosie coming from agatator splinds on gear case grinding ,checked under unit to find oil leakin as well break down as follows 1/W10752187,screw,1/W11550891,Washer Agitator1/W11449841,Gearcase,1/W10734521, Clutchservice call break down as follows service call 120.00parts 368.82shipping 15.00labor 220.00sub total 723.82tax 22.13grand total 745.95cx will call back if moving forward with repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Madison, VA 22727
Eric F.
Job Details: 07/12/2023
"Confirmed cx complaint unit non responsive. Power cycled unit, unit powered on. checked error codes. Found F5E2, latch failure code. Ran test cycle. Lid latching, unit currently working as designed. If cx calls back must pre-id lid latch W11565030, acu w11550656 and console W11324037 for return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 07/12/2023
"cx complaint is the unit not cooling again. when i arrived unit was room temp and making a loud buzzing noise. sounds like a locked up compressor. put unit in diagnostics and verified noise is frm compressor. compressor is pulling 3amps and just buzzing. its very hot, 215 degrees on top. start device is not hot. reordering compressor, drier and evap. schedulel with SS tech when approved and when parts are available.; ordrng 1 W10507884 (compressor) and 1 wpw10143759 (uv drier) and 1 W11536253 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near Rockville, MD 20850
Julian H.
Job Details: 07/12/2023
replaced evap motor noticed drain clogged steamed ice & cleared drain from the back MUST WAIT 24 HRS TO COOL DOWN AROUND 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXSL00
Near Enola, PA 17025
Fred G.
Job Details: 07/12/2023
"waws ablet to access unit and replace the compressor, filter/dryer, and evaporator as per previous tech. I found unit held a 30 in vacuum for 30 mins. i then charged system with 5.0oz of R134A. found unit built a full frost pattern. advised cx 24hrs for cooling 48hrs for ice. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Oakton, VA 22124
Richard B.
Job Details: 07/12/2023
"CX complant, Washer out of balance. Inspected unit and per service pointer W11684122 rev A there is no QR code on inner basket. Called techline to report findings and find resolution . Per techline recomendations replace inner basket . Ordered inner basket. Further work needed. RB; ordrng 1 w11172199 (inner basket.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 07/12/2023
"complaint is frost/condensation on shelves, poor cooling. confirmed complait. found evap had a lot of frost at bottom blocking air flow. frost melted quickly. tested thermistor, its in spec. tested heater, it works. found seperator door is letting air in causing moisture issues. ordering seperator door and seperator assembly. schedule when avialab.e; ordrng 1 W11423787 (seperator assembly) and 1 W11397167 (seperator door)"
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Fairfax, VA 22030
Richard B.
Job Details: 07/12/2023
"CX complant. Poor ignition on burners .Prior diagnosis found unit needs one more igniter, Igniter package that was sent was not inside package. Installed igniter and tested unit. Working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mercersburg, PA 17236
Bernard M.
Job Details: 07/12/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Removed hoses from unit and found good water pressure from the house. Reconnected hoses and ran test, during fill the valve made squealing noise. Unit completed without any other issues. The hot solenoid isn't opening fully. Ordering valve, once available contact cx to reschedule; ordrng 1 W11038689 (inlet valve)"
We serviced a
JENN-AIR FREEZER
Model JUCFP242HM00
Near Smithfield, VA 23430
Carl A.
Job Details: 07/12/2023
"cx complaint of unit not making ice,checked unit to no ice in molde, jumpered out icemaker no action ,removed water filter to find water no cutting off and not sending water to vavles ordering parts needed called techline spoke with JOE was advise to get the following parts for repairs; ordrng 1 WP2307650 (valve-inlt) and 1 WP2225521 (housing)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Newport News, VA 23602
Orbie
Job Details: 07/12/2023
"cx complaint unit filling slowly and screeching noise during spin. verified complaint. found loose agitator, pulled agitator to find egged out hole, replaced agitator from VS. found weak water valve. unit needs water valve. inspected under unit to find very loose belt squeaking during spin. pulled belt off to find oil at cam. unit needs gearcase and associated parts to complete repair. got unit up and working temporarily until we return. advised cx to use hot water.; ordrng 1 W11220230 (valve) and 1 W11550891 (washplate OA/VS) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS3
Near Midlothian, VA 23114
Joseph D.
Job Details: 07/12/2023
"Cx complaint fr burner notigniting, confirmed complain. Adjusted burner head and valve , unit now igniting properly. No other issues detected. Work properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mercersburg, PA 17236
Bernard M.
Job Details: 07/12/2023
"Cx complaint the unit leaks water from the icemaker door. Removed panel and found when dispensing water, the valve opens on the icemaker fill tube and pshes water into icenaker assembly. Replaced dual valve and water doesn't come through when dispensing. Cx has new water tube from house into valve and pressure seems the same when dispensing. Found the adapter on icemaker assembly isn't sealing causing water to leak down wall and under pantry drawer. Ordering adapter, once available, contact cx to reschedule; ordrng 1 WPW10635022 (adapter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Fairfax, VA 22030
Jason A.
Job Details: 07/12/2023
"CX complaint FRIDGE inconsistent cooling. Replaced RC evap, compressor & installed drier & coupler. Check for leaks & run vac. Filled 4.5 OZ R134. Good working & equalise pressures. Good frost pattern. 155W at 100% Ran test 38 to test for frost pattern & fan sequence > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Dallastown, PA 17313
Drew B.
Job Details: 07/12/2023
"cx complaint that unit is leaking front left front of the unit but they are getting the PF on the UI.. and will be intermtting nd they said the leak is coming up but it could be weeks in between checked all test and water functions and hoses, pans an etc.. also checked the drain tubes and again changed 07 to 02 and also found the tube to be not flush bc of the foam acausing a lip and leaking. i dcrapped and replaced tube and no leaks. ordering board for PF on ui..; ordrng 1 W10830278 (control) and 1 W10843055 (control) and 1 W10830288 (led board) and 1 W11092503 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 07/12/2023
the unit is leaking from the dispenser and need the connectors replaced; ordrng 1 WP2314271 (connector) and 1 8201815 (connector)
We serviced a
JENN-AIR OVEN
Model WRT318FMD809
Near Great Falls, VA 22066
Simon
Job Details: 07/12/2023
CX complaints freezer door gasket keeping falling.called TECH LINE ADVASED TO USE A SILCONE SEALANT .ordered silcone sealant .SZ; ordrng 1 W10841140 (silicone sealant)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Frederick, MD 21701
Justin S.
Job Details: 07/12/2023
the unit is not draining in cycle. found the drain pump is getting voltage. replaced the drain pump with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10919003 (pump-water)
We serviced a
MAYTAG REFRIGERATOR
Model mff2055frz00
Near Harrisburg, PA 17113
Fred G.
Job Details: 07/12/2023
cx complaint unit is building frost in the FC. inspected unit and found right lower corner of FC gasket was not sealing. I was able to hit it with heat from heat gun and found gasket did form back into shape and began to seal. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Woodbine, MD 21797
Ricardo S.
Job Details: 07/12/2023
"Cx complains about an noise and unti nto cooling properly, inspected unit, the Rc evap is full of ice.. defrost problem, i ran test#128 wrong version 6.0.0 unit needs evap/cover and cntrl elec CX WILL CALL THE MANUFACTURED TO SEE IF THEY CAN COVER THE WHOLE REPAIR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Palmyra, PA 17078
Fred G.
Job Details: 07/12/2023
cx complaint right side RC door gasket is bad and door sometimes doesnt close right. inspected unit and found right RC door gasket has failed. I then also found right side RC door bottom hinge recevier is faulty causing door not to close correctly. unit needs Right RC door to correct issue. door comes with new gasket. advised cx door takes 6-8 weeks to get and it will get shipped to cx. once in they will call to set up a return visit.; ordrng 1 W11178521 (nameplate) and 1 W10858417 (right rc door)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZB2
Near Woodbine, MD 21797
Ricardo S.
Job Details: 07/12/2023
"Cx complains that the unit not making ice, inspected unit, the water pressure on reservoir is bad,.. but the pressure with out the filte ris good, unit needs a new water filter, circulation pump ck sok.."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 07/12/2023
came out to resovle the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed. no abnormal noises during operation. unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KURR314KSS00
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 07/12/2023
the part still missing the switch ..the customer will call the manufacturer to see what they gonna do; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/12/2023
cx complaint is unit just about stopped cooling and she turned unit off a few days and cleaned out and then plugged unit back in and she said unit is cooling and running good now. took temp readings first of 33 in fridge 3 in freezer. evap and back wall clear. only issue found as of now is temp issues. lights and fans check. will order update controls and reset unit and she will keep a eye on unit.as soon as parts are in office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11650660 (Heater n Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Falls Church, VA 22043
Lloyd B.
Job Details: 07/12/2023
Cx complained of dim lights. Installed new upgraded led's and all the lights are on and bright. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Sykesville, MD 21784
Brian R.
Job Details: 07/12/2023
replaced parts and during repair in the tight space and everything going on as we scheduled when buisness was open the fascia cracked. unit checks and will order part needed. office will schedule.; ordrng 1 W11413567 (Fascia)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Rockville, MD 20852
Roberto I.
Job Details: 07/12/2023
"Found unit unplugged, defrosted and partially pulled out by the cx. Pushed unit back in place and pulled it out again by using the slide. Replaced parts and resumed power. Compressor and fans started, unit good to go. Collected $125"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Chantilly, VA 20152
Richard B.
Job Details: 07/12/2023
"CX complant. Water leaking from fridge. Inspected unit and found water on freezer door gasket below mullion dstrip. Found mullion on but not heating. Replaced mullion . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/12/2023
cx complaint leaking from behind - top freezer refrigerator - unknown location behind the inside of freezer checked unit and found tube unseated from ice maker causing it to leak when calling for water . reseated and added small amount of permagum to help hold tube on . tested and unit is now running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Ricardo S.
Job Details: 07/12/2023
"Cx complains that the dispenser leaks water sometimes, inspected unit, ice maker works fine.. but sometimes the ice cubes melt, inspected unit on test mode no error codes. E0.. rc temp read 41 degrees, Fc temp 4 degrees, evaporator fan motomr not working properly, order part; ordrng 1 W11224591 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Stevensville, MD 21666
Taylor F.
Job Details: 07/12/2023
On arrival:Low side: 20in High side: 80psiEqualized: 15psiTest 40:Step 1: 15 and 15Step 2: 15 and 15Step 3: 20in and 85Step 4: 15in and 82Step 5: 12in and 80 Called WPTL and determined there is a leak in the sytem. Pressure tested system with 150psi for 30mins and pressure did not drop. WPTL is putting unit up for review. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Inwood, WV 25428
Ken M.
Job Details: 07/12/2023
Found a used part and a used control in the box. Reordering part.; ordrng 1 W11395558 (evap cover - rc(reorder))
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS04
Near Alexandria, VA 22308
Davonte
Job Details: 07/12/2023
installed new magnetron. tested microwave for a minute unit heated as should and didnt turn off. collected 130 for labor.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Reading, PA 19609
Cody H.
Job Details: 07/12/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.