Service History 391 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clinton, MD 20735

Shane B.

Job Details: 07/12/2023

"cx complaint is the unit not draining. cx said it stopped in the middle of a cycle with water still in it. they cycled power but nothing happened, sensing light just flashes. confirmed complaint. i tried entering diagnostics but unit didnt respond. harnss is not damaged. drain pump reads 19ohms, in spec. i repalced control board and restored power. ran drian pump and unit drained. i ran service cycle. unit completed it with no issues. i leveled and calibrated unit. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model KDTE104KPS1

Near Afton, VA 22920

Eric F.

Job Details: 07/12/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS03

Near Reston, VA 20190

Richard B.

Job Details: 07/12/2023

"CX complant. Oven dosent work , Prior diagnosis found unit has a Stuck key error code , Installed new console and tested unit after setting correct model number and setting to CX preferences . Microwavve heating and also oven . Job completed, RB"

We serviced a

JENNAIR RANGE

Model PRG3610NP

Near Arlington, VA 22204

Lloyd B.

Job Details: 07/12/2023

Cx complained the burner was sparking at idle. Installed new switch ignitor and re ignition and tested and unit now operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22315

Demonte S.

Job Details: 07/12/2023

Installed the Access Valve and Drier. Filled the unit with Nitrogen to 140 Psi. Let the unit sit for 20 mins. No change in pressure. I then filled the unit with 4.25 Oz's. Pressures are 120 Psi on the High Side and 0 on the Low Side. Unit is starting to Cool. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Washington, DC 20016

Dustin F.

Job Details: 07/12/2023

"CX complaint: Frost in freezer compartment metling Inspected unit, found Gasket torn and Not sealing fridge. creating heavy frost, dropping ice every time door is open then melting on floor. Reordering new FC door gasket.; ordrng 1 W11624996 (Door Gasket (white))"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2023

Replaced badge as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MHW8200FC0

Near Washington, DC 20016

Dustin F.

Job Details: 07/12/2023

"CX complaint: water in pan and unit throwing codes inspected unit, confirmed F8E2 and F3E1 for water level fault and dispenser motor fault. Took top off and inspected dispenser motor, found motor reading open and camp assemblies corroded. then checked drain hose and found drain hose had backup from stand pipe. pulled drain pipe out of wall and confirmed same nasty debris was at end and inside hose. Unit is syphoning water from drain possible clog in stand pipe. advised CX to consult plummer for standpipe issue and call us back within the 30 day period if he wants to pay and order parts for repair. left quote with cx and moved on."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, DC 20008

Dustin F.

Job Details: 07/12/2023

"Upon arrival, inspected outer tub and found pressure stub broke off. tub is defective. checked unit for other issues while there and found hub clip stripped. unit needs new tub reordered and hub with screws.; ordrng 1 W10528947 (hub kit) and 6 WP8533953 (hub screws)s and 1 W11219115 (Reorder OUTER TUB)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Vienna, VA 22182

Christian C.

Job Details: 07/12/2023

"Installed display, console, and wash motor. Tested unit no errors. Ran through diag cycle no issues. Unit is working as designed. Left parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Hagerstown, MD 21742

Ken M.

Job Details: 07/12/2023

Heater and harness replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Vienna, VA 22182

Christian C.

Job Details: 07/12/2023

Cx complaint unit does not turn on. Inspected unit console is not responding. Getting 240VA from outlet. Control led blinking. Power cycled unit and it came back on. No errors stored. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/12/2023

f7e1 after replacing all parts new cap and motor needed again it humms and sounds like motor moving but no movement; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11481722 (Whirlpool Washer Shift Actuator)

We serviced a

KITCHENAID RANGE

Model KFGC500JSS05

Near Waynesboro, VA 22980

Eric F.

Job Details: 07/12/2023

"Found bake orifice clogged with pipe dope. Cleared orifice, tested unit, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/12/2023

Cx complaint unit will not agitate or spin has shifter errors ordering the capacitor for spin and agitator issue as well as shifter and control; ordrng 1 W11603811 (Control) and 1 W11481722 (Shifter) and 1 W11428524 (Capacitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Annapolis, MD 21401

Alexander D.

Job Details: 07/12/2023

"cx complaint RH rc door self closure not working correctly and hinge is making a clicking noise. inspected unit and verified complaint. cx said self closure got better since unit was installed, they used to have to push door closed all the way but now it does close on its own but still have to close the door more than the left door before self closure activates. took top hinge cover off and clicking noise stopped. adjusted self closure hinge and cx agrees it feels better now. had to put a little grease inside top hinge cover to get clicking to stop. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23452

Austin D.

Job Details: 07/12/2023

"cx complaint the unit is making a rattling noise coming from the back. checked the unit and found that the compressor panel is bowed not allowing it to sit properly. was told to replace the bottom plate, condenser plate, and the clips. will return with a second tech due to the unit having to be leaned so that the work can be done. will return once the parts come in. without the second tech the unit can either fall over or slip and fall onto my hands.; ordrng 1 W11411853 (plate) and 1 W10278140 (condenser plate) and 2 W10815861 (clips)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near East Berlin, PA 17316

Sal R.

Job Details: 07/12/2023

"I was able to access and replace the RC ceiling LEDs and the FC LED's from Technical Service Pointer #: W11606409 and found the LED's still would not light. I accessed the LED driver board and found the propper 120V's to the board and then checked out going DC voltage and found 16.80 V's DC . I called WP Tech Line and explained my findings. I am ordering 1 LED / Inverter board (W11368839) and am reorderign 1 LED 3 pack (W11632139) due to DC voltage. Returning tech to start with LED board , check voltage then LED's if LED 's still do not light. Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11368839 (LED/Inverter board) and 1 W11632139 (LED MODs 3 pack (RO))"

We serviced a

JENNAIR REFRIGERATOR

Model Jffcf72dkl04

Near Herndon, VA 20171

Richard B.

Job Details: 07/12/2023

"CX complant. Drawer dosent open. Inspected unit and found drawer bound up in tracks. Freed up drawer and put back on drawer glides correctly. Fridge is up against a wall on left side and left door dosent open all the way up causing drawer to not open fully due to door hitting drawer. Advised CX drawer will only open partially . But drawer is fully accessable. and not to pull out fully. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Reading, PA 19608

Cody H.

Job Details: 07/12/2023

CX complains unit door is 'peeling' found door to have adhesive from packaging on it by the handle. Unit is past cosmetic period and cx would have to pay for new door if they wanted replaced. Cx declined. No further work needed. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/12/2023

"replaced diffuser, tested, sounds normal."

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Arlington, VA 22201

Lloyd B.

Job Details: 07/12/2023

"unit 302. Cx complained the unit did not light. Inspected the unit and found that the center burner is hard to light. There is gas and spark, but no flame. The center of the cooktop is concave so the burner head does not sit flush. Unit needs new cooktop and center burner base; ordrng 1 W11459372 (cooktop) and 1 W11662402 (burner kit)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 07/12/2023

x complaint unit does not fisnish a load.inspected unit and found unit to be very unblanaced.tried adjusted feet but found three of the 4 feets to be warped and not letting me adjust them to certasin point so i can properly balanced unit.unit needs 4 leverling feet.WPW10687506; ordrng 4 WPW10687506 (leveling feet)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Laurel, MD 20707

Sherwood

Job Details: 07/12/2023

cx complaint not cooling. arrived todasy all components working. temps in both rc and fc are in range. evap has good frost pattern and defrost components are working as well. unit is working as designed. advised cx to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Shawn D.

Job Details: 07/12/2023

"cx complaint unit is no longer cooling in both section. inspected unit and freezer is 60 fridge is 70 compressor running evap fan running no frost build up. removed rear panel to find condenser fan not running and compressor is really hot pulling .6amps pretty good amps. condenser fan took out compressor. ordering compressor,condenser fan couplers and getting evap just incase for return; ordrng 1 W11578915 (condenser fan motor) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w10913906 (coupler) and 1 w10143759 (uv drier) and 1 W11504447 (coupler) and 1 W11504433 (coupler) and 1 W11546692 (evap incase)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waynesboro, VA 22980

Eric F.

Job Details: 07/12/2023

"Could not replicate issue but based on cx description problem sounds like belt slippage on acceleration of spin speed. Ordering belt, requestd cx record issue and call us back with recording when it reoccurs.; ordrng 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Annandale, VA 22003

Jason A.

Job Details: 07/12/2023

CX complaint FRIDGE FC has frost. Found bottom of door is warped all the way to gasket groove. See SDpics. Rails use lube not rated for FC temps & slows down closure assist. Heated rails & gasket. Wipe off lube & lean unit back > JJ; ordrng 1 12977880SQ (FC door SS) and 1 W10876598 (badge)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Glen Allen, VA 23060

John P.

Job Details: 07/12/2023

INstalled pump

We serviced a

WHIRLPOOL HOOD

Model WVU17UC0JS0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 07/12/2023

Cx complaint is that the fan is broken. Upon arrival I found that the fan has failed and had 3 of the 5 blades separate. I also found that the Pre Id'd fan has damage on it as well. It has one blade broken off and another that is spidered. I am reordering the fan. I also found that the filter latches are faulty and not able to hold the filters in place. It allowed the filters to drop and they are now bent and do not seat in the hood. I am ordering the latches and filters. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10395033 (motor-fan) and 2 W10416841 (Latch Filter)s and 2 W11369459 (Filters)s

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/12/2023

"unit storing 5 additional errors since last visit, all pertaining to microwave control. ordering microwave control. leaving control panel on site. errors stored are F6-E0, F4-E1, F4-E2, F4-E4, F1-E4 and F1-E6.; ordrng 1 W11325603 (MW control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Spring Grove, PA 17362

Drew B.

Job Details: 07/12/2023

cx complaint that unit is not tunring light off.. JUST STAYS ON high and wont turn ioff everything else is functional will need W11552018 and call to reshd; ordrng 1 W11552018 (CONTROL)

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Alexandria, VA 22304

Davonte

Job Details: 07/12/2023

cx complained unit was tumbling but not getting heat. 0hmed out the heater element and got ol. changed heating element unit now producing heat. advised cx to get vent cleaned out. alot of lent around the unit.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Alexandria, VA 22309

Davonte

Job Details: 07/12/2023

cx complained unit was lid was locked and unit wouldnt open. confirmed cx complaint. installed new lid latch and control. unit is now operating as should.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Colonial Heights, VA 23834

Chris B.

Job Details: 07/12/2023

cx comp unit will frost up insp unit conf cx comp found obstruction in door flap to ice bin removed obstructiuon tested unit wroking as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Chester, VA 23831

Chris B.

Job Details: 07/12/2023

cx comp unit will not connect to wifiinsp unit conf cx comp replaced console connected to wifi

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE05

Near Laytonsville, MD 20882

Julian H.

Job Details: 07/12/2023

CX complaint about unit not making ice recently installed less than 30 days checked icemaker found it in off position pressed lever down bypass door switch & bin switch icemaker cycle but not filling with water disconnected water line no water coming out issue with either installation forgot to turned water on or pinch water line with back of refrigerator CX will need to contact dealer to sedn installation crew back

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Mechanicsville, VA 23116

Chris B.

Job Details: 07/12/2023

cx comp unit will not dry clothes insp unit found vent on out side of house not flowing air advsied cx vent will need to be cleaned also found sensors filmy removed film unit now working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rockville, MD 20850

Julian H.

Job Details: 07/12/2023

CX complaint about unable to remove filter checked unit found filter stuck issue with filter housing release mechanism replaced with preid & working

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Arlington, VA 22207

Lloyd B.

Job Details: 07/12/2023

Cx complained the unit would not make ice. Inspected the unit and found that it fills but does not recirculate and the pump makes a grinding noise. Installed new recirculation pump and tested and it now works as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Washington, DC 20015

Brian F.

Job Details: 07/12/2023

"Cx states unit leaking from bottom right, inspected, found gasket damaged on right side. Installed new gasket, entered diagnostic mode, found saved F9E1 and F9E2 errors, water started leaking from diverter during test. Ordering sump assembly.; ordrng 1 WPW10455260 (pump&motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2023

CX complaint: unit not starting. Tested and verified complaint. No power at DW junction box. Breaker kicks as soon as turned on. Disconnected black wire in junction box and tested and breaker kicks without power to unit hooked up. I recommended CX have a licensed electrician address this problem. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Ranson, WV 25438

Daniel J.

Job Details: 07/12/2023

installed control same issue voltage on neutral spoke with tech line informed to have customer call a electrain informed customer stated over 25 years of electrical experance and that the breaker has never tripped and that the pigtails have been replaced no issues with cook top portion just when trying to use oven

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/12/2023

knocking noise from top left of ref compartment. used test 3 to verify noise coming from diffuser. ordering diffuser; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hanover, PA 17331

Drew B.

Job Details: 07/12/2023

replced vaLVE tested

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hagerstown, MD 21742

Ken M.

Job Details: 07/12/2023

Valve and water chute replaced. Steam applied to the fill tube to clear out any remaining frost/ice. Ice maker turned on and tested. Only got a trickle of water before it stopped all together. Water dispenser is not dispensing water either. Filter removed and water pressure returned. Ordering filter housing.; ordrng 1 W11162042 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bowie, MD 20720

Leon

Job Details: 07/12/2023

cx just needed coaching oon how IM worked and how the bail out worked showed cx the tested mode for the IM cx has a better understanding on how the IM works and how much ice it should be

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/12/2023

"customer stated that the units fzr door was leaking and and not fully closing.. verified issue and units fzr not self aligning as intended and stick ing open on the right side.. forced the door to realign and now the door is sealing.. will need tracks, track adapters and the link gears...; ordrng 1 12002497 (gear (left)) and 1 WPW10544403 (bracket) and 1 WPW10544404 (bracket)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Great Falls, VA 22066

Simon

Job Details: 07/12/2023

CX complaints lid lock solid red light..inspected unit drain hose kinked.y adjusted drian hose tested unit unit works as designed.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Bowie, MD 20715

Leon

Job Details: 07/12/2023

cx complaint was unit wouldnt work right confirmed issue unit had no error codes and i ran 2 quick wash cycles and nothing happen took top off unut see the pressure switch was clogged up unclogged switch tesyted unit again unit still worked greart

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Alexandria, VA 22315

Demonte S.

Job Details: 07/12/2023

Inspected the unit. Found that the cx is saying that there is Ice on the Lower Liner in the Freezer Section. Checked the Evaporator section. Found that the Drain is clogged. Looked at the rear of the unit to check Drain Hose & Duck Build. Duck Build is clogged with Dust. Removed all Dust. Cut the Duck Build so it will not clog any more. Removed all Ice in the Freezer Section. Tested the Drain. Drain is now working. Unit is working as Designed. Cx paid in full by Card. ( Any questions please check Sd Pictures.)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ranson, WV 25438

Daniel J.

Job Details: 07/12/2023

unit agitates but no spinning after rinse tested water entering taking longer than normal f8 e1 error for long fill tested through diag agitated filled and drained and spun replaced inlet from ran stock; ordrng 1 W11210463 (inlet)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Millsboro, DE 19966

Michael E.

Job Details: 07/12/2023

"CX complaint: not spinning/agitating properly. Tested and verified complaint. F7E4, F0E5 error codes. I found the slider magnet was out of place, causing unit to not fully shift. Replaced slider, tested unit and it is now working properly. Job is complete; ordrng 1 W10734521 (slider van stock), used 1 W10734521 (SLIDER van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Beltsville, MD 20705

Israel R.

Job Details: 07/12/2023

Installed new control and tested. Unit damper is closing and opening. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Millsboro, DE 19966

Michael E.

Job Details: 07/12/2023

"CX complaint: agitater moving slow and agitater cap doesnt stay on. Tested and verified complaint. F7E1 error code. I diag, agitate was working properly. It looks like a washer and a quarter may have stacked in the space around washplate and caused too much resistance for agitater to turn properly. Also, agitater cap is not locking on as tight as normal which is causing cap to fall off into the wash load. Ordering cap and agitater (just in case new cap doesnt lock on like normal). Cannot reschedule due to NW part.; ordrng 1 W11611671 (cap) and 1 W11550891 (agitater)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, VA 22153

Demonte S.

Job Details: 07/12/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. I then started a Service Test on the unit. Cold Water Valve is filling the Tub really slow. Installed new Water Inlet Valve. Tested the unit again on Service Test. Normal water flow. Unit is working as Designed. Cx paid in full by Card. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berryville, VA 22611

Daniel J.

Job Details: 07/12/2023

washer lid latch failed unable to lock during cycle customer upset with latch not being sent none showing in um warehouse ordering latch and bezel; ordrng 1 W11643703 (bezel) and 1 W11513248 (latch)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 07/12/2023

"F5E3 lid unlock fault, F2E1 stuck key. Customer complaint unit is not starting and is bangin on the sides. tested unit and found the unit is starting and able to get in diagnostics. Found lock error and lid lock. I then ran diagnostics. The unit is completing test cycle and on spin the unit is shaking a lot. I could smell oil. I looked unider and the unit is leaking oil and is getting all over the belt and splutch. The basket is out of round. And the unit will need a hub and suspension. Only the basket is covered by ten yars. Quoted customer for repair owes 839.19 if they call back. He said he was getting a new one.; ordrng 1 W10902814 (washplate 115.25) and 1 W10528947 (drive hub kit 28.45) and 1 W10752719 (basket) and 1 W11454734 (Gearcase 263.77) and 1 W10721967 (drive pulley 39.91) and 1 WPW10006384 (drive belt 24.98) and 1 W11130362 (suspension 116.60)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Glen Allen, VA 23060

John P.

Job Details: 07/12/2023

"found l1 seperated, replaced tested working as designed.; ordrng 1 279318 (terminal jp/vs) and 1 279393 (screw jp/vs), used 1 279318 (TERMINAL jp/vs), and 1 279393 (SCREW jp/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 07/12/2023

"Replaced gearacse, belt , splutcch and basket. tested unit. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, VA 22306

Justin S.

Job Details: 07/12/2023

replaced the sump and tested. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS6

Near Fulton, MD

Israel R.

Job Details: 07/12/2023

Customer complaint unit is not hot enough while baking. I tested unit and found the unit is averigng about 343 degrees when set on 350. Calibrated the unit to be 10 over. Tested unit and now the unit is reaching and average of 355. Unit is back to normal operations.

We serviced a

AMANA WASHER

Model NED4655EW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 07/12/2023

replaced the belt but found the pulley on the motor is split. the unit needs the motor; ordrng 1 279827 (motor!dryer)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Springfield, VA 22153

Demonte S.

Job Details: 07/12/2023

"Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Checked the voltage to the unit from the wall outlet. I'm getting 121. 3 volts. I then checked the bottom of the unit. Noticed gray fluid on the Gearcase / Motor Cover. Checked the Capacitor to the unit. Capacitor is leaking. Checked the Lower Harness. No break's in the Lower Harness. Ran Service Test on the unit. Unit Filled , Lid is locking & Drain Pump is Draining. Unit will need Capacitor. ; ordrng 1 W11395618 (Whirlpool Washer Capacitor)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Beaverdam, VA 23015

Thomas B.

Job Details: 07/12/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the capacitor, control, and the lid lock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Stuarts Draft, VA 24477

Eric F.

Job Details: 07/12/2023

Confirmed cx complaint unit making grinding noise. Found baffle motor grinding. Ordering baffle.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Westminster, MD 21158

Brian R.

Job Details: 07/12/2023

cx has a few issues with unit. said unit makes slow ica and seems to be wet ice as well. they tried adjusting temps and turn power off for a bit then back on to reset and no change. unit set to 34 in fridge and -2 in freezer. checked temps first of 7 in freezer and 42 in fridge. both sections off from what unit set at. tested and checked over unit. will order parts needed and office will schedule when parts are in.; ordrng 1 W11642015 (UI Black) and 1 W11548534 (Control) and 1 W11548538 (Harness)

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Williamsburg, VA 23188

Orbie

Job Details: 07/12/2023

replaced all parts. tested unit in test 12 and 51. unit working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Richmond, VA 23231

John P.

Job Details: 07/12/2023

Found ring not turning. ordering ring.; ordrng 1 W11252182 (ring)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Magnolia, DE 19962

Frederick R.

Job Details: 07/12/2023

CX complaint is condensation is dryer. Inspected and found venting kinked and clogged. No airflow causing heat to build up inside of unit. Corrected venting but CX still needs vents cleaned out. Unit itself is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB10

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/12/2023

noise coming from condenser fan hitting fan housing. readjusted fan and housing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA60SMHZ00

Near Washington, DC 20012

Brian F.

Job Details: 07/12/2023

"Cx states right RC door not closing properly, tested and confirmed door not auto closing. Found door defect near bottom hinge preventing auto close from working. Ordering right RC door and nameplate.; ordrng 1 LW10858417 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/12/2023

"x complaint led in rc not illuminating. checked unit, led has proper voltage but not illuminating. checked door switch, door switch is good. replaced led, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rockville, MD 20854

Julian H.

Job Details: 07/12/2023

CX complaint about unit making a sound CX unplugged unit pluged back unit on drain mode waited 5 min for mode to kicked out went to diag & found error F8E1 no fill long fill valves are sticking causing an overflow need parts; ordrng 1 W11127357 (housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Chevy Chase, MD 20815

Shawn D.

Job Details: 07/12/2023

eplaced support to find wrong part. looke dup part and looks like it comes on the track the slides out. ordering lower left track part is instock cx wants up back asap so rescheudled for 7/14/23; ordrng 1 W10822165 (left track)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Reading, PA 19608

Cody H.

Job Details: 07/12/2023

"CX complains unit FC is not cooling. CX is outside manufacture warranty and will be charged service fee. Found unit FC is at 38*F. RC is 39*F. Unit FC evap shows no frost pattern. All thermistors check good. Unit is pulling 390 watts under normal operation. Unit is pulling 150 watts in test 39. unit is pulling 0.076 amps at compresor. called wp techline and spoke to Andrew who said flush for restriction and replace 3 way valve and solinoid. Called FG due to needing sealed system repair who said to order compressor, filter, drier 3way valve and 4XL. Office to schedule with cx when all parts arrive. CX paid service fee with check 5587.; ordrng 1 W11575001 (3 way valve) and 1 W11109499 (drier) and 1 W11592010 (compressor) and 1 W11548259 (condenser) and 3 w11506635 (process stubs)s and 1 876765 (mtg kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/12/2023

Cx complaint is that the ice maker quit working. Upon arrival I found that the door harness has wires that have separated. I am ordering the FC door and a second tech to assist. I informed the cx that the door will be shipped diraectly to them. Cx will inspect and inform the office when the door arrives.; ordrng 1 LW11037733 (FC Door SS)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/12/2023

"unit was off on arrival.. the customer stated that the unit was making a grinding sound. ran unit to verifie issue, no issues on start up or at the beggining of the cycle.. both drain pumps, recirq pump, water valve all ck good and working as intended..."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Bethesda, MD 20817

Shawn D.

Job Details: 07/12/2023

"cx complaint door issues and bracket issues on doors. all parts are already ordered so replaced fridge doors rail caps and found freezer door came defective so cx fist said old one was fine but now freezer door sticks out farther than fridge door. infomreed cx unit is fine but wants freezer door changed so it will be even with fridge door. reordering freezer door for return; ordrng 1 wp487576 (washer SD V/S) and 1 LW10852154 (freezer door) and 1 W11030683 (fridge door gasket incase) and 1 W11574983 (freezer gasket incase), used 1 wp487576 (washer SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/12/2023

"customer statd that the unit wasnt defrosting, but since they defrosted it and reset the power, the unit had been working.. ckd element and fnd good connections, and the unit had been defrosting.. replaced the units control box, unit cks ok.."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/12/2023

"error f0e1. cleared error, error recurred. ordering control.; ordrng 1 W11567368 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/12/2023

"cst not satisfied that unit not drying dishes completely, has water stains on door and can still see insulation around sides of unit. discussed cycle selections and plastic tub of unit, explained water stains on stainless steel are cosmetic and not a functional issue. unit is centered in hole, and has gaps on the side where insulation can be seen. insulation is installed properly and in proper position."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/12/2023

"not completing cycle, only on normal cycle. all options set correctly, storing error f2e1. verified issue with console. ordering console.; ordrng 1 W11135391 (console)"

We serviced a

WHIRLPOOL RANGE

Model KCGC558JSS

Near Davidsonville, MD 21035

Leon

Job Details: 07/12/2023

cx complaint was unit was missing a knob confirmed issue seen that the center manifold knob holder was broken replaced parts tested unit everything was working as it should be

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/12/2023

Cx complaint hinge issues adjusted and reseated freezer door hinge unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Springdale, MD 20774

Leon

Job Details: 07/12/2023

replaced both parts in unit tested the unit everything worked like it should put unit in cailbration mode no error codes came back

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Newport News, VA 23606

Justin W.

Job Details: 07/12/2023

cx complaint unit not responding. checked unit to find 120 vac to control and drain pump ohming good at 23 ohms. no water in tub. no power coming out of control. control issue. scheduled for monday 7/17/23; ordrng 1 W11419171 (control)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Easton, MD 21601

Taylor F.

Job Details: 07/12/2023

Cx complaint is unit not washing. Replaced hsoe and sump from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Hampton, VA 23661

Justin W.

Job Details: 07/12/2023

replaced gasket and tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Barhamsville, VA 23011

Orbie

Job Details: 07/12/2023

"replaced door panel, tested unit. working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Portsmouth, VA 23703

Justin W.

Job Details: 07/12/2023

cx complaint frost in fc. confirmed complaint. checked unit to find fc door warped. ordering door to complete repair; ordrng 1 W11435351 (fc door)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near West Friendship, MD 21794

Robert L.

Job Details: 07/12/2023

"cx complaint door glass shattered when installed, installed new outer glass from pre-id, tested all ops ok....<30 day cosmetic"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gainesville, VA 20155

Ezra M.

Job Details: 07/12/2023

"replaced oven valve and control, tested, working properly, checked for leaks, none found"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Sinking Spring, PA 19608

Cody H.

Job Details: 07/12/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/12/2023

Customer complaint is that the unit is not working properly. Checked for stored error codes and found none. Ran test cycle with only cold hooked up and the unit did not engage to spin. Inspection of the drive system found the splutch pulley nut loose. Applied thread lock to the threads and resecured the pulley. Unit retested and is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 07/12/2023

"cx complaint oven not working but cooktop does work, never said anything about a clicking noise. cx tried unplugging unit and plugging it back in and it started giving f3e0 error after that. inspected unit and verified complaint. f3e0 flashing upon arrival. no reading on temp sensor in diagnostics. temp sensor reading 1080ohms, not shorting to ground and harness has continuity. issue must be in control. ordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11620481 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/12/2023

Heater and harness assembly replaced and tested. Unit is working properly. Old part leff with customer.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/12/2023

"Cx Complaint: door dented. Inspected unit, confirmed CX complaint. Oversized part, ship to CX; ordrng 1 LW11156544 (RC door (stainless))"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/12/2023

"Replaced parts, unit tested and cabity light not woeking, bulb cks ok.. order main board"

We serviced a

MAYTAG FREEZER

Model MSF25D4MDM01

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 07/12/2023

"CX complaint: RC and FC LEDS outinspected unit, confirmed complaint. FOund RC LED shorted. Repalced LED with PRe id and tested unit, unit now working as intended. CX paid in full via CC"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/12/2023

Removed and replaced the timer tested for proper use unit now functions Normally

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