We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Fairfax, VA 22032
Richard B.
Job Details: 05/02/2023
"CXZ complant. Bulb is out under unit, Open filiment . Ordering control , to have incase triac is a issue and odering bulb , Further work needed, Bulb not in stock , Control in stock. Further work needed. RB; ordrng 1 8206232A (bulb) and 1 W11545876 (control)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harrisonburg, VA 22802
Danny R.
Job Details: 05/02/2023
found pressure hose came off unit at pressure switch wasnt seeing water enter or leave unit reinstalled tube now it works fine if called back order drain pump . checksok
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Saluda, VA 23149
Justin W.
Job Details: 05/02/2023
cx complaint lid cracking on left side. confirmed complaint. cx pif ordering lid to complete repair 21 in stock schedule cx for 5/4/23; ordrng 1 W11259006 (lid 225.68)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Walkersville, MD 21793
Marc M.
Job Details: 05/02/2023
installed control and ran unit calibration. unit completed calibration and now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/02/2023
"cx complaint unit not draining. checked unit, no debris in drain pump, impellars have good tension, and proper voltage, come to find defective motor measuring out of range, ordering sump&pump to complete repair.; ordrng 1 W11025157 (pump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Alexandria, VA 22310
Brian F.
Job Details: 05/02/2023
"Cx states foam shield hanging over kickplate, inspected and confirmed. Found unit also missing shields W11573704 and W11573700, cx moved into house 4/21/23, unit is less than 30 days old.; ordrng 1 W11573704 (shield) and 1 W11573700 (shield)"
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Beltsville, MD 20705
Emmanuel R.
Job Details: 05/02/2023
Cs unit is showing f1eo main control board failure. Removed rear cover and discovered roaches on the board. Advised unit will need a control board but before we come back out he need to call pest control save the reciept . Ordering control board special order.; ordrng 1 W11620526 (control)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/02/2023
Cx complaint the time of the clock advances too quickly states weekly it is ahead by 2 to 4 minutes by the end of week ordering the user interface ; ordrng 1 W11600370 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Camp Hill, PA 17011
Fred G.
Job Details: 05/02/2023
cx complaint unit is not cooling. inspected unit and found room temps in unit. I found evap fan is running. removed evap cover and no frost pattern. I found condensor fan is running and compresser is clicking. I amp clamped compressor and found 7.25amps when trying to come on. clicks on then clicks off. compressor is locked. unit needs compressor and filter/dryer to correct issue. called office to schedule and was able to set cx up for 5/4/23 cx did not want to sign card. cx wants to unit not repaired. wants units warrenty extended.; ordrng 1 W11580057 (compressor) and 1 W11109499 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Derwood, MD 20855
Roberto I.
Job Details: 05/02/2023
"Replaced parts, bypassed thermostat and forced defrost, the unit worked ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Fort Washington, MD 20744
Leon
Job Details: 05/02/2023
cx complaint was unit light didnt cut off and turn table didnt cut on replaced the control and the lamp tested unit and everything worked like it should
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Moseley, VA 23120
John P.
Job Details: 05/02/2023
Installed parts tested unit still acting up called techline talked to Derick either issue in harness or tstat; ordrng 1 W11224856 (Tstat) and 1 W11469478 (Harness) and 1 2tech (2 tech) and 1 W11520831 (Base) and 1 W11545872 (Transformer) and 1 W10754299 (Mag) and 1 W11252184 (Control) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL WASHER
Model LSV6233AW0
Near Baltimore, MD 21206
Alexander D.
Job Details: 05/02/2023
"cx complaint unit doesnt seem to be agitating as strong and cold water flow seems slower than usual. inspected unit. everything appears to be working properly. agitator isnt stripped, slow and fast agitate run good and spin runs good too. cold water does seem to be slower than hot and water supply is strong. inspected coupling and that looks good also. only thing i can find wrong is water flow out of cold valve is a little slower than cx is used to. ordering valve. quoted 262.68. cx paid 152.68 and will owe 110 labor on return visit. part in stock @tribles. scheduled return visit for 5/10; ordrng 1 285805 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Woodbine, MD 21797
Marc M.
Job Details: 05/02/2023
cx complaint unit walking aggresively out of the drain pan below and will not complete cycle. upon arrival also found the lid lock to be out of place and the actual locking mechanism inside of it is lopsided and very loose. checked diagnostic entry for error codes and found f7e5 error. attempted auto test cycle and unit would enter the procedure for auto test but would not engage the lock to advance thru the test itself. unit willl need multiple parts.; ordrng 1 W11417466 (control) and 1 W10913953 (actuator) and 1 W11307244 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/02/2023
"Cx complained the unit did not dispense water. Inspected the unit and found that with the filter out, the unit dispenses water. After many filter changes, the water does not dispense. Removed filter and it dispenses. Unit needs new filter housing.; ordrng 1 W10844267 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/02/2023
"installed freezer door and gasket per previous, heat treated gasket , tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS
Near Gaithersburg, MD 20886
Roberto I.
Job Details: 05/02/2023
"Part was wrong and defective. Installed adjuster from v/s. Unit tested ok. Collected $90; ordrng 1 W10712394 (adjuster (RI van stock)), used 1 W10712394 (adjuster) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 05/02/2023
"Cx Complaint is the FC light is out. Inspected unit and found the door switch is operating properly pulled light and light is getting good power just out, Replaced and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gambrills, MD 21054
Israel R.
Job Details: 05/02/2023
Instaled new sump and found the unit is leaking from the water line. the water line fitting is not sealing and when i wiggle the hose water comes out of the fitting. Customer will need a plumber to replace the hose. The hose is the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23114
Joseph D.
Job Details: 05/02/2023
Replaced 4 failed LEDs in unit. Now illuminating properly. No other issues found. Cooling fans and sensors all working properly
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21216
Alexander D.
Job Details: 05/02/2023
"cx complaint oven not heating. inspected unit and verified complaint. ignitor not glowing at all. ignitor is getting 120v. gas valve ohms out good. preid ignitor didnt arrive in time, reordering but only need 1. ignitor in stock @tribles. scheduled return visit for 5/10; ordrng 1 W11176454 (ignitor)"
We serviced a
MAYTAG DRYER
Model mce8000ayw
Near Rockville, VA 23146
Thomas B.
Job Details: 05/02/2023
Cx Complaint unit is not working properly inspected unit found heater element coil is broken unable to order no longer available informed cx. Charged 120.00 for service call
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, MD 21215
Alexander D.
Job Details: 05/02/2023
replaced control and lid lock. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Reisterstown, MD 21136
Brian R.
Job Details: 05/02/2023
cx complaint is unit makes a bad noise and units not running right. ran unit empty and herd sound. put wet load in as well as she said drums nolt spinning like it should and drum slips when starting. unit makes a loud vibrating sound. checked over unit. will order parts needed to tune unit up and clean unit out as well on return to remove all lint. also getting blower wheel as sound was from that area as well but might just need to be cleaned when unit broke down. as solon as everything goes through and parts are in office will schedule.; ordrng 1 WP697772 (Blower Wheel) and 1 661570V (Belt)
We serviced a
JENNAIR DBL WALL OVEN
Model JJW3430LL00
Near Owings Mills, MD 21117
Brian R.
Job Details: 05/02/2023
cx complaint is she used oven for the first time and then screen froze. asked but she didnt know what she was making. tried testing unit and screen froze.went down and turned breaker off a bit and turned back on. came up and let unit reboot and unit came on. turned oven on and let pre heat and unit checked. unit checks job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Havre de Grace, MD 21078
Neil H.
Job Details: 05/02/2023
COMPLAINT THE WATER STOPS AND I/M FOUND THE FAN SCROLL COVER HAD GAP AND COLD AIR WAS ABLE TO BLOW OVER THE TOP ONTO THE RESERVOIR I PLACED SEALING TAPE OVER THE GAP BEFORE PLACING MAIN COVER BACK UNIT IS WORKING WATER DISPENSING
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/02/2023
"cx complaint door not closing, checked unit found screws on door hinge loose not allowing door to stay seated, tightened screws, and ajusted door, tested, unit working as deigned."
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Bethesda, MD 20817
Samuel R.
Job Details: 05/02/2023
tested unit and video did niot sound like suspension sound.ran a load and got sound from high spin.checkd tub and had lots of play.found unit to need a new tub bearing.unit will need a tub job and two tech spoke with TS to confirm.W10901030 2 tribles; ordrng 1 W10901030 (tub) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/02/2023
"replaced the controls and tested. the unit is now spinning blowing and heating good. doesnt look like i ordered vs last time so doing this time to refill; ordrng 1 W10909685 (fuse-thrml (js vs)), used 1 W10909685 (THERMAL FUSE (js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/02/2023
CX complaint is WM wont start. Inspected/tested and found unit was working properly. CX is an elderly gentlemen and didnt know he had to hold the start button down in order for it to start. CX instruct. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Andrew S.
Job Details: 05/02/2023
Per previous tech I was able to access and replace the tub and bolt. I then ran the diag test and calibration test. Unit is functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 05/02/2023
"Installed new control, unit needs switches and elements; ordrng 1 W10275048 (lf element) and 2 W10248261 (lr/rr element)s and 1 W11047722 (rf element) and 1 WPW10434452 (switch) and 2 WP3149404 (switches)s and 1 WP3149400 (switche)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near ,
Daniel J.
Job Details: 05/02/2023
Replaced door and installed nameplate.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Frederick, MD 21701
Marc M.
Job Details: 05/02/2023
"inspected unit prior to installing parts. cx complaint unit has been leaking since begining of april. pulled unit out to check for defects that could lead to leak. found immediately multiple issues. found that the left side third level rack mounts (in pics) were cracked off entirely and the white mounting locks (W11545286) are missing and not in the vicinity of the installation. also found substantial damage to the top left of the tub, primarily where the third level rack was damaged. also found sump/drain pump not fastened in the support brackets intended for bracing the weight of the sump (also in pics). unit will need tub, third level rack, and both mounting locks for the third level rack. cx extremely upset and will be in contact with both lowes and Whirlpool alike; ordrng 2 W11545286 (mouting locks)s and 1 W11551395 (left side third level rack support) and 1 W11409866 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Littlestown, PA 17340
Sal R.
Job Details: 05/02/2023
"CX complaint is thatht eunit is leaking . I found that unit has several pinched wires under the unit to the inlet valve and well to the flow meter. I alsom found that per Technical Service Pointer #: W11540964, the unit will need a new heating element. I am ordering 1 main harness (W11662347). Once the contract is apporved, pleaase have someoen form the office call to set a return date. CX to have unit un -installed and free of cab on return visit.; ordrng 1 W11662347 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/02/2023
"cx complaint unit is leaking. inspected unit and checked for errrors and had none, service cycle completed with no leaks. cx showed me pic of unit leaking and is from right side if door could be door gasket. adjusted gasket at top some and pulled unit out some ran unit for 30 minutes and had no leaks. adjusted feet infront re installed and still no leaks. told cx to keep an eye ion unit and call us back if still leaking. unit is good at this time"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/02/2023
Units control is not sending power to anything except for the lights. Ordering control and ui; ordrng 1 W11568810 (Main pcb) and 1 W11568936 (Ui) and 1 W11360536 (Evap motor)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Marshallton, DE 19808
Taylor F.
Job Details: 05/02/2023
Duplicate ticket
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taneytown, MD 21787
Sal R.
Job Details: 05/02/2023
"CX complaint is that when the unit is plugged in the drain pump continusly runs. I was not able to access diag nor power unit on , but lid is locked and drain pump running. I was able to access the control and dissconnected the pressure hose and pump still runs. I was able to disconnect the strike form the door and foun d that it is still locked. I am ordering 1 control (W11556725), 1 inlet valve (W11220230), 1 bezzel (W11545554), 1 drainpump (W11399437), and 1 pressure hose (WP353244). I will use the lid lock and strike on the return visit. I found the supply to be leaking . I advised CX to have a licensed plumber come into the hoime to inspect the supply valves and address the leak. CX will call into office once plumber has completed possible repairs.; ordrng 1 W11556725 (control 7@ tribs) and 1 W11220230 (inlet valve 8@ tribs) and 1 W11545554 (bezzel 10 @ tribs) and 1 W11399437 (drainpump 16 @ tribs) and 1 WP353244 (pressure hose 4 @ tribs)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Alexandria, VA 22315
Brian F.
Job Details: 05/02/2023
"Cx states front left outer element not heating, tested and confirmed. Installed new element, found molex connection between switch and element was loose, resecured molex connection, tested, all elements are now working properly."
We serviced a
WHIRLPOOL FREEZER
Model GI6FDRXXY09
Near Fredericksburg, VA 22407
Eric F.
Job Details: 05/02/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lewes, DE 19958
Frederick R.
Job Details: 05/02/2023
CX complaint is dipenser will not dispense ice. Inspected unit and found that both couplers and sourounding parts defective and sheared off. Needs to order mounting plate assembly and returing with pre-id parts. SPoke to CE. and plate not in OS. Cannot reschedule at this time due to part availability; ordrng 1 WP2198628 (seal) and 1 WPW10293212 (mounting plate assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near University Park, MD 20782
David J.
Job Details: 05/02/2023
Cx complaint no cooling in unit. Arrived today and verified complaint. Lights came on but no cooling in unit. Could not hear if fan was working properly due to unit be next to furnace. Inspected behind unit and found block of ice on cap tube leading to dryer. Unit has blockage in sealed system causing a no cool. Ordering all sealed system parts for return visit. ; ordrng 1 W11370574 (Compressor kit) and 1 W11368877 (Evap) and 1 W11504419 (Compressor coupler) and 1 W11504420 (Compressor coupler) and 1 W11490399 (Drier) and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 W11504449 (Evap coupler) and 1 W11225184 (Evap coupler) and 1 W10913906 (Process stub) and 1 W11506635 (Access tube) and 1 Sealedsystemtech (Sealed system tech) and 1 Look (Look)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/02/2023
"CX complaint is grease on clothes. Inspected/tested. Found oild at top of gearcase shaft under the agitator. Inside of agitator is all black and cx does not use fabric softener. During sping unit makes a loud grinding noise that doesnt go away. Ordering gearcase, splutch, motor, belt, agitator and cam. All parts in stock at Tribles UM.. Spoke to LW. CX schedued for a 2ct gearcase job on Thurs 5/11/23; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 285565 (agitator assy,comp) and 1 285811 (cam driven) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Red Lion, PA 17356
Drew B.
Job Details: 05/02/2023
cx complaint that unit is weak to little pressure coming through i found the unit to have good vlave good psi through the hose to the line i found when putting the bypass in the psi restored and no issues. they were qouted for head.. paid servicxe will await if want repair
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB0
Near Washington, DC 20002
Emmanuel R.
Job Details: 05/02/2023
"Please be advised, unit is totally infested with roaches. Once i removed back cover they started running everywhere. From top to bottom covered in roaches .Unit will need a complete overhaul. Advised to call pest control.And hold on to receipt no later then 30days old. Customer has a reciept from back 10/09/22 no valid.; ordrng 1 looklook (This unit is not repairable, everything from control board to infintie switch , wiring harness and burners are all in)"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Monkton, MD 21111
Justin S.
Job Details: 05/01/2023
cx showed me a picture of the unit getting a f2e1(keypad) error code. says the unit has done this twice now but has since started working again. the unit needs the ui; ordrng 1 W11236899 (ui(919.52))
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/01/2023
cx complaint: fan is not working on all speeds. Installed new control and blower. Checked for proper operation. Unit is working as intended. left old blow with cx and returning control to whp.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ocean City, MD 21842
Michael E.
Job Details: 05/01/2023
Replaced tub as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 05/01/2023
"Installed new stator screw, was able to repair w/o replacing gearcase again .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22302
Dustin F.
Job Details: 05/01/2023
"Replaced both parts, tested unit. unit is cooling and operating as intended"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dutton, VA 23050
Lucas R.
Job Details: 05/01/2023
"cx complaint excessive noise/ vibration. checked unit found f0e9 off balance code, instalation good, found back panel flexing causing drain and inlet hoses to bang on wall and back of unit, added foam gasket to secure panel, and secured hoses with zip ties, ran drain and spin with 4 wet towels, noises minimized, unit working as designed.; ordrng 1 W11159728 (gasket), used 1 W11159728 (gasket lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYB01
Near New Cumberland, PA 17070
Sal R.
Job Details: 05/01/2023
"I attempted to replace the parts ordered by previouse tech, I found that the evap has a leak not allowing frost on the evap. I am ordering 1 sealed system repair. Unit will need 1 Evap coil (WPW10314205) , 1 compressor (WPW10466675), and 1 UV direr filter (W10843121). Once the contract is apporved, please have soemoen formt eh office call to set a retun date. A 3 call count will be need for a return visis due to the itme to complete a SS repair.; ordrng 1 WPW10314205 (Evap coil) and 1 WPW10466675 (Compressor) and 1 W10843121 (drier filter) and 1 3CALLCOUNTB (3 CALL COUNT) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19711
Taylor F.
Job Details: 05/01/2023
Cx complaint is unit has defective door. Replaced door and nameplate. Found new door has small scratch on side. Builder is going to inspect door and reorder if needed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRS22KWMS4
Near McLean, VA 22101
Christian C.
Job Details: 05/01/2023
Cx complaint ice from IM are small and hollow. Inspected unit and found IM will cycle but no water fills IM. Found water connection to IM defective. Unable to shutoff water. Shutoff at sink is corroded and does not move. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W11459724-Ice maker.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Great Falls, VA 22066
Christian C.
Job Details: 05/01/2023
Cx complaint top panel does not reach cabinetry. Inspected unit and top cover does not close gap. Advised that it is the design of the unit. Builder will be trying to replace unit.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW1
Near Falls Church, VA 22046
Dustin F.
Job Details: 05/01/2023
"CX complaint: Unit not drying, long dry timesInspected unit, confirmed CX complaint. found connection to sensor undone reconnected sensor wire tested unit, confirmed proper function. Found small restriction in vent, adjusted vent and cleared out small amount of lint. Everything working properly."
We serviced a
KITCHENAID OVEN
Model KEBS179BSS00
Near Washington, DC 20007
Samuel R.
Job Details: 05/01/2023
cx complaint unit is not powering on.inspected unti and could confirm.found thermofuse to be OL.advised cx what is needed.cx will not go with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Towson, MD 21204
Shane M.
Job Details: 05/01/2023
cx complaint the unit leaking from dispenser. dispensed atleast 3gs worth of water. no leaks found. advised to cx probably came from icemaker before unit was proper temps. this caused water to dripped from dispenser.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baltimore, MD 21230
Alexander D.
Job Details: 05/01/2023
"upon arrival cx said he made a shim out of rolled up electrical tape to put ontop of door and its been making ice good since then. replaced fz door. tested unit. advised cx to monitor and call back if issue persists and if its still not making ice the the door brackets are bent. if cx calls back, send tech with brackets(WPW10330991) and (WPW10330993)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/01/2023
"cx complaint unit not cooling , checked unit and found unit will need a new heater harness. connetion pulling out from heater . while trying to steam out unit . steamer had broken and not allowing anything to spray out . ordering control just in case along with heater harness . ; ordrng 1 W11650661 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Baltimore, MD 21218
Shane M.
Job Details: 05/01/2023
"cx complaint the unit keeps making ice & leak from basement right where the unit sits. found extension on bail arm knocked off. add extension back in place. removed bottom cover, saw no signs of leaks. advised cx we can 100% determind if unit leaking by removing it. cx agrees. cx paid svc & 2nd labor tech. will need to pull unit out of its location w 2nd on return. $210.00 by card. Look(LOOK)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Richmond, VA 23233
Thomas B.
Job Details: 05/01/2023
Cx complaint unit is not working properly inspected unit found door switches are failing qouted 330.58 for repair cx declined paid 120.00 Service call by CC; ordrng 1 W10727360 (microswitch) and 1 W10269458 (Microswitch) and 1 W10211974 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near West Point, VA 23181
Justin W.
Job Details: 05/01/2023
cx complaint unit not dispensing ice. confirmed complaint. checked unit to find yoke free spinning on auger motor. ordering parts needed for repair. all parts in stock in upper marlbaro scheduled cx 5/4/23; ordrng 1 WPW10317991 (auger 225.14 (5 upper)) and 1 WP63052-2 (yoke 39.28 (10 upper)) and 1 W11378860 (washer 10.29 (9 upper)) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Orbie
Job Details: 05/01/2023
cx complaint unit not working. found compressor trying to start but locked up. 15amp to 10amp then 0. unit needs sealed system repair. not enough stock to reschedule.; ordrng 1 W11370574 (compressor) and 1 w11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11578004 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23464
Branden R.
Job Details: 05/01/2023
cx complaint broken or missing parts - dishwasher - pre-id front door panel checked unit and found right spring on left side of door coming unseated allowing door to fall about half way down . once i uninstalled unit spring popped right out and came fully unseated . reseated spring to frame and tested unit is now running as designed .
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 05/01/2023
"CX complai t is that the unit wass making a grinding noise. I found that the noise was coming form the motor , no blockage in the blower wheel. I attempted to restart unit and found a meesage 'ERR' display on the screen with no opperation. I inspected the consoile and connections witch I foun d secure. I also checked incoming power form the supply to the term block and foun d the propper voltage. I unplugged the unit and restarted . i found the same 'ERR' meesage on the display. I am ordering 1 control console (W11384513) and will use motor and blower wheel on return . Once the parts arfe avalible, please have soemoen form the office call to set a retun date.; ordrng 1 W11384513 (control console)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/01/2023
Cx complaint is that the dishwasher is leaking from the door. Upon arrival I found that the door gasket was bellied in at both top corners. i was able to replace the gasket. i then tested the unit and found that it is now functioning as intended without any leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Owings Mills, MD 21117
Shane M.
Job Details: 05/01/2023
"found service pointer on issue. found door switch issue on LEFT door, bent the bracket. jump started icemaker. replaced board pervious tech ordered. 1 part cx had, the 2 other parts were called different items but were same part#. unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/01/2023
"cx complaint of unit coming on and colling,called techline spoke with Travis,unit was unplugged upon arrival,turned unit on ran unit for 10 pluse mins was unable to duplicated problem at this time was advise that unit would fall under service poiter Technical Service Pointer #: W10802724Cthat control board might that might needed if cx calls back is W10789107 cx owes for sevice call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Michael E.
Job Details: 05/01/2023
"CX complaint: no ice. Tested and verified complaiont. I found 2 problems. The IM is no longer able to harvest and easily tips tray by hand. The other is the ice chute door not sealing which i verified by water test. I replaced the IM. Ordering ice door. CX paid in full for service, labor, S&H, tax and parts. CX is paid in full. No money owed on return visit. Scheduled return visit for 5/9 AM; ordrng 1 W11098702 (door-ice)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 05/01/2023
"Cx complains that the unit not draining, inspected unit, i ran test mode, found errors f2e1 stuck keypad, f9e1 long drain, drain pump wires and connector cks ok, no power on drain pump. door latch cks ok, unit needs cntrl elec.. order pump just in case; ordrng 1 w11629601 (cntrl elec)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Stanley, VA 22851
Danny R.
Job Details: 05/01/2023
cx stated unit will thaw then djusted control and it comes back will need control and sensor; ordrng 1 W11572216 (control)
We serviced a
WHIRLPOOL COOKTOP
Model KFDC500JSS1
Near Richmond, VA 23235
Joseph D.
Job Details: 05/01/2023
converted gas valve and orifice to enable proper flame output. No other issue found
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chantilly, VA 20151
Richard B.
Job Details: 05/01/2023
"CX complant , Washer dosent start sometimes. Inspected unit and found no errror codes in diagnostics , Possibal stuck button on console . Ran unit and found nothing wrong with unit. Collected 120 service call. RB"
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Newark, DE 19713
Taylor F.
Job Details: 05/01/2023
"Cx complaint is unit not filling with water. Tested inspected and verfied complaint. Found the float switch lever to be defective. Ordering float lever switch, rescheduled for 5/5/23.; ordrng 1 WPW10195037 (float switch lever)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Sinking Spring, PA 19608
Justin L.
Job Details: 05/01/2023
"Cx complaint of rattling noise. Was able to access unit and found no saved codes. Inspected unit and found idler, roller, and belt all in good condtion. Found no issue with blower wheel and no loose screws. Put dryer back together and ran with wet towels and unit now checks good no further work needed"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Washington, DC 20009
Samuel R.
Job Details: 05/01/2023
tried changing suspension but dryer has to come off.called offuce to reschedule for two count and two tech.; ordrng 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17408
Sal R.
Job Details: 05/01/2023
I was able to activate and place logger on the rear second shelf. Will return to pick up 5/8; schdld next appmnt for 5/8 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near York, PA 17402
Bernard M.
Job Details: 05/01/2023
"Cx complaint the FC light is out. Inspected FC and found the light out. Replaced light using pre-id parts, restored power and the light came back on. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinking Spring, PA 19608
Justin L.
Job Details: 05/01/2023
Cx complaint unit not responding. Was able to access unit and found unplugged. Plugged in and found 120.2 VAC incoming. Entered diagnostic and found no saved codes. Ran test 12 and went through with no issues. Ran input test and had to press some buttons multiple times. Ordering console and spoke to ordering setting return for Wed 5/3/23; ordrng 1 W11319991 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near South Riding, VA 20152
Richard B.
Job Details: 05/01/2023
"CX complant. Door gasket failed. Inspected unit and found door gasket defective and falling apart. When installing new door gasket the door gasket got a little too much heat into it and failed . Reordering door gasket. CX advised to leave door closed for two hours so gasket sets. Further work needed, RB; ordrng 1 w10830274 (gasket.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ocean City, MD 21842
Michael E.
Job Details: 05/01/2023
"CX complaiont: not filling properly and vibration issue. Testede and verified complaint. I found it is filling proper;ly but CX had based opiniion on that in early cycle when it was soaking. When it continued, it did get all the clothes submerged. I corrected the level legs ands secured the drain hose. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Baltimore, MD 21221
Alexander D.
Job Details: 05/01/2023
"cx complaint unit not starting. inspected unit and verified complaint. found unit starts if i take pts knob off and push switch by hand. inspected knob, its not cracked and retainer looks good. reinstalled knob and its starting everytime now and wont recreate issue anymore. advised cx to not punch knob when starting because the retainer must have got pushed into the knob. cx understands. unit is now working properly"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 05/01/2023
Cx complained the unit would continue to spark after flame was lit. Inspected the unit and found that the black wire from the switch going to the spark modue was pinched. Straightened the wire and tested and it no longer continues to spark after the flame is lit. Job complete
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Reston, VA 20194
Christian C.
Job Details: 05/01/2023
Installed cooktop. No defects. Left old cooktop with cx.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Richmond, VA 23233
Thomas B.
Job Details: 05/01/2023
Cx complaint unit is not agitating found the entire center of the shaft pulls up with the agitator plate unit will need new gearcase qouted 524.60. cx declined at this time wants to shop around first before making decision cx paid 120.00 service call ; ordrng 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Lititz, PA 17543
Justin L.
Job Details: 05/01/2023
"Cx complaint unit making noise. Was able to access unit and verify concern. Inspected unit and found all rollers in good shape but idler seized. Was able to replace idler with van stock and test unit now operating as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)), used 1 W10837240 (idler (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clinton, MD 20735
David J.
Job Details: 05/01/2023
"Cx complaint unit is not cooling. After previous visit. Found unit needed a new thermistor and harness. Arrived today and found evap to be defrosted. After my last visit I re connected and fixed connector and it worked, replaced thermistor and re assembled unit. Unit is now making ice and holding a good temp. Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Palmyra, PA 17078
Fred G.
Job Details: 05/01/2023
"i was able to access unit and replace the control, UI, UI housing as per previous tech. tested unit and found unit now checks gOOD."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 05/01/2023
"Cx complaint oven staying warm. Checked unit, come to find wires in terminal not seated. Reseated wires, tested. Unit working as designed. Called whirlpool safety. Documented findings with safety. Provided sr# to cx"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/01/2023
Cx complaint of unit sometimes not finishing the cycle. Did confirm and found the unit has a bad lock that isn't always recognizing that the door is locked. Ordering lock.; ordrng 1 W11565030 (Lock)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Steelton, PA 17113
Drew B.
Job Details: 05/01/2023
"cx complaint that unit is leaking one time since we ere out here last time.. i ran unit to try to find reason on why its leaking at all.. when douing so i ran unit found no water traces from the inlet valve, hose, drain hose, pump and sump region and installed correctly.. the gasket was previously replaced and with the amount of water cx had seen on the left side of it leaking. could be from interioir vent fan being so intermittin and not alot of water.. ordering vent fan assembly and schd for; ordrng 1 W11649995 (vent fan 9@trb) and 1 W11412300 (dispencer 11@trb)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Nokesville, VA 20181
Robert W.
Job Details: 05/01/2023
Replaced Tub and tested unit unit is working properly no leaks.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Middletown, DE 19709
Frederick R.
Job Details: 05/01/2023
Replaced console per prior diagnosis. After replacement I got CX set up on wifi and told them how to download the WP app and the benefits of doing so. Unit is working properly upon repair. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Dillsburg, PA 17019
Sal R.
Job Details: 05/01/2023
"Per the previouse tech, I was abel to access and replace both part. I then recalibrated teh unit and ran a auto testy. Unit test good."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Potomac, MD 20854
Roberto I.
Job Details: 05/01/2023
"Unit needs diode to, as per original quote. Ordering diode W11256462. Collected $21.98, balance due $125. RTeturn visit 5/8/23; ordrng 1 W11256462 (diode)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/01/2023
"Cx complaint cycle selector not responding, cycle not starting. Ran test mode, found F5E1(lid lock failure) F8E6 (water hazard) F2E1(shorted key)F7E9 (locked rotor). Confirmed cycle selector not responding properly. Tested lid lock, it didn't lock. Found also cold vater valve making loud bussing noise during fill. Quoted repair $759.76, with $125 labor for lid lock W10810403, console W11135391and inlet valve W11165546 replacement.declined repair. Collected $120; ordrng 1 W11165546 (inlet valve) and 1 W10810403 (lid latch) and 1 W11135391 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Monrovia, MD 21770
Ricardo S.
Job Details: 05/01/2023
"Replaced diffuser, reset power, motor cks and works ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bowie, MD 20720
David J.
Job Details: 05/01/2023
Cx complaint dispenser is not working properly. After previous techs visit I found that this unit needed a new control. Arrived today and disconnected power. Removed console. And removed old control. Replaced with new control and re assembled unit. Ran component activation and tested dispenser. Air was in line so ran it a few times until fluid was running through. Dispenser is now working Properly. Job complete